IMPORTANT NOTICE: PLEASE READ
PRIOR TO USING YOUR PHONE
The SIM card provided in this kit is intended for use with
the phone provided in this package.
Loss of certain features will result when using a S IM
card from one of the following models:
i50sx,i55sr,i58sr,i60c,i80s,i85s,i88s,i90c,i95cl
series, and thei2000 series.
For more information on SIM card compatibility, go to
www.motorola.com/iden/support.
Defects or damage to your Motorola phone that result
from the use of non-Motorola branded or certified
Accessories, i nc luding but not limited to replacem ent
housings and or other peripheral accessories, are
excluded f rom warranty c ov erage. Please refer to the
text of Motorola's Limited One Year warranty located in
this user’s guide for complete details.
Responsible Party Name: Motorola, Inc.
Address: 8000 West Sunrise Boulevard
Plantation, FL 33322 USA
Phone Number: 1 (800) 453-0920
Hereby declares that the product:
Product Name: i265
Model Number: H45XAN6RR4AN
Conforms to the following regulations:
FCC Part 15, subpart B, section 15.107(a),
15.107(d) and section15.109(a)
Class B Digital Device
As a personal computer peripheral, this device
complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2)
this device must accept any interference received,
including interference that may cause undesired
operation.
v
Note: This equipment has been tested and
found to comply with the limits for a Class
B digitaldevice, pursuantto part 15 of the
FCC Rules. These limits are designed to
provide reasonable protection against
harmful interferencein a residential
installation. This equipment generates,
uses and can radiate radio frequency
energy and, if not installed and used in
accordance with the instructions, may
causeharmfulinterferencet o radio
communications. However, there is no
guarantee that interference will not occur
in a particular installation.
If this equipment does cause harmful
interference to radio or television reception,
which can be determined by turning the
equipmentoff and on, the user is
encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving
antenna.
• Increase the separation betweenthe
equipment and receiver.
• Connectthe equipment into an outlet on
a circuit differentfrom that to which the
receiver is connected.
• Consult the dealer or an experienced
radio/TV technician for help.
Getting Started
volume
controls
Push-To-Talk
(PTT) button
speaker
(in back)
accessory connector
retractable
antenna
audio jack
microphone
pPower button.
Navigation key — press the arrows to
scroll through menus and lists.
OOK key — selects highlighted item;
answerscalls.
mMenu key — accesses context-sensitive
menus.
A Option key — selects the option
appearing above it on the display.
s Send key — placesphone calls.
e End key — ends phone calls; returnsto
idlescreen.
1
Getting Started
To start using youri265 phone:
• Makesure your SIM card is in place.
• Charge the battery.
• Activate your service.
• Enable over-the-air security if you are prompted
to.
Locating Your SIM Card
Your SIM (SubscriberIdentity Module) card is a
small piece of plastic located in the SIM card
holderin the backof your phone,underneath the
battery.
SIM card
SIM card
2
holder
If your SIM card is not in the SIM card holder, it
may be in the box your phone came in, attached to
a piece of plastic about the sizeof a credit card. If
this is the case, carefullydetach your SIM card
from the surrounding plastic and insert it as
describedin“InsertingYourSIMCard”onpage13.
If there is no SIM card in your phone or the box,
contact your service provider.
Battery
Removing the Back Cover
1 Make sure the phone is powered off.
2 Slide the back cover to the right until it releases.
3 Remove the back cover from the back o f your
phone.
Battery
Inserting the Battery
1 With the phonepoweredoff,removethe back
cover.
2 Insertthe top of the battery into the battery area.
Pressthe bottom of the batteryto secure it.
3 Replacethe back cover and press it gentlyuntil
you hear a click.
Charging the Battery
Your phone comes with a battery charger.
1 Plug the charger into an electrical outlet.
2 Open the connector cover.
connector
cover
3
Getting Started
3 Plug the other end of t he chargerinto the
accessory connector.
Tip: To remove the charger from the accessory
connector: Press the buttonson the sides
of the plug.Pull the plug straightout.
4 When charging the battery for the first time,
charge for 30 minutes longer than the time
shown in “Charging Times”.
4
Charging Times
See your battery and chargerto determinethe
appropriate charging time.
BatteryCharger
RapidMid-Rate
High
Performance
Extra
Capacity
Maximum
Capacity
For best results,charge the batteries within the
temperature range of 50°F to 104°F (10°C to
40°C).
Prolonged charging is not recommended.
2hours4hours
2.5 hours5.5 hours
3.5 hours7.5 hours
Removing the Battery
1 With the phone powered off, remove the back
cover.
Activating Service
2 Remove the battery by pushing the battery
toward the antenna and lifting it out.
Battery Us e and Maintenance
• TheMotorola iDEN Approved Lithium Ion
chargers provide optimum performance. Other
chargers may not fully charge the iDEN Lithium
Ion batteryor may yielda reduced number of
lifetime charge cycles.
• Extreme temperatures degrade battery
performance.Do not storethe battery where
temperatures exceed 140°F (60°C) or fall below
4°F (-20°C).
• Lithium Ion batteries have a self discharge rate
and withoutuse, lose about 1% of their charge
per day.
• Thebattery capacityisdegradedif the batteryis
storedfor long periodswhile fully charged.If
long term storage is required, store at half
capacity.
Activating Service
The first time you power on your phone, you must
be in your local calling area. This activates your
service.
Powering On and Off
The first time you power your phone on, a screen
may appear asking you to update your browser
information. This means you must enable security.
To power your phone on:
Press p.
To power your phone off:
Pressand hold p.
When You Power On For the First
Time
If the Enter SIM PIN Code screenappears,enter
your SIM PIN. See “Enteringthe PIN” on page 11
Press A under Ok.
When you receive your phone, the SIM PIN is
0000. Change your PIN to prevent fraudulent use
of the SIM card (see “Changing the PIN” on page
11).
.
5
Getting Started
As your phone connects to the network, you will
see a welcome message and a connecting
message. When the idle screen appears, the
phone is ready to use.
Enabling Over-the-Air
Security
If you are set up to receive over-the-air
programming from your serviceprovider, you must
enable security the firsttime you power on your
phone or within 20 days of first activation of your
phone:
1 When you power on your phone for the first time,
afterthe idle screen appears, you will be
prompted to select Ok to update your browser
information.
6
Note: If you press A under Later, you will be
prompted to enable security each time
you power on your phone until you press
A under Ok.
2 Press A under Ok.
3 You are prompted to enable security. Press A
under Yes. A series of screensappears. If you
subscribe to your service provider’s plan, your
home page appears.
4 Press e to return to the idle screen.
Phone Programming
Within24 hours of enabling security, you may
receive an alert notification containing your Private
ID and Talkgroup lists for Privatecalls.
To accept programming:
1 When you receivean alert notification saying
New Browser Message - R eceive
Programming Info,pressO or press Aunder Goto.
2 You are promptedto accept changes to your
lists. Press O or press A under Ok.
3 If you are prompted again to accept changes to
your lists, press O or press A under Ok.
4 A confirmationscreendisplays.Press O or
press A under Ok.
Finding Your Phone Number
5 Press e to return to the idle screen.
Finding Your Phone Number
My Info lets you view your phone number, Private
ID, and other phone information:
1 Press m to access the main menu.
2 Scroll to My Info.
3 Press O.
4 Scroll to see your information:
•Name— Enter your name. See “Entering
Text”onpage44.
•Line1andLine 2 — your phone numbersfor
phone lines 1 and 2. Each is filled in when you
receiveyour first call on that line.
•Private— Your Private ID is the number that
others use to contact you using Private calls.
ItisfilledinwhenyoureceiveyourfirstPrivate
call.
•GroupID— the number of the Talkgroup you
have joined.
• Carrier IP — the IP address assigned to your
serviceprovider.Itisfilledinwhenyou
register for packet data services.
• IP1 Address and IP2 Address —theIP
addresses you use to access theInternet with
your phone.
•Ckt— Y ourcircuit data number is the number
youuseifyouwanttouseyourphoneto
transfer circuit data. See “Using Your Phone
as a Modem”on page 37. Youreceive this
number from your service provider.
Note: The context-sensitivemenuunderMy Info
contains information that may be used by
your service provider if there is a problem
withyour phone.
Phone Basics
Any time your phone is powered on, the display
providesyou with information and options.
status i cons
text area
menu icon
display options
7
Getting Started
The screen shown is the idle screen. The text that
appearson your idle screen dependson your
serviceprovider. The idle screen appears when
your phone is on, but not engagedin any activity.
Text Ar ea
This area displays menus, messages,names,
phone numbers, and other information.
Display Options
Two display options appear at the bottom of most
screens. You select a display option by pressing
theoptionkeybelowit.
Menus and Lists
Your phone’s featuresare arrangedin menus,
submenus,and lists.
To access the items in a menu or list, scroll using
the navigation key at the top of your keypad. This
key lets you scrollup, down, left, or right.Holding
down the appropriatepart of the navigation key
speeds up scrolling.
In this guide,this symbol > tells you to select a
menu or list item. For example, Settings >
Security means:
1 Scroll to Settings on the main menu.
2 Press O to see the Settings screen.
8
3 Scroll to Security.
4 Press O to see the Security screen.
Quick Access to Main Menu Items
Each arrow in the navigation key and O can be
used to accessa main menu item from the idle
screen. Each of these keys is assigned to a main
menu item when you receive your phone. To
assign different main menu items, see “Personalize
Features” on page 81.
OK Key
Pressing O:
• Selects the highlightedmenuitem or list item
• Sets options
• Confirms actions
• Places and answer calls
Menu Key
Many features provide context-sensitive menus
that let you access related features and actions.
Thisicon
menu is available. Press m to access the menu.
S appearsany time a context-sensitive
Phone Basics
Main Menu
All your phone’sfeaturescan be accessedthrough
themainmenu.Youcansetthemainmenuto
appearas a list or as large icons.
BrowserBrowsethe Web.
a
Java AppsJava applications on your
q
SettingsCustomizeyour phone.
b
Ring TonesAssign ring tones and turn
m
VoiceRecordRecord and play au dio
c
My InfoViewpersonalphone
j
GPSFind your approximate
l
ContactsView, store, edit contacts.
d
phone.See page 61.
Seepage78.
ringeroff. See page 41.
messages.See page 76.
information,including
phonenumberand Private
ID. See page 7.
geographical location. See
page 67.
Seepage24.
MessagesAccess messages. See
e
Call ForwardSet call forwarding
f
DatebookSchedule appointments.
o
MemoStore a number to access
g
Call T imersPhone usage information.
h
RecentCallsLists recent calls. See
i
ShortcutsCreate shortcuts to
s
ProfilesGroupsof settingsyou
p
Call Al ertLists call alerts. See
k
page 47.
options. See page 30.
Seepage55.
later.Seepage40.
Seepage36.
page 22.
screens.See page 89.
applytogether. See
page 84.
page 20.
9
Getting Started
Status Icons
Status icons appear at the top of the display. Some
appearat all times. Others appear only whenyour
phone is engaged in certain activitiesor when you
have activated certain features.
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s
A
B
C
12
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Battery Strength — A fullerbattery
indicates a greater charge.
Signal Strength — More bars next
to the antenna indicate a stronger
signal.
Phone In Use — Your phone is
active on a phone call.
Private In Use — Your phone is
active on a Private call.
TalkgroupIn Use— Your phoneis
active on a group call.
Active Phone Line —1indicates
phone line 1 is ready to make calls;
2 indicates phone line 2 is ready to
make calls.
Call Forward — Your phone is set
to forward calls. See page 30.
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10
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DE
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N O
t
RingerOff— Your phone is set not
to ring. See page 41.
Messages —Youhaveoneor
more messages.See page 50.
Internet— You are ready to
browsethe internet.
Airplane Mode — Your phone is
set to airplane mode. See page 80.
Packet Data — You are ready to
transfer packetdata or are
transferring packet data. See
page 37.
TTY — You are readyto use your
phone to make calls using a
teletypewriterdevice.See page 38.
Roaming— You are using your
phoneoutsideyourcarrier's
network.
SIM Card Security
SIM Card Security
Your SIM card protects your personalinformation.
The SIM card storesall your Contacts information.
Since this information is storedon your SIM card,
not in yourphone,you can remove the information
by removing your SIM card.
Note: Except for making emergency calls, your
phone will not function withoutthe SIM
card.
To prevent unauthorized use of your phone, your
SIM card may be protected by a PIN that you enter
each time the phoneis powered on. You can
change the PIN or turn off the requirement that it
be entered.
Entering the PIN
You may be required to entera SIM PIN when you
firstuse your phone.
When you receive your phone, the SIM PIN is
0000. Change your PIN to prevent fraudulent use
of the SIM card.
Important: If you enter your PIN incorrectly3 times,
1 When the Enter SIM PIN Code screen appears,
enter your SIM PIN. An asterisk appears for
each character entered.
2 Press A under Ok.
your SIM card is blocked. To unblock
your SIM card, you must contact your
service provider. See “Unblocking the
PIN”.
Changing the PIN
1 From the main menu, select Settings >
Security > Change Password > SIM PIN.
2 At the Enter Old SIM PIN screen, enter the
current SIM PIN.
3 Press A under Ok.
4 At the Enter New SIM PIN screen, enter the
new 4- to 8-digitSIM PIN.
5 Press A under Ok.
6 At the Re-enter New SIM PIN screen,re-enter
the new SIM PIN to confirm.
7 Press A under Ok.
11
Getting Started
Turning the PIN Requirement On and
Off
When the SIM PIN requirement is on, you are
prompted to enter your PINeach time you turn on
your phone.
Note: If a SIM PIN is required, your phone will
not function until the SIM PIN is entered,
exceptfor making emergency calls.
When the PIN requirement is off, your phone can
be used without enteringa PIN.
Important: When the SIM PIN requirement is off,
the personal data on your SIM card is
not protected. Anyone can use your
phone and access your personal data.
1 From the main menu, select Settings >
Security > SIM PIN.
2 Select On or Off.
3 Enter the current SIM PIN.
4 Press A under Ok.
Unblocking the PIN
If you enter your PIN incorrectly 3 times,your SIM
card is blocked. To unblock your SIM card, you
must contact your service provider to get a PIN
Unblock Code (PUK).
12
Important: If you unsuccessfully enter the PUK
code 10 times, your SIM card is
permanently blocked and must be
replaced. If this happens, all data is
lost. You will get a message to contact
your service provider. Except for
making emergency calls, your phone
will not function with a blocked SIM
card.
To unblock the PIN:
1 Press *#m1.
2 At your service provider representative’s
request, provide the informationneeded to give
youaPUKcode.
3 Select Unblock PIN.
4 Enter the PUK code.
5 Enter a new 4- to 8-digit SIM PIN.
6 Re-enter your SIM PIN.
If you entered the codes properly, SIM Unlocked
appearson the display.
SIM Card Security
Inserting and Removing Your SIM
Card
Important: Do not touch the gold-colored areas of
Switching SIM Cards
Moving your SIM card from one phone to another
moves all your Contacts information, but erases
otherinformation.If you remove your SIM card and
useit with anotherphone,or use anotherSIM card
with your phone, the following information is
erased:
• The recent calls list
• Call forwarding settings
• Net alerts
• MOSMSdrafts, outbox messages,and
customized quick notes
• InformationstoredinMemo
• 3 most recent GPS E nabled locations
• Voice records
• Voice names
• Datebook events
• Options set using the Personalize menu
your SIM card.
Inserting Your SIM Card
1 With your phone powered off, remove the
battery door and battery. See “Removing the
Battery”onpage4.
2 Hold your SIM card as shown. Do not touch the
gold-coloredarea.
cut corner
3 Carefullyslide your SIM card into your phone,
until it lies flat in the SIM card holder.
SIM card
holder
13
Getting Started
Removing Your SIM Card
Important: To avoid loss or damage, do not remove
your SIM card from your phone unless
absolutely necessary.
1 With your phone powered off, remove the back
cover and battery. See “Removing the Battery”
on page 4.
2 While holding down the tab near the SIM card
holder,slide your SIM card out of the SIM card
holder.Do not t ouch the gold-coloredarea.
SIM card
holder
tab
Note: Protect your SIM card as you would any
delicate object. Store it carefully.
14
Accessories
To order accessories, log on to our Web site at
www.motorola.com/store/iden or contact your
Motorola Authorized Retailer.
For More Information
If you have questionsabout youri265 phone,
contact your sales representativeor your service
provider.
Making Calls
Youri265 phone makes two types of calls: digital
cellular phone calls and Private calls. With Private
calls,you use your phone as a long-range,digital
walkie-talkie.
Phone Calls
1 Enter the number you want to call.
2 To place the call:
Press s.
If you entered the number from the idle screen,
press O.3 To end the call:
Press e.
Private Calls
1 Enter the Private ID you want to call.
2 Press and hold t he PTT button on the side of
your phone. Begin talking after your phone emits
a chirpingsound.
3 Releasethe PTT button to listen.
Tip: To let someone know you want to talk to
him or her on a Private call, send a call
alert.See “Call Alerts”on page 20.
Receiving Calls
Phone Calls
When you receive a phone call, your phone rings,
vibrates, or lights up its backlight.
Answering
Press s. -or-
Press O. -or-
Press A under Yes. -or-
Pressany number key.
To answer a call by pressing any number key, you
must have the Any Key Ans featureturnedon (see
“Phone Calls Features” on page 81).
SendingtoVoiceMail
Press e. -or-
Press A under No.
Ending
Press e.
Private Calls
When you receive a Private call, your phone emits
a chirping sound or vibrates.
1 Waitfor the callerto finish speaking.
15
Making Calls
2 Press and hold t he PTT button on the side of
your phone. Begin talking after your phone emits
a chirpingsound.
3 Releasethe PTT button to listen.
Ways to Enter Calls
• Usethe numbers on the keypad
• Select the number from the recent calls list
• Select the numberfrom Contacts
• Select a number stored in Datebook
• Redial the last phone number called
• Saya voice name into your phone
• Use Speed Dial or Turbo Dial
• UseOneTouchPTTtomakeaPrivatecall
• Use a TTY device — see “Making TTY Calls” on
page 38
From the Keypad
To enter the numberyou want to call, press the
numbers on the keypad.
Ifyoumakeamistake:
• To clear a digit, press A under De lete.
• To clear all digits,press and hold A under
Delete.
16
®
• To insert or delete a digit anywhere in the string
of digits you have entered, scroll left or right.
• To cancel, press e.
From the Recent Calls List
The recent calls list stores the last 20 calls you
made or received.
1 From the main menu, select Recent Calls.
2 Scrollto the name or number you want to call.
You can callthe number displayedby pressing t
on the top of your phone.
From Contacts
If you have numbersstored in Contacts,you can
use these numbers to make calls. For information
on entering numbers into Contacts,see “Creating
Entries” on page 26.
1 From the main menu, select Contacts.
2 Scrollto the name or number you want to call.
Tip: Tofind Contacts entries faster, use the
keypad to enter the first letter of the name.
3 Place the call now. -or-
Scrollleftor rightto displaythe Contactstype for
the number you want to call.
Ways to Enter Calls
If you are makinga Privatecall,your phone places
the call to the Private ID stored in the Contacts
entry, even if the Private icon is not displayed.
Ifyouaremakingaphonecall:
• Your phone places the call to the phone number
assignedto the Contacts type displayed.
• If the Contacts type displayed is not a phone
number, your phone places the call to the phone
number stored in the Contacts entry.
• If the Contacts type displayed is not a phone
number and you have more than one phone
numberstored in the Contactsentry, your phone
prompts you to select the phone number you
wantto place the call to.
From Datebook
If you have numbers stored as partof events in
Datebook, you can use these numbers to make
calls. For information on storing events in
Datebook, see “ Datebook”on page 55.
1 From the main menu, select Datebook.
2 Select the day of the event containing the
numberyou want to call.
3 Highlight or select the event containing the
numberyou want to call.
For details, see “Making Calls From Datebook” on
page 59.
Redialing th e Last Number
Press and hold s to place a call to the last phone
number you called.
Using a Voice Name
IfyouhavecreatedavoicenameinContactsfor
the number you want to call, say the voice name
into your phone to enter the number. See page 25
for information on voice names.
You can use a voice name to enter a number.
1 Press and hold t until a prompt appears telling
youtosaythevoicename.
2 Speaking into the microphone, say the voice
name assignedto the numberyou want to call.
Your phone plays the name back to you.
If you are making a phone call, the call is placed
automatically.
Tip: Tostop a phonecall from being completed,
presse .
If you are making a Private call, press and hold the
PTTbuttontoplacethecall.
17
Making Calls
Using Speed Dial and Turbo Di al
Each phone number stored in Contacts is assigned
a Speed Dial number which you can use to call that
number.
Speed Dial
1 From the idle screen, use the keypad to enter
the SpeedDial number assignedto the phone
numberyou want to call.
2 Press #.
3 Press s.
Turbo Dial
From the idle screen, press and hold the Speed
Dialnumber (1 through9) assignedtothephone
numberyou want to call.
®
Using One Touch PTT
One Touch PTT sets your phone to call the most
recentPrivate ID onthe recent calls list, or a
Private ID you choose, every time you press the
PTTbutton.See “Setting One Touch PTT”on page
34.
18
Missed Phone Calls
Whenyou missa call,thisiconV and the number
of phone calls you have missed appear briefly.
Ifyouwanttodismissthemissedcallmessage,
press A under Back. -or-
If you want to view the missed call on the recent
calls list, press A under View.
Using Speakerphone
Turning on speakerphone makes incoming sound
come out of the phone’s speaker instead of the
earpiece.S peakerphoneisavailablewheneveryou
areonanactivephonecall.
To turn speakerphoneon or off:
Press A under Spkr. -or-
Press t.
Using Mute
Muting callslets you listen to incomingsound
withouttransmittingsound.Mute is available
whenever you are on an active call.
To turn mute on:
Press A under Mute.
Making Emergency Phone Calls
Whilemuteison,Unmute appears as a display
option.
To turn mute off:
Press A under Unmute.
Making Emergency Phone
Calls
Your phone supportsemergency calling.
Emergency phone calls can be made even when
your SIM card is blocked or not in your phone.
Dial 911 to be connected to an emergency
responsecenter. If you are on an active call, you
must end it before calling 911.
When you make an emergency call, your phone’s
GPS Enabled featurecan help emergency service
personnel find you, if you are in a locationwhere
yourphone's GPS antennahasestablisheda clear
view of the open sky and your local emergency
response center has the equipment to process
locationinformation. See “GPS Enabled”on page
67, and particularly “IMPORTANT: Thingsto Keep
inMind”onpage67and“MakinganEmergency
Call” on page 68, for more information on the
limitations of this feature. Because of the
limitationsof this feature,alwaysprovideyour best
knowledge of your locationto the emergency
responsecenterwhen you make an emergency
call.
Important: Emergency calls cannot be placed while
Important: If you have not registered on the
the keypad is locked.
network, emergencycalls c annot be
placed while your SIM card is in your
phone.
19
Call Alerts
Sending a call alert lets the recipient know you
want to talk to him or her on a Private call.
When you send a call alert, the recipient’s phone
emits a seriesof beeps, or vibrates, and displays
your name or Private ID.
The recipientcan:
• Answer — begin a Privatecall with the sender
• Queue — store the call alert to the call alert
queue, which is a list of call alerts
• Clear — dismiss and delete the call alert
Sending Call Alerts
1 Enter the Private ID you want to send to, as you
wouldwhenmakingaPrivatecall.
2 Press A under Alert. Ready to Alert appears
on the display.
3 Press the PTT buttonuntilAlert Successful
appears on the display.
Note: If the alert is not successful, this may
meanthepersonyouaretryingtoreachis
on a call or has the phone turned off.
20
Receiving Call Alerts
When you receive a call alert, you must answer,
queue,or clear it. You cannot receivephone calls
or Private calls until you do.
To answer a call alert:
PressthePTTbuttontomakeaPrivatecallto
the sender.
To queue a call alert:
Press A under Queue.
To clear a call alert:
Press O. -or-
Press A under Clear. -or-
Note: The recent calls list also stores call alerts
you have received. They appear as
Private calls. Call alerts remain in your
recentcalls list until you delete them o r
until theyreach the end of the list.
Using the Call Alert Queue
When you queuea call alert, it remainsin the call
alertqueue until you make a Private call to the
senderordeleteit.
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