Mitel 5540 User Manual
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Console Components
Keyboard
Softkeys (\F1> - \F0 >)
Softkeys have functions that change with the different stages of call
processing or feature usage. For example, when you call a busy
extension, one of the softkeys becomes an Override key for barging
into the user's call. The bottom half of the display shows the functions
currently available from the softkeys.
Dialpad Keys
Dialing keys: Use these keys to dial telephone numbers.
Ringer Volume Adjustment: Press the keys while the console is
ringing to raise (
Contrast Adjustment: Press (
Brightness Adjustment: Press and hold . Press
Contrast (
Cursor Control keys: Press the to erase digits when
dialing telephone numbers or entering key information.
∧) or lower (∨) the ringer volume.
∧) to increase or Contrast (∨) to decrease.
Display
Call Identification
The top line of the display identifies the Source (SRC), or calling party;
the second line, the Destination (DST), or called party.
When you answer a call… For internal calls, the display shows the
name and number of the extension user and the system services and
restrictions (Addt. Info. and COR) enabled for that extension. For
external calls, the display shows the name of the trunk and its Addt.
Info.and COR assignments.
When you make a call… Along with the digits dialed, you see the
same information that accompanies an incoming call. For internal calls,
you also see the status of the extension (ringing or busy), and whether
the extension has Do Not Disturb (DND) activated or messages waiting
(MSW).
∧) to increase or (∨) to decrease.
Softkey Labels
Display the features and call-handling functions accessible from the
through keys on your keyboard.
Call Waiting Indicator - C/W
The C/W indicator appears on the display when you have calls waiting
to be answered. The number of calls waiting displays next to the
indicator.
Fixed Function Keys
Press... To...
answer calls on a “first come, first serve” basis.
complete a call transfer.
clear misdialed numbers.
mute the console ringer, switch to Night Service or
perform other console functions.
access paging equipment (if available).
put a call on hold.
access additional Hold slots.
disallow room-to-room calls in a Hotel/Motel
system.
page extension users through their telephone
speakers.
see which trunk groups are busy.
Cordless Headset Operation
For cordless headset operation, refer to the detailed instructions in the
5540 IP Console User Guide.
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Call Handling
Answering a Call
• Lift the handset.
• Press the key
OR
• Press the [F1] to [F0] softkey to answer a specific call.
Multiple incoming calls
The C/W indicator on the screen tells you additional calls are waiting.
You must transfer or disconnect the current call, or put it on hold, before
answering a new call.
Transferring a Call
• Dial the destination number.
• Press the key to complete the transfer and disconnect the call from the console.
Putting Calls On Hold
• Inform the caller that you are placing him or her on hold.
• Press the key.
If you need more Hold keys, press the key, and then a
free Hold softkey.
Retrieving Held Calls
• Press the key used to put the call on hold.
For calls put on hold using the softkeys, press the key,
and then the appropriate Hold softkey.
Handling Recalls
External calls transferred to an extension but not answered within a
specified time return to the console.
To answer a recall:
• Press the or [Recall] softkey.
• Inform the caller that the extension is busy or not answering.
• Do one of the following:
- Press the key to disconnect the caller.
-Press the [Redial DST] softkey to redial the same destination.
- Dial a new destination, and press the key.
If the recall is because the extension is busy, you can press the [Dest]
softkey to obtain the following softkey options:
Press ... To ...
[Override] break into the busy extension
[Send Msg] send a message waiting notification to the busy
extension
[Callback] receive notification when the extension is free
[Send Msg] sends a message waiting notification to the busy ext.
Release camp the caller on the busy extension again
Correcting a Misdialed Number
• Press the key to erase the misdialed digits, and
then dial the correct number.
OR
• Press the key, and then redial the number.
Using Voice mail
The console does not automatically send the tones voice mail systems
require. You must turn on the tones each time you want to access the
system.
• Dial the voice mail access code.
• Press the [Tones On] softkey.
• When you are finished with the system, press the
[Tones Off] softkey.
Setting up a Conference Call
• Start with a two-party call.
• Call a third party.
• Press the [Conference] softkey.
To speak privately with one party (split the conference):
• Press the [Source] softkey to speak to the first party or
[Destination] to speak to the other party.
T o connect the two parties and drop out of the conference:
• Press the key.
To release both parties without connecting them first:
• Press the key.
Keystroke Summary
Feature Keystrokes
Advisory Msg - Set/Clear Ext # or or
Alarm Messages - Read
Answer a Call Lift handset or to Speak to caller
Answer a Call While on Call or to end current call and answer first call waiting
OR to to answer specific call
OR place current call on , then or to
Attendant Absent/Present
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