User's Manual
CN2 Handheld
Computer
Intermec Technologies Corporation
Corporate Headquarters
6001 36th Ave. W.
Everett, WA 98203
U.S.A.
www.intermec.com
The information contained herein is proprietary and is provided solely for the purpose of
allowing customers to operate and service Intermec-manufactured equipment and is not to be
released, reproduced, or used for any other purpose without written permission of Intermec.
Information and specifications contained in this document are subject to change without prior
notice and do not represent a commitment on the part of Intermec Technologies Corporation.
© 2005 by Intermec Technologies Corporation. All rights reserved.
The word Intermec, the Intermec logo, Norand, ArciTech, CrossBar, Data Collection Browser,
dcBrowser, Duratherm, EasyADC, EasyCoder, EasyLAN, Enterprise Wireless LAN, EZBuilder,
Fingerprint, i-gistics, INCA (under license), InterDriver, Intermec Printer Network Manager,
IRL, JANUS, LabelShop, Mobile Framework, MobileLAN, Nor*Ware, Pen*Key, Precision
Print, PrintSet, RoutePower, SmartSystems, TE 2000, Trakker Antares, and Virtual Wedge are
either trademarks or registered trademarks of Intermec Technologies Corporation.
Throughout this manual, trademarked names may be used. Rather than put a trademark (™ or
®) symbol in every occurrence of a trademarked name, we state that we are using the names
only in an editorial fashion, and to the benefit of the trademark owner, with no intention of
infringement.
ii CN2 Handheld Computer User’s Manual
Contents
Before You Begin......................................................................................................vii
Using the CN2 Handheld Computer..................................................... 1
Contents
Safety Summary .........................................................................................vii
Safety Icons ...............................................................................................viii
Global Services and Support......................................................................viii
Who Should Read This Document?.............................................................x
Related Documents......................................................................................x
Patent Information.......................................................................................x
Other Copyright Information......................................................................xi
1
Introducing the CN2 Handheld Computer ............................................................... 2
CN2 Features, Applications, and Accessories ............................................... 3
Identifying the Optional Features Installed in Your CN2 ............................ 3
Using the Battery....................................................................................................... 5
Installing and Charging the Battery............................................................. 6
Removing the Battery.................................................................................. 8
Maximizing Battery Life.............................................................................. 9
Checking the Battery Status......................................................................... 9
Using the Keypad .................................................................................................... 10
Using the Numeric Keypad ....................................................................... 10
Using the Scroll Keypad ............................................................................ 12
Using the Power Key................................................................................. 13
Using the Touch Screen........................................................................................... 14
Using the Touch Screen and Stylus ........................................................... 14
Understanding the Desktop....................................................................... 15
Using ScanDemo ........................................................................ 15
Using Transcriber ....................................................................... 16
Calibrating the Screen ............................................................................... 17
Understanding the Screen Icons............................................................................... 18
Understanding the Status Lights.............................................................................. 19
Understanding the Beeps......................................................................................... 20
Scanning Bar Codes................................................................................................. 21
CN2 Handheld Computer User’s Manual iii
Contents
Using the Optional SD Card................................................................................... 22
Using the Optional USB Keyboard.......................................................................... 25
Configuring the CN2....................................................................................... 29
2
3
How to Configure the CN2 Parameters................................................................... 30
Configuring the CN2 With the Setup Assistant....................................................... 31
Configuring the CN2 Locally With Intermec Settings ............................................. 32
Opening Intermec Settings........................................................................ 32
Navigating Through Intermec Settings...................................................... 33
Saving Your Settings.................................................................................. 34
Exiting Intermec Settings .......................................................................... 35
Restoring the CN2 Default Settings .......................................................... 35
Configuring the CN2 Remotely With Intermec Settings ......................................... 36
Adding the CN2 to the Network............................................................ 37
Configuring the CN2 For Your Network................................................................. 38
Configuring USB Communications .......................................................... 38
Configuring 802.11b/g Radio Communications........................................ 39
Configuring the Network Parameters for a TCP/IP Network...... 40
Configuring the Network Parameters for a UDP Plus Network... 42
Configuring the CN2 for Microsoft Wireless Zero
Configuration ........................................................................ 43
Configuring Network Security................................................................................. 45
Choosing Between Microsoft Security and Funk Security Software............ 45
Selecting Funk as Your Security Choice ...................................... 46
Selecting a Profile for Funk Security............................................ 47
Switching from Funk Security to Microsoft Security ................... 48
Using WPA Security ................................................................................. 48
Configuring WPA Security With Funk Security.......................... 49
Configuring WPA Security With Microsoft Security................... 51
Using 802.1x Security ............................................................................... 53
Configuring 802.1x Security With Funk Security ....................... 54
Configuring 802.1x Security With Microsoft Security................. 55
Using LEAP Security................................................................................. 56
Using Static WEP Security........................................................................ 57
Configuring Static WEP Security With Funk Security ................ 58
iv
CN2 Handheld Computer User’s Manual
Contents
Configuring Static WEP Security With Microsoft Security ......... 58
Loading Certificates................................................................................... 59
Disabling Security ..................................................................................... 62
Using the Modem Dock for Internet Access and E-mail........................................... 62
Connecting to the Internet Through the Modem Dock............................. 62
Setting Up an E-mail Account Through the Modem Dock........................ 69
Developing and Installing Applications ......................................... 73
4
5
Developing Applications for the CN2...................................................................... 74
Developing a New Application.................................................................. 74
Developing a Web-Based Application........................................................ 75
Installing Applications on the CN2.......................................................................... 75
Installing Applications Using ActiveSync................................................... 76
Installing ActiveSync and Establishing a Partnership ................... 77
Using ActiveSync to Copy Files and Install Applications ............. 78
Installing Applications Using the Optional SD Card................................. 80
Installing Applications Using Wavelink Avalanche..................................... 80
Launching Your Application Automatically ............................................................. 81
Troubleshooting and Maintaining the CN2 ................................. 83
Problems and Solutions ........................................................................................... 84
Running Diagnostics ............................................................................................... 92
Sending the CN2 to Intermec for Service................................................................. 94
Booting the CN2..................................................................................................... 94
Warm Booting the CN2............................................................................ 94
Cold Booting the CN2.............................................................................. 95
Upgrading the CN2................................................................................................. 96
Upgrading the Operating System............................................................... 97
Upgrading the Persistent Storage Manager Files......................................... 99
Cleaning the Scanner Window and the Touch Screen............................................ 100
CN2 Handheld Computer User’s Manual
v
Contents
Specifications and Accessories ............................................................ 103
A
B
I
Physical and Environmental Specifications............................................................. 104
Accessories for the CN2......................................................................................... 105
Default Configuration................................................................................. 107
Default Configuration ........................................................................................... 108
Index ......................................................................................................................... 111
vi
CN2 Handheld Computer User’s Manual
Before You Begin
This section provides you with safety information, technical
support information, and sources for additional product
information.
Safety Summary
Your safety is extremely important. Read and follow all warnings
and cautions in this document before handling and operating
Intermec equipment. You can be seriously injured, and
equipment and data can be damaged if you do not follow the
safety warnings and cautions.
Do Not Repair or Adjust Alone
Do not repair or adjust energized equipment alone under any
circumstances. Someone capable of providing first aid must
always be present for your safety.
First Aid
Always obtain first aid or medical attention immediately after an
injury. Never neglect an injury, no matter how slight it seems.
Before You Begin
Resuscitation
Begin resuscitation immediately if someone is injured and stops
breathing. Any delay could result in death. To work on or near
high voltage, you should be familiar with approved industrial
first aid methods.
Energized Equipment
Never work on energized equipment unless authorized by a
responsible authority. Energized electrical equipment is
dangerous. Electrical shock from energized equipment can cause
death. If you must perform authorized emergency work on
energized equipment, be sure that you comply strictly with
approved safety regulations.
CN2 Handheld Computer User’s Manual vii
Before You Begin
Safety Icons
This section explains how to identify and understand warnings,
cautions, and notes that are in this document.
A warning alerts you of an operating procedure, practice,
condition, or statement that must be strictly observed to
avoid death or serious injury to the persons working on
the equipment.
Avertissement: Un avertissement vous avertit d’une
procédure de fonctionnement, d’une méthode, d’un état
ou d’un rapport qui doit être strictement respecté pour
éviter l’occurrence de mort ou de blessures graves aux
personnes manupulant l’équipement.
A caution alerts you to an operating procedure, practice,
condition, or statement that must be strictly observed to
prevent equipment damage or destruction, or corruption
or loss of data.
Attention: Une précaution vous avertit d’une procédure de
fonctionnement, d’une méthode, d’un état ou d’un rapport
qui doit être strictement respecté pour empêcher
l’endommagement ou la destruction de l’équipement, ou
l’altération ou la perte de données.
Note: Notes either provide extra information about a topic or
contain special instructions for handling a particular condition
or set of circumstances.
Global Services and Support
Warranty Information
To understand the warranty for your Intermec product, visit the
Intermec web site at www.intermec.com and click Service &
Support > Service & Support. The Intermec Global Sales &
Service page appears. From the Service & Support menu, move
your pointer over Support, and then click Warranty.
Disclaimer of warranties: The sample code included in this
document is presented for reference only. The code does not
viii CN2 Handheld Computer User’s Manual
Before You Begin
necessarily represent complete, tested programs. The code is
provided “as is with all faults.” All warranties are expressly
disclaimed, including the implied warranties of merchantability
and fitness for a particular purpose.
Web Support
Visit the Intermec web site at www.intermec.com to download
our current manuals in PDF format. To order printed versions
of the Intermec manuals, contact your local Intermec
representative or distributor.
Visit the Intermec technical knowledge base (Knowledge
Central) at intermec.custhelp.com to review technical
information or to request technical support for your Intermec
product.
Telephone Support
These services are available from Intermec Technologies
Corporation.
Service
Factory Repair and
On-site Repair
Technical Support Get technical support on your
Service Contract
Status
Schedule Site Surveys
or Installations
Ordering Products Talk to sales administration, place
Description
Request a return authorization
number for authorized service
center repair, or request an onsite repair technician.
Intermec product.
Inquire about an existing
contract, renew a contract, or ask
invoicing questions.
Schedule a site survey, or request
a product or system installation.
an order, or check the status of
your order.
In the U.S.A. and Canada
call 1-800-755-5505
and choose this option
1
2
3
4
5
Outside the U.S.A. and Canada, contact your local Intermec
representative. To search for your local representative, from the
Intermec web site, click Contact.
CN2 Handheld Computer User’s Manual ix
Before You Begin
Who Should Read This Document?
The CN2 Handheld Computer User’s Manual provides you with
information about the features of the CN2 and how to install,
operate, maintain, and troubleshoot the CN2.
Before you install and configure the CN2, you should be
familiar with your network and general networking terms, such
as IP address.
Related Documents
The Intermec web site at www.intermec.com contains our
documents that you can download as PDF files.
To order printed versions of the Intermec manuals, contact your
local Intermec representative or distributor.
The Intermec Computer Command Reference Manual (P/N
073529) is available as a download from the Intermec web site.
Please refer to this manual for help configuring your CN2. The
reference manual contains information about most of the CN2
commands.
Patent Information
Product is covered by one or more of the following patents:
4,455,523; 4,553,081; 4,709,202; 4,845,419; 4,961,043;
5,195,183; 5.216,233; 5,218,187; 5,218,188; 5,227,614;
5,241,488; 5,278,487; 5,322,991; 5,331,136; 5,331,580;
5,349,678; 5,397,885; 5,371,858; 5,373,478; 5,410,141;
5,488,575; 5,500,516; 5,504,367; 5,508,599; 5,530,619;
5,567,925; 5,568,645; 5,592,512; 5,598,007; 5,617,343;
5,627,360; 5,657,317; 5,671,436; 5,684,290; 5,777,309;
5,793,604; 5,805,807; 5,818,027; 5,821,523; 5,828,052;
5,831,819; 5,834,753; 5,841,121; 5,844,222; 5,883,492;
5,883,493; 5,886,338; 5,889,386; 5,898,162; 5,969,328;
5,986,435; 6,075,340; 6,109,528; 6,158,661; 6,234,395;
6,244,512; 6,330,975; 6,431,451; 6,497,368; 6,538,413;
Des. 417,445.
There may be other U.S. and foreign patents pending.
x CN2 Handheld Computer User’s Manual
Other Copyright Information
Microsoft, Windows, and the Windows logo are registered
trademarks of Microsoft Corporation in the United States
and/or other countries.
Wi-Fi is a registered certification mark of the Wi-Fi Alliance.
This product includes software developed by the OpenSSL
Project for use in the OpenSSL Toolkit. (www.openssl.org/)
This product includes cryptographic software written by Eric
Young. (eay@cryptsoft.com)
This product uses Regex++, Index software during its
operational phases. The owner of Regex++ has granted use of the
software to anyone provided such use is accompanied by the
following copyright and permission notice:
Regex++, Index. (Version 3.31, 16th Dec 2001)
Before You Begin
Copyright
© 1998-2001 Dr John Maddock
Permission to use, copy, modify, distribute and sell this software
and its documentation for any purpose is hereby granted
without fee, provided that the above copyright notice appear in
all copies and that both that copyright notice and this
permission notice appear in supporting documentation. Dr John
Maddock makes no representations about the suitability of this
software for any purpose. It is provided “as is” without express or
implied warranty.
CN2 Handheld Computer User’s Manual xi
Before You Begin
xii CN2 Handheld Computer User’s Manual
Using the CN2 Handheld
1
Use this chapter to familiarize yourself with the CN2 handheld
computer. In this chapter you will find these sections:
• Introducing the CN2 Handheld Computer
• Using the Battery
• Using the Keypad
• Using the Touch Screen
• Understanding the Screen Icons
• Understanding the Status Lights
Computer
• Understanding the Beeps
• Scanning Bar Codes
• Using the Optional SD Card
• Using the Optional USB Keyboard
CN2 Handheld Computer User’s Manual 1
Chapter 1 — Using the CN2 Handheld Computer
Introducing the CN2 Handheld Computer
The Intermec CN2 handheld computer is an ergonomicallydesigned handheld computer built on the Microsoft
®
Windows®
CE .NET operating system. It is a semi-rugged, lightweight
computer that runs client/server applications and browser-based
applications.
F1 F3 LockF2
1
F4 F6F5
GHI MNOJKL
4
F7 F9F8
PQRS WXYZTUV
7
Space Alt
Good
Read light
CN2
DEF CapsABC
3
2
5
6
8
9
F12F10 F11
0
.
ESC
E
N
T
E
R
Stylus (not
visible from
front)
Battery light
Side Scan
button
(2 places)
T
A
B
USB/Serial port
CN2 Handheld Computer With Numeric Keypad
The CN2 handheld computer with an IEEE 802.11b/g radio
installed is Wi-Fi
802.11b/g wireless LAN devices.
®
certified for interoperability with other
2 CN2 Handheld Computer User’s Manual
Chapter 1 — Using the CN2 Handheld Computer
CN2 Features, Applications, and Accessories
The CN2 includes these features:
• 802.11b/g radio (optional)
• .NET Compact Framework
• CCX v1.0 certification
• IPv6 support
• Quarter VGA color display with touch screen
• 18-key numeric keypad or 10-key scroll keypad
• 1D linear imager (optional)
• 64MB flash/128MB RAM memory
• 400 MHz Intel
The CN2 ships with these installed applications:
• CE Internet Explorer 6
• CE Media Player
• Inbox
®
XScale™ processor
• ScanDemo
• Transcriber
• Wavelink Avalanche Enabler
• WordPad
For a complete list of accessories, see “Accessories for the CN2”
on page 105.
Identifying the Optional Features Installed in Your CN2
Before you continue learning to use your CN2, you need to
determine which optional features are installed in your CN2:
• 802.11b/g radio
• Numeric or scroll keypad
• 1D linear imager
CN2 Handheld Computer User’s Manual 3
Chapter 1 — Using the CN2 Handheld Computer
Does Your CN2 Contain an 802.11b/g Radio?
How to Determine Description In this Manual
Look at the Configuration
Number (CN) on the label inside
the battery compartment. For
help removing the battery door
and the battery, see page 8.
If the CN ends in 8xx, your CN2
contains a radio. For example,
CN2A21E10N2804.
If the CN ends in 000, your CN2
does not contain a radio. For
example, CN2A11E10N2000.
You have a wireless CN2,
which can communicate in
a wireless network.
You have a batch CN2,
which requires a modem
dock or communications
dock to communicate with
a network.
For details about wireless
communications, see
“Configuring 802.11b/g
Radio Communications”
on page 39.
For details about batch
communications, see
“Configuring USB
Communications” on
page 38.
Does Your CN2 Contain a Numeric or Scroll Keypad?
How to Determine Description In this Manual
The numeric keypad has 18
keys.
The scroll keypad has 10 keys. You can use the arrow keys to
You can type numbers and
letters, and you can access
function keys (such as F1).
move through applications,
and you can access function
keys (such as F1).
For details, see “Using the
Numeric Keypad” on
page 10.
For details, see “Using the
Scroll Keypad” on page
12.
Does Your CN2 Scan Bar Codes?
How to Determine Description In this Manual
The top of the CN2 contains a
clear scanner window.
The top of the CN2 does not
contain a clear scanner
window.
4 CN2 Handheld Computer User’s Manual
You can scan bar codes with
your CN2.
You cannot scan bar codes
with your CN2.
For details, see “Scanning
Bar Codes” on page 21.
Ignore all references to
scanning bar codes in this
manual.
Using the Battery
The CN2 uses a lithium-ion battery as its main power source.
You must fully charge the main battery before you can use the
CN2. When you change the battery, the backup battery
maintains the computer’s status, memory, and real-time clock
for at least 5 minutes.
The lithium-ion battery pack that is used in this device
may present a fire or chemical burn hazard if it is mistreated.
Do not disassemble it, heat it above 100°C (212°F), or
incinerate it.
Avertissement: Le paquet de piles d’ions de lithium qui est
utilisé dans cet appareil peut presenter un risque de feu ou
un risque chimique de brûlure s’il est maltraité. Il ne faut
pas le désassembler, le réchauffer à une température plus
élevée que 100°C (212°F) ou l’incinérer.
Removing the main battery when the backup battery low or
critically low icon appears on the status bar may cause your
CN2 to cold boot and you may lose data.
Attention: Si vous enlevez la batterie principale quand
l'icône de batterie de secours dans la barre de statut indique
bas ou bas critique, cela peut causer une botte froide à votre
CN2 et vous risquez de perdre des données.
Chapter 1 — Using the CN2 Handheld Computer
If you fail to replace the battery immediately, you may lose
important data or applications.
Attention: Si la batterie n’est pas remplacée immédiatement,
des données ou applications importantes risquent d’être
perdues.
Dispose of used battery packs promptly. Keep away from
children. Contact your local Intermec sales representative for
replacement batteries.
Several factors determine the life of your battery, such as extreme
temperatures and your usage.
CN2 Handheld Computer User’s Manual 5
Chapter 1 — Using the CN2 Handheld Computer
Installing and Charging the Battery
Make sure you fully charge the battery before you use your
CN2. To charge the battery, you need to install it in the CN2.
To install and charge the battery
1 Push down on the battery door latch, and pull up on the
battery door.
2 Remove the battery door and set it aside.
3 Align the battery contacts, and insert the battery in the
battery compartment. Press down on the battery until it clicks
into place.
4 Replace the battery door.
5 Connect the AC power supply (P/N 074246) to the power
connector on the back of the CN2 communications dock
(P/N 225-696-001), and then connect the power cord to the
AC power supply.
Battery
6 CN2 Handheld Computer User’s Manual
Chapter 1 — Using the CN2 Handheld Computer
You must use only the Intermec power supply approved
for use with the CN2. Using any other power supply will
damage the CN2.
Attention: Vous devez utiliser seulement le bloc
d’alimentation Intermec désigné pour le CN2.
L’utilisation d’autre blocs d’alimentation endommagera le
CN2.
Note: For help installing and using the communications
dock, see the CN2 Communications Dock Quick Start Guide
(P/N 930-061-001), which shipped with the dock.
AC power
supply
CN2
Communications
dock
Power
light
6 Connect the power cord to an AC power outlet. The green
Power light on the communications dock turns on.
7 Place the CN2 in the communications dock. The battery is
fully charged in approximately 4 hours.
CN2 Handheld Computer User’s Manual 7
Chapter 1 — Using the CN2 Handheld Computer
Removing the Battery
Follow these instructions to remove the battery from the CN2.
Only use the stylus to remove the battery. If you use any
other tool or method to remove the battery, you may damage
the battery or the CN2.
Attention: Utilisez uniquement le stylet pour retirer la pile.
Si vous utilisez un autre instrument ou une autre méthode
pour le faire, vous risquez d’endommager la pile ou le CN2.
Removing the main battery when the backup battery low or
critically low icon appears on the status bar may cause your
CN2 to cold boot and you may lose data.
Attention: Si vous enlevez la batterie principale quand
l'icône de batterie de secours dans la barre de statut indique
bas ou bas critique, cela peut causer une botte froide à votre
CN2 et vous risquez de perdre des données.
If you fail to replace the battery immediately, you may lose
important data or applications.
Attention: Si la batterie n’est pas remplacée immédiatement,
des données ou applications importantes risquent d’être
perdues.
To remove the battery
1 Push down on the battery door latch, and pull up on the
battery door.
8 CN2 Handheld Computer User’s Manual
2 Remove the battery door and set it aside.
3 Insert the stylus between the battery and the CN2 case, and
press straight down until the battery is released.
4 Lift the battery out of the battery compartment.
Maximizing Battery Life
There are several things that you can do to maximize the life of
your fully charged battery.
Chapter 1 — Using the CN2 Handheld Computer
• Set the Backlight Timeout to 10 seconds.
• Verify that Radio Power Management is enabled (Fast PSP).
Enabling radio power management allows your radio to
switch between awake and sleep modes based on network
traffic.
• Verify that each setting under Power Management has a value
of 1 minute for a combined automatic shutoff time of 3
minutes.
You can use Intermec Settings to easily make all of these
configuration changes. For help, see “Configuring the CN2
Locally With Intermec Settings” on page 32.
Checking the Battery Status
The easiest way to tell the status of your battery is to look at the
battery icon on the taskbar of your CN2. For help locating the
taskbar, see the illustration on page 14.
CN2 Handheld Computer User’s Manual 9
Chapter 1 — Using the CN2 Handheld Computer
Battery Icon Status
Icon Status
The battery is charging.
The battery is low. You need to charge the battery soon.
The battery is critically low. You need to charge the battery
now.
Using the Keypad
The CN2 has either an 18-key numeric keypad or a 10-key
scroll keypad.
Using the Numeric Keypad
You enter all of the characters and functions printed on the keys
just like you would on a standard keyboard.
Power
key
Orange
key
T
A
B
F1 F3 LockF2
1
F4 F6F5
GHI MNOJKL
4
F7 F9F8
PQRS WXYZTUV
7
Space Alt
2
5
8
0
DEF CapsABC
ESC
3
Green
key
6
E
9
N
F12F10 F11
T
E
R
.
Enter
key
CN2 18-Key Numeric Keypad
The Orange ( ) and Green ( ) keys let you access the
additional functions printed on the keypad overlay.
To access functions printed in orange on the keypad overlay
1 Press and release the Orange (
) key. The icon appears
in the taskbar and Orange mode is enabled.
The
icon remains on until you press another key or press
the Orange key again.
10 CN2 Handheld Computer User’s Manual
Chapter 1 — Using the CN2 Handheld Computer
2 Press and release the key below the function printed in
orange. For example, press the 5 key to access the F5
function, which refreshes the selected folder or desktop. The
icon turns off.
To access characters printed in green on the keypad overlay
1 Press and release the Green (
) key. The icon appears in
the taskbar and Green mode is locked.
The
icon remains on until you press again.
2 Press and release the key below the character printed in green.
For example, press the 2 key twice to type a lowercase b
character.
3 Press and release
to disable Green mode. The icon
turns off.
To type uppercase characters
1 Press and release the Green (
) key. The icon appears in
the taskbar and Green mode is locked.
2 Press and release the ESC key. The Caps Lock (
) icon
appears in the taskbar.
3 Type a few uppercase characters. For example, to type BYE,
follow these steps:
a Press the 2 key twice to type B.
b Press the 9 key three times to type Y.
c Press the 3 key twice to type E.
4 Press and release the ESC key. The
icon turns off.
5 Press and release
to disable Green mode. The icon
turns off.
To delete characters
1 Make sure neither
nor appear in the taskbar.
2 Press the Backspace ( A ) key.
CN2 Handheld Computer User’s Manual 11
Chapter 1 — Using the CN2 Handheld Computer
Using the Scroll Keypad
You enter all of the characters and functions printed on the keys
just like you would on a standard keyboard.
Power key
ESC
ENTER
Orange key
CN2 10-Key Scroll Keypad
Scan button
Arrow keys
(4 places)
Enter key
The Orange ( ) key lets you access the additional functions
printed on the keypad overlay.
To access functions printed on the keypad overlay
1 Press and release the Orange (
) key. The icon appears
in the taskbar and Orange mode is enabled.
2 Press and release the key below the function printed on the
keypad overlay. For example, press the Orange key again to
access the F5 function, which refreshes the selected folder or
desktop. The
icon turns off.
If you do not press another key within 3 seconds of pressing the
Orange key, the
icon turns off and Orange mode is disabled.
12 CN2 Handheld Computer User’s Manual
Chapter 1 — Using the CN2 Handheld Computer
Using the Power Key
The Power key is the round yellow key in the upper left corner
of both keypads.
Actions You Can Perform With the Power Key
Action Do This Description
To turn on the
CN2
To turn off the
CN2
To toggle the
backlight
To warm boot the
CN2
Press and release the
Power key.
Press the Power key
for 2 to 3 seconds
and then release it.
Press the Power key
for 5 to 6 seconds
and then release it.
Press the Power key
for 10 seconds and
then release it.
Your CN2 resumes where it was when you
turned it off. If you are using WPA or 802.1x
security, the computer may need to
reauthenticate before it starts your application.
Your CN2 enters Suspend mode. In Suspend
mode, the CN2 continues to supply power to
all memory, but turns off power to most
hardware. This power-saving feature is
designed to prolong battery life.
The CN2 backlight toggles (turns on or off)
but the CN2 continues running.
For details, see “Warm Booting the CN2” on
page 94.
Note: If your CN2 does not resume after you press the Power
key, your battery may be too low to supply power. Replace or
charge the battery. If replacing or charging the battery does not
solve the problem, see “Booting the CN2” on page 94.
CN2 Handheld Computer User’s Manual 13
Chapter 1 — Using the CN2 Handheld Computer
T
Using the Touch Screen
The CN2 has a color touch-screen display. The screen is 240 x
320 pixels. The desktop is 240 x 300 pixels and the taskbar is
240 x 20 pixels. In addition, the screen supports Unicode
characters, user-programmable fonts, and bitmap graphics.
Desktop
askbar
CN2 Start Screen
Using the Touch Screen and Stylus
Your CN2 has a stylus for selecting items and entering
information. Use the stylus in place of a mouse.
Functions You Can Perform With the Stylus
Action Description
Tap Touch the screen once with the stylus to open items
and select options.
Drag Hold the stylus on the screen and drag across the screen
to select text and images.
Tap and
hold
14 CN2 Handheld Computer User’s Manual
Tap and hold the stylus on an item to see a list of
actions available for that item. On the pop-up menu
that appears, tap the action you want to perform.
Understanding the Desktop
The Start screen has two distinct areas: the desktop and the
taskbar. The desktop displays shortcuts to some of the
applications installed on the CN2. The first time you turn on
the CN2, the taskbar displays the Start menu icon, the time, the
keyboard icon, and the desktop icon.
Most of the default shortcuts on the desktop are standard
Windows CE applications. However, Intermec provides
shortcuts to two additional applications:
• ScanDemo is a simple application you can use to verify that
your imager is working correctly.
• Transcriber enables you to write on the screen with your
stylus, and then it converts your writing to text.
Using ScanDemo
ScanDemo is an application that enables the CN2 to read bar
code labels and display the information encoded on the label
along with the symbology used to encode it.
To open ScanDemo
Chapter 1 — Using the CN2 Handheld Computer
1 Double-tap the ScanDemo shortcut on the desktop. The
ScanDemo application opens.
2 Scan a bar code label. For information on how to scan a
bar code label, see “Scanning Bar Codes” on page 21. The
information you scanned along with the symbology used to
encode it appears on the screen.
CN2 Handheld Computer User’s Manual 15
Chapter 1 — Using the CN2 Handheld Computer
To enable or disable symbologies
1 From the ScanDemo window, tap the Symbologies button
to see the symbologies that are enabled.
2 Select or clear the symbologies you want to use and tap Back.
3 If you want to configure symbology parameters, tap Intermec
Settings. Intermec Settings appears on your screen.
4 From the Intermec Settings application, go to Scanners
Symbologies > Internal Scanner > Symbologies.
5 Select a symbology and modify its parameters.
6 Tap
to save your settings and tap X to exit Intermec
Settings. The Scanner Symbologies window appears.
7 Tap Back.
8 Scan bar code labels.
Using Transcriber
In a program that accepts writing, such as Microsoft WordPad,
you can use your stylus to write directly on the screen. Write the
way you do on paper (print or cursive) and the Transcriber
program converts your writing to text.
To turn on Transcriber
• Double-tap the Transcriber shortcut on the desktop or go to
Start > Programs > Transcriber.
The Transcriber Intro box appears and an icon (
) appears
in the taskbar with a dark gray background.
16 CN2 Handheld Computer User’s Manual
Chapter 1 — Using the CN2 Handheld Computer
To turn off Transcriber
• Tap the Transcriber icon in the taskbar.
The background of the Transcriber icon turns light gray to
match the taskbar and using the stylus does not produce a
line on your desktop.
To close Transcriber
1 Tap and hold the Transcriber icon in the taskbar until the
menu appears.
2 Tap Close Transcriber.
To select text
1 Tap and hold the stylus next to the text you want to select
until the insertion point appears.
2 Without lifting, drag the stylus across the text you want to
select.
To get help for Transcriber
1 Tap and hold the Transcriber icon in the taskbar until the
menu appears.
2 Tap Help. The help system for Transcriber appears on the
screen.
Calibrating the Screen
If the screen does not respond when you tap it with the stylus,
you may need to recalibrate the screen.
To calibrate the screen on a CN2 with the numeric keypad
1 Press and hold the Orange (
Release both keys. The calibration screen appears.
2 Follow the instructions to calibrate the screen.
To calibrate the screen on a CN2 with the scroll keypad
1 Press and hold the Orange (
Release both keys. The calibration screen appears.
2 Follow the instructions to calibrate the screen.
CN2 Handheld Computer User’s Manual 17
) key and then press Enter.
) key and then press U.
Chapter 1 — Using the CN2 Handheld Computer
Understanding the Screen Icons
The screen icons on the taskbar show you battery status,
network connections, applications, and special keys or functions
you are using.
Standard Microsoft icons are not included in this table.
CN2 Screen Icons
Icon Description
Battery is charging.
Battery is low. Charge the battery soon.
Battery is critically low. Charge the battery now.
Backup battery is low. Charge the battery now.
The CN2 is authenticated with a strong connection to the
access point.
The CN2 is authenticated with a good connection to the
access point.
The CN2 is authenticated with a weak connection to the
access point. Try moving closer to an access point.
No connection to the access point. For help, see “Problems
with Wireless Connectivity” on page 88.
Green mode is enabled and locked. You must press
again to disable Green mode.
Orange mode is enabled.
Caps Lock feature on the input panel is enabled.
The CN2 is connected using ActiveSync.
Note: , , , and are all versions of the
Network Connection icon. Each version indicates a
different network connection state.
18 CN2 Handheld Computer User’s Manual
Chapter 1 — Using the CN2 Handheld Computer
T
T
Only two screen icons are visible at one time. You can tap the
right arrow or left arrow to view additional icons, which are on
but not visible.
ap the right arrow to view
more icons on the right.
Tap the Right Arrow: The CE Remote Display icon and the ActiveSync icon
are visible on the taskbar. Tap the right arrow to view additional icons.
ap the left arrow to view
more icons on the left.
Tap the Left Arrow: The Network Connection icon and the Battery Charging
icon are visible on the taskbar. Tap the left arrow to view additional icons.
Understanding the Status Lights
The status lights on the CN2 turn on to indicate the status of
the battery or a successful decode of a bar code.
Battery
light
CN2 Status Lights: This illustration shows the location of the Battery and
Good Read lights.
The next table describes the status lights.
CN2 Handheld Computer User’s Manual 19
Good Read
light
CN2
Chapter 1 — Using the CN2 Handheld Computer
Understanding the CN2 Status Lights
Light Color Description
Good Read Green This light turns on when the CN2
Red This light turns on when you press one of
Battery Green When the CN2 is connected to a power
Orange When the CN2 is connected to a power
Red When the CN2 is connected to a power
successfully decodes a bar code.
the Side Scan buttons or the Scan button
on the scroll keypad.
source, this light turns on to indicate that
the battery is fully charged.
source, this light turns on if you cannot
charge the battery. The temperature may
not be within the charging range, or the
battery may be damaged.
source, this light turns on to indicate that
the battery is charging.
Understanding the Beeps
The CN2 uses beeps to provide you with audio feedback when it
performs some functions. For example, you hear a beep each
time you scan a valid bar code.
Understanding the CN2 Beeps
Beep Sequence What it Means
High beep, low beep You entered valid data or a valid command,
the CN2 decoded a label, or the CN2
decoded the last row of a two-dimensional
bar code.
Error beep You entered or scanned an invalid
command. Try entering or scanning the
command again.
Click You pressed a key.
20 CN2 Handheld Computer User’s Manual
Chapter 1 — Using the CN2 Handheld Computer
You can change the beeper volume for your needs and
environment. You can set the beeper volume to off, low (quiet),
medium, high (loud), and very high (very loud – default
setting).
To change the beeper volume
1 Tap the Start icon and tap Intermec Settings. The Intermec
Settings application appears.
2 Tap Device Settings > Beeper > Volume.
3 Select a volume level.
4 Tap
Settings.
Scanning Bar Codes
Use the scanner to scan and enter bar code data. The CN2
supports the scanning of 1D linear bar codes.
When you unpack the CN2, all the supported bar code
symbologies are enabled:
• Codabar
• Code 39
• Code 128
• Interleaved 2 of 5
• UPC/EAN
• MSI
Use Intermec Settings to enable and disable symbologies.
For help using Intermec Settings, see “Configuring the CN2
Locally With Intermec Settings” on page 32.
To scan a bar code label with the CN2
to save your settings and tap X to exit Intermec
1 Press the Power key to turn on the CN2.
2 Point the scanner window at the bar code label and hold the
computer at a slight angle 15 to 25 cm (6 to 10 in) from the
label.
CN2 Handheld Computer User’s Manual 21
Chapter 1 — Using the CN2 Handheld Computer
CN2
Good
Read light
1
2
4
T
A
3
B
5
7
E
S
C
6
8
9
0
E
N
.
T
E
R
Side Scan
buttons
3 Press one of the Side Scan buttons or the Scan button on the
scroll keypad and center the red beam so that it falls across all
bars in the bar code label.
Use this test bar code:
Code 39 Test Bar Code
*123456*
*123456*
4 Release the Side Scan button or Scan button.
F1
S
C
A
N
E
N
F
2
T
E
R
Scan
button
CN2
Side Scan
buttons
Good
Read light
Using the Optional SD Card
You can use a SanDisk secure digital (SD) card to increase file
storage and install software. The SD card slot is located under
the CN2 battery.
Note: The CN2 currently supports SanDisk SD cards only.
Intermec cannot guarantee that other SD cards will work with
the CN2.
The following procedures explain how to insert an SD card,
access the files on an SD card, and remove an SD card.
To insert the SD card
1 Before inserting the SD card, you must attach one of the
pull-tabs that ships with the CN2. An SD card without a
pull-tab can be very difficult to remove.
22 CN2 Handheld Computer User’s Manual
Chapter 1 — Using the CN2 Handheld Computer
SD Card
2 Align the SD card as shown in the next illustration, and insert
the SD card into the slot.
3 Push the card into the slot until it is fully inserted.
Fully inserted
SD card
Tab
SD card
Tab
4 Align the battery contacts as shown in the next illustration,
and insert the battery in the battery compartment. Press
down on the battery until it clicks into place.
CN2 Handheld Computer User’s Manual 23
Chapter 1 — Using the CN2 Handheld Computer
Battery
5 Install the battery door.
To access files stored on the SD card
• If you have an SD card inserted in your CN2, it appears as
the SDMMC Disk folder. To access this folder, double-tap
the My Computer icon on the desktop and then double-tap
the SDMMC Disk folder. You can copy files to and from this
folder just as you would any other folder on the CN2.
To remove the SD card
1 Press and hold the Power key for 2 to 3 seconds, and then
release the Power key to turn off the CN2.
2 Place the CN2 face-down on a clean, flat, stable surface.
3 Push down on the battery door latch, and pull up on the
battery door.
4 Remove the battery door and set it aside.
5 Insert the stylus between the battery and the CN2 case, and
press straight down until the battery is released.
24 CN2 Handheld Computer User’s Manual
Chapter 1 — Using the CN2 Handheld Computer
d
6 Remove the battery and set it aside.
r
Tab
7 Pull the tab toward the bottom on the CN2 to remove the
SD card.
Using the Optional USB Keyboard
If you prefer the convenience of using a keyboard with the CN2,
you can attach a USB keyboard to the optional modem dock.
You need these items:
• CN2 modem dock (P/N 075499)
• CN2 power supply (P/N 074246)
• Dell Model SK-8115 USB keyboard
or Logitech Model Y-BF37 USB keyboard
Note: The CN2 supports only the Dell Model SK-8115 and
Logitech Model Y-BF37 USB keyboards. Intermec cannot
guarantee that other USB keyboards will work with the CN2.
CN2 Handheld Computer User’s Manual 25
Chapter 1 — Using the CN2 Handheld Computer
To attach the USB keyboard
1 Read the CN2 Modem Dock Quick Start Guide
(P/N 075481).
2 Connect the USB keyboard to the keyboard port on the
modem dock.
Keyboard
port
USB
port
Phone
port
Power
port
3 Connect the AC power supply (P/N 074246) to the power
port on the modem dock. Then connect the AC power
supply to an AC power source.
You must use only the Intermec power supply approved
for use with the CN2. Using any other power supply
will damage the CN2.
Attention: Vous devez utiliser seulement le bloc
d’alimentation Intermec désigné pour le CN2.
L’utilisation d’autre blocs d’alimentation endommagera
le CN2.
Note: If you cannot connect the modem dock to an AC power
source, you can configure the CN2 to use its battery to power
the USB keyboard. In Step 4c, set USB Host Power to
Always On. However, you will have to charge the CN2
battery more often.
4 Configure the CN2 to provide power to the keyboard:
a Tap Start > Settings > Control Panel.
b Double-tap the Utilities icon.
c Set USB Host Power to On When Powered.
26 CN2 Handheld Computer User’s Manual
Chapter 1 — Using the CN2 Handheld Computer
d Tap OK to close the Utilities window.
e Tap
X to close the Control Panel window.
5 Place the CN2 into the modem dock.
6 Open an application like WordPad and begin typing. If the
characters you type do not appear on screen, see page 85 for
troubleshooting ideas.
To use the USB keyboard
• Type just as you would on a standard keyboard. You may use
standard Windows keyboard shortcuts, such as Ctrl-S to save
a file.
Note: When you tap some input fields, the Software Input
Panel (or soft keyboard) appears on your CN2 screen. You
can ignore this soft keyboard and continue typing on the
USB keyboard.
Soft keyboard
Soft Keyboard: The soft keyboard automatically appears when you tap
File > Save in a WordPad document even if there is a USB keyboard
connected to the CN2.
CN2 Handheld Computer User’s Manual 27
Chapter 1 — Using the CN2 Handheld Computer
28 CN2 Handheld Computer User’s Manual
Configuring the CN2
2
Use this chapter to understand how to configure the CN2. In
this chapter, you will find these sections:
• How to Configure the CN2 Parameters
• Configuring the CN2 With the Setup Assistant
• Configuring the CN2 Locally With Intermec Setting
• Configuring the CN2 Remotely With Intermec Settings
CN2 Handheld Computer User’s Manual 29
Chapter 2 — Configuring the CN2
How to Configure the CN2 Parameters
You can configure many parameters on the CN2, such as the bar
code symbologies it decodes or the network settings. These
characteristics are controlled by configuration parameters. The
values you set for these configuration parameters determine how
the computer operates.
There are several ways to configure the CN2:
Use Setup Assistant
Use Intermec Settings Remotely
Use Setup
Assistant to
quickly enter
network
parameters.
Use Intermec Settings Locally
Use Intermec
Settings on
the CN2 to
set most
parameters.
Configuring the CN2: The CN2 provides several ways for you to configure the communications,
device, and imaging parameters.
Use Intermec Settings
on your desktop PC to
remotely configure
network parameters.
30 CN2 Handheld Computer User’s Manual
Chapter 2 — Configuring the CN2
Configuring the CN2 With the Setup Assistant
The Setup Assistant runs on the CN2 the first time you turn on
the computer. Use the Setup Assistant to set or enable basic
network parameters and connect your CN2 to the network. The
Setup Assistant guides you through setting the following basic
network parameters:
• Date and time
• 802.11b/g radio and SSID (Network name)
• 802.1x security
• DHCP server or IP address, subnet mask, and default router
• Primary and secondary DNS addresses
• Primary and secondary WINS addresses
• Device name
To set other parameters, use Intermec Settings or another
configuration method.
The Setup Assistant Start Screen
After you complete the Setup Assistant, the CN2 should be
communicating with your network. A Network Connection
icon (
information on the network icons, see “Understanding the
Screen Icons” on page 18.
CN2 Handheld Computer User’s Manual 31
or ) appears on your taskbar. For more
Chapter 2 — Configuring the CN2
Configuring the CN2 Locally With Intermec Settings
Use Intermec Settings to configure the CN2 and view system
information. You can access Intermec Settings while running
any application.
Opening Intermec Settings
To open Intermec Settings
1 Tap the Start icon. The Start menu appears.
2 Tap Intermec Settings. The Intermec Settings application
appears.
32 CN2 Handheld Computer User’s Manual
3 Make changes to the settings as necessary. For help, see the
next section, “Navigating Through Intermec Settings.”
4 Save your changes. For help, see “Saving Your Settings” on
page 34.
5 Exit Intermec Settings. For help, see “Exiting Intermec
Settings” on page 35.
Navigating Through Intermec Settings
Use this table to understand how to navigate and enter
information in Intermec Settings.
Navigating in Intermec Settings
Function Choose a Method
Select or expand an
option
Expand an option • Tap the option.
Enter information • Tap in the text box. The soft keyboard
Select text in a text
box
Save settings
Chapter 2 — Configuring the CN2
• Tap the option.
• On the scroll keypad, press U or D to
select an option.
• On the scroll keypad, press U or D to
select the option, and then press R.
appears. Tap the keyboard keys to enter
information. Tap outside the box or tap
Enter when you are finished.
• Tap in the text box and drag the stylus
over the text.
• Tap File > Save Settings.
• Tap the Save icon in the upper right
corner.
Use the following diagram to help find the commands you need
to use to configure your CN2. These screens do not represent
the exact information you will see on your CN2. They have
been modified to show you how the information is structured.
For detailed information on most of the commands available in
Intermec Settings, see the Intermec Computer Command
Reference Manual (P/N 073529) available from the Intermec
web site at www.intermec.com.
CN2 Handheld Computer User’s Manual 33
Chapter 2 — Configuring the CN2
Intermec Settings Menus: Use this diagram to help navigate through the Intermec Settings
application. This diagram should only be used as a guide; it does not accurately represent all of the
information you will see on your screen.
Saving Your Settings
You can save the changes you make in Intermec Settings at any
time. After you save your changes, you can continue making
changes or you can exit Intermec Settings.
To save your settings
• Tap the Save icon
Or,
• From the Main Menu, tap File > Save Settings.
34 CN2 Handheld Computer User’s Manual
at the top of the screen.
Exiting Intermec Settings
When you are done modifying your device configuration and
have saved your settings, you should exit Intermec Settings.
To exit Intermec Settings
Chapter 2 — Configuring the CN2
• Tap the
Or,
• From the Main Menu, tap File > Exit.
If you try to exit Intermec Settings without saving your changes,
a message box appears asking if you want to save your
configuration changes. Tap Yes.
X in the upper right corner of the window.
Restoring the CN2 Default Settings
You can restore the CN2 to factory default settings.
Note: Restoring the CN2 to factory default settings resets all
network parameters. As a result, you may lose network
communications. This option should only be used by network
administrators or by Intermec support personnel.
For a complete list of the default settings, see “Default
Configuration” on page 108.
To restore default settings
1 Tap Start > Intermec Settings. The Intermec Settings
application appears.
2 Tap one of the menus:
• Scanners Symbologies
• Communications
• Device Settings
3 Tap Edit > Restore Item Defaults.
4 Tap Yes to restore all default settings.
5 Repeats Steps 2, 3, and 4 for the other two menus.
CN2 Handheld Computer User’s Manual 35
Chapter 2 — Configuring the CN2
6 Tap Scanners Symbologies > Internal Scanner >
Symbologies and make sure every bar code symbology that
you need is enabled.
7 Tap
8 Tap
Note: You can also return the CN2 to its default software
configuration by resetting the registry and clearing the object
store. For instructions, see page 86.
to save your settings.
X to exit Intermec Settings.
Configuring the CN2 Remotely With Intermec Settings
You can use Intermec Settings remotely to configure your CN2.
The remote version of Intermec Settings provides these features:
• Intermec Settings can configure CN2s one-to-one through an
ActiveSync connection.
• Intermec Settings can run as a plug-in to the Wavelink
Avalanche device management system. Avalanche automates
device management within a network and lets you install,
update, and manage the software and configurations of
wireless and other devices.
The ActiveSync (one-to-one) version of Intermec Settings is
available from the Intermec web site as part of the Intermec
Developer’s Library (IDL) download or from the IDL CD. For
information on installing ActiveSync and establishing a
partnership, see “Installing Applications Using ActiveSync” on
page 76.
For more help using Intermec Settings, see the online manual
available from the Help menu in Intermec Settings.
36 CN2 Handheld Computer User’s Manual
Adding the CN2 to the
3
Use this chapter to understand how to configure the CN2 to
communicate in your network. In this chapter, you will find
these sections:
• Configuring the CN2 for Your Network
• Configuring Network Security
• Using the Modem Dock for Internet Access and E-mail
Network
CN2 Handheld Computer User’s Manual 37
Chapter 3 — Adding the CN2 to the Network
Configuring the CN2 For Your Network
The CN2 is a versatile handheld computer that you can easily
add to your wired or wireless data collection network. You can
connect your CN2 to your network using:
• USB communications
• 802.11b/g radio communications
Configuring USB Communications
You can place the CN2 in the modem dock (P/N 075499) or
the communications dock (P/N 225-696-001) to transfer data
to, and receive data from, another device using USB
communications. The USB cable, communications dock, and
modem dock are sold separately. For more information on
accessories and how to order them, see page 105.
Host
Ethernet
PC
USB cable
CN2 in
communications
dock
CN2 Using USB Communications
38 CN2 Handheld Computer User’s Manual
Chapter 3 — Adding the CN2 to the Network
To use USB communications with your CN2
1 Connect the communications dock to the USB port of the
other device using an appropriate USB cable.
2 Make sure that your USB device is configured for USB
communications.
3 Insert the CN2 into the communications dock.
4 Turn on the CN2.
For more information about the communications dock, see the
instructions that ship with the communications dock.
Configuring 802.11b/g Radio Communications
Make sure all components with antennas are at least 30 cm
(1 ft) apart when power is applied. Failure to comply could
result in equipment damage.
Attention: Assurez-vous que la distance entre tous les
éléments avec antennes soit d'au moins 30 centimètres (un
pied) avant de faire la connexion avec l'alimentation
électrique, faute de quoi vous risquez d'endommager votre
installation.
The wireless CN2 has an internal 802.11b/g radio to transfer
data using wireless communications. This section of the manual
assumes that you have already set up your wireless
communications network including your access points. If you
are using a UDP Plus network, you also need to have your
Intermec Application Server communicating with a host
computer.
Your CN2 supports these network protocols:
• TCP/IP
• UDP Plus
The next sections explain the parameters you need to configure
for the CN2 to work in your wireless network.
CN2 Handheld Computer User’s Manual 39
Chapter 3 — Adding the CN2 to the Network
Configuring the Network Parameters for a TCP/IP Network
In a TCP/IP network, the CN2 communicates with a host
computer directly using TCP/IP. The access point acts as a
bridge to allow communications between the wired network and
the wireless network.
Host
TCP/IP
Direct Connect
Ethernet
Access point
CN2s
CN2s in a TCP/IP Direct Connect Network
40 CN2 Handheld Computer User’s Manual
Chapter 3 — Adding the CN2 to the Network
To use wireless communications in a TCP/IP network
1 Configure these network parameters on each CN2 in the
network:
• Infrastructure mode (set to Infrastructure by default)
• Network name (SSID)
• Host IP address
• IP settings (if not using DHCP)
2 Configure security. For help, see “Configuring Network
Security” on page 45.
The easiest way to configure the network parameters on the
CN2 is to use Intermec Settings. For help, see “Configuring the
CN2 Locally With Intermec Settings” on page 32.
CN2 Handheld Computer User’s Manual 41
Chapter 3 — Adding the CN2 to the Network
Configuring the Network Parameters for a UDP Plus Network
In a UDP Plus network, the CN2 communicates with a host
computer through the Intermec Application Server.
Host
Ethernet
UDP Plus
Intermec Application Server
Access point
CN2s
CN2s in a UDP Plus Network
42 CN2 Handheld Computer User’s Manual
Chapter 3 — Adding the CN2 to the Network
The Intermec Application Server translates UDP Plus packets on
the wireless network into TCP/IP packets on the wired network
and vice versa. The access point acts as a bridge to allow
communications between the wired network and the wireless
network.
To use wireless communications in a UDP Plus network
1 Configure these network parameters on each CN2 in the
network:
• Network name (SSID)
• Controller IP address
• IP settings (if not using DHCP)
• Controller port (set to 5555)
2 Configure the security. For help, see “Configuring Network
Security” on page 45.
The easiest way to configure the network parameters on the
CN2 is to use Intermec Settings. For help, see “Configuring the
CN2 Locally With Intermec Settings” on page 32.
Configuring the CN2 for Microsoft Wireless Zero Configuration
You can use Microsoft Wireless Zero Configuration with your
wireless CN2. Wireless Zero Configuration gives you a
convenient way to view wireless network parameters and a list of
available wireless networks.
To use Wireless Zero Configuration on your CN2
1 Tap Start > Intermec Settings > Communications > 802.11
Radio > Security Settings and make sure that Security
Choice is set to Microsoft Security.
If Security Choice is set to Funk Security, select Microsoft
Security, save your settings, and warm boot the CN2. For
help, see “Warm Booting the CN2” on page 94.
Note: You must warm boot the CN2 after you change your
security choice.
CN2 Handheld Computer User’s Manual 43
Chapter 3 — Adding the CN2 to the Network
2 You must use Intermec Settings to configure all the wireless
network parameters for Microsoft Security. Save your
settings. For help, see the next section, “Configuring Network
Security.”
3 Double-tap the Network Connection icon (
the taskbar. The SWLD26C1 configuration screen appears.
4 Tap the right arrow button ( R ) twice and then tap the
Wireless Information tab to bring the tab forward.
or ) in
44 CN2 Handheld Computer User’s Manual
Note: The Wireless Information tab lets you view wireless
network parameters and a list of available wireless networks.
You cannot set parameters or select a network on this tab.
5 Tap OK to close the SWLD26C1 configuration screen.
Configuring Network Security
The CN2 provides three types of security for your wireless
network:
• Wi-Fi Protected Access (WPA)
• 802.1x
• WEP
This section explains how to configure security on your wireless
CN2. If you choose not to use security, see “Disabling Security”
on page 62. Intermec always recommends that you implement
security.
You must use either Microsoft Security or Funk Security
software to implement your security solution. For details, see the
next section, “Choosing Between Microsoft Security and Funk
Security Software.”
Chapter 3 — Adding the CN2 to the Network
Note: If you are using 802.1x security, this section assumes that
your authentication server and authenticators are properly
configured. For more information on the different types of
security, see the MobileLAN™ secure 802.1x Security Solution
Installation Guide (P/N 073134) available at
www.intermec.com.
Choosing Between Microsoft Security and Funk Security Software
Before you can implement a security solution on the CN2, you
need to choose between Microsoft Security and Funk Security
software:
• Microsoft Security is the default setting. If you choose
Microsoft Security, you can begin implementing your WPA,
802.1x, or WEP security solution now.
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• In addition to everything offered by Microsoft Security, Funk
Security offers you CCX v1.0 compliance and lets you use
LEAP and TTLS authentication on your CN2. If you choose
Funk security, follow the instructions in these sections:
• “Selecting Funk Security as Your Security Choice” in the
next section
• “Selecting a Profile for Funk Security” on page 47
Note: If you choose Microsoft Security, you can use Microsoft
Wireless Zero Configuration. For details, see “Configuring the
CN2 for Microsoft Wireless Zero Configuration” on page 43.
Note: Your choice does not depend on your authentication
server. For example, you can choose Funk Security if you use
Microsoft Active Directory
Selecting Funk as Your Security Choice
The default security setting is Microsoft. If you want to use
Funk security, you need to select it as your security choice.
®
to issue certificates.
To select Funk security as your security choice
1 Tap the Start icon. The Start menu appears.
2 Tap Intermec Settings. The Intermec Settings application
appears.
3 Tap Communications > 802.11 Radio > Security Settings
> Security Choice.
4 From the Security Choice list, select Funk Security.
5 Tap the Save icon
at the top of the screen. An alert box
appears telling you that you must save your settings and warm
boot the CN2 for your new security choice to take effect.
6 Tap OK to close the alert box.
7 Save your settings.
8 Warm boot your CN2 by pressing and holding the Power
key for approximately 10 seconds.
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Note: You must warm boot the CN2 after you change your
security choice.
Selecting a Profile for Funk Security
You can define up to four profiles for your Funk security.
Different profiles let your CN2 communicate in different
networks without having to change all of your security settings.
For example, you may want to set up one profile for the
manufacturing floor and one for the warehouse.
To select a profile for Funk security
1 Tap the Start icon. The Start menu appears.
2 Tap Intermec Settings. The Intermec Settings application
appears.
3 Tap Communications > 802.11 Radio > Security Settings
> Funk Security.
4 (Optional) Give your Profile 1 a meaningful name.
a Select Profile 1. The profile expands.
b Select Profile Label and a text box appears.
c Select the text in the box and use the input panel to type in
your meaningful name.
d Tap the Save icon
at the top of the screen.
5 (Optional) Modify more profiles.
a Tap Active Profile.
b Select the profile that you want to modify and tap
anywhere on the screen.
c Repeat Step 4.
6 Repeat Step 5 for as many profiles as you want to define.
7 Select the active profile you want to configure with security
settings.
8 Configure your security settings.
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Switching from Funk Security to Microsoft Security
If your CN2 is configured to use Funk Security, it is easy to
switch to Microsoft Security.
To switch to Microsoft Security
1 Tap Start > Intermec Settings > Communications > 802.11
Radio > Security Settings.
2 For Security Choice, choose Microsoft Security.
3 Save your settings.
4 Warm boot the CN2. For help, see “Warm Booting the
CN2” on page 94.
Note: You must warm boot the CN2 after you change your
security choice.
Using WPA Security
Wi-Fi Protected Access (WPA) is a strongly enhanced,
interoperable Wi-Fi security that addresses many of the
vulnerabilities of Wired Equivalent Privacy (WEP). Instead
of WEP, WPA uses Temporal Key Integrity Protocol (TKIP)
for its data encryption method.
Currently, WPA satisfies some of the requirements in the IEEE
802.11i draft standard. When the standard is finalized, WPA
will maintain forward compatibility.
WPA runs in 802.1x (Enterprise) mode or PSK (Pre-Shared
Key) mode:
• In Enterprise mode, WPA provides user authentication using
802.1x and the Extensible Authentication Protocol (EAP).
That is, an authentication server (such as a RADIUS server)
must authenticate each device before the device can
communicate with the wireless network.
• In PSK mode, WPA provides user authentication using a
shared key between the authenticator and the CN2. WPAPSK is a good solution for small offices or home offices that
do not want to use an authentication server.
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To use WPA security, you need:
• an authentication server (Enterprise mode only).
Note: You can also use a MobileLAN access WA2X product
as an authentication server. For help, see the MobileLANaccess
WA2X System Manual (P/N 073915).
• user and root certificates (if you plan to use TLS for
authentication)
• an access point with an 802.11b/g radio that supports WPA.
• a CN2 with the 802.11b/g radio and the 802.1x/WPA
security option.
Configuring WPA Security With Funk Security
Use these procedures to set WPA-802.1x and WPA-PSK
security on your CN2 with Funk security.
To enable WPA-802.1x security on your CN2 with Funk security
1 Make sure you have configured the communications and
radio parameters on your CN2.
2 Make sure you have selected Funk as your security choice, as
described in “Choosing Between Microsoft Security and Funk
Security Software” on page 45.
3 If you plan to use TLS for authentication, load a user and
root certificate on your CN2. For help, see “Loading
Certificates” on page 59.
4 Open Intermec Settings.
5 Tap Communications > 802.11 Radio > Security Settings
> Funk Security > Profile.
6 For Association, choose WPA and tap the Save icon in the
upper right corner of the screen. Encryption is set to TKIP
by default.
7 For Authentication, choose TTLS, PEAP, or TLS and tap
Save.
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If you choose TTLS or PEAP:
a Select User name, select the text in the text box, use the
input panel to type your user name, and tap Save.
b For Password prompt, make sure that Enter password
now is selected.
Note: You can use Prompt for password to troubleshoot
your connection to the network if you have problems.
c Select User Password, select the text in the text box, use
the input panel to type your user password, and tap Save.
d For Validate Server Certificate, choose Enabled and tap
Save.
Note: You must have the date on the CN2 set correctly
when you enable Validate Server Certificate.
If you choose TLS:
a For Validate Server Certificate, choose Enabled and tap
Save.
b You must enter a User Name and Subject Name. You can
also enter a Server Common Name if you want to increase
your level of security.
8 Exit Intermec Settings.
To enable WPA-PSK security on your CN2 with Funk security
1 Make sure you have configured the communications and
radio parameters on your CN2.
2 Make sure you have selected Funk as your security choice, as
described in “Choosing Between Microsoft Security and Funk
Security Software” on page 45.
3 Open Intermec Settings.
4 Tap Communications > 802.11 Radio > Security Settings
> Funk Security > Profile.
5 For Association, choose WPA and tap Save.
6 For Authentication, choose None and tap Save.
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7 For Pre-Shared Key, enter the pre-shared key or the
passphrase.
The pre-shared key must be a value of 32 hex pairs preceded
by 0x for a total of 66 characters. The value must match the
key value on the access point. The passphrase must be from 8
to 63 characters. After you enter a passphrase, the CN2
internally converts it to a pre-shared key.
This value must match the passphrase on the authenticator.
8 Exit Intermec Settings.
Configuring WPA Security With Microsoft Security
Use these procedures to set WPA-802.1x and WPA-PSK
security on your CN2 with Microsoft security. These procedures
assume that you have selected Microsoft Security software as
your security choice, as described in “Choosing Between
Microsoft Security and Funk Security Software” on page 45.
To enable WPA-802.1x security on your CN2 with Microsoft security
1 Make sure you have configured the communications and
radio parameters on your CN2.
2 If you plan to use TLS for authentication, load a user and
root certificate on your CN2. For help, see “Loading
Certificates” on page 59.
3 Open Intermec Settings.
4 Tap Communications > 802.11 Radio > Security Settings
> Microsoft Security.
5 For Infrastructure Mode, choose Infrastructure.
6 For Network Authentication, choose WPA and tap the Save
icon in the upper right corner of the screen. Data Encryption
is set to TKIP by default.
7 For 802.1x Authentication, choose either TLS or PEAP.
If you choose TLS:
a Tap Properties and tap Run App. The Authentication
Settings box appears.
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b From the Authentication Settings box, tap Select.
c Tap your certificate from the list and tap Enter.
If you choose PEAP:
a Tap Properties and tap Run App. The Authentication
Settings box appears.
b Tap the Validate Server check box.
c Tap Enter. After the radio starts to authenticate, the
Network Password dialog box appears:
d Enter a User Name and Password and tap the Save
Password check box.
e (Optional) In the Domain field, enter the Active Directory
domain associated with the user account.
f Press Enter.
8 Exit Intermec Settings.
To enable WPA-PSK security on your CN2 With Microsoft security
1 Make sure you have configured the communications and
radio parameters on your CN2.
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2 If you plan to use TLS for authentication, load a user and
root certificate on your CN2. For help, see “Loading
Certificates” on page 59.
3 Open Intermec Settings.
4 Choose Communications > 802.11 Radio > Security
Settings > Microsoft Security.
5 For Infrastructure Mode, choose Infrastructure.
6 For Network Authentication, choose WPA-PSK and tap
the Save icon in the upper right corner of the screen. Data
Encryption is set to TKIP by default.
7 For Pre-Shared Key, enter the pre-shared key or the
passphrase.
The pre-shared key must be a value of 32 hex pairs preceded
by 0x for a total of 66 characters. The value must match the
key value on the authenticator. The passphrase must be from
8 to 63 characters. After you enter a passphrase, the CN2
internally converts it to a pre-shared key.
This value must match the passphrase on the authenticator.
8 Exit Intermec Settings.
Using 802.1x Security
802.1x security provides centralized user authentication using an
authentication server, authenticators (access points), and
supplicants. These components communicate using an EAP
authentication type, such as TLS (Transport Layer Security) or
PEAP (Protected Extensible Authentication Protocol). 802.1x
security provides data encryption using dynamic WEP key
management.
To use 802.1x security, you need:
• an authentication server.
Note: You can also use a MobileLAN access WA2X product
as an authentication server. For help, see the MobileLANaccess
WA2X System Manual (P/N 073915).
• an access point with an 802.11b/g radio.
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• a CN2 with an 802.11b/g radio and the 802.1x/WPA
security option.
• user and root certificates (if you plan to use TLS for
authentication)
These procedures assume that you have already selected either
Microsoft Security or Funk Security software as your security
choice, as described in “Choosing Between Microsoft Security
and Funk Security Software” on page 45.
Configuring 802.1x Security With Funk Security
1 Make sure you have configured the communications and
radio parameters on your CN2.
2 Make sure you have selected Funk as your security choice.
3 If you plan to use TLS for authentication, load a user and
root certificate on your CN2. For help, see “Loading
Certificates” on page 59.
4 Open Intermec Settings.
5 Choose Communications > 802.11 Radio > Security
Settings > Funk Security > Profile.
6 For Association, tap Open and tap Save.
7 For Encryption, tap WEP and tap Save.
8 For Authentication, tap TTLS, PEAP, or TLS and tap Save.
If you choose TTLS or PEAP:
a Select User name, type your user name, and then tap
Save.
b Select Password prompt, choose Enter password now,
and then tap Save.
Note: You can use Prompt for password to troubleshoot
your connection to the network if you have problems.
c Select User Password, type a user password, and then tap
Save.
d For Validate Server Certificate, choose Enabled and tap
Save.
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If you choose TLS:
a For Validate Server Certificate, choose Enabled and tap
Save.
b You can also enter a User Name, Subject Name and
Server Common Name if you want to increase your level
of security.
9 Exit Intermec Settings.
Configuring 802.1x Security With Microsoft Security
1 Make sure you have configured the communications and
radio parameters on your CN2.
2 If you plan to use TLS for authentication, load a user and
root certificate on your CN2. For help, see “Loading
Certificates” on page 59.
3 Open Intermec Settings.
4 Choose Communications > 802.11 Radio > Security
Settings > Microsoft Security.
5 For Infrastructure Mode, choose Infrastructure.
6 For Network Authentication, choose Open.
7 For Data Encryption, choose WEP.
8 For 802.1X Authentication, choose TLS or PEAP, and tap
Save.
If you choose TLS:
a Select Properties and tap Run App. The Authentication
Settings box appears.
b From the Authentication Settings box, tap Select.
c Select your certificate from the list and tap Save.
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If you choose PEAP:
a Select Properties and tap Run App. The Authentication
Settings box appears.
b Select the Validate Server check box.
c Press Enter. Once the radio starts to authenticate, the
Network Password dialog box appears.
d Enter a User Name and Password and select the Save
Password check box.
e (Optional) In the Domain field, enter the domain.
f Press Enter.
9 For Network Key Setting, choose Automatic.
10 Exit Intermec Settings.
Using LEAP Security
Lightweight Extensible Authentication Protocol (LEAP), also
known as Cisco-Wireless EAP, provides username/passwordbased authentication between a wireless client and a RADIUS
server. In the 802.1x framework, traffic cannot pass through an
Ethernet hub or wireless network access point until it
successfully authenticates itself.
The station must identify itself and prove that it is an authorized
user before it is actually allowed to use the LAN. LEAP also
delivers a session key to the authenticated station, so that future
frames can be encrypted with a key that is different than keys
used by others’ sessions.
To use LEAP security, you need:
• a RADIUS server.
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• a Cisco access point with an 802.11b/g radio.
Note: LEAP security is not supported if you chose Microsoft
Security software, as described in “Choosing Between Microsoft
Security and Funk Security Software” on page 45.
To enable LEAP security on your CN2
1 Make sure you have configured the communications and
radio parameters on your CN2.
2 Make sure you have selected Funk as your security choice, as
described in “Choosing Between Microsoft Security and Funk
Security Software” on page 45.
3 Open Intermec Settings.
4 Tap Communications > 802.11 Radio > Security Settings
> Funk Security > Profile.
5 For Authentication, select LEAP and then tap Save.
6 For Association, select Open or Network EAP and then tap
Save.
7 For Encryption, select WEP, and then tap Save.
8 Select User name, type your user name, and then tap Save.
9 Select Password prompt, choose Enter password now, and
then tap Save.
Note: You can use Prompt for password to troubleshoot
your connection to the network if you have problems.
10 Select User Password, type a user password, and then tap
Save.
11 Exit Intermec Settings.
Using Static WEP Security
The CN2 uses the Wired Equivalent Privacy (WEP) protocol to
add security to your wireless network based on the 802.11b
standard.
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To use WEP security, you need:
• an access point with an 802.11b/g radio.
• a CN2 handheld computer with an 802.11b/g radio.
Configuring Static WEP Security With Funk Security
1 Make sure you have configured the communications and
radio parameters on your CN2.
2 Make sure you have chose Funk Security software as your
security choice, as described in “Choosing Between Microsoft
Security and Funk Security Software” on page 45.
3 Open Intermec Settings.
4 Tap Communications > 802.11 Radio > Security Settings
> Funk Security > Profile.
5 For Association, choose Open, and then tap Save.
6 For Encryption, choose WEP and then tap Save.
7 For Authentication, choose None and then tap Save.
8 Select WEP Key and then define a value for each WEP key.
You can define up to four WEP keys.
Enter an ASCII key or a hex key that is either 5 bytes or 13
bytes long depending on the type of WEP encryption you are
using. Set a 5-byte value for 64-bit WEP or a 13-byte value
for 128-bit WEP. Hex values must be preceded by 0x and
contain 5 or 13 hex pairs.
9 Select Network Key Index, choose the WEP key you want to
use for transmitting data.
10 Exit Intermec Settings.
Configuring Static WEP Security With Microsoft Security
1 Make sure you have configured the communications and
radio parameters on your CN2.
2 Make sure you have selected Microsoft as your security
choice, as described in “Choosing Between Microsoft Security
and Funk Security Software” on page 45.
3 Open Intermec Settings.
58 CN2 Handheld Computer User’s Manual
10 Exit Intermec Settings.
Loading Certificates
If you choose to use transport layer security (TLS) with WPA or
802.1x security, you need to have a unique client certificate on
the CN2 and a trusted root certificate authority (CA) certificate.
You can use a third-party CA to issue unique client certificates
and a root certificate.
If you are using Active Directory
use the Enroll Certificates application to load the certificates. If
you are using a third-party CA, you can use the Import Root or
User Certificates programs to load the certificates.
Chapter 3 — Adding the CN2 to the Network
4 Choose Communications > 802.11 Radio > Security
Settings > Microsoft Security.
5 For Network Authentication, choose Open.
6 For Data Encryption, choose WEP.
7 For Network Key Setting, choose Enter Key and Index.
8 For Network Key Value, enter an ASCII key or a hex key
that is either 5 bytes or 13 bytes long depending on the type
of WEP encryption you are using.
Set a 5-byte value for 64-bit WEP or a 13-byte value for 128bit WEP. Hex values must be preceded by 0x and contain 5
or 13 hex pairs.
9 For Network Key Index, select the key you want to use for
data transmission.
®
to issue certificates, you can
Note: Do not cold boot the CN2. Cold booting the computer
resets the time and date.
To load certificates on the CN2 if you are using Active Directory
1 Configure the network and radio settings for the CN2 to
communicate with your certificate authority or establish an
ActiveSync connection with the CA.
2 Tap Start > Intermec Settings > Communications > 802.11
Radio > Security Settings > Certificates.
3 Select Enroll Certificates and tap Run App.
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4 From the Run Application box, tap Yes. The Enroll
Certificates dialog box appears.
5 Enter the User Name, Password, and Server (IP address) to
log in to the CA server.
6 Tap OK. A dialog box appears asking if you want to load the
root certificate.
7 Press Enter for yes. The Enrollment Tool message box
appears telling you that the user certificate has been added.
8 Press Enter to close the Enrollment Tool message box.
9 Configure your CN2 for WPA or 802.1x security.
To load certificates on the CN2 if you are using a third-party CA
Note: You need to create the \temp\root and \temp\user folders
on your CN2 before you can copy the certificate files to your
handheld computer.
1 Copy your .cer file to the \temp\root folder on the CN2.
2 Copy your .der and .pvk files to the \temp\user folder on the
CN2.
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3 Tap Start > Intermec Settings > Communications > 802.11
Radio > Security Settings > Certificates.
4 Select Import Root Certificates and tap Run App to load
the .cer file. A dialog box appears asking if you want to add
the certificate to the root store.
5 Tap Enter to add the certificate. A message box appears
telling you that the root certificate has been imported.
6 Tap OK to close the Success message box.
7 Select Import User Certificate to load the .der and .pvk files.
A message box appears telling you that the certificate has been
imported.
8 Tap OK to close the Success message box.
9 Configure your CN2 for WPA or 802.1x security.
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Disabling Security
If you choose not to use security with your wireless network, you
can disable it on the CN2. Intermec recommends that you
always set security in your network.
To disable security
1 Open Intermec Settings.
2 Tap Communications > 802.11 Radio > Security Settings
> Microsoft Security.
3 For Network Authentication, choose Open.
4 For Data Encryption, choose Disabled.
5 Tap Save.
6 Exit Intermec Settings.
Using the Modem Dock for Internet Access and E-mail
If you have purchased the optional CN2 Modem Dock
(P/N 075499), you can configure the CN2 to use the modem
dock to connect to the Internet and to access e-mail.
If your Internet Service Provider (ISP) is providing your e-mail
service, follow the steps in the next section, “Connecting to the
Internet Through the Modem Dock,” before you follow the
steps in “Setting Up an E-mail Account Through the Modem
Dock” on page 69.
For details about installing and using the modem dock, see the
CN2 Modem Dock Quick Start Guide (P/N 075481) which ships
with the modem dock.
Connecting to the Internet Through the Modem Dock
You can connect to the Internet through the modem dock.
To configure a connection to your Internet service provider
1 Install the modem dock, as described in the CN2 Modem
Dock Quick Start Guide.
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2 Contact your ISP and obtain the following information:
• ISP dial-up access phone number
• User name
• Password
3 Tap Start > Settings > Network and Dial-up Connections.
4 Double-tap Make New Connection.
5 In the Type a name for the connection field, enter a name
for the connection, such as My ISP Connection.
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6 From the Select the connection type list, select Dial-Up
Connection from the list of connection types.
7 Tap Next. The Modem screen appears.
8 From the Select a modem drop-down menu, choose Hayes
Compatible on COM1.
9 Tap Configure. The Device Properties screen appears.
Connection Preferences: The connection preferences (such as Baud
Rate) specify how the CN2 communicates with the modem dock.
10 Set the Baud Rate to 115200 bps.
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11 (Optional) Tap the Call Options tab and make changes if
necessary.
12 Tap OK at the top of the screen to return to the Modem
screen.
13 If you changed the baud rate in Step 10, a message box
appears. Tap OK to close the message box.
14 Tap TCP/IP Settings only if your ISP does not use a
dynamically assigned IP address. When you are done making
selections, tap OK at the top of the screen to return to the
Modem screen.
15 Tap Security Settings to configure advanced security
settings, if necessary. When you are done making selections,
tap OK at the top of the screen to return to the Modem
screen.
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16 Tap Next.
17 Fill in the Country/region code field, the Area code field,
and the Phone Number field with the information provided
by your ISP.
Note: When you connect to the Internet for the first time,
you can specify the exact numbers that the modem dials. For
help, see the next procedure, “To connect to the Internet for
the first time.”
18 Check Force long distance if the modem needs to dial the
country/region code, the area code, and the phone number.
Or check Force local if the modem needs to dial only the
phone number.
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19 Tap Finish.
20 Perform the steps in the next procedure, “To connect to the
Internet for the first time.”
To connect to the Internet for the first time
1 Tap Start > Settings > Network and Dial-up Connections.
2 Double-tap the icon for the connection you just configured.
The Dial-Up Connection screen appears.
3 In the User Name field, enter the user name provided by
your ISP.
4 In the Password field, enter the password provided by your
ISP.
5 (Optional) Check the Save password check box if you do not
want to enter the password every time you connect.
6 Tap Dial Properties. The Dialing Properties screen appears.
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7 By default, the CN2 assumes that you are dialing from work,
on a phone system that requires you to enter a 9 before
dialing. If you do not need to enter 9 before dialing, follow
these steps:
a Choose Home from the Location drop-down list. The
location setting has a dialing pattern that does not include
a 9 before dialing.
b Make sure the Area Code and Country/Region are
correct.
c (Optional) Tap Edit. The Edit Dialing Patterns screen
appears. Make sure the dialing pattern is appropriate and
tap OK to return to the Dialing Properties screen.
d Tap OK to return to the Dial-Up Connection screen.
8 Tap Connect. The modem dock connects to your ISP.
To connect to the Internet
1 Tap Start > Settings > Network and Dial-up Connections.
2 Double-tap the appropriate connection icon. The Dial-Up
Connection screen appears.
3 Your user name automatically appears in the User Name
field. Your password automatically appears in the Password
field if you checked the Save password check box.
4 Tap Connect. The modem dock connects to your ISP.
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5 Tap Hide to minimize the Connected to Name screen, where
Name is the name you configured for the connection.
To disconnect from the Internet
• Double-tap the Connectivity icon in the taskbar and then
tap Disconnect.
Setting Up an E-mail Account Through the Modem Dock
You can send and receive e-mail messages using the modem
dock and the Inbox application on your CN2. You need to set
up a connection to an e-mail server.
Note: The ISP or network must use a POP3 or IMAP4 e-mail
server and an SMTP gateway.
You can use multiple e-mail services to receive your messages.
For each e-mail service you intend to use, first set up and name
the e-mail service. If you use the same service to connect to
different mailboxes, set up and name each mailbox connection.
To configure your e-mail account
1 Contact your ISP and obtain the following information:
• POP3 or IMAP4 host name
• SMTP host name
• User name
• Password
2 Tap Start > Programs > Inbox to open the Inbox
application.
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3 Tap Service > Options. The Options screen appears.
4 Drag the screen to the left to view the ride side of the screen.
5 Tap Add. The Service name screen appears.
6 Select the appropriate service type from the Service Type
drop-down menu, either POP3 or IMAP4.
7 (Optional) Enter a meaningful name in the Service Name
field. If you are setting up multiple e-mail services, each needs
a unique name.
8 Tap OK.
9 In the Connection drop-down list, choose the appropriate
connection. If you configured a connection to your ISP as
described in the previous section, that connection appears in
the list. You may want to choose that connection.
10 In the POP3 Host or IMAP4 Host field, enter the host
name provided by your ISP.
11 In the User ID field, enter the user name provided by your
ISP.
12 In the Password field, enter the password provided by your
ISP.
13 If you do not want to type the password each time you
connect, check the Save Password check box.
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14 Drag the screen to the left to view the right side of the screen.
15 If you want to be able to send e-mail from the CN2, in the
SMTP host for sending email field, you must enter the
SMTP host name provided by your ISP.
Note: The SMTP host name may be the same as your POP3
host name or IMAP4 host name.
16 (Optional) For help determining if you need to set the
optional parameters like Domain, tap
to view the Inbox
online help.
17 Tap Next. The POP3 Mail General Preferences screen
appears.
18 Check or uncheck the check boxes to set your connection
preferences. For help, tap
to view the Inbox online help.
19 Tap Next. The POP3 Mail Inbox Preferences screen appears.
20 By default, Inbox downloads only the message headers. If you
want to download the entire e-mail message, select Get full
copy of message.
21 Drag the screen to the left to view the right side of the screen.
22 (Optional) If you want to download attachments and meeting
requests, check the appropriate check boxes.
23 Tap Finish.
24 (Optional) Tap the Compose, Read, Delete, and Storage
tabs to further customize Inbox.
25 Tap OK to exit the Options screen.
To send and receive e-mail
• Tap Start > Programs > Inbox. For help, tap
Inbox online help.
CN2 Handheld Computer User’s Manual 71
to view the
Chapter 3 — Adding the CN2 to the Network
72 CN2 Handheld Computer User’s Manual
Developing and Installing
4
Use this chapter to understand how to develop and install
applications for the CN2. In this chapter, you will find these
sections:
• Developing Applications for the CN2
• Installing Applications on the CN2
• Launching Your Application Automatically
Applications
CN2 Handheld Computer User’s Manual 73
Chapter 4 — Developing and Installing Applications
Developing Applications for the CN2
The CN2 runs applications programmed in Microsoft
Embedded Visual C++. The CN2 can also run applications
developed for the .NET Compact Framework using Microsoft
C# and Visual Basic .NET.
Use this section to understand the hardware and software you
need to perform these tasks:
• Developing a new application for the CN2
• Developing a web-based application for the CN2
Developing a New Application
Use the Intermec SDK to develop new applications to run on
the CN2. The SDK is a library of C++ language functions you
can use to create applications for the CN2.
The SDK is available as a download from the Intermec
Developers Library, which is located on the Intermec web site at
www.intermec.com/idl. From the Intermec Developers Library,
you can download these items:
• Platform SDK for the CN2 Handheld Computer
• Additional Software Downloads or Resource Kits that you
can use to develop applications
You need these hardware and software components to use the
Intermec SDK:
• Pentium PC, 400 MHz or higher
• Windows 2000 (Service Pack 2 or later) or Windows XP
(Home, Professional, or Server)
• For native C++ development, Microsoft eMbedded Visual
C++ version 4.0 with eVC++ Service Pack 2
• For .NET Development and Compact Framework (C# and
VB.NET), Microsoft Visual Studio .NET 2003
• 128MB RAM (196MB recommended)
• 360MB hard drive space for minimum installation (720MB
for complete)
74 CN2 Handheld Computer User’s Manual
Chapter 4 — Developing and Installing Applications
• CD-ROM drive compatible with multimedia PC
specification
• VGA or higher-resolution monitor (Super VGA
recommended)
• Microsoft Mouse or compatible pointing device
Developing a Web-Based Application
You can develop web-based data collection applications for use
on the CN2. For help, see any HTML source book. The CN2
contains Internet Explorer (IE) 6.0 for Windows CE for you to
use. The Microsoft standard IE 6.0 is available from the desktop
and provides all of the common elements you expect to find.
To open Microsoft Internet Explorer
• Double-tap Internet Explorer from the desktop. The
Internet Explorer default window appears.
Installing Applications on the CN2
There are several ways you can install applications on the CN2:
• You can package your application as a cabinet (.cab) file.
• If you have a simple application, you may only need to deliver
the .exe file.
• You can copy a directory structure that contains the
application, supporting files, DLLs, images, and data files.
Intermec recommends using CAB files to install your
applications. The CN2 uses standard Windows CE CAB files
and will install third-party CAB files. After the CN2 executes a
CAB file, it deletes the file. To keep your CAB files so that they
can be installed when you perform a cold boot, you need to save
them to the \DiskOnChip\Persistent Copy\CABFiles directory.
On a cold boot, the CAB files are copied to the \CABFiles
directory in the object store where they are executed and deleted.
The original copy remains in the \DiskOnChip\Persistent
Copy\CABFiles directory to be installed on the next cold boot.
CN2 Handheld Computer User’s Manual 75
Chapter 4 — Developing and Installing Applications
Intermec recommends that you store your applications in a
folder specific to your application underneath the \PROGRAM
FILES folder.
Intermec recommends that you store your application data in
one of these folders on the CN2:
Folder Description
SDMMC Disk The SDMMC Disk folder shows the contents of
the optional SD card. Intermec recommends that
you place application install files in this folder.
DiskOnChip The DiskOnChip folder is an area of storage that is
part of the CN2 flash memory. This storage area is
not deleted during a cold boot.
There are several ways you can install files and applications on
the CN2:
• ActiveSync
• SD Card
• Wavelink Avalanche
The following sections explain how to use each one of these
processes to install your application on the CN2.
Installing Applications Using ActiveSync
You can use ActiveSync to establish a connection between your
PC and the CN2. ActiveSync allows you to transfer files,
synchronize files, perform remote debugging, and other device
management activities.
Note: ActiveSync is a free application available from the
Microsoft web site.
To establish a partnership between your PC and the CN2, you
need these items:
• USB interface cable (P/N 321-576-002)
• CN2 communications dock (P/N 225-696-001)
• ActiveSync version 3.7.1 or later
76 CN2 Handheld Computer User’s Manual
Chapter 4 — Developing and Installing Applications
Installing ActiveSync and Establishing a Partnership
You can use a USB cable to establish your initial partnership
between the CN2 and your PC.
To install ActiveSync and establish a partnership
1 Download ActiveSync from the Microsoft web site and follow
the onscreen instructions for installing it on your PC. When
the installation process is complete, the Get Connected dialog
box appears.
2 Connect the CN2 to your PC with the CN2 communications
dock and a USB cable.
3 Click Next in the Get Connected dialog box. ActiveSync
detects a device on the USB port and prompts you to set up a
new partnership.
4 In the Set Up a Partnership dialog box, click Next.
5 In the Select Number of Partnerships dialog box, select Yes, I
want to synchronize with only this computer, and then
click Next.
6 In the Select Synchronization Settings dialog box, check the
items you want to synchronize and click Next.
7 In the Setup Complete dialog box, click Finish.
CN2 Handheld Computer User’s Manual 77
Chapter 4 — Developing and Installing Applications
When the partnership has been established, the following screen
appears on your PC showing the device name of your CN2 and
the Connected status.
The Microsoft ActiveSync Screen
An ActiveSync icon ( ) also appears on the CN2 status bar
indicating that it has established an ActiveSync partnership with
your PC.
Note: If ActiveSync does not establish a partnership on the
first try, the Get Connected dialog box appears on your PC with
the message “Your device was not detected.” Make sure all of
your cables are securely connected and click Next on the Get
Connected dialog box until your device is detected. You may
need to remove the CN2 from the communications dock, and
then insert it back into the communications dock to establish a
partnership.
After the partnership is established, ActiveSync initiates all
future connections. To connect to your PC using ActiveSync in
the future, simply place a CN2 in the communications dock and
turn on the CN2.
Using ActiveSync to Copy Files and Install Applications
You can use ActiveSync to copy files to the CN2 and to install
applications. Use the following procedures to learn how to copy
files and install applications on the CN2 using ActiveSync.
78 CN2 Handheld Computer User’s Manual
Chapter 4 — Developing and Installing Applications
To install an application on the CN2 using ActiveSync
1 Connect the CN2 to your PC using ActiveSync. For help, see
the previous section, “Installing ActiveSync and Establishing a
Partnership.”
2 On the Microsoft ActiveSync screen, click Explore. Windows
Explorer opens the Mobile Device window of your CN2.
3 In Windows Explorer on your PC, browse to the file that you
want to copy to your CN2.
4 Right-click the file and click Copy.
5 Place the cursor in the SDMMC Disk or DiskOnChip folder
of your CN2, right-click, and click Paste.
6 The file is copied to the CN2 and you can see it using My
Computer on the CN2.
7 Navigate to your application file and run it.
After your application is installed, you can run it from the
Program files folder from My Computer.
CN2 Handheld Computer User’s Manual 79
Chapter 4 — Developing and Installing Applications
Installing Applications Using the Optional SD Card
Using your SD card is the best method for you to install
applications. For help inserting and removing the SD card, see
“Using the Optional SD Card” on page 22.
To install applications using the SD card
1 If you are using an SD card reader, remove the SD card from
the CN2 and place it in the reader.
2 Copy your application file to the SD card.
If you are using ActiveSync or Wavelink Avalanche to copy
the files to the SD card, place the application in the SDMMC
Disk folder located in My Computer.
3 If you are using an SD card reader, insert the SD card back
into the CN2.
4 Navigate to the SDMMC Disk folder and run your
application.
After your application is installed, you can run it from the
Program files folder from My Computer.
Installing Applications Using Wavelink Avalanche
You can use the Wavelink Avalanche device management system
to install applications on all of your wireless CN2s.
The wireless CN2 ships with the Avalanche Enabler already
loaded on it. The Avalanche Enabler is configured to activate
automatically (typically on a warm boot).
Note: If you manually activate the Avalanche Enabler on the
CN2, you may be prompted for a password when you exit the
Avalanche Enabler. The default password is
Each time the Avalanche Enabler is activated, the CN2 attempts
to connect to the Avalanche Agent. When the CN2 connects to
the Agent, the Agent determines whether an update is available
and immediately starts the software upgrade, file transfer, or
configuration update.
80 CN2 Handheld Computer User’s Manual
leave.
Chapter 4 — Developing and Installing Applications
To use Avalanche to remotely manage the CN2
1 Install software packages and updates for the CN2 using the
Avalanche Management Console. For help using the console,
see the online help.
2 Schedule the CN2 updates or manually initiate an update
using the Avalanche Management Console.
For more information on using Wavelink Avalanche, contact
your local Intermec representative or visit the Wavelink web site
at www.wavelink.com.
Launching Your Application Automatically
To launch your application automatically on the CN2 every
time you perform a warm or cold boot, make sure your CAB file
places a shortcut to your application in the \Windows\StartUp
folder.
CN2 Handheld Computer User’s Manual 81
Chapter 4 — Developing and Installing Applications
82 CN2 Handheld Computer User’s Manual
Troubleshooting and
5
Use this chapter to solve problems you may encounter while
using the CN2. You will also find information on booting the
computer, upgrading the CN2, and performing routine
maintenance. In this chapter you will find these sections:
• Problems and Solutions
• Running Diagnostics
• Sending the CN2 to Intermec for Service
• Booting the CN2
Maintaining the CN2
• Upgrading the CN2
• Cleaning the Scanner Window and the Touch Screen
CN2 Handheld Computer User’s Manual 83
Chapter 5 — Troubleshooting and Maintaining the CN2
Problems and Solutions
These tables offer solutions to the problems you may encounter.
Problems While Operating the CN2
Problem Solution
You press the Power key to turn
on the CN2 and nothing
happens.
You press the Power key to turn
off the CN2 and nothing
happens.
The CN2 screen is not
responding to the stylus.
Try these possible solutions in order:
• Make sure the battery door is installed correctly and
completely closed.
• Make sure you have a charged battery installed
correctly. For help, see “Installing and Charging the
Battery” on page 6.
• The battery may be discharged. Replace the battery
with a spare charged battery, or charge the battery
and try again.
• Warm boot the CN2. For help, see “Warm Booting
the CN2” on page 94.
To turn off (or suspend) the CN2, you need to hold
the Power key for 2 to 3 seconds and then release it.
If the CN2 is processing data, it may not turn off when
you press the Power key. Wait until the CN2 finishes
processing.
If the CN2 appears to be locked up, warm boot the
CN2. For help, see “Warm Booting the CN2” on page
94.
If the CN2 does not respond to a warm boot, see “Cold
Booting the CN2” on page 95.
Try these possible solutions in order:
• Recalibrate the screen. For help, see “Calibrating the
Screen” on page 17.
• Press and hold the Power key for 2 to 3 seconds,
and then release it to turn off the CN2. Press the
Power key again to turn on the CN2.
84 CN2 Handheld Computer User’s Manual
Chapter 5 — Troubleshooting and Maintaining the CN2
Problems While Operating the CN2 (continued)
Problem Solution
You place the CN2 in the
communications dock, and the
Battery light turns on and is
orange.
The CN2 appears to be locked up
and you cannot enter data.
Nothing happens when you type
on the USB keyboard attached to
the CN2 modem dock.
• The temperature may not be within the charging
range. Make sure that the temperature is from 0°C to
45°C (32°F to 113°F).
• The battery may be damaged. Replace the battery.
Try these possible solutions in order:
• Wait at least 10 seconds and try again. If the CN2 is
still connecting to the Intermec Application Server or
the host, it ignores any input from the keypad or
scanner.
• Press and hold the Power key for 2 to 3 seconds, and
then release it to turn off the CN2. Press the Power
key again to turn on the CN2.
• Warm boot the CN2. For help, see “Warm Booting
the CN2” on page 94.
• Cold boot the CN2. For help, see “Cold Booting the
CN2” on page 95.
• Try reloading the firmware. For help, see “Upgrading
the CN2” on page 96.
• If the CN2 will not boot or reset, contact your local
Intermec service representative for help.
Try these possible solutions in order:
• Make sure the USB keyboard is either a Dell Model
SK-8115 or a Logitech Model Y-BF37.
• Make sure all cables are securely connected, the CN2
is firmly seated in the dock, and you are running an
application that accepts keyboard input.
• If the modem dock is attached to an AC power
source, make sure the USB Host Power parameter is
set to On When Powered. If the modem dock is not
attached to an AC power source, make sure the USB
Host Power parameter is set to Always On. For help,
see “Using the Optional USB Keyboard” on page 25.
• Warm boot the CN2 and place it in the dock. For
help, see “Warm Booting the CN2” on page 94.
CN2 Handheld Computer User’s Manual 85
Chapter 5 — Troubleshooting and Maintaining the CN2
Problems While Operating the CN2 (continued)
Problem Solution
The CN2 exhibits unexpected
behavior after you install or
remove an application.
You may need to reset the registry and clear the object
store. Follow these steps:
1 Tap Start > Control Panel.
2 Double-tap the Utilities icon. The Settings window
appears.
3 Tap the Registry Reset tab.
4 Tap the Reset Registry button.
5 Tap Yes when the Confirm message appears.
6 When the screen goes blank, immediately remove the
battery and cold boot the CN2. For help, see “Cold
Booting the CN2” on page 95.
Note: You can also use this procedure to return the CN2
to its default software configuration.
Problems While Configuring Security
Problem Solution
The CN2 does not appear to be
authenticating and a Network
Connection icon ( or )
does not appear on the status bar.
A Network Connection icon (shown
above) appears in the status bar, but
it disappears.
86 CN2 Handheld Computer User’s Manual
The CN2 may not be communicating with your
access point. Make sure the network name on the
CN2 is the same as the network name (SSID) of the
access point that you are trying to communicate with.
The default network name is “INTERMEC.”
The 802.1x security network may not be active.
Make sure that the server software is properly loaded
and configured on the server PC. For help, see the
documentation that shipped with your server
software.
The CN2 may not be communicating with the access
point that you want it to communicate with. Make
sure that the network name on the CN2 is the same
as the network name of the access point that you are
trying to communicate with. The default network
name is “INTERMEC.”
Chapter 5 — Troubleshooting and Maintaining the CN2
Problems While Configuring Security (continued)
Problem Solution
A Network Connection icon
appears in the status bar, but it
disappears (continued).
The CN2 indicates that it is not
authenticated.
The CN2 indicates that it is
authenticated, but it does not
communicate with the host.
You receive a message saying, “The
server certificate has expired or your
system date is incorrect” after you
cold boot the CN2.
You are setting up multiple access
points in a network, with different
SSIDs, and the connection fails.
The access point that you are trying to communicate
with may not be communicating with the server.
Make sure your access point is turned on, properly
configured, and has 802.1x security enabled.
Make sure that:
• The User Name and Password parameters on your
CN2 match the user name and password on your
authentication server. You may need to re-enter
the password on both your CN2 and the
authentication server.
• On your authentication server, the user and group
are allowed and the group policy is allowed to log
in to the server. For help, see the documentation
for your authentication server software.
• The IP address and secret key for your access
point must match the IP address and secret key on
your authentication server. You may need to reenter the IP address and secret key on both your
access point and authentication server.
• The authentication server software is running on
the server PC.
Make sure that the CN2 IP address, host IP address,
subnet mask, and default router are properly
configured for your network.
The date and time on the CN2 are not saved through
a cold boot. You need to re-enter the date and time
and then save your changes. For help, see Step 4 on
page 96.
The CN2 does not save WEP key values when you
change the SSID. Re-enter the WEP key value after
you change the SSID and save your changes. You
should now be able to connect to the different access
points.
CN2 Handheld Computer User’s Manual 87
Chapter 5 — Troubleshooting and Maintaining the CN2
Problems With Wireless Connectivity
Problem Solution
A Network Connection icon (
or ) appears on the status bar, but
the host computer is not receiving any
data from the CN2.
When you turn on the CN2 after it
was suspended for a while (10-15
minutes or longer), it can no longer
send or receive messages over the
network.
The CN2 is connected to the Intermec
Application Server or host computer
and you move to a new site to collect
data. A Network Connection icon was
visible but now the no network
connection icon (
) is visible.
In a UDP Plus network, there may be a problem
with the connection between the Intermec
Application Server and the host computer. Check
with your network administrator or see the user’s
manual for the Intermec Application Server.
In a TCP/IP network, there may be a problem with
the connection between the access point and the
host computer. Check with your network
administrator or use your access point user’s manual.
The CN2 may not be recognizing the network card.
Turn off the CN2, and then turn it on again.
The host may have deactivated or lost your current
terminal emulation session. In a TCP/IP direct
connect network, you need to turn off the “Keep
Alive” message (if possible) from the host so that the
TCP session is maintained while a CN2 is
suspended.
You may have gone out of range of an access point.
Try moving closer to an access point or to a different
location to re-establish communications. Once you
are in range again, the network connection icon
appears again. Any data you collected while out of
range is transmitted over the network.
88 CN2 Handheld Computer User’s Manual
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