HP ProBook 4540s, ProBook 4440s, ProBook 4441s Maintenance and Service Guide

HP ProBook 4540s Notebook PC HP ProBook 4440s Notebook PC HP ProBook 4441s Notebook PC

Maintenance and Service Guide

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries. Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: May 2013

First Edition: October 2012

Document Part Number: 702219-002

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................................................ 1

2 External component identification ................................................................................................................ 9

Display .................................................................................................................................................. 9

Display - SUSE Linux models ............................................................................................................ 11

Top ..................................................................................................................................................... 12

TouchPad .......................................................................................................................... 12

Lights ................................................................................................................................. 13

Buttons, speakers, and fingerprint reader (select models only) ......................................... 14

Keys – Windows models .................................................................................................... 16

Model 4540s ...................................................................................................... 16

Model 4440s/4441s ........................................................................................... 17

Keys - SUSE Linux models ................................................................................................ 18

Front ................................................................................................................................................... 20

Left ..................................................................................................................................................... 21

Right ................................................................................................................................................... 22

Bottom ................................................................................................................................................ 23

3 Illustrated parts catalog ............................................................................................................................... 24

Service tag and PCID label ................................................................................................................ 24

Service tag ......................................................................................................................... 24

PCID label .......................................................................................................................... 25

Computer major components ............................................................................................................. 26

Model 4540s ...................................................................................................................... 26

Model 4440s/4441s ........................................................................................................... 31

Display components ........................................................................................................................... 36

Plastics Kit .......................................................................................................................................... 37

Cable Kit ............................................................................................................................................. 38

Mass storage devices ......................................................................................................................... 39

Miscellaneous parts ............................................................................................................................ 40

Sequential part number listing ............................................................................................................ 41

4 Removal and replacement procedures ....................................................................................................... 50

Preliminary replacement requirements ............................................................................................... 50

Tools required .................................................................................................................... 50

Service considerations ....................................................................................................... 50

Plastic parts ....................................................................................................... 50

Cables and connectors ..................................................................................... 51

Drive handling ................................................................................................... 51

Grounding guidelines ......................................................................................................... 52

Electrostatic discharge damage ........................................................................ 52

Packaging and transporting guidelines ............................................. 53

Workstation guidelines ..................................................................... 53

Equipment guidelines ....................................................................... 54

Component replacement procedures ................................................................................................. 55

Battery ............................................................................................................................... 55

Using the optional security screw ...................................................................................... 57

Bottom door ....................................................................................................................... 58

SIM .................................................................................................................................... 59

Optical drive ....................................................................................................................... 60

Hard drive .......................................................................................................................... 62

Memory modules ............................................................................................................... 64

WWAN module .................................................................................................................. 66

WLAN/Bluetooth combo card ............................................................................................ 68

Keyboard ........................................................................................................................... 70

Heat shield ......................................................................................................................... 73

Fan ..................................................................................................................................... 75

Heat sink ............................................................................................................................ 77

Processor ........................................................................................................................... 80

Top cover ........................................................................................................................... 82

Fingerprint reader board .................................................................................................... 89

Speaker assembly ............................................................................................................. 91

Function board/Power button board assembly .................................................................. 93

Audio board ....................................................................................................................... 95

USB connector assembly .................................................................................................. 96

Battery cable ...................................................................................................................... 98

System board ..................................................................................................................... 99

RTC battery ..................................................................................................................... 103

Optical drive extension board (4540s models only) ......................................................... 105

Hard drive extension board (4540s models only) ............................................................ 107

Power cable ..................................................................................................................... 109

Latch assembly ................................................................................................................ 110

Display assembly ............................................................................................................. 112

5 Computer Setup (BIOS) and Advanced System Diagnostics ................................................................. 120

Windows 7 – Computer Setup (BIOS) and Advanced System Diagnostics ..................................... 120

Using Computer Setup .................................................................................................... 120

Starting Computer Setup ................................................................................. 120

Navigating and selecting in Computer Setup .................................................. 120

Restoring factory settings in Computer Setup ................................................. 121

Updating the BIOS .......................................................................................... 122

Downloading SoftPaqs to update the BIOS .................................... 122

BIOS management using system diagnostics ................................ 122

Using f10 setup to update the BIOS ............................................... 122

Determining the BIOS version ........................................................ 123

Downloading a BIOS update .......................................................... 124

BIOS Setup Menu ........................................................................................... 124

Main menu ...................................................................................... 125

Security menu ................................................................................. 125

Diagnostics menu ........................................................................... 125

Using Advanced System Diagnostics .............................................................................. 125

Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics ..................................... 126

Using Computer Setup .................................................................................................... 126

Starting Computer Setup ................................................................................. 126

Navigating and selecting in Computer Setup .................................................. 126

Restoring factory settings in Computer Setup ................................................. 127

Updating the BIOS .......................................................................................... 128

Determining the BIOS version ........................................................ 128

Downloading a BIOS update .......................................................... 128

Using Advanced System Diagnostics .............................................................................. 129

SUSE Linux – Computer Setup (BIOS) and Advanced System Diagnostics ................................... 130

Starting Computer Setup ................................................................................................. 130

Using Computer Setup .................................................................................................... 130

Navigating and selecting in Computer Setup .................................................. 130

Restoring factory settings in Computer Setup ................................................. 131

Updating the BIOS ........................................................................................................... 131

Determining the BIOS version ......................................................................... 132

Downloading a BIOS update ........................................................................... 132

Using Advanced System Diagnostics .............................................................................. 133

6 Specifications .............................................................................................................................................. 134

Computer specifications ................................................................................................................... 134

39.6-cm (15.6-in), HD display specifications .................................................................................... 135

35.6-cm (14.0-in), HD display specifications .................................................................................... 136

Hard drive specifications .................................................................................................................. 137

vii

DVD±RW and CD-RW SuperMulti DL Combo Drive specifications ................................................. 138

Blu-ray Disc ROM with SuperMulti DVD±R/RW DL Drive ................................................................ 139

Specification information in Device Manager ................................................................................... 140

7 Backup and recovery .................................................................................................................................. 141

Windows 7 – Backup and recovery .................................................................................................. 141

Creating recovery media with HP Recovery Disc Creator ............................................... 142

Creating recovery media ................................................................................. 142

Backing up your information ............................................................................................ 142

Performing a system recovery ......................................................................................... 143

Using the Windows recovery tools .................................................................. 143

Using f11 recovery tools .................................................................................. 144

Using a Windows 7 operating system DVD (purchased separately) ............... 145

Windows 8 – Backup and recovery .................................................................................................. 145

Backing up your information ............................................................................................ 146

Performing a system recovery ......................................................................................... 146

Using the Windows recovery tools .................................................................. 147

Using f11 recovery tools .................................................................................. 147

Using Windows 8 operating system media (purchased separately) ............... 148

Using Windows Refresh for quick and easy recovery ..................................... 149

Remove everything and reinstall Windows ..................................................... 149

Using HP Software Setup ............................................................................... 150

SUSE Linux – Backup and recovery ................................................................................................ 150

Creating backups ............................................................................................................. 150

Backing up your information ............................................................................................ 150

Performing a system recovery ......................................................................................... 151

USB Recovery option (select models only) ..................................................................... 152

Remove everything and reinstall SLED ........................................................................... 153

8 Power cord set requirements .................................................................................................................... 154

Requirements for all countries and regions ...................................................................................... 154

Requirements for specific countries and regions ............................................................................. 155

9 Recycling ..................................................................................................................................................... 157

Battery .............................................................................................................................................. 157

Display .............................................................................................................................................. 157

Index ................................................................................................................................................................. 163

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1 Product description

Category Description 4540s

(UMA)

Product Name HP ProBook 4540s Notebook PC √√

HP ProBook 4440s Notebook PC √√

HP ProBook 4441s Notebook PC √

Processors Intel® Core™ i7 processor, Quad Core (6-MB L3

cache, 35W)

Intel® Core i5 processors, Dual Core (3-MB L3

cache, 35W)

3380M, 2.90-GHz processor √√√√

3360M, 2.80-GHz processor √√√√

3340M, 2.70-GHz processor √√√√

3320M, 2.60-GHz processor √√√√

3230M, 2.60-GHz processor √√√√

2450M, 2.50-GHz processor √√√√

Intel Core i3 processors, Dual Core, 3rd

generation (3-MB L3 cache, 35W)

4540s (Disc)

4440s (UMA)

4440s/

4441s (Disc)

3130M, 2.60-GHz processor √√√√

3120M, 2.50-GHz processor √√√√

3110M, 2.40-GHz processor √√√√

Intel Core i3 processors, Dual Core, 2nd

generation (3-MB L3 cache, 35W)

2370M, 2.40-GHz processor √√√√

2350M, 2.30-GHz processor √√√√

2328M, 2.20-GHz processor √√√√

Intel Pentium processor, Dual Core (2-MB L3

cache, 35W)

2020M, 2.40-GHz processor √√√√

B980, 2.40-GHz processor √√√√

Category Description 4540s

(UMA)

B970, 2.30-GHz processor √√√√

Intel Celeron processor (2-MB L3 cache, 35W)

1000M, 1.80-GHz processor √√√√

B840, 1.90-GHz processor √√√√

Chipset Mobile Intel HM76 chipset √√√√

Graphics Intel HD Graphics (UMA) √ √

4540s (Disc)

4440s (UMA)

4440s/

4441s (Disc)

AMD Radeon™ HD 7650M, 1-GB or 2-GB

(discrete)

Panel All display assemblies include 2 wireless local area

network (WLAN) antennas

All displays are LED backlit

39.6-cm (15.6-inch) HD, 1366x768 √

39.6-cm (15.6-inch) HD, 1366x768, includes camera

39.6-cm (15.6-inch) HD, 1366x768, includes camera and WWAN

35.6-cm (14.0-inch) HD, 1366x768 √

35.6-cm (14.0-inch) HD, 1366x768, with camera √√

35.6-cm (14.0-inch) HD, 1366x768, with camera and WWAN

35.6-cm (14.0-inch) HD, BrightView, 1366x768 √

35.6-cm (14.0-inch) HD, BrightView, 1366x768, with camera

35.6-cm (14.0-inch) HD, BrightView, 1366x768, with camera and WWAN

√ √

√√√√

√√

√

√√

√

Memory Two customer-accessible/upgradeable memory

module slots supporting up to 8 GB of RAM

Supports dual-channel memory √√√√

PC3-10600, 1333-MHz, DDR3 √√√√

Supports the following configurations:

● 8192 (4096 × 2)

●

● 4096 (4096 × 1)

●

2 Chapter 1 Product description

√√√√

6144 (4096 + 2048)

4096 (2048 × 2)

2048 (2048 × 1)

Category Description 4540s

(UMA)

4540s (Disc)

4440s (UMA)

4440s/

4441s (Disc)

Brazil

● 8192 (4096 × 2; dual channel)

● 4096 (2048 × 2; dual channel)

● 4096 (4096 × 1)

2048 (2048 × 1)

●

Hard drives Supports 7-mm/9.5-mm, 2.5-in SATA hard drives

with HP 3D DriveGuard

Supports 12.7-mm. 2.5-inch hard drives with HP 3D

DriveGuard

Customer-accessible √√√√

Supports the following drives:

750-GB, 7200-rpm or 5400-rpm

●

640-GB, 5400-rpm

●

● 500-GB, 7200-rpm or 5400-rpm

320-GB, 7200-rpm or 5400-rpm

●

Supports the following drives:

750-GB, 7200-rpm or 5400-rpm

●

√

√√√√

√√

640-GB, 5400-rpm

●

● 500-GB, 7200-rpm

320-GB, 7200-rpm

●

Fixed optical drives Supports the following 12.7-mm SATA optical

DVD-ROM drive √√

Supports no optical drive option √√√√

Audio/Visual Integrated dual-array microphone (webcam models

Integrated mono (non-webcam models) √ √

Stereo speakers (2) √√√√

Integrated webcam (720p HD) √√√√

Supports no camera option √ √

Headphone and microphone jacks √√√√

IDT 92HD87 √√√√

drives:

DVD+/-RW SuperMulti DL

●

Blu-ray ROM DVD+/-RW SuperMulti DL

●

only)

√√√√

Category Description 4540s

(UMA)

Ethernet Realtek RTL8151FH-CG 10/100/1000 √√√√

S3/S4/S5 wake on LAN (AC mode only) √√√√

Ethernet cable not included √√√√

Wireless Integrated WLAN options by way of wireless module:

Two WLAN antennas built into display assembly √√√√

Supports “no WLAN” option √√√√

4540s (Disc)

4440s (UMA)

4440s/

4441s (Disc)

Supports the following WLAN formats:

● Atheros 9485GN 802.11b/g/n 1x1 WiFi and

3012 Bluetooth 4.0 Combo Adapter

Broadcom 4313GN 802.11b/g/n 1x1 WiFi and

●

20702 Bluetooth 4.0 Combo Adapter

Intel Centrino Wireless-N 2230

●

Intel Centrino Advanced-N 6235

●

Ralink WLAN Ralink Ripple3 RT5390F_802.11

●

b/g/n 1x1 PCIe HMC

Atheros AR9485 802.11b/g/n 1x1 WiFi

●

Adapter

● Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0

combo Adapter

Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and

●

Bluetooth 4.0 Combo Adapter

Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter

●

Integrated WWAN options by way of wireless module:

Two WWAN antennas built into display assembly

(world-wide 5 band, configured with panels)

√√√√

√ √

Subscriber identity module (SIM) security

(customer-accessible)

Supports “no WWAN” option √√√√

Supports the following WWAN modules:

● Sierra MC8355 HSPA/CDMA with GPS

● Ericsson 5321 HSPA+ with GPS

Integrated personal area network (PAN) options by way of Bluetooth® module:

Bluetooth 4.0 only supported by combo card √√√√

External media card 6-in-1 Digital Media Reader Slot √√√√

Ports Audio-in (stereo microphone) √√√√

Audio-out (stereo headphone) √√√√

4 Chapter 1 Product description

√ √

Category Description 4540s

(UMA)

RJ-45 (Ethernet, includes link and activity lights) √√√√

USB 3.0 (2) √√√√

USB 2.0 (2) √√√√

4540s (Disc)

4440s (UMA)

4440s/

4441s (Disc)

VGA (Dsub 15-pin) supporting 1600 × 1200

external resolution at 75-GHz (hot plug/unplug with auto-detect)

HDMI √√√√

Multi-pin AC port √√√√

Keyboard/pointing devices

Numeric keypad √√

Touchpad includes: supports 2-way scroll with

Power requirements Smart AC adapter with localized cable plug support

90-W √ √

65-W √ √

9-cell, 93-Wh Li-ion battery √√√√

6-cell, 47-Wh Li-ion battery √√√√

Security Integrated fingerprint reader √√√√

Intel AT support √√√√

Full-sized keyboard √√√√

legend, taps enabled by default, 2-finger scrolling and zoom enabled by default

(3-wire plug with ground pin):

√√√√

Support Kensington security lock √√√√

Support no fingerprint reader option √√√√

Operating system Preinstalled:

Windows 7 Professional 64 with Microsoft Basics √√√√

Windows 7 Professional 32 with Microsoft Basics

(Japan only)

Windows 7 Home Premium 64 with Microsoft

Basics

Windows 8 Professional 64-bit Digital Product Key

(DPK) with Windows 7 Professional Microsoft Basics

Windows 8 Professional 32-bit Digital Product Key

with Windows 7 Professional Microsoft Basics

Windows 8 Multi-language (ML) 64-bit with

Microsoft Basics

Windows 8 Professional 64-bit with Microsoft

Basics

√√

√√√√

√√

√√√√

Category Description 4540s

(UMA)

4540s (Disc)

4440s (UMA)

4440s/

4441s (Disc)

Novell™: SuSE Linux™ – SLED 11, 64-bit, SP2

(not available with WWAN)

FreeDOS √√√√

Preinstalled with Microsoft Office:

Windows 7 Home Basic 64 with Microsoft Office

2010 Starter (not for Japan)

Windows 7 Home Basic 64 with Microsoft Office

2010 Starter – EDGI

Windows 7 Home Basic 64 with Microsoft Office

2010 Professional (Japan only)