Intermec CN3e, CN3 User Manual

Download

Mobile Computer

For Windows Mobile 5.0

CN3, CN3e

User’s Manual

Intermec Technologies Corporation

Worldwide Headquarters 6001 36th Ave.W. Everett, WA 98203 U.S.A.

www.intermec.com

The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other purpose without written permission of Intermec Technologies Corporation.

Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation.

The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar, dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license), Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower, Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares, and Vista Powered are either trademarks or registered trademarks of Intermec Technologies Corporation.

There are U.S. and foreign patents as well as U.S. and foreign patents pending.

Wi-Fi is a registered certification mark of the Wi-Fi Alliance.

Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and/or other countries.

Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.

This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (www.openssl.org).

This product includes cryptographic software written by Eric Young (EAY@cryptsoft.com).

This product uses Regex++, Index software during its operational phases. The owner of Regex++ has granted use of the software to anyone provided such use is accompanied by the following copyright and permission notice:

Regex++, Index. (Version 3.31, 16th Dec 2001) Copyright © 1998-2001 Dr John Maddock Permission to use, copy, modify, distribute and sell this software and its documentation for any purpose is hereby granted without fee, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation. Dr John Maddock makes no representations about the suitability of this software for any purpose. It is provided "as is" without express or implied warranty.

ii CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0

Document Change Record

This page records changes to this document. The document was originally released as Revision 001.

Version Number

Date Description of Change

008 10/2011

007 4/2009

006 1/2008

005 10/2007

004 7/2007

003 4/2007

002 01/2007

Revised to correct the clean boot procedure.

• Added default configuration information.

• Added keypad and keystroke information.

Added information on CN3e alphanumeric

•

keypad.

• Updated information on CDMA carriers and

activation.

• Updated Power Profiler information.

• Revised the section on keypads to reduce

repetition.

Added information on the larger key CN3e Mobile Computer.

Added information on GPSID and the iGPS

•

Settings application.

• Added information on the Power Profiler

application.

• Added undocumented keys to the keypad tables.

•

Added information about GPS.

• Added information about using the FTP server.

• Created an appendix for specifications and

accessories.

Added information about the InstallSelect application, the clean boot method, the color camera, and the CDMA radios.

CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0 iii

iv CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0

Contents

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Send Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Service Location Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Patent Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Using the CN3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Introducing the CN3 Mobile Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Finding the Software Build Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Using the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Removing and Installing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Maximizing Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Checking the Battery Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Managing Power on the CN3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Contents

Using the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Using the Color-Coded Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Capitalizing Characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Entering Characters on the QWERTY Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Entering Characters on the Numeric Keypads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Using the Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Configuring the Backlight Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Understanding the Audio Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Using the CN3 as a Cell Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Adjusting the Volume of the Rear Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Using the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using the Stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Understanding the Screen Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Aligning the Touch Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Understanding the Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0 v

Contents

Scanning Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Scanning with the Area Imager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Improving the Performance of the Area Imager . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Using the Color Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Using the Storage Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Setting Up GPS on Your CN3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Using the GPSID Installed on the CN3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Learning About Additional GPS Options for the CN3 . . . . . . . . . . . . . . . . . . . . . . . 32

Connecting and Configuring the CN3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Connecting to a PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Configuring the CN3 Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Configuring the CN3 With Intermec Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Configuring the CN3 Remotely With SmartSystems Foundation . . . . . . . . . . . . 36

Configuring Local Area Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Configuring 802.11b/g Radio Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Configuring Bluetooth Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Connecting to a Bluetooth Scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Configuring Bluetooth Communications for Wireless Printing . . . . . . 40

Configuring Ethernet Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Using Serial and USB Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Checking the Status of Your Wireless Connection . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Viewing Detailed 802.11 Radio Connection Information . . . . . . . . . . . . . . . . . . . . 43

Configuring the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Turning On the Phone Using the Wireless Manager . . . . . . . . . . . . . . . . . . . . . . . . . 48

Activating the CDMA Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Activating the GSM/EDGE Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Making a Phone Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Connecting to an ISP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Connecting to a Network With a RAS Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Connecting to a Network with a VPN Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Configuring Wireless Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Choosing Between Microsoft and Funk Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Selecting a Funk Security Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

vi CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0

Selecting Microsoft as Your Security Choice. . . . . . . . . . . . . . . . . . . . . . . .63

Loading a Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Disabling Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Developing and Installing Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Developing Applications for the CN3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Installing Applications on the CN3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Installing Applications Using SmartSystems Foundation . . . . . . . . . . . . . . . . . . . .72

Installing Applications Using Microsoft ActiveSync. . . . . . . . . . . . . . . . . . . . . . . . .72

Installing Applications Using a Storage Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Installing Applications Using the FTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Installing Applications Using Wavelink Avalanche . . . . . . . . . . . . . . . . . . . . . . . . . .75

Freeing Up Virtual Memory for Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Launching An Application Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Upgrading the System Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Upgrading the CN3 Using a miniSD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Upgrading the CN3 Using SmartSystems Foundation. . . . . . . . . . . . . . . . . . . . . . . 81

Downloading the Upgrade Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Contents

Troubleshooting and Maintaining the CN3 . . . . . . . . . . . . . . . . . . . . . . . . . 85

Calling Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Troubleshooting the CN3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Resetting the CN3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Warm Booting the CN3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Cold Booting the CN3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Clean Booting the CN3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Cleaning the CN3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Physical and Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0 vii

Contents

Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Default Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Keypads and Keystrokes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Standard Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

viii CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0

Before You Begin

This section provides you with safety information, technical support information, and sources for additional product information.

Safety Information

Your safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions.

This section explains how to identify and understand dangers, warnings, cautions, and notes that are in this document.

A warning alerts you of an operating procedure, practice, condition, or statement that must be strictly observed to avoid death or serious injury to the persons working on the equipment.

A caution alerts you to an operating procedure, practice, condition, or statement that must be strictly observed to prevent equipment damage or destruction, or corruption or loss of data.

Before You Begin

Note: Notes either provide extra information about a topic or contain special instructions for handling a particular condition or set of circumstances.

Global Services and Support

Warranty Information

To understand the warranty for your Intermec product, visit the Intermec website at www.intermec.com and click Support > Returns and Repairs > Warranty.

Disclaimer of warranties: The sample code included in this document is presented for reference only. The code does not necessarily represent complete, tested programs. The code is provided “as is with all faults.” All warranties are expressly disclaimed, including the implied warranties of merchantability and fitness for a particular purpose.

CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0 ix

Before You Begin

Web Support

Visit the Intermec website at www.intermec.com to download our current manuals (in PDF). To order printed versions of the Intermec manuals, contact your local Intermec representative or distributor.

Visit the Intermec technical knowledge base (Knowledge Central) at

www.intermec.com and click Support > Knowledge Central to

review technical information or to request technical support for your Intermec product.

Send Feedback

Your feedback is crucial to the continual improvement of our documentation. To provide feedback about this manual, please contact the Intermec Technical Communications department directly at TechnicalCommunications@intermec.com.

Telephone Support

In the U.S.A. and Canada, call 1-800-755-5505.

Outside the U.S.A. and Canada, contact your local Intermec representative. To search for your local representative, from the Intermec website, click About Us > Contact Us.

Service Location Support

For the most current listing of service locations, go to

www.intermec.com and click Support >Returns and Repairs >

Repair Locations.

For technical support in South Korea, use the after service locations listed below:

AWOO Systems

102-1304 SK Ventium 522 Dangjung-dong Gunpo-si, Gyeonggi-do Korea, South 435-776 Contact: Mr. Sinbum Kang Telephone: +82-31-436-1191 Email: mjyun@awoo.co.kr

x CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0

IN Information System PTD LTD

6th Floor Daegu Venture Center Bldg 95 Shinchun 3 Dong Donggu, Daegu City, Korea Email: jmyou@idif.co.kr or korlim@gw.idif.co.kr

Who Should Read This Manual

This manual is written for the person who is responsible for installing, configuring, and maintaining the CN3 and CN3e Mobile Computer.

This manual provides you with information about the features of the CN3 and CN3e, and how to install, configure, operate, maintain, and troubleshoot it.

Before you work with the CN3 or CN3e, you should be familiar with your network and general networking terms, such as IP address.

Patent Information

Product is covered by one or more of the following patents:

4882476; 4894523; 4953113; 4961043; 4970379; 4988852; 5019699; 5021642; 5038024; 5081343; 5095197; 5144119; 5144121; 5182441; 5187355; 5187356; 5195183; 5216233; 5216550; 5195183; 5195183; 5218191; 5227614; 5233172; 5241488; 5243602; 5258606; 5278487; 5288985; 5308966; 5322991; 5331136; 5331580; 5342210; 5349678; 5359185; 5371858; 5373478; 5389770; 5397885; 5410141; 5414251; 5416463; 5442167; 5464972; 5468947; 5468950; 5477044; 5486689; 5488575; 5500516; 5502297; 5504367; 5508599; 5514858; 5530619; 5534684; 5536924; 5539191; 5541419; 5548108; 5550362; 5550364; 5565669; 5567925; 5568645; 5572007; 5576529; 5592512; 5594230; 5598007; 5608578; 5616909; 5619027; 5627360; 5640001; 5657317; 5659431; 5671436; 5672860; 5684290; 5719678; 5729003; 5742041; 5761219; 5764798; 5777308; 5777309; 5777310; 5786583; 5793604; 5798509; 5798513; 5804805; 5805807; 5811776; 5811777; 5818027; 5821523; 5828052; 5831819; 5834753; 5834749; 5837987; 5841121; 5842070; 5844222; 5854478; 5862267; 5869840; 5873070; 5877486; 5878395; 5883492; 5883493; 5886338; 5889386; 5892971; 5895906; 5898162; 5902987; 5902988; 5912452; 5923022; 5936224; 5949056; 5969321; 5969326; 5969328; 5979768; 5986435; 5987192; 5987499; 5992750; 6003775; 6012640; 6016960; 6018597; 6024289; 6034379; 6036093; 6039252; 6064763; 6075340; 6095422; 6097839; 6102289; 6102295; 6109528; 6119941; 6128414; 6138915; 6149061; 6149063; 6152370; 6155490; 6158661; 6164542; 6164545; 6173893; 6195053; 6234393; 6234395; 6244512; 6249008; 6328214; 6330975; 6345765; 6356949; 6367699; 6375075; 6375076; 6375344; 6431451; 6435411; 6484944; 6488209; 6497368; 6532152; 6538413; 6539422; 6621942; 6641046; 6681994; 6687403; 6688523; 6732930

There may be other U.S. and foreign patents pending.

xii CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0

Using the CN3

This chapter introduces the CN3 and CN3e Mobile Computers with Windows® Mobile® 5.0. It also contains hardware and software configuration information to assist you in getting the most out of your computer. This chapter contains these topics:

• Introducing the CN3 Mobile Computer

• Using the Battery

• Using the Keypad

• Understanding the Audio Features

• Using the Screen

• Understanding the Status LEDs

• Scanning Bar Codes

• Using the Color Camera

• Using the Storage Card

• Setting Up GPS on Your CN3

Chapter 1 — Using the CN3

Introducing the CN3 Mobile Computer

The Intermec CN3 and CN3e Mobile Computers are ergonomically designed mobile computers built on the Microsoft Windows Mobile®

5.0 operating system. They are lightweight, easy-to-use, and run most software developed for the Windows Mobile platform, including standalone, client-server, and browser-based applications.

The CN3 and CN3e support similar feature sets. The CN3e offers extended environmental specifications and larger keys for data intensive applications. The CN3 Series of mobile computers includes both the CN3 and CN3e computers. Throughout this manual, both versions of the computer are referred to as CN3 or CN3 Series.

CN3e and the CN3 Mobile Computer

The CN3 Series Mobile Computer with an IEEE 802.11b/g radio installed is Wi-Fi® certified for interoperability with other

802.11b/g wireless LAN devices.

2 CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0

Chapter 1 — Using the CN3

The CN3 and CN3e are available with the following features:

• 802.11b/g radio standard

Note: The radio also supports the 802.11d standard. The 802.11d standard adds the requirements and definitions for 802.11 WLAN equipment to operate in markets not served by the current standard. For 802.11d support, you need to order the 802.11d version of the CN3. For help, contact your local Intermec representative.

• Bluetooth® radio standard

• 128 MB RAM

• QWERTY or numeric keypads

• Imaging Options:

• EA11 Standard Area Imager

• Color Camera

• Wireless Wide Area Network Options:

• GSM/GPRS/EDGE

• CDMA/1xRTT/EV-DO

Use this manual to understand how to use the features and options available on the CN3 and CN3e.

Note: Refer to the online help for information about the Windows Mobile 5.0 applications installed on the CN3 and Intermec Knowledge Central at www.intermec.com for additional information about using Windows Mobile 5.0 on the CN3.

Finding the Software Build Versions

You can easily check to see what version of the operating system and the SmartSystems Platform Bundle (SSPB) are loaded on your CN3.

CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0 3

Chapter 1 — Using the CN3

To find your operating system version

1 Tap Start > Internet Explorer.

2 Tap the Intermec logo. The Intermec page appears and displays

the software build information.

Using the Battery

The CN3 uses an AB8, AB9, AB15, or AB16 Lithium-ion (Li-ion) battery as its main power source. The CN3e uses an AB9 or AB16 extended battery for the main power source. Standard batteries have

8.1 Watt hours capacity and extended batteries have 14.8 Watt hours capacity. You must fully charge the battery before you can use the CN3.

If you suspend the CN3 before changing the battery, an internal super capacitor maintains your status, memory, and real-time clock for approximately 5 minutes.

The battery used in this device may present a fire or chemical burn hazard if it is mistreated. Do not disassemble it, heat it above 100 °C (212 °F) or incinerate it.

If you fail to replace the low battery immediately, you may lose important data or applications.

4 CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0

Note: If the CN3 is not on external power and you remove the battery pack, it goes into Suspend mode.

Dispose of used batteries promptly. Keep away from children. Contact your Intermec representative for replacement batteries.

Several factors determine the life of your battery such as extreme temperatures, input devices, and your usage.

Charging the Battery

The battery pack should be fully charged before you use the CN3 for the first time. If battery temperatures are within the battery charging range of 0 °C to 40 °C (32 °F to 104 °F), the standard battery pack takes up to four hours to charge; the extended battery pack takes up to five hours.

The battery is fully charged when the battery status LED shows a steady green.

To charge the battery

• Insert the battery into a quad battery charger, a single dock, or

attach external power to the CN3 with the battery installed. For information on these accessories, see “Accessories” on page 101

Chapter 1 — Using the CN3

Use the next table to understand how long it will take to charge your batteries in some of the CN3 charging accessories.

Charging Times for CN3 Batteries

Charging Accessory Model Charging Time

CN3 Quad Battery Charger AC14 5 hours or less

CN3 Single Dock AD10 5 hours or less

Removing and Installing the Battery

To maximize the time allowed to replace the main battery pack, put the CN3 in a suspend mode before removing the battery pack.

To remove and install the battery

1 Press and release the Power button to suspend the CN3.

CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0 5

Chapter 1 — Using the CN3

Battery release tab

2 Press the battery release tab to the left until the battery releases,

and then lift it away from the CN3.

Removing the Battery in a CN3

Battery release tab

Removing the Battery in a CN3e

6 CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0

3 Align the battery contacts and insert the battery.

4 Press down on the battery until it clicks into place.

Maximizing Battery Life

Batteries are chemical devices. If the batteries are left sitting on a shelf for long periods of time outside the CN3, the batteries slowly discharge, eventually to zero if left uncharged. The battery chemistry resists normal degradation if you store the battery in a charger as opposed to leaving the battery in a discharged state. See the following table for tips you can do to maximize the life of your battery.

Chapter 1 — Using the CN3

Battery Conservation Tips

When You Want To: Do This to Save Battery Power:

Operate the CN3 and the Low Battery status icon appears or the Battery light comes on.

Stop using the CN3 for five minutes or longer.

Store the CN3 for more than a day.

CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0 7

Press the power button to turn off the CN3. Remove the battery and insert another fully charged battery within five minutes or you may lose data. Or, you can connect the CN3 to an external power source.

Make sure the low battery icon is not on the screen and that the Battery light is not turned on. Press the power button to turn off the CN3.

If you are storing the CN3 for a few days, like over the weekend, install the charged battery or attach the CN3 to a power source.

If you are storing the CN3 for longer, remove and charge the battery, then store both the battery and the CN3 in a cool location.

If the battery in storage is not used in several months, you should recharge the battery to keep it at its performance peak.

Chapter 1 — Using the CN3

Notiﬁcation LED

Battery status LED

Good Read LED and Intermec Ready-to-Work indicator

Battery Conservation Tips (continued)

When You Want To: Do This to Save Battery Power:

Store the battery outside the CN3.

Checking the Battery Status

The Battery Status LED above your CN3 display, as shown in the following illustration, indicates the status of your battery. See the following table to understand the meanings of the lights emitted from the LED.

Store the batteries in a charger.

Understanding the Battery Status LED

Battery Status Description

Steady green The battery is more than 95% charged and

Blinking red The battery is low. CN3 goes into Suspend

Steady red and the CN3 is attached to external power.

Steady red and the CN3 is not attached to external power.

8 CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0

Steady amber The battery is missing or is unable to

Off The CN3 is not on external power and the

CN3 is on a charger.

mode. Charge or replace the battery.

The battery is charging.

The software is not working properly.

charge because the temperature is outside of the charging range.

battery is operating normally.

You can also check the battery status by using the Power application.

To check the battery status

• Tap Start > Settings > the Systems tab > Power > the Battery tab.

Managing Power on the CN3

By default, the CN3 goes into a lower power mode or turns off after two minutes of inactivity. You can press the Power button to resume activity at any time. If you would like to manage power based on the usage of your CN3, Intermec provides an application called Power Profiler with three power management profiles:

Chapter 1 — Using the CN3

• Windows Mobile Classic

• Windows Mobile Standard

• Windows Mobile Phone

Understanding the Power Profiler Settings

Screen Off

Power Profiler Setting

Windows Mobile Classic X

Windows Mobile Standard (default) XX

Windows Mobile Phone X

CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0 9

Enabled

Device Off Enabled

Chapter 1 — Using the CN3

Use the Windows Mobile Classic profile for systems that batch data and upload it several times a day. This profile does not support constant data connections over WAN, LAN, or Bluetooth. It can only maintain data connections when the CN3 is on and all peripherals are enabled. If the screen is off, you do not have any WAN, LAN, or Bluetooth connections, but the CN3 will still receive incoming phone calls. To wake up the CN3 and restore network connections, you need to press Power or Scan button.

Use the Windows Mobile Standard profile for applications such as inventory management or terminal emulation applications that power off infrequently. The Windows Mobile Standard profile adds the ability for the system to maintain data connections in a low power state. If the CN3 does not have any activity, the screen will turn off. If there continues to be no activity, the CN3 will eventually turn off the WAN, LAN, or Bluetooth radio connections and enter the Windows Mobile Classic power management profile.

Use the Windows Mobile Phone profile when you have a system that requires network wake-up or you need the CN3 to always be connected to the network. Although the connections are maintained at a low power mode, this setting typically consumes the most power. If the screen turns off, the radios continue to maintain the network connections.

To select a power management profile

1 Tap Start > Settings > the System tab > Power Profiler.

10 CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0

2 From the drop-down list, select Windows Mobile Classic,

SpaceSpace

EnterEnter

sym

‘

’

CN3

SendSend

EndEnd

EsEsc

EnterEnter

CapsCaps

ABCABC

GHIGHI

JKLJKL

MNOMNO

PQRSPQRS

TUVTUV

WXWXYZYZ

SpaceSpace

DEFDEF

Esc

CN3

SendSend

EndEnd

Windows Mobile Standard, or Windows Mobile Phone.

3 Tap ok in the upper right corner to save your changes and close

Power Profiler.

Power Profiler also provides advanced settings that allow you to fine-tune the power usage of the CN3. You can choose to have the Power button turn off the screen or turn off the device.

Note: You can also configure all of the settings in Power Profiler using Intermec Settings.

Using the Keypad

The CN3 can have a QWERTY keypad or numeric keypad. The CN3e supports larger numeric keypads with either a 10-key (7-8-9 on top) or phone style (1-2-3 on top) layout.

Chapter 1 — Using the CN3

CN3 QWERTY Keypad CN3 Numeric Keypad

CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0 11

Chapter 1 — Using the CN3

Send

End

ABC

DEF

GHI JKL

MNO

PQRS

TUV

WXYZ

aps

pace

Enter

Esc

Send

End

ABC

DEF

GHI JKL

MNO

PQRS

TUV

WXYZ

aps

pace

Enter

Esc

Send

End

sym

80 9

‘

STU

Enter

Esc

CN3e Numeric 10-Key Keypad CN3e Numeric Phone Style Keypad

12 CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0

CN3e Alphanumeric Keypad

The full alphabetic QWERTY keypad and the alphanumeric keypad are for applications that require primary input of alphabetic data. This keypad also provides special characters, numbers, symbols, and functions by pressing color-coded key sequences.

The large numeric keypads are for applications that require mainly numeric data. These keypads also lets you enter special characters, including the alphabet, by pressing color-coded key sequences. The CN3e provides larger input keys better suited for blind entry or glove usage.

Using the Color-Coded Keys

Each keypad available for the CN3 provides color-coded keys to let you access additional characters, symbols, and functions printed on the keypad overlay. Once you understand how to use the color-coded keys and key sequences, you can access all of the additional features printed on the keypad overlay. There are two color-coded modifier keys on the numeric keypad: the orange B key and the green C key. The QWERTY and alphanumeric keypads have only the orange B color-coded modifier key.

Using the Color-Coded Keys

You Want To: Press: Example

Chapter 1 — Using the CN3

Use an orange character or function printed above a key.

Use a green character or function printed above a key.

Lock the orange or green key to stay on.

Unlock a green or orange key.

B key (LED illuminates) and

then the key with the character or function printed above it (LED turns off).

C key (LED illuminates) and

then the key with the character or function printed above it (LED turns off).

B or C twice. On the CN3e numeric keypad, press

B or C once. Press the B or C once to unlock the

On the CN3 Qwerty keypad, press and then Q to type the @ character.

On the CN3 numeric keypad, press and then 2 to type a lowercase a.

C twice and the green LED

illuminates and stays on.

key and turn off the LED.

Capitalizing Characters

To capitalize a single character on QWERTY keypads, press the shift key, and then the character. To type all alphanumeric characters as uppercase letters, you can enable the Caps Lock feature on the CN3 keypad.

CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0 13

Chapter 1 — Using the CN3

To enable Caps Lo ck

• On the QWERTY keypad, press B, then the Shift key. Press the

same key sequence to disable the Caps Lock.

• On the CN3 numeric keypad, press C 1.

• On the CN3e keypads, press C C 1.

The Caps Lock LED lights up green to show that the CN3 is in the Caps Lock mode.

To exit Caps Lock

• On the CN3 keypads, press the color modifier key again.

• On the CN3e keypads, press 1.

Entering Characters on the QWERTY Keypad

There are a few hidden characters on the QWERTY keypad that require using the color-coded keys and the Shift key to access. Use the following table to understand how to access these hidden characters on the keypad.

QWERTY Keypad Hidden Characters

To Ent e r Press

“ Shift B Z

> Shift B .

< Shift B X

Entering Characters on the Numeric Keypads

Above most of the number keys, there is a grouping of three or four characters of the alphabet. For example, above the 2 key there are the letters “ABC.” To access each letter above the key, you press the key one to four times depending on the placement of the letter.

For example, to type the letter “c” you need to:

• Press C 2 2 2.

To type a letter on the same key as the last letter entered, wait two seconds, then enter the correct series of keystrokes to create the next letter.

14 CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0

Using the Power Button

When you press the Power ( ) button, you put the CN3 into a lower power mode. In this lower power mode, the CN3 continues to supply power to all memory, but turns off power to most hardware such as the display. This power-saving feature is designed to prolong battery life.

Note: If you do not have a SIM card installed, it may take up to 30 seconds for the CN3 to suspend.

Configuring the Backlight Settings

By default, the CN3 goes into Screen Off mode when there is no activity on the computer. Screen Off mode turns off the backlight and display. Press a key or tap the screen to resume activity.

It is possible to override the backlight settings by changing the power management settings. For more information on configuring power management, see the next section, “Managing Power on the CN3.”

To configure the backlight

1 Tap Start > Settings > the System tab > the Backlight icon > the

Battery Power tab.

Chapter 1 — Using the CN3

2 With Turn off backlight if device is not used for checked, select

the timeout value (10 seconds, 30 seconds, or 1 to 5 minutes).

CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0 15

Chapter 1 — Using the CN3

You can also use Intermec Settings to configure the backlight settings. For help, see “Configuring the CN3 With Intermec

Settings” on page 35.

Understanding the Audio Features

There are several audio features available on the CN3. There are two speakers, a microphone, an external volume control, and multiple software tools for configuring the volume of sounds.

Using the CN3 as a Cell Phone

If your version of the CN3 has a phone, you can use the microphone and a front speaker for talking on the phone. For help configuring your CN3 as a cell phone, see “Configuring the Phone” on page 48.

Front speaker

(located on end)

Microphone

To adjust the volume of the front speaker

1 Tap the Volume ( ) icon at the top of the screen.

16 CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0

2 In the Volume adjust box, tap On.

3 Use your stylus to move the volume slider for the phone to the

desired volume level.

Adjusting the Volume of the Rear Speaker

You can adjust the computer volume for your needs and your environment. The volume includes sounds you hear when you tap the screen or scan bar codes with a scanner. You can set the volume to off, very low medium (default), high, and very high. Use the following table to understand the different ways to adjust the volume.

Chapter 1 — Using the CN3

Rear speaker

Volume up

Volume down

Location of the Rear Speaker and Volume Control

CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0 17

Chapter 1 — Using the CN3

Changing the Volume of the Rear Speaker

Way to Adjust Volume Procedure

Tap the Volume ( ) icon in the navigation bar.

Use Intermec Settings. From the Start menu, choose Settings > the

Press the side volume control. Press the top of the side volume control to

Note: For detailed information on the commands available in Intermec Settings, see the Intermec Computer Command Reference Manual (P/N 073529-xxx) available from the Intermec website.

Use the stylus to move the volume slider up or down for the computer. You can also turn the volume on or off and choose to use Vibrate mode.

System tab > Intermec Settings. Go to Device Settings > Beeper > Volume. Select

the setting you prefer and save your changes before exiting. For help, see “Configuring

the CN3 With Intermec Settings” on page 35.

turn the volume up. Press the bottom of the side volume control to turn the volume down.

The CN3 has a built-in vibrate feature that enables you to receive scanner feedback despite the noise level. When enabled, the CN3 vibrates when the scanner performs a good read or when the phone receives a call.

To enable the vibrate feature

1 Tap the Volume ( ) icon at the top of the screen.

18 CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0

2 In the Volume adjust box, tap Vibrate.

Note: The Volume icon in the Navigation bar changes to look like a

vibrating CN3 ( ) when the computer is in Vibrate mode.

Using the Screen

The CN3 has a 3.5" diagonal, 240x320 pixel (QVGA) transflective TFT-LCD 64K color display.

• The Navigation bar displays the Start flag, the Connectivity icon,

the Volume icon, and the time and next appointment.

Chapter 1 — Using the CN3

• The Today screen displays shortcuts to some of the applications

installed on the CN3 and important information for the day.

• The Command bar displays the onscreen keyboard icon, Windows

Mobile 5.0 links, and icons to any applications that are running, but are hidden from view.

CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0 19

Chapter 1 — Using the CN3

Navigation bar

Today screen

Command bar

The Windows Mobile Today Screen

Using the Stylus

Your computer has a stylus for selecting items and entering information on the touch screen.

Functions You Can Perform With the Stylus

Action Description

Tap Touch the screen once with the stylus to select options,

open or close applications, or launch menus from the Command bar.

Drag Hold the stylus on the screen and drag across the screen

to select text and images.

Tap and hold Tap and hold the stylus on an item to see a menu of

actions available for that item. On the pop-up menu that appears, tap the action you want to perform.

20 CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0

Understanding the Screen Icons

Use the screen icons on the Navigation bar and the Command bar to see the battery status, network connections, and so on. Some standard Microsoft icons are included in this table.

Computer Screen Icons

Icon Description

The battery is full.

The battery is low. You need to replace or charge the battery very soon.

The battery is charging.

The volume is turned off. To turn the volume back on, tap this icon and choose your setting.

The computer is connected to the network.

The computer is not connected to the network.

The 802.11b/g radio is connected to the wireless network.

Chapter 1 — Using the CN3

The computer is connected through the USB port to your desktop PC.

The iConnect application icon. Tap it to set up Ethernet or Wireless settings.

Aligning the Touch Screen

If the touch screen does not respond when you tap it with the stylus, you may need to calibrate the screen.

To calibrate the touch screen

1 Tap Start > Settings > the Systems tab > Screen.

2 Tap Align Screen and follow the instructions to align the screen.

3 Tap ok.

CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0 21

Chapter 1 — Using the CN3

If the touch screen is so out of alignment that you cannot open the Start menu, you may need to align the screen menu using only the keypad or as a last resort you can perform a clean boot. For more information about performing a clean boot, see “Clean Booting the

CN3” on page 94.

To align the touch screen using the keypad

1 Press the Windows button on the upper left of the keypad.

2 Press the Down button to select Settings.

3 Press Enter.

4 Press the Tab button until the Settings tabs are highlighted.

5 Press the Right Arrow button to select the System tab (on some

6 Press tab until the Screen icon is highlighted.

7 Tab to Align Screen and press Enter follow the instructions to

8 Tap ok.

keypads this will be the orange button and down button).

align the screen.

22 CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0

Understanding the Status LEDs

The status LEDs above the display show the following information:

Good Read LED and Intermec Ready-to-Work indicator

Notiﬁcation LED

Battery status LED

Understanding the LEDs

LED Color Description

Notification Orange The CN3 is notifying you of a pending alarm

or message. For more information on the Battery Status LED, see “Understanding the

Battery Status LED” on page 8.

Good Read Green The CN3 has successfully decoded a bar code.

Ready-to-Work indicator™

Blue The CN3 is suspending or resuming with the

display turned off.

Blinking blue

Off The TE 2000 application is missing or

You have successfully loaded and activated TE 2000.

The TE 2000 application is loaded, but is inactive.

disabled.

Chapter 1 — Using the CN3

Note: The blue light may stay on for up to 30 seconds, but will usually turn off after less than 10 seconds. During this time, do not toggle the CN3 on or off and do not remove the battery, or you may corrupt the CN3.

CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0 23

Chapter 1 — Using the CN3

The Ready-to-Work indicator (blue light) is for the SmartSystems Foundation application that is part of a wireless network using all Intermec devices. For more information, see “Configuring the CN3

Remotely With SmartSystems Foundation” on page 36 or contact

your Intermec representative. Selected application software programs may also use the blue light, either steady or flashing, for other purposes.

Scanning Bar Codes

Use the area imager to scan and enter bar code data. If your CN3 has an area imager, you cannot have the color camera option too. The CN3 supports reading 1D and 2D images, composite and postal codes. These bar code symbologies are enabled by default on the CN3: Code 39, Code 128/GS1-128, UPC-A, UPC-E, EAN-8, EAN-13, PDF417, and DataMatrix.

If you are using bar code labels that are encoded in a different symbology, you need to enable the symbology on the computer. Use Intermec Settings to enable and disable symbologies. For help, see

“Configuring the CN3 With Intermec Settings” on page 35.

Scanning with the Area Imager

The CN3 has an area imager that can scan 1D and 2D bar code symbologies, composite, and postal codes. It also supports omni-directional (360°) scanning where you can position the CN3 in any orientation to scan a bar code label. Using the 2D imager is like taking a picture with a digital camera.

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Chapter 1 — Using the CN3

Scan button

Imager

Locating the Imager and the Scan Button

Note: There is also one scan button on the front of the CN3 and two scan buttons on the front of the CN3e.

To use the area imager

1 Press the power button to turn on the CN3, point the scanner

window a few inches from the bar code label, and hold steady.

2 Press the Scan button and center the red aiming beam over the bar

code label. The aiming beam is smaller when the imager is closer to the bar code and larger when it is further away.

3 When a bar code label is successfully read, a high beep is emitted

and the Good Read LED lights briefly. Release the Scan button.

Improving the Performance of the Area Imager

If you experience problems scanning a bar code with the 2D imager, try following some of these tips to improve the performance of your imager.

• Keep your hand as steady as possible while scanning a label.

• Position the imager as close to the bar code as possible while still

being able to capture the entire bar code.

• Enable only the bar codes that you need to use every day.

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Chapter 1 — Using the CN3

• Choose a Predefined mode in Intermec Settings:

a Tap Start > Settings > the System tab > Intermec Settings.

b Tap Data Collection > Internal Scanner > Imager Settings >

Predefined Modes and then select one of these options:

Predefined Mode Select if You Are Scanning:

1D Only 1D labels.

1D and 2D Standard All types of bar code labels.

1D and 2D Bright Environment

1D and 2D Reflective Surface

Custom In conditions that require customized

Using the Color Camera

In high ambient light, such as outdoors in the sunshine.

Glossy labels.

settings. For more information about these settings, commands, and parameters, see the Intermec Computer Command Reference Manual available from the Intermec website at

www.intermec.com.

The color camera with flash is an optional feature that is factory-installed into the upper back of the CN3, as shown in the following illustration.

Color camera Flash

Color Camera and Flash

26 CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0

Chapter 1 — Using the CN3

If you have the color camera option, you cannot have the area imager option because they occupy the same space. You can take photos in either high-resolution or compressed format, with resolutions up to 1280 x 1024 pixels on the 1.3 megapixel camera or 1600 x 1200 pixels on the 2.0 megapixel camera. When you take a picture, the images are saved as .jpg files and stored in the /My Documents/My pictures folder.

You can use the Pictures & Videos application on the CN3 to take, view, and edit pictures or record and launch video clips stored on the CN3 or a storage card. You can also send pictures and video clips to others or save an image as the background on the Today screen.

After the color camera is enabled, you can configure camera options by going to Menu > Options or Menu > Tools > Options from the Pictures & Video screen. While you are in the Pictures & Videos application, you can select Start > Help for more information on using the camera.

To take a picture with the camera

1 Tap Start > Programs > Pictures & Videos.

2 Tap the Camera option in the grid or tap Camera in the taskbar.

3 Using the screen display as a viewfinder, move the camera until

you have the image you want to capture.

4 Press Enter to save the image. If you select to save your pictures to

main memory, they are saved to permanent storage on the CN3.

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Chapter 1 — Using the CN3

To save pic ture files

1 Tap Menu (lower right) then Options to access the Camera tab.

2 Select where you want to save files to, type a filename prefix, and

select a compression level.

3 Tap ok.

Using the Storage Card

The CN3 uses a miniSD card to increase file storage and install software. The miniSD card slot is located under a door that is beneath the battery pack. Remove the two screws holding the door to reach the miniSD card.

You can corrupt your miniSD card if you do not follow these installation and removal procedures exactly. Before installing a miniSD card, inspect the gasket on the door for any damage or wear, and contact your Intermec representative if you find any damage or wear.

Note: The CN3 will reset if you open the miniSD/SIM door. The

screws to this door must be in place and torqued to 0.11 Nm (1.0 inlbs) to ensure normal operation.

To insert the miniSD card

1 Press the Power button to suspend the CN3, and then remove the

battery pack from the back of the CN3.

2 Remove the two screws on the miniSD/SIM card slot door.

3 Gently lift the door to the card slot, then with the metal contacts

facing down, insert the storage card into the miniSD card slot.

28 CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0

Chapter 1 — Using the CN3

miniSD card slot

4 Close the miniSD/SIM card slot door and insert the two screws.

Do not over-torque the two screws that secure the card slot door. You can damage the door.

5 Replace the battery pack and then press the Power button.

Once the door to the miniSD is opened and closed (for changing, installing, or removing the SIM or miniSD card), the CN3 performs a cold boot.

Setting Up GPS on Your CN3

If your CN3 comes equipped with an integrated Global Positioning System (GPS) receiver, it can deliver standards-based National Marine Electronics Association (NMEA) data strings to GPS applications. However, Intermec recommends that you use the GPS Intermediate Driver (GPSID) instead of directly accessing the GPS hardware. The GPSID is a Microsoft software component that interacts between applications and the GPS hardware.

Using the GPSID allows Intermec support for Extended Ephemeris, which enhances GPS performance by:

• reducing the amount of time it takes your GPS receiver to acquire

a fix.

• eliminating the need to obtain precise satellite data information

from the GPS satellites.

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Chapter 1 — Using the CN3

As a Microsoft software component, the GPSID also provides these benefits:

• It allows multiple applications to simultaneously access the GPS

data stream.

• It provides access to GPS data without requiring applications to

recognize and parse NMEA syntax.

Using the GPSID Installed on the CN3

To use the GPSID installed on your CN3, you need to configure the GPSID settings.

To configure your GPSID settings

1 Tap Start > Settings > the System tab.

2 Tap GPS. The GPS Settings screen appears.

3 On the Programs tab, select the COM port that you want your

programs to use to get GPS data from your CN3.

Note: COM1 and COM3 are reserved.

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4 Tap the Hardware tab, and select these settings.

• GPS hardware port: COM3

• Baud rate: 57600

Note: If the GPS is connected through Bluetooth, select these settings.

• GPS hardware port: COM6

• Baud rate: 19200

5 Tap the Access tab and select the Manage GPS automatically

check box.

6 Tap ok.

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To enable extended ephemeris

1 Tap Start > Settings > the System tab.

2 Tap iGPS settings. The iGPS Settings screen appears.

3 Tap the Advanced tab.

4 Select the Enable extended ephemeris check box.

5 Tap ok.

Learning About Additional GPS Options for the CN3

Intermec provides enhanced feature support for the Extended Ephemeris data capability. For the latest Extended Ephemeris data files and other CN3 downloads, visit the CN3 downloads page on the Intermec website at www.intermec.com. For more information about programming for Extended Ephemeris GPS, visit the Intermec Developer Library at www.intermec.com/idl.

32 CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0

Connecting and Configuring the CN3

Use this chapter to understand how to configure the CN3 to communicate in your network. This chapter contains these topics:

• Connecting to a PC

• Configuring the CN3 Parameters

• Configuring Local Area Networks

• Configuring the Phone

• Connecting to an ISP

• Connecting to a Network With a RAS Account

• Connecting to a Network with a VPN Server

• Configuring Wireless Security

Chapter 2 — Connecting and Configuring the CN3

Connecting to a PC

You can use Microsoft ActiveSync to establish a connection between your CN3 and PC. ActiveSync lets you transfer files, synchronize files, remotely debug, and perform other device management activities. ActiveSync is a free application available from the Microsoft website.

To establish an ActiveSync partnership between your CN3 and PC, you need to physically connect your CN3 to your PC using one of these methods:

• AD10 single dock and USB to mini-USB cable

• AA18 USB adapter and USB cable

To establish an ActiveSync partnership

1 Download ActiveSync from the Microsoft website and install

ActiveSync on your PC. When installation is complete, the Get Connected dialog box appears.

2 Follow the onscreen instructions to establish a partnership.

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When the partnership is established, the Microsoft ActiveSync screen appears on your PC.

Configuring the CN3 Parameters

You can configure many parameters on the CN3 such as the bar code symbologies it decodes or the network settings. These characteristics are controlled by configuration parameters. The values you set for these configuration parameters determine how the CN3 operates.

Configuring the CN3 With Intermec Settings

Use Intermec Settings to configure the CN3 and view system information.

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To open Intermec Settings

• Tap Start > Settings > the System tab > Intermec Settings.

For detailed information about each command available in Intermec Settings, see the Intermec Computer Command Reference Manual (P/N 073529-xxx).

Navigating in Intermec Settings

To Per form Thi s Acti on Do This

Select a command. Tap the command or press or .

Expand a command. Tap the command or press or .

Select text in a text box. Tap in the text box and drag the stylus over the

text.

Save your settings. Tap File > Save Settings or tap .

Configuring the CN3 Remotely With SmartSystems Foundation

Intermec’s SmartSystems™ Foundation is a software platform that lets you manage all of your SmartSystems-enabled devices simultaneously from a central server. The SmartSystems console displays all of the computers in your network.

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Your CN3 is SmartSystems-enabled, which lets you open Intermec Settings from the SmartSystems console to remotely configure all of your CN3 computers.

To open Intermec Settings from the SmartSystems console

1 In the SmartSystems console, right-click a CN3.

2 Select Intermec Settings.

For more information about SmartSystems Foundation, go to the Intermec website at www.intermec.com/SmartSystems.

Configuring Local Area Networks

The CN3 is a versatile mobile computer that you can easily add to your wireless or wired data collection network. You can connect your CN3 using:

• 802.11b/g radio communications.

• Bluetooth communications.

• Ethernet communications

• USB and serial communications.

Configuring 802.11b/g Radio Communications

Make sure all components with antennas are at least 30 cm (1 ft) apart when power is applied. Failure to comply could result in equipment damage.

Your CN3 has an 802.11b/g radio to transfer data using wireless communications and supports the TCP/IP network protocols. This section of the manual assumes that your wireless network is set up, including your access points.

The CN3 communicates directly with a host computer using TCP/IP. The access point acts as a bridge allowing communications between the wired and wireless networks.

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To use wireless communications in a TCP/IP network

1 Configure these parameters on each CN3 in the network:

• Network name (SSID)

• IP settings (if not using DHCP)

2 Make sure your CN3 is talking to the network and that the

network can see your CN3.

3 Configure security. For help, see “Configuring Wireless

Security” on page 57.

Configuring Bluetooth Communications

Your CN3 is Bluetooth™ enabled, which lets you connect to other Bluetooth devices, such as scanners or printers.

You need to turn on the Bluetooth radio before you can discover and connect to other Bluetooth devices. By default, the radio is turned off.

To turn on the Bluetooth radio

1 Tap Start > Settings > the Connections tab > Bluetooth > the

Mode tab.

2 Tap Turn on Bluetooth.

3 (Optional) If you want your CN3 to be visible to other Bluetooth

devices, tap Make this device visible to other devices.

4 Tap ok.

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The Bluetooth radio maintains its state through a warm or cold boot and maintains virtual COM ports. But, if you clean boot your CN3 you need to re-connect to devices.

You can also use Intermec Settings to turn on the radio and enable Bluetooth settings. Use this table to understand the settings you see in the Bluetooth menu in Intermec Settings.

Bluetooth Settings

Setting Description

Power Set and view whether the Bluetooth radio is on or off.

Discoverable Allows other Bluetooth devices to be able to discover

the computer during a device discovery.

Connectable Allows other Bluetooth devices to connect to your

computer.

Class of Device

Determines how the device appears to other devices during discovery.

IBT Displays the Intermec Bluetooth Library version.

Radio Displays the Bluetooth Radio Hardware version.

Device

Displays the Bluetooth address of your computer.

Address

Connecting to a Bluetooth Scanner

You can connect to an Intermec Bluetooth scanner, such as the SF51 or SR61, using one of these methods:

• Scan the association bar code label that ships with the CN3

• Run the Wireless Scanning Wizard

To connect to a Bluetooth scanner with the association label

1 Make sure that the Bluetooth radio on your CN3 is enabled and

that your CN3 is discoverable and connectable.

2 Make sure that your Bluetooth scanner is on.

3 When prompted, enter the passcode for your scanner. The default

passcode for Intermec Bluetooth scanners is 0000.

4 Tap Finish.

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Chapter 2 — Connecting and Configuring the CN3

To connect to a Bluetooth scanner with the Bluetooth Scanner Wizard

1 Select Start > Settings > the System tab > Wireless Scanning.

2 Follow the onscreen instructions to connect to a wireless scanner.

Configuring Bluetooth Communications for Wireless Printing

To configure your CN3 for Bluetooth wireless printing, you need to:

• make sure Bluetooth power is on. For help, see the procedure in

“Configuring Bluetooth Communications” on page 38.

• create an application that opens the wireless printing COM port

on your CN3. For help, see the Bluetooth Resource Kit, part of the Intermec Developer Library (IDL), available from the Intermec website at www.intermec.com/idl.

• select the current wireless printer on the CN3. For help, see the

next procedure.

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To select the current wireless printer

1 Select Start > Settings > the System tab > Wireless Printing.

2 Tap Search to find a printer, or tap Manual to enter a device

address. Follow the onscreen instructions to select the current wireless printer.

3 (Optional) Tap Print Test Page. The printer prints out the test

page.

Note: You can also print wirelessly using Microsoft APIs with Bluetooth extensions for Winsock and Bluetooth virtual COM ports. For help, see the IDL Resource Kit Developer’s Guide (P/N

934-006-xxx).

Configuring Ethernet Communications

You connect your CN3 to your Ethernet network with an Ethernet cable and one of these accessories:

• AD10 single dock with an Ethernet/modem (AA12/AA13) adapter

• AD11 Ethernet multidock

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To use your CN3 in an Ethernet network

1 Tap the iConnect icon ( ) in the lower right corner of the Today

screen. The iConnect pop-up menu appears:

2 Configure these network parameters:

• If you have a DHCP server, enable DHCP.

• If you do not have a DHCP server, set these parameters:

a IP address

b Subnet mask

c Default router

3 If necessary, set these parameters:

• Primary and secondary DNS servers

• Primary and secondary WINS servers

4 Make sure that your CN3 is communicating with the network and

that the network can see your CN3.

Using Serial and USB Communications

You can use these CN3 accessories to transmit data to and receive data from another device through serial or USB communications:

• AD10 single dock

• AV10 vehicle dock

• AD11 multidock

• AA24 USB adapter

• AA17 RS-232 adapter

For more information about these accessories and how to order them, see “Accessories” on page 101.

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Checking the Status of Your Wireless Connection

After you configure your wireless settings, you can use iConnect to check the status of your connection. You can also use iConnect to configure the network settings and test the connection of your CN3 against the network.

To check the status of your wireless connection

1 Tap the iConnect icon ( ) in the lower right corner of the Today

screen.

2 From the iConnect menu, select Status > Wireless. The Wireless

Status screen appears and checks the connection.

To configure the network settings

• From the iConnect menu, tap Tools > Wireless Settings.

To test the connection of your CN3 against your network

• From the iConnect menu, select Tools > Ping Test.

Viewing Detailed 802.11 Radio Connection Information

Use the ISpyWiFi utility to view detailed information for your 802.11 radio connection. You can also use ISpyWiFi to scan for access points in your network and ping for detailed information.

You start the ISpyWiFi utility using the iConnect application.

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To start the ISpyWiFi utility

1 Tap the iConnect icon > Status > Wireless. The Wireless Status

Screen appears.

2 Tap the Advanced button. The ISpyWiFi utility starts.

To view the ISpyWiFi tab

• Tap the ISpyWiFi tab.

The ISpyWiFi tab contains network interface, configuration, access point, and radio frequency information.

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Use the following table to understand the ISpyWiFi information.

Understanding the ISpyWiFi Tab

Setting Description

BCMCFI A WLAN adapter and its associated driver version.

MAC The client radio MAC address.

IP (DHCP) The IP address of the client radio, if using DHCP.

IP (static) The IP address of the client radio, if using a static IP

address.

Status Shows whether the radio is associated with the access

point.

Channel The channel on which the radio is communicating with

the access point.

ESSID The text SSID for your network.

BSSID The MAC address of the access point that the client radio

is communicating with.

Association Shows the type of association: Open, WPA, WPA-PSK,

WPA2, or Network EAP

Encrypt Shows potential encryption for the association.

Power CAM (Constantly Awake Mode) or FAST PSP (Power Save

Poll)

Antenna Diversity (multiple antennas, Primary (one antenna)

TX Power Transmit power level in milliwatts (mW).

RSSI The Received Signal Strength Indicator. The closer to

zero, the better for this indicator.

Link The data rate at which the radios are communicating.

Use the WiFi Scan tab to scan your network and bring back information about any access points with which you can communicate.

To use the WiFi Scan tab

1 Tap the WiFi Scan tab.

2 Tap the Scan button.

3 Tap any of the columns to sort in ascending or descending order.

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Use the Supplicant tab to view information on security and authentication settings that you have configured on the CN3.

The Supplicant Tab

To use the Supplicant tab

• Tap Configure Profile to launch the Profile Wizard and

configure 802.11 options.

• Tap Reconnect to disassociate the radio, momentarily dropping

its connection. The radio then reassociates and reauthenticates, but does not do anything with the driver.

• Tap Clear Events to remove the information shown in the

Supplicant Event box.

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Use the Ping tab to contact with any host in your network for information.

The Ping Tab

To ping a host

1 From the Host drop-down list, select an IP address for the host

you want to ping. Enter a new IP address using the input panel or the keypad. Select Clear List to remove all the IP addresses from the drop-down list.

2 From the Repetitions drop-down list, select the number of times

to ping the selected host. These repetitions are done once per second.

3 Tap Ping to initiate contact with the selected host.

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4 Depending on how the screen is set up, you can toggle between a

graph and a list of ping results:

• Tap Graph to toggle to the graphical view of 25 of the most

recent pings and their response results, like in the following sample graph:

• Tap List to toggle to detailed information showing what ping

touched what host and the RTT (Round Trip Time).

Configuring the Phone

The CN3 supports two types of cellular phone technology:

• CDMA EV-DO Rev 0

• GSM/EDGE

With a radio module installed in the CN3, you can send and receive telephone calls as well as transmit data through wide-area (WAN) cellular networks.

The CN3 provides a phone speaker, microphone, and speakerphone. It also supports the use of a Bluetooth headset or hands-free kit. The factory default setting for the phone is disabled.

After you have turned on the phone and activated it, you can customize the features of the phone and network settings. For help, refer to the online help on your CN3.

Turning On the Phone Using the Wireless Manager

You can use the Wireless Manager application to turn on the phone if Microsoft Zero Configuration is enabled. If you have Intermec Security enabled, you cannot access the Wireless Manager. For information on enabling and configuring Microsoft security, see

“Selecting Microsoft as Your Security Choice” on page 63.

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You can use the Wireless Manager to enable and disable Bluetooth, Wi-Fi, and the phone if it is built into your CN3.

To turn on the phone using the wireless manager

1 Tap Start > Settings > the Connections tab > Wireless Manager.

2 In the Wireless Manager, tap Phone. The phone turns on.

3 Tap Menu > Phone Settings to configure the phone. For help, see

the next procedure, “Activating the CDMA Phone.”

4 Tap Done to close the Wireless Manager.

Activating the CDMA Phone

The CDMA WAN radio module is installed at the factory. To activate your CDMA CN3 device, you need to contact the carrier you have chosen and set up accounts for each device. Use the following table to view the carriers that Intermec currently supports. If your carrier is not listed in the table, please contact Intermec product support to see if it is now supported.

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Currently Supported Carriers

Country Carrier

United States Alltel, Sprint, Verizon

Canada Bell Mobility, Telus

New Zealand Telecom New Zealand

The carrier will require the Electronic Serial Number (ESN) to start the activation process. You can find the ESN:

• on a label located in the upper right corner of the battery

compartment.

• on the outside of the CN3 shipping box.

The activation process is slightly different for each CDMA carrier. Your carrier sales contact and an Intermec representative can guide you through the process.

After you supply the ESN to your carrier, they will respond with values that you must enter using the Windows Mobile Activation Wizard (if required). Some of the supported carriers do not require you to enter any values. The following table shows the carriers, the correct activation method to use, and the values that you need to activate your phone.

Values Required for CDMA Phone

Carrier Activation Method Activation Values You Need

Alltel Dial *22899 None - all parameters are automatically

transferred wirelessl.y The Activation Wizard is disabled for Alltel.

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Values Required for CDMA Phone (continued)

Carrier Activation Method Activation Values You Need

Bell Mobility Activation Wizard Service Programming Code (SPC), also called

the activation code Mobile Directory Number (MDN) Mobile Station Identification Number (MSIN) System ID (SID) Network ID (NID) Mobile Country Code (MCC) Mobile Network Code (MNC) Username Password

Sprint Activation Wizard Master Subsidy Lock (MSL), also called the

activation code MDN Mobile Station Identifier (MSID)

Telecom New Zealand Activation Wizard SPC

SID NID

Telus Dial *22803 None - all parameters are automatically

transferred wirelessly.

Verizon Dial *22899 None - all parameters are automatically

transferred wirelessly. You can also use the Activation Wizard with

Verizon.

After you complete the activation process, the settings you enter are permanently stored in the CDMA module. Changing the OS or SSPB loads will not affect any of the settings or activation parameters stored in the WAN modem.

To start the Activation Wizard

1 Tap Start > Phone from the Today screen.

2 In the Phone application, tap Menu > Activation Wizard from

the bottom of the screen.

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Activating the GSM/EDGE Phone

You use a SIM card to activate the GSM/EDGE phone on the CN3. You can purchase the SIM card from your network provider. You insert the SIM card in the miniSD/SIM door in the back of the CN3. For more information, please contact your local Intermec representative.

To in sert the SIM ca rd

1 Press the Power button to suspend the CN3, and then remove the

battery pack from the back of the CN3.

2 Remove the two screws from the miniSD/SIM door.

3 Lift the door and insert the SIM card into the card slot with the

metal contacts facing outward.

4 Close the miniSD/SIM door and insert the two screws. Tighten

the screws to 1.5 in-lbs torque.

5 Replace the battery pack.

The CN3 cold boots and you can start using your phone.

Making a Phone Call

After you activate your phone, you are ready to start making phone calls.

To make a phone call

1 Tap Start > Phone.

2 Tap the keys to enter the telephone number you want to call.

3 Tap the Talk button.

Connecting to an ISP

You can connect to your Internet Service Provider (ISP), and use the connection to send and receive email messages and view web pages. Get an ISP dial-up access telephone number, a user name, and a password from your ISP.

Tap the Help icon at any time to view additional information for the wizard or the settings.

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Once the CN3 is connected, you can:

• send and receive messages using Messaging (Outlook Email).

• visit web pages using Internet Explorer Mobile.

To connect to an Internet service provider

1 Tap Start > Settings > Connections.

2 Under My ISP, tap Add a new modem connection.

3 Enter a name for the connection, such as “ISP Connection.”

4 If using an external modem connected to your CN3 with a cable,

select Hayes Compatible on COM1 from the Select a modem drop-down list.

5 Tap Next.

6 Enter the access phone number and then tap Next.

7 Enter the User name, Password, and Domain (if provided by an

ISP or your network administrator).

8 Tap Finish.

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9 Tap the Advanced tab from the Connections screen and then tap

Dialing Rules.

10 Select Use dialing rules, tap OK at the dialog box, and then tap

Edit.

11 Specify your current phone type and then tap ok until you exit

and return to the Settings page.

Connecting to a Network With a RAS Account

If you have access to a network at work, you can send email messages, view intranet pages, synchronize your CN3, and possibly access the Internet. Create a modem connection through a RAS (Remote Access Server) account. Before you can create this modem connection, your network administrator needs to set up a RAS account for you. Your network administrator may also give you Virtual Private Network (VPN) settings.

Tap the Help icon at any time to view additional information for the wizard or the settings.

To connect to a private network

1 Tap Start > Settings > Connections.

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2 Under My Work Network, tap Add a new modem connection.

3 Enter a name for the connection, such as “Company Connection.”

4 Select your modem type.

• If using an external modem connected to your CN3 with a

cable, select Hayes Compatible on COM1 from the Select a modem drop-down list.

• If using any type of external modem, select the modem by

name. If a listing does not exist for your modem, select Hayes

Compatible on COM1.

5 Tap Next.

6 Enter the access phone number and then tap Next. Use these

guidelines when entering a phone number:

• Enter the phone number exactly as you want it dialed. For

example, if you call from a business complex or hotel that requires a nine before dialing out, enter 9 in front of the phone number.

• Enter the access point name (APN) provided by your mobile

phone service provider.

• If you want to use dialing rules, see the online help for

information.

7 Enter the User name, Password, and Domain (if provided by an

ISP or your network administrator).

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8 Tap Finish.

Connecting to a Network with a VPN Server

A VPN connection helps you to securely connect to servers, such as a corporate network, through the Internet. Before you can make a VPN connection, you will need the following items from your network administrator:

• User name

• Password

• Domain name

• TCP/IP settings

• Host name or IP address of the VPN server

To create a VPN server connection to work

1 Tap Start > Settings > Connections.

2 Under My Work Network, tap Add a new VPN connection.

3 In the Name field, enter a name for the connection, such as your

company name.

4 In the Host name / IP field, enter the VPN server name or IP

address.

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5 Select the VPN type of authentication to use with your CN3. If you are

not sure which option to choose, check with your network administrator.

6 Tap Next.

7 Select a way for the CN3 to authenticate the connection. If you

select A pre-shared key, enter the key provided by your network administrator.

8 Tap Next.

9 Enter the User name, Password, and Domain (if provided by an

ISP or your network administrator).

10 Tap Finish.

11 Insert the necessary equipment, such as a network card, into the

CN3 and begin connecting.

Configuring Wireless Security

The CN3 provides four types of security for your wireless network:

• Wi-Fi Protected Access 2 (WPA2™)

• Wi-Fi Protected Access (WPA)

• 802.1x

• WEP

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This section explains how to configure wireless security on your CN3. If you choose not to use security, see “Disabling Security” on

page 68. Intermec always recommends that you implement security.

You must use either Funk or Microsoft security to implement your security solution. For details, see the next section, “Choosing

Between Microsoft and Funk Security.”

If you are using WPA-802.1x, WPA2-802.1x, or 802.1x security, this section also assumes that your authentication server and authenticators are properly configured.

Note: Your security choice does not depend on your authentication server. For example, you can choose Funk security if you use Microsoft Active Directory® to issue certificates.

Choosing Between Microsoft and Funk Security

The CN3 supports both Funk (default) and Microsoft security. The options you choose depends on your network needs.

Understanding Microsoft and Funk Security

Security Choice Description

Microsoft Microsoft security dynamically selects wireless networks

based on your preferences. If you are primarily using the C CN3 to connect to WiFi hotspots, you may want to use Microsoft security.

To use Microsoft security, you need to select it as your security choice. For help, see “Selecting Microsoft as

Your Security Choice” on page 63.

Funk (default) Funk security offers features that are similar to Microsoft

security, but Funk also offers these features:

• CCX v2.0 compliance

• Support for LEAP and TTLS

• Configuration of up to four profiles

If you are using the CK3 in a static environment that requires a high level of security, you should use Funk

security. To use Funk security, you need to select a profile. For

help, see the next section, “Selecting a Funk Security

Profile.”

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Selecting a Funk Security Profile

You can define up to four profiles for Funk security. Different profiles let your CN3 communicate in different networks without having to change all of your security settings. For example, you may want to set up one profile for the manufacturing floor and one for the warehouse. By default, the active profile is Profile 1.

Note: You can also use the Profile Wizard to configure most wireless security settings. To start the Profile Wizard, tap the iConnect icon ( ) in the lower right corner of the Today screen and select Tools > Wireless Settings.

To select a Funk security profile

1 Start Intermec Settings.

2 Choose Communications > 802.11 Radio > Funk Security.

3 Tap a profile to expand it.

4 (Optional) In the Profile Label text box, enter a meaningful name

for your profile.

5 Configure your security settings. For help, see the next sections.

6 Repeat Steps 3 through 5 for each profile you want to define.

7 Select one profile as the active profile by tapping Active Profile

and choosing a profile from the list.

8 Save your settings.

Configuring WPA Security With Funk Security

Use these procedures to set WPA-802.1x, WPA2-802.1x, WPA-PSK, or WPA2-PSK security on your CN3 with Funk security.

To configure WPA-802.1x or WPA2-802.1x with Funk security

1 Make sure the communications and radio parameters on your

CN3 are configured.

2 Make sure Funk is selected as your security choice.

3 Start Intermec Settings.

4 Choose Communications > 802.11 Radio > Funk Security.

5 Select the profile you want to configure.

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6 For Association, choose WPA or WPA2. Encryption

automatically defaults to TKIP or AES, respectively.

7 For 8021x, choose TTLS, PEAP, EAP-FAST, or TLS and press

Enter.

8 If you choose TTLS or PEAP:

a For Prompt for Credentials, choose Enter credentials now.

Note: You can use Prompt for Credentials to troubleshoot your network connection.

b Tap User Name, enter your user name, and press Enter.

c Tap User Password, enter your password, and press Enter.

d For Validate Server Certificate, choose Yes and press Enter.

Note: The correct date must be set on your CN3 when you enable Validate Server Certificate.

If you choose TLS:

a Load a user and root certificate on your CN3 For help, see

“Loading a Certificate” on page 67.

b Enter a User Name and Subject Name.

c For Validate Server Certificate, choose Yes and press Enter.

d (Optional) To increase your level of security, enter a Server 1

Common name and a Server 2 Common name.

9 Save your settings and exit Intermec Settings.

To configure WPA or WPA2 with Funk security

1 Make sure the communications and radio parameters on your

CN3 are configured.

2 Make sure Funk is selected as your security choice.

3 Start Intermec Settings.

4 Choose Communications > 802.11 Radio >

Funk Security.

5 Select the profile you want to configure.

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6 For Association, choose WPA or WPA2 and press Enter.

7 For 8021x, choose None and press Enter.

8 For Pre-Shared Key, enter the pre-shared key or passphrase.

The pre-shared key must be a value of 32 hex pairs preceded by 0x for a total of 66 characters. The value must match the key value on the access point. The passphrase must be from 8 to 63 characters. After you enter a passphrase, the CN3 internally converts it to a pre-shared key.

This value must match the passphrase on the authenticator.

9 Save your settings and exit Intermec Settings.

To configure 802.1x Security With Funk Security

1 Make sure the communications and radio parameters on your

CN3 are configured.

2 Make sure Funk is selected as your security choice.

3 Start Intermec Settings.

4 Choose Communications > 802.11 Radio > Funk Security.

5 Select the profile you want to configure.

6 For Association, choose Open and press Enter.

7 For Encryption, choose WEP and press Enter.

8 For Authentication, choose TTLS, PEAP, or TLS and press

Enter.

9 If you choose EAP-FAST, TTLS, or PEAP:

a Tap User Name, enter your user name, and press Enter.

b Tap Password prompt, choose Enter password now, and

press Enter.

Note: You can use Password prompt to troubleshoot your

network connection.

c Tap User Password, enter your password, and press

Enter.

d For Validate Server Certificate, choose Yes and press Enter.

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If you choose TLS:

a Load a user and root certificate on your CN3 For help, see

“Loading a Certificate” on page 67.

b For Validate Server Certificate, choose Yes and press Enter.

c Enter a User Name and Subject Name.

d (Optional) To increase your level of security, enter a Server 1

Common name and a Server 2 Common name.

10 Save your settings and exit Intermec Settings.

To configure LEAP Security on Your CN3

1 Make sure the communications and radio parameters on your

CN3 are configured.

2 Make sure Funk is selected as your security choice.

3 Start Intermec Settings.

4 Choose Communications > 802.11 Radio > Funk Security.

5 Select the profile you want to configure.

6 For 8021x, choose LEAP and press Enter.

7 For Association, choose Open, WPA, WPA2, or Network EAP

and press Enter. Encryption automatically defaults to TKIP if you choose WPA, AES if you choose WPA2, and WEP if you choose Open or Network EAP.

8 For Prompt for Credentials, choose Enter credentials now.

9 Tap User Name, enter your user name, and press Enter.

10 Tap User Password, enter your password, and press Enter.

11 Save your settings and exit Intermec Settings.

To configure Static WEP Security With Funk Security

1 Make sure the communications and radio parameters on your

CN3 are configured.

2 Make sure Funk is selected as your security choice.

3 Start Intermec Settings.

4 Choose Communications > 802.11 Radio > Funk Security.

5 Select the profile you want to configure.

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6 For Association, choose Open and press Enter.

7 For Encryption, choose WEP and press Enter.

8 For 8021x, choose None.

9 Define a value for the keys you want to use. You can define up to

four keys (Key 1 through Key 4).

Enter an ASCII key or a hex key that is either 5 bytes or 13 bytes long depending on the capability of the radio. Set a 5- byte value for 64-bit WEP or a 13-byte value for 128-bit WEP. Hex keys must be preceded by 0x and contain 5 or 13 hex pairs.

10 For Transmit key, choose the key you want to use for

transmitting data.

11 Save your settings and exit Intermec Settings.

Selecting Microsoft as Your Security Choice

The default security setting is Funk. If you want to use Microsoft security, you need to select it as your security choice. After you select Microsoft as your security choice, you will be prompted to save your settings and reset your CN3 for your change to take effect.

With Microsoft as your security choice, you can configure:

• WPA

• 802.1x

• Static WEP

To select Microsoft security as your security choice

1 Select Start > Settings > the System tab > Intermec Settings. The

Intermec Settings application appears.

2 Select Communications > 802.11 Radio > Security Choice.

3 From the Security Choice list, select Microsoft Security and save

your settings. An alert box appears telling you that you must save your settings and warm boot the CN3 for the new security choice to take effect.

4 Tap Yes. The CN3 resets and starts with Microsoft Security as the

Security Choice.

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Configuring WPA Security With Microsoft Security

Use these procedures to set WPA-802.1x and WPA-PSK security on your CN3 with Microsoft security.

To enable WPA-802.1x with Microsoft security

1 Make sure the communications and radio parameters on your

CN3 are configured.

2 Start Intermec Settings.

3 Choose Communications > 802.11 Radio > Microsoft Security.

4 For Infrastructure Mode, choose Infrastructure.

5 For Network Authentication, choose WPA. Data Encryption

automatically defaults to TKIP.

6 For 802.1x Authentication, choose either MD5, TLS, or PEAP.

7 If you choose TLS:

a Select Properties and tap the Run App button. The Auth.

Settings dialog box appears.

b Tap the Select button.

c Select your certificate from the list and press Enter. The User

Logon dialog box appears.

d Enter a User Name and Domain and press Enter.

If you choose PEAP:

a Select Properties and tap the Run App button. The Auth.

Settings box appears.

b Select Validate Server and press Enter. When the radio starts

to authenticate, the Network Password dialog box appears.

c Enter a User Name and Password and select Save Password.

d (Optional) In the Domain field, enter the Active Directory

domain associated with the user account.

e Press Enter.

Save your settings and exit Intermec Settings.

To enable WPA-PSK with Microsoft security

1 Make sure the communications and radio parameters on your

CN3 are configured.

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2 Start Intermec Settings.

3 Choose Communications > 802.11 Radio > Microsoft Security.

4 For Infrastructure Mode, choose Infrastructure.

5 For Network Authentication, choose WPA-PSK. Data

Encryption automatically defaults to TKIP.

6 For Pre-Shared Key, enter the pre-shared key or the passphrase.

The pre-shared key must be a value of 32 hex pairs preceded by 0x for a total of 66 characters. The value must match the key value on the authenticator. The passphrase must be from 8 to 63 characters. After you enter a passphrase, the CN3 internally converts it to a pre-shared key.

This value must match the passphrase on the authenticator.

7 Save your settings and exit Intermec Settings.

To configure 802.1x security with Microsoft security

1 Make sure the communications and radio parameters on your

CN3 are configured.

2 Start Intermec Settings.

3 Choose Communications > 802.11 Radio > Microsoft Security.

4 For Infrastructure Mode, choose Infrastructure.

5 For Network Authentication, choose Open.

6 For Data Encryption, choose WEP.

7 For 802.1X Authentication, choose TLS or PEAP.

8 If you choose TLS:

a Select Properties and tap the Run App button. The Auth.

Settings box appears.

b Tap the Select button.

c Select your certificate from the list and press Enter. The User

Logon dialog box appears.

d Enter a User Name and a Domain

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. and press Enter.

Chapter 2 — Connecting and Configuring the CN3

If you choose PEAP:

a Select Properties and tap the Run App button. The Auth.

Settings box appears.

b Select Validate Server and press Enter. When the radio starts

to authenticate, the Network Password dialog box appears.

c Enter a User Name and Password and select Save Password.

d (Optional) In the Domain field, enter the domain.

e Press Enter.

9 For Network Key Setting, choose Automatic.

10 Save your settings and exit Intermec Settings.

To configure static WEP security with Microsoft security

1 Make sure the communications and radio parameters on your

CN3 are configured.

2 Start Intermec Settings.

3 Choose Communications > 802.11 Radio > Microsoft Security.

4 For Network Authentication, choose Open.

5 For Data Encryption, choose WEP.

6 For Network Key Setting, choose Enter Key and Index.

7 For Network Key Value, enter an ASCII key or a hex key that is

either 5 bytes or 13 bytes long depending on the capability of the radio.

Set a 5-byte value for 64-bit WEP or a 13-byte value for 128-bit WEP. Hex keys must be preceded by 0x and contain 5 or 13 hex pairs.

8 For Network Key Index, select the key you want to use for data

transmission.

9 Save your settings and exit Intermec Settings.

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Loading a Certificate

If you choose to use transport layer security (TLS) with WPA or 802.1x security, you need a unique client certificate on the CN3 and a trusted root certificate authority (CA) certificate. Certificates are pieces of cryptographic data that guarantee a public key is associated with a private key. They contain a public key and the entity name that owns the key. Each certificate is issued by a certificate authority.

To import a root certificate

1 Tap the iConnect icon ( ) in the lower right corner of the Today

screen. The iConnect pop-up menu appears.

2 Select Tools > Wireless Settings. The Profile Wizard appears.

3 Tap Edit Selected Profile > the Security tab > Get Certificates.

Chapter 2 — Connecting and Configuring the CN3

4 To import a root certificate:

a Tap the <<< button next to the Import Root Certificate field

to select the root certificate (DER-encoded .cer file) to import.

b Tap Import Root Cert to install the selected certificate.

5 To import a user certificate:

a Tap the <<< button next to the Certificate Path field to select

the user certificate (DER-encoded .cer file without the private key) to import.

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b Tap the <<< button next to the Key Path field to select the

private key (.pvk file) which corresponds to the user certificate you selected.

To import a certificate from an IAS server:

a Tap Web Enrollment.

b Enter the User, Password, and Server (IP address) to log into

the server.

c Tap OK. A dialog box appears asking if you want to load the

root certificate.

d Tap OK. The Enrollment Tool message box appears telling you

that the certificate has been added.

e Tap OK to close the message box.

Disabling Security

If you choose not to use security with your wireless network, you can disable it on the CN3. Intermec recommends that you always set security in your network.

To disable security

1 Open Intermec Settings.

2 Choose Communications > 802.11 Radio > Microsoft Security.

3 For Network Authentication, choose Open.

4 For Data Encryption, choose Disabled.

5 Close Intermec Settings.

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Developing and Installing Applications

Use this chapter to understand the guidelines for developing applications for use on the CN3. This chapter contains these sections:

• Developing Applications for the CN3

• Installing Applications on the CN3

• Freeing Up Virtual Memory for Applications

• Launching An Application Automatically

• Upgrading the System Software

Chapter 3 — Developing and Installing Applications

Developing Applications for the CN3

The CN3 runs applications programmed in Microsoft Visual Studio

2005. You can also use Microsoft eMbedded Visual C++ 4.0 to program applications, but some features may not be available. Use this section to understand the hardware and software you need to develop a new application for the computer.

Use the Intermec resource kits to develop new applications to run on the CN3. The Intermec resource kits are a library of C++ and .NET components grouped by functionality that you can use to create applications for the computer. The resource kits are part of the Intermec Developer Library (IDL), and can be downloaded from the Intermec website at www.intermec.com/idl.

You need the following hardware and software components to use the resource kits:

• Pentium desktop, 400 MHz or higher

• Windows 2000 (Service Pack 2 or later) or Windows XP (Home,

Professional, or Server)

• For native and managed development, Microsoft Visual Studio

2005

• 128 MB RAM (196 MB recommended)

• 360 MB hard drive space for minimum installation (720 MB for

complete)

• CD-ROM drive compatible with multimedia desktop specification

• VGA or higher-resolution monitor (Super VGA recommended)

• Microsoft Mouse or compatible pointing device

Installing Applications on the CN3

There are several ways you can install applications on your mobile computer:

• You can package your application as a cabinet (.cab) file.

• If you have a simple application, you may only need to deliver the

.exe file.

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• You can copy a directory structure that contains the application,

supporting files, DLLs, images, and data files.

Intermec recommends using .cab files to install your applications. The mobile computer uses standard Windows Mobile .cab files and will install third-party .cab files. You can have your .cab files place your application in any of these memory locations on the mobile computer:

• The Object Store or the Flash File Store. The Object Store is a

DiskOnChip® flash that looks like a disk. The Flash File Store is an area of storage which is embedded in a section of the system flash memory. This storage is not erased during a reset, although it might be erased during the reflashing process. In addition to storing applications and data files, you have the option to store persistent registry information to the Flash File Store region.

• The optional miniSD card. If you are using a miniSD card, this

should be the primary location to place application installation files. The miniSD card creates the Storage Card folder on the CN3.

• The non-volatile Flash File Store region of the storage. Use the

small non-volatile Flash File Store region to hold .cab files that rebuild the system at clean boot or install applications from a .cab file into the Flash File Store so that they are “ready-to-run” when you perform clean boot. Since the flash in the system has a limited number of write cycles, do not use the Flash File Store for excessive writing.

Files copied to any of these locations are safe when you cold boot the computer as long as the AutoRun system is installed in the appropriate location. You can find information about this system in the Intermec Developer’s Library (IDL) Resource Kit Developer’s Guide which is available from www.intermec.com/idl. When you copy a .cab file to the \CabFiles folder, the folder automatically extracts that .cab file on every cold boot.

There are several ways you can install files and applications on the computer:

• SmartSystems Foundation

• ActiveSync

• miniSD card

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• FTP server

• Wavelink Avalanche

The following sections explain how to use each one of these processes to install your application on the computer.

Installing Applications Using SmartSystems Foundation

You can use the SmartSystems console to drag-and-drop Intermec applications onto your mobile computers. The computer ships with the SmartSystems client, which means it is SmartSystems-enabled. The console is part of SmartSystems Foundation. For more information about SmartSystems Foundation, go to the Intermec website at www.intermec.com/SmartSystems. For help using the console, see the online help.

To use SmartSystems console to install an application

1 Download your application file from the Intermec website and

unzip it on your desktop PC.

2 Double-click the application file to install it. The application file

should appear in the Software Vault.

3 From the SmartSystems console in the Software Vault, drag-and-

drop the application onto each mobile computer in your network or drop the application on a group of mobile computers contained in a folder.

Installing Applications Using Microsoft ActiveSync

You can use Microsoft ActiveSync to establish a connection between your PC and the computer. ActiveSync transfers files, synchronizes files, performs remote debugging, and other device management activities. For more information on installing and using ActiveSync, see “Connecting to a PC” on page 34

You can have a serial or USB ActiveSync connection to the mobile computer. When you only have a few computers to update, you can copy files using Windows Explorer on a PC.

This procedure assumes that Microsoft ActiveSync is installed on your PC and is up and running.

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To install an application on the computer using ActiveSync

1 Connect the CN3 to a PC using a USB cable. You may have to

disconnect and then connect the cable to “wake” the connection.

2 Wait for a “Connected” message to appear in the Microsoft

ActiveSync application to signal a connection to the mobile computer. If necessary, select File > Connection Settings > Connect to initiate a connection.

3 Click Explore to open the Mobile Device window that shows the

files and folders on the CN3.

4 On your desktop PC, locate the .cab file you want to download to

the mobile computer and copy it.

5 From the Mobile Device window, open the My Windows

Mobile-Based Device folder and navigate to the folder where you

want to paste the .cab file.

6 Paste the .cab file into the desired folder.

7 When you are done copying files, warm boot or cold boot the

mobile computer.

8 After the mobile computer is done booting, tap Start >

Programs > File Explorer to locate the newly copied files.

9 Tap the .cab files to install them.

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Installing Applications Using a Storage Card

If you have a miniSD card for your CN3, it is the best place for you to install applications.

To install applications using the storage card

1 Suspend the CN3 and remove the miniSD card.

2 Insert the miniSD card into a miniSD adapter card and then place

it in the storage card reader connected to your PC.

3 Copy your application file to the miniSD card.

4 Remove the miniSD card from the adapter card and insert it into

the CN3.

5 On your CN3, navigate to the storage card folder and run your

application.

Installing Applications Using the FTP Server

The CN3 has a built-in FTP server that connects to a network through Ethernet, 802.11 b/g, or WAN (Wireless Access Network). You can use the server to transfer your application file to the computer. Another benefit of using the FTP server is that you can create FTP scripts to automate the process of copying your files to the computer. This option is useful when you need to send files to a large number of computers.

The easiest way to manage the FTP server is to enable the FTP menu within iConnect.

To enable the FTP menu

• Create this DWORD registry key and set it to a value of 1:

HKEY_CURRENT_USER\Software\iConnect2\IConnect\Settings\ShowFTPMenu

The iFTP menu is available the next time your start iConnect.

To manage the state of the FTP server

• Modify these existing registry keys:

HKEY_CURRENT_USER\Software\iConnect2\IConnect\Settings\FtpAutoStart HKEY_CURRENT_USER\Software\iConnect2\IConnect\Settings\FtpHeartbeat

Where 1 = enable and 0 = disable.

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Installing Applications Using Wavelink Avalanche

You can use the Wavelink Avalanche device management system to install applications on all of your wireless CN3s. Use InstallSelect to load Avalanche Enabler on your CN3. Tap File Explorer > Windows > InstallSelect to launch the InstallSelect applet.

Each time the Avalanche Enabler is activated (typically on a reset), the CN3 attempts to connect to the Avalanche Agent. When the CN3 connects to the agent, the agent determines whether an update is available and immediately starts the software upgrade, file transfer, or configuration update.

Note: If you manually activate the Avalanche Enabler on the CN3, you may be prompted for a password when you exit the Avalanche Enabler. The default password is leave.

To use Avalanche to remotely manage the CN3

1 Install software packages and updates for the CN3 using the

Avalanche Administrative console.

2 Schedule the CN3 updates or manually initiate an update using

the Avalanche Administrative console.

For more information on using Wavelink Avalanche, contact your local Intermec representative or visit the Wavelink website at

www.wavelink.com.

Freeing Up Virtual Memory for Applications

You can use the InstallSelect application to reduce the amount of virtual memory used by portions of the SmartSystems Platform Bundle (SSPB). Freeing up virtual memory provides you with more space to load and run custom applications. In technical terms, virtual memory allows software to run in a memory address space whose size and addressing are not necessarily tied to the physical memory of the computer.

Note: InstallSelect is designed for use only by administrators, developers, integrators, or Intermec service representatives.

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Note: Do not run InstallSelect while using any other applications.

InstallSelect manages the installation of value-added software features of the computer. Removing software features may result in loss of computer functionality or the ability to manage device settings.

To free up virtual memory, select items from the InstallSelect list that you do not want to install. When you perform a clean boot, the items you selected are not installed. However, you can reinstall any of these SSPB components at any time with InstallSelect. Be sure to back up any related files that you want before you use the InstallSelect application. The InstallSelect application is part of the SSPB and is installed at the factory.

For more information on SSPB, see “Upgrading the System

Software” on page 78.

To free up virtual memory

1 Go to Start > Programs > File Explorer.

2 Tap the Windows folder.

3 Scroll down to the InstallSelect application and tap the icon ( ).

The InstallSelect application appears on the display with a Caution dialog box.

4 Tap ok to close the Caution dialog box.

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5 Clear the check box of any components you do not want installed

after a clean boot.

By default, components already installed on the computer are automatically checked to be installed again after you perform a clean boot.

6 Tap Apply to initiate the clean boot and install only the files that

are selected.

7 Tap Yes to continue with the clean boot. The computer performs a

clean boot and restarts with all of the checked components installed.

Understanding the InstallSelect Software Components

Component Name Description

Data Collection & Intermec Settings

Funk Wireless Security Intermec security supplicant that provides a wireless security solution

Printer Support Provides Intermec printer driver support.

Intermec DHCP Client Provides the Intermec DHCP client application.

Bluetooth Provides the Intermec Bluetooth application support.

Avalanche Enabler Enables the client to the Wavelink Device Management solution.

Data collection and Intermec Settings. Also includes on-unit SDK libraries.

If you disable this .cab file, you cannot scan or collect data on the device and you cannot use Intermec Settings.

with several features that are not supported by Microsoft.

You will see other components available from the InstallSelect application based on the options you selected for your CN3.

Launching An Application Automatically

There are two ways to automatically launch your application when you perform a reset on the computer:

• Make sure your .cab file places a shortcut to your application in

the \Windows\StartUp folder.

• Configure the AutoRun program to launch your application.

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The computer contains a program called AutoRun.exe which automates operations such as launching other processes. You can configure AutoRun.exe through the AutoRun data file, AutoRun.dat. For compatibility with other Intermec computers, you can place a copy of AutoRun.exe in the same folder as your AutoRun.dat file but it is not required.

To create and install the AutoRun.dat file on your computer

1 Create a folder called System on your CN3.

2 Open the Notepad application on your PC.

3 Write commands for AutoRun.dat using the supported AutoRun

script commands.

4 Save the Notepad file as AutoRun.dat.

5 Copy the AutoRun.dat file to the System folder on the CN3.

During every boot, the system scans for AutoRun.dat in the System folder.

AutoRun supports the following script commands in AutoRun.dat:

AutoRun Script Commands

Command Description

EXEC Launches a specified program and waits for it to finish

(up to 10 minutes).

CALL Processes a specified file of commands and returns.

CHAIN Processes a specified file of commands and does not

return.

RUN Loads a specified program and executes it.

LOAD Loads a specified program and executes it.

AutoRun handles quoted file names for the first parameter, which allows you to specify path names or file names that contain white spaces. AutoRun only supports one set of quotes per command.

Upgrading the System Software

When you upgrade your computer, you are updating the operating system (OS) and the SmartSystems Platform Bundle (SSPB) files.

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The SSPB files are stored on the DiskOnChip and deliver Intermec Value Add (IVA) functionality such as data collection, configuration, the Intermec wireless security suite, and the SmartSystems™ Foundation. As new features are added to these components, you can upgrade your SSPB files without needing to upgrade the operating system. Alternately, you can choose to upgrade only the operating system if you need new functionality. If you upgrade the operating system, you will need to reinstall SSPB files.

There are two ways to upgrade your computer:

• You can upgrade your computer using an storage card. For help,

see the next section, “Upgrading the CN3 Using a miniSD

Card.”

• You can upgrade your computer using the SmartSystems Console.

For help, see “Upgrading the CN3 Using SmartSystems

Foundation” on page 81.

You need to download the latest upgrade files from the Intermec website to your desktop PC.

To download the upgrade files

1 Start your web browser and go to the Intermec website at

www.intermec.com.

2 Go to Support > Downloads.

a In the Product Category list, choose Computers.

b In the Product Family list, choose Handheld Computers.

c In the Product list, choose CN3 Mobile Computer.

3 Click Submit. A list of downloadable software appears.

4 Look for the appropriate upgrade files in the OS/Firmware/

Drivers list, and click a filename to download it.

Upgrading the CN3 Using a miniSD Card

To use a miniSD card to upgrade the computer, you need an SD card reader and a miniSD adapter card formatted as FAT16.

To upgrade the operating system using a miniSD card

1 Insert a miniSD card into a miniSD adapter card and then place it

in the storage card reader connected to your PC.

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2 Copy all required OS upgrade files to the miniSD card.

3 Remove the miniSD card from the adapter card and insert it into

the CN3.

4 Place the CN3 in a dock connected to external power and press the

Reset button (using a stylus) located in the battery cavity on the back of the CN3. For help, see “Cold Booting the CN3” on

page 93.

5 Remove the miniSD card when the Installation Complete menu

appears.

6 Remove the CN3 from the dock and replace the battery.

To upgrade the SSPB using a miniSD card

1 Insert a miniSD card into a miniSD adapter card and then place it

in the storage card reader connected to your PC.

2 Copy all required SSPB upgrade files to the miniSD card.

3 Remove the miniSD card from the adapter card and insert it into

the CN3.

4 Using the stylus, press the Reset button in the battery cavity on

the back of the CN3.

5 Press and hold the Power button as you insert the battery back

into the CN3.

6 Continue to hold the Power button until a Warning message

appears on the display.

7 Release the Power button, read the message, and press either

button on the right side to continue. Wait for the CN3 to load files from the miniSD card.

8 When the progress is complete, the CN3 warm boots to reset the

configuration.

9 If you wish, you can now remove the miniSD card or delete the

files on the miniSD card. The information for the SSPB now resides in the Flash File Store.

10 Set the date, time, and network communication parameters to

reestablish communications with the other devices in the wireless network.

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Upgrading the CN3 Using SmartSystems Foundation

You can use the SmartSystems™ Foundation application from Intermec to perform operating system upgrades on your CN3. SmartSystems client is installed on your CN3, which means it is SmartSystems-enabled. The console is part of SmartSystems Foundation, which you can download from www.intermec.com/

SmartSystems.

When you upgrade the operating system, you erase the current configuration and replace it with the new default configuration. You will need to reset the network parameters on the CN3 to reestablish communications with other devices in the network. In other words, if you upgrade the operating system and the default registry from the operating system has changed, the registry is rolled back to the new default.

When you upgrade your CN3, you are updating the operating system (OS) and the SmartSystems Platform Bundle (SSPB) files.

The SSPB files are stored on the Flash File Store, and deliver Intermec Value Add (IVA) functionality such as data collection, configuration, and wireless security. As new features are added to these components, you can upgrade your SSPB files without needing to upgrade the operating system. Similarly, features added to the operating system do not affect the functionality of the SSPB, and you can choose to upgrade only the operating system. If you choose to update only the operating system, the SSPB will need to be re-installed.

If you are upgrading the OS and SSPB files, you first install the OS upgrade and then you install the SSPB upgrade. The installation process is very similar for both type of upgrade but the way the files install is different.

Downloading the Upgrade Files

You need to download the latest upgrade files from the Intermec website to your desktop computer.

To download the upgrade files

1 Start your web browser and go to the Intermec website at

www.intermec.com.

2 Go to Support > Downloads.

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3 Select Computers: CN3 Mobile Computer from the list.

4 Select the download you need. Make sure the download you select

is for the CN3 computer and that it contains the upgrade you want: operating system only, SSPB only, or operating system and SSPB.

5 Download the .zip file to your desktop computer.

6 Use the SmartSystems server to upgrade the CN3. \

Note: You cannot install the files for the OS and the SSPB bundle at the same time. You need to install one and then install the other or install only the bundle that you need to upgrade.

To upgrade the operating system

1 Connect your the CN3 to your network that has the SmartSystems

Server installed.

2 Install SmartSystems Foundation on your desktop or laptop

computer, then double-click the icon on your toolbar to start the SmartSystems Console.

3 Double-click the SmartSystems icon on your taskbar to start the

SmartSystems Console.

The SmartSystems Console screen has three sections:

• Keypad Computers (devices you are using)

• SmartSystems Applications (used to upgrade)

• Software Vault (where your upgrades are stored)

4 Click the Discover icon on the SmartSystems Console.

5 Click and drag the OS bundle from the Software Vault and drag to

the CN3 icon. Release the OS bundle on the device icon and the a confirmation message appears.

6 Click the Yes button and SmartSystems Server will start

transferring files to the CN3. A white screen with text on it will appear on the CN3 icon as the files are being downloaded.

Make sure that the CN3 does not suspend during the download or errors could occur.

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When the file download is complete, the CN3 performs a warm boot and starts to install the upgrade files. After the OS file installation is completed, the CN3 warm boots again and the Windows Mobile welcome screen appears. You will need to recalibrate the screen at this time.

To upgrade the SSPB

1 Make sure the CN3 is discovered and available in the

SmartSystems console.

2 Click and drag the SSPB bundle from the Software Vault and drag

to the CN3 icon. Release the SSPB bundle on the device icon.

3 Click the Yes button when the SmartSystems message appears.

The SmartSystems Server will start transferring files to the CN3. A white screen with text on it will appear on the CN3 icon as the files are being downloaded.

Make sure that the CN3 does not suspend during the download or errors could occur.

When the file download is complete, the CN3 performs a warm boot and starts to install the upgrade files. When the Today screen appears, SSPB file installation begins. After all files are installed, you will need to reconnect the CN3 to your network.

CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0 83

Chapter 3 — Developing and Installing Applications

84 CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0

Troubleshooting and Maintaining the CN3

If you encounter any problems while using the mobile computer, look in this chapter to find a possible solution. You will also find information on routine maintenance. This chapter contains these sections:

• Calling Product Support

• Troubleshooting the CN3

• Resetting the CN3

• Cleaning the CN3

Chapter 4 — Troubleshooting and Maintaining the CN3

Calling Product Support

If you cannot find the answer to your problem in the

Troubleshooting the CN3 section, you can visit the Intermec

technical knowledge base (Knowledge Central) at

intermec.custhelp.com to review technical information or to request

technical support. If you still need help after visiting Knowledge Central, you may need to call Product Support.

To talk to an Intermec Product Support representative, call:

1-800-755-5505

Before you call Intermec Product Support, make sure you have the following information ready:

• Configuration number

• Operating system version

• SmartSystems Platform Bundle (SSPB) version

• If you are using security, know the type (Funk or Microsoft) and

the full set of parameters

• Power management settings

• If you are using terminal emulation (TE), know the version and

protocol

• If you are not using TE, know the language your custom

application was written in and the tools you used to create it

You can find most of the information listed above in Intermec Settings. Consult your application developer for information on your custom application.

To find your configuration number

• Look at the label on the back of the computer.

86 CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0

Chapter 4 — Troubleshooting and Maintaining the CN3

To find your operating system or SSPB version

1 Tap Start > Internet Explorer.

2 Tap the Intermec logo. The Intermec page appears and displays

the software build information.

Troubleshooting the CN3

If you send the CN3 in for service, it is your responsibility to save the computer data and configuration. Intermec is responsible only for ensuring that the hardware matches the original configuration when repairing or replacing the computer.

Problems While Configuring the CN3

Problem Solution

You scan a configuration command, such as Beeper Volume, and you hear three low beeps.

You scan or enter an option for the Scanner Model configuration command and you hear three low beeps.

CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0 87

If you are working in Intermec Settings, you cannot scan configuration commands. Exit the application to scan configuration commands.

You may have scanned or entered a Scanner Model command that does not apply to the type of scanner that you have installed. Try scanning or entering the Scanner Model command again and select an option for the type of device you are using.

Chapter 4 — Troubleshooting and Maintaining the CN3

Problems While Configuring the CN3 (continued)

Problem Solution

You cannot type a character on the keypad or you can only type uppercase or lowercase letters.

You may have locked a modifier key on the keypad.Press the necessary key sequence to unlock the key. For help, see “Using the Keypad” on page 11.

Problems While Operating the CN3

Problem Solution

You press the Powe r button and nothing happens.

• Make sure the backlight is on.

• Make sure you have a charged battery that is installed

correctly. For help, see “Charging the Battery” on

page 5.

• The battery may be discharged. Replace the battery

with a spare charged battery, or charge the battery.

• Perform a warm boot or a cold boot.

The Battery status LED is on. The battery status LED indicates the following states:

• If the battery status LED is a steady green, the battery

is more than 95% charged and computer is on a charger.

• If the battery status LED is blinking red, then the

battery is low. Replace or charge the battery.

• If the battery status LED is a steady red, the main

battery is on charge.

• If the battery status LED is amber, the CN3 is on

charge and either the battery temperature is outside of the charging range, or the battery is defective.

The computer appears to be locked up and you cannot enter data.

• Press the power key to turn off the computer, then

press the power key again to turn it on.

• Press and hold the power key ten seconds to warm

boot the computer.

• Try reloading the firmware. See “Upgrading the

System Software” on page 78 .

• If the computer does not boot or reset, contact your

Intermec representative for help.

You tap the screen and nothing happens.

Align your screen. For help, see “Aligning the Touch

Screen” on page 21.

88 CN3 Series Mobile Computer User’s Manual for Windows Mobile 5.0

Intermec CN3e, CN3 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Before You Begin

Safety Information

Global Services and Support

Warranty Information

Web Support

Send Feedback

Telephone Support

Service Location Support

Who Should Read This Manual

Related Documents

Patent Information

Introducing the CN3 Mobile Computer

Finding the Software Build Versions

Using the Battery

Charging the Battery

Removing and Installing the Battery

Maximizing Battery Life

Checking the Battery Status

Managing Power on the CN3

Using the Keypad

Using the Color-Coded Keys

Capitalizing Characters

Entering Characters on the QWERTY Keypad

Entering Characters on the Numeric Keypads

Using the Power Button

Configuring the Backlight Settings

Understanding the Audio Features

Using the CN3 as a Cell Phone

Adjusting the Volume of the Rear Speaker

Using the Screen

Using the Stylus

Understanding the Screen Icons

Aligning the Touch Screen

Understanding the Status LEDs

Scanning Bar Codes

Scanning with the Area Imager

Improving the Performance of the Area Imager

Using the Color Camera

Using the Storage Card

Setting Up GPS on Your CN3

Using the GPSID Installed on the CN3

Learning About Additional GPS Options for the CN3

Connecting to a PC

Configuring the CN3 Parameters

Configuring the CN3 With Intermec Settings

Configuring the CN3 Remotely With SmartSystems Foundation

Configuring Local Area Networks

Configuring 802.11b/g Radio Communications

Configuring Bluetooth Communications

Connecting to a Bluetooth Scanner

Configuring Bluetooth Communications for Wireless Printing

Configuring Ethernet Communications

Using Serial and USB Communications

Checking the Status of Your Wireless Connection

Viewing Detailed 802.11 Radio Connection Information

Configuring the Phone

Turning On the Phone Using the Wireless Manager

Activating the CDMA Phone

Activating the GSM/EDGE Phone

Making a Phone Call

Connecting to an ISP

Connecting to a Network With a RAS Account

Connecting to a Network with a VPN Server

Configuring Wireless Security

Choosing Between Microsoft and Funk Security

Selecting a Funk Security Profile

Selecting Microsoft as Your Security Choice

Loading a Certificate

Disabling Security

Developing Applications for the CN3

Installing Applications on the CN3

Installing Applications Using SmartSystems Foundation

Installing Applications Using Microsoft ActiveSync

Installing Applications Using a Storage Card

Installing Applications Using the FTP Server

Installing Applications Using Wavelink Avalanche