Mitel 5330, 5340 User Manual
Mitel 5330/5340 IP Phones
User Guide
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Mitel 5330 IP and 5340 IP Phones - User Guide
October 2006
®,™ Trademark of Mitel Networks Corporation
© Copyright 2006, Mitel Networks Corporation
All rights reserved
Mitel 5330/5340 IP Phones - User Guide
TABLE OF CONTENTS
ABOUT YOUR PHONE........................................................................................1
Ring/Message Indicators...........................................................................................................3
Tips For Your Comfort And Safety................................................................................. 4
Don't cradle the handset! ..........................................................................................................4
Protect your hearing..................................................................................................................4
Adjust the viewing angle............................................................................................................4
Using Your Default Phone Window And Keys...............................................................5
Getting Started with Your Phone...............................................................................................5
USING YOUR PHONE APPLICATIONS..............................................................7
Using the Settings Application.......................................................................................7
Customizing Your Phone...............................................................................................8
Specify User Information...........................................................................................................8
Specify Language......................................................................................................................8
Specify Display Brightness and Contrast..................................................................................9
Specify Audio Feedback Options..............................................................................................9
Specify Text Size (5340 only) ...................................................................................................9
Adjust Ringer Volume and Pitch .............................................................................................10
Enable a Screen Saver (5340 only)........................................................................................10
Programming Features On Your Keys......................................................................... 11
Programming Feature Keys Using the Settings Application...................................................13
Edit Key Labels .......................................................................................................................13
Clear Programming from a Key...............................................................................................13
Program Superkey to a Key....................................................................................................14
To program Speed Call...........................................................................................................14
Programming Applications on Your Keys .................................................................... 15
Making And Answering Calls.......................................................................................16
Using the People Application ..................................................................................................16
Phone Book.............................................................................................................................17
Answer a call...........................................................................................................................17
End a call.................................................................................................................................17
Redial ......................................................................................................................................17
Handsfree Operation...............................................................................................................17
Auto Answer............................................................................................................................18
Call Handling ...............................................................................................................19
Hold.........................................................................................................................................19
Mute.........................................................................................................................................19
Transfer...................................................................................................................................19
Conference..............................................................................................................................20
Swap........................................................................................................................................20
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Mitel 5330/5340 IP Phones – User Guide
Call Forwarding.......................................................................................................................20
Using Other Features ..................................................................................................21
Account Codes........................................................................................................................21
ACD.........................................................................................................................................21
Attendant Call Hold - Remote Retrieve...................................................................................21
Auto Latch Microphone ...........................................................................................................22
Callback...................................................................................................................................22
Call Forward - Remote (I Am Here) ........................................................................................22
Call Logging (Call History).......................................................................................................23
Call Park..................................................................................................................................24
Call Pickup ..............................................................................................................................24
Campon...................................................................................................................................25
Direct Paging...........................................................................................................................25
Do Not Disturb.........................................................................................................................27
Group Listen............................................................................................................................27
Group Paging / Meet Me Answer............................................................................................28
Headset Operation..................................................................................................................28
Make Busy...............................................................................................................................29
Messaging - Advisory..............................................................................................................29
Messaging - Callback..............................................................................................................29
Messaging - Cancel Callback..................................................................................................30
Music.......................................................................................................................................30
Night Answer...........................................................................................................................30
Override (Intrude)....................................................................................................................31
Paging .....................................................................................................................................31
Record a Call...........................................................................................................................31
Reminder.................................................................................................................................32
Speed Call...............................................................................................................................32
Trunk Flash .............................................................................................................................33
Using Your Phone With The 5310 IP Conference Unit................................................33
Access the Conference Controller ..........................................................................................33
Turn the conference unit on and off........................................................................................33
Adjust the conference unit volume..........................................................................................33
Place the conference unit in Presentation mode ....................................................................33
Exit the conference controller..................................................................................................33
Mute the conference unit.........................................................................................................33
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Mitel 5330/5340 IP Phones - User Guide
ABOUT YOUR PHONE
The Mitel® 5330 and 5340 IP Phones are full-feature, dual port, dual mode enterprise-class
telephones that provide voice communication over an IP network. They both feature a large
graphics display (160 x 320) and self-labeling keys. The 5330 IP Phone offers 24 programmable
multi-function keys, and the 5340 IP Phone offers 48 programmable multi-function keys for onetouch feature access. Both phones provide ten fixed feature keys for convenient access to
features such as Conferencing, Redial, and many customizable user settings as well as
navigational keys to access various screens and application layers.
The 5330 and 5340 IP Phones support Mitel Call Control (MiNet) protocol and session initiated
protocols (SIP). Both phones support the 5310 IP Conference Unit. The 5330/5340 phones are
ideal for executives and managers, and can be used as an ACD Agent or Supervisor Phone, as
well as a Teleworker Phone.
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Line 3
Line 2
Line 1
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The 5330 IP Phone
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Mitel 5330/5340 IP Phones – User Guide
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Redial
Line 6
Line 5
Line 4
Line 3
Line 2
Line 1
Messaging
The 5340 IP Phone
Elements of Your Phone
Feature Function
Display Provides a large, high-resolution viewing area that assists you in
selecting and using phone features.
Ring/Message
Indicator
Volume, Speaker and
Flashes to signal an incoming call and to indicate a message waiting in
your voice mailbox.
Provide the following audio control capability:
Mute Controls
(UP) and (DOWN) provide volume control for the ringer,
handset, and handsfree speakers.
(SPEAKER) enables and disables Handsfree mode.
(MUTE) enables Mute, which allows you to temporarily turn your
phone's handset, headset or handsfree microphone off during a cal l .
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Mitel 5330/5340 IP Phones - User Guide
Feature Function
Fixed Function Keys Give you access to the following phone functions:
(SETTINGS) : provides access to menus for your phone's additional
features.
(CANCEL) : ends a call when pressed during the call, and, when you
are programming the phone, eliminates any input and returns to the
previous menu level.
(REDIAL) : calls the last number dialed.
(HOLD) : places the current call on hold.
(TRANS/CONF) : initiates a call transfer or establishes a three-
party conference call.
(MESSAGE) : provides access to your voice mailbox and flashes to
notify you of messages waiting in your voice mailbox. Note : The
Ring/Message indicator also flashes when messages are waiting.
Keypad Use to dial.
Navigation Page Keys Use to display additional pages of information. The 5330 has two page
navigation keys: Back and Next. The 5340 has three page navigation
keys: Back, Next, and Home.
Programmable Feature
Keys and Softkeys.
Provides 24 (on the 5330) and 48 (on the 5340) self-labeling keys that
can be programmed as speed call keys, fixed function keys, applications,
or line appearance keys, according to your communication needs On
your home page, the bottom right feature key is always your Prime Line
key on a 5340 IP Phone; and the bottom left feature key is always your
Prime Line key on the 5330 IP Phone. The top three keys are softkeys.
Handsfree Speaker Provides sound for Handsfree calls and background music.
Handset Use for handset calls. If you are in headset or handsfree mode, you do
not need to use the handset.
Ring/Message Indicators
When indicator is … it means that …
Flashing rapidly Your phone is ringing
Flashing slowly A message or callback message is waiting at your phone
On Your phone is ringing another phone
Off Your phone is idle, or you are on a call
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Mitel 5330/5340 IP Phones – User Guide
Tips For Your Comfort And Safety
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you
cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it
more comfortable to use a headset. See the section on headset usage elsewhe re in this guide for
more information.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver or headset. Because
continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a
moderate level.
Adjust the viewing angle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your telephone for better viewing:
1. Turn the phone so that the front faces away from you.
2. Hold the base unit firmly and press the release tabs on the sides of the stand to detach
the base unit.
3. Hinge the hooks of the base unit into the notches on the back of the phone and snap into
place as follows:
a) For a high-angle mount, hinge the two lower hooks into the bottom set of notches
and snap the two upper hooks into the middle set of notches.
b) For a low-angle mount, hinge the two lower hooks into the middle set of notches and
snap the two upper hooks into the top set of notches.
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Mitel 5330/5340 IP Phones - User Guide
Using Your Default Phone Window And Keys
The 5340 and 5330 IP Phone default phone windows and keys are shown and described below.
The Phone window provides access to programmable keys and the main phone interface.
Getting Started with Your Phone
When you receive your phone, you need to program features and applications.
5330 and 5340 IP Phone Windows
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Mitel 5330/5340 IP Phones – User Guide
5330 and 5340 IP Phone Default Window and Keys
Feature Function
Softkeys Allow you to access specific call control features, which are context sensitive.
These are non-programmable feature keys that are specific to the application or
state of the set. The 5330 provides three softkeys and the 5340 provides six
softkeys.
Programmable Keys Launch specific call control features. Use the Settings application or a
programmed Superkey to program these keys. The 5340 provides 16
programmable keys per page (a maximum of 47 programmable keys plus 1
prime line key). The 5330 provides 8 per page (a maximum of 23 programmable
keys plus 1 prime line key). For instructions on programming the keys, see
Programming Features on Your Keys.
Page Navigation Keys Display additional pages of information The 5330 has two page navigation keys:
Back and Next, while the 5340 has three page navigation keys: Back, Next, and
Home.
Status Line Displays time, date, and icons indicating feature states as follows:
Message Waiting ( ) - Indicates new voice mail.
Headset (
DND (
Logged in as (
Conference Unit (
) - Indicates that the phone is in headset mode.
) - Indicates DND (Do not disturb) mode.
) - Indicates that a hot desk user is logged in.
) - Indicates that the Conference Unit is connected and
turned on.
Information Area Provides prompts in most phone applications. Content changes based on the
application.
Footer Shows context and summary information based on information in the
Programmable Keys area, such as Page Indicators and numbers of items.
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Mitel 5330/5340 IP Phones - User Guide
USING YOUR PHONE APPLICATIONS
Your 5330 and 5340 IP Phones provide applications and settings that simplify the use of your
phone. The Applications window provides access to all the phone’s applications.
To open an application, press the key beside the application name:
• Applications List: Provides an onscreen access list of the applications available on your
phone. For information about programming Applications, see
Your Keys on page 15.
• People (5340 IP Phone only): Use the People application to add, edit, or delete contact
names and numbers. You can also dial anyone on your contact list from the People
applications. Contacts are displayed alphabetically by last name. For more information about
using the People application, refer to
• Conference Unit: Use the Conference Unit application to control the 5310 IP Conference
Unit. Use this application to turn the conference unit off or on, to adjust the volume, or to put
the conference unit into Presentation mode. You can only run one Conference Controller
session at a time. The Conference Unit application is available only when your phone is
connected to a 5310 Conference Unit. See
on page
33 for more information.
Using the People Application on page 16.
Using Your Phone with the 5310 Conference Unit
Programming Applications on
• Settings: Use the Settings application to display and quickly change your phone’s current
communications settings. See
information.
• Help: Provides access to Quick Help and defines all keyboard icons.
You can access phone Applications by programming an Applications feature key. For information
about programming keys, see
Using the Settings Application on this page for more
Programming Feature Keys Using the Settings Key on page 11.
Using the Settings Application
The Settings application provides a location to access most phone settings. You can also launch
the Settings application and open the Settings window by pressing the Settings fixed function
key
configure the phone settings for that option. Press the page navigation keys to see the next page
of options.
The Settings window provides the following options:
. Select any option in the window to access another window where you can view and
• User Information: For Release 4.0 of the SX-200 ICP, number information must be
programmed by your System Administrator. (For information about editing names, see
Specify User Information on page
• Programmable Keys: Use this option to assign features to the programmable keys on
your phone. For a list of available features, see page
• Languages: Allows you to select the language in which phone prompts and applications
appear. Supported languages are English, French, and Spanish.
• Text Size: Allows you to specify the font size (large or small) for the 5340 IP Phone.
• Brightness and Contrast: Allows you to adjust the display brightness and contrast of
your phone.
• Screen Saver: Allows you to specify a specific time of inactivity on your phone that
triggers the screen saver to display (5340 only).
8.)
11.
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Mitel 5330/5340 IP Phones – User Guide
• Audio Feedback: This setting allows you to adjust the volume of the audio feedback and
the error beeps as well as enable or disable the setting.
• About 5330/5340 IP Phone: This screen displays firmware release information.
Customizing Your Phone
Specify User Information
To specify the number displayed on the phone, see your Administrator.
To edit the name displayed on the phone:
5330 Phone: 5340 Phone:
1. Press the key that you have programmed
as Superkey.
1. Press the key that you have programmed
as Superkey.
2. Press the No softkey until "Name?"
appears and then press Yes.
3. Use the onscreen keyboard to spell your
name. Press the page navigation keys to
access more letter choices, and then
press Insert after each entry.
4. Press Save.
Specify Language
To specify the language in which prompts and applications display:
5330 Phone: 5340 Phone:
1. Press the key that you have programmed
as Superkey.
2. Press the No softkey until "Language?"
appears and then press Yes. The phone
displays the three language selections
that are currently programmed in the ICP
3. Select the appropriate language and
press Save. The phone displays your
chosen language.
2. Press More until Name appears and then
press Name.
3. Use the onscreen keyboard to spell your
name. Press the page navigation keys to
access more letter choices, and then press
Insert after each entry
4. Press Save.
1. Press the key that you have programmed
as Superkey.
2. Press More until Language appears and
then press Language. The phone displays
the three language selections that are
currently programmed in the ICP.
3. Select the appropriate language and press
Save. The phone displays your chosen
language.
Note: Languages supported on the 5330/5340 may differ from those supported on the ICP. If the
phone is configured for an unsupported language, the prompts may appear in your selected
language but the language of the Application page defaults to English. The Language window
displays "<name of the selected language>Unsupported".
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