Nec DS 01 DS 01 feature and - terminal pgm manual

Digital

System

Feature and Terminal Programming Manual

● In Edit ➮ Preferences ➮ General, set the following:

– Default Magnification = Fit Width – Display Splash Screen at Startup = Disabled (box not checked) – Display Open Dialog Box at Startup = Disabled (box not checked)

● For easiest reading on-screen, select View ➮ Fit Width (or Ctrl K). This option

is automatically enabled if you set the

Default Magnification

in General

Preferences as described above.

● To return to the opening screen at any time, press Home.

To scroll up or down on a page, press PageDown or PageUp. To navigate between pages, press –>or <–.

● To increase the speed with which your Acrobat files load, try one of the following:

– In Windows 3.1, add

ACROREAD.EXE

to your Startup Group (with the Run

Minimized box checked).

– In Windows 95, add

ACROREAD.EXE

to the Windows\Start

Menu\Programs\StartUp folder (with Run Minimized selected).

You’ll have to maximize the first Acrobat file you run.

● Provides on-line viewing and printing.

● Extensive search and navigation capabilities.

● Ensures more timely turnaround of documents.

● When we provide an Acrobat manual with a product (e.g., Nitsuko TAPI Driver),

you are assured of having the most up-to-date manual available.

● With the installation of a PC fax/modem, it makes faxing of any brochure, user

guide, proposal or manual quick and easy.

● Acrobat Reader programs for Macintosh, DOS and UNIX platforms also can be

provided, if required.

● For Technical Support for the Acrobat Reader, contact:

Adobe Systems, Inc.

1585 Charleston Road

P.O. Box 7900

Mountain View, CA 94039-7900

Telephone Number: 415-961-4400

Adobe FaxY1 (technical/product information by fax): 206-628-5737

Adobe Electronic Bulletin Board (on-line information): 206-623-6984

URL: http://www.adobe.com

● To return to the opening screen, press the HOME key.

Contents

●

Features

●

Programming

●

Automatic Route Selection

●

Charts

●

Index

Automatic Route Selection

●

Description

●

Software Configuration

●

Program Entry

●

Operation

●

Command Structure

This manual describes your system’s features and programming. It is intended for

system administrators (system programmers) and service technicians using a programming terminal. If you are programming a Businesscom DS01 from the telephone, refer to your Administrator’s Guide.

4 FOREST PARKWAY, SHELTON, CONNECTICUT 06484

Digital

Feature and T erminal Programming Manual

Includes Three-Cabinet (24 x 72) System

P/N N1870SWG04 Issue 1-0, June 1997 Printed in U.S.A.

stem

203-926-5400

TEL:

FAX:

203-929-0535

This manual has been developed by Nitsuko America. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to:

Nitsuko America, T elecom Di vision

4 Forest Parkway

Shelton, CT 06484

Attention: Manager, Technical Publications

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and Nitsuko America has no obligation to provide any updates or corrections to this manual. Further, Nitsuko America also reser v e s the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and Nitsuko America shall not be liable for any errors or omissions. In no event shall Nitsuko America be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of Nitsuko America.

Printed in U.S.A.

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Account Code Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Alphanumeric Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Alternate Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Analog Station Interface (ASI). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Attendant Positions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Automatic Fault Reporting/Remote Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Automatic Ringdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Automatic Route Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Battery Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

TABLE OF CONTENTS

Section 1

Features

Table of Contents

Call Coverage Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Call Forwarding Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Call Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Call Waiting (Camp-On). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Central Office Calls, Answering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Central Office Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Centrex Compatible Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

DP and DTMF Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Dialing Number Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Digital Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Direct Inward Line (DIL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Direct Station Selection, DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Direct Station Selection, Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Directed Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Distinctive Ringing, Tones and Flash Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Equal Access Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Extended Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Extension Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

External Alerti ng Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Flexible Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Issue 1-0 FEATURES ■■ i

TABLE OF CONTENTS

Forced Trunk Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Group Ring (Ring Groups). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Handsfree (Speakerphone) and Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Headset Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Intercept of Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Intrusion (Barge-In) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Line (Trunk) Queuing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Line (Trunk) Rotaries (Hybrid Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Loop Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Meet-Me Co nference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Message Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Message Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Micropho ne Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Music On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Table of Contents (cont’d)

NANP Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Night Answer (Off-Hours Ringing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Non-Blocking Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Off-Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Off-Premise Extension (OPX) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Operator Assistance (OPA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

PBX/Centrex Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Peripheral Control Unit (PCU) Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Personal Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Prime Line Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Privacy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Private Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 3

Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 6

Release Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Removing Trunks and Extensions From Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Ringing Line Preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Save. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Selectabl e Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Silent Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Special Services and OCC Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Split. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Station Message Detail Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

System Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

ii ■■ FEATURES Issue 1-0

TABLE OF CONTENTS

Table of Contents (cont’d)

System Programming Password Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

System Reports, Diagnostics and Maintenance Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

System Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Tandem Calls (Tandem Trunking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Telemarketing Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Tenant Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Time and Date Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Traffic Management Reporting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Voice Mail Compatibility (Integrated Voice Messaging). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Voice Module Unit (VMU). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

Voice Prompting Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Volume Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Walking Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

List of Illustrations

Figure 1, Keyset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Figure 2, DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Figure 3, Electronic Single Line (ESL) Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Figure 4, Analog Station Interface (ASI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Figure 5, Connecting the Programming Terminal (See Section 2) . . . . . . . . . . . . . . . . . . . . . . . 284

List of Tables

Table 1, System Flash Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Table 2, System Ring Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Table 3, System T ones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Table 4, System Number Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Table 5, Attendant Displ ays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Table 6, ACD Supervisor Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Table 7, Telephone Displays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Issue 1-0 FEATURES ■■ iii

TABLE OF CONTENTS

- For Your Notes -

FEATURES Issue 1-0

■■

Features: Introduction - Direct Trunk Access

INTRODUCTION

Features: Introduction - Direct Trunk Access

Before Reading This Section

This section prov i des detailed inf or mation on the system’s features. If you don’t know what the vari o us features are, review the feature summ ar y p ro vided as part of this section’s Table of Contents. After reviewing the feature summary, turn back to this section for the specifics.

Using This Section

The features in this section are in alphabetical order, like a dictionary. This section subdivides each feature definition into headings as follows:

Description tells what the feature is and describes its benefits. Along with the Description are the Conditions and Default Configuration. Conditions provides the feature’ s operational limits (if any). Default Configuration outlines how the feature works with the default programming. When initially installed, the system uses the default configuration.

Programming explains the system programming that lets you customize the feature. Some features require programming; others don’t. Y ou must customize the Required Programming to make the feature work. Other Programming lists additional programs you should consider when setting up the feature. If you decide to customize a feature, use Section 2 to:

Enter the change in the system

•

Record the change on the Program Record Form (PRF)

•

Refer to the System Programmable Options chart at the end of this manual for a handy Feature-to-Program troubleshooting reference.

INTRODUCTION

Related Features presents the feature interaction. Feature Operation consists of instructions on how to use each feature and what the user should hear while per-

forming the steps. This tells the user what to expect before and after each instruction step.

Example: Listen for: Dial tone

The tables that follow show the various flash and ring rates and system tones for each feature (Tables 1 through

3).

User-Programmable Features

With the correct access level, a user can customize selected features from the telephone. The user-programmable feature s are abbrevi ated in this m anual:

PGM# + + Line key + (es) or (o) + SAVEDRA Y N

Do not lift handset

and press PGM#

User-programmable features include (refer to the system Administrator’s Guide for the specifics):

Call Coverage Keys Off-Hook Signaling Central Office Calls, Answering Paging Intercom Prime Line Selection Group Call Pickup Ringing Line Preference Headset Compatibility Speed Dial Hotline Time and Date Setting Night Answer

Dial DRA (3 7 2)

Dial Y(9) or N(6)

Press line key

Press SAVE

N1870SWG04 Issue 1-0 FEATURES 1

Features: Introduction - Direct Trunk Access

INTRODUCTION

How to Use This Section With Section 2

Section 1, Features, works closely with Section 2, Programming (see the Illustration below).

If a feature has a required program, go to Section 2 for the details on the program.

•

The Feature Refere nce heading in Section 2 lists all the features for which that program is required.

•

Section 1: Features

AUTOMATIC CALL DISTRIBUTION

Description

Programming

Related Features

Feature Operation

Required Programming

CP- Program COS, ACD Supervisor Keyset (BY2:6) E3- Class of Service E5- Hunt Type EA- UCD Group Master Extension Number FC1- Reset Queues

Other Programming

Section 2: Programming

E-EXTENSIONS E5-HUNT TYPE

Description

Feature Reference

Automatic Call Distribution

Instructions

1850B9

FEATURES

If the feature requires the program here...

programming references the feature here.

The Abbreviated Number Plan Foldout

The Abbreviated Number Plan ch ar t shows the n um be rs f or:

Extensions

•

Trunks

•

Ports

•

Ring Groups

•

Selectable Display Messages

•

Speed Dial Blocks

•

Unfold this chart (see the illustration below) when reading Sections 1 and 2.

•

01850L23

SOFTWARE CONFIGURATION

ABBREVIATED NUMBER PLAN

2 FEATURES N1870SWG04 Issue 1-0

Features: Introduction - Direct Trunk Access

INTRODUCTION

Figure 1 KEYSET TELEPHONES

01870L2

Display

Programmable Feature Keys

Hold, Background Music

FRI 08/18 03:34P

ABC DEF

JKL MNO

GHI

WXY

TUV

PRS

PGM

11 12 13 14

HOLD MIC/DND

CONF

ICM

DIAL

LAST

VOL UP

SAVE

VOL DN

FTR

15 16

MSG

Programmable Feature Keys

Last Number Redial

Volume Up Volume Down Programming

Mode Feature, Flash

Handsfree

Conference

Intercom

Message Waiting

Do Not Disturb, Microphone Mute

FRI 08/18 03:34P

Note: Programmable keys

and feature keys have patents pending.

N1870SWG04 Issue 1-0 FEATURES 3

Features: Introduction - Direct Trunk Access

INTRODUCTION

FIGURE 2 DSS CONSOLE

301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320

321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340

341 342 343 344 345 346 347

PAGE PAG 1 PAG 2 PAG 3 60 61 62 RLS

01871L4 (D)

4 FEATURES N1870SWG04 Issue 1-0

Message Waiting LED

Features: Introduction - Direct Trunk Access

Figure 3 ELECTRONIC SINGLE LINE (ESL) TELEPHONE

01870L13

Transfer

ABC DEF

123

GHI JKL MNO

456

PRS TUV WXY

TRF

VOL

Volume Up Volume Down

Hold

INTRODUCTION

PGM

HLD

Programming Mode

N1870SWG04 Issue 1-0 FEATURES 5

Features: Introduction - Direct Trunk Access

INTRODUCTION

Figure 4 ANALOG STATION INTERFACE

Flashes when telephone rings

RING

OFF-HOOK

PHONE

On when telephone off-hook

LINE

To Extension Modular Jack

2500 Set

01850L65

FAX Machine

6 FEATURES N1870SWG04 Issue 1-0

Features: Introduction - Direct Trunk Access

INTRODUCTION

Table 1 SYSTEM FLASH RATES

Graphite Phone with Dual Color LEDs

Your phone is idle (not on a call) Outside Calls

An outside line is busy The line key is On Red An outside call is ringing your phone The line key flashes Slowly Red if it’s shared, Off then

And then you answer it The line key is On Green Or answer it with Privacy released The l i n e ke y f l a sh e s Quickly Gr een You place the outside call on Hold The line key is On then Slowly Flashing Green Or a co-worker places it on Hold Th e line ke y f l a s h e s Moderately Red Or you place the outside call on Exclusive Hold The line key is On then Quickly Flashing Green If a call on Hold recalls to you The line key is Off then Quickly Flashing Green Intercom Calls

An Intercom cal l ri ng s your phone ICM fla shes Slowly Green You answer the Intercom call ICM flashes Quickly Red You place the Intercom call on Hold HOLD flashes Quickly Green then On And then it recalls to you ICM flashe s Slowly Green Miscellaneou s F eatures

You activate Microphone Mute MIC/DND is On Red You activate Do Not Disturb MIC/DND flashes Quick ly Red You have a Message Waiting MSG flashes Quickly Red You activate Call Forwarding, Personal Greeting or

Selectable Display Messaging

All LEDs out (dark)

Quickly Flashing Green if it’s just for you

MSG flashes Slowly Green

N1870SWG04 Issue 1-0 FEATURES 7

Features: Introduction - Direct Trunk Access

INTRODUCTION

Table 1 SYSTEM FLASH RATES

Phone with Single Color (Red) LEDs

Your phone is idle (not on a call) Outside Calls

An outside line is busy The line key is On An outside call is ringing your phone The line key flashes Slowly if it’s shared, Off then

And then you answer it The line key is On Or answer it with Privacy released The line key flashes Quickly You place the outside call on Hold The line key is On then flashing Moderate l y Or a co-worker places the call on Hold The line key flashes Moderately Or you place the outside call on Exclusive Hold The line key is On then flashing Quickly If a call on Hold recalls to you The line key is Off then flashing Quickly Intercom Calls

An Intercom cal l ri ng s your phone ICM fla shes Slowly You answer the Intercom call ICM flashes Quickly You place the Intercom call on Hold HOLD is ON then flashes Quickly And then it recalls to you ICM flashe s Slowly Miscellaneou s F eatures

You activate Microphone Mute MIC/DND is On You activate Do Not Disturb MIC/DND flashes Quickly You have a Message Waiting MSG flashes Quickly You activate Call Forwarding, Personal Greeting or

Selectable Display Messaging

All LEDs out (dark)

flashing Quickly if it’s just for you

MSG flashes Slowly

8 FEATURES N1870SWG04 Issue 1-0

Features: Introduction - Direct Trunk Access

INTRODUCTION

Table 1 SYSTEM FLASH RATES

DSS Console

All programmed extensions idle (not on a call)

Outside Calls An outside line is busy The line key on ON Red

Intercom Calls You place an Intercom call DSS key being called flashes Quickly Red

You place the Intercom call on Hold HOLD flashes Moderately Red Miscellaneou s F e atures

An extension activates Do Not Disturb DSS key for that extension flashes Quickly

All LEDs out (dark)

Red

N1870SWG04 Issue 1-0 FEATURES 9

Features: Introduction - Direct Trunk Access

INTRODUCTION

Table 2 SYSTEM RING RATES

(Seconds)

01 34

TRUNK

ICM

CALLBACK

Note: Each group of four extensions rings with different tones. This is called

Distinctive Ringing. For example, extension 300 rings differently than extension 301. Extension 301 rings differently than extension 302.

01850B6

TWO BEEPS

BUSY TONE

FAST BUSY

RING BUSY

DIAL TONE

Every fourth extension, the Distinctive ringing pattern repeats. For example, extension 300 rings the same as extension 304. Extension 301 rings the same as extension 305, and so on.

Table 3 SYSTEM TONES

(Seconds)

0123

RINGING

01850B10

10 FEATURES N1870SWG04 Issue 1-0

Features: Introduction - Direct Trunk Access

Table 4 SYSTEM NUMBER PLAN

Note: All the functions below are from Intercom dial tone (except where noted).

Code

Account Codes

#+10 dig. Account Code Number

Automatic Call Distribution

4# ACD agent puts self back in service 6# ACD agent removes self from service

#+6+8+6+9 or 6 Erase OPA/ACD messages (dial 9) or abort procedure (dia l 6)

#+DSS Con.+4 ACD supervisor puts agent back in service #+DSS Con.+7 ACD supervisor removes agent from service

Call Forwarding

# Cancel Call Forwarding

#+0 Forward calls to main attendant #+ext+1 Call Forwarding option 1 (ring no answer) #+ext+2 Call Forwarding option 2 (ring no answer and busy) #+ext+3 Call Forwarding option 3 (all calls) #+ext+4

Call Parking

60-69 Park Orbits

*560-*569 At ASI/OPX, transfer call to Park Orbits 60-69

Call Timer

#8 Call Time r On/Of f

Call Waiting

*2 Call Waiting (answering a waiting call from an ESL set)

Callback

2 When hearing bus y/r i ng busy, dial 2 and hang up to leave Call b ac k

*FTR Cancel Callback left at own extension

#* Cancel all Callbacks at own extension

Central Office Calls (Trunk Numbers and Access Codes)

348-363 Tru nk nu mber s (without AUX) 372-395 Tru nk nu mber s (with AUX) 801-808 DS01 trunk access codes (without AUX) 801-824 DS01 trunk access codes (with AUX)

9 Single digit access to group 1 (90)

90-98 Trunk group access (groups 1-9)

Conference

11,12 Meet-Me Conference

*# Retrieve or establish Conference from Hold at ASI/OPX/ESL

Dialing Number Preview

* or FTR While idle, dial * or FTR to activate Dialing Number Preview

Function

INTRODUCTION

N1870SWG04 Issue 1-0 FEATURES 11

Features: Introduction - Direct Trunk Access

INTRODUCTION

Table 4 SYSTEM NUMBER PLAN

Note: All the functions below are from Intercom dial tone (except where noted).

Code

Digital Door Box

310,311,322, 323 Digital Door Box extension numbers

FTR At keyset, press and hold FTR to activate the associated Relay Box relay

* At ASI/OPX/ESL, press (do not hold) * to activate the associated Relay Box relay

Directed Call Pickup

*300-*347 Directed Call Pickup codes for one and two cabinet systems *300-*371 Directed Call Pickup codes for three cabinet systems

Directory Di ali ng

3 While idle, dial 3 to activate Directory Dialing 32 While idle, dial 32 to access the Company-Wide Directory 34 While idle, dial 34 to access the Directory 37 While idle, dial 37 to access the Personal Speed Dial directory

Forced Line Disconnect

# While hearing busy, dial # to disconnect trunk

Flash

FTR Flash the trunk

Group Call Pickup

*1 Group Call Pickup

#+key+3 From idle, ass ign delayed rin gin g t o pi c kup key #+key+5 From idle, ass ign lamp-only (no ri ng i ng ) t o pi c kup key #+key+7 From idle, assign im me di ate ringing to pic ku p ke y

Group Ring

364-371 Ring Groups (without AUX) 396-403 Ring Groups (with AUX)

Hold

*7 Retrieve a call from Hold from an ESL or ASI

*801-*808 Retriev e tr un k call from Hold (withou t AUX)

* 801-*824 Retrieve trunk call fr om Ho ld (with AUX)

Intercom

l + ext Intercom call, forced ringing 300-323 Extension numbers (w ithout AUX) 300-371 Extension numbers (w ith AUX)

0 Your attendant

01-04 Attendants 1- 4

#0 While idle, incoming Voice Announce off #1 While idle, incoming Voice Announce on

Intrusion

4 When hearing busy/ring busy, dial 4 to intrude

Function

12 FEATURES N1870SWG04 Issue 1-0

Features: Introduction - Direct Trunk Access

Table 4 SYSTEM NUMBER PLAN

Note: All the functions below are from Intercom dial tone (except where noted).

Code

Last Number Redial

** Last Number Redial

DIAL+LAST From idle, redial last number dialed

Message Waiting

6 While hearing busy tone at ASI/OPX/ESL set, dial 6 to send message *6 Retrieve Message Waiting #* Cancel all Messages Waiting left at own extension

Night Answer

*0 Pick up night mode call ringing External Paging

Operator Assistance

#6+8+02-07 Record OPA message 02-07 #6+8+5+02-07 Listen to previously recorded message 02-07 #6+8+#+9 or 6 Erase OPA/ACD messages (dial 9) or abort procedure (dial 6)

Paging

1* All Call Paging 2* Page Zone 1 3* Page Zone 2 4* Page Zone 3 5* Page Zone 4 6* Page Zone 5 7* Page Zone 6 8* Page Zone 7

Removing Lines and Extensions from Service

#+ext+0 Remove extension from service

Save

DIAL SAVE Steps for saving the last number di aled or dialing a saved number

Selectable Display Messages

#600-#615 Se l ec t mes sa ges 600-615

Silent Monitor

#+ext+6 Activate Silent Monitor for extension dialed

6 When busy/ring busy, dial 6 to activate Silent Monitor

Speed Dial

20-29 Personal Speed Dial bins (s econd 10 bins)

50-59 Personal Speed Dial bins (first 10 bins) 70-7999 Sys tem Speed Dial bins #20-#29 Program Personal Speed Dial (second 10 bins) #50-#59 Program Personal Speed Dial (first 10 bins)

#70-7999 Program System Speed dial bins

#+key From idle, program One-Touch Speed Dial key

Function

INTRODUCTION

N1870SWG04 Issue 1-0 FEATURES 13

Features: Introduction - Direct Trunk Access

INTRODUCTION

Table 4 SYSTEM NUMBER PLAN

Note: All the functions below are from Intercom dial tone (except where noted).

Code

DIAL+key From idle, dial Speed Dial number stored under key

Split

*7 Retrieve second call

Time and Date

#8 Set Time #9 Set Date

6 While idle, dial 6 to hear the extension number 8 While idle, dial 8 to hear the time

Walking Class of Service

## Digits dialed before Walking Class of Service code

Miscellaneous

#+0 From attendant, set baud rate of serial port (see page 283)

0-5 After attendant dials #+0+1 , 0- 5 sets baud rate (see page 283)

Function

14 FEATURES N1870SWG04 Issue 1-0

ACCOUNT CODE CAPABILITY

Description

Account Codes are user-dialed codes associated with trunk calls. An extension user may enter an Account Code while placing a call or any time while on a call. The system administrator uses Account Codes to restrict and classify trunk calls. The Account Codes print along with the other call data on the SMDR record after the call completes. Account Codes can be up to 10 digits long, using the digits 0-9.

There are two modes of Account Code Operation:

Mandatory

•

Verifiable

•

With Mandatory Account Codes, a user must enter an Account Code when placing a trunk call. I f the user fails to enter the code, the system cuts off the call.

With Verifiable Account Codes, a user must enter an Account Code from the Verifiable Account Code list when placing a trunk call. If the user fails to enter the code (or enters a code not on the list), the system cuts off the call. The system administrator can enter up to 400 Verifiable Account Codes into system memory. A Ve rif iable Account Code must be at least two digits lon g. You must ha ve an AUX Module to have Verifiable Account Codes.

10-Digit Inter-Lata Calls

Features: Introduction - Direct Trunk Access

ACCOUNT CODE CAPABILITY

The system accommodates Forced Account Codes for 10-digit inter-lata local calls. This is important for users on the fringe of an area code that can place two types of local calls:

In the above referenc ed softwar e r ele ases, th e system re qu ires Forced Account Codes only if the user dials a leading 1 before their 7- or 10-digit call. In previous software versions, the system would require Forced Account Codes for all 10-digit calls.

Conditions

(A.) Users can enter Account Codes for incoming calls. However, the system cannot make these codes Man(B.) The system never requires a user to enter an Acc ou nt Code f or a 9 11 call.

Default Configuration

Mandatory and Verifi ab l e Account Codes disabled. Users can option al l y enter unverif i ed Account Codes.

Programming

Required Programming

➣

➣ ➣

Available in Software Levels:

Base

N/A

10-digit local calls into the adjacent area code

•

7-digit local calls within their own area code

•

datory or Verifiable.

"QI- Verifiable Account Code List"

Enter up to 601 codes into the Verifiable Account Code List. The codes must be at least two digits long. [A=Add, D=Delete, Z=Delete All, L=List]

"QL- ARS/Account Codes, Mandatory Account Codes"

Enable/disable Mandatory Account Codes. [Y=enable, N=disable]

"QL- ARS/Account Codes, V e rifiable Account Codes"

Enable/disable Verifiable Account Codes. [0=Not Inst’d, 2=ARS Inst’d]

AUX

> 02.10

N1870SWG04 Issue 1-0 FEATURES 15

Features: Introduction - Direct Trunk Access

ACCOUNT CODE CAPABILITY

➣

"QL- ARS/Account Codes, Acct Codes for Toll Calls Only"

Enable/disable Mandatory Account Codes for all outside calls or just for toll (1+) calls. [Y=enable, N=disable]

➣

"QL- ARS/Account Codes, Min. COS for Account Codes"

Set the minimum COS number that requires Mandatory Account Codes. For example, if you enter 00, COSs 00-27 must enter Account Codes. [00-27, 30 for operators]

Other Programming

➣

E- Extensions, "E3- Extension Class of Service"

Assign a Class of Service to each extension. See QL- ARS/Account Codes, Minimum COS for Mandatory Account Codes. [00-27, 30 for operators]

Related Features

"Automatic Route Selection"

The system can require Account Codes and ARS Authorization Codes for the same call. I f you want to use Account Codes with ARS, make sure you enable Mandatory Account Codes in the QL option.

"Central Office Calls, Placing"

Users can dial Account Codes while placing calls. The system may require Account Code Entry.

"Speed Dial"

A extension user can have One-Touch Speed Dial keys for simplified Account Code entry. However, the user cannot then implement Last Number Redial or Save to redial the call.

"Station Message Detail Recording"

After a user enters an Account Code, dialing #, additional digits and another # may change the SMDR Account Co de entry.

Feature Operation

To enter an Account Code when placing an outside call:

1. Place call.

2. Press PGM# immediately after dialing the number.

3. Enter Account Code.

4. Pres s PGM# again.

To enter an Account Code for the call you are on:

1. Do not hang up.

2. Press ICM.

3. Press PGM#.

4. Enter Account Code.

5. Pres s PGM# again.

6. Press HOLD (HLD).

If you use a One-Touch Speed Dial key instead of the procedure below, the system will reverify your account code (if verification is applicable).

If you have the Account Code in a One-Touch Speed Dial ke y, you can press th e ke y i n st e ad of u sing steps 2-4.

Entering # again, additional digits and another # may change your Account Code.

If you use a One-Touch Speed Dial key instead of the procedure below, the system will reverify your account code (if verification is applicable).

If you have ESL Set, press HLD instead. Listen for: Dial tone

Listen for: Dial tone stops

Listen for: You return to the call

16 FEATURES N1870SWG04 Issue 1-0

ALPHANUMERIC DISPLAY

Description

Each Display Telephone has a 16-character alphanume ric display that pro vides various feature status messages. These messages (Tables 5 through 7) help the display telephone user process calls, identify callers and customize features. Note that Time and Date always display when the extension is idle.

There are four categories of Alphanumeric Displays:

Attendant Displays (Table 5), which can occur only at attendant extensions

•

ACD Supervisor Displays (Table 6), which can occur only at the ACD supervisor extensions

•

Other Telephone Displays (Table 7), which can occur at any display telephone

•

Telephone programming displays. Refer to the Administrator’s Guide for the specifics.

•

A display keyset user can adjust the brightness of their telephone’s disp lay (see Feature Operation).

Conditions

None

Default Configuration

None

Features: Introduction - Direct Trunk Access

ALPHANUMERIC DISPLAY

N1870SWG04 Issue 1-0 FEATURES 17

Features: Introduction - Direct Trunk Access

ALPHANUMERIC DISPLAY

Table 5 ATTENDANT DISPLAYS

This display... Appears when using... And shows...

0-5=300-19200 Terminal Programming Attendant has dialed ICM, #, 0,selected port to

program (1 or 2), and system is asking fo r port speed entry

300 Terminal Programming Port speed of 300 baud selected 1200 Terminal Programming Port speed of 1200 baud selected 2400 Terminal Programming Port speed of 2400 baud selected 4800 Terminal Programming Port speed of 4800 baud selected 9600 Terminal Programming Port speed of 9600 baud selected

19200 Terminal Programming Port speed of 19,200 baud selected

ABORTED Selectable Display Messages Attendant has dialed N to abort the procedure which

cancels all Selectable Display Message selections

ALT OPR ASSIGNED Alternate Operator Attendant just enabled Alterna te Oper ator

CANCEL ALT OPR Alternate Operator Attendant pressed MIC/DND to cancel Alternate

Operator

COMPLETED Selectable Display Messages Attendant has dialed Y to c an ce l all Se lectable

Display Message selections

DELETE ALL MSG ? ACD/Personal Greeting/OPA Attendant/supervisor dialed ICM #68# to cancel all

messages

EXPD KSU FAILED Automatic Fault Reporting Shows attendant that expansion KSU has failed

LINE nnn FAILED Automatic Fault Reporting Trunk circuit nnn failed

MAJOR ALARM Automatic Fault Reporting Major alarm(s) has occurred in system

MAJOR/MINOR ALRM Automatic Fault Reporting Both major and minor alarms have occurred in system

MINOR ALARM Automatic Fault Reporting Minor alarm(s) has occurred in system

NIGHT MODE OFF Night Answer Attendant pressed MIC/DND to disable Night

Mode operation

NIGHT MODE ON Night Answer Attendant pressed MIC/DND to enable Night Mode

operation

PARKED IN nn Park Attendant parked call in orbit nn

STA nnn FAILED Automatic Fault Reporting Extension nnn failed

18 FEATURES N1870SWG04 Issue 1-0

Features: Introduction - Direct Trunk Access

ALPHANUMERIC DISPLAY

Table 6 ACD SUPERVISOR DISPLAYS

This display... Appears when using... And shows...

02 X-304 1:23 Automatic Call Distribution Two calls are waiting and extension 304 has the

longest waiting call (1 minute, 23 seconds)

01 L-01 3:21 Automatic Call Distribution Line 01 has one call waiting for 3:21

4=INST,7=REMOVE Automatic Call Distribution ACD Supervisor dialed ICM # and pressed DSS

Console key for memb er extension

ABORTED Selectable Display Messages ACD supervisor has dialed N to abort the procedure

which cancels all Selectable Display Message selections

COMPLETED Selectable Display Messages ACD supervisor has dialed Y to cancel all

Selectable Display Message selections

DELETE ALL MSG ? Selectable Display Messages ACD supervisor dials ICM #68# to cancel all

Selectable Display Message selected by extension users

N1870SWG04 Issue 1-0 FEATURES 19

Features: Introduction - Direct Trunk Access

ALPHANUMERIC DISPLAY

Table 7 TELEPHONE DISPLAYS

This display.. Appears when using... And shows...

0,1,PK,SPD KEY Intercom, Speed Dial Options when programming Intercom Voice

Announce, Group Call Pickup ringing and OneTouch Speed Dial keys

A-Y,0=SPACE,Q,Z Speed Dial In the Speed Dial prog ra mm ing mode, use r ha s

dialed Y t o pr og ram Speed Dial na mes

A-Y,0=QZ,#=ALL Directory Dialing After dialing I, P or C for Directory Dialing, user

dials * for options

ACCESS DENIED Directory Dialing User tries to use company-wide directory

(System Speed Dial) from a restricted phone

AUTHORIZATION NO ARS User places an outside call and ARS r eque sts an

Authorization Code

AUTO TIMER ON Call Timer User activates Call T im er

AUTO TIMER OFF Call Timer User deactivates Call Tim er

B Assigned name Transfer User answered Trunk recalling from busy

extension (with indicated name) after an incomplete Transfer

BUSY RECALL nnn Transfer User answered Trunk recalling from busy

extension nnn after an incomplete Transfer

CALL FROM nnn Call Waiting, Intercom ,Hotline,

Station Call Coverage

CALL FROM Lnn Central Offic e Calls, Answ. User presses a line key to answer a trunk without

CALL FROM ORBIT Park Call retrieved from Orbit

CALL WAITING Call Waiting Caller (with programmed name) waiting

Callers name Call Waiting, Inter com, Hotline,

Station Call Coverage,

Central Office Calls

CFWD FROM nnn Call Forwarding Call forwarded from extension nnn

COMPANY WIDE DIR Directory Dialing User dialed C for company-wide directory

CONFERENCE CALL Conference, Privacy User establ ished Conference or joi n ed a call

Date and Time Time and Date Setting The c u r r e n t d a t e a n d t i m e ( w h i l e t he e x t e n s i o n i s i d l e )

DELAYR,RING,LAMP Station Call Coverage User is programming ringing options for a Call

DIAL PREVIEW Dialing Number Preview User dialed * to activate Dialing

Digits Central Offic e Calls, Last Number

Redial, Save, Speed Dial

DIRECTOR Y I,P,C Directory Dialing User dials D when extension is on hook to view

DND OFF Do Not Disturb User disabled DND

DND ON Do Not Disturb User ena ble d DND

Intercom call from extension nnn

an assigned name

Call from extension or trunk with indicated name

using Privacy Release

Coverage key

Number Preview Digits as trunk call dials out

Directory Dialin g options

20 FEATURES N1870SWG04 Issue 1-0

Features: Introduction - Direct Trunk Access

ALPHANUMERIC DISPLAY

Table 7 TELEPHONE DISPLAYS

This display.. Appears when using... And shows...

DO NOT DISTURB Intercom, Station Call

Coverage

DSS LAMP FIELD Intercom, Direct Station

Selection

DSS,EXT,6,9,8 ? Call Forwarding, DSS,

Selectable Display Messages

ENTER A/C CODE ARS User places an outside call and system requests

ENTER BIN # Speed Dial Us er is programming Speed Dial bins

ENTER FEAT . CODE Speed Dial User is programming Interco m Fea ture in a

EXT Call Forwarding

Selectable Display Messages

F Assigned name

FWD TO nnn

GROUP-R PICK-UP Group Ring User answered an outside call ringing a

HF CIRCUIT BUSY Intercom User tries to use Handsfree and no system

HOLD RECALL nn n Hold User picks up a call abandoned on Hold by

HOLD/WAIT xx/yy Transfer User is Transferring a call to a busy extension

ICM ANNOUNCE ON Intercom User dialed #1 to allow incoming Intercom voice

ICM ANNOUNCE OFF Intercom User dialed #0 to block incomin g Inte rcom Voice

ICM DIRECTORY Directory Dialing User dialed I for Intercom directory

LINE [01-31,9X] Speed Dial User is programming a Speed Dial bin or One-

LINE nn Central Office Calls User placing an outside call has seized trunk nn

MIKE MUTED Microphone Mute User pressed MIC/DND to mute the phone’s mic

MSG. FRM. nnn Message W a iting User is viewing messages, and has Message

Name Central Office Calls,

NO RAM INSTALLED Directory Dialing User trying to use Directory Dialing in a system

Call Forwarding, Intercom User placed Intercom call to extension

Intercom, Hotline,

Message Waiting,

Station Call Coverage

User called extension in DND

User pressed ICM and enabled DSS keys

User dialed ICM # and system shows selection options

and Account Code

Speed Dial bin (or un der a One-Touch Speed Dial key)

User (with DSS suppressed) dials ICM # and system shows selection options

forwarded to ex t en si o n nn n

Ring Group (of whic h t he use r’s extension is not a member)

Speakerpho ne circuits are available

extension nnn

that has xx calls on Hold and yy calls camped-on (waiting)

announcements

Touch Speed dial key, and system is asking for a trunk number

Waiting from extension nnn User is placing a call, answering a call,or

viewing a message for an extension with a programmed name

without an AUX Module

N1870SWG04 Issue 1-0 FEATURES 21

Features: Introduction - Direct Trunk Access

ALPHANUMERIC DISPLAY

Table 7 TELEPHONE DISPLAYS

This display.. Appears when using... And shows...

NO SPEED DIAL Speed Dial User is trying to enter the users Personal

Directory with no Speed Dial blocks assigne d in programming

NO. OF MSG=nn Voice Mail Compatibility User pressed MSG to check the number of Voice

Mail messages waiting

ORBIT RECALL nnn Park Call user parked is recalling user extension (nnn)

P Assigned name Directed Call Pickup,

Group Pickup

PARK ED IN nn Park User Parks call in orbit

PERSONAL DIR. Directory Dialing User dialed P for personal directory

PICKUP FROM nnn Group Call Pickup User picked up a call ringing extension nnn

PRIVACY Privacy Release Groups User presses line key to have privacy

PRIVATE CALL Privacy Release Groups User pressed line key for trunk that has Privacy

PROGM NAME Y/N Speed Dial User is programming Speed Dial and system is

PROG MESSAGE Personal Greeting User is programming a Personal Greeting

R Assigned name Hold, Park, Transfer User answered recalling trunk call from

RELEASE PRIVACY Privacy User pressed a line key to relea se priv acy on a

RING NO ANS nnn Hold, Park, Transfer User answered trunk call recalling from

SELECTED IDLE LINE Dialing Number Preview After entering number, user pressed DIAL to

SET DATE MMDDYY Time and Date Setting User is setting system date

SET TIME HHMMSS Time and Date Setting User is setting system time

SPEED DIAL BINS Speed dia l User presses DIAL to program or use Speed dial

Speed Dial name Speed Dial User dialing out a Speed Dial with a stored name TEL NUMBER? Speed Dial User is programming Speed Dial and the system

UNLISTED NAME Directory Dialing User tries to access Directory Dialing, and the

VACANT NUMBER Direct Station Selection User has pressed an undefined DSS Console key

WELCOME Initial message after system start-up or reset

User has picked up a call from extension with assigned na me

enabled by Hotline partner. T runk normally must have Privacy released.

asking for a name entry

extension with assigned name

call where privacy was previously established

extension nnn

place call

is requesting a number

system has no names programmed

22 FEATURES N1870SWG04 Issue 1-0

Programming

Required Programming

➣

E- Extensions, "E2- Extension Circuit Type"

Assign circuit type 02 to each Display Tele phone.

Other Programming

None

Related Features

"Direct Station Selection, Extension" "Intercept of Calls" "Intercom"

Additionally, re fe r to the features indicated in Tables 5 through 7.

Feature Operation

Refer to the features indicated in T ables 5 through 7.

Features: Introduction - Direct Trunk Access

ALPHANUMERIC DISPLAY

To adjust the brightness of your telephone’s display (if you have a non-modular keyset):

1. Press VOL UP or VOL DN while telephone is idle.

Your phone must be idle (not ringing), with Background Music off.

N1870SWG04 Issue 1-0 FEATURES 23

Features: Introduction - Direct Trunk Access

ALTERNATE ATTENDANT

AL TERNATE ATT ENDANT

Description

Alternate Attendant lets the attendant forward calls to another keyset extension. This is useful when the attendant must temporarily leave the phone but does not want calls to go unanswered. After activating Alternate Attendant, outside calls that ring the attendant also ring the alternate. Intercom calls to the attendant normally ring only at the Alternate Attendant. If the alternate is busy, however, Intercom c alls ring the attendant. After a ctivating Alternate Attendant, the attendant may still place calls and use other attendant fea tures.

Conditions

For maximum performance, the Alternate Attendant should be a display telephone.

Default Configuration

Alternate Attendant allowed.

Programming

Required Programming

➣

"CP- Inhibit Call Forwarding (BY0:6)"

Enable or disable Call Forwarding capability . To allow Alternate Attendant, this bit should always be 0 in COS 00. [0=allow Call Forwarding, 1=prevent Call Forwarding]

Other Programming

➣

E- Extensions, "E2- Extension Circuit Type"

The Alternate Attendant must by a keyset. [type 01-04]

Related Features

"Attendant Positions"

The Alternate Attendant cannot be another attendant.

"Automatic Fault Reporting/Remote Maintenance"

Attendant alarm indications do not display at the Alternate Attendant.

"Call Forwarding"

The system cancels Call Forwarding at the extension the atte nd ant design ate s as the alternate . In addition, the alternate cannot forward calls once designated as the alternate.

"Do Not Disturb"

The system cancels Do Not Disturb at the extension the attendant designates as the alternate. If an Alternate Attendant enables Do Not Disturb, the system cancels the Alternate Attendant assignment.

"Removing T runks and Extensions From Service"

The Alternate Attendant cannot remove trunks and extensions from service.

"Speed Dial"

The attendant can have a One-Touch Speed Dial key or Personal Speed Dial bin for the Alternate Attendant code.

24 FEATURES N1870SWG04 Issue 1-0

Feature Operation

To reroute calls to the Alternate Attendant:

1. Lift handset.

2. Press ICM.

3. Dial PGM#.

4. Dial the alternate’s extension number.

5. Dial 3.

6. Hang up.

To cancel the Alternate Attendant routing (and return your calls to you):

1. Do not lift handset.

2. Press MIC/DND

Features: Introduction - Direct Trunk Access

ALTERNATE ATTENDANT

You can press a One-Touch Spee d Di al ke y i ns t ea d of us i ng St ep s 2- 5.

Listen for: Dial tone

Listen for: Dial tone stops

MIC/DND Slow Flash (red)

MSG and MIC/DND go out.

N1870SWG04 Issue 1-0 FEATURES 25

Features: Introduction - Direct Trunk Access

ANALOG STATION INTERFACE (ASI)

Description

ASI Modules

The Analog Station Interface (ASI) module (P/N 89749) provides standard 2500 set DTMF service at any extension port. Install the ASI when the site requires a limited number of analog interfaces -- without reducing the number of Line/Trunk ports. This lets the installer easily connect auxiliary equipment such as Integrated Voice Messaging. The ASI module can also support on-premise 2500 type telephones. The system requires an ASI module for each 2500 type port.

ASI P/N 89749 does not require a system DTMF receiver for outgoing calls as each ASI has its own integral DTMF receiver.

Conditions

(A.) ASI modules do not support Dial Pulse (500 type) telephones. (B.) The device connected to the ASI must meet the FCC Part 68 requirements for Type B ringers (with a

REN of 1.0 or less). For outdialing, the device connected must provide standard DTMF signals. Do not connect a telephone with an electro-mechanical ringer.

(C.) Do not install a telephone connected to an ASI off-premise. Wiring from the system to the ASI’s modular

jack should not exceed 2500 feet using 22 AWG two-pair twisted wire. Wiring from the modular jack to the analog device should not exceed 100 feet using 22 AWG two-pair twisted wire.

(D.) Analog devices which use automated dialing should incorporate dial tone detection, particularly in appli-

cations with heavy dialing traffic.

Default Configuration

None

Programming

Required Programming

(ASI extensions use E- Extension programming for features, not E- Trunk programming.)

➣

E- Extensions, "E2- Extension Circuit Type"

Assign type 51 for ASI P/N 89749.

Other Programming

None

Related Features

"Automatic Call Distribution"

To have an ASI ring fo r several lines:

•

"Call Parking"

A 2500 set connected to an ASI or OPX has Call Parking capability.

"Flash"

AUX Module

"Group Ring (Ring Groups)"

An ASI can not be a member of a ring gr oup.

"Off-Premise Exte n sion (OPX)"

A 2500 set connected to an ASI offers the same features as an Off-Pr emise Extension. Refer to the Of fPremise Extension feature for more details.

"Paging"

Single line (2500 type) telephones can make Page announcements. Single line telephones cannot, however, rec eiv e Pag e an no un ce ments.

"Special Services and OCC Compatibility"

The system always allows Continued Dialing for ASI and OPX extensions and DISA callers.

Terminate lines to the UCD master Have the ASI be the only member of a UCD Give other phones ac c es s an d Ca l l Cov er a g e fo r t he UCD mast er

> 02.10 allows single line sets connected to an ASI to flash an outside line.

26 FEATURES N1870SWG04 Issue 1-0

"Voice Mail Compatibility (Integrated Voice Messaging)"

ASIs can provide the DTMF interface for Voice Messaging.

"Volume Controls"

Single line sets connected to ASIs or OPX ports do not have volume controls. The system sets their Intercom volumes at a nominal level.

Feature Operation

Refer to the Off-Premise Extension feature.

Features: Introduction - Direct Trunk Access

ANALOG STATION INTERFACE (ASI)

N1870SWG04 Issue 1-0 FEATURES 27

Features: Introduction - Direct Trunk Access

ATTENDANT POSITIONS

Description

The attendant is the focal point for call processing within the system. The system can have up to four attendants. To maximize call handling efficie ncy, the attendant should have a display telephone and a DSS Console. (Refer also to the Direct Station Selection, Console feature.)

In addition to the features of a standard keyset, the attendant also has several unique features (see below). Go to the feature descriptions for the specifics.

Automatic Fault Reporting (i.e., viewing and clearing alarms)

•

Automatic Hold (refer to the Hold feature)

•

Alternate Attendant

•

Forced Trunk Disconnect

•

Removing Trunks and Ext en sions from Service

•

The following features are not available to attendants:

Automatic Call Distribution (member)

•

Call Forwarding

•

Callback

•

Do Not Disturb

•

Group Listen

•

Handsfree and Monitor

•

Line (Tru nk ) Que uin g

•

Message Waiting

•

Off-Hook Signaling

•

Paging (Receive)

•

Personal Greeting

•

Conditions

The system’s main attendant should be port 00 (usually extension 300). The attendant should always have the first extension in the QA- Number Plan, Block of First 100 Extensions Digit program. Note: Changes made to this program will affect the universal eraser (default: 300) in addition to any other features that use the attendant’s extension in programming.

Default Configuration

The system has on e att endant, located at port 00 (exten si o n 30 0) .

Programming

Required Programming

➣

Other Programming

➣ ➣ ➣

"QC- Operator Programming, Operator Extensions"

Designate additional attendant extensions (other than port 00/extension 300).

E- Extensions, "E2- Extension Circuit Type"

Assign a circuit type to the attendant’s extension.

E- Extensions, "E8- Line Access Options, Off-Hook Ringing"

Allow Off-Hook Ringing for each attendant. [Y=enable, N=disable]

E- Extensions, "E9- Attendant (Operator) Assignment"

Assign the attendant reached when the extension user dials 0.

28 FEATURES N1870SWG04 Issue 1-0

Related Features

"Automatic Handsfree"

Attendant extensions cannot have Automatic Handsfree

"Background Music"

BGM does not play at attendant extensions.

"Call Coverage Keys"

An attendant cannot program Call Coverage Key ringing options from their telephone.

"Call Forwarding"

An Attendant cannot use Call Forwarding.

"Callback"

An attendant cannot leave a Callba ck reque st. Since atte nd an ts are ne ver busy, a user cannot leave a callback request for an attendant.

"Central Office Calls, Answering" / "Central Office Calls, Placing"

The attendant has the same flexibility for placing and answering calls as does a non-attendant keyset.

"Class of Service"

Attendant’s extensions always use COS 30. This COS follows the programming options of COS 0. If you remove an atte ndant (in QC), use the E3- Clas s of Service option to ch ange the extension to a no n- at tendant COS (00-27).

"Direct Station Selection, DSS Console"

To maximize call processing efficiency, each attendant should have a DSS Console.

"Directed Call Pickup"

This feature will pick up a call ringing an attendant only if the user dials the attendant’s extension number (e.g., 300).

"Flexible Numbering Plan"

Flexible numbering allows the System Administrator to change the operator access digit (normally 0) to any other digit (1-9).

"Group Call Pickup"

Attendants cannot change ringing for their Pickup Group calls.

"Group Listen"

Attendants cannot us e Group Listen.

"Group Ring (Ring Groups)"

Attendants cannot be in Ring Groups.

"Handsfree (Speakerphone) and Monitor"

Attendants do not have Handsfree or Monitor.

"Hold"

The attendant has Automatic Hold for all calls.

"Intercom"

Attendant s cannot receive voice-anno unced Intercom calls.

"Intrusion (Bar ge-In)"

Since an attendant is never busy, an e xtension user cannot intrude on an Attendant.

"Line (Trunk) Queuing"

An attendant cannot queue for a trunk.

"Message Waiting"

An extension user cannot leave a Message Waiting at an attendant.

"Microphone Mute"

Not available to attendants.

"Night Answer (Off-Hours Ringing)"

Two attendants can be in a Circular Hunt Group (consisting only of themselves) for special night mode operation. Both attendants must activate Night Answer to put their trunks in the night mode. Following is an example for atte nd an t s 300 and 304:

"Off-Hook Signaling"

An attendant should have off-hook ringing. This allows the attendant extension to ring while it displays alarms.

Ext

E4 E5 300 304 02 304 300 02

Features: Introduction - Direct Trunk Access

ATTENDANT POSITIONS

N1870SWG04 Issue 1-0 FEATURES 29

Features: Introduction - Direct Trunk Access

ATTENDANT POSITIONS

"Paging"

An attendant cannot receive a Pag e an no uncement.

"Personal Greeting"

The attendant cannot record a Personal Greeting. Also, an extension user should not have Personal Greeting automatically Call Forward to an attendant.

"Prime Line Selection"

Prime Line Selection does not apply to an attendant in the headset mode.

"Ringing Line Preference"

Intercom calls to an attendant follow Ringing Line Preference programming.

"Station Message Detail Recording" / "System Identification" / "Traffic Management Reporting"

The attendant may change the baud rates for the serial port. See page 283.

"Tenant Service"

Tenants can share the same Attendant Position.

"Toll Restriction"

An extension in a tenant group can have night mode restriction (e.g., CP- Allow Only Intercom Calls at Night [BY0:2] is 1). The restriction takes effect when the extension’s operator activates Night Answer.

"Transfer"

Calls transferred to an attendant do not recall the extension that initially transferred the call. The call also never diverts to extensions with ring and access fo r t he tr un k.

Feature Operation

To call an attendant:

1. Lift handset.

If you have an ESL set, skip to step 3.

2. Press ICM

Listen for: Dial tone

3. Dial attendant code.

You ca n dial:

0 (for your operator) or 01 for main attendant 02-04 for attendants 2, 3 and 4

Attendant’s extension number Listen for: Ringing In a multiple attendant system, the system waits four seconds for a second digit. Your call then

goes through to the main operator.

30 FEATURES N1870SWG04 Issue 1-0

AUTOMATIC CALL DISTRIBUTION

Description

Automatic Call Distribution (ACD) uniformly distributes incoming calls among members of a programmed ACD group. Each ACD group consists of member extensions, called agents, and a master number. When a call rings the master number, the system automatically routes the call to the agent that has been idle (on hook) the longest. The call can be a transferred call or Intercom call to the master number. ACD obsoletes the need to have a receptionist or attendant screen and route calls to group members.

Supervisor Functions

Each ACD group can have a supervisor extension. The supervisor must have a display telephone with a DSS Console. This lets the supervisor monitor the status of the ACD group and each agent extension. When all ACD agents are busy, the supervisor’s display shows:

The number of calls waiting

•

The trunk or extension that has been waiting the longest (this is the next extension/trunk in the ACD

•

queue) How long the trunk or extension has been waiting

•

The supervisor can also take agent extensions in and out of service as traffic into the ACD group changes. ACD agents can also remove and reinstall their own extensions. However, the supervisor can always reinstall an extension if it was removed by an agent.

The supervisor’s DSS Console should have a Hotline key for each ACD agent. This shows at a glance the status of each agent.

Features: Introduction - Direct Trunk Access

AUTOMATIC CALL DISTRIBUTION

When DSS key is... Agent is...

Off Idle

On Busy

Flashing Removed from service

DND Flash In Do Not Disturb

Optionally, the supervisor’s DSS Console can have a Hotline key for the ACD master number. This shows the status of the entire ACD group. When all ACD agents are busy, the key for the ACD master number lights. As soon as an agent becomes free, the DSS key for the ACD master number goes out.

The ACD supervisor displays req uir e an AUX Mod ule . I f the system doesn’t hav e an AUX mo du le, the supe rv isor’s display does not show how long a call has been waiting for an available agent.

All Agents Busy Announcement

Available in Software Levels:

Base

N/A

Callers into the ACD group can optionally hear an All Agents Busy announcement. This announcement occurs when all ACD agents are busy and the system automatically queues the call for a free agent. The announcement is a one-time message only. The system processes the queued calls on a first-in, first-out basis. The supervisors and attendant can customiz e th e All Agents Busy announcement, if d esired. The announ ce ment cannot exceed 16 seconds. T he s ys tem provides one Al l Agents Busy anno un cement, share d by al l ACD groups.

AUX

> 02.10

Also see the Alphanumeric Display feature.

N1870SWG04 Issue 1-0 FEATURES 31

Features: Introduction - Direct Trunk Access

AUTOMATIC CALL DISTRIBUTION

The system can have any number of ACD groups, with any number of agents within each group. An agent can only be a member of one ACD group.

The ACD busy announcement requires a VMU with AUX Module

Conditions

The maximum call waiting time that displays on the supervisor’s extension is 4:15 (four minutes, 15 seconds).

Default Configuration

No ACD Groups programmed .

Note:

For a less enhanced feature similar to ACD, refer to Uniform Call Distribution Hunting (UCD) on page 111.

Programming

Required Programming

➣ ➣

➣

>02.10.

"CP- ACD Supervisor Keyset (BY2:6)"

Set the Supervisor Keyset bit for the supervisor’s extension. [1=enabled, 0=disabled]

E- Extensions, "E2- Extension Circuit Type "

Program the master extension number with type X (uninstalled). The master extension must be a port that has no phone connected to it.

E- Extensions, "E3- Extension Class of Service"

Assign a unique COS with BY2:6 set for the supervisor’s extension.

E- Extensions, "E5- Hunt Type "

Assign hunt type 06 to:

Each member agen t in th e ACD group.

•

The ACD group master exten sion.

•

Make sure the supe rv i so r ex t ension has hunt ty pe 00. The supe rv i so r s ho ul d never be an ACD group member.

E- Extensions, "EA- UCD Group Master Extension Number"

Assign the master extension number to:

Each member agent

•

The supervisor extension

•

The ACD group master exten sion

•

"FC1- Reset System Queues"

Reset system queues after initial ACD programming.

Other Programming

➣

E- Extensions, "E4- Next Extension in Hunt Group"

For the master AC D nu mber, designate an extension or another ACD group as th e overflow destina ti on . The overflow cannot be an ACD supervisor. With no overflow, Camp-On is indefinite. Also, enter 300 for this option for all group members.

➣

"QT- System Timers, Camp-On Time"

Enter the interval a call to a busy ACD group should Camp-On before routing to the overflow extension. [0-970 seconds]

➣

"QT- System Timers, Number of Rings Before Recall"

Set how long a call rings an extension in an ACD group before ringing the next group member. [3-15 rings]

32 FEATURES N1870SWG04 Issue 1-0

➣

"KD- Programming Keys for DSS Consoles "

Program the supervisor’s DSS Console to have a Hotline key for each agent and the ACD master number. This automatically makes the console’s E9 assignment the supervisor. [Choose key #, enter hotline extension #]

Related Features

"Call Coverage Keys" / "Hotline"

A Call Coverage or Hotline key for the ACD master extension provides an ACD group BLF and simplified Tr an sfer. Call Coverage ac ti v at es when all group memb ers are busy. This option requ ires an AUX Module.

"Call Forwarding"

If an extension is in an ACD Group, forwarding calls at that extension disrupts normal ACD operation. An extension user can, however, forward calls to an ACD master number.

"Central Office Calls, Answering"

DILs to an ACD group ring extensions in the group directly.

"Direct Inward Line (DIL)"

Trunks te rm i na t ed t o th e AC D gr ou p master number rin g t h e g ro up di r ectly.

"Direct Inward System Access (DISA)"

To allow the DISA caller to record the ACD message, enable the following in the DISA trunk’s COS:

•

"Direct Station Selection, DSS Console"

A DSS Console can have a Hotline key to an ACD/UCD master number . T he ke y lights when the entire ACD/UCD group is busy. This also simplifies Transfer into the group. Additionally, the ACD supervisor should have a DSS Console.

"Do Not Disturb"

Putting an extension in Do Not Disturb temporarily removes it from it’s ACD group.

"Extension Hunting"

A ter minal h unt can route to an ACD master number.

"Group Ring (Ring Groups)"

Ring Group calls do no t activate ACD or hu nt in g.

"Hold"

Features: Introduction - Direct Trunk Access

AUTOMATIC CALL DISTRIBUTION

Call Forwarding (BY0:6=0) ACD Supervisor (BY2:6=1)

Available in Software Levels:

Base

> 02.00

If an ACD Agent has a headset installed and programmed, they hear silence when they place a call on Hold. This makes call processing more pleasant. In previous software versions, the agent with a headset heard dial tone when they put a call on Hold.

"Operator Assistance (O PA)"

An ACD supervisor can also recor d the OPA messages.

"System Reports, Diagnostics and Maintenance Utilities"

The system reports provide data on ACD group agent and incoming call activity. The reports also show details on calls received while all agents were busy.

"Traffic Management Reporting"

If an ACD caller hangs up while listening to the ACD all agents busy announcement, the call is not logged in the TMS report as Aborted.

"Transfer"

Any user can Transfer a call to the ACD ma ste r nu mb er. Any user on a Base the call, it recalls the extension that initially transferred it. It will not follow the agents hunting as in previous software versions.

"Voice Module Unit (VMU)"

An ACD supervisor can also record the VMU messages.

N1870SWG04 Issue 1-0 FEATURES 33

> 02.00/Aux 02.10 can transfe r a ca ll to an ACD age nt. If the ag en t do esn’t pick up

AUX

> 02.10

Features: Introduction - Direct Trunk Access

AUTOMATIC CALL DISTRIBUTION

Feature Operation

To remove or install a member agent (from the supervisor’s extension):

1. Lift handset.

2. Press ICM

Listen for: Dial tone

3. Press PGM#.

Listen for: Dial tone stops

4. Press DSS Console key for agent you want to change .

5. Dial 7 to remove an agent; 4 to install.

6. Hang up.

To remove or install yourself as an agent (from your agent extension):

1. Lift handset.

2. Press ICM

Listen for: Dial tone

3. Dial 6 to remove yourself as an agent; 4 to install.

Listen for: Dial tone stops

4. Press PGM# and hang up.

To record the ACD All Agents Busy announcement (from a supervisor or at tendant exte nsion):

1. Lift handset.

2. Press ICM

Listen for: Dial tone

3. Press PGM#.

Listen for: Dial tone stops

4. Dial 686.

Listen for: Voice message, "Please start recording."

5. Record message when you hear the tone.

6. Hang up when you are done.

To erase the ACD All Agents Busy announcement (from your attendant or ACD Supe rvisor e xtension):

This also erases all the system’s Operator Assistance messages and Personal Greetings.

1. Lift handset.

2. Press ICM.

Listen for: Dial tone

3. Press PGM#.

Listen for: Dial tone stops

4. Dial 68.

5. Press PGM#.

Listen for: Dial tone

Press 9 to delete the announceme nt .

OR Press 4 to abort the pr oc edure and leave the an no un cement unchange d.

34 FEATURES N1870SWG04 Issue 1-0

Features: Introduction - Direct Trunk Access

AUTOMATIC FAULT REPORTING/REMOTE MAINTENANCE

Description

The system constantly monitors the status of extensions and trunks, and automatically reports faults if they occur. Automatic Fault Reporting provides alarm indications at the attendant’s extension.

The system constantly monitors the status of extensions, trunks and the expansion CEU. It does not monitor or report on the status of individual modules.

Attendant’s Alarm Indications

There are three categories of alarms displayed on the attendant’s extension: major alarms, minor alarms and major/minor al arms. alarm if an extension or trunk module fails. Major/minor alarms include both major and minor alarms.

After viewing the alarms, the attendant can selectively remove extensions or trunks from service. (See the Removing Lines and Extensions from Service feature.) This allows the system to operate normally, bypassing the affected port. In a multiple-attendant system, each attendant must independently clear their alarms. Once viewed, the same alarm will not display again.

Remote Programming

If the off-site service center has the Backup and On-Line Program (P/N 88216) installed on an IBM compatible PC, the off-site technician can:

Use modem commands to call a remote system

•

Program the remote system’s database

•

Backup the system’s database on the service center’s PC

•

Upload a database from the service center’s PC to the remote system

•

The system reports a minor alarm if an extension or trunk fails. The system reports a major

The installer can also use the Backup and On-Line Program on-site, in lieu of a programming terminal. Refer to the system hard ware manual for more details.

The system also allows Remote Programming th ro ugh th e m ain CE U AUX Mod ule seria l po rt.

Conditions

None

Default Configuration

•

Programming

Required Programming

➣

➣ ➣

Attendant’s Alarm Indications always occur.

J- Communications Port Parameters, "Port Speed"

Set the baud rate for the AUX Module serial po rt to match the connected de vic e. (The attendant can set these options from the telephone. See page 283.) [0=300, 1=1200, 2=2400, 3=4800, 4=9600, 5=19.2k baud rate]

"QC- Operator Programming, Suppress Operator Alarms"

Suppress/allow alarm indications at attendant extensions. [Y=suppress alarms, N=allow alarms]

"QK- CEU Identification"

Enter the text that identifies the system to the off-site service center. [17 characters per line]

Also see the Alphanumeric Display feature.

N1870SWG04 Issue 1-0 FEATURES 35

Features: Introduction - Direct Trunk Access

AUTOMATIC FAULT REPORTING/REMOTE MAINTENANCE

Other Programming

➣

"QZ- SMDR Setup, SMDR Printout All The Time"

If you connect the Backup and On-Line Pro gram PC to the AUX Module serial port, yo u m ust disable this option to use the LOAD and BACKUP options. [Y=enable, N=disable]

Related Features

"Off-Hook Signaling"

When an alarm displays, the attendant’s ph one does not ring normally for incoming calls. If the extension has Off-Hook Ringing, it rings with a single beep (repeated). If the attendant’s extension does not have Off-Hook Ringing, calls do not ring while the alarm displays.

"Release Key"

The attendant can use the RLS key on the DSS Console to clear the alarm display.

"Removing T runks and Extensions from Service"

The attendant’s alarm display can indicate faulty extensions or trunks.

"System Identification"

The system sends the System Identification before transmitting fault information to the off-site service center.

"System Reports, Diagnostics and Maintenance Utilities"

After calling the remote system, the remote service center technician can use the various reports and diagnostics to troubleshoot the system.

"Traffic Management Reporting"

The Backup and On-Li ne Pr og ram also backs up and rest or es the TMS report data. Duri ng re st o re, the system overwrites the existing TMS data.

Feature Operation

To view alarms (at your attendant keyset):

1. Do not lift handset.

2. Press MSG.

To clear alarms (at your attendant keyset):

1. Do not lift handset.

Press MSG again to view additional alarms. Lift and replace handset to return to normal time and date display.

Press RLS on DSS Console.

OR Lift and replace han dse t.

36 FEATURES N1870SWG04 Issue 1-0

AUTOMATIC HANDSFREE

Description

Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing a key. There is no need to press HF first. The system always provides Automatic Handsfree for:

Dialing Number Preview

•

Directory Dialing

•

Intercom (when user presses ICM)

•

Last Number Redial

•

One-Touch Speed Dial

•

Save

•

Speed Dial (when user presses DIAL)

•

Automatic Handsfree is programmable system-wide for:

Central Office Calls (for all types of line keys)

•

Group Call Pickup (wit h a pickup key)

•

Paging (with a Pag e ke y)

•

Park (with an orbit key)

•

Station Call Coverage (with a call coverage key)

•

Conditions

(A.) If an extension does not have handsfree, the user can implement Automatic Handsfree but must lift the

handset to speak.

(B.) The system allows 12 simultaneous Handsfree conversations per ca bin et.

Features: Introduction - Direct Trunk Access

AUTOMATIC HANDSFREE

Default Configuration

Automatic Handsfree enabled.

Programming

Required Programming

➣

"QE- Automatic Handsfree"

Enable/disable Automatic Handsfree system-wide. [Y= enable, N= disable]

Other Programming

➣

"KS- Programming Keys for Keysets"

Define a keyset’s programmable keys. (see page 43 9)

Related Features

"Attendant Positions"

Attendant extensions cannot have Automatic Handsfree.

"Call Coverage Keys"

If the system has Automatic Handsfree, the extension user can just press the Call Coverage key.

"Central Office Calls, Answering"

An extension user can answer a trunk call just by pressing the line key.

"Central Office Calls, Placing"

An extension user can place a call by just pressing a line key before dialing.

"Handsfree (Speakerphone) and Monitor"

Automatic Handsfree allows a keyset user to place or answer a call by just pressing a key--without pressing HF first. Users with Monitor must lift the handset to speak.

"Headset Compatibility"

An extension with Headset Compatibility cannot also have Automatic Handsfree.

"Private Line"

If enabled, an extension user can answer the Private Line by pressing the line key.

N1870SWG04 Issue 1-0 FEATURES 37

Features: Introduction - Direct Trunk Access

AUTOMATIC HANDSFREE

"Ringing Line Preference"

An extension user can press HF to answer a ringing call if their extension has Automatic Handsfree.

Feature Operation

To use Automatic Handsfree:

1. Do not lift handset.

2. Press key for desired feature.

38 FEATURES N1870SWG04 Issue 1-0

AUTOMATIC RINGDOWN

Description

With Automatic Ringdown, an ESL or ASI /OPX e xtension automatically ca lls a progra mmed destination when the user lifts the handset. This would be helpful, for example, in a hotel lobby with dedicated reservation phones. As soon as the caller lifts the handset, the phone rings the reservation desk. The ringdown phone cannot access any system features The phone can, however, receive calls.

Conditions

Automatic Ringdown is only available with ESL (type 00) and ASI/OPX (type 05/51) extensions.

Default Configuration

No Automatic Ringdown destination programmed.

•

Automatic Ringdown disabled.

•

Programming

Features: Introduction - Direct Trunk Access

AUTOMATIC RINGDOWN

Available in Software Levels:

Base

N/A

AUX

>02.10

Required Programming

➣

E- Extensions, "E2- Extension Circuit Type"

Automatic Ringdown is only available to ESL (Type 00) and ASI/OPX type (05/51) extensions.

➣

E- Extensions, "E9- Attendant (Operator) Assignment"

Attendant (Operator) Assignment - Enter the Automatic Ringdown destination. The destination can be a keyset, ESL or ASI/OPX extension, a Ring Grou p or an ACD/UCD master ex t en sio n number. Enter 300 for no Ringdown dest ination.

➣

E- Extensions, "E9- Ring Down"

Enable/disable Automatic Ringdown. [Y=enable/N=disable]

Other Programming

None

Related Features

"Intercom"

Automatic Ringdown follows Intercom Voice-Announce programming.

Feature Operation

To use Automatic Ringdown:

1. Lift handset.

Listen for: Two beep s or ringing If you hear ringing, wait for called party to answer. If you hear two beeps, you may begin speaking.

N1870SWG04 Issue 1-0 FEATURES 39

Features: Introduction - Direct Trunk Access

AUTOMATIC ROUTE SELECTION

Description

Automatic Route Selection (ARS) provides call routing and call restriction based on the digits a user dials. ARS lets the system administrator obtain the most cost-effective use of the system’s connected long distance carriers.

ARS is an on-line call routing program that the system administrator can customize from the programming terminal. The program accomm od ates over 8,000 call routing choices -- withou t a c ustom -ord er ed rate structu re database. ARS allows the system administrator to make modifications to the routing choices quickly and easily. This is oft en necessar y as the cost st ructure of the connected services cha n ge.

ARS provides:

Call Routing

ARS can apply 3-digit (Area Code) and 6-digit (Area Code and Exchange) ana lysis to every number

Dialing T ranslation (Special Dialing Instructions)

ARS can automatically execute stored dialing instructions when it chooses a route for a call

Time of Day Sele ct i on

The system administrator can program route selection according to the time of day/day of week.

Hierarchi c al Clas s of Se rv i ce Control

ARS allows or denies ca ll ro ut e c ho i ce s based on an extension’s Class of Servic e.

Forced Authorization Code

Designated routes may require the user to enter an Authorization Code before ARS allows routing. This code is verifiable and is enforced by an exte nsion ’s Class of Service.

Separate Routing for Operator Assisted, International and Equal Access Calls

To provide unique control, the system administrator may program separate routing instructions for Operator Assisted, International and Equal Access calls.

Independently Programmed Restriction for Exchanges 976 and 555

Restrict ion for these exchanges is hierarchi cal accordin g to an extens ion’s Class of Service.

Inter-Lata Dialing

ARS accommodates 10-digit inter-lata local calls. As the telco adds area codes to a dialing area, local calls can be either seven or 10 digits long. This occurs when the telc o ha s to use NNX type n um be rs (e .g ., 223) as are a codes. A 10-digit call from one part of the adjacent area code may be a local call. However, the same call dialed from a more distant part of the adjacent area code may be a toll call.

In AUX Module through ARS. This will occur if the first three digits dialed look like an area code (NPA) and the total number of digits dialed is 7 or 10. You must program ARS routing to accommodate the 10-digit local call.

In previous software versions, the system would dial out after the user entered 7 of the 10 digits for their interlata local call. After ARS routed the call, the user would then have to manually dial the last three digits.

>02.10, the system can wait six seconds after the last digit dialed before routing the call

Class of Service options may interact with ARS. For example, If CP-Allow Only Intercom Calls at Night (BY0:2) is enabled (1), the exten s ion cannot us e ARS at night.

40 FEATURES N1870SWG04 Issue 1-0

Features: Introduction - Direct Trunk Access

AUTOMATIC ROUTE SELECTION

Outdialing Forced Account Codes

Available in Software Levels:

Base

N/A

A system with ARS can delay outdialing a Forced Account Code. You may want to enable this option if the selected carrier uses call accounting on a per-call basis. The delay provides the carrier with adequate time to set up their DTMF detection circuits. Without the delay, the system could outdial the Account Code digits before the carrier was ready to receive them.

After the user dials their outside call and Account Code as usual, the system:

Routes the call through ARS to the appropriate carrier.

•

Outdials the digits the user dials. (The ARS Dial Treatment may modify these digits.)

•

Waits a programmable interval and then dials the Account Code.

•

To program this option:

Make sure Forced Ac co un t C odes a re enabled (QL- Man da tor y Account Codes = Y).

•

Set the length of the delay in QT- System T im ers, Centrex-Type Feature Key Delay (5-99, in 100 mS

•

increments [5 = 500 mS]). In QX- Suppress # When Speed Dialing,

•

Enter Y for Suppress # Key T one Enter Y for T ran smit Acct. Code

AUX

> 02.10

Automatic Route Selection requires an AUX Module. If desired, you c an p rogr am u p to 64 ARS Authorization codes. (The large systems have 184 codes.)

For complete details on ARS, including instructions for using the ARS editor (GA command), re fe r to Appendix A.

Conditions

(A.) Do not use ARS behind a Centrex/PBX. In addition, ARS is intended for areas that use the North Ameri(B.) ARS requires an AUX Module.

(C.) When a telephone number is manually dialed the DTMF on tones = 250 mS. When the syste m redials

Default Configuration

ARS not programmed.

Programming

Required Programming

➣

➣ ➣

can Number Plan (NANP).

the DTMF on tones = 135 mS.

E- T r unks, "E4- Next Trunk in Outbound Rotary (Hybrid Only)"

ARS requires outbound trunk rotaries. This prompt determines the selection sequence for trunks within each rotary.

E- Trunks, "E7- Trunk Service Number"

Assign a Service Number to each trunk used for ARS. ARS routes calls to Service Numbers, not individual trunks. [01-10]

E- T runks, "EA- Trunk Group Assign. (First Trunk in Group), Hybrid"

Group trunks in rotaries by assigning each one the same First Trunk in Group number.

"GA- ARS Editor"

Program the ARS options. Refer to Appendix A for complete details.

N1870SWG04 Issue 1-0 FEATURES 41

Features: Introduction - Direct Trunk Access

AUTOMATIC ROUTE SELECTION

➣

"QL- ARS/Account Codes, ARS Enable (Hybrid Only )"

Enter 2 to enable ARS. Do not enter 2 without programming trunks and services.

➣

"QL- ARS/Account Codes, Number of Services"

Designate how many services (trunk rotaries) ARS will use. [01-10]

➣

"QL- ARS/Account Codes, Service Line Numbers"

Indicate the trunk rotary master number for each of the rotaries used by ARS. This should correspond to the EA- First Trunk in Group entry . If the Service Line Number is entered as 00, or left at default (00), this will deny calls using that Service Number.

Other Programming

➣

E- Extensions, "E3- Extension Class of Service "

ARS routing is base d on a n ex t en sion’ s Cl ass of Service numb er. [00-27, 30 for operators]

➣

E- Extensions, "E8- Line Access Options, Allow Line Code Dial-Up"

If enabled, users may be able to dial trunk access codes (e.g., 801) to bypass ARS. [Y=allow, N=deny]

➣

E- Extensions, "E8- Line Access Options, Access to Groups 90-95"

Allow access to group 90 (the ARS access code). If you allow access to 91-95, users may be able to dial these codes to bypass ARS . Us er s can always dial gr ou ps 96 -9 8. [Y=allow, N=deny]

➣

E- Extensions, "E8- Line Access Options, Key Access to Outbound Lines"

If enabled, user may be able to press a line key to bypass ARS. [Y=allow, N=deny]

➣

E- Extensions, "ED- Trunk Control, Access Control"

An extension must have access to the trunks selected by ARS. [Y=allow, N=deny]

➣

E- Extensions, "ED- Trunk Control, Call-Out Control"

An extension must have Call-Out to the trunks selected by ARS. [Y=allow, N=deny]

➣

E- T runks, "E2- Trunk Circuit T ype"

Trunks within each ARS Service Group should have the same circuit type. (see page 394)

➣

"KS- Programming Keys for Keysets"

An extension can have a loop key for ARS access. ["9"=switched loop, "9" and a line group # (0-8)=fixed loop]

➣

"QC- Operator Programming, Operator Extensions"

Make sure the main operator is port 00 (normally extension 300).

➣

"QF- Line Grp Access (First Trunk in Group), Hybrid Only"

Correlate the first trunk in a trunk rotary (e.g., 801) to one of nine trunk rotary numbers (90-98). The system requires this correlation when setting up trunk rotaries. Use the trunk access code (e.g., 801 or L01) that corresponds to the EA- First Trunk in Group entry.

➣

"QQ- ’1’ Prefix Required for NPA Calls"

If the system is in a conflict area, enter Y. Enter N if the system is not in a conflict area. In an area with a 10-digit numbering plan and this option is enabled (Y), then create a Dial Treatment that strips the "1" prefix. See Appendix A for more details.

➣

"QT- System Timers, Dialtone Detection Counter"

Set the length of the dial tone detection interval. ARS Dial Treatments (option P) use this interval. See Appendix A for more deta ils. [1-6]

➣

"QW- ARS Authoriza tion Codes"

If required, enter ARS Dial T rea tment Authorization codes. See Appendix A for more details. [10 digits maxim um ]

➣

"QX- Suppress ’#’ When Speed Dialing"

If ARS Dial Treatments outdial the # digit, enter N. To suppress outdialing the #, enter Y. See Appendix A for more details.

➣

"QY- Single Digit Line Access"

If enabled, users ca n dial 9 (instead of 90 ) for ARS. [Y=allo w, N=deny]

42 FEATURES N1870SWG04 Issue 1-0

Related Features

"Account Code Capability"

ARS can optionally utilize the system’s Acc ount Codes.

"Caller ID"

ARS can block outgoing Caller ID information. You may need to block Caller ID for certain sites (such as crisis centers) that need to keep their identity confidential. To do this, insert the Caller ID block code (e.g., *67) in the ARS Dial Treatments.

"Central Office Calls, Placing"

ARS may restrict the numbers a user may dial.

"Direct Trunk Access"

Direct Trunk Access bypasses ARS.

"Equal Access Compatibility"

ARS has a unique way of handling these calls. Refer to the feature for the specifics.

"Forced Trunk Disconnect"

The system subjects the call on the released trunk to normal ARS routing or T o ll Restriction.

"Last Number Redial"

Unless the user preselects a trunk, the system enforces ARS for Last Number Redial calls.

"Line (Trunk) Queuing"

If the system has ARS, Line Queuing queues for th e le ast co stly route.

"NANP Compatibility"

The North American Numbering Plan may affect ARS programming in your region.

"PBX/Centrex Compatibility"

Do not use ARS behind a Centrex/PBX. A PBX trunk should not normally be in an ARS service group. For ARS to route calls to PBX lines:

•

"Private Line"

The system applies the same ARS to Private Lines as it applies to other trunks.

"Save"

The system subjects a saved number to the same routing and restriction as if the user manually dialed. The system always routes a saved number through ARS, unless the user manually selects a trunk.

"Special Services and OCC Compatibility"

ARS can have digit insertion/dialing translation capabilities. This makes selecting special services for outgoing calls transparent to extension users.

"Speed Dial"

Speed Dial can route calls through ARS or optionally bypass ARS routing.

"Tenant Service"

Each system can have only one AR S pa ck ag e, shared by all tenants.

"Time and Date Setting"

ARS uses time and date when routing calls.

"Toll Restriction"

When a user dials 9 or 90 f or AR S, ARS ov er rid es Toll Restriction.

"Volume Controls"

With AUX Module on the dial tone volume. The ARS dial tone volume is preset to an optimum level in system software. It cannot be adjust ed by the user.

Features: Introduction - Direct Trunk Access

AUTOMATIC ROUTE SELECTION

Place the PBX lines in unique service groups Have digit insertion (Dial Treatments) insert the PBX access codes for each number dialed

> 02.10, pressing VOL UP or VOL DN while listening to ARS dial tone has no effect

N1870SWG04 Issue 1-0 FEATURES 43

Features: Introduction - Direct Trunk Access

AUTOMATIC ROUTE SELECTION

Feature Operation

To place a call using ARS:

For more information on placing calls using ARS, refer to Appendix A.

1. Lift handset.

If you have an ARS loo p key, pre ss it an d skip to step 4.

2. Press ICM.

Listen for: Dial tone

3. Dial ARS access code (9 o r 90 ).

Listen for: Another (higher pitched) dial tone

4. Dial number.

44 FEATURES N1870SWG04 Issue 1-0

BACKGROUND MUSIC

Description

Background Music (BGM) sends music from a customer-provided music source to the speakers in keysets and ESL telephones. If an extension user activates it, BGM plays whenever the user’s extension is idle. Incoming calls and Page announceme nts overr ide BGM. Optionally, BGM can also play over the external paging zon es. Background Music requires a customer-provided music source. BGM disables the main CEU’s 4th CO line circuit.

Conditions

(A.) Background Music disables the fourth trunk circuit on the first CO Module in the main CEU. Although

you connect to the CE U MOH ter minals, you cannot use the fourth trunk circu i t for tr un ks . The music source (tape deck, receiver, etc.) must be compatible with the following system specifications. Input Imepdance 100K Ohms Maximum Input -10 dBm (244 mV AC)

(B.) A system reset turns off BGM at all extensions.

Default Configuration

BGM trunk not assigned.

Programming

Features: Introduction - Direct Trunk Access

BACKGROUND MUSIC

Required Programming

➣

E- T runks, "E2- Trunk Circuit T ype"

The trunk used for BGM must be circuit type X. If you want to use the BGM trunk later on for another function, remember to:

•

➣

"QM- Music/Relay Control, BGM"

Enter Y(es) - this will also enable MOH for internal calls.

Other Programming

➣

"QM- Music/R elay Contr ol, BGM on Exte rn al Page Zones "

Allow/disallow BGM to play over the external paging zones. For proper operation, access the Paging zone once after enabling this option. [Y=allow, N=deny]

Related Features

"Attendant Positions"

BGM does not play at attendant extensions.

"Do Not Disturb"

When a user activates DND, BGM turns off. Once the user deactivates DND, BGM remains off.

"Music on Hold"

BGM and Music on Hold can share the same music source, if desired. Enabling BGM also enables MOH for internal calls.

"Paging"

The External Paging zones can also broadcast Background Music.

Enter N for QM- BGM Change the trunk to the desired circuit type (using the E2 option) Perform a side tone test on the trunk (using the IS- Side T one Test option)

N1870SWG04 Issue 1-0 FEATURES 45

Features: Introduction - Direct Trunk Access

BACKGROUND MUSIC

Feature Operation

To turn Background Music on or off:

1. Do not lift handset.

2. Press HOLD.

To adjust the volume of Background Music:

1. Press VOL UP or VOL DN while feature is active or telephone is idle.

This also affects your incomi ng ringing and Paging announcements.

46 FEATURES N1870SWG04 Issue 1-0

BATTERY BACKUP

Description

Battery Backup allows the system to operate normally during AC power failures and brownouts. For each CEU, Battery Backup requires the installation of an optional Battery Backup Unit. The Valcom VB260 Battery Backup Unit is recommended. Battery Backup will power a fully loaded system for about two hours.

The system also provides short-term bac kup of system mem or y and the system time and date (Real Time Clock). These options are stores in R an dom Ac ce ss Mem or y ( RAM) . T he syste m r eta ins the op tion s store d in RAM memory for at least one week without AC p owe r.

The Real Tim e Cloc k is on ly a va ilab l e in sy stems with a n AUX Mo du le. Th e Rea l Time Clock maintains the correct date and time fo r a t lea st one week without AC power. If the system doesn’t have an AUX Module, it stores the time of the power failure in memory. The system starts from that stored time when power is restored.

Conditions

The AUX Module uses a perman en tly in sta lled "supercap" capacitor.

Default Configuration

None

Features: Introduction - Direct Trunk Access

BATTERY BACKUP

Programming

None

Related Features

"Time and Date Setting"

Feature Operation

If installed, Battery Backup is automatic during AC power failures and brownouts.

N1870SWG04 Issue 1-0 FEATURES 47

Features: Introduction - Direct Trunk Access

CALL COVERAGE KEYS

Description

A Call Coverage key gives an extension user one-touch call pickup, Transfer and Intercom for the assigned extension. This simplifies phone operation for co-workers that frequently cover each other’s calls. Additionally, each extension user can program the ringing options for their Call Coverage keys.

A Call Coverage key also shows the status of the covered extension:

When the key is... The covered extension is...

Off Idle

On Busy

Flashing slowly Ringing

Flashing fast DND

Conditions

None

Default Configuration

No Call Coverage Keys programmed.

Programming

Required Programming

➣

"KS- Programming Keys for Keysets"

Designate programmable keys as Call Coverage keys. Also, program the ringing option for Call Coverage Keys (no ring, dela ye d ri n g or im me di a t e ring). ["S" + Extensio n #]

Other Programming

➣

E- Extensions, "ED- Trunk Control, Access Control"

To intercept outside calls, the extension must have access to the covered extension’s trunks. [Y=allow, N=deny]

➣

"QT- System Timers, Delayed Ring Interval"

Set the Delayed Ring Interval for Call Coverage Keys with delayed ringing. [1-10]

Related Features

"Attendant Positions"

A keyset can be programmed to have a Call Coverage Ke y for an attendant. Unlike oth er extensions, an Attendant cannot program Call Coverage Key ringing options from their telephone.

"Automatic Call Distribution" / "Extension Hunting"

An extension can have a Call Coverage key for an ACD/UCD hunt group. Designate a programmable key as a Call Coverage key using the ACD/UCD master extension number. The key activates only when all group members are bu sy. This can only occur if the syste m has an AUX Mod ule .

"Automatic Handsfree"

If the system has Automatic Handsfree, the extension user can just press the Call Coverage key.

"Call Forwarding"

Call Forwarding does not reroute calls ringing a Call Coverage Key .

48 FEATURES N1870SWG04 Issue 1-0

"Digital Door Box"

An extension can ha ve a Call Coverage Key for a Door Box. This giv e s th e ex t en si o n a BLF, one button calling and one button answering for the Door Box.

"Directed Call Pickup"

Directed Call Pickup will not pick up a call ringing a Call Coverage Key .

"Group Ring (Ring Groups)"

A Station Call Coverage key can pickup up a Ring Group call.

"Intercom"

Extension users can use Call Coverage Keys as an alternative to dialing Intercom calls.

"Off-Hook Signaling"

Call Coverage keys always activate Off-Hook Signaling (if allowed at the destination). In addition, an extension with Off-Hook Signaling receives off-hook signals for calls to its covered extensions.

"Ringing Line Preference"

A ringing Call Coverage Key will not activate Ringing Line Preference.

Feature Operation

To place a call to your covered extension:

1. Lift handset.

2. Press Call Coverage key.

Features: Introduction - Direct Trunk Access

CALL COVERAGE KEYS

If you hear two beeps, go ahead and speak.

OR If you hear ringi ng , wait fo r the called part to answer.

To Transfer a call to a covered extension:

1. Press Call Coverage key.

To pick up a call ringing a covered extension:

1. Press flashing Call Coverage key.

To program ringing for your Call Coverage keys: User-Programmable Feature...

Ring Assignment

If you hear two bee ps, an nounce call.

OR If you hear ringi ng , wait fo r ca l l ed par t y to an swer.

OR If you hear busy or fast busy, hang up to have the call wait at the covered extension.

You can also press the line key to return to the call.

OR Hang up to Tran sf er the call unannounced.

Your phone may start ringing again, depending on your Call Coverage key ring options.

Listen for: (Optional) Trunk or ICM Ring

Listen for: Conversation with calling party

Use this procedur e t o ch an ge the ringing for your keyset’s Call Coverage keys.

PGM# + RA + Line ke y + Y(es) or N(o) + SAVE

Delayed Ring Assignment

PGM# + DRA + Line ke y + Y(es) or N(o) + SAVE

You can change the assignment for your Call Coverage keys.

PGM# + DSS + DSS key + ext. + SAVE

N1870SWG04 Issue 1-0 FEATURES 49

Features: Introduction - Direct Trunk Access

CALL FORWARDING

Description

Call Forwarding permits an extension user to redirect their calls to another extension. This ensures that the user ’s calls are covered when they are away from their work area. Optio nally, the user can also red irect calls to an outside telephone number (Off-Premise Call Forwarding).

Note that only the extension receiving the forwarded calls can place an Intercom call to the forwarding extension.

Conditions

(A.) Off-Premise Call Forwarding requires either ground start trunks or loop start trunks with disconnect su-

pervision. Up to eight extensions can forward their calls off-premise at the same time. (B.) A power failure cancels Call For war din g. A system reset also cancels Call Forwarding. (C.) Extension users can chain their Call Forwarding (e.g., 304 forwards to 306, who then fo rwards to 310).

The system prevents the chain from looping back to the first extension (e.g., 304).

Default Configuration

Call Forwarding allowed at all extensions except the operator’s extension.

Programming

Required Programming

➣

"CP- Inhibit Call Forwarding (BY0:6)"

For each COS, allow or deny Call Forwarding. [0=allow Call Forwarding, 1=deny Call Forwarding]

➣

"CP- Allow Off-Premise Call Forwarding (BY0:3)"

For each COS, allow or deny Off-Prem ise Call Forwarding. [1=allow, 0=deny]

➣

E- Extensions, "E3- Extension Class of Service "

Assign a COS to each extension. [00-27, 30 for attendants]

Other Programming

➣

E- Extensions, "ED- Trunk Control, Access Control"

The extension activating Off-Premise Call Forwarding must have access for the trunk selected. The

caller to the forwarded extension must also have access (unless Transferred). [Y=allow, N=deny]

➣

E- Extensions, "ED- Trunk Control, Call-Out Control"

The extension calling an Off-Premise Extension must have call-out for the selected trunk (unless trans-

ferred). If not, the call won’t go through. The extension activating the forwarding does not need call-out

for the selected trunk. [Y=allow , N=deny]

➣

"QJ- Intercom Call Control, Aler ts (Call Forwarding)"

Allow or deny the Call Forwarding hourly reminder message. [Y=deny, N=allow]

➣

"QT- System Timers, Number of Rings Before Recall"

Set how many times a call should ring an extension with type 1 or 2 Call Forwarding before rerouting.

Extended Ringing may override this timer. [3-15]

➣

E- Trunks, "EI- Tandem Trunk"

Enable Tandem Trunking for trunks used for Off-Premise Call Forwarding. (See Transfer in Related Fea-

tures).

[Y=allow, N=deny]

50 FEATURES N1870SWG04 Issue 1-0

Related Features

"Alternate Attendant"

An extension cannot use Call Forwarding if activated as an Alternate Attenda nt.

"Attendant Positions"

An Attendant cannot use Call Forwarding.

"Automatic Call Distribution"

An extension user can forward calls to an ACD master number.

"Call Coverage Keys"

Call Forwarding does not reroute calls ringing a Call Coverage Key .

"Central Office Calls, Answering"

Call Forwarding does not reroute calls ringing line or loop keys (except DILs).

"Central Office Calls, Placing"

An extension user can forward calls off-premise only over lines to which the user normally has access

and call-out.

"Direct Inward Line (DIL)"

Call Forwar ding reroutes DILs.

"Do Not Disturb"

Activating Do Not Disturb cancels Call Forwarding.

"Extension Hunting"

If an extension is in a Hunt Group, forwarding calls at that extension disrupts normal hunting. An exten-

sion user can, however, forward calls to a UCD master number.

"Group Ring (Ring Groups)"

Call Forwarding does not reroute Ring Group Calls.

"Line (Trunk) Rotaries (Hybrid Only)"

An extension user should not forward calls off-p remise using a trunk group (codes 9 or 90-98).

"Microphone Mute"

Turning off Microphone Mute (if enabled) automatically cancels Call Forwarding.

"Paging" / "Personal Greeting" / "Selectable Display Messages"

Call Forwarding cancels a Personal Greeting or Selectable Display Message in effect at an extension.

Any programming or user action that affects Call Forwarding also affects Selectable Display Messages.

"Private Line"

An extension user cannot forward a Private Line. If you need to forward private calls, consider using a

Direct Inward Line with restricte d ac ce ss.

"Removing T runks and Extensions From Service"

Removing an extension from service, and then returning it to service cancels Call Forwarding (if acti-

vated).

"Speed Dial"

An extension user can have C all For warding codes stored with a O ne-Touch Speed Dial key.

"Trans fer"

An extension user can Transfer a call to an extension with Off-Premise Call Forwarding activated. To

abort the procedure, the user can return to the initial call. If an attendant does this, the system places the

trunk used for dialing the off-premise destination on Hold.

When making a screened Transfer of a trunk call to an extension with Off-Premise Call Forwarding, im-

plement Tandem Trunking when the off-premise user answers.

"Voice Prompting Messages"

A voice message can announce hourly when an ex ten sion’s calls are forwarded. For Off-Premise Ca ll

Forwarding, a voice prompt plays when th e sy st e m reroutes the call.

"Voice Mail Compatibility (Integrated Voice Messaging)"

An extension can forward calls to the Voice Messaging System.

Features: Introduction - Direct Trunk Access

CALL FORWARDING

N1870SWG04 Issue 1-0 FEATURES 51

Features: Introduction - Direct Trunk Access

CALL FORWARDING

Feature Operation

To forward your calls to another extension:

1. Lift handset.

If you have a One-Touch Speed Dial key, you can press the key instead of using steps 2-5.

2. Press ICM.

Listen for: Dial tone If you have an ESL set, skip this step.

3. Press PGM#.

Listen for: Dial tone stops

6. Hang up.

Dial extension number to receive your calls.

You can optionally press a DSS Console Hotline key or dial an operator (0 or 01-04). If you dial an operator, the system automatically inserts code 3 in the next step.

Press MSG to forward your calls to your mailbox

skip to step 6.

Dial 1 to forward ringing calls you do not answer.

Dial 2 to forward ringing calls you do not answer and ca lls to your phone when it is busy.

Dial 3 to forward all your calls.

To forward your calls off-premise:

1. Lift handset.

If you have a One-Touch Speed Dial key, you can press the key instead of using steps 2-6.

2. Press ICM.

Listen for: Dial tone If you have an ESL set, skip this step.

3. Press PGM#.

Listen for: Dial tone stops

4. Dial 1.

5. Select the trunk your forward will use.

You can dial the trunk number (e.g., 01) or tr unk extension number (e.g., 480).

6. Dial telephone number that will receive your calls.

7. Hang up.

To cancel your Call Forwarding:

1. Lift handset.

2. Press ICM.

Listen for: Dial tone If you have an ESL set, skip this step.

3. Press PGM#.

Listen for: Dial tone stops

4. Hang up.

52 FEATURES N1870SWG04 Issue 1-0

CALL FORWARDING CANCEL

Description

The attendant may simultaneously cancel all Call Forwards in the system. The attendant may want to do this at the end of the business day or business week. This ensures that the system directs calls normally at the start of the next business day.

Conditions

None

Default Configuration

None

Programming

Required Programming

➣

"QC- Operator Programming, Operator Extensions"

Designate extensions as operators.

Other Programming

None

Features: Introduction - Direct Trunk Access

CALL FORWARDING CANCEL

Related Features

"Do Not Disturb" / "Personal Greeting" / "Selectable Display Messages"

Cancelling Call Forwarding also cancels DNDs, Personal Greetings and Selectable Display Messages

system-wide.

Feature Operation

To cancel Call Forwarding system-wide from your attendant’s extension:

1. Lift handset.

2. Press ICM.

3. Press PGM#.

4. Dial *.

5. Hang up.

Listen for: Dial Tone

Listen for: Dial Tone stops

Listen for: Dial tone

N1870SWG04 Issue 1-0 FEATURES 53

Features: Introduction - Direct Trunk Access

CALL PARKING

Description

Call Parking places an outside call in a waiting state (called a Park orbit) so that any extension user may pick it up. There are two types of Park orbits: System Park and Personal Park. With System Park, a user may Park a call in one of ten system orbits (numbered 60-69). With Personal Park, a user may park a call at an extension. After parking the call, the user can Page the person receiving the call and hang up. The paged party just dials the orbit code from any extension to pick up the call. With Park, it is not necessary to locate a person to handle their calls.

If a call remains parked longer than the Park Orbit Recall interval, it recalls the extension that initially parked it. If still unanswered, the call recalls all extensions that normally ring for the trunk.

The system allows only one call at a time to be parked in the same System Park orbit. However, any number of users can park a call in the same Personal Park orbit. The user retrieves the Personal Parked calls on a first in first out (FIFO) basis. A call in Personal Park goes on Exclusive Hold at the destination and at the extension that parked it. The call does not ring the destination.

Conditions

(A.) Park Orbits 68 and 69 have a five-minute fixed recall interval. (B.) The code to retrieve a Personal Park is the same as Directed Call Pickup and remote Hold Retrieve.

When a user dials the code, the system picks up calls at the dialed extension in the following order:

1. Ringing Intercom calls (see Directed Call Pickup)

2. Personal Park calls (see Call Park)

3. Ringing outside calls and DILs (see Directed Call Pickup)

4. Calls on Hold (see Hold)

Default Configuration

Park enabled.

Programming

Required Programming

➣

E- Extensions, "ED- Trunk Control, Access Control"

An extension can only pick up a parked call on trunks to which it has access. Program access for each de-

sired trunk. [Y=access, N=deny access]

➣

"QT- System Timers, Park Orbit Recall Time"

For Park Orbits 60-67, set the Park Orbit Recall Time. [0-970 seconds]

Other Programming

➣

"QA- Number Plan, Park Orbit Access Digit"

If desired, change the first digit of the Park Orbit codes (factory set at 6). [0-9 (also affects ACD, Mes-

sage Waiting, Paging, Selectable Display Messages)]

➣

"KS- Programming Keys for Keysets"

Designate programmable keys as Park Orbit keys. [Orbit # (60-69)]

Related Features

"Analog Station Interface (ASI)" / "Off-Premise Extension (OPX)"

A 2500 set connected to an ASI or OPX has Call Parking capability.

"Direct Station Selection, DSS Console"

An extension user with a DSS Console can have a Park Orbit number stored with a DSS key.

"Speed Dial"

An extension user ca n have the Park functions stored with a One-Touch Speed Dial Key.

54 FEATURES N1870SWG04 Issue 1-0

"Transfer"

Instead of transferring a call to an extension, a user can place it in a Park Orbit instead.

Feature Operation

To Park your call in a system Park Orbit:

2. Dial Park Orbit code (6 0-69).

3. Page party to receive call and announce the Park Orbit code.

4. Hang up.

To Park your call at an extension (Personal Park):

2. Dial *.

3. Dial extension numb er wher e yo u want call parked.

4. Page party to receive call and announce the extension number.

5. Hang up.

Features: Introduction - Direct Trunk Access

CALL PARKING

If you have a One-Touch Speed Dial Key or a DSS key with a stored Park Orbit, you can press the key instead of using st ep s 1- 3.

At a keyset, press ICM.

Listen for: Dial Tone

At ESL set, press TRF.

Listen for: Dial tone

If you hear busy tone, press ICM and try another orbit. Optionally, you can press a DSS Console key.

If you have a One-Touch Speed Dial Key or a DSS key, you can press the key instead of us ing steps 1-3.

At a keyset, press ICM.

Listen for: Dial Tone

At ESL set, press TRF.

Listen for: Dial tone

Listen for: Dial tone stops

If you hear busy tone, press ICM and try another extension. Optionally, you can press a DSS Console key.

At your extension and at the extension where you parked the call:

N1870SWG04 Issue 1-0 FEATURES 55

Features: Introduction - Direct Trunk Access

CALL PARKING

To pick up a parked call:

Listen for announced Park code.

1. Lift handset.

If you have a One-Touch Speed Dial key or a DSS Console ke y, you can press the key instea d of using steps 2 and 3.

2. Press ICM.

Listen for: Dial tone If you have an ESL set, skip this step.

3. (Personal Park on l y) Dia l *.

Listen for: Dial tone stops

4. Dial announced Park code (60-69 or exte ns ion num be r).

56 FEATURES N1870SWG04 Issue 1-0

CALL TIMER

Description

Call Timer lets a display keyset user time their outside calls on the telephone display. This helps users that must keep track of their time on the phone.

Call Timer is only available to extensions with Call Timer keys. The user can press it any time before placing or answering a call, or while on a call. The Timer key also allows the user to time Intercom calls, or use the idle telephone as a stopwatch. There are two types of Call Timer keys, Auto Timer and Manual Timer. A keyset can have one type of timer key or the other, not both.

If an extension has an Auto Timer key, the Auto Timer key lights and the timer starts when the user places or answers a call. The timer runs until the user hangs up or presses the Auto Timer key, whichever comes first. The user can also press the Auto Timer key while idle to use it as a Manual Timer key.

With a Manual Time r key , the user can activate the timer in two ways: by dialing the Timer code or by pressing a special Timer key. If the user dials the Timer code before placing or answering an outside call, the timer starts automatically after the call connects. The Timer key offers more flexibility.

Conditions

None

Features: Introduction - Direct Trunk Access

CALL TIMER

Default Configuration

No Timer keys programmed.

•

Programming

Required Programming

➣

"KS- Programming Keys for Keysets"

Assign a programmable key as a Timer key. Th e options are TA (Aut o Timer) and TM (Manual Timer).

Each keyset should ha ve a Timer key.

Other Programming

➣

E- Extensions, "E2- Extension Circuit Type"

Assign a Circuit Type to each extension.

Related Features

"Station Message Detail Recording"

The SMDR report also helps users keep track of their time on the phone.

Feature Operation

To start the Call Timer (if you have a TM timer key):

1. Press Timer key.

You can start the Call Timer before you place or answer your call -- or while your phone is idle.

To stop the Call Timer (if you have a TM timer key):

You can stop the timer before or after you hang up.

1. Press Timer key.

The timer will run up to 59 minutes and 59 seconds and then turn off or to restart the timer from 00:00, press the Timer key again.

N1870SWG04 Issue 1-0 FEATURES 57

Features: Introduction - Direct Trunk Access

CALL WAITING (CAMP-ON)

Description

With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user camps-on, the system signals the busy extension with two beeps indicating the waiting call. The call goes through when the busy extension becomes free. Call Waiting helps busy extension users know when they have additional waiting calls. It also lets callers wait in line for a busy extension without being forgotten.

Outside calls may also automatically send Call Waiting tones to a busy extension. The tones occur if:

Another user transfers the outside call to the busy extension (see Transfer)

•

The outside call is directly terminated to the busy extension (see Direct Inward Lines)

•

The outside call normally rings a key at the busy extension (See Central Office Calls)

•

An extension with Direct Trunk Access capability can Camp-On to a busy trunk. When the trunk becomes free, the user gets a new dial tone and can place a call. Trunk Camp-On does not send Call Waiting tones to the trunk.

Conditions

(A.) For ASI exte ns i on s, ES L sets and keysets with calls stacked up behind a t r unk loop key, the system serv-

ices camped-on calls on a first in-first out basis. (B.) A busy extension only receives Call Waiting tones from the first camped-on call.

Default Configuration

All extensions can send Call Waiting tones.

•

Extensions other than the attendant cannot Camp-On to trunks.

•

Transferred calls Camp-On to ESL sets and ASIs for 60 seconds before recalling.

•

Transferred calls Camp-On to keysets for 5 rings before recalling.

•

Programming

Required Programming

➣

➣ ➣ ➣

Other Programming

➣

"CP- Inhibit Camp-On (BY0:5)"

Allow or deny an extension’s capability to send Call W aiting (Camp-On) tones when the user dials 2.

This will not affect, however, the attendant’s ability to send Call Waiting (Camp-On) tones to extensions.

[0=allow Call Waiting tones, 1=deny Call Waiting tones]

"CP- Direct Trunk Access and Trunk Camp-On (BY2:0)"

An extension user with Direct Trunk Access can camp-on to a busy trunk. [1=enable, 0=disable]

E- Extensions, "E3- Extension Class of Service"

Assign Class of Service to extensions. [00-27, 30 for attendants]

"QJ- Intercom Call Control, Alerts (Call Waiting)"

Allow or deny audible Call W a iting indications system wide. [N=allow, Y=deny]

E- Extensions, "E8- Line Access Options, Off-Hook Ringing"

If enabled, the system automatically converts Camp-On requests to Off-Hook Signaling rings.

[Y=allow, N=deny]

"QT- System Timers, Camp-On Time" (Single Line Set)

Set how long a transferred call should Camp-On to a busy ESL Set or ASI before recalling the transfer-

ring party. [0-970 seconds]

"QT- System Timers, Number of Rings Before Recall"

Set how many times a transferred call rings an idle or busy keyset before recalling the transferring party.

[3-15]

58 FEATURES N1870SWG04 Issue 1-0

Related Features

"Callback" / "Line (Tr unk) Queuing"

If an extension user Camps-On and then hangs up, the system converts the Camp-On to a Callback/Line

Queue.

"Digital Door Box"

An extension cannot rece ive off-hook signals from a Door Box unless the system has AUX Mod ule

02.10.

"Direct Station Selection, Extension"

After hearing busy tone, a DSS caller can camp-on to a busy extension.

"Direct Trunk Access"

An extension user with Direct Trunk Access can dial 2 to camp-on to a busy trunk.

"Do Not Disturb"

An extension user cannot dial 2 to send Camp-On tones to a busy extension in Do Not Disturb.

"Group Ring (Ring Groups)"

An Intercom caller or trunk cannot send Call Waiting tones to a Ring Group. The call just waits for an

extension in the group to become free.

"Intercom"

After placing an Intercom call to a busy extension, the user can:

•

"Off-Hook Signaling"

If an extension has off-hook ringing enabled (in E8), it automatically converts incoming Call Waiting

beeps to off-hook ringing.

"Privacy"

Privacy blocks Call W aiting (Camp-On) tones.

"Ringing Line Preference"

A keyset with Ringing Line Preference answers camped-on calls on a first in-first out basis.

"Split"

Call W a iting lets an extension user know when they have a call waiting.

"Toll Restriction"

Trunk Camp-On bypasses Toll Restriction.

"Transfer"

When transferring a call to a busy extension, the transferring extension user can Camp-On and wait to

make an announcement. Or, the user can hang up and have the transferred call wait at the busy extension.

Features: Introduction - Direct Trunk Access

CALL WAITING (CAMP-ON)

Leave a Callback request Camp-on (wait in line off hook) Send an off-hook signal

Feature Operation

To send a Call Waiting tone to a busy extension:

Listen for: Busy tone

1. Dial 2.

Listen for: ICM Ring If you hear Ring/Busy, the called extension converts your Camp-On to off-hook ringing.

2. W ait off hook for called party to answer.

If you hang up, you leave a Callback at the busy extension.

N1870SWG04 Issue 1-0 FEATURES 59

Features: Introduction - Direct Trunk Access

CALL WAITING (CAMP-ON)

To Camp-On to a busy trunk:

Listen for: Busy tone

1. Dial 2.

Listen for: Busy tone stops

2. Wait off-hook for the trun k t o be come free.

When you hear dial t on e, place your new call . If you hang up, the Camp- On co nverts to a Trunk Queue.

To answer a Call Waiting tone at a keyset:

Listen for: Two beep s If an Intercom call is waiting, your display shows the first waiting call.

1. Press flashing key .

To save your initial call, place it on Hold first. If your ICM key continues flashing, you have additional calls waiting. You will not hear two beeps again.

To switch (alternate between the calls), refer to the Split feature.

To answer a Call Waiting tone at an ESL set:

Listen for: Two beep s

Press HOLD.

Dial * 2.

To switch (alternate between the calls), refer to the Split feature. If you hear two beeps again, you have an additional call waiting.

Hang up and lift handset when phone rings.

60 FEATURES N1870SWG04 Issue 1-0

CALLBACK

Description

When an extension user calls a busy extension, the user may leav e a Ca llba ck req ue st for a re tur n ca ll. T he user does not have to repeatedly call the busy extension back, hoping to find it idle.

The system processes Ca l l backs as follows:

1. Caller at extension A leaves a Callback at busy extension B.

2. When caller B becomes idle (for at least four seconds), the system rings caller A. This is called the Call-

3. Once caller A answers the Callback ring, the system rings (formerly busy) caller B.

4. As soon as caller B answers, the system sets up an Intercom call between A and B.

An extension user can only leave one Callba ck reque st at a busy exte nsion . The user ca n, however, leav e Ca llbacks at any number of extensions at the same time. Additionally, more that one extension can leave a Callback at a single busy extension. The system queues these Callback s and pr ocesses them on a first in-first out basis.

Features: Introduction - Direct Trunk Access

CALLBACK

Caller A ca n plac e or a nswer additional calls in the meantime.

back ring.

Caller B can place or answer additional calls before four seconds and not affect the Callback.

If caller A does not answer the Callback ring (within five rings - this is fixed and is not able to be

changed), the system cancels the Callback.

If caller A places another ca ll (and caller B he ar s busy), the system reinstates the callbac k when caller B

hangs up.

Conditions

(A.) A power failure or system reset cancels all Callback requests.

Default Configuration

Callback allowed.

Programming

Required Programming

None

Other Programming

➣

"CP- Allow Callback Priority (BY1:7)"

Allow/deny trunk Callback queueing priority for extensions with this COS. [1=allow, 0=deny]

➣

E- Extensions, "E3- Extension Class of Service"

Assign Class of Ser vice to extensions. [00-27, 30 for operators]

Related Features

"Attendant Positions"

An attendant cannot leave a Callba ck reque st. Since atte nd an ts are ne ver busy, a user cannot leave a Call-

back request for an attendant.

"Call Wait ing (Camp-O n)"

Call Waiting lets a user wait off-hook for a busy extension to become free.

"Do Not Disturb"

An extension user cannot leave a Callback at an extension in Do Not Disturb.

"Intercom"

After placing an Intercom call to a busy extension, the user can:

•

Leave a Callback request Camp-on (wait in line off hook) Send an off-hook signal

N1870SWG04 Issue 1-0 FEATURES 61

Features: Introduction - Direct Trunk Access

CALLBACK

"Line (Trunk) Queuing"

Line Queuing lets an extension user leave a Callback request for a trunk.

"Off-Hook Signaling"

An extension user cannot leave a Callback after initiating a Whisper Page.

Feature Operation

To request a Callback (after calling a busy extension):

Listen for: Busy Tone or Ring Busy tone

1. Do not hang up.

2. Dial 2.

Listen for: Ringing

3. Hang up.

To answer when Callback rings you back:

Listen for: Callback Ring

1. Lift handset.

Listen for: Two beep s or Ri ng i ng

If you hear ringi ng , wait fo r ca l l ed par t y to an swer.

If you hear two beeps, you can begin spe a k ing.

To cancel a Callback request at a specific extension:

1. Call busy extension again.

Listen for: Busy tone

2. Press *.

Listen for: Dial tone

3. Hang up.

To cancel all your Callbacks simultaneously:

This also cancels all your Line Queuing requests.

1. Lift handset.

2. Press ICM.

Listen for: Dial tone If you have an ESL set, skip this step. At an ESL set, this also cancels your trunk Callbacks and

Messages Waiting.

4. Hang up.

At a keyset, press * FTR.

At an ESL set, press # *.

62 FEATURES N1870SWG04 Issue 1-0

CALLER ID

Description

Caller ID allows a display keyset to show an incoming caller’s telephone number (called the Directory Number or DN) and optional name. The Caller ID information is available as either a post-answer or pre-answer display. Normally , the system provides the Caller ID post-answer display. With the post-answer display, the user sees the incoming caller’s number/name after they answer the call. With the pre-answer display, the user can preview the caller’s number before picking up the ringing line. The pre-answer display is only available if the system has Automatic Handsfree disabled.

Caller ID supports the telco’s Called Number Identification (CNI) and Called Number Delivery (CND) service, when available. These services provide the Caller ID information (i.e., messages) between the first and second ring burst of an incoming call. There are two types of Caller ID message fo rmats cu rr en tly a va ilab le: Sing le Message Format and Multiple Message Format. With Single Message Format, the telco sends only the caller’s phone number (DN). The DN is either 7 or 10 digits long. In Multiple Message Format, the telco sends the DN and the caller’s name. The DN for this format is also 7 or 10 digits long, and the name provided consists of up to 15 ASCII characters. The system tem pora rily store s the DN d ata in NP- Pro gram ming Na mes and Messages for the ringing trunk. The data remains stored for the duration of the call.

Features: Introduction - Direct Trunk Access

CALLER ID

Available in Software Levels:

Base

> 02.00

AUX SAUX/XAUX

> 02.10 >08

In addition to displaying the DN and name, Caller ID can also display several unique messages received from the telco:

Message Description

PRIVATE Caller has blocked Caller ID. Telco will not pass the DN.

OUT OF AREA Caller has dialed from an area that does not support Caller ID.

UNAVAILABLE Telco’s Caller ID is out of service.

If installed (see Hardware Considerations below), Caller ID is enabled for all types of outside calls, including:

Calls ringing all ph on es with ri ng a nd access (i.e., ke y rin g)

•

Calls transferred from another extension

•

Calls transferred from Operator Assistance (v ia the Voice Module Unit)

•

Calls transferred from Voice Mail (screened or unscreened)

•

Direct Inward Lines (DILs)

•

Assigned Night Answer (ANA) Calls

•

N1870SWG04 Issue 1-0 FEATURES 63

Features: Introduction - Direct Trunk Access

CALLER ID

Caller ID: Trunk Display

The system provides unique displays for incoming Caller ID (CND) and non-Caller ID (non-CND) trunks. The information a display keyset user sees depends on the type of incoming trunk call and the type of trunk. The following chart describes the telephone display for each type of incoming CND and non-CND trunk call.

CND Trunk Non-CND Trunk

Unscreened Transfers

Screened Transfers

Calls Transferred by

Voice Mail

Key Ring (post-answer)

& Direct Inward Lines

Prior to software version 02.10, the display telephone always showed the incoming trunk’s Caller ID information (CND trunks) or programmed name (non-CND trunks).

Caller ID: Enhanced Display

The Caller ID display for 10-digit numbers on incoming CND trunks is consistent with the 7-digit display formats. The chart below shows the format of the display for each CND call type.

Caller ID data for the incoming trunk.

The screening extension’s name/numbe r, followed by the Caller ID data for the incoming trunk.

The Caller ID data for the transferred trunk.

Caller ID data for the incoming trunk.

Type of Call Format of Display

7-digit NNX-nnnn

10-digit NPA NNX-nnnn

The name/numbe r fo r the incoming trunk.

The screening extension’s name/numbe r (even after the screening caller hangs up).

The transferring Voice Mail port’s name/number.

Name/number fo r the incoming trunk.

Prior to AUX Module 02.20, the Caller ID display fo r in co min g CND trunk calls had brackets around the area code (NPA).

Caller ID and the SMDR Report

The system identifies incoming Caller ID calls on the SMDR report (see the sample below). If a system user answers a Caller ID call, the SMDR NUMBER DIALED field shows the caller’s 7- or 10-digit number (DN) followed by *. If the call is unanswered, the NUMBER DIALED field shows the DN followed by **. For Caller ID calls in the Multiple Message format, SMDR prints two consecutive records. The first record is the DN followed either * or **. The se co nd record is the caller’s name (up to 15 ASCII characters). The STA, LIN, START, ELAPSE, COST and S# fields are identic al fo r bo th re co rd s.

SMDR Report with Caller ID

STATI ON MESSAGE DETAIL RECORDING 02/24/94 09:57:06

------+----+----------------------------------+--------------+-----------+------------+--------+--- 384 | 13| 2039299115**| | 09:51:44 | 00:00:11 | $00.00 | 01 = RNA CND 308 | 14| 2039299115**| | 09:51:44 | 00:00:31 | $00.00 | 01 = ANS CND 305 | 04| 9268871| | 09:51:45 | 00:00:31 | $00.00 | 01 = Outgoing 307 | 06| -| | 09:52:45 | 00:00:03 |$00.00 | 01 = Non-CND 309 | 05| 22102| | 09:52:41 | 00:00:08 | $00.00 | 01 = Outgoing 308 | 01| 5045554321*| 123456789 | 09:56:06 | 00:00:30 | $00.00 | 01 = Multi CND

64 FEATURES N1870SWG04 Issue 1-0

Features: Introduction - Direct Trunk Access

CALLER ID

308 | 01| SMITH, JOHN M.| | 09:56:06 | 00:00:30 | $00.00 | 01 = CND name

Hardware Considerations

Caller ID requires the installation of at least one ID/4CO Caller ID Module (P/N 88512). The Caller ID Module is a standard 4 CO Module with four trunk circuits and added Caller ID capability. Each module provides Caller ID service for the trunks connected to it. For example, the inside Caller ID Module in the Main CEU provides Caller ID capability for trunks 1-4. The system can have up to six Caller ID Modules, providing Caller ID capability to all 24 trunks.

Conditions

Caller ID requires AUX Module software ver sion 0 2. 10 or hig he r, SAUX/XAUX Module software version 08 or higher and Base 2.00 or higher. Do not install Caller ID Modules in a system that uses software prior to version 02.10. Caller ID is compatible, however, with older system databases. This allows you to upgrade existing sites without initializing the system.

Default Configuration

Caller ID enabled automatically after the installation of Caller ID Modules. Caller ID pre-answer display disabled (Automa tic Handsfree Enabled).

Programming

➣

"QE- Automatic Handsfree"

The system can have the Caller ID pre-answer display only if you disable (N) Automatic Handsfree.

Related Features

"Automatic Route Selection"

ARS can block outg oing Caller ID information. You may need to blo ck Caller ID for ce rt ain sites (such

as crisis centers) that need to keep their identity confidential. To do this, insert the Caller ID block code

(e.g., *67) in the ARS Dial Treatments.

"Station Message Detail Recording"

To allow for the temporary storage of Caller ID trunk names, the SMDR buffer now holds 108 records

(reduced from 120).

Feature Operation

To answer a Caller ID call (with the pre-answer display disabled):

1. Lift handset or press flashing line/loop key.

To answer a Caller ID call (with the pre-answer display enabled):

1. Press the flashing line/loop key to display the incoming caller’s number.

2. Press the flashing line/loop key again to display the incoming caller’s name (if available).

3. Lift the handset to answer the call.

You can optionally press another line/loop key instead of displaying the incoming caller’s name in step 3.

You can optionally press another line/loop key instead of answering the call in step 3.

If you previewed many ringing lines, this step answers the most recently pressed line key.

To redisplay the Caller ID information for the call you are on:

1. Press the line key for the call.

N1870SWG04 Issue 1-0 FEATURES 65

Features: Introduction - Direct Trunk Access

CENTRAL OFFICE CALLS, ANSWERING

Description

The system administrator can customize the routing of incoming CO (trunk) calls to meet the exact site requirements. This lets trunk calls ring and be answered at any combination of system extensions. CO trunks can only be loop start.

Conditions

None

Default Configuration

The attendant ha s ringing and access fo r t ru nk s 1- 16 on pr ogrammable keys 1-16. Tr un ks 17 -2 4 (t h ree-cabinet systems only) are not on keys and ring the phone directly.

All keyset users have lamp only and access for trunks 1-16 on programmable keys 1-16. Trunks 17-24 (threecabinet systems only) are not on keys. The user has ac ce ss to these trun ks as well.

Programming

Required Programming

➣

E- Extensions, "ED- Trunk Control, Ring Control"

For each keyset, des ign at e the ringing options for each trunk. If you ente r D, se e QT- System Timers, De-

layed Ring Interval in Other Programming below. You normally program the attendant with ringing for

each trunk. This gives unanswered calls and recalls at least one destination in the system.

[R=immediate ring, D=delayed ring, L=lamp only (no ring), R=night ring]

➣

E- Extensions, "ED- Trunk Control, Access Control"

For each extension, assign access for the lines the extension should be able to answer. You normally pro-

gram the attendant with access for each trunk. [Y=access, N=no access]

➣

E- T runks, "E2- Trunk Circuit T ype"

Program circuit typ e fo r ea ch tr un k. (se e pa ge 394)

➣

E- T runks, "E9- Direct Trunk T e rmination"

Enter 300 to have extensions ring according to their ED programming assignments.

➣

"KS- Programming Keys for Keysets"

Program the types of keys that will ring the extension. Additionally, make sure that every keyset has at

least one fixed or switched loop key. This ensures that an incoming call will ring a key somewhere on

the keyset. On key systems, loop keys are for incoming calls only. Only switched loop keys are ava ilable.

(see page 439)

Other Programming

➣

E- Extensions, "EK- Retain Tr unk Volume Setting "

Available in Software Levels:

Base

N/A

Enter Y if the system should apply the user-set volume for trunk calls. Enter N if the system should ap-

ply a median volume level for each new trunk call.

66 FEATURES N1870SWG04 Issue 1-0

AUX

>Y 2.0

➣

"NP- Programming Names and Messages"

Assign names to incoming trunks. The name displays after a display set user answers a call on the trunk.

[16 digits maxim um ]

➣

"QE- Line Gain Table, Gain"

Set the gains for each trunk.

[+6 dB gain, +3 dB gain, 0 dB, -3dB loss, -6 dB loss, -9 dB loss, -12 dB loss]

➣

"QE- Manual Sidetone"

You can adjust the sidetone manually for each trunk. This lets you fine tune each trunk’s sidetone level,

if necessary. [Y=enable, N=di sa bl e]

➣

"QT- System Timers, Delayed Ring Interval"

Set the delayed ring interval for trunks with delayed ringing. This is the D option in E, Extensions, ED-

Trunk Control, Ring Control. [1-10]

➣

"QT- System Timers, Loop Disconnect Time"

Set the disconnect interval for trunks. [0-99]

Related Features

"Attendant Positions"

The attendant has the same flexibility for answering calls as does a non-attendant keyset.

"Automatic Call Distribution"

DILs to an ACD group ring extensions in the group directly.

"Automatic Handsfree"

If the system has Automatic Handsfree, an extension user can answer a trunk call just by pressing the line

key.

"Call Forwarding"

Call Forwarding does not reroute calls ringing line or loop keys (except DILs).

"Direct Inward Line (DIL)"

A Direct Inward Line rings its programmed destination extension directly.

"Direct Station Selection, DSS Console"

DSS Consoles can have line keys for answering calls.

"Distinctive Ringing, Tones and Flash Patterns"

In Aux Module Y2.0/Base Y5.0 and later, selected trunks can have Distinctive Ringing.

"Extension Hunting"

DILs to a UCD hunt group rin g ex t ensions in the group directly.

"Group Ring (Ring Groups)"

DILs to a Ring Group ring all extensions in the ring group directly.

"Intrusion (Bar ge-In)"

An extension user ca nnot Intrude on a busy trunk.

"Night Answer (Off-Hours Ringing)"

Night Answer lets specified trunks ring an extension at night (off hours).

Features: Introduction - Direct Trunk Access

CENTRAL OFFICE CALLS, ANSWERING

Available in Software Levels:

Base

> Y5.0

AUX

> Y2.0

N1870SWG04 Issue 1-0 FEATURES 67

Features: Introduction - Direct Trunk Access

CENTRAL OFFICE CALLS, ANSWERING

"Operator Assistance (O PA)"

An OPA call rings the destination extension on the line key that corresponds to the trunk that the OPA an-

swered. If the extension has no line key for the trunk, the call rings the extension’s loop key.

"Personal Greeting"

Outside calls ringing an extension directly (either DILs or via Transfer) hear the Personal Greeting, if en-

abled. The outside call then rings the specified extension. If there is no specified extension, the call

rings all extensions with ringing for the trunk. Outside calls ringing a line key don’t activate Personal

Greeting.

"Ringing Line Preference"

A keyset user can answer a ringing call by just lifting the handset.

"Split"

Extension users can Split on any trunk they can use for placing calls.

"Voice Module Unit (VMU)"

A VMU call rings the destination extension on the line key that corresponds to the trunk that the VMU

answered. If the extension has no line key for the trunk, the call rings the extension’s loop key.

Feature Operation

To answer a trunk call:

Listen for: (Optional) Trunk Ring

1. Lift handset.

If you have an ASI/OPX/ESL set, you automatically answer the call.

2. If not connected to the call, press flashing programmable key.

68 FEATURES N1870SWG04 Issue 1-0

CENTRAL OFFICE CALLS, PLACING

Description

The system administrator can cu stomiz e the way each extension user places outgo i ng trun k ca lls. A user can place a call b y :

Pressing a line key (keyset only)

•

Dialing a trunk acce ss co de (e.g., 801)

•

Dialing a trunk group code (9 or 90-98)

•

Dialing a trunk extension number (e.g., 480)

•

System programming lets the administrator customize the call placing options to meet site requirements and each individual’s needs. CO trunks can only be lo op star t .

Conditions

(A.) On power up, the system automatically does a side tone test on each trunk. Refer to IS- Side Tone Test

for more information.

Default Configuration

All keyset users can place calls on trunks 1-16 vi a programmable keys 1-16.

•

All users can place calls by dialing trunk access codes (e.g., 801).

•

Placing calls via trunk groups is not available.

•

Features: Introduction - Direct Trunk Access

CENTRAL OFFICE CALLS, PLACING

Programming

Required Programming

➣

➣ ➣ ➣ ➣ ➣

Other Programming

➣

E- Extensions, "E8- Line Access Options, Key Access to Outbound Lines"

If enabled, keyset user can press a line key to place a call (if also allowed by ED programming).

[Y=enable, N=disable]

E- Extensions, "E8- Line Access Options, Allow Line Code Dial-Up"

If enabled, user can dial trunk access code (e.g., 801) to access trunks (if also allowed by ED program-

ming). [Y=enable, N=disable]

E- Extensions, "E8- Line Access Options, Access to Groups 90-95" (not on key systems)

If enabled, user can dial 90-95 to access trunk groups 1 -6. [Y=enable, N=disable]

E- Extensions, "ED- Trunk Control, Access Control"

Assign access for each trunk on which the user should be able to place calls. [Y=enable, N=disable]

E- Extensions, "ED- Trunk Control, Call-Out Control"

Enable call-out for each trunk on which the user should be able to place calls. [Y=enable, N=disable]

E- T runks, "E2- Trunk Circuit T ype"

Program the correct circuit type for each trunk. (see page 394)

"KS- Programming Keys for Keysets"

Program the types of keys that allow the extension user to place trunk calls. (see page 439)

E- Extensions, "EK- Retain Trunk Volume Setting"

Available in Software Levels:

Base

N/A

AUX

> Y2.0

Enter Y if the system should apply the user-set volume for trunk calls. Enter N if the system should ap-

ply a median volume level for each new trunk call.

➣

"QA- Number Plan, Trunk Access Digit"

Specify the first digit a user dials to place a call on a specific trunk. [0-9 (also changes Paging and

Time/Date fe atu re s]

N1870SWG04 Issue 1-0 FEATURES 69

Features: Introduction - Direct Trunk Access

CENTRAL OFFICE CALLS, PLACING

➣

"QE- Line Gain Table, Gain"

Set the gain for trunks. [+6 dB gain, +3 dB gain, 0 dB, -3 dB loss, -6 dB loss, -9 dB loss, -12 dB loss]

➣

"QE- Manual Sidetone"

You can adjust the sidetone manually for each trunk. This lets you fine tune each trunk’s sidetone level,

if necessary. [ Y=enable, N=disable]

➣

"QT- System Timers, Loop Disconnect Time"

Available in Software Levels:

Base

> Y5.0

Set the disconnect interval for trunks. [0-99]

Related Features

"Account Code Capability"

Users can dial Account Codes while placing calls. The system may require Account Code Entry.

"Attendant Positions"

The attendant has the same flexibility for placing and answering calls as does a non-attendant keyset.

"Automatic Handsfree"

If the system has Automatic Handsfree, an exte nsion user ca n p lace a call by just pressing a line key be-

fore dialing.

"Automatic Route Selection"

ARS may restrict the numbers a user may dial.

"Call Forwarding"

An extension user can forward calls off-premise only over lines to which the user normally has access

and call-out.

"Dialing Number Preview"

Dialing Number Preview lets a user dial, review and correct a number before the system dials it out.

"Direct Inward Line (DIL)"

Extension users can place calls on DIL trunks.

"Direct Inward System Access (DISA)"

If a DISA caller places an outgoing call over a Dial Pulse trunk, the system outdials both DTMF and Dial

Pulse digits. Some COs may not be compatible with this type of signaling.

"Direct Station Selection, DSS Console"

DSS Consoles can have line keys for placing calls.

"Direct Trunk Access"

Direct Trunk Access lets an extension user place a call by dialing the trunk number.

"Equal Access Compatibility"

Users access trunks for Equal Access calls in the normal way. All trunk programming applies to Equal

Access calls.

"Intrusion (Bar ge-In)"

An extension user ca nnot Intrude on a busy trunk.

"Last Number Redial" / "Save" / "Speed Dial"

These features give extension users convenient options to dialing manually.

"Line (Trunk) Queuing"

A user can queue for an available trunk if all trunks are busy.

"Line (Trunk) Rotaries (Hybrid Only)"

The system administrator can group trunks into rotaries for placing outside calls.

"Non-Blocking Architecture"

The system has 56 dial i n g bu ffers. An extension uses a dia l i ng bu ffer when dialing digits for Int ercom or

trunk calls. This means that a total of 56 extensions can dial digits simultaneously.

"Split"

Extension users can Split on any trunk they can use for placing calls.

"Toll Restriction"

T oll Restriction may restrict the numbers a user may dial.

AUX

> Y2.0

70 FEATURES N1870SWG04 Issue 1-0

Feature Operation

To place an outside call using a line key:

1. Lift handset.

2. Press line key

3. Dial number.

To place a call using dial-up codes:

1. Lift handset.

2. Press ICM.

3. Dial code.

Features: Introduction - Direct Trunk Access

CENTRAL OFFICE CALLS, PLACING

Listen for: Dial tone

Listen for: Digits dialing out

Listen for: Dial Tone

You ca n dial: A trunk extension number (See Direct Trunk Access) A trunk access code (e.g., 801) Trunk group access code - 9 or 90-98 (See Line Rotaries)

N1870SWG04 Issue 1-0 FEATURES 71

Features: Introduction - Direct Trunk Access

CENTREX COMPATIBLE FEATURE KEYS

Description

Centrex Feature Keys are programmable keys customized with Centrex/PBX functions. If the system is installed behind a Centrex/PBX, these keys give extension users one-touch access to complex Centrex/PBX functions. A Centrex feature key can contain any combination of:

Digits 0-9, * or #

•

Delay (D)

•

Flash (F)

•

Pause (P)

•

The Centrex code can be up to 10 entries long. The system allows a total of 41 Centrex Feature Keys. Only systems with AUX Modules can have Centrex Fe atu re Ke ys.

Conditions

The system ignores the Flash option if F is the first key entry and the user is not on an established trunk call.

Default Configuration

No Centrex fea ture keys programmed.

Programming

Required Programming

➣

"FC4- Reset All Keyset F ea ture Keys"

Before programming Centrex Feature Keys for the first time, reset the system memory used for Centrex

feature keys.

➣

"KS- Programming Keys for Keysets"

Assign keys as Centrex keys. For Centrex keys, the system requests a trunk number before you enter the

Centrex code .

["F" + line # + definition (0-9, *, #, P=pause, ,D=delay, F=flash]

Other Programming

➣

"QT- System Timers, Flash Response Time"

Set the flash (open circuit) interval. [1-25]

➣

"QT- System Timers, Dialtone Detection Counter"

Set how long the system waits for dialtone. The system waits three times this interval to detect second

dialtone. [1-6]

➣

"QT- System Timers, Centrex-Type Feature Key Delay"

Set the Centrex delay interval. This is the interval that corresponds to a D entry when programming Cen-

trex keys.

[5-99]

➣

"QX- Suppress ’#’ When Speed Dialing"

Allow or prevent the system from outdialing a # if stored with a Centrex feature key.

[Y=prevents #, N=allows #]

Related Features

"Flash"

Available in Software Levels:

Base

> 02.00

The flash, delay, and pause features are able to be stored in Centrex Keys and in Spe ed Dial numbers.

"PBX/Centrex Compatibility"

The system admin i strator must program trunks for operat i o n behind a Centrex /P BX.

72 FEATURES N1870SWG04 Issue 1-0

AUX

>02.10

"Station Message Detail Recording"

If applicable, the SMDR report will list the codes D (delay), F (Flash) and P (pause) in the ’Number Di-

aled’ field.

Feature Operation

To use a Centrex feature key:

1. (Optional) Lift handset.

2. Press Centrex feature key.

Features: Introduction - Direct Trunk Access

CENTREX COMPATIBLE FEATURE KEYS

If you are already on a call, skip this step.

The stored function automatically executes. If the function contains a trunk code and you are already on a trunk, the system strips out the trunk code.

N1870SWG04 Issue 1-0 FEATURES 73

Features: Introduction - Direct Trunk Access

CLASS OF SERVICE

Description

Class of Service (COS) sets various features and dialing options for extensions (and certain types of trunks). An extension can have only one COS; however, any number of extensions may share the same COS. Class of Service lets the system administrator tailor the dialing options for each user.

The system or g an i zes Class of Servic e op t i on s int o bytes. There are four COS bytes: 0, 1, 2, and 3. Each byte has eight individual options called bits (0-7). T o change a COS option, you change the bit of a specific byte. This manual abbreviates the COS nomenclature. For example, byte 0 bit 7 is BY0:7.

The system supports 28 Classes of Service. Extensions normally use Classes of Service 01-27. The system pe rmanently assigns attendants Cla ss of S er vi ce 30, which cannot be c ha ng e d . However , COS 30 foll o ws t he programming for COS 00. The syst em adm i ni st ra t or ca n cha ng e t he opti o ns for COS 30 by changing COS 00.

The chart below correlates each Class of Service option to the feature it affects. It also shows the default setting for COS 01, which is the standard COS for all extensions. Refer to the individual feature description for more information. COS 30 (for attendants) has the same default as COS 1, except:

COS 30 allows Break In (BY0:4)

•

COS 30 allows Direct Trunk Access (BY2:0)

•

COS 1

Feature COS Option Byte/Bit Default Automatic Call Distribution ACD Supervisor Keyset

BY2:6 0-No

Call Forwarding Inhibit Call Forwarding BY0:6 0-No

Allow Off-Premise Call Forwarding

Allow Remote Call Forwarding BY3:4 0-No Call Waiting Inhibit Camp-On BY0:5 0-No Callback Allow Callback Priority Direct Trunk Access Direct Trunk Access/Trunk Camp-On BY2:0 0-No Distinctive Ringing Single Ring OPX Flash Inhibit Flash for Single Line Sets Intrusion Allow Break-I n (Intrusion) BY0:4 0-No OPA Inhibit OPA Transfers to Exte nsion BY0:1 0-No Paging Inhibit Access to Page Zone 3 BY2:4 0-No

Inhibit Access to Page Zone 2 BY2:3 0-No

Inhibit Access to Page Zone 1 BY2:2 0-No

Inhibit Access to All Call Paging BY2:1 0-No Privacy Allow Privacy Silent Monitor Allow Silent Monitor BY2:5 0-No Speed Dial Inhibit System Speed Dial BY0:7 0-No

BY0:3 0-No

BY1:7 0-No

BY2:7 0-No BY2:6 0-No

BY1:6 0-No

Toll Restriction Allow Only Intercom Calls at Night BY0:2 0-No

Allow Only Local Calls at Night BY1:4 0-No

Allow Only Local Calls (Day or Night) BY1:3 0-No

74 FEATURES N1870SWG04 Issue 1-0

Features: Introduction - Direct Trunk Access

Extension Toll Restriction Level BY1:1 0 Transfer Allow Extended Ring

CLASS OF SERVICE

BY1:5 0-No

Voice Mail Personal Answering Machine Emulation

1 These features are not available to atten da nts.

Conditions

None

Default Configuration

All extensions have COS 01.

•

All trunks have COS 00.

•

The attendant has COS 30.

•

See chart above for details.

•

Data Ports with permanent Receive/Transmit Connection have COS 29. Refer to the Data Products Man-

•

ual.

Only CO Calls Forward to Voice Mail BY3:6 0-No

Programming

Required Programming

➣

"C- Class of Servic e "

Set the Class of Service options.

➣

E- Extensions, "E3- Extension Class of Service" / E- Trunks, "E3- Trunk Class of Service"

Assign a Class of Service to trunks (where applicable) and extensions. [00-27, 30 for operators]

Other Programming

None

Related Features

"Direct Inward System Access (DISA)"

Since DISA trunk callers can use many extension features, this trunk should have a COS.

"Equal Access Compatibility"

Equal Access calls follow all Class of Service dialing restrictions.

"Intrusion (Bar ge-In)"

An extension’s COS sets its Intrusion options.

"Loop Keys" / "Prime Line Selection"

If an extension’s COS has CP- Allow Only Intercom Calls at Night (BY0:2=1), the extension cannot use loop keys or Prime Line Selection at night.

"Time and Date Setting"

Only extensions with COS 00 can set the Time and Date.

Feature Operation

Refer to the features referenced above.

N1870SWG04 Issue 1-0 FEATURES 75

Features: Introduction - Direct Trunk Access

CONFERENCE

Description

Conference lets an extension user add an additional party to their conversation. With Conference, a user may join in a three-way telephone meeting without leaving the office. The added call may be an Intercom or outside call.

In addition to Conference, the following features also allow three-party calls:

Intrusion

•

Meet-Me-Conference

•

Privacy Release Groups

•

Tandem Calls

•

Conditions

(A.) Conferencing trunk calls requires either loop start trunks with disconnect supervision. (B.) The system supports ei g ht simultaneous t hree-party Co nferences.

Default Configuration

Conference allowed at all exten sions.

Programming

Required Programming

None

Other Programming

➣

E- Extensions, "ED- Trunk Control, Access Control"

When Conferencing with a trunk, only the extension initiating the Conference needs access to the trunk. [Y=allow, N=deny]

Related Features

"Intrusion (Bar ge-In)"

An extension’s COS sets its Intrusion options.

"Meet-Me Conference"

Conference lets an extension user add an additional party to their conversation. Conference has an initiator (controller): Meet-Me Conference does not.

"Music On Hold"

While an extension users sets up a Conference, MOH plays to their initial caller.

"Privacy Release Groups"

A Privacy Release Group member cannot join a Conference call.

"Tandem Calls (Tandem Trunking)"

Tandem Calls lets a user Conference with two trunk calls and then leave the Conference. The two trunk calls remain connected.

76 FEATURES N1870SWG04 Issue 1-0

Feature Operation

To set up a Conference at a keyset:

1. Place or answer first call.

2. Press CONF.

3. Place or answer second call.

4. Press CONF.

To set up a Conference at an ESL set:

1. Place or answer first call.

2. Press HLD.

3. Place or answer second call.

4. Press HLD, *, #.

Features: Introduction - Direct Trunk Access

CONFERENCE

Listen for: Conversation with caller

Listen for: Dial tone If you were on an outside call, a line key flashes also. If all Conference circuits are busy, you hear

fast busy tone.

Listen for: Conversation with caller

Listen for: Conversation with both parties If the Conference includes at least one Intercom caller, the other parties remain connected if you

hang up.

Listen for: Conversation with caller

Listen for: Dial tone

Listen for: Conversation with caller

Listen for: Conversation with both parties If the Conference includes at least one Intercom caller, the other parties remain connected if you

hang up.

N1870SWG04 Issue 1-0 FEATURES 77

Features: Introduction - Direct Trunk Access

DATA

Description

The system provides internal and external RS-232-C data communications. Using the optional Data Products (listed below), the system can link (network) computers, printers, terminals and other RS-232-C devices. The Data Products have unique installation and programming requirements. Refer to the Data Products Manual (P/N N1850DMG01) for the specif ics.

Data Products Part Number Data Module 88400

Companion module for keyset that lets user connect an RS-232-C data device

Mini Data Unit 89408

Small "desk-top" version of the Data Rack that accepts two Dataport PCBs, two Modem Pooling PCBs or one of each. Requires AUX Module.

Mini Data Unit Power Supply 89409

Separate power supply for Mini Data Unit

Dataport PCB 89460

Plugs into the Mini Data Unit and connects up to two RS-232-C data devices

Modem Pooling PCB 89465

Plugs into the Mini Data Unit and allows system users to place data calls outside of the system. Each PCB contains two 103/212A modems.

DCE/DCE Adaptor 89079

Adaptor required when connecting a modem type (DCE) device to a Data Module or Dataport PCB.

Conditions

None

Default Configuration

Data communications is always available if the additional data equipment is installed and programmed.

Programming

Required Programming

Refer to the Data Products Manual (P/N N1850DMG01).

Other Programming

Refer to the Data Products Manual (P/N N1850DMG01).

Related Features

Refer to the Data Products Manual (P/N N1850DMG01).

Feature Operation

Refer to the Data Products Manual (P/N N1850DMG01) and the Data Products Feature Handbook (P/N N1850DFH01).

78 FEATURES N1870SWG04 Issue 1-0

DS01 CEU

Features: Introduction - Direct Trunk Access

DATA

Sample Data Installation

Data Module

2-pair Station Cable

01870L21

Computer

DS01

Telephone

Computer

2-pair Station Cable

Data Module

RS-232-C Cable

2-pair Station Cable

DS01

Telephone

RS-232-C Cable

Computer-to-Computer Data Path Computer-to-Printer Data Path

Mini Data Unit

Printer

N1870SWG04 Issue 1-0 FEATURES 79

Features: Introduction - Direct Trunk Access

DP AND DTMF COMPATIBILITY

Description

The system administrator can program each trunk for Dual T o ne Multifrequenc y (DTMF) or Dial Pulse (DP) dialing. This allows the system to connect to any combination of DTMF or DP trunks.

DP/DTMF Compatibility also provides Pulse to Tone Conversion. Pulse to Tone Conversion lets a user change their extension’s dialing mode while placing a call. For systems in a DP area, this permits users to access dialup OCCs (e.g., MCI or GTE Sprint) from a DP area. The user can, for example:

Place a call to an OCC over DP trunks.

•

Wait six seconds after dialing the OCC’s local number.

•

Dial the OCC security code and desired number. The system dials the digits after the six-second wait as

•

DTMF.

Conditions

None

Default Configuration

All trunks have loop start DTMF signaling.

•

Since all COSs have Toll Restriction Level 0, all COSs allow Pulse to Tone Conversion. Continued dial-

•

ing is always allowed by COS 0. Continued Dialing is switchable (by Toll Level) for all other COSs.

Programming

Required Programming

➣

E- T runks, "E2- Trunk Circuit T ype"

Assign a circuit type that matches the signaling for each connected trunk. If a trunk has both DP and DTMF signaling, prog ram it for DTMF. (see page 342)

Other Programming

➣

"AP- Allow Active Dial Pad"

Enable for each Toll Restriction level that should allow Pulse to Tone Conversion. [Y=allow, N=deny]

➣

"CP- Extension Toll Restriction Level (BY1:0-2)"

Assign a Toll restriction level to each COS. [0-7]

➣

E- Extensions, "E3- Extension Class of Service"

Assign a COS to each extension. [00-27, 30 for operators]

Related Features

"Special Services and OCC Compatibility"

After a special service answers, it requires DTMF signaling. Pulse to Tone Conversion lets a user dial a special service from a DP area.

"Speed Dial"

If a Speed Dial number use s a DP trunk and contains a pause, Pulse to Tone Conversion can be automatic. The digits before the pause dial out DP. The digits after the pause dial out DTMF.

Feature Operation

To Convert your dialing from pulse to tone:

1. Place initial call.

2. W ait six seconds.

3. Dial additional digits.

Your outside call must initially use pulse signaling.

These digits dial as DTMF.

80 FEATURES N1870SWG04 Issue 1-0

DIALING NUMBER PREVIEW

Description

Dialing Number Preview allows display keyset users to dial, review and correct a number before the system dials it out. DNP he lps the di s play keyset user avoid di a l ing errors.

Conditions

None

Default Configuration

Dialing Number Preview functions at all display keysets.

Programming

Required Programming

None

Other Programming

➣

E- Extensions, "E2- Extension Circuit Type"

Make sure that display keysets have circuit type 02.

➣

E- Extensions, "ED- T runk Control, Access Control" / "ED- Trunk Control, Call-out Control"

After using Dialing Number Preview, the extension must have access/call-out for the selected trunk to complete the call. [Y=allow, N=deny]

Features: Introduction - Direct Trunk Access

DIALING NUMBER PREVIEW

Related Features

"Automatic Route Selection" / "Toll Restriction"

The system plac e s no rm al ro ut i n g an d restriction on ca ll s placed using Dialing Number Preview.

"Central Office Calls, Placing"

Dialing Number Preview lets a user dial, review and correct a number before the system dials it out.

"Prime Line Selection"

If an extension has Prime Line Selection, the system selects the Prime Line when the user presses DIAL (step 5 below).

N1870SWG04 Issue 1-0 FEATURES 81

Features: Introduction - Direct Trunk Access

DIALING NUMBER PREVIEW

Feature Operation

To use Dialing Number Preview:

If you are an attendant, lift handset before going to step 1.

1. Press *.

2. Dial number.

3. (Optional) Edit the number you dial.

Press V OL DN to move the cursor left to the incorrect digit. If you go too far, press VOL UP to move the cursor to the right.

Dial correct digit(s). The cursor moves one digit to the right with each digit you enter.

4. Press FTR.

This moves the cursor all the way to the right. Dialing Number Preview only dials the digits up to the cursor.

5. Press DIAL.

If you have Prime Line Selection or if ARS is programmed, the system selects the trunk for you.

6. Press line key.

Listen for: Digits dialing out

To exit Dialing Number Preview without dialing:

1. Press HF.

82 FEATURES N1870SWG04 Issue 1-0

DIGITAL DOOR BOX

Description

The Digital Door Box (P/N 88545) is a self-contained Intercom unit typically used to monitor an entrance door. A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chime tones to all extensions programmed to receive chimes. To answer the chime, the called extension user just lifts the handset. This lets the extension user talk to the visitor at the Door Box. The Door Box is convenient to have at a delivery entrance, for example. It is not necessary to have company personal monitor the delivery entrance; they just answer the Door Box chimes instead.

The system can have up to four Door Boxes, installed at extensions 310, 311, 322 and 323. Each Door Box has a distinctive chime pattern as follows:

Features: Introduction - Direct Trunk Access

DIGITAL DOOR BOX

Available in Software Levels:

Base

> Y5.0

AUX

> Y2.0

Extension Chim e Pattern

310 311 322 323

The chimes for extensions 322 and 323 are twice as fast as the chimes for 310

and 311.

High High High High

Low High Low High

High High

Low High

The Relay Box provides relay contacts for up to four Door Box locations. A relay typically enables an electric strike on an entrance door next to a Door Box. After answering the Door Box chimes, the extension user can press a dial pad key to enable the associated relay. The visitor at the door can then enter without having an employee open the entrance for them. The Relay Box should be installed at extension 309. The Relay Box has a normally open (NO) and normally closed (NC) contact for each Door Box. Refer to Relay Box Installation Instructions (P/N N1853REL04) for installation information.

Conditions

(A.) The Door Box is a weather-tight unit, with an operating temperature range of -20yC to 60yC (-4yF to

140yF). It is not intended for outdoor installation.

(B.) Ringing and Paging affect the way a Door Box ale rts an ex t en sio n:

--Incoming ringing stops the chimes (if sounding) or prevents the chimes (if ringing occurs before the chimes sound). Paging turns off an active chime. Conversely, an incoming chime turns off a Page an no un cement in progre ss .

Default Configuration

No Door Boxes installed.

N1870SWG04 Issue 1-0 FEATURES 83

Features: Introduction - Direct Trunk Access

DIGITAL DOOR BOX

Programming

Required Programming

➣

E- Extensions, "E2- Extension Circuit Type"

Assign each Door Bo x circuit type "X".

➣

E- Extensions, "E3- Extension Class of Service"

Assign each Door Bo x COS 28.

➣

"QV- Peripheral Ports, Alert Programming"

For each extension, entering Y lets the phone receive chime tones from the door boxes. Entering N prevents chime tones from alerting the phone.

Other Programming

➣

"KS- Programmable Keys"

Program a Hotline or Call Coverage key to answer Door Box calls.

➣

"QT - System Timers, Door Box Alert Time"

Set how long an extension user has to answer Door Box chimes. The user can answer the Door Box only if they respond within this interval. [0-970 seconds]

Related Features

"Call Waiting (Camp-On)" / "Off-Hook Signaling"

An extension cannot rece ive off-hook signals from a Door Box unless the system has AUX Mod ule

02.10.

"Call Coverage Keys" / "Hotline" (recommended option)

An extension can have a Call Coverage or Hotline key for a Door Box. This gives the extension a BLF, one button calling and one button answering for the Door Box.

When the key is... The Door Box is...

Off Idle

On Busy

Slow Flash Calling (ringing) in

"Directed Call Pickup"

Directed Call Pic ku p ca nnot pick up a Door Box call at an other extension.

"Message Waiting"

An extension user cannot leave a Message Waiting at a Door Box.

"Volume Controls"

An extension user cannot adjust the volume of the Door Box chimes.

Feature Operation

To use the Door Box:

1. Press and release the Door Box button.

This sends distinctive chimes to the phones programmed to receive chimes.

84 FEATURES N1870SWG04 Issue 1-0

Features: Introduction - Direct Trunk Access

DIGITAL DOOR BOX

To answer the Door Box chimes (from your phone):

Listen for: Distinctive Door Box chimes

1. Lift handset.

If you have a keyset, you may also be able to press HF instead. If busy on another call, you can press your Door Box Call Coverage/Hotline key to answer the

Door Box.

2. If a Relay Box is installed, you can press and hold FTR to allow the person to enter.

The relay activates as long as you hold down the FTR key (up to 60 seconds). ESL sets must press * instead. (Do not hold down the * key. The relay activates for six seconds

and then automatically releases.)

To call the Doo r Box:

1. Lift handset.

2. Press ICM.

Listen for: Dial tone If you have a Call Coverage or Hotline key for the Door Box, press it instead. Skip the next step.

3. Dial Door Box extensio n nu mb er.

Listen for: Your call goes through

N1870SWG04 Issue 1-0 FEATURES 85

Features: Introduction - Direct Trunk Access

DIRECT INWARD LINE (DIL)

DIRECT INWARD L INE (DIL)

Description

A Dir ec t Inwa rd L ine (DIL) is a trunk that di r ectly rings an e xte ns i on , AC D gr ou p, UCD group or Ring Group. DILs give the system administrator additional routing options for incoming calls.

A call will ring the DIL destination. It follows the programmed number of rings, and if not answered, will convert to key ring. For e xa mp l e, a Sa l es Mana ger can have a DIL for a new sales campaign’s calls. When a caller dials the sales campaign number, the call rings the Sales Manager’s phone. If the Sales Manag er doe s not answer, the call then rings all the other phones with programmed ringing for that trunk.

Conditions

None

Default Configuration

No DILs programmed.

Programming

Required Programming

➣

E- T runks, "E9- Direct Trunk T e rmination"

Assign the DIL d e st i na ti on : extension, ACD/UCD gr ou p m as ter number or Ring Gr ou p.

➣

"KS- Programming Keys for Keysets"

A DIL to a keyset should ring a key [line #]. If the trunk doesn’t have a line key, it will ring a loop key. [9=switched loop, "9" and a line group # (0-8)=fixed loop]

Other Programming

➣

E- Extensions, "ED- Trunk Control, Ring Control"

An unanswered DIL diverts to all extensions with ringing for the trunk. Initially, the DIL ignores the ED programming. This step is not available to ESL phones. [R=immediate ring, D=delayed ring, L=lamp only (no ring), N=n ight ring]

➣

E- Extensions, "ED- Trunk Control, Access Control"

A use r must have acces s to t he tr un k t o pi c k up a diverted DIL. For Priv at e Line type opera t i on , de ny access to all but the DIL destination. [Y=allow, N=deny]

➣

E- T r unks, "EI- Night Call Routing"

A DIL to an extension in DND routes to the programmed EI night mode destination.

➣

"NP- Programming Names and Messages"

Assign names to DILs. The name displays after a display telephone user answers the DIL. [16 digits maximum]

➣

"QT- System Timers, Camp-On Time"

Set how long a DIL Camps-On to a busy ESL set. [0-970 seconds]

➣

"QT- System Timers, Number of Rings Before Recall"

Set how long a DIL Camps-On to a busy keyset. [3-15]

Related Features

"Automatic Call Distribution"

A DIL terminated to an ACD group master number rings the agent that has been idle longest.

"Call Forwarding"

A DIL activates Call Forwarding.

"Central Office Calls, Answering"

After a programmed interval, an unanswered DIL diverts to all extensions with Ringing for the trunk. A user can answer a DIL flashing their line key. The trunk will never ring (unless diverted from the DIL destination).

86 FEATURES N1870SWG04 Issue 1-0

Features: Introduction - Direct Trunk Access

DIRECT INWARD LINE (DIL)

"Central Office Calls, Placing"

Extension users can place calls on DIL trunks.

"Do Not Disturb"

A DIL to an extension in DND routes to the programmed EI night mode destination.

"Extension Hunting"

A DIL terminated to a UCD master number rings the member that has been idle longest. A DIL terminated to an extension in a Circular or Terminal Hunt group initiates hunting.

"Group Call Pickup"

A DIL ringing a Pickup Group member activates Pickup Group coverage for the member extensions.

"Group Ring (Ring Groups)"

A DIL terminated to a Ring Group rings all members in the group during the day. The trunk never diverts to all extensions with programmed ring and access. The trunk rings the programmed EI destination at night.

"Line (Trunk) Rotaries (Hybrid Only)"

A DIL can be a member of a trunk rotary (for placing calls). While busy on an outgoing call, the DIL is unavailable for incoming calls.

"Night Answer (Off-Hours Ringing)"

A DIL ignores ANA (E- Trunks, EI) progra mm ing (u nless the destination extension is in DND).

"Personal Greeting"

Outside calls ringing an extension directly (either DILs or via Transfer) hear the Personal Greeting, if enabled. The outside call then rings the specified extension. If there is no specified extension, the call rings all extensions with ringing for the trunk. Outside calls ringing a line key don’t activate Personal Greeting.

"Private Line"

A Pr i vate Line is a trunk res e r ved for a single or group of keysets for placing and answeri n g calls.

"Tenant Service"

You can have unanswered DIL s re call to all tenant gr oups or only to the DIL’ s e xtension tenant gr ou p.

Feature Operation

None

N1870SWG04 Issue 1-0 FEATURES 87

Features: Introduction - Direct Trunk Access

DIRECT INWARD SYSTEM ACCESS (DISA)

Description

DISA permits outside callers to dial a special telephone number and directly access system extensions, trunks and features. For example, DISA helps sales people who are away from the office but want to use the company’s trunks for long distance calls.

To use DISA, the outside caller:

Dials the telephone number that rings a DISA trunk

•

Waits for the DISA trunk to automatically answer

•

Dials the DISA pa sswor d (a cc ess code )

•

Hears system Intercom dial tone

•

Can implement man y of th e sy st em features that use di al pad keys (digits 0-9, # and *)

•

DISA ca lls ring system extensions like any other outside call (i.e., on a line or loop key). The system supports four types of DISA connections:

DISA Day or Night, DTMF

•

The trunk receives inbound DISA calls in the day or night mode, and is DTMF when used for outgoing calls.

DISA Day or Night, Dial Pulse (DP)

•

The trunk receives inbound DISA calls in the day or night mode, and is DP when used for outgoing calls.

DISA Nigh t Only, DTMF

•

The trunk receives inbound DISA calls only at night, and is DTMF when used for outgoing calls. The trunk is a normal DTMF trunk when the system is in the day mode. DISA Night Only, Dial Pulse (DP)

•

The trunk receives inbound DISA calls only when the system is in the night mode,

and is DP when used for outgoing calls. The trunk is a normal DP trunk when the

system is in the day mode.

DISA trunks must be supervised loop start.

Conditions

(A.) The DISA ca ller must use a 2500 type (DTMF) telephone. DISA is compatible with calling devices that

meet the DTMF signaling requirements of EIA Specif ica tion RS-464. Additionally, DISA requires system DTMF receivers. The system mu st ha ve a PCU Modu le pr og ra mm ed for DTMF d ecoding (QVPCU Circuit Type = 2).

(B.) DISA requires disconnect supervision from telco.

Default Configuration

No DISA tru nk s prog ra mm ed .

88 FEATURES N1870SWG04 Issue 1-0

Programming

Required Programming

➣

➣ ➣

Other Programming

DISA trunks use the following extension programming:

➣

Feature COS Option Byte/Bit Default Call Waiting Inhibit Camp-On BY0:5 0-No Direct Trunk Access Direct Trunk Access/Trunk Camp-On BY2:0 0-No Intrusion Allow Break-In (Intrusion) BY0:4 0-No Paging Inhibit Access to Page Zone 3 BY2:4 0-No

Speed Dial Inhibit System Speed Dial BY0:7 0-No Toll Restriction Allow Only Intercom Calls at Night BY0:2 0-No

Features: Introduction - Direct Trunk Access

DIRECT INWARD SYSTEM ACCESS (DISA)

E- T runks, "E2- Trunk Circuit T ype"

Program each DISA trunk with one of the following circuit types:

12 DISA, DTMF, Day or Night 13 DISA, DP, Day or Night 14 DISA, DTMF, Night Only 15 DISA, DP, Night Only

"QG- DISA Code"

Program the DISA acce ss code (up to eight digits).

"QG- Ground Start DISA Trunk"

Set DISA trunks for loop start operation. [N=loop start]

"C- Class of Servic e "

The following Class of Service options apply to DISA trunks.

Inhibit Access to Page Zone 2 BY2:3 0-No Inhibit Access to Page Zone 1 BY2:2 0-No Inhibit Access to All Call Paging BY2:1 0-No

Allow Only Local Calls at Night BY1:4 0-No Allow Only Local Calls (Day or Night) BY1:3 0-No Extension Toll Restriction Level BY1:1 0-No

➣

E- Extensions, "E8- Line Access Options, Allow Line Code Dial-Up"

If enabled, DISA caller can dial a trunk access code (e.g., 801 for trunk 1). [Y=enable, N=disable]

➣

E- Extensions, "E8- Line Access Options, Access to Groups 90-95"

If enabled, DISA caller can dial 90-95 to access trunk groups 1-6. [Y=enabl e, N=disable]

➣

E- Extensions, "EB- Personal Speed Dial Block"

Assign a Speed Dial block to a DISA trunk so the DISA caller can access personal Speed Dial numbers . (see page 367)

➣

E- Extensions, "EC- Extension Call Pickup Group"

Assign the DISA trunk to a Pickup Group. (See the Group Call Pickup feature.) This activates Group Call Pickup for Night Only DISA trunks if a call rings in on the trunk during the day. [01-23]

➣

E- Extensions, "ED- Trunk Control, Ring Control"

Make sure the attendant has ringing enabled (in the ED option) for the DISA trunk. This ensures that the attendant’s phone will ring if the DISA caller dials 0. [R=immediate ring, D=delayed ring, L=lamp only (no ring), N=night ring]

➣

E- Extensions, "ED- Trunk Control, Access Control"

Assign access for each trunk on which the DISA caller should be able to place calls. [Y=allow, N=deny]

➣

E- Extensions, "ED- Trunk Control, Call-Out Control"

Enable call-out for each trunk on which the DISA caller should be able to place calls. [Y=allow, N=deny]

➣

E- Trunks, "E3- Trunk Class of Service"

Assign Class of Service to DISA trunks. [00-27, 30 for operators]

N1870SWG04 Issue 1-0 FEATURES 89

Nec DS 01 DS 01 feature and - terminal pgm manual

Specifications and Main Features

Frequently Asked Questions

User Manual

TABLE OF CONTENTS

List of Illustrations

List of Tables

INTRODUCTION

Figure 1 KEYSET TELEPHONES

FIGURE 2 DSS CONSOLE

Figure 3 ELECTRONIC SINGLE LINE (ESL) TELEPHONE

Figure 4 ANALOG STATION INTERFACE

Table 1 SYSTEM FLASH RATES

Table 2 SYSTEM RING RATES

Table 3 SYSTEM TONES

Table 4 SYSTEM NUMBER PLAN

ACCOUNT CODE CAPABILITY

ALPHANUMERIC DISPLAY

Table 5 ATTENDANT DISPLAYS

Table 6 ACD SUPERVISOR DISPLAYS

Table 7 TELEPHONE DISPLAYS

ALTERNATE ATTENDANT

ANALOG STATION INTERFACE (ASI)

ATTENDANT POSITIONS

AUTOMATIC CALL DISTRIBUTION

AUTOMATIC FAULT REPORTING/REMOTE MAINTENANCE

AUTOMATIC HANDSFREE

AUTOMATIC RINGDOWN

AUTOMATIC ROUTE SELECTION

BACKGROUND MUSIC

BATTERY BACKUP

CALL COVERAGE KEYS

CALL FORWARDING

CALL FORWARDING CANCEL

CALL PARKING

CALL TIMER

CALL WAITING (CAMP-ON)

CALLBACK

CALLER ID

CENTRAL OFFICE CALLS, ANSWERING

CENTRAL OFFICE CALLS, PLACING

CENTREX COMPATIBLE FEATURE KEYS

CLASS OF SERVICE

CONFERENCE

DATA

DP AND DTMF COMPATIBILITY

DIALING NUMBER PREVIEW

DIGITAL DOOR BOX

DIRECT INWARD LINE (DIL)

DIRECT INWARD SYSTEM ACCESS (DISA)