2013 Sonata
Hyundai 2013 Sonata, 2013 Elantra, 2013 Elantra Touring, 2013 Tiburon, 2013 Santa Fe Owner's Handbook Manual
...
2013
Owner’s Handbook &
Warranty Information
USA
Printing : Apr. 1, 2012
Publication No. : NAALL-120401
Printed in Korea
HYUNDAI SUMMARY OF WARRANTY COVERAGE
YEARS
10987654321
Replacement Parts 1 YEAR/12,000 MILES
Emissions - Federal Specific Components d
8 YEARS/80,000 MILES
Anti - Perforation 7 YEARS/UNLIMITED MILEAGE
Powertrain f 5 YEARS/60,000 MILES
• Battery c 3 YEARS/UNLIMITED MILEAGE
3 YEARS/36,000 MILES
• Towing g 5 YEARS/UNLIMITED MILEAGE
• Paint 3 YEARS/36,000 MILES
• Air Conditioner Refrigerant Charge 1 YEAR/UNLIMITED MILEAGE
• Adjustments 1 YEAR/12,000 MILES
New Vehicle 5 YEARS/60,000 MILES
10 YEARS/100,000 MILES (ORIGINAL OWNER)
Emissions - Federal 5 YEARS/60,000 MILES (or up to first required scheduled maintenance, whichever occurs first)
Emissions - California 5 YEARS/60,000 MILES (or up to first required scheduled maintenance, whichever occurs first)
• Radio, Tape Deck, CD/DVD Player,
Navigational system, Bluetooth
Emissions - California Specific Components e
8 YEARS/80,000 MILES OR 7 YEARS/70,000 MILES
Accessories (installed by Authorized Hyundai Dealer)h
5 YEAR/60,000 MILES
Accessories (sold over the counter) 1 YEAR/UNLIMITED MILEAGE
c100% within 2 Years/Unlimited Mileage, 75% cost of battery charge to the customer in months 25 - 36
dSpecific components, see "Emission Warranty Parts - Federal Vehicle", NOTE1, page 28
eSpecific components, see "Emission Warranty Parts - California Vehicle", NOTE1, NOTE2, NOTE3, page 36
fOriginal Owner 10 Years/100,000 Miles, Second and subsequent Owner(s) 5 Years/60,000 Miles
gTowing is provided as part of Roadside Assistance For 5 Years/Unlimited Mileage.
Towing Coverage under Warranty is covered under the New Vehicle Limited Warranty For 5 years/60,000 Miles
hAn accessory installed on a new vehicle at the time of, prior to, or after the vehicle’s date of delivery to the original retail purchaser, or the date the vehicle is first put into service, is covered
up to 5 years from the date of original retail delivery or date of first use, or 60,000 miles, whichever occurs first.
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IMPORTANT:
Retain this Owner’s Handbook in your glovebox for reference
relative to Consumer and Warranty Information.
OWNER INFORMATION CHANGES:
* If you change your address or if you are the second or sub-
sequent owner of your HYUNDAI, please complete the
Owner Information Change Card in the front of this handbook.
Warranty Start Date: _______________________________
FOR YOUR CONVENIENCE:
Tel.
Your Salesperson is:
Tel.
Your Service Manager is:
Tel.
Your Parts Manager is:
SPEEDOMETER REPLACEMENT:
Speedometer replaced on __________ with ________miles
on the odometer.
(Date)
Dealer Code: __________ Name: ____________________
HYUNDAI Dealer Signature: _________________________
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OWNER INFORMATION CHANGE CARD
1
If you have changed your address or if you are the second or subsequent owner
of your Hyundai, please notify us immediately by completing and mailing this
owner information change card to:
Hyundai Customer Connect Center
Hyundai Motor America
PO Box 20850
Fountain Valley, CA 92708
Check one:
❒ Change of Ownership
❒ Change of Address
NEW OWNER INFORMATION
LAST NAME FIRST M.I. CIRCLE
Miss Ms. Mrs. Mr.
MAIL ADDRESS: NUMBER STREET APT.
CITY/TOWN STATE ZIP CODE
VEHICLE IDENTIFICATION NUMBER ODOMETER READING
VEHICLE IDENTIFICATION: The VIN is located on the driver’s side of the dash.
SIGNATURE
✄
✄
TELEPHONE NUMBER
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2
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TABLE OF CONTENTS
3
HYUNDAI SUMMARY OF WARRANTY COVERAGE .......................................................... INSIDE COVER
OWNER INFORMATION CHANGE CARD .................................................................................................. 1
SECTION 1 OWNER INFORMATION .................................................................................................... 4
SECTION 2 THE HYUNDAI STORY ......................................................................................................5
SECTION 3 HYUNDAI ROADSIDE ASSISTANCE PROGRAM ............................................................ 9
SECTION 4 CONSUMER INFORMATION AND BINDING ARBITRATION ........................................ 12
HYUNDAI WARRANTY INFORMATION ....................................................................................................15
* SECTION 5 HYUNDAI NEW VEHICLE LIMITED WARRANTY ....................................................................16
* SECTION 6 HYUNDAI POWERTRAIN LIMITED WARRANTY (ORIGINAL OWNER).................................. 21
* SECTION 7 HYUNDAI ANTI-PERFORATION LIMITED WARRANTY ..........................................................23
* SECTION 8 EMISSION DEFECT WARRANTY - FEDERAL VEHICLE .........................................................25
* SECTION 9 EMISSION PERFORMANCE WARRANTY - FEDERAL VEHICLE ...........................................26
5 YEAR / 60,000 MILE EMISSION WARRANTY PARTS - FEDERAL VEHICLE ...................... 28
* SECTION 10 EMISSION CONTROL SYSTEMS WARRANTY - CALIFORNIA VEHICLE .............................. 33
5 YEAR / 60,000 MILE EMISSION WARRANTY PARTS - CALIFORNIA VEHICLE ................. 36
* SECTION 11 REPLACEMENT PARTS AND ACCESSORIES LIMITED WARRANTY.................................... 41
MAINTENANCE RECORD ......................................................................................................................... 44
* FOR ROADSIDE ASSISTANCE CALL 800-243-7766 (See page 9 for details)
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SECTION 1 OWNER INFORMATION
4
SECTION 1
GENERAL INFORMATION
This handbook describes the consumer information and warranties relating to your new Hyundai vehicle.
Please read this handbook carefully to familiarize yourself
with the type of service which you are entitled to under each
of the warranties applicable to your new Hyundai vehicle.
To familiarize yourself with your new Hyundai vehicle, we suggest you also review the maintenance requirements and operational features described in your Owner’s Manual.
PRE-DELIVERY INSPECTION
To ensure your satisfaction and long term enjoyment of your
new Hyundai vehicle, your selling dealer has inspected and
conditioned your vehicle to Hyundai’s recommended inspection and pre-delivery procedure standards.
PERIODIC INSPECTION AND MAINTENANCE
Regular inspection and maintenance by skilled Hyundai technicians is the key to more efficient operation of the vehicle.
This inspection and maintenance must be carried out in accordance with the recommendations given in your Hyundai
Owner’s Manual.
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SECTION 2 THE HYUNDAI STORY
5
SECTION 2
HYUNDAI — AN OVERVIEW
Hyundai vehicles provide customers a high level of content
and performance at an affordable price and demonstrate
Hyundai’s emergence as an auto manufacturer whose products compete successfully in technology, quality, styling and
refinement with automobiles from around the world.
Hyundai sold its first car, a subcompact model, in the U.S. in
1986. At the time, few Americans had ever heard of Hyundai
or its products. Since that time, Hyundai has expanded and
upgraded its product line in the U.S. and has gained valuable
experience in the competitive U.S. automobile market. Hyundai now markets a full line of vehicles from subcompacts to
luxurious sedans.
HYUNDAI MOTOR COMPANY
The Hyundai Group was founded in 1947 as Hyundai Engineering and Construction Co. by Ju-Yung Chung. Hyundai
Motor Co., established in 1967, is the auto sales leader in the
Korean domestic market and exports vehicles to 190 countries worldwide.
Hyundai Motor Co. (“HMC”) operates the world’s largest integrated automobile manufacturing facility in Ulsan, on Korea’s
southeast coast. In 1996 Hyundai opened the Namyang Technology Research Center, one of eight research centers,
which includes a complete testing facility with a 2.8-mile oval
test track and a sophisticated aeroacoustic wind tunnel. That
same year, HMC began production at its state-of-the-art Asan
Plant, located southwest of Seoul.
A LOOK BACK –
HYUNDAI’S ENTRY INTO THE U.S. MARKET
The timing of Hyundai’s entry into the U.S. market in 1986 was
ideal. At that time most automobile manufacturers had abandoned the entry-level market in favor of high-end, high-priced
vehicles and that left a large void in the market. First-time car
buyers such as college students and young families were not
able to find adequate, value-equipped cars that met their
needs, yet were priced within their economic means.
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SECTION 2 THE HYUNDAI STORY
6
SECTION 2
In February 1986, Hyundai launched its subcompact Excel
model in the U.S. market. Customer response was immediate;
in just seven months Hyundai Motor America had sold its
100,000th Excel. Total 1986 sales numbered 168,882 – an industry record for an import car distributor in its first year.
Hyundai sales averaged 1,431 units per dealer, another sales
record. In 1987 Hyundai sales continued to soar reaching a
record 263,610 units.
What makes this sales performance all the more remarkable
is that it was done with dealers located in only 31 of the 50
states. In the early years, Hyundai concentrated its sales efforts primarily on the west and east coasts, as well as in the
southern states. In 1987 Hyundai expanded into the central
portion of the Unite1011d States, and today there are five regions and more than 800 Hyundai dealerships nationwide.
Hyundai has sold more than 6 million vehicles in the United
States since its entry in 1986.
EXPANDING THE PRODUCT LINE
Sonata
Hyundai took a major step toward becoming a full-line automotive importer/distributor in 1989 with the introduction of its midsize sedan, the
Sonata. This roomy, powerful, front-wheel-drive sedan expanded
Hyundai’s appeal to more mature, family-oriented buyers. It also offered
Excel owners an opportunity to move up within the Hyundai product line.
The Sonata was redesigned for the 2011 model. The new Sonata has a
sophisticated design and the largest interior in its class.
Scoupe
Hyundai’s third entry into the U.S. market was the sporty Scoupe, introduced as a 1991 model. The 1993-1995 Scoupe featured the Alpha engine – the first powerplant designed, engineered and manufactured exclusively by Hyundai.
Accent
In 1995, after 9 years in the U.S. market, the Excel was replaced by the
all-new subcompact Accent. With the Accent, Hyundai offered customers high-tech sophistication and features, but still at an entry-level price.
Today's Accent is the fourth generation.
Elantra
The next member of the Hyundai family to be introduced was the compact Elantra sedan, which debuted as a 1992 model. It quickly became
one of Hyundai best-selling models. The 5th generation Elantra was redesigned in 2011 and delivers design, safety, and up to 40 MPG highway. The Elantra Coupe and Elantra GT were added for 2013.
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SECTION 2 THE HYUNDAI STORY
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SECTION 2
Elantra Touring
The Elantra Touring was introduced in late 2009, delivering exceptional
versatility and functionality in a sporty package for active families, while
maintaining the exceptional value that is a hallmark of the Elantra
name.
Tiburon
In 1997, Hyundai replaced the Scoupe with the exciting Tiburon sport
coupe, with styling based on the HCD-II concept car introduced at the
North American International Auto Show in Detroit in 1993. The Tiburon
combines sleek, eye-catching styling with outstanding performance
and handling.
Santa Fe
In the 2001 model year, Hyundai added the Santa Fe. The Santa Fe is
a car-based crossover utility vehicle (XUT) that provides car-like ride
and handling, with the seating position and utility of a sport utility vehicle.
XG Sedan
For the 2001 model year, Hyundai added the XG sedan. The XG sedan
was Hyundai's new flagship vehicle in the U.S. - it was larger and more
luxurious than the Sonata.
Azera
Hyundai replaced the XG sedan with the Azera starting with the 2006
model year. The Azera is a new definition of the premium sedan, with
generous interior space. Azera was redesigned in 2012.
Entourage
In 2007, Hyundai introduced the Entourage. The Entourage was
Hyundai's first van in the U.S. market.
Tucson
In 2005, Hyundai added the Tucson. The Tucson is an exciting crossover utility vehicle that is slightly smaller than the Santa Fe, while still
providing the utility needed for life's daily adventures.
Veracruz
In 2007, Hyundai added the Veracruz. The Veracruz is a stylish midsize SUV with standard 7-passenger seating, sleek styling, car-like
ride and premium features.
Genesis
In the 2009 model year, Hyundai added the luxury sedan, Genesis.
Genesis has an unprecedented combination of premium performance,
technology, safety, and quality.
Genesis Coupe
The Genesis Coupe made its debut in 2010. Genesis Coupe is
Hyundai’s most dynamic performance car ever and the second consecutive all-new model introduction from Hyundai appealing directly to
the car enthusiast.
Equus
In 2011, the Equus was added as Hyundai's flagship luxury sedan offering unsurpassed refinement while exceeding expectations with premium amenities and sophisticated design.
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SECTION 2 THE HYUNDAI STORY
8
SECTION 2
HYUNDAI FACILITIES
As the presence of Hyundai automobiles and Hyundai Motor
America continued to grow in America, the company expanded its operations and service networks nationwide to
more effectively serve the needs of dealers and customers.
Today, Hyundai has regional offices in Jamesburg, NJ,
Marietta, GA, Aurora, IL, Fountain Valley, CA, and Coppell,
TX and maintains parts distribution facilities in Ontario, CA,
Aurora, IL, Lawrenceville, GA and Jamesburg, NJ. Hyundai
port facilities are located in Port Hueneme, CA, Brunswick,
GA, Portland, OR, Fort Worth, TX, and Philadelphia, PA.
In 2005, Hyundai opened its first U.S. plant in Montgomery,
Alabama. This plant features state of the art manufacturing
facilities.
After many years in the U.S. automobile market, Hyundai
continues to reinforce its commitment to sell innovative, highquality vehicles at the most affordable prices.
Sonata Hybrid
In the 2011 model year, Hyundai introduced the Sonata Hybrid. The
Sonata Hybrid offers significant visual differentiation from non-hybrid
Sonata models while retaining the sleek, modern styling elements of
Hyundai's Fluidic Sculpture design aesthetic. The Sonata Hybrid's
unique approach to hybrid powertrain design and battery technology
sets it apart from the mid-size hybrid pack.
Veloster
For the 2012 model year, Hyundai added its cutting-edge Veloster
three-door coupe. The Veloster delivers innovation to the compact
coupe segment with unique styling, Hyundai's Blue Link Telematics
System, Pandora internet radio, and Hyundai's first Ecoshift™ dual
clutch transmission.
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SECTION 3 HYUNDAI ROADSIDE ASSISTANCE PROGRAM
9
SECTION 3
HYUNDAI ROADSIDE ASSISTANCE PROGRAM
The Hyundai Roadside Assistance Program reflects Hyundai’s
commitment to your complete satisfaction with the Hyundai ownership experience. It is available to you in all 50 states and
Canada, 24 hours a day, 365 days a year.
60 MONTHS/ UNLIMITED MILES COVERAGE
Roadside Assistance is provided on all new 2013 model
Hyundai vehicles from the date the vehicle is delivered to the
first retail buyer or otherwise put into use (in-service date),
whichever is earlier, for a period of 60 months/unlimited miles.
During each consecutive 12 month term of the 60 month coverage period, each Hyundai vehicle is eligible for two (2) free
roadside assistance events, either roadside service or tows.
Any subsequent service, after the two (2) free annual services, will be paid for by the customer. If the Hyundai Dealer
determines that the roadside event was caused by a warrantable repair, HMA will reimburse the customer for the out of
pocket towing/roadside service expenses.
TO RECEIVE ASSISTANCE CALL 800-243-7766
A toll-free call to the Hyundai Roadside Assistance line will
provide you with assistance for various Roadside Events. See
“Coverage” section for details on program coverage. To receive Roadside Assistance, call the Hyundai Roadside Assistance Program phone number, and provide a representative
with the following:
oYour Name
oVehicle Identification Number (VIN) located on the driver’s
side dashboard
oVehicle Mileage
oVehicle Location
o Description of your vehicle’s problem
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SECTION 3 HYUNDAI ROADSIDE ASSISTANCE PROGRAM
10
SECTION 3
COVERAGE
The Hyundai Roadside Assistance Program provides you with
the following services:
o National Hyundai Dealer Locator Service provides you with
the location or phone number of Hyundai Dealerships or
Authorized Service Facilities in the United States.
o Roadside Events are defined as either:
1. Towing: Transport for your vehicle to the nearest Hyundai
Dealership or Authorized Service Facility, in the unlikely
event your vehicle is inoperable, or
2. Roadside Services:
- Dead Battery/Jump Start
- Flat Tire Change
(except vehicles that have been supplied with the Tire
Mobility Kit instead of a spare tire)
- Lock out service (keys locked in car)
- Gas delivery (up to three gallons, where permissible, at
no charge when you run out)
o In all five (5) years of coverage, you will be eligible for two
(2) free roadside events per year. After you have had your
two (2) free events, you will need to pay the tow service provider for the tow or roadside service prior to such services
being provided.
o Once your vehicle has been diagnosed by an authorized
Hyundai Dealership and if the reason for the disablement is
a warrantable issue, please contact the Hyundai Customer
Connect Center toll free number at 800.633.5151 to request
reimbursement.
o Examples of non-warranty related tows would include acci-
dents or any other tow incident that is not the result of a
defect in materials or workmanship.
oTrip Interruption Benefit: In the event a warrantable me-
chanical disablement occurs more than 150 miles away
from home, and your vehicle is disabled overnight due to a
repair in process, Hyundai Roadside Assistance will reimburse for reasonable expenses for meals, lodging, or alternate transportation. Trip Interruption Benefit is limited to
$100 per day, subject to a three-day maximum limit per incident.
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SECTION 3 HYUNDAI ROADSIDE ASSISTANCE PROGRAM
11
SECTION 3
EXCLUSIONS
Roadside Assistance is not available for off-road conditions,
or conditions manifesting themselves off-road. To receive service, the vehicle must be accessible from a publicly maintained road.
Roadside Assistance is NOT A WARRANTY. For a description
of the warranty covering your 2013 Hyundai see the Hyundai
Warranty New Vehicle Limited Section of the Owner's Handbook. Roadside Assistance is a limited service, provided to
you to help minimize any unforeseen vehicle operation inconvenience.
The Hyundai Roadside Assistance Program does not include
reimbursement for any costs/charges for repairs, parts, labor,
property loss or any other expense incurred as a result of accident/collision, vehicle abuse, racing, vandalism or other
items not covered by the Hyundai New Vehicle Limited Warranty. Also excluded are services for snow tires, repair to
studs, mounting or demounting of snow chains, and any
fines, fees or taxes associated with impound towing as a result of any actual or alleged violation of any law or regulation.
Hyundai Motor America reserves the right to limit services or
reimbursement to any owner or driver when, in Hyundai Motor
America’s judgment, the claims are excessive in frequency or
type of occurrence.
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SECTION 4 CONSUMER INFORMATION AND BINDING ARBITRATION
12
SECTION 4
HYUNDAI’S CONSUMER ASSISTANCE
PROCESS
Hyundai is dedicated to achieving the highest level of consumer satisfaction with our product, through quality design
and workmanship. Your Hyundai Dealership is in the best position to assist you with your sales, service or parts needs.
In the event you have a concern with your vehicle, being able
to provide the information below will be helpful in seeking assistance:
- Name and address
- Model and model year
- Date of purchase
-Vehicle Identification Number
(a 17-Digit number found on driver’s side dashboard)
- Current Mileage
- Servicing Dealer
- Service History of your vehicle
- Brief description of concern
- Day/Evening Telephone Number
- What you are seeking
We recommend you use the following steps to resolve your
servicing concerns:
1)First, speak to the Service Advisor at the dealership. This
person is in the best position to respond to your concerns.
2)Should you require additional assistance, speak with the
Service Manager or Consumer Affairs Manager at the
dealer.
3)After consulting with your dealership, if you feel additional
clarification or help is needed, write or call our Consumer
Assistance Center:
HYUNDAI MOTOR AMERICA
Hyundai Customer Connect Center
PO Box 20850
Fountain Valley, CA 92708
800-633-5151
Hyundai's Customer Connect Center representatives are
available Monday through Friday, between the hours of
5:00AM and 6:00PM, PST. They are prepared to answer any
questions regarding your Hyundai, and may also provide assistance in getting your concern resolved through the dealer.
ALTERNATIVE DISPUTE RESOLUTION
Hyundai Motor America’s internal consumer assistance process will make every effort to resolve every customer concern
in a satisfactory manner. We realize, however, that mutual
agreement on some issues may not be possible. To ensure
that you have had an opportunity to have your concern fully
reviewed, Hyundai Motor America provides an Alternative
Dispute Resolution (arbitration) program. Hyundai offers the
program through:
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SECTION 4 CONSUMER INFORMATION AND BINDING ARBITRATION
13
SECTION 4
To begin the Alternative Dispute Resolution (arbitration) process, simply call the Council of Better Business Bureaus at
1-800-955-5100 and you will be sent a Customer Claim Form,
along with a handbook describing how BBB AUTO LINE
works. Time and mileage limitations may apply. Please refer to
the Owner’s Handbook Supplement for additional information
regarding eligibility requirements in your state.
A decision should be rendered within 40 days of AUTO LINE’s
receipt of your properly completed Customer Claim Form.
BBB will mail you a copy of the arbitrator’s decision and if you
accept the decision, all parties must comply with the decision
within the time limits (performance date) set by the arbitrator.
Approximately two weeks after the “performance date”, BBB
shall contact the consumer to verify that the arbitrators’ decision has been completed.
AUTO LINE’s decisions do not include attorney’s fees, civil
penalties, punitive damages, multiple damages or consequential damages other than incidental damages which you
may be entitled to under law.
BBB AUTO LINE
Alternative Dispute Resolution Division
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203
1-800-955-5100
This service is provided
at no cost to you and is part of
Hyundai’s effort to provide you with an impartial third-party organization to equitably resolve your concerns.
AUTO LINE will perform arbitration services on disputes involving Hyundai vehicles with an alleged nonconformity, defect, or deficient warranty performance, as may be required by
state or federal law.
NOTE: If your state law requires written notification to the
manufacturer please write:
HYUNDAI MOTOR AMERICA
Hyundai Customer Connect Center
PO Box 20850
Fountain Valley, CA 92708
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