How it Works
HP
Loading...
X555
Datasheet
4 pgs416.14 Kb0
User Manual
28 pgs258.73 Kb0
Repair Manual
58 pgs3.6 Mb0
Troubleshooting Manual
338 pgs4.84 Mb1

HP X555 User Manual

OFFICEJET ENTERPRISE COLOR X555 PRINTER SERIES
Firmware Readme
Product Name(s):
• HP OfficeJet Enterprise Color X555dn
• HP OfficeJet Enterprise Color X555xh
Model Number(s): C2S11A • C2S12A
Please note that this firmware provides a new user interface experience to help increase productivity with your HP Enterprise device.
NOTE: Products which have been upgraded to FutureSmart 4 can be downgrade back to FutureSmart 3 by using the latest version of FutureSmart 3 found on hp.com. Downgrades will reset the device back to factory settings and all device configurations will be lost.
More information on FutureSmart 4 can be found in the FutureSmart Solution Brief found here:
http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA6-9365ENW
Description
-- What is included in the Firmware bundle?
-- Who needs this firmware?
-- Determining the current version level of your firmware
Enhancements and Fixes provided with this firmware revision Enhancements and Fixes provided with the previous revision(s)
Installation Instructions
-- Additional Information to know
-- Using the Embedded Web Server
-- Using the Walk up USB port
-- Web JetAdmin
System Requirements Technical Assistance Customer Support Internet Additional Information Legal Statements
-- Trademark Notices
-- OPEN-SOURCE SOFTWARE LICENSE AGREEMENTS (In English)
-- License and Copyright
Description
This Readme file provides specific installation instructions and other information you should know before you perform a firmware update for your HP LaserJet Series printer or MFP. Installation instructions are provided for Single and Multiple Printer Updates.
This document provides specific update, installation and troubleshooting information. For additional information on the device features, refer to the online user guide found on the Windows Printing System Installer CD-ROM that came with your printer or at hp.com.
What is included in a Firmware bundle? The HP LaserJet printer firmware update file available from the HP web site contains firmware for the printer, embedded JetDirect (if applicable), HP paper handling accessories used with the device in one convenient download file. When the Remote Firmware Upgrade file is sent to the HP LaserJet Printer or MFP firmware for the engine and all connected accessories are upgraded.
Who needs this firmware? Similar to HP Inc. providing improved software for your HP LaserJet Printer or MFP, HP Inc. provides firmware updates for your printer periodically through its supported lifecycle. A firmware update may be necessary if it is determined that you may benefit from the resolution of any issue that is documented below. These updates are available on the HP support web site. Determining the current version level of your firmware
To determine the current level of firmware installed on the device: Go to the printer’s or MFP’s control panel.
1. Go to the printer’s control panel.
2. Swipe left and select the Reports application.
3. Select the Configuration/Status Pages menu.
4. Select the Configuration Page option.
5. Select the Print.
On the printed Configuration page look in the section marked "Device Information" for the Firmware Datecode and Firmware Revision. The Firmware Datecode and Firmware Revision will look something like this:
Firmware Datecode: 20170715 Firmware Revision: 2403732_013010
IMPORTANT NOTE:
This firmware file requires an interactive update method. You CANNOT update these Product(s)/Model(s) using the traditional FTP, LPR or Port 9100 methods of upgrading. Please use one of the following methods listed below to update the firmware of this device.
Enhancements and Fixes provided with this Firmware revision
The following new functionality or features are provided by this firmware release: Firmware Datecode: 20200808 Firmware Revision: 2411097_060497 HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.11.0.1
For information on HP Security Bulletins addressed by firmware releases, please visit:
https://support.hp.com/security-bulletins
To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:
https://www.hp.com/go/alerts
ENHANCEMENT:
Base:
➢ No New Updates
Security/Authentication:
➢ The Embedded Web Server Security Log now provides access to device generated
Syslog event information. The log stores all generated syslog event messages to an internal file that can be exported from the device EWS Security page.
➢ Added support for the HP Smartcard NIPRNet Solution for US Government to now
authenticate automatically using the Signature or PIV-Authentication certificate. The preferred certificate for authentication is configured using the Prefer-GSC-IS over PIV card setting.
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ Jobs may not get duplexed when media is loaded short edge feed in certain cases. ➢ The Date and Time stamp within the Service Event logs can be different compared
to the actual time, depending upon the time zone the printer is set to.
➢ The device status of "Printer is low on toner/ink" displays in the Window's printer
spooler when a long-life consumable, such as an image drum or fuser, is in a low status.
➢ 49.4A.04 error may occur intermittently when printing from certain types of
customized applications.
➢ A 49.DE.05 may occur when HPAC OXP is used in heavy volumes. ➢ Some media type strings are displayed incorrectly in Japanese language. ➢ If an export file is created with the Import/Export feature where the "Local quota
and job accounting settings" is checked and the "Local Quota" setting in the Embedded Web Server (EWS) is disabled (EWS > General > Quota Settings > Local Quota) then the "Local Quota" setting in the EWS will no longer be available in the EWS after the import.
➢ A device administrator may be unable to access secured Embedded Web Server
features when a third-party Authorization proxy is registered.
➢ Card Reader may fail after a power cycle and will require the device to be
registered again before it works.
➢ A 49.4A.04 error may occur when printing certain types of PostScript files. ➢ The Job Log does not display the full name of a Printed job.
Security/Authentication:
➢ An intermittent 33.05.18 Security Alert may occur during a device power cycle. ➢ LDAP with secure connection fails on server with Channel Binding enabled. ➢ A corresponding Event Log entry is not created when a Syslog event message is
sent for a Potential Intrusion Detection event.
Embedded JetDirect:
➢ The device may become unresponsive in the morning or after long idle periods
which will require a power cycle.
➢ The Current Settings page when printed in the Polish language is using incorrect
structure and words.
➢ The connection screen in Polish language is not localized correctly. ➢ Web JetAdmin and HP Security Manager can't remediate SNMPv1/2 credentials
when WiFi Direct is enabled.
➢ The Remote Control Panel feature will not load properly when using a Remote
Embedded Web Server session over a Cloud Connected, Virtual JetAdvantage Management Connector (VJAMc), device.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP OFFICEJET ENTERPRISE COLOR X555 SERIES
Firmware Datecode: 20200808 Firmware Revision: 2411097_060497
Embedded JetDirect
JDI24110013
HP Fleet Release Designation
Original Release FutureSmart 4.11.0.1
MD5 checksum for .bdl file
9cd2bb4167c6b73011fd22bc29aa5a19
Enhancements and Fixes provided with this Firmware revision
The following new functionality or features are provided by this firmware release: Firmware Datecode: 20200205 Firmware Revision: 2410035_055353 HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.10.0.1
For information on HP Security Bulletins addressed by firmware releases, please visit:
https://support.hp.com/security-bulletins
To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:
https://www.hp.com/go/alerts
ENHANCEMENT:
Base:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ Several PrintMarkerStatus supply OIDs are missing after upgrade to FutureSmart
Firmware Bundle version 4.10.
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP OFFICEJET ENTERPRISE COLOR X555 SERIES
Firmware Datecode: 20200205 Firmware Revision: 2410035_055353
Embedded JetDirect
JDI24100002
HP Fleet Release Designation
Original Release FutureSmart 4.10.0.1
MD5 checksum for .bdl file
7fd26d6cd63f87eb6c8e3f78cd3d2c5d
Enhancements and Fixes provided with this Firmware revision
The following new functionality or features are provided by this firmware release: Firmware Datecode: 20191224 Firmware Revision: 2410028_055032 HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.10
For information on HP Security Bulletins addressed by firmware releases, please visit:
https://support.hp.com/security-bulletins
To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:
https://www.hp.com/go/alerts
ENHANCEMENT:
Base:
➢ Import and export functionally was extended to include more settings: Home
Screen, Job apps, Contacts, Accounts and permissions, Energy/sleep, Local quota and Job accounting settings, and Manage trays settings.
Security/Authentication:
➢ The default setting for “Allow firmware updates sent as print jobs (Port 9100)” has
changed to Disabled (previously Enabled).
Embedded JetDirect:
➢ Added the SLP keep alive setting to the Embedded Web Server's Networking
Settings menu.
FIXES:
Base:
➢ A 49.DE.03 or 49.DE.05 error may occur in a high usage area and an OXP
solution is installed.
➢ Unable to use an Alternate Login when Enable Pre Prompt Check is Enabled for the
Default Login Method.
➢ Monochrome print jobs may not be restricted properly based upon the available
quota credits when the Local Quota Service is enabled.
➢ JetAdvantage Link Apps are presented to the user in the incorrect language when
device language is set to Norwegian.
➢ Signing into the device from the Control Panel takes longer compared to previous
releases.
➢ Slower than expected print speeds may occur when printing PDF files at 1200dpi
with the HP Universal Printer Driver PostScript.
➢ A "LOCALIZATION ERROR" occurs after upgrading from FutureSmart 3 and
changing any setting within the Embedded Web Server's Copy/Print>Default Print Options menu.
➢ The device status of "Printer is low on toner/ink" displays in the Window's printer
spooler when a long-life consumable, such as an image drum or fuser, is in a low status.
➢ The Print List button to print a list of all the stored jobs in translated incorrectly in
German.
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ A Back up and Restore will fail to complete successfully if an administrator first
accesses the HP Webservices Smart Cloud Tab within the Embedded Web Server.
➢ An HTTP 400 Bad Request "The Webpage cannot be found" error may occur
when entering in a DNS suffix into the Embedded Web Server Networking tab.
➢ SNMPv3 fails to respond when the device is in a power save mode with certain
configuration options being set.
➢ The Embedded Web Server may become unresponsive when the "Enhanced
Security Event Logging" in the Networking tab is enabled and the Syslog Priority is set to 6 or lower.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP OFFICEJET ENTERPRISE COLOR X555 SERIES
Firmware Datecode: 20191224 Firmware Revision: 2410028_055032
Embedded JetDirect
JDI24100001
HP Fleet Release Designation
Original Release FutureSmart 4.10
MD5 checksum for .bdl file
768983ed2890dcd30b13e35136cf30f8
Enhancements and Fixes provided with this Firmware revision
The following new functionality or features are provided by this firmware release: Firmware Datecode: 20190916 Firmware Revision: 2409048_052909 HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.9
ENHANCEMENT:
Base:
➢ Added the ability to process Print, Copy, Scan and Stored jobs simultaneously
when Serverless Job Accounting is enabled.
➢ Added a "Grand Total" row on the Usage Page to sum up the Print, Copy and Fax
Equivalent Impressions for Letter/A4 pages.
➢ Job Accounting performance improvements have been made which modifies the
database to return the records in a "Last-In-First-Out" (LIFO) format.
➢ Added the ability to allow the printer to wake from sleep/standby mode when
swiping a digital badge on an attached security card reader.
➢ Added the ability to schedule a restart under the Embedded Web Server (EWS)
Troubleshooting menu to allow users to restart a device at a specific time and frequency.
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ Increased the number of allowable IPv4 addresses within the Access Control List
(ACL) to 20 entries.
➢ Added support for Radius Networks RadBeacon USB which acts as a Bluetooth
Low Energy proximity beacon.
FIXES:
Base:
➢ The Copy, Scan or Print functionality may still be accessible while a user is signing
out of the device.
➢ Certain PDF files may print slower than anticipated from the Apple Preview
application using the Apple Airprint driver in macOS 10.13 and macOS 10.14.
➢ A 49.DE.15 low memory error may occur due to a caching issue when logging In
and Out of some third party solutions.
➢ The Embedded Web Server (EWS) permissions are being grayed out when an
OXPd authentication agent proxy is configured.
Security/Authentication:
➢ Celiveo SmartCard reader may become unresponsive due to inactivity. ➢ The Authorization Agent registration may fail when the Embedded Web Server
(EWS) Access Control "Device Guest" has permissions enabled.
Embedded JetDirect:
➢ Incorrect characters are displayed on the Network Configuration Page when the
control panel is set to Czech or other Latin languages.
Loading...
+ 19 hidden pages
Buy Points How it Works FAQ Contact Us Questions and Suggestions Privacy Policy Cookie Policy Terms of Use