Lucent Technologies MDC 9000, MDW 9000, MDW 9010 User Manual

Document #: 555-660-138 Comcode 108196171 Issue 1, February 1998

MERLIN LEGEND

Communications System

MDC and MDW Telephones User’s Guide

Contents

Your MDC 9000 or MDW 9000/9010 Telephone ....................................................... 1

Describes the buttons and display

Understanding Your Telephone ......................................................................... 2

Line Button Types, Tones, Rings, Line Buttons, Using a Feature Button ..................... 3

Feature Finder .......................................................................................... 4–5

Use to choose the right feature for the activity you want to perform.

Headsets .................................................................................................... 6

Headpiece, Using Headsets

Call Handling ............................................................................................... 7

Making & Answering Calls, Conference, Hold, Transfer

Messaging ............................................................................................... 8–9

Leaving Messages, Receiving Messages........................................................... 8

Posting Messages, Signaling & Notify .............................................................. 9

Using Features ........................................................................................... 10

Feature Button, Feature Codes

Often-Used Features ................................................................................ 11–19

Account Codes, Authorization Codes ............................................................. 11

Auto Dial ............................................................................................... 12

Callback, Call Waiting .............................................................................. 13

Camp-On, Coverage, Direct Voice Mail ........................................................... 14

Do Not Disturb, Forward & Follow Me ............................................................ 15

Last Number Dial, Paging ........................................................................... 16

Park & Pickup, Personal Speed Dial .............................................................. 17

Pickup, Privacy, Recall ............................................................................. 18

Reminders, Saved Number Dial, System Speed Dial ............................................ 19

Troubleshooting ..................................................................................... 20–21

Solving Common Problems

Programming Buttons & Settings ................................................................. 22–23

Programming Buttons, Programming Settings, Special Characters ......................... 22

Programming Codes .................................................................................. 23

Pull-Out Card

Remove this and use it to keep track of speed dial codes, group numbers, and other .....

information about your phone and system.

Called Party Code Called Party Code

Message Code Message Code

01 11

02 12

03 13

04 14

05 15

06 16

07 17

08 18

09 19

DO NOT DISTURB

OFTEN-USED SYSTEM SPEED DIAL CODES

POSTED MESSAGES

Security Alert Your Responsibility for Your System’s Security␣

Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf) can result in substantial additional charges for your telecommunications services. You are responsible for the security of your system. There may be a risk of toll fraud associated with your telecommunications system. Your system administrator should read all installation, instruction, and system administration documents provided with this product to fully understand the features that can introduce the risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use.

Your MDC 9000 or MDW 9000/9010 Telephone

Headset On/Off Button

Press to turn the headset on and off.

Headset Jack

(MDC 9000) For headset adapter cord.

Battery Charging Contacts

Handset batteries charge through these contacts. Clean periodically by rubbing them with a soft gum eraser.

Volume Control

(MDC 9000) Slide the switch to adjust the volume of the earpiece to Normal or High. (MDW 9000/9010) An 8-interval pushbutton controls the ringer volume when the phone is off and the receiver volume when the phone is on.

Status

(MDC 9000) Press to turn on the display when the handset is off, or to update the display when the

STAT indicator appears.

Mute

(MDW 9000/9010) Press to turn the microphone on/off so that you can/cannot be heard by the caller.

Conf (Conference)

Press to add another party to your call (see p. 7).

Headset Jack

(MDW 9000/9010) For headset adapter cord.

To Update Display:

Status

Press Two Loud Beeps

means

PSTAT

On/Off

ABC3DEF

JKL

TUV

Oper

MDC 9000

Move Closer to Base Unit STAT/RANGE

Move Closer to Base Unit

ON MSG

RANGE BATT

Status

GHI

PQRS

Conf Trans Feat

Ext.

Hold

MNO

WXYZ

User Instructions

(MDC 9000) A quick reference to most important cordless phone features.

Antenna

Directory Card

(MDC 9000, behind cover)

Handset Display

Displays status of lines and range. For details, see figure opposite.

Outside Line/ Programmable/ Intercom/ Drop Buttons (6)

See Line Buttons, p. 3, for line button assignments.

Hold

Press to put a call on hold (see p. 7).

On/Off

To turn the handset on, press once. ON appears in the display. To turn off, press again. Turn on to make or answer a call, and turn off to hang up (see p. 7).

Feat (Feature)

Press to enter program mode (see p. 22).

Trans (Transfer)

Press to transfer a call to another extension (see p. 7).

Handset Extension Label

Write the extension number on this label using a pencil or ballpoint pen only.

-Handset Display-

1 823

ON MSG

RANGE BATT

PSTAT18

6 5

1 — Line Status Indicators show status of

outside and inside lines. Arrow or rectangle “points” to the line button it represents and flashes in different patterns to show activity on the line (see box below).

2 — P appears when in program mode. 3 — STAT (MDC 9000 only) appears steady-on

when handset is out of range. Remains until all line status indicators are updated.

MUTE (MDW 9000/9010 only) appears when the handset microphone is off.

4 — MSG appears when you have received a voice

mail message.

5 — BATT appears when there are only a few

minutes of conversation time left. Handset gives 2 short beeps. Place handset on the base to recharge.

6 — RANGE appears (and handset beeps twice)

if Status (off only) or On/Off button is depressed when handset is out of the base’s range. To make or receive calls, move handset closer to base.

7 — ON appears when the handset is turned on

after you pressed On/Off.

8 — 18 (MDW 9010 only) indicates Local Test

Mode; 1 through 10 are used in Wireless Test Mode.

-Line Status Indicators-

Arrows ( or ) indicate the next available line. Rectangle ( ) indicates activity at any extension.

Steady on indicates a busy line.

Off continuously indicates an idle line.

Note: This quide covers the MDC 9000, MDW 9000, and MDW 9010. The picture shows the MDC

9000. The differences are as follows:

Instead of a Status button, the MDW 9000 and MDW 9010 have a Mute button. Press the Mute button to turn the handset and headset microphone off for privacy while having a conversation. The Headset jack on the MDW 9000 and MDW 9010 is located at the bottom of the handset, above and to the left of the Handset Extension Label.

indicates the line you’re using.

Flash Long on, long off indicates a ringing call.

Wink Long on, short off indicates a call on hold.

Understanding Your Telephone

␣ Line Button Types␣

See Line Buttons, p. 3, for the location and definition of line buttons on your handset. All Telephones

NNN-XXXX

Telephones with ICOM Buttons

ICOM Ring Make/receive inside ringing calls.

ICOM Voice Make inside voice-announced calls

ICOM Make (not receive) inside calls Originate only. Only

To clean your phone, unplug it from the wall jack (if applicable) and use a prevent permanent damage, do not immerse the phone in water or any liquid, and do not use liquid or aerosol cleaners directly on the telephone.

Make/receive outside calls only.

and receive inside ringing calls.

CAUTION:

Telephones with System Access (SA) Buttons

SA buttons give you access to inside or outside lines

for making and/or receiving calls. To make an outside call on an SA button, first dial the dial-out code (usually 9) that your system manager supplies. No dial-out code is necessary when you call another extension.

SA Ring Make/receive inside/outside ringing

calls.

SA Voice Make/receive outside calls; receive

SA Originate Make (not receive) inside and Only outside calls.

Shared SA Make/receive calls for co-workers or (SSA) join conversations. The line is shared

Pool Make/receive outside calls only. Use

inside ringing calls; make inside voice-announced calls.

with another co-worker(s). One person has an SA button that is shared with one or more others who have SSA buttons corresponding to it. See Rings for information about how calls ring at these buttons.

the dial-out code supplied by your system manager.

slightly

dampened cloth. To

␣ Tones␣

Tone Meaning

Dial tone (steady) You can make a call. Busy (slow repeating tone) The phone you are calling is busy. Fast busy (fast repeating tone) No lines are available. Error (alternating high-low tones) You dialed a number or used a feature incorrectly. Confirmation (double break in You used a feature correctly.

dial tone followed by steady tone) Callback (5 short beeps) This call is receiving Callback treatment (see p. 13). Call Waiting (1 or 2 beeps) You have an inside (1 beep) or an outside (2 beeps)

call waiting (see p. 13).

␣ Rings␣

The table below helps you identify the different types of ringing. You can also personalize ringing at your telephone or adjust ring timing for the line buttons where calls arrive. Programming Buttons & Settings, p. 22, tells you how to change the settings. Listed below are your options:

• Personalized Ring. (MDW 9000/9010 only) Allows you to give calls ringing at your phone one of eight distinctive rings.

• Abbreviated Ringing. When you are on a call and another call arrives at your phone, you can use this feature to give the second call a short ring.

• Immediate Ring. Calls ring immediately on line buttons set this way.

• Delay Ring. This setting causes calls to ring at your phone after a delay. If your calls are being covered, this allows time for another person to answer a call before you do.

• No Ring. Calls do not ring (except for returning transferred and Callback calls). Calls on lines set for No Ring do not receive coverage (p. 14).

• Send Ring. Usually, when a call comes in on an SA button, it rings there immediately and rings at corresponding SSA buttons after a delay, giving the person with the SA button time to answer before the call is picked up by someone with a corresponding SSA button. When busy on another call, the person with the SA button can use the Send Ring setting to make calls arriving at other SA buttons

immediately

ring

Ring Meaning

on corresponding SSA buttons.

1 long ring Inside call or returning Callback call (see p. 13) on

MDC 9000 1 short ring and 1 long ring Outside call 2 short rings and 1 long ring Outside call is transferred to you, returning transferred

call, or returning Callback call (see p. 13) on

MDW 9000/9010

␣Line Buttons␣

The lower buttons are programmed as shown below. 3,4, and 5 are programmable line buttons that you can program with features (p. 22). One may be programmed as a Feature button (p. 10) if you enter account codes (p. 11) during calls.

543

PSTAT18

ON MSG

RANGE BATT

ICOM/SA

(R)

ICOM/SA

(V)

The Voice Announce setting should be turned off because the handset does not have a speaker function. The system manager can turn Voice Announce off at your extension through system programming.

To turn Voice Announce off with your handset:

1. Turn the phone on and press the imprinted Feat button; then dial 00.

2. Press any ICOM or SA button.

3. Dial ✻✻10.

4. Press the imprinted Feat button; then dial 00 to exit program mode. You cannot be assigned to a paging group. Ringing options should be used with caution.

DROP

␣Using a Feature Button␣

To use many system features, you can either program a Feature button or dial # before entering a feature code. You only need a programmed Feature button in order to enter account codes (p. 11) during calls. For details about programming a Feature button, see p. 10. If a Feature button is programmed, there will be two Feature buttons on the handset:

• The programmed Feature button. If you choose to program a Feature button, use the top right line button for this purpose (button 5, above).

• The factory-set imprinted Feat button (see p. 1) on the handset, located beneath the dialpad. This imprinted Feat button is used to program buttons and settings (see p. 22).

Throughout this book, we refer to the programmed Feature button. The telephone Feat button used to enter program mode is the imprinted Feat button.

Feature Finder

This table shows where to look for information about performing specific telephone activities. Any features that do not have detailed instructions can be used by following the directions in Using

Features (p. 10) or programmed by following the instructions in Programming Buttons & Settings (p. 22).

Calling

If you want to ... Then

Dial numbers with the touch of a button. See Auto Dial, p. 12.

Program codes for numbers you dial often. See Personal Speed Dial, p. 17.

Quickly dial numbers your company has programmed. See System Speed Dial, p. 19.

Make a voice-announced call to 1 or more co-workers. Use an ICOM Voice or SA Voice button (Line

Broadcast over the company’s loudspeaker system. See Paging, p. 16.

Make and answer calls with no hands. For information about a headset, see p. 6.

Automatically redial a number you dialed before. See Last Number Dial, p. 16, and Saved

Connect to an extension or outside line when it’s See Callback, p. 13. free (phones with SA buttons only).

Enter an account code before or during a call. See Account Codes, p. 11.

Know if someone is calling you when all your other See Call Waiting, p. 13. lines are in use.

Disconnect the call you’re on without hanging up. See Recall, p. 18.

Set up a conference with as many as 4 others. See Conference, p. 7.

Transfer a call. See Transfer, p. 7, and Park & Pickup, p. 17.

Reach a voice mailbox without calling the person. See Direct Voice Mail, p. 14.

Make a call from another extension, using your own See Authorization Codes, p. 11. calling privileges.

Put a call on hold. See Hold, p. 7.

Button Types, p. 2) and see also Paging, p. 16.

Number Dial, p. 19.

Customizing Your Phone

Program a feature on an unused line button. See Programming Buttons & Settings, p. 22.

Adjust volume of the earpiece or ringer. See p. 1.

Give your phone its own distinctive ring See Rings, p. 2. (MDW 9000/9010 only).

Delay or remove the ring from an outside, SA, or See Rings, p. 2, and Coverage, p. 14. ICOM line button.

Feature Finder

Covering Calls

If you want to ... Then

Have a co-worker answer your calls. See Coverage, p. 14, Answer all of a co-worker’s calls from your telephone.

Stop your calls from being covered by others.

Stop your outside calls from going to your company’s See Coverage, p. 14. voice mail system (or send calls to voice mail).

Forward your calls to another telephone. See Forward & Follow Me, p. 15. Answer your calls from another extension.

Answer a call ringing at a co-worker’s extension. See Pickup, p. 18. Answer a call on a line that’s not on your phone.

Put a call on hold at a busy extension until your If your phone system doesn’t have voice mail, co-worker is ready for it or complete a transfer to an see Camp-On, p. 14. extension that doesn’t answer.

Hold a call when you’re trying to transfer it and your See Park & Pickup, p. 17. co-worker doesn’t answer; page your co-worker while the call waits.

Messaging

Let a co-worker know you called. See Messaging, pp. 8–9. Find out if you have a voice mail message, fax, or

other message. Signal a co-worker to contact you. Choose a message to leave for co-workers who have

display phones.

and Line Button Types, p. 2.

Reach a voice mailbox without calling the person. See Direct Voice Mail, p. 14.

Privacy

Prevent interruptions by blocking calls to your phone. See Do Not Disturb, p. 15.

Prevent co-workers from joining your calls. See Privacy, p. 18.

Timekeeping

Remind yourself of appointments. See Reminders, p. 19.

Headsets

␣Headpiece␣

Your Lucent Technologies cordless or wireless phone is equipped with a single-prong headset jack on the left, near the volume control switch (MDC 9000), or on the bottom, near the extension label (MDW 9000/9010).

Your headset assists in call answering and provides hands-free operation. The headpiece provides sound in one ear. It has an adjustable headband and soft ear cushion. The

noise-canceling microphone reduces background noise by up to 75%. Important: The range of the handset is diminished when you are using the headset. Therefore, you

may need to move closer to the base, or move the base closer to your operating area.

␣Using Headsets␣

When using a headset, the 12-inch (30-cm) headset adapter cord is required. The “quick disconnect” plug on the headset adapter cord attaches to the headset. The headset adapter miniplug is then inserted into the headset jack on the handset.

If desired, the headset adapter cord can be removed from the handset without the call being dropped. You can then use the handset as you normally would.

Note: Calls cannot be heard on the handset when the headset adapter cord is connected to the headset jack. The handset microphone is also disabled.

Answering Calls with a Headset

For convenience when using the holster, the headset On/Off button near the antenna should be used. This button will become active only when the headset adapter cord is plugged into the headset jack. It is identical in function to the On/Off button to the left of the Hold button.

Headset Jack

(MDC 9000)

Headset Adapter

Quick

Disconnect

Plug

Cord

When you receive a call, you hear ringing coming from the handset; you do not hear a tone from the headset itself. To answer a call, activate the headset On/Off button near the antenna, or if you prefer, the On/Off button to the left of the Hold button (if the handset is not in the holster).

Placing Calls with a Headset

To place a call with a headset:

1. Remove the handset from the holster.

2. Press the On/Off button to access an available line.

3. Dial the number as described in Making & Answering Calls, p. 7.

CAUTION:

Line 3Line 2Line 1

PSTAT

ON MSG

RANGE BATT

ICOM

Mute On/Off Hold

GHI

PQRS

Conf

Trans

ABC3DEF

JKL

TUV

Oper

MDC 9000

Line 4

MNO

WXYZ

Feat

Do not plug any other devices into the headset jack.

Headset Jack

(MDW 9000/9010)

Call Handling

␣Making & Answering Calls␣

First, review pp. 1–2 to find out about the buttons, tones, and rings on your telephone. If you have a headset, see p. 6. In this guide, instructions for using features may not include all the possible ways you can make a call.

To make a call

call on a specific line (for example, an SA or ICOM line for a voice-announced call), select an idle line button and press it before pressing the On/Off button.

To answer a call

, press the On/Off button. A line button is automatically selected for you. To make a

, press the On/Off button.

␣Conference␣

A conference call can have up to three inside participants, including yourself and up to two outside participants.

1. Dial the first outside number or extension. Announce the call.

2. Press the Conf button to put the call on hold.

3. Select an ICOM, SA, or numbered line button.

4. Dial the next number or extension.

5. Announce the call and press Conf.

6. Repeat Steps 2–5 for each participant.

• Press the Drop button and line button to

drop any participant added.

• Press the Hold button to temporarily

leave the conference. Then press any participant’s line button to rejoin the conference.

7. To end the conference, hang up.

SECURITY ALERT:

If the system selects an SA Voice button when you add a conference participant, you hear a beep instead of ringing after you dial the extension. If the call is not answered and you press the Conf button to complete the call, your conversation with other conference participants is broadcast on the extension’s speakerphone. To prevent this, be sure to drop an unanswered extension that you’ve called on an SA Voice button.

␣Hold␣

When you have a call or conference on hold, your phone beeps once each minute.

1. Press the Hold button to put a call on hold. (Do not press Drop to end a conference while the call is on hold.)

2. To return to the call or conference, press the winking ICOM, SA, or line button that is holding the call.

␣Transfer␣

To transfer:

1. Press the Trans button. The system selects an ICOM or SA button and puts the call on hold.

2. Dial the extension or the outside number.

3. Announce the call if desired.

4. Press the Trans button or hang up. To cancel the transfer or return to the call on hold, press the winking ICOM, SA, or line button.

To one-touch manual transfer:

1. Press the programmed Auto Dial button (p. 12) for the number where you want to transfer the call.

2. Announce the call.

3. Press the Trans button or hang up. To cancel the transfer or return to the call on hold, press the ﬂashing button.

To one-touch auto transfer if available:

Press the programmed Auto Dial button.

+ 19 hidden pages