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5360 SIP PHONE
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Mitel 5360 SIP PHONE, 5360 User Manual

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MITEL
CLOUD ENDPOINT
MITEL 5360 SIP PHONE USER AND ADMINISTRATION GUIDE
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Mitel 5360 SIP Phone User Guide
NOTICE
The information contained in this document is not warranted by Mitel Networks Corporation or any of its affiliates or subsidiaries ("Mitel") and is subject to change without notice. Mitel assumes no liability for any errors or omissions. This document may be reproduced, either wholly or in part, solely for distribution to authorized users of Mitel's products.
TRADEMARKS
Mitel is the registered trademark of Mitel Networks Corporation. Windows and Microsoft are trademarks of Microsoft Corporation. Other product names mentioned in this document may be trademarks of their respective companies and
are hereby acknowledged.
Mitel 5360 SIP Phone User and Administration Guide
Cloud Endpoint Release 6.0
March 2014
®,™ Trademark of Mitel Networks Corporation
© Copyright 2014, Mitel Networks Corporation
All rights reserved
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Table of Contents
GETTING STARTED................................................................................................. 1
SIP User Accounts and Passwords.....................................................................................1
SIP Administrative Mode .....................................................................................................1
About your SIP Phone.........................................................................................................1
Elements of Your Phone......................................................................................................3
Ring/Message Indicators.....................................................................................................4
Using Your IP Phone with Mitel Unified Communicator Express.........................................4
HTML Applications...............................................................................................................4
TIPS FOR YOUR COMFORT AND SAFETY............................................................ 5
Don't Cradle the Handset!...............................................................................................................5
Protect your Hearing .......................................................................................................................5
Adjust the Viewing Angle.................................................................................................................5
USING YOUR DEFAULT PHONE WINDOW............................................................ 6
5360 SIP Phone Default Window ........................................................................................7
Gadget Sidebar on the 5360 SIP Phone .............................................................................7
USING APPLICATIONS ON THE 5360 SIP PHONE................................................ 9
Accessing Your Phone Applications....................................................................................9
Tips for Setting up Your Phone and Touch Screen.............................................................9
Call Encryption...................................................................................................................10
SUPPORTING DOCUMENTATION ........................................................................ 11
Accessing the Web Configuration Tool Online Help..........................................................11
Accessing Other Documentation .......................................................................................11
CUSTOMIZING YOUR PHONE...............................................................................12
MENU Key Menu Interface................................................................................................12
Web Configuration Tool.....................................................................................................12
Web Configuration Tool Accounts and Passwords.......................................................................12
Accessing the Web Configuration Tool.........................................................................................13
Using the Settings Application...........................................................................................13
Specify Text Size...............................................................................................................14
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Mitel 5360 SIP Phone User Guide
Calibrate the Display..........................................................................................................14
Cleaning Your 5360 SIP Phone.........................................................................................14
Text Entry ..........................................................................................................................14
Text Entry Window........................................................................................................................15
Keyboards.....................................................................................................................................16
Adjust the Ringer...............................................................................................................17
Handset Volume Control....................................................................................................18
Speaker Volume Control....................................................................................................18
Display Contrast Control....................................................................................................18
SETTING UP YOUR CONTACT LIST..................................................................... 19
Adding Names to Your Contact List...................................................................................19
Editing Information in Your Contact List ............................................................................19
USING THE CALL HISTORY APPLICATION......................................................... 20
View Call History Details....................................................................................................20
Delete Call History.............................................................................................................21
CALL FORWARDING ............................................................................................. 22
PROGRAMING FEATURES ON YOUR KEYS....................................................... 23
MAKING AND ANSWERING CALLS ..................................................................... 24
Dial by Number..................................................................................................................24
Dial by Name.....................................................................................................................24
Dial by SIP URL or IP Address..........................................................................................24
Dial using the People Application......................................................................................24
Dial using the Call History Application...............................................................................25
Answer a Call.....................................................................................................................25
Auto Answer ......................................................................................................................25
Answer a Call Waiting........................................................................................................26
Calling and Called Party Display .......................................................................................26
Handsfree Operation .........................................................................................................26
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Table of Contents
CALL HANDLING ................................................................................................... 28
Hold ...................................................................................................................................28
Hold a Call.....................................................................................................................................28
Retrieve a Call from Hold..............................................................................................................28
Change On-Hold Settings .............................................................................................................28
Call Forward ......................................................................................................................28
Mute...................................................................................................................................29
Transfer .............................................................................................................................29
Transfer a Call to a Third Party Already on Hold..........................................................................30
Conference........................................................................................................................30
Add a Party On Hold to a Call in Progress....................................................................................30
Return to a Conference Call after Accepting an Outside Caller....................................................30
Messages - Advisory .........................................................................................................31
USING ADVANCED FEATURES............................................................................ 32
Do Not Disturb...................................................................................................................32
Call History ........................................................................................................................32
Handset, Handsfree and Headset Modes..........................................................................32
Switch between Handset and Handsfree......................................................................................32
Switch between Handset and Headset.........................................................................................33
Switch between Headset and Handsfree......................................................................................33
People................................................................................................................................33
RSS Feed..........................................................................................................................33
Enable/Disable RSS Feed.............................................................................................................34
Shared Lines and Keys......................................................................................................34
Shared Lines and Keys Programming Requirements...................................................................34
Programming Shared Line Keys...................................................................................................40
Shared Line Key Status.................................................................................................................41
Programming Busy Lamp Field Keys............................................................................................42
Time and Date...................................................................................................................48
ADMINISTRATOR TOOLS ..................................................................................... 49
SIP Administrator Phone Passwords.................................................................................49
USING YOUR PHONE WITH THE CORDLESS MODULE AND ACCESSORIES . 50
Elements of Your Cordless Module and Accessories........................................................51
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Mitel 5360 SIP Phone User Guide
Handset/Headset Combinations........................................................................................52
Pairing the Cordless Module and Accessories..................................................................52
Pairing a DECT Cordless Accessory with a DECT Cordless Module...........................................52
Pairing a Bluetooth Accessory with a Bluetooth Module...............................................................53
Unpairing an Accessory ................................................................................................................ 54
Cordless Module LED Indicators.......................................................................................54
Using the Mute Key on a Cordless Device ........................................................................54
Using the Volume Keys on Cordless Device .....................................................................55
USING THE MITEL CORDLESS HANDSET .......................................................... 56
Elements of the Cordless Handset....................................................................................56
Answer a Call.....................................................................................................................57
Hang up.............................................................................................................................57
Dialing – Auto Dial Disabled..............................................................................................57
Dialing – Auto Dial Enabled...............................................................................................57
Handset Alerting Tones and LEDs ....................................................................................58
USING THE MITEL DECT CORDLESS HEADSET................................................ 60
Answer a Call.....................................................................................................................60
Hang Up.............................................................................................................................60
Dialing – Auto Dial Disabled..............................................................................................61
Dialing – Auto Dial Enabled...............................................................................................61
Headset Alerting Tones and LEDs ....................................................................................61
USING A BLUETOOTH HEADSET......................................................................... 63
Answer a Call.....................................................................................................................63
Hang Up.............................................................................................................................63
Dialing – Auto Dial Disabled..............................................................................................63
Dialing – Auto Dial Enabled...............................................................................................64
USING THE CORDLESS DEVICES APPLICATION............................................... 65
Low Battery Level..............................................................................................................65
Viewing Cordless Module Information ...............................................................................65
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Mitel 5360 SIP Phone User Guide
GETTING STARTED
In SIP mode, the Mitel® 5360 SIP Phone manages its own call states and features. SIP uses the Internet to connect your phone to other SIP phones. You can make calls on the Public Switched Telephone Network (PSTN), or “regular”, phone network. If you are registered with a SIP Service Provider, you may also be able to dial by user ID, name (when using the People Application, page 24), or extension number.
For information about programming features on your SIP-supported phone, refer to this guide and to the Web Configuration Tool online Help (see Supporting Documentation on page 11).
SIP User Accounts and Passwords
Your Administrator usually configures SIP accounts for SIP phone Users and Administrators. You need a SIP User account in order to Register your phone with your SIP Service Provider.
If you do not have a SIP user account, you can still use your phone with limited access to SIP features and functionality.
SIP Administrative Mode
Administrators need an administrator user account and password to:
Modify network configuration settings and SIP Service Provider information  Access SIP setting menus through the Web Configuration Tool Administrator pages.
See Administrator Tools on page 49 for more information.
About your SIP Phone
The Mitel® 5360 SIP Phone is a high-end color phone with a touch display that delivers graphically rich applications. It is a full-feature enterprise-class phone that provides a large color backlit graphics display with 48 programmable self-labeling keys, six intuitive call state sensitive softkeys, superior sound quality, and a built-in HTML toolkit for desktop applications development.
Equipped with a Gadget Sidebar, the seven-inch display enables one-touch access to embedded or internet-based content and applications. The Gadget Sidebar provides you with a quick launch tool for embedded applications as well as HTML applications.
The 5360 SIP Phone is compatible with the Mitel MiVoice Business platform. The 5360 SIP Phone is ideal for any enterprise executive or manager, Teleworker, and Contact Center supervisor. The 5360 SIP Phone also features a Unified Communicator (UC) Express application, which is a PC-based desktop programming tool, that allows you to easily configure your phone from your Personal Computer (PC).
For more key and feature information, see Elements of Your Phone on page 3.
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Mitel 5360 SIP Phone User Guide
The 5360 SIP Phone
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Mitel 5360 SIP Phone User Guide
Elements of Your Phone
Feature Function
1) Display Provides a large, high-resolution touch screen that assists you in selecting and using phone features and applications.
The display area provides 48 self-labeling buttons that can be programmed as speed call keys, fixed function keys, hard keys, applications, or line appearance keys, according to your communication needs. On your home page, the bottom right feature key is always your Prime Line key.
2) Ring/Message Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox.
3) Volume, Speaker
and Mute Controls
4) Fixed Function Keys Give you access to the following phone functions:
Provide the following audio control capability:
 
  (HOLD): places the current call on hold.
(TRANS/CONF): initiates a call transfer or establishes a three-party
(MESSAGE): provides access to your voice mailbox and flashes to
(UP) and (DOWN) provide volume control for the ringer,
handset, and handsfree speakers.
(SPEAKER) enables and disables Handsfree mode.
(MUTE) enables Mute, which allows you to temporarily turn your
phone's handset, headset or handsfree microphone off during a call.
(MENU): provides access to menus for your phone's applications and
settings.
(CANCEL): ends a call when pressed during the call, and, when you are programming the phone, eliminates any input and returns to the previous menu level.
(REDIAL): calls the last number dialed.
conference call.
notify you of messages waiting in your voice mailbox. Note: The Ring/Message indicator also flashes when messages are waiting.
5) Keypad Use to dial.
6) Gadget Sidebar Provides up to nine quick launch icons that allow you to quickly navigate to any
7) Navigation Page Keys and Context Icon
8) Handsfree Speaker Provides sound for Handsfree calls and background music.
9) Handset Use for handset calls. If you are in headset or handsfree mode, you do not need
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application (including the Phone/Home icon).
Use navigation keys to display additional pages of information. There are two page navigation keys: Back and Next. Additionally, a context icon shows the application in use.
to use the handset.
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Mitel 5360 SIP Phone User Guide
Ring/Message Indicators
When indicator is it means that
Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call
Using Your IP Phone with Mitel Unified Communicator Express
When used with the Unified Communicator® Express application, the 5360 SIP Phone becomes a powerful communications tool that helps streamline communications bet ween people and organizations. This leads to improved productivity, enhanced customer service, reduced costs, and ultimately improved business process integration. See the appropriate user guide at http://edocs.mitel.com
for details.
HTML Applications
Your 5360 SIP Phone may have HTML Applications available for customized use. The HTML Desktop Toolkit enables simple, intuitive development of customized applications that are easily integrated with telephony functions of your 5360 SIP Phone.
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Mitel 5360 SIP Phone User Guide
TIPS FOR YOUR COMFORT AND SAFETY
Don't Cradle the Handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information.
Protect your Hearing
Your phone has a control for adjusting the volume of the handset receiver or headset. Because continuous exposure to loud sounds can cont ribute to hearing loss, keep the volume at a moderate level.
Adjust the Viewing Angle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your phone for better viewing:
1. Turn the phone so that the front faces away from you.
2. Hold the base unit firmly and press the
release tabs on the sides of the stand to detach the base unit.
3. Hinge the hooks of the base unit into the notches on the back of the phone and snap into place as follows:
a. For a high-angle mount, hinge the two
lower hooks into the bottom set of notches and snap the two upper hooks into the middle set of notches.
b. For a low-angle mount, hinge the two
lower hooks into the middle set of notches and snap the two upper hooks into the top set of notches.
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Mitel 5360 SIP Phone User Guide
USING YOUR DEFAULT PHONE WINDOW
The 5360 SIP Phone default phone window and Gadget Sidebar are shown and described below. The Phone window provides access to programmable keys and the main phone interface.
5360 SIP Phone Window
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5360 SIP Phone Default Window
Feature Function
1) Status Bar Displays time, date, and icons indicating feature states as follows:
Call History (
Call Forward Always On ( ) – Indicates Call Forward Always is
activated.
Message Waiting (
Headset (
DND ( ) - Indicates DND (Do not disturb) mode.
2) Information Display/User Prompt Area
3) Control Area/Softkeys Allow you to access specific call control features, which are context sensitive.
4) Programmable Keys Provides 48 self-labeling keys that can be programmed as speed call keys, fixed
5) Navigation Page Keys (Footer)
Provides prompts in most phone applications. Content changes based on the application.
These are non-programmable feature keys, which are specific to the appl ication or state of the set. The 5360 SIP Phone provides six softkeys for applications.
function keys, hard keys, applications, or line appearance keys. For instructions on programming the keys, see Programming Features on Your Keys.
This dynamic area is also used for displaying components based on the applications being used, including a QWERTY keyboard.
Shows context and summary information based on information in the Programmable Keys area, such as Page Indicators, numbers of items, and so forth.
Navigation keys display additional pages of information. There are two page navigation keys: Back and Next.
) – Indicates new missed calls
) - Indicates new voice mail.
) - Indicates that the phone is in headset mode.
6) Gadget Sidebar Provides up to nine quick launch icons that allow you to quickly navigate to any
Gadget Sidebar on the 5360 SIP Phone
The Gadget Sidebar is a vertical bar that runs down the right side of the 5360 SIP Phone’s display. The Gadget Sidebar contains a series of icons that provide one-touch access to the
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application (including the Phone/Home icon). See Gadget Sideb ar on the 5360
SIP Phone
.
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Mitel 5360 SIP Phone User Guide
most commonly accessed phone applications and features, including HTML applications. The Gadget Sidebar is designed to accommodate up to nine quick launch icons, including the Phone icon, which always returns you to the main phone screen. The Gadget Sidebar consists of the following icons for applications:
Call History People Settings Backlight/Light bulb (for turning off the backlight)
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Mitel 5360 SIP Phone User Guide
USING APPLICATIONS ON THE 5360 SIP PHONE
Your 5360 SIP Phone provides applications that simplify the use of your phone. This table describes the applications that you may have on your 5360 SIP Phone. The associated icon appears on the Gadget Sidebar or as a context icon in the navigation area. Simply touch the Gadget Sidebar icon to open the application.
Applications/Icons
Use the Call History application to display lists of the calls that you have missed,
Call History
People/Contact List
Settings
Backlight On/Off
Phone/Home
made, and answered. This feature allows you to filter the call records and display information on each call on the list. See Using the Call History Application more information.
Use the People application to add, delete and edit contact names and numbers. You can also dial anyone on your contact list from the People application. The People window displays up to eight contacts per page, ordered alphabetically by last name. For information on using the People application, refer to Setting Up
Your Contact List and Dial From Your People Application.
Use the Settings application to display and quickly change your phone’s current communications settings. See Using the Settings Application for more information.
Turns the backlight off.
Press the Home icon to bring you back to the main Phone/Home window.
Accessing Your Phone Applications
Function
for
To open the Applications window, press the blue Menu key . The Applications home window gives the current list of your phone’s applications.
To open an application, touch the specific application icon on the Gadget Sidebar or touch the application name on the display.
For information on programming features and applications, see Programming Features On
Your Keys.
Tips for Setting up Your Phone and Touch Screen
After you receive your 5360 SIP Phone, use the options in the Settings application to
customize your phone.
Calibrate your display for maximum touch accuracy. You may also want to turn on the
button beep to receive an audible tone that indicates you have engaged the button or icon. See Error! Reference source not found.
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and Calibrate the Display.
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Mitel 5360 SIP Phone User Guide
Call Encryption
The 5360 SIP Phone provides both Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS) for voice encryption when connected to a phone that also supports SRTP or TLS. SRTP is enabled by default. You can enable SRTP or TLS on your phone using the Media Configuration page of the Web Configuration Tool. SRTP is the default setting. (See Accessing the Web Configuration Tool Online Help on page 11.)
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SUPPORTING DOCUMENTATION
Accessing the Web Configuration Tool Online Help
To access programming instructions in the Web Configuration Tool online Help:
1. Access the Web Configuration Tool Home Page (see
Note: For Administrator default user name and password, see Administrator Tools on page
49.
3. Accessing the Web Configuration Tool on page Error! Bookmark not defined. ).
4. Scroll to the bottom of the page.
5. In the left pane, under Support, click Help. The Help system opens, presenting links to
the User Web Configuration Tool online Help and to this guide.
Note: If you have administrative privileges, you will have access to both the User and
the Administrator Web Configuration Tool online Help systems.
Accessing Other Documentation
To access other Mitel phone and peripheral documentation, in your browser, go to
http://edocs.mitel.com/UG/Index.html.
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CUSTOMIZING YOUR PHONE
To customize and use your phone features, use either of the following two interfaces:
Menu Key Menu Interface  Web Configuration Tool
MENU Key Menu Interface
The fixed-function keys provide access most features on your phone. The phone’s Settings menu interface provides access to additional features.
To access the Settings menu interface, press the blue Menu key
Web Configuration Tool
The Web Configuration Tool is a tool that you can use in addition to your phone to make calls and to personalize and modify your phone settings.
You can access the Web Configuration Tool from any personal computer (PC) connected to the Internet and running a web browser that is one of the following:
Mozilla Firefox 14 or later  Internet Explorer 8 or later  Any equivalent browser
Note: If your network is protected by a firewall, you may not be able to access your
phone using the Web Configuration Tool from outside the firewall.
Web Configuration Tool Accounts and Passwords
You must have either a User or Administrator account to access the tool. Your account determines the type of web configuration pages you can access when you connect to the phone.
.
Your Administrator may change the default user name and password settings. If necessary, obtain your new user name and password from your Administrator.
Table 1: Web Configuration Tool Default User Name and Password
Default User Name Default Password
User User's DN hello
Note: For Administrator default user name and password, see Administrator Tools on page
49.
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Mitel 5360 SIP Phone User Guide
Accessing the Web Configuration Tool
To access the Web Configuration Tool:
1. On your phone, do the following to obtain your phone’s IP address: a. Simultaneously press and hold the UP b. Continue to hold the DOWN
volume key and release the UP volume key.
c. Press 234 on the telephone keypad and release the DOWN
and DOWN volume keys.
volume key.
NETWORK SETTINGS? appears.
d. Press #. (No).
NETWORK PARAMETERS? appears
e. Press * (Yes).
VIEW CURRENT VALUES? appears.
f. Press * (Yes).
VIEW CURRENT NETWORK? appears.
g. Press * (Yes).
CURRENT NETWORK PARMS appears.
h. Press the DOWN
2. Write down the IP address, and then press the blue Menu
volume key until PHONE IP ADDRESS appears.
key twice to return to the
default display.
3. On your PC, launch your browser.
4. In your browser’s URL or Address field, enter your phone’s IP address. The Web
Configuration Tool login screen appears.
5. In the appropriate fields, enter your Web Configuration Tool user name and password.
6. Click OK. The Web Configuration Tool Home Page launches.
Note: If you are a SIP Administrator, see Administrator Tools on page 49 for
administrative options.
Note: If you need help programming features, access the online help system in the Web Configuration Tool (see Accessing the Web Configuration Tool Online Help on page 11).
Using the Settings Application
The Settings application provides a single location to access your phone settings. Select any of the options below to access a window where you can view and configure settings for your phone.
Note: You can access Settings by pressing the blue Menu key , and then Settings, or by
touching the
The Settings window provides the following:
Settings application
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Text Size: Allows you to specify the font size (large or small) for the 5360 SIP Phone.  Calibrate Display: Allows you to calibrate the touch display for optimum touch sensitivity.  About 5360 SIP Phone: This screen displays the software release.
Specify Text Size
To specify the text size that displays on the phone:
1. Press the blue Menu key
-or- Touch the Settings
2. Press Text Size.
3. Select Large Text or Small Text.
4. Press Save.
, then press Settings.
application.
Calibrate the Display
To calibrate the phone screen for touch accuracy:
1. Press the blue Menu key
-or- Touch the Settings
2. Press Calibrate Display.
3. Touch the center of each + to calibrate the display.
, then press Settings.
application.
Cleaning Your 5360 SIP Phone
You can wipe clean the touch screen of your 5360 SIP Phone without causing touch-sensitive controls to be activated.
1. Press the blue Menu key
2. Press Clean Mode.
3. Clean the screen of your phone.
4. Press the blue Menu key
Text Entry
The Text Entry feature provides a standard set of windows used by all applications for accepting user-entered text and numeric data. The Text Entry window opens when an application requires text input.
The People Application uses the Text Entry feature.
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.
to end Clean Mode.
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Mitel 5360 SIP Phone User Guide
Text Entry Window
The Text Entry window remains open during calls and other activities (see diagram below). For example, if you are entering the text of a Programmable Key label in the Settings application, and you receive an incoming call, the Text Entry’s window will remain open even though it is hidden. When you eventually re-display Settings, the edit window reappears in the same state as when Settings was hidden.
The user interface consists essentially of
An Input Area that displays up to a maximum of two lines of text.  Text manipulation Control Keys, such as cursor right, cursor left, backspace, clear, and
delete digit.
Control Keys for saving and canceling the user’s input  Keyboard Navigation Keys
Status Line
The Text Entry window’s Status Line displays either a text string or the time and date and this depends on the application that requires text entry.
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Mitel 5360 SIP Phone User Guide
Input Area
The Input area lets you see the text as you enter it, either in the name or number field.
Text Manipulation Control Keys
The text manipulation control keys provided in the Text Entry window are Cursor Left, Cursor Right, Backspace, Clear, and Delete Digit.
To use these control keys, an Input Field must be selected.
The Cursor Left (
) and Cursor Right ( ) keys move the cursor left and right,
respectively, in the Input Field without deleting characters.
The Backspace ( ) key removes the character to the left of the cursor in the Input Field.
The Clear (
The Delete Digit (
) key removes all characters from the Input Field.
) key deletes a character to the right of the cursor in the Input Field. If
there is no character following the cursor the Backspace key is ignored.
Note: In some applications a Del ete Digit key will be displayed instead of the Clear key.
Keyboards
Two keyboard interfaces are provided for Text Entry: a numeric keyboard interface and an alphanumeric keyboard as described below.
Alphanumeric Keyboard
The alphanumeric keyboard consists of consists of thirty-six character keys, space and three control keys. The thirty-six character keys can be shifted case to provide thirty-six additional characters, providing a total of seventy-three different characters for data input.
The character set includes the Space key, the numbers 0 through 9, the letters of the English language in both lowercase and uppercase and a subset of other Unicode characters which would be similar to the ASCII characters provided on a typical PC keyboard.
The Alphanumeric keyboard has four Character Keys views; only one view can be displayed at a time.
Default view: This view consists of the lowercase version of the letters and numbers.
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Mitel 5360 SIP Phone User Guide
Shifted Default view: This view consists of the uppercase version of the letters and the
supported Unicode characters.
Caps view: This view consists of the uppercase version of the letters and regular
numbers.
Shifted Caps view: This view consists of the lowercase version of the letters and the
supported Unicode characters.
Special Character view: This view consists of the supported symbols and the supported
accented characters. Unlike the three views above, this view has a matrix layout and consists of more than one page of characters.
Numeric Keyboard
The numeric keyboard interface is used when the Input Field requires phone numbers or other numerical input. The numeric keyboard provides nineteen character keys that represent the standard dial pad on a phone: the numbers 0 through 9, the * key and the # key. The numbers appear as they would on a typical telephony dial pad. The seven remaining character keys include the Space key, -, +, (, ), Pause and Flash.
Note: Some of the last seven character keys may not be displ ayed if the host application does
not require them.
Pressing a character key adds the character associated with the key to the left of the cursor in the input field. The Pause and Flash character keys will appear as P and F, respectively, in the input field.
Some input buttons will not be available in some applications depending on the input required.
The keypad normally used for dialing calls can be used to enter numbers when the numeric keyboard is displayed.
Adjust the Ringer
Numeric Keyboard
Adjust the ringer volume when the phone is ringing:
Press
(UP) or (DOWN)
Note: If the phone is in talk state, this action adjusts the volume of the handset,
headset or speaker.
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Handset Volume Control
To adjust handset volume:
When the handset is in use, press
Speaker Volume Control
When on a handsfree call, press (UP) or (DOWN)
Display Contrast Control
To adjust display contrast:
When the phone is idle, press
(UP) or (DOWN)
(UP) or (DOWN)
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Mitel 5360 SIP Phone User Guide
SETTING UP YOUR CONTACT LIST
Use the People application to set up your contact list.
Adding Names to Your Contact List
You can add a name to your contact list by entering it directly using the People application or by copying a number using the To People from Call History.
To add a name to your contact list using the People application:
1. Open the People application.
2. Press New.
3. Enter the name using the on-screen keyboard and press the appropriate letters to spell
the first name of your contact.
4. Press Edit Number and using the on-screen numeric keyboard or the keypad, enter the number.
5. Press Save.
6. Press Close.
Editing Information in Your Contact List
1. Open the People application.
2. Press the name you wish to edit. Note: If you wish to delete the name from your contact list, press Delete.
3. Press Edit … .
4. In the on-screen keyboard, update the appropriate information for the name.
5. Press Edit Number and using the on-screen numeric keyboard or keypad, edit the
number.
6. Press Save.
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7. Press Close.
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Mitel 5360 SIP Phone User Guide
USING THE CALL HISTORY APPLICATION
Use the Call History application to display details of your most recent 50 calls. The maximum number of entries for each type of call are:
Missed: 20 Made: 15 Answered: 15
After the 50-call limit has been reached, the oldest call is replaced each time a new call is missed, made, or answered.
From this application, you can
display calls by type  display detailed information (if available) for the calls  return missed calls by pressing a key  delete or modify digits before saving or dialing a call  delete calls
View Call History Details
To view call history details:
1. Press Call History.
2. Press
Missed to view your missed calls (if any).  All to view a list of all calls  Answered to view a list of your incoming calls  Made to view a list of your outgoing calls.
3. Use the navigation keys at the bottom of the display to move to the previous or next page of calls. The total number of pages in the current list is shown at the bottom of the display.
4. Press the Dial icon or Press on a Call item to display the call details:
Name and number (if available)
to the right of the call item to call the contact
Call type and number of attempts (for example, Missed, 2x)  Type of call: Transfer (Tsf.) or Conference (Conf.)  Time and date of the call  Duration of call in hours:minutes:seconds (for Made and Answered calls).
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Mitel 5360 SIP Phone User Guide
5. Do one of the following: If necessary, use the keypad cursor left, cursor right, Delete, and Backspace keys to
modify the number. . If an outgoing prefix is required to access an external trunk, you must add the digit(s. Press Dial to call the number or press To People to save the contact details to the People application.
Press Press Close to return to the previous list.
Delete Call History
To delete an individual call: Press the key to the left of the call item to display the call details and then press Delete.
To delete all of the call history by type:
1. Press Call History.
2. Press
Missed to view your missed calls (if any)  All to view all calls  Answered to view a list of your incoming calls  Made to view a list of your outgoing calls.
3. Press Delete List to delete all calls from the currently displayed list.
or at the bottom of the set to display details for another call.
4. You are prompted to confirm the delete. Press Delete.
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CALL FORWARDING
Call Forwarding redirects incoming calls to an alternate number when
your phone is busy  when you're not answering, or  all the time.
You can program, activate, and deactivate Call Forwarding using the Web Configuration Tool. See the Web Configuration Tool Online Help for details about programming Call Forwarding.
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PROGRAMING FEATURES ON YOUR KEYS
Use the Web Configuration Tool to program features on the phone's various keys. The following features can be programmed:
 Speed Dial  Shared Line  Call History  People  Forwarding  Do Not Disturb (DND)  Advisory Message on/off  PC Application  Headset on/off  RSS Feed  HTML Application
Use the Web Configuration Tool to clear the programming from a key if it is no longer being used.
See the Web Configuration Tool Online Help for details about programming features to phone keys.
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MAKING AND ANSWERING CALLS
You can make a call using one of the following methods:
Dialing the extension number or phone number  Dialing a number from the People application  Using the Call History application  Press the programmed key associated with the party you want to call. For more
information about programming keys, see Programing Features On Your Keys
Dialing the number using the dial pad
Dial by Number
1. Lift the handset (optional).
2. If you want to use a line other than Line 1, press a Line key.
3. Do one of the following:
a. Dial the number. b. Press a Speed Dial key.
.
c. Press
(REDIAL).
Dial by Name
Dial by Name can only be done using the Web Configuration Tool. To dial by a user ID name, you must be registered with a SIP Service Provider.
Dial by SIP URL or IP Address
Dial by a SIP URL or IP Address can only be done using the Web Configuration Tool. To dial by a SIP URL or IP Address, you must be registered with a SIP Service Provider.
Dial using the People Application
To dial a contact from your People list:
1. Open the People application.
2. Use the navigation keys to page through the contact list and select the name.
3. Dial the contact name using one of the following methods:
Press the Dial icon
contact name does not need to be selected.)
Select a contact name and press Dial.
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to the right of the contact’s name in the main list. (The
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Press the dial pad key that contains the first letter of the contact name and then press
the Dial icon
4. Continue the call using the speakerphone or lift the handset.
or press Dial.
Dial using the Call History Application
1. Press Call History.
2. Press
Missed to view your missed calls (if any).  All to view a list of all logs  Answered to view logs of your incoming calls  Made to view logs of your outgoing calls.
3. Use the navigation keys at the bottom of the display to move to the previous or next page of logs. The total number of pages in the current list is shown at the bottom of the display.
4. Press the Dial icon
to the right of the log to call the contact
Answer a Call
Incoming calls ring Line 1, if all lines are free, or the next available line. If all lines are busy and Call Forward – Busy is not enabled (see Enable/Disable Call Forward on pageError! Bookmark not defined.), callers hear a busy signal.
To answer a call, do one of the following:
In handset mode, lift the hand set. In headset mode, pre s s the Headset key, then press the flashing Line key.
In handsfree mode, press
For more information about handset, handsfree (Speaker), or headset calls, see Handset, Handsfree and Headset Modes on page 32.
Auto Answer
You can use Auto Answer to automatically answer incoming calls in handsfree or headset mode.
To enable or disable Auto Answer:
Access the Feature Configuration page of the Web Configuration tool (see Accessing the
Web Configuration Tool on page Error! Bookmark not defined.).
To answer an Auto Answer call:
(SPEAKER), or press the flashing Line key.
Begin spea king when the call arrives.
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Mitel 5360 SIP Phone User Guide
To end an Auto Answe r cal l, do one of the following:
- Press
- Wait for the caller to hang up.
(CANCEL).
Answer a Call Waiting
The 5360 SIP Phone allows a default quantity of three calls waiting while you are on a call. New calls wait on the next free line. When a new call arrives, you hear a call waiting tone, the name of the new caller appears, and the corresponding Line key flashes. If all lines are busy, callers hear a busy signal. (Number of calls waiting is dependent upon the number of Line keys you have programmed.)
To answer a waiting call:
1. Press the flashing Line key of the call waiting. The current call is put on hold, and you are connected to the new caller.
2. To return to the original call:
3. Press the associated flashing Line key.
Calling and Called Party Display
SIP phones display the true (programmed) identity of the called/calling party rather than the standard number/name display.
Handsfree Operation
To use Handsfree to make a call:
1. If you want to use a Non-Prime Line, press a Line Appearance key. Note: Your administrator must program Line Appearances to your phone.
2. Dial the number.
3. Begin speaking when the called party answers. Your phone's Hand sfree microphone and
Handsfree speaker transmit and receive audio.
To use Handsfree operation to answer calls:
1. Press the flashing line key or Error! Reference source not found..
2. Begin speaking. Your phone's Handsfree microphone and Handsfree speaker transmit
and receive audio.
To hang up while using Handsfree operation:
Press
To turn Mute on during Handsfree operation:
Press
(SPEAKER).
(MUTE). The Mute key light turns ON.
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To turn Mute off and return to conversation:
Press
(MUTE). The Mute key light turns OFF.
To disable Handsfree operation:
Lift the handset.
To return to Handsfree operation:
1. Press
(SPEAKER).
2. Hang up the handset.
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CALL HANDLING
Hold
The 5360 SIP Phone supports a maximum of four simultaneously held calls. When you place a call on hold, or when another party puts you on hold, the on-hold beep
reminds you that you are holding or on hold. If the handset is in its cradle, you hear the beep through the handsfree speaker. You can disable this beep if desired, using the Web Configuration Tool.
Note: The call hold tone takes precedence over Music On Hold.
Hold a Call
Press (HOLD). The associated Line key flashes.
Retrieve a Call from Hold
Press the associated flashing Line key. The Line key changes from flashing to lit solid.
Change On-Hold Settings
Access the Feature Configuration page of the Web Configuration (see Accessing the Web Configuration Tool on page 12). Note: You cannot change your hold settings while in a call.
Call Forward
Call Forward redirects incoming calls to an alternate number. Choose from the following Call Forward options:
Call Forward – Always redirects all incoming calls Call Forward – No Answer redirects calls if you don’t answer after the programmed
number of rings (1 – 10)
Call Forward – Busy redirects calls when all lines are busy.
All Call Forward options are OFF by default. You can turn on Call Forward No Answer and Call Forward Busy at the same time. You cannot change your Call Forward settings while in a call. To program, enable, or disable Call Forward using the Web Configuration Tool, access the
Feature Configuration page (see Accessing the Web Configuration Tool on page 12).
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Mute
Mute lets you temporarily turn your phone's handset, headset or handsfree microphone off during a call.
To turn Mute on during a call:
Press
To turn Mute off and return to the conversation:
Press
Transfer
You can transfer an active call to another party (one line must be free on your phone). The 5360 SIP Phone supports four lines. If all lines are busy on your phone, no calls can be transferred.
To Transfer an active call:
(MUTE). The (MUTE) light turns ON.
(MUTE). The (MUTE) light turns OFF.
Note: If you are on a Handsfree MUT E D call and you lift the handset, the handset microphone
is automatically enabled and the MUTE light turns OFF.
NOTE FOR USERS ON RESILIENT MCD SYSTEMS: If your phone switches to the secondary system while your speaker or handset is muted (that is, while the Mute key is lit) the call remains muted until you hang up.
Note: During a conference call, any party can perform a call transfer when one line
on the phone that initiated the conference call is not in use.
1. Press
(TRANS/CONF).
2. Dial the number of the third party.
3. Do one of the following:
To complete the Transfer, hang up.  To announce the Transfer, wait for an answer, consult, and hang up.
To cancel the Transfer, press
(CANCEL).
To transfer an active call during headset operation:
1. Press
(TRANS/CONF).
2. Dial the number of the third party.
3. To complete the Transfer, press the Release feature key.
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Transfer a Call to a Third Party Already on Hold
1. While on a call, press (TRANS/CONF). The call is put on hold.
2. Press the Line key of the call on hold, and then press
3. Hang up.
Conference
When two parties are connected on a call, either of those parties can originate a three-way conference by adding a third party to the call in progress. Once three parties are connected, no more parties can be added to that call.
A party can be involved in more than one three-way conference call at a time, but the calls cannot be merged. For example, A and B are on a call. A adds C to create three-way conference call ABC. B adds D to the call with A to make conference call ABD. ABC and ABD remain separate– D is not added to conference call ABC.
To form a Conference when a two–party call is already in place, or to add another party to an existing Conference:
1. Press
2. Dial the number of the next party.
3. Wait for an answer.
4. Press
(TRANS/CONF).
(TRANS/CONF).
(TRANS/CONF).
To leave a Conference:
Hang up or press
(CANCEL).
Add a Party On Hold to a Call in Progress
1. Press (TRANS/CONF). The current call is put on hold.
2. Press the Line key of the party already on hold.
3. Press
progress.
(TRANS/CONF). The call put on hold in step 1 is connected to the call in
Return to a Conference Call after Accepting an Outside Caller
If the originator of a conference responds to a call from another party during a conference, the other two conference members are put on hold.
To resume the conference, the originator must:
1. Select one of the held lines and then press
2. Select the remaining held line and then press
(TRANS/CONF).
(TRANS/CONF).
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Messages - Advisory
You can set an advisory message about your whereabouts to appear on your caller's display. To create an advisory message, access the Feature Configuration page of the Web
Configuration Tool (see Accessing the Web Configuration Tool on page 12).
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USING ADVANCED FEATURES
Do Not Disturb
Do Not Disturb (DND) stops incoming calls from ringing at your phone. If Do Not Disturb is enabled, callers hear a busy signal.
To enable or disable Do Not Disturb, access the Key Programming page of the Web Configuration Tool (see Accessing the Web Configuration Tool on page 12).
You can enable and disable DND by pressing the DND key. When Do Not Disturb is enabled, *DND ON* alternates with other information in the phone’s
Status bar area. If both Call Forward and Do Not Disturb are on, *DND ON* and *FWD ON* both display only if they have been enabled by the administrator.
Call History
The Call History application keeps a record of your missed, answered and outgoing calls. The 5360 SIP Phone logs the 20 most recent missed calls, the 15 most recent answered calls, and the 15 most recent outgoing calls. The most recent call appears at the top of each log. Note that by default, the number of Missed calls will not display.
Call History records calling party name, number, call duration, and the time and date of each call. When you have missed incoming calls, the number of calls appears in the information display area of your phone’s display (for example, *2 CALLS*). You can disable this display using the Display Control section of the Feature Configuration page of the Web Configuration Tool.
Note: Call History information is saved automatically every 15 minutes. If you reset
See Using the Call History Application on page 20 for details. To view History entries using the Web Configuration Tool, access the tool’s Call History page
(see Accessing the Web Configuration Tool
your phone in that 15-minute interval, any call history generated during that time will not be stored.
on page 13).
Handset, Handsfree and Headset Modes
Switch between Handset and Handsfree
To go from handset to handsfree mode:
1. Press
2. Hang up the handset. Use the handsfree speaker to communicate with your party.
(SPEAKER).
To go from handsfree to handset mode:
1. Lift the handset, and use it to communicate with your party.
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Switch between Handset and Headset
To go from handset to headset mode:
1. Lift the headset from its cradle.
2. Hang up the handset. Use the headset to communicate with your party.
To go from headset to handset mode:
1. Lift the handset.
2. Replace the headset in its cradle. Use the handset to communicate with your party.
Switch between Headset and Handsfree
To go from headset to handsfree mode:
Press
To go from handsfree to headset mode:
Press
People
The People Application is a scrollable list of contacts from which you can make a call. The 5360 SIP Phone holds a maximum of 50 People contacts. Using the User Web Configuration tool, the maximum is 60 contacts, but only 50 will display on the phone set.
People entries contain the contact’s name (maximum of 20 characters) and number, SIP URL, or IP address.
To create and modify entries in the People Application, see Setting Up Your Contact List on page 19
To create, modify, or make calls from your People using the Web Configuration Tool, access the tool’s People page (see Accessing the Web Configuration Tool
(SPEAKER). Use the handsfree speaker to communicate with your party.
(SPEAKER). Use your headset to communicate with your party.
Note: The SIP URL and IP Address are programmable from the Web Configuration
Tool only.
.
on page 13).
RSS Feed
RSS feeds (or “web feeds”) are text formats used to deliver information such as news and weather reports. Your Mitel SIP Phone can act as an RSS feed reader, displaying the feed on Line 1 of the phone display when the phone is idle. You can program one or more keys on your phone to display an RSS feed or to display your own customized message (branding). Use the Key Programming Page in the Web Configuration Tool to program one or more RSS feed keys. For more information, refer to the Web Configuration Tool Online Help.
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Enable/Disable RSS Feed
Once an RSS Feed key is programmed, press the key to display the feed. The LED on the key will remain lit while the RSS feed scrolls continuously across Line 1 of your phone display. Press the key again to stop the feed.
Note: If your Administrator has programmed a global RSS feed or branding message
for your phone, this text will be displayed when your phone is idle. When one of your own personal RSS Feed keys is enabled, it will override any global feed set by your Administrator for your phone.
TIp: To improve RSS readability, you can disable other displays (like Call Forwarding and
Missed Calls). Use the Feature Configuration page of the Web Configuration Tool to set Display Controls.
Shared Lines and Keys
There are two types of shared lines: SIP: basic shared line with limited features (supports call forking but does not have LED
activity and lines are not linked. This type of shared line is available in normal SIP mode).
SIP_SCA line type: server-enhanced Broadworks Shared Call Appearance line type SCA line types allow calls and lines to be shared by multiple users. A SIP server provides
support for call presentation to multiple phones, call state notifications, and access control. SIP mode shared lines are shared among users but, normally, only the user who initiates activity on the line has full control over it. For example, if a shared line is in use (not on Hold), and secondary share users press their corresponding line button, the shared line will not change state. If the shared line is Ringing, or on Hold, any share user who presses the corresponding line button will change the state of that call and get connected to the calling/held party. An exception to this scenario occurs when the server is configured to allow line seizure by multiple lines. Mitel SIP phones support multi-call server programming.
Requirements for making calls and picking up held calls from sha red lines are the same as for normal (non-shared) lines.
Shared Lines and Keys Programming Requirements
Before programming the Shared Lines and Keys, the Broadsoft server must be configured with a list of shared users.
The diagram below shows an example of how Mitel Users 1 – 3 have been configured on the Broadsoft server to communicate with 3 Mitel phones. The three lines used on these phones are shared lines; if a call is directed to User 1 then all three phones are alerted. If User 3 answers the call then Line 1 on Phone 1 and Line 2 on Phone 2 indicate an active line.
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mitel1
User 1
User 2
User 3
mitel1a
mitel1b
mitel2
mitel2a
mitel2b
mitel3
mitel3a
mitel3b
Mitel
Phone1
Mitel
Phone2
Mitel
Phone3
Figure 1: Shared Line Keys and User Configuration
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The diagram below reflects the above example, but shows how the User Configuration and Key Programming pages (in the Web Configuration tool) are completed for Shared Line Keys. This example applies to the following procedures describing how to program Shared Line Keys.
Figure 2: Programming and Configuring Users and Shared Line Keys
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Mitel 5360 SIP Phone User Guide
Your Administrator must create a user entry (on the User List Config page of the Web Configuration tool) for the user(s) with whom you want to share a line.
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Your Administrator must configure the type of shared line (SIP or SCA) in the Line Type field on the User List Config page.
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Programming Shared Line Keys
1. Access the Key Programming page of the Web Configuration Tool. (Note that the 5360 SIP IP Phone only has 8 programmable keys.)
2. Click the Key Number of the key you want to assign as a shared line.
3. From the Feature list, select Shared Line. In the example shown below, Key 12 has
been configured as a Shared Line.
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Mitel 5360 SIP Phone User Guide
4. From the Context list, select the User ID with which to associate this key.
5. Enter a label/description for this key (optional).
6. Click Apply to apply the changes.
Shared Line Key Status
Shared lines display the following indicator lamps:
Shared Line Status LED Appearance Description
Trying Solid Red When a user initiates a call on a
shared line, the LED of that line and the LEDs of all shared lines glow red.
Active Solid Green When a call has been
successfully connected, the LED of that line and the LEDs of all shared lines glow green.
Held Flashing Red When a user puts another party
on hold, the LED of that line and the LEDs of all shared lines flash red.
Alerting Flashing Green When a call is incoming, the LED
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of the called line and the LEDs of all shared lines flash green.
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Programming Busy Lamp Field Keys
The Busy Lamp Field (BLF) feature allows you to program a key on your IP phone that monitors whether or not another user is on a call.
Before programming the BLF Keys, the Broadsoft server must be configured with a list of BLF users.
Note: Before programming the Busy Lamp Field keys, the Broadsoft server must be
The diagram below shows an example of how Users 1 – 3 have been configured on the Broadsoft server, with User3 (on mitel3) configured to monitor User1 and User2 (from the blflist Group).
configured with the blflist Group, and with the capability to provide the BLF feature to SIP phones. In the example that follows, the “blflist” is configured on the Broadsoft sever as a BLF list URL with two users, mitel1 and mitel2, as the monitored user IDs.
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Figure 3: User Configuration for BLF
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Mitel 5360 SIP Phone User Guide
The diagram below reflects the above example, but shows how the User Configuration and Key Programming pages (in the Web Configuration tool) are completed for BLF Keys, where mitel3 has been configured to monitor mitel1 and mitel2. This example applies to the following procedures describing how to program BLF Keys.
Figure 4: Programming and Configuring Users and BLF Keys
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The illustration below shows an example of the User List configuration for the single user on mitel3.
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Your Administrator must configure the BLF User Group List on the User List Config page.
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To program a BLF Key:
1. Access the Key Programming page of the Web Configuration Tool. (Note that the 5360 SIP IP Phone only has 8 programmable keys.)
2. Click the Key Number of the key you want to assign as a BLF key. In this example, Key 11 - left is selected to monitor user mitel2 on extension 1002.
3. From the Feature list, select Speed Dial + BLF.
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4. From the Context list, you can only select the PRIME USER to associate this key.
5. Enter a label/description for this key to indicate which User is being monitored (optional).
6. Enter the User ID of the monitored user in the Speed Dial/RSS Address filed.
7. From the Type list, select name/number.
8. Click Apply to apply the changes.
The same procedure would be followed to configure mitel1a on Key 12-(left) as the BLF Key. The BLF Key also acts as a Speed Dial key to the monitored user’s number, and a Call
Pickup key on behalf of the monitored user. The appearance of the LED indicator for the BLF key is as follows:
BLF Line Status BLF Indicator Description
Idle (On hook) Off The user being monitored is not
on a call, nor dialing a call. The BLF key can be used as a speed dial key to the monitored user.
Off hook/Outgoing call Solid Red T he monitored user is in the
process of placing a call. The BLF key can be used as a speed dial key to the monitored user.
Incoming call Flashing Green A call is incoming for the
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monitored user. Press the BLF
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Mitel 5360 SIP Phone User Guide
BLF Line Status BLF Indicator Description
Connected call Solid Green The incoming call has been
Time and Date
A Simple Network Time Protocol (SNTP) server (version 4 or later) provides your phone with the date and time. Your Administrator configures your time zone once using the Web Configuration Tool. If Daylight Savings Time is configured, your phone automatically adjusts to DST.
If an SNTP server is not available in your system setup, you can modify the time and date using your phone or the Date/Time page of the Web Configuration Tool (see Accessing the Web Configuration Tool on page 12). For more information, contact your Administrator.
key to pick up the call on behalf of the monitored user.
answered by the monitored user. The BLF key can be used as a speed dial key to the monitored user.
Note: You cannot change your time and date settings while on a call.
If your phone loses power, the modified time and date are not saved.
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ADMINISTRATOR TOOLS
All administrator-related activities are carried out using the Web Configuration Tool. Use the Web Configuration Tool to carry out the following activities:
 Phone passwords  SIP user accounts  Device parameters  Access protocols  Network settings  Phone IP and MAC address  Phone firmware upgrades  Adjusting for daylight savings time  Configuration files  Hot line  Media configurations  Program configuration options  RSS feed
SIP Administrator Phone Passwords
To log in for the first time as an Administrator, use the default administrator name and password. Change these passwords as soon as possible to prevent unauthorized access to the administrator-related configuration items. For the 5360 SIP Phone, the default administrator name is "admin", and the password is "5360".
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USING YOUR PHONE WITH THE CORDLESS MODULE AND ACCESSORIES
Cordless handsets and cordless headsets provide you with the capability to move around within your own office or adjacent offices while using your phone.
These cordless devices connect to your IP phone through a Mitel Cordless Module, which attaches to the back of the phone. There are two Cordless Module types available: Digital Enhanced Cordless Telecommunications (DECT) and Bluetooth Module works with the Mitel DECT Cordless Handset and the Mitel DECT Cordless Headset. The Bluetooth Module works the Mitel Bluetooth Handset and most third-party Bluetooth headsets.
The Mitel Cordless Handsets (both DECT and Bluetooth) recharge in the handset cradle. The Mitel Cordless Headset (DECT only) rests and recharges in a headset cradle that attaches to the side of the phone.
®
. The DECT Cordless
The Cordless Devices Application (see page 63
) provides access to the configuration settings
and information screens that apply to the Cordless Module and accessories.
Note: Since only one module type can be attached to the phone at any given time, you
cannot, for example, use a 5310 Conference Module when a Cordless Module is attached.
CAUTION: Attempting to remove the back plate on the phone to install a Cordless
Module before disconnecting the phone’s power supply may damage the phone. For details on installing a Cordless Module, see the appropriate Cordless Module and Accessories Installation Guide for Mitel 5360 SIP Phone included with the module and available at Mitel OnLine.
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DECT Cordless Module and Accessories on a 5360 SIP Phone
Rear View of 5360 SIP Phone
Elements of Your Cordless Module and Accessories
Feature Function
1) Cordless Module (either DECT or
Bluetooth)
2) Cordless Headset (photo shows
DECT headset)
3) Cordless Headset Charging Cradle
(DECT only)
4) Cordless Handset Charging Plate Provides power to recharge the cordless handset battery.
5) Cordless Handset Cordless operation for handset calls. (You can transfer from
Attached to the back of the phone, the module contains a Light Emitting Diode (LED) indicating that a cordless device is in use; also indicates the state of pairing between the module and a cordless device.
Cordless handsfree operation for calls. If you are using a cordless headset, you do not need to use the handset.
Provides power to recharge the cordless headset battery. (Not available for Bluetooth headsets.)
Replaces the handset cradle plate supplied with the phone for corded handsets.
the phone handset to the cordless headset at any time.)
6) Cordless Module Pairing Button Initiates pairing between the Cordless Module and a cordless
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accessory.
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Mitel 5360 SIP Phone User Guide
Feature Function
7) Cordless Headset Cradle Cable
(DECT only)
Connects to the Cordless Module to provide power to the charging cradle.
Handset/Headset Combinations
The following combinations of corded and cordless headset and hand set are supported on the 5360 SIP Phone:
Corded handset only  Corded handset and corded headset  Cordless handset only  Cordless handset and cordless headset  Corded handset and cordless headset  Corded headset and cordless handset
The DECT Cordless Handset, DECT Cordless Headset, and Bluetooth Hand set are all Mitel­branded accessories available only from Mitel. Bluetooth headsets are third-party accessories available from a variety of manufacturers.
Pairing the Cordless Module and Accessories
Before using a cordless handset or headset, it must establish communication with the Cordless Module using a procedure called pairing.
Pairing a DECT Cordless Accessory with a DECT Cordless Module
Notes:
An IP phone can have only one DECT Cordless Handset and one DECT Cordless
Headset.
A cordless handset or headset can be paired with only one IP phone at a time.  Pairing a new cordless handset or headset with the IP phone overwrites the configuration
of any previous handset or headset.
Pairing cannot be performed when a cordless device is already in use.
To pair a DECT cordless accessory:
1. Ensure that the battery of the cordless device to be paired is at least partially charged.
2. Press and hold the pairing button on the back of the Cordless Module (see page 51
) for 5 seconds to activate phone pairing mode. The LED on the Cordless Module blinks. The Cordless Devices application opens on the phone and prompts you to place the accessory in pairing mode.
3. Press and hold the hookswitch on the side of the cordless handset (see page 56 headset (see page 60
) for 5 seconds to activate accessory pairing mode. The LED on the
) or
cordless accessory blinks. After a moment, the Cordless Devices application displays protocol, firmware, hardware, and IPEI information for the device to be paired.
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Note: If the LED on the Cordless accessory does not start to blink after 10 seconds, the
accessory requires charging or is still in factory battery saving mode (handset only). Place the accessory on the charger and charge. The green LED starts to flash indicating that the accessory is charging. It could take up to 60 minutes for the green LED to start flashing. Allow the accessory to fully charge, approximately 3 hours.
4. Press Yes to confirm pairing. The Cordless Devices application confirms the pairing by displaying the paired device name and its battery level indicator.
5. Press Close to exit.
Pairing a Bluetooth Accessory with a Bluetooth Module
Notes:
An IP phone can have one Bluetooth Handset and up to five Bluetooth headsets (or up to
six headsets if no handset is paired).
To pair a new Bluetooth Handset, you must first unpair the existing Bluetooth Handset.  Pairing cannot be performed when a Bluetooth device is already in use.
To pair a Bluetooth accessory:
1. Ensure that the battery of the Bluetooth device to be paired is at least partially charged.
2. Press and hold the pairing button on the back of the Bluetooth Module for 5 seconds to
activate phone pairing mode. The LED on the Bluetooth Module blinks. The Cordless Devices application opens on the phone and prompts you to place the acce ssory in pairing mode.
3. For Mitel Bluetooth Handsets: Press and hold the hookswitch on side of the Bluetooth Handset (see page 56
) for 5 seconds to activate accessory pairing mode. The LED on the handset blinks. The pairing confirmation window on the IP Phone appears, displaying the product name for the device to be paired.
Note: If the LED on the handset does not start to blink after 10 seconds, the handset requires charging or is still in factory battery saving mode. Place the handset on the charger. The green LED starts to flash indicating that the handset is charging. It could take up to 60 minutes for the green LED to stop flashing. Allow the handset to fully charge, approximately 3 hours.
For third-party Bluetooth headsets: Follow the manufacturer’s instructions to place the Bluetooth headset in pairing mode. The pairing confirmation window on the IP Phone appears, displaying the product name for the device to be paired.
4. Press Yes to confirm the pairing. The Cordless Devices application prompts you to enter a passcode.
5. Enter a valid passcode for the Bluetooth device (default is 0000) using the keyboard on the display, and press OK.
For third-party Bluetooth headsets: An Auto Connect window displays. Press Yes if the phone will not be shared with other users; press No if the phone will be shared with other users and multiple headsets.
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6. The LED on the Bluetooth Module lights and remains lit for a few seconds and then resumes normal behavior. The Bluetooth device is paired to the Bluetooth Module.
7. Press OK to return to the Cordless Devices application.
8. Press Close to exit the application.
Unpairing an Accessory
To unpair a cordless accessory:
1. Press the blue Menu key
2. Press the device name that you want to unpair. The information screen for the selected
device appears.
3. Press Unpair this Device. If the accessory is in use, an error message displays. Otherwise, the accessory is unpaired, removed from the display, and can no longer be used to interact with the phone.
4. Press Close.
For more information about the Cordless Devices Application, see page 63
and then press Cordless Devices.
Cordless Module LED Indicators
The Cordless Module has a blue light-emitting diode (LED) that indicates the current status of the module:
Blue LED Function
Solid Audio is active between the module and either the handset or headset.
Blinking Pairing mode is active or a firmware upgrade is in progress.
Off No audio is active.
.
Solid for several seconds Pairing is successful.
Blinking: LED is On and Off for equal amount of time
Using the Mute Key on a Cordless Device
When using a Mitel-branded cordless accessory, the Mute key on the cordless accessory is synchronized with the Mute key on your phone. Pressing the Mute key on either the phone or the accessory also controls the Mute function on the other device.
There is no synchronization between a third-party Bluetooth headset mute control (if one is available) and your phone Mute key. The procedure for muting a Bluetooth headset depends on the headset manufacturer. Some headsets have a mute control and some do not. You can, however, use the Mute key on your phone to mute a conversation on any type of Bluetooth headset.
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Using the Volume Keys on Cordless Device
When using a Mitel-branded cordless accessory, the Volume keys on the cordle ss accessory are synchronized with the Volume keys on your phone. Pressing the Volume keys on either the phone or the accessory also controls the Volume function on the other device.
When using a third-party Bluetooth headset, the volume control on the headset (if one is available) is not synchronized with the Volume keys on your phone. Pressing the Volume keys on the phone does not change the headset volume.
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USING THE MITEL CORDLESS HANDSET
The cordless handset provides office mobility, allowing you to make and answer calls while away from your desk. Replacing the standard corded handset, the cordless handset contain s a rechargeable battery that charges in the handset cradle when not in use.
To use the cordless handset (whether DECT or Bluetooth), you must pair the handset with the phone. For details, see Pairing the Cordless Module and Accessories
on page 52.
Cordless Handset on a 5360 SIP Phone
Elements of the Cordless Handset
Feature Function
1) Cordless Handset LED
2) Hookswitch Button Lifting the handset from the cradle activates the handset. If the handset
3) Mute button Mute allows you to turn the microphone off during a call.
4) Volume Up and
5) Volume Down buttons
Note: To return to a corded handset, you must first unpair the cordless handset.
Blue: Light-emitting diode (LED) indicating the status of the handset. Green: LED indicating the status of the handset battery.
For more information, see page 58
is already out of the cradle, pressing the hookswitch takes the handset off-hook. Pressing the hookswitch again returns it to on-hook.
Pressing the hookswitch while on a speakerphone call moves the call to the cordless handset.
Up and Down provide volume control for the ringer and handset/headset.
.
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Answer a Call
Do one of the following:
Lift the cordless handset.  If the handset is already out of the cradle, press the hookswitch button on the handset.
Note: If you have a call on hold on your Prime Line and answer another on a Line
Appearance key, it will be presented over the speaker.
Hang up
Do one of the following:
Replace the cordless handset in the cradle.  Press the hookswitch button on the handset.
Dialing – Auto Dial Disabled
To dial a number with Auto Dial disabled:
1. Lift the handset or press the hookswitch.
2. Make the call using the dial pad, or press a programmed speed dial key on the phone.
Dialing – Auto Dial Enabled
To dial with Auto Dial enabled:
To dial the predefined Auto Dial number, press the hookswitch on the cordless handset. To program Auto Dial, refer to Auto Dial
on page Error! Bookmark not defined..
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Handset Alerting Tones and LEDs
The handset provides the following alerting tones:
Feature Function
Mute key on cordless device ON/OFF
Mute key on Phone ON/OFF
2-pitch tone occurs immediately. Reminder tone occurs 30 seconds after activation and then regularly until deactivated.
Immediate tone with Bluetooth; no immediate tone with DECT. Reminder tone occurs 30 seconds after activation and then regularly until deactivated.
Low battery (within 10 minutes left
3 beeps and 20 second pause repeated 3 times
for DECT)
Low battery (within 2 minutes left) 3 rapid beeps and 1.5 second pause repeated 3 times
Out of range Repetitive 3-pitch tone until you are back in range.
Note: If you are out of range for more than 10 seconds, any call that is in progress is dropped and not recovered..
Note: Audio indications are heard in the handset only when it is in use and may interrupt voice
transmission.
The handset has two LEDs:
Blue – indicates the operational status of the handset  Green – indicates the status of the electrical charge of the battery
LED Color LED State Indicates
Blue
Solid Handset is muted
Blinking Handset is in pairing mode
Winking Active audio path between Handset and Module
Off No audio path between Handset and Module OR
Battery is dead
Solid for 2
Pairing is successful.
seconds
Green
Solid Battery is fully charged
Blinking
Battery is charging. Note: It is normal for the handset LED to cycle between blinking and solid as battery charge is maintained.
Off When handset is cradled and the LED does not flash or illuminate, this
indicates an absence of battery power. During the first 30 – 60 minutes that the light is off, the battery may be trickle charging. If that is the case, the LED will resume normal behavior within that 60 minute period. If the
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LED Color LED State Indicates
LED remains off for more than 60 minutes, then either the battery is no longer chargeable or there is a problem in the charging circuit.
Blinking: LED is On and Off for equal amount of time Winking: LED is On for a short period of time and Off for a longer period
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USING THE MITEL DECT CORDLESS HEADSET
The cordless headset offers the same capability as the cordless handset to make and answer phone calls away from your desk while adding the convenience of handsfree operation.
When not in use, the cordless headset sits in the headset charging cradle. To use the cordless headset, you must pair the headset with the phone. For more
information, see Pairing the Cordless Module and Accessories
on page 52.
1) Microphone 5) Hookswitch and pairing button
2) Boom arm 6) Speaker
3) Link indicator (LED) 7) Headband
4) Volume control with mute switch 8) Ear hook
Answer a Call
Do one of the following:
Lift the cordless headset from the cradle.  If the headset is already out of the cradle, press the hookswitch button on the headset.
Hang Up
Do one of the following:
Replace the cordless headset in the cradle.  If the headset is already out of the cradle, press the hookswitch button on the headset.
Elements of the DECT Cordless Headset
(gray section with logo imprinted)
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Dialing – Auto Dial Disabled
To dial a number with Auto Dial disabled:
1. Lift the headset or press the hookswitch.
2. Make the call using the dial pad, or press a programmed speed dial key on the phone.
Dialing – Auto Dial Enabled
To dial with Auto Dial enabled:
To dial the predefined Auto Dial number, press the hookswitch on the cordless handset
or headset.
To program Auto Dial, refer to Auto Dial
on page Error! Bookmark not defined..
Headset Alerting Tones and LEDs
The cordless headset provides the following alerting tones:
Feature Function
Mute ON/OFF 2-pitch tone occurs immediately. Reminder tone occurs 30
seconds after activation and then regularly until deactivated.
Mute key on Phone ON/OFF No immediate tone. Reminder tone occurs 30 seconds after
activation and then regularly until deactivated.
Low battery (within 10 minutes left) 3 beeps and 20 second pause
Low battery (within 2 minutes left) 3 rapid beeps and 1.5 second pause
Out of range Repetitive 3-pitch tone until you are back in range.
Note: If you are out of range for more than 10 seconds, any call that is in progress is dropped and not recovered.
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There are two LEDs associated with the cordless headset:
A blue LED on the headset indicates the headset status  A green LED in the headset charging cradle indicates battery status
LED Color LED State Indicates
Blue (on headset)
Green (on cradle)
Solid Headset microphone is muted
Blinking Headset is in pairing mode
Winking Active audio path between Headset and Module
Solid for 2 seconds
Off No audio path between Headset and Module OR
Solid Battery is fully charged
Blinking
Winking Indicates lo w voltage when headset is uncradled
Off When headset is cradled, indicates battery is not charging
Pairing successful OR New battery installed
Battery is dead
Battery is charging. Note: It is normal for the headset LED to cycle between blinking and solid as battery charge is maintained.
Blinking: LED is On and Off for equal amount of time Winking: LED is On for a short period of time and Off for a longer period
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USING A BLUETOOTH HEADSET
A third-party Bluetooth headset offers some of the same capability as the Bluetooth Handset to make and answer phone calls away from your desk while adding the convenience of handsfree operation.
Note: If you move out of range of the phone while connected using Bluetooth, you will notice that the audio quality quickly degrades. If you do not move back within range within about 10 seconds, the call is dropped.
To use a Bluetooth headset, you must first pair the headset with the Bluetooth Module on your phone. For more information, see Pairing the Cordless Module and Accessories on page
52.
For information on using mute and volume functions, see Using the Mute Key on a Cordless
Device and Using the Volume Keys on Cordless Device on page 54.
Note: To switch from the Bluetooth Headset to the 5360 IP Phone speaker press the hookswitch twice on the Bluetooth headset.
Note: The specific operation of third-party Bluetooth headsets can vary somewhat by manufacturer and model. Refer to the documentation accompanying the Bluetooth hea dset for details on operation, alerting tones, LEDs, and charging. Note that all Bluetooth devices will drop any call in progress if the maximum range is exceeded.
Answer a Call
To answer a call:
Press the hookswitch button on the headset.
Hang Up
To hang up on a call:
Press the hookswitch button on the headset.
Dialing – Auto Dial Disabled
To dial a number with Auto Dial disabled:
3. Press the hookswitch button on the headset.
4. Make the call using the dial pad, or press a programmed speed dial key on the phone.
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Dialing – Auto Dial Enabled
To dial a number with Auto Dial enabled:
To dial the predefined Auto Dial number, press the hookswitch button on the headset. To program Auto Dial, refer to Auto Dial
on page Error! Bookmark not defined..
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USING THE CORDLESS DEVICES APPLICATION
The Cordless Devices Application provides access to module information and pairing for handsets or headsets.
To access the Cordless Devices Application, do one of the following:
Press the blue Menu key Press a feature key you have programmed as the Cordless Devices Application key.
Note: When the pairing button on the Cordless Module is pressed, or when the battery level of
a Mitel-branded cordless accessory is critically low, the phone will automatically open the Cordless Devices Application.
, and then press Cordless Devices.
Low Battery Level
When the battery of a Mitel cordless device reaches a near-critical level, the phone displays a warning. Until the battery is recharged (or until it becomes fully discharged), the warning is repeated at each new call made using the Prime Line. To continue with a call while charging the cordless accessory, switch to speakerphone and then cradle the cordless accessory.
Viewing Cordless Module Information
You can use the Cordless Devices Application to view protocol, firmware, and hardware information about the Cordless Module attached to your phone.
To view Cordless Module information:
1. Access the Cordless Devices Application.
2. Press Cordless Module Info or Bluetooth Module Info. Device information appears on
the screen.
3. Press Close to exit.
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