This guide provides information for frequently used
features. For more information about these and other
features, refer to the user guide. For voice mail
information, refer to the voice mail user guide for your
system.
Feature Buttons
Most of the following feature codes work when your IP
phone is idle. However, if you are on an active call or if
the IP phone is off-hook, you may need to press
(Special) to activate the feature before you enter the
feature code.
If you make a mistake when entering numbers or
characters, you can press (Hold) to move the
cursor to the left and delete the characters entered, or
you can press
ButtonAction
(Up)
(Down)
(Speaker)
(Mute)Mutes the microphone during a
(Directory)Activates the contact and feature
(Special)
(Redial)Calls the last external number
(Hold)Places the current call on hold.
(Message)Connects to voice mailbox and
* to cancel the feature.
Provides volume control.
Scrolls through feature options.
Activates Handsfree Mode.
Activates features.
call.
DIrectory.
Activates features while on a call.
The (Special) button does not
cancel features. To cancel
features, press the Star button (*).
dialed. You cannot redial internal
numbers.
Left/Backspace when entering
dialpad characters.
(Transfer)Transfers the current call.
Right/Forward when entering
dialpad characters.
notifies when you have
messages.
Toggles between Alpha Mode and
Numeric Mode when entering
dialpad characters.
Commonly Used Feature Codes
Contact your system administrator for more information
about system features.
FeatureCode
ACD Agent – Log In/Out328
Automatic IC Call Access – On/Off361
Automatic Trunk Call Access – On/Off360
Background Music – On/Off313
Call Forward – All Calls355
Call Logging333
Conference5
Default Station394
Directory307
Display Time And Date300
Do-Not-Disturb – On/Off372
Dynamic Extension Express – On/Off364
Dynamic Extension Express Handoff388
Handsfree – On/Off319
Headset – On/Off317
Hold – Individual336
Hold – System335
Hunt Group – Remove/Replace 324
Message – Cancel Left Message366
Message – Delete Message368
Message – Leave Message367
Message – View Messages Menu365
Microphone Mute – On/Off314
Page Receive – On/Off325
Program Buttons397
Program Station Password392
Programmable Buttons – Default395
Queue (Callback) Request6
Record-A-Call385
Reverse Transfer (Call Pick-Up)4
Ring Tone Selection398
Station Speed Dial382
Station Speed Dial – Programming383
Switch Keymap399
System Forward – On/Off354
System Speed Dial381
View Button Assignments396
Mitel® 5312/5324 IP Phone User Guide – Issue 2, June 2010
Answering Calls
Lift the handset, or press (Speaker) to
answer a call while using a headset or to answer
a call in Handsfree Mode.
Placing Emergency Calls
Dial the emergency number (911 U.S. or
999/112 Europe). The system immediately places
the emergency call as soon as you dial the
number, even if you do not select an outside line.
Placing Internal (Intercom) Calls
With or without the handset lifted, dial the
extension number. If you enter incorrect digits,
you can press (Hold) to move the cursor
backward, deleting the last digits entered. If you
are using Handsfree Mode, listen for the double
tone, and then begin to speak.
Placing External Calls
Press the Outgoing button, an unlit Call button,
or enter the Outgoing Call access code (8 is the
default code), and then dial the number.
Redialing External Numbers
With or without the handset lifted, press the
(Redial). The system automatically selects
a line and dials the number.
Placing Conference Calls
1. While on the first call, press the Conf button to
place the call on hold. CALL NEXT PARTY TO
CNF appears.
2. Place a call to the next conference party. For
external calls, press the Outgoing button or
enter the Outgoing Call access code (8 is the
default code), and then dial the number.
3. After the party answers, announce the
conference, and then press the Conf button to
place the call on hold. If necessary, repeat this
step to add the remaining conference party.
4. Press the Conf button again to start the
conference. CNF IN PROGRESS appears.
Viewing and Responding to Messages
1. With the handset on-hook, press (Message).
Messages are displayed as first in/first out. If
there is more than one message, you can
repeatedly press (Message) to scroll through
the messages.
2. When the desired message is displayed, press #,
or lift the handset for privacy, and then press # to
respond. (If your handset is off-hook and you
press (Message), you automatically place a
call to the party or message center who left the
message.)
Transferring Calls to Other Extensions
1. While on the call, press (Transfer), and
then enter the extension number.
2. Do one of the following:
• Wait for an answer, announce the call, and
then hang up. If the extension is
unavailable, press the flashing IC or Call
button to return to the caller.
• Hang up to transfer the call and disconnect
the call from your IP phone.
Forwarding Calls
1. Press the Fwd button, and then enter the feature
code, if applicable. ENTER FORWARD DEST
appears.
2. Enter the extension number, or press the
Outgoing button or enter the Outgoing Call
access code (8 is the default code), and then dial
the telephone number.
Using Do-Not-Disturb
1. Press the DND button, and then do one of the
following:
• Press (Up) or (Down) to scroll
through the messages.
• Enter the two-digit number for the DND
message.
2. After selecting the message, enter the additional
text for the DND description, if applicable.
3. Press (Speaker), or lift and replace the
handset.
Placing a Page Announcement
1. Press 7.
2. Enter the page-zone number (0 to 9).
3. After the tone, make your announcement, and
then hang up.
Mitel® 5312/5324 IP Phone User Guide – Issue 2, June 2010
5312/5324 IP Phone User Guide – Issue 2, June 2010
Notice
Enter provider information above.
This guide is released by Mitel Networks Corporation and provides information necessary to use the 5312 and 5324
IP Phones. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice.
Some features or applications mentioned may require a future release and are not available in the initial release.
Future product features and applications are subject to availability and cost. Some features or applications may
require additional hardware, software, or system administrator assistance.
For sales, service, or technical support, contact your local authorized provider:
If you do not know the contact information for your local provider, use the “Partners” link at the top of the Mitel home
page (www.mitel.com) to find a location near you.
If you have any questions or comments regarding this user guide or other technical documentation, contact the
Technical Publications Department (USA) at:
tech_pubs@mitel.com
®
is a registered trademark of Mitel Networks Corporation.
Mitel
All other trademarks mentioned in this document are the property of their respective owners, including Mitel Networks
Corporation. All rights reserved.
Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or
promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse
any copyrighted component of this work in other works must be obtained from Mitel.
Mitel® 5312/5324 IP Phone User Guide – Issue 2, June 2010Page i
Important Safety Instructions and Precautions
Remember the following safety guidelines when using the IP phone.
Programming Emergency Numbers
Make sure to do the following when programming emergency numbers and/or making test calls to emergency
numbers:
• Remain on the line and briefly explain to the dispatcher the reason for the call.
• Perform tests during off-peak hours such as early morning or late evenings.
Safety Notices
The following notices may appear on the product or in the technical documentation.
NoticeDescription
Caution indicates a potentially hazardous situation which, if not avoided, may result in minor
or moderate injury and/or damage to the equipment or property.
Warning indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injury.
Danger indicates an imminently hazardous situation which, if not avoided, will result in death
or serious injury.
The exclamation point within an equilateral triangle indicates that important operating and
maintenance (servicing) instructions are included in the literature accompanying the
product.
Maintenance and Repair
There are no user serviceable parts inside the IP phones. For repairs, return the IP phone to an authorized Mitel
provider.
NOTE
Changes or modifications not expressly approved by Mitel may void the user’s right to operate the
equipment.
Page iiMitel
®
5312/5324 IP Phone User Guide – Issue 2, June 2010
Power Requirements
CAUTION
Phone Damage Hazard. To avoid damaging the IP phone, make sure the IP phone is connected to the proper power
supply before powering on. Contact your system administrator for more information.
The IP phone requires any one of the following power supplies:
• Mitel 48-volt DC Ethernet power adaptor 100-240 volt AC 50-60Hz (ES) -part number 50005301
• An industry-standard IEEE 802.3af Power over Ethernet (PoE) power supply unit
If your IP phone uses a centralized PoE power supply unit, do not use the 48-volt DC Ethernet power adaptor. If
necessary, contact your system administrator for assistance before connecting your IP phone to the centralized power
source.
Make sure the IP phone is plugged into an uninterruptible power supply (UPS). If your IP phone is plugged into the
UPS and the power fails, it should remain powered on for about 10 minutes. If the IP phone is not plugged into a UPS
and the power fails, the current call is dropped and you will not be able to use the IP phone until the power is
restored.
Software Updates
CAUTION
Phone Damage Hazard. Do not use your IP phone or disconnect it from the power supply while it is updating
software.
The IP phone may require occasional software updates when new versions are available. The IP phone is configured
to download the updates automatically. Contact your system administrator for more information.
Product Disposal Instructions
This symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of with
other commercial or household waste at the end of its working life. For appropriate disposal and recycling instructions,
contact your local Mitel provider.
The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the European Union to
minimize negative impact on the environment, control hazardous substances, and curtail landfill expansion by using the best
available recovery and recycling techniques.
Mitel® 5312/5324 IP Phone User Guide – Issue 2, June 2010Page iii
Phone Usage
This equipment is not for connection to the telephone network or public coin phone service. It is only for use when
connected to Mitel systems.
WARNING
When using your IP phone equipment, basic safety precautions should always be followed to reduce the risk
of fire, electric shock and injury to persons, including the following:
• Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry
tub, in a wet basement, or near a swimming pool.
• Avoid using a phone (other than a cordless type) during an electrical storm. There may be a remote
risk of electric shock from lightning.
• Do not use the IP phone to report a gas leak in the vicinity of a leak.
• Do not connect directly to the Public Switched Telephone Network (PSTN). Any connection of this
phone to an off premise application, an out of plant application, any other exposed plant application, or
to any equipment other than the intended application may result in a safety hazard, and/or defective
operation, and/or equipment damage. “Exposed plant” means where any portion of the circuit is subject
to accidental contact with electric lighting or power conductors operating at a voltage exceeding 300
volts between conductors or is subject to lightning strikes.
• The socket outlet, if used, shall be located near the equipment and shall be easily located by the user.
• Use only Mitel approved power adaptors.
• The handset supplied with the IP phone is not certified for use with any other phone. Use of the
handset with any other phone may have the potential to cause hearing loss in the event of a lighting
strike on the outside plant wiring.
Page ivMitel
®
5312/5324 IP Phone User Guide – Issue 2, June 2010
Notice to Canadian Customers
The Class B digital apparatus complies with Canadian ICES-003.
Notice to U.S. Customers
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Notice to European Customers
We, Mitel Networks LTD.
Of, Mitel Castlegate Business Park
Portskewett
Caldicot
NP26 5YR
UK
Declare that for the hereinafter mentioned product the presumption of
conformity with the applicable essential requirements of
DIRECTIVE 1999/5/EC OF THE EUROPEAN
PARLIAMENT (RTTE DIRECTIVE) AND OF THE COUNCIL is given.
Mitel IP Phones: 5312 and 5324
Any unauthorized modification of the product voids this Declaration.
For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact the Regulatory
Approvals Manager at the above address.
Mitel® 5312/5324 IP Phone User Guide – Issue 2, June 2010Page v
Getting Started
Welcome
The instructions in this guide are for using the Mitel 5312/5324 Internet Protocol (IP) Phone on
the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the
beginning of this guide is an overview of frequently used features.
Your IP phone should be powered on and ready to use. If the display is blank, or if the display
name, extension number, or time or date are incorrect, contact your system administrator for
assistance.
Because a variety of voice mail products work with the 5000 CP, this guide does not include
voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your
system. For example, refer to the Enterprise Messaging, Basic Voice Mail, and Embedded
Voice Mail Card User Guide, part number 835.3205, or the Mitel NuPoint Unified
User Guide on the Mitel Web site (http://edocs.mitel.com). Contact your system administrator
for more information about your voice mail system.
Because many phone features can be programmed to perform various tasks,
NOTE
some features may work differently than the descriptions in this guide. Contact
your system administrator for more information.
Getting Started
Messaging
About Your Phone
The 5312 and 5324 IP Phones are full-feature, dual port phones that provide voice
communication over an IP network. Both phones have a back-lit liquid crystal display (LCD),
display-assisted feature access, on-hook dialing, and a Ring/Message Indicator.
For one-touch feature access, the 5312 IP Phone has 12 programmable buttons and the 5324
IP Phone has 24 programmable buttons. Both phones have 10 fixed feature buttons to access
commonly used features such as Transfer, Redial, Mute, and so on.
Mitel® 5312/5324 IP Phone User Guide – Issue 2, June 2010Page 1
Getting Started
1
2
3
4
5
7
6
5312 IP Phone Features
The 5312 IP Phone is shown here. See “Phone Feature Descriptions” on page 4 for more
information about the IP phone features.
1 – Handset5 – Dialpad buttons
2 – Display6 – Programmable buttons
3 – Ring/Message Indicator 7 – External speaker
4 – Feature buttons
Page 2Mitel
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5312/5324 IP Phone User Guide – Issue 2, June 2010
5324 IP Phone Features
12
5
6
8
7
3
4
The 5324 IP Phone is shown here. See “Phone Feature Descriptions” on page 4 for more
information about the IP phone features.
Getting Started
1 – Handset5 – Feature buttons
2 – Display6 – Dialpad buttons
3 – Display buttons7 – Programmable buttons
4 – Ring/Message Indicator 8 – External speaker
Mitel® 5312/5324 IP Phone User Guide – Issue 2, June 2010Page 3
Getting Started
Phone Feature Descriptions
The following sections describe default configurations. Your IP phone may be programmed
differently. Contact your system administrator for more information. See “5312 IP Phone
Features” on page 2 and “5324 IP Phone Features” on page 3 for phone feature locations.
Handset
The handset provided with this equipment is hearing aid compatible (HAC). If you are using a
headset or if you are in Handsfree Mode, you do not need to use the handset. See “Using a
Headset” on page 7 and “Using Handsfree Mode” on page 35 for more information.
Display
The display provides a two-line, 20-character viewing area for using features and identifying
callers. When idle, the display shows user information and the time and date.
Display Buttons
The 5324 IP Phone (only) has three Display buttons under the Display. In some features, the
left and right Display buttons provide back (<<) and forward (>>) navigation. The center Display
button always displays user and system information. See “Viewing Your System Information” on
page 37 for more information.
Ring/Message Indicator
The Ring/Message Indicator flashes or stays lit to indicate call, message, and feature activity.
For more information about messaging features, see “Messages” on page 51. Ring/Message
Indicator signals are described in the following table.
Indicator SignalsDescription
Rapidly flashingYou have an incoming call.
Slowly flashingYou have a waiting message or callback message.
OnYou are on a call or using a feature.
OffYour IP phone is idle.
Speaker
The speaker provides audio for handsfree calls and background music. See “Using Handsfree
Mode” on page 35 for information about handsfree calls. See “Listening to Background Music”
on page 16 for more information about background music.
NOTE
The 5312 IP Phone uses half-duplex audio when using the speakerphone (both
parties cannot talk at the same time).
Page 4Mitel
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5312/5324 IP Phone User Guide – Issue 2, June 2010
Getting Started
Feature Buttons
Feature buttons provide quick access to commonly used features. See the following table for
descriptions.
ButtonAction
(Up) (Down)Provides volume control for the ringer, handset, and
speaker.
Scrolls through feature options.
(Speaker)Activates Handsfree Mode (speakerphone). See
“Using Handsfree Mode” on page 35.
Activates features.
(Mute)Temporarily turns off your microphone during a call.
(Directory)Activates the contact and feature Directory. See
“Using the Directory” on page 32.
(Special)Activates features while on a call. The (Special)
button does not cancel features. To cancel features,
press the Star button (
RedialCalls the last external number dialed. You cannot
redial internal numbers.
*).
(Hold)Places the current call on hold.
Left/backspace when entering dialpad characters.
See “Using the Dialpad Buttons to Enter Characters”
on page 17.
(Transfer)Transfers the current call.
Right/forward when entering dialpad characters. See
“Using the Dialpad Buttons to Enter Characters” on
page 17.
(Message)Connects to your voice mailbox and flashes to notify
you of waiting messages.
Toggles between Alpha Mode and Numeric Mode
when entering dialpad characters.
Dialpad Buttons
Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter characters
when using features that require text input.
Mitel® 5312/5324 IP Phone User Guide – Issue 2, June 2010Page 5
Getting Started
Programmable Buttons
The 5312 IP Phone has 12 programmable buttons.The 5324 IP Phone has 24 programmable
buttons. The top seven buttons on both models are programmed by the system administrator
and cannot be reprogrammed. However, you can program the remaining buttons for quick
access to features or speed-dial entries. See “Using the Dialpad Buttons to Enter Characters”
on page 17 for instructions.
ButtonAction
DNDTurns Do-Not-Disturb (DND) mode on or off.
OutgoingSelects an outgoing line for external calls.
Call 1Selects an outside line or answers a call.
Call 2Selects an outside line or answers a call.
ICAnswers an intercom (internal) call.
ComfyPlaces a conference call.
Fwd Forwards the call to the specified number.
Phone Signals
The IP Phone has several audio and visual signals to indicate feature activity. The following are
a few helpful tips:
• Lit or blinking buttons indicate call or feature activity.
• All phone button lamps illuminate at the same time for a few seconds when the IP phone
is reset or powered on.
• The following actions may cause an error tone:
o Pressing an invalid button combination.
o Selecting a restricted feature.
o Dialing a restricted or invalid number.
o Dialing too slowly between digits.
o Waiting too long before performing the next step.
To correct an error tone, hang up and try again.
• Many features “time-out” if you wait too long before performing the next step. If this
happens, you must start over.
• “Off-hook” means the handset is lifted. “On-hook” means the handset is in the cradle.
• If your IP phone does not have a lamp under the speaker button, the large message
indicator lamp on the top right of the IP phone indicates that the speakerphone is in use.
Page 6Mitel
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5312/5324 IP Phone User Guide – Issue 2, June 2010
Comfort and Safety Tips
Observe the following comfort and safety tips when using the IP phone:
• Do not cradle the handset: Prolonged use of the handset can lead to neck, shoulder, or
back discomfort, especially if you cradle the handset between your neck and shoulder. If
you frequently use the IP phone, you might find a headset more comfortable. See “Using a
Headset” on page 7.
• Adjust the viewing angle: The built-in stand tilts to give you a better view of the buttons.
See “Adjusting the Viewing Angle” on page 13.
• Protect your hearing: Because prolonged exposure to loud sounds can contribute to
hearing loss, keep the volume at a moderate level. You can adjust the volume levels of the
handset receiver or headset. See “Changing Volume Levels” on page 15.
Using a Headset
When using a headset, press (Speaker) to connect to or disconnect from calls. The
Headset icon appears when the headset is in use. You cannot use the handset or
speakerphone when the IP phone is in Headset Mode. Disconnecting the headset automatically
enables the handset.
The headset must be hearing aid compatible (HAC).
NOTES
If your headset has a power-saver mode, make sure the system administrator has
enabled the “Headset Connect Tone” feature. If this is not enabled, you may miss
the first few seconds of an incoming call.
Getting Started
To connect and activate the headset:
1. Insert the headset jack into the Headset port located on the back of the IP phone.
2. Dial 317
To turn off Headset Mode and activate the handset and speakerphone:
Dial 317
(Headset on/off). HEADSET MODE ON appears.
Because Headset Mode disables the handset and speakerphone, you
NOTE
must turn off Headset Mode before you can use the handset or
speakerphone.
(Headset on/off). HEADSET MODE OFF appears.
Mitel® 5312/5324 IP Phone User Guide – Issue 2, June 2010Page 7
Getting Started
5310 IP Conference Unit
Using the 5310 IP Conference Unit
Your 5324 phone can use the 5310 IP Conference Unit (shown below) for full-duplex, advanced
IP conferencing. Use the Conference Controller touch screen to turn the Conference Unit on or
off, to adjust the volume or to put the Conference Unit into Presentation mode. You can only run
one Conference Controller session at a time. If the 5310 Conference Unit is not connected to
your IP phone, the Conference Controller application is not available.
Installation instructions are included with the unit.
Mitel 5310 IP Conference Unit
For information about placing conference calls and adding parties to the conference, see
“Placing Conference Calls” on page 47.
Turning the Conference Unit On and Off
The following instructions describe how to turn the Conference Unit on and off.
To turn the Conference Unit on and off:
Use the Speaker button on the IP phone, or use the On/Off button on the optional remote
control mouse.
NOTE
Turning the 5310 Conference Unit off terminates the active call. To continue the call
either pick up the handset or press the Speaker button on the IP phone.
Adjusting the Conference Unit Volume
The following instructions describe how to adjust the Conference Unit volume.
To adjust the Conference Unit volume:
Press Vol u m e U p or Volume Down.
Muting the Conference Unit
You can mute the Conference Unit so that conversation or noise near the Conference Unit
cannot be heard by individuals being conferenced.
To mute the Conference Unit:
Use the Mute button on the IP phone, or use the Mute button on the optional remote
control mouse.
Although pressing the fixed Mute button on the IP phone itself mutes the audio on the
NOTE
attached 5310 conferencing unit, the orange mute LED indicator on the conference
unit does not light up. However, if using the optional remote control mouse to mute the
conference unit, the orange mute indicator does light up as designed.
Page 8Mitel
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5312/5324 IP Phone User Guide – Issue 2, June 2010
Getting Started
Placing the Conference Unit in Presentation Mode
Presentation Mode should be used when only one individual will be speaking into the
Conference Unit. If another individual near the unit wishes to speak, you should disable
Presentation Mode. Presentation Mode minimizes extraneous noise.
To enable/disable Presentation Mode:
Use the Presentation button on the optional remote control mouse.
Mitel® 5312/5324 IP Phone User Guide – Issue 2, June 2010Page 9
Getting Started
Line Interface Module
Analog PSTN
Connection
Ethernet
Connection
Using the Line Interface Module (LIM)
The LIM is an optional device that adds an analog phone line capability to your 5324 phone. In
the event of a network failure, the IP phone can be configured to use the public switched
telephone network (PSTN) to provide continued basic telephony until service in restored. The
analog line can also be used for emergency calls and local calling.
You can use the LIM to:
• allow incoming and outgoing analog PSTN calls directly to and from the IP phone
• provide survivability (failover) in the event IP connectivity is lost
• provide emergency dialing support (emergency calls can be programmed to connect
through the analog PSTN connection)
If you have a LIM connected to your 5324 phone, all programming of the LIM, except the
Analog button (key), is done by the Installer when your IP phone is installed. To program the
Analog button, see “Using Programmable Buttons” on page 24.
The LIM operates in one of the following two modes, as determined by your System
Administrator:
• LIM Mode: You can use the LIM line at any time.
• Failover Mode: You can use the LIM line only when the IP connection has failed.
NOTE
For information on emergency number dialing using the LIM, see “Placing Emergency Calls
using the LIM Line” on page 33.
Page 10Mitel
Handsfree and on-hook dialing are not supported on the LIM line.
®
5312/5324 IP Phone User Guide – Issue 2, June 2010
Making and Answering Calls Using the Analog Button
To make a call using the Analog line:
1. Lift the handset.
2. Press the button you programmed as Analog Line. ANALOG CALL appears.
3. Dial the number.
When you make an external call over the analog line, a prefix dialing number is not
required. If your IP phone’s Analog Line button has the Privacy option enabled, you
NOTE
To answer a Call using the analog line:
1. Lift the handset.
2. Press the Analog Line button that is highlighted.
To answer a waiting call on the analog line:
NOTE
cannot access the analog line when another phone is using the analog line (button is
solid orange).To access the analog line, the user of the other phone must first hang
up. To determine whether the Privacy option is enabled, contact your System
Administrator.
If you have subscribed to an analog call waiting service, you may use the hookswitch
or press the Star button (
analog call and a waiting analog call arrives, you hear a beep. This feature may not
be supported in all regions.
*) to answer a waiting analog call. When you are on an
Getting Started
To answer a waiting analog call or return to the original analog call:
1. Do one of the following:
• Press and release the hookswitch.
• Press the Star button (*) to cancel.
2. Press the button you have programmed as Analog Line.
To put a current call on hold to answer an incoming analog call:
Press the highlighted Analog Line button.
To switch between the current call and the held call when one of the calls is using the
analog line, do one of the following:
• If your current call is using the analog line, press the flashing Line button of the held call.
The analog call is automatically put on hold.
• If your current call is using an IP line, press the highlighted Analog Line button. The IP
line is automatically put on hold.
To end a current call when an incoming analog call arrives:
Press the Star button (
call ends and you are connected to the caller on the analog line.
To end the current analog call when an incoming call arrives:
Press the Star button (
to the new caller.
*) and then press the highlighted Analog Line button. The current
*) to cancel. The current analog call ends and you are connected
Mitel® 5312/5324 IP Phone User Guide – Issue 2, June 2010Page 11
Getting Started
Making and Answering Calls Using the Failover Mode
To make a call using the analog line during an IP connection failure:
1. Lift the handset. IP FAIL: ANALOG CALL appears.
2. Dial the number.
To answer a call using the analog line during an IP connection failure:
Lift the handset. The call is answered. IP FAIL: ANALOG CALL appears.
Page 12Mitel
®
5312/5324 IP Phone User Guide – Issue 2, June 2010
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