Mitel 5550 User Manual
Quick Reference Guide
5550
Note: For additional information about all the 5550 IP Console call-handling tools and
features, refer to the 5550 IP Console Help. To access the Help, select Help from the
main Menu area, then select Contents.
5550 IP Console Main Window
n Menu – access the drop-down menus.
o Tools – click the icons to access tools.
p Console Status – view the console and
system states.
q Directories – access the Busy Lamp
Field and Phone Book directories.
r Queued Calls – manage incoming,
held, transferred, and parked calls.
M Mitel (design) is a registered trademark of Mitel Networks Corporation. © 2006, Mitel Networks Corporation.
All other products and services are the trademarks of their respective holders. All rights reserved.
s Source/Destination – view caller and
called-party information.
t Call Waiting/Line – view numerical
and color-coded call-waiting indicators and
line information.
u Softkeys area – view softkey labels.
v Response area – view date and time
and system warnings.
Answer a Call
1. Lift the handset (optional).
2. Press
3. Double-click the call in the
4. Press a
5. Press
Answer on the keypad
OR
Incoming
Calls display
OR
[F1] to [F7] softkey
OR
Retrieve, then the incoming call ID
digit (1-6).
Transfer a Call
1. Dial the destination number.
2. Press
Release on the keypad to complete
the transfer and disconnect the call from
the console.
Recover a Call
1. Press Recover immediately after
completing the transfer
OR
2. Double-click the call in the
Calls display.
Transferred
Place a Call on Hold
1. Inform the caller that you are placing the
call on hold.
2. Press
Hold on the keypad.
Park a Call
1. Press or click [Park Call] and observe that
the Park Call form replaces the Destination
area.
2. Dial the desired extension number.
NOTE:You can also use the [Park At]
softkey in the Directories panel.
Refer to the 5550 IP Console
Help for detailed instructions.
Retrieve an Incoming, Held,
Transferred, or Parked Call
1. Press Retrieve, then the call ID digit (1-9)
of the call you want to retrieve
OR
2. Double-click the call in the displayed
Queued Calls tab.
Answer a Recall
1. Press the [Recall] softkey
OR
2. Press
3. Ask if the caller wants to continue waiting
T ransfer a Recall to Voice Mail
1. Press Voicemail on the keypad to transfer
Answer on the keypad.
or wishes to be ring another extension.
a recall to the extension’s voice mailbox.
Conference a Call
1. With the two parties connected to the
console — one in the Source area and the
other in the Destination area — press the
[Conference] softkey.
To split a conference to speak privately
to either caller
1. Press either [Source] or [Destination]
softkey.
To add more parties to a conference
1. Dial the number of the next party.
2. Press the
If the line is busy or unanswered or the
person is unavailable
1. Press Cancel on the keypad to reconnect
to the conference. You may continue
adding more parties to the conference.
To release the conference from the console
1. Press Release on the keypad.
NOTE:Once you release the conference,
[Conference] softkey.
you cannot re-enter it.
Quick Reference Guide
5550
Scratch Pad
Bulletin Board
Voice Mail
Pager
Message Waiting
Tones
Phone Book
Busy Lamp Field
(BLF)
Incoming Calls
Calls on Hold
Transferred Calls
Parked Calls
Emergency Call
Guest Services
Help
Third Party App
Trunk Status
Unassigned
Using the Console Keypad
About the Console Keypad
The console keypad is used for dialing, call
processing, and accessing system features.
You can adjust the slope of the keypad and
detach (or attach it to) the handset cradle.
You can also use the console keypad to
maximize and minimize the Main Window
Directories and Queued Calls panels.
Use Volume to increase (+) or decrease (-)
the ringer and earpiece volume in the
handset or headset. Mute enables/disab les
the microphone in the headset or handset.
To maximize/minimize a panel
1. Press the associated keypad key, for example,
Phone Book, or Incoming Calls.
If the panel was maximized on screen at the
first keypad press, it is minimized.
If the panel was minimized on screen at the
first keypad press, it is maximized.
2. Press the associated key to toggle between
the maximized and minimized views.
Fixed Function Keys
Fixed Function keys are used to answer
and manage calls.
ANSWER Answer calls on a “first-
RELEASE Complete a call transfer
HOLD
RECOVER
RETRIEVE
CANCEL
M Mitel (design) is a registered trademark of Mitel Networks Corporation. © 2006, Mitel Networks Corporation.
All other products and services are the trademarks of their respective holders. All rights reserved.
come first served” basis
(the default) or according
to the priorities assigned
using the Options
command in the Tools
menu
Put a call on hold
Return a call you
transferred to the wrong
extension to the console
Answer an incoming call,
or reconnect to a held,
transferred, or parked
call.
Clear misdialed numbers
Programmable Firmkeys
Programmable keys provide customized
access to the following console features
and system services.
Some of the features listed below are
programmed for you by default; others are
optional and may not be labeled on your
console keypad. Refer to the 5550 IP
Console Help for details.
Default Firmkeys
Optional Firmkeys
Loading...