Logitech 981-000517 Product Data Sheet
Choosing the Right Headset for Business Use:
Cost and Performance Matters
A Frost & Sullivan White Paper
Introduction .................................................................................................................................. 3
Collaboration Drives Modern Business ..................................................................................... 3
Headsets are Critical for the New Workplace .......................................................................... 5
Low-Cost Headsets Should Deliver Enterprise- Quality Experience .................................... 7
Conclusion ..................................................................................................................................... 9
frost.com
contents
Choosing the Right Headset for Business Use: Cost and Performance Matters
INTRODUCTION
As companies continue to embrace soft phones, conferencing services and unied communications clients,
they are recognizing the value in deploying headsets to all their end users – not just contact center agents and
high-level managers and executives. Knowledge workers at all levels of the organization can reap the benets
of headset use, and then some: better audio and voice quality, crisper communications, hands-free meeting
participation and improved productivity. That, in turn, helps their employers see better ROI not just from their
headset investment, but from all their communications and collaboration applications.
Indeed, Frost & Sullivan research shows that more businesses are adopting headsets to accompany the
growth of PC-based communications. We expect the number of UC headsets purchased for ofce use to
grow at a CAGR of 23.1% from 2013 to 2020. A large reason for that bump: the installed base of activated
PC communication clients is expected to more than triple over the next ve years, and the employees using
that new technology will need headsets to get the most out of their UCC applications.
As the need for headsets penetrates organizations, reaching employees at all levels of the business, companies
must pay attention to the cost of the new peripherals they deploy. Pricing pressures are among the top three
concerns for decision-makers when they consider headset purchases. But even as headset prices are decreasing,
some buyers have found that bargain headsets don’t deliver the quality they expect and their users demand.
The consequences of such poor performance can be stark: when audio and voice quality suffer, employees stop
using the UC tools as they are supposed to – and their employers don’t see the promised benets and ROI of
the new technology.
This paper will outline the trends in headset use for businesses today and into the future; discuss the benets
headsets provide, especially as more employees rely on PC-based communications; offer insight into the pitfalls
of using a low-quality device; and deliver best practices for ensuring that even small headset investments deliver
maximum bang for the buck.
COLLABORATION DRIVES MODERN BUSINESS
Clearly, companies have embraced the idea of supporting a remote and virtual workplace, allowing employees
to work in ways that drive productivity and increase the bottom line. A recent Frost & Sullivan survey of
more than 1,000 IT decision-makers in the US and Europe reveals that, on average, more than one-third of
employees routinely work either remotely or from the road.
1/3 of employees
routinely work
either remotely
or from the road
Source: Frost & Sullivan
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