HP LaserJet Pro M14 User Manual
User Guide
www.hp.com/support/ljM14
LaserJet Pro M14-M17
HP LaserJet Pro M14-M17
User Guide
Copyright and License
Trademark Credits
© Copyright 2018 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 4, 01/2019
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Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Warning icons ............................................................................................................................................................................ 2
Printer views .............................................................................................................................................................................. 3
Printer front view ................................................................................................................................................. 3
Printer back view .................................................................................................................................................. 3
Control panel view ............................................................................................................................................... 4
Base models .................................................................................................................................... 4
Wireless models .............................................................................................................................. 4
Printer specications ................................................................................................................................................................ 6
Technical specications ....................................................................................................................................... 6
Supported operating systems ........................................................................................................................... 6
Mobile printing solutions .................................................................................................................................... 7
Printer dimensions .............................................................................................................................................. 8
Power consumption, electrical specications, and acoustic emissions ...................................................... 8
Operating-environment range ........................................................................................................................... 8
Printer hardware setup and software installation .............................................................................................................. 9
2 Paper trays .............................................................................................................................................................................................. 11
Introduction ............................................................................................................................................................................. 12
Load paper trays .................................................................................................................................................................... 12
Input tray ............................................................................................................................................................. 12
Load and print envelopes ..................................................................................................................................................... 13
Introduction ........................................................................................................................................................ 13
Print envelopes .................................................................................................................................................. 13
Envelope orientation ......................................................................................................................................... 13
Load and print labels ............................................................................................................................................................. 14
Introduction ........................................................................................................................................................ 14
Manually feed labels ......................................................................................................................................... 14
Label orientation ............................................................................................................................................... 14
ENWW iii
3 Supplies, accessories, and parts .......................................................................................................................................................... 15
Order supplies, accessories, and parts ............................................................................................................................... 16
Ordering .............................................................................................................................................................. 16
Supplies and accessories ................................................................................................................................. 16
Replace the toner cartridge .................................................................................................................................................. 17
Cartridge information ....................................................................................................................................... 17
Remove and replace the toner cartridge ....................................................................................................... 17
4 Print .......................................................................................................................................................................................................... 21
Print tasks (Windows) ............................................................................................................................................................ 22
How to print (Windows) .................................................................................................................................... 22
Manually print on both sides (Windows) ........................................................................................................ 23
Print multiple pages per sheet (Windows) .................................................................................................... 23
Select the paper type (Windows) .................................................................................................................... 24
Print tasks (OS X) .................................................................................................................................................................... 25
How to print (OS X) ............................................................................................................................................ 25
Manually print on both sides (OS X) ................................................................................................................ 25
Print multiple pages per sheet (OS X) ............................................................................................................ 25
Select the paper type (OS X) ............................................................................................................................ 26
Mobile printing (wireless models only) ............................................................................................................................... 27
Introduction ........................................................................................................................................................ 27
Wi-Fi Direct ......................................................................................................................................................... 27
Enable or disable Wi-Fi Direct ..................................................................................................... 28
Change the printer Wi-Fi Direct name ....................................................................................... 29
AirPrint ................................................................................................................................................................. 29
Android embedded printing ............................................................................................................................. 30
5 Manage the printer ................................................................................................................................................................................. 31
Change the printer connection type (Windows) ................................................................................................................ 32
Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....................... 33
Advanced conguration with HP Utility for OS X ............................................................................................................... 35
Open HP Utility ................................................................................................................................................... 35
HP Utility features ............................................................................................................................................. 35
Congure IP network settings .............................................................................................................................................. 37
Introduction ........................................................................................................................................................ 37
Printer sharing disclaimer ................................................................................................................................ 37
View or change network settings ................................................................................................................... 37
Rename the printer on a network ................................................................................................................... 37
Manually congure IPv4 TCP/IP parameters ................................................................................................. 38
Printer security features ....................................................................................................................................................... 39
iv ENWW
Introduction ........................................................................................................................................................ 39
Assign or change the system password using the HP Embedded Web Server ....................................... 39
Energy-conservation settings .............................................................................................................................................. 41
Introduction ........................................................................................................................................................ 41
Set the Sleep/Auto O After Inactivity setting .............................................................................................. 41
Set the Shut Down After Inactivity delay and congure the printer to use 1 watt or less of power .... 42
Set the Delay Shut Down setting .................................................................................................................... 43
Update the rmware .............................................................................................................................................................. 44
Update the rmware using the Firmware Update Utility ............................................................................ 44
6 Solve problems ....................................................................................................................................................................................... 45
Customer support .................................................................................................................................................................. 46
Laser Warning ......................................................................................................................................................................... 47
Interpret control-panel light patterns ................................................................................................................................. 48
Restore the factory-set defaults ......................................................................................................................................... 50
A “Cartridge is low” or “Cartridge is very low” message displays ................................................................................... 51
Change the “Very Low” settings ...................................................................................................................... 51
Order supplies .................................................................................................................................................... 52
Printer does not pick up paper or misfeeds ....................................................................................................................... 53
Introduction ........................................................................................................................................................ 53
The product does not pick up paper ............................................................................................................... 53
The product picks up multiple sheets of paper ............................................................................................ 53
Clear paper jams ..................................................................................................................................................................... 54
Introduction ........................................................................................................................................................ 54
Jam locations ..................................................................................................................................................... 54
Experiencing frequent or recurring paper jams? .......................................................................................... 55
Clear jams from the input tray ......................................................................................................................... 57
Clear jams from inside the product ................................................................................................................ 59
Clear jams from the output areas ................................................................................................................... 61
Improve print quality ............................................................................................................................................................. 63
Introduction ........................................................................................................................................................ 63
Update the printer rmware ............................................................................................................................ 63
Print from a dierent software program ....................................................................................................... 63
Check the paper-type setting for the print job ............................................................................................. 64
Check the paper type setting on the printer ............................................................................. 64
Check the paper type setting (Windows) .................................................................................. 64
Check the paper type setting (OS X) .......................................................................................... 64
Check toner-cartridge status ........................................................................................................................... 64
Cartridge cleaning .............................................................................................................................................. 65
Print a cleaning page ......................................................................................................................................... 66
Visually inspect the toner cartridge ................................................................................................................ 66
ENWW v
Check paper and the printing environment ................................................................................................... 66
Step one: Use paper that meets HP specications .................................................................. 66
Step two: Check the environment .............................................................................................. 67
Adjust Print Density ........................................................................................................................................... 67
Resolving print quality problems ......................................................................................................................................... 69
Introduction ........................................................................................................................................................ 69
Troubleshoot print quality problems ............................................................................................................. 69
Solve wireless network problems ....................................................................................................................................... 77
Introduction ........................................................................................................................................................ 77
Wireless connectivity checklist ........................................................................................................................ 77
The printer does not print after the wireless conguration completes .................................................... 78
The printer does not print, and the computer has a third-party rewall installed ................................. 78
The wireless connection does not work after moving the wireless router or printer ............................ 78
Cannot connect more computers to the wireless printer ........................................................................... 78
The wireless printer loses communication when connected to a VPN ..................................................... 79
The network does not appear in the wireless networks list ....................................................................... 79
The wireless network is not functioning ........................................................................................................ 79
Perform a wireless network diagnostic test ................................................................................................. 79
Reduce interference on a wireless network .................................................................................................. 80
Index ............................................................................................................................................................................................................. 81
vi ENWW
1 Printer overview
●
Warning icons
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
For more information:
In the US, go to www.hp.com/support/ljM14.
Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support &
Troubleshooting. Enter the product name, and then select Search.
HP's all-inclusive help for your product includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software updates
● Join support forums
● Find warranty and regulatory information
ENWW 1
Warning icons
Warning icon denitions: The following warning icons may appear on HP products. Apply appropriate caution
where applicable.
●
Caution: Electric shock
●
Caution: Hot surface
●
Caution: Keep body parts away from moving parts
●
Caution: Sharp edge in close proximity
2 Chapter 1 Printer overview ENWW
Printer views
1
2
3
2
1
●
Printer front view
●
Printer back view
●
Control panel view
Printer front view
1 Control panel
2 Output bin
3 Input tray and front door access
Printer back view
1 USB interface port
2 Power connection
ENWW Printer views 3
Control panel view
1
2
3
1
2
3
4
Base models
1 Attention LED The Attention light blinks when the printer requires user attention. If the Attention light is
2 Power button/Ready LED Use this button to turn the printer on or o.
on, the printer is in an error state.
The Ready light is on when the printer is ready to print. It blinks when the printer is
receiving print data and dims when the printer is in a low-power state.
3
Wireless models
Resume/Cancel button
Press this button for the following actions:
● If the printer is currently processing a job, with Attention LED o and Ready LED
blinking, press the button to cancel the print job.
● If the printer is in a error or prompt state, with Ready LED On and Attention LED
blinking, press the button to clear the error and resume printing.
● In manual duplex mode, press this button to print the second side of the page.
1
Wireless button and LED
(wireless models only)
4 Chapter 1 Printer overview ENWW
Press this button to turn the wireless feature on or o, or to congure a WiFi Direct
connection.
Press and hold this button to congure a WPS connection.
If the wireless LED light is on, there is a stable wireless connection. If it is blinking, there is
currently no wireless connection, or there is either a WPS or WiFi Direct conguration
process in progress. If it is blinking rapidly, there is an issue with the wireless connection.
2 Attention LED The Attention light blinks when the printer requires user attention. If the Attention light is
on, the printer is in an error state.
3 Power button/Ready LED Use this button to turn the printer on or o.
The Ready light is on when the printer is ready to print. It blinks when the printer is
receiving print data and dims when the printer is in a low-power state.
4
Resume/Cancel button
Press this button for the following actions:
● If the printer is currently processing a job, with Attention LED o and Ready LED
blinking, press the button to cancel the print job.
● If the printer is in a error or prompt state, with Ready LED On and Attention LED
blinking, press the button to clear the error and resume printing.
● In manual duplex mode, press this button to print the second side of the page.
ENWW Printer views 5
Printer specications
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/ljM14.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating-environment range
Technical specications
See www.hp.com/support/ljM14 for current information.
Supported operating systems
The following information applies to the printer-specic Windows PCLmS and OS X print drivers.
Windows: The HP Software Installer installs the PCLmS, or PCLm-S driver depending on the Windows operating
system, along with optional software when using the software installer. See the software installation notes for
more information.
OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/LaserJet
or from the Printer Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start is not
included in the HP Software Installer.
1. Go to 123.hp.com/LaserJet.
2. Follow the steps provided to download the printer software.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
Table
1-1 Supported operating systems and print drivers
Windows 7, 32-bit and 64-bit The HP PCLmS printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8, 32-bit and 64-bit The HP PCLmS printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8.1, 32-bit and 64-bit The HP PCLm-S V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
Windows 10, 32-bit and 64-bit The HP PCLm-S V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Windows 8.1 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
6 Chapter 1 Printer overview ENWW
Table 1-1 Supported operating systems and print drivers (continued)
Windows Server 2008 R2, 64-bit The HP PCLm.S printer-specic print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2008 R2, SP1, 64-bit The HP PCLmS printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows Server 2012 The HP PCLmS printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows Server 2012 R2 The HP PCLm-S printer-specic print driver
is installed for this operating system as part
of the software installation.
Windows Server 2016, 64-bit The HP PCLm-S printer-specic print driver
is installed for this operating system as part
of the software installation.
OS X 10.11 El Capitan, OS X 10.12 Sierra,
OS X 10.13
To install the print driver, download HP Easy
Start from 123.hp.com/LaserJet. Follow the
steps provided to install the printer software
and print driver.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best eort support
for the discontinued Server 2008 operating
system.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM14 for HP's all-
inclusive help for the printer.
Mobile printing solutions
HP oers multiple mobile solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or
other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing are supported.
● Wi-Fi Direct (wireless models only)
● HP All-in-One Remote app for iOS and Android devices
● Google Cloud Print
● AirPrint (wireless models only)
● Android Printing
ENWW Printer specications 7
Printer dimensions
1
2
3
1
2
3
Figure 1-1 Dimensions for the printer
1. Height 159 mm (6.3 in) 280.1 mm (11.1 in)
Printer fully closed Printer fully open
2. Width 346 mm (13.6 in) 346 mm (13.6 in)
3. Depth 189 mm (7.4 in) 329.6 mm (13 in)
Weight (with cartridges) 3.7 kg (8.2 lb)
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/ljM14 for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating-environment range
Environment Recommended Allowed
Temperature 15° to 27°C (59° to 80.6°F) 15° to 30°C (59° to 86°F)
Relative humidity 20% to 70% relative humidity (RH), non-
condensing
10% to 80% (RH), non-condensing
8 Chapter 1 Printer overview ENWW
Printer hardware setup and software installation
For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For
additional instructions, go to HP support on the Web.
Go to www.hp.com/support/ljM14 for HP's all-inclusive help for the printer. Find the following support:
● Install and congure
● Learn and use
●
Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW Printer hardware setup and software installation 9
10 Chapter 1 Printer overview ENWW
2 Paper trays
●
Introduction
●
Load paper trays
●
Load and print envelopes
●
Load and print labels
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM14.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 11
Introduction
CAUTION: Keep hands out of paper trays when closing.
All trays must be closed when moving the printer.
Load paper trays
The following information describes how to load paper into the input tray.
NOTE: To avoid paper jams:
● Never add or remove paper from the tray during printing.
● Before loading the tray, remove all of the paper from the input tray and straighten the stack.
● When loading the tray, do not fan the paper.
● Use paper that is not wrinkled, folded, or damaged.
Input tray
Load media with the top forward and the side to be printed on facing up. To prevent jams and skewing, always
adjust the side guides.
NOTE: When you add new media, make sure that you remove all of the media from the input tray and
straighten the entire stack. This helps prevent multiple sheets of media from feeding through the product at one
time, reducing media jams.
12 Chapter 2 Paper trays ENWW
Load and print envelopes
Introduction
The following information describes how to print and load envelopes. Tray 1 holds up to 5 envelopes.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.
Print envelopes
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
than what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8 or 8.1: Select Devices, select Print, and then select the printer.
3. Click or tap the Paper/Quality tab.
4. In the Media drop-down list, select Envelope.
5. Click the OK button to close the Document Properties dialog box.
6. In the Print dialog box, click the OK button to print the job.
Envelope orientation
Tray Envelope size How to load envelopes
Tray 1 Envelope #10, Envelope C5,
Envelope DL
Face up
Short, postage end toward the back of the tray
ENWW Load and print envelopes 13
Load and print labels
Introduction
The following information describes how to print and load labels. Tray 1 holds up to 50 sheets of labels.
To print labels using the manual feed option, follow these steps to select the correct settings in the print driver,
and then load the labels into the tray after sending the print job to the printer. When using manual feed, the
printer waits to print the job until it detects that the tray has been opened.
Manually feed labels
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
than what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8 or 8.1: Select Devices, select Print, and then select the printer.
3. Click the Paper/Quality tab.
4. In the Media drop-down list, select Labels.
5. Click the OK button to close the Document Properties dialog box.
6. In the Print dialog box, click the OK button to print the job.
Label orientation
Tray How to load labels
Tray 1 Face-up
Top edge toward the back of the tray
14 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts
●
Order supplies, accessories, and parts
●
Replace the toner cartridge
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM14.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 15
Order supplies, accessories, and parts
Ordering
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply Web site, which provides
options for purchasing Original HP supplies.
Supplies and accessories
Item Description Cartridge number Part number
Supplies
For use only in Europe, Russia, CIS, Mid East and Africa
HP 44A Black Toner Cartridge Standard-capacity replacement black toner
cartridge
For use only in North America, Latin America, Asia Pacic Countries/Regions (Exclude China, India)
HP 48A Black Toner Cartridge Standard-capacity replacement black toner
cartridge
For use only in China, India
HP 47A Black Toner Cartridge Standard-capacity replacement black toner
cartridge
44A CF244A
48A CF248A
47A CF247A
16 Chapter 3 Supplies, accessories, and parts ENWW
Replace the toner cartridge
Cartridge information
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner
cartridge into the printer and close the cover.
Item Description Cartridge number Part number
Supplies
For use only in Europe, Russia, CIS, Mid East and Africa
HP 44A Black Toner Cartridge Standard-capacity replacement black toner
cartridge
For use only in North America, Latin America, Asia Pacic Countries/Regions (Exclude China, India)
HP 48A Black Toner Cartridge Standard-capacity replacement black toner
cartridge
For use only in China, India
HP 47A Black Toner Cartridge Standard-capacity replacement black toner
cartridge
Remove and replace the toner cartridge
When a print cartridge approaches the end of useful life, you can continue printing with the current cartridge
until redistributing the toner no longer yields acceptable print quality.
1. Open the print-cartridge door, and then remove the old print cartridge.
44A CF244A
48A CF248A
47A CF247A
ENWW Replace the toner cartridge 17
2. Remove the new print cartridge from the packaging. Place the used print cartridge in the bag and box for
recycling.
CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end. Do not touch the
OPC cover or roller surface.
3. Grasp both sides of the print cartridge and gently rock the print cartridge to distribute the toner evenly
inside the cartridge.
4. Bend the tab on the left side of the cartridge until the tab breaks loose, and then pull the tab until all the
tape is removed from the cartridge. Place the tab and tape in the print-cartridge box to return for recycling.
18 Chapter 3 Supplies, accessories, and parts ENWW
5. Remove the orange cover from the print cartridge.
6. Insert the print cartridge in the product, and then close the print-cartridge door.
CAUTION: If toner gets on your clothing, wipe it o with a dry cloth and wash the clothing in cold water.
Hot water sets toner into the fabric.
ENWW Replace the toner cartridge 19
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