Motorola HX550 User Manual

MOTOROLA HX550

Congratulations

Your Motorola HX550 Bluetooth® headset delivers everything you need to stay connected including clear calls, hands-free texting, and custom comfort.

We’ve crammed all of the main features of your headset into this handy guide, and in a matter of minutes we’ll show you just how easy your headset is to use.

So go on, check it out.

more information

On the web: www.motorola.com/support

Caution: Please read the important safety, regulatory and legal information at the back of this guide.

Note: Using a mobile device or accessory while driving may cause distraction and may be illegal. Always obey the laws and drive safely.

1Congratulations

Your headset

Status Light (on side)

Call

Button

Earhook

Micro USB

Charging

Connector

Ear Speaker

Boom

Volume Button (on side)

Microphone

the important parts

2 Your headset

Charge it

let’s get you up and running

Status Light

Red/Yellow = charging Green = fully charged

While your headset is charging, you won’t be able to use it.

Note: Your battery is designed to last the life of your product. It should only be removed by a recycling facility. Any attempt to remove or replace your battery will damage your headset.

3Charge it

Basics

a few essentials to get you started

Turn on & off

To turn your headset on and off, flip the boom to the open (extended)/closed (folded) position.

Wear it

You can optimize the fit of your headset with the on-ear hook, in-ear hook or ear gels with no hook.

in-ear hook

1 Rotate and turn your ear hook for left or right use.

4 Basics

2 Fit in-ear hook onto earpiece.

3 Flex the hook and loop it over your ear, and point the

headset microphone towards your mouth.

On-ear hook

1 Rotate and turn your ear hook for left or right use.

2 Flex the hook and loop it over your ear, and point the

headset microphone towards your mouth.

5Basics

Ear Gel

1 Remove on-ear hook from headset:

2 Fit the ear gel on the earpiece and place it on your

ear by placing the loop in the bend of your ear:

6 Basics

Pair & connect

connect and go

Pair & connect with your phone

1 Turn off any Bluetooth devices previously paired

with your headset.

2 Turn on the Bluetooth feature on your phone. 3 Turn on your headset (see “Turn on & off” on page 4

for help).

4 Put the headset on your ear (see “Wear it” on

page 4 for help). The indicator light becomes steadily lit in blue and

you hear “Welcome to the Motorola HX550. Ready to pair”.

5 Follow the voice prompts to connect your phone to

your headset. Note: If prompted for the passkey, enter 0000.

When your headset successfully pairs with your phone, you hear “pairing complete”. When connected, you hear “phone 1 connected” and the indicator light rapidly flashes blue and purple.

7Pair & connect

Pair & connect a second phone (Optional)

1 Turn off first phone and any other Bluetooth devices

previously paired with your headset.

2 Turn your headset off (see “Turn on & off” on

page 4 for help).

3 Turn on the Bluetooth feature on your phone. 4 Turn on your headset. 5 Put the headset on your ear.

The indicator light becomes steadily lit in blue and you hear “ready to pair”.

6 Follow the voice prompts to connect your phone to

your headset.

When your headset successfully pairs with your phone, you hear “pairing complete”. When connected, you hear “phone 1 connected” and the indicator light rapidly flashes in blue and purple.

To connect to both phones, simply turn on the first phone while the second phone is connected. When you hear “phone 2 connected”, your headset is connected to both phones. The last paired phone (your second phone) is now your primary phone (or “phone 1”) for voice dial functionality.

8 Pair & connect

Tip: You have 20 seconds to turn on your first phone. If

reconnection fails, turn your headset off and on.

Test your connection

1 Place the headset on your ear. 2 On one phone, dial the number you want to call and

press Call/Send key. Repeat for the second phone.

If your phones and headset are successfully connected, you hear ringing on the headset.

For daily use, make sure your headset is turned on, and your phone’s Bluetooth feature is on. Your headset and phone will connect automatically.

9Pair & connect

Calls

it’s good to talk

Note: Some features and phone/network dependent.

To …

answer call Say “answer” or press the Call

button.

reject call Say “ignore” or press and hold a

make a voice dial call

redial last call Press and hold the Call button until

mute or unmute a call

end a call Press the Call button. answer second

incoming call reject second

incoming call

10 Calls

Volume button until you hear an audio tone.

Press the Call button and you hear an audio tone.

you hear an audio tone.

Press and hold both Volume buttons until you hear “mute on” or “mute off”.

Press the Call button.

Press and hold a Volume button until you hear a tone.

Tip: When connected to two phones, follow the voice prompts to perform functions such as voice dial and redial on the desired phone.

Enhanced call features

Note: These features don’t work for second incoming calls.

Voice commands

Use your voice to answer or ignore an incoming call:

• say “answer” to answer the call

• say “ignore” to ignore a call

CALLER ID

If your phone knows your caller’s number, then you hear “call from <number>” on an incoming call.

Note: Some features are phone/network dependent.

11Calls

Talk time

check your chat time

Press and hold both Volume buttons while not on a call.

If light shows…

red

yellow

green

To save battery power, turn off the headset when you don't use it for an extended time.

12 Talk time

and/or you hear…

“battery level is low”

“battery level is medium”

“battery level is high”

your remaining talk time is…

less than 1.5 hours

between 1.5 to 3.5 hours

more than 3.5 hours

Status light

Know your headset

if light shows… your headset is… three blue flashes powering on/off steady blue pairing/connect mode rapid blue/purple

flashes quick blue flash incoming/outgoing call on

quick purple flash incoming/outgoing call on

slow blue pulse connected (on a call) slow blue flash standby (connected to one

slow green flash standby (connected to two

slow red flash idle (not connected to a phone) slow purple pulse connected call muted steady red attempting to connect quick red flash low battery steady purple in settings mode

connection successful

phone 1

phone 2

phone)

phones)

13Status light

Note: After one minute on a call or 20 minutes of

inactivity, the light stops flashing to conserve power, but the headset remains on. Closing the boom will also save battery life.

14 Status light

Settings

make some changes

Note: Features may vary. Press and hold the Call button while turning on the

headset to turn these features on/off:

• Reset to factory default Caution: This action erases all pairing information

stored in your headset.

• Caller ID

• Voice prompts

• Multipoint (two phone) connections

• WBS (Wide-band Audio) on/off

Follow the voice prompts to make changes to these settings.

Note: Some features are phone/network dependent.

15Settings

Problems?

we’ve got solutions

My headset will not enter pairing mode.

Make sure that any devices previously paired with the headset are turned off. If the indicator light is flashing in blue, first turn off the other device, then turn the headset off and on. The indicator light becomes steadily lit in blue and you hear “ready to pair”.

My phone doesn't find my headset when searching.

Make sure the indicator light on your headset is steadily lit in blue when your phone is searching for devices. If not, press and hold the Call button and both Volume buttons until you hear “Welcome to the Motorola HX550. Ready to pair.” and see the indicator light steadily lit in blue.

My headset will not pair with my phone.

If the indicator light is not steadily lit in blue when your phone is searching for your headset, you can reset the headset by pressing and holding the Call button and both Volume buttons until you hear “Welcome to the Motorola HX550. Ready to pair.” and the indicator light is steadily lit in blue. Then follow pair & connect instructions on page

My headset connected before, but now it's not working.

Make sure your phone is on and the Bluetooth feature is turned on in your phone. If the Bluetooth feature was

16 Problems?

turned off or was turned on only temporarily, you may need to restart the Bluetooth feature and pair your phone and headset again. See

“Pair & connect” on page 7.

17Problems?

Support

Safety, Regulatory & Legal

Battery Use & Safety

DON’Ts

• Don’t let the product come in contact with liquids.*

product’s circuits, leading to corrosion.

• Don’t place your product near a heat source.*

battery to swell, leak, or malfunction.

• Don’t dry a wet or damp product with an appliance or heat source

hair dryer or microwave oven.

DOs

• Do avoid leaving your product in your car in high temperatures.*

• Do avoid dropping the product.*

surface, can potentially cause damage.*

• Do contact your retailer or Motorola if your product has been damaged by

dropping, liquids or high temperatures.

War ning :

Never dispose of battery powered products in a fire because they may explode.

Battery Charging

Notes for charging your product’s battery:

•

During charging, keep your battery and charger near room temperature for efficient battery charging.

•

New batteries are not fully charged.

•

New batteries or batteries stored for a long time may take more time to charge.

•

Motorola batteries and charging systems have circuitry that protects the battery from damage from overcharging.

Dropping your product, especially on a hard

Third Party Accessories

Use of third party accessories, including but not limited to batteries, chargers, headsets, covers, cases, screen protectors and memory cards, may impact your product’s performance. In some circumstances, third party accessories can be dangerous and may void your product warranty. For a list of Motorola accessories, visit www.motorola.com/products

Liquids can get into the

High temperatures can cause the

, such as a

Driving Precautions

Responsible and safe driving is your primary responsibility when behind the wheel of a vehicle. Using a mobile device or accessory for a call or other application while driving may cause distraction. Using a mobile device or accessory may be prohibited or restricted in certain areas, always obey the laws and regulations on the use of these products.

While driving, NEVER:

•

Type or read texts.

•

Enter or review written data.

•

Surf the web.

•

Input navigation information.

•

Perform any other functions that divert your attention from driving.

While driving, ALWAYS:

•

Keep your eyes on the road.

•

Use a handsfree device if available or required by law in your area.

•

Enter destination information into a navigation device

•

Use voice activated features (such as voice dial) and speaking features (such as audible directions), if available.

•

Obey all local laws and regulations for the use of mobile devices and accessories in the vehicle.

•

End your call or other task if you cannot concentrate on driving. Responsible driving practices can be found at English only).

before

driving.

www.motorola.com/callsmart

(in

Caution About High Volume Usage

War ning :

Exposure to loud noise from any source for extended periods of time may affect your hearing. The louder the volume sound level, the less time is required before your hearing could be affected. To protect your hearing:

•

Limit the amount of time you use headsets or headphones at high volume.

•

Avoid turning up the volume to block out noisy surroundings.

•

Turn the volume down if you can’t hear people speaking near you. If you experience hearing discomfort, including the sensation of pressure or fullness in your ears, ringing in your ears, or muffled speech, you should stop listening to the device through your headset or headphones and have your hearing checked. For more information about hearing, see our website at direct.motorola.com/hellomoto/nss/AcousticSafety.asp

(in English only).

Children

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Keep your product and its ac cessories away from small children.

are not toys and may be hazardous to small children. For example:

•

A choking hazard may exist for small, detachable parts.

•

Improper use could result in loud sounds, possibly causing hearing injury.

•

Improperly handled batteries could overheat and cause a burn.

These products

Symbol Key

Your battery, charger, or accessory product may contain symbols, defined as follows:

Symbol Definition

Important safety information follows.

Do not dispose of your product or battery in a fire.

Your product or battery may require recycling in accordance with local laws. Contact your local regulatory authorities for more information.

Do not dispose of your product or battery with your household waste. See “Recycling” for more information.

Do not use tools.

For indoor use only.

European Union Directives Conformance

Product Approval Number

Statement

EU Conformance

The following CE compliance information is applicable to Motorola products that carry one of the following CE marks:

Hereby, Motorola declares that this product is in compliance with:

•

The essential requirements and other relevant provisions of Directive 1999/5/EC

•

All other relevant EU Directives

The above gives an example of a typical Product Approval Number. You can view your product’s Declaration of Conformity (DoC) to Directive 1999/5/EC (to R&TTE Directive) at Approval Number from your product’s label in the “Search” bar on the website.

FCC Notice to Users

FCC Notice

The following statement applies to all products that bear the FCC logo on the product label.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. See 47 CFR Sec. 15.105(b). These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the

www.motorola.com/rtte

. To find your DoC, enter the Product

equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

•

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and the receiver.

•

Connect the equipment to an outlet on a circuit different from that to which the

receiver is connected.

•

Consult the dealer or an experienced radio/TV technician for help. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. See 47 CFR Sec. 15.19(a)(3). Motorola has not approved any changes or modifications to this device by the user. Any changes or modifications could void the user’s authority to operate the equipment. See 47 CFR Sec. 15.21. For products that support W-Fi 802.11a (as defined in the product specifications available at

www.motorola.com capability to operate Wi-Fi in the 5 GHz Unlicensed National Information Infrastructure (U-NII) band. Because this band is shared with MSS (Mobile Satellite Service), the FCC has restricted such devices to indoor use only (see 47 CFR 15.407(e)). Since wireless hot spots operating in this band have the same restriction, outdoor services are not offered. Nevertheless, please do not operate this device in Wi-Fi mode when outdoors.

Industry Canada Notice to Users

Industry Canada Notice

Operation is subject to the following two conditions: (1) This device may not cause interference and (2) This device must accept any interference, including interference that may cause undesired operation of the device. See RSS-GEN 7.1.5. This Class B digital apparatus complies with Canadian ICES-003.

Use & Care

Use & Car e

To care for your Motorola product, please keep it away from:

), the following information applies. This equipment has the

liquids of any kind

Don’t expose your product to water, rain, extreme humidity, sweat, or other moisture. If it does get wet, don’t try to accelerate drying with the use of an oven or dryer, as this may damage the product.

extreme heat or cold

Avoid temperatures below -10°C (14°F) or above 60°C (140°F). For battery powered accessories, do not recharge your accessory in temperatures below 0°C (32°F) or above 45°C (113°F).

microwaves

Don’t try to dry your product in a microwave oven.

dust and dirt

Don’t expose your product to dust, dirt, sand, food, or other inappropriate materials.

cleaning solutions

To clean your product, use only a dry soft cloth. Don’t use alcohol or other cleaning solutions.

shock and vibration

Don’t drop your product.

Recycling

Products & Accessories

Please do not dispose of products or electrical accessories (such as chargers, headsets, or batteries) with your household waste, or in a fire. These items should be disposed of in accordance wit h the national collection and recycling schemes operated by your local or regional authority. Alternatively, you may return unwanted products and electrical accessories to any Motorola Approved Service Center in your region. Details of Motorola approved national recycling schemes, and further information on Motorola recycling activities can be found at: www.motorola.com/recycling

Packaging & Product Guides

Product packaging and product guides should only be disposed of in accordance with national collection and recycling requirements. Please contact your regional authorities for more details.

Software Copyright Notice

Motorola products may include copyrighted Motorola and third-party software stored in semiconductor memories or other media. Laws in the United States and other countries preserve for Motorola and third-party software providers certain exclusive rights for copyrighted software, such as the exclusive rights to distribute or reproduce the copyrighted software. Accordingly, any copyrighted software contained in Motorola products may not be modified, reverse-engineered, distributed, or reproduced in any manner to the extent allowed by law. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license under the copyrights, patents, or patent applications of Motorola or any third-party software provider, except for the normal, non-exclusive, royalty-free license to use that arises by operation of law in the sale of a product.

Export Law Assurances

Export Law

This product is controlled under the export regulations of the United States of America and Canada. The Governments of the United States of America and Canada may restrict the exportation or re-exportation of this product to certain destinations. For further information contact the U.S. Department of Commerce or the Canadian Department of Foreign Affairs and International Trade.

Product Registration

Registration

Online Product Registration: www.motorola.com/us/productregistration Product registration is an important step toward enjoying your new Motorola product. Registering permits us to contact you for product or software updates and allows you to subscribe to updates on new products or special promotions. Registration is not required for warranty coverage. Please retain your original dated sales receipt for your records. For warranty service of your Motorola Personal Communications Product you will need to provide a copy of your dated sales receipt to confirm warranty status. Thank you for choosing a Motorola product.

Motorola Limited Warranty for the United States and Canada

Warran t y

What Does this Warranty Cover?

Subject to the exclusions contained below, Motorola Mobility, Inc. warrants its mobile telephones (“Products”), Motorola-branded or certified accessories sold for use with these Products (“Accessories”), and Motorola software contained on CD-ROMs or other tangible media and sold for use with these Products (“Software”) to be free from defects in materials and workmanship under normal consumer usage for the period(s) outlined below. This limited warranty is a consumer's exclusive remedy, and applies as follows to new Motorola Products, Accessories, and Software purchased by consumers in the United States or Canada, which are accompanied by this written warranty:

Products and Accessories

Products Covered Length of Coverage Products and Accessories

defined above, unless otherwise provided for below.

Decorative Acce ssories and Cases.

Decorative covers, bezels,

PhoneWrap™ covers and cases.

Monaural Headsets.

and boom headsets that transmit mono sound through a wired connection.

Products and Accessories that are Repaired or Replaced.

Exclusions (Products and Accessories)

Normal Wear and Tear.

normal wear and tear are excluded from coverage.

One (1) year

from the date of purchase by the first consumer purchaser of the product unless otherwise provided for below.

Limited lifetime warranty

ownership by the first consumer purchaser of the product.

Ear buds

Periodic maintenance, repair and replacement of parts due to

Limited lifetime warranty

ownership by the first consumer purchaser of the product.

The balance of the original warranty or for ninety (90 ) days

the consumer, whichever is longer.

for the lifetime of

from the date returned to

Batteries.

Only batteries whose fully charged capacity falls below 80% of their rated

capacity and batteries that leak are covered by this limited warranty.

Abuse & Misuse.

misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse; (b) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; (c) use of the Products or Accessories for commercial purposes or subjecting the Product or Accessory to abnormal usage or conditions; or (d) other acts which are not the fault of Motorola, are excluded from coverage.

Use of Non-Motorola Products and Accessories.

the use of non-Motorola branded or certified Products, Accessories, Software or other peripheral equipment are excluded from coverage.

Unauthorized Service or Modification.

testing, adjustment, installation, maintenance, alteration, or modification in any way by someone other than Motorola, or its authorized service centers, are excluded from coverage.

Altered Products.

been removed, altered or obliterated; (b) broken seals or that show evidence of tampering; (c) mismatched board serial numbers; or (d) nonconforming or non-Motorola housings, or parts, are excluded from coverage.

Communication Services.

Software due to any communication service or signal you may subscribe to or use with the Products Accessories or Software is excluded from coverage.

Defects or damage that result from: (a) improper operation, storage,

Defects or damage that result from

Defects or damages resulting from service,

Products or Accessories with (a) serial numbers or date tags that have

Defects, damages, or the failure of Products, Accessories or

Software

Products Covered Length of Coverage Software.

Applies only to physical defects in the media that embodies the copy of the software (e.g. CD-ROM, or floppy disk).

Exclusions (Software)

Software Embodied in Physical Media.

meet your requirements or will work in combination with any hardware or software applications provided by third parties, that the operation of the software products will be uninterrupted or error free, or that all defects in the software products will be corrected.

No warranty is made that the software will

Ninety (90) days

date of purchase.

from the

Software NOT Embodied in Physical Media.

physical media (e.g. software that is downloaded from the Internet), is provided “as is” and without warranty.

Who is Covered?

This warranty extends only to the first consumer purchaser, and is not transferable.

What Will Motorola Do?

Motorola, at its option, will at no charge repair, replace or refund the purchase price of any Products, Accessories or Software that does not conform to this warranty. We may use functionally equivalent reconditioned/refurbished/pre-owned or new Products, Accessories or parts. No data, software or applications added to your Product, Accessory or Software, including but not limited to personal contacts, games and ringer tones, will be reinstalled. To avoid losing such data, software, and applications, please create a back up prior to requesting service.

Software that is not embodied in

How to Obtain Warranty Service or Other Information

USA Canada TTY

You will receive instructions on how to ship the Products, Accessories or Software, at your expense, to a Motorola Authorized Repair Center. To obtain service, you must include: (a) a copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written description of the problem; (c) the name of your service provider, if applicable; (d) the name and location of the installation facility (if applicable) and, most importantly; (e) your address and telephone number.

What Other Limitations are There?

ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, OTHERWISE THE REPAIR, REPLACEMENT, OR REFUND AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER, AND IS PROVIDED IN LIEU

1-800-331-6456 1-800-461-4575 1-888-390-6456

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