Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Centrino
are trademarks of Intel Corporation in the
U.S. and other countries. AMD is a
trademark of Advanced Micro Devices, Inc.
Microsoft and Windows are U.S. registered
trademarks of the Microsoft group of
companies.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: June 2014
Document Part Number: 763921-001
Product notice
This user guide describes features that are
common to most models. Some features
may not be available on your computer.
This computer may require upgraded and/
or separately purchased hardware and/or a
DVD drive to install the Windows 7 software
and take full advantage of Windows 7
functionality. Go to
http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
To access the latest user guide, go to
http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and
then follow the on-screen instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused
product (hardware and software) within 14
days for a full refund subject to the refund
policy of your seller.
For any further information or to request a
full refund of the price of the computer,
please contact your seller.
Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
Finding information ............................................................................................................................... 2
2 Getting to know your computer ......................................................................................................................... 4
Right ..................................................................................................................................................... 4
Left ....................................................................................................................................................... 7
Top ..................................................................................................................................................... 13
Front ................................................................................................................................................... 25
3 Connecting to a network ................................................................................................................................. 26
Connecting to a wireless network ....................................................................................................... 26
Using the wireless controls ................................................................................................ 26
Turning wireless devices on or off ..................................................................... 26
Using HP Connection Manager (select models only) ........................................ 27
Using the wireless button .................................................................................. 27
Using operating system controls ....................................................................... 27
Using a WLAN ................................................................................................................... 27
Using an Internet service provider .................................................................... 28
Setting up a WLAN ............................................................................................ 28
Configuring a wireless router ............................................................................ 28
Protecting your WLAN ....................................................................................... 29
Connecting to a WLAN ...................................................................................... 29
Using HP Mobile Broadband (select models only) ............................................................ 29
Inserting and removing a SIM (select models only) .......................................... 30
Using GPS (select models only) ........................................................................................ 31
Using Bluetooth wireless devices (select models only) ..................................................... 31
Connecting to a wired network ........................................................................................................... 32
Connecting to a local area network (LAN) ......................................................................... 32
v
4 Navigating using the keyboard, touch gestures and pointing devices ............................................................ 33
Using pointing devices ....................................................................................................................... 33
Video .................................................................................................................................................. 41
Configuring audio for HDMI ............................................................................................... 43
6 Power management ........................................................................................................................................ 44
Shutting down the computer ............................................................................................................... 44
Setting power options ......................................................................................................................... 44
Using power-saving states ................................................................................................. 44
Initiating and exiting Sleep ................................................................................ 45
Initiating and exiting Hibernation ....................................................................... 45
Using the power meter and power settings ....................................................... 45
Setting password protection on wakeup ........................................................... 46
Using battery power ........................................................................................................... 46
vi
Finding additional battery information ............................................................... 46
Using Battery Check ......................................................................................... 46
Displaying the remaining battery charge ........................................................... 47
Maximizing battery discharge time .................................................................... 47
Using HP PC Hardware Diagnostics (UEFI) (select models only) ..................................................... 87
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 88
13 Support ......................................................................................................................................................... 89
Contacting support ............................................................................................................................. 89
Input power ......................................................................................................................................... 91
Appendix A Traveling with or shipping your computer ....................................................................................... 92
ix
Appendix B Troubleshooting .............................................................................................................................. 93
The computer is unable to start up .................................................................................... 93
The computer screen is blank ............................................................................................ 93
Software is functioning abnormally .................................................................................... 94
The computer is on but not responding ............................................................................. 94
The computer is unusually warm ....................................................................................... 94
An external device is not working ...................................................................................... 94
The wireless network connection is not working ................................................................ 95
A disc does not play ........................................................................................................... 95
A movie is not visible on an external display ..................................................................... 95
The process of burning a disc does not begin, or it stops before completion .................... 96
Appendix C Electrostatic discharge ................................................................................................................... 97
Index ................................................................................................................................................................... 98
x
1Welcome
After you set up and register the computer, it is important to take the following steps:
Connect to the Internet—Set up your wired or wireless network so that you can connect to the
●
Internet. For more information, see
Update your antivirus software—Protect your computer from damage caused by viruses. The
●
software is preinstalled on the computer. For more information, see
on page 70.
Connecting to a network on page 26.
Using antivirus software
Get to know your computer—Learn about your computer features. See
●
computer on page 4 and Navigating using the keyboard, touch gestures and pointing devices
on page 33 for additional information.
Find installed software—Access a list of the software preinstalled on the computer:
●
Select Start > All Programs. For details about using the software included with the computer, see
the software manufacturer's instructions, which may be provided with the software or on the
manufacturer's website.
Back up your hard drive by creating recovery discs or a recovery flash drive. See
●
recovery on page 78.
Getting to know your
Backup and
1
Finding information
You have already used
Setup Instructions
to turn on the computer and locate this guide. To locate
resources that provide product details, how-to information, and more, use this table.
ResourcesFor information about
Setup Instructions
Help and Support
To access Help and Support, select Start > Help and
Support.
To access the latest user guide, go to
http://www.hp.com/support, and select your country.
Select Drivers & Downloads, and then follow the onscreen instructions.
http://www.hp.com/support, and select your country.
Select Drivers & Downloads, and then follow the onscreen instructions.
poster
How to set up the computer
●
Help to identify computer components
●
Operating system information
●
Software, driver, and BIOS updates
●
Troubleshooting tools
●
How to access support
●
Online chat with an HP technician
●
Email support
●
Support telephone numbers
●
HP service center locations
●
Support information
●
Ordering parts and finding additional help
●
Accessories available for the device
●
Safety & Comfort Guide
To access the user guides, select Start > Help and
Support > User guides.
– or –
Go to
http://www.hp.com/ergo.
Regulatory, Safety, and Environmental Notices
To access the user guides, select Start > Help and
Support > User guides.
Limited Warranty
To access this guide, select Start > Help and Support
> User guides > View Warranty Information.
– or –
Go to
http://www.hp.com/go/orderdocuments.
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your
computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited
Warranty in the box. For some countries/regions where the warranty is not provided in printed format, you may request a
printed copy from
North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA
●
Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
●
Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
●
*
http://www.hp.com/go/orderdocuments or write to:
Proper workstation setup, posture, health, and work habits
●
Electrical and mechanical safety information
●
Regulatory and safety information
●
Battery disposal information
●
Warranty information
2Chapter 1 Welcome
ResourcesFor information about
When you request a printed copy of your warranty, please include your product number, warranty period (found on your
service label), name, and postal address.
IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to
contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
http://www.hp.com/go/
Finding information3
2Getting to know your computer
Right
NOTE:Refer to the illustration that most closely matches your computer.
ComponentDescription
(1)
(2)
(3)Optical drive (select models only)Depending on your computer model, reads an optical disc
(4)Optical drive eject button (select models
Audio-out (headphone)/Audio-in
(microphone) jack
USB 2.0 ports (2)Connects an optional USB device, such as a keyboard,
only)
Connects optional powered stereo speakers, headphones,
earbuds, or a headset. Also connects an optional headset
microphone. This jack does not support optional
microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices
the user guides, select Start > Help and Support > User
Guides.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
mouse, external drive, printer, scanner or USB hub.
NOTE: For details about different types of USB ports, see
Using a USB device on page 55.
or reads and writes to an optical disc.
Releases the optical drive disc tray.
. To access
4Chapter 2 Getting to know your computer
ComponentDescription
(1)
(2)
(3)Optical drive (select models only)Depending on your computer model, reads an optical disc
(4)Optical drive eject button (select models
Audio-out (headphone)/Audio-in
(microphone) jack
USB 2.0 ports (2)Connects an optional USB device, such as a keyboard,
only)
Connects optional powered stereo speakers, headphones,
earbuds, or a headset. Also connects an optional headset
microphone. This jack does not support optional
microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices
the user guides, select Start > Help and Support > User
Guides.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
mouse, external drive, printer, scanner or USB hub.
NOTE: For details about different types of USB ports, see
Using a USB device on page 55.
or reads and writes to an optical disc.
Releases the optical drive disc tray.
. To access
(5)
Security cable slotAttaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
Right5
ComponentDescription
(1)
(2)
(3)Optical drive (select models only)Depending on your computer model, reads an optical disc
(4)Optical drive eject button (select models
Audio-out (headphone)/Audio-in
(microphone) jack
USB 2.0 ports (2)Connects an optional USB device, such as a keyboard,
only)
Connects optional powered stereo speakers, headphones,
earbuds, or a headset. Also connects an optional headset
microphone. This jack does not support optional
microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices
the user guides, select Start > Help and Support > User
Guides.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
mouse, external drive, printer, scanner or USB hub.
NOTE: For details about different types of USB ports, see
Using a USB device on page 55.
or reads and writes to an optical disc.
Releases the optical drive disc tray.
. To access
(5)
Security cable slotAttaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
6Chapter 2 Getting to know your computer
Left
NOTE:Refer to the illustration that most closely matches your computer.
ComponentDescription
(1)
(2)
(3)AC adapter/Battery light
(4)VentEnables airflow to cool internal components.
(5)
(6)
Security cable slotAttaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
Power connectorConnects an AC adapter.
White: The computer is connected to external power
●
and the battery is charged from 90 to 99 percent.
Amber: The computer is connected to external power
●
and the battery is charged from 0 to 89 percent.
Off: The battery is fully charged.
●
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
External monitor portConnects an external VGA monitor or projector.
RJ-45 (network) jack/lightsConnects a network cable.
Green (right): The network is connected.
●
Amber (left): The network is showing activity.
●
(7)
(8)
HDMI portConnects an optional video or audio device, such as a
high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.
USB 3.0 ports (2)Each USB 3.0 port connects an optional USB device, such
as a keyboard, mouse, external drive, printer, scanner or
USB hub.
NOTE: For details about different types of USB ports, see
Using a USB device on page 55.
Left7
ComponentDescription
(1)
(2)AC adapter/Battery light
(3)VentEnables airflow to cool internal components.
(4)
(5)
(6)
Power connectorConnects an AC adapter.
White: The computer is connected to external power
●
and the battery is charged from 90 to 99 percent.
Amber: The computer is connected to external power
●
and the battery is charged from 0 to 89 percent.
Off: The battery is fully charged.
●
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
External monitor portConnects an external VGA monitor or projector.
RJ-45 (network) jack/lightsConnects a network cable.
Green (right): The network is connected.
●
Amber (left): The network is showing activity.
●
HDMI portConnects an optional video or audio device, such as a
high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(7)
USB 3.0 ports (2)Each USB 3.0 port connects an optional USB device, such
8Chapter 2 Getting to know your computer
as a keyboard, mouse, external drive, printer, scanner or
USB hub.
NOTE: For details about different types of USB ports, see
Using a USB device on page 55.
ComponentDescription
(1)
(2)AC adapter/Battery light
(3)VentEnables airflow to cool internal components.
(4)
(5)
(6)
Power connectorConnects an AC adapter.
White: The computer is connected to external power
●
and the battery is charged from 90 to 99 percent.
Amber: The computer is connected to external power
●
and the battery is charged from 0 to 89 percent.
Off: The battery is fully charged.
●
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
External monitor portConnects an external VGA monitor or projector.
RJ-45 (network) jack/lightsConnects a network cable.
Green (right): The network is connected.
●
Amber (left): The network is showing activity.
●
HDMI portConnects an optional video or audio device, such as a
high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(7)
USB 3.0 ports (2)Each USB 3.0 port connects an optional USB device, such
as a keyboard, mouse, external drive, printer, scanner or
USB hub.
NOTE: For details about different types of USB ports, see
Using a USB device on page 55.
Left9
Display
NOTE:Refer to the illustration that most closely matches your computer.
ComponentDescription
(1)WLAN antennas (2)* (select models only)Send and receive wireless signals to communicate with wireless
local area networks (WLAN).
(2)WWAN antennas (2)* (select models only)Send and receive wireless signals to communicate with wireless
(4)Webcam light (select models only)On: The webcam is in use.
(5)Webcam (select models only)Records video and captures photographs. Some models allow
(6)Internal display switchTurns off the display or initiates Sleep if the display is closed
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, see the section of the
Environmental Notices
User Guides.
that applies to your country or region. To access the user guides, select Start > Help and Support >
you to video conference and chat online using streaming video.
For information on using the webcam, select Start > All
Programs > Communication and Chat > HP WebCam.
while the power is on.
NOTE: The display switch is not visible on the outside of the
computer.
Regulatory, Safety, and
10Chapter 2 Getting to know your computer
ComponentDescription
(1)WLAN antennas (2)* (select models only)Send and receive wireless signals to communicate with wireless
local area networks (WLAN).
(2)WWAN antennas (2)* (select models only)Send and receive wireless signals to communicate with wireless
(4)Webcam light (select models only)On: The webcam is in use.
(5)Webcam (select models only)Records video and captures photographs. Some models allow
you to video conference and chat online using streaming video.
For information on using the webcam, select Start > All
Programs > Communication and Chat > HP WebCam.
(6)Internal display switchTurns off the display or initiates Sleep if the display is closed
while the power is on.
NOTE: The display switch is not visible on the outside of the
computer.
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, see the section of the
Environmental Notices
User Guides.
that applies to your country or region. To access the user guides, select Start > Help and Support >
Regulatory, Safety, and
Display11
ComponentDescription
(1)Internal microphones (2)Record sound.
(2)Webcam lightOn: The webcam is in use.
(3)WebcamRecords video and captures photographs. Some models allow
you to video conference and chat online using streaming video.
For information on using the webcam, select Start > All
Programs > Communication and Chat > HP WebCam.
(4)WLAN antennas (2)* (select models only)Send and receive wireless signals to communicate with wireless
local area networks (WLAN).
(5)Internal display switchTurns off the display or initiates Sleep if the display is closed
while the power is on.
NOTE: The display switch is not visible on the outside of the
computer.
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, see the section of the
Environmental Notices
User Guides.
that applies to your country or region. To access the user guides, select Start > Help and Support >
Regulatory, Safety, and
12Chapter 2 Getting to know your computer
Top
TouchPad
ComponentDescription
(1)TouchPad on/off buttonTurns the TouchPad on and off.
(2)TouchPad zoneMoves the pointer and selects or activates items on the
screen.
NOTE: The TouchPad also supports edge-swipe
gestures. For more information, see Edge swipes (select
models only) on page 34.
(3)Left TouchPad buttonFunctions like the left button on an external mouse.
(4)Right TouchPad buttonFunctions like the right button on an external mouse.
Top13
Lights
NOTE:Refer to the illustration that most closely matches your computer.
ComponentDescription
(1)
(2)Caps lock lightOn: Caps lock is on, which switches the keys to all capital
(3)
(4)Num lock lightOn: Num lock is on.
(5)
(6)
Power light
Microphone mute light
Wireless lightWhite: An integrated wireless device, such as a wireless
Speaker mute light
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-
●
saving state. The computer shuts off power to the
display and other unneeded components.
Off: The computer is off or in Hibernation. Hibernation
●
is a power-saving state that uses the least amount of
power.
letters.
Amber: microphone sound is off.
●
Off: microphone sound is on.
●
local area network (WLAN) device and/or a Bluetooth®
device, is on.
NOTE: On some models, the wireless light is amber when
all wireless devices are off.
Amber: Computer sound is off.
●
14Chapter 2 Getting to know your computer
ComponentDescription
White: Computer sound is on.
●
(7)TouchPad light
Amber: The TouchPad is off.
●
Off: The TouchPad is on.
●
ComponentDescription
(1)
(2)Caps lock lightOn: Caps lock is on, which switches the keys to all capital
(3)
(4)Num lock lightOn: Num lock is on.
(5)
Power light
Microphone mute light
Wireless lightWhite: An integrated wireless device, such as a wireless
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-
●
saving state. The computer shuts off power to the
display and other unneeded components.
Off: The computer is off or in Hibernation. Hibernation
●
is a power-saving state that uses the least amount of
power.
letters.
Amber: microphone sound is off.
●
Off: microphone sound is on.
●
local area network (WLAN) device and/or a Bluetooth®
device, is on.
NOTE: On some models, the wireless light is amber when
all wireless devices are off.
Top15
ComponentDescription
(6)
(7)TouchPad light
Speaker mute light
Amber: Computer sound is off.
●
White: Computer sound is on.
●
Amber: The TouchPad is off.
●
Off: The TouchPad is on.
●
16Chapter 2 Getting to know your computer
Buttons, speakers, and fingerprint reader (select models only)
NOTE:Refer to the illustration that most closely matches your computer.
ComponentDescription
(1)
(2)Speakers (2)Produce sound.
(3)
Power button
Wireless buttonTurns the wireless feature on or off but does not establish a
When the computer is off, press the button to turn on
●
the computer.
When the computer is on, press the button briefly to
●
initiate Sleep.
When the computer is in the Sleep state, press the
●
button briefly to exit Sleep.
When the computer is in Hibernation, press the button
●
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
To learn more about your power settings: Select Start >
Control Panel > System and Security > Power Options.
wireless connection.
Top17
ComponentDescription
(4)
(5)Fingerprint reader (select models only)Allows a fingerprint logon to Windows, instead of a password
Speaker mute buttonMutes and restores speaker sound.
logon.
ComponentDescription
(1)
(2)Speakers (2)Produce sound.
Power button
18Chapter 2 Getting to know your computer
When the computer is off, press the button to turn on
●
the computer.
When the computer is on, press the button briefly to
●
initiate Sleep.
When the computer is in the Sleep state, press the
●
button briefly to exit Sleep.
When the computer is in Hibernation, press the button
●
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
To learn more about your power settings: Select Start >
Control Panel > System and Security > Power Options.
ComponentDescription
(3)
(4)
(5)Fingerprint reader (select models only)Allows a fingerprint logon to Windows, instead of a password
Wireless buttonTurns the wireless feature on or off but does not establish a
wireless connection.
Speaker mute buttonMutes and restores speaker sound.
logon.
Top19
Keys
NOTE:Refer to the illustration that most closely matches your computer.
ComponentDescription
(1)esc keyDisplays system information when pressed in combination
with the fn key.
(2)fn keyExecutes frequently used system functions when pressed in
combination with a function key, the num lk key, or the esc
key.
(3)
(4)Function keysExecute frequently used system functions when pressed in
(5)Embedded numeric keypad When the keypad is turned on, it can be used like an
(6)
(7)num lk keyTurns the embedded numeric keypad on and off when
Windows keyDisplays the Windows Start menu.
combination with the fn key.
external numeric keypad.
Each key on the keypad performs the function indicated by
the icon in the upper-right corner of the key.
Windows applications keyDisplays a shortcut menu for items beneath the cursor.
pressed in combination with the fn key.
20Chapter 2 Getting to know your computer
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