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E6710
Users Manual
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User Guide
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Users Manual
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Kyocera E6710 Users Manual

Kyocera Torque
User Guide
©2013 Sprint. Sprint and the logo are trademarks of Sprint. KYOCERA is a registered trademark of Kyocera Corporation. Other marks are trademarks of their respective owners.
[Sprint UG template version 12b]

Table of Contents

Table of Contents ......................................................................................................................... i
Get Started ................................................................................................................................ 1
Your Phone at a Glance ...................................................................................................... 1
Set Up Your Phone ............................................................................................................. 2
Insert and Charge the Battery ...................................................................................... 2
Insert a SIM Card......................................................................................................... 4
Activate Your Phone ........................................................................................................... 5
Complete the Setup Application .......................................................................................... 6
Set Up Voicemail ................................................................................................ ................ 7
Sprint Account Information and Help ................................................................ ................... 8
Sprint Account Passwords ........................................................................................... 9
Manage Your Account ................................................................................................. 9
Sprint Support Services ..............................................................................................10
Phone Basics ............................................................................................................................11
Your Phone’s Layout ..........................................................................................................12
Turn Your Phone On and Off .............................................................................................14
Turn Your Screen On and Off ............................................................................................14
Touchscreen Navigation ....................................................................................................15
Your Home Screen ............................................................................................................16
Home Screen Overview ..............................................................................................16
Extended Home Screens ............................................................................................17
Customize the Home Screen ......................................................................................17
Status Bar ..........................................................................................................................19
Enter Text ..........................................................................................................................20
Touchscreen Keyboards .............................................................................................21
Swype .........................................................................................................................21
Android Keyboard .......................................................................................................26
Copy and Paste Text ..................................................................................................29
Phone Calls ..............................................................................................................................32
Make Phone Calls ..............................................................................................................32
Call Using the Phone Dialpad .....................................................................................33
Call from Call Logs .....................................................................................................33
Call from Contacts ......................................................................................................34
Call Using a Speed Dial Number ................................................................................34
Call a Number in a Text Message or Email Message ..................................................34
Call Emergency Numbers ...........................................................................................34
Call Numbers with Pauses ..........................................................................................35
Call Using the Plus (+) Code .......................................................................................36
Call Using Internet Calling ..........................................................................................36
Receive Phone Calls ..........................................................................................................37
Visual Voicemail ................................................................................................................38
Set Up Visual Voicemail..............................................................................................38
Review Visual Voicemail .............................................................................................39
Listen to Multiple Voicemail Messages ................................ .......................................40
Compose a Message ..................................................................................................41
Configure Visual Voicemail Settings ...........................................................................41
Change Your Main Greeting via the Voicemail Menu ..................................................42
Edit the Display Name via the Voicemail Menu ...........................................................42
Voicemail (Traditional) .......................................................................................................43
Set Up Voicemail ........................................................................................................43
Voicemail Notification .................................................................................................43
Retrieve Your Voicemail Messages ............................................................................44
Phone Call Options ............................................................................................................44
In-call Options .............................................................................................................45
Caller ID .....................................................................................................................46
Call Waiting ................................................................................................................46
3-Way Calling .............................................................................................................46
Call Forwarding ..........................................................................................................47
Set Up Speed Dialing .........................................................................................................47
Call Logs ............................................................................................................................48
Call Settings ......................................................................................................................49
North American Dialing ...............................................................................................49
International Dialing ....................................................................................................49
TTY Mode ...................................................................................................................50
Sprint Direct Connect ................................................................................................................51
About Sprint Direct Connect ...............................................................................................51
Before Making Your First Direct Connect Call ....................................................................52
Your Direct Connect Number .............................................................................................52
Dial Direct Connect Numbers .....................................................................................52
Save a Direct Connect Number ..................................................................................53
Display Your Direct Connect Number .........................................................................53
Make and Answer Direct Connect Calls .............................................................................54
Make a Direct Connect Call by Entering a Number .....................................................54
Make a Direct Connect Call from Contacts .................................................................55
Make a Direct Connect Call Using a Speed Dial Number............................................56
Make a Direct Connect Call from Call Log ..................................................................56
Make a Direct Connect Call from the DC Call List ................................ .......................56
Availability Notifications ..............................................................................................57
Answer Direct Connect Calls ......................................................................................57
End a Direct Connect Call ...........................................................................................58
Call Alerts ................................ ................................................................ ..........................58
Send a Call Alert .........................................................................................................58
Reply to a Call Alert ....................................................................................................59
Group Connect ..................................................................................................................60
Make Group Connect Calls .........................................................................................60
Group Connect Call Information ..................................................................................62
TeamDC ............................................................................................................................62
Set Up a TeamDC Group ............................................................................................62
Update TeamDC Groups ............................................................................................63
Make a TeamDC Call .................................................................................................63
Remove Yourself From a TeamDC Group ..................................................................64
TeamDC Call Information ...........................................................................................64
Opt-In TeamDC ..........................................................................................................65
Scan Lock ...................................................................................................................65
Invites ................................................................................................................................65
Send an Invite .............................................................................................................65
Reply to an Invite ........................................................................................................66
Direct Connect Settings .....................................................................................................66
Turn Direct Connect On and Off .................................................................................67
Direct Connect Permissions ........................................................................................67
Group Call Options .....................................................................................................68
DC Headset Mode ......................................................................................................68
One Touch DC ............................................................................................................68
Beep During a DC Call ...............................................................................................69
People ......................................................................................................................................70
Get Started with People ................................................................................................ .....70
Personal Contact ................................................................................................ ...............73
Add a Contact ................................................................ .............................................73
Save a Phone Number ...............................................................................................74
Edit a Contact .............................................................................................................74
Group Contact ...................................................................................................................77
Add a Group Contact ..................................................................................................77
Edit a Group Contact ..................................................................................................77
DC Group Contact .............................................................................................................78
Add a Group Connect Contact ....................................................................................78
Edit a Group Connect Contact ....................................................................................79
ICE (In Case of Emergency) ..............................................................................................79
Synchronize Contacts ........................................................................................................80
Share a Contact ................................ ................................................................ .................81
Sprint Mobile Sync .............................................................................................................81
Accounts and Messaging ..........................................................................................................83
Gmail / Google ...................................................................................................................83
Create a Google Account ............................................................................................83
Sign In to Your Google Account ..................................................................................84
Access Gmail ..............................................................................................................85
Send a Gmail Message ..............................................................................................85
Read and Reply to Gmail Messages ...........................................................................86
Email .................................................................................................................................87
Add an Email Account ................................................................................................87
Add a Corporate Account ............................................................................................88
Compose and Send Email ..........................................................................................89
View and Reply to Email .............................................................................................89
Manage Your Email Inbox ...........................................................................................90
General Email Settings ...............................................................................................90
Email Account Settings ...............................................................................................91
Delete an Email Account.............................................................................................92
Text Messaging and MMS .................................................................................................92
Compose Text Messages ...........................................................................................93
Send a Multimedia Message (MMS) ................................................................ ...........93
Save and Resume a Draft Message ...........................................................................95
New Messages Notification .........................................................................................95
Managing Message Conversations .............................................................................95
Text and MMS Options ...............................................................................................97
Social Networking Accounts ...............................................................................................98
YouTube .....................................................................................................................99
Google Talk .......................................................................................................................99
Sign In and Chat ....................................................................................................... 100
Manage Your Friends ............................................................................................... 101
Mobile Indicators ...................................................................................................... 102
Sign Out ................................................................................................................... 102
Google Talk Settings ................................................................................................ 102
Apps and Entertainment .......................................................................................................... 104
Google Play Store App .................................................................................................... 104
Find and Install an App ............................................................................................. 105
Create a Google Wallet Account ............................................................................... 106
Request a Refund for a Paid App ............................................................................. 106
Open an Installed App .............................................................................................. 106
Uninstall an App ....................................................................................................... 107
Get Help with Google Play ........................................................................................ 107
Navigation ........................................................................................................................ 108
Google Maps ............................................................................................................ 108
TeleNav GPS Navigator............................................................................................ 110
Google Navigation .................................................................................................... 111
Google Latitude ................................................................................................ ........ 112
Music Player .................................................................................................................... 115
Open the Music Library ............................................................................................. 115
Play Music ................................................................................................................ 115
Search for Music in the Music Library. ...................................................................... 117
Now Playing Queue. ................................................................................................. 117
Use Playlists ................................................................................................ ............. 118
Back Up Your Downloaded Music Files .................................................................... 119
Sprint ID ........................................................................................................................... 120
Install Your ID Pack .................................................................................................. 120
Switch ID Packs ........................................................................................................ 120
Sprint TV & Movies .......................................................................................................... 121
Sprint Zone ...................................................................................................................... 122
Web and Data ......................................................................................................................... 123
Wi-Fi ................................................................................................................................ 123
Turn Wi-Fi On and Connect to a Wireless Network ................................................... 123
Check the Wireless Network Status .......................................................................... 124
Connect to a Different Wi-Fi Network ........................................................................ 124
Sprint Connections Optimizer .......................................................................................... 125
Sprint 4G ......................................................................................................................... 125
Data Services (Sprint 3G and 4G Networks) .................................................................... 126
Your User Name ....................................................................................................... 126
Launch a Web Connection ........................................................................................ 127
Data Connection Status and Indicators ..................................................................... 127
Virtual Private Networks (VPN) ................................................................ ........................ 128
Prepare Your Phone for VPN Connection ................................................................. 128
Install Security Certificates ........................................................................................ 128
Add a VPN Connection ............................................................................................. 128
Connect to or Disconnect from a VPN ...................................................................... 129
Browser ........................................................................................................................... 129
Launch the Web Browser.......................................................................................... 130
Learn to Navigate the Browser ................................................................................. 130
Browser Menu .......................................................................................................... 131
Select Text on a Web Page ...................................................................................... 132
Go to a Specific Website........................................................................................... 133
Adjust Browser Settings ............................................................................................ 133
Create Website Settings ........................................................................................... 135
Reset the Browser to Default .................................................................................... 136
Set the Browser Home Page .................................................................................... 136
Create Bookmarks .................................................................................................... 136
Create a New Homepage ......................................................................................... 137
Add Bookmarks to Your Home Screen ................................ ..................................... 137
Portable Wi-Fi Hotspot ................................................................ ..................................... 137
Camera and Video .................................................................................................................. 140
Take Pictures ................................................................................................................... 140
Open or Close the Camera ....................................................................................... 140
Camera Viewfinder Screen ....................................................................................... 141
Take a Picture .......................................................................................................... 141
Review Screen ......................................................................................................... 142
Record Videos ................................................................................................................. 143
Video Viewfinder Screen........................................................................................... 143
Record Videos ................................................................ .......................................... 143
Camera Settings ................................ ................................................................ .............. 144
Video Camera Settings .................................................................................................... 146
View Pictures and Videos Using Gallery .......................................................................... 146
Open or Close Gallery .............................................................................................. 147
View Pictures and Videos. ........................................................................................ 148
Zoom In or Out on a Picture ...................................................................................... 148
Watch Video ............................................................................................................. 148
Working with Pictures ...................................................................................................... 149
Picture Options Menu ............................................................................................... 149
Edit a Picture ............................................................................................................ 149
Share Pictures and Videos............................................................................................... 151
Send Pictures or Videos by Email/Gmail ................................................................... 151
Send Pictures or Videos by Multimedia Message ..................................................... 152
Send Pictures or Videos Using Bluetooth ................................................................. 152
Share Pictures and Videos on Google+ .................................................................... 153
Share Pictures on Picasa .......................................................................................... 153
Share Videos on YouTube ........................................................................................ 153
Tools and Calendar ................................................................................................................. 155
Calendar ................................ .......................................................................................... 155
Add an Event to the Calendar ................................ ................................................... 155
Invite Guests to Your Calendar Event (Google Account Only) .................................. 156
Calendar Event Alerts ............................................................................................... 157
View Calendar Events .............................................................................................. 158
Erase Calendar Events ............................................................................................. 160
Show or Hide Calendars ........................................................................................... 160
Synchronize Calendars with Your Phone .................................................................. 160
Clock ............................................................................................................................... 161
Open Clock ............................................................................................................... 161
Alarm ........................................................................................................................ 162
Calculator ........................................................................................................................ 163
Voice Services ................................................................................................................. 164
Automatic Speech Recognition (ASR) ...................................................................... 164
Text-to-Speech Settings ................................................................ ........................... 165
Voice Search ............................................................................................................ 165
Eco Mode ........................................................................................................................ 166
Bluetooth ......................................................................................................................... 167
Turn Bluetooth On or Off........................................................................................... 167
The Bluetooth Settings Menu .................................................................................... 167
Change the Device Name ......................................................................................... 168
Connect a Bluetooth Headset or Car Kit ................................................................... 168
Reconnect a Headset or Car Kit ............................................................................... 169
Disconnect or Unpair from a Bluetooth Device .......................................................... 169
Send and Receive Information Using Bluetooth ........................................................ 170
Near Field Communication (NFC) Technology ................................................................. 171
Turn NFC On or Off .................................................................................................. 172
Android Beam ................................................................ ........................................... 172
microSD Card .................................................................................................................. 172
Remove the microSD Card ....................................................................................... 173
Insert a microSD Card .............................................................................................. 174
View the microSD Card Memory ............................................................................... 174
Format the microSD Card ......................................................................................... 175
Unmount the microSD Card ...................................................................................... 175
Use the Phone’s microSD Card as a USB Drive ....................................................... 175
Use the Phone’s microSD Card as a Media Device .................................................. 176
Update Your Phone ......................................................................................................... 176
Update Your PRL ..................................................................................................... 176
Update Your Profile .................................................................................................. 176
Update Your Phone Firmware .................................................................................. 177
Update Kyocera Software ......................................................................................... 178
Sprint Worldwide Wireless Service .......................................................................................... 179
Activate Sprint Worldwide Service on Your Account ........................................................ 179
Enable Global Roaming Mode ......................................................................................... 179
Make and Receive Worldwide Calls ................................................................................. 180
Sprint Voicemail Service .................................................................................................. 181
Set Up Your Voicemail Access Number .................................................................... 181
Access Your Voicemail ............................................................................................. 182
Voicemail Troubleshooting ........................................................................................ 182
International Data Roaming ............................................................................................. 182
Status Messages ................................................................................................ ............. 183
Contact Sprint for Assistance ........................................................................................... 184
Settings ................................................................................................................................... 186
Wi-Fi Settings .................................................................................................................. 187
Bluetooth Settings ............................................................................................................ 187
MaxiMZR Settings ........................................................................................................... 188
Data Usage Settings ........................................................................................................ 188
More Settings................................................................................................................... 189
Airplane Mode .......................................................................................................... 190
VPN Settings ............................................................................................................ 190
Tethering & Portable Hotspot Settings ...................................................................... 190
NFC Settings ............................................................................................................ 190
Wi-Fi Direct Settings ................................................................................................. 190
Mobile Networks Settings ......................................................................................... 191
Roaming Settings ..................................................................................................... 191
Sound Settings ................................................................................................................ 194
Volume ..................................................................................................................... 194
Silent Mode............................................................................................................... 195
DC Calls Sound ........................................................................................................ 195
Call Alerts Sound ...................................................................................................... 195
Phone Ringtone ........................................................................................................ 195
Vibrate Pattern .......................................................................................................... 196
Default Notifications .................................................................................................. 196
Vibrate and Ring ....................................................................................................... 196
Persistent Alerts ....................................................................................................... 196
Dial Pad Touch Tones .............................................................................................. 197
Touch Sounds .......................................................................................................... 197
Screen Lock Sound .................................................................................................. 197
Vibrate on Touch ...................................................................................................... 197
Hearing Aid ............................................................................................................... 197
Display Settings ................................................................................................ ............... 197
Brightness ................................................................................................................ 198
Wallpaper ................................................................................................................. 198
Auto-Rotate Screen .................................................................................................. 198
Sleep ........................................................................................................................ 199
Font Size .................................................................................................................. 199
Key Backlight ............................................................................................................ 199
Screen Proximity Safety............................................................................................ 199
Storage Settings .............................................................................................................. 199
Device Memory ......................................................................................................... 199
SD Card .................................................................................................................... 200
Primary Storage ........................................................................................................ 200
Battery Settings ............................................................................................................... 200
PC Connection Settings ................................................................................................... 200
Apps Settings................................................................................................................... 201
Accounts & Sync Settings ................................................................................................ 201
Location Services Settings ............................................................................................... 202
Security Settings .............................................................................................................. 202
Screen Lock.............................................................................................................. 203
Automatically Lock .................................................................................................... 205
Power Button Instantly Locks .................................................................................... 205
Vibrate on Touch ...................................................................................................... 205
Owner Information .................................................................................................... 205
Encryption ................................................................................................................ 206
Set Up SIM Card Lock .............................................................................................. 206
Make Passwords Visible ........................................................................................... 206
Device Administrators ............................................................................................... 207
Unknown Sources..................................................................................................... 207
Credential Storage .................................................................................................... 207
Language & Input Settings ............................................................................................... 208
Language Settings .................................................................................................... 208
Pointer Speed ................................................................ ........................................... 208
Back Up and Reset Phone Settings ................................................................................. 208
Date & Time Settings ....................................................................................................... 209
Accessibility Settings ....................................................................................................... 210
Services .................................................................................................................... 210
Large Text ................................................................................................................ 211
Power Button Ends Call ............................................................................................ 211
Auto-Rotate Screen .................................................................................................. 211
Speak Passwords ..................................................................................................... 211
Explore by Touch ...................................................................................................... 211
Touch & Hold Delay .................................................................................................. 211
Install Web Scripts .................................................................................................... 212
DC Button ................................................................................................................. 212
Developer Options Settings ............................................................................................. 212
Activate This Device ........................................................................................................ 212
About Phone .................................................................................................................... 212
System Update ................................................................................................................ 213
Notes ...................................................................................................................................... 214
Copyrights ............................................................................................................................... 215
Index ....................................................................................................................................... 216

Get Started

The following topics give you all the information you need to set up your phone and Sprint service the first time.
Your Phone at a Glance Set Up Your Phone Activate Your Phone Complete the Setup Application Set Up Voicemail Sprint Account Information and Help

Your Phone at a Glance

The following illustration outlines your phone’s primary external features and buttons.

Set Up Your Phone

You must first install and charge the battery to begin setting up your phone.
Insert and Charge the Battery Insert a SIM Card

Insert and Charge the Battery

Follow the steps below to insert the battery and charge it.
1. Install the battery. Turn the battery cover lock counter-clockwise to the unlocked position.
Insert your thumb- or fingernail into the slot and lift the battery cover gently.
Insert the battery, contacts end first, and gently press the battery into place.
Replace the battery cover, making sure all the tabs are secure and there are no gaps
around the cover.
Turn the battery cover lock clockwise to the locked position.
When you insert the battery, your phone may power on automatically.
Note:
2. Charge your battery.
Open the cover of the charger/accessory jack. Plug the smaller end of the USB cable into the phone’s charger/accessory jack.
Plug the other end of the USB cable into the charger, and then plug the charger into
an electrical outlet.
Your phone’s battery should have enough charge for the phone to turn on and find a
Note:
signal, run the setup application, set up voicemail, and make a call. You should fully charge the battery as soon as possible.
3. Press and hold the If your phone is activated, it will turn on, search for Sprint service, and begin the
setup process.
If your phone is not yet activated, see Activate Your Phone for more information.
Power
button to turn the phone on.

Insert a SIM Card

Your phone comes with a preinstalled SIM (Subscriber Identity Module) card.
Note:
Note:
Your SIM card should be preinstalled. If you need to reinstall your SIM card, follow the instructions below.
The SIM included contains information specific to your phone and should be retained with the phone.
1. Remove the battery cover. See Insert and Charge the Battery.
2. Lift the battery and remove it.
3. Slide the flap of the SIM card holder in the direction of the arrow to unlock it and lift the flap.
4. Hold the SIM card so that the metal contacts on the SIM card face down and the cut off corner points to the bottom-left corner of your phone. Insert the SIM card into the flap of the SIM card holder.
5. Replace the flap of the SIM card holder and slide the flap in the direction of the arrow to lock it.
6. Replace the battery and the battery cover. See Insert and Charge the Battery.

Activate Your Phone

Follow the instructions below to activate your phone if it has not already been activated. Depending on your account or how and where you purchased your phone, it may be ready to use or you may need to activate it on your Sprint account.
● If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
● If you received your phone in the mail and it is for a new Sprint account or a new line of
service, it is designed to activate automatically.
When you turn the phone on for the first time, you should see a
Activation Update
● If you received your phone in the mail and you are activating a new phone for an existing
number on your account (you’re swapping phones), you can activate on your computer
online or directly on your phone.
Activate on your computer:
• Go to sprint.com/activate and complete the online instructions to activate your phone
Activate on your phone:
• Turn on your new phone. (Make sure the old one is turned off.) Your phone will automatically attempt Hands-Free Activation.
screen, which may be followed by a
screen. Follow the onscreen instructions to continue.
PRL Update
Hands Free
screen and a
Firmware
• Touch wizard.
• Follow the on-screen prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated or you do not have access to the Internet, contact Sprint Customer Service at
Do not press the
Tip:
button cancels the activation process.
If you are having any difficulty with activation, contact Sprint Customer Service by calling
Note:
1-888-211-4727
Activate
from any other phone.
to override auto-activation and start the manual activation
for assistance.
Power
1-888-211-4727
button while the phone is being activated. Pressing the
Power

Complete the Setup Application

The setup screens help you set up certain features and preferences on your phone. Once your phone has been turned on, you will see a Welcome message. You can then complete the setup process.
You may be able to complete the setup screens before your phone has been activated
Note:
on your Sprint account.
During or after setup, you may see a
Note:
notice and touch available data network, including Wi-Fi. To turn Sprint Connections Optimizer off at any
time, touch
Connections Optimizer
details.
I Agree
Home
to allow your device to connect automatically to the best
>
Menu
and uncheck the box. See Sprint Connections Optimizer for
Sprint Connections Optimizer
>
System settings
>
More…
notice. Read the
>
Mobile networks
>
1. From the Welcome screen, select a language (if prompted) and touch started.
Next
to get
To skip any section, touch
: On the Welcome screen, there may also be an
Note
impaired or hard of hearing, touch
2. Follow the onscreen instructions to complete each section. For each topic, you will have the option to skip it and continue to the next screen.
– If prompted, follow the prompts to sign in to an available Wi-Fi network. For
Wi-Fi
secured Wi-Fi networks, you will need to enter a password. See Wi-Fi for more details.
Got Google
account, or touch No and then touch Account) or depending on your selection:
•
Sign in
your current Google Account.
•
Get an account
There will be screens to enter your first and last names, create an email address (Gmail), create a password, enter recovery information (including a backup email address and recovery question), an option to join Google+, and an option to enable purchases from the Google Play Store app. Touch screen.
? – Touch
Not now
– Enter your Gmail address and password and touch
Yes
to skip Google setup. The following options may apply
– Follow the instructions to sign up for a new Google Account.
or
Next
Accessibility
and complete the steps to sign in to your current Google
.
Skip
Accessibility
to change the accessibility settings.
Get an account
button. If you are visually
(to set up a new Google
Sign in
Next
to sign in to
between each
•
Use Google location
.
Next
This phone belongs to…
. This information is used by the phone to personalize certain apps.
Next
3. Touch about basic touch menu navigation, view tutorials, or just get started.
You do not need to sign up for a Google Account to use your phone. However, to
Note:
download apps from the Google Play Store app, you must link your phone to a Google Account.
Finish
. Your setup is now complete. Follow the onscreen instructions to learn
– Select your Google location options and then touch
- If applicable, enter your first and last name and touch

Set Up Voicemail

You should set up your Voicemail and personal greeting as soon as your phone is activated. Always use a password to protect against unauthorized access. Your phone automatically transfers all unanswered calls to your voicemail, even if your phone is in use or turned off.
Note: Voicemail Password
setting up your voicemail to protect against unauthorized access. Without a password, anyone who has access to your phone is able to access your voicemail messages.
To set up visual voicemail:
– Sprint strongly recommends that you create a password when
1. Touch to turn on the display and then flick to unlock the screen.)
2. Touch
Create a password (part of standard voicemail). Record your name announcement. Record your greeting.
3. When prompted to enter information, touch enter your numeric responses.
4. Once you have completed the setup process, return to the voicemail page (see step 1).
5. Touch the the voicemail services.
To set up traditional voicemail:
1. Touch
Home
Personalize now
Welcome to Voicemail
Home
> >
> > . (If your screen is locked, press the
Voicemail
and follow the system prompts to:
. (If your screen is locked, press the
Dialpad
message on the screen to play a brief explanation of
to bring up the onscreen dialpad to
Power
Power
button to turn
button
on the display and then flick to unlock the screen.)
2. Touch and hold to dial your voicemail number.
3. Follow the system prompts to:
Create your password. Record your name announcement. Record your greeting.
For more information about voicemail, see Voicemail (Traditional) or Visual Voicemail.

Sprint Account Information and Help

Find out about account passwords and information about managing your account and finding help.
Sprint Account Passwords
Manage Your Account Sprint Support Services

Sprint Account Passwords

You will need to create passwords to protect access to your personal account information, your voicemail account, and your data services account. As a Sprint customer, you enjoy unlimited access to all your information.
Account User Name and Password
If you are the account owner, you will create an account user name and password when you sign on to sprint.com. (Click you are not the account owner (if someone else receives the bill for your Sprint service), you can get a sub-account password at sprint.com.
Sign in/Register
Voicemail Password
You’ll create your voicemail password when you set up your voicemail. See Set Up Voicemail
for more information on your voicemail password.
Data Services Password
and then click
Sign up now!
to get started.) If
With your Sprint phone, you may elect to set up an optional data services password to control access and authorize purchases.
For more information, or to change your passwords, sign on to sprint.com or call Sprint Customer Service at
1-888-211-4727
.

Manage Your Account

Manage your Sprint account from your computer, your Sprint phone, or any other phone.
Online: sprint.com
● Access your account information.
● Check your minutes used (depending on your Sprint service plan).
● View and pay your bill.
● Enroll in Sprint online billing and automatic payment.
● Purchase accessories.
● Shop for the latest Sprint phones.
● View available Sprint service plans and options.
● Learn more about data services and other products like games, ring tones, screen
savers, and more.
From Your Sprint Phone
1. Touch
2. Do any of the following:
Touch to check minute usage and account balance.
Touch to make a payment.
Touch to access the Sprint Zone, where you can check your account,
From Any Other Phone
● Sprint Customer Service:
● Business Customer Service:
Home
update your phone, watch video tutorials, or contact Sprint Customer.
> > .
1-888-211-4727
1-888-788-4727
.
.

Sprint Support Services

Sprint 411 and Sprint Operator Services let you easily access information and calling assistance from your Sprint phone.
Sprint 411
Sprint 411 gives you access to a variety of services and information, including residential, business, and government listings; movie listings or showtimes; driving directions, restaurant reservations, and major local event information. You can get up to three pieces of information per call, and the operator can automatically connect your call at no additional charge.
There is a per-call charge to use Sprint 411, and you will be billed for airtime.
► Touch
Home
> > , and then touch .
Sprint Operator Services
Sprint Operator Services provides assistance when you place collect calls or when you place calls billed to a local telephone calling card or third party.
► Touch
For more information or to see the latest in products and services, visit us online at sprint.com.
Home
> > , and then touch .

Phone Basics

Your phone is packed with features that simplify your life and expand your ability to stay connected to the people and information that are important to you. The following topics will introduce the basic functions and features of your phone.
Your Phone’s Layout Turn Your Phone On and Off Turn Your Screen On and Off Touchscreen Navigation Your Home Screen Status Bar Enter Text

Your Phone’s Layout

The illustrations and descriptions below outline your phone’s basic layout.
Key Functions
●
Earpiece
●
Proximity Sensor/Light Sensor
screen. This is typically used to detect when your face is pressed up against the screen, such as during a phone call. It also automatically turns off the keyboard backlight and brightens the display when you are in sunlight or a bright room, and turns on the keyboard backlight and dims the display in darker places.
●
LED Indicator
lets you hear the caller and automated prompts.
detects how close an object is to the surface of the
displays a phone notification, charging status, or alert.
●
Home Key
returns you to the home screen. Press and hold to open the recently-
used applications window.
●
Back Key
lets you return to the previous screen, or close a dialog box, options
menu, the Notifications panel, or onscreen keyboard.
●
Speaker
lets you hear the different ringtones and sounds. The speaker also lets you
hear the caller’s voice in speakerphone mode.
●
Menu Key
●
Self Camera Lens
lets you open the menus of the current screen or application.
takes pictures and records videos while facing the screen, and
allows you to video conference.
●
Touchscreen
displays all the information needed to operate your phone. Use finger
gestures to navigate and interact with items on the screen.
●
Power Button
lets you turn the phone on or off or turn the screen on or off, or switch
your phone to silent mode, vibration mode, or airplane mode.
●
Headset Jack
allows you to plug in an optional headset for convenient, hands-free
conversations.
●
Speaker Button
lets you place or receive calls in speakerphone mode or turn the
speakerphone on and off during a call.
●
Microphones
transmit your voice for phone calls or record your voice or ambient
sounds for voice recordings and videos.
●
Charger/Accessory Jack
allows you to connect the micro-USB cable (included) to
charge the battery or to transfer files to and from a computer.
●
Volume Button
allows you to adjust the ringtone or media volume when you are not on
a call, or adjust the voice volume during a call.
●
Direct Connect Button (DC Button)
allows you to make Direct Connect calls, send Call
Alerts, and view Direct Connect call history.
●
Camera Button
lets you activate the camera and video camera, and take pictures and
videos.
●
Internal Antennas
facilitate reception and transmission. To maximize performance, do
not obstruct while using the phone.
●
Battery Cover Lock
●
Power Connectors
●
SIM Card Slot (Internal)
turns to lock and unlock the battery cover.
allow your phone to be connected to an optional multi-bay charger.
allows you to insert a SIM card.
Your phone comes with the SIM card preinstalled.
Note:
●
microSD Card Slot (Internal)
memory.
Note:
CAUTION!
Your phone comes with the microSD card preinstalled.
●
Back Camera Lens
●
Camera Flash
or recording a video.
lets you take pictures and videos.
helps illuminate subjects in low-light environments when taking a picture
Inserting an accessory into the incorrect jack may damage the phone.
allows you to insert a microSD card to support external

Turn Your Phone On and Off

The instructions below explain how to turn your phone on and off.
Turn Your Phone On
► Press and hold the
Turn Your Phone Off
1. Press and hold the
Power
Power
button.
button to open the phone options menu.
2. Touch
Your screen remains blank while your phone is off.
Power off
> OK to turn the phone off.

Turn Your Screen On and Off

Your phone allows you to quickly turn the screen off when not in use and to turn it back on and unlock it when you need it.
Turn the Screen Off When Not in Use
► To quickly turn the screen off, press the
or receiving an incoming call will turn on your phone screen and show the lock screen.
To save battery power, the phone automatically turns off the screen after a certain period of time when you leave it idle. You will still be able to receive messages and calls while the phone’s screen is off.
Note:
For information on how to adjust the time before the screen turns off, see Sleep.
Power
Turn the Screen On and Unlock It
1. To turn the screen on, press the
Power
button.
button. Pressing the
Power
button again
2. Flick to unlock the screen.
You can disable the screen lock or enable a more secure one from the Settings
menu. See Screen Lock.

Touchscreen Navigation

Your phone’s touchscreen lets you control actions through a variety of touch gestures.
Touch
Touch the screen with your finger to select or launch a menu, option, or application. A light touch works best.
Touch and Hold To open the available options for an item (for example, a contact), touch and hold the item.
Drag Touch and hold your finger before you start to move it. Do not release your finger until you have
reached the target position.
Swipe or Slide To swipe or slide means to quickly drag your finger vertically or horizontally across the screen.
Flick Flicking the screen is similar to swiping, except that you need to swipe your finger in light, quick
strokes.
Pinch and Spread Pinch the screen using your thumb and forefinger to zoom out or spread the screen to zoom in
when viewing a picture or a Web page. (Move fingers inward to zoom out and outward to zoom in.)
Rotate For most screens, you can automatically change the screen orientation from portrait to
landscape by turning the phone sideways. When entering text, you can turn the phone sideways to bring up a bigger keyboard. See Touchscreen Keyboards for more details.
Note:
The
Auto-rotate screen
automatically change. Touch
Auto-rotate screen
check box needs to be selected for the screen orientation to
Home
.
>
Menu
>
System settings
>
Display
>

Your Home Screen

The home screen is the starting point for your phone’s applications, functions, and menus. You can customize your home screen by adding application icons, shortcuts, folders, widgets, and more.
Home Screen Overview Extended Home Screens Customize the Home Screen

Home Screen Overview

Your home screen extends beyond the initial screen. Swipe the screen left or right to display additional screens.
●
Status Bar:
display the Notifications panel.
●
Shortcut:
●
Application Launcher:
phone.
●
Favorites Tray:
customize these icons except the application launcher icon in the middle.
Displays the time, notification, and phone status icons. Slide down to
Allows users to quickly launch applications.
Touch to display available applications and widgets on the
Contains up to five icons and appears on every home screen. You can
●
Screen Position Indicator:
Indicates where you are among the five home screens.
●
●
Touch
Tip:
Folder:
as a group.
Google Search Bar:
on the phone or on the Internet. Touch to enter text or touch to speak your keyword.
Allows users to organize screen items. You can store multiple application icons
Allows users to enter text or spoken keywords for a quick search
Home
to return to the main home screen from any other screen.

Extended Home Screens

In addition to the main home screen, your phone has four extended home screens to provide more space for adding icons, widgets, and more. Touch screen to move from the main screen to an extended screen.
● You cannot add more screens.
● While on an extended screen, touch
Home
Home
to return to the main home screen.
and then drag across the

Customize the Home Screen

Learn how to add, move, or remove items from the home screen.
Add App Shortcuts or Widgets to the Home Screen
1. Touch on the favorites tray.
2. Slide the screen.
APPS
or
WIDGETS
screens to find the item you want to add to the home
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