Multibutton Telephone
Feature Handbook
Your Multibutton Display Telephone
80000 -70
BIN 1 BIN 2 BIN 3 BIN 4 BIN 5
CLEAR
BIN 6 BIN 7 BIN 8 BIN 9 BIN 10
CHECK
LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6
LINE 9 LINE 10 LINE 11 LINE 12
LINE 7 LINE 8
ABC DEF
1 2 3
GHI JKL MNOMNO
4 5 6
PQRS TUV
7 8 9
OPER
0
VOL
MW ICM
FLASH DND
WXYZ
DIAL MIC
LND SPK
CONF
HOLD
In DS1000:
Keys 7-12 are
undefined.
For Attendants:
Key 11=Night Key
Key 12=Operator Call Key
● The Ring/Message Lamp at the top of your telephone flashes slowly green while a call
rings your telephone, blinks green if you have new Caller ID calls, and flashes red for
new Voice Mail messages or Message Waiting.
● Your key assignments may be different than shown. Ask your Communications Manager.
● See the inside back cover of this guide for an illustration of the Super Display telephone.
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This
manual is subject to change without notice and NEC Unified Solutions, Inc. has no obligation
to provide any updates or corrections to this manual. Further, NEC Unified Solutions also
reserves the right, without prior notice, to make changes in equipment design or components
as it deems appropriate. No representation is made that this manual is complete or accurate
in all respects and NEC Unified Solutions shall not be liable for any errors or omissions. In
no event shall NEC Unified Solutions be liable for any incidental or consequential damages
in connection with the use of this manual. This document contains proprietary information
that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC Unified Solutions.
©2004 by NEC Unified Solutions, Inc. All Rights Reserved. Printed in U.S.A.
Table of Contents
About Your Handsfree Options
Handsfree lets you place and answer calls by pressing instead of
•
using the handset.
With Automatic Handsfree, you can press a line key without lifting the
•
handset. Normally, you have Automatic Handsfree.
Use Handsfree Answerback to answer a voice-announced Intercom call
•
by speaking toward your phone — without lifting the handset.
Account Codes ...............................................................1
Using Account Codes with Store and Forward . . . . . . .2
Alphanumeric Display .....................................................3
Interactive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . .3
Alphanumeric Display Contrast Control . . . . . . . . . . . .3
Attendant Position..........................................................4
Attendant Call Queuing . . . . . . . . . . . . . . . . . . . . . . . .5
Auto Redial .....................................................................6
Background Music...........................................................8
Barge In ..........................................................................9
Call Coverage Keys........................................................10
User Programmable Feature . . . . . . . . . . . . . . . . . . . .10
Call Forwarding .............................................................11
Call Forwarding at your 22-Button or 34-Button
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Call Forwarding at your Super Display Telephone . . .15
Call Forwarding Off Premise..........................................21
Off Premise Call Forwarding at your 22-Button or 34-
Button Telephone . . . . . . . . . . . . . . . . . . . . . . . . .22
Off Premise Call Forwarding at your Super Display
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
If you have a 22-Button Non-Display Telephone . . . .30
Call Screening (with IntraMail) .......................................31
Call Screening and Group Mailboxes . . . . . . . . . . . . .31
Automatic Call Screening . . . . . . . . . . . . . . . . . . . . .32
MW LED Operation Change . . . . . . . . . . . . . . . . . . .32
Using Manual Call Screening . . . . . . . . . . . . . . . . . . .32
Using Automatic Call Screening . . . . . . . . . . . . . . . .33
Call Timer.......................................................................35
Enhanced Call Timer . . . . . . . . . . . . . . . . . . . . . . . . .35
i
Table of Contents
Call Waiting / Camp-On..................................................38
Callback ........................................................................39
Caller ID.........................................................................40
Single and Multiple Message Format . . . . . . . . . . . . .40
Caller ID and NVM-Series Voice Mail . . . . . . . . . . . .40
Second Call Caller ID . . . . . . . . . . . . . . . . . . . . . . . .40
Third Party Caller ID Check . . . . . . . . . . . . . . . . . . .40
Caller ID Logging...........................................................42
Caller ID Logging at your 22-Button or 34-Button
Display Telephone . . . . . . . . . . . . . . . . . . . . . . . .42
Caller ID Logging at your Super Display Telephone .45
Central Office Calls, Answering.....................................48
User Programmable Feature . . . . . . . . . . . . . . . . . . . .48
Central Office Calls, Placing ..........................................49
Store and Forward . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Conference ...................................................................54
Dial Number Preview .....................................................55
Correcting the Displayed Digits . . . . . . . . . . . . . . . . .55
Dial Number Preview Editing Example . . . . . . . . . . .56
Direct Station Selection (DSS) .......................................57
User Programmable Feature . . . . . . . . . . . . . . . . . . . .57
Direct Station Selection Console...................................58
Default DSS Console Key Assignments . . . . . . . . . . .62
Directed Call Pickup ......................................................65
Directory Dialing............................................................66
Distinctive Ringing.........................................................68
Distinctive Ring Configuration . . . . . . . . . . . . . . . . .69
Extension Override . . . . . . . . . . . . . . . . . . . . . . . . . .74
Key Ring Override . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Do Not Disturb..............................................................88
Do Not Disturb at your 22-Button or 34-Button
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Do Not Disturb at your Super Display Telephone . . . .89
Do Not Disturb Override ...............................................92
Door Box.......................................................................93
Extension Locking .........................................................95
Locking and Unlocking Your Extension . . . . . . . . . . .95
Entering or Changing Your PIN Number . . . . . . . . . .96
ii
Table of Contents
Extension Hunting.......................................................103
Flash............................................................................104
Forced Trunk Disconnect............................................105
Group Call Pickup .......................................................106
User Programmable Feature . . . . . . . . . . . . . . . . . . .106
Group Listen ...............................................................107
Group Ring .................................................................108
Handsfree ...................................................................109
Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .109
User Programmable Feature . . . . . . . . . . . . . . . . . . .110
Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . .111
Headset Compatibility.................................................112
Headset Mode Feature Interactions . . . . . . . . . . . . . .113
User Programmable Feature . . . . . . . . . . . . . . . . . . .114
Hold............................................................................115
Hold Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Hotline ........................................................................118
User Programmable Feature . . . . . . . . . . . . . . . . . . .118
Idle Menu Soft Keys (Super Display)...........................119
User Programmable Feature . . . . . . . . . . . . . . . . . . .119
Interactive Soft Keys...................................................121
Intercom .....................................................................122
Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .122
User Programmable Feature . . . . . . . . . . . . . . . . . . .123
Language Selection.....................................................124
Last Number Redial.....................................................126
Enhanced Last Number Redial . . . . . . . . . . . . . . . . .126
Enhanced Last Number Redial at your 22-Button or 34-
Button Display Telephone . . . . . . . . . . . . . . . . . .127
Enhanced Last Number Redial at your Super Display
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Meet-Me Conference ..................................................131
Message Waiting .........................................................133
Microphone Mute........................................................135
Using the Handsfree Reply Soft Key at your 22-Button
or 34-Button Display Telephone . . . . . . . . . . . . .135
Using the Handsfree Reply Soft Key at your Super
Display Telephone . . . . . . . . . . . . . . . . . . . . . . .136
iii
Monitor / Silent Monitor ..............................................138
Name Programming.....................................................139
Night Service / Night Ring ...........................................141
Off-Hook Signaling .....................................................142
User Programmable Feature . . . . . . . . . . . . . . . . . . .142
Paging .........................................................................143
Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
External Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
User Programmable Feature . . . . . . . . . . . . . . . . . . .144
Park.............................................................................145
System Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
Personal Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Park Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
Prime Line Preference .................................................149
Prime Line and Ringing Line Preference . . . . . . . . .149
User Programmable Feature . . . . . . . . . . . . . . . . . . .149
Privacy and Privacy Release Groups ...........................150
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . .150
Programmable Function Keys......................................151
Check Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
User Programmable Feature . . . . . . . . . . . . . . . . . . .156
Removing Lines and Extensions ..................................157
Reverse Voice Over.....................................................158
Ringing Line Preference ..............................................160
Prime Line and Ringing Line Preference . . . . . . . . .160
User Programmable Feature . . . . . . . . . . . . . . . . . . .161
Save Number Dialed....................................................162
Selectable Display Messaging .....................................163
Selectable Display Messaging at your 22-Button or 34-
Button Display Telephone . . . . . . . . . . . . . . . . . .164
Selectable Display Messaging at your Super Display
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166
Entering Additional Characters . . . . . . . . . . . . . . . . .168
Speed Dial...................................................................170
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . .170
Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . .173
Entering Speed Dial Names . . . . . . . . . . . . . . . . . . .176
User Programmable Feature . . . . . . . . . . . . . . . . . . .176
iv
Split.............................................................................177
Tandem Trunking.........................................................179
Time and Date.............................................................180
User Programmable Feature . . . . . . . . . . . . . . . . . . .180
Transfer.......................................................................181
Transfer Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183
Trunk (Line) Queuing and Callback.............................184
Line Queuing Priority . . . . . . . . . . . . . . . . . . . . . . .184
User Programmable Features ......................................186
Voice Mail....................................................................188
Calling Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . .190
Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . .191
Forwarding Calls to your Mailbox . . . . . . . . . . . . . .191
Transferring Calls to a Mailbox . . . . . . . . . . . . . . . .192
Conversation Record . . . . . . . . . . . . . . . . . . . . . . . .193
Personal Answering Machine Emulation . . . . . . . . .193
Checking Your Messages . . . . . . . . . . . . . . . . . . . . .198
Message Center Mailbox . . . . . . . . . . . . . . . . . . . . .198
Voice Over ..................................................................200
Volume and Contrast Control......................................201
Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . .201
Contrast Control . . . . . . . . . . . . . . . . . . . . . . . . . . . .203
Walking Class of Service..............................................204
v
vi
Account Codes
Your system may use
Account Codes to
categorize or restrict
outside calls.
● Optional (Unforced) Account Codes
Optional Account Codes allow you to enter an Account Code
while placing an outside call or anytime while on a call.
These are optional codes – you don’t have to enter them.
● Forced Account Codes
Forced Account Codes require you to enter an Account Code
every time you place an outside call. If you don’t enter a code,
you can’t place the call. Your system may have Forced
Account Codes optionally enabled only for long distance calls.
● Verified Account Codes
With Verified Account Codes, the system compares the
Account Code you dial with the codes programmed into the
system. If the code matches, your call goes through. Verified
Account Codes apply only to Forced Account Codes.
To enter an Optional (Unforced) Account Code
1. Place or answer an outside call.
2. Dial , press / , or press your
Account Code Programmable Function Key.
Your Communications Manager can tell which
options are available to you.
3. Enter your Account Code (up to 10 digits, using 0-9).
Account Codes are codes that you
dial to categorize and/or restrict
outside calls. You can dial an
Account Code while placing a
call or while on a call. There are
three types of Account Codes:
ACCT CODEACCT
4. Dial , press / , or press your
Account Code Programmable Function Key.
ACCT CODEACCT
1
Account Codes
4. (Outgoing call only) Dial your outside number.
To enter a Forced Account Code:
1. Access a line for an outside call (any method you prefer).
You hear three beeps indicating that you must
enter an Account Code.
2. Enter your Account Code (up to 10 digits, using 0-9).
If your system uses Verified Account Codes, you
must enter a code that is stored in your system.
3. Dial , press / , or press your
Account Code Programmable Function Key.
Your Communications Manager can tell which
options are available to you.
4. Dial your outside number.
ACCT CODEACCT
Using Account Codes with Store and Forward
To place an outside call when both Store and Forward and
Forced Account Codes are enabled:
If Forced Account Codes are enabled only for long
distance calls and you are placing a local call, do not
enter an Account Code. Just dial the call normally.
1. Press + Dial (or optionally 90-98).
OR
Press Switched Loop key + Dial line group number (0-8).
OR
Press Fixed Loop key.
2. Dial number + Wait for 3 beeps + Enter Account Code.
3. Wait 6 seconds, dial , or press / .
ACCT CODEACCT
2
Alphanumeric Display
Display messages help
you process calls, identify
callers and customize
features.
status messages. The second line displays the Interactive Soft
Key definitions.
If you have a 34-Button Super Display telephone, it provides an
eight-line, 20-character per line alphanumeric display. The first
line displays the date and time (while idle) and feature status messages, just like the 22-Button and 34-Button Display models. Lines
2-8 display the comprehensive Interactive Soft Key definitions.
If you have a 22-Button or
34-Button Display telephone, it
provides a two-line, 20-character
per line alphanumeric display.
The first line displays the date
and time (while idle) and feature
Interactive Soft Keys
Interactive Soft Keys provide intuitive feature access. You’ll no
longer have to remember feature codes to access your telephone’s
most advanced features — because the function of the soft keys
changes as you process your calls. For example, while you’re on
an outside call, just press
Basic Soft Key instruction is included in this guide. Refer to the
Soft Key Glossary (P/N 80000GLO**) for more on your
Interactive Soft Keys.
PARK to park your call in an orbit.
Alphanumeric Display Contrast Control
When your telephone is idle (except on 34-Button Super Display),
you can control the contrast of your telephone display.
To adjust your display contrast:
1. Press or .
If the contrast adjustment doesn’t work, your
phone may be in the Music on Hold mode. Press
HOLD and try again.
3
Attendant Position
The attendant is the
system’s call processing
focal point.
extension also has the following unique features. Initially, only
your attendant extension has these capabilities. Refer to the individual feature for the specifics.
● Barge In
You can break into a co-worker’s established call.
● Direct Trunk Access
You can dial a code to access an individual outside line.
● Forced Trunk Disconnect
In an emergency, you can release (disconnect) another user’s
active outside call.
● Night Service / Night Ring
If your telephone has a programmed Night Key, you can
press it to put the system in the Night Mode.
● Removing Trunks (Lines) and Extensions from Service
Remove problem outside lines from service — then return
them to service once the problem is corrected.
● Trunk (Line) Queuing
You can wait in line for a busy trunk (line) to become free.
To call an attendant extension:
If you are an attendant (also called
an operator), you are the system’s
call processing focal point. In
addition to all the features of the
standard keyset, your attendant
1. Press .
2. Dial .
If your system has more than one operator, you
may have to dial 01-04 instead. You can also dial
the attendant’s extension number (e.g., 300).
4
Attendant Position
Attendant Call Queuing
Attendant Call Queuing helps minimize congestion if your attendant extension is the overflow destination for unanswered calls.
As an attendant, your extension is never busy to your co-workers.
Instead, an unlimited number of Intercom calls can queue (i.e., wait
in line) for you to become free. These calls wait on your Operator
Call Key, which is the last Programmable Function Key on your
telephone. This key is off when you’re available and winks on (red)
when co-workers are trying to get through.
To answer a call on your Operator Call Key:
Your Operator Call Key winks on (red) when a
call is waiting.
1. Press your Operator Call Key.
Normally, this places your active outside call on
Hold and answers the waiting call.
5
Auto Redial
Redial a busy outside
number automatically.
Auto Redial periodically redials a
busy outside number. If you place
an outside call and the call recipient is busy, you can press a soft key to enable Auto Redial. You
don’t have to retry the number, hoping it will go through.
Auto Redial will periodically retry the number up to 15 times.
Auto Redial cancels when the called party rings or answers, or
when you:
● Place or answer another outside call.
● Receive an Intercom voice announcement or answer an
Intercom call by lifting the handset or pressing
● Press SPK to cancel Auto Redial.
● Press any other fixed feature key except MIC.
● Lift and replace the handset.
● Press the CANCEL soft key (Super Display only).
SPK.
To enable Auto Redial:
1. Place an outside call and receive busy tone + Press
ALNDAUTO REDIAL
or .
OR
2. Press a line key + Press or .
ALNDAUTO REDIAL
The system enables Auto Redial for the last out-
side call you dialed.
3. At a 22-Button or 34-Button Display, you see:
6
Background Music
Have your telephone
broadcast music through
the speaker for a more
pleasing work environment.
your system. Background Music automatically turns off when
your phone rings or you receive a paging announcement.
To turn Background Music on and off:
1. Do not lift the handset or press .
2. Press .
Please take note of the following:
In accordance with U.S. copyright law, a license may be required
from the American Society of Composers, Authors and Publishers
(ASCAP) or other similar organizations, if radio, television broadcasts or music other than material not in the public domain are
transmitted through the Background Music feature of telecommunications systems. The manufacturer hereby disclaims any liability arising out of the failure to obtain such a license.
Background Music (BGM) sends
music to the speaker in your tele-
phone while it is idle. BGM
requires that your company have
a music source (such as a CD
player or radio) connected to
8
Barge In
In an emergency, use
Barge In to get through to
a co-worker right away.
you and the other two parties on the initial call. You can Barge In
on an Intercom call and on an outside call.
!! CAUTION !!
Unauthorized intrusion on calls using this feature may be interpreted as an invasion of privacy.
To Barge In on a call:
1. Call busy extension.
OR
Place call on busy line.
Barge In permits you to break
into another extension user’s
established call. This sets up a
three-way conversation between
2. Dial or press .
You hear two beeps.
3. Join the conversation in progress.
BARG
9
Call Coverage Keys
Cover a co-worker’s calls
from your own telephone.
Your Call Coverage Key can ring immediately when a call rings
your co-worker or group, ring after a delay or just flash. In addition, the Call Coverage Key lights while your co-worker is busy,
flashes fast while your co-worker is in Do Not Disturb, and flashes
slowly while your co-worker is ringing.
Call Coverage Key Flash Rates
When the key is: The covered extension is:
Off Idle or not installed
On Busy
Flashing Slowly Ringing
Flashing Fast In Do Not Disturb for Intercom
Wink Off In Do Not Disturb for
To answer a call ringing or flashing a Call Coverage Key:
1. Press flashing Call Coverage Key.
To use your Call Coverage Key to place a call to your idle
co-worker:
1. Press Call Coverage Key.
You can have Call Coverage Keys
for co-worker’s telephones, Ring
Groups, and Extension Hunting
UCD Groups.
calls (option 2) or all calls (option 3)
outside calls (option 1)
10
User Programmable Feature
# R A C
Assign the ringing mode for your Call Coverage keys.
See User Programmable Features at the end of this guide
for more.
Call Forwarding
Make sure your calls are
covered while you are
away from your desk.
There are four types of Call Forwarding:
● Call Forwarding When Not Answered
Calls ringing your phone forward when you don’t answer.
● Call Forwarding When Busy or Not Answered
Calls ringing your phone forward when you don’t answer or
while you are busy on another call.
● Call Forwarding Immediate
Calls to your phone forward immediately.
● Call Forwarding Off Premise
Calls to your phone forward to an off-site location (such as a
cell phone or remote office). See page 21 for more.
Use Call Forwarding to redirect
your calls to another extension or
Voice Mail. In addition, you can set
up Call Forwarding to reroute all
calls or just outside calls.
Call Forwarding at your 22-Button or 34-Button
Telephone
To activate Call Forwarding:
1. Press and dial , or press your Call
Forwarding key.
OR
1. Press + . You see:
CFWDPGM
11
Call Forwarding
2. Dial or press for Call Forwarding
Immediate. You see:
OR
Dial or press for Call Forwarding No
Answer. You see:
OR
Dial or press for Call Forwarding
Busy/No Answer. You see:
OR
Dial or press + for Off Premise
Call Forwarding. (See Call Forwarding Off Premise on
page 21 for more.) You see:
IMM
RNA
BNA
OFFPMORE
12
OR
Call Forwarding
Dial or press + for Personal
Answering Machine Emulation. (See Voice Mail on page
188 for more.) You see:
OR
Dial or press + to select a
Selectable Display Message. (See Selectable Display
Messaging on page 163 for more.)
3. Dial destination extension or 0 (or 01-04) for your operator.
OR
Dial the Voice Mail master number.
OR
Press .
4. Select the Call Forwarding type:
2 or press to forward all calls.
– Dial
– Dial
8 or press to forward just outside calls.
If you forward your calls immediately to a coworker, only the user at the forwarding destination
can call you on the Intercom.
ALL
TRNK
AMEMORE
MSGMORE
13
Call Forwarding
To cancel Call Forwarding
1. Press and dial , or press your Call
Forwarding key.
OR
Press + + . You see:
2. Dial , press , or press to cancel Call
Forwarding.
CFWDPGM
NONE
14
Call Forwarding
Call Forwarding at your Super Display Telephone
To activate Call Forwarding:
1. Press and dial , or press your Call
Forwarding key.
OR
Press + . You see:
CALL FWRDPROGRAM
2. Dial or press for Call Forwarding
Immediate. You see:
OR
IMMEDIATE
15
Call Forwarding
Dial or press for Call Forwarding
No Answer. You see:
OR
Dial or press for Call Forwarding
Busy/No Answer. You see:
OR
RING/NO ANS
BUSY/NO ANS
16
Call Forwarding
Dial or press for Off Premise Call
Forwarding. (See Call Forwarding Off Premise on page
21 for more.) You see:
OR
Dial or press for Personal
Answering Machine Emulation. (See Voice Mail on page
188 for more.) You see:
OFF-PREMISE
ANS MACHINE
OR
17
Call Forwarding
Dial or press to select a Selectable
Display Message. (See Selectable Display Messaging on
page 163 for more.) You see:
3. Dial destination extension or 0 (or 01-04) for your operator.
OR
Dial the Voice Mail master number.
OR
Press . You see:
MESSAGE
18
Call Forwarding
4. Select the Call Forwarding type:
– Dial
2 or press to forward all calls.
– Dial
8 or press to forward just outside
calls.
If you forward your calls immediately to a coworker, only the user at the forwarding destination
can call you on the Intercom.
ALL
TRUNK ONLY
19
Call Forwarding
To cancel Call Forwarding
1. Press and dial , or press your Call
Forwarding key.
OR
Press + . You see:
2. Dial .
OR
NONE
Press .
OR
Press .
CALL FWRDPROGRAM
20
Call Forwarding Off Premise
Set up a multiple-party
Redirect your calls to
telephone meeting
your cell phone or your
without leaving the office.
home office.
stay in touch by having Off Premise Call Forwarding automatically forward your calls while you are away from the office.
To set up Off Premise Call Forwarding, select the line or line
group over which the call should route, as well as the number the
system should dial. The number dialed can be one of your
Personal Speed Dial bins containing an outside number, or you
can enter an outside number directly into Personal Speed Dial bin
720. When a call rings your extension, the system selects the
specified line or group and then outdials the stored number.
Off Premise Call Forwarding reroutes:
● Intercom calls
● Transferred calls
● Direct Inward Lines (Remember that a line can be a regular
line during the day and a DIL at night, and visa versa.)
● UTRF (unscreened transfer) calls routed from the Voice Mail
Automated Attendant
● Circular and Terminal Extension Hunting calls
If you have a display keyset, Off
Premise Call Forwarding allows
you to forward your calls to an
off-site location (such as a cell
phone or remote office). You can
Off Premise Call Forwarding does not reroute:
● Key Ring calls
● Calls to a UCD Group master number.
● Group Ring calls (i.e., calls to a Ring Group master number)
● UCD Hunting Calls (i.e., calls to a UCD master number)
● Ringing Call Coverage key calls
You can set up Off Premise Call Forwarding to reroute all calls or
just outside calls.
21
Call Forwarding Off Premise
Off Premise Call Forwarding at your 22-Button or
34-Button Telephone
To set up Call Forwarding Off Premise:
1. Press the and dial , or press your Call
Forwarding key.
OR
Press + . You see:
2. Dial and skip to step 5.
OR
MORE
Press . You see:
CFWDPGM
22
3. Press .
4. You see:
OFFP
– Press to select a Speed Dial bin as your Off
Premise Call Forwarding number.
– Press to store a new Off Premise Call
Forwarding number (automatically in bin 720).
– Press to view the currently enabled Off
Premise Call Forwarding number (if any).
BIN
NUM
VIEW
Call Forwarding Off Premise
5. If you press to store the number in a Speed Dial
bin, you see:
– Select the Speed Dial bin (dial 701-720 or press the bin
key) you want to use +
OR
If you press to store a new number (automatically in Speed Dial bin 720), you see:
– Enter the line number (e.g., 1 for line 1), line group
number (e.g., 90 for group 0), or
codes + HOLD. (Check with your Communications
Manager for your line and line group numbers.)
– Following Speed Dial programming methods, enter the
number you want to store (up to 16 digits long, includ-
MIC to store a pause and FLASH to store a Flash) +
ing
HOLD to exit.
– You cannot enter a name using this option.
– If you already have a number stored in bin 20, you see:
BIN
HOLD to exit.
NUM
ICM to store Intercom
– Press to enter a new number or to
back up to step 4.
OR
NOYES
23
Call Forwarding Off Premise
If you pressed to view your currently stored
number, you see:
– Press
6. You see:
7. Select the Call Forwarding type:
– Dial 2 or press to forward all calls.
– Dial
8. Once returning to idle, your telephone display will show:
–
– If you selected a Speed Dial bin with a stored name,
SPK to exit the VIEW mode.
8 or press to forward just outside calls.
FWD OFP indicates that Off Premise Call Forwarding
is enabled, followed by the number.
the name will display instead.
VIEW
ALL
TRNK
To cancel Call Forwarding Off Premise:
1. Press the and dial , or press your Call
Forwarding key.
OR
Press + + . You see:
24
CFWDPGM
Call Forwarding Off Premise
2. Press .
NONE
OR
Dial .
OR
Press .
Off Premise Call Forwarding at your Super Display
Telephone
To set up Call Forwarding Off Premise:
1. Press the and dial , or press your Call
Forwarding key
OR
Press + . You see:
CALL FWRDPROGRAM
25
Call Forwarding Off Premise
2. Dial or press . You see:
– Press to select a Speed Dial bin as
– Press to store a new Off Premise Call
– Press to view the currently enabled Off
3. If you press to store the number in a
Speed Dial bin, you see:
SPEED DIAL BIN
your Off Premise Call Forwarding number.
NUMBER
Forwarding number (automatically in bin 720).
VIEW
Premise Call Forwarding number (if any).
OFF-PREMISE
SPEED DIAL BIN
26
- Select the Speed Dial bin (701-720) you want to use +
HOLD to exit.
OR
Call Forwarding Off Premise
If you press to store a new number (automatically
in Speed Dial bin 720), you see:
– Enter the line number (e.g., 1 for line 1), line group
– Following Speed Dial programming methods, enter the
– You cannot enter a name using this option.
– If you already have a number stored in bin 20, you see:
NUMBER
number (e.g., 90 for group 0), or
codes +
Manager for your line and line group numbers.)
number you want to store (up to 16 digits long, including
HOLD to exit.
HOLD. (Check with your Communications
MIC to store a pause and FLASH to store a Flash) +
ICM to store Intercom
– Press to enter a new number or to
back up to step 3.
OR
NOYES
27
Call Forwarding Off Premise
If you pressed to view your currently stored
number, you see:
– Press
4. You see:
5. Select the Call Forwarding type:
– Dial 2 or press to forward all calls.
– Dial
6. Once returning to idle, your telephone display will show:
SPK to exit the VIEW mode.
8 or press to forward just outside
calls.
VIEW
ALL
TRUNK ONLY
28
Call Forwarding Off Premise
– FWD OFP indicates that Off Premise Call Forwarding
is enabled, followed by the number.
– If you selected a Speed Dial bin with a stored name,
the name will display instead.
To cancel Call Forwarding Off Premise:
1. Press and dial , or press your Call
Forwarding key
OR
Press + . You see:
CALL FWRDPROGRAM
2. Press .
NONE
OR
Dial 0.
OR
Press .
29
Call Forwarding Off Premise
If you have a 22-Button Non-Display Telephone
It is strongly recommended that you use a display telephone
when setting up Off Premise Call Forwarding. If you don’t
have a display telephone, the following procedure explains
how you can use a 22-button non-display set to enable Off
Premise Call Forwarding.
To set up Call Forwarding Off Premise:
1. Program the number that Call Forwarding Off Premise
should dial into a Personal Speed Dial bin (701-720).
– You must do this before proceeding to step 2 below.
– For example, the following sequence programs the
number 12039265400 with the name NEC to go out
over line group 0:
#77 + 701 + HOLD + 90 + HOLD + 12039265400 +
HOLD + 62 + 32 + 23 + HOLD + SPK.
2. Press key and dial .
3. Dial and enter the Personal Speed bin number you
programmed in step 1 above +
4. Select the Call Forwarding type:
2 to forward all calls.
– Dial
8 to forward just outside calls.
– Dial
DND key flashes.
– Your
To cancel Call Forwarding Off Premise:
HOLD.
30
1. Press and dial .
- Your
DND key goes out.
Call Screening (with IntraMail)
With IntraMail, screen
(listen to) a Voice Mail
message while it is being
left in your mailbox.
machine — in addition to providing more control when handling
incoming messages. Similar to Personal Answering Machine
Emulation, you can listen as the message is being left, intercept
the call, or end the screen and have the message recorded privately. Unlike Personal Answering Machine emulation, Call Screening
does not require you to forward your calls immediately to voice
mail. Your telephone’s display automatically shows the Call
Screening soft key options as soon as the recording begins.
When enabled, Call Screening will broadcast your caller’s message as soon as your mailbox greeting completes. Additionally, if
you intercept (answer) the screened call, the first portion of the
message is automatically erased from the extension’s mailbox.
Notes
● Any caller that can leave a message can have their call screened.
● If more than one caller is leaving a message in your mailbox
simultaneously, Call Screening will listen to the first message.
● Call Screening is only available with IntraMail.
If you have a display keyset, Call
Screening lets you listen to
(screen) a voice mail message as
it is being left in your IntraMail
mailbox. Call Screening emulates
a standard home answering
Call Screening and Group Mailboxes
If you share a Group Mailbox with co-workers, any number of
extensions in your group can screen an incoming message. Your
group’s extensions can monitor the incoming message simultaneously. If any member of your group answers the call (i.e., intercepts the incoming message), the remaining group members are
immediately disconnected.
31
Call Screening (with IntraMail)
Automatic Call Screening
With Automatic Call Screening enabled, your extension will
immediately screen (broadcast) an incoming message as soon as
the caller starts to leave the message in your mailbox. You hear
two beeps followed by the caller’s voice.
MW LED Operation Change
If your system provides Call Screening capability, only your
Ring/Message Lamp flashes for new messages. Your
used for Call Screening only.
Using Manual Call Screening
When Automatic Call Screening is off, you hear a single beep and
MW flashes fast while IntraMail records your caller’s message.
Your telephone display automatically changes to show the Call
Screening soft key options. Call Screening is only available while
your telephone is idle.
To intercept the call (and stop recording the message):
● Press or flashing MW.
To hear your caller’s message as it is recorded in your mailbox (i.e., activate the Call Screening mode):
●. Press .
— To intercept the call (and stop recording the message):
Press , or
Press SPK, or
Lift the handset, or
Press
ANSWER (ANSW)
SCREEN (SCRN)
ANSWER (ANSW)
MW.
MW LED is
32
Call Screening (with IntraMail)
— To continue listening to your caller’s message as it is
being recorded:
Do nothing.
— To exit Call Screening and allow the message to continue
recording in private:
EXIT
Press .
— To use another feature or process another call:
Press any other feature key.
To exit Call Screening and allow the message to continue
being recorded in private:
● Press .
To use another feature or process another call:
● Lift the handset, or
Using Automatic Call Screening
When Automatic Call Screening is on, your idle telephone automatically goes into the screen mode while your caller leaves a message. Call Screening is only available while your telephone is idle.
EXIT
SPK, or
Press
Press any other feature key.
Call Screening is only functional while the tele-
phone is on-hook.
To turn Automatic Call Screening on or off:
1. Super Display
Press + .
22-Button or 34-Button Display
Press + + + .
Telephone
SCREENPROGRAM
Telephone
SCRNMOREMOREPGM
33
Call Screening (with IntraMail)
2. Press to turn Automatic Call Screening on.
ON
OR
Press to turn Automatic Call Screening off.
OFF
The top line of the display shows the Automatic
Call Screening status.
3. Press to exit.
EXIT
To intercept the call (and stop recording the message):
●. Press , or
ANSWER (ANSW)
SPK, or
Press
Lift the handset, or
Press MW.
To continue listening to your caller’s message as it is being
recorded:
● Do nothing.
To exit Call Screening and allow the message to continue
recording in private:
● Press .
EXIT
To use another feature or process another call:
● Press + Lift the handset or press any other fea-
EXIT
ture key.
34
Call Timer
Set up a multiple-party
Keep track of your time
telephone meeting
on the phone.
without leaving the office.
There are two types of Call Timer keys:
● Manual Call Timer
Any time while placing a call or while on a call, you can
press your Manual Call Timer key to start the Call Timer. The
Call Timer will continue until you hang up or press your
Manual Call Timer key again. The Manual Call Timer can
time both Intercom and outside calls.
● Automatic Call Timer
In addition to the features of the Manual Call Timer key, the
Automatic Call Timer key provides automatic timing for outside calls only. If your phone has an Automatic Call Timer
key, the Call Timer automatically starts when you place or
answer an outside call. The Automatic Call Timer does not
automatically start for Intercom calls.
Enhanced Call Timer
In addition to the capabilities of the Call Timer feature, Enhanced
Call Timer provides (if you have a display set):
● Review of Previously Timed Call
Any time after hanging up from a timed call, you can press
your Manual or Automatic Call Timer key to review the duration of that call.
● Timer Reset for Current Call
While your phone is timing your call, you can press
at any time to reset the Call Timer to 00:00:00.
● Automatic Timer Stop
The system assigns the Call Timer to the active call. When
you hang up on your active call, the Call Timer automatically
shuts down.
If your phone has a Call Timer
key, your display can keep track
of your time on a call.
CLEAR
35
Call Timer
● Wrap-up Timer Display
After hanging up a timed call, your display will show the
Call Timer data for 6 seconds before returning to idle. This
gives you time to make a record of the timed call.
To time your outside call if you have an Automatic Call
Timer key:
1. Place or answer outside call.
– The Call Timer starts automatically. The Automatic Call
timer key lights red while the system times the call.
To manually time your Intercom or outside call:
1. While placing or while on the call, press the Manual or
Automatic Call Timer key.
– The Call Timer key lights red while the system times
the call.
OR
1. Press your or soft key.
To stop the Call Timer:
1. Hang up.
- The timer automatically stops after 6 seconds.
OR
1. Press the Manual or Automatic Call Timer key.
TIMERTIME
To reset the Call Timer to 00:00:00 while it is running (i.e.,
timing your call):
1. Press .
36
Call Timer
To review the duration of your last timed call:
1. While idle, press the Manual or Automatic Call Timer
key.
– Press
CLEAR or wait 6 seconds to return to idle
Time/Date display.
37
Call Waiting / Camp-On
Set up a multiple-party
Know when you have
telephone meeting
calls waiting, or wait in
without leaving the office.
line for a busy co-worker.
co-worker is waiting. The call goes through when your extension
becomes free.
Note: If you have more than one caller waiting, they queue (i.e.,
wait in line for you) on a first-in/first-out basis. You hear
Camp-On beeps only for the first waiting call.
To Camp-On to a busy extension:
1. Call a busy co-worker.
With Call Waiting, a co-worker
can call you while you’re busy
and wait in line (Camp-On) for
you to become free. You’ll hear
two beeps indicating that your
38
2. Dial or press .
3. Do not hang up.
If you hang up, the system converts your
Camp-On to a Callback.
4. When your co-worker becomes free, you hear ringback.
5. Speak to your co-worker when they answer their waiting call.
CAMP
Callback
You don’t have to
repeatedly call a busy
co-worker back, hoping to
find them idle.
Here’s how Callback works:
● You call a busy co-worker and leave a Callback.
● When your co-worker becomes free, your phone automatically
starts ringing.
● Once you lift the handset to answer the ring, your co-worker
then rings.
● As soon as your co-worker answers, you’ll have an Intercom
call between yourself and your co-worker.
To leave a Callback at a busy co-worker:
1. Call your busy co-worker.
When you call a busy co-worker,
you can leave a Callback request
for a return call. There is no need
to keep calling your co-worker
back, hoping to find them idle.
2. Dial or press .
3. Hang up.
If you stay on the line, you will Camp-On to your
busy co-worker.
4. When your busy co-worker becomes free, your phone
will automatically ring.
5. Lift the handset to answer.
6. Speak to your co-worker when the call goes through.
CLBK
39
Caller ID
Your display can show
your outside caller’s
phone number and
optional name.
Called Number Delivery (CND) service, when available.
Caller ID allows your telephone
display to show the incoming
caller’s telephone number and
optional name. Caller ID supports
your telephone company’s Called
Number Identification (CNI) and
Single and Multiple Message Format
There are two types of Caller ID message formats available: Single
Data Message Format (SDMF) and Multiple Data Message Format
(MDMF). If your telephone company supports Single Data Message
Format, you’ll see only your caller’s number. With Multiple Data
Message Format, you’ll see both your caller’s number and name.
Caller ID and NVM-Series Voice Mail
Caller ID works with your NVM-Series Voice Mail system to provide productivity enhancements like Make Call with Caller ID.
With Make Call, you can return a call to someone who left you a
message without knowing your caller’s phone number. Your
Communications Manager can tell you if you have this capability.
Second Call Caller ID
While you are busy on a call, your telephone display can show
you the Caller ID information for a waiting call. If you receive
Camp On tones or Off-Hook Ringing for a call, you can also
receive the Second Call Caller ID. Check with your
Communications manager to see if you have this feature.
Third Party Caller ID Check
Third Party Caller ID Check allows you to see the Caller ID information for a co-worker’s call. Check with your Communications
Manager for more about Third Party Caller ID Check.
40
Caller ID
To cancel the Caller ID display and return your phone to
its normal display:
You can only do this while you’re on a call, not
while your phone is ringing.
1. Press .
To turn the Caller ID display back on (after you press
CLEAR to cancel it):
1. Press .
The display the Caller ID information for a co-worker’s (i.e.,
a third party) call:
1. Press + .
2. Press the key for the call you want to check.
You can press a line key, loop key, Hotline key or
Call Coverage key.
— Press a line key
nected to the third party.
— Press a loop key while the call is ringing the third
party.
— Press a Hotline key
the third party.
— Press a Call Coverage key
ing the third party.
3. Hang up when you are done.
while the call is ringing or con-
while the call is connected to
while the call is ring-
41
Caller ID Logging
Your phone can store
your caller’s name and
phone number for easy
review and redialing.
allowing you to easily review and redial your calls.
The system can log calls directly to your extension — or you
may be a member of a Caller ID Logging group that shares
records. Your Communications Manager can tell you more.
Use the feature and soft keys on your phone to:
● Scroll through (review) your Caller ID records.
● Delete records you no longer need.
● Store a record (both the number and name) in one of your
Personal Speed Dial bins.
● Place a return call to the calling party.
If your system has Caller ID
enabled, Caller ID logging stores in
a log your caller’s number and
optional name for each outside call
that rings the system. You can view
this log on your telephone display,
Caller ID Logging at your 22-Button or 34-Button
Display Telephone
To review your Caller ID log:
42
1. While your phone is idle, press (where
number of Caller ID records currently logged at your phone).
– Your
– After pressing , you see:
Ring/Message Lamp (the large green LED on the
upper right corner of your phone) winks on (green) when
you have Caller ID records you have not reviewed.
CLnn
CLnn
nn is the
Caller ID Logging
– Total = the total number of Caller ID records in your log.
New = the number of new calls since you last
–
reviewed your log.
2. While this display is on screen, you can:
– Press to review all your Caller ID records.
– Press to review the records just for calls that
rang your phone but were unanswered in the system.
– Press to delete all Caller ID records logged at
your phone.
– Press or dial 9 to exit to the idle mode with-
out making any changes.
3. If you pressed or in the previous step,
you see (for example):
ALL
UNAN
DEL*
EXIT
UNANALL
This display is
Page 1 of a Caller ID record. It shows:
– The name of the person that called (if available). The
most recent call displays first.
– The call record number (e.g., 03).
date they called (i.e., Yesterday, Today or day of
– The
week and date).
4. Press . You see (for example):
This display is
Page 2 of a Caller ID record. It shows:
– Your caller’s phone number.
– The call record number (e.g., 03).
43
Caller ID Logging
– The outside line number (or name – if programmed)
the call came in on.
– The
extension that answered the call, or if the call
was unanswered.
5. Use and to scroll through the Caller ID
records that are logged at your phone.
6. Press to toggle between
7. When a Caller ID record is displayed, you can:
– Press to call the person back.
Page 1 and Page 2.
44
– Dial to
– Dial to
– Dial to eXit (go back to step 2).
– Press to show the Caller ID Menu display below.
8. While the Caller ID Menu displays, you can:
– Press to call the person back.
– Press to store the number in Personal Speed
Dial.
– Press to delete the displayed record.
– Press to go back to step 2.
– Press to back up to step 7.
Store the number in Personal Speed Dial.
Delete the displayed record.
CALL
STOR
DEL
EXIT
Caller ID Logging
2. While this display is on screen, you can:
– Press to review all your Caller ID records.
– Press to review the records just for calls
– Press to delete all Caller ID records
– Press to review the records just for the calls
– Press or dial 9 to exit to the idle mode without
3. If , , or were
pressed in the previous step, you see (for example):
This display is a Caller ID record. It shows:
– The
– The call record number (e.g., 03).
– Your caller’s phone number.
– The
– The time they called.
– The outside line number (or name – if programmed)
– The extension that answered the call, or if the call
VIEW ALL
VIEW UNANS
that rang your phone but were unanswered in the system.
DELETE ALL
logged at your phone.
VIEW ANS
that rang your phone that were answered in the system.
EXIT
making any changes.
name of the person that called (if available). The
most recent call displays first.
date they called (i.e., Yesterday, Today or day of
week and date).
the call came in on.
was unanswered.
VIEW ANSVIEW UNANSVIEW ALL
46
Caller ID Logging
4. Use and to scroll through the Caller ID
records that are logged at your phone.
5. When a Caller ID record is displayed, you can:
– Press to call the person back.
– Press to delete the displayed record.
– Press to store the number in a Personal
– Press to delete all your Caller ID records.
– Press to go back to step 1.
CALLBACK
DELETE
STORE BIN
Speed Dial bin.
DELETE ALL
EXIT
47
Central Office Calls, Answering
Set up a multiple-party
Normally, outside calls ring
telephone meeting
your extension directly.
without leaving the office.
To answer an outside call:
Outside calls normally flash red on your line/loop
keys. If a line/loop key is flashing green, the call is a
Direct Inward Line (DIL) to your phone.
The call may also ring your phone.
You may have a Private Line that rings only your
phone. Check with your Communications Manager.
1. Lift handset.
If you have Ringing Line Preference, lifting the
handset answers the call.
If you have Automatic Handsfree, you can press a
line/loop key without first lifting the handset.
2. Press the flashing line/loop key.
If you hear ringing over the Paging speakers, you
may be able to dial
Outside calls can ring your extension directly, without having to be
transferred by your company’s
operator or receptionist.
*0 to pick up the call.
48
User Programmable Feature
# R A L
Change the ringing mode of your line keys. See User
Programmable Features at the end of this guide for more.
Central Office Calls, Placing
Set up a multiple-party
Your system offers many
telephone meeting
convenient ways to place
without leaving the office.
outside calls.
out what options are available on your phone.
Following is a list of your options for placing outside calls:
● Pressing a Line Key
Normally, you have line keys on your phone for outside calls.
If you do, you can just press the key to place a call.
● Pressing a Loop Key
If you have a Loop Key, pressing the key will give you the
first available outside line from a preset group of lines.
● Using Line Dial-Up
Line Dial-Up allows you to select a line for an outside call by
dialing the Line Dial-Up code (#9) and a line number (e.g., 01).
● Using Direct Trunk Access
With Direct Trunk Access, you can get a line for an outside
call by dialing the line’s extension number. For example, line
1 is normally line extension number 401.
● Dialing a Trunk Group Access Code
You can place a call on the first available line in a line group
by dialing the group’s number (e.g., 90).
● Line Group Routing
Line Group Routing lets you select a line for an outgoing call
just by dialing 9.
There are many different ways
you can place outside calls.
Choose the one which works best
for you. Check with your
Communications Manager to find
Store and Forward
If your system has Store and Forward, it waits until you have finished dialing before redialing your call on an outside line. Check
with your Communications Manager to find out if you have Store
and Forward enabled.
49
Central Office Calls, Placing
To place a call using a line or loop key:
1. Press the key.
The key will light green and you’ll hear dial tone
from your outside line.
If you have Store and Forward enabled and are
using a loop key, the system will dial out your call 6
seconds after you dial the last digit. To avoid waiting, dial # after dialing your last digit.
You may have a Private Line that is only on your
phone. Check with your Communications Manager.
2. Dial the outside number you want to call.
Toll Restriction may prevent you from dialing certain outside numbers.
If you use a dial pulse line and wait 6 seconds
after dialing a digit, the system outdials any remaining digits as tone (DTMF).
50
Central Office Calls, Placing
To place a call over a specific line (using Line Dial-Up or
Direct Line Access):
1. Press .
2. For Line Dial-Up:
Dial + + line number (e.g., 01 for line 1).
OR
For Direct Trunk Access:
Dial + line number (e.g., 01 for line 1).
3. Dial the outside number you want to call.
Toll Restriction may prevent you from dialing cer-
tain outside numbers.
If you use a dial pulse line and wait 6 seconds
after dialing a digit, the system outdials any remaining digits as tone (DTMF).
51
Central Office Calls, Placing
To place a call over a line group (using a Line Group
Access Code or Line Group Routing):
1. Press .
2. Dial a Line Group Access Code (90-98).
Dial 90 for group 0, 91 for group 1, etc.
If you hear dial tone as soon as you dial 9, your
system has Line Group Routing. (A line group has
been automatically selected for you.)
If you have Store and Forward enabled, the system will dial out your call 6 seconds after you dial
the last digit. To avoid waiting, dial # after dialing
your last digit.
3. Dial the outside number you want to call.
Toll Restriction may prevent you from dialing certain outside numbers.
If you use a dial pulse line and wait 6 seconds
after dialing a digit, the system outdials any remaining digits as DTMF.
52
Central Office Calls, Placing
– For Your Notes –
53
Conference
Set up a multiple-party
telephone meeting
without leaving the office.
to have a telephone meeting. Refer also to Barge In, Group Listen,
Meet-Me Conference, Privacy Release Groups and Tandem
Trunking (Unsupervised Conference).
To set up a Conference:
1. Establish Intercom or outside call.
2. Press .
OR
CONF
3. Dial extension you want to add.
Place or answer outside call.
Retrieve call from Park Orbit.
4. Press to set up the Conference.
.
OR
OR
If you cannot add additional parties to your
Conference, you have exceeded the system’s
Conference limit. Try again later.
Conference lets you add additional
inside and outside callers to your
conversation. In addition to
Conference, there are other ways
54
Dial Number Preview
Avoid dialing errors by
previewing your call
before you dial it.
To dial using Dial Number Preview:
1. Do not lift the handset, press or press .
2. Dial .
3. Dial the number you want to call.
If you make a dialing mistake, refer to Correcting
the Displayed Digits below.
4. Press a line key to have the system dial your call.
Correcting the Displayed Digits
If you make a mistake entering digits while using Dial Number
Preview, you can correct your entry before the systems dials the call.
To correct the displayed digits before dialing them out:
With Dial Number Preview, you
can dial and review a number
before the system dials it out.
1. Use or until the cursor replaces the digit
you want to change.
2. Dial the digit that you want to have replace the cursor.
3. Press or to place the cursor over any other
digits you want to edit.
OR
Press until the entire number displays to the left
of the cursor.
The system will only dial the digits to the left of the
cursor.
55
Dial Number Preview
4. Press a line key to have the system automatically dial the
displayed number.
Dial Number Preview Editing Example
To replace 2049265410 with 203-926-5400:
1. Dial + 2049265410. You see:
2. Press until you see: 20-9265410
3. Dial . You see: 203-265410
4. Press until you see: 20392654-0
5. Dial . You see: 203926540-
6. Press until the entire number
displays to the left of the cursor. 2039265400-
7. Press a line key to dial the number.
2049265410-
56
Direct Station Selection (DSS)
Quickly place and Transfer
calls to co-workers.
Function Keys become DSS keys when you press ICM. This
gives you one-button Intercom access and Transfer to co-workers. (If this “key toggling” operation is not desirable, consider
using the Hotline or Call Coverage Keys features instead.)
DSS keys also show the status of the assigned extension.
DSS Key Flash Rates
When the key is: The covered extension is:
Off Idle or not installed
On Busy or ringing
Flashing Fast In Do Not Disturb
To place a call to a co-worker using a DSS key:
1. Press .
2. Press DSS key for the co-worker you want to call.
To Transfer an outside call to a co-worker using a DSS key:
1. Place or answer outside call, then press .
Your DSS keys show the status of the extensions
to which they are assigned.
2. Press DSS key for co-worker.
3. Hang up to have the Transfer go through unscreened.
To screen, first wait for the called party to answer.
If the DSS feature is enabled for
your phone, all your Programmable
User Programmable Feature
# B L F
Use this option to change your DSS key assignments. The
assignments you make take effect only if you have the
DSS feature enabled. See User Programmable Features
at the end of this guide for more.
5757
Direct Station Selection Console
Use your DSS Console
for one-touch access to
co-workers, outside lines
and system features.
There are two types of DSS Consoles:
the 24-Button and the 110-Button. Each
console has the same capability, limited
by the number of available keys.
Note: You can only have a DSS Console if you have a 34-Button
Display or 34-Button Super Display telephone.
The following chart shows the available DSS Console key functions and the Busy Lamp Field (BLF) flash rates for each key.
The chart also provides a brief guide on how to use the key.
Check with your Communications Manager to see which keys are
assigned to your console.
By default, 110-Button DSS Console keys 1-80 are Hotline keys
to extensions 300-379. Keys 97-110 are reserved for special functions (like Page zones and Park orbits). With the 24-Button DSS
Console, keys 1-24 are Hotline keys to extensions 300-323. See
page 62 for more on the DSS Console default assignments.
Your optional DSS Console provides additional one-button access
to co-workers, outside lines and
system features. If you do a lot of
call processing, your console will
be a welcome convenience.
58
Direct Station Selection Console
DSS Console Key Assignments
Account Code
Key Code: . . . . . . . . . . . . . . .26
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .Press to enter Account Code, then
Call Coverage
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .Press to call co-worker or pick up ring-
Call Forwarding
Key Code: . . . . . . . . . . . . . . .27
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .While idle, enters Call Forward pro-
Conversation Record
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .Press to record conversation in mailbox.
Group Pickup
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .Press key to answer call ringing Pickup
Headset Mode
Key Code: . . . . . . . . . . . . . . .28
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .Press to enable/disable headset mode.
f: Account Code inactive
On: Account Code active for call
Fast Flash: Account Code entry mode
press again to return to call.
f: Co-worker idle
On: Co-worker busy
Fast Flash: Co-worker in DND
ing call.
f: Call Forwarding disabled
Fast Flash: Extension in Call
Forwarding programming mode
Wink Off: Call Forwarding enabled
gramming mode. While busy, switches
Call Forwarding on and off.
f: Recording Off
On: Recording Being Set Up
Fast Flash: Recording On
f: No call ringing group
Slow Flash: Call ringing group
Group.
f: Headset mode disabled
On: Headset mode enabled
59
Direct Station Selection Console
DSS Console Key Assignments (Cont’d)
Hotline
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .Press to call Hotline partner.
Intercom Directory Dialing
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .Press key to access Intercom Directory
Line Keys
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .Press to place or answer call on out-
Message Center
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .Press to see how many messages are
Night Key
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .Press to switch Day/Night Mode of the
Page Zones
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .Press to Page into assigned zone.
Park Orbits
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .Press to Park or retrieve call from orbit.
f: Partner is idle
On: Partner is ringing or busy
Fast Flash: Partner in DND
f: Inactive
On: Active
Dialing.
f: Line idle or not installed
On: Line busy
Slow Flash: Line ringing
side line.
f: No messages in Message Center
Fast Flash: Messages are waiting in
Message Center
waiting in Message Center.
OR
Press SPK + key to call Message
Center.
f: System in Day Mode
On: System in Night Mode
system.
f: Page Zone idle
On: Page Zone busy
f: Park Orbit idle
On: Has a call parked by a co-worker
Wink On: Has a call you parked
60
Direct Station Selection Console
80000 - 66
300 301 302 303 304 305 306 307 308 309
310 311 312 313 314 315 316 317 318 319
320 321 322 323 324 325 326 327 328 329
330 331 332 333 334 335 336 337 338 339
350 351 352 353 354 355 356 357 358 359
360 361 362 363 364 365 366 367 368 369
370 371 372 373 374 375 376 377 378 379
PAGE 1 PAGE 2 PAGE 3
PAGE
ALL
PARK 0 PARK 1 PARK 2 PARK 3 PARK 4 PARK 5 PARK 6 PARK 7 PARK 8 NIGHT
These keys are
undefined
340 341 342 343 344 345 346 347 348 349
Default DSS Console Key Assignments
The illustrations below show your DSS Console’s default (factoryinstalled) key assignments. Check with your Communications
Manager to see if your console assignments differ from the defaults.
110-Button DSS Console Default Assignments
Note: DS1000 has Hotline keys
only for extensions 300-325.
62
Direct Station Selection Console
24-Button DSS Console Default Assignments
80000 - 25
300 312
301 313
302 314
303 315
304 316
305 317
306 318
307 319
308 320
309 321
310 322
311 323
63
Direct Station Selection Console
– For Your Notes –
64
Directed Call Pickup
Answer a co-worker’s
calls from your phone.
You can use Directed Call Pickup to pick up the following types
of calls ringing a co-worker’s phone:
● An outside line ringing a line key
● A co-worker’s Direct Inward Line
● A transferred outside call
● A ringing Intercom call
● A recall (such as a Hold or Transfer recall)
To use Directed Call Pickup to intercept a call to a coworker’s extension:
1. Press .
2. Dial .
3. Dial your co-worker’s extension number.
To intercept a call ringing an attendant, dial the
attendant’s extension number (e.g., 300). Do not dial
0 or 01-04.
Directed Call Pickup permits you
to pick up (intercept) a call ringing a co-worker’s extension.
65
Directory Dialing
Place Intercom or Speed
Dial calls from a
displayed list of names.
must have a display telephone to use Directory Dialing.) There are
three types of Directory Dialing:
C (2) System (Company-wide) Speed Dial names
I (4) Intercom names (including group names)
P (7) Personal Speed Dial names
To place a call using Directory Dialing:
1. Do not lift handset or press .
2. Dial (
D) or .
Directory Dialing allows you to
select a co-worker or outside call
from a list of names, rather than
dialing the phone number. (You
DIRECTORY (DIR)
66
3. If you dialed
in the previous step:
Dial the Directory Dialing type.
C (2) System (Company-wide) Speed Dial names
I (4) Intercom names
P (7) Personal Speed Dial names
If you pressed
DIRECTORY (DIR)
in the previous step:
Select the Directory Dialing type.
COMPANY (CMPY)
= System (company) Speed Dial
names
EXTENSION (EXT)
PERSONAL (PERS)
= Intercom names
= Personal Speed Dial names
Directory Dialing
4. Dial the number that corresponds to the first letter of the
desired name.
For example, dial
G, H or I.
OR
Press or to scroll alphabetically through
the selected directory.
If you see the name you want to call, just press
DIAL to place your call.
5. Look at your phone’s display and dial the digit for the
letter you want to call.
Dial 1 for the first letter, 2 for the second letter, 3
for the third letter, and 4 for the fourth letter.
For example, if the name in step 4 above begins
with G, dial
just press DIAL to place your call.
6. Press to scroll through all the names that
begin with the letter you selected.
7. Press to have the system dial your call.
1. If you see the name you want to call,
4 if the first letter begins with
67
Distinctive Ringing
Customize your
telephone’s ringing so
you’ll know when calls
are just for you.
you. In addition, Distinctive Ringing helps you more easily differentiate the types of calls ringing your phone. Distinctive Ringing provides the following:
Distinctive Ring Configuration
Use Distinctive Ring Configuration to customize the ringing for your
telephone. There are 6 types of ringing at your phone (called a Ring
Set) that you can separately adjust:
– Intercom ringing
Includes ringing Intercom calls, as well as calls ringing Extension
Hunting Groups, Call Coverage keys and the operator’s Call key.
– Ring Group ringing
– Recall ringing
Includes Hold, Park and Transfer recall ringing.
– Type A ringing
Includes line key, loop key, Transfer and DIL ringing. (You
can reassign types A, B, and C ringing in Extension Override
and Key Ring Override below.)
– Type B ringing
Not used (unassigned) by default. (You can reassign types A, B,
and C in Extension Override and Key Ring Override below.)
– Type C ringing
Not used (unassigned) by default. (You can reassign types A, B,
and C in Extension Override and Key Ring Override below.)
Extension Override
If you want your outside calls to ring differently during the day, at
night, or after a delay, use Extension Override. You can use
Use Distinctive Ringing to customize the way your telephone
rings. If you are in a large work
area with other co-workers, set up
Distinctive Ringing so you’ll
always know when calls are for
68
Distinctive Ringing
Extension Override instead of Distinctive Ring Configuration if
you just want to change the way your outside calls ring. Or, you
can first set up Distinctive Ring Configuration and then use
Extension Override to further customize ringing. (Note that your
Extension Override selections always override
Ring Configuration settings.)
Key Ring Override
To have unique ringing just for your line, Call Coverage, and Group
Call Pickup keys, use Key Ring Override. You can use Key Ring
Override instead of either Extension Override or Distinctive Ring
Configuration, or in combination with both. (Note that your Key
Ring Override selections always override
or Distinctive Ring Configuration settings).
Distinctive Ring Administration (Admin)
Admin
allows you to select a default Ring Set for your phone.
This is a quick way to change the way your phone rings. Here’s
how this works:
– The system has 3 Ring Sets (Set 1, Set 2 and Set 3).
– The 6 types of ringing within each of the 3 sets sound different.
– By default, your extension uses Set 1.
Admin to select one of the other Ring Sets (2 or 3) for
– Use
your phone.
If you have a Super Display telephone, Admin lets you save your
Distinctive Ring Configuration settings as one of the system default
Ring Sets. Your settings then become a standard set that other users
can select.
your Distinctive
your Extension Override
Distinctive Ring Configuration
☎
Change the Ringing at your Extension
To customize ringing at your 22-button or 34-button display telephone:
– Your extension’s Class of Service may block you from
doing this. Ask your Communications Manager.
69
Distinctive Ringing
1. While idle, press + . You see:
2. Press . You see:
3. Press . You see:
RING
CNFG
– Press to change the sound of your Intercom
ICM
MOREPGM
ringing. (To make your Intercom calls ring, use the
#VA User-Programmable Feature.)
– Press to change the Ring Group ringing.
– Press to change the sound of your Hold,
RGRP
RCL
Park, and Transfer Recall ringing.
If you press , you see:
MORE
70
– Press , , or to change the sound of the
“C”“B”“A”
Type A, B or C ringing, respectively. You’ll use Type
A, B and C ringing when setting up Extension
Override (page 74) and Key Ring Override (page 78).
If you press again, you see:
MORE
Distinctive Ringing
– Press to select one of the 3 default ringing
DFLT
setups (1-3) and cancel your custom settings.
4. When you select a ringing option in the previous step,
your phone “plays” the current ring setting for that
option and displays your choice.
– For example, if you press to change Intercom
ICM
ringing, you see:
For the option you choose to change:
– Press to change the ringing pitch, then go to
TONE
step 5.
– Press to change the ringing pattern (or
CDNC
cadence), then go to step 5.
– Press to cancel your selection and return to the
CNCL
previous step.
– Press to save your changes (if you went to
SAVE
step 5 and made any changes).
– Press to exit.
5. After pressing or in the previous step, to
CDNCTONE
change the ringing pitch or pattern :
– Dial
0-9 to select a new ring pitch or pattern. You’ll hear
the pitch or pattern change after making your selection.
– Press to cancel and return to the previous step.
– Press to accept and return to the previous step.
CNCL
OK
71
Distinctive Ringing
To customize ringing at your super display telephone:
– Your extension’s Class of Service may block you from
doing this. Ask your Communications Manager.
72
1. While your phone is idle, press . You see:
2. Press . You see:
3. Press . You see:
RING
CONFIG
PROGRAM
Distinctive Ringing
From the displayed choices:
– Press to change the sound of your
– Press to change your Ring Group ringing.
– Press to change the sound of your Hold,
– Press , , or to change
– Press to select one of the 3 default ringing
4. When you select a ringing option in the previous step,
your phone “plays” the setting and displays your choice.
– For example, if you press to change
INTERCOM
Intercom ringing. (To make your Intercom calls ring,
use the
Park, and Transfer Recall ringing.
the sound of the Type A, B or C ringing. You’ll use Type
A, B and C ringing when setting up Extension Override
(page 74) and Key Ring Override (page 78).
setups (1-3) and cancel your custom settings.
Intercom ringing, you see:
#VA User-Programmable Feature.)
RING GROUP
RECALL
RING “C”RING “B”RING “A”
DEFAULT
INTERCOM
73
Distinctive Ringing
For the option you choose to change:
– Press to change the ringing pitch, then
– Press to change the ringing pattern, then
– Press to cancel your selection and return
– Press to save your changes (if you went
– Press to exit.
5. After pressing or in the previous step, To change the ringing pitch or pattern:
– Dial
– Press to cancel and return to the previous step.
– Press to accept and return to the previous step.
RING TONE
go to step 5.
CADENCE
go to step 5.
CANCEL
to the previous step.
SAVE
to step 5 and made any changes).
0-9 to select a new ring pitch or pattern. You’ll hear
the pitch or pattern change after making your selection.
CANCEL
SAVE
CADENCERING TONE
Extension Override
☎
Change the Ringing of your Outside Calls
To customize ringing for outside calls from your 22-button
or 34-button display telephone:
– Your extension’s Class of Service may block you from
doing this. Ask your Communications Manager.
74
Distinctive Ringing
1. While your phone is idle, press . You see:
2. Press . You see:
3. Press to change the ringing for your outside
RING
ASGN
PGM
calls (Extension Override). You see:
4. Select the outside call ringing mode you want to change.
– Press for day mode calls.
– Press for night mode calls.
– Press for delay ring calls.
DAY
NGT
DLY
You see (example shown if you select day ringing):
If you press , you see:
MORE
– Select a ring type option ( , or ), or
– Select
LINE to have ringing follow the system default.
5. Press to hang up.
“C”“B”“A”
75
Distinctive Ringing
To customize ringing for outside calls from your super
display telephone:
– Your extension’s Class of Service may block you from
doing this. Ask your Communications Manager.
76
1. While your phone is idle, press . You see:
2. Press . You see:
RING
PROGRAM
Distinctive Ringing
3. Press to change the ringing for your outside calls (Extension Override). You see:
4. Select the outside call ringing mode you want to change.
– Press for day mode calls.
– Press for night mode calls.
– Press for delay ring calls.
You see (example shown if you select day ringing):
ASSIGN
DAY RING
NIGHT RING
DELAY RING
– Select a ring type option (Press ,
RING “C”RING “B”
or , or
– Press to have ringing follow the system default.
5. Press to hang up.
CO LINE
RING “A”
77
Distinctive Ringing
Key Ring Override
☎
Set up Unique Ringing for your Line, Call
Coverage, and Group Call Pickup Keys.
To set up Key Ring Override for your 22-button or 34-button display telephone:
– Your extension’s Class of Service may block you from
doing this. Ask your Communications Manager.
78
1. While your phone is idle, press . You see:
2. Press . You see:
3. To set up Key Ring Override, press . You see:
4. Select the type of key you want to program.
RING
– The ring type you select in the next step will be
assigned to the key you press in this step.
– After you make your selection, the keys of the chosen
type will illuminate.
PGM
KEY
Distinctive Ringing
5. Press one key of the type you selected above. You see
(example for Line Key 01 shown below):
– Dial to select Ring Type A.
– Dial to select Ring Type B.
– Dial to select Ring Type C.
– Dial select Standard (i.e., normal ringing for this
type of call).
6. Press another key to program it, or exit.
To set up Key Ring Override for your super display telephone:
– Your extension’s Class of Service may block you from
doing this. Ask your Communications Manager.
1. While your phone is idle, press . You see:
PROGRAM
79
Distinctive Ringing
2. Press . You see:
3. To set up Key Ring Override, press . You see:
4. Select the type of key you want to program.
RING
KEY
– The ring type you select in the next step will be
assigned to the key you press in this step.
– After you make your selection, the keys of the chosen
type will illuminate.
80
Distinctive Ringing
5. Press one key of the type you selected above. You see
(example for Line Key 01 shown below):
– Dial to select Ring Type A.
– Dial to select Ring Type B.
– Dial to select Ring Type C.
– Dial select Standard (i.e., normal ringing for this
type of call).
6. Press another key to program it, or exit.
81
Distinctive Ringing
Administration
☎
Selecting and Storing a Default Ring Tone Set
To select a new default Ring Tone Set for your 22-button
or 34-button display telephone:
1. While your phone is idle, press . You see:
2. Press . You see:
3. Press . You see:
4. Press twice. You see:
5. Press . You see:
6. Select the Ring Tone Set you want to use (1-3).
RING
CNFG
MORE
DFLT
– By default, your extension initially uses Ring Set 1.
PGM
82
Distinctive Ringing
7. When you see:
– Dial
9 (for yes) or confirm your selection, or
– Dial 6 (for no) to exit without making a selection.
8. Press to exit.
To select a new default Ring Tone Set for your super display telephone:
1. While your phone is idle, press . You see:
PROGRAM
83
Distinctive Ringing
2. Press . You see:
3. Press . You see:
3. Press . You see:
RING
CONFIG
DEFAULT
84
4. Select the Ring Tone Set you want to use (1-3).
– By default, your extension initially uses Ring Set 1.
Distinctive Ringing
5. When you see:
– Dial
9 (for yes) or confirm your selection, or
6 (for no) to exit without making a selection.
– Dial
7. Press to exit.
To store your customized ringing as a default Ring Tone
Set from your Super Display telephone:
– This option is only available at Super Display telephones.
1. While your phone is idle, press +
+ + . You see:
DEFAULTCONFIGRING
PROGRAM
85
Distinctive Ringing
2. Press . You see:
3. Enter the System Administrator (
4. Enter the number of the default Ring Set (1-3) to which
ADMIN
0000), System
Administrator 2 (9999), or Installer (372000) password.
You see:
you want to save your phone’s configuration.
86
Distinctive Ringing
5. When you see:
– Dial 9 (for yes) to confirm your selection, or
– Dial 6 (for no) to exit without making a selection.
6. Press to exit.
87
Do Not Disturb
Work by your phone
undisturbed by incoming
calls and announcements.
incoming calls will still flash your line keys — and you can use
your phone in the normal manner for placing and processing calls.
Do Not Disturb provides the following 4 DND options:
1 Incoming Outside Calls Blocked
This includes incoming outside calls, off-hook ringing, Call
Coverage and Group Call Pickup Key ringing, transferred
outside calls, and recalls.
2 Incoming Intercom Calls Blocked
This includes Intercom calls, transferred calls, and Paging
announcements.
3 All Incoming Calls Blocked
This includes all calls blocked by options 1 and 2.
0 Cancel Do Not Disturb
Notes:
● If you have a Direct Inward Line (DIL) on your phone, acti-
vating DND will put your DIL into the Night Mode.
● Call Forwarding has priority over Do Not Disturb. If you
enable both simultaneously, Call Forwarding is in force.
Use Do Not Disturb (DND) to
block incoming calls, Off-Hook
Signaling and Paging announcements. With DND activated,
Do Not Disturb at your 22-Button or 34-Button
Telephone
To enable or disable DND:
1. Do not lift the handset or press .
2. Press . You see:
88
Do Not Disturb
The first line of the display shows the currently
selected DND type.
3. Select the soft key for the DND type you want to select.
OR
Dial a digit (
1 (or ) = Incoming outside calls blocked
2 (or ) = Incoming Intercom calls blocked
3 (or ) = All calls blocked
0 (or ) = Cancels DND.
0-3) for the DND type you want to select.
EXT
ICM
ALL
OFF
If you are on a call (or anytime your phone is not
idle), pressing DND automatically enables DND for
all calls (type 3). If DND is enabled, pressing DND
automatically disables DND.
When DND types 2 or 3 are enabled, Intercom
callers hear DND tone and see “DO NOT DISTURB” in their telephone’s display.
If you don’
- If DND is disabled, the system automatically
enables DND All Calls.
- If DND is enabled, the system automatically cancels DND.
t make an entry for 10 seconds:
Do Not Disturb at your Super Display Telephone
To enable or disable DND:
1. Do not lift the handset or press .
2. Press . You see:
89
Do Not Disturb
The first line of the display shows the currently
selected DND type.
3. Select the soft key for the DND type you want to select.
Dial a digit (
0 (or ) = Cancels DND.
1 (or ) = Incoming outside calls blocked
2 (or ) = Incoming Intercom calls blocked
3 (or ) = All calls blocked
idle), pressing DND automatically enables DND for
all calls (type 3). If DND is enabled, pressing DND
automatically disables DND.
callers hear DND tone and see “DO NOT DISTURB” in their telephone’s display.
- If DND is disabled, the system automatically
enables DND All Calls.
- If DND is enabled, the system automatically cancels DND.
0-3) for the DND type you want to select.
OFF
EXTERNAL
INTERCOM
ALL
If you are on a call (or anytime your phone is not
When DND types 2 or 3 are enabled, Intercom
If you don’
OR
t make an entry for 10 seconds:
90
Do Not Disturb
To check your extension’s DND type:
1. Look at the second line of your display. When you
enable Do Not Disturb, the display will show one of the
following:
DND ALL
DND EXTERNAL
DND INTERCOM
91
Do Not Disturb Override
Get through right away to
a co-worker in Do Not
Disturb.
Not Disturb. To use this option, you must have DND Override
enabled in your Class of Service or be a Hotline partner for your
co-worker. Check with your Communications Manager.
To use Do Not Disturb Override:
1. Dial your co-worker.
2. When you hear DND tone and see DO NOT DISTURB
in your telephone’s display:
– Press ( at Super Display).
– Dial .
3. The system automatically places a ringing Intercom call
to your co-worker.
If you hear busy or ring/busy tone after step 2,
your co-worker is busy on a call.
Do Not Disturb Override allows
you to override another extension’s Do Not Disturb. You can
get through to a co-worker right
away while their phone is in Do
DND OVERRIDEOVRD
OR
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