Hp LASERJET P2015D, LASERJET P2015DN Software Technical Reference

HP LaserJet P2015 Printer
Software Technical Reference
HP LaserJet P2015 printer
Software Technical Reference
Copyright and license
Trademark credits
©2006 Copyright Hewlett-Packard Development Company, L.P.
Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Edition 1, 9/2006
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Table of contents
1 Purpose and scope
Introduction ........................................................................................................................................... 1
Device features .................................................................................................................................... 2
Printing-system software ...................................................................................................................... 4
System requirements ........................................................................................................... 4
Windows .............................................................................................................. 5
Linux .................................................................................................................... 5
UNIX .................................................................................................................... 5
Operating-system support .................................................................................................. 6
Standalone drivers .............................................................................................. 6
Print driver support in other operating systems ................................................... 6
Availability ........................................................................................................................... 7
Printing-system software on the Web ................................................................. 8
In-box printing-system software CDs .................................................................. 8
Windows partition ............................................................................... 9
CD versions ........................................................................................ 9
HP LaserJet documentation ............................................................................................................... 14
2 Software description
Introduction ......................................................................................................................................... 17
MS Windows printing-system software .............................................................................................. 18
Printing system and installer .............................................................................................. 18
HP LaserJet print drivers ................................................................................................... 19
HP Extended Capabilities ................................................................................................................... 22
HP ToolboxFX .................................................................................................................................... 23
Overview of the HP ToolboxFX ......................................................................................... 23
System requirements ......................................................................................................... 24
Key features ....................................................................................................................... 24
HP LaserJet P2015 printing-system software CD for MS Windows
systems ............................................................................................................. 18
Select the best print driver ................................................................................ 20
HP PCL 5e Unidriver ........................................................................ 20
HP PCL 6 Unidriver .......................................................................... 20
PS 3 Emulation Unidriver ................................................................. 20
HP LaserJet printing system ............................................................. 21
HP universal print driver ................................................................... 21
Starting HP ToolboxFX ..................................................................................... 23
Structure ............................................................................................................ 23
Opening screen ................................................................................................. 24
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Receive Alert messages for device events ....................................................... 24
HP Device pop-up alert messages ................................................... 25
System-tray icon alert ....................................................................... 25
Desktop alert .................................................................................... 25
E-mail alert ....................................................................................... 26
The HP ToolboxFX folders ................................................................................................ 26
Status folder ...................................................................................................... 26
Device Status ................................................................................... 26
Supplies Status ................................................................................. 27
Device Configuration ........................................................................ 28
Network Configuration ...................................................................... 29
Print Info Pages ................................................................................ 30
Event Log ......................................................................................... 31
Alerts folder ....................................................................................................... 32
Set up Status Alerts .......................................................................... 32
Set up E-mail Alerts .......................................................................... 35
Help folder ......................................................................................................... 36
Troubleshooting ................................................................................ 37
How do I...? ...................................................................................... 38
Animated Demonstrations ................................................................ 38
User Guide ....................................................................................... 39
Device Settings folder ....................................................................................... 39
Device Information ............................................................................ 40
Paper Handling ................................................................................. 40
Printing ............................................................................................. 41
PCL5e ............................................................................................... 42
PostScript ......................................................................................... 43
Print Quality ...................................................................................... 43
Paper Types ..................................................................................... 44
System Setup ................................................................................... 46
Service .............................................................................................. 47
Network Settings folder ..................................................................................... 47
IP Configuration ................................................................................ 48
Advanced .......................................................................................... 49
SNMP ............................................................................................... 51
Network Configuration ...................................................................... 52
Password .......................................................................................... 53
Other screens .................................................................................................................... 54
About HP ToolboxFX dialog box ....................................................................... 55
HP Instant Support ............................................................................................ 55
Product Support ................................................................................................ 55
Product Registration .......................................................................................... 55
Supplies Ordering ............................................................................................. 56
Summary of HP ToolboxFX known issues ........................................................................ 56
.NET Framework dependencies ........................................................................ 57
Device communication ...................................................................................... 58
Obtaining debugging information from HP ToolboxFX ...................................... 58
USB drivers are unsigned ................................................................................ 60
Enable or disable HP ToolboxFX ...................................................................... 60
HP Embedded Web Server ................................................................................................................ 62
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Status tab ........................................................................................................................... 62
Device Status .................................................................................................... 62
Supplies Status page ........................................................................................ 63
Device Configuration page ................................................................................ 63
Network Configuration page .............................................................................. 64
Print Info Pages ................................................................................................. 65
Event Log page ................................................................................................. 66
Settings tab ........................................................................................................................ 66
Device Information page ................................................................................... 67
Paper Handling page ........................................................................................ 67
Printing page ..................................................................................................... 68
PCL5e page ...................................................................................................... 68
PostScript page ................................................................................................. 68
Print Quality page .............................................................................................. 69
Paper Types page ............................................................................................. 69
System Setup page ........................................................................................... 70
Service page ..................................................................................................... 71
Networking tab ................................................................................................................... 71
IP Configuration page ....................................................................................... 72
Advanced page ................................................................................................. 72
Bonjour page ..................................................................................................... 73
SNMP page ....................................................................................................... 73
Network Configuration page .............................................................................. 74
Password page ................................................................................................. 75
HP Web Jetadmin .............................................................................................................................. 77
3 Install MS Windows printing-system components
Introduction ......................................................................................................................................... 79
Installation overview .......................................................................................................................... 80
Installation options .............................................................................................................................. 81
MS Windows installation for direct connections ................................................................. 81
Installing the print drivers by using MS Windows Plug-and-Play or the add-printer
wizard ................................................................................................................................ 81
Plug-and-play installation for direct USB connection in MS Windows 98
SE ..................................................................................................................... 83
Plug-and-play installation for a direct USB connection in MS Windows Me ..... 87
Add-Printer Wizard installation for network connections in Windows Server
2003 .................................................................................................................. 89
MS Windows installation for networked computers ........................................................... 91
Installation dialog box options for MS Windows 2000 and MS Windows XP ..................................... 92
Animated installation guide ................................................................................................ 92
Printing-system software installation ................................................................................. 93
USB installation dialog-box options for Windows .............................................. 94
Network installation dialog box options for Windows ...................................... 112
4 HP PCL 6, PCL 5, and PS emulation unidrivers for MS Windows
Introduction ....................................................................................................................................... 135
Access to print drivers in Windows 2000 and Windows XP ............................................................. 137
Software-program print-dialog box .................................................................................. 137
Print-driver user interface ................................................................................................ 137
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Printing Preferences driver tabs ...................................................................... 137
Properties driver tabs ...................................................................................... 138
Help system ..................................................................................................................................... 139
“What's this?” Help ........................................................................................................... 139
Context-sensitive Help ..................................................................................................... 139
Constraint messages ....................................................................................................... 139
HP postscript level 3 emulation support .......................................................................................... 140
Advanced tab features ..................................................................................................................... 140
Paper/Output ................................................................................................................... 141
Copy Count .................................................................................................... 141
Document Options ........................................................................................................... 142
Advanced Printing Features ............................................................................ 142
Print Optimizations ......................................................................................... 142
PostScript Options .......................................................................................... 142
Printer Features .............................................................................................. 144
Layout Options ................................................................................................ 144
Paper/Quality tab features ................................................................................................................ 145
Print Task Quick Sets ...................................................................................................... 146
Default Print Settings ...................................................................................... 146
User Guide Print Settings ................................................................................ 148
Default Print Settings ...................................................................................... 148
Paper Options .................................................................................................................. 14 9
Size is .............................................................................................................. 149
Custom Paper Size ......................................................................................... 150
Name .............................................................................................. 150
Paper size ....................................................................................... 151
Units ............................................................................................... 151
Custom width and height control limits ........................................... 151
Source is ......................................................................................................... 152
Type is ............................................................................................................. 152
Use Different Paper/Covers ............................................................................................. 153
Front Cover ..................................................................................................... 154
First Page ........................................................................................................ 155
Other Pages .................................................................................................... 156
Last Page ........................................................................................................ 157
Back Cover ...................................................................................................... 158
Document preview image ................................................................................................ 160
Print Quality ..................................................................................................................... 160
Print Quality drop-down menu ......................................................................... 160
EconoMode ..................................................................................................... 161
Effects tab features .......................................................................................................................... 162
Print Task Quick Sets ...................................................................................................... 163
Resizing Options .............................................................................................................. 163
Actual Size ...................................................................................................... 163
Print Document On ......................................................................................... 163
Scale to Fit ..................................................................................................... 163
% of Normal Size ............................................................................................ 164
Document preview image ................................................................................................ 164
Watermarks ..................................................................................................................... 165
Current watermarks ......................................................................................... 166
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Watermark Message ....................................................................................... 167
Message Angle ............................................................................................... 167
Font Attributes ................................................................................................. 167
Default watermark settings .............................................................................. 168
Finishing tab features ....................................................................................................................... 169
Print Task Quick Sets ...................................................................................................... 170
Document options ............................................................................................................ 170
Correct Order for Straight Paper Path ............................................................. 170
Print on Both Sides ......................................................................................... 170
Automatically print on both sides ................................................... 171
Manually print on both sides ........................................................... 172
Flip Pages Up .................................................................................................. 173
Booklet layout .................................................................................................. 174
Book and Booklet Printing .............................................................. 174
Print a booklet ................................................................................. 174
Pages per Sheet ............................................................................................. 175
Print Page Borders .......................................................................................... 175
Page Order ...................................................................................................... 175
Document preview image ................................................................................................ 176
Orientation ....................................................................................................................... 176
Services tab features ........................................................................................................................ 177
Internet Services .............................................................................................................. 178
Device services ................................................................................................................ 179
Device Settings tab features ............................................................................................................ 179
Form to Tray Assignment ................................................................................................ 181
Font Substitution Table .................................................................................................... 182
External Fonts .................................................................................................................. 183
Installing external fonts ................................................................................... 184
Removing external fonts ................................................................................. 185
PS 3 Emulation Unidriver Device Settings ....................................................................... 185
Available PostScript Memory .......................................................................... 185
Output Protocol ............................................................................................... 186
Send Ctrl-D Before Each Job .......................................................................... 186
Send Ctrl-D After Each Job ............................................................................ 186
Convert Gray Text to PostScript Gray ............................................................. 186
Convert Gray Graphics to PostScript Gray ..................................................... 186
Add the Euro Currency Symbol to PostScript Fonts ....................................... 187
Job Timeout .................................................................................................... 187
Wait Timeout ................................................................................................... 187
Minimum Font Size to Download as Outline ................................................... 187
Maximum Font Size to Download as Outline ................................................. 187
Installable Options ........................................................................................................... 187
Tray 3 .............................................................................................................. 188
Duplex Unit (for 2-Sided Printing) .................................................................. 188
Allow Manual Duplexing .................................................................................. 188
Printer Memory ................................................................................................ 188
Mopier Mode ................................................................................................... 188
Mopier mode and collation .............................................................................. 189
Postscript Passthrough (PS 3 Emulation Unidriver only) ................................ 189
JPEG Passthrough (PS 3 Emulation Unidriver only) ...................................... 190
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About tab features ............................................................................................................................ 190
5 Macintosh
Introduction ....................................................................................................................................... 193
Macintosh printing-system software ................................................................................................. 194
Macintosh install and uninstall instructions ...................................................................................... 198
HP Embedded Web Server (EWS) .................................................................................................. 215
Hardware requirements ................................................................................................... 194
Operating-system support ............................................................................................... 194
Availability ........................................................................................................................ 194
Printing-system software on the Web ............................................................. 195
Printing-system software ................................................................ 195
Software component availability ..................................................... 195
In-box printing-system software CDs .............................................................. 195
Macintosh partition ......................................................................... 195
CD versions .................................................................................... 196
Macintosh component descriptions ................................................................................. 198
HP LaserJet PPDs .......................................................................................... 198
PDEs ............................................................................................................... 198
HP Embedded Web Server ............................................................................. 199
Install notes (Readme file) .............................................................................. 199
Online help ...................................................................................................... 199
Install the Macintosh printing system ............................................................................... 199
General installation for Macintosh operating systems ..................................... 199
Detailed Mac OS X installation ........................................................................ 200
Main Install dialog sequence .......................................................... 200
Printer setup .................................................................................................... 205
Set up a printer with Mac OS X V10.4 or higher ............................. 205
Set up a printer with Mac OS X V10.3 ............................................ 210
Set up a printer with Mac OS X V10.2.8 ......................................... 212
Troubleshooting the printer setup ................................................... 215
Uninstall the Macintosh printing system .......................................................................... 215
Access to the HP EWS .................................................................................................... 216
Status tab ......................................................................................................................... 217
Device Status .................................................................................................. 217
Supplies Status page ...................................................................................... 218
Device Configuration page .............................................................................. 219
Network Configuration page ............................................................................ 219
Print Info Pages ............................................................................................... 220
Event Log page ............................................................................................... 221
Settings tab ...................................................................................................................... 221
Device Information page ................................................................................. 222
Paper Handling page ...................................................................................... 222
Printing page ................................................................................................... 223
PCL5e page .................................................................................................... 223
PostScript page ............................................................................................... 223
Print Quality page ............................................................................................ 224
Paper Types page ........................................................................................... 224
System Setup page ......................................................................................... 225
Service page ................................................................................................... 226
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Networking tab ................................................................................................................. 226
6 Engineering details
Introduction ....................................................................................................................................... 233
Troubleshooting ................................................................................................................................ 234
Basic troubleshooting checklist ........................................................................................ 234
Troubleshooting tools ...................................................................................................... 234
Uninstall ............................................................................................................................................ 241
Uninstall methods ............................................................................................................ 241
Uninstall component list ................................................................................................... 241
Uninstall instructions for MS Windows 2000 and MS Windows XP ................................. 241
Uninstall instructions for MS Windows 98 SE and MS Windows Me ............................... 244
Uninstall instructions for the Mac OS ............................................................................... 244
Media attributes ................................................................................................................................ 245
Media types and sizes .................................................................................................... 245
Custom paper sizes ........................................................................................................ 247
Hewlett-Packard HP LaserJet P2015 Series Printing System Readme ........................................... 249
Introduction ...................................................................................................................... 249
Product Software ............................................................................................................. 249
Known issues and workarounds ...................................................................................... 250
Installation Instructions .................................................................................................... 251
Customer assistance ....................................................................................................... 253
IP Configuration page ..................................................................................... 227
Advanced page ............................................................................................... 227
Bonjour page ................................................................................................... 228
SNMP page ..................................................................................................... 228
Network Configuration page ............................................................................ 229
Password page ............................................................................................... 230
File to E-mail utility .......................................................................................... 235
AccessDeniedUtility.exe .................................................................................. 235
FixErr1714 utility ............................................................................................. 235
HP System Diagnostics ................................................................................... 235
System ............................................................................................ 236
Devices ........................................................................................... 237
Applications .................................................................................... 237
HP Applications .............................................................................. 238
Logging ........................................................................................... 239
Purpose of this document ............................................................................... 249
Product connection information ....................................................................... 249
Supported operating systems ......................................................................... 249
Printer drivers .................................................................................................. 249
MS Windows printer drivers ............................................................ 250
Macintosh printer driver .................................................................. 250
Printer driver downloads ................................................................. 250
HP ToolboxFX software for MS Windows ....................................................... 250
Uninstaller software for MS Windows ............................................................. 250
Installation options for MS Windows ............................................................... 251
Installing software on MS Windows ................................................................ 252
Installing software on Macintosh OS X V10.2.8, V10.3.9, and V10.4.3 .......... 252
Uninstaller ....................................................................................................... 253
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Legal statements ............................................................................................................. 253
TRADEMARK NOTICES ................................................................................. 254
WARRANTY AND COPYRIGHT .................................................................... 254
Index ................................................................................................................................................................. 255
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List of tables
Table 1-1 Software technical reference overview .............................................................................................. 1
Table 1-2 Features of the HP LaserJet P2015 printer ....................................................................................... 3
Table 1-3 Software components for Windows .................................................................................................... 4
Table 1-4 Software component availability for the HP LaserJet P2015 printer ................................................. 7
Table 1-5 CD part numbers for the HP LaserJet P2015 printing-system software ............................................ 9
Table 1-6 Software component localization by language, A-F ......................................................................... 10
Table 1-7 Software component localization by language H-P ......................................................................... 11
Table 1-8 Software component localization by language R-Z .......................................................................... 12
Table 1-9 User documentation availability and localization ............................................................................. 14
Table 2-1 Event alerts for HP ToolboxFX ......................................................................................................... 33
Table 2-2 Standard print modes ...................................................................................................................... 45
Table 2-3 Advanced Network Settings options and settings ............................................................................ 50
Table 4-1 Print Task Quick Set default values for the HP LaserJet P2015 printer ........................................ 147
Table 4-2 PCL 6 custom media sizes ............................................................................................................ 151
Table 4-3 Font Attribute settings for new and preset watermarks .................................................................. 168
Table 4-4 Page orientation ............................................................................................................................. 173
Table 4-5 Driver mopier mode and collation settings .................................................................................... 189
Table 5-1 Adding a printer in Macintosh operating systems .......................................................................... 200
Table 6-1 Troubleshooting checklist ............................................................................................................... 234
Table 6-2 Supported media attributes ............................................................................................................ 245
Table 6-3 Tray 1 and tray 2 specifications ..................................................................................................... 247
Table 6-4 Optional tray 3 specifications ......................................................................................................... 247
Table 6-5 Specifications for automatic 2-sided printing ................................................................................. 248
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List of figures
Figure 2-1 Installation software CD browser ................................................................................................... 19
Figure 2-2 HP Device Alert – Load Paper pop-up message ............................................................................ 25
Figure 2-3 HP Device Alert – LOAD PAPER System Tray and Desktop pop-up message ............................. 25
Figure 2-4 Device Status screen ...................................................................................................................... 27
Figure 2-5 Supplies Status screen ................................................................................................................... 28
Figure 2-6 Device Configuration screen ........................................................................................................... 29
Figure 2-7 Network Configuration screen ......................................................................................................... 30
Figure 2-8 Print Information Pages screen ....................................................................................................... 31
Figure 2-9 Event Log screen ............................................................................................................................ 32
Figure 2-10 Set up Status Alerts screen .......................................................................................................... 33
Figure 2-11 Set up E-mail Alerts screen – 1 of 2 ............................................................................................. 35
Figure 2-12 Set up E-mail Alerts screen – 2 of 2 ............................................................................................. 36
Figure 2-13 Troubleshooting sub-folder ........................................................................................................... 37
Figure 2-14 How do I...? sub-folder .................................................................................................................. 38
Figure 2-15 Animated Demonstrations screen ................................................................................................. 38
Figure 2-16 HP LaserJet P2015 Series User Guide ........................................................................................ 39
Figure 2-17 Device Information screen ............................................................................................................ 40
Figure 2-18 Paper Handling screen ................................................................................................................. 41
Figure 2-19 Printing screen .............................................................................................................................. 42
Figure 2-20 PCL5e screen ............................................................................................................................... 42
Figure 2-21 PostScript screen .......................................................................................................................... 43
Figure 2-22 Print Quality screen ....................................................................................................................... 44
Figure 2-23 Paper Types screen ...................................................................................................................... 45
Figure 2-24 System Setup screen .................................................................................................................... 46
Figure 2-25 Service screen .............................................................................................................................. 47
Figure 2-26 IP Configuration screen ................................................................................................................ 48
Figure 2-27 Advanced Network Settings screen .............................................................................................. 50
Figure 2-28 SNMP screen ................................................................................................................................ 51
Figure 2-29 Network Configuration screen ....................................................................................................... 53
Figure 2-30 Password screen .......................................................................................................................... 54
Figure 2-31 HP ToolboxFX dialog box ............................................................................................................. 55
Figure 2-32 Product Registration screen .......................................................................................................... 56
Figure 2-33 HP ToolboxFX – sample error dialog ............................................................................................ 57
Figure 2-34 HP ToolboxFX – sample error dialog ............................................................................................ 59
Figure 2-35 HP EWS – Device Status page ..................................................................................................... 63
Figure 2-36 HP EWS – Supplies Status page .................................................................................................. 63
Figure 2-37 HP EWS – Device Configuration page ......................................................................................... 64
Figure 2-38 HP EWS – Network Configuration page ....................................................................................... 65
Figure 2-39 HP EWS – Print Info Pages page ................................................................................................. 66
Figure 2-40 HP EWS – Event Log page .......................................................................................................... 66
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Figure 2-41 HP EWS – Device Information page ............................................................................................. 67
Figure 2-42 HP EWS – Paper Handling page .................................................................................................. 67
Figure 2-43 HP EWS – Printing page ............................................................................................................... 68
Figure 2-44 HP EWS – PCL5e page ................................................................................................................ 68
Figure 2-45 HP EWS – PostScript page .......................................................................................................... 69
Figure 2-46 HP EWS – Print Quality page ....................................................................................................... 69
Figure 2-47 HP EWS – Paper Types page ...................................................................................................... 70
Figure 2-48 HP EWS – System Setup page .................................................................................................... 71
Figure 2-49 HP EWS – Service page ............................................................................................................... 71
Figure 2-50 HP EWS – IP Configuration page ................................................................................................. 72
Figure 2-51 HP EWS – Advanced page ........................................................................................................... 73
Figure 2-52 HP EWS – Bonjour page .............................................................................................................. 73
Figure 2-53 HP EWS – SNMP page ................................................................................................................ 74
Figure 2-54 HP EWS – Network Configuration page ....................................................................................... 75
Figure 2-55 HP EWS – Password page ........................................................................................................... 76
Figure 3-1 Configure the driver ........................................................................................................................ 82
Figure 3-2 Add New Hardware Wizard USB Composite Device dialog box .................................................... 83
Figure 3-3 Add New Hardware Wizard USB Composite Device - Search for driver dialog box ....................... 84
Figure 3-4 Add New Hardware Wizard USB Composite Device - Specify a location dialog box ..................... 84
Figure 3-5 Add New Hardware Wizard USB Composite Device - What do you want to install? dialog
box ...................................................................................................................................................................... 85
Figure 3-6 Add New Hardware Wizard USB Composite Device - Ready to Install dialog box ........................ 85
Figure 3-7 Add New Hardware Wizard USB Composite Device - Finish dialog box ........................................ 86
Figure 3-8 Add New Hardware Wizard Search for driver dialog box ............................................................... 87
Figure 3-9 Add New Hardware Wizard USB Printing Support dialog box ........................................................ 88
Figure 3-10 Add New Hardware Wizard HP EWS dialog box .......................................................................... 88
Figure 3-11 Add New Hardware Wizard – Finish dialog box ........................................................................... 89
Figure 3-12 Animated installation guide – Welcome screen ............................................................................ 92
Figure 3-13 Install Printer Software screen ...................................................................................................... 93
Figure 3-14 HP LaserJet P2015 CD Browser screen ....................................................................................... 94
Figure 3-15 USB install – Welcome to the Install Wizard dialog box ............................................................... 95
Figure 3-16 USB install – Sample screen showing current progress ............................................................... 96
Figure 3-17 USB install – Do Not Block HP Install Wizard Processes dialog box ........................................... 97
Figure 3-18 USB install – Check for recommended installation updates (optional) dialog box ........................ 98
Figure 3-19 USB install – Installation Options dialog box ................................................................................ 99
Figure 3-20 USB Install – sample System Requirements Results dialog box ................................................ 100
Figure 3-21 USB install – License Agreement dialog box .............................................................................. 101
Figure 3-22 USB install – HP Extended Capabilities dialog box .................................................................... 102
Figure 3-23 USB install – Destination Folder dialog box ................................................................................ 103
Figure 3-24 USB install – Ready to Install dialog box .................................................................................... 104
Figure 3-25 Installing screen .......................................................................................................................... 105
Figure 3-26 USB install – Connection Type dialog box .................................................................................. 105
Figure 3-27 USB install – Connect Your Device Now dialog box ................................................................... 106
Figure 3-28 USB install – Device has been detected dialog box ................................................................... 107
Figure 3-29 USB install – Restart your computer dialog box ......................................................................... 108
Figure 3-30 USB install – Congratulations! Software installation complete dialog box .................................. 109
Figure 3-31 USB install – Test Page dialog box ............................................................................................ 110
Figure 3-32 Sign up now screen .................................................................................................................... 111
Figure 3-33 HP Registration screen ............................................................................................................... 112
Figure 3-34 Network install — Welcome dialog box ....................................................................................... 113
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Figure 3-35 Network install – Sample screen showing current progress ....................................................... 114
Figure 3-36 Network install – Check for recommended installation updates (optional) dialog box ................ 115
Figure 3-37 Network install – Installation Options dialog box ........................................................................ 116
Figure 3-38 Network Install – sample System Requirements Results dialog box .......................................... 117
Figure 3-39 Network install – Licence Agreement dialog box ........................................................................ 118
Figure 3-40 Network install – HP Extended Capabilities dialog box .............................................................. 119
Figure 3-41 Network install – Destination Folder dialog box .......................................................................... 120
Figure 3-42 Network install – Ready to Install dialog box .............................................................................. 121
Figure 3-43 Network install – Connection Type dialog box ............................................................................ 122
Figure 3-44 Network install – Identify Printer dialog boxIdentify Printer ......................................................... 123
Figure 3-45 Network install – Searching dialog box ....................................................................................... 124
Figure 3-46 Network install – Specify Printer dialog box ................................................................................ 125
Figure 3-47 Network install – Printer Found dialog box ................................................................................. 126
Figure 3-48 Network install – Confirm Network Settings dialog box .............................................................. 127
Figure 3-49 Network install – Confirm Changing Setting dialog box .............................................................. 128
Figure 3-50 Network install – Change TCP/IP Settings dialog box ................................................................ 129
Figure 3-51 Network install – Restart your computer dialog box ................................................................... 130
Figure 3-52 Network install – Congratulations! Software installation complete dialog box ............................ 131
Figure 3-53 Network install – Test Page dialog box ....................................................................................... 131
Figure 3-54 Sign up now screen .................................................................................................................... 132
Figure 3-55 HP Registration screen ............................................................................................................... 133
Figure 4-1 A typical constraint message ........................................................................................................ 139
Figure 4-2 The default appearance of the Advanced tab ............................................................................... 141
Figure 4-3 Paper/Quality tab .......................................................................................................................... 145
Figure 4-4 Paper Options group box .............................................................................................................. 149
Figure 4-5 Custom Paper Size dialog box ..................................................................................................... 150
Figure 4-6 Front Cover options ...................................................................................................................... 154
Figure 4-7 First Page options ......................................................................................................................... 155
Figure 4-8 Other Pages options ..................................................................................................................... 156
Figure 4-9 Last Page options ......................................................................................................................... 158
Figure 4-10 Back Cover options ..................................................................................................................... 159
Figure 4-11 Effects tab ................................................................................................................................... 162
Figure 4-12 Preview images – Legal on Letter; Scale to Fit off (left) and on (right) ...................................... 164
Figure 4-13 Watermark Details dialog box ..................................................................................................... 166
Figure 4-14 Finishing tab ................................................................................................................................ 169
Figure 4-15 Print on Both Sides Instructions dialog box ................................................................................ 173
Figure 4-16 Page-order preview images ........................................................................................................ 176
Figure 4-17 Services tab ................................................................................................................................ 178
Figure 4-18 HP PCL 6 Unidriver Device Settings tab .................................................................................... 180
Figure 4-19 PS 3 Emulation Unidriver Device Settings tab ............................................................................ 181
Figure 4-20 Font Substitution Table ............................................................................................................... 183
Figure 4-21 HP Font Installer dialog box ....................................................................................................... 184
Figure 4-22 About tab ..................................................................................................................................... 191
Figure 5-1 hp LaserJet P2015 CD-ROM icon ................................................................................................ 200
Figure 5-2 hp LaserJet Software screen ........................................................................................................ 201
Figure 5-3 HP LaserJet v.5.7 icon .................................................................................................................. 201
Figure 5-4 Authenticate dialog ....................................................................................................................... 201
Figure 5-5 HP LaserJet for Macintosh installer startup-screen ...................................................................... 202
Figure 5-6 License dialog ............................................................................................................................... 202
Figure 5-7 Easy Install dialog ......................................................................................................................... 203
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Figure 5-8 HP LaserJet Installer dialog (custom install) ................................................................................. 203
Figure 5-9 Installing dialog ............................................................................................................................. 204
Figure 5-10 LaserJet ReadMe icon ................................................................................................................ 204
Figure 5-11 Installation success message ..................................................................................................... 205
Figure 5-12 Printer list screen ........................................................................................................................ 206
Figure 5-13 Print & Fax screen ...................................................................................................................... 206
Figure 5-14 Default Browser tab .................................................................................................................... 207
Figure 5-15 Installable Options screen .......................................................................................................... 209
Figure 5-16 Printer List screen ....................................................................................................................... 209
Figure 5-17 Printer List screen ....................................................................................................................... 210
Figure 5-18 Print & Fax screen ...................................................................................................................... 210
Figure 5-19 Add printer screen ....................................................................................................................... 211
Figure 5-20 Print Center screen ..................................................................................................................... 212
Figure 5-21 Add printer screen ....................................................................................................................... 213
Figure 5-22 Device Status screen .................................................................................................................. 217
Figure 5-23 HP EWS – Device Status page ................................................................................................... 218
Figure 5-24 HP EWS – Supplies Status page ................................................................................................ 218
Figure 5-25 HP EWS – Device Configuration page ....................................................................................... 219
Figure 5-26 HP EWS – Network Configuration page ..................................................................................... 220
Figure 5-27 HP EWS – Print Info Pages page ............................................................................................... 221
Figure 5-28 HP EWS – Event Log page ........................................................................................................ 221
Figure 5-29 HP EWS – Device Information page ........................................................................................... 222
Figure 5-30 HP EWS – Paper Handling page ................................................................................................ 222
Figure 5-31 HP EWS – Printing page ............................................................................................................. 223
Figure 5-32 HP EWS – PCL5e page .............................................................................................................. 223
Figure 5-33 HP EWS – PostScript page ........................................................................................................ 224
Figure 5-34 HP EWS – Print Quality page ..................................................................................................... 224
Figure 5-35 HP EWS – Paper Types page .................................................................................................... 225
Figure 5-36 HP EWS – System Setup page .................................................................................................. 226
Figure 5-37 HP EWS – Service page ............................................................................................................. 226
Figure 5-38 HP EWS – IP Configuration page ............................................................................................... 227
Figure 5-39 HP EWS – Advanced page ......................................................................................................... 228
Figure 5-40 HP EWS – Bonjour page ............................................................................................................ 228
Figure 5-41 HP EWS – SNMP page .............................................................................................................. 229
Figure 5-42 HP EWS – Network Configuration page ..................................................................................... 230
Figure 5-43 HP EWS – Password page ......................................................................................................... 231
Figure 6-1 HP System Diagnostics – System tab .......................................................................................... 236
Figure 6-2 HP System Diagnostics – Devices tab .......................................................................................... 237
Figure 6-3 HP System Diagnostics – Applications tab ................................................................................... 238
Figure 6-4 HP System Diagnostics – HP Applications tab ............................................................................. 239
Figure 6-5 HP System Diagnostics – Logging tab ......................................................................................... 240
Figure 6-6 Important Uninstall Information dialog box ................................................................................... 242
Figure 6-7 Cleanup Progress dialog box ........................................................................................................ 243
Figure 6-8 Restart dialog box ......................................................................................................................... 244
xvi ENWW
1 Purpose and scope

Introduction

This Software Technical Reference (STR) provides information about and troubleshooting tips for the printing-system software for the HP LaserJet P2015 printers.
This document is prepared in an electronic format to serve as a quick-reference tool for Customer Care Center (CCC) agents, support engineers, system administrators, Management Information Systems (MIS) personnel, and end users, as appropriate.
NOTE This STR describes software that is shipped on the software CD that comes with the
HP LaserJet P2015 printer. This STR does not describe drivers that will become available on the Web.
The following information is included in this technical reference:

Purpose and scope

Overview of software and platforms
Procedures for installing and uninstalling software components
Descriptions of problems that can arise while using the HP LaserJet P2015 printer, and known
solutions to those problems
NOTE An addendum to this STR describes system modification information, including file lists
and changes to registry keys.
The following table describes the structure of this STR.
Table 1-1 Software technical reference overview
Chapter Content
Chapter 1, Purpose and scope This chapter contains basic information about the HP LaserJet P2015 printer and
its software:
Overview of the HP LaserJet P2015 printer
Printing-system software overview, including the following topics:
System requirements
Operating-system support
Availability
HP LaserJet software documentation
ENWW Introduction 1
Purpose and scope
Table 1-1 Software technical reference overview (continued)
Chapter Content
Chapter 2, Software description This chapter provides an overview of the printing-system software installer and
print drivers.
This chapter also contains general information about other software features, including the following topics:
Driver configuration for Microsoft® (MS) Windows®
HP Embedded Web Server (available for the HP LaserJet P2015n,
HP LaserJet P2015dn, and HP LaserJet P2015x only)
HP ToolboxFX
HP Web Jetadmin
Chapter 3, Install MS Windows printing­system components
Chapter 4, HP PCL 6, PCL 5e, and PS emulation unidrivers for MS Windows
Chapter 5, Macintosh This chapter provides instructions for installing and uninstalling the
Chapter 6, Engineering details This chapter contains information about the following special topics:
This chapter provides instructions for installing the HP LaserJet P2015 printer in MS Windows operating systems by using various installation methods.
This chapter provides detailed descriptions of the HP PCL 6, PCL 5, and HP postscript level 3 emulation print unidrivers for Windows 2000, Windows XP, and Windows Server 2003.
HP LaserJet P2015 printer in Macintosh operating systems and for using Macintosh features.
Troubleshooting information
File to E-mail utility
Media attributes
HP LaserJet P2015 printing system Readme file
For the location of information within chapters, see the table of contents. An index is also provided.
Additional detailed information about the HP LaserJet P2015 printing-system software is published in an addendum to this STR. The following information is available only in the addendum:
Lists of installed files
System-modification information, such as changes to the registry and registry keys
Descriptions of known software issues and solutions
Topics:

Device features

Printing-system software
HP LaserJet documentation
Device features
The following table contains descriptions of the HP LaserJet P2015 printer features that are discussed in this STR. Device configurations might vary among countries/regions.
2 Chapter 1 Purpose and scope ENWW
Table 1-2 Features of the HP LaserJet P2015 printer
Feature HP LaserJet P2015 printer
HP product number Q7821A
Memory
Speed
Connectivity
Paper handling
Print
32 megabytes (MB) of synchronous random access memory
(SDRAM)
To allow for memory expansion, the printer has one DIMM slot that
accepts 32, 64, 128, or 256 MB RAM DIMMs (the printer can support up to 288 MB of memory)
Prints 26 pages per minute (ppm) on A4-sized paper and 27 ppm on
letter-sized paper
A high-speed 2.0 universal serial bus (USB) port
10/100Base-T network Jetdirect port (HP LaserJet P2015n,
HP LaserJet P2015dn. and HP LaserJet P2015x printers only)
50-sheet multi-purpose tray (tray 1)
250-sheet universal tray (tray 2)
Optional 250-sheet universal tray (tray 3, HP LaserJet P2015x printer
only)
ProRes 1200 provides fine-line detail at 1200 x 1200 dpi
FastRes 1200 provides effective 1200 dpi output
True 600x600 dpi text and graphics
Adjustable settings to optimize print quality
The HP UltraPrecise print cartridge has a finer toner formulation that
provides sharper text and graphics
Purpose and scope
Printer command language (PCL) 5e and 6 drivers
HP postscript level 3 emulation
Energy savings The HP LaserJet P2015 printer automatically conserves electricity by
substantially reducing power consumption when it is not in use. As an ENERGY STAR® partner, Hewlett-Packard Company has determined that this product meets ENERGY STAR® guidelines for energy efficiency. ENERGY STAR® is a U.S. registered service mark of the United States Environmental Protection Agency.
ENWW Device features 3
Purpose and scope

Printing-system software

The HP LaserJet P2015 printer includes the following software components and programs for MS Windows operating systems.
Table 1-3 Software components for Windows
Components Description
HP installer Installs the HP LaserJet P2015 printing-system software based on the hardware it detects from the
Uninstaller Removes files and folders that were installed when the HP LaserJet P2015 printing-system
HP ToolboxFX Provides a software interface to manage the HP LaserJet P2015 printer. Use the HP ToolboxFX
Driver software This software includes the following drivers:
Online Help Provides help for using the software for the HP LaserJet P2015 product.
host computer.
software was originally installed on the computer.
to perform the following tasks:
Monitor the status of the product.
Change the print settings for the product.
Find troubleshooting information and instructions for performing basic tasks.
Receive Status Alerts when certain events occur or conditions exist on the product.
The HP PCL 5e Unidriver. The HP PCL 5e Unidriver is installed by default in Windows 2000,
Windows XP and Windows Server 2003.
The postscript (PS) print driver and PostScript® printer description (PPD) file for printing with
HP postscript level 3 emulation. This driver is not installed by default. To install the PS 3 Emulation Unidriver or PS 3 Emulation Driver, use the Add Printer wizard.
The user documentation for these products is included on the installation CD as both .CHM (online help) files and Adobe® Acrobat® .PDF files. The software CD uses a version of Adobe Acrobat Reader that remains on the CD and does not need to be installed on the computer. However, you need a web browser installed on the computer in order to view the contents from any .CHM file.
Additional software HP Software Update. The HP Software Update utility checks the HP Web site for the latest
software updates for the HP LaserJet P2015 printer.
Topics included in this section:

System requirements

Operating-system support
Availability
System requirements
The following operating systems support the HP LaserJet P2015 printing-system software:
Windows
Linux
UNIX
4 Chapter 1 Purpose and scope ENWW
Windows
NOTE For information about the HP LaserJet P2015 printing-system software for Macintosh
operating systems, see
NOTE The HP LaserJet P2015 Windows printing-system software is not supported on Windows
systems running on Intel-based Macintosh hardware.
Macintosh.
The HP LaserJet P2015 printing-system software has the following minimum system requirements.
Windows 98 SE, Windows Millennium Edition, Windows 2000, Windows Server 2003, or
Windows XP operating system
Processor and RAM requirements:
For Windows 98 SE and Windows Me: a Pentium® II processor or greater, with 64 MB of RAM
(for a driver-only installation)
For Windows 2000, Windows Server 2003, and Windows XP (32-bit Home, Professional, and
Media Center Edition): a Pentium II processor or greater (Pentium III or greater recommended), with 192 MB of RAM (for a full installation)
250 MB of available hard disk space (for a full installation)
A 2x or faster CD-ROM drive (required for installation)
A direct connection to a computer for full product functionality requires a USB port.
NOTE If the USB port has another device attached to it, such as an external storage
device, the device must be disconnected or an additional USB port must be added. You can add an additional USB port by using a hub or by installing an additional USB card.
Linux
Purpose and scope
You can also print to the HP LaserJet product from any operating system that complies with the PCL command language, such as OS/2, UNIX®, or Linux systems.
Linux users should check for the availability of drivers at the following Web site:
www.hp.com/go/linuxprinting
NOTE The Linux drivers are supported through the Linux community.
UNIX
UNIX systems require a Model Script to set up the UNIX environment for printing. The HP LaserJet III model script, or any generic HP LaserJet printer Model Script, should work. These files are written and provided by the individual UNIX vendor. Users of HP-UX can check for availability of the Model Script and the support model at the following Web site:
www.hp.com/go/unixmodelscripts
Click the Support & Drivers link.
ENWW Printing-system software 5
Purpose and scope

Operating-system support

NOTE For information about the HP LaserJet P2015 printing-system software for Macintosh
operating systems, see
NOTE The HP LaserJet P2015 printer does not support the Windows NT® 4.0 or Windows 95
operating systems.
Throughout this document, Windows XP is used to denote Windows XP Home Edition, Windows XP Professional, and Windows XP Media Center Edition unless noted otherwise.
For more information about the HP LaserJet P2015 printer, go to the following Web site:
www.hp.com/support/ljP2015
Topics:
Standalone drivers
Print driver support in other operating systems
Standalone drivers
The following Windows operating systems fully support the HP LaserJet P2015 printer through the software installer, and drivers for these operating systems are available on the printing-system software CD that comes with the product.
Macintosh.
MS Windows 2000 (requires Administrator privileges)
MS Windows XP (32-bit; requires Administrator privileges)
Print driver support in other operating systems
The following operating systems support plug-and-play or add-printer-wizard installations.
Windows 98 Second Edition (Windows 98 SE)
Windows Millennium Edition (Windows Me)
Windows X64, Intel-based (driver available only on the Web; requires Administration privileges)
Windows Server 2003 (uses the Win2000_XP driver on the HP LaserJet P2015 software CD and
is also available on the Web)
Itanium Architecture (IA) 64-bit, Intel-based (driver available only on the Web)
Use a plug-and-play installation or the Add Printer Wizard to install the print driver for these operating systems. The print driver for these operating systems is available at the following HP support Web site:
www.hp.com/support/ljP2015
NOTE The HP LaserJet P2015 printer does not support Windows 98 First Edition.
NOTE For information and printer drivers for Linux, go to the following Web site:
www.hp.com/go/linux
6 Chapter 1 Purpose and scope ENWW
NOTE For information and printer drivers for UNIX, go to the following Web site:
www.hp.com/go/unixmodelscripts

Availability

The following table lists the availability of the HP LaserJet P2015 printing-system software components by operating system.
Table 1-4 Software component availability for the HP LaserJet P2015 printer
Purpose and scope
Component Windows 98
SE and Windows Me
Windows 2000 and Windows XP – 32-bit
Windows XP – X64­bit and IA
4
– 64-bit
Drivers
1
HP Traditional PCL 5e Driver
HP Traditional PCL 6 Driver X
PS 3 Emulation Driver X
HP Traditional PPD X
X
1
1
1
HP PCL 5e Unidriver X X
HP PCL 6 Unidriver X X
PS 3 Emulation Unidriver X
1
1
1
1
X
UNIX Model Script
Linux print drivers and model script
Installers
Common Windows Installer
X
CD Browser X
.INF File (Add Printer) X X X4,
1
Windows Server
4
2003
1
X
1
X
1
X
1
X4,
UNIX Linux
2
X
3
X
Remote management and status
Applet for HP WebJet Admin
5
X X
HP ToolboxFX X
Online Documentation
HP LaserJet P2015 Series User Guide
Hewlett-Packard LaserJet P2015 Printing-System Install Notes
6
X X
X X
Help systems X X X X
1
This driver is installed through the Add Printer Wizard only.
2
This component is available at the following Web site: www.hp.com/go/unixmodelscripts
3
This component is available at the following Web site: www.hp.com/go/linuxprinting
4
This component is available only at the following Web site: www.hp.com/support/ljP2015
5
This component is available at the following Web site: www.hp.com/go/webjetadmin
6
This document is also available at the following Web site: www.hp.com/support/ljP2015
ENWW Printing-system software 7
Purpose and scope
Topics:
Printing-system software on the Web
In-box printing-system software CDs
Printing-system software on the Web
All software that is contained on the installation CD is also available on the Web.
Web deployment is the preferred method for obtaining the latest software. The HP Web site offers an option for automatic e-mail notification about new software releases.
The HP LaserJet P2015 printing-system software is available for download at the following Web site:
www.hp.com/go/ljP2015_software
Only 32-bit print drivers are available on the printing-system software CD. If the computer is running a 64-bit operating system, install a 64-bit print driver. The 64-bit print drivers for Windows XP and Windows Server 2003 are available at the following Web site:
www.hp.com/go/ljP2015_software
To order the HP LaserJet P2015 printing–system software if the CD is damaged or missing, contact HP Support at the following Web site. To request the software CD by phone, see the following Web site for the correct contact number for your country/region:
www.hp.com/go/ljP2015_software
If you need a replacement CD or newer version of the software than what was shipped with the product, go to the following Web site:
www.hp.com/support/ljP2015
Click CD-ROM Order Page to order, or click Download drivers and software to get the software update.
In-box printing-system software CDs
The software CD for the HP LaserJet P2015 printer contains a variety of files for installing the printing­system software on the computer.
The HP LaserJet P2015 printing-system software CD is divided into two partitions, one for each of the following operating systems:
MS Windows
Macintosh
Each partition includes documentation files and files that are required to install and uninstall the printing­system components.
Topics:
Windows partition
CD versions
8 Chapter 1 Purpose and scope ENWW
Windows partition
The root directory in the MS Windows partition of the software CD contains the AUTORUN.EXE file, the SETUP.EXE file, and the following directories and support files:
APPS
Language directories (containing documentation)
Drivers
SETUP
UTIL
NOTE File layouts differ by language for each regional version of the software CD.
To view the files, insert the HP LaserJet P2015 printing-system software CD, right-click Start, click Explore, and then select the CD-ROM drive.
CD versions
The following table presents the part numbers and language groups on the software CDs for the HP LaserJet P2015 printers.
Table 1-5 CD part numbers for the HP LaserJet P2015 printing-system software
Part number Description Languages included
on CD
CB366–60105 Windows software CD for the HP LaserJet P2015
printer
English
Catalan
Italian
Purpose and scope
CB366–60106 Windows software CD for the HP LaserJet P2015
printer
Spanish
Dutch
French
German
Greek
Portuguese
English
Danish
Swedish
Finnish
Norwegian
Hebrew
Estonian
ENWW Printing-system software 9
Purpose and scope
Table 1-5 CD part numbers for the HP LaserJet P2015 printing-system software (continued)
Part number Description Languages included
on CD
Lithuanian
Latvian
CB366–60107 Windows software CD for the HP LaserJet P2015
printer
English
French
Bulgarian
Croatian
Czech
Hungarian
Kazakh
Polish
Romanian
Russian
Serbian
Slovak
Slovenian
Turkish
Ukranian
Arabic
CB366–60108 Windows software CD for the HP LaserJet P2015
printer
English
Bahasa Indonesian
Korean
Simplified Chinese
Traditional Chinese
Thai
The following table provides localization information about the software components for the HP LaserJet P2015 printer. A language key follows each table.
Table 1-6 Software component localization by language, A-F
Component
HP ToolboxFX 2000, XP X X X X x X X X X
1
Operating system AR BG CA CS DA DE EL EN ES ET FA FI FR
10 Chapter 1 Purpose and scope ENWW
Table 1-6 Software component localization by language, A-F (continued)
Component
1
Operating system AR BG CA CS DA DE EL EN ES ET FA FI FR
HP Traditional PCL 5e and 6 Driver and PS 3 Emulation Driver
HP PCL 5e and 6 Unidriver and PS 3 Emulation Unidriver
Common Windows Installer
Online manuals (.PDF and .CHM)
1
Components that are not available in a specific language are supported in English.
2
The user interface is in Catalan, but the Help content is in Spanish.
98 SE, Me X X X X X X X X
2000, XP X X2X X X X X X X X
2000, XP X X X X X X X X X
2000, XP X X X X x X X X X X X
Language key for Table 1-6 Software component localization by language, A-F:
AR = Arabic
BG = Bulgarian
CA = Catalan
CS = Czech
Purpose and scope
DA = Danish
DE = German
EL = Greek
EN = English
ES = Spanish
ET = Estonian
FA = Farsi
FI = Finnish
FR = French
Table 1-7 Software component localization by language H-P
Component
HP ToolboxFX 2000, XP X X X X X X X X
HP Traditional PCL 5e and 6 Driver and PS 3 Emulation Driver
HP PCL 5e and 6 Unidriver and PS 3 Emulation Unidriver
1
Operating system HE HR HU ID IT KK KO LT LV NL NO PL PT
98 SE, Me X X X X X X X X
2000, XP X X X X XXXX
ENWW Printing-system software 11
Purpose and scope
Table 1-7 Software component localization by language H-P (continued)
Component
1
Operating system HE HR HU ID IT KK KO LT LV NL NO PL PT
Common Windows Installer
Online manuals (.PDF and .CHM)
1
Components that are not available in a specific language are supported in English.
2000, XP X X X X X X X X
2000, XP X X X X X X X X X X X X
Language key for Table 1-7 Software component localization by language H-P:
HE = Hebrew
HR = Croatian
HU = Hungarian
ID = Indonesian
IT = Italian
KK = Kazakh
KO = Korean
LT = Lithuanian
LV = Latvian
NL = Dutch
NO = Norwegian
PL = Polish
PT = Portuguese
Table 1-8 Software component localization by language R-Z
Component
HP ToolboxFX 2000, XP X X X X X X X
HP Traditional PCL 5e and 6 Driver and PS 3 Emulation Driver
HP PCL 5e and 6 Unidriver and PS 3 Emulation Unidriver
Common Windows Installer
Online manuals (.PDF and .CHM)
1
Components that are not available in a specific language are supported in English.
1
Operating system RO RU SR SK SL SV TH TR UK VI ZHCNZH
98 SE, Me X X X X X X
2000, XP X X X X X X X
2000, XP X X X X X X X
2000, XP X X X X X X X X X
TW
12 Chapter 1 Purpose and scope ENWW
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