Mitel 5235 IP Phone User Manual
SIP USER and ADMINISTRATOR GUIDE
NOTICE
The information contained in this document is believed to be accurate in all respects but is
not warranted by Mitel Networks Corpor ation (MITEL®). T he information is subject to change
without notice and should not be construed in any way as a commitment by Mitel or any of its
affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for
any errors or omissions in this document. Revisions of this document or new editions of it
may be issued to incorporate such changes.
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companies and are hereby acknowledged.
Table of Contents
TABLE OF CONTENTS
GETTING STARTED................................................................................................. 1
SIP User Accounts and Passwords.....................................................................................1
SIP Administrative Mode .....................................................................................................1
About Your SIP Phone.........................................................................................................1
5235 IP Phone Features......................................................................................................2
Call Encryption Indicator ................................................................................................................. 3
Accessories for Your Phone................................................................................................3
Headsets .........................................................................................................................................3
Conference Units.............................................................................................................................3
Supporting Documentation..................................................................................................3
Accessing the Web Configuration Tool Online Help.......................................................................3
Accessing Other Documentation.....................................................................................................4
CUSTOMIZING YOUR PHONE.................................................................................5
Superkey Menu Interface.....................................................................................................5
Web Configuration Tool.......................................................................................................5
Web Configuration Tool Accounts and Passwords.........................................................................5
Accessing the Web Configuration Tool...........................................................................................6
Using The Touch Screens...................................................................................................6
Using the Phone shutter..................................................................................................................7
Using the Applications shutter......................................................................................................... 8
Using the Superkey Softkey to Program..............................................................................8
Using the keypad.............................................................................................................................8
Ringer Volume Control....................................................................................................................9
Ringer Pitch Control......................................................................................................................10
Handset Volume Control...............................................................................................................10
Speaker Volume Control...............................................................................................................10
Display Contrast Control ............................................................................................................... 10
Display Language..........................................................................................................................11
Cleaning Your Touch Screen........................................................................................................11
Calibrating Your Screen Display...................................................................................................11
Personal Keys...............................................................................................................................12
View Speed Dial Key Programming..............................................................................................12
Program a Speed Dial Key............................................................................................................12
Programming Features in Speed Dial Keys..................................................................................13
Delete a Speed Dial Key............................................................................................................... 13
MAKING AND ANSWERING CALLS ..................................................................... 14
Making Calls......................................................................................................................14
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5235 IP Phone SIP User and Administrator Guide
Dial by Number..............................................................................................................................14
Dial by Name.................................................................................................................................14
Dial by SIP URL or IP Address .....................................................................................................14
Dial by Phone Book Entry .............................................................................................................15
Dial by Call Logs Entry..................................................................................................................15
Redial ............................................................................................................................................15
Calling and Called Party Display .......................................................................................15
Answering Calls.................................................................................................................16
Answer a Call................................................................................................................................16
Auto Answer..................................................................................................................................16
Answer a Call Waiting...................................................................................................................16
CALL HANDLING ................................................................................................... 17
Hold ...................................................................................................................................17
Hold a Call.....................................................................................................................................17
Retrieve a Call from Hold..............................................................................................................17
Change On-Hold Settings .............................................................................................................17
Call Forward ......................................................................................................................17
Program Call Forward...................................................................................................................18
Enable/Disable Call Forward.........................................................................................................18
Call Transfer......................................................................................................................18
Transfer a Call to an Unconnected Third Party............................................................................. 18
Transfer a Call to a Third Party Already on Hold..........................................................................19
Conference Call (Three-Way)............................................................................................19
Add a Third Party to a Call in Progress.........................................................................................19
Add a Party On Hold to a Call in Progress....................................................................................19
Leave a Conference Call...............................................................................................................20
Messages - Advisory .........................................................................................................20
Create an Advisory Message........................................................................................................ 20
Enable/Disable your Advisory Message........................................................................................20
Messaging – Voice Mail.....................................................................................................20
Access your Voice Mail Messages................................................................................................21
USING ADVANCED FEATURES............................................................................ 22
Do Not Disturb...................................................................................................................22
Enable/Disable Do Not Disturb .....................................................................................................22
Call Logs............................................................................................................................22
View a Call Log Entry....................................................................................................................22
Delete a Call Log Entry ................................................................................................................. 23
Call a Call Logs Entry.................................................................................................................... 23
Call Forking........................................................................................................................23
Handset, Handsfree and Headset Modes..........................................................................23
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Table of Contents
Switch between Handset and Handsfree......................................................................................23
Switch between Handset and Headset.........................................................................................24
Switch between Headset and Handsfree......................................................................................24
Muting a Call......................................................................................................................24
Phone Book.......................................................................................................................24
Create a Phone Book Entry ..........................................................................................................24
Modify a Phone Book Entry...........................................................................................................25
Delete a Phone Book Entry...........................................................................................................25
Call a Phone Book Entry............................................................................................................... 25
Shared Lines and Keys......................................................................................................26
RSS (Web) Feed ...............................................................................................................27
Enable/Disable RSS Feed.............................................................................................................27
Time and Date...................................................................................................................27
Change the Time and Date...........................................................................................................28
ADMINISTRATOR TOOLS ..................................................................................... 29
SIP Administrator Phone Passwords.................................................................................29
Change Phone Passwords............................................................................................................29
SIP User Accounts.............................................................................................................29
Configure/Modify a SIP User account...........................................................................................29
View a User Name ........................................................................................................................30
Device Parameters ............................................................................................................30
Protocols............................................................................................................................30
Enable/Disable Protocols..............................................................................................................30
SRTP Call Encryption Indicator..................................................................................................... 31
Viewing/Modifying the Network Settings............................................................................31
View the IP and MAC Addresses..................................................................................................31
Modifying Network Settings...........................................................................................................31
Upgrade the Phone’s Firmware.........................................................................................32
View the Firmware Version ...........................................................................................................32
Upgrading the Firmware................................................................................................................ 32
Automating Firmware Upgrades ...................................................................................................33
Using SIP Enhanced Mode................................................................................................33
Voice Mail..........................................................................................................................34
Configuring Voice Mail ..................................................................................................................34
Adjust Daylight Savings.....................................................................................................34
Configuration Files.............................................................................................................34
Hot Line .............................................................................................................................34
Media Configuration...........................................................................................................35
Main Program and Boot Program Configuration Options ..................................................35
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5235 IP Phone SIP User and Administrator Guide
Global RSS Feed...............................................................................................................35
SPECIFICATIONS...................................................................................................36
GLOSSARY............................................................................................................. 36
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Getting Started
Getting Started
In SIP mode, the Mitel™ 5235 IP Phones manage their own call states and features.
SIP uses the Internet to connect your phone to other SIP phones. To make a call you
can dial by SIP URL or by IP address. You can also make calls to phones on the Public
Switched Telephone Network (PSTN), or “regular”, phone network. If you have an
account with a SIP Service Provider, you can also dial by a user ID (Identification) name
or extension number.
In SIP Enhanced mode, your 5235 IP Phone becomes a dedicated SIP phone with
advanced SIP-B features like shared lines (also called "Bridged Line Appearance" (BLA)
in Sylantro environments or "Shared Call Appearance" (SCA) in Broadsoft
environments). For more information about SIP Enhanced mode, refer to Using SIP
Enhanced Mode on page
For information on how to program and change features on your SIP-supported phone,
refer to this guide and to the Web Configuration Tool online Help (see
Documentation
on page 3).
33.
Supporting
SIP User Accounts and Passwords
Your Administrator usually configures SIP accounts for SIP phone Users and
Administrators. You need a SIP User account in order to
• Register your phone with your SIP Service Provider
• Make calls by dialing a user ID name or extension number
• Access the Web Configuration Tool.
If you do not have a SIP user account, you can use your phone with limited access to
some SIP features and functionality (for example, you will not be able to dial by user ID
name or extension number or to access the Web Configuration Tool).
SIP Administrative Mode
Administrators need an administrator user account and password to
• Modify network configuration settings and SIP Service Provider information
• Access SIP setting menus through the phone’s Superkey menu interface and Web
Configuration Tool.
Administrator Tools on page 29 for more information.
See
About Your SIP Phone
The Mitel 5235 IP Phone is a full-feature enterprise-class telephone that provides voice
communication. It features a large, backlit touch-screen and provides users with realtime access to applications and services such as web browsing, directory management
and visual voice mail. Eight fixed feature keys and two Touch Screens allow you to
program your phone features onto softkeys.
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5235 IP Phone SIP User and Administrator Guide
For more key and feature information, see
5235 IP Phone Features on page 2 .
5235 IP Phone Features
Each element is numbered according to the call-outs (e.g. n).
Feature Function
1 Stylus Used to select options on the shutter screens
2 Ring Indicator Flashes to signal an incoming call
3 Speaker Provides sound for handsfree calls and background
music
4 Touch Screen Provides a large, high-resolution viewing area that
displays a set of Touch Screen functions. Opening
each shutter displays an additional Touch Screen
which provides access to phone features.
5 Volume Control and Contrast Control Provides volume control when the phone is offhook.
Provides contrast control when the phone is idle.
6 Fixed Function Keys Provides functionality for Speaker, Microphone,
Messages, Hold, Trans/Conf and Cancel.
7 Key Pad Used for dialing when in p hone mode
8 Handset Used when not in headset or handsfree mode
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Getting Started
Call Encryption Indicator
The 5235 IP Phone automatically provides Secure Real-time Transport Protocol (SRTP)
voice encryption when connected to a phone that also supports SRTP. A “secured call”
icon (closed padlock) appears on the display for encrypted calls, and for conference
calls in which all connected parties support SRTP. An “unsecured call” i con (open
padlock) appears on the display when the call connection is not secured (the connected
party or parties do not support SRTP encryption). For an icon to appear, SRTP must be
enabled. Your Administrator enables SRTP on your phone.
Note: The padlock icon appears only when you are speaking to a party; it does not
appear if you receive a busy signal.
Accessories for Your Phone
Headsets
The 5235 IP Phones support a Mitel-approved headset with a Feature Control Switch.
Install the headset only in the dedicated headset jack on the back of the phone.
Installation disables your handset microphone. Disconnecting the headset at the jack or
at the quick-disconnect plug restores handset operation. If handset operation is required
for an extended period of time, press the Headset key to return the phone to handset
mode.
Conference Units
Mitel supports the 5310 IP Boardroom Conference Unit for use with the 5235 IP Phone.
For more information on the conference unit, refer to the 5310 IP Boardroom
Conference Unit documentation
Supporting Documentation
Accessing the Web Configuration Tool Online Help
To access the Web Configuration Tool online Help:
1. Access the Web Configuration Tool Home Page (see
Configuration Tool
2. Scroll to the bottom of the page.
3. In the left pane, click Help under Support. The Help page opens, presenting links to
this guide and the User Web Configuration Tool online Help.
Note: If you have administrative privileges, you will have access to both the User and
the Administrator Web Configuration Tool online Help systems.
on page 6).
Accessing the Web
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5235 IP Phone SIP User and Administrator Guide
Accessing Other Documentation
To access other Mitel phone and peripheral documentation:
1. In your browser, go to
2. Move your mouse pointer over Support, and then select Documentation Library.
3. From the drop-down list, select User Guides.
www.mitel.com
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Customizing Your Phone
Customizing Your Phone
To customize and use your phone features, use either of the following two interfaces:
• Superkey Menu Interface
• Web Configuration Tool
Superkey Menu Interface
The fixed-function keys provide access most features on your phone. The phone’s
Superkey menu interface provides access to additional features.
To access the Superkey menu interface, press the Superkey softkey on your touch
screen.
Web Configuration Tool
The Web Configuration Tool is an optional tool that you can use in addition to your
phone to make calls and to personalize and modify your phone settings.
With a SIP user account, you can access the Web Configuration from any personal
computer (PC) connected to the Internet and running a web browser that is either
• Netscape Navigator 4.8 or later
• Internet Explorer 4 or later
• Any other equivalent browser.
Note: If your network is protected by a firewall, you may not be able to access your
phone using the Web Configuration Tool from outside the firewall.
Web Configuration Tool Accounts and Passwords
You must have either a SIP User or SIP Administrator account to access the tool. Your
account determines the type of web configuration pages you can access when you log
in.
Your Administrator may change the default user name and password settings. If
necessary, obtain your new user name and password from your Administrator.
Table 1: Web Configuration Tool Default User Names and Passwords
User
Default User Name Default Password
user hello
Note: For Administrator default user name and password, see Administrator Tools on
29.
page
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5235 IP Phone SIP User and Administrator Guide
Accessing the Web Configuration Tool
To access the Web Configuration Tool:
1. On your phone’s touch screen, do the following to obtain your phone’s IP address:
• Press Superkey.
• Press the
• Write down the IP address, and then press Superkey to return to the default
display.
2. On your PC, launch your browser.
3. In your browser’s URL or Address field, enter your phone’s IP address. The Web
Configuration Tool login screen appears.
4. In the appropriate fields, enter your Web Configuration Tool user name and
password.
5. Click OK. The Web Configuration Tool Home Page launches.
Line 1 (Prime Line) softkey. Your phone’s IP address appears.
Note: If you are a SIP Administrator, see
administrative options.
Note: If you need help using the Web Configuration Tool, access the Web
Configuration Tool online Help (see
Online Help
on page 3).
Administrator Tools on page 29 for
Accessing the Web Configuration Tool
Using The Touch Screens
The 5235 provides a Phone and an Application shutter to allow you access to all the
telephone features offered by the phone.
In addition, pressing Superkey provides a menu-based interface that allows you to easily
navigate, select, use and program the many functions and configuration options
available on the telephone set. For more information, see
Click on the shutter button (
• Phone: Allows access to programmable keys and the main phone and call control
interface. For information on how to use the Phone shutter, see
shutter
• Applications: Provides a launch point to the Conference Control and Web Brow ser
applications. For information on how to use the Applications shutter, see
Applications shutter
.
) or shutter label to open one of the following shutters:
.
U on page 8.
Using the Phone
Using the
To open or close any of these shutters:
1. Press the shutter button (
2. Press the shutter name using your finger or the stylus.
) or shutter label using your finger or the stylus.
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Customizing Your Phone
Using the Phone shutter
The Phone shutter provides access to programmable keys and the main phone interface.
You use the Phone shutter to use programmed keys and dial numbers.
• Phone Display: Displays information about the received call.
• Personal Softkeys: Keys that allow you to access specific call control features. These
are default values are supplied by the software.
• Programmable Keys: Keys that can be programmed to launch specific call control
features. These keys are programmed using the Web Configuration Tool. The keys are
numbered starting at the bottom right corner proceeding in a right to left direction up to
the top left corner. Key number 1 is always on the first tab in the bottom right hand
corner and is the prime DN. Line keys 1 and 2 are permanently configured as line keys.
• Tabs: Allow you to display additional Line keys.
• Line keys allow you to make and answer calls according to line or caller information.
The 5235 IP Phone has eight Line keys. If one line is busy, incoming calls are received
on the next available
and 2 at minimum, up to Line 8 depending on phone type).
Note: You can program Personal keys or Shared Line keys. For information about Shared
Line keys, see Shared Lines and Keys on page
Note: Your prime line key is always in the bottom right hand corner of Tab 1.
Line key. Each phone has pre-assigned prime line keys (Line 1
26.
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