Mitel 5320 IP Phone, 5320 User Manual

Star2Star Mitel 5320 IP Phone Quick User Guide

Copyright © 2013, Star2Star Communications, LLC. All rights reserved. Star2Star is a registered Trademark of Star2Star Communications.

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Mitel 5320 IP Phone

Quick User Guide

Basic Phone Features
Customizing Your Phone

For detailed information please consult
the Star2Star Phone and Features
Guide, available for view/download via
the Star2Star Knowledge Base at:

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https://support.star2star.com/

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PLACING A CALL

Using the Handset:

1. Pick up the handset and dial the
desired number. Press Dial Speed
Button key to connect call.

2. Or press a Speed Call key

or (Redial) and dial the number.
Press Dial Speed Button key to connect
call.

Using the hands-free Speakerphone:

1. With the handset on-hook press

(speaker button). Dial the desired
number. Press Dial Speed Button key
to connect call.

Using the optional Headset:

Insert the headset jack into the Headset

port located on the back of the IP
phone.

When using a headset, press to
connect to or disconnect from calls. The

Headset icon appears when the
headset is in use. You cannot use the
handset or speakerphone when the IP
phone is in Headset Mode.
Disconnecting the headset
automatically enables the handset.

ANSWERING A CALL

Using the Handset:

1. Pick up the handset.

Using the Speakerphone:

1. Press and press the flashing
line key.

ENDING A CALL

1. Press or replace the handset.

MICROPHONE MUTE

1. To mute the phone microphone,
speaker, or headset microphone press

The other party cannot hear you.

2. Press (microphone mute button)
again to unmute and resume audio.

CALL HOLD AND RESUME

1. During a call press the hold button

to place the call on hold. The

line key flashes.

2. The caller on hold will hear Music or
Message on hold if enabled on your
system. Replace the handset if
necessary.

3. To retrieve the call on hold, lift the

handset or press and press the
flashing line key to re-establish the call.

LOCAL CONFERENCE CALLS

To create a three-way local
conference call:

1. You can create a conference with
two other parties using the phones
local conferencing feature.

2. During an active call, press
to create a new call.

3. The active call is placed on hold and
the caller will hear Music or Message
on hold if enabled on your system.

4. Dial the phone number of the second
party and press Dial Speed Button key
to connect call.

5. When the second party answers,

press again to join all parties in
the Conference.

To leave a conference, hang up or

press .

Use the Star2Star Conference room
feature for larger conferences.

CALL TRANSFER

To Transfer an active call:

1. During a call press .

2. The caller on hold will hear Music or
Message on hold if enabled on your
system.

3. Dial the number you want to transfer
the call to then either hang up or
announce the transfer.

4. To cancel the Transfer,

press (Cancel).

CALL FORWARDING

To enable call forwarding:

1. Press . Scroll through menu.
When Features displays, press OK soft
key.

2. Scroll to CALL FORWARDING and
press OK soft key.

3. Select FWD ALWAYS, FWD NO
ANSWER, FWD BUSY On/Off.

4. Press OK and TurnOn or TurnOff
option.

5. Press Review to enter number to
forward calls to. Press Change to enter
a different forwarding number. Press
Save to configure changes.

Use the Star2Star Find-Me / Follow-Me
feature found in the Star2Star Web
Portal Individual Phone Settings
section.

Follow Me (Immediate)

Find Me (Sequential

Find Me (All).

Star2Star Mitel 5320 IP Phone Quick User Guide

Copyright © 2013, Star2Star Communications, LLC. All rights reserved. Star2Star is a registered Trademark of Star2Star Communications.

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REDIAL

1. To redial the last number you
manually dialed, lift the handset or

press . Press redial button
to connect call.

DO NOT DISTURB

1. Press DND Speed Button key.

2. The DND line will illuminate.

3. “DND ON” appears in the LCD
display.

4. Press the DND Speed Button Key to
turn off the feature.

(Note) callers will be directed to Voice
Mail or the Star2Star Find-Me / Follow­Me feature if invoked.

VOICE MAIL

1. The indicator at the top of the
phone will flash when new
message(s) are waiting. A message

envelope icon will appear
against your extension number in
the phone display.

2. To listen to voice messages press

the button or dial 1000.

3. The system will prompt for your
password.

(Note) when accessing the voice mail
system for the first time your password
is your extension #. Change your
password to a number other than your
extension number e.g. a 4-digit number
you can recall easily.

DIRECTORY

The Company Extension Directory is
automatically downloaded to the
phone.

1. To access the Directory press the

Phone Book soft key or press

2. Select Phone Book and press OK.

Scroll through entries using or
keys.

Personal Address Book

1. Press scroll to PHONEBOOK
and press OK soft key. Press the
AddNew soft key to add personal
address entries.

2. Press Yes to add new Address and
Press Submit. Do the same for
entering Name.

3. Press the keys to scroll
through the entries in the address book.
Press Dial soft key to call the desired
entry. You may edit, cancel or delete an
entry by pressing the Change soft key.

Directory

The corporate extension directory is
automatically downloaded to the phone.

1. Press the Phone Book soft key. The
Company Directory is displayed.

2. Press the keys to scroll
through the entries.

3. Use the navigation arrows to select
the entry you require.

4. Press the Dial soft key to dial the
entry you require.

SPEED DIALS

You can create speed dials assigned to
a number, that, when pressed on the
keypad, dials the number assigned to it.

1. Press scroll to PROGRAM
MEMORY KEYS. Press OK.

2. Select an available soft key to assign
a phone number.

3. Press Yes to MODIFY TO SPEED
DIALKEY. Enter the phone number or
extension to be assigned to that button.
Press Save. , Cancel or <---- to edit
entry.

4. To edit an existing speed dial or add

a new one, press . Scroll to

PROGRAM MEMORY KEYS. Press
OK.

5. Select the previously assigned
Speed Dial key. Press Edit to change
the assigned number or extension. Or,
press Delete to remove the assigned
number from the Speed Dial key.

Press Save when edit or removal is
completed.

To call one of your configured speed
dial numbers:

Lift the handset or press and press
the assigned speed dial key.

(Note) if your phone has been fitted
with an expansion module(s) use the
Star2Star Web Portal
(https://portal.star2star.com) Individual
Phone Settings / Speed Dials section to
configure this device. Typically you
would add local extensions to view their
presence and allow one touch transfer
of calls from your phone to that
extension.

VOLUME ADJUSTMENT

1. Adjust ringer volume while the phone
is ringing. Adjust handset or speaker
volume while using the handset or

speaker. Press repeatedly to raise

the volume or repeatedly to lower
the volume.

RING TYPE

1. Press . Scroll through Setup
Menu. When Features displays, press
OK soft key.

2. Press Next soft key until the Ringer
Sounds category displays. Press OK
soft key. Here you can set Ringer
Volume or Ringer Pitch.

3. Select Yes or No and use and
keys to select the desired Ring

Tone. Press Save soft key to keep

selected Ring Tone. Press Cancel soft
key to change selection.

4. Use same procedure to adjust

Ringer Volume.

CALLER PICKUP

1. To pick up a call ringing a specific
phone that is not ringing as part of a
Ring Group, dial *8xxx (xxx
being the extension of the ringing
phone).

2. For example your neighbor’s phone
extension 112 is ringing. You would dial
*8112 to pickup that
call.

3. To pick up a call on any ringing
phone dial *8.

STAR2STAR CALL PARK AND
RETRIEVE

1. With a call in progress press an open
line soft key.

2. Press

3. Press the Park soft key.The caller
will hear music or message on hold if
configured on your system.

4. Press again.

5. Dial the retrieval code e.g. 7001 to
retrieve the call.