HP Spectre 23-e010se User Manual

User Guide

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: September 2012

Document Part Number: 697701-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Table of contents

1 Starting right ................................................................................................................................................... 1

Best practices ....................................................................................................................................... 1

Fun things to do .................................................................................................................................... 1

More HP resources .............................................................................................................................. 2

2 Getting to know your computer ..................................................................................................................... 4

Finding your hardware and software information ................................................................................. 4

Locating hardware ............................................................................................................... 4

Locating software ................................................................................................................. 4

Front ..................................................................................................................................................... 4

Speakers .............................................................................................................................................. 5

Right side ............................................................................................................................................. 6

Left side ................................................................................................................................................ 7

Back ..................................................................................................................................................... 9

Bottom ................................................................................................................................................ 10

Labels ................................................................................................................................................. 11

Identifying the labels .......................................................................................................... 11

3 Connecting to a network .............................................................................................................................. 12

Connecting to a wireless network ....................................................................................................... 12

Using the wireless controls ................................................................................................ 12

Using an Internet service provider ..................................................................................... 12

Setting up a WLAN ............................................................................................................ 13

Configuring a wireless router ............................................................................................. 13

Protecting your WLAN ....................................................................................................... 13

Connecting to a WLAN ...................................................................................................... 14

Connecting to a wired network ........................................................................................................... 15

Connecting to a local area network (LAN) ......................................................................... 15

4 Enjoying entertainment features ................................................................................................................. 16

Using the webcam .............................................................................................................................. 16

Using audio ........................................................................................................................................ 16

Adjusting the volume ......................................................................................................... 16

Connecting speakers ......................................................................................................... 16

Connecting headphones .................................................................................................... 17

Using Beats Audio ............................................................................................................. 17

iii

Accessing Beats Audio ..................................................................................... 17

Using video ......................................................................................................................................... 17

Connecting an HDMI device .............................................................................................. 17

Configuring HDMI audio settings ....................................................................................... 18

Managing your audio and video files .................................................................................................. 18

Sharing media and data between devices ......................................................................................... 18

Finding more information ................................................................................................... 18

5 Navigating using the keyboard and pointing devices ............................................................................... 19

Using the trackpad ............................................................................................................................. 19

Using trackpad touch gestures ........................................................................................................... 20

Tapping .............................................................................................................................. 20

2-finger click ....................................................................................................................... 20

Scrolling ............................................................................................................................. 21

Pinching/stretching ............................................................................................................ 22

Edge swipes ...................................................................................................................... 22

Right-edge swipe .............................................................................................. 22

Top-edge swipe ................................................................................................. 23

Left-edge swipe ................................................................................................. 23

Using the keyboard ............................................................................................................................ 24

Using the action keys ......................................................................................................... 25

Using Microsoft Windows 8 shortcut keys ......................................................................... 26

6 Managing power ............................................................................................................................................ 27

Initiating Sleep and Hibernation ......................................................................................................... 27

Initiating and exiting Sleep ................................................................................................. 27

Enabling and exiting user-initiated Hibernation ................................................................. 27

Setting password protection on wakeup ............................................................................ 28

Shutting down (turning off) the computer ........................................................................................... 28

7 Managing and sharing information ............................................................................................................. 30

Using a USB device ........................................................................................................................... 30

Connecting a USB device .................................................................................................. 31

Removing a USB device .................................................................................................... 31

Inserting and removing a digital storage card .................................................................................... 32

8 Maintaining peak performance .................................................................................................................... 33

Performing routine maintenance ........................................................................................................ 33

Using Disk Cleanup ........................................................................................................... 33

Using Disk Defragmenter ................................................................................................... 33

Updating programs and drivers ......................................................................................... 33

Cleaning your computer ..................................................................................................... 34

Cleaning the trackpad, mouse, and keyboard ................................................... 34

Using security measures .................................................................................................................... 34

Setting passwords ............................................................................................................. 34

Using Internet security software ........................................................................................ 35

Installing software updates ................................................................................................ 35

Installing Windows updates ............................................................................... 35

Updating software ............................................................................................. 35

Managing system settings .................................................................................................................. 35

Starting Setup Utility (BIOS) .............................................................................................. 35

Setting the Setup Utility (BIOS) security password ............................................................ 36

Using System Diagnostics ................................................................................................. 36

9 Backing up, restoring, and recovering ....................................................................................................... 37

Creating recovery media and backups ............................................................................................... 37

Creating HP Recovery media ............................................................................................ 38

What you need to know ..................................................................................... 38

To create HP Recovery media: ......................................................................... 38

Restore and recovery ......................................................................................................................... 38

Using Windows Refresh for quick and easy recovery ....................................................... 40

Remove everything and reinstall Windows ........................................................................ 40

How to remove everything and reinstall Windows on your computer ............... 40

Recovering using HP Recovery Manager .......................................................................... 41

What you need to know ..................................................................................... 41

Starting HP Recovery Manager from the HP Recovery partition ...................... 41

Using HP Recovery media to recover ............................................................... 42

Changing the computer boot order ................................................................... 42

Removing the HP Recovery partition (select models only) ................................................ 42

10 Troubleshooting .......................................................................................................................................... 43

Wireless connection problems ........................................................................................................... 43

Cannot connect to a WLAN ............................................................................................... 43

Cannot connect to a preferred network ............................................................................. 43

Current network security codes are unavailable ................................................................ 44

Cannot connect to the wireless router ............................................................................... 44

Network status icon is not displayed .................................................................................. 45

Power problems ................................................................................................................................. 45

Computer will not turn on or start ....................................................................................... 45

Hard drive error .................................................................................................................. 45

Computer is not responding ............................................................................................... 46

Computer shuts down unexpectedly .................................................................................. 46

Setup Utility problems ........................................................................................................................ 46

The computer will not enter Setup Utility ........................................................................... 46

Display problems ................................................................................................................................ 46

The display is blank ........................................................................................................... 46

Images on the screen are too large or too small, or the images are fuzzy ........................ 46

Keyboard, mouse, and trackpad problems ......................................................................................... 47

Audio problems .................................................................................................................................. 48

No sound is produced ........................................................................................................ 48

Software problems ............................................................................................................................. 49

11 Specifications .............................................................................................................................................. 50

Operating specifications ..................................................................................................................... 50

12 Electrostatic Discharge .............................................................................................................................. 51

Index ................................................................................................................................................................... 52

1 Starting right

This computer is a powerful tool designed to enhance your work and entertainment. To get the most out of your computer, read this chapter to learn about best practices after setup, fun things to do with your computer, and where to get more HP resources.

Best practices

After you set up and register the computer, we recommend the following steps:

TIP: To quickly return to the computer Start screen from an open app or the Windows desktop,

press the Windows logo key

you to the previous screen.

If you haven’t already done so, connect to a wired or wireless network. See details in

●

to a network on page 12.

Become familiar with the computer hardware and software. For information, go to

●

know your computer on page 4 and Enjoying entertainment features on page 16.

Back up your hard drive by creating a recovery drive. See

●

on page 37.

Fun things to do

You know that you can watch a YouTube video on the computer. But did you know that you can

●

also connect your computer to a digital set-top box or gaming console? For more information,

Connecting an HDMI device on page 17.

see

You know you can listen to music on the computer. But did you know that you can also stream

●

live radio to the computer and listen to music or talk radio from all over the world? See

audio on page 16.

Experience music the way the artist intended, with deep controlled base and clear, pure sound.

●

Using Beats Audio on page 17.

See

Use the wireless trackpad and the new Windows 8 touch gestures for smooth control of images

●

and pages of text. See

on your keyboard. Pressing the Windows logo key again will return

Connecting

Getting to

Backing up, restoring, and recovering

Using

Using trackpad touch gestures on page 20.

Best practices 1

More HP resources

You have already used Setup Instructions to turn on the computer and locate this guide. To locate product details, how-to information, and more, use this table.

Resource Contents

Setup Instructions

Windows 8 Basics guide

Help and Support

From the Start screen, type h, and then select Help and Support. For U.S. support, go to

http://www.hp.com/go/contactHP. For worldwide

support, go to

wwcontact_us.html.

Instructional videos

http://www.hp.com/supportvideos (English only)

Visit

Upgrading and Servicing Guide

For U.S. support, go to

contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html.

Troubleshooting

Troubleshooting on page 43 in this guide for

See more information.

http://welcome.hp.com/country/us/en/

http://www.hp.com/go/

Overview of computer setup and features.

●

Overview of using Windows 8.

●

● A broad range of how-to information and troubleshooting tips.

How-to videos about using the features of your computer.

●

● Instructions for upgrading or replacing components of your

computer.

● Solutions to the following problems:

Wireless connection problems

◦

Power problems

◦

◦ Display problems

◦ Keyboard and mouse problems

Audio problems

◦

Software problems

◦

Safety & Comfort Guide

To access this guide, select HP Support Assistant on the Start screen, select My computer, and then select User guides, or go to

Worldwide support web page

To get support in your language, go to

http://welcome.hp.com/country/us/en/ wwcontact_us.html.

Regulatory, Safety and Environmental Notices

To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

2 Chapter 1 Starting right

http://www.hp.com/ergo.

● Proper workstation setup.

Guidelines for posture and work habits that increase your

●

comfort and decrease your risk of injury.

Electrical and mechanical safety information.

●

● Access to the following support options:

Online chat with an HP technician.

◦

Email support.

◦

◦ Support telephone numbers.

◦ HP service center locations.

Important regulatory notices.

●

Resource Contents

Limited Warranty*

To access this guide, select the HP Support

Assistant app on the Start screen, select My computer, and then select Warranty and services,

or go to

http://www.hp.com/go/orderdocuments.

*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. For countries/regions where the warranty is not provided in printed format, you may request a printed copy from

● North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA

●

When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), name, and postal address.

IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to

contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

http://www.hp.com/go/orderdocuments or write to:

Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy

Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507

Specific warranty information about this computer.

●

http://www.hp.com/go/

More HP resources 3

2 Getting to know your computer

Finding your hardware and software information

Locating hardware

To find out what hardware is installed on your computer:

1. From the Start screen, type c, and then select Control Panel.

2. Select System and Security, and then in the System area, click Device Manager.

A list displays all the devices installed in your computer.

Locating software

To find out what software is installed on your computer, from the Start screen, right-click using

▲

the mouse or swipe down from the top of the trackpad to display the Apps toolbar, and then select the All apps icon.

Front

Component Description

(1) WLAN antennas (2)* Send and receive wireless signals.

4 Chapter 2 Getting to know your computer

Component Description

(2) Webcam Records video and takes still photographs.

To use the webcam, from the Start screen, type c, and then select Camera.

(3) Webcam light On: The webcam is on.

(4)

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support.

Speakers

Power button

When the computer is off, press the button to turn on the computer.

●

When the computer is in the Sleep state, press the button briefly to exit

●

Sleep.

● When the computer is in Hibernation, press the button down briefly to exit

Hibernation.

CAUTION: Pressing and holding down the power button will cause unsaved

information to be lost.

If the computer has stopped responding and Windows® shutdown procedures aren't working, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings, from the Start screen, type p. In the search box, type power, select Settings, and then select Power options.

Component Description

Speakers (4) Produce sound. The speakers are located on the front of the computer stand, behind the

display.

Speakers 5

Right side

Component Description

(1) Hard drive light Blinking: The hard drive is being used.

(2)

USB 3.0 ports (2) Connect optional USB 1.0, USB 2.0, or USB 3.0 devices and

6 Chapter 2 Getting to know your computer

provide enhanced USB power performance for USB 3.0 devices.

Left side

Left side 7

Component Description

(1)

(2) Digital Media Slot Supports the following digital card formats:

Audio-out (headphone) jack/ Audioin (microphone) jack

Connects an optional device, such as a headset, power stereo speakers, headphones, earbuds, television audio, or a headset microphone.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

MultiMediaCard (MMC)

●

Secure Digital (SD) Memory Card

●

● Secure Digital High Capacity (SDHC) Memory Card

Secure Digital Extended Capacity (SDxC) Memory Card

●

8 Chapter 2 Getting to know your computer

Back

Component Description

(1) Internal microphones (2) Record audio, automatically filtering out the noise around

(2)

(3)

(4)

(5)

(6)

Security cable slot Attaches an optional security cable to the computer.

USB ports (2) Connect optional USB devices.

RJ-45 (network) jack Connects a network cable.

HDMI-in port Connects an optional video or audio device, such as a

Power connector Connects an AC adapter.

you and cancelling echoes.

NOTE: The security cable may not prevent the computer

from being mishandled or stolen.

gaming console or digital set-top box.

Back 9

Bottom

Component Description

(1) Vents (5) Enable the computer fan to cool internal components.

NOTE: The fan starts up automatically to prevent overheating. It is

normal for the fan to cycle on and off while the computer is on.

(2) USB port Connects the USB receiver for the wireless keyboard, mouse, and

trackpad.

NOTE: This is a dedicated USB port for the receiver.

(3) USB receiver Wirelessly connects (pairs) the wireless keyboard, mouse, and trackpad

with the computer. The USB receiver is installed at the factory.

10 Chapter 2 Getting to know your computer

Labels

Identifying the labels

The labels on the computer provide information you may need when you troubleshoot problems. The labels are located on the bottom of the computer or in another easily accessible location.

Service label—Provides important information about your computer.

●

NOTE: Have this information available when you contact support.

Regulatory label—Provides regulatory information about the computer.

●

Wireless certification label or labels (select models only)—Provide information about optional

●

wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use. If your computer model includes one or more wireless devices, one or more certification labels are included with your computer. You may need this information when traveling internationally.

Labels 11

3 Connecting to a network

You can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.

Connecting to a wireless network

Wireless technology transfers information across radio waves instead of wires. Your computer may be equipped with one or more of the following wireless devices:

● Wireless local area network (WLAN) device—Connects the computer to wireless local area

networks. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point.

Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-

●

enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates directly with other devices, and devices must be relatively close together.

For more information about wireless technology, see the information and website links provided in Help and Support. From the Start screen, type h, and then select Help and Support.

Using the wireless controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems.

To use the Network and Sharing Center:

1. From the Start screen, type c, and then select Control Panel.

2. Select Network and Internet, and the select Network and Sharing Center.

For more information, go to Help and Support. From the Start screen, type h, and then select Help and Support.

Using an Internet service provider

When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service.

NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this

information and store it in a safe place.

12 Chapter 3 Connecting to a network

Setting up a WLAN

To set up a WLAN and connect to the Internet, you need the following equipment:

A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from

●

an Internet service provider

● A wireless router (2) (purchased separately)

NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what

type of modem you have.

A wireless computer (3)

●

The illustration below shows an example of a wireless network installation that is connected to the Internet.

Additional wireless and wired computers can be connected to increase the size of your home network.

For help in setting up your WLAN, see the information provided by your router manufacturer or your ISP.

Configuring a wireless router

For help configuring a wireless router, see the information provided by your router manufacturer or your ISP.

NOTE: It is recommended that you initially connect your new wireless computer to the router by

using the network cable provided with the router. When the computer successfully connects to the Internet, disconnect the cable, and access the Internet through your wireless network.

Protecting your WLAN

When you set up a WLAN or connect to an existing WLAN, always enable security features to protect your network from unauthorized access.

Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected signals. Take the following precautions to protect your WLAN:

Use a firewall.

●

A firewall checks and requests information that is sent to your network. It then discards any suspicious items. Firewalls are available in both software and hardware. Some networks use a combination of both types.

Use wireless encryption.

●

Connecting to a wireless network 13

Wireless encryption uses security settings to encrypt and decrypt information that is transmitted over the network. For more information, go to Help and Support. From the Start screen, type h, and then select Help and Support.

Connecting to a WLAN

To connect to a WLAN, follow these steps:

1. Be sure that the WLAN device in your computer is on.

2. From the Start screen, point to the far-right upper or lower corner of the screen to display the

charms.

3. Select Settings, and then click the network status icon.

4. Select a WLAN from the list.

5. Click Connect.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the code, and then click OK to complete the connection.

NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN you want to connect to, from the Windows desktop, right-

click the network status icon, and then select Open Network and Sharing Center. Click Set up a new connection or network. A list of options is displayed, allowing you to manually search

for and connect to a network or to create a new network connection.

After the connection is made, place the pointer over the network status icon in the notification area, at the far right of the taskbar, to verify the name and status of the connection.

NOTE: The functional range (how far the wireless signals travel) depends on WLAN

implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.

14 Chapter 3 Connecting to a network

Connecting to a wired network

WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a

modem cable or telephone cable into an RJ-45 (network) jack.

Connecting to a local area network (LAN)

Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office.

Connecting to a LAN requires an 8-pin, RJ-45 (network) cable.

To connect the network cable, follow these steps:

1. Plug the network cable into the network jack (1) on the computer.

2. Plug the other end of the network cable into a network wall jack (2) or router.

NOTE: If the network cable contains noise suppression circuitry (3), which prevents

interference from TV and radio reception, orient the circuitry end of the cable toward the computer.

Connecting to a wired network 15

4 Enjoying entertainment features

Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like speakers, headphones, or a gaming console.

Using the webcam

Your computer has an integrated webcam, a powerful social networking tool that allows you to communicate up close with friends and colleagues next door or on the other side of the world. With the webcam, you can stream video with your instant messaging software, capture and share video, and take still photos.

▲ To start the webcam, from the Start screen, type c, and then select Camera.

For details about using the webcam, go to Help and Support. From the Start screen, type h, and then select Help and Support.

Using audio

On your HP computer, you can play music CDs, download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external speakers or headphones.

Adjusting the volume

1. From the Start screen, point to the far-right upper or lower corner of the screen to display the

charms.

2. Select Settings, and then click the speaker icon.

3. Adjust the slider to increase or decrease the volume.

NOTE: You can also adjust the volume using the volume keys on the keyboard. See Using the

action keys on page 25 for more information.

Connecting speakers

You can attach wired speakers to your computer by connecting them to a USB port on your computer.

To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Before connecting speakers, lower the volume setting.

Configuring HDMI audio settings on page 18.

16 Chapter 4 Enjoying entertainment features

Connecting headphones

You can connect wired headphones to the headphone jack on your computer.

To connect wireless headphones to your computer, follow the device manufacturer's instructions.

WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones,

earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.

Using Beats Audio

You can experience Beats Audio through the computer's four internal speakers, through external speakers connected to a USB port, or through Beats Audio headphones connected to the headphone jack.

Accessing Beats Audio

Use Beats Audio Control Panel to view and manually control audio and bass settings.

To open Beats Audio Control Panel, from Start screen, type c, select Control Panel, select

▲

Hardware and Sound, and then select Beats Audio Control Panel.

Using video

Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network.

Connecting an HDMI device

NOTE: To connect an HDMI device to your computer, you need an HDMI cable, sold separately.

You can connect high-definition devices to your computer, such as a gaming console or digital set-top box.

1. Connect one end of the HDMI cable to the HDMI-in port on the computer.

2. Connect the other end of the cable to the device.

Using video 17

If the computer screen does not automatically switch, press fn+HDMI

computer screen to the HDMI device.

4. Use the enter, back space, up arrow, or down arrow keys to make your selections.

Configuring HDMI audio settings

HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI device to the computer, you can then turn on HDMI audio by following these steps:

1. From the Windows desktop, right-click the Speakers icon in the notification area, at the far right

of the taskbar, and then click Playback devices.

2. On the Playback tab, click the name of the digital output device.

3. Click Set Default, and then click OK.

To return the audio stream to the computer speakers:

1. From the Windows desktop, right-click the Speakers icon in the notification area, at the far right

of the taskbar, and then click Playback devices.

2. On the Playback tab, click Speakers and Headphones.

3. Click Set Default, and then click OK.

Managing your audio and video files

to alternate the

CyberLink MediaSuite helps you manage and edit your photo and video collections.

To open CyberLink MediaSuite, from the Start screen, type c, and then select CyberLink

▲

MediaSuite.

For more information about using CyberLink MediaSuite, see the software Help.

Sharing media and data between devices

Your computer is configured with Near Field Communication (NFC) which makes it simpler to connect devices, exchange digital information, and perform transactions with a touch. By simply tapping an NFC enabled device to your computer, a small amount data passed between your computer and your device. Devices include an NFC enabled phone, an NFC sticker on a traditional phone, a business card with a URL information to website, or a business card with contact information. For NFC enabled phones, the information could also pass information about how to transfer photos or video to your computer.

Finding more information

For information about how to share and use NFC, go to http://www.hp.com/go/spectre/nfc.

For additional information, visit the Microsoft website on how to have different experiences with just a tap. sMedio 360 is a software suite that makes it easier to sync and share photos and videos. For information, click the Tutorials tile in the sMedio 360 Suite main screen.

18 Chapter 4 Enjoying entertainment features

5 Navigating using the keyboard and

pointing devices

Your computer includes a wireless keyboard, mouse, and trackpad for easy navigation. Use the trackpad to explore all of the Windows 8 touch gestures. After you remove the battery tabs from the accessories, they will automatically pair with the computer.

NOTE: The wireless receiver is preinstalled in the dedicated USB port on the bottom of the

computer stand. If you have any problems with the wireless accessories, remove the receiver from the USB port and then reconnect it. For additional information, see

problems on page 47.

Using the trackpad

The trackpad allows you to navigate the computer with simple finger movements. You can customize the touch gestures by changing settings, button configuration, click speed, and pointer options. From the Start screen, type c to display the apps list. Select Control Panel, and then select Hardware and

Sound. Under Devices and Printers, select Mouse.

NOTE: Some touch gestures may not be supported on your computer or in some software

programs.

Keyboard, mouse, and trackpad

To view the demonstration of a touch gesture:

1. From the Start screen, type c.

2. Select Control Panel, and then select Hardware and Sound.

3. Under Devices and Printers, select Mouse.

4. Select the Device Settings tab, and then double-click Synaptics TouchPad.

5. Double-click Synaptics TouchPad, and then click a touch gesture to activate the

demonstration.

To turn the touch gestures off or on:

1. From the Synaptics TouchPad screen, select the check box next to the touch gesture you want

to turn on or clear the check box to turn the touch gesture off.

2. Click Apply, and then click OK.

Using the trackpad 19

Using trackpad touch gestures

Use your fingers on the trackpad to control the pointer.

Tapping

To make an on-screen selection, point to an item on the screen, and then tap the trackpad with one finger. Double-tap an item to open it. You can also press and hold your finger to open a help screen that provides information about the selected item.

2-finger click

2-finger click allows you to make menu selections for an object on the screen. Place two fingers on the trackpad and press down to open the options menu for the selected object.

20 Chapter 5 Navigating using the keyboard and pointing devices

Scrolling

Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingers slightly apart on the trackpad, and then drag them up, down, left, or right.

NOTE: Scrolling speed is controlled by finger speed.

Using trackpad touch gestures 21

Pinching/stretching

Pinching and stretching allow you to zoom in or out on images or text.

Zoom in by placing two fingers together on the trackpad and then moving them apart.

●

Zoom out by placing two fingers apart on the trackpad and then moving them together.

●

Edge swipes

Use edge swipes to perform tasks such as changing settings and finding or using apps.

Right-edge swipe

The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings. Swipe your finger gently from the right edge to display the charms.

22 Chapter 5 Navigating using the keyboard and pointing devices

Top-edge swipe

The top-edge swipe opens a list of the available apps.

To perform a top-edge swipe, gently slide your finger from the top edge toward the center of the trackpad.

Left-edge swipe

The left-edge swipe reveals your open apps so that you can switch to them quickly. Using the trackpad, swipe from the left edge of the trackpad to switch between apps.

Using trackpad touch gestures 23

Using the keyboard

With the keyboard and mouse, you can type to select items and perform the same functions as you do by using touch gestures. The keyboard also allows you to use action keys to perform specific functions.

TIP: The Windows logo key on the keyboard allows you to quickly return to the computer

Start screen from an open app or the Windows desktop. Pressing the Windows logo key again will return you to the previous screen.

NOTE: Depending on the country or region, your keyboard may have different keys and keyboard

functions than those discussed in this section.

Component Description

(1)

(2) fn key Executes frequently used system functions when pressed in combination with

(3)

(4) Action keys Perform common tasks.

f lock key Alternates the state of the top row of keys to use either as action keys or as

function keys. Press fn+f lock to disable the action key feature, and returns keyboard to standard use with function keys. To activate the assigned function after disabling the action key feature, you must press the fn key in combination with the appropriate action key. Press fn+f lock again to enable the action key feature.

a function key.

Windows logo key Returns you to the Start screen from an open app or the Windows desktop.

Pressing the key again returns you to the previous screen.

24 Chapter 5 Navigating using the keyboard and pointing devices

Component Description

(5)

(6)

Windows application key Displays options for a selected object.

HDMI key Alternates the screen image between the computer screen and the external

Using the action keys

An action key performs an assigned function. The icon on each of the f1 through f11 keys illustrates the assigned function for that key.

To use an action key function, press and hold the key.

▲

NOTE: The f lock key alternates the state of the top row of keys to use either as action keys

or as function keys. Press fn+f lock to disable the action key feature, and returns keyboard to standard use with function keys. To activate the assigned function after disabling the action key feature, you must press the fn key in combination with the appropriate action key. Press fn+f lock again to enable the action key feature.

Icon Key Description

HDMI device connected to the HDMI-in port computer. Press fn+HDMI to switch the screen image. For example, if a game console is connected to the computer, pressing the fn+HDMI keys alternates the screen image from the computer display to the game console.

f1 Opens Help and Support, which provides tutorials, information about the Windows operating

f2 Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

f3 Moves the media back.

f4 Stops playing an audio CD, DVD, or a BD.

f5 Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD.

f6 Moves the media forward.

f7 Plays the next track of an audio CD or the next section of a DVD or a BD.

f8 Ejects a disc from an optional external optical drive.

f9 Mutes or restores speaker sound.

system and your computer, answers to questions, and updates to your computer.

Help and Support also provides automated troubleshooting tools and access to support.

Using the keyboard 25

Icon Key Description

f10 Decreases speaker volume incrementally as long as you hold down the key.

f11 Increases speaker volume incrementally as long as you hold down the key.

Using Microsoft Windows 8 shortcut keys

Microsoft Windows 8 provides shortcuts to perform actions quickly. Several shortcuts will help you

with Windows 8 functions. Press the Windows logo key

the action.

For additional information on Windows 8 shortcut keys, go to Help and Support. From the Start screen, type h, and then select Help and Support.

Shortcut Keys

Shortcut key

alt + f4 Closes an active app.

in combination with the key to perform

Key Description

Returns you to the Start screen from an open app or the Windows desktop.

Pressing the key again returns you to the previous screen.

+ c Opens the charms.

+ d Opens the Windows desktop.

+ tab Switches between open apps.

NOTE: Continue to press this key combination until the app you want

displays.

26 Chapter 5 Navigating using the keyboard and pointing devices

6 Managing power

Initiating Sleep and Hibernation

Windows has two power-saving states, Sleep and Hibernation.

Sleep–The Sleep state is automatically initiated after a period of inactivity. Your work is saved to

●

memory, allowing you to resume working very quickly. You can also initiate Sleep manually. For more information, see

Hibernation–The Hibernation state is automatically initiated if the computer is in the Sleep state

●

for an extended period. Hibernation puts your open documents and programs on your hard drive, and then turns off your computer.

NOTE: If you want to initiate Hibernation manually, enable this option in Control Panel. For

more information, see

CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video

playback, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external media card.

NOTE: You cannot connect to a network or perform any computer functions while the computer is in

the Sleep state or in Hibernation.

Initiating and exiting Sleep on page 27.

Enabling and exiting user-initiated Hibernation on page 27.

Initiating and exiting Sleep

To initiate Sleep, from the Start screen, point to the far-right upper or lower corner of the screen

▲

to display the charms. Click Settings, click the Power icon, and then select Sleep.

To exit Sleep:

Briefly press the power button.

●

Press a key on the keyboard.

●

Tap or swipe the trackpad.

●

When the computer exits Sleep, the power lights turn on and your work returns to the screen where you stopped working.

NOTE: If you have set a password to be required on wakeup, you must enter your Windows

password before your work will return to the screen.

Enabling and exiting user-initiated Hibernation

You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options in Control Panel.

1. From the Start screen, type power, select Settings, and then select Power Options.

2. In the left pane, select Choose what the power button does.

3. Select Change Settings that are currently unavailable.

4. In the When I press the power button area, select Hibernate.

5. Click Save changes.

Initiating Sleep and Hibernation 27

To exit Hibernation, briefly press the power button.

The power lights turn on and your work returns to the screen where you stopped working. If you have set a password to be required on wakeup, you must enter your Windows password before your work will return to the screen.

Setting password protection on wakeup

To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these steps:

1. From the Start screen, type power, select Settings, and then select Power Options.

2. In the left pane, select Require a password on wakeup.

3. Select Change Settings that are currently unavailable.

4. Select Require a password (recommended).

NOTE: If you need to create a user account password or change your current user account

password, click Create or change your user account password, and then follow the on- screen instructions. If you do not need to create or change a user account password, go to step

5. Click Save changes.

Shutting down (turning off) the computer

CAUTION: Unsaved information is lost when the computer shuts down.

The Shut down command closes all open programs, including the operating system, and then turns off the computer.

Shut down the computer under any of the following conditions:

When you need to access components inside the computer

●

When you are connecting an external hardware device to a port other than a USB or video port

●

When the computer will be unused and disconnected from external power for an extended

●

period

Although you can Shut down the computer with the power button, the recommended procedure is to use the turn off command, as follows:

NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or

Hibernation before shutdown is possible.

1. Save your work and close all open programs.

2. From the Start screen, point to the far-right upper or lower corner of the screen to display

charms, and then click Settings.

3. Click the Power icon, and then click Shut down.

If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided:

Press ctrl+alt+delete. Click the Power icon in the lower-right corner of the screen, and then click

●

Shut Down.

Press and hold the power button for at least 5 seconds.

●

28 Chapter 6 Managing power

Press and hold the power button and the mute button.

●

● Disconnect the computer from external power.

Shutting down (turning off) the computer 29

7 Managing and sharing information

Drives are digital storage devices or solid-state drives that help you store, manage, share, and access information. Your computer has an internal hard drive that stores your personal files and your computer's software and operating system. For added capacity or functionality, connect an external drive (purchased separately), such as an optical drive or hard drive.

To quickly transfer information, connect a Universal Serial Bus (USB) flash drive to the USB port on your computer, or insert the digital storage card from your phone or camera into the Digital Media Slot.

NOTE: For more information about required software and drivers, or to learn which computer port to

use, see the manufacturer's instructions.

Using a USB device

Most computers have at least one USB port, because this versatile interface allows you to connect to numerous kinds of external devices to your computer.

Your computer may have more than one type of USB port. See

on page 4 for the types of USB ports on this computer. Be sure to purchase devices that are

compatible with your computer.

Getting to know your computer

30 Chapter 7 Managing and sharing information

Connecting a USB device

CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the

device.

Connect the USB cable for the device to the USB port.

▲

A sound indicates that the device has been detected.

NOTE: The first time you connect a USB device, a message displays on the Windows desktop and

an icon in the notification area lets you know that the device is recognized by the computer.

Removing a USB device

CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove

the USB device.

CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following

procedure to safely remove the USB device.

1. Save your information and close all programs associated with the device.

2. From the Windows desktop, click the hardware icon in the notification area, at the far right of the

taskbar. A message, Safely Remove Hardware and Eject Media displays.

3. Follow the on-screen instructions.

Using a USB device 31

Inserting and removing a digital storage card

To insert a digital storage card:

CAUTION: To reduce the risk of damage to the digital card connectors, use minimal force to insert

a digital storage card.

1. Hold the card label-side up, with the connectors facing the computer.

2. Insert the card into the Digital Media Slot, and then press in on the card until it is firmly seated.

A sound indicates that the device has been detected.

To remove a digital storage card:

1. Save your information and close all programs associated with the card.

2. From the Windows desktop, click the remove hardware icon in the notification area, at the far

right of the taskbar. Then, follow the on-screen instructions.

3. Press in on the card (1), and then remove it from the slot (2).

32 Chapter 7 Managing and sharing information

8 Maintaining peak performance

Keep your computer at peak operating performance using the practices and tools described in this chapter. Start with routine maintenance, keep the equipment clean, and regularly update software. Also pay attention to important security issues, including passwords, virus protection, and anti-theft measures. Finally, find out how to access your system settings when you need to contact support or run diagnostics on your computer system.

Performing routine maintenance

Using Disk Cleanup

Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently.

To run Disk Cleanup:

1. From the Start screen, type disk.

2. Click Settings, and then select Free up disk space by deleting unnecessary files.

3. Follow the on-screen instructions.

Using Disk Defragmenter

As you use your computer over time, the files on the hard drive become fragmented. Because of this, the hard drive works harder to locate files, and the computer slows down. Disk Defragmenter consolidates and reorganizes the fragmented files on the hard drive so that the system can run more efficiently.

Depending on the size of your hard drive and the number of fragmented files, Disk Defragmenter may need more than an hour to complete the task.

To run Disk Defragmenter:

1. From the Start screen, type disk.

2. Click Settings, and then select Defragment and optimize your drives.

Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer.

Go to the HP support website to download the latest versions of HP programs and drivers. For U.S. support, go to

country/us/en/wwcontact_us.html. At this location, you can also register to receive automatic

notifications when updates become available.

http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/

Performing routine maintenance 33

Cleaning your computer

Cleaning your computer helps to keep it in good working condition.

CAUTION: Do not use strong solvents, such as alcohol, acetone, ammonium chloride, methylene

chloride, and hydrocarbons, which can permanently damage the surface of the computer.

Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner.

Use a premoistened germicidal wipe to clean other surfaces. Fibrous materials, such as paper towels, can scratch the computer.

Cleaning the trackpad, mouse, and keyboard

CAUTION: Never allow liquids to drip between the keys on the keyboard when you are cleaning the

computer. This can permanently damage internal components.

● To clean and disinfect the trackpad and keyboard, use a soft microfiber cloth or a static-free

cloth without oil (such as a chamois cloth) moistened with an alcohol-free glass cleaner or use an acceptable germicidal disposable wipe.

● To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a

can of compressed air with a straw extension.

WARNING! To reduce the risk of electric shock or damage to internal components, do not use

a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface.

Using security measures

A password is a group of letters, numbers, and symbols that you choose to secure your computer information and to protect online transactions. Several types of passwords can be set. Some sites dictate the number and combination of letters, numbers, or symbols they require for passwords.

Use the following tips for creating and saving passwords:

To reduce the risk of being locked out of the computer, record each password and store it in a

●

secure place away from the computer. Do not store passwords in a file on the computer.

Change your passwords frequently.

●

Before you send your computer for service, back up your files, delete confidential files, and then

●

remove all password settings.

For additional information about passwords, such as screen-saver passwords, go to Help and Support. From the Start screen, type h, and then select Help and Support.

Setting passwords

Password Function

Power-on password

Must be entered each time you turn on or restart the computer.

●

If you forget your power-on password, you must take your computer to a service

●

center.

User password Protects access to a Windows user account. You may also set up your computer to require

the user password to exit Sleep.

Administrator password Protects access to administrator-level computer contents.

34 Chapter 8 Maintaining peak performance

Using Internet security software

When you use your computer to access email, a network, or the Internet, you expose your computer to viruses, spyware, and other online threats. To help protect your computer, Internet security software that includes antivirus and firewall features is preinstalled on your computer.

To access Norton Internet Security, from the Start screen, type n, and then select Norton

▲

Internet Security.

For more information about protecting your computer from Internet threats, go to Help and Support. From the Start screen, type h, and then select Help and Support.

Installing software updates

Installing Windows updates

Updates to the operating system and other software may have become available after the computer left the factory. Microsoft sends out alerts regarding critical updates. To protect the computer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert.

To be sure that all available updates are installed on the computer, observe these guidelines:

Run Windows Update as soon as possible after you set up your computer. From the Start

●

screen, type u, select Settings, and then select Windows Update.

Enable automatic Windows Update thereafter.

●

Updating software

HP recommends that you regularly update the software and drivers that were originally installed on your computer. To download the latest versions, go to you can also register to receive automatic update notifications when updates become available.

If you have installed software from other companies, regularly update the software to correct security problems and improve the performance of the software.

Managing system settings

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as the drives, display, keyboard, mouse, and printer). Using Setup Utility, you can perform System Diagnostics, update your BIOS, determine the BIOS version, download a BIOS update, or change the boot order.

Starting Setup Utility (BIOS)

To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.

NOTE: If the computer will not enter Setup Utility, press fn+f lock, and then start Setup Utility again.

Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.

http://www.hp.com/support. At this location,

Managing system settings 35

Setting the Setup Utility (BIOS) security password

Password Function

BIOS administrator password ● Must be entered each time you access Setup Utility (BIOS).

If you forget your administrator password, you must take your computer to a service

●

center.

NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the

computer from operating properly.

To set, change, or delete a Security password in Setup Utility (BIOS):

1. Open Setup Utility (BIOS) by turning on or restarting the computer. While the “Press the ESC

key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc.

2. Use the arrow keys and follow the on-screen instructions. When the Startup Menu is displayed,

press f10.

NOTE: If the computer will not enter Setup Utility, press fn+f lock, and then start Setup Utility

again.

3. Use the arrow keys to select Security, and then follow the on-screen instructions.

Your changes take effect when the computer restarts.

Using System Diagnostics

System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly.

1. Turn on or restart the computer, quickly press esc, and then press f2.

NOTE: If the computer will not enter System Diagnostics, press fn+f lock, and then start

System Diagnostics again.

2. Select the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test while it is running, press esc.

36 Chapter 8 Maintaining peak performance

9 Backing up, restoring, and recovering

Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if ever needed. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

This chapter provides information about:

Creating recovery media and backups

●

Restoring and recovering your system

●

NOTE: This guide describes an overview of back up, restore and recover options. For more details

about the tools provided, see Help and Support. From the Start screen, type h, and then select Help and Support.

Creating recovery media and backups

Recovery after a system failure is only as good as your most recent backup.

1. After you successfully set up the computer, create HP Recovery media, a backup of the HP

Recovery partition (select models only) on the computer. It can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. From the Start screen, type recovery, and then select HP Recovery Manager.

HP Recovery media allows you to do a Factory Reset to restore the computer to its original factory state. All hard drive is wiped out and all of the partitions are recreated.

Creating HP Recovery media on page 38.

See

2. As you add hardware and software programs, create system restore points. A system restore

point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system restore point contains information that Windows uses, such as registry settings. Windows creates a system restore point for you automatically during a Windows update and during other system maintenance (such as a software update, security scanning, or system diagnostics). You can also create a system restore point manually at any time. For more information and steps for creating system restore points, see Windows Help and Support. From the Start screen, type h, and then select Help and Support.

3. As you add photos, video, music, and other personal files, create a backup of your personal

information. Windows File History can be set to regularly and automatically back up libraries, Contacts, Favorites, and the Desktop. If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin, or if files become corrupt, you can restore the files that you backed up using File History. Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager.

NOTE: File History is not enabled by default, so you will need to turn it on.

For more information and steps for enabling Windows File History, see Windows Help and Support. From the Start screen, type h, and then select Help and Support.

Creating recovery media and backups 37

Creating HP Recovery media

HP Recovery Manager offers a way to create recovery media after you set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs. HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive.

What you need to know

● Only one set of HP Recovery media can be created. Handle the recovery media carefully, and

store it in a safe place.

HP Recovery Manager examines the computer and determines the required storage capacity for

●

the blank USB flash drive or the number of blank DVD discs that will be required.

HP recommends using a USB flash drive of at least 16 GB capacity.

●

You can obtain recovery media for your computer from the HP website. For U.S. support, go to

●

http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/ us/en/wwcontact_us.html. If you use an external optical drive, it must be connected directly to a

USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub.

The creation process can take up to an hour or more. If necessary, you can exit the program

●

before you have finished creating the recovery media. The next time you start HP Recovery Manager, you will be prompted to continue the process.

To create HP Recovery media:

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Recovery Media Creation, and follow the on-screen instructions to continue.

If you need to recover the system, see

Restore and recovery

There are several options for recovering from potential problems. The method used depends on your situation and level of expertise:

If you need to restore your personal files and data, you can use Windows File History to restore

●

the backups you created. For more information and steps for using File History, see Windows Help and Support. From the Start screen, type h, and then select Help and Support.

If you need to correct a problem with a preinstalled application or driver, use either the Hardware

●

Driver Reinstallation or Software Program Reinstallation option of HP Recovery Manager to reinstall the individual application or driver.

From the Start screen, type recovery, select HP Recovery Manager, and then select either Hardware Driver Reinstallation or Software Program Reinstallation, and follow the onscreen instructions.

If you want to restore the system to a previous state without losing any personal data, Windows

●

System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation. Windows creates system restore points automatically during a Windows update and other system maintenance events. Even if you did not manually create a restore point, you

Recovering using HP Recovery Manager on page 41.

38 Chapter 9 Backing up, restoring, and recovering

can choose to restore to a previous point. For more information and steps for using Windows System Restore, from the Start screen, type h, and then select Help and Support.

● If you want a quick and easy way to recover the system without losing your personal data,

settings, pre-installed apps on your computer, consider using Windows Refresh. This option does not require backing up data to another drive. See

Using Windows Refresh for quick and

easy recovery on page 40.

Should you choose to reset your computer to its original state, Windows provides an easy way to

●

remove all personal data, apps, and settings, and reinstall Windows. For more information, see

Remove everything and reinstall Windows on page 40.

If you want to recover the computer's original factory partitioning and content, you can choose

●

the System Recovery option from the HP Recovery media. For more information, see

Recovering using HP Recovery Manager on page 41.

If you are replacing the hard drive, you can use the Factory Reset option of HP Recovery media

●

to restore the factory image to the replacement drive. For more information, see

Recovering

using HP Recovery Manager on page 41.

If you want to remove the recovery partition to reclaim hard drive space, HP Recovery Manager

●

offers the Remove Recovery Partition option. For more information, see

Removing the HP

Recovery partition (select models only) on page 42.

CAUTION: To prevent the loss of unsaved information, HP recommends that you create

recovery media before removing the Recovery Partition.

Restore and recovery 39

Using Windows Refresh for quick and easy recovery

When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh but keep items important to you.

IMPORTANT: Refresh removes any Desktop apps that were not originally installed on the system

at the factory.

NOTE: During Refresh, a list of removed Desktop apps will be saved to your Desktop so you have a

quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling. From the Start screen, type h, and then select Help and Support.

NOTE: You may be prompted for your permission or password when using Refresh. See Windows

Help and Support for more information. From the Start screen, type h, and then select Help and Support.

To start Refresh:

1. On the Start screen, point to the far-right upper or lower corner of the screen to display charms.

2. Click Settings.

3. Click Change PC settings in the bottom right corner of the screen, and then select General

from the PC settings screen.

4. Under Refresh your PC without affecting your files, select Get started, and follow the on-

screen instructions.

Remove everything and reinstall Windows

Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The Remove everything and reinstall Windows option provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows.

IMPORTANT: This option does not backup your information. Before using this option, back up any

personal data you want to keep.

How to remove everything and reinstall Windows on your computer

You can choose to remove everything and reinstall Windows on your computer using the f11 key or from the Start screen.

To remove everything and reinstall Windows using the f11 key:

1. Press f11 while the computer boots.

– or –

Press and hold f11 as you press the power button.

NOTE: If f11 does not work, then press the fn+f lock keys, this will allow you to use f11 with the

power button.

2. Select Troubleshoot from the boot options menu.

3. Select Reset your PC, and follow the on-screen instructions.

40 Chapter 9 Backing up, restoring, and recovering

To remove everything and reinstall Windows from the Start screen:

1. On the Start screen, point to the far-right upper or lower corner of the screen to display charms.

2. Click Settings.

3. Click Change PC settings in the bottom right corner of the screen, and then select General

from the PC settings screen.

4. Under Remove everything and reinstall Windows, select Get started, and follow the on-

screen instructions.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state. Using the HP Recovery media you created, you can do a Factory Reset. This restores the computer to the state it originally came in from the factory. All hard drive information is wiped out and the partitions are re-created.

The HP Recovery partition (select models only) allows Minimized Image Recovery.

What you need to know

HP Recovery Manager recovers only software that was installed at the factory. For software not

●

provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.

Recovery through HP Recovery Manager should be used as a final attempt to correct computer

●

issues.

HP Recovery media must be used if the computer hard drive fails or if all attempts to correct any

●

functional computer issues fail.

If the HP Recovery media do not work, you can obtain recovery media for your system from the

●

HP website. For U.S. support, go to

http://welcome.hp.com/country/us/en/wwcontact_us.html.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal

data. Before beginning recovery, back up any personal data you want to keep.

http://www.hp.com/go/contactHP. For worldwide support, go

Starting HP Recovery Manager from the HP Recovery partition

1. Press f11 while the computer boots.

– or –

Press and hold f11 as you press the power button.

NOTE: If f11 does not work, then press the fn+f lock keys, this will allow you to use f11 with the

power button.

2. Select Troubleshoot from the boot options menu.

3. Select HP Recovery Manager, and follow the on-screen instructions.

Restore and recovery 41

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal files.

2. Insert the recovery media you created (a USB flash drive or a DVD on an external optical drive),

and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the

computer boot order

3. Follow the on-screen instructions.

Changing the computer boot order

If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive.

To change the boot order:

1. Make sure the HP Recovery media you created is inserted.

2. Restart the computer.

3. Press and hold esc while the computer is restarting, and then press f9 for boot options.

NOTE: If the computer will not enter boot options, press fn+f lock, and then try again.

4. Select the USB flash drive (or DVD on an external optical drive) you want to boot from.

5. Follow the on-screen instructions.

Removing the HP Recovery partition (select models only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh

or the Windows Remove everything and reinstall Windows option. Create HP Recovery media before removing the Recovery partition to ensure you have recovery options, see

media on page 38.

Follow these steps to remove the HP Recovery partition:

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and follow the on-screen instructions to continue.

Creating HP Recovery

42 Chapter 9 Backing up, restoring, and recovering

10 Troubleshooting

Wireless connection problems

Some possible causes for wireless connection problems include the following:

Wireless device is not turned on.

●

Wireless device is not installed correctly or has been disabled.

●

Wireless device encountered interference from other devices.

●

Wireless device or router hardware has failed.

●

Cannot connect to a WLAN

If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is turned on and properly installed on your computer.

1. Be sure that the wireless device is turned on.

2. Then try connecting to the WLAN again.

If you are still unable to connect, follow the steps below.

1. From the Start screen, type c, and then select Control Panel.

2. Select System and Security, and then in the System area, click Device Manager.

3. Click the arrow next to Network adapters to expand the list and show all adapters.

4. Identify the WLAN device from the Network adapters list. The listing for a WLAN device may

include the term wireless, wireless LAN, WLAN, or 802.11.

If no WLAN device is listed, either your computer does not have an integrated WLAN device, or the driver for the WLAN device is not properly installed.

For more information about troubleshooting WLANs, see the website links provided in Help and Support.

Cannot connect to a preferred network

You may not be able to connect to a preferred network because it is a security-enabled WLAN. You must have the security code to connect to this type of WLAN. See the next section for additional information.

Wireless connection problems 43

If entering a security code is not the problem, you may have a corrupted WLAN connection. Many times, Windows can automatically repair a corrupted WLAN connection.

If there is a network status icon in the notification area, at the far right of the taskbar, right-click

●

the icon, and then click Troubleshoot problems.

Windows resets your network device and attempts to reconnect to one of the preferred networks.

If there is no network status icon in the notification area, follow these steps:

●

1. From the Start screen, type c, and then select Control Panel.

2. Select Network and Internet, and then select Network and Sharing Center.

3. Select Troubleshoot problems, and then select the network you want to repair.

Current network security codes are unavailable

If you are prompted for a security code (or network key) or a name (SSID) when connecting to a WLAN, the network is protected by security. The SSID and security code are alphanumeric codes that you enter into your computer to identify your computer to the network. You must have the current codes to connect to a secure network.

For a network connected to your personal wireless router, review the router user guide for

●

instructions on setting up the same codes on both the router and the WLAN device.

● For a private network, such as a network in an office or at a public Internet chat room, contact

the network administrator to obtain the codes, and then enter the codes when your are prompted to do so.

Some networks change the SSID or network keys used in their routers or access points on a regular basis to improve security. You must change the corresponding code in your computer accordingly.

If you are provided with a new wireless network key and SSID for a network, and if you have previously connected to that network, follow the steps below to reconnect to the network:

1. From the Windows desktop, click the network status icon in the notification area, at the far right

of the taskbar.

A list showing the available WLANs is displayed. If you are in a hotspot where several WLANs are active, several will be displayed.

2. Right-click the network, and then click Properties.

NOTE: If the network you want is not listed, check with the network administrator to be sure

that the router or access point is operating.

3. Click the Security tab and enter the correct wireless encryption data into the Network security

key box.

4. Click OK to save these settings.

Cannot connect to the wireless router

If you are trying to connect to the wireless router and are unsuccessful, reset the wireless router by removing power from the router for 10 to 15 seconds.

If the computer still cannot connect to a WLAN, restart the wireless router. For details, see the router manufacturer's instructions.

44 Chapter 10 Troubleshooting

Network status icon is not displayed

If the network status icon is not displayed in the notification area after you configure the WLAN, the software driver is either missing or corrupted. A Windows “Device not Found” error message may also be displayed.

To resolve this problem, get the latest version of the WLAN device software and drivers for your computer from the HP website at

1. Open your Internet browser.

http://www.hp.com.

2. For U.S. support, go to

http://welcome.hp.com/country/us/en/wwcontact_us.html.

3. Click the option for software and driver downloads, and then type your computer model number

in the search box.

4. Press enter, and then follow the on-screen instructions.

NOTE: If the WLAN device you are using was purchased separately, consult the manufacturer's

website for the latest software.

http://www.hp.com/go/contactHP. For worldwide support, go to

Power problems

Computer will not turn on or start

1. Shut down the computer.

2. Test the AC outlet by connecting a different electrical device to it.

3. Reconnect the computers cables, being sure that the connection from the AC adapter to the

computer and the connection from the AC adapter to the AC outlet are secure.

4. Try to turn on the computer.

If the power lights turn on, the AC adapter is working properly.

●

If the connections are secure and the power lights remain off, the AC adapter is not

●

functioning and should be replaced.

Contact support for information about obtaining a replacement AC power adapter.

Hard drive error

1. Press the ctrl+alt+delete keys simultaneously.

2. Click the Power icon, and then click Restart.

Or, press and hold the power button on the computer for 5 or more seconds to turn off the computer, and then press the power button to turn on the computer.

3. If Windows opens, immediately back up all important information to an external hard drive.

4. Whether Windows started or not, contact support. Either the hard drive or the system board may

need to be replaced.

Power problems 45

Computer is not responding

Use the Windows Task Manager to close any programs that are not responding.

1. Press the ctrl+alt+delete keys.

2. Click Task Manager.

3. Select any program that is not responding, and then click End Task.

If closing programs does not work, restart the computer.

1. Press the ctrl+alt+delete keys.

2. Click the Power icon, and then click Restart. Or, press and hold the power button on the

computer for 5 or more seconds to turn off the computer, and then press the power button to turn on the computer.

Computer shuts down unexpectedly

The computer might be in an exceedingly hot environment. Turn it off and let it cool down.

●

Be sure that the computer vents are not blocked and that the internal fan is running. See

●

to know your computer on page 4 for the location of the computer vents.

Setup Utility problems

The computer will not enter Setup Utility

If the computer will not enter Setup Utility when you press f10, press fn+f lock, and then try to start Setup Utility again.

Display problems

The display is blank

Exit Sleep to redisplay the screen image.

●

Press the power button briefly.

◦

Press a key on the keyboard or tap or swipe the trackpad.

◦

Press the space bar.

◦

◦ Press the esc key.

Press the power button to turn on the computer.

●

Getting

Images on the screen are too large or too small, or the images are fuzzy

Adjust the resolution settings.

1. From the Start screen, type c, and then select Control Panel.

2. Select Appearance and Personalization.

3. Under Display, select Adjust Screen Resolution.

4. Adjust resolution as necessary, and then click Apply.

46 Chapter 10 Troubleshooting

Keyboard, mouse, and trackpad problems

Be sure that you are using the wireless keyboard or wireless mouse within range of the receiver.

●

Be sure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity.

●

Click the left mouse button to reactivate it.

● Replace the batteries in the keyboard and mouse.

Remove the wireless USB receiver on the bottom of the stand, and then reinsert it. Re-pair the

●

keyboard and mouse to the receiver.

NOTE: The illustrations below may look slightly different from your wireless keyboard, mouse,

and trackpad.

IMPORTANT: During these steps, place the wireless keyboard, mouse, and trackpad on the

same level as the receiver.

To re-pair the wireless keyboard, mouse, and trackpad:

1. Disconnect the receiver from the USB port on the bottom of the computer stand, and then

reconnect it. See

2. Be sure that the mouse is on (1), and then press and hold the Connect button (2) for 5 to 10

seconds, until the LED on the receiver lights up or stops flashing. To confirm the connection, move the mouse and check for a response on the screen.

Bottom on page 10for the location of the USB port.

3. After the mouse connection is established, complete the following steps to re-pair the keyboard

and trackpad.

Keyboard, mouse, and trackpad problems 47

4. Press and hold the Connect button (3) for 5 to 10 seconds, until the LED on the receiver lights

up or stops flashing.

5. Press and hold the Connect button (4) for 5 to 10 seconds, until the LED on the receiver lights

up or stops flashing.

Audio problems

No sound is produced

Be sure that you connected powered speakers and that they are turned on.

●

Adjust the volume, either on the speakers or through the computer operating system.

●

Turn off your computer, and then unplug and reconnect the speakers. Be sure that the speakers

●

are properly connected.

Unplug headphones if they are connected to your computer (or speaker system).

●

If the computer is in the Sleep state, exit Sleep by briefly pressing the power button.

●

Check the audio functions.

●

48 Chapter 10 Troubleshooting

To check the audio functions on your computer, follow these steps:

1. From the Start screen, type c, and then select Control Panel.

2. Select Hardware and Sound, and then select Sound.

3. When the Sound window opens, click the Sounds tab. Under Program Events, select any

sound event, such as a beep or alarm, and click the Test button.

You should hear sound through the speakers or through connected headphones.

To check the recording functions on your computer, follow these steps:

1. From the Start screen, type s, and then select Sound Recorder.

2. Click Start Recording and speak into the microphone. Save the file to your Windows desktop.

3. Open a multimedia program and play back the sound.

NOTE: To confirm or change the audio settings on your computer, from the Start screen, type c,

and then select Control Panel. Select Hardware and Sound, and then select Sound.

Software problems

Shut down the computer, and then turn it on again.

●

Update or reinstall the drivers. See

●

Refresh or restore your computer. See

●

Updating programs and drivers on page 33.

Backing up, restoring, and recovering on page 37.

Software problems 49

11 Specifications

Operating specifications

NOTE: To see the electrical ratings, refer to your computer’s ratings label, located on the outside of

the computer, to determine the exact electrical rating.

Factor Metric U.S.

Operating temperature 5°C to 35°C 41°F to 95°F

Storage temperature –30°C to 65°C –22°F to 149°F

Operating humidity 15% to 80% @ 26°C 15% to 80% @ 78°F

Operating altitude 0 m to 2000 m 0 ft to 6561 ft

Storage altitude 0 m to 4572 m 0 ft to 15,000 ft

50 Chapter 11 Specifications

12 Electrostatic Discharge

Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob.

A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:

If removal or installation instructions direct you to unplug the computer, be sure that you are

●

properly grounded before you unplug the computer or remove a cover.

Keep components in their electrostatic-safe containers until you are ready to install them.

●

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

●

Use nonmagnetic tools.

●

● Before handling a component, discharge static electricity by touching an unpainted metal surface

of the component.

If you remove a component, place it in an electrostatic-safe container.

●

If you need more information about static electricity or assistance with component removal or installation, contact support.

Index

Symbols/Numerics

2-finger click trackpad touch

gesture 20

action keys

ejects a disc 25 fast forward 25 Help and Support 25 identifying 24 mute 25 next track or section 25 play, pause, resume 25 rewind 25 stop 25 using 25 volume down 26 volume up 26

audio-in (microphone) jack,

identifying 8

audio-out (headphone) jack,

identifying 8

back up, personal files 37 backups 37 Beats Audio 17 Beats Audio Control Panel 17 best practices 1 Bluetooth device 12 Bluetooth label 11 boot order, changing HP Recovery

Manager 42

buttons 5

cables, USB 31 caring for your computer 34 cleaning your computer 34 cleaning, trackpad, mouse, and

keyboard 34

components

back 9 bottom 10 front 4

left-side 7

right-side 6 computer reset 40 configuring audio for HDMI 18 connecting to a WLAN 14 connector, power 9 corporate WLAN connection 14

deleted files, restoring 38 Digital Media Slot, identifying 8 digital storage card, inserting 32 Disk Cleanup 33 Disk Defragmenter software 33 drivers, updating 33

edge swipes 22 electrical ratings 50 electrostatic discharge 51

f lock key, identifying 24 Factory Reset 41 fn key, identifying 24 fun things to do 1

hard drive light, identifying 6 HDMI key, identifying 25 HDMI, configuring audio 18 HDMI-in port

connecting 17

identifying 9 headphone jack, identifying 8 headphones, connecting 17 Hibernation

exiting 27

initiating 27 high-definition devices,

connecting 17

HP Recovery Manager 41

correcting boot problems 42

starting 41

HP Recovery media

creating 38 recovery 42

HP Recovery partition 41

removing 42

hubs 30

installing, critical updates 35 integrated webcam light,

identifying 5

internal microphones, identifying

9 Internet connection setup 13 Internet security software, using

35 ISP 12

jacks

audio-in (microphone) 8 audio-out (headphone) 8 RJ-45 (network) 9

keys

f lock 24 fn 24 HDMI 25 Windows application 25 Windows logo 24

labels

Bluetooth 11 regulatory 11 service 11 wireless certification 11

WLAN 11 LAN, connecting 15 left-edge swipe 23 lights

hard drive 6

webcam 5

52 Index

maintenance, Disk

Defragmenter 33 microphone jack, identifying 8 minimized image

creating 41

network jack, identifying 9 NFC 18

operating specifications 50 original system recovery 41

passwords

administrator 34 power-on 34 setting 34 Setup Utility (BIOS) 36 user 34

pinching trackpad touch gesture

22 ports

HDMI-in 9, 17 USB 9

USB 3.0 6 power button, identifying 5 power connector, identifying 9 product name and number,

computer 11 programs, updating 33 public WLAN connection 14

re-pair, wireless keyboard, mouse,

trackpad 47 recovery 39, 40

discs 42 drive 38 HP Recovery Manager 41 media 42 starting 41 supported drives 38 system 41 USB flash drive 42 using HP Recovery media 38

recovery media

creating 38 creating using HP Recovery

Manager 38

recovery partition

removing 42

recycle

computer 39, 40

refresh 40

computer 39

regulatory information

regulatory label 11 wireless certification labels 11

remove everything and reinstall

Windows 40

reset

computer 39, 40 steps 40

restore

Windows File History 38 right-edge swipe 22 RJ-45 (network) jack, identifying

scrolling trackpad touch gesture

21 security cable slot, identifying 9 security, wireless 13 service label, computer 11 setting password protection on

wakeup 28 setup of WLAN 13 Setup Utility

passwords 36

starting 35 sharing media 18 shortcut keys, Windows 8 26 shutdown 28 Sleep

exiting 27

initiating 27 slots

Digital Media Slot 8

security cable 9 sMedio 360 software 18 software

CyberLink MediaSuite 18

Disk Defragmenter 33 software updates, installing 35

software, updating 35 speakers

connecting 16

identifying 5 specifications 50 stretching trackpad touch

gesture 22 supported drives, recovery 38 swipes

left-edge 23 right-edge 22

top-edge 23 system diadnostics 36 system recovery 41 system restore point

creating 37

restoring 39

tapping trackpad touch gesture

20 top-edge swipe 23 trackpad touch gestures

2-finger click 20 pinching 22 scrolling 21 stretching 22 tapping 20 using 20

zooming 22 trackpad, using 19 traveling with the computer 11 troubleshooting 43

audio functions 48

computer is not responding

computer shuts down

unexpectedly 46 computer will not turn on 45 display is blank 46 hard drive error 45 images on screen problems

46 keyboard 47 mouse 47 re-pair the wireless keyboard,

mouse, and trackpad 47 software problems 49 trackpad 47 wireless connection 43

Index 53

turning off the computer 28

unresponsive system 28 USB 3.0 port, identifying 6 USB cable, connecting 31 USB devices

connecting 31 description 30

removing 31 USB hubs 30 USB ports, identifying 9, 10 USB receiver, identifying 10

vents, identifying 10 video 17 volume, adjusting 16

webcam

identifying 5

using 16 webcam light, identifying 5 Windows

backup 37

File History 37, 38

Refresh 39, 40

reinstall 39, 40

remove everything and reinstall

option 40 reset 40 restoring files 38 system restore point 37, 39

Windows application key,

identifying 25 Windows logo key, identifying 24 Windows updates, installing 35 wired network, connecting 15 wireless certification label 11 wireless controls, operating

system 12 wireless light 12 wireless network (WLAN)

connecting 14 corporate WLAN connection

14 equipment needed 13 functional range 14 public WLAN connection 14

security 13

using 13 wireless router 13 WLAN antennas, identifying 4 WLAN device 12 WLAN label 11

zooming trackpad touch gesture

54 Index

HP Spectre 23-e010se User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Starting right

Best practices

Fun things to do

More HP resources

2 Getting to know your computer

Finding your hardware and software information

Locating hardware

Locating software

Front

Speakers

Right side

Left side

Back

Bottom

Labels

Identifying the labels

3 Connecting to a network

Connecting to a wireless network

Using the wireless controls

Using an Internet service provider

Setting up a WLAN

Configuring a wireless router

Protecting your WLAN

Connecting to a WLAN

Connecting to a wired network

Connecting to a local area network (LAN)

4 Enjoying entertainment features

Using the webcam

Using audio

Adjusting the volume

Connecting speakers

Connecting headphones

Using Beats Audio

Accessing Beats Audio

Using video

Connecting an HDMI device

Configuring HDMI audio settings

Managing your audio and video files

Sharing media and data between devices

Finding more information

Using the trackpad

Using trackpad touch gestures

Tapping

2-finger click

Scrolling

Pinching/stretching

Edge swipes

Right-edge swipe

Top-edge swipe

Left-edge swipe

Using the keyboard

Using the action keys

Using Microsoft Windows 8 shortcut keys

6 Managing power

Initiating Sleep and Hibernation

Initiating and exiting Sleep

Enabling and exiting user-initiated Hibernation

Setting password protection on wakeup

Shutting down (turning off) the computer

7 Managing and sharing information

Using a USB device

Connecting a USB device

Removing a USB device

Inserting and removing a digital storage card

8 Maintaining peak performance

Performing routine maintenance

Using Disk Cleanup

Using Disk Defragmenter

Updating programs and drivers

Cleaning your computer

Cleaning the trackpad, mouse, and keyboard

Using security measures

Setting passwords

Using Internet security software

Installing software updates

Installing Windows updates