www.hp.com/videos/LaserJet
www.hp.com/support/colorljE55040
HP Color LaserJet Managed E55040dn
User Guide
HP Color LaserJet Managed E55040dn
User Guide
Copyright and License
Trademark Credits
© Copyright 2019 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
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services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 10/2019
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Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Warning icons ............................................................................................................................................................................ 1
Potential shock hazard ............................................................................................................................................................ 2
Printer views .............................................................................................................................................................................. 4
Printer front view ................................................................................................................................................. 4
Printer back view .................................................................................................................................................. 5
Interface ports ...................................................................................................................................................... 5
Control-panel view ............................................................................................................................................... 7
How to use the touchscreen control panel ................................................................................. 8
Printer specications ............................................................................................................................................................. 10
Technical specications .................................................................................................................................... 10
Supported operating systems ......................................................................................................................... 11
Mobile printing solutions .................................................................................................................................. 13
Printer dimensions ............................................................................................................................................ 13
Power consumption, electrical specications, and acoustic emissions .................................................... 16
Operating-environment range ........................................................................................................................ 16
Printer hardware setup and software installation ............................................................................................................ 16
2 Paper trays .............................................................................................................................................................................................. 17
Introduction ............................................................................................................................................................................. 17
Load paper to Tray 1 (multipurpose tray) .......................................................................................................................... 18
Load Tray 1 (multipurpose tray) ..................................................................................................................... 18
Tray 1 paper orientation ................................................................................................................................... 19
Use alternative letterhead mode .................................................................................................................... 21
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 21
Load paper to Trays 2, 3, 4, and 5 ....................................................................................................................................... 22
Load Trays 2, 3, 4, and 5 .................................................................................................................................. 22
Trays 2, 3, 4, and 5 paper orientation ............................................................................................................ 24
Use alternative letterhead mode .................................................................................................................... 25
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 25
Load and print envelopes ..................................................................................................................................................... 26
Introduction ........................................................................................................................................................ 26
ENWW iii
Envelope orientation ......................................................................................................................................... 26
Load and print labels ............................................................................................................................................................. 27
Introduction ........................................................................................................................................................ 27
Manually feed labels ......................................................................................................................................... 27
3 Supplies, accessories, and parts .......................................................................................................................................................... 29
Order supplies, accessories, and parts ............................................................................................................................... 30
Ordering .............................................................................................................................................................. 30
Replace the toner cartridges ................................................................................................................................................ 31
Toner-cartridge information ............................................................................................................................ 31
Remove and replace the cartridges ................................................................................................................ 32
Replace the toner-collection unit ........................................................................................................................................ 35
Toner-collection unit information ................................................................................................................... 35
Remove and replace the toner-collection unit .............................................................................................. 35
4 Print .......................................................................................................................................................................................................... 39
Print tasks (Windows) ............................................................................................................................................................ 40
How to print (Windows) .................................................................................................................................... 40
Automatically print on both sides (Windows) ............................................................................................... 40
Manually print on both sides (Windows) ........................................................................................................ 41
Print multiple pages per sheet (Windows) .................................................................................................... 41
Select the paper type (Windows) .................................................................................................................... 42
Additional print tasks ........................................................................................................................................ 43
Print tasks (macOS) ............................................................................................................................................................... 44
How to print (macOS) ........................................................................................................................................ 44
Automatically print on both sides (macOS) ................................................................................................... 44
Manually print on both sides (macOS) ........................................................................................................... 45
Print multiple pages per sheet (macOS) ........................................................................................................ 45
Select the paper type (macOS) ........................................................................................................................ 45
Additional print tasks ........................................................................................................................................ 46
Store print jobs on the printer to print later or print privately ........................................................................................ 47
Introduction ........................................................................................................................................................ 47
Create a stored job (Windows) ......................................................................................................................... 47
Create a stored job (macOS) ............................................................................................................................ 48
Print a stored job ............................................................................................................................................... 49
Delete a stored job ............................................................................................................................................ 50
Delete a job that is stored on the printer .................................................................................. 50
Change the job storage limit ....................................................................................................... 50
Information sent to printer for Job Accounting purposes ........................................................................... 50
Print from a USB ash drive ................................................................................................................................................. 51
Enable the USB port for printing ..................................................................................................................... 52
iv ENWW
Method one: Enable the USB port from the printer control panel ........................................ 52
Method two: Enable the USB port from the HP Embedded Web Server (network-
connected printers only) .............................................................................................................. 52
Print USB documents ........................................................................................................................................ 52
Print using high-speed USB 2.0 port (wired) ..................................................................................................................... 54
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus ................... 54
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server
(network-connected printers only) ................................................................................................................. 54
5 Manage the printer ................................................................................................................................................................................. 55
Advanced conguration with the HP Embedded Web Server (EWS) .............................................................................. 56
Introduction ........................................................................................................................................................ 56
How to access the HP Embedded Web Server (EWS) .................................................................................. 56
HP Embedded Web Server features ............................................................................................................... 58
Information tab ............................................................................................................................. 58
General tab .................................................................................................................................... 58
Print tab .......................................................................................................................................... 59
Supplies tab ................................................................................................................................... 60
Troubleshooting tab ..................................................................................................................... 60
Security tab .................................................................................................................................... 60
HP Web Services tab ..................................................................................................................... 61
Networking tab .............................................................................................................................. 61
Other Links list ............................................................................................................................... 63
Congure IP network settings .............................................................................................................................................. 64
Printer sharing disclaimer ................................................................................................................................ 64
View or change network settings ................................................................................................................... 64
Rename the printer on a network ................................................................................................................... 64
Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 65
Manually congure IPv6 TCP/IP parameters from the control panel ........................................................ 65
Link speed and duplex settings ....................................................................................................................... 66
Printer security features ....................................................................................................................................................... 68
Introduction ........................................................................................................................................................ 68
Security statements .......................................................................................................................................... 68
Assign an administrator password ................................................................................................................. 69
Use the HP Embedded Web Server (EWS) to set the password ............................................ 69
Provide user access credentials at the printer control panel ................................................. 69
IP Security ........................................................................................................................................................... 70
Encryption support: HP High Performance Secure Hard Disks .................................................................. 70
Lock the formatter ............................................................................................................................................ 70
Energy-conservation settings .............................................................................................................................................. 71
Set the sleep timer and congure the printer to use 1 watt or less of power ......................................... 71
ENWW v
Set the sleep schedule ...................................................................................................................................... 71
Set the idle settings .......................................................................................................................................... 72
HP Web Jetadmin ................................................................................................................................................................... 72
Software and rmware updates .......................................................................................................................................... 72
6 Solve problems ....................................................................................................................................................................................... 73
Customer support .................................................................................................................................................................. 73
Control panel help system .................................................................................................................................................... 74
Reset factory settings ........................................................................................................................................................... 75
Introduction ........................................................................................................................................................ 75
Method one: Reset factory settings from the printer control panel ......................................................... 75
Method two: Reset factory settings from the HP Embedded Web Server (network-connected
printers only) ...................................................................................................................................................... 75
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 75
Printer does not pick up paper or misfeeds ....................................................................................................................... 77
Introduction ........................................................................................................................................................ 77
The printer does not pick up paper ................................................................................................................. 77
The printer picks up multiple sheets of paper .............................................................................................. 80
Clear paper jams ..................................................................................................................................................................... 84
Introduction ........................................................................................................................................................ 84
Jam locations ..................................................................................................................................................... 84
Auto-navigation for clearing paper jams ....................................................................................................... 85
Experiencing frequent or recurring paper jams? .......................................................................................... 85
Clear paper jams in Tray 1 (13.A1) .................................................................................................................. 85
Clear paper jams in Tray 2 (13.A2) .................................................................................................................. 87
Clear paper jams in Tray 3, Tray 4, or Tray 5 (13.A3, 13.A4, 13.A5) ......................................................... 90
Clear paper jams in the right door and fuser area (13.B) ............................................................................ 93
Clear paper jams in the output bin (13.E1) .................................................................................................... 98
Resolving color print quality problems ............................................................................................................................ 100
Introduction ...................................................................................................................................................... 100
Troubleshoot print quality ............................................................................................................................. 101
Update the printer rmware ..................................................................................................... 101
Print from a dierent software program ................................................................................ 101
Check the paper-type setting for the print job ...................................................................... 102
Check the paper type setting on the printer ..................................................... 102
Check the paper type setting (Windows) ........................................................... 102
Check the paper type setting (macOS) ............................................................... 102
Check toner-cartridge status .................................................................................................... 103
Step one: Print the Supplies Status Page .......................................................... 103
Step two: Check supplies status .......................................................................... 103
Print a cleaning page .................................................................................................................. 103
vi ENWW
Visually inspect the toner cartridge or cartridges ................................................................. 104
Check paper and the printing environment ............................................................................ 105
Step one: Use paper that meets HP specications .......................................... 105
Step two: Check the environment ....................................................................... 105
Step three: Set the individual tray alignment .................................................... 105
Try a dierent print driver ......................................................................................................... 106
Troubleshoot color quality ............................................................................................................................. 107
Calibrate the printer to align the colors .................................................................................. 107
Troubleshoot image defects ......................................................................................................................... 107
Solve wired network problems .......................................................................................................................................... 116
Introduction ...................................................................................................................................................... 116
Poor physical connection ............................................................................................................................... 116
The computer is unable to communicate with the printer ....................................................................... 116
The printer is using incorrect link and duplex settings for the network ................................................. 117
New software programs might be causing compatibility problems ....................................................... 117
The computer or workstation might be set up incorrectly ....................................................................... 117
The printer is disabled, or other network settings are incorrect ............................................................. 117
Index ........................................................................................................................................................................................................... 119
ENWW vii
viii ENWW
1 Printer overview
Review the location of features on the printer, the physical and technical specications of the printer, and where
to locate setup information.
●
Warning icons
●
Potential shock hazard
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
For video assistance, see www.hp.com/videos/LaserJet.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljE55040.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Warning icons
Use caution if you see a warning icon on your HP printer, as indicated in the icon denitions.
● Caution: Electric shock
ENWW 1
● Caution: Hot surface
● Caution: Keep body parts away from moving parts
● Caution: Sharp edge in close proximity
● Warning
Potential shock hazard
Review this important safety information.
2 Chapter 1 Printer overview ENWW
● Read and understand these safety statements to avoid an electrical shock hazard.
● Always follow basic safety precautions when using this product to reduce risk of injury from re or electric
shock.
● Read and understand all instructions in the user guide.
● Observe all warnings and instructions marked on the product.
● Use only a grounded electrical outlet when connecting the product to a power source. If you do not know
whether the outlet is grounded, check with a qualied electrician.
● Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.
● Unplug this product from wall outlets before cleaning.
● Do not install or use this product near water or when you are wet.
● Install the product securely on a stable surface.
● Install the product in a protected location where no one can step on or trip over the power cord.
ENWW Potential shock hazard 3
Printer views
2
7
8
1
3
4
5
6
9
10
Identify certain parts of the printer and the control panel.
●
Printer front view
●
Printer back view
●
Interface ports
●
Control-panel view
Printer front view
Locate features on the front of the printer.
Number Item
1 Standard output bin
2 Control panel with color touchscreen display
3 Hardware integration pocket for connecting accessory and third-party devices
4 Easy-access USB port
Insert a USB ash drive for printing without a computer or to update the printer rmware.
NOTE: An administrator must enable this port before use.
5 Right door (access to the fuser and for clearing jams)
6 Tray 1
7 Model name
8 Tray 2
9 Front door (access to the toner cartridges)
10 On/o button
4 Chapter 1 Printer overview ENWW
Printer back view
1
2
3
4
5
1
3
2
Locate features on the back of the printer.
Number Item
1 Toner-collection-unit door
2 Formatter (contains the interface ports)
3 Power connection
4 Serial number and product number label
5 Formatter cover
Interface ports
Locate the interface ports on the printer formatter.
Number Item
1 Local area network (LAN) Ethernet (RJ-45) network port
ENWW Printer views 5
Number Item
2 Hi-Speed USB 2.0 printing port
3 USB port for connecting external USB devices (this port might be covered)
NOTE: For easy-access USB printing, use the USB port near the control panel.
6 Chapter 1 Printer overview ENWW
Control-panel view
4
6
7
5
8
2
3
1
The Home screen provides access to the printer features and indicates the current status of the printer.
●
How to use the touchscreen control panel
Return to the Home screen at any time by selecting the Home button.
NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.
Number Item Description
1 Reset button Select the Reset button to clear changes, release the printer from a
paused state, display the Message Center if there are errors, and
restore the default settings.
2 Sign In or Sign Out button Select the Sign In button to access secured features.
Select the Sign Out button to sign out of the printer. The printer
restores all options to the default settings.
NOTE: This button displays only if the administrator has
congured the printer to require permission for access to features.
3
Information button
Select the Information button to access a screen that provides
access to several types of printer information. Select the following
buttons on the Information screen for printer information:
● Display Language: Change the language setting for the
current user session.
● Sleep Mode: Place the printer into sleep mode.
● Wi-Fi Direct: View information for how to connect directly to
the printer using a phone, tablet, or other device with Wi-Fi.
● Wireless: View or change wireless connection settings
(wireless accessory equipped models only).
● Ethernet: View or change Ethernet connection settings.
● HP Web Services: View information to connect and print to the
printer using HP Web Services (ePrint).
4
Help button
Select the Help button to open the embedded help system.
ENWW Printer views 7
Number Item Description
5 Current time Displays the current time.
6 Applications area Select any of the icons to open the application. Swipe the screen
sideways to access more applications.
NOTE: The available applications vary by printer. The
administrator can congure which applications appear and the
order in which they appear.
7 Home-screen page indicator Indicates the number of pages on the Home screen or in an
application. The current page is highlighted. Swipe the screen
sideways to scroll between pages.
8
Home button
How to use the touchscreen control panel
Perform the following actions to use the printer touchscreen control panel.
Table 1-1 Touchscreen control panel actions
Action Description Example
Touch Touch an item on the screen to select that item
or open that menu. Also, when scrolling through
menus, briey touch the screen to stop the
scrolling.
Select the Home button to return to the Home screen.
Touch the Settings icon to open the Settings app.
8 Chapter 1 Printer overview ENWW
Table 1-1 Touchscreen control panel actions (continued)
Action Description Example
Swipe Touch the screen and then move your nger
horizontally to scroll the screen sideways.
Scroll Touch the screen and then move your nger
vertically to scroll the screen up and down. When
scrolling through menus, briey touch the screen
to stop the scrolling.
Swipe until the Settings app displays.
Scroll through the Settings app.
ENWW Printer views 9
Printer specications
Determine the specications for your printer model.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating-environment range
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/colorljE55040.
Technical specications
Review the printer technical specications.
Product numbers for each model
● E55040dn - #3GX99A
Table
1-2 Paper handling specications
Paper handling features E55040dn
Tray 1 (100-sheet capacity) Included
Tray 2 (550-sheet capacity) Included
Tray 3 (1 x 550-sheet paper feeder)
NOTE: Can accept up to three 1 x 550-sheet paper feeders.
Printer stand Optional
Automatic duplex printing Included
Table 1-3 Connectivity specications
Connectivity features E55040dn
10/100/1000 Ethernet LAN connection with IPv4 and IPv6 Included
Hi-Speed USB 2.0 Included
Easy-access USB port for printing from a USB Flash/thumb drive Included
Hardware Integration Pocket for connecting accessory and third-party devices Included
HP Internal USB Ports Optional
Optional
HP Jetdirect 3000w Accessory for Wi-Fi, NFC, and proximity card reader Optional
10 Chapter 1 Printer overview ENWW
Table 1-3 Connectivity specications (continued)
Connectivity features E55040dn
HP Jetdirect 3100w Accessory for Wi-Fi, NFC, BLE, and proximity card reader
NOTE: The HP Jetdirect 3000w NFC/ and the 3100w BLE/NFC Wireless Accessories require
the HP Internal USB ports accessory (B5L28A) or must be connected via the rear host USB
port.
Integrated HP and Wi-Fi Direct functionality for printing from mobile devices Not included
HP Jetdirect 2900nw Print Server accessory for Wi-Fi and second Ethernet port Optional
Optional
Table 1-4 Print specications
Print features E55040dn
Prints 38 pages per minute (ppm) on A4 and 40 ppm on letter-size paper Included
Easy-access USB port for printing from a USB Flash/thumb drive Included
Store jobs in the printer memory to print later or print privately Optional
Table 1-5 Other specications
Other features E55040dn
Memory: 1 GB base memory
Included
NOTE: Memory reported on conguration page will change from 1 GB to 2 GB with
optional 1 GB Slim DIMM installed (G6W84A)
Storage: 8GB eMMC Included
Security: HP Trusted Platform Module (TPM) Optional
Control-panel display: 4.3 in color touchscreen Included
Supported operating systems
Use the following information to ensure printer compatibility with your computer operating system.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
The following information applies to the printer-specic Windows HP PCL 6 print drivers, HP print drivers for
macOS, and to the software installer.
Windows: Download HP Easy Start from 123.hp.com/LaserJet to install the HP print driver. Or, go to the printersupport website for this printer: www.hp.com/support/colorljE55040 to download the print driver or the
software installer to install the HP print driver.
macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/
LaserJet or from the printer support page, and then use HP Easy Start to install the HP print driver.
ENWW Printer specications 11
1. Go to 123.hp.com/LaserJet.
2. Follow the steps provided to download the printer software.
Table 1-6 Supported operating systems and print drivers
Operating system Print driver (for Windows, or the installer on the web for macOS)
Windows 7, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is installed for this operating system as part of
the software installation.
Windows 8.1, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print driver is installed for this operating system as part
of the software installation.
Windows 10, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print driver is installed for this operating system as part
of the software installation.
Windows Server 2008 R2, SP 1, 64-bit The PCL 6 printer-specic print driver is available for download from the printer-support
website. Download the driver, and then use the Microsoft Add Printer tool to install it.
Windows Server 2012, 64-bit The PCL 6 printer-specic print driver is available for download from the printer-support
website. Download the driver, and then use the Microsoft Add Printer tool to install it.
Windows Server 2012 R2, 64-bit The PCL 6 printer-specic print driver is available for download from the printer-support
website. Download the driver, and then use the Microsoft Add Printer tool to install it.
Windows Server 2016, 64-bit The PCL 6 printer-specic print driver is available for download from the printer-support
website. Download the driver, and then use the Microsoft Add Printer tool to install it.
Windows Server 2019, 64-bit The PCL 6 printer-specic print driver is available for download from the printer-support
website. Download the driver, and then use the Microsoft Add Printer tool to install it.
macOS 10.13 High Sierra, macOS 10.14
Mojave
Download HP Easy Start from 123.hp.com/LaserJet, and then use it to install the print
driver.
NOTE: Supported operating systems can change.
NOTE: For a current list of supported operating systems and HP’s all-inclusive help for the printer, go to
www.hp.com/support/colorljE55040.
NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to
www.hp.com/go/upd. Under Additional information, click Specications.
Table 1-7 Minimum system requirements
Windows macOS
● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network connection
● 2 GB of available hard-disk space
● 1 GB RAM (32-bit) or 2 GB RAM (64-bit)
● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network connection
● 1.5 GB of available hard-disk space
12 Chapter 1 Printer overview ENWW
NOTE: The Windows software installer installs the HP Smart Device Agent Base service. The le size is less than
100 kb. Its only function is to check for printers connected via USB hourly. No data is collected. If a USB printer is
found, it then tries to locate a JetAdvantage Management Connector (JAMc) instance on the network. If a JAMc is
found, the HP Smart Device Agent Base is securely upgraded to a full Smart Device Agent from JAMc, which will
then allow printed pages to be accounted for in a Managed Print Services (MPS) account. The driver-only web
packs downloaded from www.hp.com for the printer and installed through the Add Printer wizard do not install
this service.
To uninstall the service, open the Control Panel, select Programs or Programs and Features, and then select Add/
Remove Programs or Uninstall a Program to remove the service. The le name is HPSmartDeviceAgentBase.
Mobile printing solutions
HP oers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device.
To see the full list and to determine the best choice, go to www.hp.com/go/MobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing capabilities are supported.
● Wi-Fi Direct (wireless models only, with HP Jetdirect 3100w BLE/NFC/Wireless accessory installed)
● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
● HP Smart app
● Google Cloud Print
● AirPrint
● Android Printing
● HP Roam
Printer dimensions
Make sure your printer environment is large enough to accommodate the printer.
ENWW Printer specications 13
Figure 1-1 Printer dimensions
1
1
2
2
3
3
3
2
2
1
3
Dimension Printer fully closed Printer fully opened
1. Height 399 mm (15.7 in) 399 mm (15.7 in)
2. Depth 479 mm (18.9 in) 771 mm (30.4 in)
3. Width 458 mm (18.0 in) 826 mm (32.5 in)
Weight 27.5 kg (60.6 lb) 27.5 kg (60.6 lb)
Figure 1-2 Dimensions for the 1 x 550-sheet paper feeder
Dimension Accessory fully closed Accessory fully open
1. Height 130 mm (5.1 in) 130 mm (5.1 in)
2. Depth 458 mm (18.0 in) 771 mm (30.4 in)
3. Width 458 mm (18.0 in) 853 mm (33.6 in)
Weight 5.8 kg (12.8 lb) 5.8 kg (12.8 lb)
14 Chapter 1 Printer overview ENWW
Figure 1-3 Dimensions for the printer cabinet and stand
1
2
2
3
1
2
2
3
3
1
Dimension Accessory fully closed Accessory fully open
1. Height 295 mm (11.6 in) 295 mm (11.6 in)
2. Depth 465 mm (18.3 in) 900 mm (35.4 in)
3. Width 460 mm (18.1 in)
This value is subject to change. For current
information, go to www.hp.com/support/
colorljE55040.
Weight 17.7 kg (39 lb)
This value is subject to change. For current
information, go to www.hp.com/support/
colorljE55040.
Figure 1-4 Dimensions for the printer with one 1 x 550-sheet tray and the cabinet/stand
460 mm (18.1 in)
17.7 kg (39 lb)
This value is subject to change. For current
information, go to www.hp.com/support/
colorljE55040.
Dimension Printer and accessories fully closed Printer and accessories fully opened
1. Height 876 mm (34.5 in) 876 mm (34.5 in)
2. Depth 479 mm (18.9 in) 900 mm (35.4 in)
ENWW Printer specications 15
Dimension Printer and accessories fully closed Printer and accessories fully opened
3. Width 458 mm (18.0 in) 853 mm (33.6 in)
Weight 51.1 kg (112.7 lb) 51.1 kg (112.7 lb)
Power consumption, electrical specications, and acoustic emissions
In order to operate properly, the printer must be in an environment that meets certain power specications.
See www.hp.com/support/colorljE55040 for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating-environment range
In order to operate properly, the printer must be in an environment that meets certain specications.
Table 1-8 Operating-environment specications
Environment Recommended Allowed
Temperature 17° to 25°C (62.6° to 77°F) 10° to 32.5°C (50° to 91°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the web.
Go to www.hp.com/support/colorljE55040 for HP's all-inclusive help for the printer, which includes the following
information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
● Find instructions about how to use the Microsoft Add Printer tool
16 Chapter 1 Printer overview ENWW
2 Paper trays
Discover how to load and use the paper trays, including how to load special items such as envelopes and labels.
●
Introduction
●
Load paper to Tray 1 (multipurpose tray)
●
Load paper to Trays 2, 3, 4, and 5
●
Load and print envelopes
●
Load and print labels
For video assistance, see www.hp.com/videos/LaserJet.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljE55040.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Introduction
Use caution when loading the paper trays.
CAUTION: Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
All trays must be closed while moving the printer.
Keep hands out of paper trays or drawers when closing.
ENWW 17
Load paper to Tray 1 (multipurpose tray)
The following information describes how to load paper into Tray 1.
●
Load Tray 1 (multipurpose tray)
●
Tray 1 paper orientation
●
Use alternative letterhead mode
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
Load Tray 1 (multipurpose tray)
Tray 1 holds up to 100 sheets of 75 g/m2 (20 lb) paper or 10 envelopes.
1. Open Tray 1.
2. Pull out the tray extension to support the paper.
18 Chapter 2 Paper trays ENWW
3. Spread the paper guides to the correct size, and
then load paper in the tray. For information about
how to orient the paper, see Tray 1 paper
orientation on page 19.
4. Make sure that the paper ts under the ll line on
the paper guides.
5. Adjust the side guides so that they lightly touch the
paper stack, but do not bend it.
Tray 1 paper orientation
When using paper that requires a specic orientation, load it according to the information in the following table.
ENWW Load paper to Tray 1 (multipurpose tray) 19
NOTE: The Alternative Letterhead Mode settings aects the way to load letterhead or preprinted paper. This
123
123
123
123
setting is disabled by default. When using this mode, load paper as for automatic duplex printing. For more
information, see Use alternative letterhead mode on page 21.
Table 2-1 Tray 1 paper orientation
Paper type Image Orientation Single-sided printing Duplex printing or with Alternative Letterhead
Mode enabled
Letterhead or
preprinted
Letterhead or
preprinted
Portrait Face-down
Top edge leading into the product
Landscape Face-down
Top edge toward the back of the product
Face-up
Bottom edge leading into the product
Face-up
Top edge toward the back of the product
Prepunched Portrait or landscape Holes toward the back of the product Holes toward the back of the product
20 Chapter 2 Paper trays ENWW
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
●
Enable Alternative Letterhead Mode by using the printer control-panel menus
Enable Alternative Letterhead Mode by using the printer control-panel menus
Use the Settings menu to set the Alternative Letterhead Mode setting.
1. From the Home screen on the printer control panel, navigate to and open the Settings menu.
2. Open the following menus:
a. Copy/Print or Print
b. Manage Trays
c. Alternative Letterhead Mode
3. Select On.
ENWW Load paper to Tray 1 (multipurpose tray) 21
Load paper to Trays 2, 3, 4, and 5
The following information describes how to load paper in Tray 2 and the optional 550-sheet trays (Trays 3, 4,
and 5; part number B5L34A).
●
Load Trays 2, 3, 4, and 5
●
Trays 2, 3, 4, and 5 paper orientation
●
Use alternative letterhead mode
NOTE: The procedure to load paper for the optional 550-sheet trays is the same as for Tray 2. Only Tray 2 is
shown here.
Load Trays 2, 3, 4, and 5
These trays hold up to 550 sheets of 75 g/m2 (20 lb) paper.
NOTE: The tray paper guides might be locked before use and might not be adjustable.
1. Open the tray.
NOTE: Do not open this tray while it is in use.
2. Before loading paper, adjust the paper guides by
squeezing the adjustment latches and sliding the
guides to the size of the paper being used.
22 Chapter 2 Paper trays ENWW
3. Load paper into the tray. Check the paper to verify
Y
X
the guides lightly touch the stack, but do not bend
it. For information about how to orient the paper,
see Trays 2, 3, 4, and 5 paper orientation
on page 24.
NOTE: To prevent jams, adjust the paper guides
to the correct size and do not overll the tray. Be
sure that the top of the stack is below the tray full
indicator.
4. Close the tray.
5. The tray conguration message displays on the
product control panel.
6. If the paper size and type shown is not correct,
select Modify to choose a dierent paper size or
type.
For custom-size paper, specify the X and Y
dimensions for the paper when the prompt
displays on the product control panel.
ENWW Load paper to Trays 2, 3, 4, and 5 23
Trays 2, 3, 4, and 5 paper orientation
123
123
When using paper that requires a specic orientation, load it according to the information in the following table.
NOTE: The Alternative Letterhead Mode settings aects the way to load letterhead or preprinted paper. This
setting is disabled by default. When using this mode, load paper as for automatic duplex printing. For more
information, see Use alternative letterhead mode on page 21.
Table 2-2 Trays 2, 3, 4, and 5 paper orientation
Paper type Image Orientation Single-sided printing Duplex printing or with Alternative Letterhead
Mode enabled
Letterhead or
preprinted
Letterhead or
preprinted
Portrait Face-up
Top edge toward the right
Landscape Face up
Top edge toward the back of the product
Face-down
Top edge toward the left
Face down
Top edge toward the back of the product
Prepunched Portrait or landscape Holes toward the back of the product Holes toward the back of the product
24 Chapter 2 Paper trays ENWW
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
●
Enable Alternative Letterhead Mode by using the printer control-panel menus
Enable Alternative Letterhead Mode by using the printer control-panel menus
Use the Settings menu to set the Alternative Letterhead Mode setting.
1. From the Home screen on the printer control panel, navigate to and open the Settings menu.
2. Open the following menus:
a. Copy/Print or Print
b. Manage Trays
c. Alternative Letterhead Mode
3. Select On.
ENWW Load paper to Trays 2, 3, 4, and 5 25
Load and print envelopes
Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes.
●
Introduction
●
Envelope orientation
Introduction
The following information describes how to load envelopes. Use only Tray 1 to print on envelopes. Tray 1 holds
up to 10 envelopes.
Envelope orientation
Load envelopes in either of these orientations:
Table 2-3 Envelope orientation
Landscape Portrait
Face-down
Top edge toward the back of the product
Face-down
Top edge leading into the product
26 Chapter 2 Paper trays ENWW
Load and print labels
To print on sheets of labels, use Tray 2 or one of the optional 550-sheet trays. Tray 1 does not support labels.
●
Introduction
●
Manually feed labels
Introduction
To print on sheets of labels, use Tray 2 or one of the optional 550-sheet trays. Tray 1 does not support labels.
Manually feed labels
Use the manual feed mode to print sheets of labels.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click or tap the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the sheets of labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
NOTE: When using manual feed, the printer prints from the lowest-numbered tray that is congured for
the correct size of paper, so it is not necessary to specify a particular tray. For example, if Tray 2 is
congured for labels, the printer will print from Tray 2. If Tray 3 is installed and congured for labels, but
Tray 2 is not congured for labels, the printer will print from Tray 3.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
ENWW Load and print labels 27
9. Load sheets of labels face-up with the top of the sheet toward the right side of the printer.
28 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts
Order supplies or accessories, replace the toner cartridges, or remove and replace another part.
●
Order supplies, accessories, and parts
●
Replace the toner cartridges
●
Replace the toner-collection unit
For video assistance, see www.hp.com/videos/LaserJet.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljE55040.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 29
Order supplies, accessories, and parts
Find out how to order replacement supplies, accessories, and parts for the printer.
●
Ordering
Ordering
Contact the managed service representative. Make sure to have the product model number, which appears on
the product label on the back of the printer.
30 Chapter 3 Supplies, accessories, and parts ENWW
Replace the toner cartridges
1
2
3
4
The following information provides details about the toner cartridges for the product, and it includes instructions
to replace them.
●
Toner-cartridge information
●
Remove and replace the cartridges
Toner-cartridge information
This product indicates when the toner-cartridge level is low and very low. The actual toner cartridge life
remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer
acceptable.
To acquire cartridges, contact the managed service representative. Make sure to have the product model number,
which appears on the product label on the back of the printer.
The product uses four colors and has a dierent toner cartridge for each color: yellow (Y), magenta (M), cyan (C),
and black (K). The toner cartridges are inside the front door.
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the product for an extended period
of time.
CAUTION: Do not touch the developer roller. Fingerprints on the developer roller can cause print-quality
problems.
The following illustration shows the toner-cartridge components.
Number Component
1 Handle
2 Imaging drum
3 Protective shield
4 Memory chip
ENWW Replace the toner cartridges 31
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.
Remove and replace the cartridges
Follow these steps to replace a toner cartridge.
1. Open the front door.
2. Grasp the handle of the used toner cartridge and
pull out to remove it.
32 Chapter 3 Supplies, accessories, and parts ENWW
3. Remove the new toner cartridge from its protective
1
2
3
shell by tearing o the plastic strip and opening the
package. Save all packaging for recycling the used
toner cartridge.
4. Remove the protective shield from the toner
cartridge.
5. Support the toner cartridge underneath with one
hand while holding the cartridge handle with the
other. Align the toner cartridge with its slot on the
shelf, and then insert the toner cartridge into the
product.
NOTE: Avoid touching the green imaging drum.
Fingerprints on the imaging drum can cause print
defects.
ENWW Replace the toner cartridges 33
6. Close the front door.
2
1
3
7. Pack the used toner cartridge into the box that the
new cartridge came in, or use a large cardboard
box and ll it with several cartridges that you need
to recycle. See the enclosed recycling guide for
information about recycling.
In the U.S., a pre-paid shipping label is included in
the box. In other countries/regions, go to
www.hp.com/recycle to print a pre-paid shipping
label.
Adhere the pre-paid shipping label to the box, and
return the used cartridge to HP for recycling.
34 Chapter 3 Supplies, accessories, and parts ENWW
Replace the toner-collection unit
Replace the toner collection unit if you receive a message on the printer, or if you have print quality problems.
●
Toner-collection unit information
●
Remove and replace the toner-collection unit
Toner-collection unit information
This printer indicates when the toner-collection unit (TCU) is almost full. When the TCU is full, the printer will no
longer print until the TCU is replaced. Consider having a replacement TCU available to install when the current
unit needs to be replaced.
To acquire a TCU, contact the managed service representative. Make sure to have the product model number,
which appears on the product label on the back of the printer.
Do not remove the TCU from its package until it is time to replace it.
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE: Information about recycling used TCUs is in the TCU box.
Remove and replace the toner-collection unit
Follow these steps to replace the toner-collection unit.
1. Open the front door.
ENWW Replace the toner-collection unit 35
2. Open the toner-collection unit door on the upper-
left side of the product.
3. Pull out the toner-collection unit and the attached
door.
4. Remove the new toner-collection unit from its
packaging.
36 Chapter 3 Supplies, accessories, and parts ENWW
5. Install the new toner-collection unit and the
attached door into the product. Align the tabs on
the door with the slots in the product.
6. Close the toner-collection unit door.
7. Close the front door.
To recycle the used toner-collection unit, follow the
instructions included with the new toner-collection
unit.
ENWW Replace the toner-collection unit 37
38 Chapter 3 Supplies, accessories, and parts ENWW
4 Print
Print using the software, or print from a mobile device or USB ash drive.
●
Print tasks (Windows)
●
Print tasks (macOS)
●
Store print jobs on the printer to print later or print privately
●
Print from a USB ash drive
●
Print using high-speed USB 2.0 port (wired)
For video assistance, see www.hp.com/videos/LaserJet.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljE55040.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 39
Print tasks (Windows)
Learn about common printing tasks for Windows users.
●
How to print (Windows)
●
Automatically print on both sides (Windows)
●
Manually print on both sides (Windows)
●
Print multiple pages per sheet (Windows)
●
Select the paper type (Windows)
●
Additional print tasks
How to print (Windows)
Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
NOTE: For more information, click the Help (?) button in the print driver.
3. Click the tabs in the print driver to congure the available options. For example, set the paper orientation
on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/
Quality tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5. Click the Print button to print the job.
Automatically print on both sides (Windows)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a
paper size and type supported by the duplexer.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
40 Chapter 4 Print ENWW
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3. Click the Finishing tab.
4. Select Print on both sides. Click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the job.
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3. Click the Finishing tab.
4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the rst side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray 1.
7. If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
When you print from a software application using the Print option, you can select an option to print multiple
pages on a single sheet of paper. For example, you might want to do this if you are printing a very large
document and want to save paper.
ENWW Print tasks (Windows) 41
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down.
5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document
Properties
6. In the Print dialog, click Print to print the job.
dialog.
Select the paper type (Windows)
When you print from a software application using the Print option, you can set the paper type you are using for
your print job. For example, if your default paper type is Letter, but you are using a dierent paper type for a print
job, select that specic paper type.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3. Click the Paper/Quality tab.
4. Select the paper type from the Paper type drop-down list.
5. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.
If the tray needs to be congured, a tray conguration message displays on the printer control panel.
42 Chapter 4 Print ENWW
6. Load the tray with the specied type and size of paper, and then close the tray.
7. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a dierent
paper size or type.
8. Select the correct type and size, and then touch the OK button.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/colorljE55040.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to t a specic paper size
● Print the rst or last pages of the document on dierent paper
● Print watermarks on a document
ENWW Print tasks (Windows) 43
Print tasks (macOS)
Print using the HP printing software for macOS, including how to print on both sides or print multiple pages per
sheet.
●
How to print (macOS)
●
Automatically print on both sides (macOS)
●
Manually print on both sides (macOS)
●
Print multiple pages per sheet (macOS)
●
Select the paper type (macOS)
●
Additional print tasks
How to print (macOS)
Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for macOS.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for dierent software programs.
4. Click the Print button.
Automatically print on both sides (macOS)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a
paper size and type supported by the duplexer.
NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint®.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
macOS 10.14 Mojave and later: Click Show Details, click Two-Sided, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
44 Chapter 4 Print ENWW
Manually print on both sides (macOS)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for dierent software programs.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the printer and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (macOS)
When you print from a software application using the Print option, you can select an option to print multiple
pages on a single sheet of paper. For example, you might want to do this if you are printing a very large
document and want to save paper.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (macOS)
When you print from a software application using the Print option, you can set the paper type you are using for
your print job. For example, if your default paper type is Letter, but you are using a dierent paper type for a print
job, select that specic paper type.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
ENWW Print tasks (macOS) 45
NOTE: The name of the item varies for dierent software programs.
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all printers.
● Media Type: Select the option for the type of paper for the print job.
● Print Quality or Quality: Select the resolution level for the print job.
● Edge-To-Edge Printing: Select this option to print close to the paper edges.
5. Click the Print button.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/colorljE55040.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to t a specic paper size
● Print the rst or last pages of the document on dierent paper
● Print watermarks on a document
46 Chapter 4 Print ENWW
Store print jobs on the printer to print later or print privately
Store print jobs in the printer memory for printing at a later time.
●
Introduction
●
Create a stored job (Windows)
●
Create a stored job (macOS)
●
Print a stored job
●
Delete a stored job
●
Information sent to printer for Job Accounting purposes
Introduction
The following information provides procedures for creating and printing documents that are stored on the USB
ash drive. These jobs can be printed at a later time or printed privately.
Create a stored job (Windows)
Store jobs on the USB ash drive for private or delayed printing.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then select Properties or Preferences.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3. Click the Job Storage tab.
4. Select a Job Storage Mode option:
● Proof and Hold: Print and proof one copy of a job, and then print more copies.
● Personal Job: The job does not print until you request it at the printer control panel. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, you must provide the required PIN at the control panel. If you
encrypt the job, you must provide the required password at the control panel. The print job is deleted
from memory after it prints and is lost if the printer loses power.
ENWW Store print jobs on the printer to print later or print privately 47
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory so you can print it again later.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this jobstorage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, the person who prints the job must provide the required PIN at
the control panel. If you encrypt the job, the person who prints the job must provide the required
password at the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name:
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print
button to print the job.
Create a stored job (macOS)
Store jobs on the USB ash drive for private or delayed printing.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. Click Show Details or Copies & Pages, and then click the Job Storage menu.
NOTE: If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job storage
feature" section to activate the menu.
4. In the Mode drop-down list, select the type of stored job.
● Proof and Hold: Print and proof one copy of a job, and then print more copies. The rst copy prints
immediately. Printing of the subsequent copies must be initiated from the device's front control panel.
For example, if 10 copies are sent, one copy prints immediately, and the other nine copies will print
when the job is retrieved. The job is deleted after all copies are printed.
● Personal Job: The job does not print until someone requests it at the printer control panel. If the job
has a personal identication number (PIN), provide the required PIN at the control panel. The print job
is deleted from memory after it prints.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory to print it again later. The job is deleted manually or by the job retention schedule.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a
personal identication number (PIN), the person who prints the job must provide the required PIN at
the control panel. The job is deleted manually or by the job retention schedule.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
NOTE: macOS 10.14 Mojave and later: The print driver no longer includes the Custom button. Use the
options below the Mode drop-down list to set up the saved job.
48 Chapter 4 Print ENWW
Select which option to use if another stored job already has that name.
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. If you selected the Stored Job or Personal Job option in the Mode drop-down list, you can protect the job
with a PIN. Type a 4-digit number in the Use PIN to Print eld. When other people attempt to print this job,
the printer prompts them to enter this PIN.
7. Click the Print button to process the job.
Print a stored job
Use the following procedure to print a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, select Print from Job Storage.
2. Select Choose, and then select the name of the folder where the job is stored.
3. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
4. To adjust the number of copies, select the number of copies eld. Use the keypad to enter the number of
copies to print.
5. Select Start or Print to print the job.
ENWW Store print jobs on the printer to print later or print privately 49
Delete a stored job
You can delete documents that have been saved to the printer when they are no longer needed. You can also
adjust the maximum number of jobs for the printer to store.
●
Delete a job that is stored on the printer
●
Change the job storage limit
Delete a job that is stored on the printer
Use the control panel to delete a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, select the Print from Job Storage icon.
2. Select Choose, and then select the name of the folder where the job is stored.
3. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
Select the Trash button to delete the job.
4.
Change the job storage limit
When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user and
job name. If a job is not already stored under the same user and job name, and the printer needs additional
space, the printer might delete other stored jobs starting with the oldest.
To change the number of jobs that the printer can store, complete the following procedure:
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. Copy/Print or Print
b. Manage Stored Jobs
c. Temporary Job Storage Limit
3. Use the keypad to enter the number of jobs that the printer stores.
4. Select OK or Done to save the setting.
Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally identiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client name
from which the job originated that may be used for job accounting purposes, as determined by the Administrator
of the printing device. This same information may also be stored with the job on the mass storage device (e.g.,
disk drive) of the printing device when using the job storage feature.
50 Chapter 4 Print ENWW
Print from a USB ash drive
This printer features easy-access USB printing to print les without a computer.
●
Enable the USB port for printing
●
Print USB documents
The printer accepts standard USB ash drives in the USB port near the control panel. It supports the following
types of les:
● .pdf
● .prn
● .pcl
● .ps
● .cht
ENWW Print from a USB ash drive 51
Enable the USB port for printing
The USB port is disabled by default. Before using this feature, enable the USB port.
●
Method one: Enable the USB port from the printer control panel
●
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)
Use one of the following methods to enable the port:
Method one: Enable the USB port from the printer control panel
Use the printer control panel to enable the USB port for printing.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. Copy/Print or Print
b. Enable Device USB
3. Select Enable Print from USB Drive.
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers
only)
Use the HP Embedded Web Server to enable the USB port for printing.
1. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer control
panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
3. Select the Copy/Print tab for MFP models or the Print tab for SFP models.
4. In the left menu, select Print from USB Drive Settings.
5. Select Enable Print from USB Drive.
6. Click Apply.
Print USB documents
Print documents from a USB ash drive.
1. Insert the USB ash drive into the easy-access USB port.
52 Chapter 4 Print ENWW
NOTE: The port might be covered. For some printers, the cover ips open. For other printers, pull the
cover straight out to remove it.
2. From the Home screen on the printer control panel, navigate to the Print application, and then select the
Print icon.
3. Select Print from USB Drive.
4. Select Choose, select the name of the document to print, and then select Select.
NOTE: The document might be in a folder. Open folders as necessary.
5. To adjust the number of copies, touch the box to the left of the Print button, and then select the number of
copies from the keypad that opens. To close the keypad, select the Close button .
6. Select Print to print the document.
ENWW Print from a USB ash drive 53
Print using high-speed USB 2.0 port (wired)
Enable the high-speed USB 2.0 port for wired USB printing. The port is located in the interface ports area and is
disabled by default.
●
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus
●
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected
printers only)
Use one of the following methods to enable the high-speed USB 2.0 port. Once the port is enabled, install the
product software in order to print using this port.
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus
Use the control panel to enable the port.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. General
b. Enable Device USB
3. Select the Enabled option.
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server
(network-connected printers only)
Use the HP EWS to enable the port.
1. Find the printer IP address. On the printer control panel, select the Information button , and then select
the Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer control
panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
3. Select the Security tab.
4. On the left side of the screen, select General Security.
5. Scroll down to the Hardware Ports and select the following check boxes:
a. Enable Device USB
b. Enable Host USB plug and play
6. Click Apply.
54 Chapter 4 Print ENWW
5 Manage the printer
Utilize management tools, congure security and energy-conservation settings, and manage rmware updates
for the printer.
●
Advanced conguration with the HP Embedded Web Server (EWS)
●
Congure IP network settings
●
Printer security features
●
Energy-conservation settings
●
HP Web Jetadmin
●
Software and rmware updates
For video assistance, see www.hp.com/videos/LaserJet.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljE55040.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 55
Advanced conguration with the HP Embedded Web Server (EWS)
Use the HP Embedded Web Server to manage advanced printing functions.
●
Introduction
●
How to access the HP Embedded Web Server (EWS)
●
HP Embedded Web Server features
Introduction
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control
panel.
● View printer status information
● Determine the remaining life for all supplies and order new ones
● View and change tray congurations
● View and change the printer control-panel menu conguration
● View and print internal pages
● Receive notication of printer and supplies events
● View and change network conguration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the
HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.
How to access the HP Embedded Web Server (EWS)
Use the following steps to open the EWS.
1. On the printer control panel, press the Information button , and then use the arrow keys to select the
Ethernet menu . Press the OK button to open the menu and display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
To use the HP Embedded Web Server, the browser must meet the following requirements:
56 Chapter 5 Manage the printer ENWW
Windows® 7
● Internet Explorer (version 8.x or greater)
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
Windows® 8 or greater
● Internet Explorer (version 9.x or greater)
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
macOS
● Safari (version 5.x or greater)
● Google Chrome (version 34.x or greater)
Linux
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
ENWW Advanced conguration with the HP Embedded Web Server (EWS) 57
HP Embedded Web Server features
Learn about the HP Embedded Web Server (EWS) features available on each tab.
●
Information tab
●
General tab
●
Print tab
●
Supplies tab
●
Troubleshooting tab
●
Security tab
●
HP Web Services tab
●
Networking tab
●
Other Links list
Information tab
Refer to the table for settings in the Information tab.
Table
5-1 HP Embedded Web Server Information tab
Menu Description
Device Status Shows the printer status and shows the estimated life remaining of HP supplies. The page
also shows the type and size of paper set for each tray. To change the default settings, click
the Change Settings link.
Conguration Page Shows the information found on the conguration page.
Supplies Status Page Shows the status of the supplies for the printer.
Event Log Page Shows a list of all printer events and errors. Use the HP Instant Support link (in the Other
Links area on all HP Embedded Web Server pages) to connect to a set of dynamic web
pages that help solve problems. These pages also show additional services available for
the printer.
Usage Page Shows a summary of the number of pages the printer has printed, grouped by size, type,
and paper print path.
Device Information Shows the printer network name, address, and model information. To customize these
entries, click the Device Information menu on the General tab.
Control Panel Snapshot Shows an image of the current screen on the control panel display.
Printable Reports and Pages Lists the internal reports and pages for the printer. Select one or more items to print or
view.
Open Source Licenses Shows a summary of the licenses for open source software programs that can be used with
the printer.
General tab
Refer to the table for settings in the General tab.
58 Chapter 5 Manage the printer ENWW
Table 5-2 HP Embedded Web Server General tab
Menu Description
Display Settings Congure settings for sound, timeout for inactivity, clearable warnings, and continuable
Control Panel Language and Keyboard
Layouts
Alerts Set up email alerts for various printer and supplies events.
Control Panel Settings App Shows Settings app options that are available on the printer control panel.
General Settings Congure how the printer recovers from jams and whether copy jobs initiated at the printer
AutoSend Congure the printer to send automated emails regarding printer conguration and
Edit Other Links Add or customize a link to another website. This link displays in the footer area on all
Ordering Information Enter information about ordering replacement cartridges. This information displays on the
Device Information Name the printer and assign an asset number to it. Enter the name of the primary contact
Language Set the language in which to display the HP Embedded Web Server information.
Firmware Upgrade Download and install printer rmware upgrade les.
Date/Time Settings Set the date and time or synchronize with a network time server.
events.
Select the default language for control panel messages and the default keyboard layout for
each language.
control panel take priority over print jobs.
supplies to specic email addresses.
HP Embedded Web Server pages.
supplies status page.
who will receive information about the printer.
Print tab
Energy Settings Set or edit sleep settings that aect how much power the printer uses, the wake/sleep
time, how quickly the printer enters sleep mode, and how quickly the printer wakes up from
sleep mode.
Backup and Restore Create a backup le that contains printer and user data. If necessary, use this le to restore
data to the printer.
Reset Factory Settings Restore printer settings to the factory defaults.
Solution Installer Install third-party software packages that extend or modify the functionality of the printer.
Job Statistics Settings Provides connection information about third-party job-statistics services.
Quota Settings Provides connection information about third-party job-quota services.
Refer to the table for settings in the Print tab.
5-3 HP Embedded Web Server Print tab
Table
Menu Description
Print from USB drive settings Enable or disable the Print from USB Drive menu on the control panel.
Manage Stored Jobs Enable or disable the ability to store jobs in the printer memory.
Congure job-storage options.
Default Print Options Congure the default options for print jobs.
ENWW Advanced conguration with the HP Embedded Web Server (EWS) 59
Table 5-3 HP Embedded Web Server Print tab (continued)
Menu Description
Restrict Color
(Color printers only)
PCL and PostScript Settings Adjust the PCL and PostScript settings for all print jobs.
Print Quality Congure the print quality settings, including color adjustment, image registration, and
Manage Trays Congure settings for paper trays.
Supplies tab
Refer to the table for settings in the Supplies tab.
Table 5-4 HP Embedded Web Server Supplies tab
Menu Description
Manage Supplies Congure how the printer reacts when supplies reach a Very Low state.
Troubleshooting tab
Refer to the table for settings in the Troubleshooting tab.
Permit or restrict color printing.
Specify permissions for individual users or for jobs that are sent from specic software
programs.
allowed paper types.
Table
Security tab
Refer to the table for settings in the Security tab.
5-5 HP Embedded Web Server Troubleshooting tab
Menu Description
General Troubleshooting Select from a variety of reports and tests to help solve problems with the printer.
Online Help Link to HP cloud-based online help to assist in troubleshooting printing issues.
Diagnostic Data
NOTE: This item is available only if an
administrator password is set from the
Security tab.
Calibration/Cleaning Set cleaning and calibration settings, print a cleaning page, and perform a full or partial
Reset Factory Settings Restore printer settings to factory defaults.
Firmware Upgrade Download and install printer rmware upgrade les.
Export printer information to a le that can be useful for detailed problem analysis.
calibration.
60 Chapter 5 Manage the printer ENWW
Table 5-6 HP Embedded Web Server Security tab
Menu Description
General Security Settings for general security, including the following:
● Congure an administrator password to restrict access to certain features on the
printer.
● Set PJL password for processing PJL commands.
● Set le system access and rmware upgrade security.
● Enable or disable the Host USB port on the control panel or the USB connectivity port
on the formatter for printing directly from a computer.
● View the status of all security settings.
Account Policy Enable administrator account settings.
Access Control Congure access to printer functions for specic individuals or groups, and select the
method individuals use to sign in to the printer.
Protect Stored Data Congure and manage the internal hard drive for the printer. This printer includes an
encrypted hard drive for maximum security.
Congure settings for jobs that are stored on the printer hard drive.
Manage Remote Apps Manage or whitelist remote apps by importing or deleting certicates that allow devices to
use this product.
Certicate Management Install and manage security certicates for access to the printer and the network.
Web Service Security Allow resources on this printer to be accessed by web pages from dierent domains. If no
Self Test Verify that the security functions are running according to expected system parameters.
HP Web Services tab
Use the HP Web Services tab to congure and enable HP Web Services for this printer. It is necessary to enable
HP Web Services to use the HP ePrint feature.
Table
5-7 HP Embedded Web Server HP Web Services tab
Menu Description
Web Services Setup Connect this printer to HP Connected on the web by enabling HP Web Services.
Web Proxy Congure a proxy server if there are issues enabling HP Web Services or connecting the
Smart Cloud Print Enable Smart Cloud Print , which allows access to web-based apps that extend the
Networking tab
sites are added to the list, then all sites are trusted.
printer to the Internet.
capabilities of the printer.
Use the Networking tab to congure and secure network settings for the printer when it is connected to an IPbased network. This tab does not display if the printer is connected to other types of networks.
ENWW Advanced conguration with the HP Embedded Web Server (EWS) 61
Table 5-8 HP Embedded Web Server Networking tab > Conguration settings
Menu Description
Wi-Fi Direct Congure Wi-Fi Direct settings for printers that include embedded Wi-Fi Direct Print and
TCP/IP Settings Congure TCP/IP settings for IPv4 and IPv6 networks.
Network Settings Congure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server
Other Settings Congure general printing protocols and services supported by the print server. The
AirPrint Enable, set up, or disable network printing from Apple-supported printers.
Select Language Change the language displayed by the HP Embedded Web Server. This page displays if the
Select Location Select a country/region for the printer.
NFC printing or that have a wireless accessory installed.
NOTE: The conguration options available depend on the print server model.
NOTE: The conguration options available depend on the print server model.
model.
available options depend on the print server model, but can include rmware update, LPD
queues, USB settings, support information, and refresh rate.
web pages support multiple languages. Optionally, select supported languages through
language-preference settings in the browser.
Table 5-9 HP Embedded Web Server Networking tab > Google Cloud Print settings
Menu Description
Setup Set up Google Cloud Print options.
Web Proxy Congure proxy settings.
Table 5-10 HP Embedded Web Server Networking tab > Security settings
Menu Description
Settings View and restore current security settings to factory-default values.
Congure security settings using the Security Conguration Wizard.
NOTE: Do not use the Security Conguration Wizard to congure security settings using
network-management applications, such as HP Web Jetadmin.
Authorization Control conguration management and use of this printer, including the following:
● Set or change the administrator password to control access to conguration
parameters.
● Request, install, and manage digital certicates on the HP Jetdirect print server.
● Limit host access to this printer through an Access Control List (ACL) (for selected print
servers on IPv4 networks only).
Secure Communication Congure security settings.
62 Chapter 5 Manage the printer ENWW
Table 5-10 HP Embedded Web Server Networking tab > Security settings (continued)
Menu Description
Mgmt. Protocols Congure and manage security protocols for this printer, including the following:
● Set the security management level for the HP Embedded Web Server, and control
traic over HTTP and HTTPS.
● Congure the SNMP (Simple Network Management Protocol) operation. Enable or
disable the SNMP v1/v2c or SNMP v3 agents on the print server.
● Control access through protocols that may not be secure, such as printing protocols,
print services, discovery protocols, name resolution services, and congurationmanagement protocols.
802.1X Authentication Congure 802.1X authentication settings on the Jetdirect print server as required for client
authentication on the network, and reset the 802.1X authentication settings to factorydefault values.
CAUTION: When changing the 802.1X authentication settings; the printer might lose its
connection. To reconnect, it might be necessary to reset the print server to a factorydefault state and reinstall the printer.
IPsec/Firewall View or congure a Firewall policy or an IPsec/Firewall policy.
Announcement Agent Enable or disable the HP Device Announcement Agent, set the conguration server, and
congure mutual authentication using certicates.
Table 5-11 HP Embedded Web Server Networking tab > Diagnostics settings
Menu Description
Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print server.
Protocol Info View a list of network-conguration settings on the HP Jetdirect print server for each
Conguration Page View the HP Jetdirect conguration page, which contains status and conguration
Other Links list
Congure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links menu
on the General tab.
NOTE: Congure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links
menu on the General tab. The following are the default links.
Table 5-12 HP Embedded Web Server Other Links list
Menu Description
HP Instant Support Connect to the HP website to nd solutions to printer problems.
Shop for Supplies Connect to the HP SureSupply website for information on purchasing original HP supplies,
protocol.
information.
such as cartridges and paper.
Product Support Connect to the support site for the printer to search for help on various topics.
ENWW Advanced conguration with the HP Embedded Web Server (EWS) 63
Congure IP network settings
Use the EWS to congure the printer network settings.
●
Printer sharing disclaimer
●
View or change network settings
●
Rename the printer on a network
●
Manually congure IPv4 TCP/IP parameters from the control panel
●
Manually congure IPv6 TCP/IP parameters from the control panel
●
Link speed and duplex settings
Printer sharing disclaimer
Review the following disclaimer.
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP conguration settings.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identied, use the HP Embedded Web Server.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon to display the IP address or host name.
64 Chapter 5 Manage the printer ENWW
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the General tab.
3. On the Device Information page, the default printer name is in the Device Name eld. You can change this
name to uniquely identify this printer.
NOTE: Completing the other elds on this page is optional.
4. Click the Apply button to save the changes.
Manually congure IPv4 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. Networking
b. Ethernet
c. TCP/IP
d. IPV 4 Settings
e. Cong Method
3. Select the Manual option, and then touch the Save button.
4. Open the Manual Settings menu.
5. Touch the IP Address, Subnet Mask, or Default Gateway option.
6. Touch the rst eld to open a keypad. Enter the correct digits for the eld, and then touch the OK button.
Repeat the process for each eld, and then touch the Save button.
Manually congure IPv6 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv6 address.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. To enable manual conguration, open the following menus:
a. Networking
b. Ethernet
ENWW Congure IP network settings 65
c. TCP/IP
d. IPV6 Settings
3. Select Enable, and then select On.
4. Select the Enable Manual Settings option, and then touch the Done button.
5. To congure the address, open the Address menu, and then touch the eld to open a keypad.
6. Use the keypad to enter the address, and then touch the OK button.
7. Touch Save.
Link speed and duplex settings
Use the following steps to make changes to link speed and duplex settings.
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
The link speed and communication mode of the print server must match the network hub. For most situations,
leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the
printer from communicating with other network devices. To make changes, use the printer control panel.
NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).
NOTE: Making changes to these settings causes the printer to turn o and then on. Make changes only when
the printer is idle.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. Networking
b. Ethernet
c. Link Speed
3. Select one of the following options:
● Auto: The print server automatically congures itself for the highest link speed and communication
mode allowed on the network.
● 10T Half: 10 megabytes per second (Mbps), half-duplex operation
● 10T Full: 10 Mbps, full-duplex operation
● 10T Auto: 10 Mbps, automatic-duplex operation
● 100TX Half: 100 Mbps, half-duplex operation
● 100TX Full: 100 Mbps, full-duplex operation
66 Chapter 5 Manage the printer ENWW
● 100TX Auto: 100 Mbps, automatic-duplex operation
● 1000T Full: 1000 Mbps, full-duplex operation
4. Touch the Save button. The printer turns o and then on.
ENWW Congure IP network settings 67
Printer security features
Restrict who has access to conguration settings, secure data, and prevent access to valuable hardware
components.
●
Introduction
●
Security statements
●
Assign an administrator password
●
IP Security
●
Encryption support: HP High Performance Secure Hard Disks
●
Lock the formatter
Introduction
The printer includes several security features to restrict who has access to conguration settings, to secure data,
and to prevent access to valuable hardware components.
Security statements
Review this important security statement.
The printer supports security standards and recommended protocols that help you keep the printer secure,
protect critical information on your network, and simplify the way you monitor and maintain the printer.
68 Chapter 5 Manage the printer ENWW
Assign an administrator password
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
●
Use the HP Embedded Web Server (EWS) to set the password
●
Provide user access credentials at the printer control panel
Use the HP Embedded Web Server (EWS) to set the password
Use the following steps to set a password for the printer.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
to display the IP address or host name.
2. Click the Security tab.
3. Open the General Security menu.
4. In the area labeled Set the Local Administrator Password, enter the name to associate with the password in
the Username eld.
5. Enter the password in the New Password eld, and then enter it again in the Verify Password eld.
NOTE: To change an existing password, rst enter the existing password in the Old Password eld.
6. Click the Apply button.
IMPORTANT: Make note of the password and store it in a safe place. The administrator password cannot
be recovered. If the administrator password is lost or forgotten, contact HP Support for the assistance
required to completely reset the printer.
Click here to contact HP Support about resetting the printer password.
Provide user access credentials at the printer control panel
Use the following steps to sign into the control panel.
Some features on the printer control panel can be secured so that unauthorized people cannot use them. When
a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting
for a prompt by selecting Sign In from the printer control panel.
Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the
network administrator for this printer if you have questions about which credentials to use.
ENWW Printer security features 69
1. From the Home screen on the printer control panel, select Sign In.
2. Follow the prompts to enter the credentials.
NOTE: To maintain security for the printer, select Sign Out when you have nished using the printer.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traic to and from the printer. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.
For printers that are connected to the network and have an HP Jetdirect print server, you can congure IPsec by
using the Networking tab in the HP Embedded Web Server.
Encryption support: HP High Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting
printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile timesaving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to congure the disk.
Lock the formatter
The formatter has a slot that you can use to attach a security cable.
Locking the formatter prevents someone from removing valuable components from it.
70 Chapter 5 Manage the printer ENWW
Energy-conservation settings
Learn about the energy-conservation settings that are available for the printer.
●
Set the sleep timer and congure the printer to use 1 watt or less of power
●
Set the sleep schedule
●
Set the idle settings
Set the sleep timer and congure the printer to use 1 watt or less of power
The sleep settings aect how much power the printer uses, the wake/sleep time, how quickly the printer enters
sleep mode, and how quickly the printer wakes up from sleep mode.
To congure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep after
Inactivity and Auto O after sleep settings.
NOTE: HP does not recommend using deep sleep settings if you have Security Solutions installed. In some
situations, the printer does not wake from deep sleep. For additional information, contact your HP
representative.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. General
b. Energy Settings
c. Sleep Settings
3. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep
mode. Enter the appropriate time period.
4. Select Auto O after sleep to put the printer into a deeper power save mode after a period of sleep. Enter
the appropriate time period.
NOTE: By default, the printer will wake from Auto O in response to any activity other than USB or Wi-Fi.
For greater energy settings, you can set it to wake only to the power button by selecting Shut down (wake
on power button only).
5. Select Done to save the settings.
Set the sleep schedule
Use the Sleep Schedule feature to congure the printer to automatically wake or go into Sleep mode at specic
times on specic days of the week.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
ENWW Energy-conservation settings 71
a. General
b. Energy Settings
c. Sleep Schedule
3. Select the New Event button, and then select the type of event to schedule: Wake Event or Sleep Event.
4. For a wake or sleep event, congure the time and the days of the week for the event. Select Save to save
the setting.
Set the idle settings
This setting aects energy use while the product is idle, not while in Sleep Mode. Start faster results in a quicker
rst-page-out time, but uses more power. Save energy conserves power, but could result in a slower rst-page-
out time.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
a. General
b. Energy Settings
c. Idle Settings
3. Adjust the slider, and then select Done to save the setting.
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for eiciently managing a wide variety of networked
HP products, including printers, multifunction printers, and digital senders. This single solution allows you to
remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specic product features. Go to
www.hp.com/go/webjetadmin for more information.
Software and rmware updates
HP regularly updates features that are available in the printer rmware. To take advantage of the most current
features, update the printer rmware.
Download the most recent rmware update le from the web:
Go to www.hp.com/support/colorljE55040. Click Software, Drivers and Firmware.
72 Chapter 5 Manage the printer ENWW
6 Solve problems
Troubleshoot problems with the printer. Locate additional resources for help and technical support.
●
Customer support
●
Control panel help system
●
Reset factory settings
●
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
●
Printer does not pick up paper or misfeeds
●
Clear paper jams
●
Resolving color print quality problems
●
Solve wired network problems
For video assistance, see www.hp.com/videos/LaserJet.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljE55040.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Customer support
Find support contact options for your HP printer.
ENWW 73
Table 6-1 Customer support options
Support option Location
Get telephone support for your country/
region.
Have the printer name, serial number, date
of purchase, and problem description ready.
Get 24-hour Internet support, and
download software utilities and drivers.
Order additional HP service or maintenance
agreements.
Register the printer. www.register.hp.com
Control panel help system
The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the
Help button in the upper-right corner of the screen.
Country/region phone numbers are on the yer that was in the box with the printer or at
support.hp.com.
www.hp.com/support/colorljE55040
www.hp.com/go/carepack
For some screens, the Help opens to a global menu where you can search for specic topics. You can browse
through the menu structure by touching the buttons in the menu.
Some Help screens include animations that show specic procedures, such as clearing paper jams.
If the printer alerts of an error or warning, touch the Help button to open a message that describes the
problem. The message also contains instructions to help solve the problem.
74 Chapter 6 Solve problems ENWW
Reset factory settings
Resetting the printer settings to the factory-set defaults can help resolve problems.
●
Introduction
●
Method one: Reset factory settings from the printer control panel
●
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)
Introduction
Use one of the following methods to reset the printer settings to the original settings from the factory.
Method one: Reset factory settings from the printer control panel
Use the printer control panel to restore the settings to their original values.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. General
b. Reset Factory Settings
3. Select Reset.
A verication message advises that completing the reset function might result in loss of data.
4. Select Reset to complete the process.
NOTE: The printer restarts automatically after the reset operation completes.
Method two: Reset factory settings from the HP Embedded Web Server (networkconnected printers only)
Use the HP EWS to reset the printer settings to the original settings.
1. On the printer control panel, select the Information button , and then select the Network icon to
display the IP address or host name.
2. Open the General tab.
3. On the left side of the screen, click Reset Factory Settings.
4. Click the Reset button.
NOTE: The printer restarts automatically after the reset operation completes.
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
Review the possible solutions to this issue.
ENWW Reset factory settings 75
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner
cartridge does not need to be replaced now.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
HP’s Premium Protection Warranty expires near the end of useable cartridge life. Check the Supplies Status Page
or the HP Embedded Web Server (EWS) for the status.
76 Chapter 6 Solve problems ENWW
Printer does not pick up paper or misfeeds
Use this information if the printer is not picking up paper from the tray or is picking up multiple sheets of paper
at one time.
●
Introduction
●
The printer does not pick up paper
●
The printer picks up multiple sheets of paper
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions:
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
ENWW Printer does not pick up paper or misfeeds 77
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 6-1 Size markings for Tray 1 or the multipurpose tray
Figure 6-2 Size markings for cassette trays
78 Chapter 6 Solve problems ENWW
5. Verify that the humidity in the room is within specications for this printer and that paper is being stored in
1
2
1
2
A4
A3
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and ex the stack by holding it at each end and bringing the ends
up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack
of paper and repeat this process. This process releases individual sheets without introducing static
electricity. Straighten the paper stack against a table before returning it to the tray.
Figure 6-3 Technique for exing the paper stack
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper,
and continue.
ENWW Printer does not pick up paper or misfeeds 79
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly onto the printer. Instead, spray water on the cloth or dab the cloth
in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
Figure 6-4 Roller locations for Tray 1 or the multipurpose tray
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions:
1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, ex the stack by
holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse
the U shape. Next, hold each side of the stack of paper and repeat this process. This process releases
individual sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
80 Chapter 6 Solve problems ENWW
Figure 6-5 Technique for exing the paper stack
1
2
1
2
A4
A3
2. Use only paper that meets HP specications for this printer.
3. Verify that the humidity in the room is within specications for this printer, and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray and ex the stack as described above.
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
ENWW Printer does not pick up paper or misfeeds 81
5. Make sure the tray is not overlled by checking the stack-height markings inside the tray. If it is overlled,
remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to
the tray.
The following examples show the stack-height markings in the trays for various printers. Most HP printers
have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stackheight marks. These tabs help hold the paper in the correct position as it enters the printer.
Figure 6-6 Stack-height markings
Figure 6-7 Tab for the paper stack
82 Chapter 6 Solve problems ENWW
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 6-8 Size markings for Tray 1 or the multipurpose tray
Figure 6-9 Size markings for cassette trays
7. Make sure the printing environment is within recommended specications.
ENWW Printer does not pick up paper or misfeeds 83
Clear paper jams
3
2
1
4
5
6
1
2
3
4
5
6
Use the procedures in this section to clear jammed paper from the printer paper path.
●
Introduction
●
Jam locations
●
Auto-navigation for clearing paper jams
●
Experiencing frequent or recurring paper jams?
●
Clear paper jams in Tray 1 (13.A1)
●
Clear paper jams in Tray 2 (13.A2)
●
Clear paper jams in Tray 3, Tray 4, or Tray 5 (13.A3, 13.A4, 13.A5)
●
Clear paper jams in the right door and fuser area (13.B)
●
Clear paper jams in the output bin (13.E1)
Introduction
The following information includes instructions for clearing paper jams from the printer.
Jam locations
Jams can occur in these locations.
Number Location Link
1 Output bin See Clear paper jams in the output bin (13.E1) on page 98.
2 Right door and fuser area See Clear paper jams in the right door and fuser area (13.B)
3 Tray 1 See Clear paper jams in Tray 1 (13.A1) on page 85.
on page 93.
4 Lower-right door See Clear paper jams in Tray 3, Tray 4, or Tray 5 (13.A3,
13.A4, 13.A5) on page 90.
84 Chapter 6 Solve problems ENWW
Number Location Link
5 Optional 550-sheet trays See Clear paper jams in Tray 3, Tray 4, or Tray 5 (13.A3,
6 Tray 2 See Clear paper jams in Tray 2 (13.A2) on page 87.
Auto-navigation for clearing paper jams
The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel.
When you complete a step, the printer displays instructions for the next step until you have completed all steps
in the procedure.
Experiencing frequent or recurring paper jams?
To reduce the number of paper jams, try these solutions.
NOTE: View a video that demonstrates how to load paper in a way that reduces the number of paper jams.
1. Use only paper that meets HP specications for this printer.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
3. Use paper that has not previously been printed or copied on.
13.A4, 13.A5) on page 90.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they
are touching the paper stack without bending it.
6. Make sure that the tray is fully inserted in the printer.
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets
one at a time.
8. Open the Trays menu on the printer control panel. Verify that the tray is congured correctly for the paper
type and size.
9. Make sure the printing environment is within recommended specications.
Clear paper jams in Tray 1 (13.A1)
Use the following procedure to check for paper in all possible jam locations related to Tray 1. When a jam occurs,
the control panel displays an animation that assists in clearing the jam.
ENWW Clear paper jams 85
1. If jammed paper is visible in Tray 1, clear the jam
by gently pulling the paper straight out. Touch the
OK button to clear the message.
2. If the paper remains stuck, or if no jammed paper
is visible in Tray 1, remove any remaining paper in
the tray, and then close Tray 1 and open the right
door.
86 Chapter 6 Solve problems ENWW
3. If jammed paper is present, gently pull it out.
4. Close the right door.
Clear paper jams in Tray 2 (13.A2)
Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam occurs,
the control panel displays an animation that assists in clearing the jam.
ENWW Clear paper jams 87
1. Lift the latch on the right door to release it.
2. Open the right door.
3. Gently pull out any jammed paper from the pick up
area.
88 Chapter 6 Solve problems ENWW
4. Pull the tray completely out of the printer by
pulling and lifting it up slightly.
5. Remove any jammed or damaged sheets of paper.
Verify that the tray is not overlled and that the
paper guides are adjusted correctly.
6. Remove any paper from the feed rollers inside the
printer. First pull the paper to the left to release it,
and then pull it forward to remove it.
ENWW Clear paper jams 89
7. Reinsert and close the tray.
8. Close the right door.
Clear paper jams in Tray 3, Tray 4, or Tray 5 (13.A3, 13.A4, 13.A5)
Use the following procedure to check for paper in all possible jam locations related to the optional 550-sheet
paper feeders. When a jam occurs, the control panel displays an animation that assists in clearing the jam.
90 Chapter 6 Solve problems ENWW
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