HP SmartTracker Installation Manual

HP SmartTracker

Installation Guide

Edition 5

Legal notices

Trademarks

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

NOTE: HP SmartTracker software is only compatible with Original HP ink supplies.

Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.

Table of contents

1 Installation requirements ........................................................................................................................................................................ 1

Computer hardware and software ......................................................................................................................................... 1

Supported printers ................................................................................................................................................................... 1

Licensing .................................................................................................................................................................................... 2

2 Install the HP SmartTracker License Manager software .................................................................................................................... 3

3 Install the HP SmartTracker software ................................................................................................................................................... 7

Server installation .................................................................................................................................................................... 9

Uninstalling server installation ............................................................................................................................................ 11

Client installation .................................................................................................................................................................... 11

Install the HP SmartTracker driver add-on ........................................................................................................................ 12

4 Activate the licenses .............................................................................................................................................................................. 16

5 Troubleshooting tips .............................................................................................................................................................................. 22

Installation troubleshooting ................................................................................................................................................. 22

Recover a lost license ............................................................................................................................................................ 22

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1 Installation requirements

This document explains how to install and set up the HP SmartTracker application and licenses.

NOTE: HP SmartTracker software is only compatible with Original HP ink supplies.

If you need more information about installation, contact your support representative.

Computer hardware and software

SERVER:

● Intel Core i3 2 GHz or equivalent or better

● 4 GB of RAM, or more (8GB recommended)

● 2 GB free disk space, plus 2GB additional per printer to manage

● Screen resolution: none

● Ethernet network, IPv4 100 Mb/s or faster

● Windows Server 2008 R2 or later, or Windows 7 or later (64-bit)

CLIENT:

● Intel compatible

● 2GB of RAM, or more

● 1GB free disk space

● Screen resolution: min 1280x800

● Ethernet network, IPv4, 100 Mb/s or faster

● Windows 7 or later (32- or 64-bit) or Windows Server 2008 R2 or later

Ensure that all computers (servers and clients) are connected to the same subnet as your printers. Otherwise, ensure that computers and printers are able to communicate through the TCP port 7087.

Disable any rewalls on the server PC or, alternatively, enable incoming connections at TCP port 7087.

Supported printers

HP SmartTracker currently supports the following printers:

● HP PageWide XL printer series

● HP DesignJet XL printer series

● HP DesignJet 1700 and 1708 printer series

● HP DesignJet 1600 and 2600 printer series

● HP DesignJet Z6 Printer Series

● HP DesignJet Z9+ Printer Series

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For documentation and other support, see http://www.hp.com/go/smarttracker/software.

Licensing

In order to use HP SmartTracker, you must own the following licenses:

● One license per printer to be used with HP SmartTracker.

HP SmartTracker licenses are purchased and stored on a license server on your local network. When you run the software, it contacts the license server to check that you have the appropriate licenses.

Available licenses with part numbers

● 6CC87AAE CRPageWideXL4_5_6_8XX0

● 6CC89AAE CRXL3XX0

● 6CC90AAE CRDesignJetSeries

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2 Install the HP SmartTracker License Manager

software

License Manager is the software that stores licenses for HP SmartTracker.

In general, License Manager must be installed on a computer in your local network that can be accessed from any of the computers on which you intend to run the HP SmartTracker software. The computer on which License Manager is installed is known as the license server. Whenever the software is started, it tries to contact License Manager through the local network to check the licenses.

TIP: You are recommended to connect at least one computer running HP SmartTracker to the internet, to

facilitate the installation of licenses.

TIP: Unless you already have License Manager installed somewhere else, you are recommended to install the

License Manager software and the HP SmartTracker software on the same computer.

TIP: License Manager can be installed on a virtual machine.

Installation procedure

You need to install the License Manager software only if it’s not already installed.

If you don’t have a copy of the software, you can download the latest version from: http://www.hp.com/go/

smarttracker/software.

1. To install License Manager, run setup.exe in the Sentinel RMS License Manager Installer folder.

2. Check that you have uninstalled any other versions of the same software, then press Next to continue.

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3. Read the terms and conditions, and press Next if you accept them, or Cancel to stop the installation.

4. Enter the name and organization of a user of the computer, then press Next.

5. Press Next to install the software in the default location on the computer (or press Change to change the

location).

6. Select the Complete installation and press Next.

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