HP SmartTracker
Installation Guide
Edition 5
Legal notices
Trademarks
© Copyright 2021 HP Development Company,
L.P.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
NOTE: HP SmartTracker software is only
compatible with Original HP ink supplies.
Microsoft® and Windows® are U.S. registered
trademarks of Microsoft Corporation.
Table of contents
1 Installation requirements ........................................................................................................................................................................ 1
Computer hardware and software ......................................................................................................................................... 1
Supported printers ................................................................................................................................................................... 1
Licensing .................................................................................................................................................................................... 2
2 Install the HP SmartTracker License Manager software .................................................................................................................... 3
3 Install the HP SmartTracker software ................................................................................................................................................... 7
Server installation .................................................................................................................................................................... 9
Uninstalling server installation ............................................................................................................................................ 11
Client installation .................................................................................................................................................................... 11
Install the HP SmartTracker driver add-on ........................................................................................................................ 12
4 Activate the licenses .............................................................................................................................................................................. 16
5 Troubleshooting tips .............................................................................................................................................................................. 22
Installation troubleshooting ................................................................................................................................................. 22
Recover a lost license ............................................................................................................................................................ 22
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1 Installation requirements
This document explains how to install and set up the HP SmartTracker application and licenses.
NOTE: HP SmartTracker software is only compatible with Original HP ink supplies.
If you need more information about installation, contact your support representative.
Computer hardware and software
SERVER:
● Intel Core i3 2 GHz or equivalent or better
● 4 GB of RAM, or more (8GB recommended)
● 2 GB free disk space, plus 2GB additional per printer to manage
● Screen resolution: none
● Ethernet network, IPv4 100 Mb/s or faster
● Windows Server 2008 R2 or later, or Windows 7 or later (64-bit)
CLIENT:
● Intel compatible
● 2GB of RAM, or more
● 1GB free disk space
● Screen resolution: min 1280x800
● Ethernet network, IPv4, 100 Mb/s or faster
● Windows 7 or later (32- or 64-bit) or Windows Server 2008 R2 or later
Ensure that all computers (servers and clients) are connected to the same subnet as your printers. Otherwise,
ensure that computers and printers are able to communicate through the TCP port 7087.
Disable any rewalls on the server PC or, alternatively, enable incoming connections at TCP port 7087.
Supported printers
HP SmartTracker currently supports the following printers:
● HP PageWide XL printer series
● HP DesignJet XL printer series
● HP DesignJet 1700 and 1708 printer series
● HP DesignJet 1600 and 2600 printer series
● HP DesignJet Z6 Printer Series
● HP DesignJet Z9+ Printer Series
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For documentation and other support, see http://www.hp.com/go/smarttracker/software.
Licensing
In order to use HP SmartTracker, you must own the following licenses:
● One license per printer to be used with HP SmartTracker.
HP SmartTracker licenses are purchased and stored on a license server on your local network. When you run the
software, it contacts the license server to check that you have the appropriate licenses.
Available licenses with part numbers
● 6CC87AAE CRPageWideXL4_5_6_8XX0
● 6CC89AAE CRXL3XX0
● 6CC90AAE CRDesignJetSeries
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2 Install the HP SmartTracker License Manager
software
License Manager is the software that stores licenses for HP SmartTracker.
In general, License Manager must be installed on a computer in your local network that can be accessed from
any of the computers on which you intend to run the HP SmartTracker software. The computer on which License
Manager is installed is known as the license server. Whenever the software is started, it tries to contact License
Manager through the local network to check the licenses.
TIP: You are recommended to connect at least one computer running HP SmartTracker to the internet, to
facilitate the installation of licenses.
TIP: Unless you already have License Manager installed somewhere else, you are recommended to install the
License Manager software and the HP SmartTracker software on the same computer.
TIP: License Manager can be installed on a virtual machine.
Installation procedure
You need to install the License Manager software only if it’s not already installed.
If you don’t have a copy of the software, you can download the latest version from: http://www.hp.com/go/
smarttracker/software.
1. To install License Manager, run setup.exe in the Sentinel RMS License Manager Installer folder.
2. Check that you have uninstalled any other versions of the same software, then press Next to continue.
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3. Read the terms and conditions, and press Next if you accept them, or Cancel to stop the installation.
4. Enter the name and organization of a user of the computer, then press Next.
5. Press Next to install the software in the default location on the computer (or press Change to change the
location).
6. Select the Complete installation and press Next.
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7. Check the box to unblock the system rewall, and press Next.
8. Press Install.
9. Wait for the installation to complete.
10. Press Finish to exit the installer.
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NOTE: If the License Manager server is NOT in the same subnet as the SmartTracker server that you will install
later, make sure that the 2 computers are able to communicate over UDP port 5093.
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3 Install the HP SmartTracker software
It is important that you perform the 4 steps described below, then continue with the server installation before
installing the client(s).
1. All printers MUST have admin password congured: this means that any printer that has to be controlled by
HP SmartTracker must have an admin password. This is done by accessing the Embedded Web Server
(EWS) in the printer and going to the
dene the Administrator’s password, see the illustrations below depending on your printer model:
Setup tab and selecting the Security menu option. There you can
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2. Privacy setting that prevents sharing the username: during the manufacture of your printer the privacy
setting is enabled thereby preventing the sharing of this information, see the Accounting section in the
illustration below. This means that the printer does not include usernames in any accounting information
that may be generated. If, however, an Administrator or Bookkeeper using HP SmartTracker needs to be
able to track jobs by user, the accounting information generated by the printer must include user name
information for each job in the accounting data, under these circumstances this setting must be disabled.
This can be done through the Embedded Web Server, see the illustrations below depending on your printer
model:
3. Some advice regarding the printer certicate signature: certicates are used to help maintain appropriate
security levels in any communications with the printer, this includes, among others, the communications
with HP SmartTracker. By default, printers generate a self-signed certicate, however this is not secure. If
you are concerned about security in this respect, you are recommended to extract the certicate from the
printer, request a Certication Authority to sign it and then re-install the certicate into the printer. Both
tasks can be done using the Networking tab of the EWS. The illustrations below, depending on your printer
model, help you to understand this process:
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4. If the printer has a web proxy congured and it can be removed, you are recommended to do so. If this is
not possible, you are recommended to make sure that the web proxy is working correctly by choosing a PC
that is in the same subnet as the printer and congure its browser to use the same web proxy. The
illustrations below, depending on your printer model, show you how to congure it:
Once you have completed the 4 steps above, proceed by installing the server software as described in the
following section.
Server installation
1. Ensure that any rewalls on the PC where you will install the server software are disabled.
2. Ensure that your printers have the latest rmware version installed, follow the instructions in your printer
documentation; or see http://www.hp.com/go/ model /support, where model is the model number of your
printer (such as HP PageWide XL 4000).
3. Download the installer from http://www.hp.com/go/smarttracker/software.
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4. Double-click the installer and, as illustrated below, click Install.
5. While installation is in progress, the following window is displayed:
6. Once the application is installed, click Finish to exit.
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Uninstalling server installation
To uninstall the HP SmartTracker Server installation, go to the Control Panel, select HP SmartTracker Server and
select Uninstall.
The installation is removed from your printer.
Client installation
1. Ensure that your printers have the latest rmware version installed by following the instructions in your
printer documentation; or see http://www.hp.com/go/ model /support, where model is the model number
of your printer (such as HP PageWide XL 4000).
2. Download the installer from http://www.hp.com/go/smarttracker/software.
Double-click the installer (Setup.exe).
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3. HP SmartTracker’s splash screen will appear:
4. After a few seconds the application will be launched. If it’s the rst installation, the EULA (End User Licence
Agreement) will appear on the screen:
You must accept these terms and click Save in order to use HP SmartTracker.
5. Click Finish to exit the installer program and close the window. If HP SmartTracker is already installed, the
application will open and display the Preferences menu.
Install the HP SmartTracker driver add-on
In order to print to a HP SmartTracker enabled printer from any application, the user must have the latest
PageWide XL driver installed as well as the HP SmartTracker Driver add-on.
The installation of the driver and the add-on can be done either by following an automated wizard or by
manually installing each component and conguring the printer by yourself. The sections below describe how to
perform the installation by both of these methods.
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Automated wizard installation
The Automated Wizard installation process is recommended for most users, it will automatically search the
network for the available printers to install and then install its corresponding driver as well as the
HP SmartTracker add-on.
In order to run the automated installation just double-click HP SmartTracker driver installer.exe and the
automatic wizard will pop up after a few seconds. The rst time you run the installer it will start the discovery
process for your printers on the network:
Once the discovery process is nished the list of printers is displayed you can select the printer you want to install
and click Next (if the printer was not found, you can click The printer that I want isn’t listed and click Next so that
you will be able to enter the printer’s IP address or hostname and continue with the installation).
Once you have selected the printer to install, you can select which of the features to install (HPGL2 and PS
drivers, HP SmartTracker add-on and the printer’s ICC prole), by default the two drivers and the add-on are
selected, so you are recommended to click Next:
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NOTE: If the add-on is not selected for installation, a user will still be able to send jobs to the printer even
though the printer is controlled by HP SmartTracker. These jobs will be kept in the printer queue until someone,
by using the printer’s front panel, releases them.
After clicking Next the installation process will continue and show the user the installation status of all selected
features. After installation has successfully nished a nal step will show you the result of the installation
process.
By clicking Finish the installer is closed and everything is ready; you can start printing from the installed drivers.
Manual installation
Some advanced users or system administrators may prefer to install the printer driver and the HP SmartTracker
add-on manually, if this is your case, just install the printer by following the standard Windows printer installation
process, remember to select Install a New driver and point the installation process to where you downloaded the
printer driver.
After installing the printer and its drivers you should install the HP SmartTracker add-on, just double-click
HP SmartTracker add-on installer.exe and the installation process will be carried out automatically.
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Printer sharing
For system administrators who want to install a shared printer, note that Render print jobs on client computers
must be selected on the Sharing tab (otherwise the authentication pop-up may not be shown on the client
computer):
When a client connects to the printer the most appropriate driver will be downloaded and installed to the client
automatically, but the HP SmartTracker add-on must be installed on each client manually and as described in the
earlier section.
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4 Activate the licenses
There are only 3 dierent procedures for license activation, depending on your circumstances:
● HP SmartTracker license and internet connection (the normal situation),
● HP SmartTracker license but no internet connection, and
● Trial license
NOTE: The rst time you install HP SmartTracker, you have to install licenses. The second time you install the
application with the same license server, the licenses are already installed.
ONLINE ACTIVATION — You have an HP SmartTracker license, and the desktop PC where the HP SmartTracker client is
running is connected to the Internet
Once you have your EON (Entitlement Order Number) you can then activate your licenses in HP SmartTracker.
If no licenses are already active for the application, follow these steps to activate them:
1. Start the HP SmartTracker application, click the icon to open the menu and then click Licensing.
2. The application will automatically search for all the License Manager installations it can discover, during this
time you will see the following screen:
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3. Once the search for License Manager installations nishes you will see a window similar to the one below:
If the application does not display the installation of License Manager you want to use, click Select License
Manager and choose from the list of other installations that have been found, below is an example:
Once you have selected the License Manager you want to use, click OK and you will be returned to the
License activation window.
Click Next.
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4. In the Activate license window enter the EON and your email address. One EON may include more than one
license. The Activate license window is illustrated below:
To activate your license without a connection to the internet, click Activate oine in this window and refer
to the following section titled OFFLINE ACTIVATION.
5. Click the Next button. The licenses found in the EON are displayed.
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6. Click the Activate button. A progress dialog is displayed while the application redeems the licenses.
7. Once the licenses are activated and available they will be displayed in the Licensing window as illustrated
here:
When you have nished adding licenses, click Finish.
OFFLINE ACTIVATION — You have an HP SmartTracker license, but the desktop PC where the HP SmartTracker client is
running is not connected to the Internet
You should already have followed the steps above until the point where you clicked on Activate oine.
1. You will see an Activate license window like the one illustrated here:.
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2. Follow the onscreen instructions and then click Next to continue.
3. Return to the above procedure at step number 7.
You intend to use an HP SmartTracker trial license
A trial license enables you to use the software for 60 days without any other license. You can use more than one
printer and run HP SmartTracker on more than one computer.
1. Ensure that you have at least one printer supported by HP SmartTracker, which is turned on and connected
to the local network.
2. Download the HP SmartTracker trial license corresponding to your printer model.
3. Open your web browser and enter your printer’s IP address.
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4. Once you have opened the printer’s Embedded Web Server home page, select the Setup tab, then Firmware
update. See the illustrations below, depending on your printer model, for how to update the rmware:
5. Follow the instructions to upload the trial license you just downloaded.
6. To check that the licenses have been correctly installed, you can use the printer’s front panel to view
general information about the printer (see the printer’s user guide). It should tell you which
HP SmartTracker licenses have been installed, if any. The printer’s Embedded Web Server also displays this
information, near the top of the window, just under the green header bar.
After activating whatever licenses you have, you can begin to use the HP SmartTracker application. Your rst
steps must always be to accept the licence agreement (EULA), create an Administator user and then add a printer
to the application; the user guide explains how to do this.
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5 Troubleshooting tips
Installation troubleshooting
1. Ideally, you should be able to use hostnames in any place where the software requests printer or server
addresses, and you are
● In some network congurations, hostnames may need multicast, however in some cases multicasting
may not work properly, if this is the case, see below.
● Where the use of multicasting give rise to problems, please use IPv4 addresses (4 decimal numbers
separated by dots, e.g. 192.168.0.32).
Where IP addresses are used, the server and all the managed printers must have xed IP addresses,
not dynamically assigned by DHCP (DHCP could re-assign an IP address to any of your devices and in
doing so break the system conguration).
2. By default HP SmartTracker server uses TCP port number 7087.
● If that port is already used by other software in the same PC, you will have to change the
HP SmartTracker port number to be a dierent one, provided that it is available. To do so, edit the
HP SmartTracker.properties le (path: c:\Program Files\HP\smarttracker\SmartTracker.properties).
recommended to use hostnames.
● Please remember to use the same port number when conguring the connection between the
HP SmartTracker client application and the server, this may be dierent from the default if the
circumstances outlined above are taken into consideration.
3. HP SmartTracker server will try to congure the entire system so that it can be reached using an
automatically detected IP address.
● Unfortunately, in some complex installations (with virtual machines, or in systems with more than one
network interface), the detected IP address of the HP SmartTracker server may be the wrong one.
● Edit the HP SmartTracker.properties le (path: c:\Program Files\HP\smarttracker
\SmartTracker.properties) and congure the address to be used in order to reach the server (it may be
a hostname or an IP address, please refer to hint #1 above).
● Format of the HP SmartTracker.properties le:
server.port = 7087
server.host = [IP_Address]
Recover a lost license
If your license server breaks down and your HP SmartTracker licenses are lost, contact your support
representative for assistance.
To recover the lost licenses, you must go to the Licensing Portal (http://www.MyHPLicensing.hp.com) and log in,
giving the same HP Passport email address that was used when the licenses were activated. From the portal,
you can download the licenses again.
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