Mitel 5235 User Manual

USER GUIDE

M I T E LM I T E L

5235

IP Phone

3300 ICP - 6.0

Contents

ABOUT THE 5235 IP Phone

5235 IP Phone Features 2

TIPS FOR YOUR COMFORT AND SAFETY

Don't cradle the handset! 2 Protect your hearing 2 Adjusting the viewing angle 3

FOR USERS ON RESILIENT 3300 ICP SYSTEMS

5235 IP PHONE AND LINE INTERFACE MODULE

USING THE TOUCH SCREENS

Using the Phone shutter 8 Using the People shutter 10 Using the Messages shutter 11 Using the History shutter 14 Using the Settings shutter 16 Using the Applications shutter 18 Using the on-screen keyboard 20 Getting help 20 Cleaning your Touch Screen 21 Tips for setting up your 5235 IP Phone 21

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CUSTOMIZING YOUR 5235 IP PHONE

Specify Display Brightness and Contrast 22 Specify User Information 23 Program Key Layout on Your 5235 IP Phone 24 Specify Audio Feedback Options 25 Calibrate Screen Display 26 Specify Call Notification Behavior 26 Select Dialing Preferences 27 Adjust Ringer Control 29 Enable a screen saver 29 Program Message key 30 Program receipt of alternate message types 30 Enable URL displays on your 5235 IP Phone 30

PROGRAMING FEATURES ON YOUR KEYS

Tips on programming features 31 Program a feature key 34 Program a 5235 IP Phone application 35 Program a hard key 36 Clear programming from key 36 Enable personal softkey programming 37 Program Message Waiting Indicator 37

SETTING UP YOUR CONTACT LIST

Adding names to your contact list 38 Editing information in your contact list 39

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MAKING AND ANSWERING CALLS

Dial from your contact list 40 Dial from your history list 40 Dial from your messages list 40 Answer a call 41 End a call 41 Redial 41 Redial - Saved Number 41 Handsfree Operation 42 Auto-Answer 42 Using the Analog line 43

CALL HANDLING

Hold 43 Transfer 44 Conference 44 Swap 44 Call Forward 45 Messaging - Callback 47

USING CALL HISTORY

Refresh your call history list 48 Delete call logs 48 Display call log details 49 Add contact information from a call log to your People list 49

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USING OTHER FEATURES

Account Codes 50 ACD 51 Callback 51 Call Pickup 52 Calculator 52 Change Language 52 Campon 53 Display Keys 53 Day/Night 53 Do Not Disturb 54 Override (Intrude) 54 Paging 54 Direct Paging 55 Emergency Calls 56 Headset Operation 57 Headset Operation (with Feature Control Switch) 58 Make Busy 59 Message Waiting Indicator 59 Music 59 Group Paging / Meet Me Answer 60 Speak@Ease 61 Night Answer 61 Trunk Flash 61 Hot Desking 62 Hot Desk Remote Logout 63 Messaging- Advisory 63 Phonebook 64 Queue Status 64 Reminder 65 Ring Adjust 65 Speed Call 65 Tag Call 66

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USING THE 5235 IP PHONE WITH 5310 IP CONFERENCE UNIT

Access the Conference Controller 67 Turn the conference unit on and off 67 Adjust the conference unit volume 67 Place the conference unit in Presentation mode 67 Exit the conference controller 67 Mute the conference unit 68

MESSAGING

Set up your mailbox 68 Set up forwarding for your Voice Mail 68 Log into your mailbox from your own extension 69 Log into your mailbox from another extension 70 Log out of your mailbox 70 Display message details 71 Play a voice message 71 Dial message sender 72 Save a message 72 Delete a message 72 Add a message sender to contact list 73 Forward a message to your email address 73

USING THE 5235 IP PHONE WEB BROWSER

USING THE LINE INTERFACE MODULE

Making and Answering Calls Using the Analog key 76 Making and Answering Calls Using the Failover Mode 77

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ABOUT THE 5235 IP Phone

The Mitel 5235 IP Phone is a full-feature enterprise-class telephone that provides voice communication over an IP network. It features a large, backlit touch-screen and provides users with real-time access to applications and services such as web browsing, directory management and visual voice mail. Eight fixed feature keys and multiple Touch Screens provide convenient access to features such as Call History Logs, Contacts list, and many customizable user settings. 5235 IP Phone supports Mitel Call Control (MiNet) protocols. When used with a 3300 ICP, the 5235 IP Phone IP user can access the feature-rich set of 5235 Phone Applications. The 5235 IP Phone supports Hot Deskin The 5235 is ideal for executives and managers, and can be used as an ACD Agent or Supervisor Phone, as well as a Teleworker Phone.

and Clustered Hot Desking as well as Resiliency.

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5235 IP Phone Features

Feature Function 1 Stylus Used to select options on the shutter screens 2 Ring Indicator Flashes to signal an incoming call 3 Speaker Provides sound for handsfree calls and background

music

4 Touch Screen Provides a large, high-resolution viewing area that

displays a set of Touch Screen functions. Opening each shutter displays an additional Touch Screen which provides access to phone features.

5 Volume Control and Contrast Control

6 Fixed Function Keys Provides functionality for Speaker, Microphone,

7 Key Pad Used for dialing when in phone mode 8 Handset Used when not in headset or handsfree mode

Provides volume control when the phone is offhook. Provides contrast control when the phone is idle.

Messages, Hold, Trans/Conf and Cancel.

TIPS FOR YOUR COMFORT AND SAFETY

Don't cradle the handset!

Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you talk on the phone a lot, you may find it more comfortable to use a headset. See Headset Operation for more information.

Protect your hearing

Your 5235 IP Phone has a control for adjusting the volume of the handset receiver or headset. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

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Adjusting the viewing angle

The stand built into your 5235 IP Phone tilts to give you a better view of the keys.

To adjust the viewing angle:

1. Disconnect the cables to your phone.

2. Depress the button on both sides of the stand at the back of the phone to remove the stand.

3. Hinge the hooks on the base unit into the notches on the back of the phone and snap into place as follows:

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For a high-angle mount, hinge the two lower hooks into the bottom set of notches and snap the two upper hooks into the middle set of notches.

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For a low-angle mount, hinge the two lower hooks into the middle set of notches and snap the two upper hooks into the top set of notches.

Note: For more information about adjusting the viewing angle of your phone, refer to the 5235 IP Phone Installation Guide shipped with your phone.

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FOR USERS ON RESILIENT 3300 ICP SYSTEMS

If during a call, you hear a beep repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues and there is a change in the operation of some keys and features on your phone. Normal operation resumes when your phone switches back to the primary system. If your phone is idle and switched to the secondary system, you'll see a flashing rectangle on the display. The rectangle remains until the switch to the primary system is complete.

If the 5235 IP Phone fails over to the secondary ICP, you have access to your mailbox on the secondary ICP only if a mailbox has been programmed for you by your Administrator.

Notes:

The mailbox on the secondary ICP will not contain the same messages as the mailboxes on the primary ICP. Any preferences that are voice mail related are not carried from the primary ICP to the secondary ICP. These preferences must be set on both ICPs.

The History, Contacts and Settings applications do not support resiliency. Your logs, contact information and any Settings on the primary ICP will not be carried from the primary ICP to the secondary ICP.

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5235 IP PHONE AND LINE INTERFACE MODULE

The Line Interface module is an optional device that adds an analog phone line (POTS) capability to your 5235 IP phone. If Emergency Call Routing is not programmed on your 3300 ICP, you must use the Line Interface Module to dial emergency calls. For more information on emergency number dialing, refer to Emergency Calls.

If you have a Line Interface Module connected to your 5235 IP Phone, all programming of the Line Interface Module, except the Analog Key, is done by the Installer when your phone is installed. For more information, refer to Program a Hard Key and Using the Line Interface Module.

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USING THE TOUCH SCREENS

The Overview Touch Screen on the 5235 IP Phone provides access to all the telephone features offered by the phone. A set of six shutters can be opened from the Overview screen by pressing the shutter button or shutter label.

Click on the shutter button or label to open one of the following shutters:

Phone: Allows access to programmable keys and the main phone and call control interface.

People: Allows access to your personal directory to add, delete or view contacts.

Messages: Provides access to a visual voicemail to see messages.

History: Allows you to view a log of missed, made and answered calls.

Settings: Provides access to all phone settings to customize your 5235 IP Phone.

Applications: Provides a launch point to the Conference Control and Web Browser applications.

To open or close any of these shutters:

1. Press the shutter button ( ) or label using your finger or the stylus.

2. Press the shutter name using your finger or the stylus.

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To navigate through the lists in each shutter:

Press the Up and Down Scroll Buttons ( ): Pressing the down arrow ( ) displays the next page of six items on the list. Pressing the up arrow ( ) displays the previous page of items.

If there is no next or previous page of items, the appropriate button is disabled.

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Using the Phone shutter

The Phone shutter provides access to programmable keys and the main phone interface.

In the Overview Touch Screen, the status area displays information regarding the Phone shutter.

Possible values are:

Not Ready: Displayed during startup or if there is no communication established with the ICP.

Phone number: Displayed as specified in the Settings shutter.

Headset ( ): Indicates that a set is in headset mode.

DND ( ): Indicates that a set is in DND (Do not disturb) mode.

Logged in as: Indicates that a hot desk user is logged in.

You use the Phone shutter to use programmed keys and dial numbers.

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Phone Display: Displays information about the received call. This information is provided by the 3300 ICP.

Personal Softkeys: Keys that allow you to access specific call control features. You can either use the default values supplied by the 3300 ICP or you can program the keys using the Settings shutter. The programmin available from the 3300 ICP is displayed only when the 5235 is in Idle Mode.

Programmable Keys: Keys that can be programmed to launch specific call control features. These keys are programmed using the Settings shutter. The keys are numbered starting at the bottom right corner proceedin

in a right to left direction up to the top left corner. Key number 1 is always on the first tab in the bottom right hand corner and is the prime DN.

Tabs: Allow you to display additional programmable keys.

Note: Your prime line key is always in the bottom right hand corner of Tab

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Using the People shutter

The People shutter provides a single location for you to add, delete, and edit contact names and numbers. You can also dial anyone on your contact list from the People shutter.

You launch the People shutter by:

1. Pressing the shutter label buttons ( ) or shutter label.

2. Pressing a programmed key/softkey in the Phone Shutter. For information on programming keys, see Programming Features On Your Keys. The People shutter displays a maximum of six contacts, ordered alphabetically by last name.

The People shutter provides the following elements:

Scroll Buttons ( ): Use to navigate through the contact list.

Alpha tabs: Use to scroll to the page that contains the contact whose last name starts with the first letter on the tab label. For example, pressin "fgh" tab, scrolls to the contact whose last name starts with "F". Multiple clicks on a tab scrolls to the next letter on the tab. For example, clicking twice on the "fgh" tab scrolls to contacts starting with "G".

z New: Use to add a new contact to your contact list

For information on using the People shutter, refer to

Setting Up Your Contact

List and Dialing From Your Contact List.

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the

Using the Messages shutter

The Messages shutter allows you to access your voice mail messages.

You launch the Messages shutter by:

Pressing the shutter label buttons ( ) or shutter label.

z Pressing a programmed key/softkey in the Phone shutter. For information

on how to program keys, see Programming Features On Your Keys.

z Pressing the Message Hard Key on the phone (This option must be

specified in the Settings shutter. For more information on how to specify this option, see Program Message key ).

In the Overview Touch Screen, the status area displays information regarding the Messages shutter.

Possible status values are:

1. Not Ready: Displayed during startup or if there is no communication established with the ICP.

2. No Mailbox: Displays if the current prime DN does not have a mailbox.

3. Logged In: Displays when the user is currently logged into their mailbox.

4. Logged Out: Displays if the user is logged out of the mailbox and the message indicator is not on.

5. Messages: Displays if the user is logged out and the message indicator is on. Indicates that you have Messages.

If you open the Messages shutter and you are not logged into your voice mailbox, the login window is displayed. You can use this window to log into the voice mailbox assigned to this extension or to log in as a guest by pressing Connect as "Guest".

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You can use the Messages shutter to browse through your messages. Messages are displayed in the order of newest message first.

The Messages shutter provides the following elements:

Scroll Buttons ( ): Use to navigate through message list.

Shutter tabs: Filters your messages and group them as Urgent, New, Saved and Recorded. The All tab displays all your messages.

Logout: Logs you out of your voice mail.

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MESSAGE DETAILS

Selecting a message from the Messages shutter displays the Message Details shutter with call information as shown in the following screens.

Screen one is displayed if the Forward to Email feature is available on the 3300 ICP. Screen two is displayed if the Forward to Email feature is not available on the 3300 ICP.

The Messages Details shutter provides the following elements:

Dial: Use to dial the caller.

Save: Saves the message.

Delete: Deletes the message.

To Email: Use to send the voice mail to your email.

Copy to Contacts: Use to add the message sender as a contact in the People shutter.

Copy: Copies the caller information.

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Using the History shutter

The History shutter provides a detailed record of your incoming and outgoin calls, including calls made, received and missed. A maximum of 50 call logs can be stored. For each call lo log is deleted. Duplicate call logs result in the original call log being updated with the time of the new log and the number of times the log has occurred.

You launch the History shutter by:

Pressing the shutter label buttons ( ) or shutter label

Pressing a programmed key/softkey in the Phone Shutter. For information on how to program keys, see Programming Features On Your Keys.

In the Overview Touch Screen, the status area displays information regarding the History shutter.

Possible values are:

the user receives beyond fifty, the oldest call

z Not Ready: Displayed during startup or if there is no communication

established with the ICP.

z Missed Calls: Indicates missed call lo

s stored on the ICP (but not on the

5235 IP Phone).

z Blank: Indicates that there are no missed calls.

You can browse through your logged calls using the History shutter. Call logs are displayed in order of newest log to oldest log.

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The History shutter provides the following elements:

Scroll Buttons ( ): Use to navigate through call log list.

z Shutter tabs: Filters your calls and groups them as Missed, Made and

Answered. The All tab displays all your calls.

z Status: Displays the name of the current view and the number of logs in

that view.

z Refresh: Allows you to refresh the call log list. You must press the

Refresh button to display any new logs.

z Delete All: Allows you to delete all the call logs.

Note: Calls made and received through the Line Interface Module are not recorded in the Call History.

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Using the Settings shutter

The Settings shutter provides a single location to access all your phone settings. It displays your current communications settings and allows you to quickly change your settings. The Settings shutter provides access to16 different Setting screens.

You launch the Settings shutter by:

Pressing the shutter label buttons ( ) or shutter label.

Pressing a programmed key/softkey in the Phone shutter. For information on how to program keys, see Programming Features On Your Keys.

You use the 16 settings, accessible from the Settings shutter, to customize the settings for your 5235 IP Phone.

The Settings shutter provides the following elements:

1. Scroll Buttons ( ): Use to navigate through the Setting list.

2. Settings list: Each setting in this list provides access to a new window where you can view or configure specific settings for your 5235 IP Phone.

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Items in the Setting list include:

z User Information: Use to specify the name and phone number displayed

on your 5235 IP Phone.

z My Phone Setup: Use to customize the look and feel of your Phone

shutter.

z Personal Softkeys: Use to enable Personal Softkey pro

ramming on your

5235 IP Phone.

z Call Forwarding: Use to create call forwarding profiles that identify

where your calls are forwarded to based on the type of call answer (for example, Always, Busy Internal, Busy External, No Answer Internal and No Answer External).

z Call Notification: Use to specify that the Phone shutter automatically

displays when you are making or receiving calls.

z Dialing Preferences: Use to specify dialing preferences for internal and

external numbers.

z On-line Help: Displays a URL where you can access on-line help for the

5235 IP Phone.

z Screen Calibration: Allows you to recalibrate the screen display if you

notice that your phone is not performing as expected.

z Brightness and Contrast: Allows you to adjust the display brightness

and contrast of your 5235 IP Phone.

z Screen Saver: Allows you to specify a specific time of inactivity on your

5235 IP Set that triggers the screen saver to display.

z Audio Feedback: All the actions you perform in the shutters result in an

audible beep. This setting allows you to adjust the volume of the audio feedback as well as the error beeps.

Message Key Configuration: Allows you to program the Message key to automatically launch the 5235 IP Phone Messages application.

Alternate Message: Allows you to program your 5235 IP Phone to launch the Phone application when it receives messages types other than phone calls.

z Go To URL: Allows you to enable third party URLs to display in the Web

Browser application.

z Clean Mode: Freezes the screen so you can clean the screen without

imputing any commands.

z About 5235 IP Appliance: This screen displays the software release.

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Using the Applications shutter

The Applications shutter provides access to the available applications on the 5235 IP Phone.

You launch the Applications shutter by:

Pressing the shutter label buttons ( ) or shutter label.

In the Overview Touch Screen, the status area displays information regarding the Applications shutter.

Possible values are:

Not Ready: Displayed during startup or if there is no communication established with the ICP.

2 Applications: Indicates the number of available applications on the 5235 IP Phone. Currently, the available applications are the Conference Controller and the Web Browser.

You use the Applications shutter, to open the available applications.

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The Applications shutter provides the following elements:

Scroll Buttons ( ): used to navigate through application list.

The applications open within the Applications shutter. For example, as shown below, the Conference Controller window opens within the Applications shutter and provides you with a set of options to operate the 5310 Conference Unit with the 5235 IP Phone. For more information, see Using the 5310 IP Conference Unit.

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