Lexus Rx350 2012 Owner's Manual
RX 350
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WARRANTY AND SERVICES GUIDE
Owner Amenities | Warranty Information | Maintenance Requirements
2014
Authorized
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deAlership
MAintenAnce And
repAirs
Lexus recommends having maintenance and repairs for your vehicle
performed by an authorized Lexus
dealership. To locate your nearest
authorized Lexus dealership, log
on to www.lexus.com or contact
Lexus Customer Satisfaction at
(80 0) 2 55 -3 987.
WELCOME TO THE LEXUS FAMILY
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From everyone at Lexus, thank you
for purchasing one of our vehicles.
Your Lexus is designed to deliver
uncompromising luxury and performance. We are committed to
providing you with an ownership
experience that is second to none,
and we look forward to serving you
in the years ahead. Welcome to the
Lexus family!
Taking Delivery of Your
New Lexus
As you take delivery of your new
vehicle, there are some important
services you should know about.
These include:
Lexus Personalized Settings: Your
vehicle includes a variety of electronic features that can be personalized
to your preferences. For example,
doors can be programmed to remain
locked when you shift into “Park.” See
your dealer for details.
Scheduled Maintenance: Your vehicle
requires main tenance every six
months or 5,000 miles, whichever
comes first. See page 44 for details.
Dealership Service Department:
Your service department is committed to helping you keep your Lexus
performing at its best. Your dealer
will provide you with the department’s
hours of operation, appointment
procedures and information on any
special services.
Warranty Coverage: Your Lexus is
covered by one of the finest warranties in the industry. See page 15 for a
summary of coverages.
Roadside Assistance: Roadside assistance is provided for 48 months from
your vehicle’s in-service date, regardless of mileage. See page 6 for details.
Again, thank you for choosing Lexus.
We wish you many years of safe and
pleasurable driving.
Pre-Delivery Service: Your dealership has performed a thorough
service to prepare your vehicle for
delivery. This includes initializing
certain electronic features, such as
the one-touch power windows.
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TABLE OF CONTENTS
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OWNER AMENITIES
Complimentary Services
First Scheduled Maintenance Service ......................................... 4
Second Scheduled Maintenance Service ..................................... 4
Loaner Vehicle .............................................................. 5
Travel Protection ............................................................. 5
Roadside Assistance ......................................................... 6
Other Benefits and Assistance
Quality Control .............................................................. 7
Vehicle Service History ...................................................... 7
Vehicle Service Agreements ................................................. 7
Body Repairs ................................................................ 7
The Smart Key ............................................................... 8
WARRANTY INFORMATION
Introduction
If You Need Assistance ...................................................... 9
The Lexus Commitment ..................................................... 14
Warranty Coverages at a Glance ........................................... 15
Your Warranties in Detail
General Warranty Provisions ................................................ 16
New Vehicle Limited Warranty .............................................. 18
Federal Emission Control Warranty.......................................... 22
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TABLE OF CONTENTS
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California Emission Control Warranty ...................................... 28
Tire Limited Warranty ...................................................... 34
Your Responsibilities
Operation and Maintenance ............................................... 35
Obtaining Warranty Service ................................................ 37
MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance ................................. 39.
Maintenance and Lexus Warranty Coverage ............................... 40
Lexus Dealership Service ................................................... 41
General Maintenance and Regular Use...................................... 42
Scheduled Maintenance Log
Determining Your Maintenance Interval: Months vs. Mileage ................ 44
Special Operating Conditions .............................................. 44
Complimentary First Scheduled Maintenance Service ...................... 45
Complimentary Second Scheduled Maintenance Service ................... 46
Scheduled Maintenance Log ............................................... 48
Explanation of Maintenance Items .......................................... 68
Vehicle Identification ........................................................ 73
INDEX ............................................................... 74
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COMPLIMENTARY SERVICES
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To help ensure that your ownership
experience is pleasant, convenient
and trouble-free, Lexus provides you
with a variety of complimentary services. These services are described
Amenities
on the following pages. Other valuable owner benefits are described in
the section entitled “Other Benefits
and Assistance” beginning on page 7.
First Scheduled Maintenance
Service: Six Months or
5,000 Miles
This complimentary service is performed at six months or 5,000 miles,
whichever occurs first. To obtain this
service, contact your Lexus dealership. Your complimentary service will
include these items:
• Inspect and adjust all fluid levels
• Program Lexus Personalized
Settings, if requested
• Reset maintenance reminder light
• Rotate tires
• Visually inspect brake pads,
calipers and rotors
• Check installation of driver’s
floor mat
• Inspect wiper blades
• Road-test vehicle
What are Lexus Personalized
Settings?
Your vehicle includes a variety of
electronic features that can be programmed to your preferences. For
example, doors can be programmed
to remain locked when you shift into
“Park.” (For more information, see
the “Customizable Features” section
of the Specifications chapter in your
Owner’s Manual.) Programming of
these features is performed once at
no charge, provided you obtain the
service at the six-month/5,000-mile
scheduled maintenance service.
Programming of some Lexus
Personal ized Settings requires
special equipment and may be
performed only by an authorized
Lexus dealership.
Second Scheduled
Maintenance Service:
12 Months or 10,000 Miles
This complimentary service is performed at 12 months or 10,000 miles,
whichever occurs first. To obtain this
service, contact your Lexus dealership. Your complimentary service
will include these items:
• Replace engine oil with 0W-20
oil; replace oil filter
Complimentary Services4
COMPLIMENTARY SERVICES
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Amenities
• Reset maintenance reminder light
• Rotate tires
• Visually inspect brake pads,
calipers and rotors
• Check installation of driver’s
floor mat
• Inspect wiper blades
• Road-test vehicle
If you do the majority of your driving
under certain special operating conditions, additional items are included
in this service. See the “12 Months or
10,000 Miles” chart on page 48.
Loaner Vehicle
If your vehicle must be kept overnight
at a Lexus dealership for a warrantycovered condition that requires more
than eight hours to repair, Lexus will
provide you with a complimentary
loaner vehicle for up to five days.
Travel Protection
Lexus will reimburse for a rental car
for up to five days and for overnight
lodging for up to three nights (not to
exceed $200 per night) if all of the
following occur:
• Your vehicle becomes inoperable
or unsafe to drive when you are
more than 100 miles from home.
• Your vehicle’s malfunction
is caused by a warrantycovered condition.
• Repairs will take longer than
eight hours to complete.
To obtain reimbursement for rental
car and lodging expenses, contact a
Lexus dealership service consultant.
Complimentary Services
5
COMPLIMENTARY SERVICES
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Roadside Assistance
Lexus roadside assistance coverage
is for 48 months from your vehicle’s
in-service date, regardless of mileage.
Coverage is provided 24 hours a day,
Amenities
365 days a year, for vehicles operated
in the United States, U.S. territories
and Canada. Assistance is administered through the American
Automobile Association.
Services Provided
• Roadside services such as bat-
tery jump-start, tire change, fuel
delivery, vehicle extrication and
towing in case of minor accident.
• Towing to the nearest Lexus
dealership (or an alternate repair
facility, if necessary).
• Assistance in locating alternate
transportation and lodging.
• Visit the Apple and Google app
stores to download the complimentary Lexus Roadside
Assistance app.
2) Have as much of the following
information as possible:
• 17-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
• Owner’s name and home address
• Vehicle license plate number
• Location of vehicle, including
the nearest major intersection
3) Wait at your vehicle or in a nearby
secure location for the roadside
assistance provider to arrive.
Additional Coverage
After your roadside assistance coverage expires, you may join a motor
club created exclusively for Lexus
owners. Benefits include roadside
assistance coverage, a trip-planning
service and discounts on travel and
dining. For further information, call
(800) 25-LEXUS.
How to Get Help
To obtain roadside assistance, take
the following steps:
1) Call (800) 25-LEXUS
(800/255-3987).
Complimentary Services6
OTHER BENEFITS AND ASSISTANCE
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Amenities
Quality Control
You may have noticed a few miles on
the odometer when you took delivery
of your Lexus. This mileage is a result
of the comprehensive process used
to ensure the quality of your vehicle.
This process includes ex tensive
inspections during and after production.
The final inspection takes place at the
selling dealership and includes a
road-test conducted by a trained
Lexus technician.
If you’d like to know more about
Lexus quality-control procedures, ask
a Lexus dealership service consultant.
Vehicle Service History
When you have your vehicle serviced
at a Lexus dealership, your service
information is recorded in the Lexus
National Service History database.
This is the first database of its kind in
the automotive industry. It can be
accessed by any Lexus dealership in
the United States — a great convenience if you relocate or need to have
your vehicle serviced while traveling.
the cost of specific repairs beyond
the factory warranty period. They also
cover services such as towing, substitute transportation and lodging to
minimize your inconvenience should
your vehicle require repair. Lexus
vehicle service agreements are
available with a variety of coverage
options. A Lexus dealership sales
consultant can help you select the
plan that’s best for you.
Body Repairs
If you’re involved in a collision, you
want your vehicle to be returned to
its pre-accident condition when
repaired. That’s why it is important to
make sure repairs are made only with
Genuine Lexus Parts. Some repair
shops and insurance companies may
suggest using imitation or salvaged
parts to save money. However, these
parts do not meet Lexus’ high standards for quality, fit and corrosion
resistance. In addition, imitation and
salvaged parts (and any damage or
failures they may cause) are not
covered by any Lexus warranty.
Vehicle Service Agreements
If you plan to keep your vehicle for
several years or if you accumulate
mileage quickly, you may want to
purchase a Lexus vehicle service
agreement. These agreements cover
The best way to ensure that your vehicle
is repaired with Genuine Lexus Parts
is to take it to a Lexus dealership. Each
dealership works with selected collision
repair centers that meet Lexus’ strict
requirements for training, equipment,
Other Benefits and Assistance
7
OTHER BENEFITS AND ASSISTANCE
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quality and customer satisfaction.
These repair centers use Genuine
Lexus Parts exclusively in the repair
of Lexus vehicles.
Amenities
The Smart Key
Your Lexus vehicle was made with
two “Smart Keys” and an aluminum
key-number plate. Each Smart Key
includes an electronic main key that
has an integrated mechanical backup
key. The electronic key controls the
remote-entry and theft-deterrent
systems, enables the push-button
start switch and controls the engine
immobilizer. The mechanical key can
be removed from the electronic key
and used to operate the driver’s door
lock, the glove box lock and the trunk
lock (if equipped).
Replacing the Key
Your Lexus dealer can generate
replacement keys. Certain bonded/
registered locksmiths may also be
able to generate replacement keys.
When ordering a new key, bring all
keys for the vehicle to your dealership. If a Smart Key or the keynumber plate is not available, a Lexus
dealer or certain locksmiths can
obtain the key code from a restricted-
access database. These businesses
can also access a service utility to
register the keys to the vehicle if all
registered keys have been lost.
If you lock your key in your vehicle
and do not have a spare, your dealer
can make a new mechanical key from
the code on the key-number plate.
Certain bonded/registered locksmiths may also be able to generate
a replacement mechanical key. If a
Lexus dealer is not available, please
refer to www.aloa.org to find a
bonded/registered locksmith who
performs high-security key service.
Keeping the Key Safe
Replacing a Smart Key may be costly.
We advise you to keep a spare Smart
Key and the key-number plate in a
safe place. If you record the key
number in more than one place, do
not record it in a way that can be easily
identified and associated with the
vehicle. For example, don’t leave the
number somewhere that can be
accessed by a valet. It is wise to keep
a copy of the key number outside of
the vehicle.
Other Benefits and Assistance8
IF YOU NEED ASSISTANCE
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Both Lexus and your Lexus dealer are
dedicated to serving your automotive
needs. Your complete satisfaction is
our first priority. Should you have a
problem or concern, please take the
following steps to ensure the quickest
possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager
or customer satisfaction manager.
If necessary, ask the dealership owner
or general manager for assistance. In
most cases, a satisfactory solution can
be reached at this step.
Step 2
If the dealership does not address
your concern to your satisfaction,
call the Lexus Customer Satisfaction
Department at (800) 25-LEXUS
(800/255-3987). In Canada, call
(800) 26-LEXUS (800/265-3987).
In Mexico, call 95-1-310-328-2075.
You may also write to us at:
Lexus Customer Satisfaction
Department
P.O. Box 2991
Torrance, CA 90509-2991
Whether calling or writing, please
provide the following information:
• 17-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
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• Current vehicle mileage
• Name of your selling and
servicing Lexus dealerships
• Your day and evening
telephone numbers
Introduction 9
IF YOU NEED ASSISTANCE
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Step 3
If your concern has still not been
resolved to your satisfaction, Lexus
offers additional assistance through:
National Center for Dispute
Settlement (NCDS)
P.O. Box 457
Mt. Clemens, MI 48046
(866) 272-4872
Important: You must use NCDS prior
to exercising rights or seeking remedies
available to you through a court
action pursuant to the MagnusonMoss Warranty Act. In addition, you
must use NCDS if you are required to
do so prior to exercising certain rights
or seeking certain remedies available
under the Lemon Laws of your state.
See the Lemon Law Guide for specific
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requirements applicable in your state.
However, if your state law permits and
if you choose to exercise rights and
seek remedies that are not created by
the Act, you need not use NCDS.
NCDS Arbitration
What is the Dispute Settlement
Program?
This program consists of local professionals who are trained and experienced in arbitration. The arbitrator(s)
appointed by NCDS will arbitrate
your case by reviewing the facts you
present; having the vehicle inspected,
if necessary; and promptly rendering
a fair and equitable decision.
How much will it cost?
The service is provided at no cost
to you. It is part of Lexus’ effort to
promptly and equitably resolve your
concerns. The decision maker is an
impartial third party. The decision of
the arbitrator(s) is binding on Lexus
but not on you.
Introduction10
IF YOU NEED ASSISTANCE
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What types of disputes
are eligible?
NCDS resolves disputes involving
Lexus product reliability and warranty
performance that arise during the
greater of 1) four years or 50,000
miles from the vehicle’s in-service
date, whichever is earlier; or 2) the
appli cable provision of the Lexus
New Vehicle Limited Warranty.
However, NCDS will not arbitrate
1) claims involving a vehicle used
primarily for commercial purposes
unless the Lemon Laws of your state
cover vehicles used for commercial
purposes; or 2) claims that an air bag
failed to deploy or deployed when
it should not have; or 3) disputes
regarding fires and/or accidents
and/or theft. Since there are other
additional exclusions, please contact
NCDS for further information on
eligibility guidelines. You must file a
request for arbitration with NCDS
within six months of the expiration
of the eligibility period, provided
the concern or alleged defect was
brought to the attention of Lexus
or one of its dealers during the
eligibility period.
How long is the arbitration
process?
The entire process — from the time
NCDS receives your request for arbitration to the arbitrator’s decision —
is designed to take no more than 40
days. A decision may be delayed if:
• You fail to provide certain
information required by NCDS.
• You fail to make your vehicle
available for inspection by
NCDS in a timely manner (if
an inspection is required).
How do I request arbitration?
To initiate arbitration, you must
complete an NCDS customer claim
form and mail it to NCDS. A claim
form is included in the Lemon Law
Guide located in your vehicle, or
you may request a form by calling
NCDS at (866) 272-4872. When
you call, please have ready your
vehicle identification number (VIN),
the names of your selling and
servicing dealerships, and the
current mileage on your Lexus.
WARRANTY
Introduction
11
IF YOU NEED ASSISTANCE
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In addition to completing the customer
claim form, please provide NCDS
with the following information:
• Vehicle year, make, model, VIN,
mileage and date of purchase.
• A brief description of your com-
plaint and the actions you have
taken to resolve it.
• What action or remedy
you believe would resolve
your problem.
If you are seeking reimbursement for
repairs or incidental expenses, please
provide copies of applicable receipts.
Send your request to:
National Center for Dispute
Settlement
WARRANTY
P.O. Box 457
Mt. Clemens, MI 48046
Upon receipt of your request, NCDS
will contact you regarding the status
of your case and supply you with
additional details about the program.
How does the arbitration
process work?
When NCDS receives your request,
it will be forwarded to the Lexus area
office for response.
At the request of either party or the
arbitrators, NCDS may schedule a
technical inspection. This may include
an inspection of the vehicle by an
independent tech nical expert with
a Lexus representative present. The
technical expert will forward his or
her evaluation to NCDS.
An oral hearing will be held prior to
a decision being rendered. At this
hearing, all relevant evidence is
admissible. You and a Lexus representative will present both sides of
the case to the NCDS arbitrator(s).
You will each be given an equal
opportunity to give testimony and
provide documents. Then you
will each be given an opportunity
for rebuttal. After considering all
testimony and documents, the
arbitrator(s) will review the applicable
legal standards and render a decision
within 10 days.
Introduction12
A settlement satisfactory to all parties
may be negotiated at any time during
the process.
IF YOU NEED ASSISTANCE
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What types of decisions are
rendered, and how do I know if
Lexus will abide by the decision
of the arbitrator(s)?
Arbitrated decisions are based on
what the arbitrator(s) believe to be
fair and equitable after applying
the appropriate legal standards.
Remedies include but are not limited
to repairs; reimbursement for repairs
and incidental expenses, such as
towing costs; and repurchase or
replacement of your vehicle.
The decision of the arbitrator(s) is
binding on Lexus but not on you.
Lexus must comply with the decision
shortly after it is rendered, usually
within 30 days of your acceptance
of the decision. NCDS will contact
you within 10 days of scheduled
compliance to ensure that Lexus
has complied in a timely manner.
Are there limits to the scope
of arbitrated decisions?
Arbitrated decisions do not include:
• Attorney fees
• Punitive damages
• Multiple damages
• Consequential damages, other
than incidental damages that you
may be entitled to under law
What other recourse do I have?
If you are dissatisfied with the arbitrator’s decision or Lexus’ compliance,
you may pursue any other legal remedies available to you, including small
claims court. You should be aware
that the decision of the arbitrator(s)
is admissible as evidence in any legal
proceedings concerning your vehicle.
Is the Dispute Settlement
Program subject to change?
The information in this booklet
about the program is correct as of
the date of printing. However, the
program may be changed without
notice. Contact the Lexus Customer
Satisfaction Department at
(800) 255-3987 for the most
current information concerning the
Dispute Settlement Program.
WARRANTY
Introduction 13
THE LEXUS COMMITMENT
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You have purchased one of the
finest vehicles built in the world today,
and it is backed by one of the finest
warranties in the industry. This excellent warranty coverage demonstrates
not only our confidence in Lexus
vehicles, but also our commitment to
every Lexus customer. We’re dedicated
to ensuring that you enjoy exceptional
quality, dependability and peace of
mind throughout your ownership
experience.
To further demonstrate our commitment to our customers’ satisfaction,
occasionally we may establish a
special policy adjustment to pay for
specific repairs that are no longer
covered by warranty. When we
WARRANTY
establish such a policy adjustment, we
mail details to all applicable owners
on record. That’s why it is important
to send in the card at the back of this
booklet if you change your address
or if you have purchased your Lexus
from a previous owner.
along with an unparalleled commitment from Lexus to ensuring your
satisfaction. You can be confident — as
we are — that you’ll enjoy owning your
Lexus as much as you enjoy driving it.
This section of the Warranty and
Services Guide describes the
terms of Lexus warranty coverage as well as general owner
responsibilities. The section
be ginning on page 39 describes
your vehicle’s maintenance
requirements. Be sure to review
this information carefully, since
proper maintenance is required
to ensure that warranty coverage
remains intact.
All warranty information is the latest
available at the time of publication
and, with the exception of the emission control warranties, is subject to
change without notice.
You’ve made a wise decision to purchase a Lexus. Your vehicle delivers
world-class luxury and performance,
Introduction14
WARRANTY COVERAGES AT A GLANCE
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WARRANTY
†
Oregon, Pennsylvania, Rhode Island, Ve rmont and Washington vehicles equipped with a
California Certified Emission Control System. Vehicles covered by this warranty are also
covered by the Federal Emission Control Wa rranty.
Also applies to Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey,
Introduction 15
GENERAL WARRANTY PROVISIONS
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Who Is the Warrantor
The warrantor for these limited
warranties is Lexus, a division of
Toyota Motor Sales, U.S.A., Inc.,
19001 South Western Avenue,
Torrance, California 90509-2991,
a California corporation.
Which Vehicles Are Covered
These warranties apply to 2014
model-year Lexus RX 350 models
registered and normally operated in
the United States, U.S. territories and
Canada. Warranty coverage is automatically transferred at no cost
to subsequent vehicle owners.
Multiple Warranty
WARRANTY
Conditions
This booklet contains warranty
terms and conditions that may vary
depending on the part covered. A
warranty for specific parts or systems,
such as the Powertrain Warranty or
Emission Performance Warranty, is
governed by the coverage set forth in
that warranty as well as the General
Warranty Provisions.
When Warranty Begins
The warranty period begins on the
vehicle’s in-service date, which is
the first date the vehicle is either
delivered to an ultimate purchaser,
leased, or used as a company car
or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered
by these warranties are made at no
charge for parts and labor.
Parts Replacement
Any needed parts replacement will
be made using new or remanufactured
parts. The decision whether a part
should be repaired or replaced will be
made by the servicing Lexus dealership and/or Lexus. Parts scheduled
to be replaced as required maintenance are warranted until their first
replacement only.
Note: Lexus remanufactured parts
meet or exceed all factory standards
for safety, quality and reliability.
Your Warranties in Detail16
GENERAL WARRANTY PROVISIONS
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Limitations
The performance of necessary
repairs and adjustments is the exclusive remedy under these warranties
or any implied warranties. Lexus does
not authorize any person to create
for it any other obligation or liability in
connection with this vehicle.
Any implied warranty of merchantability or fitness for a particular
purpose is limited to the duration
of these written warranties. Some
states do not allow restrictions on
how long an implied warranty lasts, so
this limitation may not apply to you.
Your Rights Under State Law
These warranties give you specific
legal rights. You may also have other
rights that vary from state to state.
WARRANTY
Your Warranties in Detail 17
NEW VEHICLE LIMITED WARRANTY
Information Provided by:
WHAT IS COVERED
AND HOW LONG
Basic Warranty
This warranty covers repairs and
adjustments needed to correct
defects in materials or workmanship of any part supplied by Lexus,
subject to the exceptions indicated
under “What Is Not Covered” on
pages 19–20.
Coverage is for 48 months or
50,000 miles, whichever occurs
first, with the exception of wheel
alignment and wheel balancing,
which are covered for 12 months
or 12,000 miles, whichever
occurs first.
Powertrain Warranty
This warranty covers repairs needed
WARRANTY
to correct defects in materials or
workmanship of any component listed
here and supplied by Lexus, subject to
the exceptions indicated under “What
Is Not Covered” on pages 19–20.
Coverage is for 72 months or
70,000 miles, whichever occurs first.
Engine
Cylinder block and head and all
internal parts, timing belt and cover,
flywheel, oil pan, water pump, fuel
pump, engine mounts, engine control
computer, seals and gaskets.
Transmission and Transaxle
Case and all internal parts, torque
converter, clutch cover, mounts,
engine control computer, seals
and gaskets.
Front-Wheel-Drive System
Drive shaft, axle, hub, bearings,
seals and gaskets.
Rear-Wheel-Drive System
Differential carrier assembly, drive
shaft, axle carrier, axle case, axle
bearing, axle shaft, seals and gaskets.
Restraint Systems Warranty
This warranty covers repairs needed
to correct defects in materials or
workmanship of any seatbelt or air bag
system supplied by Lexus, subject to
the exceptions indicated under “What
Is Not Covered” on pages 19–20.
Coverage is for 72 months or
70,000 miles, whichever occurs first.
For vehicles sold and registered in
Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.
Your Warranties in Detail18
NEW VEHICLE LIMITED WARRANTY
Information Provided by:
WHAT IS NOT COVERED
Corrosion Perforation
Warranty
This warranty covers repair or
replacement of any original body
panel that develops perforation
from corrosion (rust-through),
subject to the exceptions indicated
under “What Is Not Covered” on
pages 19–20.
Coverage is for 72 months, regardless of mileage.
For information on how to protect
your vehicle from corrosion, see the
section entitled “Service Procedures
and Specifications — Body” in the
Owner’s Manual.
Towing
When your vehicle is inoperable due
to failure of a warranted part, towing
service to the nearest authorized
Lexus dealership is covered.
This warranty does not cover damage
or failures resulting directly or indirectly
from any of the following:
• Fire, accidents or theft
• Abuse or negligence
• Misuse — for example, racing
or overloading
• Improper repairs
• Alteration or tampering, includ-
ing installation of non-Genuine
Lexus Accessories
• Lack of or improper mainte-
nance, including use of fluids
other than those specified in
the Owner’s Manual
• Installation of non-Genuine
Lexus Parts
• Airborne chemicals, tree sap,
road debris (including stone
chips), rail dust, salt, hail, floods,
wind storms, lightning and other
environmental conditions
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• Water contamination
Your Warranties in Detail 19
NEW VEHICLE LIMITED WARRANTY
Information Provided by:
This warranty also does not cover
the following:
Tires
Tires are covered by a separate
warranty provided by the tire
manufac turer. See page 34.
Normal Wear and Tear
Noise, vibration, cosmetic conditions
and other deterioration caused by
normal wear and tear.
Maintenance Expense*
Normal maintenance services such
as engine tune-ups; replacement of
fluids and filters; lubrication; cleaning
and polishing; replacement of spark
plugs and fuses; and replacement
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of worn wiper blades, brake pads/
linings and clutch linings.
Vehicles with Altered Odometer
Failure of a vehicle on which the
odometer has been altered so that
actual vehicle mileage cannot be
readily determined.
Vehicles with Unknown Vehicle
Identification Number
Any vehicle for which the original
factory-assigned vehicle identification
number cannot be determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued
a “salvage” title or similar title under
any state’s law; or has ever been
declared a “total loss” or equivalent
by a financial institution or insurer,
such as by payment for a claim in
lieu of repairs because the cost of
repairs exceeded the cash value of the
vehicle. This exclusion does not apply
to the emission control warranties.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure.
Such damages include but are not
limited to inconvenience; the cost of
transportation, telephone calls and
lodging; the loss of personal or
commercial property; and the loss
of pay or revenue.
*Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details.
Your Warranties in Detail20
NEW VEHICLE LIMITED WARRANTY
Information Provided by:
DISPUTE RESOLUTION
Disclaimer of Extra
Expenses and Damages
The performance of necessary
repairs and adjustments is the
exclusive remedy under this warranty or any implied warranty.
Lexus does not authorize any
person to create for it any other
obligation or liability in connection with this vehicle. Lexus shall
not be liable for incidental or
consequential damages resulting
from breach of this written warranty or any implied warranty.
Any implied warranty of
merchantability or fitness for a
particular purpose is limited to
the duration of this written warranty, except in states where
this limitation is not allowed.
If a dispute arises regarding your
warranty coverage, please follow
the steps described on pages 9–10.
Please note that you must use
the National Center for Dispute
Settlement before seeking remedies
through a court action pursuant
to the Magnuson-Moss Warranty
Act. You may also be required to
use the National Center for Dispute
Settlement before seeking remedies
under the Lemon Laws of your state.
For the requirements applicable to
your state, see the appropriate page
of the Lemon Law Guide located in
your vehicle.
WARRANTY
Your Warranties in Detail 21
FEDERAL EMISSION CONTROL WARRANTY
Information Provided by:
WHAT IS COVERED
AND HOW LONG
Emission Defect Warranty
Lexus warrants that your vehicle:
• Was designed, built and
equipped to conform at the
time of sale with applicable
federal emissions standards.
• Is free from defects in materials
and workmanship that may
cause the vehicle to fail to meet
these standards.
Federal regulations require that this
warranty be in effect for two years
or 24,000 miles from the vehicle’s
in-service date, whichever occurs
first. However, under the terms of the
Basic Warranty, Lexus provides
coverage of four years or 50,000
miles, which ever occurs first. Specific
WARRANTY
components may have longer coverage under the terms of the Powertrain
Warranty. Additionally, components
marked “8/80” in the parts list on
pages 23–24 have coverage of eight
years or 80,000 miles, whichever
occurs first.
Emission Performance
Warranty
Some states and localities have
established vehicle inspection and
maintenance (I/M) programs to
encourage proper vehicle maintenance. If an EPA-approved I/M
program is in force in your area,
you are eligible for Emission
Performance Warranty coverage.
Under the terms of the Emission
Performance Warranty and federal
regulations, Lexus will make all
nec essary repairs if both of the
following occur:
• Your vehicle fails to meet
applicable emissions standards
as determined by an EPAapproved emissions test.
• This failure results or will result
in some penalty to you — such
as a fine or denial of the right to
use your vehicle — under local,
state or federal law.
This warranty is in effect for two years
or 24,000 miles from the vehicle’s
in-service date, whichever occurs
first. Additionally, components
marked “8/80” in the parts list on
pages 23–24 have coverage of eight
years or 80,000 miles, whichever
occurs first.
Your Warranties in Detail22
FEDERAL EMISSION CONTROL WARRANTY
Information Provided by:
WARRANTY PARTS LISTWHAT IS NOT COVERED
These warranty obligations do not
apply to failures or noncompliance
caused by:
• The use of replacement parts
not certified in accordance
with aftermarket parts certification regulations.
• The use of replacement parts not
equivalent in quality or design to
original equipment parts.
Provisions under the “What Is Not
Covered” section of the New
Vehicle Limited Warranty also
apply to this warranty.
Air/Fuel Metering System
• Air/fuel ratio feedback
control system
• Cold-start enrichment system
• Deceleration control system
• Electronic fuel injection
system components
– Airflow sensor
– Engine control module (8/80)
– Throttle body
– Other components
Air Induction System
• Intake manifold and intake air
surge tank
Air Injection System
• Air injection manifold
• Air injection pump
• Airflow control valves
WARRANTY
Catalyst System
• Catalytic converter and
protector (8/80)
• Constricted fuel filler neck
• Exhaust manifold
• Exhaust pipe (manifold to catalyst
and/or catalyst to catalyst)
8/80 = Covered for eight years or 80,000 miles,
whichever occurs first.
Your Warranties in Detail 23
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