Kodak DirectView CR-825, DirectView CR-850 Diagnostics

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{Diagnostics}{Production}{Health Group}{ExternalAndInternal}

DIAGNOSTICS

for the

Kodak DirectView CR 825/850 SYSTEMS

Service Codes: 5634, 4825

Important

Qualified service personnel must repair this equipment.

Publication No. DG4825-1

10DEC05

Supersedes DG4825-1

20JUL04

H177_0500GC

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DG4825-1

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PLEASE NOTE The information contained herein is based on the experience and knowledge relating to the

subject matter gained by Eastman Kodak Company prior to publication. No patent license is granted by this information. Eastman Kodak Company reserves the right to change this information without notice, and

makes no warranty, express or implied, with respect to this information. Kodak shall not be liable for any loss or damage, including consequential or special damages, resulting from any use of this information, even if loss or damage is caused by Kodak’s negligence or other fault.

This equipment includes parts and assemblies sensitive to damage from electrostatic discharge. Use caution to prevent damage during all service procedures.

Table of Contents

Description Page

Using the Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

System Service Diagnostic Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Functions of the “System Service Diagnostic” Screen . . . . . . . . . . . . . . . . . . . 12

Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Individual Component Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Component Control: Step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Light Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Slow Scan Current and Velocity Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Laser Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Galvo Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

PMT Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

GALVO PLOT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

AUTOLOOPER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

MCPU Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Diagnostic Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Checking the Error Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Checking the Error Frequency Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Checking the Actuation Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Storing the Error Logs on a Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Clearing the Error Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Installing Files from a Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Displaying the Software Versions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Downloading Software to the BOARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

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Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

CASSETTE LOAD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

10006 - CASSETTE REAR SENSOR S3 did not detect CASSETTE . . . . . 58

10007 - CASSETTE REAR SENSOR S3 did not detect loading of

CASSETTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

10008 - CASSETTE REAR SENSOR S3 did not clear . . . . . . . . . . . . . . . . . 59

10009 - CASSETTE LOAD SENSOR S2 did not clear . . . . . . . . . . . . . . . . . 60

10014 - CASSETTE REAR SENSOR S3 blocked on load . . . . . . . . . . . . . . 61

10016 - Load CASSETTE: Retry attempt . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

10017 - Eject CASSETTE: Retry attempt . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

10019 - Eject CASSETTE: Timeout error . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

10020 - Malfunction at CASSETTE ENTRY SENSOR S1 . . . . . . . . . . . . . . 63

10021 - MSC BOARD A1: Software malfunction . . . . . . . . . . . . . . . . . . . . . 63

10022 - MSC BOARD A1: Software malfunction . . . . . . . . . . . . . . . . . . . . . 64

10024 - MSC BOARD A1: Software malfunction . . . . . . . . . . . . . . . . . . . . . 64

10029 - READER detected the CASSETTE BAR CODE label as backward 64

10030 - READER did not read the CASSETTE BAR CODE . . . . . . . . . . . . 64

LATCH/UNLATCH CAM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

11001 - DUPLEX CAM did not move to Home Position. . . . . . . . . . . . . . . 66

11002 - DUPLEX CAM did not move to “PINCH” position . . . . . . . . . . . . . 66

11003 - DUPLEX CAM did not move to “CLAMP/UNLATCH” position . . . 66 11004 - DUPLEX CAM did not move to “UNCLAMP/LATCH” position. . . 66

11005 - DUPLEX CAM did not move to “UNPINCH” position . . . . . . . . . . 66

11006 - CAM OUTER SENSOR S11 did not detect position of

DUPLEX CAM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

11007 - CAM INNER SENSOR S10 did not detect Home Position for DUPLEX

CAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

11009 - DUPLEX CAM: Move failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

11010 - DUPLEX CAM: Software command failed on the MSC BD . . . . . 67

11014 - DUPLEX CAM: Timeout Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

11015 - Move command failed because SLOW SCAN not at Home Position 67

11016 - MSC BOARD A1: Software Error for DUPLEX CAM . . . . . . . . . . . 67

11017 - MSC BOARD A1: Software Error for DUPLEX CAM . . . . . . . . . . . 68

11018 - DUPLEX CAM did not move to next position . . . . . . . . . . . . . . . . 68

11019 - DUPLEX CAM did not move to “PINCH” position . . . . . . . . . . . . . 68

11020 - DUPLEX CAM did not move to “UNLATCH” position. . . . . . . . . . 68

11021 - DUPLEX CAM did not move to “LATCH” position . . . . . . . . . . . . 69

11022 - DUPLEX CAM did not move to “UNPINCH” position . . . . . . . . . . 69

SLOW SCAN AY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

12001 - SLOW SCAN EXTRACTION BAR did not move to Home Position 69 12002 - EXTRACTION BAR REFERENCE SENSOR S9 failed to activate. 70

12003 - PLATE PRESENT SENSOR S5 did not detect PLATE . . . . . . . . . 70

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12004 - PLATE PRESENT SENSOR S5 failed to activate . . . . . . . . . . . . . . 71

12009 - Caution! SLOW SCAN MOTOR drawing too much power . . . . . . 71

12012 - SLOW SCAN AY: Timeout Error . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

12013 - SLOW SCAN AY: Timeout error . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

12014 - MSC BOARD A1: Software Error for SLOW SCAN . . . . . . . . . . . . 72

12100 - SLOW SCAN CONTROLLER BOARD A6: Software Error . . . . . . 72

12101 - SLOW SCAN a velocity malfunction during scan. . . . . . . . . . . . . 73

12102 - SLOW SCAN stopped during scan . . . . . . . . . . . . . . . . . . . . . . . . . 73

12103 - SLOW SCAN stopped during scan . . . . . . . . . . . . . . . . . . . . . . . . . 73

12104 - SLOW SCAN: Timeout while moving to SENSOR S9 . . . . . . . . . . 73

12107 - SLOW SCAN: +24 V DC malfunction during scan. . . . . . . . . . . . . 74

12108 - SLOW SCAN stopped during scan . . . . . . . . . . . . . . . . . . . . . . . . . 74

12109 - SLOW SCAN stopped during scan . . . . . . . . . . . . . . . . . . . . . . . . . 74

12110 - SLOW SCAN did not communicate with the MOTION SYSTEM

CONTROL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

12111 - SLOW SCAN did not move. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

12112 - SLOW SCAN did not move. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

12113 - SLOW SCAN CONTROLLER BOARD A6: NVRAM malfunctioned 75

12115 - SLOW SCAN CONTROLLER BOARD A6: Software Error . . . . . . 75

12116 - SLOW SCAN CONTROLLER BOARD A6 did not communicate with

MSC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

12120 - SLOW SCAN did not move. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

12121 - SLOW SCAN did not move. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

12122 - SLOW SCAN COIL BOARD A7 malfunctioned. . . . . . . . . . . . . . . . 76

12123 - SLOW SCAN CONTROLLER BOARD A6: Software Error . . . . . . 76

12124 - SLOW SCAN CONTROLLER BOARD A6: Software Error . . . . . . 76

12125 - SLOW SCAN COIL BOARD A7 malfunctioned. . . . . . . . . . . . . . . . 77

12126 - Caution! SLOW SCAN MOTOR is overheated . . . . . . . . . . . . . . . . 77

12130 - SLOW SCAN CONTROLLER BOARD A6: Software Error . . . . . . 77

12131 - SLOW SCAN CONTROLLER BOARD A6 did not communicate with

MSC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

12132 - SLOW SCAN CONTROLLER BOARD A6 did not communicate with

MSC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

12201 - SLOW SCAN CONTROLLER BOARD A6: Programming Error . . 78 12202 to 12260 - SLOW SCAN CONTROLLER BOARD A6: “Memory

Command” Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

12896 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Reset . . . 80

12901 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 80

12902 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 80

12903 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 81

12904 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 81

12905 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 81

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12906 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 81

12907 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 82

12908 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 82

12911 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 82

12913 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 82

12914 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 83

12915 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 83

12930 - SLOW SCAN: Unexpected Retry during Current Test . . . . . . . . . 83

12931 - SLOW SCAN: Unexpected Retry during Velocity Test. . . . . . . . . 83

12941 - Unexpected Retry during Communication to MOTION SYSTEM

CONTROL BD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

ERASE LAMPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

13001 - 13008 ERASE LAMP PAIRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

13009 - All ERASE LAMPS malfunctioned. . . . . . . . . . . . . . . . . . . . . . . . . . 85

13010 - Erase time exceeds maximum allowed. . . . . . . . . . . . . . . . . . . . . . 86

13011 - Command to Erase did not occur . . . . . . . . . . . . . . . . . . . . . . . . . . 86

13012 - MSC BOARD A1: Invalid Command for ERASE LAMPS . . . . . . . 86

13013 - MSC BOARD A1: Software failure during erase . . . . . . . . . . . . . . 86

13899 - General Erase Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

POWER SUPPLY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

14001 - SLOW SCAN: Malfunction of 24 V Power . . . . . . . . . . . . . . . . . . . 86

14002 - STEPPER: Malfunction of 24 V Power . . . . . . . . . . . . . . . . . . . . . . 87

14003 - CAM MOTOR M1: Low Power Malfunction. . . . . . . . . . . . . . . . . . . 87

14005 - Front DOOR Open. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

14006 - DUPLEX CAM: Initialization Error due to the PLATE PRESENT

SENSOR S5 reading blocked when the SLOW SCAN AY is in the home

position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

14008 - SLOW SCAN: Initialization Error. . . . . . . . . . . . . . . . . . . . . . . . . . . 88

14009 - DUPLEX CAM: Initialization Error . . . . . . . . . . . . . . . . . . . . . . . . . . 88

14010 - Slow Scan Async Reset Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

DATA PATH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

15001 - MCPU BOARD A2: Fatal Error in Software . . . . . . . . . . . . . . . . . . 89

15002 - MCPU BOARD A2: Fatal Error in Software . . . . . . . . . . . . . . . . . . 89

15003 - MCPU BOARD A2: Communications Error in Software . . . . . . . . 89

15005 - LASER: Reference Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

15006 - Communications Error between MCPU BD A2 and GALVO BD A4 90 15007 - Communications Error between MCPU BD A2 and GALVO BD A4 91

15008 - Start of Scan Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

15012 - Communications Error between MCPU BOARD A2 and the PC . 91

15013 - Image Quality Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

15014 - LASER power not calibrated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

15015 - PLATE not calibrated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

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15016 - The LASER reference voltage is too high . . . . . . . . . . . . . . . . . . . 93

15017 - PLATE not calibrated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

15018 - There was an error reading or writing to the PCMCIA card . . . . 93

15040 - Communications Error Between MCPU and the PC . . . . . . . . . . . 93

15800 - Image resent at NT reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

15900 - NT rejected image at end of scan. Retransmission being

attempted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

16001 - Calibration Error: Did not find START OF SCAN position . . . . . . 95

16002 - Calibration Error: Did not find Offset . . . . . . . . . . . . . . . . . . . . . . . 95

16003 - Calibration Error: Did not find Amplitude . . . . . . . . . . . . . . . . . . . 95

16005 - Calibration Error: Routine did not receive image in the time

allowed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

16006 - Calibration Error: Did not acquire image . . . . . . . . . . . . . . . . . . . . 97

16010 - Possible Light Leak. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

16011 - Imaging System Error occurred during Initialization . . . . . . . . . . 97

16012 - PMT/DAS BOARD A5: Calculation Error occurred during

Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

16013 - Imaging System contains out-of-range noise . . . . . . . . . . . . . . . . 98

16014 - Imaging System did not zero or PMT did not calibrate . . . . . . . . 98

16016 - Malfunctioning PMT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

16017 - Possible Light Leak. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

16018 - Possible Light Leak. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

16019 - Calibration could not find offset, rotate GALVO counterclockwise 99

16020 - Calibration could not find offset, rotate GALVO clockwise . . . . . 99

16021 - Malfunctioning PMT1: Gain out of range . . . . . . . . . . . . . . . . . . . . 100

16022 - Malfunctioning PMT2: Gain out of range . . . . . . . . . . . . . . . . . . . . 100

“Self Test” for the MASTER CENTRAL PROCESSING UNIT . . . . . . . . . . . . . . . 101

19001 - Check GALVO COMMUNICATIONS CABLE . . . . . . . . . . . . . . . . . . 101

19002 - Check PMT BOARD CABLE and power . . . . . . . . . . . . . . . . . . . . . 101

19003 - Check the power to the GALVO BOARD . . . . . . . . . . . . . . . . . . . . 101

19004 - GALVO AGC reference is too high. Suggest check if GALVO

connected and/or ad just AGC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

19005 - Check the GALVO reference (too low) . . . . . . . . . . . . . . . . . . . . . . 102

19006 - Memory self test failed. Replace the MCPU BOARD . . . . . . . . . . 102

19009 - The LASER diode off power is too high. . . . . . . . . . . . . . . . . . . . . 102

19010 - The LASER diode on power is too low . . . . . . . . . . . . . . . . . . . . . 102

19011 - PMT BOARD ramp test failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

MOTION SYSTEM CONTROL BOARD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

22000 - MSC BOARD A1: Fatal Software Error . . . . . . . . . . . . . . . . . . . . . . 103

22001 - MSC BOARD A1: Memory did not

erase during Download . . . . . 103

22002 - MSC BOARD A1: Error during download of MSC Software. . . . . 103

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22003 - MSC BOARD A1: Checksum of Main Application failed . . . . . . . 104

22004 - MSC BOARD A1: RAM Test failed . . . . . . . . . . . . . . . . . . . . . . . . . . 104

22005 - MSC BOARD A1: Error during download of MSC Software. . . . . 105

22006 - MSC BOARD A1: Error during download of MSC Software. . . . . 105

22007 - MSC BOARD A1: Error during download of MSC Software. . . . . 105

22008 - MSC BOARD A1: Error during download of MSC Software. . . . . 105

22009 - MSC BOARD A1: Error during download of MSC Software. . . . . 106

22010 - MSC BOARD A1: Error during download of MSC Software. . . . . 106

22011 - MSC BOARD A1: Error during download of MSC Software. . . . . 107

MOTION SYSTEM CONTROL BOARD RTXC . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

29001 - 29008 - MSC BOARD A1: Software malfunctioned . . . . . . . . . . . . 107

MOTION SYSTEM CONTROL BOARD SYSTEM. . . . . . . . . . . . . . . . . . . . . . . . . . 108

30002 - 30033 - MSC BOARD A1: Software malfunctioned . . . . . . . . . . . . 108

Communications for the MOTION SYSTEM CONTROL BOARD . . . . . . . . . . . . 110

32001 - Communications malfunctioned between MCPU and

SSC BOARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

32002 - MSC BOARD A1: Internal Communications Error . . . . . . . . . . . . . 110

32003 - MSC BOARD A1: Internal Communications Error . . . . . . . . . . . . . 110

32004 - Communications Error between MCPU and SSC BOARDS. . . . . 110

32005 - Communications Error between MCPU and SSC BOARDS. . . . . 111

Shutdown Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

47001 - Communications to MCPU BD failed during Shut Down. . . . . . . 112

47002 - Internal communications failure . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

47003 - Internal communications to UPS failed . . . . . . . . . . . . . . . . . . . . . 112

47500 - 47504 - Internal communications to UPS failed . . . . . . . . . . . . . . 112

47510 - 47511 - Internal communications failure to UPS1 . . . . . . . . . . . . . 112

47520 - 47522 - Internal communications failure to UPS1 . . . . . . . . . . . . . 113

47550 - The BATTERY in UPS1 is too low. System will be shutdown in 1

minute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

47551 - Unable to establish communications with UPS1 . . . . . . . . . . . . . 113

47950 - Display only - no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

47951 - Display only - no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

47952 - Display only - no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

47960 - Display only - no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

47961 - Display only - no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

47962 - Display only - no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

DISK MANAGER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

49000 - HARD DISK is full. DISK MANAGER not able to remove images 115

49001 - Image Files have been deleted . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

55100 - Error on the Options Diskette or this is not a valid Options

Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

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55101 - Could not open files on the Options Diskette. Try another Options

Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

55102 - Pentium III identification not enabled on this Pentium III class

machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

55103 - Could not open files on the Options Diskette. . . . . . . . . . . . . . . . 117

55104 - Error updating the options on the CR 825/850 SYSTEM . . . . . . . 117

55105 - Could not allocate essential memory . . . . . . . . . . . . . . . . . . . . . . . 117

55106 - The Options on this diskette are already enabled on this system 117

55107 - This Options Diskette has been used on another device . . . . . . 117

55109 - Error occurred while trying to update the Options on the UNIT . 117

55110 - Could not determine what product we are running on . . . . . . . . 118

55111 - The Options Diskette is not valid for this product . . . . . . . . . . . . 118

55112 - Error obtaining Adapter Name on Pentium 4 class machine . . . 118 55113 - Error obtaining MAC address for card name specified in

AdapterName in General Equipment on Pentium 4 class machine . . . 118

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Initialization Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

“Power-On Self-Test” (POST) Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Software Loading Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Application Software Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Dark TOUCH SCREEN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Image Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Checkout Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

CASSETTE HANDLING AY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

DUPLEX CAM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

CAM MOTOR M1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

PLATE PRESENT SENSOR S5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

INTERLOCK SWITCH S8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

EXTRACTION BAR SENSOR S9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

HOOKS on the EXTRACTION BAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

CAM SENSORS S10 and S11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

BOARDS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

MOTION SYSTEM CONTROL BOARD A1 . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

MASTER CENTRAL PROCESSING UNIT BOARD A2 . . . . . . . . . . . . . . . . . 140

DIGITIZER BOARD A3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

GALVO BOARD A4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

PMT/DAS BOARD A5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

SLOW SCAN CONTROLLER BOARD A6 and COIL BOARD A7 . . . . . . . . 148

LASER DRIVER BOARD A17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

POWER SUPPLY PS1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

TRANSFORMER T1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

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UNINTERRUPTED POWER SUPPLY UPS1 . . . . . . . . . . . . . . . . . . . . . . . . . . 158

System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Test Points and LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

MOTION SYSTEM CONTROL BOARD A1 . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

MASTER CENTRAL PROCESSING UNIT BOARD A2 . . . . . . . . . . . . . . . . . 166

DIGITIZER BOARD A3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

GALVO BOARD A4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

PMT/DAS BOARD A5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

SLOW SCAN CONTROLLER BOARD A6 . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

LASER DRIVER BOARD A17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

LASER DRIVER PREREGULATOR BOARD A18 . . . . . . . . . . . . . . . . . . . . . 179

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DIAGNOSTICS Using the Diagnostics

Section 1: Using the Diagnostics

System Service Diagnostic Screen

Important

For systems with Software Version ≥ 4.1, you must have a “Session ID” for access to “Service Functions” and “Diagnostics”. See SERVICE BULLETIN 843.

1 At the main menu, touch:

• [Service Functions]

• [ENTER]

• [Diagnostics]

2 Does the “System Service Diagnostics” screen display?

Yes No

Advance to the test or procedure. Continue with Step 3.

3 Check that the TX and RX LEDs are blinking on the MASTER CENTRAL PROCESSING

UNIT BOARD A2 and on the NETWORK CARD in the computer.

4 At the main menu, touch [Service Functions]. 5 At the main menu, touch:

• [Service Functions]

• [ENTER]

• [EXIT TO DESKTOP] 6 Select My Computer>Control Panel>Network>Protocols. 7 Double-click [TCP/IP Protocol]. 8 Select [ADAPTER 1].

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9 Check the “IP Address” of the NETWORK CARD that is connected to the MASTER

CENTRAL PROCESSING UNIT BOARD A2:

“IP Address” 192.168.0.1 “Subnet Mask” 255.255.255.0 “Default Gateway”

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DIAGNOSTICS Using the Diagnostics

Functions of the “System Service Diagnostic” Screen

Table 1 Component Tests

BUTTON Description

[Individual Component Control]

Important

For the test procedure, see Individual Component

Control.

Allows you to actuate and check the status of:

• CAM MOTO R

• SLOW SCAN

• ERASE LAMPS

• CASSETTE DRIVE MOTOR

[Component Control: Step]

Important

For the test procedure, see Component Control: Step. Allows you to check the status of the components by

executing the following steps:

1. Loading the CASSETTE

2. Loading the PLATE

3. Scanning the PLATE

4. Erasing the PLATE

5. Ejecting the PLATE

6. Ejecting the CASSETTE

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Table 2 Calibration

BUTTON Description

[View Collector Profiles]

Important

For the procedure, see Calibration for the CR 825/850 SYSTEM. Displays the COLLECTOR PROFILE for each size of CASSETTE,

including:

• number of steps from “HOME” to “START OF SCAN”

• “OFFSET” - Number of pixels from “START” to the diagnostic

image

• “Amplitude” - Number of pixels from “OFFSET” to the last pixe l

of the diagnostic image

• PMT 1 - 2: Correction value of each PMT for gain adjustment

[Scan Calibration]

Caution

• All COVERS must be installed when using this option.

• For the procedure, see Calibration for the CR 825/850

SYSTEM.

• Completes the calibration of:

– GALVO – PMT 1 – PMT 2

• Starts a COLLECTOR PROFILE for all sizes of STORAGE

PHOSPHOR PLATES.

• Allows calibration of the PLATES exposed at 20 mR

± 5 mR.

• Displays the date and time of the last successful calibration.

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Table 3 Component Adjustments

BUTTON Description

[Set Extraction Bar Home]

Important

For the procedure, see EXTRACTION BAR HOME

POSITION.

Allows you to set and check the home position of the EXTRACTION BAR:

• [FINE NUDGE UP]

• [FINE NUDGE DOWN]

• [COARSE NUDGE UP]

• [COARSE NUDGE DOWN]

• [SAVE] - Sets the selected home position

• [CANCEL] - Resets the home position to the last

recorded value

[Extraction Bar Positions] Allows you to move the EXTRACTION BAR to:

• [HOME]

• [UPPER PLATE GUIDE POSITION]

• [LOWER PLATE GUIDE POSITION]

• [ERASE]

• [RETURN TO HOME]

• [NUDGE UP]

• [NUDGE DOWN]

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DIAGNOSTICS Using the Diagnostics

BUTTON Description

[CAM Position Actuation]

Important

See the checkout of the DUPLEX CAM. Allows you to check the status of the CASSETTE

HANDLING AY by rotating the DUPLEX CAM to:

• [HOME CAM]

• [HOOKS UP POSITION]

• [PINCH POSITION]

• [UNPINCH POSITION]

• [UNLATCH POSITION]

• [LATCH POSITION]

Allows you to reset the DUPLEX CAM after jams:

• [FINE JOG FORWARD]

• [FINE JOG REVERSE]

[Slow Scan Current Calibration]

[Slow Scan Preload Adjustment]

• [COARSE JOG FORWARD]

• [COARSE JOG REVERSE]

• [Return PLATE to CASSETTE]

• [HOME SLOW SCAN]

Important

For the procedure, see Calibration for the CR 825/850

SYSTEM.

Completes the calibration of the SLOW SCAN MOTOR for the correct current at all 3 phases of the MOTOR.

Moves the SLOW SCAN AY. This allows you to make adjustments to the SLOW SCAN AY.

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Ta b l e 4 Te sts

BUTTON Description

[Light Test]

[Slow Scan Current and Velocity Tests]

Important

For the test procedure, see Light Test.

• Checks for excessive light to the PMTs during the

loading of a CASSETTE.

• Allows you to: – actuate or deactuate the high voltage of the PMTs – “AUTO-ZERO” the PMTs

• Tests the signal for noise.

Caution

• An increase in current might indicate that a bind is

occurring in the SLOW SCAN AY.

• For the test procedure, see Slow Scan Current and

Velocity Tests.

• Drives the SLOW SCAN AY to the limits in both

directions.

• Displays for the SLOW SCAN AY: – speed variation – current – “Start of Scan” – “End of Scan”

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DIAGNOSTICS Using the Diagnostics

BUTTON Description

[Laser Power]

Important

For the test procedure, see Laser Power. Allows you to:

• check the power of the LASER DIODE

• set the power values for a new LASER DIODE

[Galvo Test]

Important

For the test procedure, see Galvo Test. Allows you to:

• set the “Amplitude” of the GALVO

• check the response of the LASER DIODE

[PMT Test]

Important

For the test procedure, see PMT Test.

[Galvo Plot]

Checks the function of the 2 PMTs.

Important

For the test procedure, see GALVO PLOT. Allows you to:

• check: – response of the GALVO – automatic gain control - AGC – 2.5 V reference

• set the GALVO without an OSCILLOSCOPE

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Table 5 Logs

BUTTON Description

[Error Logs]

Important

For the procedure, see Checking the Error Logs. Allows you to check:

• error code and description

• date and time

• CASSETTE ID

• scan count

[Error Frequency Log]

Important

For the procedure, see Checking the Error Frequency

Log.

Allows you to:

• check: – frequency of each error code – date and time of last error

• collate error codes by: – date – error number – frequency

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DIAGNOSTICS Using the Diagnostics

BUTTON Description

[Actuation Log]

Important

For the procedure, see Checking the Actuation Logs. Allows you to check:

• “SCAN CYCLES” - This value cannot be reset

• “BATCH ERASE CYCLES” - The number of times that

the “Batch Erase” function was used

• “TOTAL POWER-ON HOURS”

• “LASER DIODE SCAN CYCLES”

• “LASER HOURS (estimated)”

• “LASER HOURS LAST CLEARED”

[Export Log Files]

Important

For the procedure, see Storing the Error Logs on a Disk. Records onto a FLOPPY DISKETTE:

• “Actuation Logs”

• error logs

• parameters of the SLOW SCAN

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DIAGNOSTICS Using the Diagnostics

BUTTON Description

[Clear Error Log]

Important

For the procedure, see Clearing the Error Logs.

• Clears all the errors from the error logs.

• Displays the date when the error logs were last cleared.

[Import Files]

Important

For the procedure, see Installing Files from a Disk. Record from a FLOPPY DISKETTE onto the CR 825/

850 SYSTEM:

• “Actuation Logs”

• parameters of the SLOW SCAN

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Table 6 “Repetitive Cycles”

BUTTON Description

[AutoLooper]

Important

• During the test, the “Light Test” is disabled to allow

operation with the PANELS removed.

• For the test procedure, see AUTOLOOPER.

• Automatically processes the CASSETTE to check if

it is reliable.

• Completes a test cycle including scanning and

erasing.

• Disables the “Patient Data” for the test.

• Displays status screens for the SENSORS.

[Transport]

Important

For the test procedure, see Transport.

• Uses a CASSETTE to test the operation of loading.

• Displays status of the SENSORS at each step.

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Table 7 Miscellaneous

BUTTON Description

[Download to Circuit Boards]

Important

For the procedure, see Downloading Software to the

BOARDS.

Allows you to download the necessary software to all the BOARDS from the HARD DRIVE.

[Display Software Versions]

Important

For the procedure, see Displaying the Software Vers ions. Displays the software version number for:

• MASTER CENTRAL PROCESSING UNIT BOARD A2

• MOTION SYSTEM CONTROL BOARD A1

• MOTION SYSTEM CONTROL BOARD BOOT

• SLOW SCAN CONTROLLER BOARD BOOT

• SLOW SCAN CONTROLLER BOARD F IXED

Application

• SLOW SCAN CONTROLLER BOARD PRODUCT

Application

• DIGITIZER BOARD

• MEDICAL IMAGING MANAGER

• DIAGNOSTICS

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DIAGNOSTICS Using the Diagnostics

[System Self Test]

Important

For the test procedure, see MCPU Self Test. Completes the following diagnostic tests:

• “GALVO BOARD COMMUNICATION” - Checks the

connection of the CABLE between:

– GALVO BOARD A4 – MASTER CENTRAL PROCESSING UNIT BOARD

• “GALVO REFERENCE” - Reads the GALVO AGC

CHANNEL connected to the reference voltage of the GALVO.

• “GALVO MOTOR” - Reads the voltage of the GALVO

AGC to check for problems with the GALVO.

• “GALVO SWEEP” - Checks the functions of reading and

writing of the REGISTERS on the GALVO BOARD A4.

• “LASER OFFSET”

• “PMT BOARD TEST” - Checks the connection of the

CABLE between:

– MASTER CENTRAL PROCESSING UNIT BOARD

– PMT/DAS BOARD A5

• “MASTER CENTRAL PROCESSING UNIT BOARD

MEMORY TEST” - Checks for errors in the reading and writing of data to each of the image buffers.

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DIAGNOSTICS Using the Diagnostics

Diagnostic Tests

Individual Component Control

1 At the “Service System Diagnostic” screen, touch [Individual Component Control].

2 Touch [LATCH Position].

3 Check the status of the SENSORS.

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4 Does the status of the SENSORS match?

Yes No

Continue with Step 5. 1. Check the error logs. See Checking the Error Logs.

2. See the Error Codes to determine the possible cause

and action for the problem.

3. Continue with Step 5.

5 Touch [UNLATCH Position].

6 Check the status of the SENSORS. 7 Does the status of the SENSORS match?

Yes No

Continue with Step 8. 1. Check the error logs See Checking the Error Logs.

2. See the Error Codes to determine the possible cause

and action for the problem.

3. Continue with Step 8.

8 Touch [HOOKS Position].

9 Check the status of the SENSORS.

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10 Does the status of the SENSORS match?

Yes No

Continue with Step 11. 1. Check the error logs. See Checking the Error Logs.

2. See the Error Codes to determine the possible cause

and action for the problem.

3. Continue with Step 11.

11 Touch [PINCH Position].

12 Check the status of the SENSORS. 13 Does the status of the SENSORS match?

Yes No

Continue with Step 14. 1. Check the error logs. See Checking the Error Logs.

2. See the Error Codes to determine the possible cause

and action for the problem.

3. Continue with Step 14.

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DIAGNOSTICS Using the Diagnostics

Important

The ERASE LAMPS energize for approximately 2 - 10 seconds. The marks display in the “Erase Station” check boxes while the ERASE LAMPS are energized.

14 Touch [ERASE LAMPS ON].

15 Check the status of the SENSORS. 16 Does the status of the SENSORS match?

Yes No

Continue with the next test. 1. Check the error logs. See Checking the Error Logs.

2. See the Error Codes to determine the possible cause

and action for the problem.

3. Advance to the next test.

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Component Control: Step

1 On the “System Service Diagnostic” screen, touch [Component Control: Step].

2 Insert the CASSETTE into the CR 825/850 SYSTEM. 3 Wait for the beep. 4 Touch [LOAD CASSETTE].

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DIAGNOSTICS Using the Diagnostics

5 Check the status of the SENSORS. 6 Does the status of the SENSORS match?

Yes No

Continue with Step 7. 1. Check the error logs. See Checking the Error Logs.

2. See the Error Codes to determine the possible cause

and action for the problem.

3. Continue with Step 7.

7 Touch [LOAD PLATE TO SCAN Position].

8 Check the status of the SENSORS. 9 Does the status of the SENSORS match?

Yes No

Continue with Step 10. 1. Check the error logs. See Checking the Error Logs.

2. See the Error Codes to determine the possible cause

and action for the problem.

3. Continue with Step 10.

10 Touch [SCAN (without laser)].

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11 Wait for the test to complete.

Important

The ERASE LAMPS energize for approximately 2 - 10 seconds. The marks display in the “Erase Station” check boxes while the ERASE LAMPS are energized.

12 Select [LOAD PLATE TO ERASE Position].

13 Check the status of the SENSORS.

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14 Does the status of the SENSORS match?

Yes No

Continue with Step 15. 1. Check the error logs. See Checking the Error Logs.

2. See the Error Codes to determine the possible cause

and action for the problem.

3. Continue with Step 15.

15 Touch [EJECT CASSETTE]. 16 Remove the CASSETTE.

Light Test

1 On the “System Service Diagnostic” screen, touch [Light Test].

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2 Touch [TEST]. 3 Wait for the test to complete. 4 Check that “PASS” displays in “AUTO-ZERO”. 5 Touch [START GRAPH].

6 Check that the value is approximately 4 - 5. Use:

• [ZOOM IN]

• [ZOOM OUT] 7 Touch [HV ON]. 8 Check that the value increases.

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Slow Scan Current and Velocity Tests

1 On the “System Service Diagnostic” screen, touch [Slow Scan Current and Velocity

Tests].

2 Insert a 35 x 43 CASSETTE into the CR 825/850 SYSTEM. 3 Touch:

• [LOAD 35 x 43 CASSETTE]

• [START CURRENT TEST]

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4 Wait for the test to complete.

5 Check that the value is:

• 5 -180 between “Start of Scan” and “End of Scan”

• < 660 between “End of Scan” and “End of Travel”

• no spikes > 30 6 If the results are not correct, check the error logs. See Checking the Error Logs. 7 Touch [START VELOCITY TEST]. 8 Wait for the test to complete. 9 Check that the results between “Start of Scan” and “End of Scan” are below 90 and

stable.

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10 If the results are not correct, check the error logs. See Checking the Error Logs. 11 Touch [EJECT THE CASSETTE]. 12 Remove the CASSETTE.

Laser Power

1 On the “System Service Diagnostic” screen, touch [Laser Power].

2 Touch:

• [LASER ON]

• [READ]

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3 Check:

• “Laser Power” is 28 - 32 mW

• “Percent of original power” is ≥ 90% 4 Are the values correct?

Yes No

Continue with the next test. 1. Check the connections to the

LASER DIODE BOARD.

2. Install a new OPTICS

MODULE.

Galvo Test

1 On the “System Service Diagnostic” screen, touch [Galvo Test].

2 Touch:

• [START GALVO]

• [LASER ON]

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3 Open the TOP COVER.

TOP COVER

4 Insert one sheet of paper into the CR

825/850 SYSTEM between:

• FOLD MIRROR

• COLLECTOR

CR 850 SYSTEM

5 Observe the laser beam on the sheet of

paper.

COLLECTOR

paper

laser beam

FOLD MIRROR

H194_1411GCA

H194_1411GC

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6 Touch [-100] until the “Set Amplitude” value is 400. 7 Observe the laser beam on the sheet of paper. 8 Touch [+100] until the “Set Amplitude” value is 3000. 9 Observe the laser beam on the sheet of paper.

“Set Amplitude” Laser Beam

400 short

3000 long

10 Does the laser beam change size correctly?

Yes No

Continue with the next test.

Check the Error Codes for the cause of the malfunction.

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PMT Test

1 On the “System Service Diagnostic” screen, touch [PMT Test].

2 Touch [START PMT TEST].

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3 Check that “PASSED” displays for both PMT 1 and PMT 2. 4 If one of the PMTs displays “FAILED”, install a new PMT. Use PMTs and COLLECTOR

AY.

5 If both PMTS display “FAILED”, check the connections between:

• PMT BOARD

• DAS BOARD

GALVO PLOT

Important

The “Galvo Plot” screen has more “Cassette Size” options with Software Version ≥ 4.1.

1 On the “System Service Diagnostic” screen, touch [GALVO PLOT].

2 Touch [START GALVO PLOT].

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3 Observe the GALVO PLOT.

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Normal GALVO PLOT

GALVO PLOT with low HOOK

GALVO PLOT with excessive HOOK

4 Check the values:

GALVO PLOT normal AGC 10.0 V ± 0.1

2.5 vRef 2.5 ± 0.1

5 Are the values correct?

Yes No

Continue with the next test. Adjust the GALVO BOARD until the

GALVO PLOT is normal.

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Transport

1 On the “System Service Diagnostic” screen, touch [Transport].

2 Insert a CASSETTE into the CR 825/850 SYSTEM. 3 Touch either:

• [Cycle given number of times], or

• [Cycle continuously]

4 For the “Number of Cycles”, type: 10

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DIAGNOSTICS Using the Diagnostics

Action S1 S2 S3 S5 S8 S9

A8 CAM

Inner

A8 CAM

Outer

Loading CASSETTE X X X X Loading PLATE X X X X X Returning PLATE to CASSETTE X X X X X Ejecting CASSETTE X X X X X X

5 Check that the SENSORS match the table during the correct action. 6 If the SENSORS do not match the table, check the error log. See Checking the Error

Logs.

7 See the Error Codes for the possible cause and action for the problem.

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AUTOLOOPER

1 On the “System Service Diagnostic” screen, touch [AutoLooper].

2 Insert a CASSETTE into the CR 825/850 SYSTEM. 3 Touch either:

• [Scan given number of times], or

• [Scan Continuously]

4 For the “Number of Cycles”, type: 10

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Action S1 S2 S3 S5 S8 S9

A8 CAM

Inner

A8 CAM

Outer

CS1 CS2 CS3 CS4 CS5

Load CASSETTE X X X X Load PLATE X X X X X Erase CASSETTE X X XXXXX Return PLATE to

XXX XX

CASSETTE Ejects CASSETTE X X X X X X

5 Check that the SENSORS match the table for the correct action. 6 If the SENSORS do not match the table, see the error log. See Checking the Error

Logs.

7 See the Error Codes for the possible cause and action for the problem.

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MCPU Self Test

1 On the “System Service Diagnostic” screen, touch [System Self Test].

2 Touch [START MCPU SELF TEST]. 3 Wait approximately 20 seconds for the test to complete.

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4 Observe the results for each test. 5 If any of the tests display “FAILED”, check the error logs. See Checking the Error Logs. 6 See the Error Codes to determine the possible cause and action for the problem.

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DIAGNOSTICS Using the Diagnostics

Diagnostic Procedures

Checking the Error Logs

1 On the “System Service Diagnostic” screen, touch [Error Log].

2 Touch either:

• [Sort By Date],

• [Sort By Error Code], or

• [Sort By Cassette ID]

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Checking the Error Frequency Log

1 On the “System Service Diagnostic” screen, touch [Error Frequency Log].

2 Touch either:

• [Sort By Date],

• [Sort By Error Code], or

• [Sort Error Frequency]

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Checking the Actuation Logs

1 On the “System Service Diagnostic” screen, touch [Actuation Log].

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Storing the Error Logs on a Disk

1 On the “System Service Diagnostic” screen, touch [Expor t Log Files].

2 Insert a disk into the DRIVE. 3 Touch either:

• [COPY ERROR LOGS TO FLOPPY],

• [COPY ACTUATION LOGS TO FLOPPY], or

• [COPY SLOWSCAN PARAMETERS FILE TO FLOPPY]

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Clearing the Error Logs

1 On the “System Service Diagnostic” screen, touch [Clear Error Log].

2 Touch [CLEAR ERROR LOG].

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Installing Files from a Disk

1 On the “System Service Diagnostic” screen, touch [Import Files].

2 Insert the disk into the DRIV E. 3 To install the ACTUATION LOGS to the CR 825/850 SYSTEM, touch [COPY ACTUATION

LOGS FROM FLOPPY].

4 To install the parameters of the SLOW SCAN, touch:

• [GET SLOWSCAN HOME POSITION FROM FLOPPY]

• [UPDATE SLOWSCAN PARAMETER FILE FROM FLOPPY]

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Displaying the Software Versions

Important

The graphic is an example. Your display might not be the same.

1 On the “System Service Diagnostic” screen, touch [Display Software Versions].

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Downloading Software to the BOARDS

1 On the “System Service Diagnostic” screen, touch [Download to Circuit Boards].

2 Touch either:

• [DOWNLOAD MCPU APPLICATION],

• [DOWNLOAD MSC APPLICATION],

• [DOWNLOAD BOOT AND APPLICATIONS],

• [DOWNLOAD APPLICATIONS], or

• [DOWNLOAD PARAMETERS]

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DIAGNOSTICS Error Codes

Section 2: Error Codes

Overview

The first 2 digits of the error code identify the subsystem or component with the error. Example: 11009 The first 2 digits, 11, indicate that the error occurred in the subsystem LATCH/UNLATCH

CAM.

1 Use Table 8 to help identify the component with the error. 2 Advance to the error code to diagnose the error.

Table 8 Subsystem

ID Subsystem

10 CASSETTE LOAD 11 LATCH/UNLATCH CAM 12 SLOW SCAN AY 13 ERASE LAMPS 14 POWER SUPPLY 15 DATA PAT H 16 Calibration 19 “Self Test” for the MASTER CENTRAL PROCESSING UNIT 22 MOTION SYSTEM CONTRO L BOARD 29 MOTION SYSTEM CONTRO L BOARD RTXC 30 MOTION SYSTEM CONTROL BOARD SYSTEM 32 Communications for the MOTION SYSTEM CONTROL BOARD

Windows 2000 Subsystem

47 Shutdown Management 49 DISK MANAGER 55 Installation

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CASSETTE LOAD

10006 - CASSETTE REAR SENSOR S3 did not detect CASSETTE

Description: A timeout occurred because the CASSETTE REAR SENSOR S3 did not

detect the CASSETTE when expected.

Cause 1: The CASSETTE REAR SENSOR S3 operates correctly, but another malfunction

occurred.

Action: Check:

• DRIVE ROLLERS rotate freely

• CASSETTE REAR SENSOR S3 for obstructions

• adjustment of the SLED CAM FOLLOWER

Cause 2: The CASSETTE REAR SENSOR S3 malfunctioned. Action: Check:

• status of the CASSETTE REAR SENSOR S3 - use Individual Component

Control

• LED DS22 on the MOTION SYSTEM CONTROL BOARD A1 changes status

• power to the CASSETTE REAR SENSOR S3

• condition of the CASSETTE REAR SENSOR S3

10007 - CASSETTE REAR SENSOR S3 did not detect loading of CASSETTE

Cause 1: The CASSETTE REAR SENSOR S3 operates correctly, but another malfunction

occurred.

Action: Check:

• DRIVE ROLLERS rotate freely

• CASSETTE REAR SENSOR S3 for obstructions

• adjustment of the SLED CAM FOLLOWER

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DIAGNOSTICS Error Codes

Cause 2: The CASSETTE REAR SENSOR S3 malfunctioned. Action: Check:

• status of CASSETTE REAR SENSOR S3 - use Individual Component

Control

• LED DS22 on the MOTION SYSTEM CONTROL BOARD A1 changes status

• power to the CASSETTE REAR SENSOR S3

• condition of the CASSETTE REAR SENSOR S3

10008 - CASSETTE REAR SENSOR S3 did not clear

Cause 1: The CASSETTE REAR SENSOR S3 operates correctly, but another malfunction

occurred.

Action: Check:

• DRIVE ROLLERS rotate freely

• CASSETTE REAR SENSOR S3 for obstructions

• adjustment of the SLED CAM FOLLOWER

Cause 2: The CASSETTE REAR SENSOR S3 malfunctioned. Action: Check:

• status of the CASSETTE REAR SENSOR S3 - use Individual Component

Control

• LED DS22 on the MOTION SYSTEM CONTROL BOARD A1 changes status

• power to the CASSETTE REAR SENSOR S3

• condition of the CASSETTE REAR SENSOR S3

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10009 - CASSETTE LOAD SENSOR S2 did not clear

Cause 1: The CASSETTE LOAD SENSOR S2 operates correctly, but an obstruction

occurred.

Action: Check:

• DRIVE ROLLERS rotate freely

• CASSETTE LOAD SENSOR S2 for obstructions

• adjustment of the SLED CAM FOLLOWER

Cause 2: The CASSETTE LOAD SENSOR S2 malfunctioned. Action: Check:

• status of the CASSETTE LOAD SENSOR S2 - use Individual Component

Control

• LED DS21 on the MOTION SYSTEM CONTROL BOARD A1 changes status

• power to the CASSETTE LOAD SENSOR S2

• condition of the EMITTER and DETECTOR of the CASSETTE LOAD SENSOR

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DIAGNOSTICS Error Codes

10014 - CASSETTE REAR SENSOR S3 blocked on load

Description: The CASSETTE REAR SENSOR S3 is blocked before a CASSETTE is

loaded.

Cause 1: The CASSETTE REAR SENSOR S3 malfunctioned. Action: Check:

• status of the CASSETTE REAR SENSOR S3 - use Individual Component

Control

• LED DS22 on the MOTION SYSTEM CONTROL BOARD A1 changes status

• power to the CASSETTE REAR SENSOR S3

• condition of the CASSETTE REAR SENSOR S3

10016 - Load CASSETTE: Retry attempt

Description: The CASSETTE REAR SENSOR S3 did not detect the CASSETTE. The

DRIVE ROLLERS actuate 3 times to load the CASSETTE indicating this error each time.

Cause 1: The CASSETTE REAR SENSOR S3 operates correctly, but another malfunction

occurred.

Action: Check:

• DRIVE ROLLERS rotate freely

• CASSETTE REAR SENSOR S3 for obstructions

• adjustment of the SLED CAM FOLLOWER

Cause 2: The CASSETTE REAR SENSOR S3 malfunctioned. Action: Check:

• status of the CASSETTE REAR SENSOR S3 - use Individual Component

Control

• LED DS22 on the MOTION SYSTEM CONTROL BOARD A1 changes status

• power to the CASSETTE REAR SENSOR S3

• condition of the CASSETTE REAR SENSOR S3

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DIAGNOSTICS Error Codes

10017 - Eject CASSETTE: Retry attempt

Description: The CASSETTE LOAD SENSOR S2 did not clear when the DRIVE

ROLLERS started to eject the CASSETTE.

Cause 1: The CASSETTE LOAD SENSOR S2 operates correctly, but an obstruction

occurred.

Action: Check:

• DRIVE ROLLERS rotate freely

• CASSETTE LOAD SENSOR S2 for obstructions

• adjustment of the SLED CAM FOLLOWER

Cause 2: The CASSETTE LOAD SENSOR S2 malfunctioned. Action: Check:

• status of the CASSETTE LOAD SENSOR S2 - use Individual Component

Control

• LED DS21 on the MOTION SYSTEM CONTROL BOARD A1 changes status

• power to the CASSETTE LOAD SENSOR S2

• condition of the EMITTER and DETECTOR of the CASSETTE LOAD SENSOR

10019 - Eject CASSETTE: Timeout error

Description: The CASSETTE LOAD SENSOR S2 did not clear in the correct time

when the DRIVER ROLLERS ejected the CASSETTE

Cause 1: The CASSETTE LOAD SENSOR S2 operates correctly, but an obstruction

occurred.

Action: Check:

• DRIVE ROLLERS rotate freely

• CASSETTE LOAD SENSOR S2 for obstructions

• adjustment of the SLED CAM FOLLOWER

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DIAGNOSTICS Error Codes

Cause 2: The CASSETTE LOAD SENSOR S2 malfunctioned. Action: Check:

• status of the CASSETTE LOAD SENSOR S2 - use Individual Component

Control

• LED DS21 on the MOTION SYSTEM CONTROL BOARD A1 changes status

• power to the CASSETTE LOAD SENSOR S2

• condition of the EMITTER and DETECTOR of the CASSETTE LOAD SENSOR

10020 - Malfunction at CASSETTE ENTRY SENSOR S1

Description: The CASSETTE ENTRY SENSOR S1 is blocked when it should be clear. Cause 1: The CASSETTE ENTRY SENSOR S1 malfunctioned.

Action: Check:

• status of the CASSETTE ENTRY SENSOR S1 - use Individual Component

Control

• LED DS19 on the MOTION SYSTEM CONTROL BOARD A1 changes status

• power to the CASSETTE ENTRY SENSOR S1

• condition of the EMITTER and DETECTOR of the CASSETTE ENTRY

SENSOR S1

10021 - MSC BOARD A1: Software malfunction

Description: The DRIVE ROLLER received a command that was not correct. Cause 1: The software for the MOTION SYSTEM CONTROL BOARD A1 malfunctioned.

Action: Install the software again for the MOTION SYSTEM CONTROL BOARD A1. Cause 2: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned.

Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.

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10022 - MSC BOARD A1: Software malfunction

Description: The DRIVE ROLLER received a signal when waiting for an interr upt or

timeout to occur.

Cause 1: The software for the MOTION SYSTEM CONTROL BOARD A1 malfunctioned. Action: Install the software again for the MOTION SYSTEM CONTROL BOARD A1.

Cause 2: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned. Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.

10024 - MSC BOARD A1: Software malfunction

Description: A timeout occurred setting up the motion for the DRIVE ROLLER. Cause 1: The software for the MOTION SYSTEM CONTROL BOARD A1 malfunctioned.

Action: Install the software again for the MOTION SYSTEM CONTROL BOARD A1. Cause 2: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned.

Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.

10029 - READER detected the CASSETTE BAR CODE label as backward

Cause 1: The CASSETTE was inserted backward into the CR 825/850 SYSTEM. Action: Insert the CASSETTE correctly.

Cause 2: The BAR CODE LABEL is installed backward on the CASSETTE. Action: 1. Remove the BAR CODE LABEL.

2. Install a new BAR CODE LABEL.

10030 - READER did not read the CASSETTE BAR CODE

Cause 1: The CASSETTE:

• has a bar code that you cannot read

• does not have a bar code

Action: Install the correct bar code.

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DIAGNOSTICS Error Codes

Cause 2: The internal BAR CODE READER malfunctioned. Action: 1. Check:

• alignment of the BAR CODE READER

• BAR CODE READER is not blocked

• connections to the BAR CODE READER

2. If the BAR CODE READER emits a beep when you insert a CASSETTE, but

the CASSETTE does not load, check the CONNECTOR RJ45 between the BAR CODE READER and the MASTER CENTRAL PROCESSING UNIT BOARD A2.

3. If the BAR CODE READER does not emit a beep when you load a

CASSETTE, check the CONNECTOR RJ45 between the BAR CODE READER and the MOTION SYSTEM CONTROL BOARD A1.

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DIAGNOSTICS Error Codes

LATCH/UNLATCH CAM

11001 - DUPLEX CAM did not move to Home Position

Cause: The DUPLEX CAM malfunctioned. Action: Do the checkout for the CASSETTE HANDLING AY.

11002 - DUPLEX CAM did not move to “PINCH” position

Cause: The DUPLEX CAM malfunctioned. Action: Do the checkout for the CASSETTE HANDLING AY.

11003 - DUPLEX CAM did not move to “CLAMP/UNLATCH” position

Cause: The DUPLEX CAM malfunctioned. Action: Do the checkout for the CASSETTE HANDLING AY.

11004 - DUPLEX CAM did not move to “UNCLAMP/LATCH” position

Cause: The DUPLEX CAM malfunctioned. Action: Do the checkout for the CASSETTE HANDLING AY.

11005 - DUPLEX CAM did not move to “UNPINCH” position

Cause: The DUPLEX CAM malfunctioned. Action: Do the checkout for the CASSETTE HANDLING AY.

11006 - CAM OUTER SENSOR S11 did not detect position of DUPLEX CAM

Cause: The DUPLEX CAM malfunctioned. Action: Do the checkout for the CASSETTE HANDLING AY.

11007 - CAM INNER SENSOR S10 did not detect Home Position for DUPLEX CAM

Cause: The DUPLEX CAM malfunctioned. Action: Do the checkout for the CASSETTE HANDLING AY.

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DIAGNOSTICS Error Codes

11009 - DUPLEX CAM: Move failed

Cause: The DUPLEX CAM malfunctioned. Action: Do the checkout for the CASSETTE HANDLING AY.

11010 - DUPLEX CAM: Software command failed on the MSC BD

Description: The DUPLEX CAM received a command to move that was not correct. Cause 1: The DUPLEX CAM malfunctioned.

Action: Do the checkout for the CASSETTE HANDLING AY. Cause 2: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned.

Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.

11014 - DUPLEX CAM: Timeout Error

Description: The DUPLEX CAM did not move in the time allowed. Cause: The DUPLEX CAM malfunctioned.

Action: Do the checkout for the CASSETTE HANDLING AY.

11015 - Move command failed because SLOW SCAN not at Home Position

Cause 1: The DUPLEX CAM malfunctioned. Action: Do the checkout for the CASSETTE HANDLING AY.

Cause 2: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

11016 - MSC BOARD A1: Software Error for DUPLEX CAM

Description: The MOTION SYSTEM CONTROL BOARD A1 did not provide the RTXC

TIMER. This TIMER determines the timeouts for the motion of the DUPLEX CAM.

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DIAGNOSTICS Error Codes

Cause: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned. Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.

11017 - MSC BOARD A1: Software Error for DUPLEX CAM

Description: The MOTION SYSTEM CONTROL BOARD A1 did not set up the

command to move for the DUPLEX CAM.

Cause: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned. Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.

11018 - DUPLEX CAM did not move to next position

Cause: The DUPLEX CAM malfunctioned. Action: Do the checkout for the CASSETTE HANDLING AY.

11019 - DUPLEX CAM did not move to “PINCH” position

Cause 1: The DUPLEX CAM malfunctioned. Action: Do the checkout for the CASSETTE HANDLING AY.

Cause 2: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

11020 - DUPLEX CAM did not move to “UNLATCH” position

Cause 1: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned. Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.

Cause 2: The DUPLEX CAM malfunctioned. Action: Do the checkout for the CASSETTE HANDLING AY.

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11021 - DUPLEX CAM did not move to “LATCH” position

Cause 1: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned. Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.

Cause 2: The DUPLEX CAM malfunctioned. Action: Do the checkout for the CASSETTE HANDLING AY.

11022 - DUPLEX CAM did not move to “UNPINCH” position

Cause 1: The DUPLEX CAM malfunctioned. Action: Do the checkout for the CASSETTE HANDLING AY.

Cause 2: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned. Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.

SLOW SCAN AY

12001 - SLOW SCAN EXTRACTION BAR did not move to Home Position

Cause 1: The EXTRACTION BAR malfunctioned. Action: 1. Remove any obstructions in the path of the EXTRACTION BAR.

2. Check the SLOW SCAN MOTOR.

3. Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 a nd COIL

BOARD A7.

4. Check the EXTRACTION BAR HOME POSITION

Cause 2: The EXTRACTION BAR SENSOR S9 malfunctioned. Action: Do the checkout for the EXTRACTION BAR SENSOR S9.

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DIAGNOSTICS Error Codes

12002 - EXTRACTION BAR REFERENCE SENSOR S9 failed to activate

Cause 1: The EXTRACTION BAR SENSOR S9 operates correctly, but another malfunction

occurred.

Action: 1. Remove any obstructions from the path of the EXTRAC TION BAR.

2. Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 a nd COIL

BOARD A7.

Cause 2: The EXTRACTION BAR SENSOR S9 malfunctioned. Action: Do the checkout for the EXTRACTION BAR SENSOR S9.

12003 - PLATE PRESENT SENSOR S5 did not detect PLATE

Cause 1: The PLATE PRESENT SENSOR S5 operates correctly, but another malfunction

occurred.

Action: 1. Check:

• PLATE was removed from the CASSETTE

• SLOW SCAN MOTOR operates correctly

2. Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 a nd COIL

BOARD A7.

3. Remove any obstructions from the path of the EXTRAC TION BAR.

Cause 2: The PLATE PRESENT SENSOR S5 malfunctioned. Action: Do the checkout PLATE PRESENT SENSOR S5.

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DIAGNOSTICS Error Codes

12004 - PLATE PRESENT SENSOR S5 failed to activate

Cause 1: The PLATE PRESENT SENSOR S5 operates correctly, but another malfunction

occurred.

Action: 1. Check:

• PLATE was removed from the CASSETTE

• SLOW SCAN MOTOR operates correctly

2. Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 a nd COIL

BOARD A7.

3. Remove any obstructions from the path of the EXTRAC TION BAR.

Cause 2: The PLATE PRESENT SENSOR S5 malfunctioned. Action: Do the checkout PLATE PRESENT SENSOR S5.

Cause 3: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned. Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.

12009 - Caution! SLOW SCAN MOTOR drawing too much power

Cause: A malfunction occurred in one or more of the following components:

• COIL BOARD

• EXTRACTION BAR SENSOR S9

• SLOW SCAN AY

Action: 1. Check for an obstruction.

2. Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 a nd COIL

BOARD A7.

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DIAGNOSTICS Error Codes

12012 - SLOW SCAN AY: Timeout Error

Description: The PLATE did not move within the correct time. Cause: A malfunction occurred in one or more of the following components:

• COIL BOARD

• SLOW SCAN AY

Action: 1. Check for an obstruction.

2. Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 a nd COIL

BOARD A7.

12013 - SLOW SCAN AY: Timeout error

Description: A command for the PLATE that is not correct was made by the system

software.

Cause: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned. Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.

12014 - MSC BOARD A1: Software Error for SLOW SCAN

Description: This error might occur during the diagnostics if the service person star ts

to move the PLATE before the PLATE stops moving.

Cause: The SLOW SCAN AY malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12100 - SLOW SCAN CONTROLLER BOARD A6: Software Error

Description: The SLOW SCAN AY will not move. Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.

Action: 1. Energize and de-energize the CR 825/850 SYSTEM.

2. Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 a nd COIL

BOARD A7.

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DIAGNOSTICS Error Codes

12101 - SLOW SCAN a velocity malfunction during scan

Description: The SLOW SCAN AY exceeded the speed limit when moving the SCAN

PLATE.

Cause 1: The speed of the SLOW SCAN AY exceeded the limit. A band might appear on

the image.

Action: Do the Slow Scan Current and Velocity Tests. Cause 2: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.

Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12102 - SLOW SCAN stopped during scan

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: 1. Check for an obstruction.

2. Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 a nd COIL

BOARD A7.

12103 - SLOW SCAN stopped during scan

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: 1. Check for an obstruction.

2. Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 a nd COIL

BOARD A7.

12104 - SLOW SCAN: Timeout while moving to SENSOR S9

Description: The SLOW SCAN AY did not reach the EXTRACTION BAR SENSOR

S9.

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

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DIAGNOSTICS Error Codes

12107 - SLOW SCAN: +24 V DC malfunction during scan

Cause 1: The POWER SUPPLY PS1 malfunctioned. Action: Do the checkout for the POWER SUPPLY PS1.

Cause 2: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12108 - SLOW SCAN stopped during scan

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12109 - SLOW SCAN stopped during scan

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12110 - SLOW SCAN did not communicate with the MOTION SYSTEM CONTROL

Description: The SLOW SCAN AY did not move because of a communication error

with the SLOW SCAN CONTROLLER BOARD A6.

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12111 - SLOW SCAN did not move

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

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DIAGNOSTICS Error Codes

12112 - SLOW SCAN did not move

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12113 - SLOW SCAN CONTROLLER BOARD A6: NVRAM malfunctioned

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12115 - SLOW SCAN CONTROLLER BOARD A6: Software Error

Cause 1: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

Cause 2: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned. Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.

12116 - SLOW SCAN CONTROLLER BOARD A6 did not communicate with MSC

Description: The SLOW SCAN AY did not stop moving before the next command to

move. This error indicates a communication error with the SLOW SCAN CONTROLLER BOARD A6.

Cause 1: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

Cause 2: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned. Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.

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DIAGNOSTICS Error Codes

12120 - SLOW SCAN did not move

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12121 - SLOW SCAN did not move

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12122 - SLOW SCAN COIL BOARD A7 malfunctioned

Description: The SLOW SCAN AY stopped or did not move at all. Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.

Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12123 - SLOW SCAN CONTROLLER BOARD A6: Software Error

Description: The MOTOR CONTROLLER for the SLOW SCAN AY malfunctioned. Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.

Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12124 - SLOW SCAN CONTROLLER BOARD A6: Software Error

Description: An error occurred when initializing the SLOW SCAN AY. Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.

Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

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DIAGNOSTICS Error Codes

12125 - SLOW SCAN COIL BOARD A7 malfunctioned

Description: The SLOW SCAN AY stopped or did not move at all. Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.

Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12126 - Caution! SLOW SCAN MOTOR is overheated

Description: The SLOW SCAN MOTOR was using excessive power and is too hot. Cause: Malfunction in one or more of the following:

• COIL BOARD A7

• EXTRACTION BAR SENSOR S9

• SLOW SCAN AY

Action: 1. Check for an obstruction.

2. Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 a nd COIL

BOARD A7.

12130 - SLOW SCAN CONTROLLER BOARD A6: Software Error

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12131 - SLOW SCAN CONTROLLER BOARD A6 did not communicate with MSC

Cause 1: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

Cause 2: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned. Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.

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DIAGNOSTICS Error Codes

12132 - SLOW SCAN CONTROLLER BOARD A6 did not communicate with MSC

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12201 - SLOW SCAN CONTROLLER BOARD A6: Programming Error

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12202 to 12260 - SLOW SCAN CONTROLLER BOARD A6: “Memory Command” Error

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

Code Description

12202 Error occurred during downloading to the SLOW SCAN CONTROLLER BOARD A6. 12203 Memory error on the SLOW SCAN CONTROLLER BOARD A6. 12204 Memory error on the SLOW SCAN CONTROLLER BOARD A6. 12216 Communication error between the SLOW SCAN CONTROLLER BOARD A6 and the

MOTION SYSTEM CONTROL BOARD A1.

12217 Communication error between the SLOW SCAN CONTROLLER BOARD A6 and the

MOTION SYSTEM CONTROL BOARD A1. Error “EM17 - Receive Buffer Overflow.”

12218 Error during downloading of code parameters for the SLOW SCAN CONTROLLER

BOARD A6.

12219 Error during downloading of code or parameters for the SLOW SCAN

CONTROLLER BOARD A6. 12220 Error “EM20 - New Bootstrap Program, Download all Boot and Program Modules.” 12221 Malfunction of the SLOW SCAN CONTRO LLER BOARD A6.

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Code Description

12222 Checksum error occurred during downloading of code to the SLOW SCAN

CONTROLLER BOARD A6. 12223 Checksum error occurred during downloading of code to the SLOW SCAN

CONTROLLER BOARD A6. 12228 Error occurred during downloading of the code to the SLOW SCAN CONTROLLER

BOARD A6. 12230 Error “EM30 - Host Flash Download Copy Boot Memor y Error.” 12240 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.

Error “EM40 - Illegal Record Type.” 12241 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.

Error “EM41 - Invalid Extended Address.” 12242 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.

Error “EM42 - Invalid Erase Block ID.” 12243 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.

Error “EM43 - Receive Record Checksum Error.” 12244 Error when initializing. Error “EM44 - File Sum of Record Checksum Error, Download

Program.” 12245 Program error. Error “EM45 - Boot Checksum Write Error.” 12246 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.

Error “EM46 - FIX_APP Code Block Checksum Write Error.” 12247 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.

Error “EM47 - Code Page Checksum Write Error.” 12248 Error “EM48 - Parameters Save Flash Error.” 12250 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.

Error “EM50 - Flash Write Address Out Of Range.” 12251 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.

Error “EM51 - Flash Program Error: Erase.” 12252 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.

Error “EM52 - Flash Program Error: Low Voltage.” 12253 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.

Error “EM53 - Flash Program Error: Program.”

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DIAGNOSTICS Error Codes

Code Description

12254 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.

Error “EM54 - Flash Program Error: Sequence.“ 12255 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.

Error “EM55” 12260 Error recording the parameters to the SLOW SCAN CONTROLLER BOARD A6.

Error “EM60 - Parameters Save Flash Error.”

12896 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Reset

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12901 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry

Description: The PLATE was not scanned. The command is executed again. Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.

Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12902 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry

Description: The SLOW SCAN AY did not move to the ERASE position. The

command is executed again.

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

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12903 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry

Description: The SLOW SCAN AY did not move to the home position. The command

is executed again.

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12904 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry

Description: The COARSE NUDGE UP command did not occur. The command is

executed again.

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12905 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry

Description: The COARSE NUDGE DOWN command did not occur. The command is

executed again.

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12906 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry

Description: The FINE NUDGE UP command did not occur. The command is

executed again.

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

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DIAGNOSTICS Error Codes

12907 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry

Description: The FINE NUDGE DOWN command did not occur. The command is

executed again.

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12908 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry

Description: The PLATE did not move to the CASSETTE. The command is executed

again.

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12911 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry

Description: The SOFT RESET command did not occur. The command is executed

again.

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12913 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry

Description: The EXTRACTION BAR did not move to the mechanical adjustment

position one. The command is executed again.

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

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DIAGNOSTICS Error Codes

12914 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry

Description: The command MOVE TO EXTRACTION BAR REFERENCE SENSOR

did not occur. The command is executed again.

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12915 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry

Description: The command MOVE TO THE PLATE GUIDE POSITION did not occur.

The command is executed again.

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12930 - SLOW SCAN: Unexpected Retry during Current Test

Description: The system was not able to move to the position selected in the

diagnostics. The command is executed again.

Cause: The SLOW SCAN CONTROLLER BOARD malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

12931 - SLOW SCAN: Unexpected Retry during Velocity Test

Description: The system was not able to move to the position selected in the

diagnostics. The command is executed again

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

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DIAGNOSTICS Error Codes

12941 - Unexpected Retry during Communication to MOTION SYSTEM CONTROL BD

Description: A message could not be sent to the SLOW SCAN CONTROLLER

BOARD A6. The command is executed again.

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

ERASE LAMPS

13001 - 13008 ERASE LAMP PAIRS

Code Log Message

13001 ERASE LAMP PAIR No. 1 is out 13002 ERASE LAMP PAIR No. 2 is out 13003 ERASE LAMP PAIR No. 3 is out 13004 ERASE LAMP PAIR No. 4 is out 13005 ERASE LAMP PAIR No. 5 is out 13006 Two ERASE LAMP PAIRS are not functioning 13007 Three ERASE LAMP PAIRS are not functioning 13008 Four ERASE LAMP PAIRS are not functioning

Cause: One or more ERASE LAMP PAIRS malfunctioned. Action: Install a new ERASE LAMP PAIR.

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DIAGNOSTICS Error Codes

13009 - All ERASE LAMPS malfunctioned

Cause 1: The power to the ERASE LAMPS malfunctioned. Action: 1. De-energize the ERASE LAMPS.

2. Check for 120 V AC across the AC side of RELAY K1.

3. If 120 V AC is not indicated at RELAY K1, check:

• ERASE LAMP AY is fully closed

• FUSE F1

• TERMINAL BLOCK TB1

• condition of the CONNECTOR P1/J1 on the ERASE LAMP AY

• INTERLOCK SWITCH S8

• wires to the POWER SUPPLY PS1

4. If 120 V AC is indicated on RELAY K1, connect the MULTIMETER to the AC

side of the RELAY.

5. Energize and de-energize the ERASE LAMPS. With the LAMPS energized, you

should measure < 2 V AC.

6. If the 120 V AC does not change to a Lo signal, check the DC side of RELAY

K1.

• Connect the MULTIMETER TL-4114 negative to the violet wire.

• Connect the MULTIMETER TL-4114 positive to the blue wire.

• Check for 4.5 - 5.0 V DC on K1 with the ERASE LAMPS energized.

7. Check the CONNECTOR J10 on the MOTION SYSTEM CONTROL BOARD

A1.

Cause 2: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned. Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.

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DIAGNOSTICS Error Codes

13010 - Erase time exceeds maximum allowed

Cause: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned. Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.

13011 - Command to Erase did not occur

Cause: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned. Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.

13012 - MSC BOARD A1: Invalid Command for ERASE LAMPS

Cause: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned. Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.

13013 - MSC BOARD A1: Software failure during erase

Description: The software did not provide the RTXC TIMER during the ERASE

function.

Cause: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned. Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.

13899 - General Erase Error

Cause: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned. Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.

POWER SUPPLY

14001 - SLOW SCAN: Malfunction of 24 V Power

Description: The 24 V DC CIRCUIT BREAKER of the SLOW SCAN is open. Cause: Malfunction of the 24 V DC power distribution.

Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.

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DIAGNOSTICS Error Codes

14002 - STEPPER: Malfunction of 24 V Power

Description: The 24 V DC CIRCUIT BREAKER of the STEPPER is open. Cause: Malfunction of the 24 V DC power distribution.

Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.

14003 - CAM MOTOR M1: Low Power Malfunction

Description: The MOTOR-LOW CIRCUIT BREAKER is open. Cause 1: The CAM MOTOR M1 has a short circuit.

Action: Check the wires to the CAM MOTOR M1. Cause 2: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned.

Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.

14005 - Front DOOR Open

Cause 1: The INTERLOCK SWITCH S8 malfunctioned. Action: Do the checkout INTERLOCK SWITCH S8.

Cause 2: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned. Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.

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DIAGNOSTICS Error Codes

14006 - DUPLEX CAM: Initialization Error due to the PLATE PRESENT SENSOR S5 reading blocked when the SLOW SCAN AY is in the home position

Cause 1: The PLATE PRESENT SENSOR S5 operates correctly, but another malfunction

has occurred. This error occurs when initializing, either when the CR 825/850 SYSTEM is energized or when a mechanical subsystem initializes.

Action: Check:

• PLATE was removed from the CASSETTE

• SLOW SCAN MOTOR operates correctly

• obstruction in the path of the EXTRACTION BAR

Cause 2: The PLATE PRESENT SENSOR S5 malfunctioned. Action: Do the checkout PLATE PRESENT SENSOR S5.

14008 - SLOW SCAN: Initialization Error

Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

14009 - DUPLEX CAM: Initialization Error

Cause: The DUPLEX CAM malfunctioned. Action: Do the checkout for the CASSETTE HANDLING AY.

14010 - Slow Scan Async Reset Error

Cause: The CR 825/850 SYSTEM sent a message to reset the SLOW SCAN AY. Action: None.

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DIAGNOSTICS Error Codes

DATA PAT H

15001 - MCPU BOARD A2: Fatal Error in Software

Description: A PSOS system error occurred that it is not possible to repair. The

“Event Log” includes the PSOS system error number, module, and line number.

Cause: The MASTER CENTRAL PROCESSING UNIT BOARD A2 malfunctioned. Action: Do the checkout for the MASTER CENTRAL PROCESSING UNIT BOARD A2.

15002 - MCPU BOARD A2: Fatal Error in Software

Description: A system software error occurred. The “Event Log” will include the PSOS

system error number, module, and line number.

Cause: The MASTER CENTRAL PROCESSING UNIT BOARD A2 malfunctioned. Action: Do the checkout for the MASTER CENTRAL PROCESSING UNIT BOARD A2.

15003 - MCPU BOARD A2: Communications Error in Software

Description: A timeout occurred for a communication between the MASTER

CENTRAL PROCESSING UNIT BOARD A2 and the MOTION SYSTEM CONTROL BOARD A1.

Cause 1: The MASTER CENTRAL PROCESSING UNIT BOARD A2 malfunctioned. Action: Do the checkout for the MASTER CENTRAL PROCESSING UNIT BOARD A2.

Cause 2: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned. Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.

15005 - LASER: Reference Error

Description: The reference voltage of the LASER is less than 50% of the original

value.

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Cause 1: The CABLE between the LASER DRIVER BOARD A17 and the GALVO BOARD

A4 malfunctioned.

Action: Check the CABLE. Cause 2: The GALVO BOARD A4 malfunctioned.

Action: Do the checkout for the GALVO BOARD A4. Cause 3: The LASER DRIVER BOARD A17 malfunctioned.

Action: Do the checkout for the LASER DRIVER BOARD A17.

15006 - Communications Error between MCPU BD A2 and GALVO BD A4

Description: The DMA process for the MASTER CENTRAL PROCESSING UNIT

BOARD A2 did not complete within the expected time.

Cause 1: The MASTER CENTRAL PROCESSING UNIT BOARD A2 malfunctioned. Action: Do the checkout for the MASTER CENTRAL PROCESSING UNIT BOARD A2.

Cause 2: The DIGITIZER BOARD A3 malfunctioned. Action: Do the checkout for the DIGITIZER BOARD A3.

Cause 3: The GALVO BOARD A4 malfunctioned. Action: Do the checkout for the GALVO BOARD A4.

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15007 - Communications Error between MCPU BD A2 and GALVO BD A4

Description: The DMA process for the MASTER CENTRAL PROCESSING UNIT

BOARD A2 did not complete within the expected time.

Cause 1: The MASTER CENTRAL PROCESSING UNIT BOARD A2 malfunctioned. Action: Do the checkout for the MASTER CENTRAL PROCESSING UNIT BOARD A2.

Cause 2: The DIGITIZER BOARD A3 malfunctioned. Action: Do the checkout for the DIGITIZER BOARD A3.

Cause 3: The GALVO BOARD A4 malfunctioned. Action: Do the checkout for the GALVO BOARD A4.

15008 - Start of Scan Timeout

Description: A timeout occurred for the expected “START OF SCAN”. Cause 1: The MASTER CENTRAL PROCESSING UNIT BOARD A2 malfunctioned.

Action: Do the checkout for the MASTER CENTRAL PROCESSING UNIT BOARD A2. Cause 2: The DIGITIZER BOARD A3 malfunctioned.

Action: Do the checkout for the DIGITIZER BOARD A3. Cause 3: The GALVO BOARD A4 malfunctioned.

Action: Do the checkout for the GALVO BOARD A4.

15012 - Communications Error between MCPU BOARD A2 and the PC

Description: Windows 2000 did not return a response to a message within a given

time.

Cause 1: The MASTER CENTRAL PROCESSING UNIT BOARD A2 malfunctioned. Action: Do the checkout for the MASTER CENTRAL PROCESSING UNIT BOARD A2.

Cause 2: The TCP/IP connection malfunctioned. Action: Check the TCP/IP connection to the computer. See Step 6, Page 10.

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15013 - Image Quality Warning

Description: The image quality might be wrong. The MASTER CENTRAL PROCESSING

UNIT BOARD A2 received a system error from the MOTION SYSTEM CONTROL BOARD A1 and was automatically repaired. If a CASSETTE was in the CR 825/850 SYSTEM when the error occurred, the TOUCH SCREEN displays a message about a problem with the image.

Cause 1: The MASTER CENTRAL PROCESSING UNIT BOARD A2 malfunctioned. Action: Do the checkout for the MASTER CENTRAL PROCESSING UNIT BOARD A2.

Cause 2: The MOTION SYSTEM CONTROL BOARD A1 malfunctioned. Action: Do the checkout for the MOTION SYSTEM CONTROL BOARD A1.

Cause 3: A light leakage occurred. Action: Do the Light Test.

Cause 4: The INTERLOCK SWITCH S8 malfunctioned. The DOOR might be open during

scan.

Action: Do the checkout INTERLOCK SWITCH S8.

15014 - LASER power not calibrated

Cause: The LASER DIODE malfunctioned. Action: Do the calibration for the LASER DRIVER BOARD A17. See OPTICS MODULE.

15015 - PLATE not calibrated

Cause: The CR 825/850 SYSTEM does not have the calibration data for all sizes of

PLATES.

Action: Do the Calibration for the CR 825/850 SYSTEM.

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DIAGNOSTICS Error Codes

15016 - The LASER reference voltage is too high

Cause: The LASER DIODE in the DETECTOR is backward. Action: Check:

• LASER REFERENCE VOLTAGE in the PMT/DAS BOARD A5

• LASER DIODE is installed correctly

15017 - PLATE not calibrated

Cause: The customer scanned a PLATE of a size that was not recognized. Action: Do:

• Calibration for the CR 825/850 SYSTEM

• complete the size calibration of the PLATE

15018 - There was an error reading or writing to the PCMCIA card

Important

A malfunction of the PCMCIA CARD is the last possible cause. Check all other malfunctions before installing a new PCMCIA CARD.

Cause 1: The PCMCIA CARD operates correctly, but another malfunction occurred. Action: Check the error logs for the malfunction. Use Checking the Error Logs.

Cause 2: The PCMCIA CARD malfunctioned. Action: Install a new PCMCIA CARD.

15040 - Communications Error Between MCPU and the PC

Description: The TCP/IP SOCKET COMMUNICATIONS were not completed or did

not occur between the MASTER CENTRAL PROCESSING UNIT BOARD A2 and the host computer with Windows 2000.

Cause 1: The shutdown of the CR 825/850 SYSTEM was not done in the correct sequence. Action: Use the correct shutdown sequence to de-energize the CR 825/850 SYSTEM.

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Cause 2: The application software for the Windows 2000 was started again without resetting

the MASTER CENTRAL PROCESSING UNIT BOARD A2.

Action: 1. Check the Windows 2000 “Event Log” for network errors.

2. If any errors occurred, reset the network system configuration again.

3. Start the Windows 2000 application again.

4. Check the CROSSOVER CABLE between the MASTER CENTRAL

PROCESSING UNIT BOARD A2 and the computer.

15800 - Image resent at NT reboot

Description: The MASTER CENTRAL PROCESSING UNIT BOARD A2 sent the last

image after the Windows 2000 applications software started again.

Cause: Windows 2000 malfunctioned. Action: Call the Technical Service Center.

15900 - NT rejected image at end of scan. Retransmission being attempted

Description: The software for the SCAN MANAGER did not record an image at the

end of the scan. The image is sent once again and recorded.

Cause: The software indicates an image checksum error. Action: Call the Technical Service Center.

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Calibration

16001 - Calibration Error: Did not find START OF SCAN position

Description: During the calibration, the CR 825/850 SYSTEM did not locate the

“START OF SCAN” position within the given time.

Cause 1: Calibration of the CR 825/850 SYSTEM is not correct. Action: Do the Calibration for the CR 825/850 SYSTEM.

Cause 2: The alignment of the optics is not correct. Action: Do:

• adjustment for the FOLD MIRROR

• adjustment of the GALVO ROTATION

Cause 3: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned. Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL

BOARD A7.

16002 - Calibration Error: Did not find Offset

Description: The GALVO did not detect the “Offset”. Cause 1: The exposure of the PLATE is not correct.

Action: 1. Use the DOSIMETER to check the exposure of the PLATE.

2. Check for scratches on the edges of the SCREEN.

Cause 2: The GALVO is not aligned correctly. Action: Do:

• adjustment of the GALVO ROTATION

• checkout for the GALVO BOARD A4

16003 - Calibration Error: Did not find Amplitude

Description: The GALVO BOARD A4 did not detect the “Amplitude”.

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Cause 1: The exposure of the PLATE is not correct. Action: 1. Use the DOSIMETER to check the exposure of the PLATE.

2. Check for scratches on the edges of the SCREEN.

Cause 2: The GALVO is not aligned correctly. Action: Do:

• adjustment of the GALVO ROTATION

• checkout for the GALVO BOARD A4

16005 - Calibration Error: Routine did not receive image in the time allowed

Cause 1: The MASTER CENTRAL PROCESSING UNIT BOARD A2 malfunctioned. Action: Do the checkout for the MASTER CENTRAL PROCESSING UNIT BOARD A2.

Cause 2: The DIGITIZER BOARD A3 malfunctioned. Action: Do the checkout for the DIGITIZER BOARD A3.

Cause 3: The GALVO BOARD A4 malfunctioned. Action: Do the checkout for the GALVO BOARD A4.

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16006 - Calibration Error: Did not acquire image

Cause 1: The MASTER CENTRAL PROCESSING UNIT BOARD A2 malfunctioned. Action: Do the checkout for the MASTER CENTRAL PROCESSING UNIT BOARD A2.

Cause 2: The DIGITIZER BOARD A3 malfunctioned. Action: Do the checkout for the DIGITIZER BOARD A3.

Cause 3: The GALVO BOARD A4 malfunctioned. Action: Do the checkout for the GALVO BOARD A4.

16010 - Possible Light Leak

Description: Large quantities of light occurred during the “AUTO-ZERO.” Cause: The DOOR is open, a PANEL is loose, or a light leakage occurred in the

CASSETTE HANDLING SYSTEM.

Action: 1. Do the Light Test to locate the source of the light leakage.

2. Repair the light leakage.

16011 - Imaging System Error occurred during Initialization

Cause 1: The PMT/DAS BOARD A5 malfunctioned. Action: 1. Check the CABLE between the PMT BOARD and the DAS BOARD.

2. Do:

• checkout for the PMT/DAS BOARD A5

• MCPU Self Test

16012 - PMT/DAS BOARD A5: Calculation Error occurred during Initialization

Description: The value for one or more of the following parameters did not match the

specification when the CR 825/850 SYSTEM initialized: “Fine or Coarse Offset”, or “Fine or Coarse Ratio.”

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DIAGNOSTICS Error Codes

Cause 1: The MASTER CENTRAL PROCESSING UNIT BOARD A2 malfunctioned. Action: Do the checkout for the MASTER CENTRAL PROCESSING UNIT BOARD A2.

Cause 2: The PMT/DAS BOARD A5 malfunctioned. Action: Do the checkout for the PMT/DAS BOARD A5.

16013 - Imaging System contains out-of-range noise

Description: The “peak-to-peak” signal was high when the CR 825/850 SYSTEM was

set to “AUTO-ZERO.”

Cause 1: The PMT/DAS BOARD A5 malfunctioned. Action: Do the checkout for the PMT/DAS BOARD A5.

Cause 2: Noise in the POWER SUPPLY PS1. Action: Do the checkout for the POWER SUPPLY PS1.

16014 - Imaging System did not zero or PMT did not calibrate

Cause 1: The DOSIMETER malfunctioned. Action: Check that the DOSIMETER operates correctly.

Cause 2: The exposure on the PLATE is not correct during the calibration. Action: Do the calibration with another PLATE.

Cause 3: The X-RAY TUBE malfunctioned. Action: Expose the PLATE using a new X-RAY TUBE.

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16016 - Malfunctioning PMT

Description: A PMT does not match the requirements of the diagnostic test. Cause: The PMT/DAS BOARD A5 malfunctioned.

Action: Do the checkout for the PMT/DAS BOARD A5.

16017 - Possible Light Leak

Cause: The DOOR is open, a PANEL is loose, or a light leakage occurred in the

CASSETTE HANDLING SYSTEM.

Action: 1. Do the Light Test to locate the source of the light leakage.

2. Repair the light leakage.

16018 - Possible Light Leak

Description: An error occurred during “AUTO-ZERO.” The PMTs detected a large

quantity of light.

Cause: The DOOR is open, a PANEL is loose, or a light leakage occurred in the

CASSETTE HANDLING SYSTEM.

Action: 1. Do the Light Test to locate the source of the light leakage.

2. Repair the light leakage.

16019 - Calibration could not find offset, rotate GALVO counterclockwise

Cause: The calibration could not locate the “Offset.” Action: Rotate the GALVO counterclockwise.

16020 - Calibration could not find offset, rotate GALVO clockwise

Cause: The calibration could not locate the “Offset.” Action: Rotate the GALVO clockwise.

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DIAGNOSTICS Error Codes

16021 - Malfunctioning PMT1: Gain out of range

Description: For a given high voltage, the low gain of PMT1 might prevent it from

reaching the correct signal level.

Cause 1: The exposure on the PLATE is not correct during the calibration. Action: Do the Calibration for the CR 825/850 SYSTEM.

Cause 2: The alignment of the optics is not correct. Action: Do:

• adjustment for the FOLD MIRROR

• adjustment of the GALVO ROTATION

Cause 3: The PMT malfunctioned. Action: Install a new PMT. Use PMTs and COLLECTOR AY.

Cause 4: The PMT/DAS BOARD A5 malfunctioned. Action: Do the checkout for the PMT/DAS BOARD A5.

16022 - Malfunctioning PMT2: Gain out of range

Description: For a given high voltage, the low gain of PMT2 might prevent it from

reaching the correct signal level.

Cause 1: The exposure on the PLATE is not correct during the calibration. Action: Do the Calibration for the CR 825/850 SYSTEM.

Cause 2: The alignment of the optics is not correct. Action: Do:

• adjustment for the FOLD MIRROR

• adjustment of the GALVO ROTATION

Cause 3: The PMT malfunctioned. Action: Install a new PMT. Use PMTs and COLLECTOR AY.