Mitel 5302 ip, 5302 User Manual

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TRADEMARKS

Mitel and Speak@Ease are trademarks of Mitel Networks Corporation.
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Other product names mentioned in this document may be trademarks of their respective companies and

are hereby acknowledged.
Mitel 5215 IP Phone - User Guide

September 2008
®,™ Trademark of Mitel Networks Corporation

© Copyright 2008, Mitel Networks Corporation
All rights reserved

IMPORTANT! This telephone is NOT suitable for direct connection to the public-switched telephone
network. Connect the telephone to a Mitel Networks system only.

.

Table of Contents

TIPS FOR YOUR COMFORT AND SAFETY 1

Don't cradle the handset .................................................................................................... 1

Protect your hearing ........................................................................................................... 1

SUPPORTING DOCUMENTATION 1
ABOUT YOUR PHONE 2

Elements of your phone ..................................................................................................... 3

CUSTOMIZING YOUR PHONE 4
CALL HANDLING FEATURES 4

Making and answering calls ............................................................................................... 4

Make a call ...................................................................................................................................... 4

Answer a call ................................................................................................................................... 4

Place a call on Hold ......................................................................................................................... 4

Transfer a call .................................................................................................................................. 5

Conferencing ................................................................................................................................... 5

Voice Messages .............................................................................................................................. 5

Direct Paging/Group Paging............................................................................................................ 5

Phone Status: Audio/Visual Feedback ............................................................................... 6

LED Feedback ................................................................................................................................. 6

Tone Feedback ............................................................................................................................... 6

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5302 IP Phone User Guide

Tips for your comfort and safety

Don't cradle the handset

Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle
the handset between your ear and shoulder.

Protect your hearing

Your phone has a control for adjusting the volume of the handset receiver. Because continuous
exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

Supporting Documentation

To access other Mitel phone and peripheral documentation:

1. In your browser, go to http://edocs.mitel.com

2. Move your mouse pointer over Support and Services, and then select Documentation Library.

3. From the drop-down list, select User Guides.

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5302 IP Phone User Guide

About your phone

The Mitel 5302 IP Phone is a 2-line, dual port phone with dedicated keys that provide access to the
following features: Hold, Transfer and Redial. There are also four programmable keys. The 5302 IP
Phone has a speaker for paging purposes; LED’s and tones are used to provide feedback.

Figure 1 shows the physical layout of the phone.

Figure 1: Physical layout of the Mitel 5302 IP Phone

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Elements of your phone

Element

Function

1. Alphanumeric
keypad

There are 12 alphanumeric keys: the digits 0-9, * and #. These keys are
used for the following purposes:

 Entering a directory number (DN) and PIN during start up of an un-

initialized set

 Dialing a number in order to establish an outgoing call.
 The # is used for end of dialing sequence
 Sending a DTMF tone to a remote party or parties.

2. Message /
Ringing LED

Flashes to alert you to an incoming call or a voice message that is waiting
for retrieval.

3. Speaker

Plays paging messages and ringing for incoming calls.

4. Four
programmable
keys

Four speed dial numbers (1-4) can be programmed for these keys. The
associated number (if one has been assigned) is automatically dialed by
pressing this key. One of the keys can also be used to dial the voice mail
server if its number is programmed to the key.

Contact your system administrator to have the keys programmed.

5. Redial key

The Redial key is used to automatically redial the last number.

6. Transfer
key

The Transfer key is used to initiate a call transfer.

7. Hold key

The Hold key is used to place an active call on hold.

8. Line 2 key

9. Line 1 key

The Line 1 and Line 2 keys select the primary and secondary lines of the
phone. A line is selected to:

 Make a call
 Answer an incoming call on the line (if there is an active call on the

other line, it is automatically placed on hold)

 Resume a held call

The LED associated with the key indicates the status of the line. See
Indicator Feedback of page 6 for more information.

10. Volume up

11. Volume
down

The Volume up/down keys are used to increase/decrease the volume of
the following:

 Ringer
 Handset
 Speaker

There are 8 volume settings.

5302 IP Phone User Guide

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5302 IP Phone User Guide

Customizing your phone

The volume of the handset, speaker, and ringer can be changed using the volume up and down keys
on the phone (See number 10 and 11 in the above table). Pressing the volume up or down
keychanges the volumes as follows:

 If the handset is on-hook, the ringer volume is adjusted while the set is ringing for an incoming

call.

 If a paging call is being played, the speaker volume is adjusted.
 If the handset is off-hook, the handset volume is adjusted.

Call Handling Features

Making and answering calls

Line 1 is the primary line. If an incoming call is received and both lines are idle the call is presented
on line 1. If the handset is lifted with both lines idle, line 1 is seized. Only if line 1 has been seized is a
second incoming call presented on line 2, or an outgoing call established on line 2. A call made from
line 1 or line 2 will display the same name and number on the called party’s phone.

On incoming calls, the line LED and Message / Ringing LED will flash.

Make a call

1. Lift the handset.

2. Do one of the following:

 Dial the number* or
 Press a programmable key or

 Press (Redial key).
 Press the # key to indicate the end of dialing or wait for the called party to connect.

Answer a call

lift the handset. If a call is received while the handset is offhook, press the ringing line key.
If there is an active call on the other line it will automatically be placed on hold.

Place a call on Hold

The Hold key is used to place an active call on hold.
To place a call on Hold:

 While in an active call press ( Hold key ).

To retrieve a call from Hold:

1. Lift the handset (if on-hook).

2. Press the flashing line key (if off-hook).

To toggle between calls:
 Press the flashing line key. The active call is automatically placed on on hold.

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5302 IP Phone User Guide

Transfer a call

To Transfer a call:

1. Press (Transfer key).

2. Dial the number of the third party.

3. Wait for ring-back tone.

4. Hang up to complete the transfer, or

5. Wait for third party to answer, announce the call and then hang up.

Conferencing

To establish a conference:

1. While on a call press (Transfer key).

2. Dial the number of the third party.

3. Wait for the third party to answer the call.

4. Press (Transfer key).

5. Dial the conference feature access code (FAC). Please contact your system administrator to
obtain the FAC.

Voice Messages

The Message / Ringing LED is used to indicate that your have a new message in your voicemail box.
To retrieve a voicemail message:

1. Lift the handset.

2. Dial the voicemail number or

3. Press the associated programmed key (if configured by your system administrator )

Direct Paging/Group Paging

Direct Paging allows you to page another telephone over its built-in speaker,.A Group Paging pages
two or more telephones at the same time.

An incoming page is automatically answered and is indicated by a special tone and flashing Line and
Message / Ringing LEDs.

Initiating a Direct Page

1. Lift the handset

2. Dial the Direct or Group Page feature access code (FAC). Please contact your system
administrator to obtain the FAC.

3. Wait for ringback and announce the page.

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5302 IP Phone User Guide

LED

Off

On (Solid)

Blinking slowly

Blinking
quickly

Message /
Ringing

No voice
messages in
your mailbox,
and no
incoming call.

Not Applicable

There is an incoming
call. Ringing indication
takes precedence
over voice message
indication.

There is a new
message in your
voicemail box.

Line 1

Line 1 is idle.

There is an active call
on Line 1 or Line 1
has been seized to
place an outgoing call.

There is an incoming
call on Line 1.

There is a held
call on Line 1.

Line 2

Line 2 is idle.

There is an active call
on Line 2 or Line 2
has been seized to
place an outgoing call.

There is an incoming
call on Line 2.

There is a held
call on Line 2.

Tone Name

Is heard when…

Error tone

you press a programmable key that has not been configured by your System
Administrator

Busy tone

a called party is busy.

Re-Order tone

an incorrect number has been dialed..

Ring-back tone

a called party is ringing.

Ring tone

there is an incoming call

Paging tone

a page is received.

Phone Status: Audio/Visual Feedback

The status of the 5302 phone is provided by the LEDs and tones played either through the handset or
speaker.

LED Feedback:.

Tone Feedback

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5302 IP Phone User Guide

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