HP Laserjet Enterpise M855, Laserjet Enterpise M880 troubleshooting manual
LASERJET ENTERPRISE M855
LASERJET ENTERPRISE FLOW MFP M880
Troubleshooting Manual
M855x+M855xhM855dn
M880z+M880z
HP Color LaserJet Enterprise M855 and
flow MFP M880
Troubleshooting Manual
Copyright and License
© 2013 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Part number: A2W77-90998
Edition 1, 11/2013
Trademark Credits
®
, Adobe Photoshop®, Acrobat®, and
Adobe
PostScript
®
are trademarks of Adobe
Systems Incorporated.
Apple and the Apple logo are trademarks of
Apple Computer, Inc., registered in the U.S.
and other countries. iPod is a trademark of
Apple Computer, Inc. iPod is for legal or
rightholder-authorized copying only. Don't
steal music.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered
trademarks of Microsoft Corporation.
PANTONE® is Pantone, Inc's checkstandard trademark for color.
®
is a registered trademark of The
UNIX
Open Group.
Conventions used in this guide
TIP: Tips provide helpful hints or shortcuts.
NOTE: Notes provide important information to explain a concept or to complete a task.
CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging
the product.
WARNING! Warnings alert you to specific procedures that you should follow to avoid personal
injury, catastrophic loss of data, or extensive damage to the product.
ENWW iii
iv Conventions used in this guide ENWW
Table of contents
1 Theory of operation ........................................................................................................................................... 1
Basic operation ..................................................................................................................................... 2
Sequence of operation ......................................................................................................... 3
Normal sequence of operation ............................................................................ 3
Formatter-control system ..................................................................................................................... 4
Formatter hardware ............................................................................................................. 4
Sleep mode ......................................................................................................... 4
Input/output ......................................................................................................... 5
CPU ..................................................................................................................... 5
Memory ............................................................................................................... 5
Firmware ............................................................................................................. 5
Nonvolatile memory ............................................................................................ 5
PJL overview ....................................................................................................... 6
PML ..................................................................................................................... 6
Control panel ....................................................................................................................... 6
Engine-control system .......................................................................................................................... 7
DC controller ........................................................................................................................ 8
Motors ............................................................................................................... 12
Fans .................................................................................................................. 14
Automatic damp paper detection ...................................................................... 14
Low-voltage power supply ................................................................................................. 15
Over-current/over-voltage protection ................................................................ 17
Sleep mode operation ....................................................................................... 18
High-voltage power supply ................................................................................................ 19
Fuser bias ......................................................................................................... 20
Fuser-control circuit ........................................................................................................... 21
Fuser heater protection ..................................................................................... 23
Fuser identification ............................................................................................ 25
Fuser-life detection ............................................................................................ 25
Laser/scanner system ........................................................................................................................ 26
Image-formation system ..................................................................................................................... 27
Image-formation process ................................................................................................... 28
ENWW v
Step 1: Pre-exposure ........................................................................................ 29
Step 2: Primary charging ................................................................................... 29
Step 3: Laser-beam exposure ........................................................................... 30
Step 4: Development ......................................................................................... 30
Step 5: Primary transfer .................................................................................... 31
Step 6: Secondary transfer ............................................................................... 31
Step 7: Separation ............................................................................................ 32
Step 8: Fusing ................................................................................................... 32
Step 9: ITB cleaning .......................................................................................... 33
Step 10: Drum cleaning ..................................................................................... 33
Toner cartridge .................................................................................................................. 34
Imaging drum ..................................................................................................................... 36
Developing roller engagement and disengagement .......................................... 38
Intermediate transfer belt (ITB) unit ................................................................................... 39
Primary-transfer roller engagement and disengagement .................................. 40
ITB unit detection .............................................................................................. 42
Secondary-transfer roller unit ............................................................................................ 43
Calibration .......................................................................................................................... 44
Calibration overview .......................................................................................... 45
Color-misregistration control ............................................................................. 46
Image stabilization control ................................................................................. 46
Color sensor and color-sensor sensor control (M855 only) ............................................... 48
Gray-axis correction .......................................................................................... 49
Scanning/image capture system ........................................................................................................ 50
Scanner ............................................................................................................................. 50
Document feeder system ................................................................................................... 51
Document feeder sensors ................................................................................. 52
Document feeder simplex operation ................................................................. 53
Document feeder duplex operation ................................................................... 55
Document feeder paper control and deskew .................................................... 57
Document feeder paper pick and separation .................................................... 58
Document feeder paper stopper and fins .......................................................... 59
Document feeder simplex selector .................................................................... 60
Document feeder white backing ........................................................................ 60
Document feeder duplex selector ..................................................................... 61
Document feeder hinge ..................................................................................... 63
Pickup, feed, and delivery system ...................................................................................................... 65
Photo sensors and switches .............................................................................................. 65
Motors and solenoids ......................................................................................................... 68
Pickup-and-feed system .................................................................................................... 70
Cassette pickup ................................................................................................. 71
vi ENWW
Cassette paper-size and cassette-presence detection ..................... 71
Cassette lift operation ....................................................................... 74
Cassette paper-level and paper-presence detection ........................ 75
Multifeed prevention ......................................................................... 76
Multipurpose tray pickup ................................................................................... 76
Multipurpose tray last-paper detection ............................................. 77
Paper feed ......................................................................................................... 78
Skew-feed prevention ....................................................................... 80
Paper-type detection ........................................................................ 80
Feed-speed control ........................................................................... 81
Media width detection ....................................................................................... 82
Fusing and delivery unit ..................................................................................................... 83
Loop control ...................................................................................................... 83
Fuser depressurize control ................................................................................ 85
Duplexing unit .................................................................................................................... 87
Duplexing reverse and feed control .................................................................. 88
Jam detection .................................................................................................................... 89
1x500-sheet paper feeder (M855 only) and 3x500-sheet paper feeder ............................................. 92
1x500- and 3x500-sheet paper-feeder cassette media-size detection and cassette-
presence detection ............................................................................................................ 92
Paper feeder electrical components .................................................................................. 94
Paper-feeder pickup-and-feed operation ........................................................................... 97
Paper feeder jam detection ................................................................................................ 98
3,500-sheet high-capacity input (HCI) feeder ................................................................................... 101
HCI electrical components ............................................................................................... 102
HCI motor control ............................................................................................................. 103
HCI motor failure detection ............................................................................. 104
HCI pickup-and-feed operation ........................................................................................ 105
HCI electrical components .............................................................................. 105
HCI lift-up operation ........................................................................................ 107
HCI cassette media-size detection and cassette-presence detection ............. 107
HCI jam detection ............................................................................................................ 108
Intermediate paper transportation unit ............................................................................................. 110
IPTU electrical components ............................................................................................. 110
IPTU motor control ........................................................................................................... 111
Feed operation ................................................................................................ 111
IPTU motor failure detection ........................................................................... 112
IPTU fan control ............................................................................................................... 112
IPTU fan failure detection ................................................................................ 112
IPTU jam detection .......................................................................................................... 113
Stapler/stacker and stapler/stacker with hole punch ........................................................................ 114
ENWW vii
Stapler/stacker electrical components ............................................................................. 116
Stapler/stacker motor control ........................................................................................... 121
Stapler/stacker motor failure detection ............................................................ 121
Stapler/stacker feed-and-delivery operation .................................................................... 122
Stapler/stacker basic operation ....................................................................... 124
Stapler/stacker electrical circuitry ................................................... 124
Stapler/stacker feed drive system ................................................................... 126
Paper delivery path (stapler/stacker and booklet maker) ............... 127
Stack operation ............................................................................................... 130
Output bin operation ....................................................................... 130
Process output bin paper-stacking operation ................................. 133
Shutter operation ............................................................................ 133
Stack delivery operation .................................................................................. 134
Offset operation ............................................................................................... 134
Stack trailing-edge assist operation ................................................................ 136
Intermediate-process output-bin assembly ..................................................... 136
Stack job offset ............................................................................... 136
Stapler/stacker delivery modes ....................................................................... 137
Stapler/stacker with hole puncher assembly delivery modes .......................... 138
Staple operation .............................................................................................. 138
Shift the staple unit .......................................................................................... 143
Hole puncher assembly ................................................................................... 145
Side registration operation .............................................................. 146
Hole punching operation (2-hole/3-hole puncher assembly) .......... 147
Hole punching operation (2-hole/4-hole hole puncher assembly) . . 149
Stapler/stacker additional functions ................................................................ 151
Stapler/stacker jam detection .......................................................................................... 152
Hole puncher assembly jam detection ............................................................ 153
Stapler/stacker assembly jam detection .......................................................... 154
Stapler/stacker assembly inlet delay jam ....................................... 155
Booklet maker and booklet maker with hole punch .......................................................................... 156
Booklet maker power supply ............................................................................................ 158
Stacker unit power supply route ...................................................................... 158
Stacker unit protective function ....................................................................... 158
Booklet maker unit power-supply route ........................................................... 158
Booklet maker unit protective function ............................................................ 159
Booklet maker electrical components .............................................................................. 160
Booklet maker motor control ............................................................................................ 164
Booklet maker motor failure detection ............................................................. 164
Booklet maker feed-and-delivery operation ..................................................................... 165
Basic operation ............................................................................................... 165
viii ENWW
Stacker unit basic operation ........................................................... 165
Stacker unit electrical security ........................................................ 165
Booklet maker unit basic operation ................................................ 167
Booklet maker unit electrical circuitry ............................................. 168
Feed drive system .......................................................................... 168
Booklet maker paper delivery path .................................................................. 174
Booklet maker basic operation ........................................................................ 175
Booklet maker control of the inlet flappers ...................................................... 178
Booklet maker control of paper movement ..................................................... 181
Booklet maker alignment of paper .................................................................. 183
Booklet maker control of the crescent roller .................................................... 186
Booklet maker folding ...................................................................................... 187
Booklet maker fold the stack .......................................................... 188
Booklet maker double folding a stack ............................................. 190
Booklet maker intermediate-process-tray assembly ....................................... 192
Stack job offset ............................................................................... 192
Booklet maker staple operation ....................................................................... 194
Stapler unit ..................................................................................... 194
Stapling operation ........................................................................... 196
Stitcher (stapler) unit ...................................................................... 200
Booklet maker stack operation ........................................................................ 201
Output bin operation ....................................................................... 201
Shutter operation ............................................................................ 204
Booklet maker paper-delivery path ................................................................. 205
Booklet maker delivery modes ........................................................................ 205
Booklet maker with hole puncher assembly delivery modes ........................... 206
Booklet maker jam detection ........................................................................................... 206
2 Solve problems ............................................................................................................................................. 207
Solve problems checklist .................................................................................................................. 208
Menu map ........................................................................................................................................ 211
Preboot menu options ...................................................................................................................... 212
Current settings pages ..................................................................................................................... 219
Troubleshooting process .................................................................................................................. 220
Determine the problem source ........................................................................................ 220
Troubleshooting flowchart ............................................................................... 220
Power subsystem ............................................................................................................ 221
Power-on checks ............................................................................................. 221
Power-on troubleshooting overview ............................................... 221
Scanning subsystem (M880) ........................................................................................... 222
Control panel checks ....................................................................................................... 222
ENWW ix
Control panel diagnostic flowcharts ................................................................ 226
Touchscreen black, white, or dim (no image) ................................. 227
Touchscreen is slow to respond or requires multiple presses to
respond ........................................................................................... 228
Touchscreen has an unresponsive zone ........................................ 229
No control panel sound ................................................................... 230
Home button is unresponsive ......................................................... 231
Hardware integration pocket (HIP) is not functioning (control
panel functional) ............................................................................. 232
Tools for troubleshooting .................................................................................................................. 233
Individual component diagnostics .................................................................................... 233
LED diagnostics .............................................................................................. 233
Understand lights on the formatter ................................................. 233
Engine diagnostics .......................................................................................... 238
Defeating interlocks ........................................................................ 238
Disable cartridge check .................................................................. 239
Engine test button ........................................................................... 240
Paper path test ................................................................................................ 240
Paper path sensors test .................................................................................. 241
Manual sensor and tray/bin manual sensor tests ............................................ 243
Manual sensor test ......................................................................... 243
Tray/bin manual sensor test ........................................................... 247
Print/stop test .................................................................................................. 250
Component tests ............................................................................................. 250
Control panel tests .......................................................................... 250
Component test (special-mode test) ............................................... 250
Finishing accessory component test .............................................. 254
Scanner tests M880 ........................................................................................ 287
Scanner tests .................................................................................. 287
Diagrams ......................................................................................................................... 289
Block diagrams ................................................................................................ 289
Location of connectors .................................................................................... 303
DC controller PCA connectors ........................................................ 303
High-capacity input (HCI) feeder controller PCA connectors ......... 307
1x500-sheet and 3x500-sheet paper feeder controller PCA
connectors ...................................................................................... 309
Finishing accessories PCA connectors .......................................... 311
Plug/jack locations .......................................................................................... 316
Locations of major components ...................................................................... 318
Base product .................................................................................. 318
High-capacity input (HCI) feeder .................................................... 321
x ENWW
Finishing accessories ..................................................................... 327
General timing chart ........................................................................................ 333
Circuit diagrams .............................................................................................. 335
Internal print-quality test pages ........................................................................................ 349
Print-quality troubleshooting pages ................................................................. 349
Fuser test page ............................................................................................... 352
Cleaning page ................................................................................................. 353
Enable and configure auto cleaning ............................................... 353
Print configuration page .................................................................................. 354
Configuration page ......................................................................... 354
HP embedded Jetdirect page ......................................................... 356
Finding important information on the configuration pages .............. 358
Color band test ............................................................................... 359
Print-quality troubleshooting tools .................................................................................... 360
Repetitive defects ruler ................................................................................... 360
Calibrate the product to align the colors .......................................................... 360
Control-panel menus ....................................................................................................... 361
Administration menu ....................................................................................... 361
Reports menu ................................................................................. 361
General Settings menu ................................................................... 363
Copy Settings menu (M880 only) ................................................... 378
Scan/Digital Send Settings menu (M880) ....................................... 384
Fax Settings menu (M880) ............................................................. 395
General Print Settings menu .......................................................... 408
Default Print Options menu ............................................................ 411
Display Settings menu .................................................................... 413
Manage Supplies menu .................................................................. 415
Manage Trays menu ....................................................................... 420
Network Settings menu .................................................................. 422
Troubleshooting menu .................................................................... 434
Device Maintenance menu .............................................................................. 438
Backup/Restore menu .................................................................... 438
Calibration/Cleaning menu (M880) ................................................. 438
Calibration/Cleaning menu (M855) ................................................. 441
USB Firmware Upgrade menu ....................................................... 442
Service menu .................................................................................. 442
Interpret control-panel messages and event log entries .................................................. 442
10.XX.YZ Error Messages .............................................................................. 442
10.0X.00 e-Label Memory Error ..................................................... 442
10.0X.10 e-Label Missing Memory Error ........................................ 443
10.0X.15 Install <supply> (Event Code) ......................................... 444
ENWW xi
10.0X.25 Wrong cartridge in <color> slot ....................................... 444
10.0X.34 Used Supply in use ......................................................... 444
10.0X.35 Incompatible <supply> .................................................... 445
10.0X.40 Genuine HP supplies installed ........................................ 445
10.0X.41 Unsupported Supply in use ............................................. 445
10.0X.70 Printing past very low (EVENT CODE) ........................... 446
10.0X.90 Replace <Color> cartridge .............................................. 446
10.0X.91 Cartridge Error ................................................................ 447
10.0X.92 Cartridge Error ................................................................ 447
10.22.60 (Control Panel Message: Transfer Kit Low) 10.22.69
(Control panel Message: Transfer Kit Very Low) ............................ 447
10.22.70 Printing Past Very Low (Event Code) Transfer Kit .......... 448
10.23.35 Incompatible Supply (event code) Fuser Kit .................... 448
10.23.60 (Control panel Message: Fuser Kit Low) 10.22.69
(Control panel Message: Fuser Kit Very Low) ................................ 448
10.23.70 Printing Past Very Low (Event Code) Fuser Kit ............... 449
10.39.50 New Document Feeder Kit .............................................. 449
10.39.53 ADF kit clean rollers recommended ................................ 449
10.39.55 Clean Document Feeder Rollers ..................................... 449
10.39.56 .......................................................................................... 449
10.39.60 Document Feeder Kit low ................................................ 450
10.39.69 Document Feeder Kit very low ........................................ 450
10.39.70 Scanning past very low .................................................... 450
10.39.71 Document Feeder has stopped ....................................... 450
10.99.91 Cartridge motor stall, no particular cartridge ................... 450
11.XX.YZ Error Messages .............................................................................. 451
11.00.01 or 11.00.02 Internal clock error ........................................ 451
13.XX.YZ Error Messages .............................................................................. 451
13.60.Az ......................................................................................... 451
13.60.Dz ......................................................................................... 452
13.60.FF ......................................................................................... 453
13.64.Az ......................................................................................... 454
13.64.Dz ......................................................................................... 454
13.67.Az ......................................................................................... 455
13.67.Dz ......................................................................................... 456
13.67.FF ......................................................................................... 457
13.68.Az ......................................................................................... 457
13.68.Dz ......................................................................................... 458
13.69.Az ......................................................................................... 458
13.69.Dz ......................................................................................... 459
13.84.Az ......................................................................................... 460
xii ENWW
13.89.3z .......................................................................................... 460
13.90.Az ......................................................................................... 461
13.90.Dz ......................................................................................... 461
13.92.FF ......................................................................................... 463
13.94.Az ......................................................................................... 463
13.94.Dz ......................................................................................... 464
13.96.33 .......................................................................................... 464
13.97.33 .......................................................................................... 465
13.98.A3 ......................................................................................... 465
13.98.D3 ......................................................................................... 466
13.A1.A1 ......................................................................................... 466
13.A1.D1 ......................................................................................... 467
13.A1.FF ......................................................................................... 467
13.A2.A2 ......................................................................................... 468
13.A2.D2 ......................................................................................... 468
13.A2.FF ......................................................................................... 469
13.A3.A3 ......................................................................................... 470
13.A3.A3 ......................................................................................... 470
13.A3.D3 ......................................................................................... 471
13.A3.D3 ......................................................................................... 472
13.A3.FF ......................................................................................... 473
13.A3.FF ......................................................................................... 473
13.A4.D4 ......................................................................................... 474
13.A4.D4 ......................................................................................... 475
13.A4.FF ......................................................................................... 475
13.A4.FF ......................................................................................... 476
13.A5.D5 ......................................................................................... 477
13.A5.FF ......................................................................................... 477
13.A7.D3 ......................................................................................... 478
13.A7.D4 ......................................................................................... 479
13.A7.FF ......................................................................................... 479
13.A8.D3 or 13.A8.D4 .................................................................... 480
13.A8.D3 or 13.A8.D4 or 13.A8.D5 ................................................ 481
13.AA.EE ........................................................................................ 482
13.AA.EE ........................................................................................ 482
13.AB.EE ........................................................................................ 483
13.B2.Az ......................................................................................... 483
13.B2.Dz ......................................................................................... 484
13.B2.FF ......................................................................................... 487
13.B4.FF ......................................................................................... 487
13.B9.Az ......................................................................................... 488
ENWW xiii
13.B9.Bz Jam in RIGHT Door. ....................................................... 489
13.B9.Cz ......................................................................................... 490
13.B9.Dz ......................................................................................... 491
13.B9.FF ......................................................................................... 492
13.BA.EE ........................................................................................ 493
13.BB.EE ........................................................................................ 493
13.D1.Az ......................................................................................... 493
13.D1.Dz ......................................................................................... 495
13.D1.FF ......................................................................................... 497
13.D3.Az ......................................................................................... 497
13.D3.Dz ......................................................................................... 498
13.D3.FF ......................................................................................... 500
13.DF.Dz ........................................................................................ 500
13.E1.Dz ......................................................................................... 502
13.E1.FF ......................................................................................... 503
13.E2.Az ......................................................................................... 504
13.E2.Dz ......................................................................................... 505
13.E3.Az ......................................................................................... 507
13.E3.Dz ......................................................................................... 508
13.E34Az ........................................................................................ 510
13.E4.Dz ......................................................................................... 511
13.E6.Dz ......................................................................................... 512
13.E6.FF ......................................................................................... 514
13.EA.EE ........................................................................................ 515
13.FF.FF ......................................................................................... 515
30.XX.YZ Error Messages .............................................................................. 515
30.01.01 .......................................................................................... 515
30.01.06 .......................................................................................... 516
30.01.08 .......................................................................................... 516
30.01.14 .......................................................................................... 517
30.01.15 .......................................................................................... 517
30.01.18 .......................................................................................... 517
30.01.19 .......................................................................................... 518
30.01.23 Scanner calibration failure ............................................... 518
30.01.30 or 30.01.32 ...................................................................... 518
30.01.36 .......................................................................................... 518
30.01.41 .......................................................................................... 519
30.01.42 .......................................................................................... 519
30.01.43 .......................................................................................... 519
30.01.44 .......................................................................................... 519
30.01.45 .......................................................................................... 520
xiv ENWW
30.01.46 .......................................................................................... 520
30.01.47 .......................................................................................... 520
30.01.48 .......................................................................................... 521
30.01.49 .......................................................................................... 521
30.01.50 .......................................................................................... 521
30.03.14 .......................................................................................... 521
30.03.20 .......................................................................................... 522
30.03.22 .......................................................................................... 522
30.03.23 .......................................................................................... 522
30.03.30 .......................................................................................... 522
30.03.45 .......................................................................................... 523
31.XX.YZ Error Messages .............................................................................. 523
31.03.14 .......................................................................................... 523
31.03.20 .......................................................................................... 523
31.03.22 .......................................................................................... 524
31.03.30 .......................................................................................... 524
31.03.31 .......................................................................................... 524
31.03.32 .......................................................................................... 525
31.03.34 .......................................................................................... 525
31.13.01 .......................................................................................... 525
31.13.02 .......................................................................................... 526
31.13.13 .......................................................................................... 526
31.13.14 .......................................................................................... 527
31.13.15 .......................................................................................... 527
32.08.XX Error Messages ............................................................................... 528
32.08.A1, 32.08.A2, 32.08.A3 ........................................................ 528
32.1C.XX ........................................................................................ 528
40.XX.YZ Error Messages .............................................................................. 533
40.00.01 USB I/O buffer overflow To continue, touch “OK” ............ 533
40.00.02 Embedded I/O buffer overflow To continue, touch “OK” .. 533
40.00.03 EIO <X> buffer overflow To continue, touch “OK” ........... 534
40.00.04 EIO <X> bad transmission To continue, touch “OK” ....... 534
40.00.05 Embedded I/O bad transmission To continue, touch
“OK” ................................................................................................ 534
40.08.0X USB storage accessory removed .................................... 534
40.0X.05 USB storage accessory removed .................................... 534
41.XX.YZ Error Messages .............................................................................. 535
41.01.YZ ......................................................................................... 535
41.02.00 .......................................................................................... 536
41.03.FZ Unknown Misprint Error ................................................... 536
ENWW xv
41.03.YZ Unexpected size in envelope feeder To use another
tray, touch "Options " ...................................................................... 537
41.03.YZ Unexpected size in tray <X> ........................................... 538
41.04.YZ Printer Error .................................................................... 539
41.05.YZ Unexpected type in tray <X> ........................................... 540
41.06.YZ Error To continue, touch “OK” ......................................... 541
41.07.YZ Error To continue, touch “OK” ......................................... 542
41.XX.YZ Error To continue, touch “OK” ........................................ 543
42.XX.YY Error Messages .............................................................................. 545
42.XX.YY Error Event Log message .............................................. 545
44.XX.XX Error Messages .............................................................................. 545
44.01.XX Error Event log message (MFP Only) ............................. 545
44.02.XX Error Event log message (MFP Only) ............................. 545
44.03.XX Error Event log message (MFP Only) ............................. 545
44.04.XX Error Event log message (MFP Only) ............................. 546
44.05.XX Error Event log message (MFP Only) ............................. 546
44.07.XX Error Event log message (MFP Only) ............................. 546
44.08.XX Error Event log message (MFP Only) ............................. 546
44.10.XX Error Event log message (MFP Only) ............................. 546
44.11.0E Error Event log message (MFP Only) ............................. 547
44.11.XX Error Event log message (MFP Only) ............................. 547
44.12.0E Error Event log message (MFP Only) ............................. 547
44.12.XX Error Event log message (MFP Only) ............................. 547
44.16.01 Error Event log message (MFP Only) .............................. 548
44.16.02 Error Event log message (MFP Only) .............................. 548
44.16.03 Error Event log message (MFP Only) .............................. 548
44.16.04 Error Event log message (MFP Only) .............................. 549
44.16.05 Error Event log message (MFP Only) .............................. 549
44.16.06 Error Event log message (MFP Only) .............................. 549
44.16.07 Error Event log message (MFP Only) .............................. 549
44.16.08 Error Event log message (MFP Only) .............................. 550
44.16.09 Error Event log message (MFP Only) .............................. 550
44.16.0A Error Event log message (MFP Only) ............................. 550
44.16.0B Error Event log message (MFP Only) ............................. 550
44.16.0D Error Event log message (MFP Only) ............................. 551
44.16.0E Error Event log message (MFP Only) ............................. 551
44.16.0F Error Event log message (MFP Only) ............................. 551
44.16.10 Error Event log message (MFP Only) .............................. 551
44.16.FF Error Event log message (MFP Only) ............................. 552
44.34.XX Error Event log message (MFP Only) ............................. 552
xvi ENWW
44.90.XX Error Event log message - 44.91.XX Error Event log
message - 44.92.XX Error Event log message (MFP Only) ........... 552
47.XX.XX Error Messages .............................................................................. 552
47.00.XX ......................................................................................... 552
47.01.XX ......................................................................................... 553
47.02.XX ......................................................................................... 553
47.03.XX ......................................................................................... 553
47.04.XX ......................................................................................... 553
47.05.00 .......................................................................................... 554
47.06.XX ......................................................................................... 554
47.WX.YZ Printer Calibration Failed To continue, touch “OK” ....... 554
48.XX.YY Error Messages .............................................................................. 555
48.XX.YY ........................................................................................ 555
49.XX.YY Error Messages .............................................................................. 556
49.XX.YY Error To continue turn off then on .................................. 556
50.WX.YZ Error Messages ............................................................................. 556
50.WX.YZ Fuser error To continue turn off then on ....................... 556
51.XX.YZ, 52.XX.YZ Error Messages ............................................................. 562
51.00.YZ ......................................................................................... 562
52.00.00/52.00.20 Scanner Startup/Rotation error ......................... 562
54.XX.YZ Error Messages .............................................................................. 563
54.00.01 (EVENT LOG ONLY) ....................................................... 563
54.00.18 .......................................................................................... 563
54.00.19 .......................................................................................... 563
54.01.05 (EVENT LOG ONLY) ....................................................... 563
54.02.05 (EVENT LOG ONLY) ....................................................... 564
54.03.05 (EVENT LOG ONLY) ....................................................... 564
54.06.21 or 54.07.21 (EVENT LOG ONLY) .................................... 564
54.0X.0B or 54.0X.0C or 54.0X.0B or 54.0X.0C: (EVENT LOG
ONLY) ............................................................................................. 565
54.14.00 (EVENT LOG ONLY) ....................................................... 565
55.XX.YZ, 56.XX.YZ Error Messages ............................................................. 565
55.00.01, 55.00.03, 55.00.04 DC controller error ........................... 565
55.01.06, 55.02.06 DC controller error ........................................... 566
56.00.YY Error ................................................................................ 566
57.XX.YZ Error Messages .............................................................................. 566
57.00.01 Error To continue turn off then on .................................... 566
57.00.02 Error To continue turn off then on .................................... 567
57.00.03 Error To continue turn off then on .................................... 567
57.00.04 Error To continue turn off then on .................................... 567
57.00.05 Error To continue turn off then on .................................... 568
ENWW xvii
57.00.06 Error To continue turn off then on .................................... 568
57.00.07 Error To continue turn off then on .................................... 568
57.00.08 Error To continue turn off then on .................................... 569
57.00.09 Error To continue turn off then on .................................... 569
57.00.10 Error To continue turn off then on .................................... 569
57.00.11 .......................................................................................... 569
57.00.12 .......................................................................................... 570
59.XX.YZ Error Messages .............................................................................. 570
59.00.90 or 59.00.A0 ...................................................................... 570
59.00.C0 ......................................................................................... 570
59.00.F0 ......................................................................................... 571
59.0X.50 ......................................................................................... 571
59.0X.60 ......................................................................................... 572
59.0X.70 ......................................................................................... 573
59.0X.80 ......................................................................................... 574
59.A2.02 ......................................................................................... 574
59.A3.03 ......................................................................................... 575
59.A4.04 ......................................................................................... 575
59.A5.05 ......................................................................................... 576
60.00.0Y, 62.00.00 Error Messages ............................................................... 576
60.00.02 Tray 2 lifting error ............................................................ 576
60.00.03 Tray 3 lifting error ............................................................ 576
60.00.04 Tray 4 lifting error ............................................................ 577
60.00.05 Tray 5 lifting error ............................................................ 577
62.00.00 No system To continue turn off then on ........................... 577
65.X0.AZ Error Messages ............................................................................... 578
65.X0.AZ Output accessory Failure ................................................ 578
66.WX.YZ Error Messages ............................................................................. 579
66.00.20 .......................................................................................... 579
66.00.40 .......................................................................................... 579
66.00.50 .......................................................................................... 579
66.00.77 .......................................................................................... 580
66.00.79 .......................................................................................... 580
66.00.8Z ......................................................................................... 581
66.12.46 .......................................................................................... 581
66.40.YZ ......................................................................................... 582
66.50.00 .......................................................................................... 582
66.60.16 .......................................................................................... 582
66.60.25 .......................................................................................... 583
66.60.27 .......................................................................................... 583
66.60.28 .......................................................................................... 584
xviii ENWW
66.60.31 .......................................................................................... 584
66.60.32 .......................................................................................... 585
66.60.33 .......................................................................................... 586
66.60.34 .......................................................................................... 587
66.60.48 .......................................................................................... 588
66.60.50 .......................................................................................... 588
66.80.01 .......................................................................................... 588
66.80.02 .......................................................................................... 589
66.80.03 .......................................................................................... 589
66.80.21 .......................................................................................... 590
66.80.22 .......................................................................................... 590
66.80.23 .......................................................................................... 590
66.80.33 .......................................................................................... 591
66.80.35 .......................................................................................... 591
66.80.36 .......................................................................................... 591
66.80.38 .......................................................................................... 592
66.80.46 .......................................................................................... 593
66.80.51 .......................................................................................... 593
66.80.55 .......................................................................................... 594
66.80.56 .......................................................................................... 594
66.80.57 .......................................................................................... 594
66.80.58 .......................................................................................... 594
66.80.59 .......................................................................................... 594
66.80.60 .......................................................................................... 594
66.80.61 .......................................................................................... 595
66.80.62 .......................................................................................... 595
66.80.63 .......................................................................................... 595
66.80.64 .......................................................................................... 595
66.80.65 .......................................................................................... 595
66.80.70 .......................................................................................... 595
66.80.71 .......................................................................................... 596
66.80.72 .......................................................................................... 596
66.80.73 .......................................................................................... 596
66.80.74 .......................................................................................... 596
66.80.75 .......................................................................................... 596
66.80.76 .......................................................................................... 596
66.90.10 .......................................................................................... 597
66.90.29 .......................................................................................... 598
66.90.30 .......................................................................................... 599
66.90.41 .......................................................................................... 599
66.90.42 .......................................................................................... 600
ENWW xix
66.90.43 .......................................................................................... 601
66.90.44 .......................................................................................... 602
66.90.45 .......................................................................................... 603
66.90.49 .......................................................................................... 604
66.90.50 .......................................................................................... 604
69.11.YZ ......................................................................................... 605
70.XX.YY Error Messages .............................................................................. 605
70.00.00 Error To continue turn off then on .................................... 605
80.XX.YY, 82.XX.YY Error Messages ............................................................. 605
80.0X.YY Embedded Jetdirect Error .............................................. 605
82.73.46, 82.73.47 .......................................................................... 606
98.0X.0Y Error Messages ............................................................................... 606
98.00.01 or 98.01.00 Corrupt data in firmware volume .................. 606
98.00.02 Corrupt data in the solutions volume ............................... 607
98.00.03 Corrupt data in the configuration volume ......................... 607
98.00.04 Corrupt data in the job data volume ................................ 607
99.XX.YY Error Messages .............................................................................. 607
99.00.01 Upgrade not performed file is corrupt .............................. 607
99.00.02 Upgrade not performed timeout during receive ............... 608
99.00.03 Upgrade not performed error writing to disk .................... 608
99.00.04 Upgrade not performed timeout during receive ............... 608
99.00.05 Upgrade not performed timeout during receive ............... 608
99.00.06 Upgrade not performed error reading upgrade ................ 609
99.00.07 Upgrade not performed error reading upgrade ................ 609
99.00.08 Upgrade not performed error reading upgrade ................ 609
99.00.09 Upgrade canceled by user ............................................... 609
99.00.10 Upgrade canceled by user ............................................... 610
99.00.11 Upgrade canceled by user ............................................... 610
99.00.12 Upgrade not performed the file is invalid ......................... 610
99.00.13 Upgrade not performed the file is invalid ......................... 610
99.00.14 Upgrade not performed the file is invalid ......................... 610
99.00.2X ......................................................................................... 611
99.01.XX ......................................................................................... 612
99.02.01 .......................................................................................... 612
99.02.09 .......................................................................................... 612
99.09.60 Unsupported disk ............................................................. 612
99.09.61 Unsupported disk ............................................................. 612
99.09.62 Unknown disk .................................................................. 613
99.09.63 Incorrect disk ................................................................... 613
99.09.64 Disk malfunction .............................................................. 613
99.09.65 Disk data error ................................................................. 613
xx ENWW
99.09.66 No disk installed .............................................................. 613
99.09.67 Disk is not bootable please download firmware .............. 614
99.09.67 Disk is not bootable please download firmware .............. 614
99.XX.YY ........................................................................................ 614
Alpha Error Messages ..................................................................................... 615
<binname> full Remove all paper from bin ..................................... 615
<Supply> almost full ....................................................................... 615
<Supply> low OR Supplies low ...................................................... 615
<Supply> very low OR Supplies very low ....................................... 616
<Tray X> lifting ............................................................................... 616
[File System] device failure To clear touch “OK” ............................ 616
[File System] file operation failure To clear touch “OK” .................. 617
[File System] file system is full To clear touch “OK” ....................... 617
[File System] is not initialized ......................................................... 617
[File System] is write protected ....................................................... 617
Accept bad signature ...................................................................... 617
ADF not detected ............................................................................ 618
Bad duplexer connection ................................................................ 618
Bad optional tray connection .......................................................... 618
Calibration reset pending ................................................................ 618
Canceling ........................................................................................ 618
Canceling...<jobname> ................................................................... 619
Cartridge Low ................................................................................. 619
Cartridge Memory Abnormal .......................................................... 619
Cartridge Out .................................................................................. 619
Checking engine ............................................................................. 619
Checking paper path ...................................................................... 620
Chosen personality not available To continue, touch “OK” ............ 620
Clearing event log ........................................................................... 620
Clearing paper path ........................................................................ 620
Close Front door ............................................................................. 620
Close Fuser cover door .................................................................. 621
Close Left door Close Output Accessory Bridge ............................ 621
Close Lower Right door .................................................................. 621
Close output accessory bridge ....................................................... 622
Close Secondary Registration assembly cover .............................. 622
Close stapler/stacker multi bin mailbox door .................................. 622
Close Upper Right Door ................................................................. 623
Cooling device ................................................................................ 623
Data received To print last page press “OK” .................................. 623
Different paper sizes in job ............................................................. 623
ENWW xxi
EIO <X> disk initializing .................................................................. 623
EIO <X> disk not functional ............................................................ 624
EIO <X> disk spinning up ............................................................... 624
Event log is empty .......................................................................... 624
Expected drive missing ................................................................... 624
External device initializing .............................................................. 624
Fax is disabled — ignoring call ....................................................... 624
FIM Load Error Send full FIM on <X> port ..................................... 625
Flatbed cover open or Close Flatbed cover .................................... 625
Fuser Kit low ................................................................................... 625
Fuser Kit very low To continue, touch “OK” .................................... 625
Gateways failed .............................................................................. 626
Gateways OK ................................................................................. 626
Genuine HP cartridge installed ....................................................... 626
Genuine HP supply installed .......................................................... 626
HP Secure hard drive disabled ....................................................... 626
Incompatible <Supply> ................................................................... 627
Incompatible supplies ..................................................................... 627
Initializing... ..................................................................................... 627
Install fuser unit .............................................................................. 627
Install supply ................................................................................... 628
Install Transfer Unit ........................................................................ 628
Internal disk device failure To clear touch “OK” .............................. 628
Internal disk file operation failed ..................................................... 629
Internal disk file system is full ......................................................... 629
Internal disk is write protected ........................................................ 629
Internal disk not found .................................................................... 629
Internal disk not functional .............................................................. 629
Internal disk not initialized .............................................................. 630
Internal disk spinning up ................................................................. 630
Jam in document feeder ................................................................. 630
Job not stapled due to mixed sizes ................................................ 630
Load Tray <X>: [Type], [Size] To use another tray, press “OK” ..... 630
Loading program <XX> .................................................................. 631
Lower left booklet bin full ................................................................ 631
Manually feed output stack Then touch "OK" to print second
side ................................................................................................. 631
Manually feed: <Type><Size> To use another tray, press “OK” .... 631
Moving solenoid .............................................................................. 632
Moving solenoid and motor ............................................................ 632
No job to cancel .............................................................................. 632
xxii ENWW
Non HP Supply Installed ................................................................. 632
Output Bin Full ................................................................................ 633
Output Device detached ................................................................. 633
Paused... ........................................................................................ 633
Performing Paper Path Test… ....................................................... 633
Please Wait... ................................................................................. 633
Printing Configuration... .................................................................. 634
Printing Event Log... ....................................................................... 634
Printing File Directory... .................................................................. 634
Printing Font List... .......................................................................... 634
Printing Fuser Test Page... ............................................................. 634
Printing Help Page... ....................................................................... 634
Printing Menu Map... ...................................................................... 635
Printing stopped .............................................................................. 635
Printing Supplies Status Page... ..................................................... 635
Printing Usage Page... .................................................................... 635
Printing…engine test ...................................................................... 635
Processing job from tray <X>...Do not grab paper until job
completes ....................................................................................... 635
Processing... ................................................................................... 636
Processing...copy <X> of <Y> ........................................................ 636
RAM disk device failure To clear touch “OK” .................................. 636
RAM disk file operation failed To clear touch “OK” ......................... 636
RAM disk file system is full To clear touch “OK” ............................. 636
RAM disk is write protected To clear touch “OK” ............................ 636
RAM disk not initialized .................................................................. 637
Ready ............................................................................................. 637
Ready <IP Address> ...................................................................... 637
Receiving Upgrade ......................................................................... 637
Remove one print cartridge ............................................................ 637
Remove USB accessory ................................................................. 638
Replace <Supply> .......................................................................... 638
Resend external accessory firmware ............................................. 638
Resend Upgrade ............................................................................ 639
Restore Factory Settings ................................................................ 639
ROM disk device failed To clear touch “OK” .................................. 639
ROM disk file operation failed To clear touch “OK” ........................ 639
ROM disk file system is full To clear touch “OK” ............................ 639
ROM disk is write protected To clear touch “OK” ........................... 639
ROM disk not initialized To clear touch “OK” .................................. 640
Rotating Motor ................................................................................ 640
ENWW xxiii
Size mismatch in Tray <X> ............................................................. 640
Sleep mode on ............................................................................... 640
Staple Cartridge 2 and 3 very low (warning) .................................. 640
Staple Cartridge <X> low (warning) ................................................ 641
Staple Cartridge low ....................................................................... 641
Stapler/Stacker staple jam .............................................................. 641
Supplies low ................................................................................... 641
Supply Memory Warning ................................................................ 641
The unit has corrupt data ................................................................ 641
Too many pages in job to staple ..................................................... 642
Too many pages to make booklet .................................................. 642
Tray <X> [type] [size] ...................................................................... 642
Tray <X> empty: [Type], [Size] ....................................................... 642
Tray <X> lifting ............................................................................... 643
Tray <X> open ................................................................................ 643
Tray <X> overfilled ......................................................................... 644
Type mismatch Tray <X> ............................................................... 644
Unsupported drive installed To continue, touch “OK” ..................... 644
Unsupported supply in use OR Unsupported supply installed To
continue, touch “OK” ....................................................................... 645
Unsupported tray configuration ...................................................... 645
Unsupported USB accessory detected Remove USB
accessory ....................................................................................... 645
Upgrade Error ................................................................................. 645
Upper left bin full ............................................................................. 645
USB accessory not functional ......................................................... 646
USB hubs are not fully supported Some operations may not work
properly ........................................................................................... 646
USB is write protected To clear touch “OK” .................................... 646
USB needs too much power ........................................................... 646
USB needs too much power Remove USB and Then Turn Off
then On ........................................................................................... 646
USB not initialized .......................................................................... 647
USB storage accessory removed Clearing any associated data .... 647
USB storage device failure To clear touch “OK” ............................. 647
USB storage file operation failed To clear touch “OK” .................... 647
USB storage file system is full To clear touch “OK” ........................ 647
Used supply installed To continue, touch “OK” OR Used supply
in use Description ........................................................................... 648
Verifying, Please Wait .................................................................... 648
Waiting for Tray <X> to lift .............................................................. 648
Windows Login Required to Use this Feature ................................ 648
xxiv ENWW
Wrong cartridge in <color> slot ....................................................... 648
Event log messages ........................................................................................................ 649
Print or view an event log ................................................................................ 649
Clear an event log ........................................................................................... 650
Clear jams ........................................................................................................................................ 651
Auto-navigation for clearing jams .................................................................................... 651
Experiencing frequent or recurring paper jams? .............................................................. 651
Jam sensor locations ....................................................................................................... 651
Product base ................................................................................................... 652
Intermediate paper transport unit (IPTU) ........................................................ 653
1x500-sheet paper feeder (M855 only) ........................................................... 654
3x500-sheet paper feeder ............................................................................... 655
3x500-sheet High-capacity input (HCI) feeder ................................................ 656
Stapler/stacker and stapler/stacker with hole punch ....................................... 657
Booklet maker and booklet maker with hole punch ......................................... 658
Clear jams in Tray 1, the right door, and the fuser .......................................................... 659
Clear jams in Tray 2 ......................................................................................................... 663
Clear jams in the 3x500-sheet feeder and the lower-right door ....................................... 666
Clear jams in the 3,500-sheet high-capacity input tray and the lower-right door ............. 669
Clear jams in the document feeder (M880) ..................................................................... 673
Clear output jams in the output-accessory bridge ........................................................... 677
Clear jams in the stapler/stacker accessory or the stapler/stacker with hole punch
accessory ......................................................................................................................... 679
Clear top left door jams in the stapler/stacker ................................................. 679
Clear Stapler 1 jams in the stapler/stacker ..................................................... 682
Clear stapler/stacker connection jams (hole-punch models only) ................... 685
Clear jams in the booklet maker accessory or the booklet maker with hole punch
accessory ......................................................................................................................... 689
Clear top left door jams in the booklet maker .................................................. 689
Clear Stapler 1 jams in the booklet maker ...................................................... 692
Clear front left door jams in the booklet maker ............................................... 695
Clear stapler 2 or 3 jams in the booklet maker ................................................ 701
Paper feeds incorrectly or becomes jammed ................................................................................... 706
The product does not pick up paper ................................................................................ 706
The product picks up multiple sheets of paper ................................................................ 706
The document feeder jams, skews, or picks up multiple sheets of paper (M880) ........... 706
Prevent paper jams .......................................................................................................... 707
Use manual print modes .................................................................................................................. 708
Solve image quality problems .......................................................................................................... 712
Image defects table ......................................................................................................... 712
Clean the product ..............................................
............................................................................ 719
...
ENWW xxv
Print a cleaning page ....................................................................................................... 719
Check the scanner glass for dirt or smudges (M880) ...................................................... 719
Clean the pickup rollers and separation pad in the document feeder (M880) ................. 721
Clean the pickup, feed, and separation rollers in the 1X500-sheet paper feeder ............ 723
Clean the pickup, feed, and separation rollers in the 3X500-sheet paper feeder ............ 724
Clean the pickup, feed, and separation rollers in the HCI feeder .................................... 725
Clean the rollers in the stapler/stacker and stapler/stacker with hole punch ................... 726
Clean the rollers in the booklet maker and booklet maker with hole punch ..................... 727
Clean the rollers in the IPTU ............................................................................................ 728
Solve performance problems ........................................................................................................... 729
Solve connectivity problems ............................................................................................................. 730
Solve USB connection problems ..................................................................................... 730
Solve wired network problems ......................................................................................... 730
Poor physical connection ................................................................................ 730
The computer is using the incorrect IP address for the product ...................... 730
The computer is unable to communicate with the product .............................. 731
The product is using incorrect link and duplex settings for the network .......... 731
New software programs might be causing compatibility problems ................. 731
The computer or workstation might be set up incorrectly ................................ 731
The product is disabled, or other network settings are incorrect ..................... 731
Service mode functions .................................................................................................................... 732
Service menu ................................................................................................................... 732
Product resets .................................................................................................................. 736
Restore factory-set defaults ............................................................................ 736
Restore the service ID ..................................................................................... 736
Product cold reset ........................................................................................... 737
Format Disk and Partial Clean functions ......................................................................... 738
Active and repository firmware locations ......................................................... 738
Partial Clean .................................................................................................... 738
Execute a Partial Clean .................................................................. 739
Format Disk ..................................................................................................... 739
Execute a Format Disk ................................................................... 740
Solve fax problems (M880) .............................................................................................................. 741
Checklist for solving fax problems ................................................................................... 741
What type of phone line are you using? .......................................................... 741
Are you using a surge-protection device? ....................................................... 741
Are you using a phone company voice-messaging service or an answering
machine? ......................................................................................................... 741
Does your phone line have a call-waiting feature? ......................................... 742
Check fax accessory status ............................................................................ 742
General fax problems ...................................................................................................... 743
xxvi ENWW
The fax failed to send ...................................................................................... 743
An Out of Memory status message displays on the product control panel ..... 743
Print quality of a photo is poor or prints as a gray box .................................... 743
You touched the Stop button to cancel a fax, but the fax was still sent .......... 743
No fax address book button displays .............................................................. 743
Not able to locate the Fax settings in HP Web Jetadmin ................................ 743
The header is appended to the top of the page when the overlay option is
enabled ........................................................................................................... 743
A mix of names and numbers is in the recipients box ..................................... 743
A one-page fax prints as two pages ................................................................ 744
A document stops in the document feeder in the middle of faxing .................. 744
The volume for sounds coming from the fax accessory is too high or too
low ................................................................................................................... 744
Product upgrades ............................................................................................................................. 745
Determine the installed revision of firmware .................................................................... 745
Perform a firmware upgrade ............................................................................................ 745
HP Embedded Web Server ............................................................................. 745
USB flash drive (Preboot menu) ..................................................................... 746
USB flash drive (control-panel menu) ............................................................. 747
Appendix A Service and support ..................................................................................................................... 749
Hewlett-Packard limited warranty statement .................................................................................... 750
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement ............... 752
HP policy on non-HP supplies .......................................................................................................... 753
HP anticounterfeit Web site .............................................................................................................. 754
Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement ......................... 755
Data stored on the toner cartridge .................................................................................................... 756
End User License Agreement .......................................................................................................... 757
OpenSSL .......................................................................................................................................... 760
Customer self-repair warranty service .............................................................................................. 761
Customer support ............................................................................................................................. 762
Appendix B Product specifications .................................................................................................................. 763
Physical specifications ..................................................................................................................... 764
HP LaserJet Enterprise M855 .......................................................................................... 764
HP LaserJet Enterprise Flow M880 ................................................................................. 764
Accessories ..................................................................................................................... 765
Power consumption, electrical specifications, and acoustic emissions ............................................ 765
Environmental specifications ............................................................................................................ 766
Certific
ate of Volatility ....................................................................................................................... 767
ENWW xxvii
Index ................................................................................................................................................................. 769
xxviii ENWW
Loading...