MITEL 5360 SIP PHONE USER AND
ADMINISTRATION GUIDE
RELEASE 6.0
Mitel 5360 SIP Phone User Guide
NOTICE
The information contained in this document is not warranted by Mitel Networks Corporation or any of its
affiliates or subsidiaries ("Mitel") and is subject to change without notice. Mitel assumes no liability for any
errors or omissions. This document may be reproduced, either wholly or in part, solely for distribution to
authorized users of Mitel's products.
TRADEMARKS
Mitel is the registered trademark of Mitel Networks Corporation.
Windows and Microsoft are trademarks of Microsoft Corporation.
Other product names mentioned in this document may be trademarks of their respective companies and
are hereby acknowledged.
Mitel 5360 SIP Phone User and Administration Guide
Viewing Cordless Module Information ...............................................................................65
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Mitel 5360 SIP Phone User Guide
GETTING STARTED
In SIP mode, the Mitel® 5360 SIP Phone manages its own call states and features. SIP uses
the Internet to connect your phone to other SIP phones. You can make calls on the Public
Switched Telephone Network (PSTN), or “regular”, phone network. If you are registered with
a SIP Service Provider, you may also be able to dial by user ID, name (when using the
People Application, page 24), or extension number.
For information about programming features on your SIP-supported phone, refer to this guide
and to the Web Configuration Tool online Help (see Supporting Documentation on page 11).
SIP User Accounts and Passwords
Your Administrator usually configures SIP accounts for SIP phone Users and Administrators.
You need a SIP User account in order to Register your phone with your SIP Service Provider.
If you do not have a SIP user account, you can still use your phone with limited access to SIP
features and functionality.
SIP Administrative Mode
Administrators need an administrator user account and password to:
Modify network configuration settings and SIP Service Provider information
Access SIP setting menus through the Web Configuration Tool Administrator pages.
See Administrator Tools on page 49 for more information.
About your SIP Phone
The Mitel® 5360 SIP Phone is a high-end color phone with a touch display that delivers
graphically rich applications. It is a full-feature enterprise-class phone that provides a large
color backlit graphics display with 48 programmable self-labeling keys, six intuitive call state
sensitive softkeys, superior sound quality, and a built-in HTML toolkit for desktop applications
development.
Equipped with a Gadget Sidebar, the seven-inch display enables one-touch access to
embedded or internet-based content and applications. The Gadget Sidebar provides you with
a quick launch tool for embedded applications as well as HTML applications.
The 5360 SIP Phone is compatible with the Mitel MiVoice Business platform. The 5360 SIP
Phone is ideal for any enterprise executive or manager, Teleworker, and Contact Center
supervisor. The 5360 SIP Phone also features a Unified Communicator (UC) Express
application, which is a PC-based desktop programming tool, that allows you to easily
configure your phone from your Personal Computer (PC).
For more key and feature information, see Elements of Your Phone on page 3.
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Mitel 5360 SIP Phone User Guide
The 5360 SIP Phone
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Mitel 5360 SIP Phone User Guide
Elements of Your Phone
Feature Function
1) Display Provides a large, high-resolution touch screen that assists you in selecting and
using phone features and applications.
The display area provides 48 self-labeling buttons that can be programmed as
speed call keys, fixed function keys, hard keys, applications, or line appearance
keys, according to your communication needs. On your home page, the bottom
right feature key is always your Prime Line key.
2) Ring/Message Indicator Flashes to signal an incoming call and to indicate a message waiting in your
voice mailbox.
3) Volume, Speaker
and Mute Controls
4) Fixed Function Keys Give you access to the following phone functions:
Provide the following audio control capability:
(HOLD): places the current call on hold.
(TRANS/CONF): initiates a call transfer or establishes a three-party
(MESSAGE): provides access to your voice mailbox and flashes to
(UP) and (DOWN) provide volume control for the ringer,
handset, and handsfree speakers.
(SPEAKER) enables and disables Handsfree mode.
(MUTE) enables Mute, which allows you to temporarily turn your
phone's handset, headset or handsfree microphone off during a call.
(MENU): provides access to menus for your phone's applications and
settings.
(CANCEL): ends a call when pressed during the call, and, when you
are programming the phone, eliminates any input and returns to the
previous menu level.
(REDIAL): calls the last number dialed.
conference call.
notify you of messages waiting in your voice mailbox. Note: The
Ring/Message indicator also flashes when messages are waiting.
5) Keypad Use to dial.
6) Gadget Sidebar Provides up to nine quick launch icons that allow you to quickly navigate to any
7) Navigation Page
Keys and Context Icon
8) Handsfree Speaker Provides sound for Handsfree calls and background music.
9) Handset Use for handset calls. If you are in headset or handsfree mode, you do not need
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application (including the Phone/Home icon).
Use navigation keys to display additional pages of information. There are two
page navigation keys: Back and Next. Additionally, a context icon shows the
application in use.
to use the handset.
Mitel 5360 SIP Phone User Guide
Ring/Message Indicators
When indicator is it means that
Flashing rapidly Your phone is ringing
Flashing slowly A message or callback message is waiting at your phone
On Your phone is ringing another phone
Off Your phone is idle, or you are on a call
Using Your IP Phone with Mitel Unified Communicator Express
When used with the Unified Communicator® Express application, the 5360 SIP Phone
becomes a powerful communications tool that helps streamline communications bet ween
people and organizations. This leads to improved productivity, enhanced customer service,
reduced costs, and ultimately improved business process integration. See the appropriate
user guide at http://edocs.mitel.com
for details.
HTML Applications
Your 5360 SIP Phone may have HTML Applications available for customized use. The HTML
Desktop Toolkit enables simple, intuitive development of customized applications that are
easily integrated with telephony functions of your 5360 SIP Phone.
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Mitel 5360 SIP Phone User Guide
TIPS FOR YOUR COMFORT AND SAFETY
Don't Cradle the Handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you
cradle the handset between your ear and shoulder. If you use your phone a lot, you may find
it more comfortable to use a headset. See the section on headset usage elsewhere in this
guide for more information.
Protect your Hearing
Your phone has a control for adjusting the volume of the handset receiver or headset.
Because continuous exposure to loud sounds can cont ribute to hearing loss, keep the
volume at a moderate level.
Adjust the Viewing Angle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your phone for better viewing:
1. Turn the phone so that the front faces away from you.
2. Hold the base unit firmly and press the
release tabs on the sides of the stand to
detach the base unit.
3. Hinge the hooks of the base unit into the
notches on the back of the phone and snap
into place as follows:
a. For a high-angle mount, hinge the two
lower hooks into the bottom set of
notches and snap the two upper hooks
into the middle set of notches.
b. For a low-angle mount, hinge the two
lower hooks into the middle set of
notches and snap the two upper hooks
into the top set of notches.
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Mitel 5360 SIP Phone User Guide
USING YOUR DEFAULT PHONE WINDOW
The 5360 SIP Phone default phone window and Gadget Sidebar are shown and described
below. The Phone window provides access to programmable keys and the main phone
interface.
5360 SIP Phone Window
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Mitel 5360 SIP Phone User Guide
5360 SIP Phone Default Window
Feature Function
1) Status Bar Displays time, date, and icons indicating feature states as follows:
Call History (
Call Forward Always On () – Indicates Call Forward Always is
activated.
Message Waiting (
Headset (
DND () - Indicates DND (Do not disturb) mode.
2) Information Display/User
Prompt Area
3) Control Area/Softkeys Allow you to access specific call control features, which are context sensitive.
4) Programmable Keys Provides 48 self-labeling keys that can be programmed as speed call keys, fixed
5) Navigation Page Keys
(Footer)
Provides prompts in most phone applications. Content changes based on the
application.
These are non-programmable feature keys, which are specific to the appl ication
or state of the set. The 5360 SIP Phone provides six softkeys for applications.
function keys, hard keys, applications, or line appearance keys. For instructions
on programming the keys, see Programming Features on Your Keys.
This dynamic area is also used for displaying components based on the
applications being used, including a QWERTY keyboard.
Shows context and summary information based on information in the
Programmable Keys area, such as Page Indicators, numbers of items, and so
forth.
Navigation keys display additional pages of information. There are two page
navigation keys: Back and Next.
) – Indicates new missed calls
) - Indicates new voice mail.
) - Indicates that the phone is in headset mode.
6) Gadget Sidebar Provides up to nine quick launch icons that allow you to quickly navigate to any
Gadget Sidebar on the 5360 SIP Phone
The Gadget Sidebar is a vertical bar that runs down the right side of the 5360 SIP Phone’s
display. The Gadget Sidebar contains a series of icons that provide one-touch access to the
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application (including the Phone/Home icon). See Gadget Sideb ar on the 5360
SIP Phone
.
Mitel 5360 SIP Phone User Guide
most commonly accessed phone applications and features, including HTML applications. The
Gadget Sidebar is designed to accommodate up to nine quick launch icons, including the
Phone icon, which always returns you to the main phone screen. The Gadget Sidebar
consists of the following icons for applications:
Call History
People
Settings
Backlight/Light bulb (for turning off the backlight)
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Mitel 5360 SIP Phone User Guide
USING APPLICATIONS ON THE 5360 SIP PHONE
Your 5360 SIP Phone provides applications that simplify the use of your phone. This table
describes the applications that you may have on your 5360 SIP Phone. The associated icon
appears on the Gadget Sidebar or as a context icon in the navigation area. Simply touch the
Gadget Sidebar icon to open the application.
Applications/Icons
Use the Call History application to display lists of the calls that you have missed,
Call History
People/Contact List
Settings
Backlight On/Off
Phone/Home
made, and answered. This feature allows you to filter the call records and display
information on each call on the list. See Using the Call History Application
more information.
Use the People application to add, delete and edit contact names and numbers.
You can also dial anyone on your contact list from the People application. The
People window displays up to eight contacts per page, ordered alphabetically by
last name. For information on using the People application, refer to Setting Up
Your Contact List and Dial From Your People Application.
Use the Settings application to display and quickly change your phone’s current
communications settings. See Using the Settings Application for more
information.
Turns the backlight off.
Press the Home icon to bring you back to the main Phone/Home window.
Accessing Your Phone Applications
Function
for
To open the Applications window, press the blue Menu key . The Applications home
window gives the current list of your phone’s applications.
To open an application, touch the specific application icon on the Gadget Sidebar or touch
the application name on the display.
For information on programming features and applications, see Programming Features On
Your Keys.
Tips for Setting up Your Phone and Touch Screen
After you receive your 5360 SIP Phone, use the options in the Settings application to
customize your phone.
Calibrate your display for maximum touch accuracy. You may also want to turn on the
button beep to receive an audible tone that indicates you have engaged the button or
icon. See Error! Reference source not found.
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and Calibrate the Display.
Mitel 5360 SIP Phone User Guide
Call Encryption
The 5360 SIP Phone provides both Secure Real-time Transport Protocol (SRTP) and
Transport Layer Security (TLS) for voice encryption when connected to a phone that also
supports SRTP or TLS. SRTP is enabled by default. You can enable SRTP or TLS on your
phone using the Media Configuration page of the Web Configuration Tool. SRTP is the
default setting. (See Accessing the Web Configuration Tool Online Help on page 11.)
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Mitel 5360 SIP Phone User Guide
SUPPORTING DOCUMENTATION
Accessing the Web Configuration Tool Online Help
To access programming instructions in the Web Configuration Tool online Help:
1. Access the Web Configuration Tool Home Page (see
Note: For Administrator default user name and password, see Administrator Tools on page
49.
3. Accessing the Web Configuration Tool on page Error! Bookmark not defined. ).
4. Scroll to the bottom of the page.
5. In the left pane, under Support, click Help. The Help system opens, presenting links to
the User Web Configuration Tool online Help and to this guide.
Note: If you have administrative privileges, you will have access to both the User and
the Administrator Web Configuration Tool online Help systems.
Accessing Other Documentation
To access other Mitel phone and peripheral documentation, in your browser, go to
http://edocs.mitel.com/UG/Index.html.
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Mitel 5360 SIP Phone User Guide
CUSTOMIZING YOUR PHONE
To customize and use your phone features, use either of the following two interfaces:
Menu Key Menu Interface
Web Configuration Tool
MENU Key Menu Interface
The fixed-function keys provide access most features on your phone. The phone’s Settings
menu interface provides access to additional features.
To access the Settings menu interface, press the blue Menu key
Web Configuration Tool
The Web Configuration Tool is a tool that you can use in addition to your phone to make calls
and to personalize and modify your phone settings.
You can access the Web Configuration Tool from any personal computer (PC) connected to
the Internet and running a web browser that is one of the following:
Mozilla Firefox 14 or later
Internet Explorer 8 or later
Any equivalent browser
Note: If your network is protected by a firewall, you may not be able to access your
phone using the Web Configuration Tool from outside the firewall.
Web Configuration Tool Accounts and Passwords
You must have either a User or Administrator account to access the tool. Your account
determines the type of web configuration pages you can access when you connect to the
phone.
.
Your Administrator may change the default user name and password settings. If necessary,
obtain your new user name and password from your Administrator.
Table 1: Web Configuration Tool Default User Name and Password
Default User Name Default Password
User User's DN hello
Note: For Administrator default user name and password, see Administrator Tools on page
49.
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Mitel 5360 SIP Phone User Guide
Accessing the Web Configuration Tool
To access the Web Configuration Tool:
1. On your phone, do the following to obtain your phone’s IP address:
a. Simultaneously press and hold the UP
b. Continue to hold the DOWN
volume key and release the UP volume key.
c. Press 234 on the telephone keypad and release the DOWN
and DOWN volume keys.
volume key.
NETWORK SETTINGS? appears.
d. Press #. (No).
NETWORK PARAMETERS? appears
e. Press * (Yes).
VIEW CURRENT VALUES? appears.
f. Press * (Yes).
VIEW CURRENT NETWORK? appears.
g. Press * (Yes).
CURRENT NETWORK PARMS appears.
h. Press the DOWN
2. Write down the IP address, and then press the blue Menu
volume key until PHONE IP ADDRESS appears.
key twice to return to the
default display.
3. On your PC, launch your browser.
4. In your browser’s URL or Address field, enter your phone’s IP address. The Web
Configuration Tool login screen appears.
5. In the appropriate fields, enter your Web Configuration Tool user name and password.
6. Click OK. The Web Configuration Tool Home Page launches.
Note: If you are a SIP Administrator, see Administrator Tools on page 49 for
administrative options.
Note: If you need help programming features, access the online help system in the
Web Configuration Tool (see Accessing the Web Configuration Tool Online Help on
page 11).
Using the Settings Application
The Settings application provides a single location to access your phone settings. Select any
of the options below to access a window where you can view and configure settings for your
phone.
Note: You can access Settings by pressing the blue Menu key , and then Settings, or by
touching the
The Settings window provides the following:
Settings application
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Mitel 5360 SIP Phone User Guide
TextSize: Allows you to specify the font size (large or small) for the 5360 SIP Phone.
Calibrate Display: Allows you to calibrate the touch display for optimum touch sensitivity.
About 5360 SIP Phone: This screen displays the software release.
Specify Text Size
To specify the text size that displays on the phone:
1. Press the blue Menu key
-or-
Touch the Settings
2. Press Text Size.
3. Select Large Text or Small Text.
4. Press Save.
, then press Settings.
application.
Calibrate the Display
To calibrate the phone screen for touch accuracy:
1. Press the blue Menu key
-or-
Touch the Settings
2. Press Calibrate Display.
3. Touch the center of each + to calibrate the display.
, then press Settings.
application.
Cleaning Your 5360 SIP Phone
You can wipe clean the touch screen of your 5360 SIP Phone without causing touch-sensitive
controls to be activated.
1. Press the blue Menu key
2. Press Clean Mode.
3. Clean the screen of your phone.
4. Press the blue Menu key
Text Entry
The Text Entry feature provides a standard set of windows used by all applications for
accepting user-entered text and numeric data. The Text Entry window opens when an
application requires text input.
The People Application uses the Text Entry feature.
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.
to end Clean Mode.
Mitel 5360 SIP Phone User Guide
Text Entry Window
The Text Entry window remains open during calls and other activities (see diagram below).
For example, if you are entering the text of a Programmable Key label in the Settings
application, and you receive an incoming call, the Text Entry’s window will remain open even
though it is hidden. When you eventually re-display Settings, the edit window reappears in
the same state as when Settings was hidden.
The user interface consists essentially of
An Input Area that displays up to a maximum of two lines of text.
Text manipulation Control Keys, such as cursor right, cursor left, backspace, clear, and
delete digit.
Control Keys for saving and canceling the user’s input
Keyboard
Navigation Keys
Status Line
The Text Entry window’s Status Line displays either a text string or the time and date and this
depends on the application that requires text entry.
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Mitel 5360 SIP Phone User Guide
Input Area
The Input area lets you see the text as you enter it, either in the name or number field.
Text Manipulation Control Keys
The text manipulation control keys provided in the Text Entry window are Cursor Left, Cursor
Right, Backspace, Clear, and Delete Digit.
To use these control keys, an Input Field must be selected.
The Cursor Left (
) and Cursor Right () keys move the cursor left and right,
respectively, in the Input Field without deleting characters.
The Backspace () key removes the character to the left of the cursor in the Input Field.
The Clear (
The Delete Digit (
) key removes all characters from the Input Field.
) key deletes a character to the right of the cursor in the Input Field. If
there is no character following the cursor the Backspace key is ignored.
Note: In some applications a Del ete Digit key will be displayed instead of the Clear key.
Keyboards
Two keyboard interfaces are provided for Text Entry: a numeric keyboard interface and an
alphanumeric keyboard as described below.
Alphanumeric Keyboard
The alphanumeric keyboard consists of consists of thirty-six character keys, space and three
control keys. The thirty-six character keys can be shifted case to provide thirty-six additional
characters, providing a total of seventy-three different characters for data input.
The character set includes the Space key, the numbers 0 through 9, the letters of the English
language in both lowercase and uppercase and a subset of other Unicode characters which
would be similar to the ASCII characters provided on a typical PC keyboard.
The Alphanumeric keyboard has four Character Keys views; only one view can be displayed
at a time.
Default view: This view consists of the lowercase version of the letters and numbers.
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Mitel 5360 SIP Phone User Guide
Shifted Default view: This view consists of the uppercase version of the letters and the
supported Unicode characters.
Caps view: This view consists of the uppercase version of the letters and regular
numbers.
Shifted Caps view: This view consists of the lowercase version of the letters and the
supported Unicode characters.
Special Character view: This view consists of the supported symbols and the supported
accented characters. Unlike the three views above, this view has a matrix layout and
consists of more than one page of characters.
Numeric Keyboard
The numeric keyboard interface is used when the Input Field requires phone numbers or
other numerical input. The numeric keyboard provides nineteen character keys that represent
the standard dial pad on a phone: the numbers 0 through 9, the * key and the # key. The
numbers appear as they would on a typical telephony dial pad. The seven remaining
character keys include the Space key, -, +, (, ), Pause and Flash.
Note: Some of the last seven character keys may not be displ ayed if the host application does
not require them.
Pressing a character key adds the character associated with the key to the left of the cursor
in the input field. The Pause and Flash character keys will appear as P and F, respectively, in
the input field.
Some input buttons will not be available in some applications depending on the input
required.
The keypad normally used for dialing calls can be used to enter numbers when the numeric
keyboard is displayed.
Adjust the Ringer
Numeric Keyboard
Adjust the ringer volume when the phone is ringing:
Press
(UP) or (DOWN)
Note: If the phone is in talk state, this action adjusts the volume of the handset,
headset or speaker.
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