Lucent Technologies DEFINITY User Manual

DEFINITY®

Enterprise Communication Server

Release 8.2

Administrator’s Guide

555-233-506

Comcode 108678798 Issue 1

April 2000

Copyright 2000, Lucent Technologies

All Rights Reserved

Printed in U.S.A.

Notice

Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.

Your Responsibility for Your System’s Security

Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

You and your system manager are responsible for the security of your system, such as programming and configuring your equipment to prevent unauthorized use. The system manager is also responsible for reading all installation, instruction, and system administration documents provided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of com- mon-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use.

Lucent Technologies Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need technical support or assistance, call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643-2353.

Federal Communications Commission Statement

Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

Part 68: Network Registration Number. This equipment is registered with the FCC in accordance with Part 68 of the FCC Rules. It is identified by FCC registration number AS593M-13283-MF-E.

Part 68: Answer-Supervision Signaling. Allowing this equipment to be operated in a manner that does not provide proper answer-supervi- sion signaling is in violation of Part 68 Rules. This equipment returns answer-supervision signals to the public switched network when:

•Answered by the called station

•Answered by the attendant

•Routed to a recorded announcement that can be administered by

the CPE user

This equipment returns answer-supervision signals on all DID calls forwarded back to the public switched telephone network. Permissible exceptions are:

•A call is unanswered

•A busy tone is received

•A reorder tone is received

Canadian Department of Communications (DOC) Interference Information

This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications.

Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le ministére des Communications du Canada.

Trademarks

See the preface of this document.

Ordering Information
Call:	Lucent Technologies BCS Publications Center
	USA	1 888 582-3688
	USA Fax	1 800 566-9568
	Canada	[phone]
	Europe, Middle East, Africa [phone]
	Asia, Caribbean, China, Latin America, and
	the Pacific Region	[phone]
	International Fax	[phone]
Write:	Lucent Technologies BCS Publications Center
	2855 N. Franklin Road
	Indianapolis, IN 46219
Order:	Document No. 555-233-506
	Comcode 108678798
	Issue 1, April 2000

For additional documents, refer to ‘‘ References’’ on page 21-1604

You can be placed on a standing order list for this and other documents you may need. Standing order will enable you to automatically receive updated versions of individual documents or document sets, billed to account information that you provide. For more information on standing orders, or to be put on a list to receive future issues of this document, contact the Lucent Technologies Publications Center.

European Union Declaration of Conformity

The “CE” mark affixed to the DEFINITY® equipment described in

this book indicates that the equipment conforms to the following European Union (EU) Directives:

•Electromagnetic Compatibility (89/336/EEC)

•Low Voltage (73/23/EEC)

•Telecommunications Terminal Equipment (TTE) i-CTR3 BRI and i-CTR4 PRI

For more information on standards compliance, contact your local distributor.

Comments

To comment on this document, return the comment card at the front of the document.

Acknowledgment

This document was prepared by Product Documentation Development, Lucent Technologies, Denver, CO.

DEFINITY ECS Release 8.2	Issue 1
Administrator’s Guide 555-233-506	April 2000
Contents
	iii

Contents

Contents

iii

About this document

xv

■

Overview

xv

■

Purpose

xvi

■

Audience

xvi

■

Reason for reissue

xvi

■

How to use this document

xvi

■

Organization

xvi

■

Task-related information

xviii

■

Feature-related information

xix

■

Conventions used in this document

xix

■

Trademarks and service marks

xxi

■

How to get this book on the web

xxii

■

How to order more copies

xxii

■

How to get help

xxiii

■

Tell us what you think

xxiii

1

System basics

1

■

Logging into the system

1

■

Logging in with Access Security Gateway

3

■

Logging off the system

4

■

Setting command permissions

5

■

Establishing daylight savings rules

7

■

Setting the system date and time

9

■

Using the bulletin board

11

■

Saving translations

13

2

Introduction to the DEFINITY system

17

■

Understanding your configuration

17

■

Understanding the dial plan

19

■

Adding feature access codes

21

■

Controlling the calls your users can make and receive

22

■

Controlling the features your users can access

24

■

System-wide settings

25

■

Changing feature parameters

25

DEFINITY ECS Release 8.2

Issue 1

Administrator’s Guide 555-233-506

April 2000

Contents

iv

■

Administering treatment for denied calls

26

■

Setting up Music-on-Hold

27

■

Providing service for multiple tenants

29

■

Receiving notification in an emergency

31

■

Notifying a digital pager of an emergency

34

■

Other useful settings

35

3

Managing phones

37

■

Adding new phones

37

■

Using templates to add phones

41

■

Using an alias

42

■

Customizing your phone

43

■

Upgrading phones

44

■

Swapping phones

45

■

Using TTI to move phones

46

■

Removing phones

49

■

Adding a fax or modem

51

■

Adding a DEFINITY IP Softphone

52

4

Managing phone features

57

■

Adding feature buttons

57

■

Telephone feature buttons

58

■

Adding abbreviated dialing lists

79

■

Setting up bridged call appearances

84

■

Setting up Terminal Self Administration

87

5

Managing your attendant consoles

91

■

Overview

91

■

Adding an attendant console

95

■

Attendant console feature buttons

97

■

Removing an attendant console

104

■

Setting console parameters

105

■

Providing backup for an attendant

106

6

Managing displays

109

■

Displaying caller information

109

■

Displaying ANI calling party information

109

■

Displaying ICLID Information

110

DEFINITY ECS Release 8.2

Issue 1

Administrator’s Guide 555-233-506

April 2000

Contents

v

■

Changing the display language

112

■

Setting up directory buttons

115

7

Handling incoming calls

117

■

Setting up basic call coverage

117

■

Setting up advanced call coverage

121

■

Setting up call forwarding

127

■

Setting up night service

132

■

Adding call pickup

146

■

Managing hunt groups

152

■

Managing vectors and VDNs

157

■

Understanding Automatic Call Distribution

169

■

Assigning a terminating extension group

170

8

Routing outgoing calls

173

■

World class routing

173

■

Managing calling privileges

174

■

Assigning ARS FAC

174

■

Displaying ARS analysis information

175

■

Understanding ARS analysis

175

■

Setting up multiple locations

182

■

Routing with multiple locations

184

■

Modifying call routing

186

■

Overriding call restrictions

190

■

Defining ARS Partitions

191

■

Setting up time of day routing

194

■

Setting up shortcut dialing

196

9

Managing multimedia calling

201

■

Multimedia Applications Server Interface

201

■

Multimedia Call Handling

230

■

Understanding the multimedia complex

249

■

Enhanced Mode MM complex

263

10

Setting up telecommuting

285

■

Configuring DEFINITY ECS for telecommuting

285

■

Setting up Personal Station Access

287

■

Creating a station security code

290

DEFINITY ECS Release 8.2

Issue 1

Administrator’s Guide 555-233-506

April 2000

Contents

vi

■

Assigning coverage options

291

■

Setting up call forwarding

292

■

Assigning an extender password

294

■

Installing home equipment

295

■

Setting up remote access

297

■

Training users

301

11

Enhancing system security

305

■

Basic security

306

■

Preventing toll fraud

306

■

Physical security

309

■

System security checklist

309

■

Adding logins and passwords

314

■

Changing a login

317

■

Displaying a login

318

■

Removing a login

319

■

Using access security gateway

319

■

Changing login permissions

324

■

Changing passwords

326

■

Using busy verify

327

■

Setting up security violations notification

328

■

Setting up authorization codes

331

■

Dealing with security violations

334

12

Managing trunks

337

■

Tips for working with trunk groups

337

■

Adding a CO, FX, or WATS trunk group

340

■

Adding a DID trunk group

343

■

Adding a DIOD trunk group

345

■

Adding a PCOL trunk group

345

■

Adding a Tie or Access trunk group

348

■

Setting up digital trunks

351

■

Adding trunks to a trunk group

355

■

Removing trunks from a trunk group

357

■

Removing trunk groups

358

■

Inserting and absorbing digits

359

■

Administering answer detection

361

DEFINITY ECS Release 8.2					Issue 1
Administrator’s Guide 555-233-506					April 2000
Contents
					vii
	■	Administering trunks for listed directory numbers			362
13	Managing announcements				365
	■	Understanding announcements			365
	■	Adding announcement data modules			365
	■	Adding announcement extensions			367
	■	Recording announcements			368
	■	Saving announcements			369
	■	Copying announcements			370
	■	Restoring announcements			371
	■	Deleting and erasing announcements			372
	■	Setting up continuous-play announcements			373
14	Managing group communication				375
	■	Setting up voice paging over loudspeakers			375
	■	Setting up chime paging over loudspeakers			378
	■	Paging over speakerphones			381
	■	Paging users who are on active calls			383
	■	Using phones as intercoms			385
	■	Observing calls			387
15	Managing data calls				391
	■	Types of data connections			391
	■	Data Call Setup			392
	■	Default Dialing			398
	■	Alphanumeric Dialing			399
	■	Data Hotline			400
	■	Data Privacy			401
	■	Data Restriction			402
	■	Data-Only Off-Premises Extensions			404
	■	Data Modules — general			405
	■	Administered Connection			408
	■	Modem Pooling			415
	■	PC Interface			417
	■	Wideband Switching			421
	■	CallVisor Adjunct-Switch Application Interface			434
	■	Setting up CallVisor ASAI			436

DEFINITY ECS Release 8.2							Issue 1
Administrator’s Guide 555-233-506							April 2000
Contents
							viii
16	Collecting billing information						439
	■	Collecting information about calls					439
	■	Recording calls between users on the same switch					442
	■	Tracking calls by account code					443
	■	Forcing users to enter account codes					444
	■	Receiving call-charge information					446
	■	Viewing call charge information					449
17	Screen reference						451
	■	AAR and ARS Digit Analysis Table					451
	■	AAR and ARS Digit Conversion Table					455
	■	Abbreviated Dialing List					459
	■	Access Endpoint					467
	■	Administered Connection					471
	■	Alias Station					476
	■	Alphanumeric Dialing Table					478
	■	Announcements/Audio Sources					480
	■	ARS Toll Table					483
	■	Attendant Console					484
	■	Authorization Code — COR Mapping					497
	■	Bulletin Board					499
	■	Call Vector					501
	■	CAMA Numbering Format					506
	■	CDR System Parameters					508
	■	Class of Restriction					520
	■	Class of Service					532
	■	Code Calling IDs					535
	■	Command Permission Categories					536
	■	Console Parameters					540
	■	Coverage Answer Group					550
	■	Coverage Path					551
	■	Crisis Alert System Parameters					555
	■	Data modules					558
	■	Date and Time					589
	■	Daylight Savings Rules					591
	■	Dial Plan Record					593

DEFINITY ECS Release 8.2		Issue 1
Administrator’s Guide 555-233-506		April 2000
Contents
		ix
■	Digit Absorption	598
■	DS1 Circuit Pack	599
■	Extended Pickup Group	617
■	Extensions Administered
	to have an MCT-Control Button	618
■	Feature Access Code	619
■	Feature-Related System Parameters	632
■	Group Paging Using Speakerphone	681
■	Hospitality	683
■	Hunt Group	696
■	Intercom Group	720
■	Inter-Exchange Carrier (IXC) Codes	721
■	Intra-Switch CDR	723
■	IP Trunk Configuration Manager	724
■	ISDN trunk group	738
■	ISDN Numbering — Private	772
■	ISDN Numbering — Public/ Unknown	775
■	ISDN-BRI Trunk Circuit Pack	777
■	Language Translations	786
■	Listed Directory Numbers	800
■	Locations	802
■	Login Administration	804
■	Loudspeaker Paging	810
■	Mode Code Related System Parameters	813
■	Modem Pool Group	817
■ Multifrequency-Signaling-Related
	System Parameters	823
■	Music Sources	845
■	Packet Gateway Board	846
■	Partition Route Table	848
■	Personal CO Line Group	848
■	Pickup Group	852
■	PRI Endpoint	853
■	Remote Access	857
■	Remote Call Coverage Table	863
■	RHNPA Table	864

DEFINITY ECS Release 8.2				Issue 1
Administrator’s Guide 555-233-506				April 2000
Contents
				x
	■	Route Pattern		865
	■	Second Digit Table		874
	■	Security-Related System Parameters		875
	■	Site Data		882
	■	Station		882
	■	System Parameters Call Coverage / Call Forwarding		911
	■	System Parameters Country-Options		918
	■	System Parameters Customer-Options		928
	■	System Parameters OCM
		Call Classification		948
	■	Telecommuting Access		951
	■	Tenant		951
	■	Terminal Parameters		954
	■	Terminating Extension Group		959
	■	Time of Day Coverage Table		962
	■	Time of Day Routing Plan		963
	■	Toll Analysis		964
	■	Trunk Group		967
	■	Vector Directory Number		1033
18	Command reference			1041
19	Phone reference			1065
	■	Multibutton electronic telephones		1066
	■	500 telephones		1067
	■	2500-series telephones		1067
	■	6200-series telephones		1067
	■	6400-series telephones		1071
	■	7100-series telephones		1075
	■	7300-series telephones		1075
	■	731x-series hybrid telephones		1078
	■	7400-series telephones		1083
	■	ISDN telephones (7500s & 8500s)		1100
	■	8110 telephones		1105
	■	8400-series telephones		1105
	■	CALLMASTER telephones		1112
	■	Cordless telephones		1116

DEFINITY ECS Release 8.2

Issue 1

Administrator’s Guide 555-233-506

April 2000

Contents

xi

■

DEFINITY Internet Protocol (IP) Softphones

1119

20 Features and technical reference

1123

■

AAR and ARS partitioning

1123

■

AAR/ARS shortcut dialing

1125

■

Abbreviated Dialing

1129

■

Access security gateway

1131

■

Administered Connections

1133

■

Administrable Language Displays

1138

■

Alternate facility restriction levels

1140

■

Answer detection

1141

■

Attendant Features

1143

■

Audible Message Waiting

1152

■

Authorization codes

1152

■

Automated Attendant

1157

■

Automatic Callback

1159

■

Automatic circuit assurance

1162

■

Automatic Number Identification

1165

■

Automatic routing — general

1167

■

Barrier codes

1172

■

Bridged Call Appearance

1174

■

Busy Indicator

1188

■

Busy Verification

1189

■

Call Charge Information

1195

■

Call Coverage

1200

■

Call Detail Recording

1221

■

Call Forwarding

1278

■

Call Park

1287

■

Call Pickup

1289

■

Call Waiting Termination

1294

■

Call-by-Call Service Selection

1295

■

Calling Party/Billing Number

1302

■

Calling Party Number Restriction

1303

■

Class of Restriction

1304

■

Conference

1309

■

Restriction — Controlled

1311

DEFINITY ECS Release 8.2

Issue 1

Administrator’s Guide 555-233-506

April 2000

Contents

xii

■

Crisis Alert

1313

■

Dial Plan

1315

■

Distinctive Ringing

1317

■

DS1 Trunk Service

1317

■

Emergency Access to the Attendant

1323

■

Emergency Transfer

1326

■

Extended User Administration of Redirected Calls

1327

■

Facility and Non-Facility Associated Signaling

1331

■

Facility restriction levels and

traveling class marks

1338

■

Generalized route selection

1340

■

Group paging

1343

■

Hospitality features

1346

■

Hunt Groups

1368

■

Incoming Call Line Identification

1376

■

Intercom

1377

■

Internal Automatic Answer

1379

■

IP trunk service

1383

■

ISDN service

1394

■

Leave Word Calling

1408

■

Line Lockout

1410

■

Listed Directory Numbers

1411

■

Look-Ahead routing

1413

■

Loss Plans

1415

■

Loudspeaker paging

1416

■

Malicious Call Trace

1421

■

Messaging Server Interface

1426

■

Misoperation Handling

1429

■

Modem Pooling

1433

■

Multiappearance Preselection and Preference

1436

■

Multifrequency Signaling

1438

■

Night Service

1444

■

Off-Premises Station

1453

■

PC Interface

1454

■

Personal Station Access

1458

■

Priority Calling

1462

DEFINITY ECS Release 8.2

Issue 1

Administrator’s Guide 555-233-506

April 2000

Contents

xiii

■

Pull Transfer

1463

■

Recorded Announcements

1464

■

Recorded Telephone Dictation Access

1466

■

Remote Access

1466

■

Ringer Cutoff

1474

■

Ringing — Abbreviated and Delayed

1475

■

Security violations notification

1479

■

Service observing

1483

■

Single-Digit Dialing and Mixed Station Numbering

1487

■

Station Hunting

1491

■

Station Security Codes

1498

■

Telephone Displays

1499

■

Temporary Bridged Appearance

1534

■

Tenant Partitioning

1536

■

Terminal Translation Initialization

1547

■

Terminating Extension Group

1551

■

Time of Day Routing

1553

■

Transfer

1554

■

Transfer — Outgoing Trunk to

1557

Outgoing Trunk

■

Transfer — Trunk-to-Trunk

1560

■

Trunk Flash

1562

■

Trunks and Trunk Groups

1564

■

Voice Message Retrieval

1573

■

Voice Messaging Systems

1576

■

Whisper paging

1582

■

Wideband Switching

1587

■

World-Class Tone Detection and Generation

1601

21

References

1604

■

Basic DEFINITY ECS documents

1604

GL Glossary and abbreviations

1612

IN

Index

IN-1

DEFINITY ECS Release 8.2	Issue 1
Administrator’s Guide 555-233-506	April 2000
Contents
	xiv

DEFINITY ECS Release 8.2	Issue 1
Administrator’s Guide 555-233-506	April 2000
About this document
Overview	xv

About this document

Overview

This document describes the DEFINITY Enterprise Communications Server (ECS) Release 8 administration, and includes all incremental releases up to and including Release 8.2. You may also want to see the DEFINITY ECS Change Description to see what is new as of R8.2.

NOTE:

This book contains information previously contained in the DEFINITY ECS

Administration and Feature Description and DEFINITY ECS

Implementation books.

DEFINITY ECS is a family of cost-effective digital communication systems.

These systems:

■route voice and data information between various endpoints (telephones, terminals, computers)

■provide highly robust networking capabilities

■include an extensive set of standard features including attendant consoles, voice processing interface, call coverage, DS1 (T1 and E1) connectivity, hospitality support, recorded announcements, and trunk-to-trunk transfer

■provide flexibility and allow for the addition of optional features and/or upgrades to the system as business needs change

DEFINITY ECS Release 8.2	Issue 1
Administrator’s Guide 555-233-506	April 2000
About this document
Purpose	xvi

Purpose

This document provides an overall reference for planning, operating, and administering your DEFINITY ECS. The book is divided into three volumes that present information on how to perform administrative tasks, how to complete administrative screens, and more detailed information on individual features.

This document does not contain information about how to install, maintain, repair, or troubleshoot the switch. See ‘‘ References’’ on page 1604 for a list of related DEFINITY ECS documents.

Audience

This document is intended for DEFINITY ECS system administrators and managers, users interested in information about specific features, and Lucent Technologies personnel responsible for planning, designing, configuring, selling, and supporting the system.

Reason for reissue

This document is updated to include DEFINITY ECS Release 8.2 information. It also presents a restructure of the information contained in the DEFINITY ECS Administration and Feature Description to present standard administration procedures and allow the reader to make decisions about what actions to take to accomplish administrative goals.

How to use this document

Use this document as a guide to completing administrative procedures and as a reference document. If you are interested in information about a particular task, screen, or feature, use the index or table of contents to locate the page number where the information is described.

Organization

The first volume of this document provides step-by-step tasks for the administrative procedures that implement DEFINITY ECS features. The second volume explains how to fill out DEFINITY ECS screens and defines the values for the fields on the screens. The third volume explains DEFINITY ECS features and provides additional detail about switch operations.

DEFINITY ECS Release 8.2	Issue 1
Administrator’s Guide 555-233-506	April 2000
About this document
Organization	xvii

The following list describes the sections in this book.

‘‘System basics’’ tells you how to log in and log off, set permissions for others who use the administration terminal, set daylight savings rules, set the system date and time, post messages, and back up the information you administer.

‘‘Introduction to the DEFINITY system’’ provides information on system-wide functions. It explains how to read, use, and make simple changes to your dial plan, and how to assign feature access codes.

‘‘Managing phones’’ explains how to add, swap, and remove phones on your system, and how to customize a phone for a switch administrator.

‘‘Managing phone features’’ explains how to administer feature buttons for your users’ phones.

‘‘Managing your attendant consoles’’ explains attendant console feature buttons, and tells you how to change, move, or add attendant consoles.

‘‘Managing displays’’ provides information on the messages that appear on the read-out screen on display phones.

‘‘Handling incoming calls’’ shows you how to set up call coverage for incoming calls to be sure that incoming calls are answered when the called party is not available.

‘‘Routing outgoing calls’’ explains how the switch handles outgoing calls and tells you how to modify call restrictions and your routing plan.

‘‘Managing multimedia calling’’ describes the Multimedia Applications Server Interface (MASI), and provides instructions on administration, monitoring, and troubleshooting. This section also provides information on Multimedia Call Handling (MMCH), which enables users to control voice, video, and data transmissions using a telephone and PC.

‘‘Setting up telecommuting’’ provides information on switch-wide settings and individual administration for telecommuting.

‘‘Enhancing system security’’ provides information on analyzing and setting up basic system security, preventing toll fraud, using logins and permissions and passwords, and dealing with security violations.

‘‘Managing trunks’’ contains procedures for working with analog and digital trunks. Specialized trunks such as APLT, tandem, release-link, DMI-BOS and ISDN trunk groups are not covered in this manual.

DEFINITY ECS Release 8.2	Issue 1
Administrator’s Guide 555-233-506	April 2000
About this document
Task-related information	xviii

‘‘Managing announcements’’ tells you how to record, save, copy, restore and delete announcements.

‘‘Managing group communication’’ shows you how to administer your system so users can page other users or use their phones as intercoms. You can also give specific users permission to monitor other users’ calls or to interrupt active calls with important messages.

‘‘Managing data calls’’ describes the system features available to enable data communications.

‘‘Collecting billing information’’ provides information on account codes, and on tracking and collecting information about calls.

‘‘Screen reference’’ provides a brief description and a graphic representation of the screens used for DEFINITY ECS administration. It also lists the valid values for the fields on the screens, and describes when and why to use each value.

‘‘Command reference’’ Use the commands in these tables to access each administration screen.

‘‘Phone reference’’ describes many of the Lucent telephones that you can connect to the DEFINITY ECS. It also describes the unique features and buttons for each phone series to help you administer your user phones.

‘‘Features and technical reference’’ is a comprehensive technical reference for feature information.

Task-related information

The information for each task is usually presented under the following headings:

■Task

Identifies the administrative procedure and gives a brief explanation of what is accomplished by completing the task.

■Before you start

Lists hardware that must be installed or other tasks that must be completed before starting the task.

■Instructions

Begins with a short introduction to set up an example, then provides step-by step, numbered instructions on how to complete the administrative task. Screen pictures and background or decision-making information are provided when appropriate.

DEFINITY ECS Release 8.2	Issue 1
Administrator’s Guide 555-233-506	April 2000
About this document
Feature-related information	xix

■Fixing problems

This section is not included in all task sections. It provides a brief coverage of possible problems, possible causes, and suggested solutions.

■More information

Presents additional technical information that pertains directly to the completion of the current task.

■Related topics

Provides cross-references to related tasks or related feature references.

Feature-related information

The information for each feature is usually presented under four headings:

■Feature title

Gives the name and a brief overview of the feature. Tells what it does or how it serves the system.

■Detailed description

Provides more detailed, technical information about a feature. When appropriate, additional guidelines and examples are provided. In some cases, expanded technical information is provided on one or several aspects of the feature.

■Interactions

Lists and briefly discusses other features that may significantly affect a feature.

■Related topics

Provides cross-references to related tasks, features, or screens.

Conventions used in this document

Become familiar with the following terms and conventions. They help you use this book with your DEFINITY system.

■To “move” to a certain field, you can use the TAB key, arrows, or the RETURN key.

■A “screen” is a screen form displayed on the terminal monitor.

■In this book we use the terms “telephone” and “voice terminal” to refer to phones.

■If you use terminal emulation software, you need to determine which keys

correspond to ENTER, RETURN, CANCEL, HELP, NEXT PAGE, etc.

DEFINITY ECS Release 8.2	Issue 1
Administrator’s Guide 555-233-506	April 2000
About this document
Conventions used in this document	xx

■Commands are printed in bold face as follows: command.

■Keys and buttons are printed as follows: KEY.

■Screen displays are printed in constant width as follows: screen display.

■Variables are printed in italics as follows: variable.

■We show complete commands in this book, but you can always use an abbreviated version of the command. For example, list configuration station can be entered as list config sta.

■We show commands and screens from the newest DEFINITY system and refer to the most current books. Please substitute the appropriate commands for your system and refer to the manuals you have available.

■If you need help constructing a command or completing a field entry, remember to use HELP.

■When you press HELP at any point on the command line, a list of available commands appears.

■When you press HELP with your cursor in a field on a screen, a list of valid entries for that field appears.

■The status line or message line can be found near the bottom of your monitor display. This is where the system displays messages for you. Check the message line to see how the system responds to your input. Write down the message if you need to call our helpline.

■When a procedure requires you to press ENTER to save your changes, the screen you were working on clears and the cursor returns to the command prompt. The message line shows “ command successfully completed” to indicate that the system accepted your changes.

Tip:

Draws attention to information that you may find helpful.

NOTE:

Draws attention to information that you must heed.

!CAUTION:

Denotes possible harm to software, possible loss of data, or possible service interruptions.

! WARNING:

Denotes possible harm to hardware or equipment.

Indicates when system administration may leave your system open to toll fraud.

Trademarks and service marks

The following are trademarks or registered trademarks of Lucent Technologies:

■ 5ESS™, 4ESS™

DEFINITY ECS Release 8.2	Issue 1
Administrator’s Guide 555-233-506	April 2000
About this document
Trademarks and service marks	xxi

!SECURITY ALERT:

■AUDIX®

■Callvisor®

■Callmaster®

■CentreVu™

■CONVERSANT®

■DEFINITY®

■DIMENSION®

■Intuity™

■MERLIN®

■VOICE POWER®

The following are trademarks or registered trademarks of AT&T:

■ACCUNET®

■DATAPHONE®

■MEGACOM®

■MULTIQUEST®

■TELESEER®

The following are trademarks or registered trademarks of other companies:

■Acrobat® is a registered trademark of Adobe Systems Incorporated

■Ascend® (registered trademark of Ascend, Inc.)

■Audichron® (registered trademark of the Audichron Company)

■MS-DOS® (registered trademark of the Microsoft Corporation)

■MicroChannel® (registered trademark of IBM Systems)

■Microsoft® (registered trademark of Microsoft Corporation)

■MULTIQUEST® (registered trademark of Telecommunications Service)

DEFINITY ECS Release 8.2	Issue 1
Administrator’s Guide 555-233-506	April 2000
About this document
How to get this book on the web	xxii

■NetMeeting® (registered trademark of Microsoft Corporation)

■PictureTel® (registered trademark of PictureTel Corporation)

■ProShare® (registered trademark of Intel Corporation)

■UNIX® (trademark of the Novell Corporation)

■Zydacron (registration pending for Zydacron Corporation)

How to get this book on the web

If you have internet access, you can view and download the latest version of

DEFINITY ECS Administrator’s Guide . To view the book, you must have a copy of Acrobat Reader.

To access the latest version:

1.Access the Customer Self-Service Center web site at http://support.lucent.com

2.Click Information Resources.

3.Click ELMO.

4.Enter your IL to access the library.

5.Enter 555-233-506 (the document number) to view the latest version of the book.

How to order more copies

Call:	Lucent Technologies Publications Center
	Voice 1-800-457-1235
	Fax [phone]
	International Voice 317-322-6416
	International Fax [phone]
Write:	Lucent Technologies Publications Center
	2855 N. Franklin Road, Indianapolis, IN 46219
Order:	Document No. 555-233-506
	Comcode 108678798, Issue 1, April 2000

We can place you on a standing order list so that you will automatically receive updated versions of this book. For more information on standing orders, or to be put on a list to receive future issues of this book, please contact the Lucent Technologies Publications Center.

DEFINITY ECS Release 8.2	Issue 1
Administrator’s Guide 555-233-506	April 2000
About this document
How to get help	xxiii

How to get help

If you need additional help, the following services are available. You may need to purchase an extended service agreement to use some of these services. See your Lucent Technologies representative for more information.

■ DEFINITY Helpline (for help with feature	[phone]
administration and system applications)
■ Lucent Technologies National Customer Care Center	[phone]
Support Line (for help with maintenance and repair)
■ Lucent Technologies Toll Fraud Intervention	[phone]
■ Lucent Technologies Corporate Security	[phone]

■ Lucent Technologies Centers of Excellence
— Asia/Pacific	[phone]
— Western Europe/Middle East/South Africa	[phone]
— Central/Eastern Europe	[phone]
— Central/Latin America Caribbean	[phone]
— North America	[phone]

Tell us what you think

Let us know what you like or don’t like about this book. Although we can’t respond personally to all your feedback, we promise we will read each response we receive. You can use the comment card at the back of the book or send us your feedback in your own format.

Write to us at:	Lucent Technologies
	Product Documentation Group
	Room 22-2H15
	11900 North Pecos Street
	Denver, CO 80234 USA
Fax to:	303-538-1741

Send email to: [e-mail]

DEFINITY ECS Release 8.2	Issue 1
Administrator’s Guide 555-233-506	April 2000
About this document
Tell us what you think	xxiv

DEFINITY ECS Release 8.2		Issue 1
Administrator’s Guide 555-233-506		April 2000
1 System basics
	Logging into the system	1
	System basics	1

This section provides the basic step-by-step procedures you need to manage your DEFINITY ECS. It explains how to log in and log off, set permissions for others who use the administration terminal, set daylight savings rules, set date and time, post messages, and back up the information you administer.

Logging into the system

You must log in before you can administer your system. If you are performing remote administration, you must establish a remote administration link and possibly assign the remote administration extension to a hunt group before you log in. The members of this hunt group are the extensions of the data modules available to connect to the system administration terminal. For information about setting up remote administration, contact your Lucent representative.

NOTE:

Change your password frequently, at least once a month, to help keep hackers out of your system. For instructions on how to change your password, refer to ‘‘ Changing passwords’’ on page 326 .

When not using the system, log off for security purposes.

DEFINITY ECS Release 8.2	Issue 1
Administrator’s Guide 555-233-506	April 2000
1 System basics
Logging into the system	2

Instructions

Logging into the system

This procedure provides instructions for logging in from the system terminal not a remote terminal.

To log into the system:

1.Enter your login name and press RETURN.

2.Enter your password and press RETURN.

For security, your password does not display as you type it.

3.Enter the kind of terminal you have or the type your system emulates and press RETURN.

The Command prompt appears.

NOTE:

If you enter the wrong terminal type, it can lock up your system. If the system is not responding to keyboard commands, type newterm and press RETURN. Enter the correct terminal type on the new screen and press RETURN. If this does not work, turn the power off only on the terminal and then turn it back on. The terminal reboots and you can login again.

Logging in for remote administration

To log in for remote administration:

1.Dial the Uniform Call Distribution (UCD) group extension number.

NOTE:

The UCD group extension number is assigned when you set up remote administration.

■If you are off-premises, use the Direct Inward Dialing (DID) number, an Listed Directory Number (LDN) (you must use a phone), or the trunk number dedicated to remote administration.

■If you are on-premises, use an extension number.

If you dialed a DID number, dedicated trunk number, or extension, you receive data tone or visually receive answer confirmation.

DEFINITY ECS Release 8.2	Issue 1
Administrator’s Guide 555-233-506	April 2000
1 System basics
Logging in with Access Security Gateway	3

If an LDN was dialed, the attendant will answer.

a.Ask to be transferred to the UCD group extension number.

You receive data tone or visually receive answer confirmation.

b.Transfer the voice call to your data terminal.

The Login prompt appears.

2.Complete the steps for ‘‘ Logging into the system’’ on page 1 .

For information about setting up remote administration, contact your Lucent representative.

Logging in with Access Security

Gateway

Access Security Gateway (ASG) is an authentication interface used to protect the system administration and maintenance ports and logins on DEFINITY ECS. ASG uses a challenge and response protocol to validate the user and reduce unauthorized access.

You can administer ASG authentication on either a port type or login ID. If you set ASG authentication for a specific port, it restricts access to that port for all logins. If you set ASG authentication for a specific login ID, it restricts access to that login, even when the port is not administered to support ASG.

Authentication is successful only when DEFINITY ECS and ASG communicate with a compatible key. You must maintain consistency between the Access Security Gateway Key and the secret key assigned to the DEFINITY ECS login. For more information about ASG, refer to ‘‘ Using access security gateway’’ on page 319.

Before you start

Before you can log into the system with ASG authentication, you need an Access Security Gateway Key, and you need to know your personal identification number (PIN). The Access Security Gateway Key must be pre-programmed with the same secret key (such as, ASG Key, ASG Passkey, or ASG Mobile) assigned to the DEFINITY ECS login.

Verify that the Access Security Gateway (ASG) field on the System-Parameters

Customer Options screen is set to y. If not, contact your Lucent representative.

DEFINITY ECS Release 8.2	Issue 1
Administrator’s Guide 555-233-506	April 2000
1 System basics
Logging off the system	4

Instructions

To log into the system with ASG:

1.Enter your login ID and press RETURN.

The system displays the challenge number (for example, 555-1234) and system Product ID number (for example, 1000000000). The Product ID provides Lucent Services with the specific DEFINITY ECS system identifier.

2.Press ON to turn on your Access Security Gateway Key.

3.Type your PIN and press ON.

The Access Security Gateway Key displays a challenge prompt.

4.At the challenge prompt on the Access Security Gateway Key, type the challenge number without the “-” character (for example, 5551234) from your screen and press ON.

The Access Security Gateway Key displays a response number (for example, 999-1234).

5.At the response prompt on your terminal, type the ASG response number without the “-” character (for example, 9991234) and press RETURN.

The Command prompt appears.

NOTE:

If you make 3 invalid login attempts, the system terminates the session. For more information, refer to the appropriate maintenance book for your system.

Fixing problems

When logging in failures occur, if you are a super-user, you can use the list asg-history command to determine the cause. The asg history log contains the last 100 or 250 records depending on your system. This log contains the date and time, the port mnemonic, the login ID entered (correct or incorrect), and the status for each session attempt. For specific information about the ASG history log, refer to

DEFINITY ECS Reports.

Logging off the system

For security, log off any time you leave your terminal. If you use terminal emulation software to administer the switch, log off the system and exit the emulation application before switching to another software package.

DEFINITY ECS Release 8.2	Issue 1
Administrator’s Guide 555-233-506	April 2000
1 System basics
Setting command permissions	5

Instructions

To log off:

1.Type logoff and press RETURN.

If the Facility Test Calls or Remote Access features are administered, Alarm origination is disabled, or if you have busied out resources or active minor or major alarms, a security screen appears. You may want to take appropriate action (for example, disable these features or address any alarms) before you log off.

If none of the above special circumstances exist, the system logs you off.

Facility Test Call Administered

Remote Access Administered

Alarm Origination is currently disabled

Active major/minor alarm detected; be sure to resolve it

Proceed with Logoff? [n]

2. At the Proceed with Logoff prompt, type y to log off.

If you log off with alarm origination disabled and the system generates an alarm, Lucent support services will not receive any notification of the alarm. For more information about alarms, refer to the maintenance book for your system.

Setting command permissions

DEFINITY ECS allows you to modify the permissions associated with a login. The system maintains default permissions for each level of login, but you may want to further restrict the login, or at least make sure the defaults are appropriate for the user. The default values for these fields vary based on the login type.

When set to y, the permissions on the Command Permission Categories screen apply for any object that is not restricted. The second and third pages of the Command Permission Categories screen allow you to restrict the user from any access to specified objects. If you want to limit a user’s permissions beyond those on page one, enter the objects in this list. For example, if you want a user to be able to add and change stations, but not VDNs, you can enter y in the Administer Stations field and the Additional Restrictions field. Then on page 2 or 3, enter vdn as a restricted object.

DEFINITY ECS Release 8.2	Issue 1
Administrator’s Guide 555-233-506	April 2000
1 System basics
Setting command permissions	6

Instructions

In our example, we set the permissions necessary to allow the user to administer daylight savings time rules.

To change command permissions:

1.Type change permissions sup3ru and press RETURN. The Command Permission Categories screen appears.

COMMAND PERMISSION CATEGORIES

Login Name: sup3ru

COMMON COMMANDS

Display Admin. and Maint. Data? y

System Measurements? y

ADMINISTRATION COMMANDS
Administer Stations? y	Administer Features? y
Administer Trunks? y	Administer Permissions? y
Additional Restrictions? n
MAINTENANCE COMMANDS
Maintain Stations? n	Maintain Switch Circuit Packs? n
Maintain Trunks? n	Maintain Process Circuit Packs? n
Maintain Systems? n	Maintain Enhanced DS1? n

2.Type y in the Display Admin and Maint Data field.

3.Type y in the Administer Features field.

4.Press ENTER to save your work.

More information

There are 2 types of users — superuser and non-superuser.

■A superuser provides access to the add, change, display, list, and remove commands for all customer logins and passwords. The superuser can administer any mix of superuser/nonsuperuser logins. The superuser can administer between 10 and 19 logins depending on your system.

■A nonsuperuser may change their password with permission set by the superuser. However, once a password has been changed, the nonsuperuser must wait 24 hours before changing the password again.