HP OMNIBOOK XE3 REMOVE PARTS

Removing the Floppy Disk Drive

(HP Authorized Service Providers Only)

Required Equipment

• Small Phillips screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

• Keyboard cover (page 2-9).

• Keyboard (page 2-11).

• Display assembly (page 2-17).

• Top case (page 2-19).

• Hinge saddle set (page 2-22).

2. Release the drive’s ribbon cable from its connector on the motherboard.

3. Remove the two retaining screws.

4. Lift the floppy drive out of the notebook.

HP OmniBook XE3 Removal and Replacement 2-31

Please check out our eBay auctions for more great
deals on Factory Service Manuals:

Screws,
M2.5x4 mm

Figure 2-22. Removing the Floppy Disk Drive

Reassembly Notes

• Make sure the headphone PCA cable lies under the FDD bracket.

2-32 Removal and Replacement HP OmniBook XE3

Removing the CD-ROM/DVD Drive

(HP Authorized Service Providers Only)

Required Equipment

• Small Phillips screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

• Keyboard cover (page 2-9).

• Keyboard (page 2-11).

• Hard disk drive assembly (page 2-13).

• Display assembly (page 2-17).

• Top case (page 2-19).

• Hinge saddle set (page 2-22).

2. Pull the CD-ROM or DVD assembly to the right, off of its connector and out of the notebook.

Figure 2-23. Removing the CD-ROM/DVD Drive

Reassembly Notes

• Place the assembly so that its connector aligns with that on the motherboard, then gently press the

assembly to the left and into place.

HP OmniBook XE3 Removal and Replacement 2-33

Removing the Motherboard or Bottom Case

(HP Authorized Service Providers Only)

Required Equipment

• Small Phillips screwdriver.

• 5mm socket driver.

When Installing a New Motherboard

Before replacing the motherboard, you must (if possible) electronically store the motherboard’s serial
number and service ID for transfer to the new motherboard.

1. Exit Windows and boot to a DOS prompt:

• For Windows 98 or ME, press F8 during reboot and select Command Prompt Only.

• For Windows 2000, boot from a DOS boot floppy disk.

2. Run ESN.EXE from one of these sources:

• On a factory software installation, change to the \HP\Drivers\Hputils directory and type

the prompt.

• Otherwise, copy \HP\Drivers\Hputils\ESN.EXE from the Recovery CD, then run it on the

notebook.

3. Save the serial number and service ID.

esn at

2-34 Removal and Replacement HP OmniBook XE3

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. Remove these additional assemblies:

• Battery (page 2-3).

• SDRAM modules (page 2-5).

• Mini-PCI card (page 2-7).

• Keyboard cover (page 2-9).

• Keyboard (page 2-11).

• Hard disk drive assembly (page 2-13).

• Display assembly (page 2-17).

• Top case (page 2-19).

• Hinge saddle set (page 2-22).

• Video PCA (page 2-25).

• Heatsink assembly (page 2-25).

• CPU module (page 2-29).

• Floppy disk drive assembly (page 2-29).

• CD-ROM/DVD drive (page 2-33).

3. Remove all six standoff screws from the back of the notebook.

4. Remove both retaining screws from the motherboard.

5. Disconnect the cable (modem models only) or cables (modem/LAN models only) at the right rear

corner of the motherboard.

6. Disconnect the cable from the headphone PCA.

7. Remove all four CPU standoffs.

8. Remove the clip from near the right rear corner of the motherboard.

9. Lift the front edge of the motherboard slightly, then lift the motherboard forward and out of the

bottom case.

10. Remove the CPU support plate from the bottom case.

HP OmniBook XE3 Removal and Replacement 2-35

Headphone
PCA

CPU standoff
screws, 5 mm (4)

CPU support
plate

Screw,
M2.5x5 mm

Screw,
M2.5x5 mm

Standoff screws, 5 mm (6)

Reassembly Procedure

• When reinstalling the motherboard, see “Reinstalling the Motherboard” on page 2-37.

CD/DVD support

Figure 2-24. Removing the Motherboard

• When reinstalling the bottom case, see “Replacing the Bottom Case” on page 2-38.

2-36 Removal and Replacement HP OmniBook XE3

Reinstalling the Motherboard

Reassembly Procedure

1. Install the CPU support plate.

2. Insert the I/O connectors through their openings in the bottom case, then lower the motherboard

into place.

• Be careful not to trap the modem or modem/LAN cable(s) under the motherboard (modem and

modem/LAN models only).

• Fit the modem cable through the notch on the edge of the motherboard, and make sure the

LAN cable doesn’t block the nearby screw tab.

• Make sure the alignment posts in the bottom case fit through the holes at the back left and

front right corners of the motherboard.

3. Reconnect the cable (modem models only) or cables (modem/LAN models only) at the right rear

corner of the motherboard.

When Installing a New Motherboard

After installing a new motherboard, you must electronically transfer to it the serial number and service
ID from the previous motherboard.

1. Exit Windows and boot to a DOS prompt:

• For Windows 98 or ME, press F8 during reboot and select Command Prompt Only.

• For Windows 2000, boot from a DOS boot floppy disk.

2. Run ESN.EXE from the same source you ran it from when saving the serial number and service ID

from the previous motherboard:

• On a factory software installation, change to the \HP\Drivers\Hputils directory and type

the prompt.

• Otherwise, copy \HP\Drivers\Hputils\Esn.exe from the Recovery CD, then run it on the

notebook.

3. Install the serial number and service ID.

• If you are prompted for the serial number, type the serial number shown on the bottom of the

case.

• If a serial number has already been stored, you must call an HP support center to change it.

esn at

HP OmniBook XE3 Removal and Replacement 2-37

Replacing the Bottom Case

Installation Procedure

1. Install a new Microsoft Product ID label.

2. Transfer the old serial number label and install a new overlay, or create a new serial number label

using the steps below.

3. If you need to install or replace the docking or PCMCIA doors, refer to the figures below.

Figure 2-25. Installing Docking Doors

2-38 Removal and Replacement HP OmniBook XE3

Figure 2-26. Installing the PCMCIA Doors

Installing a New Serial Number Label

Download the latest version of the serial number label template (Microsoft Word format) from the
Partnership Web site (see page vii) under Support/Service in Technical Support Information, or from
http://www.mcd.hp.com. Store it with other Word templates on a PC connected to a laser printer. The
latest version includes fields for warranty period and manufacturing location.

1. Open a new document based on the serial label template.

2. Enter the information from the old serial label, and print the new label on plain white paper. The

new label does not have barcodes.

3. Carefully cut out the new serial label just inside the border and place it into the inner recess in the

bottom case. The bottom of the label goes toward the front of the case.

4. While holding the paper label in place, attach a serial label overlay into the outer recess. It covers

and protects the serial label.

HP Serial Number (S)TW711A1234 1YR
(1P) F2072 W EA MFG# TW711A1234

Made in Taiwan

Figure 2-27. Example of Serial Number Label

HP OmniBook XE3 Removal and Replacement 2-39

Removing Notebook Components

(HP Authorized Service Providers Only)

Required Equipment

• Small Phillips screwdriver.

• Small flat-blade screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. Remove the assemblies and follow the additional steps given in the table below.

Table 2-1. Removing Notebook Components

Component Removal Procedure Additional Steps
Case, bottom See page 2-34.
Case, top See page 2-19.
Cover, keyboard See page 2-9.
CPU module See page 2-29.
Display assembly See page 2-17.
Doors, docking Mini-PCI card (page 2-7).

Keyboard cover

(page 2-9).
Keyboard (page 2-11).
Hard disk drive assembly

(page 2-13).
Display assembly

(page 2-17).
Top case assembly

(page 2-19).
Hinge saddle set

(page 2-22).
Video PCA (page 2-25).
Heatsink assembly

(page 2-25).
CPU module (page 2-29).
Floppy disk drive assembly

(page 2-31).
CD-ROM/DVD drive

(page 2-33).
Motherboard (page 2-34).

See the figure on page 2-38.

2-40 Removal and Replacement HP OmniBook XE3

Component Removal Procedure Additional Steps
Doors, PCMCIA Mini-PCI card (page 2-7).

Keyboard cover

(page 2-9).
Keyboard (page 2-11).
Hard disk drive assembly

(page 2-13).
Display assembly

(page 2-17).
Top case assembly

(page 2-19).
Hinge saddle set

(page 2-22).
Video PCA (page 2-25).
Heatsink assembly

(page 2-25).
CPU module (page 2-29).
Floppy disk drive assembly

(page 2-31).
CD-ROM/DVD drive

(page 2-33).
Motherboard (page 2-34).

Drive, CD-ROM/DVD See page 2-33.
Drive, floppy disk See page 2-29.
Heatsink (with fan) See page 2-25.
Keyboard See page 2-11.
PCA, CD player See page 2-22.
PCA, headphone Keyboard cover

(page 2-9).
Keyboard (page 2-11).
Display assembly

(page 2-17).
Top case (page 2-19).
Hinge saddle set

(page 2-22).

PCA, motherboard See page 2-34.
PCA, switchboard Keyboard cover

(page 2-9).
Keyboard (page 2-11).

PCA, video See page 2-25.

See the figure on page 2-39.

Remove the retaining screw from the PCA, disconnect
the cable to the motherboard, and lift the PCA out of
the notebook. You can lift the floppy drive slightly for
access.

Remove both screws (M2.5x4) from the PCA, and
carefully lift the PCA off of the connector beneath it.

careful not to pull on the cable attached to the PCA.

Disconnect the cable from the PCA and remove the
PCA from the notebook.

Be

HP OmniBook XE3 Removal and Replacement 2-41

Component Removal Procedure Additional Steps
Plate, CPU support Mini-PCI card (page 2-7).

Keyboard cover

(page 2-9).
Keyboard (page 2-11).
Hard disk drive assembly

(page 2-13).
Display assembly

(page 2-17).
Top case assembly

(page 2-19).
Hinge saddle set

(page 2-22).
Video PCA (page 2-25).
Heatsink assembly

(page 2-25).
CPU module (page 2-29).
Floppy disk drive assembly

(page 2-31).
CD-ROM/DVD drive

(page 2-33).
Motherboard (page 2-34).

Saddle, hinge set See page 2-22.
Socket, PCMCIA Keyboard cover

(page 2-9).
Keyboard (page 2-11).
Display assembly

(page 2-17).
Top case (page 2-19).
Hinge saddle set

(page 2-22).

Remove the four screws attaching the PCMCIA socket
to the motherboard (M2.5x4), and remove the socket.

2-42 Removal and Replacement HP OmniBook XE3

This chapter includes troubleshooting and diagnostic information for testing the functionality of the
notebook, and for identifying faulty modules:

• Troubleshooting information

 Troubleshooting the problem (page 3-3).
 Verifying the repair (page 3-3).
 Suggestions for troubleshooting (page 3-4).

• Diagnostic tools

 DiagTools diagnostic program (page 3-17).
 Power-on self-test (page 3-24).
 Sycard PCCtest 450 PC Card (page 3-27).
 Desktop Management Interface (page 3-28).
 BIOS Setup utility (page 3-30).

HP OmniBook XE3 Troubleshooting and Diagnostics 3-1

Troubleshooting

The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality
repair, HP recommends that you follow the basic troubleshooting steps shown in the illustration
below.

Check the customer’s description
of the problem and any supporting
information.

Try to duplicate the customer’s
problem.

Troubleshoot the problem using

- Diagnostic tools.

- Troubleshooting suggestions.

Verify the repair by testing the
functionality of the complete unit.

Figure 3-1. Basic Troubleshooting Steps

3-2 Troubleshooting and Diagnostics HP OmniBook XE3

Troubleshooting the Problem

Record pertinent information about the notebook:

• Model and serial number.

• Operating system and version.

• BIOS version.

• Accessories and peripherals used.

Analyze the problem:

Observe Symptoms. Using the customer’s information, try to duplicate the problem. Determine

•

how the problem differs from proper behavior. Also, take note of the functions that do work
properly.

Separate Problems. If there is more than one symptom, separate them into distinct problems.

•

•

Consider Causes. Keep in mind possible causes for each problem. Use the diagnostic tools and

troubleshooting suggestions to help find the possible causes.

 The DiagTools diagnostic program tests most of the notebook’s components using automatic

and interactive tests, and will be your primary troubleshooting tool. Other tools include the
power-on self-test, DMI/TopTools (if installed), the BIOS Setup utility, and the Sycard
PCCtest. The table on page 3-4 shows how you can use these tools to isolate the cause of the
notebook’s problem.

 The troubleshooting suggestions on page 3-5 include general suggestions for repairing units

that show specific failure symptoms.

Swapping modules that may be defective with others known to be good is generally an ideal way to
find the module responsible for the problem. A failure symptom is rarely caused by more than one
module, so you will not usually need to replace more than one module to correct a particular failure.

After you replace a module, the notebook will normally be in a confused state and lock up when you
apply power. If this happens, press the system-off switch: this resets the notebook, so that you can
restart it in a known state.

Verifying the Repair

Before returning the repaired notebook to the customer, verify the repair by running the following
tests:

DiagTools Basic Diagnostic Test. Run the basic test of the DiagTools diagnostic program

•

(page 3-17).

–and–

Function Tests. Run tests that check the repaired function, such as in the DiagTools diagnostic

•

program (page 3-17).

–and–

Failed Tests. Run any other tests that failed during troubleshooting.

•

HP OmniBook XE3 Troubleshooting and Diagnostics 3-3

Suggestions for Troubleshooting

Table 3-1. Scope of Diagnostic Tools

Function DiagTools Power-On

Self-Test

Bootup Tests Describes Configures
Processor Tests

Tests Describes

(System menu)

Memory Tests

Tests Describes Describes

(Memory menu)

Battery Describes
Display Tests

(Video menu)

Hard disk Tests

Tests Describes Configures

(IDE menu)

Floppy drive Tests

Tests Describes Describes

(FDD menu)

Keyboard Tests

Tests Describes

(KBD menu)

Audio Tests (System,

Misc menus)

Serial Tests*

(Misc menu)

Parallel Tests*

(Misc menu)

LAN Tests**

(User menu)

Modem Tests**

(User menu)

Infrared

Tests

†

(Misc menu)

PS/2 port

Tests

†

(KBD,

Misc menus)

USB

Tests

†

(USB menu)

Docking port Tests

(using docks)

PCMCIA Tests

(Misc menu)

AC adapter Status
Docking
products
CD-ROM
drive

Tests ports and
internal bus
Tests
(IDE menu)

Tests (with
boot CD)

Other plug-in
modules

* The diagnostic test is more thorough if you use a loop-back connector.
** 3Com modem only; the test checks only the internal hardware up to the mini-PCI card, and does

not check the mini-PCI panel or any external cabling.

†

Use an appropriate external device to exercise the port. See the help text for the tests in the menu.

Sycard
PCCtest 450

DMI/TopTools
(if installed)

Describes

Describes Configures
Describes Configures
Describes

Describes Configures

Describes

Tests Describes

Status Configures
Describes Configures
Describes

BIOS Setup

Configures

3-4 Troubleshooting and Diagnostics HP OmniBook XE3

If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in
the following table to help find the problem.

Table 3-2. Troubleshooting Suggestions

Symptom Call Center:

Suggestions

To help determine likely causes, check to see what replaceable modules are involved in the system function and
what roles they play. See the figure on page 1-18 and the table on page 1-18.

Startup

Does not boot on
AC or battery.

Beeps once, spins
hard disk, repeats,
but does not boot.

Does not boot on
battery, but boots
on AC.

Does not boot from
floppy drive.

Check power source.
Press system-off switch to

reset notebook, then press
blue standby button to turn
notebook on.

Unplug AC adapter, remove
battery, remove any PC
cards, undock, then
reconnect power and try
again.

Remove all but one SDRAM
module and try again.
Reinsert any other SDRAM
modules and try again.

Make sure battery is properly
installed and fully charged.

Check battery contacts. If
available, try another battery.

Make sure floppy disk is
bootable.

Make sure floppy drive is
installed correctly.

Use BIOS Setup to check
boot order and make sure
floppy boot is enabled as first
boot device.

Repair Center:
Likely Causes

AC adapter.
SDRAM module.
CPU module.
Video PCA.
Motherboard.
Display assembly.
Hard drive.

SDRAM module. Make sure at least one

Battery or contacts.
Motherboard.

Floppy drive or

contacts.

Motherboard.

Repair Center:
Comments

Check AC adapter. Remove
any SDRAM modules and try
again.

If power status light does not
turn on, replace
motherboard.

If power status light turns on
but display remains off, try
external monitor. If monitor
shows successful boot,
replace display assembly. If
monitor shows activity but
BIOS does not complete,
replace display assembly. If
monitor is blank, replace
switchboard PCA, replace
motherboard.

If power status light and
display turn on and BIOS
completes, but OS does not
start from hard disk or from
floppy drive, replace CPU
module, then motherboard. If
OS starts from floppy drive,
reload hard drive, replace
hard drive.

SDRAM module is installed.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-5

Symptom Call Center:

Suggestions

Does not boot from
CD-ROM or DVD in
CD-ROM/DVD
drive.

Error message such

as “Invalid system
disk” or “Auto IDE
error”.

Sluggish startup or
shutdown.

Password forgotten. Verify proper ownership, then

Power/Battery

No power. Make sure charged battery is

Does not run on
battery; empty
battery indication.

Notebook beeps. Notebook beeps for 15

Notebook turns off
immediately after
turning on.

Battery does not
charge.

AC adapter does
not power
notebook.

Make sure CD-ROM or DVD
is bootable.

Use BIOS Setup to check
boot order and make sure
CD-ROM/DVD Drive is
enabled as first boot device.

Restart notebook.
Test DVD drive with

DiagTools diagnostics.

Check for disk in floppy drive.
Check boot order in BIOS

Setup.
Remove and reinstall hard

drive.
Run ScanDisk and Disk

Defragmenter to check and
optimize hard drive.

Delete temporary and
unneeded files.

follow removal procedure
with owner and record
appropriate data. See
page 5-1.

installed or AC adapter
connected.

Try another battery or AC
adapter if available.

Check battery and contacts.
Try another battery if
available.

seconds when battery is low.
Connect AC adapter or
replace battery.

Battery is probably extremely
low. Connect AC adapter or
replace battery.

Make sure AC adapter is
connected properly and
battery installed properly.

Check battery contacts. If
available, try another battery
and AC adapter.

Move notebook away from
any nearby heat source.
Unplug AC adapter and allow
battery to cool down. Check
for blocked air vents.

Try another AC adapter, if
available.

Repair Center:
Likely Causes

CD-ROM/DVD drive

module.

Motherboard.

Hard drive contacts.
Hard drive.

AC adapter.
Battery.
Motherboard.

Battery or contacts.
Motherboard.

Battery.

Battery.

Battery or contacts.
AC adapter.
Motherboard.
Heatsink assembly.

AC adapter.
Motherboard.

Repair Center:
Comments

If notebook boots from floppy
drive, check for corrupt files
on hard drive, reload hard
drive, replace hard drive.

Use suggestions shown at
left.

User must call Technical
Support and provide proof of
ownership. Password
removal is restricted to
certain sites. See page 5-1.

Check battery and AC
adapter.

Check heatsink assembly.

AC adapter cannot be
repaired, and must be
replaced.

3-6 Troubleshooting and Diagnostics HP OmniBook XE3

Symptom Call Center:

Suggestions

Battery has short
operating time.

Battery indicator is
inaccurate.

Display

Dark display, no
light.

Turn down display
brightness.

Check Intel SpeedStep
Technology settings in BIOS
Setup Power menu. Try
default setting.

Check settings in Power
Management in Control
Panel.

Certain applications can
cause excess CPU and
power usage. (User can get
Intel Power Monitor from
www.intel.com and monitor
CPU load.)

When using applications with
automatic save feature (such
as MS Word), extend save
time or disable to reduce
hard disk access and power
usage.

PCMCIA card use can affect
battery life. Some PCMCIA
cards draw power even while
not in use.

Heavy modem use can affect
battery operating time.

Time Remaining is an
estimate based on how
quickly the notebook is using
power at that moment. It
therefore depends on the
current task, and assumes
power will be used at the
same rate until the battery
runs out. So, for example, if
the notebook is performing a
task requiring a good deal of
power (such as reading from
a CD-ROM or DVD), the
value will probably show too
little time remaining.

Make sure notebook is
turned on.

Check power supply.
Adjust display brightness.
Press Fn+F5 several times.
Make sure SDRAM modules

are installed properly.
Make sure video PCA is

installed properly.
Make sure CPU module is

installed properly.
Try external monitor.

Repair Center:
Likely Causes

Battery.
Motherboard.

Display cable

connection.
SDRAM modules.
Video PCA.
CPU module.
Display assembly.
Motherboard.

Repair Center:
Comments

Battery capacity often
decreases after a year or
more.

Set DIP switch on video PCA
to match label on display
(see page 2-19).

Check cable connection.
Replace SDRAM modules.
Replace CPU module.
Replace display assembly.
If external monitor displays

no image, replace
motherboard.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-7

Symptom Call Center:

Suggestions

White display. Adjust display brightness. Display assembly.

Erratic display. Display cable

Bright or missing
pixels or lines.

External display
does not work.

Display difficult to
read or part of
desktop not visible.

Hard disk

Hard disk never
spins.

Hard disk makes
clunking or
scratching noise.

Hard disk makes
buzzing or whining
noise.

Files are corrupted. Run virus scan program.

Drive capacity is
less than normal.

See quality statement on
page 5-2.

Check connections.
Press Fn+F5 several times.
Check settings in BIOS

Setup.
Check display resolution

(default is 800 × 600 for

12.1-in displays, 1024 × 768
for others).

Check power source.
Remove and reinstall hard

drive. Check connector.
Back up drive immediately.
Was notebook or drive

dropped?
Back up drive immediately.
Check hard drive installation.
Check for alternate noise

sources, such as PCMCIA
drive or fan.

Check disk surface by
running Scandisk (Windows

98) or by using Tools tab in
disk’s Properties sheet
(Windows 2000).

Test hard disk drive with
DiagTools diagnostics.

Use

Recovery CD,

original factory software.
Check disk surface by

running Scandisk (Windows

98) or by using Tools tab in
disk’s Properties sheet
(Windows 2000).

Check partitions using FDISK
(Windows 98) or Control
Panel, Administrative Tools,
Computer Management
under Storage (Windows

2000).

to restore

Repair Center:
Likely Causes

Switchboard PCA.

connection.
Video PCA.
Display assembly.
Motherboard.
Display cable

connection.
Display assembly.
Motherboard.

Hard drive or

connector.
Motherboard.
Hard drive. Check notebook and drive for

Depends on source of

noise.

Hard drive. Use suggestions shown at

Repair Center:
Comments

See quality statement on
page 5-2.

If drive case is damaged,
drive may not operate
properly.

evidence of customer abuse.

Use suggestions shown at
left.

left.
Recreate Hibernate partition,

then partition and format
disk.

3-8 Troubleshooting and Diagnostics HP OmniBook XE3

Symptom Call Center:

Suggestions

Floppy drive

General problems. Make sure floppy drive is

installed correctly.
Check settings in BIOS

Setup.

Drive does not write
to 1.44-MB floppy
disks.

Drive reads from
but does not write
to 720- or 360-KB
floppy disks.

CD-ROM/DVD

Particular
CD-ROM/DVD not
playing properly.

DVD movie stops
playing.

Region Code error. DVD is intended for different

“System Error:
Unable to read
drive” message.

Keyboard

Some or all keys do
not work properly.

External keyboard
does not work.

Embedded numeric
keypad does not
work.

Make sure floppy disk is not
write-protected.

Make sure floppy disks are
not write-protected.

Format floppy disks using
DOS “format /f:720” or

“format /f:360” command.

Check disk for dirt or
damage, and clean with soft
cloth or replace.

DVD may be double-sided.
Movie may be paused. Press

Play button.

world region.
Make sure disk is clean and

inserted correctly.
Wait 5 to 10 seconds after

closing tray before pressing
Play.

Restart notebook.
Make sure CD-ROM/DVD

drive is installed properly.

Check settings in BIOS
Setup.

Check settings in BIOS
Setup.

Press Fn+F8 to activate
numeric keypad, and Lock
key to turn on number lock.

Avoid touching touch pad
while booting or resuming.

Repair Center:
Likely Causes

Floppy drive module

or contacts.

Motherboard.

Floppy drive module.

Floppy drive module.

CD-ROM/DVD drive

assembly.

Motherboard.

Keyboard.
Motherboard.
External keyboard.
Motherboard.
Keyboard.
Top case.
Motherboard.

Repair Center:
Comments

Try reinserting ribbon cable
in connector on motherboard.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-9

Symptom Call Center:

Suggestions

Touch pad

General problems. Slide and hold power button

four seconds to reset
notebook.

Avoid touching touch pad
while booting or resuming.

Check settings in Control
Panel. Make sure touch pad
is enabled in Mouse
Properties.

Make sure touch pad is
enabled in BIOS Setup.

Check pointing stick settings
in Control Panel.

Click button does
not work.

Mouse

External PS/2

mouse doesn’t
work.

Audio

No sound is
audible.

Built-in microphone
does not record.

PC card detection
beep at startup is
loud and cannot be
adjusted.

Check connection.
Put notebook in standby

mode or shut down before
attaching mouse.

Install all drivers included
with mouse.

Restart notebook.

Increase sound volume
(Fn+Up arrow, software
controls, volume control up
button).

Make sure sound is enabled
(software controls).

Check for sound resource
conflicts in Device Manager.

Sound may not operate
properly in MS-DOS mode.

Check speaker cable
connection.

Check software controls for
recording sound.

Make sure switchboard PCA
is connected properly.

Test audio with DiagTools
diagnostics.

Download latest audio driver
from technical support area
of HP Notebook web site
(see page vii).

Repair Center:
Likely Causes

Top case.
Motherboard.

Top case.
Motherboard.

Mouse.
Top case.
Motherboard.

Top case.
Motherboard.

Switchboard PCA.
Top case.
Motherboard.

Repair Center:
Comments

Check operation using
headphones or external
speakers.

Check operation using
external microphone.

3-10 Troubleshooting and Diagnostics HP OmniBook XE3

Symptom Call Center:

Suggestions

Serial/Parallel/USB

General problems. Check connections.

Restart notebook.
Check settings in BIOS

Setup.
Check settings in Control

Panel.
Use troubleshooters in

Windows Help.
Test ports with DiagTools

diagnostics.
For USB: contact device

vendor and HP Notebook
web site (see page vii) for
latest USB drivers.

Serial mouse
doesn’t work.

Serial modem
doesn’t work.

Modem

Modem will not
connect at 56K.

Make sure mouse was
installed according to
manufacturer’s instructions.

Use Modem Troubleshooter
in Windows Help.

Disable internal modem.

Verify that host modem
supports 56K (V.90)
connection speed.

Try connecting at later time in
case line quality or other
external factor is cause of
problem.

Repair Center:
Likely Causes

Serial device.
Motherboard.

Repair Center:
Comments

Use loop-back connector
when testing serial or parallel

port—see page 3-19.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-11

Symptom Call Center:

Suggestions

Modem will not
connect at any
speed.

General problems. If serial or PC card modem is

One-Touch button
problems

Buttons not working
properly.

On-screen display
does not appear
when button is
pressed.

Make sure notebook’s
modem is properly connected
to wall telephone jack.

Make sure telephone line is
not already in use.

Verify settings in Modems in
Control Panel (Windows 98)
or Phone And Modem
Options (Windows 2000).
Make sure parity, speed,
word length, and stop bits
match on sending and
receiving modems.

Restart notebook.
Run Windows modem

diagnostics or Windows Help
Modem Troubleshooter.

Open hardware Device
Manager. If modem is
disabled, try to enable it. If it
has a conflict, try disabling
another device.

Use an analog telephone line
(2, 3, or 4 wires), not a PBX
or digital line. In a hotel, ask
for a data line.

Try disabling error correction
and data compression.

not working, disable internal
modem:

- Windows 98: Device
Manager tab of System in
Control Panel.
– Windows 2000: Modems
tab of Phone And Modem
Options in Control Panel.

Download latest modem
driver from technical support
area of HP Notebook web
site (see page vii).

Make sure correct
applications are associated
with buttons in One-Touch
tab of Keyboard in Control
Panels.

Make sure Onscreen Display
is enabled in One-Touch tab
of Keyboard in Control
Panels.

Repair Center:
Likely Causes

Mini-PCI card.
Motherboard.

Mini-PCI card.
Motherboard.

Keyboard cover.
Switchboard PCA.
Motherboard.

Repair Center:
Comments

3-12 Troubleshooting and Diagnostics HP OmniBook XE3

Symptom Call Center:

Suggestions

Printing

Serial or parallel

printer doesn’t print

Left edge of printed
output is missing.

LAN/Network

General problems. Check connections.

Infrared

General problems. Infrared is disabled and no

Make sure printer is on.
Make sure printer cable is

securely attached at both
ends.

Make sure cable or cable
adapter is appropriate for
printer type.

Use Print Troubleshooter in
Windows Help.

Try using 300-dpi print driver.

Try connecting cable to a
different computer.

Check settings in BIOS
Setup.

Check settings in Control
Panel.

Make sure LAN cable is
Category 3, 4, or 5 for
10Base-T operation, or
Category 5 for 100Base-TX
operation. Maximum cable
length is 100 m (330 ft).

Run DiagTools LAN test.

drivers installed as shipped.
(Drivers are included.)

Check settings in BIOS
Setup.

Remove any PC Cards from
notebook (possible IRQ
conflict).

For fast-IrDA, check for DMA
conflict with ECP parallel
port.

Repair Center:
Likely Causes

Cable.
Motherboard.

Mini-PCI card.
Motherboard.

Motherboard.

Repair Center:
Comments

HP OmniBook XE3 Troubleshooting and Diagnostics 3-13

Symptom Call Center:

Suggestions

PC card

Miscellaneous
problems.

PC card modem not
working.

Miscellaneous

Out of memory
error.

Clock loses time. Plug in AC adapter for 24

Notebook gets
abnormally hot.

Remove and reinsert PC
card.

Restart notebook.
Try card in other slot or in

another computer.
If card requires an IRQ, make

sure one is available in
Device Manager.

Check for conflicts or refresh
device list in Device
Manager.

Check HP Notebook web site
for installation instructions
and information about
supported PC cards
(page vii).

When using PC card in a
docking system, insert or
remove card while system is
turned on.

Download current drivers

from card manufacturer’s
web site.

Disable internal modem.

Use Memory Troubleshooter
in Windows Help.

hours to charge CMOS
battery.

Always set notebook on a flat
surface, so air can flow freely
around and underneath it.

Make sure air vents are
clear.

Check heatsink installation.
Games and other programs

that drive CPU usage toward
100% can contribute, as can
charging battery.

Repair Center:
Likely Causes

PC card.
PCMCIA socket.
Motherboard.

SDRAM module.

Motherboard.

Heatsink. Check heatsink for proper fan

Repair Center:
Comments

Using a flashlight, look for
bent pins inside PCMCIA
socket.

If both slots have problems,
replace motherboard. If only
one slot has a problem, try
replacing PCMCIA socket.

operation or damage.

3-14 Troubleshooting and Diagnostics HP OmniBook XE3

Symptom Call Center:

Suggestions

Notebook pauses or
runs sluggishly.

Notebook still on
but stops
responding.

May be normal Windows
behavior (background
processing can affect
response time).

Certain background
operations (such as virus
scanning software) can affect
performance.

Press CTRL+ALT+DEL to
see if an application is not
responding.

Restart notebook.
If hard disk has spun down to

conserve power, it can take
several seconds to spin up. If
needed, use Power
Management in Control
Panels to change hard disk
time-out to match standby
time-out.

Some file browsers respond
slowly while processing
graphics or waiting for broken
network connections to time
out.

Check for overheating—see
previous symptom.

If notebook’s hard disk drive
runs frequently (as indicated
by notebook’s hard disk drive
access light) while notebook
appears to be paused or
running slowly, consider
installing additional SDRAM.

Check available free disk
space. Delete temporary and
unneeded files.

Run BIOS Setup utility and
set Intel SpeedStep
Technology to Maximum
Performance.

Press CTRL+ALT+DEL and
end any application not
responding.

Slide and hold power button
four seconds to turn off and
reset notebook, then press
blue standby button to turn
notebook back on.

If this fails, insert a
straightened paper clip into
system-off switch, then press
blue standby button to turn
notebook back on.

Repair Center:
Likely Causes

Heatsink.
CPU module.
Motherboard.

Repair Center:
Comments

If notebook slows after period
of continuous activity, check
heatsink—see previous
symptom.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-15

Symptom Call Center:

Suggestions

Port replicator

Docking product I/O
problems.

Notebook locks up
when docking or
undocking.

Make sure AC power is
connected to port replicator.

Make sure notebook is fully
inserted in port replicator.

Check notebook’s power
supply.

Check settings in BIOS
Setup.

Try using corresponding port
on notebook while undocked.

Make sure notebook has
completely entered or
resumed from standby or
hibernate mode before
docking or undocking.

Repair Center:
Likely Causes

Port replicator.
Motherboard.

Repair Center:
Comments

Test corresponding notebook
ports while undocked.

Port replicator is not
repairable, and must be
exchanged.

3-16 Troubleshooting and Diagnostics HP OmniBook XE3

Diagnostic Tools

This section describes the following diagnostic tools you can use for troubleshooting and repairing the
notebook:

• DiagTools diagnostic program (below).

• Power-on self-test (page 3-24).

• Sycard PCCtest 450 PC Card (page 3-27).

• Desktop Management Interface (page 3-28).

• BIOS Setup utility (page 3-30).

DiagTools Diagnostic Program

The DiagTools hardware diagnostic program (version 2.30G as of this writing) provides two levels of
testing:

• Automated testing using a basic hardware test.

• Advanced testing using individual hardware tests.

Figure 3-2. DiagTools Screens — Basic and Advanced

The tests are designed to run after the system restarts, so that the notebook will be in a predictable
state during the tests. The tests are non-destructive, and are intended to preserve the state of the
notebook. The notebook restarts when you exit the program so drivers can be loaded.

Updating DiagTools

You can download the latest version of DiagTools from the HP Notebook web site (see page vii).
Follow the instructions included with the new version.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-17

Running DiagTools

1. Restart the notebook.

2. When the HP logo appears, press F10 to start the diagnostic test.

3. When the initial diagnostics screen appears, press F2 twice to continue.

4. When the hardware detection finishes, check the list of detected hardware. The following

information and devices should be listed if applicable:

Product name Serial number IDE drives

Processor type Cache memory Audio device
BIOS version Main memory

Note

If a device is not detected or fails its test, it might be configured incorrectly in BIOS Setup
(see page 3-30). You can confirm this by running BIOS Setup and checking the settings.

5. Run the basic test. Press F2 to start the basic hardware test.

If the basic test fails, you can press F6 and start a Wizard that runs a set of advanced tests for the
failed component. Then generate a support ticket.

6. If you intend to exit without running the advanced tests, press F4 to save system and test

information in the Support Ticket log file. Then remove the floppy disk, if present, and press F3
to exit.

Run the advanced tests. Press F2 twice to open the advanced test screen.

7.

8. Select and run the appropriate tests. Tests are not listed if no such hardware is detected. Press the

following keys to run tests:

ENTER Runs the highlighted test.

F5 or SPACE Marks/unmarks the highlighted test.
F6 Marks/unmarks all tests in the current menu.
F7 Marks/unmarks all tests in all menus.
F10 Runs all marked tests.

(Press F9 for a list of all function keys.)
If any test fails, the error code is displayed temporarily, and the error code description is logged.

If several errors occur, look for patterns that might indicate a common cause. See the table on
page 3-20 for repair suggestions. Consider these suggestions in combination with other
troubleshooting information.

3-18 Troubleshooting and Diagnostics HP OmniBook XE3

9. When you are finished, press ESC to exit the advanced tests.

10. Press F4 twice (from the advanced test screen) or three times (from the basic test screen) to save

system and test information in the Support Ticket log file. (You can save this to a floppy disk, or

to the notebook’s hard disk.) Press F7 to view the Support Ticket.

Exit. Press F3 twice to exit and restart the notebook.

11.

Optional: Check the log. The log file contains a hardware summary and a list of all test results

12.

and errors. Run C:\Dmi\Hpdiags\Hpsuppt.exe to retrieve the log file to this directory and open it
in Notepad.

Note that the serial and parallel port tests are more thorough if you connect a loop-back connector to
the port before running the test for that port. See the wiring diagrams below.

13

5

1

9

6

25

14

1

Figure 3-3. Serial and Parallel Loopback Connectors

HP OmniBook XE3 Troubleshooting and Diagnostics 3-19

Interpreting the Results

• The following table lists test groups, error codes, and suggestions for follow-up actions. Consider

these suggestions in combination with other troubleshooting information.

Table 3-1. DiagTools Error Codes

Code Suggestions
System Tests

0001h –
0008h

0009h Replace the CPU module. Replace the

0010h –
0016h

001Eh Make sure the CPU module is seated properly.

0020h –
002Fh

0030h –
0032h

0040h Replace the motherboard.
0041h Run BIOS Setup and check IRQ assignments

0050h –
0052h

0060h –
0063h

0070h Replace the motherboard.
0071h –

0076h
0077h Replace the motherboard.
0078h Reset the system, then run BIOS Setup and

0079h Replace the motherboard.
0083h –

008Ah
00C0h –

00CCh

Memory Tests

The addresses below are absolute (32-bit) addresses,
and are not in the segment:offset format.

0100h –
0102h

0120h Replace the SDRAM module (each 01000000h

0130h Test with cache off. Replace the SDRAM

0131h Replace the SDRAM module (each 01000000h

0132h Replace the SDRAM module (each 01000000h

0135h –
0137h

0140h –
0150h

Make sure the CPU module is seated properly.
Replace the CPU module.

motherboard.
Make sure the CPU module is seated properly.

Replace the CPU module.

Replace the CPU module. Replace the
motherboard.

Make sure the CPU module is seated properly.
Replace the CPU module.

Replace the motherboard.

for all devices.
Replace the motherboard.

Replace the motherboard.

Reset the notebook, then run BIOS Setup and
check settings. Replace the motherboard.

check settings. Replace the motherboard.

Replace the motherboard.

Replace the CPU module.

Replace the motherboard.

represents 16 MB). Replace the motherboard.

module (each 01000000h represents 16 MB).
Replace the motherboard.

represents 16 MB). Replace the motherboard.

represents 16 MB).
Replace the SDRAM module (each 01000000h

represents 16 MB).
Replace the SDRAM module (each 01000000h

represents 16 MB). Replace the motherboard.

Code Suggestions

0160h Remove all but one SDRAM module and repeat

0170h –
0172h

0180h Replace the SDRAM module (each 01000000h

0181h Enable external cache memory through BIOS

0182h Unload HIMEM.SYS or any programs using the

0183h Check installation of the SDRAM module.

0184h Check installation of the SDRAM module.

0190h –
01A0h

01A1h –
01A4h

01B0h Test with cache off. Replace the SDRAM

01B1h Replace the SDRAM module (each 01000000h

01B2h Replace the SDRAM module (each 01000000h

01B3h Replace motherboard.

Hard Disk Tests

0201h Replace the hard disk. Replace the

0202h,
0204h

0205h Replace the motherboard.
0207h Run BIOS Setup and check the hard disk type.

0208h –
0209h

020Ah –
0211h

0220h Replace the motherboard.
0240h Replace the hard disk. Replace the

0252h,
0254h

025Ah,
0260h

the test. Check the CPU module for shorts.
Replace the CPU module. Replace the
motherboard.

Replace the motherboard.

represents 16 MB). Replace the motherboard.

Setup. Replace the CPU module.

extended memory allocated by HIMEM.SYS.

Replace the SDRAM module. Replace the
motherboard.

Replace the SDRAM module. Replace the CPU
module. Replace the motherboard.

Replace the SDRAM module (each 01000000h
represents 16 MB). Replace the motherboard.

Replace the CPU module.

module (each 01000000h represents 16 MB).
Replace the motherboard.

represents 16 MB). Replace the motherboard.

represents 16 MB).

motherboard.
Check test parameters and repeat the test.

Replace the hard disk.

Check the hard disk connection. Replace the
hard disk. Replace the motherboard.

Transient DMA error. Repeat the test.

Repeat the test. Run SCANDISK or equivalent.

motherboard.
Re-enter test parameters and repeat the test.

Replace the hard disk.
Repeat the test. Run SCANDISK or equivalent,

Replace the hard disk.

3-20 Troubleshooting and Diagnostics HP OmniBook XE3

Code Suggestions

0265h Check hard disk connection. Replace the hard

0275h Replace the hard disk.
0280h Check hard disk connection. Replace the hard

0281h Replace the hard disk.
0290h Repeat the test.
0293h,

0295h –
0296h

02AAh Check hard disk connection. Replace the hard

02CCh Re-enter the drive parameters and repeat the

02EEh Run BIOS Setup and temporarily select a drive

02F1h Reformat the hard disk. Recreate the Hibernate

02F3h Run SCANDISK or equivalent. Reformat the

02F4h –
02F5h

02FFh Check hard disk connection. Replace the hard

9602h –
9607h

Floppy Disk Tests

0301h –
0304h

0305h Run the Floppy Disk Controller test. Make sure

0306h Replace the floppy drive.
0307h –

030Bh

030Ch Replace the floppy drive.

Keyboard Tests

0400h –
0401h

0410h –
0414h

0415h Replace the keyboard. Replace the

0416h –
0418h

disk. Replace the motherboard.

disk. Replace the motherboard.

Replace the hard disk.

disk. Replace the motherboard.

test, Run BIOS Setup and check the hard disk
type. Replace the hard disk. Replace the
motherboard.

type that has more than 200 cylinders, then
repeat the test.

partition, then run FDISK to partition the hard
disk.

hard disk. If necessary, recreate the Hibernate
partition, then run FDISK to partition the hard
disk.

Reformat the hard disk. If necessary, recreate
the Hibernate partition, then run FDISK to
partition the hard disk.

disk. Replace the motherboard.
(See Hard Disk Tests at end of table.)

Replace the floppy drive. Replace the
motherboard.

the floppy diskette is fully inserted in the drive.
Make sure the drive is properly installed.
Replace the diskette. Replace the floppy drive.
Replace the motherboard.

Run the Floppy Disk Controller test. Make sure
the floppy diskette is fully inserted in the drive.
Make sure the drive is properly installed.
Replace the diskette. Replace the floppy drive.
Replace the motherboard.

Replace the motherboard.

Check the keyboard ribbon cable connection.
Replace the keyboard. Replace the
motherboard.

switchboard PCA. Replace the motherboard.
Replace the keyboard. Replace the

motherboard.

Code Suggestions
Serial Port Tests

0601h For the external loopback test, make sure the

0602h Replace the motherboard.
0603h For the external loopback test, make sure the

0604h –
0605h

0606h For the external loopback test, make sure the

0607h Make sure the loopback connector is installed

0608h –
0617h

Parallel Port Tests

0701h For the external loopback test, make sure the

0702h Replace the motherboard.
0704h –

0706h
0707h Connect the loopback connector.
0708h Replace the motherboard.

Audio Tests

0801h –
0805h

0806h,
0816h

08C0h –
08C2h

08D0h Replace the motherboard.
08E0h –

08E4h
08F0h –

08F3h

Video Tests

0900h –
0905h

0911h If this test fails on the internal display, replace

0912h –
0913h

0920h Replace the video PCA. Replace the

0931h –
0933h

loopback connector is installed and constructed
properly. For the external or internal loopback
test, replace the motherboard.

loopback connector is installed and constructed
properly. For the external or internal loopback
test, replace the motherboard.

Replace the motherboard.

loopback connector is installed and constructed
properly. For the external or internal loopback
test, replace the motherboard.

and constructed properly. Replace the
motherboard.

Replace the motherboard.

loopback connector is installed and constructed
properly. For the external or internal loopback
test, replace the motherboard.

Replace the motherboard.

Check the speaker connection. Replace the top
case. Replace the motherboard.

If external speakers are being used, make sure
the speakers are properly connected. Rerun
the test. Replace the speakers that fail this test
repeatedly.

Check the speaker connections. Replace the
top case. Replace the motherboard.

Replace the motherboard.

Replace the motherboard.

Replace the video PCA. Replace the
motherboard.

the video PCA; replace the motherboard.
Replace the video PCA. Replace the

motherboard.

motherboard.
Replace the video PCA. Replace the

motherboard.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-21

Code Suggestions

2100h –
2102h

2110h –
2120h

2130h Replace the display assembly. Replace the

2140h –
2141h

2150h Replace the display assembly. Replace the

9016h Reset the notebook. Replace the motherboard.
9017h See chapter 5 for cosmetic guidelines. If

CD-ROM Tests

0A00h Insert a CD in the drive.
0A01h Repeat the test. Replace the CD-ROM drive.
0A02h No repair. (Automatic close not supported.)
0A03h Insert a different CD in the drive and repeat the

0A04h Insert a data CD in the drive and repeat the

0A05h Insert a different CD in the drive and repeat the

0A06h Insert a data CD in the drive and repeat the

0A07h Repeat the test. Replace the drive.
0A08h Insert an audio CD and repeat the test.

0A09h Repeat the test. Replace the drive.
0A10h –

0A11h
0A12h Insert a different multisession CD and repeat

SMBUS Tests

0E00h –
0E20h

TI CardBus Tests

1201h Remove any attached ISA or PCI cards and

1202h –
1203h

1205h –
1206h

1207h Reset the notebook. Replace the motherboard.

USB Tests

1301h –
1306h

1312h –
1316h

Replace the display assembly. Replace the
video PCA. Replace the motherboard. If error
also occurs with external monitor, replace the
motherboard.

Replace the video PCA. Replace the
motherboard. Replace the display assembly.

video PCA. Replace the motherboard. If error
also occurs with external monitor, replace the
motherboard.

Replace the video PCA. Replace the
motherboard. Replace the display assembly.

video PCA. Replace the motherboard. If error
also occurs with external monitor, replace the
motherboard.

warranted, replace the display assembly.

test. Make sure the CD-ROM drive is installed
properly. Replace the CD-ROM drive. Replace
the motherboard.

test.

test. Make sure the CD-ROM drive is installed
properly. Replace the CD-ROM drive. Replace
the motherboard.

test. Replace the drive.

Replace the drive.

Insert an audio CD and repeat the test.
Replace the drive.

the test. Replace the drive.

Replace the motherboard.

repeat the test.
Replace the motherboard.

Insert a different PC Card and repeat the test.
Replace the PCMCIA socket. Replace the
motherboard.

Replace the motherboard.

Replace the motherboard.

Code Suggestions

9006h (See USB Port Test below.)

ACPI Tests

1701h –
1702h

DVD Tests

1900h –
1902h

Fan Tests

9001h If the fan is already running, you may not hear

9002h Reset the notebook. Replace the motherboard.

USB Port Test

9006h Make sure a USB device is connected to the

IR Tests (FIR enabled, undocked)

9002h Reset the notebook. Replace the motherboard.
9007h –

9008h

9009h Do not run this test in Windows. For the one-

900Ah Repeat the test. For the two-unit test, make

900Ch Repeat the test. Make sure the IR ports on the

Dock Tests

9071h,
9073h

9075h,
9077h –
907Ah

907Bh Replace LED/button assembly in dock.
9082h Rerun test with known good computer. Replace

9088h Replace electronics PCA in dock.

Hard Disk Tests

9602h
9603h
9604h Back up data if possible, then reinstall

Replace the motherboard.

Insert a different DVD in the drive and repeat
the test. Replace the DVD drive.

a change. Check the heatsink connection.
Replace the heatsink. Replace the
motherboard.

USB port being tested. Select the correct speed
for the device. Try another USB device.
Replace the motherboard (or dock component,
if applicable).

Reset the notebook. Run BIOS Setup and
restore default settings. Replace the
motherboard.

unit test, replace the motherboard. For the two­unit test, make sure the IR ports on the reflector
and test computers are lined up. Replace the
motherboard.

sure the IR ports on the reflector and test
computers are lined up. Replace the
motherboard.

reflector and test computers are lined up.
Restart the reflector unit. Replace the
motherboard.

Update the notebook BIOS. Replace the dock’s
electronics PCA.

Replace the dock’s electronics PCA.

electronics PCA in dock.

Failure may occur soon. Back up data and
replace the hard disk.
Repeat the hard disk test. If other errors occur,
follow the instructions for those errors.

applications. Reformat the hard disk. If
necessary, recreate the Hibernate partition,
then run FDISK to partition the hard disk.

3-22 Troubleshooting and Diagnostics HP OmniBook XE3

Code Suggestions

9605h Run full HDD test, For a notebook that does not

give an F10 prompt at boot (no Hibernate
partition) or that has a non-Windows operating
system, this error may not indicate a failure.
Otherwise, reformat the hard disk. If necessary,
recreate the Hibernate partition, then run
FDISK to partition the hard disk.

Code Suggestions

9606h Run the full HDD test. Reformat the hard disk.

If necessary, recreate the Hibernate partition,
then run FDISK to partition the hard disk.

9607h Back up data if possible, then reformat the hard

disk. Replace the hard disk.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-23

Power-On Self-Test

Note

If Quiet Boot is enabled in BIOS Setup (the default setting), press ESC during boot to see POST
messages.

The POST (Power-On Self-Test) is a series of initialization routines and diagnostic tests that the
system BIOS runs when the notebook boots. The system BIOS will not boot the operating system if
system memory, the CPU, DMA, or the interrupt controller fails the POST diagnostic tests. POST
progress is indicated by a sequence of codes, and error messages are displayed if possible.

You should not necessarily interpret the failure of one or more POST tests as a hardware, software, or
firmware failure. First, confirm the failure by performing a “clean” boot:

• Remove all accessories, including SDRAM modules, port replicator, PC cards, printer, external

monitor, pointing device, and keyboard.

• Provide “clean” AC power—no auto adapter or unusual AC adapter configuration.

• Press the system-off switch to return the notebook to a known state.

If the notebook fails to boot with a clean boot, it requires repair. If an error message appears, confirm
the problem using other diagnostic tools. Not all POST messages indicate a hardware, software, or

firmware failure—some messages are for information only.
If the BIOS detects a terminal error condition, it halts POST after issuing a terminal error beep code

(see the following table). The beep code indicates the POST routine in which the terminal error
occurred.

Table 3-1. POST Terminal-Error Beep Codes

Beep Codes* POST Description

1 One short beep before boot.

1-2 Search for option ROMs.
1-2-2-3 BIOS ROM checksum.
1-3-1-1 Test DRAM refresh.
1-3-1-3 Test 87570 Keyboard Controller (part of motherboard).
1-3-4-1 RAM failure on address line
1-3-4-3 RAM failure on data bits
1-4-1-1 RAM failure on data bits
2-1-2-3 Check ROM copyright notice.
2-2-3-1 Test for unexpected interrupts.

1 long-2 short Improper video configuration (check video PCA DIP switches, replace video PCA)

or external ROM checksum failure.

1 long-5 short Display DIP switches and EEPROM settings do not match (check DIP switch

settings, reprogram EEPROM).

* Up to four groups of short beeps, except as noted.

xxxx

.

xxxx

of low byte of memory bus.

xxxx

of high byte of memory bus.

3-24 Troubleshooting and Diagnostics HP OmniBook XE3

The following table lists POST messages and explanations for reported problems. If the system fails
after you make changes in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults
or correct the error.

Table 3-2. POST Messages

Message Description

0200 Failure Fixed Disk

0210 Stuck key

0211 Keyboard error

0212 Keyboard Controller Failed

0213 Keyboard locked – Unlock key switch

0220 Monitor type does not match CMOS – Run SETUP

0230 Shadow RAM Failed at offset:

0231 System RAM Failed at offset:

0232 Extended RAM Failed at offset:

0250 System battery is dead – Replace and run SETUP

0251 System CMOS checksum bad – Default configuration used

0260 System timer error

0270 Real time clock error

0280 Previous boot incomplete – Default configuration used

0281 Memory Size found by POST differed from CMOS

02B0 Diskette drive A error
02B1 Diskette drive B error

02B2 Incorrect Drive A type – run SETUP

02B3 Incorrect Drive B type – run SETUP

02D0 System cache error – Cache disabled

02F0: CPU ID:

02F4: EISA CMOS not writeable

Fixed disk is not working or not configured properly. Make sure the fixed disk is attached
properly. Run BIOS Setup. Find out if the fixed-disk type is correctly identified.

Stuck key on keyboard.

Keyboard not working.

Keyboard controller failed test. May require replacing motherboard (contains keyboard
controller).

Unlock the system to proceed.

Monitor type not correctly identified in BIOS Setup.

nnnn

Shadow RAM failed at offset

nnnn

System RAM failed at offset

nnnn

Extended memory not working or not configured properly at offset
BIOS version.

The CMOS clock battery indicator shows the battery is dead. Connect the AC adapter for at
least 24 hours. Replace the motherboard.

System CMOS has been corrupted or modified incorrectly, perhaps by an application program
that changes data stored in CMOS. The BIOS installed Default Setup Values. If you do not
want these values, enter BIOS Setup and enter your own values. If the error persists, check
the system battery. Connect the AC adapter for at least 24 hours; replace the motherboard.

The timer test failed. Replace the motherboard.

Real-time clock fails BIOS test. May need to replace motherboard.

Previous POST did not complete successfully. POST loads default values and offers to run
BIOS Setup. If failure was caused by incorrect values and these values are not corrected, the
next boot will likely fail. This error is cleared the next time the system is booted.

Memory size found by POST differed from CMOS.

Drive A: or B: is present but fails the BIOS POST diskette tests. Make sure the drive is
installed properly and defined with the proper diskette type in BIOS Setup.

Type of floppy drive A: not correctly identified in BIOS Setup.

Type of floppy drive B: not correctly identified in BIOS Setup.

RAM cache failed and BIOS disabled the cache. CPU may need to be replaced. A disabled
cache slows system performance considerably.

CPU socket number for Multi-Processor error.

BIOS test error: Cannot write to EISA CMOS.

nnnn

in the 64k block at which the error was detected.

nnnn

in the 64k block at which the error was detected.

nnnn

. Update to the latest

HP OmniBook XE3 Troubleshooting and Diagnostics 3-25

Message Description

02F5: DMA Test Failed

02F6: Software NMI Failed

02F7: Fail-Safe Timer NMI Failed

device

Address Conflict

Allocation Error for:

CD ROM Drive

Entering SETUP ...

Failing Bits:

Fixed Disk

Invalid System Configuration Data

I/O device IRQ conflict

PS/2 Mouse Boot Summary Screen:

nnnn

nnnn

nnnn

nnnn

Operating system not found

Parity Check 1

Parity Check 2

Press <F1> to resume, <F2> to Setup, <F3> for previous

Press <F2> to enter Setup

PS/2 Mouse:

System BIOS shadowed

UMB upper limit segment address:

Video BIOS shadowed

nnnn

n

kB Extended RAM Passed

Cache SRAM Passed

kB Shadow RAM Passed

kB System RAM Passed

device

nnnn

nnnn

BIOS test error: Cannot write to extended DMA (Direct Memory Access) registers.

BIOS test error: Cannot generate software NMI (Non-Maskable Interrupt).

BIOS test error: Fail-Safe Timer takes too long.

Address conflict for specified device.

Resolve resource conflict for the specified device.

CD ROM Drive identified.

Starting BIOS Setup program.

The hex number
Each 1 (one) in the map indicates a failed bit. See errors 230, 231, or 232 above for offset
address of the failure in System, Extended, or Shadow memory.

Fixed disk n (0–3) identified.

Problem with NVRAM (CMOS) data.

I/O device IRQ conflict error.

PS/2 Mouse installed.

Where

nnnn

nnnn

Where

nnnn

Where

Where

nnnn

Operating system cannot be located on drive A: or drive C:. Enter BIOS Setup and see if fixed
disk and drive A: are properly identified.

Parity error found in the system bus. BIOS attempts to locate the address and display it on the
screen. If it cannot locate the address, it displays ????. Parity is a method for checking errors
in binary data. A parity error indicates that some data has been corrupted.

Parity error found in the I/O bus. BIOS attempts to locate the address and display it on the
screen. If it cannot locate the address, it displays ????.

Displayed after any recoverable error message. Press <F1> to start the boot process or <F2>
to enter BIOS Setup and change the settings. Press <F3> to display the previous screen
(usually an initialization error of an Option ROM, such as an add-on card). Write down and
follow the information shown on the screen.

Optional message displayed during POST.

PS/2 mouse identified.

System BIOS copied to shadow RAM.

nnnn

is a map of the bits at the RAM address which failed the memory test.

is the amount of RAM in kilobytes successfully tested.

is the amount of system cache in kilobytes successfully tested.

is the amount of shadow RAM in kilobytes successfully tested.

is the amount of system RAM in kilobytes successfully tested.

nnnn

Displays the address
segments of the BIOS which can be reclaimed by a virtual memory manager.

Video BIOS copied to shadow RAM.

nnnn

of the upper limit of Upper Memory Blocks, indicating released

3-26 Troubleshooting and Diagnostics HP OmniBook XE3

Sycard PCCtest 450 CardBus Card (Optional)

The PCCtest 450 CardBus Card (version 1.05) available from Sycard Technology is the only
recommended diagnostic tool that tests the functionality of the PCMCIA slots using a PCMCIA card.
It is a Type II CardBus Card that works with compatible test software to exercise PCMCIA functions.
(For details, see the Sycard Technology Web site: http://www.sycard.com.) The PCCtest 450 product
contains these components:

• PCCtest 450 CardBus Card, version 1.05.

• PCCtest 450 software disk. (Software updates are available at the Sycard Technology Web site:

http://www.sycard.com.)

• Configuration headers (PC Card/16-bit and CardBus/32-bit) that attach to the card.
In addition, you will need this item:

• CardBus extender card (such as the Sycard PCCextend 70) to avoid wear on the Sycard PCMCIA

connector.

The Sycard PCCtest 450 provides the following tests. See the Sycard documentation for details about
running the tests.

Table 3-1. Sycard PCCtest Commands

XE3/N5000

(technology code GC)

(PCI1420)

Slot PCMCIA PC Card (16-bit) test

(PC Card configuration header)
Upper
Lower

PCT450 -1 -v -b75
PCT450 -0 -v -b75

CardBus (32-bit) test

(CardBus configuration header)
TESTCB -1 -v -b75
TESTCB -0 -v -b75

HP OmniBook XE3 Troubleshooting and Diagnostics 3-27

Desktop Management Interface (DMI)

The Desktop Management Interface (DMI) is basically a set of rules for accessing information about a
personal computer. Using DMI, an application program can determine, for example, which hardware
and software components are present in the computer, the operating system being used, and the
number of accessory board slots available. Using the DMI interface, a local or remote application
program can check which hardware and software components are installed on your notebook, and may
be able to tell how well they are working or whether any needs replacing. All this information is
stored in a special Management Information Format (MIF) file, installed on each computer as part of
the DMI package.

Installing the DMI Package

The DMI package is included with your notebook, but must be properly installed before it can be
used. Install the package as follows.

To install the DMI preloaded on the hard disk:

• In Windows, click Start, Programs, HP TopTools for Notebooks, Setup.

To install the DMI from the Recovery CD, or from floppy disks:

1. Insert the Recovery CD, into the CD-ROM/DVD drive, or insert disk #1 into the floppy drive.

2. Select and run the SETUP program from the dmi\disk1 directory on the CD (under \hp\Drivers),

or from floppy disk #1.

Contents of the DMI Package

The DMI software and associated documentation is supplied either preinstalled on the notebook’s
hard disk drive or on the Recovery CD. The contents of the package are the same for both.

Since the information accessed by the DMI software is specific to each particular computer, it must be
installed on each computer separately. The DMI package included with a notebook can therefore be
used only with that notebook.

The DMI package includes the following software:

• A Microsoft Windows utility (SETUP.EXE) to install and initialize the DMI software.

• A Windows utility, HP TopTools. After DMI is installed, this utility can display information

about the notebook through the DMI.

• A Management Information Format (MIF) file. This file contains information about everything on

the notebook that can be controlled using DMI facilities, and is initialized during installation.

• A component code, identifying the version of MIF file to use for specific models of HP notebook

computers.

• Windows-compatible DMTF Service Layer software, which controls access to the DMI.

• A client agent. The HP Remote DMI Agent is a DMI application and also a network server-side

stream-based application. The Remote Agent is listening for Remote Application connection
requests. If the main window of the Remote Agent is hidden, then no icon appears on the screen
when it is running.

3-28 Troubleshooting and Diagnostics HP OmniBook XE3

Using the DMI Interface

For a complete explanation of how to take full advantage of DMI, see the following documentation
(provided with your notebook):

• A README.TXT file.

• A Windows online help file describing Hewlett-Packard’s implementation of DMI (group and

attribute definitions). Since not all models support all of Hewlett-Packard enhanced features, this
document also describes any restrictions that apply.

Description of DMI

The Desktop Management Interface (DMI) is the result of the efforts of the Desktop Management
Task Force (DMTF) founded in 1992 by a group of leading computer manufacturers—including
Hewlett-Packard—to define a standard method of managing the physical and logical components of
personal computers.

Hewlett-Packard has developed a number of extensions to DMI to allow it to manage the enhanced
features of HP notebook computers, including passwords and tattooing (identifying a computer using
a unique string of characters).

For full details of the structure of the MIF file (including an explanation of the fields of groups and
attributes, and how to write an application program that accesses this information), access the DMTF
FTP server ftp.dmtf.org or the DMTF web pages at the http://www.dmtf.org.

Uninstalling the DMI Package

1. Click Start, Programs, HP TopTools for Notebooks, Uninstall DMI.

2. Restart the notebook.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-29

BIOS Setup Utility

The BIOS Setup utility provides access to basic configuration settings. It is independent of the
operating system.

Running the BIOS Setup Utility

1. Close all applications, then click Start, Shut Down, Reboot. (If necessary, you can press

CTRL+ALT+DEL to reboot.)

2. When the HP logo appears, press F2 to enter the BIOS Setup utility.

3. The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to

navigate:

• Press the LEFT and RIGHT arrow keys to move among menus.

• Press the UP and DOWN arrow keys to move among parameters in a menu.

• Press F5 or F6 to move through values for the current parameter, or press ENTER to change a

setting.

4. After you select the options you want, press F10 or use the Exit menu to exit BIOS Setup.
If the settings cause a conflict between devices during reboot, the system prompts you to run

BIOS Setup again, and marks the conflicting settings.

Table 3-1. BIOS Setup Menus and Parameters

OmniBook XE3: Introduced with BIOS version GC.M1.00 (Summer 2000).
Main Menu Description Default

BIOS Revision Shows the current BIOS version. Detected

automatically

System Time Sets the time using 24-hour format. Values set take effect

immediately.
System Date Sets the date using mm/dd/yy format.
Floppy Drive Sets the floppy drive type. Detected and set

automatically

Internal Hard Disk Sets the hard disk drive type and various drive parameters. Detected and set

automatically

Quiet Boot When enabled, hides summary of power-on self-test and

messages during boot.
Video Display Device Sets whether the notebook automatically switches to an

external display if one is detected (Auto), or uses both the

built-in and external displays (Both).
Video Expansion When enabled, the video image covers the entire display in

lower resolution modes. When disabled, the video image is

centered in the display.
Television Type NTSC or PAL standard. NTSC
Base Memory Shows the system memory size. 640 KB
Extended Memory Shows the extended memory size. Detected

CPU Serial Number When enabled, makes Intel CPU serial number available to

software.

Enabled

Auto

Disabled

automatically
Enabled

3-30 Troubleshooting and Diagnostics HP OmniBook XE3

System Devices Menu Description Default

PS/2 Pointing Devices Enables (Both) or disables (Auto) the internal pointing devices

when an external PS/2 mouse is connected.

External Fn Key Sets whether left CTRL+left ALT on an external keyboard is

interpreted as the Fn key.

IDE Controller Enables the primary channel, secondary channel, both, or

neither (disabled).
FDD Controller Enables the floppy drive. Enabled
Serial Port Sets whether the serial port is active, and whether it is

configured automatically or by the user.
Base I/O address Sets the I/O address and interrupt. 3F8h, IRQ4
Infrared Port Sets whether the infrared port is active, and whether it is

configured automatically or by the user.
Mode Sets the hardware to support FIR (Fast IR) or SIR (Standard

IR) infrared communications.
Base I/O address Sets the I/O address and interrupt. 2F8h, IRQ3
DMA channel Sets the DMA channel for Fast IR (FIR) mode. DMA0
Parallel Port Sets whether the parallel port is configured by the user,

automatically, or not at all.
Mode Sets the port to normal mode (output only), bi-directional,

ECP, or EPP.
Base I/O address Sets the I/O address (except in EPP mode). 378h
Interrupt Sets the interrupt. IRQ7
DMA channel Sets the DMA channel for ECP mode. DMA3
LCD Status Panel Display Enables display on the status panel. Enabled
LCD Status Panel Date

Format
LCD Status Panel Time

Format

Security Menu Description Default

User Password is Shows if a user password is set. Clear
Administrator Password is Shows if an administrator password is set. Clear
Set User Password Press ENTER to set, change, or clear the user password.

Set Supervisor Password Press ENTER to set, change, or clear the administrator

Password Required to
Boot

Floppy Boot Sets whether the notebook will attempt to boot from the floppy

Sets the date format used in the status panel mm/dd/yy

Sets the time format used in the status panel. hh:mm, AM/PM

(The administrator password must be set first.) The password

can have no more than 8 characters (0–9, A–Z), and cannot

include special or accented characters.

password, which protects BIOS Setup settings. The password

can have no more than 8 characters (0–9, A–Z), and cannot

include special or accented characters.

Sets whether a user password is required when the notebook

boots. Requires the administrator password for changes.

disk drive.

Auto

Enabled

Both

Enabled

Disabled

FIR

Enabled

ECP

(24-hour format)

Enter

Enter

Disabled

Enabled

HP OmniBook XE3 Troubleshooting and Diagnostics 3-31

Power Menu Description Default

Intel SpeedStep
Technology

Auto Turn-On on Dock Sets whether the notebook turns on automatically after

Boot Menu Description Default

Floppy Drive
Hard Disk
CD-ROM/DVD Drive

Exit Menu Description

Saving Changes and Exit Saves Setup changes, then exits and reboots.
Discarding Changes

and Exit
Get Default Values Restores default settings, and remains in Setup. Does not

Load Previous Values Discards any Setup changes made since last save, and

Save Changes Saves Setup changes, and remains in Setup. Security settings

Sets CPU high-/low-speed mode:

– Auto: boot at high speed on AC, low speed on battery.
– Reversed: boot at low speed on AC, high speed on battery.
– Battery Optimized: boot at low speed.
– Maximum Performance: boot at high speed.
– Disabled: boot at low speed, no runtime support.

docking.

Shows the order of boot devices. Move the entries to change
the order.

Discards any Setup changes made since last save, then exits
and reboots. Does not affect security, date, or time changes.

affect security, date, or time changes.

remains in Setup. Does not affect security, date, or time
changes.

are saved when changed.

Auto

Enabled

1. Floppy Drive

2. Hard Disk

3. CD-ROM/DVD
drive

Updating the Notebook’s BIOS

Hewlett-Packard may from time to time provide updates to the notebook’s BIOS. These updates will
be available from the technical support area of the HP Notebook web site (see page vii). Download
the update and follow the instructions in the readme.txt file to create a BIOS update floppy disk.

Caution

The BIOS update completely replaces the previous BIOS, so follow these directions exactly or
you might damage the notebook. The BIOS update also resets the configurations in the BIOS
Setup utility, and erases any BIOS passwords, so you should record these before performing the
update.

Once you have created the BIOS update floppy disk, use it to update the notebook’s BIOS as follows:

1. Undock the notebook if it is docked, and remove any PC cards from it.

2. Connect the AC adapter to the notebook.

3. Insert the BIOS update disk in the floppy disk drive.

4. Restart the notebook by pressing the blue standby button.

5. Follow the instructions that appear on-screen. Do not interrupt the process once it begins or you

might damage the notebook.

6. When the process is complete, remove the BIOS update disk from the notebook, then reset the

notebook by pressing its system-off switch.

7. Restart the notebook by pressing the blue standby button.

3-32 Troubleshooting and Diagnostics HP OmniBook XE3

This chapter contains an exploded view of the XE3 and the following lists of parts:

• Replaceable parts (page 4-3).

• Accessory replacement parts (page 4-5).

• Part number reference (page 4-6).

HP OmniBook XE3 Replaceable Parts 4-1

Figure 4-1. Exploded View

4-2 Replaceable Parts HP OmniBook XE3

Table 4-1. Replaceable Parts

Description Part Number Exchange User-

Part Number Repl.

1 Battery, LiIon (9 cell) F2111-60901 Yes
2 Case, bottom (modem & modem/LAN) F2111-60964 No
2 Case, bottom (no modem or LAN) F2111-60974 No
3 Case, top F2111-60947 No
4 Cover, keyboard F2111-60939 Yes
5 Display, 12.1-in TFT F2111-60905 F2111-69005 No
5 Display, 14.1-in TFT F2111-60911 F2111-69011 No
5 Display, 15-in TFT F2111-60913 F2111-69013 No
6 Drive, CD-ROM F2111-60954 No
6 Drive, DVD F2111-60955 No
7 Drive, floppy disk F2111-60953 No
8 Drive, hard disk (10 GB, 9.5 mm, Hitachi) 0950-3903 F2072-69108 Yes
8 Drive, hard disk (10 GB, 9.5 mm, IBM) 0950-3831 F2072-69104 Yes
8 Drive, hard disk (5 GB, 9.5 mm, Hitachi) 0950-3825 F2072-69103 Yes
8 Drive, hard disk (5 GB, 9.5 mm, IBM) 0950-3832 F2072-69105 Yes

9 Heatsink assembly (with fan) F2111-60950 No
10 Keyboard, Arabic/English F2111-60938 No
10 Keyboard, Belgian F2111-60930 No
10 Keyboard, Chinese F2111-60931 No
10 Keyboard, Czech F2111-60928 No
10 Keyboard, Danish F2111-60920 No
10 Keyboard, French F2111-60917 No
10 Keyboard, French Canadian F2111-60923 No
10 Keyboard, German F2111-60925 No
10 Keyboard, Greek F2111-60929 No
10 Keyboard, Hebrew F2111-60936 No
10 Keyboard, Hungarian F2111-60937 No
10 Keyboard, International English F2111-60926 No
10 Keyboard, Italian F2111-60918 No
10 Keyboard, Japanese F2111-60935 No
10 Keyboard, Norwegian F2111-60921 No
10 Keyboard, Portuguese F2111-60933 No
10 Keyboard, Russian F2111-60934 No
10 Keyboard, Spanish F2111-60919 No
10 Keyboard, Swedish F2111-60924 No
10 Keyboard, Swiss F2111-60922 No
10 Keyboard, Turkish F2111-60927 No
10 Keyboard, U.K. English F2111-60916 No
10 Keyboard, U.S. English F2111-60915 No

Kit, base labels (XE3—includes rating label,

safety label, business card holder, barcode
overlay)

Kit, cables (includes modem cable, LAN cable,

audio cable, and headphone PCA)

11 PCA, headphone (see above kit)

F2111-60968 No

F2111-60973 No

HP OmniBook XE3 Replaceable Parts 4-3

Description Part Number Exchange User-

Part Number Repl.

Kit, covers F2111-60943 No
12 Cover, SDRAM (see above kit) No
13 Cover, mini-PCI (see above kit) No
14 Doors, docking (with springs) (see above kit) No
15 Doors, PCMCIA (with springs) (see above kit) No
16 Kit, hard disk drive carrier (includes bracket,

strap, connector, mounting screws)

17 Screw, M3x6 mm (see above kit)

Kit, LCD screw covers (includes covers for all

display sizes)

Kit, screws (includes all screws needed to

replace all notebook FRUs)
18 Screw, M2.5x4 mm (see above kit) No
19 Screw, M2.5x5 mm (see above kit) No
20 Screw, M2.5x8 mm (see above kit) No
21 Standoff screw, 5 mm (see above kit) No
22 Heatsink standoff screw, 5 mm (see above kit) No
23 CD player PCA standoff screw, 5 mm (see above kit) No
24 Module, CPU (550 MHz, Mobile Celeron) 1821-5865 F2072-69101 No
24 Module, CPU (600 MHz, Mobile Celeron) 1821-5866 F2111-69101 No
24 Module, CPU (650 MHz, Mobile Celeron) 1821-5867 F2111-69102 No
24 Module, CPU (650/500 MHz, Mobile Pentium III) 1821-5689 F1980-69101 No
24 Module, CPU (700/600 MHz, Mobile Pentium III) 1821-5690 F2072-69102 No
25 Module, SDRAM (128 MB, PC100, SODIMM) 1818-7952 F1660-69104 Yes
25 Module, SDRAM (64 MB, PC100, SODIMM) 1818-7951 F1660-69103 Yes
25 Module, SDRAM, (32 MB, PC100, SODIMM) 1818-7950 Yes
25 Module, SDRAM, (32 MB, PC100, SODIMM) 1818-7950 Yes
26 PCA, CD player F2111-60946 No
27 PCA, mini-PCI (LAN/modem) F2111-60944 Yes
27 PCA, mini-PCI (modem) F2111-60945 Yes
28 PCA, motherboard (modem only) F2111-60975 F2111-69075 No
28 PCA, motherboard (modem/LAN) F2111-60962 F2111-69062 No
28 PCA, motherboard (modemless) F2111-60976 F2111-69076 No
29 PCA, switchboard F2111-60941 No
30 PCA, video F2111-60957 No
31 Plate, CPU support F2111-60966 No
32 Set, hinge saddle F2111-60948 No

Set, thermal pad F2111-60952 No

33 Socket, PCMCIA (2-slot) F2111-60960 No

F2111-60956 Yes

F2111-60914 Yes

F2111-60972 No

4-4 Replaceable Parts HP OmniBook XE3

Table 4-2. Accessory Replaceable Parts

Description Part Number Exchange User

Part Number Repl.

AC adapter (60-watt) (F1454A) 0950-3634 Yes

Adapter, PS/2 “Y” (F1469A) F1469-80001 Yes
Auto/airline AC adapter (75-watt) (F1455A) 5182-5131 Yes
Battery, LiIon (9 cell) (F2024A) F2111-60901 Yes
Power cord, replacement (Australia) 8120-6312 Yes
Power cord, replacement (U.S., Canada, Taiwan) 8120-6313 Yes
Power cord, replacement (Europe) 8120-6314 Yes
Power cord, replacement (Japan) 8120-6316 Yes
Power cord, replacement (India, S. Africa) 8120-6317 Yes
Power cord, replacement (Argentina) 8120-8367 Yes
Power cord, replacement (People’s Rep. Of China) 8120-8373 Yes
Power cord, replacement (Chile) 8120-8452 Yes
Power cord, replacement (Hong Kong, Singapore,

U.K.)
SDRAM module, 128-MB, PC-100 SODIMM 1818-7952 F1660-69104 Yes
SDRAM module, 32-MB, PC-100 SODIMM 1818-7950 Yes
SDRAM module, 64-MB, PC-100 SODIMM 1818-7951 F1660-69103 Yes
Simple port replicator (F2025A) F2111-60967 Yes
Ultra Slimline AC adapter (60-watt) (F1781A) 0950-3765 Yes

8120-8699 Yes

HP OmniBook XE3 Replaceable Parts 4-5

Table 4-3. Part Number Reference

Part Exchange Description User
Number Part Number Repl.

0950-3634 Adapter, AC (60 watt) Yes
0950-3765 Adapter, AC, Ultra Slimline (60 watt) Yes
0950-3825 F2072-69103 Drive, hard disk (5 GB, 9.5 mm, Hitachi) Yes
0950-3831 F2072-69104 Drive, hard disk (10 GB, 9.5 mm, IBM) Yes
0950-3832 F2072-69105 Drive, hard disk (5 GB, 9.5 mm, IBM) Yes
0950-3903 F2072-69108 Drive, hard disk (10 GB, 9.5 mm, Hitachi) Yes
1818-7950 Module, SDRAM, (32 MB, PC100, SODIMM) Yes
1818-7950 Module, SDRAM, (32 MB, PC100, SODIMM) Yes
1818-7951 F1660-69103 Module, SDRAM (64 MB, PC100, SODIMM) Yes
1818-7952 F1660-69104 Module, SDRAM (128 MB, PC100, SODIMM) Yes
1821-5689 F1980-69101 Module, CPU (650/500 MHz, Mobile Pentium III) No
1821-5690 F2072-69102 Module, CPU (700/600 MHz, Mobile Pentium III) No
1821-5865 F2072-69101 Module, CPU (550 MHz, Mobile Celeron) No
1821-5866 F2111-69101 Module, CPU (600 MHz Mobile Celeron) No
1821-5867 F2111-69102 Module, CPU (650 MHz Mobile Celeron) No
5182-5131 Adapter, auto/airline (75 watt) Yes
8120-6312 Replacement power cord (Australia) Yes
8120-6313 Replacement power cord, (U.S., Canada, Taiwan) Yes
8120-6314 Replacement power cord (Europe) Yes
8120-6316 Replacement power cord (Japan) Yes
8120-6317 Replacement power cord (India, S. Africa) Yes
8120-8367 Replacement power cord (Argentina) Yes
8120-8373 Replacement power cord (People’s Rep. Of China) Yes

8120-8452 Replacement power cord (Chile) Yes
8120-8699 Replacement power cord (Hong Kong, Singapore,

U.K.)
F1469-80001 Adapter, PS/2 “Y” Yes
F2111-60901 Battery, LiIon Yes
F2111-60905 F2111-69005 Display assembly, 12.1-in TFT No
F2111-60911 F2111-69011 Display assembly, 14.1-in TFT No
F2111-60913 F2111-69013 Display assembly, 15-in TFT No
F2111-60914 Kit, LCD screw covers (includes covers for all display

sizes)
F2111-60915 Keyboard, U.S. English No
F2111-60916 Keyboard, U.K. English No
F2111-60917 Keyboard, French No
F2111-60918 Keyboard, Italian No
F2111-60919 Keyboard, Spanish No
F2111-60920 Keyboard, Danish No
F2111-60921 Keyboard, Norwegian No
F2111-60922 Keyboard, Swiss No
F2111-60923 Keyboard, French Canadian No
F2111-60924 Keyboard, Swedish No
F2111-60925 Keyboard, German No
F2111-60926 Keyboard, International English No
F2111-60927 Keyboard, Turkish No

Yes

Yes

4-6 Replaceable Parts HP OmniBook XE3

Part Exchange Description User
Number Part Number Repl.

F2111-60928 Keyboard, Czech No
F2111-60929 Keyboard, Greek No
F2111-60930 Keyboard, Belgian No
F2111-60931 Keyboard, Chinese No
F2111-60932 Keyboard, Polish No
F2111-60933 Keyboard, Portuguese No
F2111-60934 Keyboard, Russian No
F2111-60935 Keyboard, Japanese No
F2111-60936 Keyboard, Hebrew No
F2111-60937 Keyboard, Hungarian No
F2111-60938 Keyboard, Arabic/English No
F2111-60939 Cover, keyboard Yes
F2111-60941 PCA, switchboard No
F2111-60943 Kit, covers (includes SDRAM cover, mini-PCI cover,

docking doors (with springs), PCMCIA doors (with

springs)
F2111-60944 PCA, mini-PCI (LAN/modem) Yes
F2111-60945 PCA, mini-PCI (modem) Yes
F2111-60946 PCA, CD player No
F2111-60947 Case, top No
F2111-60948 Set, hinge saddle No
F2111-60950 Heatsink assembly (with fan) No
F2111-60952 Set, thermal pad (Intel) No
F2111-60953 Drive, floppy disk assembly No
F2111-60954 Drive, CD-ROM assembly No
F2111-60955 Drive, DVD assembly No
F2111-60956 Kit, hard disk drive carrier (includes bracket, strap,

connector, mounting screws)
F2111-60957 PCA, video (S3) No
F2111-60960 Socket, PCMCIA (2-slot) No
F2111-60962 F2111-69062 PCA, motherboard (modem/LAN) No
F2111-60964 Case, bottom (modem & modem/LAN) No
F2111-60966 Plate, CPU support No
F2111-60967 Port replicator assembly, simple No
F2111-60968 Kit, base labels (includes rating label, safety label,

business card holder, barcode overlay)
F2111-60972 Kit, screws (includes all screws needed to replace all

notebook FRUs)
F2111-60973 Kit, cables (includes modem cable, LAN cable, audio

cable, and connector PCA)
F2111-60974 Case, bottom (no modem or LAN) No
F2111-60975 F2111-69075 PCA, motherboard (modem only) No
F2111-60976 F2111-69076 PCA, motherboard (modemless) No
F2113-60901 Recovery CD, U.S. English W98 No
F2113-60902 Recovery CD, French W98 No
F2113-60903 Recovery CD, Italian W98 No
F2113-60904 Recovery CD, German W98 No
F2113-60905 Recovery CD, Spanish W98 No

No

Yes

No

No

No

HP OmniBook XE3 Replaceable Parts 4-7

Part Exchange Description User
Number Part Number Repl.

F2113-60906 Recovery CD, International English W98 No
F2113-60907 Recovery CD, Swedish/English W98 No
F2113-60908 Recovery CD, Norwegian/English W98 No
F2113-60909 Recovery CD, Danish/English W98 No
F2113-60910 Recovery CD, W98 Finnish/English No
F2113-60911 Recovery CD, Turkish W98 No
F2113-60912 Recovery CD, Greek/English W98 No
F2113-60913 Recovery CD, Czech W98 No
F2113-60914 Recovery CD, Simplified Chinese W98 No
F2113-60915 Recovery CD, Traditional Chinese W98 No
F2113-60916 Recovery CD, Japanese W98 No
F2113-60917 Recovery CD, Dutch W98 No
F2113-60918 Recovery CD, Hungarian W98 No
F2113-60919 Recovery CD, Hebrew W98 No
F2113-60920 Recovery CD, Arabic/English W98 No
F2113-60921 Recovery CD, Russian W98 No
F2113-60922 Recovery CD, French/German W98 No
F2113-60923 Recovery CD, Polish W98 No
F2113-60925 Recovery CD, International English W2K No
F2113-60926 Recovery CD, U.S. English W2K No
F2113-60927 Recovery CD, French W2K No
F2113-60928 Recovery CD, German W2K No
F2113-60930 Recovery CD, Swedish W2K No
F2113-60937 Recovery CD, Japanese W2K No

4-8 Replaceable Parts HP OmniBook XE3

This chapter includes the following reference information:

• Password removal policy.

• Display quality statement.

Password Removal Policy

If the user forgets the system password, the user calls Technical Support to determine the proper
removal procedure. The user must provide proof of ownership, and the notebook must be operated
during the procedure.

The password removal procedure is protected as HP Company Private information. There are a
restricted number of locations that can perform password removal. It may not be disclosed or
distributed outside those locations.

Password removal is strictly controlled. Hewlett-Packard and authorized support providers must

ensure with written evidence that the notebook being “cleansed” is actually in the possession of the
notebook’s actual and current owner. This requires a sales receipt showing the notebook serial number
and owner’s name, or a written statement from the owner attesting that he or she is the owner of the
notebook. The statement can be a fax copy of the document. The fact that the notebook is in the hands
of an HP representative on behalf of the customer is not evidence of ownership. In addition, HP will
not remove the password of a notebook for any non-owner, even if it is requested by law enforcement
agencies. If you receive such a request, you should notify management and HP Corporate Legal
immediately. (These requests may require a court order prior to our participation.)

Further, the entity removing the password must log the name, serial number and date of the removal,
and file the written backup with the log. The log and backup are subject to standard record retention
process and review.

The final issue relating to removal of passwords is that HP cannot provide information to users that
would assist them in improperly removing a password and opening a notebook.

HP OmniBook XE3 Reference Information 5-1

Hewlett-Packard Display Quality Statement

TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot
produce large displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level
of cosmetic imperfection. These cosmetic imperfections may be visible to the customer under varying
display conditions, and can appear as bright, dim, or dark spots. This issue is common across all

vendors supplying TFT displays in their products and is not specific to the HP notebook display.

HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP
does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a

small number of cosmetic imperfections and still conform to HP’s cosmetic quality specifications.

Here are some guidelines for determining what action to take on customers’ complaints of cosmetic
imperfections in their TFT displays:

1. View the notebook under the customer’s normal operating conditions.
This means that if the customer uses the notebook predominately in DOS, in Windows, or in

some other application or combination of applications, you should make the determination under
those same applications. Self test is not a normal operating condition and is not a sufficient tool
for interpreting display quality.

2. Use the table below to determine whether the display should be considered for replacement.

These are the only conditions in this guideline that may call for a replacement due to a defect in
material or workmanship based on the HP Limited Warranty Statement.

3. If a display is considered for replacement, make sure the customer understands that cosmetic

variations may also exist on the replacement display, and may require the customer to use a work­around to obscure the cosmetic imperfection.

4. Customers with cosmetic-based complaints that do not conform to the above conditions and tests

will not normally be considered for display replacement. The HP-responsible person working
with the customer should identify work-arounds that are reasonable and appropriate for the
individual customer. Customers who must have a more perfect display solution should consider
switching to a notebook with a DSTN display.

We expect that over time the industry will continue to produce displays with fewer inherent cosmetic
imperfections, and we will adjust our HP guidelines as these improvements are implemented.

5-2 Reference Information HP OmniBook XE3

Table 5-1. XE3 TFT LCD Guidelines (12.1-in SVGA, 13.3/14.1/15.0-in XGA)

Type of Imperfection Imperfections Not Allowed
Electrical Imperfections:

Bright dots
Dark dots

(a)

(a)

• 7 or more single bright dots.

• 7 or more single dark dots.

• 9 or more total (bright and dark combined) defective dots.

• Any occurrence of multiple defective dots within 15 mm.

Mechanical Imperfections:

Discoloration
Polarizer bubbles, dents
Definitions of imperfections:

a

Bright or dark dot: a subpixel (red, green, or blue dot) that is stuck on or off.

b

Polarizer dent or bubble: a light spot with a darker border that appears on a lighted display and does not
change size. (In contrast, a polarizer scratch is a light line that is visible on a darker background and does
not change size.)

• Any polarizer bubble, discoloration, or dent that is visible from at least

36 cm (14 in).

(b)

HP OmniBook XE3 Reference Information 5-3

Service Notes

Service notes containing important repair information for the notebook will be issued periodically as

needed. These notes are available online at the Partnership Web site—see page vii.

5-4 Reference Information HP OmniBook XE3

1. Product Information

2. Removal and Replacement

3. Troubleshooting and Diagnostics

4. Replaceable Parts

5. Reference Information

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