Mitel 5330, 5340 User Manual

MITEL

SX-200 IP Communications Platform

5330 IP and 5340 IP Phones

User Guide

NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL

). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation.

TRADEMARKS

Mitel is a trademark of Mitel Networks Corporation. Windows and Microsoft are trademarks of Microsoft Corporation. Other product names mentioned in this document may be trademarks of their re spective

companies and are hereby acknowledged.

Mitel 5330 IP and 5340 IP Phones - User Guide

April 2008

®,™ Trademark of Mitel Networks Corporation

Mitel 5330/5340 IP Phones - User Guide

TABLE OF CONTENTS

ABOUT YOUR PHONE........................................................................................1

Ring/Message Indicators...........................................................................................................3

Tips For Your Comfort And Safety................................................................................. 4

Don't cradle the handset! ..........................................................................................................4

Protect your hearing..................................................................................................................4

Adjust the viewing angle............................................................................................................4

Using Your Default Phone Window And Keys...............................................................5

Getting Started with Your Phone...............................................................................................5

USING YOUR PHONE APPLICATIONS..............................................................7

Using the Settings Application.......................................................................................7

Customizing Your Phone...............................................................................................8

Using the Dial Pad to Enter Information....................................................................................8

Using the Onscreen Keyboard to Enter Information.................................................................8

Specify User Information...........................................................................................................9

Specify Language......................................................................................................................9

Specify Display Brightness and Contrast..................................................................................9

Specify Audio Feedback Options............................................................................................10

Specify Text Size.....................................................................................................................10

Adjust Ringer Volume and Pitch .............................................................................................11

Enable a Screen Saver ...........................................................................................................12

Programming Features On Your Keys......................................................................... 13

Program Feature Keys Using the Settings Application...........................................................15

Edit Key Labels .......................................................................................................................15

Clear Programming from a Key...............................................................................................15

Program Superkey to a Key....................................................................................................16

To program Speed Call...........................................................................................................16

Programming Applications on Your Keys .................................................................... 17

Making And Answering Calls.......................................................................................18

Using the People Application ..................................................................................................18

Phone Book.............................................................................................................................19

Answer a call...........................................................................................................................19

End a call.................................................................................................................................19

Redial ......................................................................................................................................19

Handsfree Operation...............................................................................................................19

Auto Answer............................................................................................................................20

Call Handling ...............................................................................................................21

Hold.........................................................................................................................................21

Mute.........................................................................................................................................21

Transfer...................................................................................................................................21

iii

Mitel 5330/5340 IP Phones – User Guide

Conference..............................................................................................................................22

Swap........................................................................................................................................22

Call Forwarding.......................................................................................................................22

Using Other Features ..................................................................................................23

Account Codes........................................................................................................................23

ACD.........................................................................................................................................23

Attendant Call Hold - Remote Retrieve...................................................................................23

Auto Latch Microphone ...........................................................................................................24

Callback...................................................................................................................................24

Call Forward - Remote (I Am Here) ........................................................................................24

Call Logging (Call History).......................................................................................................25

Call Park..................................................................................................................................26

Call Pickup ..............................................................................................................................26

Campon...................................................................................................................................27

Direct Paging...........................................................................................................................27

Do Not Disturb.........................................................................................................................29

Group Listen............................................................................................................................29

Group Paging / Meet Me Answer............................................................................................30

Headset Operation..................................................................................................................30

Make Busy...............................................................................................................................31

Messaging - Advisory..............................................................................................................31

Messaging - Callback..............................................................................................................31

Messaging - Cancel Callback..................................................................................................32

Music.......................................................................................................................................32

Night Answer...........................................................................................................................32

Override (Intrude)....................................................................................................................33

Paging .....................................................................................................................................33

Record a Call...........................................................................................................................33

Reminder.................................................................................................................................34

Speed Call...............................................................................................................................34

Trunk Flash .............................................................................................................................35

Using Your Phone With The 5310 IP Conference Unit................................................35

Access the Conference Controller ..........................................................................................35

Turn the conference unit on and off........................................................................................35

Adjust the conference unit volume..........................................................................................35

Place the conference unit in Presentation mode ....................................................................35

Exit the conference controller..................................................................................................35

Mute the conference unit.........................................................................................................35

USING YOUR PHONE WITH CORDLESS MODULE & ACCESSORIES .........36

Handset/Headset Combinations .............................................................................................38

Pairing the Cordless Module and Accessories........................................................................38

Cordless Module LED Indicators.............................................................................................39

Using the Cordless Handset........................................................................................40

Mitel 5330/5340 IP Phones - User Guide

Elements of the Cordless Handset..........................................................................................40

Answer a call...........................................................................................................................41

Hang up...................................................................................................................................41

Dialing – Auto Dial Disabled....................................................................................................41

Dialing – Auto Dial Enabled ....................................................................................................41

Alerting Tones and LEDs ........................................................................................................41

Checking Battery Level of Cordless Accessories ...................................................................42

Replacing Batteries in Cordless Accessories..........................................................................42

Viewing Cordless Accessory Information................................................................................42

Using the Cordless Headset........................................................................................43

Answer a call...........................................................................................................................44

Hang up...................................................................................................................................44

Dialing – Auto Dial Disabled....................................................................................................44

Dialing – Auto Dial Enabled ....................................................................................................44

Headset Alerting Tones and LEDs..........................................................................................44

Checking Battery Level of Cordless Accessories ...................................................................45

Replacing Batteries in Cordless Accessories..........................................................................45

Viewing Cordless Accessory Information................................................................................45

Using the Cordless Devices Application......................................................................46

Viewing Cordless Module Information.....................................................................................46

Low Battery Level....................................................................................................................46

Auto Dial..................................................................................................................................46

Using a Cordless Device as a Remote Control............................................................47

Mitel 5330/5340 IP Phones - User Guide

ABOUT YOUR PHONE

The Mitel® 5330 and 5340 IP Phones are full-feature, dual port, dual mode enterprise-class telephones that provide voice communication over an IP network. They both feature a large graphics display (160 x 320) and self-labeling keys. The 5330 IP Phone offers 24 programmable multi-function keys, and the 5340 IP Phone offers 48 programmable multi-function keys for onetouch feature access. Both phones provide ten fixed feature keys for convenient access to features such as Conferencing, Redial, and many customizable user settings as well as navigational keys to access various screens and application layers.

The 5330 and 5340 IP Phones support Mitel Call Control (MiNet) protocol and session initiated protocols (SIP). Both phones support the 5310 IP Conference Unit. The 5330/5340 phones are ideal for executives and managers, and can be used as an ACD Agent or Supervisor Phone, as well as a Teleworker Phone.

2:39 28-SEP-06

Line 4

Line 3

Line 2

Line 1 105

The 5330 IP Phone

Mitel 5330/5340 IP Phones – User Guide

2:39 28-SEP-06

Redial

Line 6 Line 5

Line 4

Line 3 Line 2 Line 1

Messaging

The 5340 IP Phone

Elements of Your Phone Feature Function

Display Provides a large, high-resolution viewing area that assists you in

selecting and using phone features.

Ring/Message

Indicator Volume, Speaker and

Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox.

Provide the following audio control capability:

Mute Controls

(UP) and (DOWN) provide volume control for the ringer,

handset, and handsfree speakers.

(SPEAKER) enables and disables Handsfree mode.

(MUTE) enables Mute, which allows you to temporarily turn your

phone's handset, headset or handsfree microphone off during a cal l .

Mitel 5330/5340 IP Phones - User Guide

Feature Function

Fixed Function Keys Give you access to the following phone functions:

(SETTINGS) : provides access to menus for your phone's additional

features.

(CANCEL) : ends a call when pressed during the call, and, when you are programming the phone, eliminates any input and returns to the previous menu level.

(REDIAL) : calls the last number dialed.

(HOLD) : places the current call on hold. (TRANS/CONF) : initiates a call transfer or establishes a three-

party conference call.

(MESSAGE) : provides access to your voice mailbox and flashes to notify you of messages waiting in your voice mailbox. Note : The Ring/Message indicator also flashes when messages are waiting.

Keypad Use to dial.

Navigation Page Keys Use to display additional pages of information. The 5330 has two page

navigation keys: Back and Next. The 5340 has three page navigation keys: Back, Next, and Home.

Programmable Feature

Keys and Softkeys.

Handsfree Speaker Provides sound for Handsfree calls and background music.

Handset Use for handset calls. If you are in headset or handsfree mode, you do

Provides 24 (on the 5330) and 48 (on the 5340) self-labeling keys that can be programmed as speed call keys, fixed function keys, applications, or line appearance keys, according to your communication needs On your home page, the bottom right feature key is always your Prime Line key on a 5340 IP Phone; and the bottom left feature key is always your Prime Line key on the 5330 IP Phone. The top three keys are softkeys.

not need to use the handset.

Ring/Message Indicators

When indicator is … it means that …

Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call

Mitel 5330/5340 IP Phones – User Guide

Tips For Your Comfort And Safety

Don't cradle the handset!

Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhe re in this guide for more information.

Protect your hearing

Your phone has a control for adjusting the volume of the handset receiver or headset. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

Adjust the viewing angle

The stand built into your phone tilts to give you a better view of the keys. To tilt your telephone for better viewing:

1. Turn the phone so that the front faces away from you.

2. Hold the base unit firmly and press the release tabs on the sides of the stand to detach the base unit.

3. Hinge the hooks of the base unit into the notches on the back of the phone and snap into place as follows:

a) For a high-angle mount, hinge the two lower hooks into the bottom set of notches

and snap the two upper hooks into the middle set of notches.

b) For a low-angle mount, hinge the two lower hooks into the middle set of notches and

snap the two upper hooks into the top set of notches.

Mitel 5330/5340 IP Phones - User Guide

Using Your Default Phone Window And Keys

The 5340 and 5330 IP Phone default phone windows and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface.

Getting Started with Your Phone

When you receive your phone, you need to program features and applications.

5330 and 5340 IP Phone Windows

Mitel 5330/5340 IP Phones – User Guide

5330 and 5340 IP Phone Default Window and Keys Feature Function

Softkeys Allow you to access specific call control features, which are context sensitive.

These are non-programmable feature keys that are specific to the application or state of the set. The 5330 provides three softkeys and the 5340 provides six softkeys.

Programmable Keys Launch specific call control features. Use the Settings application or a

programmed Superkey to program these keys. The 5340 provides 16 programmable keys per page (a maximum of 47 programmable keys plus 1 prime line key). The 5330 provides 8 per page (a maximum of 23 programmable keys plus 1 prime line key). For instructions on programming the keys, see

Programming Features on Your Keys

Page Navigation Keys Display additional pages of information The 5330 has two page navigation keys:

Back and Next, while the 5340 has three page navigation keys: Back, Next, and Home.

Status Line Displays time, date, and icons indicating feature states as follows:

Message Waiting ( Headset (

DND ( Logged in as ( Conference Unit (

turned on.

Information Area Provides prompts in most phone applications. Content changes based on the

application.

Footer Shows context and summary information based on information in the

Programmable Keys area, such as Page Indicators and numbers of items.

) - Indicates that the phone is in headset mode.

) - Indicates DND (Do not disturb) mode.

) - Indicates new voice mail.

) - Indicates that a hot desk user is logged in.

) - Indicates that the Conference Unit is connected and

Mitel 5330/5340 IP Phones - User Guide

USING YOUR PHONE APPLICATIONS

Your 5330 and 5340 IP Phones provide applications and settings that simplify the use of your phone. The Applications window provides access to all the phone’s applications.

To open an application, press the key beside the application name:

• Applica tions List: Provide s an on screen access list of the applications available on your phone. For information about programming Applications, see Programming Applications on

Your Keys on page 17.

• People (53 40 IP Phone only): Use the People application to add, edit, or delete contact names and numbers. You can also dial anyone on your contact list from the People applications. Contacts are displayed alphabetically by last name. For more information about using the People application, refer to Using the People Application

• Conference Unit: Use the Conference Unit application to control the 5310 IP Conference

Unit. Use this application to turn the conference unit off or on, to adjust the volume, or to put the conference unit into Presentation mode. You can only run one Conference Controller session at a time. The Conference Unit application is available only when your phone is connected to a 5310 Conference Unit. See Using Your Phone with the 5310 Conference Unit on page 35 for more information.

on page 18.

• Settings: Use the Settings application to display and quickly change your phone’s current

communications settings. See Using the Settings Application information.

• Cordless Devices: Use the Cordless Module application to configure and view status of

cordless accessories. See Using the Cordless Mod ule

• Help: Provides access to Quick Help and defines all keyboard icons.

You can access phone Applications by programming an Applications feature key. For information about programming keys, see Programming Feature Keys Using the Settings Key

on this page for more

for more information.

on page 13.

Using the Settings Application

The Settings application provides a location to access most phone settings. You can also launch the Settings application and open the Settings window by pressing the Settings fixed function

key configure the phone settings for that option. Press the page navigation keys to see the next page of options.

The Settings window provides the following options:

. Select any option in the window to access another window where you can view and

• User Information: For Release 4.0 of the SX-200 ICP, number information must be programmed by your System Administrator. (For information about editing names, see Specify User Information on page 9.)

• Programmable Keys: Use this option to assign features to the programmable keys on your phone. For a list of available features, see page 13.

• Languages: Allows you to select the language in which phone prompts and applications appear. Supported languages are English, French, and Spanish.

• Text Size: Allows you to specify the font size (large or small) for the 5340 IP Phone.

• Brightness and Contrast: Allows you to adjust the display brightness and contrast of

your phone.

Mitel 5330/5340 IP Phones – User Guide

• Screen Saver: Allows you to specify a specific time of inactivity on your phone that triggers the screen saver to display.

• Audio Feedback: This setting allows you to adjust the volume of the audio feedback and the error beeps as well as enable or disable the setting.

• About 5330/5340 IP Phone: This screen displays firmware release information.

Customizing Your Phone

Using the Dial Pad to Enter Information

You can use the standard dial pad keys 0-9, and * and # to enter a name and or number for applications and features. Using the dial pad is the default option. You can also use the onscreen keyboard by selecting Keyboard while entering text (see Using the Onscreen Keyboard

The following table shows the characters you can enter by pressing a key consecutively. For example, to enter the letter “e”, press the ‘3’ key twice.

Key Characters

1 1 2 a b c A B C 2 3 d e f D E F 3 4 g h i G H I 4 5 j k l J K L 5 6 m n o M N O 6 7 p q r s P Q R S 7 8 t u v T U V 8 9 w x y z W X Y Z 9 0 0

* *

Space

‘ ‘

# # . , ( ) +

.).

Characters are automatically inserted after a one-second delay. If you make an error, use Backspace (or Clear on the 5340) to make corrections.

Press

or at the bottom of the set to move the cursor forwards or backwards

without deleting characters.

Note: When a text entry window is open, you cannot use the dial pad for dialing.

Using the Onscreen Keyboard to Enter Information

The onscreen keyboard can be used to enter name and number information into applications and features:

1. When prompted to enter name/number information, press Keyboard to display the onscreen keyboard.

2. Press Next Page and Previous Page to navigate to the set of characters needed for your input.

3. Repeatedly press the key next to the character you want to enter until that character is highlighted. The character is automatically inserted after a one-second delay. If you make

Mitel 5330/5340 IP Phones - User Guide

an error, press backwards or forwards. This does not delete any characters. You can press Backspace (or Clear on the 5340) to delete characters.

4. After you have entered all the characters, press Save.

5. Continue with text entry as required by the application, or press Close.

Specify User Information

To specify the number displayed on the phone, see your Administrator. To edit the name displayed on the phone:

1. Press Settings or

2. Press User Information.

3. Press Edit Name.

4. Use the dial pad

5. Press Save and then press Save again. Note: Changing the name displayed on your phone changes the following items throughout the

system:

• call display that is displayed to your callers

• BLF keys

• mailbox keys

• key line appearance keys

or the onscreen keyboard to spell your name.

or at the bottom of the set to move the cursor

Specify Language

To specify the language in which prompts and applications display:

1. Press Settings or

2. Press Languages.

3. Select a language and then press Save.

Note: Languages supported on the 5330/5340 may differ from those supported on the ICP. If the phone is configured for an unsupported language, the prompts may appear in your selected language but the language of the Application page defaults to English. The Language window displays "<name of the selected language> Unsupported".

Specify Display Brightness and Contrast

You can adjust the brightness and display contrast either via the phone volume controls (when the phone is idle) or via the Settings application. (On a 5330 IP Phone, you can only adjust the contrast, not the brightness.)

To adjust the display contrast using the volume controls:

• Repeatedly press

Note: You can use this method only when the phone is idle. If the phone is ringing, this action adjusts the ring volume. If the phone is in use, this action adjusts the handset, headset and speakerphone volume.

(UP) or (DOWN).

Mitel 5330/5340 IP Phones – User Guide

To adjust the display brightness and contrast using the Settings application:

1. Press Settings or

2. Press Brightness and Contrast.

3. Press the Brightness and Contrast '+' or '-' keys to adjust the brightness and contrast of

your screen.

4. Press Save.

Note: Press Cancel at any time to exit this application without making any changes. Note: If you replace an existing 5330/40 IP phone with a Rev C or higher version using the same

Directory Number, the initial display will not have optimum settings. Follow the instructions above to set the brightness to the desired level.

Specify Audio Feedback Options

The error beep volume in the phone is related to the volume of the speaker. You can set the beep volume using this procedure; however, adjusting the speaker volume also affects the beep volume.

To adjust the volume of the audio feedback:

1. Press Settings or

2. Press Audio Feedback.

3. Set the options using the appropriate actions described below:

Option Action Turn audio feedback off for errors Press Turn Off. Adjust audio for error beeps Press Volume + or Volume – Test audio feedback volume level Press Play Error Tone

4. Click Save.

Note: Press Cancel at any time to exit this application without making any changes.

Specify Text Size

To specify the text size that displays on the phone:

1. Press Settings or

2. Press Text Size.

3. Select Large Text or Small Text.

4. Press Save.

Note: The default text size is "Small". In some instances, using Large Text size may result in truncated key labels. To restore proper key labeling, switch to the Small Text setting.

Mitel 5330/5340 IP Phones - User Guide

Adjust Ringer Volume and Pitch

To adjust Ringer Volume while the phone is idle:

5330 Phone: 5340 Phone:

1. Press the key that you have programmed as Superkey.

2. Press the No softkey until "Ringer Adjust?" appears.

3. Press Ring Adjust

4. Press No.

5. Press “Ringer Vol”. 5. Press Superkey

6. Press (UP) or (DOWN) .

7. Press Save to save ringer pitch level.

8. Press Superkey.

To adjust Ringer Pitch while the phone is idle:

5330 Phone: 5340 Phone:

1. Press the key that you have programmed as Superkey.

2. Press the No softkey until "Ringer Adjust?" appears

3. Press Ring Adjust.

4. Press Ringer Pitch.

2. Press More until the Ring Adjust option appears.

3. Press Ringer Vol.

4. Press

1. Press the key that you have programmed as Superkey.

2. Press More until the Rng Adjust option appears

3. Press Ringer Pitch.

4. Press

(UP) or (DOWN) .

5. Press (UP) or (DOWN).

6. Press Superkey.

To adjust Ringer Volume while the phone is ringing:

• Press

Note:

• If the phone is in talk state, pressing UP or DOWN adjusts the volume of the handset, headset or speaker.

• If the phone is idle, pressing UP or DOWN adjusts the contrast.

(UP) or (DOWN).

5. Press Superkey

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