HP Insight Diagnostics Software User Manual
Insight Diagnostics
User Guide
HP Part Number: 390374-007
Published: October 2010
Edition: 7.0
© Copyright 2010 Hewlett-Packard Development Company, L.P.
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Printed in the US
Table of Contents
1 HP Insight Diagnostics overview...................................................................................7
HP Insight Diagnostics editions.............................................................................................................7
Key features and benefits.......................................................................................................................7
Theory of operation................................................................................................................................7
System requirements..............................................................................................................................8
2 Getting started................................................................................................................9
Installing the Online Edition..................................................................................................................9
Removing the HP Server Utility........................................................................................................9
Removing the HP Survey Utility for Windows®........................................................................9
Removing the HP Survey Utility for Linux.................................................................................9
Installing HP Insight Diagnostics for Windows Online Edition.......................................................9
Installing from the HP ProLiant Support Pack............................................................................9
Installing from the Smart Component.........................................................................................9
Installing HP Insight Diagnostics for Linux Online edition.............................................................9
Installing from the HP ProLiant Linux Support Pack.................................................................9
Installing from the Linux RPM Package Manager (RPM).........................................................10
Locating files..............................................................................................................................10
Starting the Online Edition...................................................................................................................10
Starting HP Insight Diagnostics for Windows Online Edition.......................................................10
Starting from the Windows Start menu.....................................................................................10
Starting from HP Systems Insight Manager..............................................................................10
Starting from the HP System Management Homepage.............................................................10
Starting HP Insight Diagnostics for Linux Online Edition from the HP System Management
Homepage........................................................................................................................................11
Starting the Online Edition from a browser....................................................................................11
Modifying browser settings on a Linux server...............................................................................12
Starting the Online Edition from Microsoft Internet Explorer........................................................12
Starting the Online Edition from Firefox.........................................................................................12
Using the Online Edition from a command line.............................................................................13
Using Insight Diagnostics Commands in Linux.............................................................................14
Using Insight Diagnostics Commands in Windows.......................................................................14
Starting the Offline Edition...................................................................................................................14
Starting from an HP SmartStart CD................................................................................................14
3 Using HP Insight Diagnostics......................................................................................15
Using the Survey tab.............................................................................................................................15
Scheduling a survey.........................................................................................................................16
Saving survey configuration information.......................................................................................16
Deleting a survey session................................................................................................................16
Comparing configurations..............................................................................................................17
Using the Diagnose tab.........................................................................................................................18
Using the Test tab (HP Insight Diagnostics Offline Edition only)........................................................19
Running a Quick Test......................................................................................................................19
Running a Complete Test................................................................................................................20
Running a Custom Test...................................................................................................................21
Using the Status tab..............................................................................................................................22
Viewing Diagnose test status...........................................................................................................22
Viewing offline test status...............................................................................................................23
Table of Contents 3
The Log tab...........................................................................................................................................24
Diagnosis Log tab............................................................................................................................24
Test Log............................................................................................................................................25
Error Log tab....................................................................................................................................25
Integrated Management Log tab.....................................................................................................26
Help tab.................................................................................................................................................27
About HP Insight Diagnostics.........................................................................................................27
Error codes.......................................................................................................................................28
Test components..............................................................................................................................29
Saving and printing information in HP Insight Diagnostics................................................................29
Exiting HP Insight Diagnostics.............................................................................................................29
Uninstalling HP Insight Diagnostics Online Edition............................................................................30
Uninstalling HP Insight Diagnostics from a Windows server........................................................30
Uninstalling HP Insight Diagnostics from a Linux server..............................................................30
4 Troubleshooting............................................................................................................31
Troubleshooting memory......................................................................................................................31
Troubleshooting disk drives and storage systems................................................................................31
Where to go for additional help............................................................................................................32
Related documentation....................................................................................................................32
HP websites.....................................................................................................................................32
IT Resource Center..........................................................................................................................32
Support and drivers.........................................................................................................................33
Subscription service..............................................................................................................................33
5 HP Technical Support..................................................................................................35
HP contact information.........................................................................................................................35
Customer Self-Repair............................................................................................................................35
A Acronyms and abbreviations......................................................................................37
Index.................................................................................................................................39
4 Table of Contents
List of Figures
2-1 The Webapps tab...........................................................................................................................11
3-1 Survey tab – current configuration................................................................................................16
3-2 Survey tab – Compare configurations...........................................................................................18
3-3 Diagnose tab..................................................................................................................................19
3-4 Test tab – Quick Test......................................................................................................................20
3-5 Test tab – Complete Test................................................................................................................21
3-6 Test tab – Complete Test................................................................................................................22
3-7 Test status......................................................................................................................................23
3-8 Custom test results........................................................................................................................24
3-9 Test Log..........................................................................................................................................25
3-10 Error Log.......................................................................................................................................26
3-11 Integrated Management Log.........................................................................................................27
3-12 HP Insight Diagnostics Help tab...................................................................................................28
3-13 Find Error Codes ..........................................................................................................................28
3-14 Test Components...........................................................................................................................29
5
List of Tables
2-1 Optional command line parameters..............................................................................................13
6 List of Tables
1 HP Insight Diagnostics overview
HP Insight Diagnostics editions
HP Insight Diagnostics Online Edition is a web-based application that captures hardware and
operating system configuration information, records critical information for documentation and
disaster recovery, and compares historical configurations on the same server or a baseline server.
Available in Microsoft® Windows® and Linux versions, Insight Diagnostics helps to ensure
proper system operation. Online diagnosis of hard drives and assessment of power supplies for
potential issues under the following conditions:
• Hard drives attached to an HP Smart Array Controller
• Power supplies that are HP common slot power supplies and are deemed "diagnosable" by
Power Supply Diagnosis software using specific HP part numbers and HP servers
HP Insight Diagnostics Offline Edition captures system configuration information and provides
detailed diagnostic testing capabilities. The Offline Edition provides a comprehensive suite of
offline system and component tests, providing in-depth testing of critical hardware components
for devices such as processors, memory, and hard drives. During offline testing, the user-installed
OS is not running. Therefore, software information from the system is not reported. Insight
Diagnostics Offline Edition runs when the computer is started from one of the following CDs:
• HP SmartStart CD on HP ProLiant servers
• HP Documentation CD, USB Key created from the SmartStart CD, or the HP Documentation
and Diagnostics CD on HP business PC or HP workstation computers
IMPORTANT: Third-party devices not supported by HP might not be detected by HP Insight
Diagnostics.
Key features and benefits
HP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating
hardware issues.
System availability is maintained through the following key features:
• Testing and diagnosing apparent hardware failures
• Documenting system configurations for upgrade planning, standardization, inventory
tracking, disaster recovery, and maintenance
• Sending or printing configuration information to another location for more in-depth analysis
• Managing the Integrated Management Log (IML)
In addition to system management tools, service tools can resolve system problems quickly. To
streamline the service process and resolve problems quickly, you must have the right information
available at the time that a service call is placed. This combination of features simplifies the
service process and minimizes downtime.
Theory of operation
HP Insight Diagnostics is a useful step in troubleshooting procedures. If a system problem occurs,
do the following:
• Check the computer health and status LEDs.
• Use the HP Insight Diagnostics Survey Utility feature to verify the hardware configuration
and firmware versions.
• Use the HP Insight Diagnostics Offline Edition Test feature to help validate the hardware.
• Use the Integrated Management Log (if supported) to identify system errors.
HP Insight Diagnostics editions 7
System requirements
HP Insight Diagnostics Online Edition for Windows® requires the following:
• HP Advanced System Management Driver
• HP System Management Homepage
• HP Server Management Application and Agents
• Memory: 512 MB
• Graphics controller support: 1024x768
HP Insight Diagnostics Online Edition for Linux requires the following:
• HP System Management Homepage
• HP Server Management Application and Agents
• HP ProLiant Linux Deployment Utility
• Memory: 512 MB
• Graphics controller support: 1024x768
HP Insight Diagnostics Offline Edition requires the following:
• System support for a bootable CD-ROM
• Memory: 512 MB
• Graphics controller support: 1024x768
NOTE: If the system has less than 1 GB of memory, some tests may be unavailable. Also, a
memory of 1 GB or more is required while testing offline for time periods longer than 12 hours.
8 HP Insight Diagnostics overview
2 Getting started
Installing the Online Edition
Use the appropriate procedures for your OS environment.
Removing the HP Server Utility
Before installing the HP Insight Diagnostics Online Edition, HP recommends removing the HP
Survey Utility. Use the procedures in this section to remove the software.
Removing the HP Survey Utility for Windows®
If installed, remove the HP Survey Utility for Windows® before installing HP Insight Diagnostics
Online Edition.
1. Go to Add or Remove Programs.
2. Select Hewlett-Packard Survey Utility.
3. Click Remove.
Removing the HP Survey Utility for Linux
If installed, remove the HP Survey Utility for Linux before installing HP Insight Diagnostics
Online Edition.
1. Identify which version of the HP Survey Utility is installed. Enter the following command:
rpm -qa|grep survey.
2. Remove the HP Survey Utility. Enter the following command: rpm -e survey.
Installing HP Insight Diagnostics for Windows Online Edition
Installing from the HP ProLiant Support Pack
Install the HP ProLiant Support Pack (PSP) from the HP SmartStart CD. HP Insight Diagnostics
for Windows® installs during the PSP installation.
For more information on the PSP, see the HP ProLiant Support Pack and Deployment Utilities User
Guide.
Installing from the Smart Component
1. Log on to the Windows® server with administrator access rights.
2. Download the Smart Component executable file.
3. Copy the executable file to a temporary directory on the target server.
4. Run the Smart Component executable file to start the HP Diagnostics interactive installation
program.
During the installation, the Insight Diagnostics files are copied to the \hp\hpdiags directory
on the same drive in which Windows is installed, usually the C: drive.
Installing HP Insight Diagnostics for Linux Online edition
Installing from the HP ProLiant Linux Support Pack
Install the HP ProLiant Linux Support Pack (LSP) from the HP SmartStart CD. HP Insight
Diagnostics for Linux installs during the LSP installation.
For more information on the LSP, see the HP ProLiant Support Pack and Deployment Utilities User
Guide.
Installing the Online Edition 9
Installing from the Linux RPM Package Manager (RPM)
HP Insight Diagnostics for Linux is available for use with the Linux RPM utility. The following
RPM options are available:
• Install
• Query
• Refresh
• Uninstall
To install the Insight Diagnostics for Linux RPM file:
1. Obtain the Insight Diagnostics RPM file.
2. Log in to the target server as root.
3. Enter the following command:
rpm -Uvh <rpmFilename>
For example:
rpm -Uvh hpdiags-8.6.0-12.linux.x86_64.rpm
Locating files
During the installation, the HP Insight Diagnostics files are copied to the following directories:
• The HP Insight Diagnostics executable file is copied to the /opt/hp/hpdiags directory.
• The files for the web-based user interface, provided as a webapp, in the HP System
Management Homepage are copied to the /opt/hp/hpsmh/data/htdocs/hpdiags
directory.
Starting the Online Edition
Starting HP Insight Diagnostics for Windows Online Edition
Starting from the Windows Start menu
1. Go to Start > All Programs > HP Insight Diagnostics Online Edition for Windows.
2. Select HP Insight Diagnostics Online Edition for Windows.
Starting from HP Systems Insight Manager
1. In HP Systems Insight Manager, go to the Device page.
2. Select HP Insight Diagnostics from the Device Links box.
Starting from the HP System Management Homepage
1. Click HP System Management Homepage on the Windows desktop.
2. Click Webapps.
3. Click HP Insight Diagnostics in Other Agents.
10 Getting started
Figure 2-1 The Webapps tab
Starting HP Insight Diagnostics for Linux Online Edition from the HP System Management Homepage
1. Open the browser.
2. In the address field, enter the following:
https://localhost:2381
3. Press Enter. The System Management Homepage appears.
4. Click Webapps.
5. Click HP Insight Diagnostics in Other Agents.
Starting the Online Edition from a browser
HP Insight Diagnostics Online Edition enables you to view information from a browser meeting
the following requirements:
• Microsoft Internet Explorer 6.0 or later
• Firefox 1.5 or later
• Support for TCP/IP
• Support enabled for the following:
— Accept all cookies
— Java™
— JavaScript
— CSS
— Tables and frames
To start HP Insight Diagnostics from the browser:
1. Open the browser.
2. In the address field, enter the following:
https://localhost:2381/hpdiags/frontend2/frontend.php
Starting the Online Edition 11
3. Press Enter.
Modifying browser settings on a Linux server
Both the browser menu bar that displays the address and the menu bar directly below it must
be minimized so that the HP Insight Diagnostics screens fit in the browser window correctly.
To minimize the menu bars:
1. Click the down arrow located between the Back and Forward buttons and the address field
to minimize the menu bar that displays the address.
2. To minimize the bottom menu bar:
1. Right-click an open space in the menu bar.
2. Select Properties.
3. Select Auto hide.
4. Click Apply.
Starting the Online Edition from Microsoft Internet Explorer
To log on to the System Management Homepage from Microsoft Internet Explorer:
1. Open the browser.
2. In the address field, enter the following:
https://devicename:2381
3. Press Enter.
The Security Alert dialog box appears the first time you navigate to a system without a
Certificate Authority Root Certificate.
The Security Alert dialog box does not display if a Certificate Authority Root Certificate is
installed on the browsers to be used for management. If it does display after this is
implemented, you might have browsed to the wrong system. For more information about
installing the Certificate Authority Root Certificate, refer to the online help in your browser.
4. Click Yes. The Login page appears.
If Anonymous access is enabled, the System Management Homepage appears.
5. Enter your user name and password.
6. Click Login. The System Management Homepage appears.
Starting the Online Edition from Firefox
To log in to the System Management Homepage with Firefox:
1. Open the browser.
2. In the address field, enter the following:
https://devicename:2381
The first time you navigate to this link, the Website Certified by an Unknown Authority
dialog box appears.
3. Click OK. The Login page appears.
If Anonymous access is enabled, the System Management Homepage appears.
4. Enter your user name and password.
5. Click Login. The System Management Homepage appears.
12 Getting started
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