HP ProBook 450 G3 Maintenance and Service Guide
HP ProBook 450 G3 Notebook PC
Maintenance and Service Guide
© Copyright 2015 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: September 2015
Document Part Number: 824660-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by the International Standard for Safety of
Information Technology Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 7
Display .................................................................................................................................................................... 7
Top .......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Buttons, speakers, and ngerprint reader ........................................................................................ 10
Keys ................................................................................................................................................... 11
Front ..................................................................................................................................................................... 12
Bottom ................................................................................................................................................................. 13
Left ....................................................................................................................................................................... 15
Right ..................................................................................................................................................................... 16
Labels ................................................................................................................................................................... 17
3 Illustrated parts catalog .............................................................................................................................. 18
Computer major components .............................................................................................................................. 18
Plastics Kit ........................................................................................................................................................... 22
Display components ............................................................................................................................................ 23
Cable Kit ............................................................................................................................................................... 24
Mass storage devices ........................................................................................................................................... 25
Miscellaneous parts ............................................................................................................................................. 26
4 Removal and replacement procedures preliminary requirements .................................................................... 28
Tools required ...................................................................................................................................................... 28
Service considerations ......................................................................................................................................... 28
Plastic parts ....................................................................................................................................... 28
Cables and connectors ...................................................................................................................... 29
Drive handling ................................................................................................................................... 29
Grounding guidelines ........................................................................................................................ 30
Electrostatic discharge damage ..................................................................................... 30
Packaging and transporting guidelines ....................................................... 31
Workstation guidelines ................................................................................ 31
Equipment guidelines ................................................................................... 32
vii
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 33
Component replacement procedures .................................................................................................................. 33
Battery ............................................................................................................................................... 34
Service doors ..................................................................................................................................... 35
Optical drive ....................................................................................................................................... 37
Hard drive .......................................................................................................................................... 39
Memory modules ............................................................................................................................... 41
WLAN/Bluetooth combo card ............................................................................................................ 43
WWAN module ................................................................................................................................... 45
M.2 solid-state drive ......................................................................................................................... 47
Keyboard ........................................................................................................................................... 48
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 53
Component replacement procedures .................................................................................................................. 53
Top cover ........................................................................................................................................... 53
Fingerprint reader assembly ............................................................................................................. 57
Power button board .......................................................................................................................... 59
USB/audio board ................................................................................................................................ 61
Function board .................................................................................................................................. 63
Card reader board .............................................................................................................................. 65
Fan ..................................................................................................................................................... 67
Optical drive connector cable ............................................................................................................ 69
Battery connector cable .................................................................................................................... 70
System board .................................................................................................................................... 71
RTC battery ........................................................................................................................................ 74
Speaker assembly ............................................................................................................................. 76
Heat sink assembly ........................................................................................................................... 78
Display assembly ............................................................................................................................... 81
Power connector and cable ............................................................................................................... 86
7 Computer Setup (BIOS) and MultiBoot in Windows 7 ....................................................................................... 87
Using Computer Setup ......................................................................................................................................... 87
Starting Computer Setup .................................................................................................................. 87
Navigating and selecting in Computer Setup ................................................................................... 87
Restoring factory settings in Computer Setup ................................................................................. 88
Updating the BIOS ............................................................................................................................. 88
Determining the BIOS version ......................................................................................... 88
Downloading a BIOS update ........................................................................................... 89
Using MultiBoot ................................................................................................................................................... 89
About the boot device order ............................................................................................................. 89
viii
Choosing MultiBoot preferences ....................................................................................................... 90
Setting a new boot order in Computer Setup ................................................................. 90
Dynamically choosing a boot device using the f9 prompt ............................................. 90
Setting a MultiBoot Express prompt .............................................................................. 91
Entering MultiBoot Express preferences ........................................................................ 91
Using HP Sure Start (select models only) ............................................................................................................ 91
8 Computer Setup (BIOS) and MultiBoot in Windows 8.1 ..................................................................................... 92
Using Computer Setup ......................................................................................................................................... 92
Starting Computer Setup .................................................................................................................. 92
Navigating and selecting in Computer Setup ................................................................................... 92
Restoring factory settings in Computer Setup ................................................................................. 93
Updating the BIOS ............................................................................................................................. 93
Determining the BIOS version ......................................................................................... 93
Downloading a BIOS update ........................................................................................... 94
Using MultiBoot ................................................................................................................................................... 95
About the boot device order ............................................................................................................. 95
Choosing MultiBoot preferences ....................................................................................................... 95
Setting a new boot order in Computer Setup ................................................................. 95
Dynamically choosing a boot device using the f9 prompt ............................................. 96
Setting a MultiBoot Express prompt .............................................................................. 96
Entering MultiBoot Express preferences ........................................................................ 96
Using HP Sure Start (select models only) ............................................................................................................ 97
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................ 98
Using Computer Setup ......................................................................................................................................... 98
Starting Computer Setup .................................................................................................................. 98
Navigating and selecting in Computer Setup ................................................................................... 98
Restoring factory settings in Computer Setup ................................................................................. 99
Updating the BIOS ............................................................................................................................. 99
Determining the BIOS version ......................................................................................... 99
Downloading a BIOS update ......................................................................................... 100
Changing the boot order using the f9 prompt ................................................................................ 101
TPM BIOS settings (select products only) ......................................................................................................... 101
Using HP Sure Start (select products only) ....................................................................................................... 101
10 Computer Setup (BIOS) in Ubuntu Linux ..................................................................................................... 102
Starting Computer Setup ................................................................................................................................... 102
Using Computer Setup ....................................................................................................................................... 102
Navigating and selecting in Computer Setup ................................................................................. 102
ix
Restoring factory settings in Computer Setup ............................................................................... 103
Updating the BIOS .............................................................................................................................................. 103
Determining the BIOS version ......................................................................................................... 103
Downloading a BIOS update ............................................................................................................ 104
11 HP PC Hardware Diagnostics (UEFI) ............................................................................................................ 105
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 105
12 Backup and recovery in Windows 7 ............................................................................................................ 107
Creating recovery media and backups .............................................................................................................. 107
Guidelines ........................................................................................................................................ 107
Creating recovery media with HP Recovery Disc Creator ............................................................... 107
Creating recovery media ............................................................................................... 108
Backing up your information .......................................................................................................... 108
Performing a system recovery .......................................................................................................................... 109
Using the Windows recovery tools .................................................................................................. 109
Using f11 recovery tools (select models only) ............................................................................... 110
Using Windows 7 operating system media ..................................................................................... 110
13 Backup and recovery in Windows 8.1 ......................................................................................................... 112
Backing up your information ............................................................................................................................. 112
Performing a system recovery .......................................................................................................................... 112
Using the Windows recovery tools .................................................................................................. 112
Using f11 recovery tools ................................................................................................................. 113
Using Windows operating system media (purchased separately) ................................................. 114
Using Windows Refresh or Windows Reset .................................................................................... 114
Using HP Software Setup ................................................................................................................ 114
14 Backup and recovery in Windows 10 .......................................................................................................... 115
Creating recovery media and backups .............................................................................................................. 115
Creating HP Recovery media (select products only) ....................................................................... 115
Using Windows tools ......................................................................................................................................... 116
Restore and recovery ......................................................................................................................................... 117
Recovering using HP Recovery Manager ........................................................................................ 117
What you need to know before you get started ........................................................... 117
Using the HP Recovery partition (select products only) .............................................. 118
Using HP Recovery media to recover ............................................................................ 118
Changing the computer boot order .............................................................................. 119
Removing the HP Recovery partition (select products only) ....................................... 119
x
15 Backup and Recovery in Ubuntu Linux ........................................................................................................ 120
Creating backups ............................................................................................................................................... 120
Backing up your information ............................................................................................................................. 120
Performing a system recovery .......................................................................................................................... 121
USB Recovery option (select models only) ....................................................................................................... 121
Remove everything and reinstall Ubuntu ......................................................................................................... 122
16 Specications .......................................................................................................................................... 124
Computer specications .................................................................................................................................... 124
39.6-cm (15.6-in) display specications .......................................................................................................... 125
Hard drive specications ................................................................................................................................... 126
Solid-state drive specications ......................................................................................................................... 127
DVD±RW SuperMulti DL Drive specications .................................................................................................... 128
Blu-ray ROM DVD±RW SuperMulti DL Drive ....................................................................................................... 129
DVD-ROM drive .................................................................................................................................................. 130
17 Statement of memory volatility ................................................................................................................ 131
Nonvolatile memory usage ............................................................................................................................... 135
Questions and answers ..................................................................................................................................... 137
Using HP Sure Start (select models only) .......................................................................................................... 138
18 Power cord set requirements .................................................................................................................... 139
Requirements for all countries and regions ...................................................................................................... 139
Requirements for specic countries and regions ............................................................................................. 139
19 Recycling ................................................................................................................................................ 141
Index ........................................................................................................................................................... 142
xi
xii
1 Product description
Category Description UMA Discrete
Product Name HP ProBook 450 G3 Notebook PC √ √
Processors 6th generation, Intel® Core™ i7 processor, Dual Core (4-MB L3 cache, 15 W)
6500U, 2.6 GHz/3.1 GHz Single Core Turbo
6th generation, Intel Core i5 processors, Dual Core (3-MB L3 cache, 15 W)
6200U, 2.3-GHz/2.8-GHz Single Core Turbo processor
6th generation, Intel Core i3 processors, Dual Core (3-MB L3 cache, 15 W)
6100U, 2.3-GHz processor/Intel HD Graphics 520
Intel Pentium Dual-core Processor, Skylake (2-MB L3 cache)
4405U, 2.1-GHz processor/Intel HD Graphics
Intel Celeron Dual-core Processor, Skylake (2-MB L3 cache)
3855U, 1.6-GHz processor/Intel HD Graphics
Chipset Intel Skylake; integrated with processor √ √
Graphics Integrated UMA Graphics GT1 and GT2 (Intel processors)
See processor category.
Switchable discrete (Intel processors)
AMD Radeon R7 M340 with 2 GB or 1 GB dedicated video memory
Supports HD decode, DX12, HDMI, PX 7.0 √ √
Panel 39.6-cm (15.6-inch) HD, 1366x768, 220 nits, 3.8 mm
eDP – at
1 or 2 WLAN antennas, camera
1 or 2 WLAN antennas, camera, WWAN
Touch panel, 1 or 2 WLAN antennas, camera
√ √
√
√
√ √
Touch panel, 1 or 2 WLAN antennas, camera, WWAN √
39.6-cm (15.6-inch) FHD, 1920x1080, 220 nits, 3.2 mm
eDP – slim
1 or 2 WLAN antennas
1 or 2 WLAN antennas, camera
1 or 2 WLAN antennas, WWAN, camera √
Memory Two customer-accessible memory module slots supporting up to 16 GB of RAM
Supports dual-channel memory
PC3L-12800, 1600-MHz, DDR3L SODIMMs
Supports the following congurations:
√ √
√ √
1
Category Description UMA Discrete
●
16384 MB (8192 × 2; dual channel)
●
12288 MB (8192 + 4096; dual channel)
●
8192 MB (8192 × 1)
●
8192 MB (4096 × 2; dual channel)
●
6144 MB (4096 + 2048; dual channel)
●
4096 MB (4096 × 1)
●
2048 MB (2048 × 1)
Primary storage Supports 7-mm/9.5-mm, 2.5-in SATA hard drives with HP 3D DriveGuard
Customer-accessible
Supports the following drives:
●
2.0-TB, 5400-rpm
●
1-TB, 5400-rpm
●
500-GB, 7200-rpm
●
500-GB, 5400-rpm
●
500-GB, 5400-rpm, hybrid (8-GB SSD)
Mini card M.2 2280 SSD (NGFF), SATA-3
Supports the following drives:
●
256 GB TLC
●
128 GB TLC
Set as primary storage if selected.
Fixed optical drives Supports the following 9.5-mm SATA optical drives:
●
DVD-ROM
●
DVD+/-RW SuperMulti DL
●
Blu-ray ROM DVD+/-RW SuperMulti DL
Supports no optical drive option
√ √
√ √
√ √
Audio/Visual Integrated camera (720p HD)
Ethernet Realtek RTL8111HSH-CG 10/100/1000
Wireless Integrated WLAN options by way of wireless module: √ √
2 Chapter 1 Product description
√ √
Stereo speakers (2)
Integrated dual-array microphone (webcam models only)
Integrated mono microphone (non-webcam models only)
Headphone/microphone combo jack
Conexant CX7501
HD audio with DTS Studio Sound
Supports “no camera” option
√ √
S3/S4/S5 wake on LAN (AC mode and battery mode)
Ethernet cable not included
Category Description UMA Discrete
WLAN antennas built into display assembly
Supports “no WLAN/Bluetooth” option
Integrated WLAN options by way of wireless module:
WLAN antennas built into display assembly
Supports “no WLAN/Bluetooth” option
Integrated WLAN options by way of wireless module:
WLAN antennas built into display assembly
Supports “no WLAN/Bluetooth” option
●
Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter
●
Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
●
Realtek RTL8723BE bgn 1x1 + BT 4 LE PCIe+USB NGFF 2230 M.2
●
Broadcom 943228 abgn 2x2 + BT 4 LE PCIe+USB NGFF 2230
●
7260NGW Intel Dual Band Wireless-AC 7260 802.11ac, Dual Band, 2x2 Wi-Fi +
Bluetooth 4.0
●
Intel Dual Band Wireless-AC 3165 802.11ac, Dual Band, 1×1 Wi-Fi + Bluetooth 4.0
Wireless Personal Area Network (PAN) only supported by Bluetooth 4.0 combo card
Integrated WWAN options by way of wireless module:
Two WWAN antennas built into display assembly (world-wide 5 band, congured with
panels)
Subscriber identity module (SIM) security (customer-accessible)
Supports “no WWAN” option
Supports the following WWAN modules:
●
HP hs3110 HSPA+ Intel Mobile Broadband Module
●
HP lt4110 LTE/HSPA+ Intel Mobile Broadband Module
External media card Digital Media Reader Slot
Supports SD, SDHC, SDXC
Ports Headphone/Microphone Combo Jack
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (2)
USB 2.0 (2)
VGA (Dsub 15-pin) supporting 2048 × 1536 external resolution at 50-GHz (hot plug/
unplug with auto-detect)
HDMI 1.4
√ √
√ √
√ √
Keyboard/pointing
devices
Multi-pin AC port
Keyboards
HP Advanced Keyboard
Full-sized, chiclet, spill-resistant keyboard with numeric keypad
Backlit, full-sized, chiclet, spill-resistant keyboard with numeric keypad
√ √
3
Category Description UMA Discrete
Touchpad requirements
Touchpad gestures enabled by default: on/o button on board, taps enabled by
default, 2-nger scrolling and zoom enabled by default, OSD (enable/disable), Win8 2
nger tap=right click, Win8 edge swipes
Touchpad gestures disabled by default: 3 nger ick, 2 nger rotate, momentum
motion, 1 nger vertical scroll
Power requirements AC adapters
65-W Smart AC adapter with localized cable plug support (3-wire plug with ground pin)
65-W Smart AC adapter (EM) with localized cable plug support (3-wire plug with ground
pin)
45-W Smart AC adapter with localized cable plug support (3-wire plug with ground pin) √
45-W AC adapter (2-prong)(Japan only) √ √
Power cords
Power cord: 3-wire plug - 1.8 m or 1.0 m
Power cord: 2-wire plug - 1.0 m
Batteries
6-cell, 55-Wh, 2.8 Ah, Li-ion battery (long life)
4-cell, 44-Wh, 3.0 Ah, Li-ion battery
Security Integrated ngerprint reader
Supports “No ngerprint reader” option
Security lock
TPM SLB9670 (FW ver. 1.2) (Inneon; soldered down)
TPM support
√
√
√ √
√ √
√ √
Operating system Operating system version:
4 Chapter 1 Product description
√ √
Windows 7 Service Pack 1
Windows 8.1 Update
Ubuntu Linux 14.04
Preinstalled:
Windows 7 Professional 64
Windows 7 Home Basic 64 – CPPP
Windows 7 Professional 64 – StF MSNA
Windows 7 Professional 32
Windows 8.1 CH 64 – CPPP
Windows 8.1 (EM) 64
Windows 8.1 (EM) 64 – High End
Windows 8.1 (ML) 64
Windows 8.1 (ML) 64 – High End
Windows 8.1 Professional 64
Category Description UMA Discrete
Windows 8.1 Core for Higher Education ML 64
Windows 8.1 Professional StF MSNA EM
Windows 10 Home 64
Windows 10 Home 64 – StF MSNA for Higher Education
Windows 10 Home 64 Single Language
Windows 10 Home 64 Chinese Market
Windows 10 Home 64 Chinese Market – CPPP
Windows 10 Home 64 High-end
Windows 10 Home 64 High-end Single Language
Windows 10 Home 64 High-end Chinese Market
Windows 10 Professional 64
Windows 10 Professional 64 – StF MSNA EM
Windows 10 Professional 64 Downgrade Windows 7 32
Windows 10 Professional 64 Downgrade Windows 7 64
Windows 10 Professional 64 Downgrade Windows 7 64 – StF MSNA EM
Ubuntu Linux 14.04
Ubuntu Kylin Linux 14.04
FreeDOS 2.0
Restore Media (DRDVD/SRDVD):
DRDVD Windows 10
DRDVD Windows 8.1
DRDVD Windows 7
SRDVD Ubuntu Linux
Restore Media (OSDVD):
Windows 7 Professional 32
Windows 7 Professional 64
Windows 8.1 (Update) Professional 64
Windows 8.1 (Update) Professional for Education 64
Windows 8.1 (Update) 64
Windows 8.1 (Update) Country Specic 64
Windows 8.1 (Update) Emerging Market 64
Windows 10 Professional 64
Web-only support:
Windows 7 Professional 32
Windows 7 Enterprise 64
Windows 7 Enterprise 32
Windows 8.1 Enterprise 64
√ √
√ √
√ √
5
Category Description UMA Discrete
Windows 10 Enterprise
Certied:
Microsoft WHQL
Serviceability End-user replaceable parts:
AC adapter
Battery (system)
Hard drive
M.2 solid-state drive
Memory module
WWAN module
WLAN module
Keyboard
√ √
√ √
6 Chapter 1 Product description
2 External component identication
Display
Component Description
(1) Wireless antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs) and wireless wide area networks (WWANs).
(2) Internal microphones (2) Record sound.
(3) Webcam light (select products only) On: The webcam is in use.
(4) Webcam (select products only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
Windows 7: Select Start > All Programs > Communication and Chat
> HP Webcam.
Windows 8.1: Access HP Support Assistant from the Start screen by
selecting the HP Support Assistant app.
Windows 10: Type camera in the taskbar search box, and then
select Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region. To access this guide:
Windows 7: Select Start > All Programs > HP Help and Support > HP Documentation.
Display 7
Top
TouchPad
Component Description
Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.
Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation.
Component Description
(1) TouchPad on/o button Turns the TouchPad on and o.
(2) TouchPad zone Reads your nger gestures to move the pointer or activate
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identication
items on the screen.
Lights
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
(3) Microphone mute light
(4) Num lock light On: Num lock is on.
(5) Wireless light On: An integrated wireless device, such as a wireless local area
(6) Mute light
(7) TouchPad light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
letters.
●
Amber: microphone sound is o.
●
O: microphone sound is on.
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
●
Amber: Computer sound is o.
●
White: Computer sound is on.
●
Amber: The TouchPad is o.
●
O: The TouchPad is on.
Top 9
Buttons, speakers, and ngerprint reader
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
Windows 7: Select Start > Control Panel > System and Security
> Power Options.
Windows 8.1: From the Start screen, type power, select Power
and sleep settings, and then select Power and sleep from the
list of applications.
Windows 10: Type power in the taskbar search box, and then
select Power and sleep settings.
– or –
Right-click the Start button, and then select Power Options.
(2) Speakers (2) Produce sound.
10 Chapter 2 External component identication
Keys
Component Description
(3) Wireless button Turns the wireless feature on or o but does not establish a
wireless connection.
A wireless network must be set up before a wireless connection is
possible.
(4) Volume mute button Mutes and restores speaker sound.
(5) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
logon.
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lock key, or the esc
key.
(3) Windows key Windows 7: Displays the Windows Start menu.
Windows 8.1: Returns you to the Start screen from an open app
or the Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
Windows 10: Opens the Windows Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
Top 11
Front
Component Description
(5) num lock key Turns the integrated numeric keypad on and o.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard that
enables you to add, subtract, and perform other numeric tasks.
When num lock is on, the integrated keypad can be used like an
external numeric keypad.
Component Description
(1) Drive light
(2) Memory card reader Reads optional memory cards that store, manage, share,
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
or access information.
12 Chapter 2 External component identication
Bottom
Component Description
(1) Service door Provides access to the wireless LAN (WLAN) module slot,
the WWAN module slot, and the SIM card slot.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore computer
functionality, and then contact support.
To access Help and Support in Windows 7: Select Start >
Help and Support.
To access HP Support Assistant: in Windows 8.1: From the
Start screen, select the HP Support Assistant app.
Windows 10:
Type support in the taskbar search box, and then select
the HP Support Assistant app.
- or -
Click the question mark icon in the taskbar.
(2) Battery lock latch Locks the battery in the battery bay.
Bottom 13
Component Description
(3) Battery bay Holds the battery.
(4) Battery release latch Releases the battery.
(5) Vents (3) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(6) Service door Provides access to the hard drive bay and the memory
module slots.
(7) SIM card slot Supports a wireless subscriber identity module (SIM) card.
The SIM card slot is located inside the service door.
14 Chapter 2 External component identication
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Power connector Connects an AC adapter.
(3) Battery light When AC power is connected:
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●
O: The battery is not charging.
(4) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(5) External monitor port Connects an external VGA monitor or projector.
(6) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High Denition Multimedia Interface (HDMI)
device.
(7) USB 3.0 ports (2) Connect an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
Left 15
Right
Component Description
(1) Optical drive (select products only) Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
(2) Optical drive eject button (select products only) Releases the optical drive disc tray.
(3) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this document:
Windows 7:
Select Start > All Programs > HP Help and Support > HP
Documentation.
Windows 8.1:
From the Start screen, type support, and then select the HP
Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the
notication area, at the far right of the taskbar.
Windows 10:
Select Start, select All apps, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(4) USB 2.0 ports (2) Connect an optional USB device, such as a keyboard, mouse,
(5) RJ-45 (network) jack/status lights Connects a network cable.
16 Chapter 2 External component identication
external drive, printer, scanner or USB hub.
●
Green (right): The network is connected.
●
Amber (left): Activity is occurring on the network.
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 17
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 17 for details.
18 Chapter 3 Illustrated parts catalog
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