Mitel 5235 User Manual
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NOTICE
The information contained in this document is believed to be accurate in all respects but is
not warranted by Mitel Networks™ Corporation (MITEL
®
). The information is subject to
change without notice and should not be construed in any way as a commitment by Mitel or
any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no
responsibility for any errors or omissions in this document. Revisions of this document or new
editions of it may be issued to incorporate such changes.
Mitel is a registered trademark of Mitel Networks Corporation.
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Other product names mentioned in this document may be trademarks of their respective
companies and are hereby acknowledged.
5235 IP Phone
SIP User and Administrator Guide
Release 7.1
®,™ Trademark of Mitel Networks Corporation
© Copyright 2008, Mitel Networks Corporation
All rights reserved
Table of Contents
TABLE OF CONTENTS
GETTING STARTED................................................................................................. 1
SIP User Accounts and Passwords.....................................................................................1
SIP Administrative Mode .....................................................................................................1
About Your SIP Phone.........................................................................................................1
5235 IP Phone Features......................................................................................................2
Call Encryption Indicator ................................................................................................................. 3
Accessories for Your Phone................................................................................................3
Headsets .........................................................................................................................................3
Conference Units.............................................................................................................................3
Supporting Documentation..................................................................................................3
Accessing the Web Configuration Tool Online Help.......................................................................3
Accessing Other Documentation.....................................................................................................4
CUSTOMIZING YOUR PHONE.................................................................................5
Superkey Menu Interface.....................................................................................................5
Web Configuration Tool.......................................................................................................5
Web Configuration Tool Accounts and Passwords.........................................................................5
Accessing the Web Configuration Tool...........................................................................................6
Using The Touch Screens...................................................................................................6
Using the Phone Shutter................................................................................................................. 7
Using the Applications Shutter........................................................................................................8
Using the Superkey Softkey to Program..............................................................................9
Using the keypad.............................................................................................................................9
Ringer Volume Control..................................................................................................................10
Ringer Pitch Control......................................................................................................................10
Handset Volume Control...............................................................................................................10
Speaker Volume Control...............................................................................................................10
Display Contrast Control ............................................................................................................... 11
Display Language..........................................................................................................................11
Cleaning Your Touch Screen........................................................................................................11
Calibrating Your Screen Display...................................................................................................12
Personal Keys...............................................................................................................................12
View Speed Dial Key Programming..............................................................................................12
Program a Speed Dial Key............................................................................................................12
Programming Features in Speed Dial Keys..................................................................................13
Delete a Speed Dial Key............................................................................................................... 13
MAKING AND ANSWERING CALLS ..................................................................... 14
Making Calls......................................................................................................................14
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5235 IP Phone SIP User and Administrator Guide
Dial by Number..............................................................................................................................14
Dial by Name.................................................................................................................................14
Dial by SIP URL or IP Address .....................................................................................................14
Dial by Phone Book Entry .............................................................................................................15
Dial by Call Logs Entry..................................................................................................................15
Redial ............................................................................................................................................15
Calling and Called Party Display .......................................................................................15
Answering Calls.................................................................................................................16
Answer a Call................................................................................................................................16
Auto Answer..................................................................................................................................16
Answer a Call Waiting...................................................................................................................16
CALL HANDLING ................................................................................................... 17
Hold ...................................................................................................................................17
Hold a Call.....................................................................................................................................17
Retrieve a Call from Hold..............................................................................................................17
Change On-Hold Settings .............................................................................................................17
Call Forward ......................................................................................................................17
Program Call Forward...................................................................................................................18
Enable/Disable Call Forward.........................................................................................................18
Call Transfer......................................................................................................................18
Transfer a Call to an Unconnected Third Party............................................................................. 18
Transfer a Call to a Third Party Already on Hold..........................................................................19
Conference Call (Three-Way)............................................................................................19
Add a Third Party to a Call in Progress.........................................................................................19
Add a Party On Hold to a Call in Progress....................................................................................20
Leave a Conference Call...............................................................................................................20
Messages - Advisory .........................................................................................................20
Create an Advisory Message........................................................................................................ 20
Enable/Disable your Advisory Message........................................................................................20
Messaging – Voice Mail.....................................................................................................21
Access your Voice Mail Messages................................................................................................21
USING ADVANCED FEATURES............................................................................ 22
Do Not Disturb...................................................................................................................22
Enable/Disable Do Not Disturb .....................................................................................................22
Call Logs............................................................................................................................22
View a Call Log Entry....................................................................................................................23
Delete a Call Log Entry ................................................................................................................. 23
Call a Call Logs Entry.................................................................................................................... 23
Call Forking........................................................................................................................23
Handset, Handsfree and Headset Modes..........................................................................24
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Table of Contents
Switch between Handset and Handsfree......................................................................................24
Switch between Handset and Headset.........................................................................................24
Switch between Headset and Handsfree......................................................................................24
Muting a Call......................................................................................................................24
Phone Book.......................................................................................................................25
Create a Phone Book Entry ..........................................................................................................25
Modify a Phone Book Entry...........................................................................................................25
Delete a Phone Book Entry...........................................................................................................26
Call a Phone Book Entry............................................................................................................... 26
Shared Lines and Keys......................................................................................................26
RSS (Web) Feed ...............................................................................................................27
Enable/Disable RSS Feed.............................................................................................................27
Time and Date...................................................................................................................28
Change the Time and Date...........................................................................................................28
ADMINISTRATOR TOOLS ..................................................................................... 29
SIP Administrator Phone Passwords.................................................................................29
Change Phone Passwords............................................................................................................29
SIP User Accounts.............................................................................................................29
Configure/Modify a SIP User account...........................................................................................29
View a User Name ........................................................................................................................30
Device Parameters ............................................................................................................30
Protocols............................................................................................................................30
Enable/Disable Protocols..............................................................................................................30
SRTP Call Encryption Indicator..................................................................................................... 31
Viewing/Modifying the Network Settings............................................................................31
View the IP and MAC Addresses..................................................................................................31
Modifying Network Settings...........................................................................................................31
Upgrade the Phone’s Firmware.........................................................................................32
View the Firmware Version ...........................................................................................................32
Upgrading the Firmware................................................................................................................ 32
Automating Firmware Upgrades ...................................................................................................33
Using SIP Enhanced Mode................................................................................................33
Voice Mail..........................................................................................................................34
Configuring Voice Mail ..................................................................................................................34
Adjust Daylight Savings.....................................................................................................34
Configuration Files.............................................................................................................34
Hot Line .............................................................................................................................34
Media Configuration...........................................................................................................35
Main Program and Boot Program Configuration Options ..................................................35
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5235 IP Phone SIP User and Administrator Guide
Global RSS Feed...............................................................................................................35
USING THE 5235 IP PHONE WITH 5310 IP CONFERENCE UNIT........................ 36
Access the Conference Controller.....................................................................................36
Turn the conference unit on and off...................................................................................36
Adjust the conference unit volume.....................................................................................36
Place the conference unit in Presentation mode...............................................................36
Exit the conference controller............................................................................................36
Mute the conference unit...................................................................................................36
SPECIFICATIONS...................................................................................................37
GLOSSARY............................................................................................................. 37
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Getting Started
Getting Started
In SIP mode, the Mitel™ 5235 IP Phones manage their own call states and features.
SIP uses the Internet to connect your phone to other SIP phones. You can make calls
on the Public Switched Telephone Network (PSTN), or “regular”, phone network. You
can also call other SIP phones by dialing SIP URL or IP address. If you are registered
with a SIP Service Provider, you may also be able to dial by user ID name or extension
number.
In SIP Enhanced mode, your 5235 IP Phone becomes a dedicated SIP phone with
advanced SIP-B features like shared lines (also called "Bridged Line Appearance" (BLA)
in Sylantro environments or "Shared Call Appearance" (SCA) in Broadsoft
environments). For more information about SIP Enhanced mode, refer to Using SIP
Enhanced Mode on page 33.
For information on how to program and change features on your SIP-supported phone,
refer to this guide and to the Web Configuration Tool online Help (see Supporting
Documentation on page 3).
SIP User Accounts and Passwords
Your Administrator usually configures SIP accounts for SIP phone Users and
Administrators. You need a SIP User account in order to
• Register your phone with your SIP Service Provider
• Make calls by dialing a user ID name or extension number
If you do not have a SIP user account, you can still use your phone with limited access
to SIP features and functionality.
SIP Administrative Mode
Administrators need an administrator user account and password to
• Modify network configuration settings and SIP Service Provider information
• Access SIP setting menus through the phone’s Superkey menu interface and Web
Configuration Tool.
See Administrator Tools on page 29 for more information.
About Your SIP Phone
The Mitel 5235 IP Phone is a full-feature enterprise-class telephone that provides voice
communication. It features a large, backlit touch-screen and provides users with realtime access to applications and services such as web browsing, directory manag ement
and visual voice mail. Eight fixed feature keys and two Touch Screens allow you to
program your phone features onto softkeys.
For more key and feature information, see 5235 IP Phone Features on page 2 .
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5235 IP Phone SIP User and Administrator Guide
5235 IP Phone Features
Each element is numbered according to the call-outs (e.g. n).
Feature Function
1 Stylus Used to select options on the shutter screens
2 Ring Indicator Flashes to signal an incoming call
3 Speaker Provides sound for handsfree calls and background
music
4 Touch Screen Provides a large, high-resolution viewing area that
displays a set of Touch Screen functions. Opening
each shutter displays an additional Touch Screen
which provides access to phone features.
5 Volume Control and Contrast Control Provides volume control when the phone is offhook.
Provides contrast control when the phone is idle.
6 Fixed Function Keys Provides functionality for Speaker, Microphone,
Messages, Hold, Trans/Conf and Cancel.
7 Key Pad Used for dialing when in phone mode
8 Handset Used when not in headset or handsfree mode
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Getting Started
Call Encryption Indicator
The 5235 IP Phone automatically provides Secure Real-time Transport Protocol (SRTP)
voice encryption when connected to a phone that also supports SRTP. A “secured call”
icon (closed padlock) appears on the display for encrypted calls, and for conference
calls in which all connected parties support SRTP. An “unsecured call” icon (open
padlock) appears on the display when the call connection is not secured (the connected
party or parties do not support SRTP encryption). For an icon to appear, SRTP must be
enabled. You can enable SRTP on your phone using the Feature Configuration page of
the Web Configuration Tool. (See Accessing the Web Configuration Tool Online Help on
page 6. )
Note: The padlock icon appears only when you are speaking to a party; it does not
appear if you receive a busy signal.
Accessories for Your Phone
Headsets
The 5235 IP Phones support a Mitel-approved headset with a Feature Control Switch.
Install the headset only in the dedicated headset jack on the back of the phone.
Installation disables your handset microphone. Disconnecting the headset at the jack or
at the quick-disconnect plug restores handset operation. If handset operation is required
for an extended period of time, press the Headset key to return the phone to handset
mode.
Conference Units
Mitel supports the 5310 IP Boardroom Conference Unit for use with the 5235 IP Phone.
For more information on the conference unit, refer to the 5310 IP Boardroom
Conference Unit documentation
Supporting Documentation
Accessing the Web Configuration Tool Online Help
To access the Web Configuration Tool online Help:
1. Access the Web Configuration Tool Home Page (see Accessing the Web
Configuration Tool on page 6).
2. Scroll to the bottom of the page.
3. In the left pane, click Help under Support. The Help page opens, presenting links to
this guide and the User Web Configuration Tool online Help.
Note: If you have administrative privileges, you will have access to both the User and
the Administrator Web Configuration Tool online Help systems.
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5235 IP Phone SIP User and Administrator Guide
Accessing Other Documentation
To access other Mitel phone and peripheral documentation:
1. In your browser, go to www.mitel.com
2. Click Resources
3. From the Documentation list, select Guides and then click User Guides
.
- 4 -
Customizing Your Phone
Customizing Your Phone
To customize and use your phone features, use either of the following two interfaces:
• Superkey Menu Interface
• Web Configuration Tool
Superkey Menu Interface
The fixed-function keys provide access most features on your phone. The phone’s
Superkey menu interface provides access to additional features.
To access the Superkey menu interface, press the Superkey softkey on your touch
screen.
Web Configuration Tool
The Web Configuration Tool is an optional tool that you can use in addition to your
phone to make calls and to personalize and modify your phone settings.
You can access the Web Configuration Tool from any personal computer (PC)
connected to the Internet and running a web browser that is one of the following:
• Netscape Navigator 4.8 or later
• Internet Explorer 4 or later
• Any other equivalent browser.
Note: If your network is protected by a firewall, you may not be able to access your
phone using the Web Configuration Tool from outside the firewall.
Web Configuration Tool Accounts and Passwords
You must have either a User or Administrator account to access the tool. Your account
determines the type of web configuration pages you can access when you log in.
Your Administrator may change the default user name and password settings. If
necessary, obtain your new user name and password from your Administrator.
Table 1: Web Configuration Tool Default User Names and Passwords
Account
Type
User
Default User Name Default Password
user hello
Note: For Administrator default user name and password, see Administrator Tools on
page 29.
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5235 IP Phone SIP User and Administrator Guide
Accessing the Web Configuration Tool
To access the Web Configuration Tool:
1. On your phone’s touch screen, do the following to obtain your phone’s IP address:
• Press Superkey.
• Press the Line 1 (Prime Line) softkey. Your phone’s IP address appears.
• Write down the IP address, and then press Superkey to return to the default
display.
2. On your PC, launch your browser.
3. In your browser’s URL or Address field, enter your phone’s IP address. The Web
Configuration Tool login screen appears.
4. In the appropriate fields, enter your Web Configuration Tool user name and
password.
5. Click OK. The Web Configuration Tool Home Page launches.
Note: If you are a SIP Administrator, see Administrator Tools on page 29 for
administrative options.
Note: If you need help using the Web Configuration Tool, access the Web
Configuration Tool online Help (see Accessing the Web Configuration Tool
Online Help on page 3).
Using The Touch Screens
The 5235 provides a Phone and an Application shutter to allow you access to all the
telephone features offered by the phone.
In addition, pressing Superkey provides a menu-based interface that allows you to easily
navigate, select, use and program the many functions and configuration options
available on the telephone set. For more information, see U on page 9.
Click on the shutter button (
• Phone: Allows access to programmable keys and the main phone and call control
interface. For information on how to use the Phone shutter, see Using the Phone
Shutter on page 7.
• Applications: Provides a launch point to the Conference Control and Web Browser
applications. For information on how to use the Applications shutter, see Using the
Applications Shutter on page 8.
To open or close any of these shutters:
1. Press the shutter button (
2. Press the shutter name using your finger or the stylus.
) or shutter label to open one of the following shutters:
) or shutter label using your finger or the stylus.
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Customizing Your Phone
Using the Phone Shutter
The Phone shutter provides access to programmable keys and the main phone interface.
You use the Phone shutter to use programmed keys and dial numbers.
• Phone Display: Displays information about the received call.
• Personal Softkeys: Keys that allow you to access specific call control features. These
are default values are supplied by the software.
• Programmable Keys: Keys that can be programmed to launch specific call control
features. These keys are programmed using the Web Configuration Tool. The keys are
numbered starting at the bottom right corner proceeding in a right to left direction up to
the top left corner. Key number 1 is always on the first tab in the bottom right hand
corner and is the prime DN. Line keys 1 and 2 are permanently configured as line keys.
• Tabs: Allow you to display additional Line keys.
• Line keys allow you to make and answer calls according to line or caller information.
The 5235 IP Phone has eight Line keys. If one line is busy, incoming calls are received
on the next available Line key. Each phone has pre-assigned prime line keys (Line 1
and 2 at minimum, up to Line 8 depending on phone type).
Note: You can program Personal keys or Shared Line keys. For information about Shared
Line keys, see Shared Lines and Keys on page 26.
Note: Your prime line key is always in the bottom right hand corner of Tab 1.
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5235 IP Phone SIP User and Administrator Guide
Using the Applications Shutter
The Applications shutter provides access to the available applications on the 5235 IP
Phone.
You launch the Applications shutter by:
• Pressing the shutter label buttons (
You use the Applications shutter, to open the available applications.
The Applications shutter provides the following elements:
• Scroll Buttons (
): used to navigate through application list.
) or shutter label.
The applications open within the Applications shutter. For example, as shown below, the
Conference Controller window opens within the Applications shutter and provides you with a
set of options to operate the 5310 Conference Unit with the 5235 IP Phone. For more
information, see Using the 5310 IP Conference Unit
on page 36
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