HP PageWide P75050-60 series
User Guide
Copyright and License
Trademark Credits
© 2017 Copyright HP Development Company,
L.P.
All rights reserved. Reproduction, adaptation,
or translation of this material is prohibited
without prior written permission of HP, except
as allowed under copyright laws.
The information contained in this document is
subject to change without notice.
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services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 5/2017
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Table of contents
1 Get started .................................................................................................................................................... 1
Welcome ................................................................................................................................................................. 1
Product features .................................................................................................................................................... 1
HP PageWide P75050-60 series ......................................................................................................... 1
Tray capacity (75 gsm or 20–lb bond paper) .................................................................... 1
Print ................................................................................................................................... 2
Connectivity ...................................................................................................................... 2
Wireless ............................................................................................................................. 2
Optional accessories ......................................................................................................... 2
Environmental features ...................................................................................................................... 3
Accessibility features ........................................................................................................................... 3
Product views ......................................................................................................................................................... 3
Front left view ..................................................................................................................................... 4
Front right view ................................................................................................................................... 4
Back view ............................................................................................................................................. 5
Cartridge and product numbers .......................................................................................................... 5
Power on and o .................................................................................................................................................... 6
Turn the product on and o ................................................................................................................ 6
Manage power ..................................................................................................................................... 7
Use the control panel ............................................................................................................................................. 7
Control panel buttons .......................................................................................................................... 8
Control panel home screen ................................................................................................................. 8
Control panel dashboard ..................................................................................................................... 9
Help features ..................................................................................................................................... 10
Printer information ......................................................................................................... 10
Help animations .............................................................................................................. 10
2 Connect the product ..................................................................................................................................... 11
Connect the product to a computer or a network ............................................................................................... 11
To connect the product using a USB cable ........................................................................................ 11
To connect the product to a network ................................................................................................ 12
Supported network protocols ......................................................................................... 12
Connect the product using a wired network .................................................................. 12
Connect the product using a wireless network (wireless models only) ......................... 13
To enable wireless capability on the product .............................................. 13
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To connect the product to a wireless network using the Wireless Setup
Wizard ........................................................................................................... 13
To connect the product to a wireless network using WPS ........................... 14
To connect the product to a wireless network manually ............................. 14
Use Wi-Fi Direct .................................................................................................................................................... 15
To turn on Wi-Fi Direct ....................................................................................................................... 15
To print from a wireless-capable mobile device ............................................................................... 16
To print from a wireless-capable computer (Windows) .................................................................... 16
To print from a wireless-capable computer (OS X) ........................................................................... 16
Install HP printer software for a wireless product already on the network ....................................................... 17
Open the printer software (Windows) ................................................................................................................. 17
Manage network settings .................................................................................................................................... 17
View or change network settings ..................................................................................................... 18
Set or change the product password ................................................................................................ 18
Manually congure TCP/IP parameters from the control panel ....................................................... 18
Link speed and duplex settings ........................................................................................................ 19
3 Printer management and services ................................................................................................................. 20
HP Embedded Web Server ................................................................................................................................... 20
About the EWS ................................................................................................................................... 20
About cookies .................................................................................................................................... 20
Open the EWS .................................................................................................................................... 21
Features ............................................................................................................................................. 21
Home tab ......................................................................................................................... 21
Print tab .......................................................................................................................... 22
HP JetAdvantage tab ...................................................................................................... 22
Network tab .................................................................................................................... 22
Tools tab .......................................................................................................................... 23
Settings tab ..................................................................................................................... 23
Product security features .................................................................................................................................... 24
Security statements .......................................................................................................................... 24
Firewall .............................................................................................................................................. 24
Security settings ............................................................................................................................... 24
Firmware updates ............................................................................................................................. 25
HP Printer Assistant in the printer software (Windows) ..................................................................................... 25
Open the HP Printer Assistant ........................................................................................................... 25
Features ............................................................................................................................................. 25
Print tab .......................................................................................................................... 25
Shop tab .......................................................................................................................... 25
Help tab ........................................................................................................................... 26
Tools tab .......................................................................................................................... 26
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Estimated Levels tab ...................................................................................................... 26
HP Utility (OS X) ................................................................................................................................................... 26
AirPrint™ (OS X) ................................................................................................................................................... 26
4 Paper and print media .................................................................................................................................. 27
Understand paper use ......................................................................................................................................... 27
Supported media sizes ........................................................................................................................................ 28
Supported paper and print media sizes ............................................................................................ 28
Supported envelope sizes (Tray 1 only) ............................................................................................ 30
Supported card sizes ......................................................................................................................... 30
Supported label sizes ........................................................................................................................ 30
Supported photo media sizes ........................................................................................................... 31
Supported paper types, tray capacities, and orientations ................................................................................. 31
Orientation ........................................................................................................................................ 31
Paper types and tray capacities ........................................................................................................ 31
Congure trays .................................................................................................................................................... 32
Guidelines .......................................................................................................................................... 32
Examples ........................................................................................................................................... 33
Load media .......................................................................................................................................................... 34
Load Tray 1 ........................................................................................................................................ 34
Load Tray 2 ........................................................................................................................................ 35
Load lower 550-sheet trays .............................................................................................................. 37
Load HCI trays .................................................................................................................................... 37
Load envelopes ................................................................................................................................. 39
Load letterhead or preprinted forms ................................................................................................ 40
Tips for selecting and using paper ...................................................................................................................... 41
5 Cartridges ................................................................................................................................................... 43
HP PageWide cartridges ...................................................................................................................................... 43
HP policy on non-HP cartridges ........................................................................................................ 43
Counterfeit HP cartridges .................................................................................................................. 43
Manage cartridges ............................................................................................................................................... 43
Store cartridges ................................................................................................................................. 44
Print with General Oice mode ......................................................................................................... 44
Print when a cartridge is at estimated end of life ............................................................................ 44
Check the estimated cartridge levels ................................................................................................ 44
Order cartridges ................................................................................................................................ 45
Recycle cartridges ............................................................................................................................. 46
Replace cartridges ............................................................................................................................................... 46
Tips for working with cartridges ......................................................................................................................... 47
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6 Print ........................................................................................................................................................... 49
Print from a computer ......................................................................................................................................... 49
To print from a computer (Windows) ................................................................................................ 49
To print from a computer (OS X) ........................................................................................................ 51
To set up printing shortcuts (Windows) ............................................................................................ 52
To set up printing presets (OS X) ....................................................................................................... 52
To adjust or manage colors ............................................................................................................... 52
Choose a preset color theme for a print job ................................................................... 52
Adjust the color options for a print job manually ........................................................... 53
Match colors to your computer screen ........................................................................... 54
Control access to color printing ...................................................................................... 54
Print from the control panel ................................................................................................................................ 54
Print using job storage ...................................................................................................................... 54
To disable or re-enable job storage ................................................................................ 54
Disable or enable job storage (Windows) ..................................................... 55
Disable or enable job storage (OS X) ............................................................ 55
To apply job storage to one or all print jobs ................................................................... 55
Apply job storage to one print job (Windows) .............................................. 55
Apply job storage to all print jobs (Windows) .............................................. 56
Apply job storage to one print job (OS X) ..................................................... 57
Apply job storage to all print jobs (OS X) ...................................................... 57
To print a job stored on the printer ................................................................................. 58
To delete a job stored on the printer .............................................................................. 58
Print from a USB device ..................................................................................................................... 59
Print with NFC ...................................................................................................................................................... 59
Print with AirPrint (OS X) ...................................................................................................................................... 59
Tips for print success ........................................................................................................................................... 59
Cartridge tips ..................................................................................................................................... 60
Paper loading tips ............................................................................................................................. 60
Printer settings tips (Windows) ......................................................................................................... 60
Printer settings tips (OS X) ................................................................................................................ 60
7 Solve problems ............................................................................................................................................ 62
Problem-solving checklist ................................................................................................................................... 62
Check that the product power is on .................................................................................................. 62
Check the control panel for error messages ..................................................................................... 62
Test print functionality ...................................................................................................................... 63
Try sending a print job from a computer .......................................................................................... 63
Test the plug-and-print USB functionality ....................................................................................... 63
Factors that aect product performance ......................................................................................... 63
Information pages ............................................................................................................................................... 63
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Factory-set defaults ............................................................................................................................................ 65
Cleaning routines ................................................................................................................................................. 65
Clean the printhead ........................................................................................................................... 65
Clean the touch screen ...................................................................................................................... 65
Jams and paper-feed issues ................................................................................................................................ 65
The product does not pick up paper ................................................................................................. 66
The product picks up multiple sheets of paper ................................................................................ 66
Prevent paper jams ........................................................................................................................... 66
Clear jams .......................................................................................................................................... 67
Guidelines for clearing jams ........................................................................................... 67
Jam locations .................................................................................................................. 67
Clear jams in Tray 1 (multipurpose tray) ........................................................................ 68
Clear jams in Tray 2 ......................................................................................................... 69
Clear jams in lower 550-sheet trays ............................................................................... 70
Clear jams in the 550-sheet tray or in the rst tray in stand ...................... 70
Clear jams in the second tray in the 3x550-sheet tray and stand ............... 72
Clear jams in the third tray in the 3x550-sheet tray and stand .................. 74
Clear jams in HCI trays .................................................................................................... 76
Clear jams in left HCI tray ............................................................................. 76
Clear jams in right HCI tray ........................................................................... 78
Clear jams in the left door ............................................................................................... 80
Clear jams in the left duplexer ........................................................................................ 82
Clear jams in the right door ............................................................................................ 83
Clear jams in the right duplexer ...................................................................................... 84
Clear jams in the output bin ............................................................................................ 85
Cartridge issues ................................................................................................................................................... 86
Relled or remanufactured cartridges ............................................................................................. 86
Interpret control panel messages for cartridges .............................................................................. 87
Cartridge Depleted .......................................................................................................... 87
Cartridge Low .................................................................................................................. 87
Cartridge Problem ........................................................................................................... 88
Cartridge Very Low .......................................................................................................... 88
Counterfeit or used [color] cartridge installed ............................................................... 88
Do not use SETUP cartridges .......................................................................................... 88
Genuine HP cartridge installed ....................................................................................... 88
Incompatible [color] ........................................................................................................ 89
Install [color] cartridge ................................................................................................... 89
Non-HP cartridges installed ........................................................................................... 89
Printer Failure ................................................................................................................. 89
Problem with Print System ............................................................................................. 89
Problem with Printer Preparation .................................................................................. 90
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Problem with SETUP cartridges ...................................................................................... 90
Use SETUP cartridges ..................................................................................................... 90
Used [color] installed ...................................................................................................... 90
Printing issues ..................................................................................................................................................... 90
The product does not print ............................................................................................................... 91
Printing troubleshooting checklist ................................................................................. 91
Reinstall or replace the left duplexer ............................................................................. 92
Remove the printhead wiper restraints ......................................................................... 93
The product prints slowly .................................................................................................................. 94
Plug-and-print USB issues ................................................................................................................ 95
The Memory Device Options menu does not open when you insert the USB
accessory ........................................................................................................................ 95
The le does not print from the USB storage device ...................................................... 95
The le that you want to print is not listed in the Memory Device Options menu ........ 95
Improve print quality ......................................................................................................................... 96
Check for genuine HP cartridges .................................................................................... 96
Use paper that meets HP specications ......................................................................... 96
Use the correct paper type setting in the printer driver ................................................ 97
Change the paper type and size setting (Windows) .................................... 97
Change the paper type and size setting (OS X) ............................................ 97
Use the printer driver that best meets your printing needs .......................................... 97
Print a print-quality report ............................................................................................. 98
Align the printhead ......................................................................................................... 98
Connectivity issues .............................................................................................................................................. 98
Solve USB direct-connect problems .................................................................................................. 99
Solve network problems ................................................................................................................... 99
Poor physical connection ................................................................................................ 99
The computer is using the incorrect IP address for the product .................................... 99
The computer is unable to communicate with the product ......................................... 100
The product is using incorrect link and duplex settings for the network .................... 100
New software programs might be causing compatibility problems ........................... 100
The computer or workstation might be set up incorrectly .......................................... 100
The product is disabled, or other network settings are incorrect ............................... 100
Wireless network issues .................................................................................................................................... 100
Wireless connectivity checklist ....................................................................................................... 101
The product does not print, and the computer has a third-party rewall installed ...................... 101
The wireless connection does not work after moving the wireless router or product .................. 101
The wireless product loses communication when connected to a VPN ......................................... 102
The network does not appear in the wireless networks list .......................................................... 102
Product software issues (Windows) .................................................................................................................. 102
Product software issues (OS X) ......................................................................................................................... 103
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A print job was not sent to the product that you wanted ............................................................... 103
You are using a generic printer driver when using a USB connection ............................................ 103
8 Service and support ................................................................................................................................... 104
Customer support .............................................................................................................................................. 104
HP limited warranty statement ......................................................................................................................... 104
UK, Ireland, and Malta ..................................................................................................................... 106
Austria, Belgium, Germany, and Luxemburg .................................................................................. 106
Belgium, France, and Luxemburg ................................................................................................... 107
Italy .................................................................................................................................................. 108
Spain ................................................................................................................................................ 108
Denmark .......................................................................................................................................... 109
Norway ............................................................................................................................................ 109
Sweden ............................................................................................................................................ 109
Portugal ........................................................................................................................................... 109
Greece and Cyprus ........................................................................................................................... 110
Hungary ........................................................................................................................................... 110
Czech Republic ................................................................................................................................ 110
Slovakia ........................................................................................................................................... 111
Poland ............................................................................................................................................. 111
Bulgaria ........................................................................................................................................... 111
Romania .......................................................................................................................................... 112
Belgium and the Netherlands ......................................................................................................... 112
Finland ............................................................................................................................................. 112
Slovenia ........................................................................................................................................... 113
Croatia ............................................................................................................................................. 113
Latvia ............................................................................................................................................... 113
Lithuania .......................................................................................................................................... 113
Estonia ............................................................................................................................................. 114
Russia .............................................................................................................................................. 114
Appendix A Technical information ................................................................................................................. 115
Product specications ....................................................................................................................................... 115
Print specications .......................................................................................................................... 115
Physical specications .................................................................................................................... 115
Warning icons .................................................................................................................................. 115
Power consumption and electrical specications .......................................................................... 115
Acoustic emission specications .................................................................................................... 116
Environmental specications ......................................................................................................... 116
Environmental product stewardship program .................................................................................................. 116
Protecting the environment ............................................................................................................ 117
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Safety data sheets .......................................................................................................................... 117
Ozone production ............................................................................................................................ 117
Power consumption ........................................................................................................................ 117
European Union Commission Regulation 1275/2008 .................................................................... 117
Paper ............................................................................................................................................... 118
Plastics ............................................................................................................................................ 118
HP PageWide printing supplies ....................................................................................................... 118
Paper use ......................................................................................................................................... 118
Electronic hardware recycling ......................................................................................................... 118
Material restrictions ........................................................................................................................ 118
Material restrictions ...................................................................................................... 118
Battery disposal in Taiwan ............................................................................................ 119
California Perchlorate Material Notice ......................................................................... 119
European Union Battery Directive ................................................................................ 119
Battery notice for Brazil ................................................................................................ 119
Chemical substances ....................................................................................................................... 119
EPEAT ............................................................................................................................................... 119
Disposal of waste equipment by users ........................................................................................... 120
Waste disposal for Brazil ................................................................................................................ 120
The Table of Hazardous Substances/Elements and their Content (China) .................................... 120
Restriction of hazardous substance (India) .................................................................................... 121
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) ............... 122
Restriction on hazardous substances statement (Turkey) ............................................................ 123
Restriction on hazardous substances statement (Ukraine) ........................................................... 123
China energy label for printer, fax, and copier ............................................................................... 123
Regulatory information ..................................................................................................................................... 124
Regulatory notices .......................................................................................................................... 124
Regulatory model identication number ..................................................................... 124
FCC statement ............................................................................................................... 124
VCCI (Class B) compliance statement for users in Japan ................................................................ 125
Power cord instructions .................................................................................................................. 125
Notice to users in Japan about the power cord .............................................................................. 125
Notice to users in Korea .................................................................................................................. 125
Noise emission statement for Germany ......................................................................................... 125
European Union Regulatory Notice ................................................................................................. 126
Products with wireless functionality ............................................................................ 126
Models with fax capability only .................................................................................... 126
Visual display workplaces statement for Germany ........................................................................ 126
Additional statements for wireless products ................................................................................. 127
Exposure to radio frequency radiation ......................................................................... 127
Notice to users in Brazil ................................................................................................ 127
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Notice to users in Canada ............................................................................................. 127
Notice to users in Canada (5 GHz) ................................................................................. 128
Notice to users in Serbia (5 GHz) .................................................................................. 128
Notice to users in Taiwan (5 GHz) ................................................................................. 128
Notice to users in Taiwan .............................................................................................. 128
Notice to users in Mexico .............................................................................................. 129
Notice to users in Japan ................................................................................................ 129
Notice to users in Korea ................................................................................................ 129
Index ........................................................................................................................................................... 130
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1 Get started
●
Welcome
●
Product features
●
Product views
●
Power on and o
●
Use the control panel
Welcome
Welcome to the electronic help for your HP PageWide printer. This help provides basic information about your
product, including:
●
A summary of product features
●
Options and settings for power management
●
How to use the control panel
●
How to gain access to onboard help and how-to videos
●
Physical, electrical, acoustic, and environmental specications
●
Required legal, environmental, and regulatory information
If you need help solving a problem, contact the printer administrator or technical support.
Product features
●
HP PageWide P75050-60 series
●
Environmental features
●
Accessibility features
HP PageWide P75050-60 series
●
Tray capacity (75 gsm or 20–lb bond paper)
●
Print
●
Connectivity
●
Wireless
●
Optional accessories
Tray capacity (75 gsm or 20–lb bond paper)
P75050dn P75050dw
Tray 1: 100 sheets
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P75050dn P75050dw
Tray 2: 550 sheets
Output bin: 500 sheets
P75050dn P75050dw
One-sided printing speeds up to 50 pages per minute (ppm) in black and
color in Professional mode
Two-sided printing speeds up to 35 ppm in black and color in
Professional mode
Up to 70 ppm in General Oice mode
Walk-up:
●
Plug-and-print with Host USB Type A port
●
Printing of MS Oice documents
Connectivity
P75050dn P75050dw
802.3 LAN (10/100/1000) Ethernet port
Host USB Type A ports (front and back)
Device USB Type B port (back)
Wireless
P75050dn P75050dw
Embedded wireless capability
802.11n dual-band support
NFC-enabled (Near Field Communications); walk-up printing from smart
phones and tablets
Bluetooth Smart
Wi-Fi Direct
Optional accessories
550-sheet tray
550-sheet tray and stand
P75050dn P75050dw
2 Chapter 1 Get started ENWW
P75050dn P75050dw
3x550-sheet tray and stand
4000-sheet high-capacity input trays and stand
128GB eMMC (embedded MultiMediaCard)
Hardware integration pocket (for connecting accessory and third-party
devices)
Environmental features
Feature Environmental benet
Duplex printing Automatic two-sided printing is available on all models of this product. Two-
sided printing saves the environment and saves you money.
Print multiple pages per sheet Save paper by printing two or more pages of a document side-by-side on one
sheet of paper. Access this feature through the printer driver.
Recycling Reduce waste by using recycled paper.
Recycle cartridges by using the HP Planet Partners return process.
Energy savings Sleep modes and timer options enable this product to quickly go into reduced
power states when not printing, thus saving energy.
Accessibility features
The product includes several features that aid users with limited vision, hearing, dexterity, or strength:
●
Online user guide is compatible with text screen-readers.
●
Cartridges can be installed and removed using one hand.
Product views
●
Front left view
●
Front right view
●
Back view
●
Cartridge and product numbers
ENWW Product views 3
Front left view
Label Description
1 Left door
2 Host USB Type A port
3 Control panel
4 Power button
5 Lower trays (available as optional accessories only):
6 Tray 2 - This is the default tray for the product
7 Cartridge door
8 Left duplexer
Front right view
●
550-sheet tray
●
550-sheet tray and stand
●
3x550-sheet tray and stand (shown)
●
4000-sheet high-capacity input trays and stand
4 Chapter 1 Get started ENWW
Label Description
1 Output bin
2 Right door
3 Lower right door (available in some models only)
4 Right duplexer
Back view
Label Description
1 Power cord connection
2 Host USB Type A port and Device USB Type B port
3 Ethernet connection port
4 Tray 1 (multipurpose tray)
5 Tray 1 extension
Cartridge and product numbers
Label Description
1 Cartridge slots
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Label Description
2 Cartridge part numbers
3 Product serial number and product number
Power on and o
NOTICE: To prevent damage to the product, use only the power cord that is provided with the product.
●
Turn the product on and o
●
Manage power
Turn the product on and o
Turn the product on
1. Connect the power cord that is provided with the product to the connection port on the back of the
product.
2. Connect the power cord to a wall outlet.
NOTE: Make sure that your power source is adequate for the product voltage rating. The product uses
either 100-240 V ac or 200-240 V ac and 50/60 Hz.
3. Press and release the power button on the front of the product.
Turn the product o
The amount of time it takes to turn o depends on the functions the product is performing at the time.
NOTE: Do not turn o the product if a cartridge is missing. Damage to the product can result.
▲
Press and release the power button on the front of the product to turn o your HP PageWide P75050-60
series printer.
6 Chapter 1 Get started ENWW
A warning message appears on the control panel if you attempt to turn the product o when one or
more cartridges are missing.
NOTICE: To prevent print-quality problems, turn o the product by using the power button on the
front only. Do not unplug the product, turn o the powerstrip, or use any other method.
Manage power
HP PageWide P75050-60 series printers include power-management features that can help reduce power
consumption and save energy:
●
Sleep Mode puts the product in a reduced power-consumption state if it has been idle for a specic
length of time. You can set the length of time before the product enters Sleep Mode from the control
panel.
●
Schedule On/O enables you to turn the product on or o automatically on days and times that you set
from the control panel. For example, you can set the product to turn o at 6 p.m. on Monday through
Friday.
NOTE: You can also manage power from the HP Embedded Web Server. For more information, see Settings
tab.
Set the Sleep Mode time
1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the strip at the top of the home screen).
2. On the control panel dashboard, touch (Setup).
3. Touch Power Management, and then touch Sleep Mode.
4. Select one of the time-interval options.
The product switches into a reduced power-consumption state when it has been idle for the amount of time
that you select.
Schedule the product to turn on or o
1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the strip at the top of the home screen).
2. On the control panel dashboard, touch (Setup).
3. Touch Power Management, and then touch Schedule Wake/Sleep.
4. Turn the Schedule On or Schedule O option on.
5. Select the Schedule On or Schedule O options, and then select the day and time that you want to
schedule.
The product switches on or o at the times and days that you select.
Use the control panel
●
Control panel buttons
●
Control panel home screen
●
Control panel dashboard
●
Help features
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Control panel buttons
Buttons and indicator lights on the product control panel of HP PageWide P75050-60 series printers appear
lit when their function is available and are darkened if their function is not available.
1 Home button.
2 Wireless network indicator (available in some printers only).
Touch to view the control panel home screen.
Solid blue when the product is connected to a wireless network. Blinks when the product is searching for a
wireless connection. O if one of the following is true:
●
The product is connected to a wired network.
●
The wireless network is turned o.
●
The administrator disables the wireless feature.
3 NFC (Near Field Communications) indicator (available in some printers only).
Touch with your NFC-enabled device for fast and easy mobile printing.
4 Back or Cancel button.
Touch to return to the previous screen, or to cancel the current process.
5 Help button.
Touch to view the Help menu options.
Control panel home screen
The control panel home screen displays a dashboard and applications.
8 Chapter 1 Get started ENWW
1 Sign-in icon.
The product can be set up to require users to sign in before using some applications. Touch here to sign in with an access
code.
2 Dashboard.
Dashboard icons show current product status and provide access to screens for changing product settings (see Control
panel dashboard). To view the full dashboard, touch the strip at the top of the home screen, or press and drag the handle
at the center of the dashboard strip.
3 Time and date display.
This section also displays scheduled events, like scheduled o time (see Manage power).
4 Application or setup icons.
Press and drag to scroll horizontally through the available icons. Touch an icon to view an application or setup screen.
Control panel dashboard
To open the dashboard, swipe the dashboard tab at the top of any screen downward, or touch the strip at the
top of the home screen.
1 Larger icons appear across the top of the dashboard. These icons indicate the status of the product and enable you to
change product settings.
ENWW Use the control panel 9
Swipe to scroll horizontally through the available icons. Touch an icon to view a status screen or to change product
settings.
2 A yellow or red triangle appears on an icon to indicate that user attention is required.
In the example above, a yellow warning indicates that the contents of one or more cartridges are low.
Help features
HP PageWide P75050-60 series printers have built-in help that is accessible from the control panel. Help
features include tips, important product information that you can view or print, and animations that show
how to perform tasks or solve problems.
To view these help features, touch (Help) on the printer control panel.
●
Printer information
●
Help animations
Printer information
The Printer Information page displays the following information about your HP PageWide P75050-60 series
printer:
●
Model name and number
●
Product serial number
●
Product Service ID
●
Current rmware version number
●
Usage, status, and settings information (if you print the full product information and printer status
report pages)
View or print a Printer Information page
1. On the printer control panel, touch (Help).
2. Touch Printer Information.
3. If you want to print the information, touch Print.
Help animations
The built-in help contains animations that show how to perform tasks or solve problems. To select and view
an available help animation:
1. On the printer control panel, touch (Help).
2. Touch How To Videos.
3. Select an animation to play.
10 Chapter 1 Get started ENWW
2 Connect the product
●
Connect the product to a computer or a network
●
Use Wi-Fi Direct
●
Install HP printer software for a wireless product already on the network
●
Open the printer software (Windows)
●
Manage network settings
Connect the product to a computer or a network
●
To connect the product using a USB cable
●
To connect the product to a network
To connect the product using a USB cable
You can use a USB cable to connect the product to a computer.
This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that
is no longer than 2 m (6.5 ft).
NOTICE: Do not connect the USB cable until the installation software prompts you to connect it.
1. Quit all open programs on the computer.
2. Install the printer software from HP Customer Support , and follow the onscreen instructions.
3. When prompted, select USB-Connect the printer to the computer using a USB cable, and then click the
Next button.
NOTE: A dialog box displays a warning that HP ePrint and print Apps are unavailable with a USB
installation. Click Yes to proceed with the USB installation, or click No to cancel it.
4. When the software prompts you, connect the Type B end of the USB cable to the USB Type B connection
port (1) at the rear of the product.
5. When the installation is complete, print a page from any program to make sure that the printing
software is correctly installed.
ENWW Connect the product to a computer or a network 11
To connect the product to a network
The product supports connection to either a wired or a wireless network.
Supported network protocols
The product supports the following network protocols:
●
AirPrint 1.6 x
●
AirPrint Scan
●
ARP Ping
●
Bonjour
●
Bootp
●
CIFS client
●
DHCP, AutoIP
●
DHCP v6
●
HTTP, HTTPS
●
IPP
●
IPv4
●
IPv6
●
Legacy Default IP
Connect the product using a wired network
Use this procedure to install the product on a wired network:
1. Connect the Ethernet cable to the Ethernet port (1) and to the network.
●
LLMNR
●
LPD
●
Microsoft Web Services (Print, Scan, Discovery)
●
Netbios
●
Port 9100 Printing
●
SLP
●
SMTP client for alerts
●
SNMP V1, V2, V3
●
Syslog
●
TLS 1.0, 1.1, 1.2
●
WINS
●
WPA Enterprise
2. Turn the product on.
3. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns
an IP address or host name for the product.
4. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the strip at the top of the home screen).
5. On the control panel dashboard, touch (Ethernet) to display the IP address. Touch Print Details to
print a page with the IP address.
12 Chapter 2 Connect the product ENWW
Connect the product using a wireless network (wireless models only)
The wireless capability is o, by default. Use the following methods to turn wireless on and connect the
product to a wireless network:
●
To enable wireless capability on the product
●
To connect the product to a wireless network using the Wireless Setup Wizard
●
To connect the product to a wireless network using WPS
●
To connect the product to a wireless network manually
NOTE: The printer supports 802.11n networks (2.4GHz and 5GHz).
If your wireless router does not support Wi-Fi Protected Setup (WPS), ask your system administrator for the
wireless network name or service set identier (SSID) and the wireless network security password or
encryption key.
To enable wireless capability on the product
1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the strip at the top of the home screen).
2. On the control panel dashboard, touch (Setup).
3. Touch Network Setup, and then touch Wireless Settings.
4. Touch Wireless and select On.
To connect the product to a wireless network using the Wireless Setup Wizard
The Wireless Setup Wizard is the best method for installing the product on a wireless network.
1. Make sure the wireless capability for your printer is turned on.
For more information, see To enable wireless capability on the product.
2. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the strip at the top of the home screen).
3. On the control panel dashboard, touch (Setup).
4. Touch Network Setup, and then touch Wireless Settings.
5. Touch Wireless Setup Wizard.
6. The product scans for available wireless networks and returns a list of network names (SSIDs). Select
the SSID for your wireless router from the list if it is available. If the SSID for your wireless router is not in
the list, touch Enter SSID. When prompted for the type of network security, select the option that your
wireless router uses. A keypad opens on the control panel display.
7. Do one of the following:
●
If your wireless router uses WPA security, type the passphrase on the keypad.
●
If your wireless router uses WEP security, type the key on the keypad.
8. Touch OK , and wait while the product establishes a connection with the wireless router. Establishing the
wireless connection can take a few minutes.
ENWW Connect the product to a computer or a network 13
To connect the product to a wireless network using WPS
Before you can connect your printer to a wireless network using WPS, make sure you have the following:
●
A WPS-enabled wireless router or access point.
●
A computer connected to the wireless network that you intend to connect the printer to. Be sure you
have installed the HP printer software on the computer.
If you have a WPS router with a WPS push button, follow the Push Button method. If you are not certain your
router has a push button, follow the PIN method.
Push Button method
1. Make sure the wireless capability for your printer is turned on.
For more information, see To enable wireless capability on the product.
2. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the strip at the top of the home screen).
3. On the control panel dashboard, touch (Setup).
4. Touch Network Setup, and then touch Wireless Settings.
5. Touch Wi-Fi Protected Setup and select Push Button.
6. Touch Start.
PIN method
1. Make sure the wireless capability for your printer is turned on.
For more information, see To enable wireless capability on the product.
2. Locate the WPS PIN:
a. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the strip at the top of the home screen).
b. On the control panel dashboard, touch (Setup).
c. Touch Network Setup, and then touch Wireless Settings.
d. Touch Wi-Fi Protected Setup, and then touch PIN.
The WPS PIN displays onscreen.
3. Open the conguration utility or software for the wireless router or wireless access point, and then enter
the WPS PIN.
NOTE: For more information about using the conguration utility, see the documentation provided
with the router or wireless access point.
4. Wait for about two minutes. If the printer connects successfully, the (Wireless) indicator stops
blinking but remains lit.
To connect the product to a wireless network manually
During the rst 120 minutes of product setup, or after resetting the product's network defaults (and without a
network cable attached to the product), the product's wireless radio will broadcast a wireless setup network
for the product.
The name of this network is “HP-Setup-xx-[product name]”.
14 Chapter 2 Connect the product ENWW
NOTE: The “xx” in the network name is the last two characters of the product's MAC address. The product
name is HP PageWide P75050-60.
1. Make sure the wireless capability for your printer is turned on.
For more information, see To enable wireless capability on the product.
2. From a wireless enabled product, connect to the setup network for the device.
3. Open a web browser while connected to this setup network, and open the HP Embedded Web Server
(EWS) using the following IP address.
●
192.168.223.1
4. Find the Wireless Setup Wizard in the EWS and follow the instructions to manually connect the product.
NOTE: The product provides an Automatic DHCP address by default.
Use Wi-Fi Direct
With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable
device—without connecting to an existing wireless network.
Guidelines for using Wi-Fi Direct
●
Make sure your computer or mobile device has the necessary software.
—
If you are using a computer, download the printer software from www.support.hp.com.
Connect to Wi-Fi Direct. Then, install the printer software, selecting Wireless when prompted by
the printer software for a connection type.
—
If you are using a mobile device, make sure you have installed a compatible printing app. For more
information about mobile printing, visit the www.hp.com/go/mobileprinting website.
●
Make sure Wi-Fi Direct for your printer is turned on.
●
Up to ve computers and mobile devices can use the same Wi-Fi Direct connection.
●
Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to
a network using a wireless connection.
●
Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.
To turn on Wi-Fi Direct
1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the strip at the top of the home screen).
2. On the control panel dashboard, touch (Wi-Fi Direct).
3. Touch (Settings).
4. If the display shows that Wi-Fi Direct is o, touch Wi-Fi Direct and switch it on.
NOTE: For more secure connections, you can congure advanced Wi-Fi Direct settings from the EWS. On the
Network tab, under Wi-Fi Direct, click Status, and then click Edit Settings. Under Status, click On and under
Connection Method, click Advanced.
TIP: You can also turn on Wi-Fi Direct from the EWS. For more information about using the EWS, see HP
Embedded Web Server.
ENWW Use Wi-Fi Direct 15
To print from a wireless-capable mobile device
NOTE: Make sure you have installed a compatible printing app on your mobile device. For more information,
visit the www.hp.com/go/mobileprinting website.
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on the Wi-Fi connection on your mobile device. For more information, see the documentation
provided with the mobile device.
NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.
3. From the mobile device, connect to a new network. Use the process you normally use to connect to a
new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks
shown such as DIRECT-**-HP PageWide XXXX (where ** are the unique characters to identify your
printer and XXXX is the printer model located on the printer).
4. Enter the Wi-Fi Direct password when prompted.
5. Print your document.
To print from a wireless-capable computer (Windows)
1. Make sure Wi-Fi Direct for your printer is turned on.
2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with
the computer.
NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct.
3. From the computer, connect to a new network. Use the process you normally use to connect to a new
wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown
such as DIRECT-**-HP PageWide XXXX (where ** are the unique characters to identify your printer and
XXXX is the printer model located on the printer).
4. Enter the Wi-Fi Direct password when prompted.
NOTE: To nd the password, touch (Wi-Fi Direct) on the home screen.
5. Proceed to the next step if the printer is connected to the computer over a wireless network. If the
printer is connected to your computer with a USB cable, follow these steps to install the printer software
using the HP Wi-Fi Direct connection:
a. Open the printer software. For more information, see Open the printer software (Windows).
b. Click Printer Setup & Software, and then select Connect a new printer.
c. When the Connection Options software screen appears, select Wireless.
d. Select your HP printer software from the list of detected printers.
e. Follow the onscreen instructions.
6. Print your document.
To print from a wireless-capable computer (OS X)
1. Make sure Wi-Fi Direct for your printer is turned on.
2. Turn on Wi-Fi on the computer.
For more information, see the documentation provided by Apple.
16 Chapter 2 Connect the product ENWW
3. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**-HP PageWide XXXX (where **
are the unique characters to identify your printer and XXXX is the printer model located on the printer).
4. If Wi-Fi Direct is turned on with security, enter the password when prompted.
5. Add the printer:
a. Open System Preferences.
b. Click Printers.
c. Click + below the list of printers at the left.
d. Select the printer from the list of detected printers (the word “Bonjour” is listed in the right column
beside the printer name), and click Add.
Install HP printer software for a wireless product already on the network
If the product already has an IP address on a wireless network and you want to install product software on a
computer, complete the following steps:
1. Obtain the product IP (on the control panel dashboard, touch [Ethernet]).
2. Install the printer software from www.support.hp.com.
3. Follow the onscreen instructions.
4. When prompted, select Wireless - Connect the printer to your wireless network and internet, and then
click Next .
5. From the list of available printers, select the printer that has the correct IP address.
Open the printer software (Windows)
Depending on your operating system, you can open the printer software as follows:
●
Windows 10: From the computer desktop, click Start, select All apps, click HP, click the folder for the
printer, and then select the icon with the printer's name.
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select
the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.
Manage network settings
●
View or change network settings
●
Set or change the product password
●
Manually congure TCP/IP parameters from the control panel
●
Link speed and duplex settings
ENWW Install HP printer software for a wireless product already on the network 17
View or change network settings
Use the HP Embedded Web Server to view or change IP conguration settings.
1. Obtain the product IP (on the control panel dashboard, touch [Ethernet]).
2. Type the product IP address into the address bar of a web browser to open the HP Embedded Web
Server.
3. Click the Network tab to obtain network information. You can change settings as needed.
Set or change the product password
Use the HP Embedded Web Server to set a password or change an existing password for a product on a
network so unauthorized users cannot change the product settings.
NOTE: For information about protecting your product password, see the Security Best Practices document
on the HP secure printing website.
1. Obtain the product IP (on the control panel dashboard, touch [Ethernet]).
2. Type the product IP address into the address bar of a web browser. Click the Settings tab, click Security,
and then click the General Security link.
NOTE: If a password has previously been set, you are prompted to type the password. Type “admin”
for User Name along with the password, and then click Apply.
3. Type the new password in the Password eld and in the Conrm Password eld.
4. At the bottom of the window, click Apply to save the password.
Manually congure TCP/IP parameters from the control panel
Use the control panel menus to manually set an IPv4 address, subnet mask, and default gateway.
1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the strip at the top of the home screen).
2. On the control panel dashboard, touch (Setup).
3. Touch Network Setup, and then touch one of the following:
●
Ethernet Settings (for a wired network)
●
Wireless Settings (for a wireless network)
4. Touch Advanced Settings, and then touch IP Settings.
5. Touch Manual, and then touch IP Address.
6. Using the numeric keypad, do the following:
a. Enter the IP address, and touch Done .
b. Enter the subnet mask, and touch Done .
c. Enter the default gateway, and touch Done .
7. Touch Apply.
18 Chapter 2 Connect the product ENWW
Link speed and duplex settings
NOTE: This information applies only to Ethernet (wired) networks. It does not apply to wireless networks.
The link speed and communication mode of the print server must match the network hub. For most
situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings
might prevent the product from communicating with other network devices. If you need to make changes, use
the printer control panel.
NOTE: Making changes to these settings causes the product to turn o and then on. Make changes only
when the product is idle.
1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the strip at the top of the home screen).
2. On the control panel dashboard, touch (Setup).
3. Touch Network Setup, and then touch Ethernet Settings.
4. Touch Advanced Settings, and touch Link Speed.
5. Select one of the following options:
Setting Description
Automatic The print server automatically congures itself for the highest link speed and communication
mode allowed on the network.
10-Full 10 Mbps, full-duplex operation
10-Half 10 Mbps, half-duplex operation
100-Full 100 Mbps, full-duplex operation
100-Half 100 Mbps, half-duplex operation
1000BT 1000 Mbps, full-duplex operation
ENWW Manage network settings 19
3 Printer management and services
●
HP Embedded Web Server
●
Product security features
●
HP Printer Assistant in the printer software (Windows)
●
HP Utility (OS X)
●
AirPrint™ (OS X)
HP Embedded Web Server
●
About the EWS
●
About cookies
●
Open the EWS
●
Features
About the EWS
This product is equipped with the HP Embedded Web Server (EWS), which provides access to information
about product and network activities. EWS serves up webpages that can be viewed in a standard web
browser.
The EWS resides on a hardware device (such as an HP printer) or in rmware, rather than as software that is
loaded on a network server.
The advantage of the EWS is that it provides an interface to the product that anyone with a networkconnected product and computer can use. There is no special software to install or congure, but you must
have a supported web browser on the computer. To gain access to the EWS, type the IP address for the
product in the address bar of the browser.
About cookies
The EWS places very small text les (cookies) on your hard drive when you are browsing. These les let the
EWS recognize your computer the next time you visit. For example, if you have congured the EWS language,
a cookie helps remember which language you have selected so that the next time you access the EWS, the
pages are displayed in that language. Though some cookies are cleared at the end of each session (such as
the cookie that stores the selected language), others (such as the cookie that stores customer-specic
preferences) are stored on the computer until you clear them manually.
IMPORTANT: The cookies that the EWS stores on your computer are used only for saving settings on your
computer or for sharing information between the printer and the computer. These cookies are not sent to any
HP websites.
You can congure your browser to accept all cookies, or you can congure it to alert you every time a cookie is
oered, which allows you to decide which cookies to accept or refuse. You can also use your browser to
remove unwanted cookies.
Depending on your printer, if you disable cookies, you also disable one or more of the following features:
20 Chapter 3 Printer management and services ENWW
●
Starting where you left the application (especially useful when using setup wizards).
●
Remembering the EWS browser language setting.
●
Personalizing the EWS home page.
For information about how to change your privacy and cookie settings and how to view or delete cookies, see
the documentation available with your web browser.
Open the EWS
To open the EWS, do one of the following:
●
In a supported web browser, type the product IP address into the address box. (To obtain the IP address,
on the control panel dashboard, touch [Ethernet].)
●
In the printer software, open the HP Printer Assistant and on the Print tab, click Printer Home Page
(EWS).
For more information, see Open the HP Printer Assistant.
●
In OS X, use HP Utility or click System Preferences > Printers > HP PageWide P75050-60 > Options &
Supplies > General > Show Printer Webpage.
NOTE: If an error occurs while opening the EWS, conrm that the proxy settings are correct for your
network.
TIP: After you open the URL, bookmark it so that you can return to it quickly in the future.
Features
Home tab
●
Home tab
●
Print tab
●
HP JetAdvantage tab
●
Network tab
●
Tools tab
●
Settings tab
NOTE: Changing network settings in the EWS might disable some product or product software features.
Use the Home tab to access frequently used items from the Web Services, Network, Tools, and Settings
tabs.
NOTE: Not all of the following items are visible by default. Use the Personalize button to show or hide the
items of your choice.
Item Description
Energy Save Settings Congure energy-saving features that switch the printer to Sleep Mode or turn the printer on or
o automatically.
Printer Update Check for new printer updates.
Estimated Cartridge Levels Review cartridge level status.
ENWW HP Embedded Web Server 21
Item Description
Network Summary View wired (802.3) status or wireless (802.11) status.
Print Quality Toolbox Run maintenance tools to improve print quality of your printouts.
Wireless Setup Wizard Set up a wireless connection using the wizard.
Wi-Fi Direct Set up Wi-Fi Direct to print from a mobile device directly to the printer without connecting to a
wireless network.
AirPrint Set up AirPrint™ for printing from Apple-supported products.
Printer Information View information about the printer, such as product serial number, service ID, rmware version,
and total page count.
Administrator Set up administrator control of printer features.
Backup Back up the printer settings into a password-encrypted le.
Firewall Congure the network rewall.
Printer Reports Print the information pages about your printer.
Usage Report Display usage counters for print jobs.
NOTE: Settings for this page are automatically saved in the web browser's cookies. If the web browser's
cookies are deleted, these settings are lost.
Print tab
Use the Print tab to congure the product's print features.
Item Description
Print Settings Congure general settings for printing (such as quality), duplexing (printing on two sides), PCL
Restrict Color Set up and manage user access to color printing.
HP JetAdvantage tab
Use the HP JetAdvantage tab to congure easy-to-use workow and printing solutions that are both
network- and cloud-based. HP JetAdvantage is designed to help your business manage its eet of printers
and scanners.
HP JetAdvantage includes solutions for security, management, workow, and mobile printing. To enable HP
JetAdvantage, make sure the printer is connected to the network and the Internet, and click Continue. Follow
the onscreen instructions.
Network tab
Use the Network tab to congure and secure network settings for the product when it is connected to an IPbased network. The Network tab does not appear if the product is connected to other types of networks.
fonts, and PostScript errors.
You can enable or disable unused protocols and services. These protocol and services can also be protected
from being changed by setting the EWS admin password. For a list of network protocols and services, see
Supported network protocols.
22 Chapter 3 Printer management and services ENWW
Tools tab
Use the Tools tab to view or manage product utilities.
Item Description
Product Information
Reports
Utilities
Backup and Restore
Printer Restart Power Cycle: Turn o and restart the printer.
Printer Updates Firmware Updates: Set up the printer to alert you of updates or to automatically install
●
Printer Information: View information about the printer, such as product serial number,
service ID, rmware version, and total page count.
●
Supply Status: Review cartridge level status.
●
Supply Settings: Set the threshold at which the printer provides notications that
cartridges are running low.
●
Usage Report: View the number of pages processed for printing.
●
Printer Reports: Print various reports, such as font lists.
●
Event Log: View the printer's last 50 error messages.
●
Job Log: View a list of the most recent jobs performed by the printer.
●
Color Usage Job Log: View the number of pages printed in black-and-white/grayscale and
color for all jobs and for individual jobs.
●
Bookmarking: Bookmark pages in the EWS.
●
Print Quality Toolbox: Run maintenance tools to improve the print quality of your
printouts.
●
Asset Tracking: Assign an asset number/location to this device.
●
Backup: Create a password-encrypted le that stores the printer's settings.
●
Restore: Restore the printer's settings using a backup le created by the EWS.
updates.
Settings tab
Use the Settings tab to set and maintain various options on your product including power management, date
and time, email alerts, factory defaults, and rewall settings.
Item Description
Power Management Set up the Energy Save mode to minimize the amount of power that the product consumes
when idle and to reduce wear on electronic components.
Preferences Congure the default settings for general printer features such as date and time, language,
display, and anonymous usage information. You can also set the default values for specic
features such as manual feed, tray and paper management, image registration, ColorLok, and
Quiet Mode.
Control Panel Customization
Security Congure settings to prevent unauthorized use of the printer or specic printer features. For
Email Alerts Set the default values for the email server, alert destinations, and alert settings.
ENWW HP Embedded Web Server 23
●
Home Screen Customization: Add, remove, or reorder the control panel icons on the
printer home screen.
●
Quick Sets: Create sets of commonly used job options, which reduces the need to
manually congure settings for each job. Quick Sets display on the control panel.
more information, see Security settings.
Item Description
Print Settings Congure default settings for printing (such as font, print quality, duplexing, and black-and-
white or color printing).
Restore Defaults Restore the factory defaults or the network settings.
Firewall Congure rewall settings such as rules, addresses, services, and other options.
Product security features
●
Security statements
●
Firewall
●
Security settings
●
Firmware updates
Security statements
This product supports security standards and protocols that help secure the product, protect information on
your network, and simplify monitoring and maintenance of the product.
For information about HP's secure imaging and printing solutions, visit the HP secure printing website. The
site provides links to white papers and FAQ documents about security features and may include information
about additional security features that are not contained in this document. For information about best
practices, see the Security Best Practices document also on this site.
Firewall
The HP Embedded Web Server allows you to enable and congure product rewall rules, priorities, templates,
services, and policies. The rewall feature provides a network layer of security on both IPv4 and IPv6
networks. The rewall conguration capability gives you control over IP addresses that are allowed to access
the product. It also lets you set permissions and priorities for management, discovery, and print services. All
of this helps provide a more secure way of controlling access to the product.
Security settings
Use the Settings tab of the Embedded Web Server, under Security, to ensure the security of the product.
Item Description
General Security Set a password to prevent unauthorized users from remotely conguring the printer or viewing
Administrator Settings Customize your printer by enabling or disabling features related to network connectivity,
Access Control Enable and congure sign-in methods to control user access to specic printer tasks.
Protect Stored Data Congure settings to protect jobs stored on the printer from unauthorized users.
printer settings from the EWS.
printer functions (such as color printing), memory devices, and rmware updates.
NOTE: For security purposes, some features are disabled by default. They must be enabled
before you can use them.
24 Chapter 3 Printer management and services ENWW
Firmware updates
The printer rmware can be automatically updated. On the Tools tab of the Embedded Web Server, click
Printer Updates, Firmware Updates, and then Install updates automatically. HP recommends using this
option.
HP Printer Assistant in the printer software (Windows)
The HP Printer Assistant provides access to HP printer features and resources from the Windows programs
menu or the desktop icon on your computer.
Open the HP Printer Assistant
1. On your computer, click Start , and then click All Programs.
2. Click HP, click the name of the product, and then click your printer.
Features
●
Print tab
●
Shop tab
●
Help tab
●
Tools tab
Print tab
Shop tab
●
Estimated Levels tab
Use the Print tab to view or manage print utilities.
Item Description
Print
●
See What's Printing: Click to open the print monitor and view, pause, or cancel your print jobs.
●
Customize Your Printer: Click to open your Printing Properties dialog box to change the name,
security settings, or other properties of your printer.
●
Printer Home Page (EWS): Click to open the HP Embedded Web Server to congure, monitor, and
maintain your printer.
●
Set Preferences: Click to open your Printing Preferences dialog box to view and change defaults
for paper size, print quality, and more.
●
Maintain Your Printer: Click to open the Toolbox to align and clean cartridges or print a diagnostic
page.
●
Print From Your Mobile Devices: Click to open the www.hp.com/go/mobileprinting website to
learn how to print from your smartphone or tablet. If a local version of this website is not available
in your country/region, you might be directed to the HP Mobile Printing site in another country/
region or language.
Use the Shop tab to shop for HP supplies online.
ENWW HP Printer Assistant in the printer software (Windows) 25
Help tab
Use the Help tab to access resources such as online help and HP Eco Solutions.
Tools tab
Use the Tools tab to set and maintain the printer driver and software and to diagnose and resolve printing
and connectivity problems.
Estimated Levels tab
Use the Estimated Levels tab to review cartridge levels and to order new cartridges, if needed.
HP Utility (OS X)
HP Utility contains tools to congure print settings, calibrate the printer, order supplies online, and nd
website support information.
NOTE:
●
The features available in HP Utility vary depending on the selected printer.
●
Cartridge level warnings and indicators provide estimates for planning purposes only. When you receive
a low-cartridge warning message, consider having a replacement cartridge available to avoid possible
printing delays. You do not need to replace cartridges until the print quality becomes unacceptable.
●
For security purposes, some functions are disabled by default. They must be enabled before you can use
them.
Open HP Utility
▲
Double-click HP Utility in the HP folder, in the Applications folder.
AirPrint™ (OS X)
Your product supports printing with Apple’s AirPrint for iOS 4.2 and Mac OS X v10.10 or later. Use AirPrint to
print wirelessly to the printer from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or
later).
For more information, see Print with AirPrint (OS X).
26 Chapter 3 Printer management and services ENWW
4 Paper and print media
●
Understand paper use
●
Supported media sizes
●
Supported paper types, tray capacities, and orientations
●
Congure trays
●
Load media
●
Tips for selecting and using paper
Understand paper use
HP PageWide cartridges for business are specically developed for use with HP printheads. Unique
formulations help extend the life of the printheads and enhance reliability. When used with ColorLok® paper,
these cartridges provide laser-like color output that dries quickly and is ready for distribution.
NOTE: Based on HP internal testing using a range of plain papers, HP highly recommends using papers with
the ColorLok® logo for this product. For details, visit the HP print permanence website.
This product supports a variety of paper and other print media. Paper or print media that does not meet the
following guidelines might cause poor print quality, increased jams, and premature wear on the product.
It is possible for paper to meet all of these guidelines and still not produce satisfactory results. This might be
the result of improper handling, unacceptable temperature and/or humidity levels, or other variables over
which HP has no control.
NOTICE: Using paper or print media that does not meet HP specications might cause problems for the
product, requiring repair. This repair is not covered by the HP warranty or service agreements.
Use the following guidelines to obtain satisfactory results when using special paper or print media. Set the
paper type and size in the printer driver to obtain the best results.
Media type Do Do not
Envelopes
Labels
●
Store envelopes at.
●
Use envelopes where the seam extends all the way
to the corner of the envelope.
●
Orient the label media according to the label
manufacturer’s guidelines. In most cases, this
means feeding label media short edge rst, even if
the tray allows long-edge feeding.
●
Do not use envelopes that are wrinkled, nicked,
stuck together, or otherwise damaged.
●
Do not use envelopes that have clasps, snaps,
windows, or coated linings.
●
Do not use labels that have wrinkles or bubbles, or
are damaged.
●
Do not print partial sheets of labels.
ENWW Understand paper use 27
Media type Do Do not
●
Use fresh labels. Old labels are more likely to
delaminate during printing.
●
Use only labels that have no exposed backing
between them.
●
Use labels that lie at.
●
Use only full sheets of labels.
Letterhead or
preprinted forms
Heavy paper
Glossy or coated
paper
●
Use only paper that is approved for use in
HP PageWide products.
●
Use only heavy paper that is approved for use in
HP PageWide products and meets the weight
specications for this product.
●
Use only glossy or coated paper that is approved
for use in HP PageWide products.
NOTICE: Do not use any media that contains staples or paper clips.
Supported media sizes
The product comes with Trays 1 and 2. You can add one of the following lower trays as an optional accessory:
Lower 550-sheet trays:
●
550-sheet tray
●
550-sheet tray and stand
●
3x550-sheet tray and stand
HCI trays:
●
Do not use raised or metallic letterhead.
●
Do not use paper that is heavier than the
recommended media specication for this product
unless it is HP paper that has been approved for
use in this product.
●
Do not use glossy or coated paper designed for
use in laser products.
●
4000-sheet high-capacity input trays and stand
For each tray, use the appropriate paper and media sizes:
●
Supported paper and print media sizes
●
Supported envelope sizes (Tray 1 only)
●
Supported card sizes
●
Supported label sizes
●
Supported photo media sizes
Supported paper and print media sizes
Automatic
Lower 550-
Size
Letter 216 x 279 (8.5 x 11)
Legal 216 x 356 (8.5 x 14)
Dimensions - mm (in) Tray 1 Tray 2
sheet trays HCI trays
28 Chapter 4 Paper and print media ENWW
two-sided
printing
Lower 550-
Size Dimensions - mm (in) Tray 1 Tray 2
Executive 184 x 267 (7.25 x 10.5)
Statement 140 x 216 (5.5 x 8.5)
Ocio 8.5 x 13 in 216 x 330 (8.5 x 13)
Ocio 216 x 340 mm 216 x 340 (8.5 x 13.4)
11 x 17 in 279 x 432 (11 x 17)
12 x 18 in 305 x 457 (12 x 18)
A3 297 x 420 (11.7 x 16.5)
A4 210 x 297 (8.27 x 11.7)
A5 148 x 210 (5.83 x 8.27)
A6 105 x 148 (4.13 x 5.83)
RA3 305 x 430 (12 x 16.9)
RA4 215 x 305 (8.5 x 12)
SRA4 225 x 320 (8.9 x 12.6)
B4 (JIS) 257 x 364 (10.12 x 14.33)
sheet trays HCI trays
Automatic
two-sided
printing
B5 (JIS) 182 x 257 (7.17 x 10.12)
B6 (JIS) 128 x 182 (5.04 x 7.17)
10 x 15 cm 101.6 x 152.4 (4 x 6)
4 x 6 in 102 x 152 (4 x 6)
5 x 7 in 127 x 178 (5 x 7)
5 x 8 in 127 x 203 (5 x 8)
Japanese Postcard 100 x 148 (3.94 x 5.83)
Double Japan Postcard
Rotated
8k 260 x 368 (10.24 x 14.49)
270 x 390 (10.63 x 15.35)
273 x 394 (10.75 x 15.51)
16k 184 x 260 (7.24 x 10.24)
195 x 270 (7.68 x 10.63)
197 x 273 (7.76 x 10.75)
Custom sizes - mm
(in)
148 x 200 (5.83 x 7.87)
100 to 304.8
(3.94 to 12) x
148 to 457.2
(5.83 to 18)
210 to 297
(8.27 to 11.69)
x 148 to 431.8
(5.83 to 17)
210 to 297
(8.27 to 11.69)
x 148 to 431.8
(5.83 to 17)
279.4 to 297
(11 to 11.69) x
210 to 216
(8.27 to 8.5)
ENWW Supported media sizes 29
Supported envelope sizes (Tray 1 only)
Size Dimensions - mm (in)
Envelope #9 98.4 x 225.4 (3.875 x 8.875)
Envelope #10 104.8 x 241.3 (4.125 x 9.5)
Monarch 98.4 x 190.5 (3.875 x 7.5)
Envelope B5 176 x 250 (6.9 x 9.8)
Envelope C5 162 x 229 (6.4 x 9)
Envelope C6 114 x 162 (4.5 x 6.4)
Envelope DL 110 x 220 (4.33 x 8.66)
Japanese Envelope Chou #3 120 x 235 (4.75 x 9.25)
Supported card sizes
Lower 550-
Size Dimensions - mm (in) Tray 1 Tray 2
4 x 6 in 102 x 152 (4 x 6)
5 x 8 in 127 x 203 (5 x 8)
A6 105 x 148.5 (4.13 x
5.83)
Japanese Postcard 100 x 148 (3.94 x 5.83)
Double Japan Postcard
Rotated
Custom sizes - mm (in) 100 to 304.8
148 x 200 (5.83 x 7.87)
(3.94 to 12) x
148 to 457.2
(5.83 to 18)
210 to 297 (8.27
to 11.69) x 148
to 431.8 (5.83 to
17)
sheet trays HCI trays
210 to 297 (8.27
to 11.69) x 148
to 431.8 (5.83 to
17)
Supported label sizes
NOTE: Orient the label media according to the label manufacturer’s guidelines. In most cases, this means
feeding label media short edge rst, even if the tray allows long-edge feeding.
Lower 550-sheet
Size Dimensions - mm (in) Tray 1 Tray 2
trays HCI trays
Automatic twosided printing
279.4 to 297 (11
to 11.69) x 210
to 216 (8.27 to
8.5)
Letter 216 x 279 (8.5 x 11)
A4 210 x 297 (8.3 x 11.7)
30 Chapter 4 Paper and print media ENWW
Supported photo media sizes
Lower 550-sheet
Size Dimensions - mm (in) Tray 1 Tray 2
4 x 6 in 102 x 152 (4 x 6)
10 x 15 cm 101.6 x 152.4 (4 x 6)
5 x 7 in 127 x 178 (5 x 7)
Japanese Postcard 100 x 148 (3.94 x 5.83)
trays HCI trays
Custom sizes - mm (in) 100 to 304.8
(3.94 to 12) x
148 to 457.2
(5.83 to 18)
210 to 297 (8.27
to 11.69) x 148
to 431.8 (5.83 to
17)
210 to 297 (8.27
to 11.69) x 148
to 431.8 (5.83 to
17)
Supported paper types, tray capacities, and orientations
For best results, use the appropriate paper types, tray capacities, and orientations.
NOTE: Capacity can vary depending on paper weight and thickness, and environmental conditions.
Orientation
Some media sizes, such as Letter and A4, can t into the trays in two ways: (1) long edge to the side (also
known as portrait orientation), or (2) long edge to the back (landscape orientation).
TIP:
279.4 to 297 (11
to 11.69) x 210
to 216 (8.27 to
8.5)
●
Portrait (1) is the preferred orientation. If possible, load media with the long edge to the side of the tray.
●
When a tray runs out of media during a print job, the product does not automatically print from another
tray if the orientation is dierent. Instead, it pauses the print job and prompts you to load media into the
empty tray.
●
When a tray runs out of media, be sure to reload it using the same orientation as before.
Paper types and tray capacities
The tray capacities are approximations that are based on a standardized media weight of 20-lb bond paper.
Heavier paper will reduce tray capacity.
Paper type
60 to 175 g/m2 (16 to 47 lb):
●
Unspecied and Plain
●
HP EcoFFICIENT
ENWW Supported paper types, tray capacities, and orientations 31
Tray 1 Tray 2 Lower 550-sheet trays HCI trays
Up to 100 sheets Up to 550 sheets Up to 550 sheets per tray Up to 2000 sheets per
tray
Paper type Tray 1 Tray 2 Lower 550-sheet trays HCI trays
●
Letterhead
●
Preprinted
●
Prepunched
●
Light 60-74g
●
Intermediate 85-95g
●
Mid-Weight 96-110g
●
Heavy 111-130g
●
HP Premium Presentation
Matte 120g
●
Extra Heavy 131-175g
●
Colored
●
Bond
●
Recycled
●
Rough
●
HP Brochure Matte 180g
●
HP Brochure Glossy
●
Cardstock 176-220g
●
HP Advanced Photo Papers
Up to 50 sheets Up to 300 sheets Up to 300 sheets per tray
Up to 40 sheets Up to 220 sheets Up to 220 sheets per tray
Up to 2000 sheets (20-lb
media) per tray
Up to 2000 sheets (20-lb
media) per tray
●
Envelope
●
Heavy Envelope
Congure trays
Tray conguration on the control panel typically occurs during initial setup. Correct tray management is
essential for making the best use of the product. It is advisable to verify that the conguration settings are
correct if printing issues occur.
Solve a tray conguration problem. Use an HP online troubleshooting wizard.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Guidelines
●
To avoid paper jams, load only the supported media sizes and types in each tray.
For more information, see Supported media sizes and Supported paper types, tray capacities, and
orientations.
Up to 14 envelopes N/A N/A N/A
Get step-by-step instructions if the printer does not use the tray you want.
●
Make sure to adjust the paper guides to align with the media stack. The paper guides help the product to
identify the media size.
32 Chapter 4 Paper and print media ENWW
●
●
Examples
This table describes the correct settings, for the printer software and printer conguration, of some common
print jobs.
On the product control panel, verify that the media size and type match the media loaded in each tray.
To access the printer conguration screens, open the dashboard, touch (Tray Conguration/Setup),
and select the screen you need.
When you print, remember to select the correct tray settings in the printer software for the intended
print job.
I want to... Follow these steps The product then does this...
Set the product to
automatically select the
correct tray.
Print from Tray 1.
Send a job to the printer,
which waits until media
is loaded into Tray 1.
●
Do one of the following:
—
Windows: Under Paper Source, select
Printer Auto Select.
—
OS X: Under Paper Feed, select Auto
Select.
Then, select the correct media size and type
for the print job.
●
Printer conguration: Under Settings, on the
Paper Setup screen, the media size and type
for each tray must match what is actually
loaded in the tray.
●
Do one of the following:
—
Windows: Under Paper Source, select
Printer Auto Select.
—
OS X: Under Paper Feed, select Auto
Select.
●
Printer conguration: Under Settings, on the
Paper Setup screen, for Tray 1 Paper Size must
be set to Any Size, and Paper Type must be set
to Any Type.
●
Printer software: Select Manual Feed.
●
Printer conguration: Under Settings, on the
Tray Management screen, Manually Feed
Prompt must be set to Always.
Queries the trays and selects the rst one with the
correct media size and type, starting with the
default tray.
If Tray 1 contains media and its tray conguration is
set to Any Size and Any Type, the product prints to
this tray rst.
Prints from Tray 1 until the tray is empty. It then
queries the other trays and prints from the rst one
with the correct media size and type.
Displays a message, prompting you to load the
correct media into that tray. After you load the
media, the product prints only after you touch OK.
Print to a specic tray
only.
Print to a specic tray if
the media size and type
match; if they do not
match, print to another
tray.
●
Printer software: Select the tray you want.
●
Printer conguration: Under Settings, on the
Tray Management screen, Use Requested Tray
must be set to Exclusive.
●
Printer software: Select the tray you want.
●
Printer conguration: Under Settings, on the
Tray Management screen, Use Requested Tray
must be set to First.
Prints the job to the selected tray if the media size
and type match.
If they do not match, the control panel displays a
message, prompting you to load media into that
tray that matches the media size and type selected
for the print job in the printer software.
After the correct media is loaded, the printer
automatically updates the tray conguration
settings of media size and type to match the print
job and prints.
Prints the job to the selected tray if the media size
and type match. If they do not match, the product
queries the other trays and prints from the rst one
with the correct media size and type.
ENWW Congure trays 33
For more information about printer software settings, see To print from a computer (Windows) or To print
from a computer (OS X).
Load media
This section describes how to load portrait-oriented paper into a tray for one-sided printing, which is the
factory default. Not all of the following trays or features may be available for your product:
●
Load Tray 1
●
Load Tray 2
●
Load lower 550-sheet trays
●
Load HCI trays
●
Load envelopes
●
Load letterhead or preprinted forms
Load Tray 1
Tray 1 is the multipurpose tray at the left side of the product.
NOTE: If you are not using Alternate Letterhead Mode (ALM), place the paper as follows for one-sided
printing:
●
A4/Letter sized: Place portrait-oriented paper with the side to be printed on face-down, with the top
edge toward the back of the tray.
●
A3/Ledger sized: Place landscape-oriented paper with the side to be printed on face-down, with the top
edge toward the left.
For ALM orientation, see Load letterhead or preprinted forms.
1. Open Tray 1.
34 Chapter 4 Paper and print media ENWW
2. Open the paper guides completely, and then load the paper.
3. Close the paper guides against the loaded media.
Load Tray 2
This is the default tray. When loading paper into the product for the rst time, load the default tray rst.
NOTE: If you are not using Alternate Letterhead Mode (ALM), place the paper as follows for one-sided
printing:
●
A4/Letter sized: Place portrait-oriented paper with the side to be printed on face-down, with the top
edge toward the back of the tray.
●
A3/Ledger sized: Place landscape-oriented paper with the side to be printed on face-down, with the top
edge toward the left.
For ALM orientation, see Load letterhead or preprinted forms.
1. Pull the tray out of the product.
ENWW Load media 35
2. Open the paper length and width guides completely.
3. Place the paper in the tray and make sure that it is at at all four corners. Close the length and width
paper guides against the loaded media.
4. Push down the paper to make sure that the stack is below the stack-height indicator on the back of the
tray.
36 Chapter 4 Paper and print media ENWW
5. Put the tray into the product.
Load lower 550-sheet trays
The product may include one of the following lower trays, either as a standard feature or an optional
accessory:
●
550-sheet tray (shown)
●
550-sheet tray and stand
●
3x550-sheet tray and stand
To load media into these trays, follow the instructions for Load Tray 2.
Load HCI trays
You can add the 4000-sheet high-capacity input trays and stand to the product as an optional accessory.
NOTE: If you are not using Alternate Letterhead Mode (ALM), place the paper as follows for one-sided
printing:
●
A4/Letter sized: Place portrait-oriented paper with the side to be printed on face-down, with the top
edge toward the back of the tray.
For ALM orientation, see Load letterhead or preprinted forms.
1. Pull the tray out of the product.
ENWW Load media 37
2. Open the paper length guide completely.
3. Place the paper in the tray and make sure that it is at at all four corners.
4. Close the length paper guide against the loaded media.
38 Chapter 4 Paper and print media ENWW
5. Put the tray into the product.
Load envelopes
You can load envelopes only into Tray 1.
1. Open Tray 1.
2. According to the media mark on the tray, place envelopes in Tray 1 face-down, with the top of the
envelope oriented toward the back of the printer.
ENWW Load media 39
3. Close the paper guides.
Load letterhead or preprinted forms
You can load letterhead, preprinted, or prepunched forms into any tray. Paper orientation depends on
whether you are printing in one-sided or two-sided mode. If Alternative Letterhead Mode (ALM) is enabled,
you can print in both one-sided and two-sided modes without reorienting the paper.
To enable or disable ALM from the control panel
1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the strip at the top of the home screen).
2. On the control panel dashboard, touch (Setup).
3. Touch Tray and Paper Management, and then touch Alternative Letterhead Mode and turn it on or o.
To enable or disable ALM from the EWS
1. Type the product IP address into the address box of a web browser to open the EWS. (To obtain the
product IP, on the control panel dashboard, touch [Ethernet].)
2. Click the Settings tab.
3. Click Preferences , and then click Tray and Paper Management.
4. In the Alternative Letterhead Mode section, select Enabled or Disabled.
5. Click Apply.
To load letterhead or preprinted forms with ALM enabled
NOTE: With ALM enabled, you must select Letterhead, Preprinted, or Prepunched in the tray conguration
settings in the product control panel.
1. Load the A4/Letter-sized media face-up in the tray, with the top of the form to the back of the tray and
the long edges to the side.
40 Chapter 4 Paper and print media ENWW
2. Complete the steps in Load Tray 1, Load Tray 2, Load lower 550-sheet trays, or Load HCI trays.
To load letterhead or preprinted forms with ALM disabled
1. Orient the paper as follows for one-sided or two-sided print jobs:
●
One-sided: Load the A4/Letter-sized media face-down in the tray, with the top of the form to the
back of the tray and the long edges to the side.
●
Two-sided: Load the A4/Letter-sized media face-up in the tray, with the top of the form to the back
of the tray and the long edges to the side.
2. Complete the steps in Load Tray 1, Load Tray 2, Load lower 550-sheet trays, or Load HCI trays.
Tips for selecting and using paper
For the best results, observe the following guidelines:
●
To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the
tray:
—
Multipart forms
—
Media that is damaged, curled, or wrinkled
—
Media with cutouts or perforations
—
Media that is heavily textured, embossed, or otherwise diicult to print on
—
Media that is too lightweight or stretches easily
—
Media that contains staples or clips
●
Load a stack of paper (not just one page). All the paper in the stack should be of the same size and type
to avoid a paper jam.
●
Load only one type of paper at a time into the tray.
●
Load only one size of media at a time into a tray.
ENWW Tips for selecting and using paper 41
●
Make sure the paper is loaded correctly when loading from the tray.
●
Ensure that the loaded paper lays at and the edges are not bent or torn.
●
Do not overload the tray.
●
Adjust the paper-width guides so they t snugly against the paper. Make sure the guides do not bend
the loaded paper.
42 Chapter 4 Paper and print media ENWW
5 Cartridges
●
HP PageWide cartridges
●
Manage cartridges
●
Replace cartridges
●
Tips for working with cartridges
HP PageWide cartridges
●
HP policy on non-HP cartridges
●
Counterfeit HP cartridges
HP policy on non-HP cartridges
IMPORTANT:
●
HP does not guarantee the quality or reliability of non-HP contents in HP cartridges.
●
HP’s cartridge warranty does not cover non-HP cartridges or cartridges with non-HP contents.
●
HP’s printer warranty does not cover repairs or service due to use of non-HP cartridges or cartridges
with non-HP contents.
NOTE:
●
This printer is not designed to use continuous ink systems. To resume printing, remove the continuous
ink system and install original HP (or compatible) cartridges.
●
This printer is designed for cartridges to be used until they are empty. Relling cartridges before they
are depleted might cause your printer to fail. If this happens, insert a new cartridge (either genuine HP
or compatible) to continue printing.
Counterfeit HP cartridges
Your cartridge might not be a genuine HP cartridge if you notice the following:
●
The control panel or printer status report indicates that a used or counterfeit cartridge is installed.
●
You are experiencing a high number of problems with the cartridge.
●
The cartridge does not look like it usually does (for example, the packaging diers from HP packaging).
Visit the www.hp.com/go/anticounterfeit website when you install an HP print cartridge and the control panel
message says the cartridge is used or counterfeit. HP will help resolve the problem.
Manage cartridges
Correctly storing, using, and monitoring cartridges can help ensure high-quality print output and extend the
life of cartridges.
●
Store cartridges
ENWW HP PageWide cartridges 43
●
Print with General Oice mode
●
Print when a cartridge is at estimated end of life
●
Check the estimated cartridge levels
●
Order cartridges
●
Recycle cartridges
Store cartridges
●
Do not remove the cartridge from its package until you are ready to use it.
●
Store cartridges at room temperature (15-35° C or 59-95° F) for at least 12 hours before using them.
●
Handle cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary
printing problems.
Print with General Oice mode
General Oice mode produces slightly lighter printouts, which might extend the life of the cartridge.
1. On the File menu in the software program, click Print.
2. Make sure your printer is selected.
3. Do one of the following:
●
Windows: Click the link or button that opens the Properties dialog box.
Depending on your software application, this link or button might be called Properties , Options,
Printer Setup, Printer Properties, Printer, or Set Preferences.
●
OS X: From the pop-up menu, select Copies & Pages.
4. Click the Paper/Quality tab.
5. Select General Oice from the Print Quality drop-down list (Windows) or pop-up menu (OS X).
Print when a cartridge is at estimated end of life
Supply-related notications are communicated on the printer control panel.
●
Cartridge Low message appears when a cartridge will need to be replaced soon. Printing can continue,
but consider having a replacement cartridge on hand. You do not need to replace the cartridge until
prompted to.
●
Cartridge Very Low message appears when the cartridge is depleted and can be replaced now. The
printer is using its reserves to print. See the product control panel for the approximate number of pages
you can print using these reserves.
●
Cartridge Depleted message appears when the cartridge is depleted and must be replaced before
printing can continue. Installing a new cartridge will replenish its reserves.
Check the estimated cartridge levels
You can check the estimated cartridge levels from the printer control panel or from the printer software.
44 Chapter 5 Cartridges ENWW
NOTE:
●
If you have installed a relled or remanufactured cartridge, or a cartridge that has been used in another
printer, the cartridge level indicator might be inaccurate or unavailable.
●
Cartridge-level alerts and indicators provide estimates for planning purposes only. When you receive
a low-cartridge alert, consider having a replacement cartridge available to avoid possible printing
delays. You do not need to replace the cartridges until you are prompted to.
●
Cartridges are used in the printing process in a number of dierent ways. These include the initialization
process, which prepares the printer and cartridges for printing, and printhead servicing, which keeps the
cartridges printing smoothly. Some residual is left in a cartridge after it is used. For more information,
visit the
To check the cartridge levels from the control panel
1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the strip at the top of the home screen).
2.
On the control panel dashboard, touch (Estimated Cartridge Levels) to display the estimated
cartridge levels.
To check the cartridge levels from the EWS
1. Open the EWS. For more information, see Open the EWS.
2. Click the Tools tab, and then click Supply Status.
www.hp.com/buy/supplies website.
To check the cartridge levels from the product software (Windows)
1. Open the HP Printer Assistant. For more information, see Open the HP Printer Assistant.
2. On the Print tab, click Maintain Your Printer.
3. Click the Estimated Cartridge Levels tab.
To check the cartridge levels from the product software (OS X)
1. Open HP Utility. For more information, see Open HP Utility.
2. Make sure your printer is selected.
3. Click Supplies Status.
The estimated cartridge levels appear.
Order cartridges
To order cartridges, visit www.hp.com . (At this time, some portions of the HP website are available in English
only.) Ordering cartridges online is not supported in all countries/regions. However, many countries have
information on ordering by telephone, locating a local store, and printing a shopping list. In addition, you can
visit www.hp.com/buy/supplies to obtain information about purchasing HP products in your country.
Use only the replacement cartridges that have the same cartridge number as the cartridge you are replacing.
You can nd the cartridge number in the following places:
●
On the label of the cartridge you are replacing.
●
On a sticker inside the printer. Open the cartridge access door to locate the sticker.
ENWW Manage cartridges 45
●
In the printer software, open the HP Printer Assistant, click Shop, and then click Shop For Supplies
Online.
●
In the HP Embedded Web Server, click the Tools tab and then, under Product Information, click Supply
Status. For more information, see HP Embedded Web Server.
NOTE: The SETUP cartridge that comes with the printer is not available for separate purchase.
Recycle cartridges
Visit http://hp.com/recycle for full information on recycling and to order postage-paid labels, envelopes, and
boxes for recycling.
Replace cartridges
The product uses four colors and has a dierent cartridge for each color: yellow (Y), magenta (M), cyan (C),
and black (K).
NOTICE:
●
To prevent print-quality problems, HP recommends replacing any missing cartridges with genuine HP
cartridges as soon as possible. For more information, see Order cartridges.
●
Never turn o the printer if any cartridges are missing.
1. Open the cartridge door.
2. Push the old cartridge inward to unlock and release it.
3. Grasp the edge of the old cartridge and then pull the cartridge straight out to remove it.
46 Chapter 5 Cartridges ENWW
4. Do not touch the metal contacts on the cartridge. Fingerprints on the contacts can cause connection
errors.
5. Insert the new cartridge into its slot.
6. Close the cartridge door.
Tips for working with cartridges
Use the following tips to work with cartridges:
●
Use Original HP cartridges.
Original HP cartridges are designed and tested with HP printers and papers to help you easily produce
great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP cartridges. Product service or repairs
required as a result of using a non-HP cartridge will not be covered under warranty.
If you believe you purchased Original HP cartridges, visit www.hp.com/go/anticounterfeit .
●
To prevent print-quality problems, do the following:
—
Always turn the printer o using the power button on the front, and wait until the power button
light goes out.
ENWW Tips for working with cartridges 47
—
Make sure that all the cartridge slots are lled.
●
If the print quality is unacceptable, see Improve print quality for more information.
●
If you remove a cartridge from the printer for any reason, try to replace it again as soon as possible.
●
Do not open or unpackage cartridges until you are ready to install them.
●
Insert the cartridges into the correct slots. Match the color and icon of each cartridge to the color and
icon for each slot. Make sure the cartridges snap into place.
●
Check the estimated cartridge levels to make sure there is suicient supply.
Supply level warnings and indicators provide estimates for planning purposes only.
For more information, see Check the estimated cartridge levels.
NOTE: When you receive a low-cartridge warning message, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the cartridges until prompted to.
●
Do not clean the printhead unnecessarily. This shortens the life of the cartridges.
●
If you are transporting the printer, do the following to prevent leaking from the printer or other damage
from occurring.
—
Make sure you turn o the printer by pressing the power button in the front. Wait until all sounds
of internal motion stop before unplugging the printer.
—
Make sure you leave the cartridges installed.
—
The printer must be transported sitting at; it should not be placed on its side, back, front, or top.
—
Keep printer upright after installing cartridges to prevent damage. Do not ship printer by air after
cartridges have been installed.
48 Chapter 5 Cartridges ENWW
6 Print
●
Print from a computer
●
Print from the control panel
●
Print with NFC
●
Print with AirPrint (OS X)
●
Tips for print success
Print from a computer
●
To print from a computer (Windows)
●
To print from a computer (OS X)
●
To set up printing shortcuts (Windows)
●
To set up printing presets (OS X)
●
To adjust or manage colors
To print from a computer (Windows)
These instructions apply to printing on various media including the following:
●
Plain paper
●
Letterhead or preprinted forms
To print from a computer (Windows)
1. Load the supported media in the correct tray.
For more information, see Load media.
2. On the File menu in the software program, click Print.
3. Make sure your printer is selected.
4. Click the link or button that opens the Properties dialog box.
Depending on your software application, this link or button might be called Properties , Options,
Printer Setup, Printer Properties, Printer, or Set Preferences.
5. Set the correct print options for your media. The following table describes the tabs and options that
might be available in your software program:
Tab
Printing Shortcuts A printing shortcut stores the settings that are appropriate for a particular kind of job, so that you
●
Envelopes
●
Photos
Description
can set all the options with a single click.
●
●
Brochures
Labels
ENWW Print from a computer 49
Tab Description
This tab displays the current printing shortcuts and their settings, such as paper type, paper
source, and color or grayscale.
Paper/Quality This tab contains settings that dene the type of print job. For example, printing on envelopes
requires dierent size, source, and type of paper than printing on plain paper.
You can select from the following options:
●
Paper size: Includes Letter, Envelope #10, and Japanese Envelope Chou #3.
●
Paper source: Includes Printer Auto Select, Manual Feed, Tray 1, and Tray 2.
●
Paper type: Includes Plain, Letterhead, Preprinted, Envelope, HP Advanced Photo Papers,
HP Brochure Matte 180g, and Labels.
NOTE: If Alternative Letterhead Mode (ALM) is enabled, and you are printing on
letterhead, preprinted, or prepunched forms, select Letterhead, Preprinted, or Prepunched
as the paper type. For more information, see Load letterhead or preprinted forms.
●
Special pages: Includes front and back covers, blank sheets, and preprinted sheets.
●
Print quality: Includes Presentation (for high-quality jobs) and Professional (for everyday
jobs).
NOTE: You cannot print envelopes or labels in General Oice mode.
Eects This tab contains settings that temporarily aect the presentation of the print job:
●
Resizing options: Includes actual size, a percentage of actual, or scaled to a specic media
size such as Letter or Envelope #10.
●
Watermarks: Includes Condential and Draft.
Finishing This tab contains settings that inuence the output of the print job:
●
Print on both sides: Print on one side or both sides. When this option is selected, additional
options are available:
—
Depending on paper orientation, you can ip pages up for short-edge binding (for
example, calendars) or long-edge binding (such as for books).
—
For booklet layouts, you can print with room for binding on the left, right, or neither
side.
●
Pages per sheet: Print more than one page per sheet, with the option to print borders
around each page.
●
Orientation: Includes Portrait and Landscape.
Job Storage This tab contains settings for printing a stored job from the control panel. Only one setting is
described here:
●
O (default): Prints a job without storing it on the printer.
For information about the other settings, see Print using job storage.
Color This tab contains settings for printing in color or grayscale:
●
Print in Grayscale: Print in black only, or high-quality CMYK grayscale (which uses the color
cartridges in addition to the black cartridge).
●
Color Themes: These options determine how colors are rendered. They include various redgreen-blue themes such as in Default, Photo, or Vivid. For more information, see To adjust
or manage colors.
Advanced This tab contains settings that you may use or change infrequently:
●
Copies: Select the number of copies and whether to collate them.
●
Reverse page order: Prints from the last page of the job to the rst page.
50 Chapter 6 Print ENWW
Tab Description
●
●
●
6. Click OK to return to the Properties dialog box.
7. Click OK , and then click Print or click OK in the Print dialog box.
NOTE: After printing, remove any special media, such as envelopes or photo paper, from the product.
To print from a computer (OS X)
These instructions apply to printing on various media including the following.
Print all text as black: Helps reduce color cartridge usage.
HP EasyColor: If you are using the HP PCL 6 printer driver for Windows, select this checkbox
to automatically improve mixed-content documents that are printed from Microsoft Oice
programs. HP EasyColor technology enhances the entire image at one time, rather than
dividing it into several pieces, which results in improved color consistency, sharper details,
and faster printing.
Ink Settings: Use the sliders to select the dry time, saturation level, and black color spread
for the print job. For more information, see To adjust or manage colors.
●
Plain paper
●
Letterhead or preprinted forms
To print from a computer (OS X)
1. Load the supported media in the correct tray.
For more information, see Load media.
2. On the File menu in the software program, click Print.
3. Make sure your printer is selected.
4. In the Presets menu, select a printing preset if needed.
5. If the product contains a stapler/stacker, then do the following:
a. From the Copy & Pages pop-up menu, select Finishing.
b. From the Staple pop-up menu, select one of the following:
—
None: No staples.
—
One Staple Left: The staple is in the left corner of the top edge of the paper.
—
One Staple Right: The staple is in the right corner of the top edge of the paper.
c. Output Bin - Automatically select: The printer outputs jobs to the upper bin for stapling. All other
jobs are routed to the lower bin.
●
●
Envelopes
Photos
●
●
Brochures
Labels
d. Output Bin - Upper Bin: The printer outputs jobs that support stapling to the upper bin; they do not
need to be stapled. All other jobs are routed to the lower bin.
6. On the Paper/Quality tab, click the pop-up menu next to the media type.
Set the correct print options for your media (plain paper, letterhead, preprinted, prepunched, envelope,
photo paper, label, and so forth). Print options can include size, type, tray, print resolution, and
automatic adjustments.
ENWW Print from a computer 51
If you do not see options on the Print dialog box, click Show Details.
7. Click Print .
NOTE: After printing, remove any special media, such as envelopes or photo paper, from the product.
To set up printing shortcuts (Windows)
1. On the File menu in the software program, click Print.
2. Click the link or button that opens the Properties dialog box.
Depending on your software application, this link or button might be called Properties , Options,
Printer Setup, Printer Properties, Printer, or Set Preferences.
3. Click the Printing Shortcuts tab.
4. Select an existing shortcut as a base.
NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If
you adjust the settings and then select a shortcut, all your adjustments are lost.
5. Select the print options for the new shortcut.
6. Click the Save As button.
7. Type a name for the shortcut, and click the OK button.
To set up printing presets (OS X)
1. On the File menu in the software program, click Print.
2. Make sure your printer is selected.
3. From the Presets pop-up menu, select Default Settings.
4. Click Save Current Settings as Preset.
5. Type a descriptive name for the preset, and save it for Only this printer or All printers.
To adjust or manage colors
Adjust the color of print output for the product by changing the settings in the printer driver software.
●
Choose a preset color theme for a print job
●
Adjust the color options for a print job manually
●
Match colors to your computer screen
●
Control access to color printing
Choose a preset color theme for a print job
1. On the File menu in the software program, click Print.
2. Make sure your printer is selected.
3. Click the link or button that opens the Properties dialog box.
Depending on your software application, this link or button might be called Properties , Options,
Printer Setup, Printer Properties, Printer, or Set Preferences.
4. Do one of the following:
52 Chapter 6 Print ENWW
●
Windows: Click the Color tab.
●
OS X: Click the Color tab, and clear HP EasyColor.
5. From the Color Themes drop-down list (Windows) or the RGB Color pop-up menu (OS X), select one of
the following color themes:
●
Default (sRGB): This theme sets the product to print RGB data in raw device mode. When using this
theme, manage color in the software program or in the operating system for correct rendering.
●
Vivid: The product increases the color saturation in the midtones. Use this theme when printing
business graphics.
●
Photo: The product interprets RGB color as if it were printed as a photograph using a digital mini
lab. The product renders deeper, more saturated colors dierently than with the Default (sRGB)
theme. Use this theme when printing photos.
●
Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the AdobeRGB color
space rather than sRGB. Turn o color management in the software program when using this
theme.
●
None: No color theme is used.
Adjust the color options for a print job manually
Use the printer driver software to clear default color settings and adjust settings manually. Use the built-in
help in the driver software to understand how each setting aects print output.
1. On the File menu in the software program, click Print.
2. Make sure your printer is selected.
3. Do one of the following:
●
Windows: Click the link or button that opens the Properties dialog box.
Depending on your software application, this link or button might be called Properties , Options,
Printer Setup, Printer Properties, Printer, or Set Preferences.
●
OS X: From the Copies & Pages pop-up menu, select Color. Then, deselect HP EasyColor.
4. Do one of the following:
●
Windows: On the Advanced tab, click Ink Settings.
●
OS X: Click the disclosure triangle next to Advanced.
5. Use the sliders to make the following adjustments:
●
Dry Time: Move the slider to the right to increase the amount of time that the printer takes to dry a
printed page. Increasing the drying time works best for jobs printed on plain paper.
●
Saturation: Move the slider to the right to increase the amount of black or color applied. Increasing
the saturation works best for jobs printed on brochure or photo paper.
●
Black Ink Spread: Move the slider to the left to limit the spread of black onto adjacent areas of
color on the printed page. Decreasing the spread works best for jobs printed on plain paper.
NOTE: Changing color settings manually can aect output. HP recommends that only color
graphics experts change these settings.
6. Click OK to save your adjustments and close the window, or click Reset to return the settings to the
factory defaults (Windows).
ENWW Print from a computer 53
Match colors to your computer screen
For most users, the best method for matching colors is to print sRGB colors.
The process of matching printer output color to your computer screen is complex, because printers and
computer monitors use dierent methods of producing color. Monitors display colors by using light pixels
that use an RGB (red, green, blue) color process, but printers print colors by using a CMYK (cyan, magenta,
yellow, and black) process.
Many factors can inuence your ability to match printed colors to those on your monitor:
●
Print media
●
Printing process (cartridge, press, or laser technology, for example)
●
Overhead lighting
●
Personal dierences in perception of color
●
Software programs
●
Printer drivers
●
Computer operating systems
●
Monitors
●
Video cards and drivers
●
Operating environment (humidity, for example)
Control access to color printing
HP’s suite of color access control tools allows you to enable or disable color by individual users or groups and
applications. For more information, visit www.hp.com/go/upd .
Print from the control panel
●
Print using job storage
●
Print from a USB device
Print using job storage
You can create and store jobs on the product, which you or others can print later. To save printer memory or
to protect sensitive information, you can delete the stored jobs from the product.
●
To disable or re-enable job storage
●
To apply job storage to one or all print jobs
●
To print a job stored on the printer
●
To delete a job stored on the printer
To disable or re-enable job storage
Job storage is enabled, by default. You can disable or re-enable it in the printer software, as needed.
NOTE: Before you can re-enable job storage in the printer software, it must rst be enabled in the HP
Embedded Web Server (on the Settings tab, under Security, click Protect Stored Data and follow the
onscreen instructions). For more information about using the EWS, see HP Embedded Web Server.
54 Chapter 6 Print ENWW
●
Disable or enable job storage (Windows)
●
Disable or enable job storage (OS X)
Disable or enable job storage (Windows)
1. Click Start, and do one of the following, depending on your operating system:
●
Windows 10: Click Settings, click Devices, and then click Printers.
●
Windows 8, 8.1: Click Control Panel, click Hardware and Sound, and then click Devices and
Printers.
●
Windows 7: Click Devices and Printers.
2. Right-click your printer, and then click Properties or Printer properties.
3. In the Printer Properties window, click the Device Settings tab.
4. From the Job Storage drop-down list, select Disable to turn the feature o or select Automatic to turn it
on.
5. Click Apply, and then click OK.
Disable or enable job storage (OS X)
1. Open HP Utility. For more information, see Open HP Utility.
2. Make sure your printer is selected.
3. Click Devices.
4. Select Job Storage Settings.
5. Select Allow Stored Jobs on this printer, and set the storage job settings.
To apply job storage to one or all print jobs
You can apply the job storage feature to a single job or to all print jobs. When you do this, the single job or all
jobs are stored in the printer memory so that you can print them later from the printer control panel.
●
Apply job storage to one print job (Windows)
●
Apply job storage to all print jobs (Windows)
●
Apply job storage to one print job (OS X)
●
Apply job storage to all print jobs (OS X)
Apply job storage to one print job (Windows)
1. On the File menu in the software program, click Print.
2. Make sure your printer is selected.
3. Click the link or button that opens the Properties dialog box.
4. Click the Job Storage tab, and select one of the following options:
●
Proof and Hold: Prints the rst copy of a multiple-copy job so you can verify the print quality and
prints the remaining copies when you request them at the printer control panel
●
Personal Job: Does not print the job until you request it at the printer control panel
Personal jobs are automatically deleted after printing.
ENWW Print from the control panel 55
●
Quick Copy: Prints the requested number of copies of the job and stores a copy of it so you can
print it again later
●
Stored Job: Prints the job on the printer and lets other users print it at any time
●
Make Job Private/Secure: Applies to Personal or Stored Jobs. You can require a personal
identication number (PIN) or password to print the stored job from the control panel:
—
None: No PIN or password is required.
—
PIN to print: A four-digit PIN is required.
—
Encrypt Job (with password) (for Windows 7 or later): A password, consisting of 4-32
characters, is required.
5. In the User Name area, select User Name to use the default user name or select Custom and then type
the user name you want.
6. In the Job Name area, select Automatic to use the default job name or select Custom and then type the
job name you want.
If you type a job name that is already in use, select one of the following:
●
Use Job Name + (1-99): Append a unique number to the end of the job name
●
Replace Existing File: Overwrite the existing stored job with the new one
7. Click OK , and then click Print to store the job on the printer.
Apply job storage to all print jobs (Windows)
1. Click Start, and do one of the following, depending on your operating system:
●
Windows 10: Click Settings, click Devices, and then click Printers.
●
Windows 8, 8.1: Click Control Panel, click Hardware and Sound, and then click Devices and
Printers.
●
Windows 7: Click Devices and Printers.
2. Make sure your printer is selected.
3. Right-click your printer, click Printing preferences, and then click the Job Storage tab.
4. On the Job Storage tab, select one of the following options:
●
Proof and Hold: Prints the rst copy of a multiple-copy job so you can verify the print quality and
prints the remaining copies when you request them at the printer control panel
●
Personal Job: Does not print the job until you request it at the printer control panel
Personal jobs are automatically deleted after printing.
●
Quick Copy: Prints the requested number of copies of the job and stores a copy of it so you can
print it again later
●
Stored Job: Prints the job on the printer and lets other users print it at any time
●
Make Job Private/Secure: Applies to Personal or Stored Jobs. You can require a personal
identication number (PIN) or password to print the stored job from the control panel
56 Chapter 6 Print ENWW
—
None: No PIN or password is required.
—
PIN to print: A four-digit PIN is required.
—
Encrypt Job (with password) (for Windows 7 or later): A password, consisting of 4-32
characters, is required.
5. In the User Name area, select User Name to use the default user name or select Custom and then type
the user name you want.
6. In the Job Name area, select Automatic to use the default job name or select Custom and then type the
job name you want.
If you type a job name that is already in use, select one of the following:
●
Use Job Name + (1-99): Append a unique number to the end of the job name
●
Replace Existing File: Overwrite the existing stored job with the new one
7. Click OK , and then click Print to store the job on the printer.
Apply job storage to one print job (OS X)
1. On the File menu in the software program, click Print.
2. From the Copies & Pages pop-up menu, select Job Storage.
3. Make sure your printer is selected.
4. From the Mode pop-up menu, select one of the following options:
●
Quick Copy: Prints the requested number of copies of the job and stores a copy of it so you can
print it again later
●
Proof and Hold: Prints the rst copy of a multiple-copy job so you can verify the print quality and
prints the remaining copies when you request them at the printer control panel
●
Stored Job: Prints the job on the printer and lets other users print it at any time
●
Personal Job: Does not print the job until you request it at the printer control panel
Personal jobs are automatically deleted after printing.
5. In the User Name area, select User Name to use the default user name or select Custom and then type
the user name you want.
6. In the Job Name area, select Automatic to use the default job name or select Custom and then type the
job name you want.
If you type a job name that is already in use, select one of the following:
●
Use Job Name + (1-99): Append a unique number to the end of the job name
●
Replace Existing File: Overwrite the existing stored job with the new one
7. For Personal or Stored Jobs, select Use PIN to Print if you want to require a four-digit personal
identication number (PIN) to print the stored job from the control panel.
8. Click Print to store the job on the printer.
Apply job storage to all print jobs (OS X)
1. On the File menu in the software program, click Print.
2. From the Copies & Pages pop-up menu, select Job Storage.
ENWW Print from the control panel 57
3. Make sure your printer is selected.
4. From the Mode pop-up menu, select one of the following options:
●
Quick Copy: Prints the requested number of copies of the job and stores a copy of it so you can
print it again later
●
Proof and Hold: Prints the rst copy of a multiple-copy job so you can verify the print quality and
prints the remaining copies when you request them at the printer control panel
●
Stored Job: Prints the job on the printer and lets other users print it at any time
●
Personal Job: Does not print the job until you request it at the printer control panel
Personal jobs are automatically deleted after printing.
5. In the User Name area, select User Name to use the default user name or select Custom and then type
the user name you want.
6. In the Job Name area, select Automatic to use the default job name or select Custom and then type the
job name you want.
If you type a job name that is already in use, select one of the following:
●
Use Job Name + (1-99): Append a unique number to the end of the job name
●
Replace Existing File: Overwrite the existing stored job with the new one
7. For Personal or Stored Jobs, select Use PIN to Print if you want to require a four-digit personal
identication number (PIN) to print the stored job from the control panel.
8. Click Print to store the job on the printer.
To print a job stored on the printer
1. On the control panel, touch the Print icon.
2. In the display, touch the Stored Job or the Private Job icon.
3. Navigate to the stored job you want, and open it.
NOTE: If the job is private or encrypted, enter the PIN or password.
4. Select the number of copies, and touch Print.
To delete a job stored on the printer
1. On the control panel, touch the Print icon.
2. In the display, touch the Stored Job or the Private Job icon.
3. Open the folder containing your stored job, and do one of the following:
●
To delete one job, touch the job you want to delete.
●
To delete all the jobs in the folder, touch the trash icon, and then touch Delete.
NOTE: If some jobs are protected with a PIN or password, touch All jobs without a PIN or
password or All jobs with the same PIN or password and follow the onscreen instructions.
4. If needed, touch the trash icon, and then touch Delete.
58 Chapter 6 Print ENWW
Print from a USB device
This product features printing directly from a USB storage device (Plug and Print), so you can quickly print
les without sending them from a computer. The product accepts standard USB storage accessories in the
USB port near the control panel.
1. Insert the USB device into the USB port on the front of the product. The Memory Device Options menu
opens.
2. In the display, touch the Print Documents icon.
3. Navigate to the job you want on the USB device, and open it.
You can print the following types of les:
●
PDF
●
All photo formats
●
Microsoft Oice les, except Excel
4. Select the number of copies, and touch Black or Color to start printing.
Print with NFC
With Near Field Communications (NFC), you can walk up to the product and print from your smart phone or
tablet.
▲
To print using NFC, in the control panel touch (NFC), and follow the onscreen instructions.
Print with AirPrint (OS X)
Printing using Apple’s AirPrint is supported for iPad (iOS 4.2), iPhone (3GS or later), iPod touch (third
generation or later), and Mac (OS X v10.10 or later).
To use AirPrint, ensure the following:
●
The printer and the Apple device are connected to the same network as your AirPrint-enabled device. For
more information, visit www.hp.com/go/mobileprinting . If a local version of this website is not available
in your country/region, you might be directed to the HP Mobile Printing site in another country/region or
language.
●
Load paper that matches the paper settings of the printer.
To re-enable AirPrint
AirPrint is enabled, by default. If it becomes disabled, you can use the following instructions to enable it
again.
1. Open the EWS. For more information, see Open the EWS.
2. On the Network tab, click AirPrint and then click Status.
3. In the AirPrint Status row, click Turn On AirPrint.
Tips for print success
●
Cartridge tips
●
Paper loading tips
ENWW Print with NFC 59
●
Printer settings tips (Windows)
●
Printer settings tips (OS X)
Cartridge tips
See Tips for working with cartridges.
Paper loading tips
See Tips for selecting and using paper.
Printer settings tips (Windows)
●
To change default print settings, do one of the following:
—
In the HP Printer Assistant, click Print , and then click Set Preferences. For more information, see
Open the HP Printer Assistant.
—
On the File menu in the software program, click Print. Open the Printer Properties dialog box.
●
On the Color or Finishing tab of the printer driver, set the following options as needed:
—
Print in Grayscale: Allows you to print a black-and-white document using only the black cartridge.
It also allows you to print documents in high-quality grayscale, which uses color cartridges. Click
Black Only or High Quality CMYK Grayscale, and then click OK .
—
Pages per sheet: Helps you specify the order of the pages if you print document in more than two
pages per sheet.
—
Flip pages up: Depending on paper orientation, you can ip pages up for short-edge binding
(calendars, for example) or long-edge binding (books, for example).
—
Booklet Layout: Allows you to print a multiple-page document as a booklet. It places two pages on
each side of a sheet that can then be folded into a booklet in half size of the paper. Select a binding
method from the drop-down list, and then click OK :
○
Left binding: The binding side after folded into a booklet appears at the left side. Select the
option if your reading habit is from left to right.
○
Right binding: The binding side after folded into a booklet appears at the right side. Select
the option if your reading habit is from right to left.
—
Print page borders: Allows you to add the borders to the pages if you print the document with two
or more pages per sheet.
●
You can use printing shortcuts to save time setting printing preferences.
Printer settings tips (OS X)
●
In the software program, be sure to select the correct paper size loaded in the printer:
a. From the File menu, select Page Setup.
b. In Format For, make sure your printer is selected.
c. From the pop-up menu, select Paper Size.
●
In the software program, be sure to select the correct paper type and quality loaded in the printer:
60 Chapter 6 Print ENWW
a. On the File menu in the software program, click Print.
b. From the Copies & Pages pop-up menu, select Paper/Quality, and select the correct paper type
and quality.
●
To print a black-and-white document using only the black cartridge, do the following:
a. On the File menu in the software program, click Print.
b. In the Print window, from the pop-up menu, select Copies & Pages, and then select Color.
c. Clear the HP EasyColor checkbox.
d. Click the Print in Grayscale pop-up menu, and select Black Only.
ENWW Tips for print success 61
7 Solve problems
●
Problem-solving checklist
●
Information pages
●
Factory-set defaults
●
Cleaning routines
●
Jams and paper-feed issues
●
Cartridge issues
●
Printing issues
●
Connectivity issues
●
Wireless network issues
●
Product software issues (Windows)
●
Product software issues (OS X)
Problem-solving checklist
Follow these steps when trying to solve a problem with the product:
●
Check that the product power is on
●
Check the control panel for error messages
●
Test print functionality
●
Try sending a print job from a computer
●
Test the plug-and-print USB functionality
●
Factors that aect product performance
Check that the product power is on
1. If the power button is not lit, press it to turn the product on.
2. If the power button does not seem to work, ensure that the power cable is connected to both the
product and the electrical or AC outlet.
3. If the product is still not powering up, check the power source by connecting the power cable to a
dierent electrical or AC outlet.
Check the control panel for error messages
The control panel should indicate ready status. If an error message appears, resolve the error.
62 Chapter 7 Solve problems ENWW
Test print functionality
1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the strip at the top of the home screen).
2. On the control panel dashboard, touch (Setup).
3. Touch Reports , and then touch Printer Status Report to print a test page.
4. If the report does not print, make sure paper is loaded in the tray, and check the control panel to see if
paper is jammed inside the product.
NOTE: Make sure the paper in the tray meets specications for this product.
Try sending a print job from a computer
1. Use a word-processing program to send a print job to the product.
2. If the job does not print, make sure you selected the correct printer driver.
3. Uninstall and then reinstall the product software.
Test the plug-and-print USB functionality
1. Load a PDF, Microsoft Oice le (except Excel), or photo onto a USB ash drive, and insert it in the USB
slot on the left side of the product.
2. The Memory Device Options menu opens. Try printing the document or photo.
3. If no documents are listed, try a dierent type of USB ash drive.
Factors that aect product performance
Several factors aect the time it takes to print a job:
●
The software program that you are using and its settings
●
The use of special paper (such as heavy paper and custom-size paper)
●
Product processing and download time
●
The complexity and size of graphics
●
The speed of the computer you are using
●
The USB or network connection
●
The type of USB drive, if you are using one
●
Whether the product is printing on one side or two sides
●
The number of dierent media types in the print job
●
Printing from Tray 1 when it is set to Any Size and Any Type, which requires the product to handle many
dierent media sizes and types
●
More print jobs with fewer pages
Information pages
Information pages reside within the product memory. These pages help diagnose and solve problems with
the product.
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NOTE: If the product language was not correctly set during installation, you can set the language manually
so the information pages print in one of the supported languages. Change the language by using the
Preferences menu on the Setup menu in the control panel or by using the HP Embedded Web Server.
1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the strip at the top of the home screen).
2. On the control panel dashboard, touch (Setup).
3. Touch Reports to view the menu.
4. Touch the name of the report that you want to print:
Menu item Description
Event Log Prints a log of errors and other events during product use.
Network Conguration Page Displays status for:
●
Network hardware conguration
●
Enabled features
●
TCP/IP and SNMP information
●
Network statistics
●
Wireless network conguration (wireless models only)
PCL Font List Prints a list of all installed PCL fonts.
PCL6 Font List Prints a list of all installed PCL6 fonts.
Print Quality Report Prints a page that helps solve problems with print quality.
Printer Status Report Prints the cartridge status. Includes the following information:
●
Estimated proportion of cartridge life remaining
NOTE: Cartridge-level alerts and indicators provide estimates for planning purposes only. When you
receive a low-cartridge alert, consider having a replacement cartridge available to avoid possible printing
delays. You do not need to replace the cartridges until you are prompted to.
●
Approximate number of pages remaining
●
Part numbers for HP cartridges
●
Number of pages printed
●
Information about ordering new HP cartridges and recycling used HP cartridges
PS Font List Prints a list of all installed PS fonts.
Usage Page Shows a count of all paper sizes that have passed through the product; lists whether they were monochrome
or color, one-sided or two-sided, and reports the page count. This report is useful for reconciling contractual
billing statements.
Web Access Test Report Shows the current conguration settings and diagnostic results for the local network, gateway, DNS, proxy,
and test server. This report is useful for resolving problems accessing the web.
Wireless Network Test Report Triggers a set of diagnostic tests for common wireless problems, and recommends solutions for detected
problems
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Factory-set defaults
NOTICE: Restoring the factory-defaults clears all customer data such as fax header, phonebook, and pages
stored in memory. The procedure also returns many product settings to factory defaults and then
automatically restarts the product.
1. On the control panel, touch the Support Tools icon.
2. In the display, touch the Maintenance icon.
3. Scroll to the bottom of the list, and then touch Restore Factory Defaults.
4. In the menu that appears, touch Restore Factory Defaults again.
5. Follow the prompts on the control panel.
The product automatically restarts.
Cleaning routines
●
Clean the printhead
●
Clean the touch screen
Clean the printhead
During the printing process, paper and dust particles can accumulate inside the product. Over time, this
buildup can cause print-quality problems such as specks or smearing.
This product automatically services itself, running cleaning routines that can correct most of these problems.
For problems that the product cannot automatically solve, use the following routine to clean the printhead:
NOTE: Use this routine only to correct print quality errors. Do not use it for periodic maintenance.
1. On the control panel, touch the Support Tools icon.
2. In the display, touch the Troubleshooting icon, and then Print Quality.
3. Touch Tools, and then Clean the Printhead.
4. Follow the prompts on the control panel.
A page feeds through the product slowly. Discard the page when the process is completed.
Clean the touch screen
Clean the touch screen whenever it is necessary to remove ngerprints or dust. Wipe the touch screen gently
with a clean, water-dampened, lint-free cloth.
NOTICE: Use water only. Solvents or cleaners can damage the touch screen. Do not pour or spray water
directly onto the touch screen.
Jams and paper-feed issues
Solve paper jam
issues.
ENWW Factory-set defaults 65
Use an HP online troubleshooting wizard.
Instructions for clearing the jam in the printer or in the automatic document feeder and resolving issues with
paper or the paper feed.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
The product does not pick up paper
If the product does not pick up paper from the tray, try these solutions:
●
Check the control panel for error messages, and follow any onscreen instructions.
●
Load the tray with the correct paper size and type for your job.
●
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Align the guides with
the paper-size markings in the bottom of the tray.
●
Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
●
Clean the tray rollers. Cleaning instructions are available online at HP Customer Support .
●
If needed, replace the tray rollers. Replacement instructions are provided with the tray roller kit or
available online at HP Customer Support .
The product picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these solutions:
●
Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
●
Use only paper that meets HP specications for this product.
●
Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
Make sure all paper in the tray is the same type and size.
●
Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return less paper to the tray.
●
Even if the tray is not overlled, try using a lower stack of media, such as half.
●
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Align the guides with
the paper-size markings in the bottom of the tray.
●
Print from another tray.
Prevent paper jams
To reduce the number of paper jams, try these solutions:
●
Use only paper that meets HP specications for this product. Lightweight, short-grain paper is not
recommended.
●
Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
●
Use paper that has not previously been printed or copied on.
●
Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
●
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so
they are touching the paper stack without bending it.
●
Make sure that the paper is at at all four corners.
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●
●
Clear jams
Make sure that the tray is fully inserted in the product.
If you are printing on heavy, embossed, or perforated paper, use Tray 1, the multipurpose tray on the
left side of the printer, and then feed sheets manually one at a time.
Solve paper jam
issues.
Use an HP online troubleshooting wizard.
Instructions for clearing the jam in the printer or in the automatic document feeder and resolving issues with
paper or the paper feed.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
●
Guidelines for clearing jams
●
Jam locations
●
Clear jams in Tray 1 (multipurpose tray)
●
Clear jams in Tray 2
●
Clear jams in lower 550-sheet trays
●
Clear jams in HCI trays
●
Clear jams in the left door
●
Clear jams in the left duplexer
●
Clear jams in the right door
●
Clear jams in the right duplexer
●
Clear jams in the output bin
Guidelines for clearing jams
CAUTION: Warning labels appear in certain areas within the printer. For denitions of these labels, see
Warning icons.
●
For best results, do not turn o the product before clearing paper jams.
●
If a sheet tears while you are clearing a paper jam, make sure that all of the fragments are removed
before you resume printing.
●
To close a tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only.
Jam locations
Jams can occur in these locations:
ENWW Jams and paper-feed issues 67
Label Description
1
2 Tray 1
3 Output bin
4
5 Lower trays (available as optional accessories only):
6 Tray 2
●
Left door
●
Left duplexer
●
Right door
●
Right duplexer
●
550-sheet tray
●
550-sheet tray and stand
●
3x550-sheet tray and stand (shown)
●
4000-sheet high-capacity input trays and stand
Some marks or smearing might occur on printed pages after a jam. This problem typically resolves itself after
a few sheets have been printed.
Clear jams in Tray 1 (multipurpose tray)
▲
Gently remove any jammed paper from the tray.
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Clear jams in Tray 2
1. Open the tray.
2. Gently remove any jammed paper from the tray.
3. Open the right door, by pulling up on the right latch.
ENWW Jams and paper-feed issues 69
4. Gently remove any visible paper from the rollers.
5. Close the right door and the tray.
Clear jams in lower 550-sheet trays
If the product includes one of these lower trays, then the following instructions may apply:
●
Clear jams in the 550-sheet tray or in the rst tray in stand
●
Clear jams in the second tray in the 3x550-sheet tray and stand
●
Clear jams in the third tray in the 3x550-sheet tray and stand
Clear jams in the 550-sheet tray or in the rst tray in stand
The following instructions show how to clear jams in the 550-sheet tray that is immediately below Tray 2
(single) or Trays 2 and 3 (tandem), in a tabletop or oor-standing printer.
1. Open the tray.
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2. Gently remove any jammed paper from the tray.
3. Open the right door, by pulling up on the right latch.
4. Gently remove any visible paper from the rollers.
ENWW Jams and paper-feed issues 71
5. Close the right door and the tray.
Clear jams in the second tray in the 3x550-sheet tray and stand
1. Open the tray.
2. Gently remove any jammed paper from the tray.
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3. Open the right door, by pulling up on the right latch.
4. Open the lower right door, by pushing down on the lower latch.
5. Gently remove any visible paper from the rollers.
ENWW Jams and paper-feed issues 73
6. Close the lower right door, the right door, and the tray.
Clear jams in the third tray in the 3x550-sheet tray and stand
1. Open the tray.
2. Gently remove any jammed paper from the tray.
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3. Open the right door, by pulling up on the right latch.
4. Open the lower right door, by pushing down on the lower latch.
5. Gently remove any visible paper from the rollers.
ENWW Jams and paper-feed issues 75
6. Close the lower right door, the right door, and the tray.
Clear jams in HCI trays
If the product includes the 4000-sheet high-capacity input trays and stand, then the following instructions
may apply:
●
Clear jams in left HCI tray
●
Clear jams in right HCI tray
Clear jams in left HCI tray
1. Open the tray.
76 Chapter 7 Solve problems ENWW
2. Gently remove any jammed paper from the tray.
3. Open the right door, by pulling up on the right latch.
4. Open the lower right door, by pushing down on the lower latch.
5. Grasp the green handle, and pull it out as far as it will go.
ENWW Jams and paper-feed issues 77
6. Open the lid, and remove any visible paper.
7. Close the lid, and return it to its original position.
8. Close the lower right door, the right door, and the tray.
Clear jams in right HCI tray
1. Open the tray.
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2. Gently remove any jammed paper from the tray.
3. Open the right door, by pulling up on the right latch.
ENWW Jams and paper-feed issues 79
4. Open the lower right door, by pushing down on the lower latch.
5. Gently remove any visible paper from the rollers.
6. Close the lower right door, the right door, and the tray.
Clear jams in the left door
1. Open the left door, by pulling up on the left latch.
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2. Gently remove any visible paper from the rollers.
3. Lift up the latch on the inside of the left door.
4. Gently remove any visible paper from the rollers.
5. Close the latch.
ENWW Jams and paper-feed issues 81
6. Close the left door.
Clear jams in the left duplexer
1. Open the left door, by pulling up on the left latch.
2. Grasp the handle of the duplexer, and pull the duplexer out as far as possible.
3. Gently remove any visible paper above the duplexer.
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4. Lift up the duplexer, and gently remove any visible paper under it.
5. Insert the duplexer until it snaps into place.
6. Close the left door.
Clear jams in the right door
1. Open the right door, by pulling up on the right latch.
ENWW Jams and paper-feed issues 83
2. Gently remove any visible paper from the rollers.
3. Close the right door.
Clear jams in the right duplexer
1. Open the right door, by pulling up on the right latch.
2. Grasp the handle of the duplexer, and pull the duplexer out as far as possible.
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3. Gently remove any visible paper above the duplexer.
4. Lift up the duplexer, and gently remove any visible paper under it.
5. Insert the duplexer until it snaps into place.
6. Close the right door.
Clear jams in the output bin
1. Gently remove any jammed paper from the output bin.
ENWW Jams and paper-feed issues 85
2. Open the left door, by pulling up on the left latch.
3. Gently remove any visible paper from the rollers.
4. Close the left door.
Cartridge issues
●
Relled or remanufactured cartridges
●
Interpret control panel messages for cartridges
Relled or remanufactured cartridges
HP cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP
products, HP cannot inuence their design or control their quality. If you are using a relled or
remanufactured cartridge and are not satised with the print quality, replace the cartridge with a genuine HP
cartridge.
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NOTE: If you replace a non-HP cartridge with a genuine HP cartridge, the printhead may still contain non-
HP residuals until the printhead is depleted and receives supplies from the newly installed, genuine HP
cartridge. Until the non-HP residuals are gone, print quality will be aected.
Interpret control panel messages for cartridges
●
Cartridge Depleted
●
Cartridge Low
●
Cartridge Problem
●
Cartridge Very Low
●
Counterfeit or used [color] cartridge installed
●
Do not use SETUP cartridges
●
Genuine HP cartridge installed
●
Incompatible [color]
●
Install [color] cartridge
●
Non-HP cartridges installed
●
Printer Failure
●
Problem with Print System
●
Problem with Printer Preparation
●
Problem with SETUP cartridges
●
Use SETUP cartridges
●
Used [color] installed
Cartridge Depleted
Description
The indicated cartridges are depleted and must be replaced.
Recommended action
You must replace these depleted cartridges now to continue printing.
NOTE: Installing new cartridges will replenish the reserves.
Cartridge Low
Description
The indicated cartridges will need to be replaced soon.
Recommended action
Printing can continue, but consider having replacement cartridges on hand. You do not need to replace the
cartridges until prompted to.
ENWW Cartridge issues 87
Cartridge Problem
Description
—
The contacts on the cartridge might not be making a connection to the printer.
—
The cartridge is not compatible with your printer.
Recommended action
—
Carefully clean the contacts on the cartridge by using a soft, lint-free cloth and insert the cartridge
again.
—
Remove this cartridge and replace with a compatible cartridge.
—
Leave the printer powered on until all cartridges are installed so that the printer can perform selfservicing routines to protect the print system.
Cartridge Very Low
Description
The indicated cartridges are depleted and can be replaced now. The printer is using its reserves to print.
Recommended action
You can replace these depleted cartridges now, without wastage.
NOTE: After cartridges are depleted, the printer can use its reserves for printing. See the printer control
panel for more information about the approximate number of pages you can print using these reserves.
Counterfeit or used [color] cartridge installed
Description
The original HP ink in this cartridge has been depleted.
Recommended action
Replace with genuine HP cartridge, or click OK to continue printing with non-genuine HP cartridge. Printer
service or repairs required as a result of using a non-HP supply will not be covered under warranty.
Do not use SETUP cartridges
Description
SETUP cartridges cannot be used after the device has been initialized.
Recommended action
Remove and install non-SETUP cartridges.
Genuine HP cartridge installed
Description
A genuine HP cartridge was installed.
Recommended action
No action necessary.
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