Mitel 5304 User Manual
5304 IP Phone User Guide
MITEL
3300 IP Communications
Platform
5304 IP Phone
User Guide
NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks™ Corporation (MITEL
should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel
and its affiliates and subsidiaries assume no responsibility for any errors or omi ssions in this document.
Revisions of this document or new editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic or
mechanical - for any purpose without written permission from Mitel Networks Corporatio n.
TRADEMARKS
Mitel is a registered trademark of Mitel Networks Corporation.
Other product names mentioned in this document may be trademarks of their respective companies and
are hereby acknowledged.
®
). The information is subject to change without notice and
5304 IP Phone User Guide
August 2008
®,™ Trademark of Mitel Networks Corporation
© Copyright 2008, Mitel Networks Corporation
All rights reserved
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Table of Contents
ABOUT YOUR PHONE .............................................................................................................. 1
Elements of Your Phone............................................................................................................. 2
Ring/Message indicators.............................................................................................................2
Function Keys............................................................................................................................. 3
Feature Keys ............................................................................................................................... 3
Superkey ..................................................................................................................................... 3
Selecting Menu Options.............................................................................................................. 4
About Feature Access Codes......................................................................................................4
For Users on Resilient 3300 ICP Systems.................................................................................. 4
TIPS FOR YOUR COMFORT AND SAFETY......................................................................... 4
Don't cradle the handset!............................................................................................................. 4
Protect your hearing.................................................................................................................... 4
CUSTOMIZING YOUR 5304 IP PHONE................................................................................. 5
Ringer Control ............................................................................................................................ 5
Handset Receiver Volume Control............................................................................................. 5
Speaker Volume Control............................................................................................................. 5
Display Contrast Control ............................................................................................................ 5
Feature Keys ............................................................................................................................... 6
Language Change........................................................................................................................ 6
MAKING AND ANSWERING CALLS..................................................................................... 7
Make a call.................................................................................................................................. 7
Answer a call............................................................................................................................... 7
Emergency Calls......................................................................................................................... 7
Phonebook................................................................................................................................... 8
Redial.......................................................................................................................................... 9
Redial – Saved Number.............................................................................................................. 9
Speed Call Keys..........................................................................................................................9
Speed Call – Personal ............................................................................................................... 10
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5304 IP Phone User Guide
CALL HANDLING .................................................................................................................... 11
Hold........................................................................................................................................... 11
Transfer..................................................................................................................................... 11
Conference................................................................................................................................ 12
Conference Split........................................................................................................................ 12
Swap.......................................................................................................................................... 12
Call Forward ............................................................................................................................. 13
Call Forward - Remote (I'm Here)............................................................................................14
Call Forward - End Chaining....................................................................................................15
Call Forward - Override............................................................................................................ 15
Messaging - Advisory............................................................................................................... 15
Messaging - Cancel Callback.................................................................................................... 16
Messaging - Cancel All Callbacks............................................................................................ 16
USING ADVANCED FEATURES............................................................................................ 17
Account Codes.......................................................................................................................... 17
Attendant Call Hold - Remote Retrieve.................................................................................... 17
Call Park.................................................................................................................................... 17
Call Pickup................................................................................................................................ 18
Campon..................................................................................................................................... 19
Do Not Disturb.......................................................................................................................... 19
Override .................................................................................................................................... 19
Paging ....................................................................................................................................... 20
Direct Paging ............................................................................................................................ 20
Group Paging / Meet Me Answer............................................................................................. 20
Phone Lock ............................................................................................................................... 21
Music......................................................................................................................................... 22
Trunk Flash............................................................................................................................... 22
Record a Call............................................................................................................................. 22
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5304 IP Phone User Guide
Hot Desking.............................................................................................................................. 23
Hot Desk Log-In....................................................................................................................... 23
Hot Desk Log-Out..................................................................................................................... 23
Hot Desk Remote Logout ......................................................................................................... 24
Tag Call..................................................................................................................................... 24
Call History............................................................................................................................... 25
Night Answer............................................................................................................................ 26
Release...................................................................................................................................... 26
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5304 IP Phone User Guide
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5304 IP Phone User Guide
ABOUT YOUR PHONE
The Mitel® 5304 IP Phone is a two-line, dual port telephone that provides voice communication
over an IP network. It has a back-lit liquid crystal display (LCD) screen. The 5304 IP Phone
offers 8 programmable keys for one-touch feature access and one prime line key. The personal
key on the bottom is always your Prime Line.
The 5304 IP Phone supports Mitel Call Control (MiNet) protocols and session initiated protocols
(SIP).
The 5304 IP Phone
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5304 IP Phone User Guide
Elements of Your Phone
Feature Function
1) Display Provides a two–line, 20–character liquid crystal display (LCD) viewing
area that assists you in selecting and using phone features and
identifying callers. When you are using the Superkey feature, prompts
and feature information appear on the display screen.
2) Ring/Message
Indicator
3) Speaker Provides sound for ringing and paging calls.
4) Programmable
Keys
5) Line 2 key or
Programmable Key
and LED
6) Line 1 key and
LED
7) Volume, Ringer,
and Contrast Controls
8) Keypad Use to dial.
9) Handset Use for handset calls.
Flashes to signal an incoming call and to indicate a message waiting in
your voice mailbox.
Provides 8 keys that can be programmed as function or feature keys.
Write the name (speed call, feature) of the Personal keys programmed
on the designation card. Use the slot behind the plastic cover at the
bottom of the phone to remove/insert the designation card.
Line 2 can be programmed as a secondary line or as a feature key that
requires an indicator (See Feature Keys).
The bottom personal key is always your Prime Line key.
(UP) and (DOWN) provide volume control for the ringer and
handset, and display contrast.
Ring/Message indicators
When indicator is it means that
Flashing rapidly Your phone is ringing
Flashing slowly A message or callback message is waiting at your phone
On Your phone is ringing another phone
Off Your phone is idle, or you are on a call
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5304 IP Phone User Guide
Function Keys
Your system administrator can program the following function keys on a personal key (PK):
• Hold
• Redial
• Cancel
• Transfer/Conference
• Message Waiting
Note: Certain features as documented in this guide will only work if the associated function key
has been programmed. For example, the Conference feature makes use of the
Transfer/Conference function key.
Feature Keys
Your system administrator can program the following features, although they are not
recommended unless they can be programmed on a key with an indicator:
Music, Do Not Disturb, Message Waiting, Night Answer, Make Busy, and Phone Lock
Superkey
With a pre-programmed Superkey, you can use these features:
• Phone Book
• Advisory Messages
• Call Forwarding
• Personal Keys
• Ringer Adjust
• Language
Note: For Ringer Adjust and Language, the handset must be on the cradle.
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5304 IP Phone User Guide
Selecting Menu Options
To select menu items on the display, press *, 0 and # on the keypad. For example, if options
*=YES 0=DEFAULT #=NO appear and you want to select YES, press *.
About Feature Access Codes
Use of some features requires dialing access codes. Ask your Administrator for a list of codes
you should use.
For Users on Resilient 3300 ICP Systems
If during a call, you hear two beeps repeated every 20 seconds it means that your phone is
switching to a secondary 3300 ICP system. The call continues but some of the keys and features
on your phone function differently. The keys and most features begin working normally again
after you hang up. Normal operation resumes when your phone switches back to the primary
system. If your phone is idle and switched to the secondary system, you'll see a flashing
rectangle on the display. The rectangle remains until the switch to the primary system is
complete.
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you
cradle the handset between your ear and shoulder.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver. Because continuous
exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.
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5304 IP Phone User Guide
CUSTOMIZING YOUR 5304 IP PHONE
Ringer Control
To adjust the Ringer Volume while the set is ringing:
• Press ( UP ) or ( DOWN ).
To adjust the Ringer Pitch while the set is idle:
1. Press the programmed Superkey.
2. Press # until "Ringer Adjust?" appears.
3. Press * twice.
4. Press ( UP ) or ( DOWN ).
5. Press the programmed Superkey.
Note: The handset must be in the cradle to access Ringer Adjust.
Handset Receiver Volume Control
To adjust the Handset Receiver Volume when you are using the handset:
• Press ( UP ) or ( DOWN ).
Speaker Volume Control
To adjust the Speaker Volume when making an on–hook call or during a paging call:
• Press
( UP ) or ( DOWN ).
Display Contrast Control
To adjust the Display Contrast while your set is idle:
• Press
( UP ) or ( DOWN ).
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