HP LASERJET PRO M26A User Manual

Download

LaserJet Pro MFP M25-M27

User Guide

M25-M27

www.hp.com/support/ljM25-M27mfp

HP LaserJet Pro MFP M25-M27

User Guide

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 1, 10/2016

Trademark Credits

Adobe

, Adobe Photoshop®, Acrobat®, and

PostScript

are trademarks of Adobe Systems

Incorporated.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.

OS X is a trademark of Apple Inc., registered in the U.S. and other countries.

Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

Table of contents

1 Printer overview ........................................................................................................................................... 1

Printer views .......................................................................................................................................................... 2

Printer front view ................................................................................................................................ 2

Printer back view ................................................................................................................................. 2

LED control-panel view (M26a models) .............................................................................................. 3

LCD control-panel view (M26nw models) ........................................................................................... 4

Printer specifications ............................................................................................................................................. 6

Technical specifications ...................................................................................................................... 6

Supported operating systems ............................................................................................................ 7

Mobile printing solutions .................................................................................................................... 8

Printer dimensions .............................................................................................................................. 9

Power consumption, electrical specifications, and acoustic emissions ............................................ 9

Operating-environment range ............................................................................................................ 9

Printer hardware setup and software installation ............................................................................................. 10

2 Paper trays ................................................................................................................................................. 11

Load the input tray .............................................................................................................................................. 12

Load the input tray .............................................................................................................................................. 15

Tray adjustment for small paper sizes ............................................................................................. 16

Load and print envelopes .................................................................................................................................... 18

Introduction ....................................................................................................................................... 18

Print envelopes ................................................................................................................................. 18

Envelope orientation ......................................................................................................................... 18

3 Supplies, accessories, and parts ................................................................................................................... 19

Order supplies, accessories, and parts ............................................................................................................... 20

Ordering ............................................................................................................................................. 20

Supplies and accessories .................................................................................................................. 20

Customer self-repair parts ............................................................................................................... 20

Replace the toner cartridge ................................................................................................................................. 21

Introduction ....................................................................................................................................... 21

ENWW iii

Toner-cartridge information ............................................................................................................. 21

Remove and replace the toner cartridge .......................................................................................... 22

4 Print ........................................................................................................................................................... 25

Print tasks (Windows) .......................................................................................................................................... 26

How to print (Windows) ..................................................................................................................... 26

Manually print on both sides (Windows) .......................................................................................... 27

Print multiple pages per sheet (Windows) ....................................................................................... 28

Select the paper type (Windows) ...................................................................................................... 31

Additional printing information ........................................................................................................ 33

Print tasks (OS X) ................................................................................................................................................. 34

How to print (OS X) ............................................................................................................................ 34

Manually print on both sides (OS X) .................................................................................................. 34

Print multiple pages per sheet (OS X) ............................................................................................... 35

Select the paper type (OS X) ............................................................................................................. 35

Additional print tasks ........................................................................................................................ 36

Mobile printing ..................................................................................................................................................... 37

Introduction ....................................................................................................................................... 37

Wireless Direct (wireless models only) ............................................................................................. 37

Enable or disable Wireless Direct ................................................................................... 37

Change the printer Wireless Direct name ....................................................................... 38

HP ePrint via email ............................................................................................................................ 39

HP ePrint software ............................................................................................................................ 40

Android embedded printing .............................................................................................................. 40

5 Copy ........................................................................................................................................................... 43

Make a copy ......................................................................................................................................................... 44

Copy on both sides (duplex) ................................................................................................................................ 45

Copy on both sides manually ............................................................................................................ 45

6 Scan ........................................................................................................................................................... 47

Scan by using the HP Scan software (Windows) ................................................................................................. 48

Scan by using the HP Scan software (OS X) ........................................................................................................ 49

7 Manage the printer ...................................................................................................................................... 51

Change the printer connection type (Windows) .................................................................................................. 52

Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ................ 53

Advanced configuration with HP Utility for OS X ................................................................................................ 55

Open HP Utility .................................................................................................................................. 55

HP Utility features ............................................................................................................................. 55

iv ENWW

Configure IP network settings ............................................................................................................................. 57

Introduction ....................................................................................................................................... 57

Printer sharing disclaimer ................................................................................................................. 57

View or change network settings ..................................................................................................... 57

Rename the printer on a network ..................................................................................................... 57

Manually configure IPv4 TCP/IP parameters from the control panel .............................................. 58

Printer security features ..................................................................................................................................... 59

Introduction ....................................................................................................................................... 59

Assign or change the system password using the Embedded Web Server ..................................... 59

Energy-conservation settings ............................................................................................................................. 61

Introduction ....................................................................................................................................... 61

Print with EconoMode ....................................................................................................................... 61

Set the Sleep/Auto Off After Inactivity setting ................................................................................. 62

Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of

power ................................................................................................................................................. 62

Set the Delay Shut Down setting ...................................................................................................... 63

Update the firmware ........................................................................................................................................... 65

Update the firmware using the Firmware Update Utility ................................................................. 65

8 Solve problems ........................................................................................................................................... 67

Customer support ................................................................................................................................................ 68

Interpret control-panel light patterns (LED model only) ................................................................................... 69

Restore the factory-set defaults ........................................................................................................................ 71

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ........................ 72

Change the “Very Low” settings ....................................................................................................... 72

Order supplies ................................................................................................................................... 73

Solve paper feed or jam problems ...................................................................................................................... 74

Introduction ....................................................................................................................................... 74

Solve paper feed or jam problems .................................................................................................... 74

The product does not pick up paper ............................................................................... 74

The product picks up multiple sheets of paper .............................................................. 74

Frequent or recurring paper jams .................................................................................. 74

Prevent paper jams ......................................................................................................... 75

Clear paper jams .................................................................................................................................................. 77

Introduction ....................................................................................................................................... 77

Paper jam locations ........................................................................................................................... 77

Clear jams from the input tray .......................................................................................................... 77

Clear jams in the toner-cartridge area ............................................................................................. 80

Clear jams in the output bin .............................................................................................................. 83

Improve print quality ........................................................................................................................................... 87

Introduction ....................................................................................................................................... 87

ENWW v

Print from a different software program ......................................................................................... 87

Check the paper-type setting for the print job ................................................................................. 87

Check the paper type setting (Windows) ....................................................................... 87

Check the paper type setting (OS X) ............................................................................... 87

Check toner-cartridge status ............................................................................................................ 87

Clean the printer ................................................................................................................................ 88

Print a cleaning page ...................................................................................................... 88

Visually inspect the toner cartridge and imaging drum ................................................................... 89

Check paper and the printing environment ...................................................................................... 89

Use paper that meets HP specifications ........................................................................ 89

Check the printer environment ....................................................................................... 89

Check the EconoMode settings ....................................................................................... 89

Improve copy and scan image quality ................................................................................................................. 91

Introduction ....................................................................................................................................... 91

Check the scanner glass for dirt and smudges ................................................................................. 91

Check the paper settings .................................................................................................................. 91

LED control panel ............................................................................................................ 91

LCD control panel ............................................................................................................ 92

Optimize for text or pictures ............................................................................................................. 92

Edge-to-edge copying ...................................................................................................................... 92

Solve wired network problems ........................................................................................................................... 94

Introduction ....................................................................................................................................... 94

Poor physical connection .................................................................................................................. 94

The computer is using the incorrect IP address for the printer ....................................................... 94

The computer is unable to communicate with the printer ............................................................... 94

New software programs might be causing compatibility problems ................................................ 95

The computer or workstation might be set up incorrectly .............................................................. 95

The printer is disabled, or other network settings are incorrect ..................................................... 95

Solve wireless network problems ....................................................................................................................... 96

Introduction ....................................................................................................................................... 96

Wireless connectivity checklist ......................................................................................................... 96

The printer does not print after the wireless configuration completes .......................................... 97

The printer does not print, and the computer has a third-party firewall installed ......................... 97

The wireless connection does not work after moving the wireless router or printer ..................... 97

Cannot connect more computers to the wireless printer ................................................................ 97

The wireless printer loses communication when connected to a VPN ............................................ 98

The network does not appear in the wireless networks list ............................................................ 98

The wireless network is not functioning .......................................................................................... 98

Perform a wireless network diagnostic test .................................................................................... 98

Reduce interference on a wireless network ..................................................................................... 99

vi ENWW

Index ........................................................................................................................................................... 101

ENWW vii

viii ENWW

1 Printer overview

●

Printer views

●

Printer specifications

●

Printer hardware setup and software installation

For more information:

The following information is correct at the time of publication. For current information, see

support/ljM25-M27mfp.

HP's all-inclusive help for the printer includes the following information:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

www.hp.com/

ENWW 1

Printer views

Printer front view

1 2

1 Output bin

2 Scanner

3 Power on/off button

4 Control panel (tilts up for easier viewing and type varies by model)

5 Short-paper extender tool

6 Input tray

Printer back view

1 Slot for cable-type security lock

2 Hi-Speed USB 2.0

2 Chapter 1 Printer overview ENWW

3 Ethernet port

4 Power connection

LED control-panel view (M26a models)

2 3 4 5

891011

1 Control panel LED display This screen displays numerical information for copy jobs.

2Up

3 Reduce/Enlarge copy light Indicates the copy-size reduction or enlargement feature that is active.

4 Darker/Lighter copy light Indicates the copy-darkness feature is active.

5 Number Of Copies light Indicates the number-of-copies feature is active.

and Down arrow

buttons

Setup

button

Use these buttons to increase or decrease the value that appears on the display.

Use this button to scroll between the copy settings for number of copies, darkness, and copy size for each job. The default option is the number of copies. To change the default settings for all jobs, scroll to the setting and then press and hold the button for 3 seconds. When the light is blinking, adjust the setting. Press this button again to save the setting.

Start Copy

8Cancel

9 Toner-level status light Indicates the level of toner in the toner-cartridge is low.

Attention

Ready

button

button Press this button to perform the following actions:

LED

Press this button to start a copy job.

●

Cancel a print job when the printer is printing.

●

Reset the current copy settings to the default values when the printer is idle.

●

Exit Copy Default Setting mode without saving the value when the printer is in Copy Default Setting mode.

The Attention light blinks when the printer requires user attention, such as when the printer runs out of paper or a toner-cartridge needs to be changed.

The Ready light glows without blinking when the printer is ready to print.

ENWW Printer views 3

LCD control-panel view (M26nw models)

Wireless

(wireless models only)

button

2 5

1112

Use this button to navigate the open the Wireless menu and wireless status information.

2 Setup

4 OK button Use the OK button for the following actions:

6 Power on/off button Use this button to turn the printer on or off.

7Cancel

button Use this button to open the Setup menu.

Left arrow

Right arrow

button Use this button to cancel a print job or to exit the control panel menus.

Copy Settings

button

Lighter/Darker

button

Use this button to navigate through the menus or to decrease a value that appears on the display

●

Open the control-panel menus.

●

Open a submenu displayed on the control-panel display.

●

Select a menu item.

●

Clear some errors.

●

Begin a print job in response to a control-panel prompt (for example, when the message Press [OK] to continue appears on the control-panel display).

Use this button to navigate through the menus or to increase a value that appears on the display.

Use this button to open the Copy Settings menu.

Use this button to lighten or darken copies.

4 Chapter 1 Printer overview ENWW

Number of Copies

button

Use this button to set the number of copies to be produced.

Back arrow

Start Copy

13 ePrint button Use this button to open the Web Services menu.

button

Use this button for the following actions:

●

Exit the control-panel menus.

●

Scroll back to a previous menu in a submenu list.

●

Scroll back to a previous menu item in a submenu list (without saving changes to the menu item).

Use this button to start a copy job.

ENWW Printer views 5

Printer specifications

IMPORTANT: The following specifications are correct at the time of publication, but they are subject to

change. For current information, see

●

Technical specifications

●

Supported operating systems

●

Mobile printing solutions

●

Printer dimensions

●

Power consumption, electrical specifications, and acoustic emissions

●

Operating-environment range

Technical specifications

See www.hp.com/support/ljM25-M27mfp for current information.

www.hp.com/support/ljM25-M27mfp.

6 Chapter 1 Printer overview ENWW

Supported operating systems

The following information applies to the printer-specific Windows PCLmS and OS X print drivers.

Windows: The HP Software Installer installs the PCLmS driver depending on the Windows operating system along with optional software when using the full software installer. See the software installation notes for more information.

OS X: Mac computers are supported with this printer. Download HP Easy Start either from the printer installation CD or from the software installation notes for more information.

123.hp.com, and then use HP Easy Start to install the HP print driver and utility. See

1. Go to

123.hp.com.

2. Follow the steps provided to download the printer software.

Operating system Print driver installed Notes

Windows® XP, 32-bit The HP PCLmS printer-specific print

Windows Vista®, 32-bit and 64– bit

Windows 7, 32-bit and 64-bit The HP PCLmS printer-specific print

Windows 8, 32-bit and 64-bit The HP PCLmS printer-specific print

Windows 8.1, 32–bit and 64–bit The HP PCLmS printer-specific print

driver is installed for this operating system as part of the full software installation.

The HP PCLmS printer-specific print driver is installed for this operating system as part of the full software installation.

driver is installed for this operating system as part of the full software installation.

Windows 10, 32–bit and 64–bit The HP PCLmS printer-specific print

Windows Server 2003, 32-bit The HP PCLmS printer-specific print

Windows Server 2008, 32-bit and 64-bit

driver is installed for this operating system as part of the full software installation.

driver is installed for this operating system as part of the basic software installation. The basic installer installs the driver only.

The HP PCLmS printer-specific print driver is installed for this operating system as part of the basic software installation.

ENWW Printer specifications 7

Operating system Print driver installed Notes

Windows Server 2012, 64–bit and R2, 64–bit

OS X 10.9 Mavericks, 10.10 Yosemite, and 10.11 El Capitan

NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM25-M27mfp for

HP's all-inclusive help for the printer.

Mobile printing solutions

HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to

go/LaserJetMobilePrinting.

NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.

The HP PCLmS printer-specific print driver is installed for this operating system as part of the basic software installation.

The OS X print driver and print utility are available for download from either the installation CD or

123.hp.com.

Download HP Easy Start either from the printer installation CD or from install the HP print driver and utility.

1. Go to

2. Follow the steps provided to download the printer

123.hp.com, and then use HP Easy Start to

123.hp.com.

software.

www.hp.com/

●

Wireless Direct (wireless models only)

●

HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected)

●

HP ePrint software

8 Chapter 1 Printer overview ENWW

Printer dimensions

Printer fully closed Printer fully open

1. Height 254 mm (10 in) 410 mm (16.1 in)

2. Width 420 mm (16.5 in) 420 mm (16.5 in)

3. Depth 266 mm (14.4 in) 365 mm (17.2 in)

Weight (with cartridges) 8.2 kg (18.1 lb)

Power consumption, electrical specifications, and acoustic emissions

See www.hp.com/support/ljM25-M27mfp for current information.

CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert

operating voltages. This will damage the printer and void the printer warranty.

Operating-environment range

Environment Recommended Allowed

Temperature 17° to 25°C (62.6° to 77°F) 15° to 30°C (59° to 86°F)

Relative humidity 30% to 70% relative humidity (RH), non-

condensing

Altitude Not applicable 0 to 3048 m (0 to 10,000 ft)

ENWW Printer specifications 9

10% to 80% (RH), non-condensing

Printer hardware setup and software installation

For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web.

www.hp.com/support/ljM25-M27mfp for HP's all-inclusive help for the printer. Find the following

Go to support:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

10 Chapter 1 Printer overview ENWW

2 Paper trays

●

Load the input tray

●

Load the input tray

●

Load and print envelopes

For more information:

The following information is correct at the time of publication. For current information, see

support/ljM25-M27mfp.

HP's all-inclusive help for the printer includes the following information:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

www.hp.com/

ENWW 11

Load the input tray

NOTE: When adding new paper, make sure to remove all of the paper from the input tray and straighten the

stack. Do not fan the paper. This reduces jams by preventing multiple sheets of paper from feeding through the printer at one time.

1. If it is not already open, open the input tray.

2. Adjust the paper width and length guides

outward.

12 Chapter 2 Paper trays ENWW

3. Load the paper face-up with the top forward in

the input tray.

The orientation of the paper in the tray varies depending on the type of print job. For additional information, see the table below.

4. Adjust the paper guides inward until they are

snug against the paper.

ENWW Load the input tray 13

Paper type Duplex mode How to load paper

123

Preprinted or letterhead 1-sided printing or 2-sided printing Face-up

Top edge leading into the printer

Prepunched 1-sided printing or 2-sided printing Face-up

Holes toward the left side of the printer

14 Chapter 2 Paper trays ENWW

Load the input tray

ENWW Load the input tray 15

Tray adjustment for small paper sizes

To print on paper shorter than 185 mm (7.3 in), use the short-paper extender to modify the input tray.

1. Remove the short-paper extender tool from the

storage slot on the right side of the input area.

2. Attach the tool to the paper length guide on the

input tray.

3. Load the paper into the tray, and then adjust the

paper guides until they are snug against the paper.

16 Chapter 2 Paper trays ENWW

4. Push the paper into the product until it stops, and

then push the paper length guide in so the extender tool supports the paper.

5. When finished printing on short paper, remove

the short-paper extender tool from the input tray, and then place it in the storage slot.

ENWW Load the input tray 17

Load and print envelopes

Introduction

The following information describes how to print and load envelopes. For the best performance, only 5 mm (. 2 in) of envelopes (4 to 6 envelopes) should be loaded into the priority feed tray, and only 10 envelopes should be loaded into the input tray.

To print envelopes, follow these steps to select the correct settings in the print driver.

Print envelopes

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,

and then select the printer.

3. Click or tap the Paper/Quality tab.

4. In the Paper source drop-down list, select the tray to be used.

5. In the Media drop-down list, select Envelope.

6. Click the OK button to close the Document Properties dialog box.

7. In the Print dialog box, click the OK button to print the job.

Envelope orientation

Load envelopes in the input tray face up, with the short, return address end leading into the printer.

18 Chapter 2 Paper trays ENWW

3 Supplies, accessories, and parts

●

Order supplies, accessories, and parts

●

Replace the toner cartridge

For more information:

The following information is correct at the time of publication. For current information, see

support/ljM25-M27mfp.

HP's all-inclusive help for the printer includes the following information:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

www.hp.com/

ENWW 19

Order supplies, accessories, and parts

Ordering

Order supplies and paper www.hp.com/go/suresupply

Order genuine HP parts or accessories

Order through service or support providers Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter

www.hp.com/buy/parts

the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.

Supplies and accessories

Item Description Cartridge number Part number

Supplies

HP 79A Black Original LaserJet Toner Cartridge

Replacement black toner cartridge for M25– M27 models

79A CF279A

Customer self-repair parts

Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More information about the CSR program and benefits can be found at

www.hp.com/go/csr-faq.

www.hp.com/go/csr-support and

Genuine HP replacement parts can be ordered at

www.hp.com/buy/parts or by contacting an HP-authorized

service or support provider. When ordering, one of the following will be needed: part number, serial number (found on back of printer), product number, or printer name.

●

Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty.

●

Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the printer warranty period.

20 Chapter 3 Supplies, accessories, and parts ENWW

Replace the toner cartridge

●

Introduction

●

Toner-cartridge information

●

Remove and replace the toner cartridge

Introduction

The following information provides details about the toner cartridge for the printer, and it includes instructions to replace it.

Toner-cartridge information

This printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.

To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at

go/suresupply. Scroll to the bottom of the page and verify that the country/region is correct.

Item Description Cartridge number Part number

HP 79A Black Original LaserJet Toner Cartridge

NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield.

For more information, go to

Do not remove the toner cartridge from its package until it is time to replace it.

CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.

Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of time.

The following illustration shows the toner-cartridge components.

Replacement black toner cartridge for M25–M27 models

www.hp.com/go/learnaboutsupplies.

79A CF279A

www.hp.com/

ENWW Replace the toner cartridge 21

1 Imaging drum

CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.

2 Memory chip

CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot

water sets toner into fabric.

NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.

Remove and replace the toner cartridge

1. Lift the scanner assembly.

22 Chapter 3 Supplies, accessories, and parts ENWW

2. Remove the used toner cartridge from the

printer.

3. Remove the new toner cartridge package from

the bag. Place the used toner cartridge in the bag for recycling.

4. Grasp both sides of the toner cartridge and

distribute the toner by gently rocking the cartridge.

CAUTION: Do not touch the shutter or the

surface of the roller.

ENWW Replace the toner cartridge 23

5. Bend the tab on the left side of the cartridge until

the tab breaks loose. Pull the tab until all the tape is removed from the cartridge. Place the tab and tape in the toner cartridge box to return for recycling.

6. Install the new toner cartridge until it is firmly

seated.

7. Close the scanner assembly.

24 Chapter 3 Supplies, accessories, and parts ENWW

4Print

●

Print tasks (Windows)

●

Print tasks (OS X)

●

Mobile printing

For more information:

The following information is correct at the time of publication. For current information, see

support/ljM25-M27mfp.

HP's all-inclusive help for the printer includes the following information:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

www.hp.com/

ENWW 25

Print tasks (Windows)

How to print (Windows)

The following procedure describes the basic printing process for Windows.

1. From the software program, select the Print option.

2. Select the product from the list of printers, and then click or tap the Properties or Preferences button

to open the print driver.

NOTE: The name of the button varies for different software programs.

3. Click or tap the tabs in the print driver to configure the available options.

4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from

this screen.

5. Click or tap the OK button to print the job.

26 Chapter 4 Print ENWW

Manually print on both sides (Windows)

1. From the software program, select the Print

option.

2. Select the product from the list of printers, and

then click or tap the Properties or Preferences button to open the print driver.

NOTE: The name of the button varies for

different software programs.

3. Click or tap the Layout tab.

4. Select the appropriate duplex option from the

Print on Both Sides Manually drop-down list,

and then click or tap the OK button.

ENWW Print tasks (Windows) 27

5. In the Print dialog box, click or tap the OK button

to print the job. The product will print the first side of all the pages in the document first.

6. Retrieve the printed stack from the output bin,

and place it with the printed-side facing down, top edge first in the input tray.

7. At the computer, click or tap the OK button to

print the second side of the job.

8. If prompted, touch or press the appropriate

control panel button to continue.

Print multiple pages per sheet (Windows)

1. From the software program, select the Print

option.

28 Chapter 4 Print ENWW

2. Select the product from the list of printers, and

then click or tap the Properties or Preferences button to open the print driver.

NOTE: The name of the button varies for

different software programs.

3. Click or tap the Layout tab.

4. Select the correct Orientation option from the

drop-down list.

ENWW Print tasks (Windows) 29

5. Select the correct number of pages per sheet

from the Pages per sheet drop-down list, and then click or tap the Advanced button.

6. Select the correct Pages per Sheet Layout option

from the drop-down list.

30 Chapter 4 Print ENWW

7. Select the correct Page Borders option from the

drop-down list, click or tap the OK button to close the Advanced Options dialog box, and then click or tap the OK button to close the Properties or

Preferences dialog box.

8. In the Print dialog box, click or tap the OK button

to print the job.

Select the paper type (Windows)

1. From the software program, select the Print

option.

2. Select the product from the list of printers, and

then click or tap the Properties or Preferences button to open the print driver.

NOTE: The name of the button varies for

different software programs.

ENWW Print tasks (Windows) 31

3. Click or tap the Paper/Quality tab.

4. From the Media: drop-down list, select the

correct paper type, and then click or tap the OK button to close the Properties or Preferences dialog box.

5. In the Print dialog box, click the OK button to

print the job.

32 Chapter 4 Print ENWW

Additional printing information

Go to www.hp.com/support to visit the support Web site for this product and for details about performing specific print tasks, such as the following:

●

Select the paper size

●

Select the page orientation

●

Create a booklet

●

Select the quality settings

●

Select page borders

ENWW Print tasks (Windows) 33

Print tasks (OS X)

How to print (OS X)

The following procedure describes the basic printing process for OS X.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.

NOTE: The name of the item varies for different software programs.

4. Click the Print button.

Manually print on both sides (OS X)

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using

AirPrint.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.

NOTE: The name of the item varies for different software programs.

4. Click the Manual Duplex box, and select a binding option.

5. Click the Print button.

6. The product will print the first side of all the pages in the document first.

7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input

tray.

34 Chapter 4 Print ENWW

8. At the computer, click the Continue button or the OK button (if prompted, see step 9) to print the

second side of the job.

9. If prompted, touch the appropriate control panel button to continue.

Print multiple pages per sheet (OS X)

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu.

NOTE: The name of the item varies for different software programs.

4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each

sheet.

5. In the Layout Direction area, select the order and placement of the pages on the sheet.

6. From the Borders menu, select the type of border to print around each page on the sheet.

7. Click the Print button.

Select the paper type (OS X)

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the product.

3. Click Show Details, open the menus drop-down list, and click Paper/Quality.

4. Select a type from the Media-type drop-down list.

5. Click the Print button.

ENWW Print tasks (OS X) 35

Additional print tasks

Go to www.hp.com/support/ljM25-M27mfp.

Instructions are available for performing specific print tasks, such as the following:

●

Create and use printing shortcuts or presets

●

Select the paper size, or use a custom paper size

●

Select the page orientation

●

Create a booklet

●

Scale a document to fit a specific paper size

●

Print the first or last pages of the document on different paper

●

Print watermarks on a document

36 Chapter 4 Print ENWW

Mobile printing

Introduction

go/LaserJetMobilePrinting.

NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.

●

Wireless Direct (wireless models only)

●

HP ePrint via email

●

HP ePrint software

●

Android embedded printing

Wireless Direct (wireless models only)

Wireless Direct enables printing from a wireless mobile device without requiring a connection to a network or the Internet.

NOTE: Not all mobile operating systems are currently supported by Wireless Direct.

NOTE: For non-Wireless Direct capable mobile devices, the Wireless Direct connection only enables

printing. After using Wireless Direct to print, you must reconnect to a local network in order to access the Internet.

www.hp.com/

The following devices and computer operating systems support Wireless Direct:

●

Android 4.0 and later tablets and phones with the HP Print Service or Mopria mobile printing plugin installed

●

Most Windows 8.1 computers, tablets, and laptops that have the HP print driver installed

The following devices and computer operating systems to not support Wireless Direct, but can print to a printer that does:

●

Apple iPhone and iPad

●

Mac computers running OS X

For more information on Wireless Direct printing, go to

Wireless Direct capabilities can be enabled or disabled from the printer control panel.

Enable or disable Wireless Direct

Wireless Direct capabilities must be enabled first from the printer EWS.

www.hp.com/go/wirelessprinting.

ENWW Mobile printing 37

1 LCD control panel

1. LCD control panels: On the printer control panel, press the Setup button.

2. Open the following menus:

●

Network Setup

●

Wireless Menu

●

Wireless Direct

3. Select the On option, and then press the OK button. The product saves the setting and then returns the

control panel to the Wireless Direct Settings menu.

Change the printer Wireless Direct name

Follow this procedure to change the printer Wireless Direct name using the HP Embedded Web Server (EWS):

Step one: Open the HP Embedded Web Server

1 LCD control panel

1. LCD control panels: On the printer control panel, press the Setup button. Open the Network Setup

menu, and then select Show IP Address to display the IP address or host name.

38 Chapter 4 Print ENWW

2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on

the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the Web browser displays a message indicating that accessing the website might not be safe,

select the option to continue to the website. Accessing this website will not harm the computer.

Step two: Change the Wireless Direct name

1. Click the Networking tab.

2. On the left navigation pane, click the Wireless Direct Setup link.

3. In the Name (SSID) field, enter the new name.

4. Click Apply.

HP ePrint via email

Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from any email-enabled device.

To use HP ePrint, the printer must meet these requirements:

●

The printer must be connected to a wired or wireless network and have Internet access.

●

HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.

Follow this procedure to enable HP Web Services and register with HP Connected:

1 LCD control panel

LCD control panels

1. On the printer control panel, press the Setup

select Show IP Address to display the IP address or host name.

button. Open the Network Setup menu, and then

ENWW Mobile printing 39

2. Open a Web browser, and in the address line, type the IP address or host name exactly as it

displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the Web browser displays a message indicating that accessing the website might not be

safe, select the option to continue to the website. Accessing this website will not harm the computer.

3. Click the HP Web Services tab, and then click Enable. The printer enables Web Services, and then

prints an information page.

The information page contains the printer code necessary to register the HP printer at HP Connected.

4. Go to

HP ePrint software

The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable printer. This software makes it easy to find HP ePrint-enabled printers that are registered to your HP Connected account. The target HP printer can be located in the office or at locations across the globe.

●

Windows: After installing the software, open the Print option from within your application, and then select HP ePrint from the installed printers list. Click the Properties button to configure print options.

●

OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom left of the driver screen). Select HP ePrint.

For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or WAN) to products that support UPD PostScript®.

Windows and OS X both support IPP printing to LAN or WAN network-connected products that support ePCL.

Windows and OS X also both support printing PDF documents to public print locations and printing using HP ePrint via email through the cloud.

www.hp.com/go/eprintsoftware for drivers and information.

Go to

NOTE: For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage.

www.hpconnected.com to create an HP ePrint account and complete the setup process.

NOTE: The HP ePrint software is a PDF workflow utility for OS X, and is not technically a print driver.

NOTE: HP ePrint Software does not support USB printing.

Android embedded printing

HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are either on a network or within wireless range for Wireless printing.

The printer must be connected to the same network (sub-net) as the Android device.

The print solution is built into the many versions of the operating system.

40 Chapter 4 Print ENWW

NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP

Print Service Plugin.

For more information on how to use Android embedded printing and which Android devices are supported, go

www.hp.com/go/LaserJetMobilePrinting.

ENWW Mobile printing 41

42 Chapter 4 Print ENWW

5Copy

●

Make a copy

●

Copy on both sides (duplex)

For more information:

The following information is correct at the time of publication. For current information, see

support/ljM25-M27mfp.

HP's all-inclusive help for the printer includes the following information:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

www.hp.com/

ENWW 43

Make a copy

NOTE: The steps vary according to the type of control panel.

1 2

1 LED control panel

2 LCD control panel

LED control panels

1. Load the document on the scanner glass according to the indicators on the product.

2. Close the scanner.

At the product control panel, press the Setup

light is on.

4. Press the arrow buttons to adjust the number of copies.

Press the Start Copy

LCD control panels

1. Load the document on the scanner glass according to the indicators on the product.

2. Close the scanner.

At the product control panel, press the Number of Copies

4. Select the number of copies.

Press the Start Copy

button, and make sure that the Number of Copies

button to start copying.

button.

button to start copying.

44 Chapter 5 Copy ENWW

Copy on both sides (duplex)

Copy on both sides manually

NOTE: The steps vary according to the type of control panel.

1 2

1 LED control panel

2 LCD control panel

LED and LCD control panels:

1. Place the document face-down on the scanner glass with the upper-left corner of the page in the upper-

left corner of the glass. Close the scanner.

Press the Start Copy

3. Retrieve the printed page from the output bin, and place it with the printed-side facing down, top edge

first in the input tray.

4. Flip the original document on the scanner glass to copy the second side.

Press the Start Copy

6. Repeat this process until you have copied all of the pages.

button to start copying.

ENWW Copy on both sides (duplex) 45

46 Chapter 5 Copy ENWW

6Scan

●

Scan by using the HP Scan software (Windows)

●

Scan by using the HP Scan software (OS X)

For more information:

The following information is correct at the time of publication. For current information, see

support/ljM25-M27mfp.

HP's all-inclusive help for the printer includes the following information:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

www.hp.com/

ENWW 47

Scan by using the HP Scan software (Windows)

Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image as a file or send it to another software application.

1. Load the document on the scanner glass according to the indicators on the printer.

2. From the computer, click Start, and then click Programs (or All Programs in Windows XP).

3. Click HP, and then select your printer.

4. Click HP Scan, select a scanning shortcut, and then adjust the settings if necessary.

5. Click Scan.

NOTE: Click More to gain access to more options.

Click Create New Scan Shortcut to create a customized set of settings and save it in the list of shortcuts.

48 Chapter 6 Scan ENWW

Scan by using the HP Scan software (OS X)

Use the HP Scan software to initiate scanning from software on your computer.

1. Load the document on the scanner glass according to the indicators on the printer.

2. From the computer, open HP Easy Scan, which is located inside the Applications folder.

3. Follow the on-screen instructions to scan the document.

4. When you have scanned all the pages, click File and then Save to save them to a file.

ENWW Scan by using the HP Scan software (OS X) 49

50 Chapter 6 Scan ENWW

7 Manage the printer

●

Change the printer connection type (Windows)

●

Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)

●

Advanced configuration with HP Utility for OS X

●

Configure IP network settings

●

Printer security features

●

Energy-conservation settings

●

Update the firmware

For more information:

The following information is correct at the time of publication. For current information, see

support/ljM25-M27mfp.

HP's all-inclusive help for the printer includes the following information:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

www.hp.com/

ENWW 51

Change the printer connection type (Windows)

If you are already using the printer and you wish to change the way it is connected, use the Reconfigure your HP Device shortcut on your computer desktop to change the connection. For example, you can reconfigure

the printer to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the printer CD. After you select the type of connection you wish to make, the program goes directly to the portion of the printer setup procedure that needs to change.

52 Chapter 7 Manage the printer ENWW

Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)

Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel.

The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the HP Embedded Web Server.

When the printer is connected to the network, the HP Embedded Web Server is automatically available.

NOTE: HP Device Toolbox is software used to connect to the HP Embedded Web Server when the printer is

connected to a computer via USB. It is available only if a full installation was performed when the printer was installed on a computer. Depending on how the printer is connected, some features might not be available.

NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.

Method one: Open the HP Embedded Web Server (EWS) from the Start menu

1. Click the Start button, and then click the Programs item.

2. Click the HP printer group, and then click the HP Device Toolbox item.

Method two: Open the HP Embedded Web Server (EWS) from a Web browser

NOTE: The steps vary according to the type of control panel.

1 2

1 LED control panel

2 LCD control panel

1. LCD control panels: On the printer control panel, press the Setup button. Open the Network Setup

menu, and then select Show IP Address to display the IP address or host name.

2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on

the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the Web browser displays a message indicating that accessing the website might not be safe,

select the option to continue to the website. Accessing this website will not harm the computer.

ENWW Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 53

Tab or section Description

Home tab

Provides printer, status, and configuration information.

System tab

Provides the ability to configure the printer from your computer.

●

Device Status: Shows the printer status and shows the approximate percent life remaining of HP supplies.

●

Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply life remaining can vary. Consider having a replacement supply available to install when print quality is no longer acceptable. The supply does not need to be replaced unless the print quality is no longer acceptable.

●

Device Configuration: Shows the information found on the printer configuration page.

●

Network Summary: Shows the information found on the printer network configuration page.

●

Reports: Print the configuration and supplies status pages that the printer generates.

●

Event Log: Shows a list of all printer events and errors.

●

Device Information: Provides basic printer and company information.

●

Paper Setup: Change the default paper-handling settings for the printer.

●

EcoSMART Console: Change the default times for entering Sleep mode or Auto Power Down mode. Configure which events cause the product to wake.

●

Paper Types: Configure print modes that correspond to the paper types that the printer accepts.

●

System Setup: Change the system defaults for the printer.

●

Service: Perform the cleaning procedure on the printer.

●

Product Security: Set or change the Administrator password.

Networking tab

(Network-connected printers only)

Provides the ability to change network settings from your computer.

HP Web Services tab Use this tab to set up and use various Web tools with the printer.

Network administrators can use this tab to control network-related settings for the printer when it is connected to an IP-based network. It also allows the network administrator to set up Wireless Direct functionality. This tab does not appear if the printer is directly connected to a computer.

54 Chapter 7 Manage the printer ENWW

Advanced configuration with HP Utility for OS X

Use the HP Utility to check printer status or to view or change printer settings from your computer.

You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based network.

Open HP Utility

From the Finder, click Applications, click HP, and then click HP Utility.

If HP Utility is not included, use the following procedure to open it:

1. At the computer, open the Apple

& Fax icon or the Print & Scan icon.

2. Select the product in the left side of the window.

3. Click the Options & Supplies button.

4. Click the Utility tab.

5. Click the Open Printer Utility button.

HP Utility features

The HP Utility toolbar includes these items:

●

Devices: Click this button to show or hide Mac products found by the HP Utility.

●

All Settings: Click this button to return to the HP Utility main view.

●

HP Support: Click this button to open a browser and go to the HP support website.

●

Supplies: Click this button to open the HP SureSupply website.

●

Registration: Click this button to open the HP registration website.

●

Recycling: Click this button to open the HP Planet Partners Recycling Program website.

menu, click the System Preferences menu, and then click the Print

HP Utility consists of pages that you open by clicking in the All Settings list. The following table describes the tasks that you can perform with HP Utility.

Menu Item Description

Information and Support Supplies Status Show the product supplies status and provides links for ordering

Device Information Show information about the currently selected product, including

HP Connected Access the HP Connected Web site.

Information Message Center Display error events that have occurred with the product.

Printer Settings Auto-off Configure the product to automatically turn off after a period of

supplies online.

the product Service ID (if assigned), the firmware version (FW Version), the Serial Number, and the IP address.

inactivity. You can adjust the number of minutes after which the product turns off.

ENWW Advanced configuration with HP Utility for OS X 55

Menu Item Description

Network Settings Configure the network settings, such as the IPv4 settings, IPv6

Supplies Management Configure how the product should behave when supplies are

Trays Configuration Change the paper size and type for each of the trays.

Additional Settings Open the HP Embedded Web Server (EWS) for the product.

settings, Bonjour settings, and other settings.

nearing the end of their estimated life.

NOTE: USB connections are not supported.

56 Chapter 7 Manage the printer ENWW

Configure IP network settings

●

Introduction

●

Printer sharing disclaimer

●

View or change network settings

●

Rename the printer on a network

●

Manually configure IPv4 TCP/IP parameters from the control panel

Introduction

Use the following sections to configure the printer network settings.

Printer sharing disclaimer

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at

View or change network settings

Use the HP Embedded Web Server to view or change IP configuration settings.

1. Open the HP Embedded Web Server (EWS):

www.microsoft.com.

a. On the printer control panel, press the OK button. Open the Network Setup menu, and then select

Show IP Address to display the IP address or host name.

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it

displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the Web browser displays a There is a problem with this website’s security certificate

message when attempting to open the EWS, click Continue to this website (not recommended).

Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP printer.

2. Click the Networking tab to obtain network information. Change settings as needed.

Rename the printer on a network

To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web Server.

1. Open the HP Embedded Web Server (EWS):

a. On the printer control panel, press the OK button. Open the Network Setup menu, and then select

Show IP Address to display the IP address or host name.

ENWW Configure IP network settings 57

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it

displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the Web browser displays a There is a problem with this website’s security certificate

message when attempting to open the EWS, click Continue to this website (not recommended).

Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP printer.

2. Open the System tab.

3. On the Device Information page, the default printer name is in the Device Description field. You can

change this name to uniquely identify this printer.

NOTE: Completing the other fields on this page is optional.

4. Click the Apply button to save the changes.

Manually configure IPv4 TCP/IP parameters from the control panel

Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway.

1. On the printer control panel, press the OK button.

2. Open the following menus:

●

Network Setup

●

IPv4 Config Method

●

Manual

3. Use the arrow keys and the OK button to enter the IP address, subnet mask, and default gateway, and

then touch the OK button to save the changes.

58 Chapter 7 Manage the printer ENWW

Printer security features

Introduction

The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components.

●

Assign or change the system password using the Embedded Web Server

Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings.

NOTE: The steps vary according to the type of control panel.

1 2

1 LED control panel

2 LCD control panel

1. Open the HP Embedded Web Server (EWS):

LED control panels

a. Open the Start menu, and then select Programs or All Programs.

b. Open the HP group, open the printer group, and then select HP Device Toolbox.

LCD control panels:

a. LCD control panels: On the printer control panel, press the Setup

Setup menu, and then select Show IP Address to display the IP address or host name.

button. Open the Network

ENWW Printer security features 59

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it

displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the Web browser displays a message indicating that accessing the website might not be

safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. On the System tab, click the Product Security link in the left navigation pane.

3. In the area labeled Product Security, enter the password in the Password field.

4. Re-enter the password in the Confirm Password field.

5. Click the Apply button.

NOTE: Make note of the password and store it in a safe place.

60 Chapter 7 Manage the printer ENWW

Energy-conservation settings

●

Introduction

●

Print with EconoMode

●

Set the Sleep/Auto Off After Inactivity setting

●

Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power

●

Set the Delay Shut Down setting

Introduction

The printer includes several economy features to conserve energy and supplies.

Print with EconoMode

This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality.

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.

NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server.

1. From the software program, select the Print option.

2. Select the printer, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. Click the EconoMode option.

ENWW Energy-conservation settings 61

Set the Sleep/Auto Off After Inactivity setting

Use the control panel menus to set the amount of idle time before the printer enters sleep mode.

Complete the following procedure to change the Sleep/Auto Off After setting:

NOTE: The steps vary according to the type of control panel.

1 2

1 LED control panel

2 LCD control panel

LED control panels:

1. Open the HP Embedded Web Server (EWS):

a. Open the Start menu, and then select Programs or All Programs.

b. Open the HP group, open the printer group, and then select HP Device Toolbox.

2. Click the System tab and select the Energy Settings page.

3. Select the time for the Sleep/Auto Off After inactivity, and then click the Apply button.

LCD control panels:

1. On the printer control panel, open the Setup

2. Open the following menus:

●

3. Select the time for the Shut Down After Inactivity delay.

NOTE: The default value is 4 hours.

menu.

System Setup

Energy Settings

Shut Down After Inactivity

Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power

Use the control panel menus to set the amount of time before the printer shuts down.

62 Chapter 7 Manage the printer ENWW

NOTE: After the printer shuts down, the power consumption is 1 watt or less.

Complete the following procedure to change the Shut Down After Delay setting:

NOTE: The steps vary according to the type of control panel.

1 2

1 LED control panel

2 LCD control panel

LED control panels:

1. Open the HP Embedded Web Server (EWS):

a. Open the Start menu, and then select Programs or All Programs.

b. Open the HP group, open the printer group, and then select HP Device Toolbox.

2. Click the System tab, select the Energy Settings page.

3. In the Shut Down After Inactivity area, select the time for the delay.

NOTE: The default value is 4 hours.

LCD control panels:

1. On the printer control panel, open the Setup

2. Open the following menus:

●

3. Select the time for the Shut Down After Inactivity delay.

NOTE: The default value is 4 hours.

menu.

System Setup

Energy Settings

Shut Down After Inactivity

Set the Delay Shut Down setting

Use the control panel menus to select whether or not the printer delays shutting down after the power button is pressed.

ENWW Energy-conservation settings 63

Complete the following procedure to change the Delay Shut Down setting:

NOTE: The steps vary according to the type of control panel.

1 2

1 LED control panel

2 LCD control panel

LED control panels

1. Open the HP Embedded Web Server (EWS):

a. Open the Start menu, and then select Programs or All Programs.

b. Open the HP group, open the printer group, and then select HP Device Toolbox.

2. Click the System tab, and then select the Energy Settings page.

3. When Delay When Ports Are Active option is selected, the printer will not shut down unless all ports are

inactive. An active network link or USB connection will prevent the printer from shutting down.

LCD control panels

1. On the printer control panel, open the Setup menu.

2. Open the following menus:

a. System Setup

b. Energy Settings

c. Delay Shut Down

3. When Delay When Ports Are Active option is selected, the printer will not shut down unless all ports are

inactive. An active network link or USB connection will prevent the printer from shutting down.

64 Chapter 7 Manage the printer ENWW

Update the firmware

HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web Service apps will update automatically.

Update the firmware using the Firmware Update Utility

Use these steps to manually download and install the Firmware Update Utility from HP.com.

NOTE: This method is the only firmware update option available for printers connected to the computer via

a USB cable. It also works for printers connected to a network.

NOTE: You must have a print driver installed in order to use this method.

1. Go to www.hp.com/support/ljm25–m27.

2. Under Download options, click Drivers, software, & firmware, and then select the appropriate

operating system.

3. Click Next.

4. Select Firmware and then click Download.

5. When the utility launches, select the printer from the drop-down list, and then click Send Firmware.

NOTE: To print a configuration page to verify the installed firmware version before or after the update

process, click Print Config.

6. Follow the on-screen instructions to complete the installation, and then click the Exit button to close

the utility.

ENWW Update the firmware 65

66 Chapter 7 Manage the printer ENWW

8 Solve problems

●

Customer support

●

Interpret control-panel light patterns (LED model only)

●

Restore the factory-set defaults

●

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel

●

Solve paper feed or jam problems

●

Clear paper jams

●

Improve print quality

●

Improve copy and scan image quality

●

Solve wired network problems

●

Solve wireless network problems

For more information:

The following information is correct at the time of publication. For current information, see

support/ljM25-M27mfp.

HP's all-inclusive help for the printer includes the following information:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

www.hp.com/

ENWW 67

Customer support

Get telephone support for your country/region

Have the printer name, serial number, date of purchase, and problem description ready

Get 24-hour Internet support, and download software utilities and drivers

Order additional HP service or maintenance agreements

Country/region phone numbers are on the flyer that was in the box with the printer or at

www.hp.com/support/ljM25-M27mfp

www.hp.com/go/carepack

www.register.hp.com

www.hp.com/support/.

68 Chapter 8 Solve problems ENWW

Interpret control-panel light patterns (LED model only)

If the printer requires attention, an error code appears on the control-panel display.

Table 8-1 Status-light legend

Symbol for "light off"

Symbol for "light on"

Symbol for "light blinking"

Table 8-2 Control-panel light patterns

Light status Error code State of the product Action

All lights are off.

Ready and attention lights blink.

Ready light is on.

The printer is turned off or in

low power mode.

The status lights cycle during

the formatter initialization period or when the printer is processing a cleaning page.

The printer is in the ready

state.

Press the power button to turn on the printer.

No action is required. Wait for the initialization period to end. The product should enter the ready state when the initialization period is finished.

No action is required. The printer is ready to receive a print job.

Ready light is blinking.

The printer is receiving or

processing data.

No action is required. The printer is receiving or processing a print job.

ENWW Interpret control-panel light patterns (LED model only) 69

Table 8-2 Control-panel light patterns (continued)

Light status Error code State of the product Action

Attention light is blinking.

The attention and toner lights are blinking.

E0 Paper is jammed in the printer. Clear the jam.

E1 The input tray is empty. Load the tray.

E2 A door is open. Verify that the toner-cartridge

E4 The toner cartridge is very low. Press the Start Copy button to

E5 The toner cartridge is very low. Replace the toner cartridge.

H0 The printer is in manual-feed

mode.

H1 The printer is processing a

manual duplex job.

E3 The toner-cartridge is missing

or is not installed correctly.

door is fully closed.

continue or replace the toner cartridge.

Load the correct paper type and size into the input tray. Press the Start Copy button to continue.

Load the pages into the input tray to print the second sides. Press the Start Copy button to continue.

Install the toner-cartridge.

The toner light is on.

The attention and ready lights are on.

The toner-cartridge has

reached the end of its estimated useful life. When the supply has reached this condition, the HP Premium Protection warranty for that supply has ended.

The printer has experienced a fatal error from which it cannot recover.

You do not need to replace the toner-cartridge at this time unless print quality is no longer acceptable.

1. Turn off the printer or

disconnect the power cord from the printer.

2. Wait 30 seconds, and

then turn on the printer or reconnect the power cord to the printer.

3. Wait for the printer to

initialize.

If the error persists, contact HP customer support.

70 Chapter 8 Solve problems ENWW

Restore the factory-set defaults

Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count, or tray size. To restore the printer to the factory-default settings, follow these steps.

CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also

deletes any pages that are stored in the memory.

NOTE: The steps vary according to the type of control panel.

1 2

1 LED control panel

2 LCD control panel

LED control panels:

1. Open the HP Embedded Web Server (EWS):

a. Open the Start menu, and then select Programs or All Programs.

b. Open the HP group, open the printer group, and then select HP Device Toolbox.

2. Click the System tab, and then click the System Setup page.

3. Select the Restore System Defaults option, and click the Apply button.

The printer automatically restarts.

LCD control panels:

1. On the printer control panel, open the Setup

2. Open the Service menu.

3. Select Restore Defaults.

The printer automatically restarts.

menu.

ENWW Restore the factory-set defaults 71

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel

Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life

remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now.

Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.

Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has ended.

Change the “Very Low” settings

You can change the way the printer reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new toner cartridge.

NOTE: The steps vary according to the type of control panel.

1 LCD control panel

LCD control panels:

1. On the printer control panel, open the Setup

2. Open the following menus:

●

System Setup

●

Supply Settings

●

Black Cartridge

●

Very Low Setting

3. Select one of the following options:

72 Chapter 8 Solve problems ENWW

menu.

●

Order supplies

Order supplies and paper www.hp.com/go/suresupply

Order through service or support providers Contact an HP-authorized service or support provider.

Select the Continue option to set the printer to alert you that the toner cartridge is very low, but to continue printing.

Select the Stop option to set the printer to stop printing until you replace the toner cartridge.

Select the Prompt option to set the printer to stop printing and prompt you to replace the toner cartridge. You can acknowledge the prompt and continue printing. A customer configurable option on this printer is "Prompt to Remind Me in 100 pages, 200 pages, 300 pages, 400 pages, or never." This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality.

Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter

the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply website, which provides options for purchasing Original HP supplies.

ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 73

Solve paper feed or jam problems

Introduction

The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.

●

Solve paper feed or jam problems

If the product has recurring problems with paper feeding or with jams, use the following information to reduce the number of occurrences.

The product does not pick up paper

If the product does not pick up paper from the tray, try these solutions.

1. Open the product and remove any jammed sheets of paper.

2. Load the tray with the correct size of paper for your job.

3. Make sure the paper size and type are set correctly on the product control panel.

4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to

the appropriate indentation in the tray.

5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed

the paper manually. Load paper, and continue.

6. The pickup roller and separation pad might be contaminated.

The product picks up multiple sheets of paper

If the product picks up multiple sheets of paper from the tray, try these solutions.

1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan

the paper. Return the stack of paper to the tray.

2. Use only paper that meets HP specifications for this product.

3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten

the stack, and then return some of the paper to the tray.

5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to

the appropriate indentation in the tray.

6. Make sure the printing environment is within recommended specifications.

Frequent or recurring paper jams

Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem.

74 Chapter 8 Solve problems ENWW

1. If paper has jammed in the product, clear the jam and then print a configuration page to test the

product.

2. Check that the tray is configured for the correct paper size and type on the product control panel. Adjust

paper settings if necessary.

3. Turn the product off, wait 30 seconds, and then turn it on again.

4. Print a cleaning page to remove excess toner from inside the product.

LED control panel

a. Click the Start button, and then click the Programs item.

b. Click your HP product group, and then click the HP Device Toolbox item.

c. On the Systems tab, click Service.

LCD control panel

a. From the product control panel, press the Setup

b. Open the Service menu.

c. Use the arrow keys to select the Cleaning mode option, and then press the OK button.

The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page that prints.

5. Print a configuration page to test the product.

LED control panel

a. Press and hold the Cancel

b. Release the Cancel

LCD control panel

a. From the Home screen on the product control panel, touch the Setup

b. Touch the Reports menu.

c. Touch the Configuration Report button.

If none of these steps resolves the problem, the product might need service. Contact HP customer support.

button until the Ready light starts blinking.

button.

Prevent paper jams

To reduce the number of paper jams, try these solutions.

1. Use only paper that meets HP specifications for this product.

2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

3. Use paper that has not previously been printed or copied on.

4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten

the stack, and then return some of the paper to the tray.

ENWW Solve paper feed or jam problems 75

5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so

they are touching the paper stack without bending it.

6. Make sure that the tray is fully inserted in the product.

7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed

sheets one at a time.

8. Verify that the tray is configured correctly for the paper type and size.

9. Make sure the printing environment is within recommended specifications.

76 Chapter 8 Solve problems ENWW

Clear paper jams

Introduction

The following information includes instructions for clearing paper jams from the product.

●

Paper jam locations

●

Clear jams from the input tray

●

Clear jams in the toner-cartridge area

●

Clear jams in the output bin

Paper jam locations

1 Toner cartridge area

2 Output bin

3 Input tray

Clear jams from the input tray

When a jam occurs, the Attention light blinks repeatedly on LED control panels, and a jam message displays on LCD control panels.

ENWW Clear paper jams 77

1. Remove any loose paper from the input tray.

2. Lift the scanner assembly.

3. Lift the top cover.

78 Chapter 8 Solve problems ENWW

4. Remove the toner cartridge.

5. Remove any visible jammed paper in the input

tray area. Use both hands to remove jammed paper to avoid tearing the paper.

6. Remove any jammed paper from the toner-

cartridge area. Use both hands to remove jammed paper to avoid tearing the paper.

ENWW Clear paper jams 79

7. Insert the toner cartridge.

8. Lower the top cover.

9. Lower the scanner assembly.

Clear jams in the toner-cartridge area

When a jam occurs, the Attention light blinks repeatedly on LED control panels, and a jam message displays on LCD control panels.

80 Chapter 8 Solve problems ENWW

1. Lift the scanner assembly.

2. Lift the top cover.

3. Remove the toner cartridge.

ENWW Clear paper jams 81

4. Remove any jammed paper from the toner-

cartridge area. Use both hands to remove jammed paper to avoid tearing the paper.

5. Insert the toner cartridge.

82 Chapter 8 Solve problems ENWW

6. Lower the top cover.

7. Lower the scanner assembly.

Clear jams in the output bin

When a jam occurs, the Attention light blinks repeatedly on LED control panels, and a jam message displays on LCD control panels.

1. Remove any visible jammed paper from the

output bin area. Use both hands to remove jammed paper to avoid tearing the paper.

ENWW Clear paper jams 83

2. Lift the scanner assembly.

3. Lift the top cover.

4. Remove the toner cartridge.

84 Chapter 8 Solve problems ENWW

5. Remove any jammed paper from the toner-

cartridge area.

6. Insert the toner cartridge.

ENWW Clear paper jams 85

7. Lower the top cover.

8. Lower the scanner assembly.

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Improve print quality

Introduction

If the printer is having print-quality problems, try the following solutions in the order presented to resolve the issue.

Print from a different software program

Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing.

Check the paper-type setting for the print job

Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.

Check the paper type setting (Windows)

1. From the software program, select the Print option.

2. Select the printer, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. From the Media: drop-down list, select the correct paper type.

5. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK

button to print the job.

Check the paper type setting (OS X)

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the printer.

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then

click the Finishing menu.

4. Select a type from the Media-Type drop-down list.

5. Click the Print button.

Check toner-cartridge status

LED control panels

▲

The Toner-level status

LCD control panels

light indicates the level of toner in the print cartridge is very low.

1. On the product control panel, press the Setup

2. Open the following menus:

ENWW Improve print quality 87

button.

●

Reports

●

Supplies status

3. Use the arrow keys to select Print Supplies status page, and then press the OK button.

Clean the printer

Print a cleaning page

During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.

Use the following procedure to print a cleaning page.

NOTE: The steps vary according to the type of control panel.

1 2

1 LED control panel

2 LCD control panel

LED control panels:

1. Open the HP Embedded Web Server (EWS):

a. Open the Start menu, and then select Programs or All Programs.

b. Open the HP group, open the printer group, and then select HP Device Toolbox.

2. Click the System tab, and then select the Service page.

3. In the Cleaning Mode area, click Start to begin the cleaning process.

LCD control panels

1. From the product control panel, press the Setup

2. Open the Service menu.

3. Use the arrow keys to select the Cleaning mode option, and then press the OK button.

The product prints the first side and then prompts you to remove the page from the output bin and reload it in the input tray, keeping the same orientation. Wait until the process is complete. Discard the page that prints.

button.

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Visually inspect the toner cartridge and imaging drum

Follow these steps to inspect each toner cartridge and imaging drum.

1. Remove the toner cartridge and imaging drum from the printer.

2. Check the memory chip for damage.

3. Examine the surface of the green imaging drum.

CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality

problems.

4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge

and imaging drum.

5. Reinstall the toner cartridge and imaging drum, and print a few pages to see if the problem has

resolved.

Check paper and the printing environment

Use paper that meets HP specifications

Use different paper if you are having any of the following problems:

●

The printing is too light or seems faded in areas.

●

Specks of toner are on the printed pages.

●

Toner is smearing on the printed pages.

●

Printed characters seem misformed.

●

Printed pages are curled.

Always use a paper type and weight that this product supports. In addition, follow these guidelines when selecting paper:

●

Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges.

●

Use paper that has not been previously printed on.

●

Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in inkjet printers.

●

Use paper that is not too rough. Using smoother paper generally results in better print quality.

Check the printer environment

Verify that the product is operating within the environmental specifications listed in the product Warranty and Legal Guide.

Check the EconoMode settings

ENWW Improve print quality 89

Follow these steps if the entire page is too dark or too light.

1. From the software program, select the Print option.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab, and then locate the Quality Settings area.

●

If the entire page is too dark, select the EconoMode setting.

●

If the entire page is too light, select the FastRes 1200 setting.

4. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button

to print the job.

90 Chapter 8 Solve problems ENWW

HP LASERJET PRO M26A User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Printer overview

Printer views

Printer front view

Printer back view

LED control-panel view (M26a models)

LCD control-panel view (M26nw models)

Printer specifications

Technical specifications

Supported operating systems

Mobile printing solutions

Printer dimensions

Power consumption, electrical specifications, and acoustic emissions

Operating-environment range

Printer hardware setup and software installation

2 Paper trays

Load the input tray

Load the input tray

Tray adjustment for small paper sizes

Load and print envelopes

Introduction

Print envelopes

Envelope orientation

3 Supplies, accessories, and parts

Order supplies, accessories, and parts

Ordering

Supplies and accessories

Customer self-repair parts

Replace the toner cartridge

Introduction

Toner-cartridge information

Remove and replace the toner cartridge

Print tasks (Windows)

How to print (Windows)

Manually print on both sides (Windows)

Print multiple pages per sheet (Windows)

Select the paper type (Windows)

Additional printing information

Print tasks (OS X)

How to print (OS X)

Manually print on both sides (OS X)

Print multiple pages per sheet (OS X)

Select the paper type (OS X)

Additional print tasks

Mobile printing

Introduction

Wireless Direct (wireless models only)

Enable or disable Wireless Direct

Change the printer Wireless Direct name

HP ePrint via email

HP ePrint software

Android embedded printing

Make a copy

Copy on both sides (duplex)

Copy on both sides manually

Scan by using the HP Scan software (Windows)

Scan by using the HP Scan software (OS X)

7 Manage the printer

Change the printer connection type (Windows)

Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)

Advanced configuration with HP Utility for OS X

Open HP Utility

HP Utility features

Configure IP network settings

Introduction

Printer sharing disclaimer

View or change network settings

Rename the printer on a network

Manually configure IPv4 TCP/IP parameters from the control panel

Printer security features

Introduction

Assign or change the system password using the Embedded Web Server

Energy-conservation settings

Introduction

Print with EconoMode

Set the Sleep/Auto Off After Inactivity setting

Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power