HP OPENVIEW STORAGE AREA User Manual

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administrator’s

guide

hp OpenView

storage area manager

Product Version: 3.2

July 2004

Part Number: T2533-90002

This guide describes periodic or one-time Storage Area Manager administrative procedures.

the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

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Contains Embedded Engine™ software. Copyright © 2002 Solid Information Technology. All rights reserved. Contains SNMP API software from AdventNet, Inc. Copyright © 1996-2002 AdventNet, Inc. All rights reserved. Contains ILOG JViews Component Suite™ This product includes software developed by Apache Software Foundation ( This product includes code licensed from RSA Data Security. Compaq Computer Corporation is a wholly-owned subsidiary of Hewlett-Packard Company. Java™ is a U.S. trademark of Sun Microsystems, Inc. Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation. UNIX® is a registered trademark of The Open Group. Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The

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Storage Area Manager Administrator’s Guide July 2004 Part Number: T2533-90002

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Intended audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Related documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Document conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Text symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Getting help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

HP Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

HP websites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

HP authorized reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

1 hp OpenView storage area manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

hp OpenView storage area manager features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Managing hp OpenView storage area manager users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Adding a user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Managing device discovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Starting device discovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Starting a comprehensive discovery cycle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Starting the ongoing discovery process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Stopping device discovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Setting the device discovery interval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Managing and using device maps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using the layout manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Configuring device links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Adding device links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Moving device links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Removing device links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Filtering device maps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Contents

3Storage Area Manager Administrator’s Guide

Contents

Managing folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Adding folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Adding members to folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Managing organizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Defining an organization’s properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Adding members to the organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Implementing in cluster environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Implementing in MSCluster environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

How hp OpenView storage area manager operates in AIX cluster environments. . . . . . 40

Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Recommendation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

2 Managing events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Managing events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Acknowledging events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Exporting events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Exporting events to the Windows event log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Deleting events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Deleting events from the event panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Configuring automatic event deletion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Adding event filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Adding event triggers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Adding constraints to event triggers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Application category and event list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

3 hp OpenView storage accountant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

hp OpenView storage accountant features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Billing basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

How charges are calculated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

How charges become bills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Getting started with billing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Service level setup and administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Creating service levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Adding LUNs to service levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Deleting service levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

4 Storage Area Manager Administrator’s Guide

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Account setup and administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Adding accounts to organizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Adding LUNs to accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Removing LUNs from accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Closing accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Billing configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Setting the billing period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Setting export options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Setting a billing event trigger. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Billing data management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Setting the bill retention period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Setting the audit retention period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Archiving and restoring bills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

To archive monthly bills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

To restore an archived bill to Storage Accountant . . . . . . . . . . . . . . . . . . . . . . . . . . 79

File name format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Integrating bills with other applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

4 hp OpenView storage builder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

hp OpenView storage builder features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Physical and logical space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Definition of terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

About NAS devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Managed applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Supported applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Microsoft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Oracle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Capacity data collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Scheduling capacity collection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Collecting interim capacity data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Managed application data collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Scheduling managed application data collection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Collecting interim managed application data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Capacity data archiving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Scheduling capacity summaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Managed directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Adding managed directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Removing managed directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

5Storage Area Manager Administrator’s Guide

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Capacity thresholds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Setting domain thresholds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Setting organization thresholds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Setting thresholds on specific resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Deleting capacity thresholds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Entering threshold properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Managed application thresholds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Setting managed application thresholds on specific resources . . . . . . . . . . . . . . . . . . . 109

Setting managed application thresholds on domain resources. . . . . . . . . . . . . . . . . . . . 109

Deleting managed application thresholds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Storage Builder reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Setting the file format of detailed file/directory lists . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Defining file reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Defining Top-N managed application reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Defining stale mailbox store reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Storage Builder cluster support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Supported clustering platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

HP-UX: MC/ServiceGuard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Windows: Microsoft Cluster Server (MSCS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Oracle Real Application Clusters (RAC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Oracle Single-Instance Failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Viewing Storage Builder cluster information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Setting the Storage Builder volume retention timeout value . . . . . . . . . . . . . . . . . . . . . 120

Storage Builder volume manager support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

5 hp OpenView storage node manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

hp OpenView storage node manager features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Configuring device-specific application links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Adding an application link to a device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Adding an application link to a device model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Starting device-specific application links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Viewing device status summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

6 hp OpenView storage optimizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

hp OpenView storage optimizer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Performance metrics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

All metrics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Common metrics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

6 Storage Area Manager Administrator’s Guide

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Performance data collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Scheduling performance data collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Performance data management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Data consolidation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Database dependency. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Archiving and restoring performance data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Performance data retention. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Scheduling performance data retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Performance baselines and automatic thresholds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Baseline parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Baseline limitation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Setting baseline thresholds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Performance charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Managing performance charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Deleting performance charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Restoring default charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

7 hp OpenView storage allocater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149

hp OpenView storage allocater features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Security groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Share groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Associated LUN groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Organizational groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Managing assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Assignment types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Assignment rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Special unassignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Using the Special Unassign command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Assigning LUNs for Windows Clustering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Setting Up a Server Cluster Share Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Assigning LUNs for volume management software . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Assigning LUNs for HP-UX and Solaris VERITAS Volume Manager Storage

Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Managing LUNs with Windows 2000 dynamic volumes . . . . . . . . . . . . . . . . . . . . . . . 160

Unassigning and reassigning dynamic volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Viewing assigned LUNs on HP-UX hosts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Assigning storage to an HP-UX host. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Listing newly assigned LUNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

7Storage Area Manager Administrator’s Guide

Contents

Managing hosts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Moving a host from one management server to another . . . . . . . . . . . . . . . . . . . . . . . . 166

Managing a “dead” host. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Restoring a dead host. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Managing LUNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Viewing or modifying logical unit information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Viewing or deleting missing LUNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

hp OpenView storage allocater interoperability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

With FC60 storage arrays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

FC60: Windows mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

FC60: HP-UX mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

With AIX cfgmgr. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

With HP-UX ioscan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

With Linux device files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

About RUID-based device files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Device file names: Disk LUNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Device file names: Generic LUNs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Device file names: Tape LUNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Viewing RUIDs on Linux hosts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

With Linux tape LUNs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

With Linux 16-byte CDBs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

With Linux Command View SDM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

With Solaris HBAs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Adding or upgrading an HBA driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

HBA driver configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

With Solaris tape and nondisk devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

With Solaris Omniback II, Data Protector, and tape libraries . . . . . . . . . . . . . . . . . . . . 186

With Solaris SecurePath. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

8 Configuring the bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189

hp OpenView storage area manager bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

User accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Creating Bridge user accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Multiple management servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Authorizing the primary server as a client. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Modifying the Bridge configuration file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

8 Storage Area Manager Administrator’s Guide

Contents

SSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Creating a server keystore and certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Sample run. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Modifying the Bridge configuration file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Distributing server certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Changing the default port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

9 Using third-party reporting applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Intended audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Related documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Database reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Storage Optimizer reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Extracting data from the database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Installing the ODBC driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Configuring the ODBC driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Configuring reports: Crystal Reports tutorial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Linking tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Extracting Storage Optimizer data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Installing the reporting module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Reporting module files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Creating the data store and tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Creating a CSV data store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Creating tables: CSV data store. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Creating a database data store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Creating database tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Creating the XML report specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Understanding report configuration files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Creating a report configuration file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Managing report configuration files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

About RepGather.cfg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Populating the data store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Designing reports: Crystal Reports tutorial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Scheduling the gatherer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Uninstalling the reporting tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Uninstalling the ODBC driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Uninstalling the performance reporting module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

9Storage Area Manager Administrator’s Guide

Contents

10 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .243

hp OpenView storage accountant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

When the management server stops. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Events do not appear in the event panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Accounting windows do not show a currency symbol for fiscal data . . . . . . . . . . . . . . 247

Old bills are missing in the bill and report viewers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

An error message appears when you create a new account or service level . . . . . . . . . 249

hp OpenView storage builder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

A managed directory has zero used space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Data is unavailable in the Add Directories window. . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

There is no Capacity tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

hp OpenView storage optimizer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

There is “no data” in a performance list or chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

There is no Performance tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

hp OpenView storage allocater: All platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

LUNs are not listed in the Available to Assign list . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

LUN Allocation and LUN Discovery do not appear in the user interface. . . . . . . . . . . 256

LUN Allocation and LUN Discovery are disabled in the user interface . . . . . . . . . . . . 257

Assigned LUNs are not available on a host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

A multiple writer situation is detected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

hp OpenView storage allocater: Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

A LUN cannot be unassigned from a Windows host. . . . . . . . . . . . . . . . . . . . . . . . . . . 261

An assigned disk is not accessible . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Dynamic disks are offline (Windows 2000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

hp OpenView storage allocater: HP-UX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Verifying that the daemon is running. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

An assigned LUN is not accessible to an HP-UX host . . . . . . . . . . . . . . . . . . . . . . . . . 265

Error during mounting: “not a block device”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

A LUN cannot be unassigned from an HP-UX host . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

A Storage Data Protector snapshot backup involving an HP-UX hosts fails . . . . . . . . 268

A rogue host event is displayed for an HP-UX host that is running VERITAS Volume

Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

hp OpenView storage allocater: Solaris . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Error during mounting: “not a block device”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

A LUN cannot be unassigned from a Solaris host. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

An assigned tape library or nondisk device is not available . . . . . . . . . . . . . . . . . . . . . 272

Assigned LUNs are suddenly unavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

A Host with an Emulex HBA reports errors in the /var/adm/messages log. . . . . . . . . . 274

10 Storage Area Manager Administrator’s Guide

Contents

hp OpenView storage allocater: Linux. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

A LUN cannot be unassigned from a Linux host. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

A Linux host cannot see RUIDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

A Linux host cannot see LUNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

You cannot assign more than 40 LUNs to a Linux host . . . . . . . . . . . . . . . . . . . . . . . . 278

The boot process hangs on a Linux host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

hp OpenView storage allocater: AIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Verifying that the daemon is running. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

A LUN cannot be unassigned from an AIX host. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Storage Area Manager and third-party reporting tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

CSV data store errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

CSV files and database tables are not populated with data . . . . . . . . . . . . . . . . . . . . . . 283

CSV files and database tables are partially populated . . . . . . . . . . . . . . . . . . . . . . . . . . 284

CSV files and database tables contain duplicate data . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .285

Figures

1 Create Storage Area Manager users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

2 Set the device discovery interval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

3 Layout Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

4 Add device links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

5 Move device links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

6 Remove device links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

7 Filter map nodes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

8 Add folders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

9 Add organizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

10 AIX cluster example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

11 Acknowledge events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

12 Export events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

13 Delete events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

14 Configure event deletion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

15 Add event filters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

16 Add event triggers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

17 Add trigger constraints. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

18 Set up storage accountant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

19 Physical and logical views of storage capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

20 Managed directories view panel: selected host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

11Storage Area Manager Administrator’s Guide

Contents

21 Add application links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

22 Select a device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

23 Enter the application name and type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

24 Enter the application command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

25 Associate the application with a device type or device . . . . . . . . . . . . . . . . . . . . . . . . . 128

26 Select a device model. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

27 Enter the application name and type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

28 Enter the application command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

29 Storage domain status summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

30 Sample performance data directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

31 Sample performance chart with baseline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

32 Sample performance chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

33 Security groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

34 Organizational groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

35 Hierarchical groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

36 Configuration status window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

37 Offline dynamic disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

38 Foreign disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

39 Add foreign disks to the system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

40 Verify foreign disk volumes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

41 Edit logical unit information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

42 FC60 virtual disk icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

43 hp OpenView storage area manager bridge topology . . . . . . . . . . . . . . . . . . . . . . . . . . 190

44 hp OpenView storage area manager Bridge with multiple management servers . . . . . 192

45 License agreement window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

46 Select the setup type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

47 Choose an installation location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

48 Select the components to install. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

49 Confirm the installation settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

50 Create New Data Source window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

51 SOLID ODBC Driver Setup window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

52 Storage Area Manager data source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

53 Crystal Reports Data Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

54 Data Explorer: Select tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

55 Crystal reports: Report expert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

56 Sample report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

57 Linking tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

58 License agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

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59 CSV data store window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

60 Enter the CSV data store directory path. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

61 Create New Data Source window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

62 ODBC Text Setup window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

63 SAMRepDB data source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

64 ODBC Microsoft Access Setup window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

65 New Database window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

66 Crystal Reports sample . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

67 Data Explorer window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

68 Insert Group window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

69 Report template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

70 Chart Expert window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

71 Chart expert Data tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

72 Group Header #2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

73 Chart Options window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

74 Set the gridlines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

75 Enable Stagger Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

76 Add Chart titles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

77 Apply changes to the chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

78 Scheduled Task Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

79 Select a date and time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

80 Disabled LUN Allocation commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

81 Inaccessible disks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

82 Dynamic disks: Offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Tables

1 Document conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

2 Event severity mapping to Windows event log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

3 Events in the Accountant category. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

4 Events in the Allocater category . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

5 Events in the Capacity category. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

6 Events in the Database category . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

7 Events in the Discovery category. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

8 Events in the Device category . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

9 Events in the PassphraseCache category . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

10 Events in the Model category. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

11 Events in the Performance category. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

12 Events in the ManagedApplication category . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

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13 Events in the EventManagement category. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

14 Events in the Framework category. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

15 Supported Oracle versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

16 Device-specific application link keywords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

17 Storage Allocater assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

18 Installed reporting module files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

19 XML file details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

14 Storage Area Manager Administrator’s Guide

about this

guide

This administrator’s guide provides information to help you:

■ Perform periodic and one-time Storage Area Manager administrative

About this Guide

About this guide

procedures.

■ Understand Storage Area Manager interoperability issues

■ Troubleshoot Storage Area Manager operation

About this Guide topics include:

■ Overview, page 16

■ Conventions, page 18

■ Getting help, page 20

15Storage Area Manager Administrator’s Guide

About this Guide

Overview

This section covers the following topics:

■ Intended audience

■ Prerequisites

■ Related documentation

Intended audience

This book is intended for use by customers and HP authorized service providers who are experienced with the following:

■ Storage Area Manager

■ Storage networks

■ Third-party products that will be used on the same storage network as Storage

Area Manager (if applicable)

Prerequisites

Before you begin using Storage Area Manager, make sure you consider the items below.

■ Is the installation and setup procedure complete? See the hp OpenView

storage area manager installation guide for more information.

Conventions

Conventions consist of the following:

■ Document conventions

■ Text symbols

Document conventions

This document follows the conventions shown in Tabl e 1.

Table 1: Document conventions

Cross-reference links Blue text: Figure 1

Key names, menu items, and buttons Bold

Element Convention

File names and text emphasis

User input, command and directory names, and system responses (output and messages)

Variables <monospace, italic font>

Website addresses Blue, underlined sans serif font text:

Italics

Monospace font

http://www.hp.com

18 Storage Area Manager Administrator’s Guide

Text symbols

About this Guide

The following symbols may be found in the text of this guide. They have the following meanings.

Caution: Text set off in this manner indicates that failure to follow directions

could result in damage to equipment or data.

Note: Text set off in this manner presents commentary, sidelights, or interesting points

of information.

Storage Area Manager Administrator’s Guide

About this Guide

Getting help

If you still have a question after reading this guide, contact an HP authorized service provider or access our website:

HP Technical Support

Telephone numbers for worldwide technical support are listed on the following HP web site: of origin.

Note: For continuous quality improvement, calls may be recorded or monitored.

Be sure to have the following information available before calling:

■ hp OpenView storage area manager version number

■ Applicable error messages

■ Detailed, specific questions

http://www.hp.com

http://www.hp.com/support/

. From this web site, select the country

HP websites

■ Access storage at:

From this website, select the appropriate product or solution.

■ For product information, patches, and documentation, access the hp

OpenView website:

http://h18006.www1.hp.com/products/storage/software/sam/index.html

■ To download hp OpenView device plug-ins (DPIs), visit the DPI website:

http://www.openview.hp.com/products/dpi/index.html

http://www.hp.com/country/us/eng/prodserv/storage.html

HP authorized reseller

For the name of your nearest HP authorized reseller:

■ In the United States, call 1-800-345-1518

■ In Canada, call 1-800-263-5868

■ Elsewhere, see the HP website for locations and telephone numbers:

http://www.hp.com

20 Storage Area Manager Administrator’s Guide

hp OpenView storage area manager

This chapter describes Storage Area Manager tasks that can be performed regardless of which application(s) you install and license. The major topics covered include:

■ hp OpenView storage area manager features, page 22

■ Managing hp OpenView storage area manager users, page 24

■ Managing device discovery, page 26

■ Managing and using device maps, page 28

■ Managing folders, page 35

■ Managing organizations, page 37

■ Implementing in cluster environments, page 39

21Storage Area Manager Administrator’s Guide

hp OpenView storage area manager

hp OpenView storage area manager features

HP OpenView Storage Area Manager provides comprehensive, centralized management across distributed, heterogeneous storage networks. The following features are available regardless of which application(s) you install and license.

■ Device discovery and mapping. Automatically discovers hosts, interconnect

devices, bridges, storage devices, and NAS devices and places them in the Resources tree and a device map. Storage Area Manager displays the relationship of these devices by linking them within each device map.

You can customize Storage Area Manager to discover only devices that you want to manage and to hide or display specified nodes on the device map.

If the storage network is using interconnect hardware to support fabric zoning, Storage Area Manager identifies the pre-configured zones and lists them in the Resources tree.

■ Event management. Storage Area Manager probes the storage network and its

own processes and generates and displays events in the event panel. Framework and discovery-related events display regardless of which applications you installed and licensed. Device status, LUN allocation, performance, capacity, and billing-related events only display if the applicable application is installed and licensed. Storage Area Manager is also able to receive SNMP traps from devices that support trap forwarding.

Storage Area Manager provides several features to help you manage events once they are displayed in the event panel. You can configure event triggers to perform certain action based on event criteria that you define. You can also configure event filters to control which events display in the event panel based on event criteria that you define. You can export all or selected events that appear in the event panel to a TXT, CSV, or XML file. Finally, you can configure Storage Area Manager to automatically delete events based on a maximum number threshold and on criteria that you define.

■ Manager of Managers (MoM). MoM enables you to monitor up to 50 storage

domains from one console. You can configure MoM to retrieve and display event and inventory information from each of the domains it manages. A storage domain is a management server and the resources that it manages.

22 Storage Area Manager Administrator’s Guide

hp OpenView storage area manager

■ User authentication and authorization. Storage Area Manager user accounts

are created with different levels of privilege. User accounts with Administrator privilege can perform any Storage Area Manager task including making changes that are saved in the database. User accounts with Operators privilege can perform the same tasks as Administrators except they cannot add, modify, or delete Storage Area Manager users. User accounts with User privileges can view the information provided by Storage Area Manager but are not able to make changes to the database. When starting Storage Area Manager you login with your user name and password, with the privileges for that session.

■ Command Line User Interface (CLUI). Storage Area Manager provides an

extensive CLUI. Nearly all tasks that can be performed in the user interface can also be performed from the CLUI.

■ Integration. Storage Area Manager provides several methods for integrating

with other framework management applications. Storage Area Manager provides tight integration with the following HP OpenView products:

— HP OpenView Operations for Windows — HP OpenView Operations for Unix — HP OpenView Service Desk — HP OpenView Reporter Refer to the product documentation provided in the ov_integration directory

of Storage Area Manager CD #1 for instructions on integrating Storage Area Manager with these products.

Contact HP Services to find out more about integrating Storage Area Manager with other, third-party applications.

■ Storage Management Initiative Specification (SMI-S). Storage Area Manager

managed devices through this specification for those devices that support it.

■ Data extraction. Storage Area Manager provides report utilities that extract

Storage Area Manager data for use with third-party reporting tools. You can use any third-party reporting application that supports Open Database Connectivity (ODBC) drivers.

23Storage Area Manager Administrator’s Guide

hp OpenView storage area manager

Managing hp OpenView storage area manager users

Storage Area Manager’s authentication and authorization feature enables you to create users specific to Storage Area Manager. Each user is assigned to a user group, which determines the tasks that the user is able to perform within Storage Area Manager.

Members of the Administrators group can perform all tasks including making changes that are saved in the database. Members of the Operators group can perform the same tasks as Administrators except they cannot add, modify, or delete Storage Area Manager users. Members of the Users group can view all information presented within Storage Area Manager but cannot make changes that are saved to the database.

Adding a user

1. Select Tools > Configure Security. The Administer Users window displays.

2. Click the New User button. The Create User window displays.

Figure 1: Create Storage Area Manager users

3. Enter a user name for this user in the Username box.

4. Enter a description for this user in the Description box. This is an optional field and may not exceed 512 characters.

5. Enter a password for this user in the Password box.

24 Storage Area Manager Administrator’s Guide

hp OpenView storage area manager

6. Re-enter the password in the Confirm Password box. The Username and Password fields are case sensitive.

7. Select the user group to which you want to assign the user in the Not Member Of box, and click the right arrow button to move the user group to the Member Of box.

8. Click the OK button to save changes and close the window.

9. Verify that the user you created appears in the Administer Users window, and click the Close button to close the window.

25Storage Area Manager Administrator’s Guide

hp OpenView storage area manager

Managing device discovery

Discovery is the process in which Storage Area Manager searches the storage network for devices it supports and then adds them to the database and user interface. When discovered, devices are placed under the appropriate node in the Resources tree and added to the appropriate device map.

Discovery is an ongoing process; however, you must initiate the process after installing Storage Area Manager. Completing the Setup Assistant initiates the discovery process.

Starting device discovery

Storage Area Manager provides two methods for starting device discovery. You can start a comprehensive discovery cycle in which Storage Area Manager attempts contact with each device, or you can start the ongoing discovery process in which Storage Area Manager continuously probes the storage network for changes to the device information stored in its database.

Starting a comprehensive discovery cycle

1. Select Tools > Start Comprehensive Discovery. A confirmation window displays.

2. Click the OK button.

Starting the ongoing discovery process

1. Select Tools > Configure.

2. In the Configuration tree, select Discovery.

3. Select the Yes, run discovery button.

4. Click the OK button to save changes and close the window.

Stopping device discovery

Device discovery is an ongoing process; however, you can instruct Storage Area Manager to stop the discovery process.

1. Select Tools > Configure.

2. In the Configuration tree, select Discovery.

3. Select the No, do not run discovery button.

4. Click the OK button to save changes and close the window.

26 Storage Area Manager Administrator’s Guide

Setting the device discovery interval

Storage Area Manager contacts each SAN host at a regular interval to obtain any new device discovery information. The default interval is 15 minutes.

Note: Setting the discovery interval too low may result in higher levels of network

traffic and CPU usage as well as event processing difficulty within Storage Area Manager. Hewlett-Packard recommends setting the interval no lower than the default setting of 15 minutes.

1. Select Tools > Configure.

2. In the Configuration tree, select Discovery.

hp OpenView storage area manager

Figure 2: Set the device discovery interval

3. Modify the hours (HH) and minutes (MM) fields to the settings you prefer.

4. Click the OK button to save changes and close the window.

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Managing and using device maps

As Storage Area Manager discovers your storage network, it places devices in device maps using default layouts. Storage Area Manager offers many features that allow you to work with the map to customize it to your preferences.

Using the layout manager

As Storage Area Manager discovers the storage network, it places devices in device maps. While placing devices in the map, Storage Area Manager also links them using information offered by the devices.

Storage Area Manager uses a default layout when positioning and linking devices. If the device map contains less than 25 nodes, the default layout is Hierarchical. If the device map contains 25 or more nodes, the default layout is Radial Tree. Layout Manager offers additional pre-configured layouts for your device maps:

■ Radial Tree positions devices in a tree. Branches are determined by device

links.

■ Circular positions devices in a circle.

■ Hierarchical positions device types (host, interconnect, and storage) together

and in a hierarchy (top-to-bottom, left-to-right, etc.).

1. Display the map for which you want to change the layout.

2. Click the Layout Manager button on the map toolbar. The Layout Manager window displays.

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hp OpenView storage area manager

Figure 3: Layout Manager

3. Click the appropriate tab for the layout you want.

4. Click the Apply button to modify the map.

5. If the map layout is acceptable, click the OK button to close the Layout Manager window.

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Configuring device links

Upon discovery of the storage network, Storage Area Manager displays the devices it discovers and connects them with links. You can add, move, and remove the links provided by Storage Area Manager.

Adding device links

1. Display the device map which includes the device from which you want to draw the link.

2. Select the icon for the device you want to link to another device.

3. Click the Add Link button on the map toolbar. The Add Link window displays.

Figure 4: Add device links

4. In the Link From Device section, select the device port from which the link is drawn.

5. In the Link To Device section, select the type of device (host, interconnect, bridge, storage, unknown, or all devices) to which you are connecting.

6. Select the device to which the link is connecting.

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7. Select the device port to which the link is drawn.

8. Click the OK button. A confirmation message displays.

9. Click the Ye s button to add the device link.

Moving device links

You can only move user-defined links. You cannot move physical links.

1. Display the device map that includes the device link you want to move. When moving links, one “end” of the link will remain the same while the

other end is moved. For the next step, select the device icon that will remain the same.

2. Select the device icon that is connected to the link you want to move.

3. Click the Move Link button on the map toolbar. The Move Link window displays.

hp OpenView storage area manager

Figure 5: Move device links

Note: You can click the Swap Links button to change the “end” of the link that will

move. The devices displayed in the Link From Device and Currently Linked Device boxes will interchange.

4. In the Existing Link section, select the device port from which the applicable link is drawn.

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5. In the New Link section, select the type of device (host, interconnect, bridge, storage, unknown, or all devices) to which you are moving the link.

6. Select the device to which you want to move the link in the Name box.

7. Select the device port to which you want to move the link in the Port box.

8. Click the OK button. A confirmation message displays.

9. Review the information in the message, and click the Yes button.

Removing device links

If you remove a physical link, the link may reappear as part of the ongoing discovery process if the factors that resulted in the original link still exist.

1. Display the device map which includes the device from which you want to remove the link.

2. Select the icon for the device from which you want to remove the link.

3. Click the Remove Link button on the map toolbar. The Remove Link window displays.

Figure 6: Remove device links

4. In the Link From Device section, select the device port from which you want to remove the link.

5. Verify that you are removing the link you want by reviewing the information in the Currently Linked Device section.

6. Click the OK button. A confirmation message displays.

7. Click the Ye s button if this is the link you want to remove.

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Filtering device maps

By default, Storage Area Manager displays all hosts, devices, and managed applications it discovers in the applicable device map. However, you can choose to hide certain nodes on a map. For example, you may want to hide all managed applications and unknown devices to reduce clutter in a particular device map.

1. Display the device map for which you want to filter nodes.

2. Click the Filter Nodes button on the map toolbar. The Filter Map Nodes window displays.

hp OpenView storage area manager

Figure 7: Filter map nodes

3. In the Hosts list, clear the checkbox next to each host that you do not want to display in the device map. Any devices connected to the host are automatically unchecked in the Other Devices list.

4. In the Other Devices list, clear the checkbox next to each device that you do not want to display in the device map.

Unlike the Hosts list, checking or clearing devices in this list does not effect any other device.

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Note: Click the Show All button to display all nodes in the device map. Click the

Hide All button to hide all nodes on the device map. Click the Hide Unknown Devices button to hide all unknown devices on the device map.

5. Verify that all check boxes are checked for nodes that you want to display in the device map.

6. Click the OK button. The device map redisplays according to the filter settings you selected. If any nodes are filtered from being displayed in the map, “[Filtered]” is displayed in the map titlebar.

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Managing folders

Storage Area Manager’s folder feature enables you add nodes (folders) to the Resources tree and then structure resources under the folders.

This feature is intended for sizeable storage networks in which many nodes, subnodes, and resources may appear in the Resources tree. You can add a folder to all nodes in the Resources tree except the Domain and Storage Networks nodes. You can also add subfolders under folders that you added previously.

For example, if a storage network contained 50 hosts at three different locations, you could create folders that represent each of the locations and then structure the hosts under the applicable location. When scanning the Resources tree, you would only have to scroll past the three “location” folders rather than all 50 hosts.

A cloning feature enables you to add copies of the folder at the same time you add the original folder. For example, you can create a folder named “Site A” under the Hosts, Interconnect Devices, and Storage Devices nodes.

Adding folders

1. In the Resources tree, right-click the node or folder under which you want to add a folder, and select New Folder from the shortcut menu.

hp OpenView storage area manager

Figure 8: Add folders

2. Enter the folder’s name in the Name box. Folders may have the same name as long as they reside under different parent nodes.

3. Enter a description for the folder in the Description box. If you want to add “clones” of this folder to other Resource tree nodes,

continue with step 4. If you want to create this folder only, continue with the next section, “Adding members to folders.”

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4. Click the Cloning tab.

5. Check the Enable Folder Cloning checkbox.

6. Check all boxes that represent nodes under which you want to add a clone of this folder.

7. Check the Replicate Description Fields checkbox if you want to copy the description you entered on the Properties tab to all cloned folders.

Adding members to folders

1. Click the Membership tab.

2. Click the Add Members button.

3. Use the Look in box and Up button to display the node that contains the resource you want to add to the folder’s membership.

4. Select the resource you want to add from the Member list. You can select multiple resources.

5. Click the OK button to add the resource as a member of the folder and close the Add Members window.

6. Click the OK button to add the folder and close the New Folder window.

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Managing organizations

Organizations enable you to define storage resources as a unique entity. Storage resources can include hosts, bridges, storage devices, interconnect devices, NAS devices, and unknown devices.

Organizations do not necessarily reflect a physical relationship within the storage network. Any storage resource discovered by Storage Area Manager can be added to any organization. A storage resource can be a member of more than one organization.

Once an organization’s membership is defined, you can use Storage Builder to view capacity data specific to the organization’s membership. (Storage Builder must be installed and licensed.)

You can also use Storage Accountant to add accounts to an organization, which enables Storage Accountant to bill for the storage used by the organization’s accounts. (Storage Accountant must be installed and licensed.)

Note: The maximum recommended number of organizations within one folder is 500.

If necessary, create additional folders under the Organizations node to accommodate organizations that exceed the recommended maximum.

hp OpenView storage area manager

Defining an organization’s properties

1. Select the Organizations node in the Resources tree to view the Organizations view panel.

2. Click the New Organization button. The New Organization window displays.

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Figure 9: Add organizations

3. If you want to modify the automatically generated organization ID, clear the Automatically Generate ID checkbox, and enter the ID you want in the Organization ID box.

4. Enter a name for this organization in the Organization Name box.

5. Complete the Contact Information section for this organization’s primary contact. This is an optional step.

Adding members to the organization

1. Click the Membership tab.

2. Click the Add button, and select the device type for the resource you want to add as a member. The Add Members of type window displays.

3. Select the resource you want to add, and click the OK button. You can select more than one resource at a time.

4. Repeat step 2 and step 3 until all the members you want to add to this organization are displayed on the Membership tab.

5. Click the OK button to add the organization and close the window.

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Implementing in cluster environments

Refer to the following subsection when implementing Storage Area Manager in MSCluster and AIX cluster environments.

Implementing in MSCluster environments

1. Install MS Cluster on both Windows 2000 management servers (servers A and B).

2. Format a share disk for both servers.

3. Install Storage Area Manager onto the share disk server A (server B pause). See the hp OpenView storage area manager installation guide for complete instructions on installing Storage Area Manager.

4. Start MSCluster Admin.

5. Select Disk Group, right-click the Share disk, then select move group from the shortcut menu.

6. Install Storage Area Manager onto the share disk of server B.

hp OpenView storage area manager

Note: Storage Area Manager must be installed in the same directory on server B as it

is on server A.

7. Use MSCluster Admin to create general service resources for Storage Area Manager’s services, including:

— HP OpenView SAM Bridge — HP OpenView SAM Embedded DB — HP OpenView SAM ManagementServer

8. Start Storage Area Manager on server B.

9. Change the Network Order Binding to use LAN connection before private connection on server A and server B.

a. Select Start > Settings > Control Panel. b. Double-click Network and Dial-up Connections. c. Select Advanced > Advanced Settings. d. On the Adapters and Bindings tab, ensure that Local Area Connection is

listed first in the Connections box.

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10. In MSCluster Admin, bring on the general services you created in step 7.

11. Remotely install the Storage Area Manager Host Agent software to each SAN host.

12. Fail over to server A.

13. Start Storage Area Manager on server A.

14. Select Tools > Manage Host Agent > Update Host Agent Access.

15. Select all hosts in the managed host list, and click the Update Access on Selected Hosts button.

All hosts should now appear under the Hosts node in the Resources tree.

How hp OpenView storage area manager operates in AIX cluster environments

Requirements

Storage Area Manager requires the following to operate in a cluster environment.

■ Each host in the cluster must have one static, non-migrating IP address.

■ The IP Address must be accessible by the Storage Area Manager management

server.

These requirements necessitate that each AIX host contain a minimum of two and possibly three NIC cards.

Description

Figure 10: AIX cluster example

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Failover

hp OpenView storage area manager

From Storage Area Manager’s perspective, an AIX cluster is a group of hosts with each host containing a floating IP address in addition to its static IP address. One host in the cluster is a master for the clustered resource. In this example, AIX #A is the master with floating IP address 15.32.74.107.

In addition, AIX clusters require a heartbeat to be transmitted between hosts (illustrated by IP address 15.33.X.X). This heartbeat can be sent by serial connection although that is not recommended.

During failover, the floating IP address assumes ownership of a NIC card, which hides the consumed IP address and exposes the old NIC card’s IP address on the host that failed (after it is rebooted).

In Figure 10, the IP address 15.32.74.100 is not accessible to Storage Area Manager until after failover and the subsequent reboot occur, at which time the floating address migration enables the old IP address to resume ownership of the NIC card.

This example reflects a single resource failover. In some environments, multiple resources may be simultaneously monitored (for example, a web server on AIX #A and a database on AIX #B). In these configurations, each host acts as a primary and secondary for its peer. Failover can potentially occur in either direction.

Recommendation

In order for the cluster illustrated in Figure 10 to satisfy Storage Area Manager’s cluster requirements, we recommend that a separate NIC be supplied, which cannot be a failover candidate.

Add the IP address of this separate NIC to the AIX host’s commIpAddr.txt file, which is located in the /etc/opt/sanmgr/hostagent/config directory. Storage Area Manager will then identify each host by this new, non-migrating IP address.

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42 Storage Area Manager Administrator’s Guide

Managing events

This chapter contains instructions for Storage Area Manager event management and provides a description of each trap.

■ Managing events, page 44

■ Application category and event list, page 56

43Storage Area Manager Administrator’s Guide

Managing events

As Storage Area Manager monitors the storage network, it displays events in the event panel. Each entry in the event panel displays a corresponding event severity level, the date and time the event occurred, the source of the event, and a brief description of the event. In addition to severity level, events are also defined by their event category.

Once events are displayed in the event panel, Storage Area Manager offers many features that enable you to work with the information displayed.

Acknowledging events

Storage Area Manager’s event management system enables you to acknowledge events that are displayed in the event panel or are stored in the database.

Note: Storage Area Manager may have additional events stored in its database that

are not displayed in the event panel. For example, if you apply an event filter to the event panel, then only events meeting the filter’s criteria are displayed in the event panel.

1. If you want to acknowledge only selected events, select the events you want to acknowledge in the event panel. Skip this step if you want to acknowledge all events in the event viewer or database.

2. Click the Acknowledge Events button on the event toolbar. The Acknowledge Events window displays.

Figure 11: Acknowledge events

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3. Select the appropriate button depending on if you want to acknowledge selected events, all events in the event panel, or all events in the database.

4. Click the OK button.

5. Verify that the acknowledged event icon displays in the event panel’s Acknowledgement column for the appropriate events.

Exporting events

You can export events to a TXT, CSV, or XML file. For example, you may want to export events for record-keeping purposes before deleting them from the event panel.

1. If you want to export only selected events, select the events you want to export in the event panel. Skip this step if you want to export all events in the event viewer or database.

2. Click the Export Events button on the event toolbar. The Export Events window displays.

Managing events

Figure 12: Export events

3. Select the appropriate button depending on whether you want to export selected events, all events in the event panel, or all events in the database.

4. Select the file type (.txt, .csv, or .xml) for the exported event file in the File Type box.

5. Click the Select File button to browse to the location where you want to save the file and to enter a name for the file.

6. Click the OK button.

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Managing events

Exporting events to the Windows event log

You can also export events to the Windows Application Event Log. Storage event severities are mapped to Windows event log severities as shown in Table 2.

Table 2: Event severity mapping to Windows event log

Storage Area Manager

event severity

Windows event log

event severity

Informational Informational Warn ing Warn ing Minor Major Critical Error

Exporting events to the Windows event log is accomplished with Storage Area Manager’s event trigger feature. When adding the event trigger, you determine which events will be exported by the criteria you select.

Events are defined by their category (for example, Device), specific type (for example, STATUS_CHANGED_EVENT) and severity level (for example, WARNING). An event is exported to the Windows event log when all three event criteria are met.

Note: If the local of the management server is changed between instances of the HP

OpenView ManagementServer service being stopped and restarted, the previously exported event descriptions are not translated to the new locale.

1. Click the Event Triggers button on the event toolbar.

2. Click the Add button. The Add Trigger window displays.

3. Enter a name for this event trigger in the Name box. The trigger name may not included spaces, brackets, or periods.

4. Select the event category you want to include in the Category box.

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5. Select the event severities you want to include in the Threshold box.

6. Check the checkbox for each event you want to include in the Events box.

7. Select WindowsEventLoggingAction in the Action box.

8. Click the OK button to add the event trigger to the list and close the Add

9. Click the OK button to save changes and close the Events: Trigger window.

Deleting events

Events are saved in the Storage Area Manager database and contribute significantly to the growing size of the database. In order to manage the number of events in the event panel and the size of the database, you should delete events on a regular basis.

Storage Area Manager offers two methods for deleting events. You can delete events directly from the event panel, or you can configure Storage Area Manager to automatically delete events based on criteria you set.

Managing events

Events for this trigger include the selected severity and above. For example, if you select INFORMATIONAL, all event severities are included. However, if you select MAJOR, only events with severity levels of Major and Critical are included.

Available events depend on the selected Category (step 4). You can check more than one event checkbox.

Trigger window.

Deleting events from the event panel

1. If you want to delete only selected events, select the events you want to delete in the event panel. Skip this step if you want to delete all events in the event viewer or database.

2. Click the Delete Events button on the event toolbar. The Delete Events window displays.

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Managing events

Figure 13: Delete events

3. Select the appropriate button depending on if you want to delete selected events, all events in the event panel, or all events in the database.

4. Click the OK button. A confirmation message displays.

5. Click the Yes , De le te button to confirm deletion.

Configuring automatic event deletion

You can define rules that Storage Area Manager uses to automatically delete events on an hourly basis. You can define multiple event deletion rules.

For example, you could define a rule to automatically delete all Informational events that are 60 days or older. You could define a second rule to automatically delete all acknowledged events. If an event matches the criteria of either rule, it will be deleted during the next event cleanup cycle.

The event cleanup process consists of two phases. If the number of events stored in the database exceeds the maximum number of events threshold, phase 1 is initiated. In this phase, events are automatically deleted based on the criteria set on the Selection Rules tab. If the number of events stored in the database continues to exceed the threshold after phase 1 is complete, then phase 2 is initiated. In this phase, the oldest events are automatically deleted until the maximum event threshold is met.

Note: You cannot restore events once they have been deleted. Consider exporting

events at regular intervals for record-keeping purposes.

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1. Select Tools > Configure.

2. In the Configuration tree, expand the Events menu, and select Hourly Cleanup.

Managing events

Figure 14: Configure event deletion

3. Enter the hourly event threshold in the Maximum Number of Events box.

4. Click the Selection Rules tab.

5. Click the Add button to add a row to the Hourly Event Selection Rules for Deletion list. Each entry represents an event cleanup rule. The cells in each entry define the rule’s criteria.

Caution: If the table contains a blank row, all events are deleted when the

hourly cleanup occurs.

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Managing events

6. To define the rule’s criteria, click a cell that represents the criteria you want to add, then select the applicable value.

For example, click the Severity cell, then select the applicable severity level.

7. Repeat step 5 and step 6 to add another deletion rule.

8. Click the OK button to save changes and close the window. If the threshold criteria is met, Storage Area Manager performs the cleanup process immediately and then in hourly intervals thereafter.

Adding event filters

Storage Area Manager includes several default event filters to help you manage what you see in the event panel. However, you may want to customize your own event filters. For example, you may want to create an event filter that displays only Critical events for a particular device.

When adding an event filter, each row in the Filter Editor window represents a rule to apply when filtering the event panel. Each rule is defined by a set of criteria. In order for an event to display in the event panel when this filter is applied, the event must meet all criteria set for a particular rule. For example, if you define an event severity criteria of “Critical” and a source criteria of “Device A”, then only Critical events for Device A meet the criteria of this rule.

An event filter may also include more than one rule. If an event filter includes more than one rule, then any event that meets the criteria of one or more of the rules will display in the event panel when this filter is applied. For example, an event filter includes two rules. The first rule defines event severity of Critical as its only criteria. The second rule defines Source criteria of Device A as its only criteria. All events with a Critical event severity and all events from Device A meet the criteria of this event filter.

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Managing events

1. Click the Event Filters button on the event toolbar.

2. Click the Add button. The Filter Editor window displays. A row that represents the filter’s first rule is automatically added.

Figure 15: Add event filters

3. Enter a name for this event filter in the Name box.

4. Define the criteria for this event filter by clicking a cell and selecting from the list of options within that cell. For example, click the Severity cell and select the applicable event severity level.

5. Repeat step 4 until you have defined all criteria for this rule (row).

6. Click the Add button, and repeat step 4 and step 5 if you want to add additional rules to this event filter.

7. Click the OK button to save the event filter and close the Filter Editor window.

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Managing events

Adding event triggers

Event triggers enable you to assign actions to events that meet criteria you specify. Storage Area Manager includes several default event triggers; however, you may want to create additional event triggers that are appropriate for your environment. For example, you can define an event trigger to send e-mail notification to the on-call contact when Critical events occur.

1. Click the Event Triggers button on the event toolbar.

2. Click the Add button. The Add Trigger window displays.

Figure 16: Add event triggers

3. Enter a name for this event trigger in the Name box. The trigger name may not included spaces, brackets, or periods.

Events are defined by their category (for example, Device), specific type (for example, STATUS_CHANGED_EVENT) and severity level (for example, WARNING). The action defined by this event trigger will initiate when all three event criteria are met.

4. Select the event category you want to include in the Category box.

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Managing events

5. Select the event severities you want to include in the Threshold box. Events for this trigger include the selected severity and above. For example, if

you select INFORMATIONAL, all event severities are included. However, if you select MAJOR, only events with severity levels of Major and Critical are included.

6. Check the checkbox for each event you want to include in the Events box. Available events depend on the selected Category (step 4). You can check

more than one event checkbox.

7. Select which action to initiate for this trigger in the Action box. The parameters displayed in the table below the Action box are based on the action you select. The StoreAction and WindowsEventLoggingAction actions do not have any parameters associated with them.

8. Click the Value cell next to each Parameter, and enter the appropriate information.

For example, if you selected ForwardTrapAction in the Action box, click the cell next to HOSTS, and enter the IP address of the host to which you want to forward events.

9. Click the OK button to add the event trigger to the list and close the Add Trigger window.

10. Click the OK button to save changes and close the Events: Trigger window.

Adding constraints to event triggers

You can constrain an event trigger in order to prevent it from initiating based on certain event criteria. You can also configure exceptions to the constraint based on count and duration of the constraint.

For example, if you configure an event trigger for a source type of interconnect devices, the trigger will initiate for all interconnect devices discovered by Storage Area Manager. However, if you do not want the trigger to act on events contributed by a particular interconnect device (Device A), you could add a constraint that prevents the trigger from acting on events contributed by Device A.

When adding a constraint, each row in the Trigger Constraints window represents a constraint to apply to the event trigger. Each constraint is defined by a set of criteria. In order for a constraint to take effect, the event that initiated the event trigger must meet all criteria set for the constraint.

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Managing events

An event trigger can include more than one constraint. If a trigger includes more than one constraint, the constraints are applied in the order in which they are listed in the Trigger Constraints window. For example, if an event meets the criteria of two different constraints, the constraint that is listed first in the list is applied

Caution: If the first row (rule) in the table is blank and succeeding rows

contain rule criteria, this feature interprets the blank row as “always constrain this trigger” and applies it as such. If the first row is blank and there are no other rows for this constraint, then the trigger is not constrained.

1. From the Add Trigger or Edit Trigger window, click the Trigger Constraints button. The Trigger Constraints window displays. A row that represents the first constraint is automatically added if the event trigger does not already include a constraint.

Figure 17: Add trigger constraints

2. Click the Add button if the table does not already include a blank row.

3. Define the criteria for this constraint by clicking the Severity, Event Type, Source Type, and Source cells and selecting the value you want.

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Managing events

4. If you want to add an exception to this constraint based on the number of times the trigger is constrained, enter a numerical value in the Minimum Count column.

For example, if the count criteria is 5, the event trigger is constrained the next five times the trigger constraint’s criteria is met, initiates the trigger the sixth time the constraint’s criteria is met, and then is constrained again for the next five times.

5. If you want to add an exception to this constraint based on how long the trigger is constrained, enter a numerical value (in seconds) in the Minimum Duration column.

For example, if the duration count is 1800 (30 minutes), the event trigger is constrained for 30 minutes from the time the trigger constraint’s criteria is met, initiates the trigger the next time the constraint criteria is met, and then is constrained again for the next 30 minutes.

6. Repeat step 2 through step 5 to add additional rules to this event trigger constraint.

7. Click the OK button to add the constraint to the event trigger and close the Trigger Constraints window.

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Managing events

Application category and event list

See Tabl e 3 through Tab le 14 for the complete list of Storage Area Manager events generated for each application category.

Table 3: Events in the Accountant category

Event Name Event Identifier Event Description

AGING_DATA FILES 0x0000000000000010

ACCOUNT_CREATED 0x0000000000000100

ACCOUNT_CLOSED 0x0000000000000200

ACCOUNT_MODIFIED 0x0000000000000400

LUN_ASSIGNED_TO_ACCOUNT 0x0000000000000800

LUN_DEASSIGNED_FROM_ACCOUNT 0x0000000000001000

SERVIDE_LEVEL_CREATED 0x0000000000010000

SERVIDE_LEVEL_DELETED 0x0000000000020000

SERVIDE_LEVEL MODIFIED 0x0000000000040000

LUN_ASSIGNED_TO_SERVIDE_LEVEL 0x0000000000080000

LUN_DEASSIGNEDFROM_SERVIDE_LEVEL 0x0000000000100000

BILL_EXPORTED 0x0000000000200000

BILL_SCHEDULE_CHANGED 0x0000000000400000

BILL_GENERATED 0x0000000004000000

USAGE-COLLECTED 0x0000000008000000

GENERATED_MISSED_BILL 0x0000000010000000

LUN_STATUS_CHANGED 0x0000000020000000

LUN_SIZE_CHANGED 0x0000000040000000

LUN_DELETED 0x0000000000800000

Data files aging out Account created Account deactivated Account modified Assign LUN to Account Deassign LUN from

Account Service Level created Service Level deleted Service Level modified Service Level LUN

assignment Service Level LUN

deassignment Bill Report exported Bill Schedule changed Bill Generated Usage collected Missed bill generated Device reported LUN

status changed Device reported LUN size

changed Device reported LUN

deleted

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Table 4: Events in the Allocater category

Event Name Event Identifier Event Description

LIMBO_COMMAND_STATUS 0x0000000000000002

REALITY_TO_POLICY 0x0000000000000010

MULTIPLE_WRITER_SCENARIO 0x0000000000000020

ILLEGAL_OBJECT_DELETION 0x0000000000000040

HOST_DELETION 0x0000000000000080

CONFIGURE_REQUEST_SUB_STATUS 0x0000000000000200

SCSI_SCAN 0x0000000000000400

CONVERT_SEVENT_TO_STORGE_EVENT 0x0000000000080000

ACTIVATION_WIZARD_CONFIGURE_REQUEST 0x0000000000100000

ROGUE_SERVER 0x0000000000000100

HOST_COMMAND_SET_COMPLETED 0x0000000000000800

POSSIBLE_ROGUE_SERVER 0x0000000000002000

RUID_ENABLED_BUT_NOT_VISIBLE 0x0000000000004000

CONFIGURE_REQUEST_STATUS 0x0000000000000001

Managing events

A Limbo command state Reality to policy event Very dangerous! Client

needs to take care of this An illegal object was

deleted A host was deleted Part of a whole

configuration request A host initiated a SCSI

scan Convert to Storage

Events Activation Wizard Rogue Server Host Command Set

Completed Possible Rogue Ser ver LUN assigned but not

visible to the host Allocater configuration

dialog status Capacity Events

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Table 5: Events in the Capacity category

Event Name Event Identifier Event Description

UNKNOWN_THRESHOLD_EXCEEDED 0x0000000000000001

STORAGE_DOMAIN_THRESHOLD_EXCEEDED 0x0000000000000002

STORAGE_DEVICE_THRESHOLD_EXCEEDED 0x0000000000000004

HOST_THRESHOLD_EXCEEDED 0x0000000000000008

NAS_DEVICE_THRESHOLD_EXCEEDED 0x0000000000000010

VOLUME_THRESHOLD_EXCEEDED 0x0000000000000020

MANAGED_DIRECTORY_THRESHOLD_EXCEEDED 0x0000000000000040

USER_ACCOUNT_THRESHOLD_EXCEEDED 0x0000000000000080

Value of some capacity measurement falls outside a preconfigured threshold range

Value of a storage domain capacity measurement falls outside a preconfigured threshold range

Value of a storage device capacity measurement falls outside a preconfigured threshold range

Value of a host capacity measurement falls outside a preconfigured threshold range

Value of a NAS device capacity measurement falls outside a preconfigured threshold range

Value of a volume capacity measurement falls outside a preconfigured threshold range

Value of a managed directory capacity measurement falls outside a preconfigured threshold range

Value of a user account capacity measurement falls outside a preconfigured threshold range

58 Storage Area Manager Administrator’s Guide

Table 5: Events in the Capacity category (Continued)

Event Name Event Identifier Event Description

USER_THRESHOLD_EXCEEDED 0x0000000000000100

CONSUMPTION_BLOCK_THRESHOLD_EXCEEDED 0x0000000000000200

ORGANIZATION_THRESHOLD_EXCEEDED 0x0000000000000400

VOLUME_GROUP_THRESHOLD_EXCEEDED 0x0000000000000800

COLLECTION_ERROR 0x0000000000001000

APP_ORACLE_THRESHOLD_EXCEEDED 0x0000000000002000

APP_EXCHANGE_THRESHOLD_EXCEEDED 0x0000000000004000

Managing events

Value of a user-related capacity measurement falls outside a preconfigured threshold range

Value of a consumption block capacity measurement falls outside a preconfigured threshold range

Value of an organization related capacity measurement falls outside a preconfigured threshold range

Value of a group-wide capacity measurement falls outside a preconfigured threshold range

Lists corrupt volumes encountered when gathering file data on a host

Value of an Oracle application capacity measurement falls outside a preconfigured threshold range

Value of an Exchange application capacity measurement falls outside a preconfigured threshold range

59Storage Area Manager Administrator’s Guide

Managing events

Table 6: Events in the Database category

Event Name Event Identifier Event Description

SPACE_ALERT 0x0000000000000001

Not enough free space for database to get to maximum size

PERCENT_ALERT 0x0000000000000002

Database has reached the configured percentage

EVENT_ALERT 0x0000000000000004

Total number of events are greater than the configured setting

SPACE_PANIC 0x0000000000000008

Free space in database is less than configured amount

FLAT_DIRECTORY_DISK_SPACE_ALERT 0x0000000000000010

Free disk space on a volume being used for binary data storage is very low

Table 7: Events in the Discovery category

Event Name Event Identifier Event Description

CYCLE_START 0x0000000000000001

CYCLE_DONE 0x0000000000000002

CYCLE_LONG 0x0000000000000004

NEW_DEFS_JAR 0x0000000000000008

Discovery cycle started Discovery cycle finished Discovery cycle long New discovery class/device object/device

properties/icons on server

TURNED_ON 0x0000000000000010

TURNED_OFF 0x0000000000000020

Discovery turned on by user Discovery turned off by user

Table 8: Events in the Device category

Event Name Event Identifier Event Description

STATUS_CHANGED_EVENT 0x0000000000000001

Signifies a status change was detected for a device

POLLED_EVENT 0x0000000000000002

Signifies an event was retrieved from a device via polling

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Table 8: Events in the Device category (Continued)

Event Name Event Identifier Event Description

INTERRUPT_EVENT 0x0000000000000004

Signifies an SNMP trap was received by management

LINK_STATUS_UP 0x0000000000000008

Signifies a status change was detected for a link

LINK_STATUS_DOWN 0x0000000000000010

Signifies a status change was detected for a link

Table 9: Events in the PassphraseCache category

Event Name Event Identifier Event Description

Bad_Passphrase 0x0000000000000001

A passphrase requested is not know or is wrong. the user needs to correct this

Table 10: Events in the Model category

Event Name Event Identifier Event Description

OBJECT_ADDED 0x0000000000000001

OBJECT_DELETED 0x0000000000000002

OBJECT_UPDATED 0x0000000000000004

ATTRIBUTE_ADDED 0x0000000000000008

ATTRIBUTE_DELETED 0x0000000000000010

ATTRIBUTE_UPDATED 0x0000000000000020

Model object added Model object deleted Model object updated Model object attribute added Model object attribute deleted Model object attribute updated

Managing events

Table 11: Events in the Performance category

Event Name Event Identifier Event Description

COLLECTION_STARTED 0x0000000000000001

COLLECTION_STOPPED 0x0000000000000002

COLLECTION_BACKLOG 0x0000000000000004

THRESHOLD_ALERT 0x0000000000000008

PB_TOOL_NOT_INSTALLED 0x0000000000000010

Performance data collection has started Performance data collection has stopped Performance data collection has

backlogged Threshold for a particular metric has

been exceeded Tool for collecting performance data is

not installed

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Managing events

Table 11: Events in the Performance category (Continued)

Event Name Event Identifier Event Description

PB_TOOL_NOT_RUNNING 0x0000000000000020

Tool for collecting performance data is not running

SNAPSHOTS_PURGED 0x0000000000000040

Performance data collection has been purged from database

BASELINES_EXCEEDED 0x0000000000000080

Number of available baselines has been exceeded

PROCESS_WAITING 0x0000000000000100 Scheduled process is waiting

Table 12: Events in the ManagedApplication category

Event Name Event Identifier Event Description

APP_INSTANCE_STATUS_CHANGED_EVENT 0x0000000000000001

Signifies a status change was detected for a managed application instance

Table 13: Events in the EventManagement category

Event Name Event Identifier Event Description

PERIODIC_EVENT_DELETION 0x0000000000000001

AUTO_CONSTRAIN_ADDED 0x0000000000000002

Periodic Storage Event deletion Automatically added a constraint to

block events (SNMP traps) from an unmanaged device

Table 14: Events in the Framework category

Event Name Event Identifier Event Description

COMPONENT_STARTED 0x0000000000000001

All components of the server have been initialized/started

COMPONENT_SHUTDOWN 0x0000000000000002

All components of the server have been shutdown

CLIENT LOGIN 0x0000000000000004

A client has connected and logged in successfully

CLIENT LOGOFF 0x0000000000000008

A client has logged out and disconnected

CLIENT DEAD 0x0000000000000010

a client has disconnected without logging in

SERVER BROKEN 0x0000000000000020

62 Storage Area Manager Administrator’s Guide

Server connection heartbeat fails

hp OpenView storage accountant

This chapter describes initial accounting setup procedures and periodic Storage Accountant administrative tasks.

■ hp OpenView storage accountant features, page 64

■ Billing basics, page 65

■ Service level setup and administration, page 68

■ Account setup and administration, page 71

■ Billing configuration, page 75

■ Billing data management, page 78

■ Integrating bills with other applications, page 81

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hp OpenView storage accountant features

Storage Accountant meters storage space in organization accounts and reports the associated cost at the end of each month. You must install and license Storage Accountant to use its features.

■ Monthly and interim bill reports. Storage Accountant rolls up daily charges

into a monthly bill that is arranged by organization and account. Detailed bills describe the charges for each LUN. Summary bills show only the total charges for each organization and account. Using the Bill Viewer, you can view, export, and print bills for the current (interim) or past billing periods and for all or individual organizations.

■ Storage device and service level billing reports. Storage Accountant creates

monthly reports of billed and unbilled storage capacity by storage device and service level. Summary reports show the total charges for the storage device or service level. Detailed reports show LUN-by-LUN charges.

■ Service Level, Organization and Account nodes in the Resources tree. Storage

Accountant associates LUNs with service levels and then attaches these LUNs to organization accounts. You can view, create, add LUNs to, and modify service levels and organization accounts from these nodes.

■ Audit log of billing transactions and LUN events. A quick look at the audit log

shows you when changes were made to organizations, accounts, service levels, or the billing schedule; if daily usage is being regularly collected; when bills were generated and exported; and if a LUN’s status changed. The Audit Log Viewer lets you view, export, and print the audit log.

■ Accountant scheduler. The Storage Accountant billing cycle scheduler lets

you specify when the monthly bill is generated, when old bills and audit entries are deleted, and where and how files are exported.

■ Exported bills in CSV, HTML, and XML format. Storage Accountant

automatically exports monthly bills in a format and location that you choose. You can set event triggers that launch a third-party billing application once the bill is exported. The details that you need to integrate Storage Accountant bills with other applications are provided on page 81 and in Storage Area Manager's document directory (sanmgr\client\doc\export_files).

■ Service level price calculator. Storage Area Manager’s service level price

calculator helps you calculate a service level price/GB/hour that considers the total cost associated with storage service.

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Billing basics

Bills are summaries of storage charges to organizations. Bills are produced in two formats:

■ Text that is displayed in the Bill Viewer window

■ An exportable file that is automatically saved at the end of each billing period

How charges are calculated

Storage Accountant charges are based on the size and price of the LUNs that a Storage Area Manager administrator attaches to an organization’s accounts. The price of a LUN depends on its associated service level. The amount charged in a monthly bill is the product of the LUN size and price per GB per hour and the number of hours that the LUN belonged to the account during the billing period.

Charge = LUN size in gigabytes (GB) x price per GB per hour x hours For example, if organization A has an account with an attached 9-GB LUN whose

price is 5 cents per GB per hour, the charge after 20 hours would be 9 GB x $.05/GB/hour x 20 hours, or $9.00.

Storage Accountant records day-to-day changes in the factors that make up the charge and sums up the charges at the end of the billing period.

hp OpenView storage accountant

How charges become bills

At the end of each day, Storage Accountant records all the day’s transactions that affect storage charges; for example, a LUN is added or removed from an account, the service level price is changed, or the LUN is resized. Once a month, these daily records are compiled into a single binary file of usage information, such as LUN 01 used by Account AA from October 1, 2001, 09:27:54, to October 30, 2001, 23:59:59, at a price of $.07/GB/hr. The information in this file is sorted by organization and account to display requested bills in the Bill Viewer and to produce specially formatted files that can be imported by a third-party billing application.

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Getting started with billing

Before Storage Accountant can produce bills, you must set up service levels and organization accounts and attach LUNs to them. Figure 18 illustrates the setup steps.

Figure 18: Set up storage accountant

The arrows in Figure 18 indicate necessary sequences. For example, you cannot place LUNs in a service level (step 2) until you create a service level (step 1). Most importantly, you cannot add LUNs to accounts (step 5) until you have completed all the other actions (1, 2, 3, and 4).

Note: You do not need to create the organization (step 3) if it already exists in Storage

Area Manager.

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See the instructions for each setup step as follows:

1. “Creating service levels” on page 68.

2. “Adding LUNs to service levels” on page 69.

3. “Managing organizations” on page 37.

4. “Adding accounts to organizations” on page 71.

5. “Adding LUNs to accounts” on page 72.

hp OpenView storage accountant

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Service level setup and administration

Service levels determine the price that will be charged for LUN use and typically reflect the relative value of the LUN or LUN service. You must create service levels and add LUNs to them before Storage Accountant can charge for their use.

Creating service levels

Use this procedure to define a service level that you will later add LUNs to.

1. In the Applications tree, expand Storage Accountant.

2. Right-click Service Levels and select New Service Level.

3. Enter the service level name and an optional description in the New Service Level window. For quick entry, accept the automatically generated identifier.

4. Enter a service level price or click Calculate to open the service level price calculator. To use the price calculator, follow step a through step c.

a. Enter the Cost of storage space in this service level, Total storage in this

service level (GB), and Amortization time period (days). These values are required.

b. Enter the Cost of storage utilities, supporting infrastructure, storage

management software, and other costs. These values are optional.

c. Click OK to accept the calculated price/GB/hour and enter it into the New

Service Level window.

5. Click OK to save the changes and close the window. The new service level is listed in the Service Levels view panel and under

Service Levels in the Applications tree.

The next step is to add LUNs to the new service level.

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Adding LUNs to service levels

Use this procedure to place LUNs in a service level. LUNs must be placed in a service level before they can be attached to accounts.

1. Expand Storage Accountant in the Applications tree.

2. Expand Service Levels.

3. Right-click a specific service level and select Add/Remove LUNs from the shortcut menu.

The Add/Remove LUNs window lists available LUNs on the left and LUNs already in the service level (but not yet attached to an account) on the right.

Note: To limit the list of available LUNs to a specific storage device, select the device

from the Select Source of LUNs list.

4. Select one or more LUNs from the list on the left and click the Add button. The selected LUNs are dimmed in the LUNs not in Service Levels list and

added in blue to the LUNs in Service Level list. A green arrow in the leftmost column indicates that the action is pending.

hp OpenView storage accountant

You can continue selecting LUNs and clicking Add. You can also select and remove LUNs from the list on the right. All actions remain pending until you click the Apply or OK button.

Note: There will be a short delay before the view panel is updated. Moving large

numbers of LUNs will increase the time it takes to apply the changes, about a minute for every 2000 LUNs.

For best performance, HP recommends limiting the total number of LUNs in a service level to 2000. If more than 2000 LUNs will use the same price, create another service level with the same price.

5. Click OK to save the changes and close the window.

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Deleting service levels

Use this procedure to discontinue an obsolete service level. Any LUNs in the service level will be freed for placement in other service levels. Affected LUNs must be removed from accounts before the service level can be deleted.

1. In the Applications tree, expand Storage Accountant.

2. Expand Service Levels.

3. If the service level contains LUNs that are in use by accounts, remove the LUNs from the accounts (see page 73).

4. Right-click the service level and select Delete from the shortcut menu. A confirmation window shows the name of the service level, the number of

affected accounts, and the number of LUNs that will be freed by deleting the service level.

5. Click OK to delete the service level and close the window. The service level is removed from the Applications tree and the Service

Levels view panel.

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Account setup and administration

Storage is billed by account. An organization can have many accounts, but must have at least one. Human Resources, for example, could be an organization account.

Adding accounts to organizations

Use this procedure to define an account for an existing organization. If you need to create the organization, complete the procedures in“Managing organizations,” on page 37, and then return to this procedure.

1. In the Resources tree, expand Organizations.

2. If organizations are organized into folders, expand the folder to view included organizations.

3. Right-click the organization name and select New Account from the shortcut menu.

The New Account window shows the organization ID and name and provides places to enter account information. The only required information is the account ID, which Storage Accountant generates for you.

4. If you want to change the automatically generated account ID, clear the Automatically Generate ID check box and enter the desired ID in the corresponding text box. The ID must be unique among all accounts in the storage domain.

hp OpenView storage accountant

5. Optionally, enter a name for the account. Account names must be unique within the organization. If you do not enter a name, the account will be identified in the Resources tree by its ID.

6. Click OK to add the account and close the window. The new account is listed under its respective organization in the Resources

tree and in the Accounting tab of the organization view panel.

Note: The organization will not be charged until you attach LUNs to one of its

accounts.

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Adding LUNs to accounts

Use this procedure to attach LUNs to an account. If the LUNs are not already attached to a service level, complete the procedure “Adding LUNs to service

levels,” described on page 69, and then return to this procedure.

Caution: Be sure that LUNs are physically and logically accessible to the

organization before you add them to an organization account.

1. In the Resources tree, expand Organizations.

2. If organizations are organized into folders, expand the folder to view included organizations.

3. Expand a specific organization to reveal its accounts.

4. Right-click a specific account and select Add/Remove LUNs from the shortcut menu.

The Add/Remove LUNs window lists available LUNs on the left and LUNs already attached to the account on the right.

Note: To limit the list of available LUNs to a particular storage device or service level,

select Storage Devices or Service Levels from the top box above the list. Then select a specific storage device or service level from the bottom box.

5. Select one or more LUNs from the list on the left and click the Add button. The selected LUNs are dimmed in the LUNS not in Accounts list and added

in blue to the LUNs in Account list. A green arrow in the leftmost column indicates that the action is pending.

You can continue selecting LUNs and clicking Add. You can also select and remove LUNs from the list on the right. All actions remain pending until you click the Apply or OK button.

Note: There will be a short delay before the view panel is updated. Moving large

numbers of LUNs will increase the time it takes to apply the changes, about a minute for every 2000 LUNs.

For best performance, HP recommends limiting the total number of LUNs in an account to 2000.

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6. Click OK to save the LUN placements and close the window.

Removing LUNs from accounts

Use this procedure to discontinue billing for specific LUNs. Billed hours will stop accumulating at the moment that the LUNs are removed, and the LUNs will be available to other accounts.

1. In the Resources tree, expand Organizations.

2. If organizations are organized into folders, expand the folder to view included organizations.

3. Expand the organization that includes the desired account.

4. Right-click the account name and select Add/Remove LUNs from the shortcut menu.

The Add/Remove LUNs window lists all unattached LUNs on the left and all LUNs that are already attached to the account on the right.

5. Select the LUN(s) to be removed from the list on the right.

6. Click the Remove button. The selected LUNs are dimmed in the list on the right and added in blue to the

list on the left. A green arrow in the leftmost column indicates that the action is pending.

hp OpenView storage accountant

You can continue selecting LUNs and clicking Remove. You can also select and add LUNs from the list on the left. All actions remain pending until you click the Apply or OK button.

Note: There will be a short delay before the view panel is updated. Moving large

numbers of LUNs will increase the time it takes to apply the changes, about a minute for every 2000 LUNs.

7. Click OK to save the LUN placements and close the window.

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Closing accounts

Use this procedure to discontinue billing for a specific account. Charges will be billed up to the moment that the account is closed. The account will be removed from the Resources tree, and attached LUNs will become available to other accounts.

Note: Although closed accounts are not deleted from the database, they cannot be

reopened. To restore an account, you need to add a new account. Because closed accounts are not deleted, their IDs cannot be reused.

1. In the Resources tree, expand Organizations.

2. If organizations are organized into folders, expand the folder to view included organizations.

3. Expand the individual organization that includes the account.

4. Right-click the name of the account and select Close on the shortcut menu. A confirmation window shows the name of the account and the number of

LUNs that will become available by closing the account.

5. Click OK to close the account and close the window. The account is removed from the Resources tree and the organization’s view

panel.

Note: To view closed accounts, select Show All Accounts or Show Closed Accounts

Only from the Select View box in the organization view panel.

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Billing configuration

Billing occurs on a monthly cycle. The billing period starts on the day and hour that a bill is generated for the previous period. The period ends a month later. For example, a bill is generated on June 28 at 23:00 for the period that ended on June 28 at 23:00, and the bill for the new period, June 28 (23:00) through July 28 (23:00), will be generated on July 28 at 23:00. The billing period is the same for all organizations. You can change the billing period.

When bills are generated, copies are automatically exported to a special location for access by a third-party billing application. You can change the format and location of these copies to accommodate your billing application. Storage Accountant does not monitor the export directory, so you may want to set up your own procedures for aging and purging these files.

You can set an event trigger that launches a billing application when Storage Accountant bills are generated. Instructions are on page 76.

Setting the billing period

Use this procedure to specify the day and hour that Storage Accountant generates bills and begins a new billing period.

hp OpenView storage accountant

1. Select Tools > Configure.

2. Find Scheduling in the Configuration tree and select Storage Accountant Billing Cycle.

3. For Generate bill on, enter the day of the month that the bill will be generated; for example, 5. The number must be between 1 and 31. The default day is 1, the first day of the month.

Note: If you choose 29, 30, or 31 as the day of the month to generate a bill, during

months that have fewer than 29, 30, or 31 days, the bill will be generated on the last day of the month.

4. For Generate bill at, enter the time of day (hh:mm) that the bill will be generated; for example, 22:30 (10:30 pm). The default time is 01:30 (1:30 am).

Text below the editable boxes shows you the date and time that the next bill will be generated and the duration of the next billing period.

5. Click OK to save the changes and close the window.

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Setting export options

Use this procedure to specify the file format and location for bills that you want to import into a third-party billing application.

1. Select Tools > Configure.

2. Find Scheduling in the Configuration tree and select Storage Accountant Billing Cycle.

3. In the Bill Export section of the Configuration window, select .csv, .html, and/or .xml for the Exporter Output Formats. CSV and HTML are selected by default.

4. For Exporter Output Directory, enter the name of the directory where export files will be stored. The default location is <install

directory>\managementserver\data\accountant\ exporter\reports.

5. Click OK to save the changes and close the window.

Setting a billing event trigger

Use this procedure to create an event trigger that will invoke a script to import newly generated bills into a third-party application. When bills are generated and exported, an event is recorded in the audit log, and this procedure associates that event with a Storage Area Manager event trigger.

1. Select Tools > Configure.

2. Select Triggers under Events in the Configuration tree.

3. Click the Add button.

4. Enter a name for the event trigger in the Name box. The name cannot include spaces.

5. Select Storage Accountant in the Category box.

6. Select Informational in the Threshold box.

7. Select Bill_Exported in the Events list.

Caution: Do not select Bill_Generated, because this event occurs when bills

begin to be generated, and an incomplete or corrupt bill could be imported.

8. Select Run Command Action in the Action box.

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9. Select COMMAND in the Parameter list.

10. Enter a command (including the path) in the Value box next to the COMMAND parameter, for example: C:\script.cmd

11. Click the OK button to add the trigger to the list and close the Add Trigger window.

12. Click OK to save the changes and close the Configuration window.

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Billing data management

Billing data includes bills and the Storage Accountant audit log. The audit log is a record of all billing transactions and system events that affect storage charges. It can help you identify the source of changes or problems in organizations’ bills. (See “Viewing the audit log” in online help.) All this billing data accumulates over the months in a growing database. To control the size of the database, Storage Accountant deletes bills and audit log entries that have reached a specified age. You can specify the maximum age of bills and audit log entries according to your priorities for the availability of data versus storage space.

If you need permanent billing records, see “Archiving and restoring bills” on page 79.

Setting the bill retention period

Use this procedure to specify how long bills are kept. Bills are deleted at the end of the next billing period after the specified retention period. Until they are deleted, bills can be viewed in the Bill Viewer.

1. Select Tools > Configure.

2. Select Storage Accountant Billing Cycle under Scheduling in the Configuration tree.

3. In the Data Retention section, enter the number of days that you want to keep monthly bills. The default is 365 days.

Note: The audit log lists the files that are purged and the files that will be purged with

the next bill.

4. Click OK to save the changes and close the window.

Setting the audit retention period

Use this procedure to specify the maximum age of entries in Storage Accountant’s audit log. Entries older than the days specified are automatically deleted from the log.

1. Select Tools > Configure.

2. Find Scheduling in the Configuration tree and select Storage Accountant Billing Cycle.

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3. In the Purge audit log records older than box, enter the number of days that you want to keep entries in the audit log. The default is 365 days.

4. Click OK to save the changes and close the window.

Archiving and restoring bills

Use this procedure to make duplicate monthly bills that you can save indefinitely and restore when needed. When you restore a bill that you have archived, you can view, print, or export it just like any other bill.

To archive monthly bills

Once a month, copy the entire contents or just the newest file from the

<install directory>\managementserver\data\accountant\ exporter directory to a secure backup location.

Note: The audit log lists the files that are deleted and the files that will be deleted with

the next bill.

To restore an archived bill to Storage Accountant

hp OpenView storage accountant

1. Copy the desired file from its backup location to <install directory>\managementserver\data\accountant\

exporter on the management server. See “File name format” to identify the file for the specified billing period.

2. Execute the CLUI command or open the Bill Viewer to view the restored file. The billing period of the restored file will appear in the Billing Period list.

Note: If a restored file is older than Storage Accountant’s bill retention period, the file

will be deleted when the next bill is generated.

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File name format

Bill file names are the times of the first and last daily records that are summarized in the monthly bill. If bills are generated on the first day of the month at 01:00 and daily records are created at 23:00, the bill will include records from the first through the last day of the previous month. Times are specified by year, month, day, hour, minute, and second, and separated by an underscore (“_”), as shown below:

<yyyymmddhhmmss_yyyymmddhhmmss>.xml

■ Where yyyy is the year

■ mm is the month

■ dd is the day

■ hh is the hour

■ mm is the minute

■ ss is the second

For example, the file corresponding to the billing period January 1, 2001, through January 31, 2001, is named 20010101230000_20010131230000.xml.

The file extension is XML for internal billing files and CSV, HTML, or XML for exported files.

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Integrating bills with other applications

Use this procedure to integrate Storage Accountant with a billing application that produces finished customer statements.

1. Set Storage Accountant’s export options to the file format and directory location that your billing application will use. See “Setting export options” on page 76.

2. Set up the billing application to retrieve the current bill file from the export location. See “File name format” on page 80 for the bill naming convention.

Note: Consider using Storage Area Manager events and action triggers to start your

billing application as soon as Storage Accountant generates the monthly bill. See “Setting a billing event trigger” on page 76.

3. Map billing application fields to the Storage Accountant export file. Although contents vary depending on the format (.csv, .html, or .xml), all export files contain the following information for each active organization:

— Unique organization identifier

hp OpenView storage accountant

— Unique account identifier — Size of each billed LUN (in GBs) — Price of each billed LUN per GB per hour — Total charge for each billed LUN — Total charge for each account — Total organization charge

See the complete specifications for CSV and XML files in “Integrating hp OpenView storage accountant with third-party billing applications” (ThirdParty_Billing.pdf). This document and sample CSV and XML files are located in ./client/doc/export_files (where “.” represents the directory where Storage Area Manager is installed).

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82 Storage Area Manager Administrator’s Guide

hp OpenView storage builder

This chapter describes basic concepts and configuration procedures for Storage Builder. The major topics covered include:

■ hp OpenView storage builder features, page 84

■ Physical and logical space, page 86

■ Managed applications, page 88

■ Capacity data collection, page 90

■ Managed application data collection, page 93

■ Capacity data archiving, page 96

■ Managed directories, page 98

■ Capacity thresholds, page 102

■ Managed application thresholds, page 108

■ Storage Builder reports, page 111

■ Storage Builder cluster support, page 117

■ Storage Builder volume manager support, page 121

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hp OpenView storage builder features

Storage Builder monitors and reports storage capacity in a storage network. It routinely discovers the physical capacity of storage devices and the logical capacity of hosts and NAS devices, and analyzes the information for current usage, past and future usage trends, and threshold violations. You must install and license Storage Builder to use these features.

■ Capacity views of hosts, NAS devices, storage devices, and the domain. For

hosts and NAS devices, view panels show the used and free file space. For storage devices, view panels show the disk space that is visible to hosts, still unformatted, and spent in overhead.

■ Lists of the directories, disks, users, volumes, and volume groups on each

host. Click any of these labels in the Resources tree to view corresponding capacity data, including file system and logical volume metrics. Select a specific resource from the list to view more information about the individual directory, disk, user, volume, and so on.

■ Physical and logical cross references. At the storage device view, you can see

how LUN space is distributed to hosts and volumes. At the host view, you can see the LUNs where volumes reside. When logical volume managers are present, a graphical map shows you the LUN-volume correspondence within volume groups.

■ Past and future usage trends. Display a line graph of past and future capacity.

Storage Builder predicts future capacity using sophisticated statistical models that are sensitive to directional tendencies, seasonal variation, and the recency of the data. You can select the model and adjust these factors to fit the nature of the data and the purpose of the prediction. You can also set the confidence level of the prediction and view the corresponding range of possible values.

■ Capacity thresholds and threshold events. Storage Builder monitors the

current and predicted capacity of individual resources for threshold violations. If measured or predicted capacity exceeds or falls below a specified target, Storage Builder sends a threshold violation to Storage Area Manager’s event panel as soon as data becomes available on the management server. Administrators can set thresholds and configure event triggers.

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■ File analysis. View reports on stale files, junk files, the largest files, largest

directories, and all files and directories on each and all hosts in the domain.

■ Backup assessment. Line graphs show you the space needed for full and

incremental backups and the number of files modified each day.

■ Volume manager data. Storage Builder collects and displays information

about volume groups on hosts that use Veritas (VxVM), Logical Volume Manager (LVM), or Windows Logical Disk Manager (LDM).

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Physical and logical space

Storage Builder displays capacity information independently for hosts, NAS devices, and storage devices, but host and device capacity are actually two views of the same space. When you view capacity on a host, you see an analysis of its file systems. File systems are logical space that is physically distributed on various storage and NAS devices. Conversely, when you view capacity on a storage device, you see the physical space that contains parts of various file systems (logical space). In Figure 19, matching fill patterns show where the same space appears as logical space on a host or NAS device and as physical space on a storage device.

Free Space

Used Space

Storage Device

Visible to Hosts

Host

Not Visible to Hosts

Host

Storage Network

Unreported Space

Unconfigured

Figure 19: Physical and logical views of storage capacity

Host

NAS Device

Free

Space

Used Space

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Definition of terms

The terms shown in Figure 19 have the following meanings in Storage Builder:

■ Free space is unused space in a host’s or NAS device’s file systems. File

systems are created on physical space, but their capacity does not equal the size of the assigned physical space. Some physical space is consumed by system overhead. Also, the capacity that you see when you select a host may include file systems that reside on devices not discovered by Storage Area Manager.

■ Used space is file system space that is occupied by files. You see used space

when you select a host or NAS device and view its capacity.

■ Visible to Hosts denotes disk or LUN space that has a physical path to one or

more Storage Area Manager hosts. A host can “see” space that it does not have access to because Storage Allocater or another logical management tool has assigned the space to another host.

■ Not Visible to Hosts denotes formatted disk or LUN space that is not reported

by a Storage Area Manager host. The space may be used by hosts that have no Storage Area Manager Host Agent.

■ Unconfigured space is raw, unformatted disk space. The term applies

specifically to disk arrays, before the space is allocated to LUNs.

hp OpenView storage builder

About NAS devices

Storage Builder discovers space on a NAS device through host data collection, but the space is reported with the NAS device. Figure 19 shows NAS device space mounted as drive R: on two hosts.

Note: NAS device space must be mounted on a UNIX host to be discovered by Storage

Builder.

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Managed applications

Managed applications are business applications whose status and storage consumption you want to monitor. To use the managed applications feature, set up the Oracle AMP, configure data collection for applications and reports, define domain and resource thresholds, and set up Exchange reports. Managed application data is summarized according to the Capacity summarization schedule.

Managed application maps visually display the hierarchical relationships of entities within the business application, and the relationships between the supported application and hosts, volumes, LUNs, and storage devices on a storage network. The status monitoring provides early warnings of application problems that may be caused by the storage subsystem.

Storage Builder provides a view of storage usage by application, including the used, free and total storage capacity. For Oracle, capacity views are available for tablespaces, data files, and log files. View panels for Oracle nodes show the total, used, and free logical space. For Microsoft Exchange Server capacity views are available for public folder stores, and mailbox stores.

In addition to capacity views and application status, Storage Builder provides reports for Microsoft Exchange organizations.

Licensing

To take advantage of Storage Builder’s capacity views of managed applications, Storage Builder must be installed and licensed. If Storage Builder is not installed and licensed, a partial set of managed application features is available. This partial feature set includes panels that show application status and logical application mapping.

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Supported applications

Microsoft

■ Exchange 2000 – Single Instance, Windows 2000

■ Exchange 2003 – Single Instance, Windows 2003 (32-bit)

Oracle

Table 15: Supported Oracle versions

hp OpenView storage builder

Oracle single

instance

version

8.1.7.4

9.0.1.4

9.2.0.3 X X X X* X

9.2.0. 4 X X X X* X *Note: Oracle supports the 64-bit version of 9.2.0 on Windows Server 2003 64-bit

hosts. The 32-bit version of 9.2.0 is not supported with Windows Server 2003 (64-bit).

HP-UX

11.xx

XXX X

Solaris

8 and 9

Windows

2000

Windows Server

2003 (32- and

64-bit)

Tru64 version

5.1a and 5.1b

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Capacity data collection

Storage Builder collects capacity information about storage devices, NAS devices, hosts, volumes, volume groups, directories, files, users, and managed applications. All this information is typically collected several times a day and saved for as long as past data is needed, or as long as there is space for the growing database. Information about storage devices is collected by Storage Area Manager during the discovery cycle. All other capacity information is collected by Storage Builder collectors that are deployed with the Storage Area Manager Host Agents:

■ The volume data collector collects the used and free space in a volume’s file

systems, the size of the volume, and the association of logical volumes with LUNs and volume groups on the selected host.

■ The file data collector collects the size and activity of the files and directories

on the selected host. File data must be collected to manage directories, report files, monitor user consumption, and determine the space needed for backups.

Note: HP recommends collecting file data when the management server is not in heavy

use.

Note: File data cannot be collected for NAS devices on Windows 2000 systems. NAS

device capacity is reported only for volumes that are mounted on UNIX hosts.

■ The user data collector identifies the users on the selected host. If the host is a

domain controller or NIS (Network Information Name Service) server, all users are identified. Otherwise, only the local users are identified. The capacity associated with user accounts is collected by the file data collector.

■ The application gatherer collects Exchange data, including the top-N largest

mailbox stores, the top-N largest public folder stores, and stale mailbox stores.

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Scheduling capacity collection

Use this procedure to change Storage Builder’s schedules for collecting capacity information.

1. Select Tools > Configure.

Note: To edit the collection schedule for a single host, you may want to select the host

in the Resources tree and click the Configure button in the host’s Capacity view panel.

2. Select Capacity Collection under Scheduling in the Configuration tree. The Capacity Collection scheduling panel displays a list of hosts and the dates and times of the next scheduled collections on each. Click the Show Organizations button to filter the list by a selected organization.

3. Select the host(s) whose schedule(s) you want to change. (To select multiple hosts, use the Shift or Control key.)

4. Click the Set Schedule button.

5. Click the tab of the collection schedule—for volume, file, user, or Exchange data—that you want to change.

6. To enable or disable collection of the selected data, click the Enable Data Collection check box. Enabling data collection activates other text boxes in the window.

hp OpenView storage builder

7. Once collection is enabled, specify the hours of collection as follows: — Enter the hour (0 through 23) and the minute (0 through 59) of the first

collection of the day in the Start at boxes.

— For periodic collections until the end of the day, check the Repeat box,

and in the box at the right, enter the number of hours that will elapse between each collection.

8. In the Collection Days section, select each day of the week that data will be collected. The hours specified in Collection Hours will apply to each day you select.

Note: To return the settings to the factory defaults, click the Restore Defaults button.

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9. To change another capacity collection schedule for the same host, click its tab and repeat steps 6 through 8.

10. When you are satisfied with the volume, file, user , and Exchange data schedules, click OK in the Edit Collection Schedules window.

11. Click the Apply button in the Capacity Collection scheduling panel to implement your schedule changes and continue scheduling collection for other hosts, or click OK to apply your changes and close the Configuration window.

Collecting interim capacity data

Use this procedure to collect capacity data immediately on a selected host. The procedure displays the Start Collection window and allows you to choose which type of data to collect.

Data will appear in Capacity view panels after it is collected and stored in the database. Depending on the amount of data requested and other factors, this may take awhile.

Note: If the host or Host Agent is unavailable, a Storage Builder event will alert you

that data collection failed to start. Check the status of the Host Agent on the specified host.

1. Select Tools > Configure.

2. Select Capacity Collection under Scheduling in the Configuration tree. The Capacity Collection scheduling panel displays a list of hosts and the next scheduled collections on each. Click the Show Organizations button to filter the list by a selected organization.

3. Select the host(s) that you want to collect data from. (Use the Shift or Control key to select multiple hosts.)

4. Click the Start Collection button.

5. In the Start Collection window, select one or more types of data to collect: Volume Da ta , File Data, User Data, and/or Exchange Report Data.

6. Click OK to start collecting the selected capacity data on the selected host(s).

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Managed application data collection

Storage Builder collects managed application data for Microsoft Exchange and Oracle. This information is typically collected several times a day and saved for as long as past data is needed, or as long as there is space for the growing database. The application gatherer collects the following data:

■ Oracle data includes information about LUNs and volumes used by Oracle

database tablespaces, datafiles, redo logs, and archive log destinations. The collected data also includes Oracle instance properties such as instance state, archive mode, alert log size, and dump space used.

■ Exchange data includes usage information about LUNs and volumes used by

an Exchange organization, administrative group, server, storage group, mailbox store, public folder store, and log files, the average size of mailboxes in a mailbox store, the average size of public folders in a public folder store, and Exchange instance properties such as instance state, version and host.

Scheduling managed application data collection

Use this procedure to change Storage Builder’s schedules for collecting managed application data. The Configuration window displays the editable collection schedules for individual hosts and for two types of data:

hp OpenView storage builder

1. Select Tools > Configure.

Note: If you want to edit the collection schedule for a single host, you may want to

select the host in the Resources tree and click the Configure button in the host’s Capacity view panel.

2. Select Managed Application Collection under Scheduling in the Configuration tree. The Managed Application Collection scheduling panel displays a list of hosts and the dates and times of the next scheduled collections on each. Click the Show Organizations button to filter the list by a selected organization.

3. Select the host(s) whose schedule(s) you want to change. (To select multiple hosts, use the Shift or Control key.)

4. Click the Set Schedule button at the top of the view panel.

5. Click the tab of the collection schedule (Oracle or Exchange) that you want to change.

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6. To enable or disable collection of the selected data, click the Enable Data Collection check box. A check mark indicates data will be collected as

specified by the other entries in the window.

7. Once collection is enabled, specify the hours of collection as follows. — Enter the hour (0 through 23) and the minute (0 through 59) of the first

— For periodic collections until the end of the day, check the Repeat check

8. In the Collection Days section, select each day of the week that data will be collected. The hours specified in Collection Hours will apply to each day you select.

Note: To return the settings to the factory defaults, click the Restore Defaults button.

9. To change another managed application collection schedule for the same host, click its tab and repeat steps 6 through 8.

10. When you are satisfied with the Oracle and Exchange data schedules, click OK in the Edit Collection Schedules window.

11. Click the Apply button in the Managed Application Collection scheduling panel to implement your schedule changes and continue scheduling collection for other hosts, or click OK to apply your changes and close the Configuration window.

collection of the day in the Start at boxes.

box and, in the box at the right, enter the number of hours that will elapse between each collection.

Collecting interim managed application data

Use this procedure to collect managed application data immediately on a selected host. The procedure displays the Start Collection window and allows you to choose which type of data to collect.

Data will appear in Capacity view panels after it is collected and stored in the database. Depending on the amount of data requested and other factors, this may take awhile.

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Note: If the host or Host Agent is unavailable, a Storage Builder event will alert you

that data collection failed to start. Check the status of the Host Agent on the specified host.

1. Select Tools > Configure.

2. Select Managed Application Collection under Scheduling in the Configuration tree. The Capacity Collection scheduling panel displays a list of hosts and the next scheduled collections on each. Click the Show Organizations button to filter the list by a selected organization.

3. Select the host(s) that you want to collect data from. (Use the Shift or Control key to select multiple hosts.)

4. Click the Start Collection button.

5. In the Start Collection window, select one or more types of data to collect: Exchange Data and/or Oracle Data.

6. Click OK to start collecting the selected data on the selected host(s).

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Capacity data archiving

Storage Builder routinely summarizes the data that has been collected over several days and then discards the original data. Summaries contain the weighted average, minimum and maximum values, and standard deviation for each measurement that Storage Builder collects. These values enable Storage Builder to display capacity history, predict future capacity, and conserve space in the database.

Summarized data is saved for as long as you want to view historical data, or as long as there is space for the growing database.

Scheduling capacity summaries

Use this procedure to set the schedule for summarizing collected capacity and managed application data and for deleting aged summaries. The procedure displays the Configuration window with the current summarization settings in editable text boxes.

1. Select Tools > Configure.

2. Select Total Capacity Summarization under Scheduling in the Configuration tree.

3. To change the minimum number of days that data is kept before it can be summarized, enter a value for Accept measurements for summary after ___ days. Higher values increase the time that unsummarized data is displayed in capacity graphs. The default is 7 days. Collected data is deleted after it is summarized.

4. To change the number of days of collected data that summaries include, enter a value for Summarize collected measurements every ___ days. Higher values increase the interval between summaries in capacity graphs. The default is 7 days.

Note: Higher summary intervals also affect the period for which unsummarized data is

displayed in capacity graphs. For example, if data must be kept 7 days before it can be summarized and summaries occur every 5 days, some data will be 12 days old before it is summarized.

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5. To increase or decrease the number of days that capacity summaries will be kept, enter a value for Keep summary measurements for ___ days. Historical data is displayed in capacity graphs for as long as summaries exist. The default is 365 days.

Note: To return settings to the factory settings, click the Restore Defaults button.

6. Click the Apply button to implement your changes and continue working in the Configuration window, or click OK to apply your changes and close the window.

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Managed directories

Managed directories are directories whose size you want to monitor. When directories are managed, you can view, report, and set thresholds on their size. Directory size in capacity view panels is the sum of the sizes of all files in the directory, excluding subdirectories and their files. To get the size of a directory including its subdirectories and their files, use the Command Line User Interface (CLUI).

You can select directories to manage once Storage Builder has collected file data. Until then, Storage Area Manager’s Directories folders and tabs are empty. A Directories folder contains managed directories, not all directories.

Note: To view a list of all directories, managed and unmanaged, on a selected host or

volume, click the File/Directory detailed list button in the host Capacity tab or the volume Properties tab.

You can view managed directories for a host, a volume, or the whole domain.

Figure 20 shows the contents of a managed directories folder for a selected host:

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Figure 20: Managed directories view panel: selected host

Click the Line Graph button in managed directory view panels to view directory sizes in the past and predictable future. Click the Pie Chart button to compare directory sizes. Double-click in a list of managed directories to view the properties of the selected directory, including how much of the volume the directory occupies.

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Adding managed directories

Use this procedure to select directories whose size you want to monitor. The procedure displays a hierarchical list of all directories and subdirectories on a selected host or NAS device.

Note: Volume and file data must be collected before you can complete this procedure.

1. In the Resources tree, expand Hosts or NAS Devices.

2. Expand the specific host or NAS device where the directories exist, and click the Directories subfolder.

3. Click the Add Directories button at the bottom of the Managed Directories view panel. The Add Directories window displays a tree of volumes, directories, and subdirectories.

Note: If no volumes or directories appear in the Add Directories window, make sure

that volume and file data was successfully collected. See the Troubleshooting topic “Data is unavailable in the Add Directories window” on page 251.

4. In the Add Directories window, select one or more directories to be managed. (Use the Control or Shift key to select multiple directories.)

5. Click OK to add the selected directories and close the Add Directories window, or click Apply to add the selected directories and leave the window open and make more selections.

Removing managed directories

Use this procedure to discontinue monitoring selected managed directories. The removed directories will no longer appear in the host or NAS device’s directories view panels. Removing a managed directory has no effect on the existence of the directory.

1. In the Resources tree, expand Hosts or NAS Devices.

2. Expand the specific host or NAS device where the directories exist and click the Directories subfolder.

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HP OPENVIEW STORAGE AREA User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

contents

About this Guide

Overview

Intended audience

Prerequisites

Related documentation

Conventions

Document conventions

Text symbols

Getting help

HP Technical Support

HP websites

HP authorized reseller

hp OpenView storage area manager

hp OpenView storage area manager features

Managing hp OpenView storage area manager users

Adding a user

Managing device discovery

Starting device discovery

Starting a comprehensive discovery cycle

Starting the ongoing discovery process

Stopping device discovery

Setting the device discovery interval

Managing and using device maps

Using the layout manager

Configuring device links

Adding device links

Moving device links

Removing device links

Filtering device maps

Managing folders

Adding folders

Adding members to folders

Managing organizations

Defining an organization’s properties

Adding members to the organization

Implementing in cluster environments

Implementing in MSCluster environments

How hp OpenView storage area manager operates in AIX cluster environments

Requirements

Description

Failover

Recommendation

Managing events

Managing events

Acknowledging events

Exporting events

Exporting events to the Windows event log

Deleting events

Deleting events from the event panel

Configuring automatic event deletion

Adding event filters

Adding event triggers

Adding constraints to event triggers

Application category and event list

hp OpenView storage accountant

hp OpenView storage accountant features

Billing basics

How charges are calculated

How charges become bills

Getting started with billing

Service level setup and administration

Creating service levels

Adding LUNs to service levels

Deleting service levels

Account setup and administration

Adding accounts to organizations

Adding LUNs to accounts

Removing LUNs from accounts

Closing accounts

Billing configuration

Setting the billing period

Setting export options

Setting a billing event trigger

Billing data management

Setting the bill retention period