HP ProBook 450 G5 Maintenance and Service Guide
HP ProBook 450 G5 Notebook PC
Maintenance and Service Guide
© Copyright 2017 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation in the
U.S. and other countries. Microsoft and
Windows are trademarks of the Microsoft
group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: September 2017
Document Part Number: 941582-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Your product does not support Windows 8 or
Windows 7
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on this product or
provide any Windows 8 or Windows 7 drivers
on http://support.hp.com.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by the International Standard for Safety of
Information Technology Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 6
Right ....................................................................................................................................................................... 6
Left ......................................................................................................................................................................... 7
Display .................................................................................................................................................................... 9
Keyboard area ...................................................................................................................................................... 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Buttons, speakers, and ngerprint reader ........................................................................................ 12
Special keys ....................................................................................................................................... 13
Action keys ........................................................................................................................................ 14
Bottom ................................................................................................................................................................. 15
Labels ................................................................................................................................................................... 16
Inserting a SIM card (select products only) ......................................................................................................... 17
3 Illustrated parts catalog .............................................................................................................................. 18
Computer major components .............................................................................................................................. 18
Cable Kit ............................................................................................................................................................... 21
Display components ............................................................................................................................................ 22
Plastics Kit ........................................................................................................................................................... 24
Bracket Kit ............................................................................................................................................................ 24
Mass storage devices ........................................................................................................................................... 25
Miscellaneous parts ............................................................................................................................................. 26
4 Removal and replacement procedures preliminary requirements .................................................................... 29
Tools required ...................................................................................................................................................... 29
Service considerations ......................................................................................................................................... 29
Plastic parts ....................................................................................................................................... 29
Cables and connectors ...................................................................................................................... 30
Drive handling ................................................................................................................................... 30
Grounding guidelines ........................................................................................................................ 31
Electrostatic discharge damage ..................................................................................... 31
Packaging and transporting guidelines ....................................................... 32
Workstation guidelines ................................................................................ 32
Equipment guidelines ................................................................................... 33
vii
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 34
Component replacement procedures .................................................................................................................. 34
Battery Safe mode ............................................................................................................................ 34
Service doors ..................................................................................................................................... 35
Memory modules ............................................................................................................................... 37
WLAN/Bluetooth combo card ............................................................................................................ 39
WWAN module ................................................................................................................................... 41
Hard drive .......................................................................................................................................... 43
M.2 solid-state drive ......................................................................................................................... 45
Keyboard ........................................................................................................................................... 46
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 49
Component replacement procedures .................................................................................................................. 49
Top cover ........................................................................................................................................... 50
Fingerprint reader assembly ............................................................................................................. 53
Power button board .......................................................................................................................... 55
Speaker assembly ............................................................................................................................. 56
TouchPad assembly ........................................................................................................................... 58
USB board .......................................................................................................................................... 60
Fan ..................................................................................................................................................... 62
Card reader board .............................................................................................................................. 64
Battery ............................................................................................................................................... 65
System board .................................................................................................................................... 67
Heat sink assembly ........................................................................................................................... 70
RTC battery ........................................................................................................................................ 73
Display assembly – non-touch .......................................................................................................... 74
Power connector and cable ............................................................................................................... 81
7 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 82
Using Computer Setup ......................................................................................................................................... 82
Starting Computer Setup .................................................................................................................. 82
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .......................... 82
Navigating and selecting in Computer Setup ................................................................................... 82
Restoring factory settings in Computer Setup ................................................................................. 83
Updating the BIOS ............................................................................................................................. 83
Determining the BIOS version ......................................................................................... 83
Downloading a BIOS update ........................................................................................... 84
Changing the boot order using the f9 prompt .................................................................................. 85
TPM BIOS settings (select products only) ........................................................................................................... 85
Using HP Sure Start (select products only) ......................................................................................................... 85
viii
8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 86
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 86
Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) ........................................... 87
Customizing Remote HP PC Hardware Diagnostics (UEFI) settings ................................................. 87
9 Backing up, restoring, and recovering ........................................................................................................... 88
Creating recovery media and backups ................................................................................................................ 88
Creating HP Recovery media (select products only) ......................................................................... 88
Using Windows tools ........................................................................................................................................... 89
Restore and recovery ........................................................................................................................................... 90
Recovering using HP Recovery Manager ........................................................................................... 90
What you need to know before you get started ............................................................. 90
Using the HP Recovery partition (select products only) ................................................. 91
Using HP Recovery media to recover .............................................................................. 91
Changing the computer boot order ................................................................................ 92
Removing the HP Recovery partition (select products only) ......................................... 92
10 Specications ............................................................................................................................................ 93
39.6-cm (15.6-in) display specications ............................................................................................................. 94
Hard drive specications ..................................................................................................................................... 94
Solid-state drive specications ........................................................................................................................... 95
11 Statement of memory volatility .................................................................................................................. 96
Nonvolatile memory usage ................................................................................................................................. 98
Questions and answers ..................................................................................................................................... 100
Using HP Sure Start (select models only) .......................................................................................................... 101
12 Power cord set requirements .................................................................................................................... 102
Requirements for all countries and regions ...................................................................................................... 102
Requirements for specic countries and regions ............................................................................................. 102
13 Recycling ................................................................................................................................................ 104
Index ........................................................................................................................................................... 105
ix
x
1 Product description
Category Description
Product Name HP ProBook 450 G5 Notebook PC
Processors 8th generation, Intel® Core™ i7 processor, quad core (8-MB L3 cache, 15 W)
i7-8550U, 1.8 GHz/3.7 GHz quad core turbo; Intel UHD Graphics 620
8th generation, Intel Core i5 processors, quad core (6-MB L3 cache, 15 W)
i5-8250U, 1.6 GHz/3.4 GHz quad core turbo; Intel UHD Graphics 620
7th generation, Intel Core i5 processors, dual core (3-MB L3 cache, 15 W)
i5-7200U, 2.5-GHz/3.1-GHz single core turbo; Intel HD Graphics 620
7th generation, Intel Core i3 processor, dual core (3-MB L3 cache, 15 W)
i3-7100U, 2.4-GHz; Intel HD Graphics 620
6th generation, Intel Core i3 processor, dual core (3-MB L3 cache, 15 W)
i3-6006U, 2.0-GHz; Intel HD Graphics 520
Intel Celeron dual core processor (2-MB L3 cache, 15 W)
3865U, 1.8-GHz; Intel HD Graphics
Graphics Supports HD decode, DX12, HDMI 1.4b
Integrated UMA Graphics GT1 and GT2
Integrated with shared video memory; dynamically allocated
Switchable discrete graphics
Nvidia N16S-GMR-S with 2 GB dedicated video memory
Supports CUDA, Optimus, PhysX, GPU Boost 2.0
Panel 39.6 cm (15.6-inch), LED backlight, 16:9 aspect ratio, SVA, HD (1366x768), 220 nits, eDP, HD, slim (3.2 mm)
1 or 2 WLAN antennas, anti–glare (UMA only; not available with camera)
Camera, 1 or 2 WLAN antennas, anti–glare (only available with camera)
Camera, 1 or 2 WLAN antennas, anti–glare, WWAN, (UMA only; only available with camera)
Touch panel, IR camera, 1 or 2 WLAN antennas (only available with camera)
Touch panel, IR camera, 2 WLAN antennas, WWAN (only available with camera)
39.6 cm (15.6-inch), LED backlight, 16:9 aspect ratio, anti-glare, UWVA, HD (1920x1080), 220 nits; eDP, FHD,
IPS, slim (3.2 mm)
1 or 2 WLAN antennas (UMA only; not available with camera)
Camera, 1 or 2 WLAN antennas (only available with camera)
Camera, 1 or 2 WLAN antennas, WWAN (only available with camera)
1
Category Description
Memory Two customer-accessible memory module slots supporting up to 32 GB of RAM
Supports dual-channel memory
PC4, 2133-MHz, DDR4 SODIMMs (models with 8th generation Intel Core processors run at 2400 MHz)
Supports the following congurations:
●
32768 MB (16384 × 2; dual channel)
●
16384 MB (16384 × 1)
●
16384 MB (8192 × 2; dual channel)
●
12288 MB (8192 + 4096; dual channel)
●
8192 MB (8192 × 1)
●
8192 MB (4096 × 2; dual channel)
●
4096 MB (4096 × 1)
Primary storage Supports hard drives with HP 3D DriveGuard
Primary storage not required if primary M.2 storage selected
Supports the following SATA, 7 mm, 2.5 inch hard drives:
●
1-TB, 5400-rpm
●
500-GB, 7200-rpm
●
500-GB, hybrid (8-GB SSD)
Primary M.2
storage
Audio/Visual Audio controls
Ethernet Realtek RTL8111HSH 10/100/1000
Wireless Integrated WLAN options by way of wireless module (select models only)
M.2 2280 SSD (NGFF)
●
512 GB, PCIe, NVMe, TLC (not available with Celeron)
●
256 GB, PCIe, NVMe, value (not available with Celeron)
●
128 GB, SATA, TLC
Integrated mono microphone (non-webcam models only)
Integrated dual-array microphone (webcam models only)
Integrated camera (720p HD) (supports Wide Dynamic Range [WDR])
IR camera (720p HD) (supports WDR)
Stereo speakers (2)
Headphone/microphone combo jack
S3/S4/S5 wake on LAN (AC mode and battery mode)
WLAN antennas built into top of display assembly
Supports HP Connection Optimizer with wi- load balancing
Supports the following wireless adapters via minicard connector:
2 Chapter 1 Product description
Category Description
●
Realtek RTL8822BE 802.11AC 2x2 Wi-Fi + BT 4.2 Combo Adapter
●
Realtek RTL8821CE 802.11AC 1x1 Wi-Fi + BT 4.2 Combo Adapter
●
Intel Dual Band Wireless-AC 3168 802.11ac, 1×1 Wi-Fi + Bluetooth 4.2
●
Intel Dual Band Wireless-AC 8265, 802.11ac, 1×1 Wi-Fi + Bluetooth 4.2 combination adapter
Wireless Personal Area Network (PAN) Bluetooth
Bluetooth 4.2 supported using combo card
Integrated WWAN options by way of wireless module (select models only)
SIM module: Micro SIM/3FF (user accessible under service door)
Supports the following WWAN options using connector:
●
Huawei HP It4132, LTE/HSPA+ w/GPS M.2
●
Fibocom CAT9: Foxconn lt4210 LTE/HSPA+ w/GPS
WWAN antennas (2), worldwide, 5 band, congured at top of panel
External media
card
Ports (Input/
output)
Docking Docking via USB Type-C
Keyboard/pointing
devices
Digital Media Reader Slot
Supports SD, SDHC, SDXC
VGA (Dsub 15-pin) supporting:
●
2048×1536 external resolution at 60-GHz
●
Hot plug/unplug and auto detect
●
HDMI 1.4b
(2) USB 3.0 (right/left)
USB 2.0 powered port (left)
USB Type-C (PD+DP, gen 1)
Headphone/microphone combo jack
RJ-45 (Ethernet, includes link and activity lights)
Multi-pin AC port
Keyboard
HP Premium Keyboard
TouchPad
Power
requirements
Full-sized, chiclet keyboard with numeric keypad, spill-resistant keyboard (backlit or not backlit)
TouchPad requirements
Windows 10 gestures: taps enabled by default: on/o control by driver, 2-nger scrolling and zoom enabled by
default, OSD (enable/disable), 3-nger tap - Cortana, 3- nger ick - App switch, 4-nger tap - Action Center
Battery
3-cell prismatic, 48-Wh, long-life, Li-ion battery
AC adapters
3
Category Description
65-W Smart AC adapter, right angle, 4.5 mm (discrete only)
65-W Smart AC adapter, right angle, 4.5 mm – EM (discrete only)
45-W Smart AC adapter, right angle, 4.5 mm (UMA only)
45-W Smart AC adapter, right angle, 4.5 mm (UMA only) – Argentina
45-W Smart AC adapter, right angle, 2-prong, 4.5 mm (Japan only) (UMA only)
Power cords
3-wire plug - 1.8 m
3-wire plug - 1.0 m
2-wire plug - 1.0 m
Security Security lock
Integrated ngerprint reader (select models only)
TPM 2.0 SLB9670 (Inneon; soldered down)
Hardware enforced rmware protection: HP Hardware Root of Trust
ANSSI Certied Hardware Root of Trust: Yes
Hardware enforced software protection: No
Firmware based operating system recovery: No
Operating system Operating system version
Windows 10
Preinstalled
Windows 10 Home 64
Windows 10 Home 64 – Plus
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language – Plus
Windows 10 Home 64 Chinese Market - CPPP
Windows 10 Home 64 Chinese Market - CPPP - Plus
Windows 10 Home 64 StF MSNA for Higher Education
Windows 10 Home 64 StF MSNA for Higher Education - Strategic
Windows 10 Professional 64
Windows 10 Professional StF MSNA EM
Windows 10 Professional 64 StF MSNA - Standard
Windows 10 Professional 64 StF MSNA - Plus
Windows 10 Professional StF MSNA - Strategic
FreeDOS 2.0
Restore Media (DRDVD/SRDVD)
4 Chapter 1 Product description
Category Description
DRDVD Windows 10
Restore Media (OSDVD)
Windows 10 Professional 64
Certied
Microsoft WHQL
Web-only support
Windows 10 Enterprise
Windows 10 Enterprise 64 LTSB 1607
Serviceability End-user replaceable parts
AC adapter
M.2 solid-state drive
Hard drive
Memory module
WLAN module
WWAN module
WWAN SIM card
Keyboard
5
2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Right
Component Description
(1) USB Type-C power connector port, SuperSpeed
port, and DisplayPort
(2) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
(3) HDMI port Connects an optional video or audio device, such as a high-
(4) External monitor port Connects an external VGA monitor or projector.
(5) RJ-45 (network) jack/status lights Connects a network cable.
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects a USB device that has a Type-C connector, such as a
cell phone, camera, activity tracker, or smartwatch, and
provides high-speed data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may be
required.
tracker, or smartwatch, and provides high-speed data transfer.
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
●
Green (right): The network is connected.
●
Amber (left): Activity is occurring on the network.
(6) Battery light When AC power is connected:
6 Chapter 2 Components
●
White: The battery charge is greater than 90 percent.
Left
Component Description
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●
O: The battery is not charging.
(7) Power connector Connects an AC adapter.
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) USB 2.0 powered port Connects a USB device, such as a cell phone, camera, activity
tracker, optical drive, or smartwatch, and provides data transfer.
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
Left 7
Component Description
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
1. Type support in the taskbar search box, and then select
the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then
select User Guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(5) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
1. Hold the card label-side up, with the connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
(6) Drive light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
8 Chapter 2 Components
Display
Component Description
(1) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide
(3) Camera(s) (select products only) Allow you to video chat, record video, and record still images. Some
(4) Internal microphones (1 or 2 depending on model) Record sound.
(5) Camera light (select products only) On: One or more cameras are in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
area networks (WWANs).
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
Display 9
Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 Components
Lights
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
(3) Fn lock light On: The fn key is locked.
(4) Mute light
(5) Microphone mute light
(6) Num lk light On: Num lock is on.
(7) Wireless light On: An integrated wireless device, such as a wireless local area
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
letters.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
●
Amber: Microphone is o.
●
O: Microphone is on.
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
Keyboard area 11
Buttons, speakers, and ngerprint reader
Component Description
(1) Power button
(2) Speakers (2) Produce sound.
(3) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲
Right-click the Power meter icon and then select
Power Options.
logon.
12 Chapter 2 Components
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
(2) fn key Executes frequently used system functions when pressed in
the fn key.
combination with another key. Such key combinations are called
hot keys.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
See Action keys on page 14.
(5) num lk key Turns the embedded numeric keypad on and o when pressed in
combination with the fn key.
– or –
Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lk is pressed, the integrated keypad can be used like an
external numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
Keyboard area 13
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 13.
▲
Icon Description
To use an action key, press and hold the key.
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display
to monitor display to simultaneous display on both the computer and monitor.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Turns the wireless feature on or o.
NOTE: A wireless network must be set up before a wireless connection is possible.
Initiates Sleep, which saves your information in system memory. The display and other system components
turn o and power is conserved. To exit Sleep, briey press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding
the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.
14 Chapter 2 Components
Bottom
Component Description
(1) Service doors (2) Provide access to the hard drive bay, the WLAN module slot, the WWAN module
slot, the SIM card slot, and the memory module slots.
CAUTION: To prevent an unresponsive system, replace the wireless module only
with a wireless module authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or region. If you replace the
module and then receive a warning message, remove the module to restore
computer functionality, and then contact support.
▲ Type support in the taskbar search box, and then select the HP Support
Assistant app.
– or –
Click the question mark icon in the taskbar.
(2) SIM card slot (select
products only)
(3) Vent Enables airow to cool internal components.
Supports a wireless subscriber identity module (SIM) card. The SIM card slot is
located under the service door.
NOTE: The computer fan starts up automatically to cool internal components
and prevent overheating. It is normal for the internal fan to cycle on and o during
routine operation.
Bottom 15
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, the bottom of a tablet kickstand, inside the battery bay, under the service door, or on the back of
the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Serial number
(3) Product number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
16 Chapter 2 Components
Inserting a SIM card (select products only)
CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM card.
To insert a SIM card, follow these steps:
1. Turn o the computer by using the Shut down command.
2. Close the display.
3. Disconnect all external devices connected to the computer.
4. Unplug the power cord from the AC outlet.
5. Turn the computer upside down on a at surface.
6. Remove the service door.
7. Open the SIM locking hinged connector.
8. Gently press the SIM card (1) into the connector, and then rotate the hinge (2) down to secure the SIM
card.
NOTE: The SIM card in your computer may look slightly dierent from the illustration in this section.
NOTE: See the image in the service bay to determine which way the SIM card should be inserted into
your computer.
To remove a SIM card, rotate the SIM connector hinge upward, and then remove the SIM card from the
connector.
Inserting a SIM card (select products only) 17
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 16 for details.
18 Chapter 3 Illustrated parts catalog
Item Description Spare part number
(1) Display panel assembly, touch screen
NOTE: Touch displays are spared only as whole assemblies.
Non-touch displays are spared only at the subcomponent level. Non-touch assemblies are not
spared as whole units.
For use in models with WLAN only L00871-001
For use in models with WLAN and WWAN L00872-001
(2) Keyboard (includes cable)
NOTE: For a detailed list of keyboard country codes, see Keyboard on page 46.
No backlight L01028-xxx
Backlit L01027-xxx
(3) Top cover L00844-001
(4) Power button board L00832-001
(5) TouchPad L00846-001
(6) Speaker assembly L00838-001
(7) Battery, Li-ion (4-cell, 48 WHr, 4.21 Ah) 851610-855
(8) Fingerprint reader assembly (includes cable) L00851-001
(9) Fan L00843-001
(10) Models with discrete graphics L00841-001
(11) Models with UMA graphics L00840-001
(12) RTC battery 746439-001
(13) System board (includes replacement thermal material)
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 10 operating system
Models with UMA graphics:
●
Intel Core i7-8550U processor L00830-xxx
●
Intel Core i5-8250U processor (WWAN models) L00829-xxx
●
Intel Core i5-8250U processor L00828-xxx
●
Intel Core i3-7100U processor L00827-xxx
●
Intel Core i3-6006U processor L00826-xxx
●
Intel Celeron 3865U processor L00822-xxx
Models with 2 GB of discrete graphics:
●
Intel Core i7-8550U processor L00825-xxx
●
Intel Core i5-8250U processor L00824-xxx
●
Intel Core i3-7100U processor L00823-xxx
Computer major components 19
Item Description Spare part number
Heat sink assembly (includes replacement thermal material)
(14) Power connector cable L01952-001
(15) USB board L00831-001
(16) Card reader board L00833-001
(17) Base enclosure L00849-001
(18) Hard drive
1 TB, 5400 rpm, 7 mm 762990-001
500 GB, 5400 rpm, 7 mm, hybrid (8-GB SSD) 732000-001
500 GB, 7200 rpm, 7 mm 778189-001
(19) Hard drive cover
NOTE: The hard drive cover is included in the Hard Drive Hardware Kit.
(20) Memory modules (DDR4-2133)
16-GB 820571-001
8-GB 820570-001
4-GB 820569-001
(21) M.2 solid-state drive
512-GB, Turbo Drive L00875-001
256-GB, PCIe L00874-001
128-GB, SATA-3 L00873-001
(22) WLAN module
Intel Dual Band Wireless-AC 3168 802.11ac, 1×1 Wi-Fi + Bluetooth 4.0 combination adapter 852511-001
Intel Dual Band Wireless-AC 8265, 802.11ac, 2×2 Wi-Fi + Bluetooth 4.2 combination adapter 851594-001
Realtek RTL8822BE 802.11AC 2x2 Wi-Fi + BT 4.2 Combo Adapter 915623-001
Realtek RTL8821CE 802.11AC 1x1 Wi-Fi + BT 4.2 Combo Adapter 915621-001
(23) WWAN module
L00836-001
Huawei HP It4132, LTE/HSPA+ w/GPS M.2 845710-002
Fibocom CAT9: Foxconn lt4210 LTE/HSPA+ w/GPS 917823-001
(24) Main service door
NOTE: The main service door is included in the Plastic Kit.
(25) Drive service door
NOTE: The drive service door is included in the Hard Drive Hardware Kit.
20 Chapter 3 Illustrated parts catalog
L00834-001
L00836-001
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