HP Officejet 6820 User Guide

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HP Oicejet 6800

User Guide

Hewlett-Packard Company notices

Acknowledgements

Edition 1, 7/2014

The information contained in this document is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft, Windows, Windows XP, Windows Vista, Windows 7, Windows 8, and Windows 8.1 are U.S. registered trademarks of Microsoft Corporation.

ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.

Mac, OS X, and AirPrint are trademarks of Apple Inc., registered in the U.S. and other countries.

Safety information

Always follow basic safety precautions when using this product to reduce risk of injury from re or electric shock.

1. Read and understand all instructions in the documentation that comes with the printer.

2. Observe all warnings and instructions marked on the product.

3. Unplug this product from wall outlets before cleaning.

4. Do not install or use this product near water, or when you are wet.

5. Install the product securely on a stable surface.

6. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.

7. If the product does not operate normally, see Solve a problem.

8. There are no user-serviceable parts inside. Refer servicing to qualied service personnel.

Table of contents

1 How do I? ...................................................................................................................................................... 1

2 Get started .................................................................................................................................................... 2

Accessibility ............................................................................................................................................................ 2

HP EcoSolutions (HP and the Environment) .......................................................................................................... 3

Manage Power ..................................................................................................................................... 3

Optimize Printing Supplies .................................................................................................................. 3

Understand the printer parts ................................................................................................................................. 4

Front view ............................................................................................................................................ 4

Printing supplies area .......................................................................................................................... 5

Back view ............................................................................................................................................. 5

Use the printer control panel ................................................................................................................................. 6

Overview of buttons and lights ........................................................................................................... 6

Control panel display icons ................................................................................................................. 6

Change printer settings ....................................................................................................................... 7

Paper basics ........................................................................................................................................................... 8

Recommended papers for printing ..................................................................................................... 8

Order HP paper supplies ................................................................................................................... 10

Tips for selecting and using paper .................................................................................................... 10

Load paper ........................................................................................................................................................... 11

Load an original on the scanner glass ................................................................................................................. 16

Load an original in the document feeder ............................................................................................................ 17

Insert a USB ash drive ........................................................................................................................................ 18

Update the printer ............................................................................................................................................... 18

Open the HP printer software (Windows) ............................................................................................................ 19

Turn the printer o .............................................................................................................................................. 19

3 Print ........................................................................................................................................................... 20

Print documents .................................................................................................................................................. 20

Print brochures .................................................................................................................................................... 21

Print on envelopes ............................................................................................................................................... 22

Print photos ......................................................................................................................................................... 23

Print on special and custom-size paper .............................................................................................................. 25

Print on both sides (duplexing) ........................................................................................................................... 27

Print using the maximum dpi .............................................................................................................................. 28

Tips for print success ........................................................................................................................................... 29

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Print with AirPrint™ ............................................................................................................................................. 32

4 Copy and scan .............................................................................................................................................. 33

Copy ..................................................................................................................................................................... 33

Scan ...................................................................................................................................................................... 33

Scan to a computer ............................................................................................................................ 34

Scan to a memory device .................................................................................................................. 35

Scan to Email ..................................................................................................................................... 36

Set up Scan to Email ....................................................................................................... 36

Use Scan to Email ............................................................................................................ 36

Change account settings ................................................................................................. 37

Scan using Webscan .......................................................................................................................... 37

Scanning documents as editable text ............................................................................................... 38

Scan documents as editable text ................................................................................... 38

Guidelines for scanning documents as editable text ..................................................... 39

5 Fax ............................................................................................................................................................. 41

Send a fax ............................................................................................................................................................ 41

Send a standard fax .......................................................................................................................... 41

Send a standard fax from the computer ........................................................................................... 42

Send a fax from a phone ................................................................................................................... 43

Send a fax using monitor dialing ...................................................................................................... 43

Send a fax from memory .................................................................................................................. 44

Send a fax to multiple recipients ...................................................................................................... 44

Send a fax in Error Correction Mode ................................................................................................. 45

Receive a fax ........................................................................................................................................................ 45

Receive a fax manually ...................................................................................................................... 46

Set up backup fax .............................................................................................................................. 46

Reprint received faxes from memory ............................................................................................... 47

Forward faxes to another number .................................................................................................... 47

Set automatic reduction for incoming faxes .................................................................................... 48

Block unwanted fax numbers ........................................................................................................... 48

Receive faxes using HP Digital Fax .................................................................................................... 49

HP Digital Fax requirements ........................................................................................... 50

Activate HP Digital Fax .................................................................................................... 50

Modify HP Digital Fax settings ........................................................................................ 50

Set up phone book contacts ................................................................................................................................ 51

Set up and change phone book contacts .......................................................................................... 51

Set up and change group phone book contacts ............................................................................... 52

Delete phone book contacts ............................................................................................................. 53

Print a list of phone book contacts ................................................................................................... 53

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Change fax settings ............................................................................................................................................. 53

Congure the fax header ................................................................................................................... 53

Set the answer mode (Auto answer) ................................................................................................. 54

Set the number of rings before answering ....................................................................................... 54

Change the answer ring pattern for distinctive ring ......................................................................... 55

Set the dial type ................................................................................................................................ 55

Set the redial options ........................................................................................................................ 56

Set the fax speed ............................................................................................................................... 56

Set the fax sound volume ................................................................................................................. 57

Fax and digital phone services ............................................................................................................................ 57

Fax over Internet Protocol ................................................................................................................................... 57

Use reports .......................................................................................................................................................... 58

Print fax conrmation reports .......................................................................................................... 58

Print fax error reports ....................................................................................................................... 59

Print and view the fax log ................................................................................................................. 59

Clear the fax log ................................................................................................................................ 60

Print the details of the last fax transaction ...................................................................................... 60

Print a Caller ID Report ...................................................................................................................... 60

View the Call History ......................................................................................................................... 60

6 Web Services ............................................................................................................................................... 61

What are Web Services? ....................................................................................................................................... 61

Set up Web Services ............................................................................................................................................. 61

Use Web Services ................................................................................................................................................. 63

HP ePrint ............................................................................................................................................ 63

HP Printables ..................................................................................................................................... 64

Remove Web Services .......................................................................................................................................... 64

7 Work with ink cartridges .............................................................................................................................. 65

Information on ink cartridges and the printhead ................................................................................................ 65

Check the estimated ink levels ............................................................................................................................ 65

Replace the ink cartridges ................................................................................................................................... 66

Order ink cartridges ............................................................................................................................................. 67

Store printing supplies ........................................................................................................................................ 68

Anonymous usage information storage .............................................................................................................. 68

Ink cartridge warranty information ..................................................................................................................... 69

8 Network setup ............................................................................................................................................. 70

Set up the printer for wireless communication ................................................................................................... 70

Before you begin ............................................................................................................................... 70

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Set up the printer on your wireless network .................................................................................... 71

Change the connection type ............................................................................................................. 71

Test the wireless connection ............................................................................................................. 72

Turn on or o the wireless capability of the printer ......................................................................... 72

Change network settings ..................................................................................................................................... 73

Use HP wireless direct ......................................................................................................................................... 74

9 Printer management tools ........................................................................................................................... 77

Toolbox (Windows) .............................................................................................................................................. 77

HP Utility (OS X) ................................................................................................................................................... 77

Embedded web server ......................................................................................................................................... 77

About cookies .................................................................................................................................... 78

Open the embedded web server ....................................................................................................... 78

Control panel lock .............................................................................................................................. 78

Embedded web server cannot be opened ........................................................................................ 79

10 Solve a problem ......................................................................................................................................... 80

HP support ........................................................................................................................................................... 80

Register printer ................................................................................................................................. 80

Support process ................................................................................................................................ 81

Obtain electronic support ................................................................................................................. 81

HP support by phone ......................................................................................................................... 81

Before you call ................................................................................................................ 81

Phone support period ..................................................................................................... 82

Support phone numbers ................................................................................................. 82

After the phone support period ...................................................................................... 82

Get help from the printer control panel .............................................................................................................. 82

Understand printer reports ................................................................................................................................. 82

Printer status report ......................................................................................................................... 83

Network conguration page ............................................................................................................. 84

Print quality report ............................................................................................................................ 86

Wireless test report ........................................................................................................................... 88

Web access report ............................................................................................................................. 88

Solve printer problems ........................................................................................................................................ 88

Solve printing problems ...................................................................................................................................... 89

Solve copy problems ............................................................................................................................................ 92

Solve scan problems ............................................................................................................................................ 93

Solve fax problems .............................................................................................................................................. 96

The fax test failed .............................................................................................................................. 96

The display always shows Phone O Hook .................................................................................... 100

The printer is having problems sending and receiving faxes ......................................................... 100

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The printer cannot receive faxes, but can send faxes .................................................................... 102

The printer cannot send faxes, but can receive faxes .................................................................... 103

Fax tones are recorded on my answering machine ........................................................................ 103

The phone cord that came with my printer is not long enough ..................................................... 104

The computer cannot receive faxes (HP Digital Fax) ...................................................................... 104

Solve problems using Web Services .................................................................................................................. 104

Solve network problems ................................................................................................................................... 105

General network troubleshooting .................................................................................................. 105

Unable to connect the printer wirelessly ........................................................................................ 106

Maintain the printer ........................................................................................................................................... 108

Clean the scanner glass .................................................................................................................. 108

Clean the exterior ............................................................................................................................ 109

Clean the document feeder ............................................................................................................. 109

Maintain the printhead and ink cartridges ..................................................................................... 111

Clear paper jams ................................................................................................................................................ 111

Clear the print carriage ...................................................................................................................................... 119

Restore defaults and settings ........................................................................................................................... 119

Appendix A Technical information ................................................................................................................. 121

Specications ..................................................................................................................................................... 121

Regulatory information ..................................................................................................................................... 124

Regulatory Model Number .............................................................................................................. 125

FCC statement ................................................................................................................................. 125

Notice to users in Korea .................................................................................................................. 126

VCCI (Class B) compliance statement for users in Japan ................................................................ 126

Notice to users in Japan about the power cord .............................................................................. 126

Noise emission statement for Germany ......................................................................................... 126

Visual display workplaces statement for Germany ........................................................................ 126

Notice to users of the U.S. telephone network: FCC requirements ................................................ 127

Notice to users of the Canadian telephone network ...................................................................... 128

Notice to users in the European Economic Area ............................................................................. 128

Notice to users of the German telephone network ........................................................................ 129

Australia wired fax statement ........................................................................................................ 129

European Union Regulatory Notice ................................................................................................. 129

Products with external AC Adapters ............................................................................. 129

Products with wireless functionality ............................................................................ 129

European telephone network declaration (Modem/Fax) ............................................. 129

Declaration of conformity ............................................................................................................... 131

Regulatory information for wireless products ............................................................................... 132

Exposure to radio frequency radiation ......................................................................... 132

Notice to users in Brazil ................................................................................................ 132

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Notice to users in Canada ............................................................................................. 133

Notice to users in Taiwan .............................................................................................. 133

Notice to users in Mexico .............................................................................................. 134

Wireless notice to users in Japan ................................................................................. 134

Environmental product stewardship program .................................................................................................. 134

Paper use ......................................................................................................................................... 135

Plastics ............................................................................................................................................ 135

Material safety data sheets ............................................................................................................ 135

Recycling program .......................................................................................................................... 135

HP inkjet supplies recycling program ............................................................................................. 135

Disposal of waste equipment by users ........................................................................................... 135

Power consumption ........................................................................................................................ 135

Chemical substances ....................................................................................................................... 136

Battery disposal in the Taiwan ........................................................................................................ 136

Battery notice for Brazil .................................................................................................................. 136

California Perchlorate Material Notice ............................................................................................ 136

Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) ............... 137

Toxic and hazardous substance table (China) ................................................................................ 138

Restriction of hazardous substance (Ukraine) ............................................................................... 138

Restriction of hazardous substance (India) .................................................................................... 138

EPEAT ............................................................................................................................................... 138

China SEPA Ecolabel User Information ........................................................................................... 139

Appendix B Additional fax setup .................................................................................................................... 140

Set up faxing (parallel phone systems) ............................................................................................................ 140

Select the correct fax setup for your home or oice ...................................................................... 141

Case A: Separate fax line (no voice calls received) ......................................................................... 143

Case B: Set up the printer with DSL ................................................................................................ 144

Case C: Set up the printer with a PBX phone system or an ISDN line ............................................. 145

Case D: Fax with a distinctive ring service on the same line .......................................................... 145

Case E: Shared voice/fax line .......................................................................................................... 147

Case F: Shared voice/fax line with voice mail ................................................................................. 148

Case G: Fax line shared with computer modem (no voice calls received) ...................................... 149

Set up the printer with a computer dial-up modem .................................................... 149

Set up the printer with a computer DSL/ADSL modem ................................................ 150

Case H: Shared voice/fax line with computer modem .................................................................... 152

Shared voice/fax with computer dial-up modem ........................................................ 152

Shared voice/fax with computer DSL/ADSL modem .................................................... 154

Case I: Shared voice/fax line with answering machine ................................................................... 155

Case J: Shared voice/fax line with computer modem and answering machine ............................. 157

Shared voice/fax line with computer dial-up modem and answering machine .......... 157

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Shared voice/fax line with computer DSL/ADSL modem and answering machine ..... 159

Case K: Shared voice/fax line with computer dial-up modem and voice mail ............................... 161

Test fax setup .................................................................................................................................................... 163

Index ........................................................................................................................................................... 170

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xii ENWW

1 How do I?

●

Get started

●

Copy and scan

●

Fax

●

Web Services

●

Work with ink cartridges

●

Solve a problem

ENWW 1

2 Get started

This guide provides details about how to use the printer and how to resolve problems.

●

Accessibility

●

HP EcoSolutions (HP and the Environment)

●

Understand the printer parts

●

Use the printer control panel

●

Paper basics

●

Load paper

●

Load an original on the scanner glass

●

Load an original in the document feeder

●

Insert a USB ash drive

●

Update the printer

●

Open the HP printer software (Windows)

●

Turn the printer o

Accessibility

The printer provides a number of features that make it accessible for people with disabilities.

Visual

The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system's accessibility options and features. The software also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the HP software have simple text or icon labels that convey the appropriate action.

Mobility

For users with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width guides can be operated by users with limited strength and reach.

Support

For more details about the accessibility of this printer and HP's commitment to product accessibility, visit HP's website at www.hp.com/accessibility.

For accessibility information for Mac OS X, visit the Apple website at www.apple.com/accessibility.

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HP EcoSolutions (HP and the Environment)

Hewlett-Packard is committed to helping you optimize your environmental footprint and empowering you to print responsibly—at home or in the oice.

For more detailed information about environmental guidelines that HP follows during the manufacturing process, see Environmental product stewardship program. For more information about HP's environmental initiatives, visit www.hp.com/ecosolutions.

●

Manage Power

●

Optimize Printing Supplies

Manage Power

To conserve electricity, the printer comes with the following features:

Sleep mode

Power usage is reduced while in Sleep mode. The printer goes into low-power mode after 5 minutes of inactivity.

To change the period of inactivity before the printer goes to sleep:

1. From the printer control panel display, touch .

2. Touch Sleep Mode, and then touch the desired option.

Schedule On and O

Use this feature to automatically the printer on or o on selected days. For example, you can schedule the printer to turn on at 8 a.m. and turn o at 8 p.m. from Monday to Friday. In this way, you will save energy during the night and weekends.

To schedule the day and time for On and O:

1. From the printer control panel display, touch .

2. Touch Schedule Printer On/O.

3. Touch the desired option, and follow the on-screen messages to set the day and time to turn the printer

o and on.

CAUTION:

If you improperly turn the printer o, the print carriage might not return to the correct position, causing problems with the ink cartridges and print quality issues.

Always turn the printer o properly, using either Schedule O or (the Power button).

Optimize Printing Supplies

To optimize printing supplies such as ink and paper, try the following:

●

Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit www.hp.com/recycle.

●

Optimize paper usage by printing on both sides of the paper.

●

Save ink and paper when printing web content with HP Smart Print. For more information, visit www.hp.com/go/smartprint.

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●

Change the print quality in the printer driver to a draft setting. The draft setting uses less ink.

●

Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the cartridges.

Understand the printer parts

This section contains the following topics:

●

Front view

●

Printing supplies area

●

Back view

Front view

1 Document feeder

2 Scanner glass

3 Front universal serial bus (USB) port

4 Power button

5 Output tray

6 Input tray

7 Output tray extender

8 Control panel display

9 Control panel

10 Document feeder tray

11 Document feeder paper-width guides

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Printing supplies area

1 Printhead

2 Ink cartridges

NOTE: Ink cartridges should be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time. Do not turn the printer o when a cartridge is missing.

Back view

1 Rear universal serial bus (USB) port

2 Ethernet network port

3 Fax port (2-EXT)

4 Fax port (1-LINE)

5 Power input

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Use the printer control panel

This section contains the following topics:

●

Overview of buttons and lights

●

Control panel display icons

●

Change printer settings

Overview of buttons and lights

The following diagram and related table provides a quick reference to the printer control panel features.

Label Name and Description

1 Wireless light: Indicates the status of the printer's wireless connection.

2 Home button: Returns to the home screen from any other screen.

3 Control panel display: Touch the screen to select menu options, or scroll through the menu items. For information about the icons

that appear on the display, see Control panel display icons.

4 Back button: Returns to the previous menu.

5 Help button: Opens the Help menu.

Control panel display icons

Icon Purpose

Displays a screen where you can make copies or select other options.

Shows that an Ethernet network connection exists and also provides easy access to the network status screen.

From the HP wireless direct menu you can turn on HP wireless direct (with and without security), turn HP wireless direct o, and display the HP wireless direct name and password (if HP wireless direct is turned on with security).

Shows that HP ePrint is turned on. For more information, see HP ePrint .

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Icon Purpose

Displays a screen where you can send a fax, or change fax settings.

Displays a screen where you can make a scan.

Displays a screen where you can use a number of HP printables, which are apps for your printer.

Displays the Photo screen for printing photos and creating passport photos.

Displays the Setup screen for generating reports, and changing fax and other maintenance settings.

The screen shows How To videos, printer feature information, and tips.

Displays wireless status and menu options. For more information, see Set up the printer for wireless communication.

NOTE: (Ethernet) and (Wireless) will not be displayed at the same time. Showing the Ethernet icon or

the wireless icon depends on the way your printer is connected to the network. If the network connection of the

printer has not been set up, by default, the printer control panel display shows (Wireless).

Displays a screen where you can congure some of the printer's environmental features.

Displays status information for the Auto Answer function, fax logs, and the fax sound volume.

Displays a screen where you can see information about the ink cartridges, including ll levels.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a lowink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until the print quality becomes unacceptable.

Change printer settings

Use the control panel to change the printer function and settings, print reports, or get help for the printer.

TIP: If the printer is connected to a computer, you can also change the printer settings using HP software tools available on your computer, such as the HP printer software, HP Utility (OS X), or the embedded web server (EWS).

For more information about these tools, see Printer management tools.

To change settings for a function

The Home screen of the control panel display shows the available functions for the printer.

1. From the control panel display, touch and slide your nger across the screen and then touch the icon to select the desired function.

2. After selecting a function, touch and scroll through the available settings, and then touch the setting you want to change.

3. Follow the prompts on the control panel display to change the settings.

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NOTE: Touch (Home) to return to the Home screen.

To change the printer settings

To change the printer settings or print reports, use the options available on the Setup Menu screen:

1. From the printer control panel display, touch Setup .

2. Touch and scroll through the screens.

3. Touch the screen items to select screens or options.

NOTE: Touch (Home) to return to the Home screen.

Paper basics

The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper.

HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

This section contains the following topics:

●

Recommended papers for printing

●

Order HP paper supplies

●

Tips for selecting and using paper

Order HP paper supplies

The printer is designed to work well with most types of oice paper. Use HP paper for optimum print quality.

To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are available in English only.

HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

Tips for selecting and using paper

For the best results, observe the following guidelines.

●

Load only one type of paper at a time into a tray or document feeder.

●

When loading the tray and document feeder, make sure the paper is loaded correctly.

●

Do not overload the tray or document feeder.

●

To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the tray or document feeder:

—

Multipart forms

—

Media that is damaged, curled, or wrinkled

—

Media with cutouts or perforations

—

Media that is heavily textured, embossed, or does not accept ink well

—

Media that is too lightweight or stretches easily

—

Media that contains staples or clips

For more information on loading paper, see Load paper or Load an original in the document feeder.

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Load paper

To load standard paper

1. Lift the output tray.

2. Pull out the input tray to extend it.

NOTE: To load legal-size paper, slide the grey button (on the front left of the input tray) to the right,

and lower the front of the tray.

3. Slide the paper-width guides out as far as possible.

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4. Insert the paper print-side down in the center of the tray.

Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height marking on the side of the tray.

NOTE: Do not load paper while the printer is printing.

5. Slide the paper-width guides in the tray until they touch the edge of the stack of paper, and then close

the tray.

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6. A message appears on the control panel display prompting you to change the paper setting if you have changed the media type, or retain the setting if you have replaced what was previously loaded.

7. Pull out the output tray extension.

To load an envelope

1. Lift the output tray.

2. Pull out the input tray to extend it.

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3. Insert the envelopes with the side you want to print on down, and load according to the graphic.

Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height marking on the side of the tray.

NOTE: Do not load envelopes while the printer is printing.

4. Slide the paper-width guides in the tray until they touch the edge of the stack of envelopes, and then

reinsert the tray.

5. A message appears on the control panel display prompting you to change the paper setting if you have changed the media type, or retain the setting if you have replaced what was previously loaded.

6. Pull out the output tray extension.

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To load cards and photo paper

1. Lift the output tray.

2. Pull out the input tray to extend it.

3. Insert the paper print-side down in the center of the tray.

Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height marking on the side of the tray.

NOTE: Do not load paper while the printer is printing.

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4. Slide the paper-width guides in the tray until they touch the edge of the stack of paper, and then close the tray.

5. A message appears on the control panel display prompting you to change the paper setting if you have changed the media type, or retain the setting if you have replaced what was previously loaded.

6. Pull out the output tray extension.

Load an original on the scanner glass

You can copy, scan, or fax originals by loading them on the scanner glass.

NOTE: Many of the special features do not work correctly if the scanner glass and lid backing are not clean. For more information, see Maintain the printer.

NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer.

To load an original on the scanner glass

1. Lift the scanner lid.

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2. Load your original print-side down as shown in the following illustration.

TIP: For more help on loading an original, refer to the engraved guides along the edge of the scanner

glass.

3. Close the lid.

Load an original in the document feeder

You can copy, scan, or fax a document by placing it in the document feeder.

The document feeder tray holds a maximum of 35 sheets of plain A4-, Letter-, or legal-size paper.

CAUTION: Do not load photos in the document feeder; this might cause damage to your photos. Use only paper that is supported by the document feeder.

For more information, see Tips for selecting and using paper.

NOTE: Some features, such as the Fit to Page copy feature, do not work when you load your originals in the document feeder. For those features to work, load your originals on the scanner glass.

To load an original in the document feeder

1. Load your original print-side up into the document feeder.

a. If you are loading an original printed in portrait orientation, place the pages so that the top edge of

the document goes in rst. If you are loading an original printed in landscape orientation, place the pages so that the left edge of the document goes in rst.

b. Slide the paper into the document feeder until you hear a tone or see a message on the printer

control panel display indicating that the loaded pages were detected.

TIP: For more help on loading originals in the document feeder, refer to the diagram engraved in the document feeder tray.

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2. Slide the paper-width guides inward until they stop at the left and right edges of the paper.

Insert a USB ash drive

You can insert a USB ash drive into the port on the front of the printer. You can transfer les from the USB ash drive to your computer or scan les to the USB ash drive from the printer.

CAUTION: Do not remove the ash drive from the printer USB port while it is being accessed by the printer. This can damage the les on the USB ash drive. You can safely remove a USB ash drive only when the USB port light is not blinking.

The printer does not support encrypted USB ash drives.

Update the printer

HP is always working to improve the performance of its printers and bring you the latest features.

By default, if the printer is connected to a network and Web Services has been enabled, the printer automatically checks for updates.

To update the printer using the printer control panel

1. From the printer control panel display, touch Setup .

2. Touch Printer Maintenance .

3. Touch Update the Printer .

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To enable the printer to automatically check for updates

NOTE: The default setting of Auto Update is On .

From the printer control panel display, touch (HP ePrint).

2. Touch OK .

3. Touch Settings , and then touch Update the Printer .

4. Touch Auto Update and then touch On .

To update the printer using the embedded web server

1. Open the EWS.

For more information, see Embedded web server.

2. Click the Tools tab.

3. In the Printer Updates section, click Firmware Updates, and then follow the on-screen instructions.

NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen

instructions to set up a proxy server. If you do not have the details, contact your network administrator or the person who set up the network.

Open the HP printer software (Windows)

After installing the HP printer software, depending on your operating system, do one of the following:

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.

Turn the printer o

Turn the printer o by pressing (the Power button) located on the front left side of the printer. The power light ashes while the printer shuts down. Wait until the power light turns o before unplugging the power

cord or turning o a power strip.

CAUTION: If you improperly turn the printer o, the print carriage might not return to the correct position, causing problems with the ink cartridges and print quality.

CAUTION: Never turn o the printer when ink cartridges are missing. HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues, possible extra ink usage from the remaining ink cartridges, or damage to the ink system.

ENWW Open the HP printer software (Windows) 19

3 Print

Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specic types of paper, or use special features.

For more information about selecting the best print paper for your documents, see Paper basics.

TIP: This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, without any additional software or printer drivers. For more information, see HP ePrint .

TIP: You can use this printer to print documents and photos on your mobile device (such as a smartphone or tablet). For more information, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ). (At this time, this website might not be available in all languages.)

●

Print documents

●

Print brochures

●

Print on envelopes

●

Print photos

●

Print on special and custom-size paper

●

Print on both sides (duplexing)

●

Print using the maximum dpi

●

Tips for print success

●

Print with AirPrint™

Print documents

To print documents (Windows)

1. Load paper in the tray. For more information, see Load paper.

2. From your software, select Print.

3. Make sure your printer is selected.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the

printer. For more information on the HP software, see Printer management tools.

5. Select the appropriate options.

20 Chapter 3 Print ENWW

●

On the Layout tab, select Portrait or Landscape orientation.

●

On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the Tray Selection area, and then select the appropriate print quality in the Quality Settings area.

●

Click the Advanced button, in the Paper/Output area, select the appropriate paper size from the Paper Size drop-down list.

NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the

paper size on the printer control panel to match.

For more printing options, see Tips for print success.

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

To print documents (OS X)

1. Load paper in the tray. For more information, see Load paper.

2. From the File menu in your software, choose Print.

3. Make sure your printer is selected.

4. Specify the page properties.

If you do not see options on the Print dialog, click Show Details.

NOTE: The following options are available for your printer. Locations for the options can vary from one

application to another.

●

Choose the paper size.

NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match.

●

Select the orientation.

●

Enter the scaling percentage.

5. Click Print.

Print brochures

To print brochures (Windows)

1. Load paper in the tray. For more information, see Load paper.

2. On the File menu in your software application, click Print .

3. Make sure the printer you want to use is selected.

4. To change settings, click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties , Options , Printer Setup , Printer , or Preferences .

NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the

printer. For more information on the HP software, see Printer management tools.

5. Select the appropriate options.

ENWW Print brochures 21

●

On the Layout tab, select Portrait or Landscape orientation.

●

On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the Tray Selection area, and then select the appropriate print quality in the Quality Settings area.

●

Click the Advanced button, in the Paper/Output area, select the appropriate paper size from the Paper Size drop-down list.

NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the

paper size on the printer control panel to match.

For more printing options, see Tips for print success.

6. Click OK .

7. Click Print or OK to begin printing.

To print brochures (OS X)

1. Load paper in the tray. For more information, see Load paper.

2. From the File menu in your software application, click Print .

3. Make sure your printer is selected.

If you do not see options on the Print dialog, click Show Details.

4. Select a paper size from the pop-up menu.

If the Paper Size pop-up menu is not in the Print dialog, click the Page Setup button. When you are done selecting the paper size, click OK to close Page Setup and return to the Print dialog.

NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match.

5. Click Paper Type/Quality from the pop-up menu, and then select the following settings:

●

Paper Type: The appropriate brochure paper type

●

Quality: Normal or Best

6. Select any other print settings that you want, and then click Print to begin printing.

Print on envelopes

Avoid envelopes with the following characteristics:

●

Very slick nish

●

Self-stick adhesives, clasps, or windows

●

Thick, irregular, or curled edges

●

Areas that are wrinkled, torn, or otherwise damaged

Make sure the folds of envelopes you load in the printer are sharply creased.

NOTE: For more information about printing on envelopes, see the documentation available with the software program you are using.

22 Chapter 3 Print ENWW

To print envelopes (Windows)

1. Load envelopes in the tray. For more information, see Load paper.

2. On the File menu in your software, click Print.

3. Make sure your printer is selected.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the

printer. For more information on the HP software, see Printer management tools.

5. Select the appropriate options.

●

On the Layout tab, select Portrait or Landscape orientation.

●

On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the Tray Selection area, and then select the appropriate print quality in the Quality Settings area.

●

Click the Advanced button, in the Paper/Output area, select the appropriate paper size from the Paper Size drop-down list.

NOTE: If you change the Paper Size, ensure that you load the correct paper into the printer, and

set the paper size on the printer control panel to match.

For more printing options, see Tips for print success.

6. Click OK, and then click Print or OK in the Print dialog box.

To print envelopes (OS X)

1. Load envelopes print-side down in the tray. For more information, see Load paper.

2. From the File menu in your software, choose Print.

3. Make sure your printer is selected.

4. Set the print options.

If you do not see options on the Print dialog, click Show Details.

NOTE: The following options are available for your printer. Locations for the options can vary from one

application to another.

a. Select the appropriate envelope size from the Paper Size pop-up menu.

NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the

paper size on the printer control panel to match.

b. From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set to

Plain Paper.

5. Click Print.

Print photos

Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair the quality of your printout. Photo paper should be at before printing.

ENWW Print photos 23

To print a photo from the computer (Windows)

1. Load paper in the tray. For more information, see Load paper.

2. From your software, select Print.

3. Make sure your printer is selected.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

5. Select the appropriate options.

●

On the Layout tab, select Portrait or Landscape orientation.

●

On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the Tray Selection area, and then select the appropriate print quality in the Quality Settings area.

●

Click the Advanced button, in the Paper/Output area, select the appropriate paper size from the Paper Size drop-down list.

NOTE: If you change the Paper Size, ensure that you have loaded the correct paper and set the

paper size on the printer control panel to match.

For more printing options, see Tips for print success.

NOTE: For maximum dpi resolution, go to Paper/Quality tab, select Photo Paper from the Media drop-down list, and then click the Advanced button and select Yes from the Print in Max DPI drop-down list. If you want to print max DPI in grayscale, select High Quality Grayscale from the Print in Grayscale drop-down list.

6. Click OK to return to the Properties dialog box.

7. Click OK, and then click Print or OK in the Print dialog box.

NOTE: After the printing is nished, remove unused photo paper from the input tray. Store the photo paper

so it does not start to curl, which could reduce the quality of your printout.

To print a photo from the computer (OS X)

1. Load paper in the tray. For more information, see Load paper.

2. From the File menu in your software, choose Print.

3. Make sure your printer is selected.

4. Set the print options.

If you do not see options on the Print dialog, click Show Details.

NOTE: The following options are available for your printer. Locations for the options can vary from one

application to another.

a. Choose the appropriate paper size in the Paper Size pop-up menu.

24 Chapter 3 Print ENWW

NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match.

b. Select an Orientation.

c. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:

●

Paper Type: The appropriate photo paper type

●

Quality: Best or Maximum dpi

●

Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix option.

—

O: applies no changes to the image.

—

Basic: automatically focuses the image; moderately adjusts image sharpness.

5. Select any other print settings you want, and then click Print.

To print photos from a USB ash drive

You can connect a USB ash drive (such as a keychain drive) to the USB port on the front of the printer.

For more information about using memory devices, see Insert a USB ash drive.

1. Insert a USB ash drive into the front USB port.

2. From the control panel display, touch Print Photos.

3. From the control panel display, touch View and Print to display photos.

4. On the printer display, select a photo that you want to print and touch Continue.

5. Scroll up or down to specify the number of photos to print.

Touch (Edit) to select options to edit the selected photos. You can rotate, crop a photo, or turn Photo Fix or Red Eye Removal on and o.

7. Touch Done and touch Continue to preview the selected photo. If you wish to adjust layout or paper type, touch (Settings), and then touch your selection. You can also save any new settings as defaults.

8. Touch Print to begin printing.

Print on special and custom-size paper

If your application supports custom-size paper, set the size in the application before printing the document. If not, set the size in the printer driver. You might need to reformat existing documents to print them correctly on custom-size paper.

To set up custom sizes (Windows)

1. Depending on your operating system, do one of the following:

ENWW Print on special and custom-size paper 25

●

Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. Click or tap the printer name, and click or tap Print server properties.

●

Windows 7: From the Windows Start menu, click Devices and Printers. Select the printer name, and select Print server properties.

●

Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. Rightclick an empty area in the Printers window, and select Server Properties.

●

Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. From the File menu, click Server Properties.

2. Select the Create a new form check box.

3. Enter the name of the custom size paper.

4. Enter the dimensions of the custom size in the Form description (measurements) section.

5. Click Save Form, and then click Close.

To print on special or custom-size paper (Windows)

NOTE: Before you can print on custom-size paper, you must set up the custom size in the Print Server

Properties.

1. Load the appropriate paper in the tray. For more information, see Load paper.

2. From the File menu in your software application, click Print.

3. Make sure your printer is selected.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the

printer. For more information on the HP software, see Printer management tools.

5. On the Layout tab or Paper/Quality tab, click the Advanced button.

6. In the Paper/Output area, select the custom size from the Paper Size drop-down list.

NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the paper

size on the printer control panel to match.

7. Select any other print settings that you want, and then click OK.

8. Click Print or OK to begin printing.

To set up custom sizes (OS X)

1. Depending on your operating system, do one of the following:

26 Chapter 3 Print ENWW

●

From the File menu in your software application, click Page Setup, and then make sure the printer you want to use is selected in the Format For pop-up menu.

●

From the File menu in your software application, click Print, and then make sure the printer you want to use is selected.

2. Select Manage Custom Sizes in the Paper Size pop-up menu.

NOTE: If you do not see these options in the Print dialog, click the disclosure triangle next to the Printer pop-up menu or click Show Details.

3. Click the + on the left side of the screen, double-click Untitled, and type a name for the new custom

size.

4. In the Width and Height boxes, type the dimensions, and then set the margins, if you want to customize them.

5. Click OK.

To print on special or custom-size paper (OS X)

Before you can print on custom-size paper, you must set up the custom size in the the HP software.

1. Load the appropriate paper in the tray. For more information, see Load paper.

2. From the File menu in your software application, click Print.

3. Make sure your printer is selected.

If you do not see options on the Print dialog, click Show Details.

4. Select a paper size from the pop-up menu.

If the Paper Size pop-up menu is not in the Print dialog, click the Page Setup button. When you are done selecting the paper size, click OK to close Page Setup and return to the Print dialog.

NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match.

5. Click Paper Handling from the pop-up menu.

6. Under Destination Paper Size, click Scale to t paper size.

7. Select any other print settings that you want, and then click Print to begin printing.

NOTE: Software and system requirements can be found in the Readme le, which is available on the HP

printer software CD provided with your printer.

Print on both sides (duplexing)

You can print on both sides of a sheet of paper automatically by using the automatic two-sided printing mechanism (duplexer).

To print on both sides of the page (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

ENWW Print on both sides (duplexing) 27

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup,

Printer Properties, Printer, or Preferences.

NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the

printer. For more information on the HP software, see Printer management tools.

4. Select the appropriate options.

●

On the Layout tab, select Portrait or Landscape orientation, and select Flip on Long Edge or Flip on Short Edge from the Print on Both Sides drop-down list.

●

On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the Tray Selection area, and then select the appropriate print quality in the Quality Settings area.

●

Click the Advanced button, in the Paper/Output area, select the appropriate paper size from the Paper Size drop-down list.

NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the

paper size on the printer control panel to match.

For more printing options, see Tips for print success.

5. Click OK to print.

To print on both sides of the paper (OS X)

1. From the File menu in your software, choose Print.

2. In the Print dialog, choose Layout from the pop-up menu.

3. Choose the type of binding you want for your two-sided pages, and then click Print.

Print using the maximum dpi

Use the maximum dots per inch (dpi) mode to print high-quality, sharp images on photo paper.

Printing in maximum dpi takes longer than printing with other settings and requires a large amount of memory.

To print in maximum dpi mode (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the

printer. For more information on the HP software, see Printer management tools.

4. Click the Paper/Quality tab.

5. From the Media drop-down list, select an appropriate paper type.

6. Click the Advanced button.

7. In the Printer Features area, select Yes from the Print in Max DPI drop-down list.

28 Chapter 3 Print ENWW

8. Select the appropriate paper size from the Paper Size drop-down list.

NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the paper

size on the printer control panel to match.

9. Click OK to close the advanced options.

10. Conrm Orientation on the Layout tab, and then click OK to print.

To print using maximum dpi (OS X)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

NOTE: The following options are available for your printer. Locations for the options can vary from one

application to another.

a. Choose the appropriate paper size in the Paper Size pop-up menu.

NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the

paper size on the printer control panel to match.

b. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:

●

Paper Type: The appropriate paper type

●

Quality: Maximum dpi

4. Select any other print settings that you want, and then click Print.

Tips for print success

Software settings selected in the print driver only apply to printing, they do not apply to copying or scanning.

You can print your document on both sides of the paper. For more information, see Print on both sides (duplexing).

Ink tips

●

If the print quality is not acceptable, see Solve printing problems for more information.

●

Use Original HP ink cartridges.

Original HP ink cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty.

If you believe you purchased Original HP ink cartridges, go to www.hp.com/go/anticounterfeit.

●

Install both the black and color cartridges correctly.

For more information, see Replace the ink cartridges.

●

Check the estimated ink levels in the cartridges to make sure there is suicient ink.

Ink level warnings and indicators provide estimates for planning purposes only.

ENWW Tips for print success 29

For more information, see Check the estimated ink levels.

NOTE: When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable.

●

Always turn o the printer with (the Power button) to allow the printer to protect the nozzles.

Paper loading tips

For more information, also see Load paper.

●

Ensure the paper is loaded in the tray properly, and matches the currently set paper size for the printer. Upon closing the tray you should be prompted to conrm or set the paper size. For more information, see Load paper.

●

Load a stack of paper (not just one page). All the paper in the stack should be of the same size and type to avoid a paper jam.

●

Load paper with the print-side down.

●

Ensure that paper loaded in the input tray lays at and the edges are not bent or torn.

●

Adjust the paper-width guides in the input tray to t snugly against all paper. Make sure the guides do not bend the paper in the tray.

Printer settings tips (Windows)

●

To change default print settings, click Print, Scan & Fax , and then click Set Preferences in the HP printer software.

Depending on your operating system, do one of the following to open the printer software:

—

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

—

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

—

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.

●

To select the number of pages to print per sheet, on the Layout tab of the printer driver, select the appropriate option from the Pages per Sheet drop-down list.

●

If you want to change the page orientation, set it in your application interface.

●

To view more printing settings, on the Layout or Paper/Quality tab of the printer driver, click the Advanced button to open the Advanced Options dialog box.

NOTE: The preview on the Layout tab cannot reect what you select from the Pages per Sheet Layout, the Booklet, or the Page Borders drop-down lists.

—

Print in Grayscale: Allows you to print a black and white document using the black ink only. Select Black Ink Only, and then click the OK button.

—

Pages per Sheet Layout: Helps you specify the order of the pages if you print document in more than two pages per sheet.

—

Borderless Printing: Select this feature to print photos without border. Not all paper types support this feature. You will see an alert icon beside the option if the selected paper type in the Media drop-down list does not support it.

30 Chapter 3 Print ENWW

—

Preserve Layout: This feature only works with the duplex printing. If the image is larger than the printable area, select this feature to scale the page content to be within the smaller margins so that extra pages are not created.

—

HP Real Life Technologies: This feature smooths and sharpens images and graphics for improved print quality.

—

Booklet: Allows you to print a multiple-page document as a booklet. It places two pages on each side of a sheet that can then be folded into a booklet in half size of the paper. Select a binding method from the drop-down list, and then click OK.

○

Booklet-LeftBinding: The binding side after folded into a booklet appears at the left side. Select the option if your reading habit is from left to right.

○

Booklet-RightBinding: The binding side after folded into a booklet appears at the right side. Select the option if your reading habit is from right to left.

—

Page Borders: Allows you to add the borders to the pages if you print the document with two or more pages per sheet.

●

You can use printing shortcut to save time setting printing preferences. A printing shortcut stores the setting values that are appropriate for a particular kind of job, so that you can set all the options with a single click. To use it, go to the Printing Shortcut tab, select one printing shortcut, and then click OK.

To add a new printing shortcut, after making settings on the Layout or Paper/Quality tab, click the Printing Shortcut tab, click Save As and enter a name, and then click OK.

To delete a printing shortcut, select it, and then click Delete.

NOTE: You cannot delete the default printing shortcuts.

Printer settings tips (OS X)

●

On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer.

●

On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type and quality.

●

To print a black and white document using only black ink, choose the Paper Type/Quality from the pop- up menu. Then click the Color Options disclosure triangle and choose Grayscale from the Color pop-up menu and select Black Print Cartridge Only.

Notes

●

Original HP ink cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty.

If you believe you purchased Original HP ink cartridges, go to www.hp.com/go/anticounterfeit.

●

Ink level warnings and indicators provide estimates for planning purposes only.

ENWW Tips for print success 31

Print with AirPrint™

Printing using Apple’s AirPrint is supported for iOS 4.2 and Mac OS X 10.7 or later. Use AirPrint to print wirelessly to the printer from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following mobile applications:

●

Mail

●

Photos

●

Safari

●

Supported third-party applications, for example Evernote

To use AirPrint, ensure the following:

●

The printer must be connected to the same network as your AirPrint enabled device. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/mobileprinting .

●

Load paper that matches the paper settings of the printer (see Load paper for more information). Accurately setting the paper size for the paper that is loaded, enables a mobile device to know what paper size it is printing.

32 Chapter 3 Print ENWW

4 Copy and scan

●

Copy

●

Scan

Copy

To copy documents

1. Make sure you have paper loaded in the main tray. For more information, see Load paper.

2. Place your original print-side down on the scanner glass or print-side up in the document feeder.

For more information, see Load an original on the scanner glass or Load an original in the document feeder.

3. From the printer control panel display, touch Copy .

4. Scroll up or down to select the number of copies.

TIP: To save these settings as defaults for future jobs, from the printer control panel display, touch Copy , touch ( Copy Settings ), and then touch Save Current Settings.

5. Touch Black or Color to start the copy job.

Copy settings

You can customize copy jobs using the various settings available from the printer control panel.

In the Copy menu, touch ( Copy Settings ) and change the desired settings.

●

Scan

Two-Sided

ID Card Copy

Quality

Lighter/Darker

Resize

Collate

Margin Shift

Enhancements

Save Current Settings

Restore Settings

You can scan documents, photos, and other paper types, and send them to a variety of destinations, such as a computer or an email recipient.

ENWW Copy 33

When scanning documents with the HP printer software, you can scan to a format that can be searched and edited.

When scanning a borderless original, use the scanner glass and not the document feeder.

NOTE: Some scan functions are only available after you have installed the HP printer software.

TIP: If you have problems scanning documents, see Solve scan problems.

●

Scan to a computer

●

Scan to a memory device

●

Scan to Email

●

Scan using Webscan

●

Scanning documents as editable text

Scan to a computer

Before scanning to a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on.

In addition, on Windows computers, the printer software must be running prior to scanning.

You can use the HP printer software to scan documents into editable text. For more information, see Scanning documents as editable text.

To enable the scan to a computer feature (Windows)

The scan to a computer feature is enabled by default from the factory. Follow these instructions if the feature has been disabled, and you wish to enable it again (either using an Ethernet cable or wireless connection).

1. Open the HP printer software.

2. Go to the Scan section.

3. Select Manage Scan to Computer.

4. Click Enable.

To enable the scan to a computer feature (OS X)

The scan to a computer feature is enabled by default from the factory. Follow these instructions if the feature has been disabled, and you wish to enable it again.

1. Open HP Utility.

2. Under Scan Settings, click Scan to Computer.

3. Ensure that Enable Scan to Computer is selected.

To scan an original from the printer control panel

1. Load your original print-side down on the scanner glass or print-side up in the document feeder.

For more information, see Load an original on the scanner glass or Load an original in the document feeder.

2. Touch Scan , and then select Computer.

3. Touch a computer that you want to scan to.

34 Chapter 4 Copy and scan ENWW

4. Choose the type of scan prole you want.

5. Touch Start Scan .

To scan an original from HP printer software (Windows)

1. Load your original print-side down on the scanner glass or print-side up in the document feeder.

For more information, see Load an original on the scanner glass or Load an original in the document feeder.

2. Depending on your operating system, do one of the following:

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.

3. Click the Print, Scan & Fax icon, and then select Scan a Document or Photo.

4. Select the type of scan that you want from the shortcut menu and then click Scan.

NOTE: If Show Scan Preview is selected, you will be able to make adjustments to the scanned image in

the preview screen.

5. Select Save if you want to keep the application open for another scan, or select Done to exit the application.

After the scan is saved, Windows Explorer will open the directory where the scan was saved.

To scan an original from HP printer software (OS X)

1. Open HP Scan.

HP Scan is located in the Applications/Hewlett-Packard folder at the top level of the hard disk.

2. Click Scan .

3. Choose the type of scan prole you want and follow the on-screen instructions.

Scan to a memory device

You can scan directly to a USB ash drive from the printer control panel without using a computer or the HP printer software provided with the printer.

NOTE: You can also use the HP printer software to scan documents into editable text. For more information, see Scanning documents as editable text.

To scan an original to a memory device from the printer control panel

1. Load your original print-side down on the scanner glass or print-side up in the document feeder.

For more information, see Load an original on the scanner glass or Load an original in the document feeder.

2. Insert a USB ash drive. For more information, see Insert a USB ash drive.

3. Touch Scan , and then select Memory Device.

ENWW Scan 35

4. Make changes to scan options, if needed.

5. Touch Start Scan .

Scan to Email

The Scan-to-Email App is an application that allows you to quickly scan and email photos or documents to the specied recipients directly from your HP e-All-in-One printer. You can set up your email addresses, log in to your accounts with the given PIN codes, and then scan and email your documents.

This section contains the following topics:

●

Set up Scan to Email

●

Use Scan to Email

●

Change account settings

Set up Scan to Email

To set up Scan to Email

1. Enable Web Services on the printer. For more information, see Set up Web Services.

2. Touch Scan, and then touch Email.

3. On the Welcome screen, touch Continue.

4. Touch in the Email: box to enter your email address, and then touch Done.

5. Touch Continue.

6. A PIN will be sent to the email address you entered. Touch Continue.

7. Touch the PIN to enter your PIN and then touch Done.

8. Touch Store Email or Auto-login, depending upon how you want the printer to store your login

information.

9. Select your scan type by touching Photo or Document.

10. For photos, select the scan settings, and touch Continue.

For documents, continue with the next step.

11. Veriify the email information, and touch Continue.

12. Touch Scan to Email.

13. Touch OK when the scan completes, and then touch Yes to send another email, or No to nish.

Use Scan to Email

To use Scan to Email

1. Load your original print-side down on the scanner glass or print-side up in the document feeder. For

more information, see Load an original on the scanner glass or Load an original in the document feeder.

2. Touch Scan, and then touch Email.

3. On the control panel display, select the account that you want to use, and touch Continue.

NOTE: Select My account is not listed if you do not have an account. You will be prompted to enter

your email address and receive a PIN.

36 Chapter 4 Copy and scan ENWW

4. If prompted, enter the PIN.

5. Select your scan type by touching Photo or Document.

6. For photos, select the scan settings, and touch Continue.

For documents, continue with the next step.

7. To add or remove recipients, touch Modify Recipient(s), and when nished touch Done.

8. Verify the email information and touch Continue.

9. Touch Scan to Email.

10. Touch OK when the scan completes, and then touch Yes to send another email, or No to nish.

Change account settings

To change account settings

1. Touch Scan, and then touch Email.

2. On the control panel display, select the account that you want to change, and touch Modify.

3. Select which setting you want to modify, and follow the onscreen prompts..

●

Auto-login

●

Store Email

●

Remove from list

●

Change PIN

●

Delete Account

Scan using Webscan

Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser.

This feature is available even if you did not install the printer software on your computer.

For more information, see Embedded web server.

NOTE: By default, Webscan is o. You can enable this feature from the EWS.

If you are unable to open Webscan in the EWS, your network administrator might have turned it o. For more information, contact your network administrator or the person who set up your network.

To enable Webscan

1. Open the embedded web server. For more information, see Embedded web server.

2. Click the Settings tab.

3. In the Security section, click Administrator Settings.

4. Select Webscan to enable Webscan.

5. Click Apply and then click OK .

ENWW Scan 37

To scan using Webscan

Scanning using Webscan oers basic scan options. For additional scan options or functionality, scan from the HP printer software.

1. Load your original print-side down on the scanner glass or print-side up in the document feeder.

For more information, see Load an original on the scanner glass or Load an original in the document feeder.

2. Open the embedded web server. For more information, see Embedded web server.

3. Click the Scan tab.

4. Click Webscan in the left pane, change any settings, and then click Start Scan .

TIP: To scan documents as editable text, you must install the HP software included with the printer. For

more information, see Scanning documents as editable text.

Scanning documents as editable text

When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit. This allows you to edit letters, newspaper clippings, and many other documents.

●

Scan documents as editable text

●

Guidelines for scanning documents as editable text

Scan documents as editable text

Use the following guidelines for scanning documents as editable text.

To scan documents as editable text (Windows)

1. Load your original print-side down on the scanner glass or print-side up in the document feeder.

For more information, see Load an original on the scanner glass or Load an original in the document feeder.

2. Depending on your operating system, do one of the following:

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.

3. Click the Print, Scan & Fax icon, and then select Scan a Document or Photo.

4. Select the type of editable text you want to use in the scan:

I want to...

Extract just the text, without any of the formatting of the original

Follow these steps

Select the Save as Editable Text (OCR) shortcut from the list, and then select Text (.txt) from the File Type drop-down menu.

38 Chapter 4 Copy and scan ENWW

Extract the text, as well as some of the formatting of the original

Extract the text and make it searchable in PDF readers Select the Save as PDF shortcut from the list, and then select

5. Click Scan and follow the on-screen instructions.

To scan documents as editable text (OS X)

1. Load your original print-side down on the scanner glass or print-side up in the document feeder.

For more information, see Load an original on the scanner glass or Load an original in the document feeder.

2. Open HP Scan.

HP Scan is located in the Applications/Hewlett-Packard folder at the top level of the hard disk.

3. Click the Scan button. A dialog appears requesting conrmation of your scanning device and the scan settings preset.

4. Follow the on-screen instructions to complete the scan.

5. When all of the pages have been scanned, select Save from the File menu. The Save dialog appears.

6. Select the type of editable text.

Select the Save as Editable Text (OCR) shortcut from the list, and then select Rich Text (.rtf) from the File Type drop-down menu.

Searchable PDF (.pdf) from the File Type drop-down menu.

I want to... Follow these steps

Extract just the text, without any of the formatting of the original

Extract the text, as well as some of the formatting of the original

Extract the text and make it searchable in PDF readers Select Searchable PDF from the Format pop-up menu.

7. Click Save.

Guidelines for scanning documents as editable text

To ensure that the software can convert your documents successfully, do the following:

●

Make sure the scanner glass or document feeder window is clean.

When the printer scans the document, smudges or dust on the scanner glass or document feeder window can be scanned, as well, and can prevent the software from converting the document to editable text.

●

Make sure the document is loaded correctly.

Make sure the original is properly loaded and that the document is not skewed. For more information, see Load an original on the scanner glass or Load an original in the document feeder.

●

Make sure the text on the document is clear.

Select TXT from the Format pop-up menu.

Select RTF from the Format pop-up menu.

To successfully convert the document to editable text, the original must be clear and of high quality.

The following conditions can cause the software to not convert the document successfully:

ENWW Scan 39

—

The text on the original is faint or wrinkled.

—

The text is too small.

—

The structure of the document is too complex.

—

The text is tightly spaced. For example, if the text that the software converts has missing or combined characters, "rn" might appear as "m."

—

The text is on a colored background. Colored backgrounds can cause images in the foreground to blend too much.

●

Choose the correct prole.

Be sure to select a shortcut or preset that allows scanning as editable text. These options use scan settings designed to maximize the quality of your OCR scan.

Windows: Use the Editable Text (OCR) or Save as PDF shortcuts.

OS X: Use the Documents preset.

●

Save your le in the correct format.

If you want to extract just the text from the document, without any of the formatting of the original, select a plain text format, such as Text (.txt) or TXT.

If you want to extract the text, as well as some of the formatting of the original, select Rich Text Format, such as Rich Text (.rtf) or RTF, or searchable PDF format, such as Searchable PDF (.pdf) or Searchable PDF .

40 Chapter 4 Copy and scan ENWW

5 Fax

You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up phone book contacts to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send.

NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing. You can verify the fax is set up correctly by running the fax setup test from the printer control panel.

Learn more about fax setup and test, click here to go online for more information.

●

Send a fax

●

Receive a fax

●

Set up phone book contacts

●

Change fax settings

●

Fax and digital phone services

●

Fax over Internet Protocol

●

Use reports

Send a fax

You can send a fax in a variety of ways, depending on your situation or need.

●

Send a standard fax

●

Send a standard fax from the computer

●

Send a fax from a phone

●

Send a fax using monitor dialing

●

Send a fax from memory

●

Send a fax to multiple recipients

●

Send a fax in Error Correction Mode

Send a standard fax

You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel.

NOTE: If you need printed conrmation that your faxes were successfully sent, fax conrmation must be enabled.

ENWW Send a fax 41

To send a standard fax from the printer control panel

1. Load your original print-side down on the scanner glass or print-side up in the document feeder.

For more information, see Load an original on the scanner glass or Load an original in the document feeder.

2. From the printer control panel display, touch Fax .

3. Touch Send Now.

4. Enter the fax number by using the keypad.

TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on

the display.

5. Touch Black or Color .

If the printer detects an original loaded in the document feeder, it sends the document to the number you entered.

TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of your fax.

Send a standard fax from the computer

You can fax a document directly from your computer without printing it rst.

To use this feature, make sure you have installed the HP printer software on your computer, the printer is connected to a working telephone line, and the fax function is set up and functioning correctly.

To send a standard fax from the computer (Windows)

1. Open the document on your computer that you want to fax.

2. On the File menu in your software application, click Print.

3. From the Name list, select the printer that has “fax” in the name.

4. To change settings (such as selecting to send the document as a black fax or a color fax), click the

button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

5. After you have changed any settings, click OK.

6. Click Print or OK.

7. Enter the fax number and other information for the recipient, change any further settings for the fax, and then click Send Fax. The printer begins dialing the fax number and faxing the document.

To send a standard fax from the computer (OS X)

1. Open the document on your computer that you want to fax.

2. From the File menu in your software, click Print.

3. Select the printer that has “(Fax)” in the name.

4. Enter a fax number or a name from your Contacts that already has a fax number entry.

5. When you have nished lling out the fax information, click Fax.

42 Chapter 5 Fax ENWW

Send a fax from a phone

You can send a fax using your telephone extension. This allows you to talk with the intended recipient before sending the fax.

To send a fax from an extension phone

1. Load your original print-side down on the scanner glass or print-side up in the document feeder.

For more information, see Load an original on the scanner glass or Load an original in the document feeder.

2. Dial the number by using the keypad on the phone that is connected to the printer.

If the recipient answers the telephone, inform the recipient that they should receive the fax on their fax machine after they hear fax tones. If a fax machine answers the call, you will hear fax tones from the receiving fax machine.

3. From the printer control panel display, touch Fax .

4. Touch Send and Receive.

5. Touch Send Fax .

6. If the original is loaded on the scanner glass, touch Use Glass.

7. When you are ready to send the fax, touch Black or Color .

NOTE: If prompted, select Send Fax .

The telephone is silent while the fax is transmitting. If you want to speak to the recipient after, remain on the line until the transmission is complete. If you were nished talking to the recipient, you can hang up the telephone as soon as the fax begins transmitting.

Send a fax using monitor dialing

When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds through the speakers on the printer. This enables you to respond to prompts while dialing, as well as control the pace of your dialing.

TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, you can create a phone book contact to store the PIN for your calling card. For more information, see Set up phone book contacts.

NOTE: Make sure the volume is turned on to hear a dial tone.

To send a fax using monitor dialing from the printer control panel

1. Load your original print-side down on the scanner glass or print-side up in the document feeder.

For additional information, see Load an original on the scanner glass or Load an original in the document feeder.

2. From the printer control panel display, touch Fax .

3. Touch Send New Fax.

4. Touch Black or Color .

ENWW Send a fax 43

5. When you hear the dial tone, enter the number by using the keypad on the printer control panel.

6. Follow any prompts that might occur.

TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as a phone

book contact, when prompted to enter your PIN, touch (Phone book) to select the phone book contact where you have your PIN stored.

Your fax is sent when the receiving fax machine answers.

Send a fax from memory

You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if the fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals into memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the pages into memory, you can immediately remove the originals from the document feeder tray or scanner glass.

NOTE: You can only send a black-and-white fax from memory.

To send a fax from memory

1. Ensure that San and Fax Method is turned on.

a. From the printer control panel display, touch Setup .

b. Touch Fax Setup , and then touch Preferences .

c. Set Scan and Fax Method to on.

2. Load your original print-side up in the document feeder.

For additional information, see Load an original in the document feeder.

3. From the printer control panel display, touch Fax .

4. Touch Send Now.

5. If the original is loaded on the scanner glass, touch Use Glass.

NOTE: If you select Use Glass, the printer follows the method for sending a standard fax. For more

information on sending a standard fax, see Send a standard fax

Enter the fax number by using the keypad, touch (Phone book) to select a phone book contact or to select a previously dialed or received number.

7. Touch Black .

The printer scans the originals into memory and sends the fax when the receiving fax machine is available.

Send a fax to multiple recipients

You can send a fax to multiple recipients by creating a group phone book contact made up of two or more individual recipients.

44 Chapter 5 Fax ENWW

To send a fax to multiple recipients using group phone book

1. Load your original print-side down on the scanner glass or print-side up in the document feeder.

For additional information, see Load an original on the scanner glass or Load an original in the document feeder.

2. From the printer control panel display, touch Fax .

3. Touch Send Now.

4. If the original is loaded on the scanner glass, touch Use Glass.

Touch (Phone book).

Touch (Group Phone Book Contact).

7. Touch the name of the group phone book contact.

8. Touch Send Fax .

If the printer detects an original loaded in the document feeder, it sends the document to each number in the Group Phone Book contact.

TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of your fax.

Send a fax in Error Correction Mode

Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur

during transmission and automatically requesting retransmission of the erroneous portion. Phone charges are unaected, or might even be reduced, on good phone lines. On poor phone lines, ECM increases sending time and phone charges, but sends the data much more reliably. The default setting is On . Turn ECM o only if it increases phone charges substantially, and if you can accept poorer quality in exchange for reduced charges.

If you turn ECM o:

●

The quality and transmission speed of faxes you send and receive are aected.

●

The Fax Speed is automatically set to Medium .

●

You can no longer send or receive faxes in color.

To change the ECM setting from the control panel

1. From the printer control panel display, touch Setup .

2. Touch Fax Setup .

3. Touch Preferences .

4. Touch Error Correction Mode to turn on or o.

5. Select On or O .

Receive a fax

You can receive faxes automatically or manually. If you turn o the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specied by the Rings to Answer setting. (The default Rings to Answer setting is ve rings.)

ENWW Receive a fax 45

If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, the printer reduces the fax so that it ts on the paper that is loaded. If you have disabled the Automatic Reduction feature, the printer prints the fax on two pages.

NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the copying nishes.

●

Receive a fax manually

●

Set up backup fax

●

Reprint received faxes from memory

●

Forward faxes to another number

●

Set automatic reduction for incoming faxes

●

Block unwanted fax numbers

●

Receive faxes using HP Digital Fax

Receive a fax manually

When you are on the phone, the person you are speaking with can send you a fax while you are still connected. You can pick up the handset to talk or listen for fax tones.

You can receive faxes manually from a phone that is directly connected to the printer (on the 2-EXT port).

To receive a fax manually

1. Make sure the printer is turned on and you have paper loaded in the main tray.

2. Remove any originals from the document feeder tray.

3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the

printer answers. Or, turn o the Auto Answer setting so that the printer does not automatically answer incoming calls.

4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine.

5. When you hear fax tones from a sending fax machine, do the following:

a. From the printer control panel display, touch Fax , touch Send and Receive, and then touch Receive

Now.

b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The

phone line is silent during fax transmission.

Set up backup fax

Depending on your preference and security requirements, you can set up the printer to store all the faxes it receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives.

To set backup fax from the printer control panel

1. From the printer control panel display, touch Setup .

2. Touch Fax Setup .

3. Touch Preferences .

4. Touch Backup Fax Reception.

46 Chapter 5 Fax ENWW

5. Touch the required setting.

On The default setting. When Backup fax is On , the printer stores all received faxes in memory. This

enables you to reprint up to 30 of the most recently printed faxes if they are still saved in memory.

NOTE: When printer memory is low, it overwrites the oldest, printed faxes as it receives new faxes. If the memory becomes full of unprinted faxes, the printer stops answering incoming fax calls.

NOTE: If you receive a fax that is too large, such as a very detailed color photo, it might not be stored in memory due to memory limitations.

On Error Only Causes the printer to store faxes in memory only if an error condition exists that prevents the

printer from printing the faxes (for example, if the printer runs out of paper). The printer continues to store incoming faxes as long as there is memory available. (If the memory becomes full, the printer stops answering incoming fax calls.) When the error condition is resolved, the faxes stored in memory print automatically, and then they are deleted from memory.

O Faxes are never stored in memory. For example, you might want to turn o Backup fax for security

purposes. If an error condition occurs that prevents the printer from printing (for example, the printer runs out of paper), the printer stops answering incoming fax calls.

Reprint received faxes from memory

The received faxes that are not printed out are stored in memory.

NOTE: After the memory becomes full, the printer cannot receive the new fax until you print or delete the faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes.

Depending on the sizes of the faxes in memory, you can reprint up to 30 of the most recently printed faxes, if they are still in memory. For example, you might need to reprint your faxes if you lost the copy of your last printout.

To reprint faxes in memory from the printer control panel

1. Make sure you have paper loaded in the main tray. For more information, see Load paper.

2. From the printer control panel display, touch Fax .

3. Touch Reprint.

The faxes are printed in the reverse order from which they were received with the most recently received fax printed rst, and so on.

If you want to stop reprinting the faxes in memory, touch (Cancel).

Forward faxes to another number

You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in black and white, regardless of how they were originally sent.

HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to make sure the fax machine is able to receive your forwarded faxes.

To forward faxes from the printer control panel

1. From the printer control panel display, touch Setup .

2. Touch Fax Setup .

3. Touch Preferences .

ENWW Receive a fax 47

4. Touch Fax Forwarding.

5. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax.

NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if it is

not turned on), the printer prints the fax. If you set up the printer to print error reports for received faxes, it also prints an error report.

6. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and then touch Done . Enter the required information for each of the following prompts: start date, start time, end date, and end time.

7. Fax forwarding is activated. Touch OK to conrm.

If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting and phone number. When the power is restored to the printer, the fax forwarding setting is still On .

NOTE: You can cancel fax forwarding by selecting O from the Fax Forwarding menu.

Set automatic reduction for incoming faxes

The Automatic Reduction setting determines what the printer does if it receives a fax that is too large for the loaded paper size. This setting is turned on by default, so the image of the incoming fax is reduced to t on one page, if possible. If this feature is turned o, information that does not t on the rst page is printed on a second page. Automatic Reduction is useful when you receive a Legal-size fax and Letter-size paper is loaded in the main tray.

To set automatic reduction from the printer control panel

1. From the printer control panel display, touch Setup .

2. Touch Fax Setup .

3. Touch Preferences .

4. Touch Automatic Reduction to turn on or o.

Block unwanted fax numbers

If you subscribe to a caller ID service through your phone provider, you can block specic fax numbers so the printer does not receive faxes received from those numbers. When an incoming fax call is received, the printer compares the number to the list of junk fax numbers to determine if the call should be blocked. If the number matches a number in the blocked fax numbers list, the fax is not received. (The maximum number of fax numbers you can block varies by model.)

NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region, Junk Fax Blocking does not appear in the Preferences menu.

NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a

Caller ID service.

You can block specic fax numbers by adding them to the junk fax list, unblock these numbers by removing them from the junk fax list, and print a list of blocked junk fax numbers.

To add a number to the junk fax list

1. From the printer control panel display, touch Setup .

2. Touch Fax Setup .

48 Chapter 5 Fax ENWW

3. Touch Preferences .

4. Touch Junk Fax Blocking .

5. Touch + (Plus Sign).

6. Do one of the following.

●

To select a fax number to block from the call history list, touch (Call history).

●

Manually enter a fax number to block, and touch Add.

NOTE: Make sure you enter the fax number as it appears on the control panel display, and not the fax

number that appears on the fax header of the received fax, as these numbers can be dierent.

To remove numbers from the junk fax list

If you no longer want to block a fax number, you can remove it from the junk fax list.

1. From the printer control panel display, touch Setup .

2. Touch Fax Setup .

3. Touch Preferences .

4. Touch Junk Fax Blocking .

5. Touch the number you want to remove, and then touch Remove.

To print a junk fax list

1. From the printer control panel display, touch Setup .

2. Touch Fax Setup , and then touch Reports .

3. Touch Print Fax Reports .

4. Touch Junk Fax Report.

5. Touch Print to begin printing.

Receive faxes using HP Digital Fax

You can use HP Digitial Fax to automatically receive faxes and save them directly to your computer. This saves paper and ink.

Received faxes are saved as TIFF (Tagged Image File Format) or PDF (Portable Document Format).

The les are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's information, Y is the date, and Z is the time that the fax was received.

NOTE: Fax to Computer is available for receiving black-and-white faxes only. Color faxes will be printed.

●

HP Digital Fax requirements

●

Activate HP Digital Fax

●

Modify HP Digital Fax settings

ENWW Receive a fax 49

HP Digital Fax requirements

●

The destination folder of the computer must be available at all times. The destination computer must also be awake, faxes will not be saved if the computer is asleep or in hibernate mode.

●

Paper must be loaded in the input tray. For more information, see Load paper.

Activate HP Digital Fax

To set up HP Digital Fax (Windows)

1. Open the HP printer software. For more information, see Open the HP printer software (Windows).

2. Click Print, Scan & Fax and click Digital Fax Setup Wizard .

3. Follow the on-screen instructions.

To set up HP Digital Fax (OS X)

1. Open HP Utility. For more information, see HP Utility (OS X).

2. Select the printer.

3. Click Digital Fax Archive in the Fax Settings section.

Modify HP Digital Fax settings

You can turn o HP Digital Fax and disable printing faxes from the printer control panel.

To modify settings from the printer control panel

1. From the printer control panel display, touch Setup .

2. Touch Fax Setup .

3. Touch Preferences , and then touch HP Digital Fax.

4. Select the setting that you want to change. You can change the following settings:

●

Fax Printing: Choose this option to print faxes as they are received. If you turn o printing, color faxes will still print.

●

Turn O HP Digital Fax: Choose this option to turn o HP Digital Fax.

NOTE: Use the HP printer software on your computer to turn on HP Digital Fax.

To modify settings from the HP printer software (Windows)

1. Open the HP printer software. For more information, see Open the HP printer software (Windows).

2. Click Print, Scan & Fax and click Digital Fax Setup Wizard .

3. Follow the on-screen instructions.

To modify settings from the HP printer software (OS X)

1. Open HP Utility. For more information, see HP Utility (OS X).

2. Select the printer.

3. Click Digital Fax Archive in the Fax Settings section.

50 Chapter 5 Fax ENWW

Turn o HP Digital Fax

1. From the printer control panel display, touch Setup .

2. Touch Fax Setup .

3. Touch Preferences and then touch HP Digital Fax.

4. Touch Turn O HP Digital Fax.

5. Touch Yes.

Set up phone book contacts

You can set up frequently used fax numbers as phone book contacts. This lets you quickly dial those numbers using the printer control panel.

TIP: In addition to creating and managing phone book contacts from the printer control panel, you can also use tools available on your computer, such as the HP software included with the printer and the printer EWS. For more information, see Printer management tools.

●

Set up and change phone book contacts

●

Set up and change group phone book contacts

●

Delete phone book contacts

●

Print a list of phone book contacts

Set up and change phone book contacts

You can store fax numbers as phone book contacts.

To set up phone book contacts

1. From the printer control panel display, touch Fax .

2. Touch Send Now.

Touch (Phone book).

Touch (Phone Book Contact).

Touch (Plus Sign) to add a contact.

6. Touch Name and then type the name of the phone book contact, and then touch Done .

7. Touch Fax Number and type the fax number for the phone book contact, and then touch Done .

NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code

for numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.

8. Touch Add.

To change phone book contacts

1. From the printer control panel display, touch Fax .

2. Touch Send Now.

Touch (Phone book).

ENWW Set up phone book contacts 51

Touch (Phone Book Contact).

Touch (Edit) to edit a contact.

6. Touch the phone book contact that you want to edit.

7. Touch Name and then edit the name of the Phone Book contact, and then touch Done .

8. Touch Fax Number and edit the fax number for the phone book contact, and then touch Done .

NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code

for numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.

9. Touch Done .

Set up and change group phone book contacts

You can store groups of fax numbers as group phone book contacts.

To set up group phone book contacts

NOTE: Before you can create a group phone book contact, you must have already created at least one

phone book contact.

1. From the printer control panel display, touch Fax .

2. Touch Send Now.

Touch (Phone book).

Touch (Group Phone Book Contact).

Touch (Plus Sign) to add a group.

6. Touch Name and then type the name of the group, and then touch Done .

7. Touch Number of Members, select the phone book contacts you want to include in this group, and then touch Select.

8. Touch Create.

To change group phone book contacts

1. From the printer control panel display, touch Fax .

2. Touch Send Now.

Touch (Phone book).

Touch (Group Phone Book Contact).

Touch (Edit) to edit a group.

6. Touch the group phone book contact that you want to edit.

7. Touch Name and then edit the name of the group phone book contact, and then touch Done .

8. Touch Number of Members.

Select the phone book contacts you want to delete from this group, or touch (Plus Sign) to add a contact to the group.

10. Touch Done .

52 Chapter 5 Fax ENWW

Delete phone book contacts

You can delete phone book contacts or group phone book contacts.

1. From the printer control panel display, touch Fax .

2. Touch Send Now.

Touch (Phone book).

Touch (Phone Book Contact).

Touch (Edit).

6. Touch the name of the phone book contact you want to delete.

7. Touch Delete.

8. Touch Yes to conrm.

Print a list of phone book contacts

You can print a list of your phone book contacts.

1. Load paper in the tray. For more information, see Load paper.

2. From the printer control panel, touch Setup .

3. Touch Fax Setup , and then touch Reports .

4. Touch Print Phone Book.

Change fax settings

After completing the steps in the getting started guide that came with the printer, use the following steps to change the initial settings or to congure other options for faxing.

●

Congure the fax header

●

Set the answer mode (Auto answer)

●

Set the number of rings before answering

●

Change the answer ring pattern for distinctive ring

●

Set the dial type

●

Set the redial options

●

Set the fax speed

●

Set the fax sound volume

Congure the fax header

The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the HP software provided with the printer. You can also set up the fax header from the printer control panel, as described here.

NOTE: In some countries/regions, the fax header information is a legal requirement.

ENWW Change fax settings 53

To set or change the fax header

1. From the printer control panel display, touch Setup .

2. Touch Fax Setup , and then touch Preferences .

3. Touch Fax Header.

4. Enter your personal or company name, and then touch Done .

5. Enter your fax number, and then touch Done .

Set the answer mode (Auto answer)

The answer mode determines whether the printer answers incoming calls.

●

Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer answers all incoming calls and faxes.

●

Turn o the Auto Answer setting if you want to receive faxes manually. You must be available to respond in person to the incoming fax call or else the printer does not receive faxes.

To set the answer mode

1. From the printer control panel display, touch Setup .

2. Touch Fax Setup , and then touch Preferences .

3. Touch Auto Answer to turn it on or o.

You may also access this feature by pressing (the Fax Status button) on the Home screen.

Set the number of rings before answering

If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are automatically answered.

The Rings to Answer setting is important if you have an answering machine on the same phone line as the printer, because you want the answering machine to answer the phone before the printer does. The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine.

For example, set your answering machine to a low number of rings and the printer to answer in the maximum number of rings. (The maximum number of rings varies by country/region.) In this setup, the answering machine answers the call and the printer monitors the line. If the printer detects fax tones, it receives the fax. If the call is a voice call, the answering machine records the incoming message.

To set the number of rings before answering

1. From the printer control panel display, touch Setup .

2. Touch Fax Setup , and then touch Preferences .

3. Touch Rings to Answer .

4. Touch the number of rings.

5. Touch Done to accept the setting.

54 Chapter 5 Fax ENWW

Change the answer ring pattern for distinctive ring

Many phone companies oer a distinctive ring feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each number is assigned a dierent ring pattern. You can set up the printer to answer incoming calls that have a specic ring pattern.

If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the printer detects the specied ring pattern, it answers the call and receives the fax.

TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls.

If you do not have a distinctive ring service, use the default ring pattern, which is All Rings .

NOTE: The printer cannot receive faxes when the main phone number is o the hook.

To change the answer ring pattern for distinctive ring

1. Verify that the printer is set to answer fax calls automatically.

2. From the printer control panel display, touch Setup .

3. Touch Fax Setup , and then select Preferences .

4. Touch Distinctive Ring .

5. A message appears stating that this setting should not be changed unless you have multiple numbers on the same telephone line. Touch Yes to continue.

6. Do one of the following:

●

Touch the ring pattern assigned by your telephone company to fax calls.

●

Touch Ring Pattern Detection, and then follow the instructions on the printer control panel.

NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature before it nishes, the ring pattern is automatically set to the default, which is All Rings .

NOTE: If you are using a PBX phone system that has dierent ring patterns for internal and external

calls, you must call the fax number from an external number.

Set the dial type

Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change the setting unless you know that your phone line cannot use tone dialing.

NOTE: The pulse-dialing option is not available in all countries/regions.

To set the dial type

1. From the printer control panel display, touch Setup .

2. Touch Fax Setup , and then touch Preferences .

3. Touch Dial Type.

4. Touch to select Tone Dialing or Pulse Dialing.

ENWW Change fax settings 55

Set the redial options

If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer attempts to redial based on the settings for the redial options. Use the following procedure to turn the options on or o.

●

Busy redial: If this option is turned on, the printer redials automatically if it receives a busy signal. The default is On .

●

No answer redial: If this option is turned on, the printer redials automatically if the receiving fax machine does not answer. The default is O .

●

Connection problem redial: If this option is turned on, the printer redials automatically if there has been a problem connecting with the receiving fax machine. Connection problem redial works only for sending faxes from memory. The default is On .

To set the redial options

1. From the printer control panel display, touch Setup .

2. Touch Fax Setup , and then touch Preferences .

3. Touch Auto Redial .

4. Touch Busy Redial , or No Answer Redial , or Connection Problem Redial , and then select the

appropriate options.

Set the fax speed

You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes.

If you use one of the following, setting the fax speed to a slower speed might be required:

●

An Internet phone service

●

A PBX (private branch exchange) system

●

Fax over Internet Protocol (FoIP)

●

An integrated services digital network (ISDN) service

If you experience problems sending and receiving faxes, try using a slower Fax Speed . The following table provides the available fax speed settings.

Fax speed setting Fax speed

Fast v.34 (33600 baud)

Medium v.17 (14400 baud)

Slow v.29 (9600 baud)

To set the fax speed

1. From the printer control panel display, touch Setup .

2. Touch Fax Setup , and then touch Preferences .

3. Touch Fax Speed .

4. Touch to select an option.

56 Chapter 5 Fax ENWW

Set the fax sound volume

You can change the volume of fax sounds.

To set the fax sound volume

1. From the printer control panel display, touch Setup .

2. Touch Fax Setup , and then touch Preferences .

3. Touch Volume.

4. Touch to select Soft, Loud, or O .

Fax and digital phone services

Many telephone companies provide their customers with digital phone services, such as the following:

●

DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL in your country/region.)

●

PBX: A private branch exchange (PBX) phone system.

●

ISDN: An integrated services digital network (ISDN) system.

●

FoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax over Internet Protocol (FoIP).

For more information, see Fax over Internet Protocol.

HP printers are designed specically for use with traditional analog phone services. If you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog lters or converters when setting up the printer for faxing.

NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss with the telephone company directly for the correct setup options based on their line services provided.

Fax over Internet Protocol

You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax over Internet Protocol (FoIP).

You probably use a FoIP service (provided by your telephone company) when you:

●

Dial a special access code along with the fax number.

●

Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection.

NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the printer. This means that your connection to the Internet must be done either through a converter box (which supplies regular analog phone jacks for fax connections) or your telephone company.

TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode (ECM). However, if you turn o ECM, you cannot send and receive color faxes.

For more information about changing the fax speed, see Set the fax speed. For more information about using ECM, see Send a fax in Error Correction Mode.

ENWW Fax and digital phone services 57

If you have questions about Internet faxing, contact your Internet faxing services support department or your local service provider for further assistance.

Use reports

You can set up the printer to print error reports and conrmation reports automatically for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the printer.

By default, the printer is set to print a report only if there is a problem sending or receiving a fax.

conrmation message that indicates whether a fax was successfully sent appears briey on the control

A panel display after each transaction.

NOTE: If the reports are not legible, you can check the estimated ink levels from the control panel or the HP software. For more information, see Check the estimated ink levels.

NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a lowink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until the print quality becomes unacceptable.

NOTE: Ensure that the printheads and ink cartridges are in good conditions and installed properly. For more information, see Work with ink cartridges.

This section contains the following topics:

●

Print fax conrmation reports

●

Print fax error reports

●

Print and view the fax log

●

Clear the fax log

●

Print the details of the last fax transaction

●

Print a Caller ID Report

●

View the Call History

Print fax conrmation reports

You can print a conrmation report either when a fax is sent, or when any fax is sent or received. The default setting is On (Fax Send). When turned o, a conrmation message appears briey on the control panel after each fax is sent or received.

NOTE: You can include an image of the rst page of the fax on the Fax Sent Conrmation report if you select On (Fax Send) or On (Fax Send and Fax Receive) , and if you scan the fax to send from memory or use the Scan and Fax option.

To enable fax conrmation

1. From the printer control panel display, touch Setup .

2. Touch Fax Setup .

3. Touch Reports and touch Fax Conrmation .

4. Touch to select one of the following options.

58 Chapter 5 Fax ENWW

O Does not print a fax conrmation report when you send and receive faxes successfully. This is the

default setting.

On (Fax Send) Prints a fax conrmation report for every fax you send.

On (Fax Receive) Prints a fax conrmation report for every fax you receive.

On (Fax Send and Fax Receive)

Prints a fax conrmation report for every fax you send and receive.

To include an image of the fax on the report

1. From the printer control panel display, touch Setup .

2. Touch Fax Setup .

3. Touch Reports and touch Fax Conrmation .

4. Touch On (Fax Send) or On (Fax Send and Fax Receive) .

5. Touch Fax conrmation with image.

Print fax error reports

You can congure the printer so that it automatically prints a report when there is an error during transmission or reception.

To set the printer to print fax error reports automatically

1. From the printer control panel display, touch Setup .

2. Touch Fax Setup .

3. Touch Reports and touch Fax Error Report.

4. Touch to select one of the following.

On (Fax Send and Fax Receive)

O Does not print any fax error reports.

On (Fax Send) Prints whenever a transmission error occurs. This is the default setting.

On (Fax Receive) Prints whenever a receiving error occurs.

Prints whenever a fax error occurs.

Print and view the fax log

You can print a log of faxes that have been received and sent by the printer.

To print the fax log from the printer control panel

1. From the printer control panel display, touch Setup .

2. Touch Fax Setup , and then touch Reports .

3. Touch Print Fax Reports .

4. Touch Print Last 30 Transactions .

5. Touch Print to begin printing.

ENWW Use reports 59

Clear the fax log

Clearing the fax log also deletes all faxes stored in memory.

To clear the fax log

1. From the printer control panel display, touch Setup .

2. Touch Fax Setup , and then touch Tools.

3. Touch Clear Fax Log.

Print the details of the last fax transaction

The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include the fax number, number of pages, and the fax status.

To print the Last Fax Transaction report

1. From the printer control panel display, touch Setup .

2. Touch Fax Setup , and then touch Reports .

3. Touch Print Fax Reports .

4. Touch Last Transaction.

5. Touch Print to begin printing.

Print a Caller ID Report

You can print a list of Caller ID fax numbers.

To print a Caller ID History Report

1. From the printer control panel display, touch Setup .

2. Touch Fax Setup , and then touch Reports .

3. Touch Print Fax Reports .

4. Touch Caller ID Report.

5. Touch Print to begin printing.

View the Call History

You can view a list of all the calls placed from the printer.

NOTE: You cannot print the call history.

To view the call history

1. From the printer control panel display, touch Fax .

2. Touch Send New Fax.

Touch (Phone book).

Touch (Call history).

60 Chapter 5 Fax ENWW

6 Web Services

The printer oers innovative, web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer.

NOTE: To use these web features, the printer must be connected to the Internet (either using an Ethernet cable or wireless connection). You cannot use these web features if the printer is connected using a USB cable.

This section contains the following topics:

●

What are Web Services?

●

Set up Web Services

●

Use Web Services

●

Remove Web Services

What are Web Services?

HP ePrint

●

HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are needed. If you can send an email, you can print from anywhere, using HP ePrint.

Once you have signed up for an account on HP Connected ( www.hpconnected.com ), you can sign in to view your HP ePrint job status, manage your HP ePrint printer queue, control who can use your printer's HP ePrint email address to print, and get help for HP ePrint.

HP Printables

●

HP Printables allow you to easily locate and print preformatted web content, directly from your printer. You can also scan and store your documents digitally on the Web.

HP Printables provide a wide range of content, from store coupons to family activities, news, travel, sports, cooking, photos, and many more. You can even view and print your online images from popular photo sites.

Certain HP Printables also allow you to schedule the delivery of app content to your printer.

Preformatted content designed specically for your printer means no cut-o text and pictures and no extra pages with only one line of text. On some printers, you can also choose paper and print quality settings on the print preview screen.

Set up Web Services

Before you set up Web Services, make sure your printer is connected to the Internet using either an Ethernet or wireless connection.

To set up Web Services, use one of the following methods.

ENWW What are Web Services? 61

To set up Web Services using the printer control panel

1. From the printer control panel display, touch Setup .

2. Touch Web Services Setup .

3. Touch Accept to accept the Web Services terms of use and enable Web Services.

4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product

updates.

NOTE: If a printer update is available, the printer will download and install the update, and then restart. You will have to repeat the instructions from step 1 to set up HP ePrint.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.

5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to nish the setup.

To set up Web Services using the embedded web server

1. Open the EWS. For more information, see Embedded web server.

2. Click the Web Services tab.

3. In the Web Services Settings section, click Setup , click Continue, and follow the on-screen instructions

to accept the terms of use.

4. If prompted, choose to allow the printer to check for and install printer updates.

NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts.

Repeat the instructions from step 1 to set up HP ePrint.

5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to nish the setup.

To set up Web Services using the HP printer software (Windows)

1. Open the HP printer software. For more information, see Open the HP printer software (Windows).

2. In the window that appears, double-click Print, Scan & Fax and then select Connect your printer to the web under Print. The printer's home page (embedded web server) opens.

3. Click the Web Services tab.

4. In the Web Services Settings section, click Setup , click Continue, and follow the on-screen instructions

to accept the terms of use.

5. If prompted, choose to allow the printer to check for and install printer updates.

NOTE: If a printer update is available, the printer will download and install the update, and then

restart. You will have to repeat the instructions from step 1 to set up HP ePrint.

62 Chapter 6 Web Services ENWW

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen instructions to set up a proxy server. If you do not have the details, contact your network administrator or the person who set up the network.

6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to nish the setup.

Use Web Services

The following section describes how to use and congure Web Services.

●

HP ePrint

●

HP Printables

HP ePrint

To use HP ePrint, do the following:

●

Be sure you have an Internet- and email-capable computer or mobile device.

●

Enable Web Services on the printer. For more information, see Set up Web Services.

TIP: For more information about managing and conguring HP ePrint settings and to learn about the latest features, visit HP Connected at www.hpconnected.com .

To print documents using HP ePrint

1. On your computer or mobile device, open your email application.

2. Create a new email message, and then attach the le that you want to print.

3. Enter the printer's email address in the “To” line of the email message, and then select the option to

send the email message.

NOTE: Do not enter any additional email addresses in either the "To" or "Cc" elds. The HP ePrint server does not accept print jobs if there are multiple email addresses.

To nd the printer's email address

1. Make sure you have created an ePrint account.

To sign up for an account on HP Connected, visit www.hpconnected.com .

From the printer control panel display, touch (HP ePrint).

To customize the email address, touch Print Info. The printer prints an information page that contains the printer code and instructions on how to customize the email address.

To turn o HP ePrint

From the printer control panel, touch (HP ePrint), and then touch (Web Services Settings).

2. Touch ePrint, and then touch O .

NOTE: To remove all Web Services, see Remove Web Services.

ENWW Use Web Services 63

HP Printables

HP Printables allow you to easily locate and print preformatted web content, directly from your printer.

To use HP Printables

From the printer control panel, touch (HP Printables).

2. Touch the HP Printables you want to use.

For more information about individual HP Printables, visit www.hpconnected.com .

To manage HP Printables

●

You can manage your HP Printables with HP Connected. You can add, congure, or remove HP Printables, and set the order in which they appear on your printer control panel display.

Turn o HP Printables

From the printer control panel, touch (HP ePrint), and then touch (Web Services Settings).

2. Touch HP Printables, and then touch O .

NOTE: To remove all Web Services, see Remove Web Services.

Remove Web Services

To remove Web Services, complete the following steps:

From the printer control panel display, touch (HP ePrint), and then touch (Web Services

Settings).

2. Touch Remove Web Services.

64 Chapter 6 Web Services ENWW

7 Work with ink cartridges

This section contains the following topics:

●

Information on ink cartridges and the printhead

●

Check the estimated ink levels

●

Replace the ink cartridges

●

Order ink cartridges

●

Store printing supplies

●

Anonymous usage information storage

●

Ink cartridge warranty information

Information on ink cartridges and the printhead

The following tips help maintain HP ink cartridges and ensure consistent print quality.

●

The instructions in this user guide are for replacing ink cartridges, and are not intended for rst time installation. For the rst time installation, follow the instructions in the setup poster provided with the printer.

●

When you turn the printer o, always use the (Power) button. This allows the printer to cap the printhead and protect it from damage. For more information, see Turn the printer o.

●

Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.

●

Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems.

●

If you are transporting the printer, do the following to prevent ink leaking from the printer or other damage from occurring to the printer:

—

Make sure you turn o the printer by pressing the (Power) button. Wait until all sounds of internal motion stop before unplugging the printer. For more information, see Turn the printer o.

—

The printer must be transported sitting at; it should not be placed on its side, back, front, or top.

CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. Never turn o the printer when ink cartridges are missing.

Check the estimated ink levels

You can check the estimated ink levels from the printer software or from the printer control panel. For information about using the printer software, see Printer management tools. You can also print the printer status report to view this information (see Printer status report).

To check the estimated ink levels from the printer control panel

▲

From the printer control panel (Home) screen, touch ( Ink Information ).

ENWW Information on ink cartridges and the printhead 65

NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a lowink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not have to replace the cartridges until the print quality becomes unacceptable.

NOTE: If you have installed a relled or remanufactured cartridge, or a cartridge that has been used in another printer, the ink level indicator might be inaccurate or unavailable.

NOTE: Ink from the cartridges is used in the printing process in a number of dierent ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink owing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage .

Replace the ink cartridges

If you do not already have replacement ink cartridges for the printer, see Order ink cartridges. Not all cartridges are available in all countries/regions.

For information on recycling used ink supplies, see HP inkjet supplies recycling program.

To replace the ink cartridges

1. Make sure the printer is turned on.

2. Open the ink cartridge access door.

NOTE: Wait until the print carriage stops moving before proceeding.

3. Press the front of the ink cartridge to release it, and then remove it from the slot.

66 Chapter 7 Work with ink cartridges ENWW

4. Remove the new ink cartridge from its packaging.

5. Using the color-coded letters for help, slide the ink cartridge into the empty slot until it clicks securely

into the slot.

Make sure that you insert the ink cartridge into the slot that has the same colored letter as the color you are installing.

6. Repeat steps 3 through 5 for each ink cartridge you are replacing.

7. Close the ink cartridge access door.

Order ink cartridges

To order ink cartridges, go to www.hp.com . (At this time, some portions of the HP website are available in English only.) Ordering cartridges online is not supported in all countries/regions. However, many countries have information on ordering by telephone, locating a local store and printing a shopping list. In addition, you can visit the www.hp.com/buy/supplies page to obtain information about purchasing HP products in your country.

Use only the replacement cartridges that have the same cartridge number as the ink cartridge you are replacing. You can nd the cartridge number in the following places:

ENWW Order ink cartridges 67

●

In the embedded web server, by clicking the Tools tab, and then, under Product Information clicking Ink Gauge. For more information, see Embedded web server.

●

On the printer status report (see Printer status report).

●

On the label of the ink cartridge you are replacing.

●

On a sticker inside the printer. Open the ink cartridge access door to locate the sticker.

●

In the printer software, click Shop, and then click Shop For Supplies Online.

NOTE: The Setup ink cartridge that comes with the printer is not available for separate purchase.

Store printing supplies

●

Keep all ink cartridges in the original sealed packages until they are needed.

●

Ink cartridges can be left in the printer for extended periods of time. However, to assure optimal ink cartridge health, be sure to turn o the printer properly. For more information, see Turn the printer o.

●

Store ink cartridges at room temperature (15-35° C or 59-95° F).

Anonymous usage information storage

The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer. In addition, this memory chip stores a limited set of anonymous information about the usage of the printer, which might include the following: the number of pages printed using the cartridge, the page coverage, frequency of printing, and the printing modes used.

This information helps HP design future printers to meet our customers' printing needs. The data collected from the cartridge memory chip does not contain information that can be used to identify a customer or user of the cartridge or their printer.

HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling program (HP Planet Partners: www.hp.com/recycle ). The memory chips from this sampling are read and studied in order to improve future HP printers. HP partners who assist in recycling this cartridge might have access to this data, as well.

Any third party possessing the cartridge might have access to the anonymous information on the memory chip. If you prefer to not allow access to this information, you can render the chip inoperable. However, after you render the memory chip inoperable, the cartridge cannot be used in an HP printer.

If you are concerned about providing this anonymous information, you can make this information inaccessible by turning o the memory chip's ability to collect the printer's usage information.

To disable the usage information function

1. From the printer control panel, touch Setup .

2. Select Preferences , and then touch Store Anonymous Usage Information.

3. Touch O to disable the collection of usage information.

NOTE: To turn the usage information function on, restore the factory defaults. For more information about

how to restore the defaults, see Restore defaults and settings.

NOTE: You can continue to use the cartridge in the HP printer if you turn o the memory chip's ability to collect the printer's usage information.

68 Chapter 7 Work with ink cartridges ENWW

Ink cartridge warranty information

The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been relled, remanufactured, refurbished, misused, or tampered with.

During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY-MM format, may be found on the product as indicated:

ENWW Ink cartridge warranty information 69

8 Network setup

Additional advanced settings are available from the printer's home page (embedded web server or EWS). For more information, see Embedded web server.

This section contains the following topics:

●

Set up the printer for wireless communication

●

Change network settings

●

Use HP wireless direct

Set up the printer for wireless communication

●

Before you begin

●

Set up the printer on your wireless network

●

Change the connection type

●

Test the wireless connection

●

Turn on or o the wireless capability of the printer

NOTE: If you encounter problems connecting the printer, see Unable to connect the printer wirelessly.

TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing

Center ( www.hp.com/go/wirelessprinting ).

Before you begin

Ensure the following:

●

The printer is not connected to the network using an Ethernet cable.

●

The wireless network is set up and working properly.

●

The printer and the computers that use the printer are on the same network (subnet).

While connecting the printer, you might be prompted to enter the wireless network name (SSID) and a wireless password.

●

The wireless network name is the name of your wireless network.

●

The wireless password prevents other people from connecting to your wireless network without your permission. Depending on the level of security required, your wireless network might use either a WPA passphrase or WEP key.

If you have not changed the network name or the security passkey since setting up your wireless network, you can sometimes nd them on the back or side of the wireless router.

If you cannot nd the network name or the security password or cannot remember this information, see the documentation provided with your computer or with the wireless router. If you still cannot nd this information, contact your network administrator or the person who set up the wireless network.

70 Chapter 8 Network setup ENWW

Set up the printer on your wireless network

Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.

NOTE: Before you proceed, go through the list at Before you begin.

1. From the printer control panel, touch Setup .

2. Touch Network Setup.

3. Touch Wireless Settings.

4. Touch Wireless Setup Wizard .

5. Follow the display instructions to complete the setup.

If you are already using the printer with a dierent type of connection, such as a USB connection, follow the instructions in Change the connection type to set up the printer on your wireless network.

Change the connection type

After you have installed the HP printer software and connected the printer to your computer or to a network, you can use the software to change the connection type (for example, from a USB connection to a wireless connection).

NOTE: Connecting an Ethernet cable turns o the wireless capability of the printer.

To change from an Ethernet connection to a wireless connection (Windows)

1. Remove the Ethernet cable from the printer.

2. Run the Wireless Setup Wizard to make the wireless connection. For more information, see Set up the

printer on your wireless network.

Open the printer software after the installation. For more information, see Open the HP printer software (Windows).

To change from a USB connection to a wireless network (Windows)

Before you proceed, go through the list at Before you begin.

1. Depending on your operating system, do one of the following:

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, select the printer name, and then click Utilities.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, select the printer name, and then click Utilities.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder of your printer.

2. Click Printer Setup & Software.

3. Select Convert a USB connected printer to wireless. Follow the onscreen instructions.

To change from a USB or Ethernet connection to a wireless connection (OS X)

Before you proceed, go through the list at Before you begin.

1. Connect the printer to your wireless network.

2. Open System Preferences .

ENWW Set up the printer for wireless communication 71

3. Depending on your operating system, click Print & Fax , Print & Scan , or Printers & Scanners in the Hardware section.

4. Select your printer in the left pane and click - at the bottom of the list. Do the same for the fax entry, if

there is one for the current connection.

5. Open HP Utility.

HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk.

6. Choose Devices > HP Auto Wireless Connect and follow the prompts.

Learn more about how to change from a USB to wireless connection. Click here to go online for more

information. At this time, this website might not be available in all languages.

To change from a wireless connection to a USB or Ethernet connection (Windows)

●

Connect the USB or Ethernet cable to the printer.

To change from a wireless connection to a USB or Ethernet connection (OS X)

Add the printer to the print queue.

1. Open System Preferences .

2. Depending on your operating system, click Print & Fax , Print & Scan , or Printers & Scanners in the Hardware section.

3. Click + below the list of printers at the left.

4. Select the printer from the list of detected printers, and click Add.

Test the wireless connection

Print the wireless test report for information about the printer wireless connection. The wireless test report provides information about the printer status, hardware (MAC) address, and IP address. If the printer is connected to a network, the test report displays details about the network settings.

To print the wireless test report

From the printer control panel, touch (the Wireless button), and then touch (the Settings

button).

2. Touch Print Reports

3. Touch Wireless Test Report.

Turn on or o the wireless capability of the printer

The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on.

NOTE: Connecting an Ethernet cable to the printer automatically turns o the wireless capability and the Wireless light.

1. From the printer control panel, touch Setup and then touch Network Setup.

2. Touch Wireless Settings.

3. Touch Wireless to turn it on or o.

72 Chapter 8 Network setup ENWW

Change network settings

From the printer control panel, you can set up and manage your printer' wireless connection and perform a variety of network management tasks. This includes viewing and changing network settings, restoring network defaults, and turning the wireless function on or o.

CAUTION: Network settings are provided for your convenience. However, unless you are an advanced user, you should not change some of these settings (such as the link speed, IP settings, default gateway, and rewall settings).

To print network settings

Use one of the following ways:

●

From the printer control panel, touch (Wireless) or (Ethernet). The network status screen is

displayed. Select

●

Print the network conguration page. For more information, see Network conguration page.

To set the link speed

You can change the speed at which data is transmitted over the network. The default is Automatic.

1. From the printer control panel, touch Setup and then touch Network Setup.

2. Touch Ethernet Settings.

Print Details to print the network conguation page.

3. Select Advanced Settings.

4. Touch Link Speed.

5. Touch the appropriate option that matches your network hardware.

To change IP settings

The default IP setting for the IP settings is Automatic, which sets the IP settings automatically. If you are an advanced user and want to use dierent settings (such as the IP address, subnet mask, or the default gateway), you can change them manually.

CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP address during the installation, your network components cannot connect with the printer.

1. From the printer control panel, touch Setup and then touch Network Setup.

2. Touch Ethernet Settings or Wireless Settings.

3. Touch Advanced Settings.

4. Touch IP Settings.

5. A message appears warning that changing the IP address removes the printer from the network. Touch OK to continue.

6. Automatic is selected by default. To change the settings manually, touch Manual, and then enter the

appropriate information for the following settings:

●

IP Address

●

Subnet Mask

ENWW Change network settings 73

●

Default Gateway

●

DNS Address

7. Enter your changes, and then touch Done .

8. Touch OK .

Use HP wireless direct

With HP wireless direct, you can print wirelessly from a computer, smart phone, tablet, or other wirelesscapable device—without connecting to an existing wireless network.

Guidelines when using HP wireless direct

●

Make sure your computer or mobile device has the necessary software.

If you are using a computer, make sure you have installed the printer software provided with the printer.

●

If you have not installed the HP printer software on the computer, connect to HP wireless direct rst and then install the printer software. Select Wireless when prompted by the printer software for a connection type.

●

If you are using a mobile device, make sure you have installed a compatible printing app. For more information about mobile printing, visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html.

●

Make sure HP wireless direct is turned on in the printer and, if necessary, security is enabled.

●

Up to ve computers and mobile devices can use the same HP wireless direct connection.

●

HP wireless direct can be used while the printer is also connected either to a computer using a USB cable or to a network using a wireless connection.

●

HP wireless direct cannot be used to connect a computer, mobile device, or printer to the Internet.

To turn on HP wireless direct

From the printer control panel, touch (HP wireless direct).

2. Touch On for HP Wireless Direct.

TIP: If you would like to use HP wireless direct with greater security and if the computer or mobile

device supports WPA2 encryption, touch Security to enable or disable security. With security enabled, only users with the password can connect wirelessly to the printer. Without enabling security, anyone with a wireless device within the wireless range of the printer can connect to the printer.

3. Touch HP Wireless Direct Name to display the HP wireless direct name.

4. If you have enabled security, touch Security Password to display the HP wireless direct password.

TIP: You can also turn on HP wireless direct from the EWS. For more information about using the EWS, see

Embedded web server.

74 Chapter 8 Network setup ENWW

To print from a wireless-capable mobile device

Make sure you have installed a compatible printing app on your mobile device. For more information, visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html.

1. Make sure you have turned on HP wireless direct on the printer.

2. Turn on the Wi-Fi connection on your mobile device. For more information, see the documentation

provided with the mobile device.

NOTE: If your mobile device does not support Wi-Fi, you are not able to use HP wireless direct.

3. From the mobile device, connect to a new network. Use the process you normally use to connect to a

new wireless network or hotspot. Choose the HP wireless direct name from the list of wireless networks shown such as HP-Print-**-Oicejet XXXX (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer).

If HP wireless direct is turned on with security, enter the password when prompted.

4. Print your document.

To print from a wireless-capable computer (Windows)

1. Make sure you have turned on HP wireless direct on the printer.

2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with

the computer.

NOTE: If your computer does not support Wi-Fi, you are not able to use HP wireless direct.

3. From the computer, connect to a new network. Use the process you normally use to connect to a new

wireless network or hotspot. Choose the HP wireless direct name from the list of wireless networks shown such as HP-Print-**-Oicejet XXXX (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer).

If HP wireless direct is turned on with security, enter the password when prompted.

4. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless network. If the printer has been installed and connected to your computer with a USB cable, follow the steps below to install the printer software using the HP HP wireless direct connection.

a. Depending on your operating system, do one of the following:

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, select the printer name, and then click Utilities.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, select the printer name, and then click Utilities.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder of your printer.

b. Click Printer Setup & Software, and then select Connect a new printer.

c. When the Connection Options software screen appears, select Wireless.

Select your HP printer software from the list of detected printers.

d. Follow the on-screen instructions.

5. Print your document.

ENWW Use HP wireless direct 75

To print from a wireless-capable computer (OS X)

1. Make sure you have turned on HP wireless direct on the printer.

2. Turn on Wi-Fi on the computer.

For more information, see the documentation provided by Apple.

3. Click the Wi-Fi icon and choose the HP wireless direct name, such as HP-Print-**-Oicejet XXXX (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer).

If HP wireless direct is turned on with security, enter the password when prompted.

4. Add the printer.

a. Open System Preferences .

b. Depending on your operating system, click Print & Fax , Print & Scan , or Printers & Scanners in

the Hardware section.

c. Click + below the list of printers at the left.

d. Select the printer from the list of detected printers (the word “Bonjour” is listed the right column

beside the printer name), and click Add.

Click here for online troubleshooting for HP wireless direct, or for more help with setting up HP

wireless direct. At this time, this website might not be available in all languages.

76 Chapter 8 Network setup ENWW

9 Printer management tools

This section contains the following topics:

●

Toolbox (Windows)

●

HP Utility (OS X)

●

Embedded web server

Toolbox (Windows)

The Toolbox provides maintenance information about the printer.

NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the system requirements. System requirements can be found in the Readme le, which is available on the HP printer software CD provided with your printer.

To open the Toolbox

1. Open the HP printer software. For more information, see Open the HP printer software (Windows).

2. Click Print, Scan & Fax .

3. Click Maintain Your Printer.

HP Utility (OS X)

HP Utility contains tools to congure print settings, calibrate the printer, order supplies online, and nd website support information.

NOTE: The features available in HP Utility vary depending on the selected printer.

Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until the print quality becomes unacceptable.

Double-click HP Utility in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk.

Embedded web server

When the printer is connected to a network, you can use the printer's embedded web server (EWS) to view status information, change settings, and manage it from your computer.

NOTE: To view or change some settings, you might need a password.

NOTE: You can open and use the embedded web server without being connected to the Internet. However,

some features are not available.

●

About cookies

●

Open the embedded web server

ENWW Toolbox (Windows) 77

●

Control panel lock

●

Embedded web server cannot be opened

About cookies

The embedded Web server (EWS) places very small text les (cookies) on your hard drive when you are browsing. These les let the EWS recognize your computer the next time you visit. For example, if you have congured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language. Some cookies (such as the cookie that stores customer-specic preferences) are stored on the computer until you clear them manually.

You can congure your browser to accept all cookies, or you can congure it to alert you every time a cookie is oered, which allows you to decide which cookies to accept or refuse. You can also use your browser to remove unwanted cookies.

Depending on your printer, if you disable cookies, you also disable one or more of the following features:

●

Using some setup wizards

●

Remembering the EWS browser language setting

●

Personalizing the EWS Home page

For information about how to change your privacy and cookie settings and how to view or delete cookies, see the documentation available with your Web browser.

Open the embedded web server

You can access the embedded web server through either a network or HP wireless direct.

To open the embedded web server through a network

1. Find out the IP address or hostname of the printer from the network conguration page.

For more information, see Network conguration page.

2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer.

For example, if the IP address is 123.123.123.123, type the following address into the web browser:

http://123.123.123.123

To open the embedded web server through HP wireless direct

Touch (HP wireless direct) from the printer control panel display.

2. If the display shows that HP wireless direct is O , touch HP Wireless Direct to turn it on.

3. From your wireless computer, turn wireless on, search for and connect to the HP wireless direct name. If

you have HP wireless direct security on, enter the HP wireless direct password when prompted.

4. In a supported web browser on your computer, type the following address: http://

192.168.223.1

Control panel lock

To prevent unauthorized use of certain features on the printer control panel, you can lock the features from the embedded web server (EWS).

78 Chapter 9 Printer management tools ENWW

Once the control panel lock is turned on, certain features will not be accessible from the control panel. The setting for control panel lock itself can also be secured by setting an administrator password in EWS. The password must be entered when accessing the setting for turning on or o the control panel lock.

Embedded web server cannot be opened

Check your network setup

●

Make sure you are not using a phone cord or a crossover cable to connect the printer to the network.

●

Make sure the network cable is securely connected to the printer.

●

Make sure the network hub, switch, or router is turned on and working correctly.

Check the computer

●

Make sure the computer that you are using is connected to the network.

NOTE: You may also access the EWS if the printer's HP wireless direct is turned on, and you know the printer's IP address.

Check your web browser

●

Make sure the web browser meets the minimum system requirements. For more information, see system requirements in the printer's Readme le found on the HP printer software CD.

●

If your web browser uses any proxy settings to connect to the Internet, try turning o these settings. For more information, see the documentation available with your web browser.

●

Make sure JavaScript and cookies are enabled in your web browser. For more information, see the documentation available with your web browser.

Check the printer IP address

●

To check the IP address of the printer, obtain the IP address by printing a network conguration page. From the printer control panel display, touch Setup , touch Reports , and then touch Network Conguration Report.

●

Ping the printer using the IP address from the command prompt (Windows) or from Network Utility (OS X).

NOTE: OS X Lion and OS X Mountain Lion: Network Utility is located in the Utilities folder in the Applications folder at the top level of the hard disk.

OS X Mavericks: Open Finder, hold down the Option key and choose System Information from the Apple ( ) menu. Choose Window > Network Utility.

For example, if the IP address is 123.123.123.123, type the following at the command prompt (Windows):

C:\ping 123.123.123.123

In Network Utility (OS X), click the Ping tab, type the 123.123.123.123 in the box, and then click Ping.

If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect.

TIP: If you are using a computer running Windows, you can visit the HP online support website at www.hp.com/support . This website provides information and utilities that can help you correct many common printer problems.

ENWW Embedded web server 79

10 Solve a problem

The information in this section suggests solutions to common problems. If your printer is not operating correctly and these suggestions did not solve your problem, try using one of the support services listed in HP support to obtain assistance.

This section contains the following topics:

●

HP support

●

Get help from the printer control panel

●

Understand printer reports

●

Solve printer problems

●

Solve printing problems

●

Solve copy problems

●

Solve scan problems

●

Solve fax problems

●

Solve problems using Web Services

●

Solve network problems

●

Maintain the printer

●

Clear paper jams

●

Clear the print carriage

●

Restore defaults and settings

HP support

●

Register printer

●

Support process

●

Obtain electronic support

●

HP support by phone

By taking just a few quick minutes to register, you can enjoy quicker service, more eicient support, and product support alerts. If you did not register your printer while installing the software, you can register now at http://www.register.hp.com.

80 Chapter 10 Solve a problem ENWW

Support process

If you have a problem, follow these steps:

1. Check the documentation that came with the printer.

2. Visit the HP online support website at www.hp.com/support .

HP online support is available to all HP customers. It is the fastest source for up-to-date product information and expert assistance, and includes the following features:

●

Fast access to qualied online support specialists

●

Software and driver updates for the printer

●

Valuable troubleshooting information for common problems

●

Proactive printer updates, support alerts, and HP newsgrams that are available when you register the printer

3. Call HP support. For more information, see HP support by phone.

Support options and availability vary by printer, country/region, and language.

Obtain electronic support

To nd support and warranty information, go to the HP website at www.hp.com/support . This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information about calling for technical support.

This website also oers technical support, drivers, supplies, ordering information and other options such as:

●

Access online support pages.

●

Send HP an email message for answers to your questions.

●

Connect with an HP technician by using online chat.

●

Check for HP software updates.

You can also obtain support from the HP software for Windows or OS X, which provide easy, step-by-step solutions to common printing problems. For more information, see Printer management tools.

Support options and availability vary by printer, country/region, and language.

HP support by phone

Phone support options and availability vary by printer, country/region, and language.

This section contains the following topics:

●

Before you call

●

Phone support period

●

Support phone numbers

●

After the phone support period

Before you call

Call HP support while you are in front of the printer and a computer it is connected to. Be prepared to provide the following information:

ENWW HP support 81

●

Model number

●

Serial number (located on the back or bottom of the printer)

●

Messages that appear when the situation occurs

●

Answers to these questions:

—

Has this situation happened before?

—

Can you re-create it?

—

Did you add any new hardware or software to your computer at about the time that this situation began?

—

Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)?

If you need to call HP, it is often useful to print the printer status report before calling.

Phone support period

One year of phone support is available in North America, Asia Pacic, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support . Standard phone company charges apply.

Support phone numbers

For the most current HP list of telephone support numbers and call costs information, see www.hp.com/ support .

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support website: www.hp.com/support . Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Get help from the printer control panel

You can use the printer’s help topics to learn more about the printer, and some help topics include animations that guide you through procedures, such as clearing jams.

To open the help topics from the printer control panel, touch “ (Help) from the Home screen.

Understand printer reports

You can print the following reports to help troubleshoot problems with the printer.

●

Printer status report

●

Network conguration page

●

Print quality report

●

Wireless test report

●

Web access report

82 Chapter 10 Solve a problem ENWW

Printer status report

Use the printer status report to view current printer information and ink cartridge status. Also use the printer status report to help you troubleshoot problems with the printer.

The printer status report also contains a log of recent events.

If you need to call HP, it is often useful to print the printer status report before calling.

To print the Printer Status Report

1. From the printer control panel, touch Setup .

2. Touch Reports and then touch Printer Status Report.

1. Product Information: Shows printer information (such as the printer name, model number, serial

number, and rmware version number), and the accessories that are installed (such as the automatic two-sided printing accessory or duplexer).

2. Print Usage Information: Shows summary information about pages printed from the printer.

3. Ink Delivery System Information: Shows the estimated ink levels (represented in graphical form as

gauges) and the part numbers and warranty expiration dates for the ink cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until the print quality becomes unacceptable.

4. Additional Assistance: Provides information about where you can go to get more information about the printer, as well as information about how to set up a Fax Test and how to run a Wireless Network Test.

ENWW Understand printer reports 83

Network conguration page

If the printer is connected to a network, you can print a network conguration page to view the network settings for the printer and a list of networks detected by your printer. The last page of the report includes a list of all detectable wireless networks in the area, along with signal strength and the channels being used. This might help you select a channel for your network which is not heavily used by other networks (which will improve network performance).

You can use the network conguration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling.

To print the network conguration page

1. From the printer control panel, touch Setup .

2. Touch Reports and then touch Network Conguration Report.

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1. General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the embedded web server.

2. 802.3 Wired: Shows information about the active Ethernet network connection, such as the IP address, subnet mask, default gateway, as well as the hardware address of the printer.

3. 802.11 Wireless: Shows information about your wireless network connection, such as the host name, IP address, subnet mask, default gateway, and server. It also indicates the network name (SSID), the relative signal strengths and the channels being used. You can check the network list to view if your own network signal strength is good and change the wireless communication setup using Wireless Setup Wizard. For more information, see Change the connection type.

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4. HP wireless direct: Shows information about your HP wireless direct connection, such as the network name (SSID), IP address, subnet mask, default gateway, and server.

5. Miscellaneous: Shows information about more advanced network settings.

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Port 9100: The printer supports raw IP printing through TCP Port 9100. This HP-proprietary TCP/IP port on the printer is the default port for printing. It is accessed by HP software (for example, the HP Standard Port).

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Bonjour: Bonjour services (which use mDNS, or Multicast Domain Name System) are typically used on small networks for IP address and name resolution (through UDP port 5353), where a conventional DNS server is not used.

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SLP: Service Location Protocol (SLP) is an Internet standard network protocol that provides a framework to allow networking applications to discover the existence, location, and conguration of networked services in enterprise networks. This protocol simplies discovery and use of network resources such as printers, web servers, fax machines, video cameras, les systems, backup devices (tape drives), databases, directories, mail servers, calendars.

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Microsoft Web Services: Enable or disable the Microsoft Web Services Dynamic Discovery (WS Discovery) protocols or Microsoft Web Services for Devices (WSD) Print services supported on the printer. Disable unused print services to prevent access through those services.

NOTE: For more information about WS Discovery and WSD Print, visit www.microsoft.com.

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IPP: Internet Printing Protocol (IPP) is a standard network protocol for remote printing. Unlike other remote IP-based protocols, IPP supports access control, authentication, and encryption, allowing for more secure printing.

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Proxy Settings: Shows information about proxy address, port, and the status of authentication. You can change the proxy settings from EWS.

To change the proxy settings, click Network from EWS, click Proxy Settings, and select the appropriate options.

Print quality report

Print quality problems can have many causes-software settings, a poor image le, or the printing system itself. If you are unhappy with the quality of your prints, a Print Quality Diagnostic page can help you determine if the printing system is working correctly.

To print a print quality report

1. From the printer control panel, touch Setup .

2. Touch Reports .

3. Touch Print Quality Report.

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If defects are seen on the page, follow the steps below:

1. If the Print Quality report shows faded, partial, streaked, or missing color bars or patterns, check for depleted ink cartridges, and replace the ink cartridge that corresponds to the defective color bar or color pattern. If there is no depleted ink cartridge, remove and reinstall all ink cartridges to make sure they are properly installed.

Do not remove the depleted cartridge until you have a new ink cartridge available to replace. For information about how to install new cartridges, see Replace the ink cartridges.

2. If the lines in Test Pattern 1 are not straight and connected, align the printer. For more information, see Maintain the printhead and ink cartridges.

3. If you see white lines across any of the color blocks in Test Pattern 2, clean the printhead. For more information, see Maintain the printhead and ink cartridges.

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4. If you see white or dark lines where the arrows are pointing in Test Pattern 3, align the printhead. For more information, see Maintain the printhead and ink cartridges.

5. If none of the previous steps have helped, contact HP support to replace the printhead. For more information, see HP support.

Wireless test report

To print the wireless test report

From the printer control panel, touch (the Wireless button), and then touch (the Settings

button).

2. Touch Print Reports.

3. Touch Wireless Test Report.

Web access report

Print the web access report to help identify internet connectivity issues which can aect Web Services.

To print the web access report

1. From the printer control panel, touch Setup .

2. Touch Reports .

3. Touch Web Access Report.

Solve printer problems

TIP: (Windows) Run the HP Print and Scan Doctor to diagnose and automatically x printing, scanning, and

copying issues. The application is only available in some languages.

The printer shuts down unexpectedly

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Check the power and power connections.

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Make sure the printer's power cord is connected rmly to a functioning power outlet.

Printhead alignment fails

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If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails.

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If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a defective sensor. To clean the printhead, see Maintain the printhead and ink cartridges.

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If cleaning the printhead does not solve the problem, contact HP support. Go to www.hp.com/support . This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support.

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HP Officejet 6820 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

1 How do I?

2 Get started

Accessibility

HP EcoSolutions (HP and the Environment)

Manage Power

Optimize Printing Supplies

Understand the printer parts

Front view

Printing supplies area

Back view

Use the printer control panel

Overview of buttons and lights

Control panel display icons

Change printer settings

Paper basics

Recommended papers for printing

Order HP paper supplies

Tips for selecting and using paper

Load paper

Load an original on the scanner glass

Load an original in the document feeder

Update the printer

Open the HP printer software (Windows)

3 Print

Print documents

Print brochures

Print on envelopes

Print photos

Print on special and custom-size paper

Print on both sides (duplexing)

Print using the maximum dpi

Tips for print success

Print with AirPrint™

4 Copy and scan

Copy

Scan

Scan to a computer

Scan to a memory device

Scan to Email

Set up Scan to Email

Use Scan to Email

Change account settings

Scan using Webscan

Scanning documents as editable text

Scan documents as editable text

Guidelines for scanning documents as editable text

Send a fax

Send a standard fax

Send a standard fax from the computer

Send a fax from a phone

Send a fax using monitor dialing

Send a fax from memory

Send a fax to multiple recipients

Send a fax in Error Correction Mode

Receive a fax

Receive a fax manually

Set up backup fax

Reprint received faxes from memory

Forward faxes to another number

Set automatic reduction for incoming faxes

Block unwanted fax numbers

Receive faxes using HP Digital Fax

HP Digital Fax requirements

Activate HP Digital Fax

Modify HP Digital Fax settings

Set up phone book contacts

Set up and change phone book contacts

Set up and change group phone book contacts

Delete phone book contacts

Print a list of phone book contacts

Change fax settings

Set the answer mode (Auto answer)

Set the number of rings before answering

Change the answer ring pattern for distinctive ring

Set the dial type

Set the redial options