Lucent Technologies Definity 6408D+ Owner's Manual

DEFINITY®

Enterprise Communications Server

Release 7

Console Operations

555-230-700 Comcode 108383837 Issue 4

June 1999

Copyright © 1999, Lucent Technologies

All Rights Reserved

Printed in U.S.A.

Notice

Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.

Your Responsibility for Your System’s Security

Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

You and your system manager are responsible for the security of your system, such as programming and configuring your equipment to prevent unauthorized use. The system manager is also responsible for reading all installation, instruction, and system administration documents provided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of com- mon-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use.

Lucent Technologies Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need technical support or assistance, call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643-2353.

Federal Communications Commission Statement

Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

Part 68: Network Registration Number. This equipment is registered with the FCC in accordance with Part 68 of the FCC Rules. It is identified by FCC registration number AS593M-13283-MF-E. Refer to “Federal Communications Commission Statement” in “About This Book” for more information regarding Part 68.

Canadian Department of Communications (DOC) Interference Information

This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications.

Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le ministére des Communications du Canada.

Trademarks

t Technologies.

Ordering Information

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Write: Lucent Technologies BCS Publications Center 2855 N. Franklin Road

Indianapolis, IN 46219 Order: Document No. 555-230-700

Comcode 108383837 Issue 4, June 1999

For additional documents, refer to the “Introduction.”

You can be placed on a standing order list for this and other documents you may need. Standing order will enable you to automatically receive updated versions of individual documents or document sets, billed to account information that you provide. For more information on standing orders, or to be put on a list to receive future issues of this document, contact the Lucent Technologies Publications Center.

European Union Declaration of Conformity

The “CE” mark affixed to the DEFINITY® equipment described in

this book indicates that the equipment conforms to the following European Union (EU) Directives:

•Electromagnetic Compatibility (89/336/EEC)

•Low Voltage (73/23/EEC)

•Telecommunications Terminal Equipment (TTE) i-CTR3 BRI

and i-CTR4 PRI

For more information on standards compliance, contact your local distributor.

Comments

To comment on this document, return the comment card at the front of the document.

Acknowledgment

This document was prepared by Product Documentation Development, Lucent Technologies, Denver, CO.

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Contents

	Contents		iii
1	Introduction		1
	■	Conventions Used in This Document	2
	■	Security Measures	2
2	Understanding the Console Layout		5
	■	Physical Layout of Your Console	5
		Outside-Lines Buttons Area	7
		Call Appearance Buttons	8
		Dialing Keypad	9
		Features	11
		The Display	12
		Displaying in Normal Mode	14
		Ringer-Volume Control Area	18
		Selector Console	19
		Tones Heard Through Handset or Headset	21
3	Operating the Console		23
	■	Activating the Console	24
	■	Deactivating the Console	24
	■	Transferring Calls to Internal Extensions	24
	■	Transferring Calls to Outside Numbers	25
	■	Placing Callers on Hold	26
	■	Connecting Two or More Callers	26
	■	Answering Emergency Calls	27
4	Using the Features		29
	■	Speeding Up the Console	29
		Using Auto Start	29
		Speed Dialing	30
		Holding Calls Automatically	31
	■	Handling Multiple-Party Calls	31
		Connecting Multiple Callers	31
		Locking Out the Console Operator	32
		Recalling the Console Operator	32
		Paging with Deluxe Voice Paging	33

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■	Answering Calls for Another Party			34
		Backing Up the Console Operator		35
		Routing Calls Through the Console Operator		35
		Covering Calls from the Console		35
		Forwarding All Calls		36
		Parking Calls		37
■	Paging for Called Parties			38
		Parking Calls		38
		Chime Paging		39
		Paging with Voice Paging		41
		Paging with Deluxe Voice Paging		42
■	Assisting Callers with Special Tools			43
		Using Call Waiting		43
		Split-Swap		44
		Interrupting a Call		45
		Overriding Diversion Features		46
		Emergency Notification to Digital Telephones		46
		Providing Emergency Notification to the Operator		48
		Providing Emergency Access to the Operator		48
		Placing a Series of Calls		49
■	Managing Outside Lines			50
		Controlling Access to Outside Lines		50
		Displaying Outside Line Information		51
		Choosing Outside Lines		52
■	Using Features for Internal Use			52
		Restricting Calls		52
		Activating Don’t Split		54
		Testing Phone System Components		55
		Accessing Individual Console Operators		55
		Using the Internal Directory		56
		Assigning Main Console Operators		57
		Leaving Messages		57
		Retrieving Messages		58
		Using Night Service		59
		Routing Calls Economically		60

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		Using Visually Impaired Attendant Service	63
5	Centralized Attendant Service		65
	■	Identifying Differences
		in a CAS Environment	65
		Using CAS-Associated Tones	66
		Using a CAS Display	66
		Using CAS Operating Procedures	67
		Transferring CAS Calls	67
		Placing Calls on Remote Hold	68
		Using CAS Backup Service	68
		Using CAS Night Service Operations	68
6	Routine Maintenance		71
	■	Testing the Console	71
	■	Cleaning Your Console	72
	■	Commercial Power Failure	72
GL Glossary and Abbreviations			73
IN	Index		79

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1 Introduction
		1
Introduction		1

If you are a console operator, this book is for you! It is designed to show you the physical layout of your computer, how to perform standard and specialty functions, and how to maintain and clean your console. It also provides information specific to operating your console in a Centralized Attendant Service (CAS) environment.

NOTE:

This guide does not cover operations associated with Hospitality Services and Automatic Call Distribution (ACD). Information on these groups of features can be found in the following documents:

■ DEFINITY Enterprise Communications Server and GuestWorks

Release 7 — Hospitality Operations, Issue 5, 555-230-723

■DEFINITY Enterprise Communications Server Generic 1, Generic 3, and System 75 — Automatic Call Distribution (ACD) Agent Instructions, Issue 5, 555-230-722

■DEFINITY Enterprise Communications Server Generic 1, Generic 3, and System 75 — Automatic Call Distribution (ACD) Supervisor Instructions, Issue 4, 555-230-724

■DEFINITY Enterprise Communications Server Release 7 — Console Operations Quick Reference, Issue 3, 555-230-890

The rest of this book includes:

■Chapter 2, ‘‘Understanding the Console Layout’’ describes and illustrates the basic and enhanced versions of the two console models. It also describes information that appears on the console’s display and tones heard at the console.

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■Chapter 3, ‘‘Operating the Console’’ contains step-by-step instructions for placing calls, transferring calls, placing callers on hold, placing conference calls, and handling emergency calls.

■Chapter 4, ‘‘Using the Features’’ describes of features associated with the console and provides step-by-step instructions where applicable.

■Chapter 5, ‘‘Centralized Attendant Service’’ describes CAS operations for handling CAS calls, CAS night service, and CAS backup procedures.

■Chapter 6, ‘‘Routine Maintenance’’ describes routine procedure for testing the console, cleaning the console; also contains information for handling the console after a commercial power failure.

■Glossary and Abbreviations provides an alphabetical listing and brief definitions of words and terms used with the attendant console and communications systems.

■Index provides an alphabetical listing of the information within this guide. For ease of use, all key words within a title or term are listed.

Conventions Used in This Document

■Console buttons are shown as: CANCEL

■Console lamps are shown as: Attd

■ Alphanumeric displays appear as: a= TOM BROWN 3062

Security Measures

For detailed information on securing your systems from unauthorized use please refer to BCS Products Security Handbook. This document addresses security issues related to consoles including:

■Procedures for console operators when they receive hangup or silence calls

■Physical security

■Class of service

■Facility restriction levels and alternate facility restriction levels

■Console operator-controlled phones

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■Rerouting calls to console operators

■Changing barrier codes

■Sending calls to console operators

■Console operator-controlled remote access

■Sending reports to console operators

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Understanding the Console Layout		2

Your console is a powerful communications tool. With it, you function as a communications hub by managing calls and performing a variety of special functions. The goal of this chapter is to familiarize you with the console layout.

At the end of this chapter, you will be able to describe the layout of your console.

Physical Layout of Your Console

At first glance, your console may look like an oversized phone with a few too many buttons and lamps (lights). While your console can function like a phone, it also manages several additional functions. In fact, your console, with its many buttons and lamps, has functional groups designed to manage outside lines, incoming calls, and special features.

Two types of consoles are described in this chapter: the 302A/B and the 302C console. The following section contains drawings of 302A/B and 302C consoles followed by information on their layout.

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6

2 5

4

3

8

9

		7		10
				Ringer
				Select Volume
Cont				Cont
Warning				Warning
Busy				Busy
				11
			Calls Waiting
	ABC	DEF	Calls Waiting
1			Warning
	2	3
GHI	JKL	MNO	Individual
			Calls Waiting
4	5	6		12
PQRS	TUV	WXYZ	Alarm
7	8	9
			Alarm
	Oper		Reported
	0		Position
			Available
				On Hold
Cancel		Start	Release	13

1

Test

phdg302b KLC 031899

Figure Notes:

1.	Lamp Test Switch	8.	Display
2.	Handset	9.	Select Button
3.	Handset Cradle	10.	Volume Control Buttons
4.	Call Processing Area	11.	Outside-line Buttons
5.	Outside-line Buttons	12.	Feature Buttons
6.	Warning Lamps and Call Waiting	13.	Call Appearance Buttons
	Lamps
7.	Display Buttons

Figure 1. 302A/B Console

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8

7

9

6

Ringer

Select

Volume

Date

Time

Control

Control

5

Warning

Warning

1

Busy

Busy

10

Forced

Night

Pos

Release

Busy

ABC

DEF

Calls Waiting

1

2

3

Calls Waiting

Warning

GHI

JKL

MNO

3

4

5

6

Individual

11

Calls Waiting

PRQS

TUV

WXYZ

Alarm

7

8

9

Alarm Reported

0

Position

Available

2

Split

Hold

Cancel

Start

Release

a

b

c

d

e

f

12

4

phdg302c KLC 031199

Figure Notes:

1.	Handset	7.	Display
2.	Handset Cradle	8.	Select Button
3.	Call Processing Area	9.	Volume Control Buttons
4.	Warning Lamps and Call Waiting	10.	Outside-line Buttons
	Lamps
5.	Outside-line Buttons	11.	Feature Buttons
6.	Display Buttons	12.	Call Appearance Buttons

Figure 2. 302C Console

Outside-Lines Buttons Area

The outside-lines buttons area allows you to choose an outside line or can be dedicated for paging system users. The outside-lines buttons area includes:

■Labeled buttons representing outside lines

■A Busy lamp that lights when all outside lines are busy

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■A Warning lamp that lights when a predetermined number of outside lines are busy

■A Control lamp indicating that an outside line is in use

Figure 3. Sample Outside-Lines Buttons Area

Call Appearance Buttons

The call appearance buttons allow you to answer calls, place calls, or place calls on hold. It includes:

■A call appearance button for answering or placing calls

■An Atnd lamp that lights when you answer or place a call. This lamp flashes when an incoming call comes to the console, or when a transferred call returns to the console.

■A Hold lamp that lights when you place a call on hold. This lamp flashes when a call remains on hold longer than the acceptable time limit that is programmed on your console.

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Figure 4. Call Appearance Buttons and Lamps

Dialing Keypad

The dialing keypad has several buttons and lamps used for processing calls or notifying you of calls that are waiting to be answered, system-detected alarms, and lines that are available for placing calls.

Figure 5. Call Processing Area

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The call-appearance buttons allow you to:

■Cancel a call

The CANCEL button allows you to abort a call procedure without disconnecting parties who are on the line.

■Start a call

The START button allows you to initiate a call or to transfer a call.

NOTE:

If you have Autostart, you can begin a call without pressing any button.

■End a call

The RELEASE button disconnects you from a call and prepares the console for the next call.

The Call Processing lamps notify you that the following conditions exist:

Table 1. Call Processing Indicators

Lamp Name		Condition	Meaning	Action
Alarm		Lighted	Maintenance required	System automatically
				contacts your maintenance
				provider
Alarm/		Lighted	Successful	n/a
Alarm Reported			communication to your
			maintenance provider
			Unsuccessful
		Flashing	communication to your	Contact your system
			maintenance provider
				manager
			Maintenance problem
			resolved
		Dark		n/a
Calls Waiting		Lighted	Call is waiting to be	Answer call at your earliest
			answered	convenience
				Continued on next page

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Table 1. Call Processing Indicators (Continued)
	Lamp Name			Condition		Meaning			Action
	Calls Waiting			Lighted		Maximum number of			Answer calls as soon as
	Warning					calls are in the waiting			possible or get assistance
						queue
	Individual Calls			Lighted		Call to your personal			Answer call as soon as
	Waiting					extension needs to be			possible
						answered
	Pos Avail			Lighted		Console available for			n/a
						incoming calls
						One of the following			n/a
				Dark		conditions exists:
						■ You are on a call.
						■ A call has arrived at
							the console.
						■	The handset or
							headset is
							unplugged.
						■	You pressed the
							POS BUSY button.
						■	You placed the
							system in
							night-service mode.
									Continued on next page

Features

The features area of your console allows you to perform standard and specialty operations. Your console is configured with features purchased by your company. Your system manager can provide a list of features available to you. For specific feature information, refer to Chapter 4, ‘‘Using the Features’’ .

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Figure 6. Feature Button Area

The Display

The alphanumeric display provides information about callers, called parties, call status, and call features. Your console has 9 buttons in the display area that function as different modes for viewing information. On the basic console, they are located on the display module. On the enhanced console, they are located on the main console.

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Figure 7. Display

These display mode buttons are as follows:

NOTE:

Your system manager may change the function of each button.

■NORMAL MODE (comes with every console)

This button displays call-related information for active, incoming calls and console-originated calls. For more information on information that displays in normal mode, refer to Displaying in Normal Mode later in this chapter.

■INSPECT MODE

This button displays call-related information for held calls when you are on another call.

■DATE TIME

This button displays the current time of day and date for five seconds.

■TIMER (Elapsed Time)

This button displays elapsed time in hours, minutes, and seconds. Timing begins when you press the TIMER button and stops when you press the button again. The elapsed time information disappears when you press the button a third time.

■COVER MSG RT (Coverage Message Retrieval)

This button retrieves Leave Word Calling (LWC) messages for system users. Leave Word Calling allows callers to leave messages for called parties on a message system that you can access from your console.

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■NEXT MSG

This button displays the next stored LWC message. If you are in Cover Msg Rt mode, the display shows END OF MESSAGES or NEXT TO REPEAT. If you are in Integrated Directory mode, it displays the next caller’s name.

■DELETE MSG (Message)

This button deletes the displayed message.

■INTGRTD DIRECTORY (Integrated Directory)

This button displays users’ names and extensions from the system directory.

■MAKE CALL

This button automatically returns calls from messages left in LWC. It also automatically calls currently-displayed Integrated Directory listings.

■STORED NUMBER

This button displays the code required for accessing an outside line (usually a 9), or the extension number of the facility that the BUSY button monitors. To access this information:

1.Press the STORED NUMBER button

2.Press the BUSY button.

Displaying in Normal Mode

Call-related information includes:

■ Incoming-call button associated with the call

One of six buttons, labeled a through f, lights when a call comes to your console. In the following sample, the lamp that lights is a.

a= TOM BROWN 3062

■ Caller identification

For internal calls, the display shows the caller’s name or the identification assigned to the phone in use, and the caller’s extension. In the following sample, the caller is Tom Brown who is at extension 3062.

a= TOM BROWN 3062

For outside calls, the display shows the kind of outside line used and the outside line’s assigned access code. In the following sample, the access code for the local outside line is 8.

b= OUTSIDE CALL

8

■ Called-party identification

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For incoming calls, the display shows the called party’s name and extension. In the following sample, the called party is Liz Via who is at extension 4328.

e= OUTSIDE CALL to LIZ VIA at EXT 4328

For outside calls, the display shows the kind of outside line used and the outside line’s access code. In the following sample, the access code the line used is a WATS line, with access code 101.

b= WATS 101

■Calling party identification for outbound calls

For an outgoing call, the display shows the called party’s name and extension. In the following sample, the called party is Jeff Morrow who is at extension 4032.

a= JEFF MORROW 4032

If only name information is available, the following displays.

a= JEFF MORROW 4032

If only number information is available, the following displays.

a= 3304 3304

If neither the name or the number is available, the following displays.

a= 3304

or

a = OUTSIDE LINE NAME

TRUNK ID

If the call gets redirected, the following displays.

a= 3304

COVER

System user’s calling privileges

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Your system manager assigns calling privileges for all system users. A 2-digit number assigned by your system manager, followed by a hyphen and 4-alpha characters that identify the user’s calling privileges. The 4-alpha characters are listed in Table 2.

Table 2. Calling Privilege Identifiers

4-alpha character	Meaning
ORIG	The user cannot place any calls from their phone.
OTWD	The user cannot place calls on outside lines from their
	phone.
TOLL	The user cannot place long distance calls from their
	phone.
NONE	The user has no calling restrictions.

■Call purpose

Call-purpose information identifies features that are in use. Table 3 defines call-purpose identifiers.

Table 3. Call Purpose Identifiers

	Identifier	Description
	B or b	Displays when called parties do one of the following:
		■ Do not answer
		■ Send their calls to coverage
		■ Are active on a call that uses temporary bridged appearance
	co	An internal user who doesn’t have calling privileges for outside
		lines attempts to make an outgoing call.
	cs	An internal user who doesn’t have internal calling privileges
		attempts to make a call to another internal phone.
	ct	A caller attempts to call a user who cannot receive calls.

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Table 3. Call Purpose Identifiers (Continued)
	Identifier			Description
	d			Displays when called parties do one of the following:
				■ Do not answer
				■ Send their calls to coverage
				■ Are unavailable and have a temporary bridged appearance.
	f			System users forward their calls to you.
	ic			The system redirects calls to you due to a problem with the
				system or because your system manager has programmed calls
				made to specified extensions to come to you.
	ld			Incoming calls that are listed in the phone book and are placed
				directly to a system user’s extension.
	n			Night service is on and the call goes to the night service station.
	na			Consoles are in night service mode.
	rc			A held call returns to the console.
	rt			An unanswered, transferred call returns to the console.
	sc			A caller places repeated calls on the same line without
				disconnecting.
	s			Displays when a called system user temporarily sends all their
				calls to coverage.
	tc			A caller attempts to make an outgoing call on an outside line that
				you control. The call redirects to you.

■Call status

Call-status displays the phone call’s current status. Table 4 identifies call status indicators and describes when they occur.

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Table 4. Call Status Identifiers
	Identifier		Description
	Ringing		The dialed call rings.
	Wait		The Attendant Call Waiting feature is available.
	Wait, [I]		The Attendant Call Waiting and Intrusion features are
	Intrusion		available.
	Allowed
	Busy		An extension is busy or out of service and neither the
			Attendant Call Waiting nor the Intrusion features are
			allowed.
	Busy, [I]		An extension is busy or out of service and the Attendant Call
	Intrusion		Waiting feature is not allowed.
	Allowed

NOTE:

If your system has Integrated Services Digital Network (ISDN) —

Primary Rate Interface (PRI), refer to Chapter 4, ‘‘Using the

Features’’ , for display information associated with ISDN-PRI.

Ringer-Volume Control Area

The ringer-volume control area provides volume control for:

■Incoming calls

■Timed reminder tones (notification that a call needs additional attention)

■Call waiting tones (notification that a call is waiting to be answered)

■Emergency access to attendant calls (not Crisis Alert calls)

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Figure 8. Ringer Volume Control Area (enhanced console)

The ringer volume control area has an (up) button, a (down) button, and a

SELECT button. To adjust the volume on your console:

1.Press and release the (up) button) or (down) button to activate the display.

The display exhibits a bar graph and identifies the tone to be adjusted.

2.Press the SELECT button to choose the type of tone that you wish to adjust.

3.Press and release the (up) button to increase the volume or the (down) button to decrease the volume.

4.Press any other button on the console to complete or cancel this task.

Selector Console

The Selector Console allows you to transfer calls and determine the status of an extension. It has two groups of buttons and lamps: the Hundreds Group Select (HGS) and the Direct Extension Selection (DXS) with Busy Lamp Field (BLF).

The basic console has 8 HGS buttons; the enhanced console has 20. You use them in conjunction with the DXS buttons to dial an extension. For example, if you wish to transfer a call to extension 3452, press the HGS button labeled 34, then press the DXS button labeled 52.

The 100 DXS buttons are labeled from 00 to 99. When combined with the HGS buttons, they provide up to 800 possible extensions for the basic console and up to 2000 possible extensions for the enhanced console. For more information on how to transfer calls, refer to ‘‘Transferring Calls to Internal Extensions’’ on page 24 .

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Figure 9. Selector Console Area

Determining Extension Number Status

You can determine the status of an extension by pressing the two buttons necessary to complete the extension and looking at the lamp to the left of the appropriate DXS button.

■If the lamp is dark, the extension is idle.

■If the lamp is lighted, the extension is in use. You can still transfer a call if system users have more than one line available. Ask your system manager about the phones in your company.

■If the extension is busy, you hear a busy tone.

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■If a station has the SAC feature active and is busy, the DXS/BLF lamps remain steady until the station is no longer busy. At that time, the lamp goes to a flashing mode. The PC Console alerts by changing colors on the icon for the associated extension.

Tones Heard Through Handset or Headset

When you operate the console, you hear tones through the handset or headset that can indicate progress or status of a call, or identify types of incoming calls. Table 5 describes the tones available on your console.

Table 5. Ringing and Tones Descriptions

Tone Name		Pitch	Frequency	Meaning
Ringback		Low	15 times a	A transferred call comes back to the
			minute	console.
Special		Low	Single	Calls are waiting to be answered.
Ringback
Busy		Low	60 times a	The called extension is busy.
			minute
Fast Busy		Low	120 times a	A caller dialed an incorrect number
			minute	or called a phone that cannot be
				called.
Confirmation		n/a	Three short	The operation requested (activated or
			bursts	deactivated) is accepted.
Coverage		n/a	One short	A call to one extension rings at a
			burst	different extension.
Dial		Low	Continuous	A phone is ready to use.
			steady tone
Intercept		On-Off,	Siren-type	A caller dialed a number incorrectly
		high and	“Dee-Do”	or called a phone that cannot be
		low		called.
Reorder		Low	120 times a	All trunks within a particular trunk
			minute	group are busy or that a requested
				feature is not available.
				Continued on next page

DEFINITY® Enterprise Communications Server Release 7								Issue 4
Console Operations 555-230-700								June 1999
2 Understanding the Console Layout
Physical Layout of Your Console								22
Table 5. Ringing and Tones Descriptions (Continued)
	Tone Name			Pitch		Frequency		Meaning
	Call Waiting			Low		15 times a		A call is waiting at the console and
	Ringback					minute with		the called party has been notified that
						decreasing		the call is waiting.
						volume
						during the
						last 0.2
						second
	Incoming			On-off,		0.5 second		An incoming call is waiting to be
	Call Ringing			low				answered.
	Calls Waiting			On-off,		0.25 second		One or more incoming calls are
	(Queued			low				waiting to be answered.
	Calls)
	Timed			high		On for 0.5		A single-party call is on hold for
	Reminder					second; off		longer than the time allowed by your
	(Attendant					for 1		company. This tone also occurs when
	Recall)					second		someone on a conference call calls
								you or an unanswered transferred call
								returns to you.
	Emergency			On-Off,		Siren-like		A tone that indicates an emergency.
	Access			high and				This ringing tone is heard on the
	Ringing			low				latest models of the basic console and
								all models of the enhanced console.
								Continued on next page