HP ENVY 15- as100 Maintenance and Service Guide

HP ENVY Notebook PC (model numbers 15as100 through 15-as199 and 15-as000 through 15-as099)

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Product notice

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor.

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 10. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 10 functionality. See

http://www.microsoft.com for details.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: July 2016

First Edition: April 2016

Document Part Number: 855524-002

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 6

Locating hardware ................................................................................................................................................. 6

Locating software .................................................................................................................................................. 6

Display .................................................................................................................................................................... 7

Button, speakers, and vent .................................................................................................................................... 9

Keys ...................................................................................................................................................................... 10

Lights ................................................................................................................................................................... 11

TouchPad .............................................................................................................................................................. 12

Left side ............................................................................................................................................................... 13

Right side ............................................................................................................................................................. 14

Bottom ................................................................................................................................................................. 15

3 Illustrated parts catalog .............................................................................................................................. 16

Locating the product number, warranty information, model number, and serial number ............................... 16

Computer major components .............................................................................................................................. 17

Display components ............................................................................................................................................ 21

Miscellaneous parts ............................................................................................................................................. 22

4 Removal and replacement procedures preliminary requirements .................................................................... 23

Tools required ...................................................................................................................................................... 23

Service considerations ......................................................................................................................................... 23

Plastic parts ....................................................................................................................................... 23

Cables and connectors ...................................................................................................................... 24

Drive handling ................................................................................................................................... 24

Grounding guidelines ........................................................................................................................................... 25

Electrostatic discharge damage ........................................................................................................ 25

Packaging and transporting guidelines .......................................................................... 26

Workstation guidelines ................................................................................................... 26

Equipment guidelines ..................................................................................................... 27

5 Removal and replacement procedures ........................................................................................................... 28

Component replacement procedures .................................................................................................................. 28

Bottom cover ..................................................................................................................................... 28

Battery ............................................................................................................................................... 31

Hard drive .......................................................................................................................................... 32

Memory module ................................................................................................................................ 33

Solid-state drive ................................................................................................................................ 35

RTC battery ........................................................................................................................................ 36

WLAN module .................................................................................................................................... 37

Fan ..................................................................................................................................................... 39

TouchPad cable .................................................................................................................................. 40

TouchPad ........................................................................................................................................... 41

Power connector cable ...................................................................................................................... 42

USB board cables ............................................................................................................................... 44

USB board .......................................................................................................................................... 45

System board .................................................................................................................................... 47

Heat sink ............................................................................................................................................ 50

Speakers ............................................................................................................................................ 51

Display assembly ............................................................................................................................... 52

6 Using Setup Utility (BIOS) ............................................................................................................................. 63

Starting Setup Utility (BIOS) ................................................................................................................................ 63

Updating Setup Utility (BIOS) .............................................................................................................................. 63

Determining the BIOS version ........................................................................................................... 63

Downloading a BIOS update .............................................................................................................. 64

7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 65

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 65

8 Specications .............................................................................................................................................. 67

Computer specications ...................................................................................................................................... 67

9 Backing up, restoring, and recovering ........................................................................................................... 69

Creating recovery media and backups ................................................................................................................ 69

Creating HP Recovery media (select products only) ......................................................................... 69

Using Windows tools ........................................................................................................................................... 70

Restore and recovery ........................................................................................................................................... 71

Recovering using HP Recovery Manager ........................................................................................... 71

What you need to know before you get started ............................................................. 71

Using the HP Recovery partition (select products only) ................................................. 72

Using HP Recovery media to recover .............................................................................. 72

Changing the computer boot order ................................................................................ 73

Removing the HP Recovery partition (select products only) ......................................... 74

10 Power cord set requirements ...................................................................................................................... 75

Requirements for all countries ............................................................................................................................ 75

Requirements for specic countries and regions ................................................................................................ 75

11 Recycling .................................................................................................................................................. 77

Index ............................................................................................................................................................. 78

vii

viii

1 Product description

Category Description HP ENVY Notebook PC (model

numbers 15-as100 through 15-

as199)

Product Name HP ENVY Notebook PC (model

numbers 15-as100 through 15as199)

HP ENVY Notebook PC (model

numbers 15-as000 through 15as099)

Processors

●

Intel® Core™ i7-7500U

2.70-GHz (SC turbo up to

3.50-GHz) processor (2133-MHz front-side bus (FSB), 4.0-MB L3 cache, dual core, 15-W)

●

Intel Core i5-7200U 2.50GHz (SC turbo up to 3.10GHz) processor (2133-MHz FSB, 4.0-MB L3 cache, dual core, 15-W)

●

Intel Core i7-6560U 2.30GHz (SC turbo up to 2.80GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W)

√

HP ENVY Notebook PC (model

numbers 15-as000 through 15-

as099)

Chipset Integrated soldered-on-circuit

Graphics Internal Graphics:

●

Intel Core i7-6500U 2.50GHz (SC turbo up to 3.10GHz) processor (1600-MHz FSB, 4.0-MB L3 cache, dual core, 15-W)

●

Intel Core i5-6260U 1.80GHz (SC turbo up to 2.90GHz) processor (1600-MHz FSB, 4.0-MB L3 cache, dual core, 15-W)

●

Intel Core i5-6200U 2.30GHz (SC turbo up to 2.80GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W)

(SoC)

●

Intel Graphics 620 on computer models equipped with an Intel Core i7-7500U or Intel Core i5-7200U processor

√ √

√

Category Description HP ENVY Notebook PC (model

numbers 15-as100 through 15-

as199)

HP ENVY Notebook PC (model

numbers 15-as000 through 15-

as099)

Graphics (continued)

Panel 15.6-in, RGBW, ultrahigh-

●

Intel Iris™ Graphics 540 on computer models equipped with an Intel Core i7-6500U processor

●

Intel HD Graphics 520 on computer models equipped with an Intel Core i5-6260U, Intel Core i5-6200U, or Intel Core i3-6100U processor

Support for HD decode, DX12, and high-denition multimedia interface (HDMI)

Support for Optimus

Support for GPU performance scaling (GPS)

denition (UHD), white lightemitting diode (WLED), AntiGlare (3840×2160), slim-at (3.2mm), UWVA, eDP+PSR, 16:9 ultra wide aspect ratio, typical brightness: 300 nits; TouchScreen, MultiTouchenabled

15.6-in, full high-denition (FHD), WLED, BrightView (1920×1080), slim-at (3.2mm), UWVA, eDP, 16:9 ultra wide aspect ratio, typical brightness: 220 nits; TouchScreen and nonTouchScreen, MultiTouchenabled

√ √

Memory module Two memory slots, non-

2 Chapter 1 Product description

accessible

Support for DDR4-2133 Dual Channel

Support for up to 16-GB maximum on-board system memory

●

16384 MB (8192 MB × 2)

●

12288 MB (8192 MB + 4096 MB)

●

8192 MB (8192 MB × 1)

●

8192 MB (4096 MB × 2)

●

6144 MB (4096 MB 1 2048 MB)

●

4096 MB (4096 MB × 2)

√ √

Category Description HP ENVY Notebook PC (model

numbers 15-as100 through 15-

as199)

HP ENVY Notebook PC (model

numbers 15-as000 through 15-

as099)

Hard drive Support for all 7.2-mm and 7.0-

mm, SATA, 2.5-in hard drives

Support for 1-TB, 5400-rpm,

7.2-mm hard drive and 500-GB, 7200-rpm, 7.2-mm hard drive

Support for Accelerometer hard drive protection

Support for hard drive and solidstate drive in the following combinations:

●

1-TB, 5400-rpm, 7.2-mm hard drive and 512-MB, M. 2, PCIe, NVMe solid-state drive supporting TLC

Solid-state drive Support for next generation

form factor (NGFF), M.2 solidstate drive, default with SATA/ PCIe co-layout port (assigned port 0 for solid-state drive to support hard drive/solid-state drive combination)

Support for the following solidstate drives:

●

512-MB, M.2, PCIe, NVMe solid-state drive supporting triple-level cell (TLC)

●

256-MB, M.2, PCIe, NVMe solid-state drive supporting TLC

●

256-MB, M.2, SATA solidstate drive supporting TLC

●

128-MB, M.2, solid-state drive

√ √

Audio and video HP TrueVision HD webcam with

indicator light, 2 IR indicator lights, 720p by 30 frames per second, HD BSI sensor + IR sensor, f2.0

HP Wide Vision HD webcam with indicator light, 720p by 30 frames per second, BSI sensor, f2.0, 88° wide eld of vision

Support for B & O Play

Dual speakers

HD Audio (Conexant CX7700)

Integrated dual-array microphones with appropriate beam-forming, echo-

√ √

Category Description HP ENVY Notebook PC (model

numbers 15-as100 through 15-

as199)

HP ENVY Notebook PC (model

numbers 15-as000 through 15-

as099)

Audio and video

(continued)

Ethernet Integrated 10/100/1000

Sensors Accelerometer √ √

Wireless Integrated wireless local area

cancellation, and noise suppression software

Support for Smart Amp

Support for voice recognition

network interface card (NIC)

network (WLAN) options by way of wireless module

Two built-in M.2 / PCIe WLAN antennas

Support for the Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter WLAN module

Compatible with MiraCast- certied devices

Support for Intel WiDi

Compatible with MiraCast- certied devices

√ √

External media cards Micro-Secure Digital (SD™)

media reader slot

Ports

Keyboard/pointing devices

●

Audio-in (mono microphone)/audio-out (stereo headphone) combination

●

AC Smart Pin adapter plug

●

HDMI v1.4 supporting up to 1920×1080 @ 60 Hz

●

USB 3.0 ports (3)

●

USB 3.0 port Type-C

Full-sized, backlit, island-style, backlit keyboard with numeric keypad

TouchPad requirements:

●

ClickPad with image sensor

●

Multitouch gestures enabled

●

Support for Windows modern trackpad gestures

●

Taps enabled as default

√ √

4 Chapter 1 Product description

Category Description HP ENVY Notebook PC (model

numbers 15-as100 through 15-

as199)

HP ENVY Notebook PC (model

numbers 15-as000 through 15-

as099)

Battery requirements Support for a 3-cell, 52-WHr,

4.56-AHr, Li-ion battery

Power requirements Support for the following

AC adapters

●

65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm)

●

45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm)

●

45-W HP Smart AC adapter (non-PFC, with mount, 4.5mm)

Security Trusted platform module

(TPM) 2.0

Security cable lock

Operating system Preinstalled:

●

Windows 10

●

Windows 10 Professional

●

Windows 7 Professional 64- and 32-bit

For Developed Market (ML):

Windows 10 Home ML and Windows 10 Home High End ML

For Emerging Market (EM/SL):

●

Windows 10 Home EM/SL

●

Windows 10 Home High End EM/SL/China

●

CPPP Windows 10 Home China Language Edition

●

SEAP Windows 10 Home Single Language Edition

●

SEAP Windows 10 Home High End

√ √

Serviceability End user replaceable parts: AC

adapter

√ √

2 External component identication

Locating hardware

To nd out what hardware is installed on the computer:

▲

Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on the computer.

For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

Locating software

To nd out what software is installed on the computer:

▲

Select the Start button, and then select All apps.

‒ or –

Right-click the Start button, and then select Programs and Features.

6 Chapter 2 External component identication

Display

NOTE: Refer to the illustration that most closely matches the computer. [cad edit-need dierent image]

Item Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.

(2) Internal microphones Record sound.

(3) Camera light On: The camera is in use.

(4) Camera Allows you to video chat, record video, and record still images.

To use the camera:

▲

Type camera in the taskbar search box, and then select Camera.

(5) 3D camera light (select products only) On: The 3D camera is in use.

(6) 3D camera (select products only) Allows you to video chat and scan or capture 3D images. 3D apps for

gaming, security, and immersive collaboration are available to maximize the 3D camera experience.

To use the 3D camera:

▲

On select products, type Intel RealSense in the taskbar search box to explore additional features, demos, and apps.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Display 7

Item Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.

(2) Internal microphones (2) Record sound.

(3) Camera light On: The camera is in use.

(4) Camera Allows you to video chat, record video, and record still images.

To use the camera:

▲

Type camera in the taskbar search box, and then select Camera.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

8 Chapter 2 External component identication

Button, speakers, and vent

Item Component Description

(1) Power button

(2) Speakers Product sound.

●

When the computer is o, press the button to turn on the computer.

●

When the computer is on, press the button briey to initiate Sleep.

●

When the computer is in the Sleep state, press the button briey to exit Sleep.

●

When the computer is in Hibernation, press the button briey to exit Hibernation.

CAUTION: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures are ineective, press and hold the power button down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power options.

▲

Type power in the taskbar search box, and then select Power and sleep settings.

‒ or –

Right-click the Start button, and then select

Power Options.

(3) Vent Enables airow to cool internal components.

Button, speakers, and vent 9

Keys

Item Component Description

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.

Item Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) fn key Displays system information when pressed in combination

(3) Windows key Opens the Start menu.

(4) Action keys Execute frequently used system functions.

(5) num lock key (select products only) Alternates between the navigational and numeric functions

(6) Integrated numeric keypad When num lock is on, the keypad can be used like an external

with the esc key.

NOTE: Pressing the Windows key again will close

the Start menu.

NOTE: On select products, the f5 action key turns

the keyboard backlight feature o or on.

on the integrated numeric keypad.

numeric keypad.

10 Chapter 2 External component identication

Lights

Item Component Description

(1) Power light

(2) Mute light

(3) Caps lock light On: Caps lock is on, which switches the key input to all

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

●

Amber: Computer sound is o.

●

O: Computer sound is on.

capital letters.

Lights 11

TouchPad

Item Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate

items on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

12 Chapter 2 External component identication

Left side

Item Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

(2) USB 3.0 ports (2) Connects optional USB devices, such as a keyboard, mouse,

NOTE: The security cable is designed to act as a deterrent,

but it may not prevent the computer from being mishandled or stolen.

external drive, printer, scanner, or USB hub.

(3) Drive light

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard drive.

Left side 13

Right side

Item Component Description

(1) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

NOTE: When a device is connected to the jack,

the computer speakers are disabled.

(2) USB Type-C port Connects an optional USB device with a Type-C connector.

(3) Memory card reader Reads optional memory cards that enable you to store,

manage, share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing

the computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲

Press in on the card, and then remove it from the memory card reader.

(4) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio

component, or a high-speed HDMI device.

(5) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner, or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port.

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is o.

(6) AC adapter and battery light

●

White: The AC adapter is connected and the battery is fully charged.

14 Chapter 2 External component identication

Item Component Description

Bottom

(6) AC adapter and battery light (continued)

(7) Power connector Connects an AC adapter.

●

Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is charging.

●

O: The battery is not charging.

Component Description

Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.

Bottom 15

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Locating the product number, warranty information, model number, and serial number

The product number (1), warranty information (2), model number (3), and serial number (4) are located on the bottom of the computer. This information may be needed when travelling internationally or when contacting support.

16 Chapter 3 Illustrated parts catalog

Computer major components

Item Component Spare part number

(1) Display assembly: The TouchScreen display assembly is spared as an entire assembly. Spare part number information for

TouchScreen display assemblies is listed immediately below. The non-TouchScreen display assembly is spared at the subcomponent level only. For more non-TouchScreen display assembly spare part information, see Display

components on page 21.

15.6-in, RGBW, UHD, WLED, AntiGlare (3840×2160), uslim-at (2.68-mm), UWVA, eDP+PSR TouchScreen display assembly equipped with HDC and infrared webcam

15.6-in, RGBW, UHD, WLED, AntiGlare (3840×2160), uslim-at (2.68-mm), UWVA, eDP+PSR TouchScreen display assembly equipped with HDC and non-infrared webcam

858712-001

857440-001

Computer major components 17

Item Component Spare part number

15.6-in, FHD, WLED, BrightView (1920×1080), slim-at (3.0-mm), UWVA, eDP TouchScreen display assembly equipped with HDC and infrared webcam

15.6-in, FHD, WLED, BrightView (1920×1080), slim-at (3.0-mm), UWVA, eDP TouchScreen display assembly equipped with HDC and non-infrared webcam

(2) Keyboard/top cover with backlight and pointing stick (includes backlight cable, keyboard cable, and pointing stick cable):

For use in Belgium 857799-A41

For use in Bulgaria 857799-261

For use in Canada 857799-DB1

For use in the Czech Republic and Slovakia 857799-FL1

For use in Denmark, Finland, and Norway 857799-DH1

For use in France 857799-051

For use in Germany 857799-041

For use in Greece 857799-151

For use in Hungary 857799-211

For use in Israel 857799-BB1

For use in Italy 857799-061

For use in Japan 857799-291

858711-001

857439-001

For use in Latin America 857799-161

For use in the Netherlands 857799-B31

For use in Portugal 857799-131

For use in Romania 857799-271

For use in Russia 857799-251

For use in Saudi Arabia 857799-171

For use in Slovenia 857799-BA1

For use in South Korea 857799-AD1

For use in Spain 857799-071

For use in Switzerland 857799-BG1

For use in Taiwan 857799-AB1

For use in Thailand 857799-281

For use in Turkey 857799-141

For use in the United Kingdom 857799-031

For use in the United States 857799-001

(3) TouchPad

NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad

cable. The TouchPad bracket is available using spare part number 857796-001. The TouchPad cable is available using spare part number 857807-001.

857801-001

18 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(4) TouchPad bracket 857796-001

(5) TouchPad cable (includes double-sided adhesive) 857807-001

(6) Power connector cable (includes bracket, item 7) 857438-001

(7) Power connector cable bracket (included with power connector cable spare part kit, spare part number 857438-001)

(8) Speakers (includes left and right speakers and cables) 857804-001

(9) Solid-state drive:

512-GB, M2, PCIe, NVMe solid-state drive supporting TLC 857487-001

256-GB, M2, SATA-3 solid-state drive supporting TLC 857485-001

256-GB, M2, PCIe, NVMe solid-state drive supporting TLC 857486-001

128-GB, M2, SATA-3 solid-state drive 857484-001

I/O Bracket Kit, includes: 857795-001

(10) System board short support bridge

(11) System board long support bridge

(12) Power connector cable bracket

(13) USB board bracket

(14) System board (includes processor, graphic subsystem with UMA memory, and replacement thermal material):

For use only on computer models with model numbers 15-as100 through 15-as199:

Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-

MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and the Windows 10 operating system

Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-

MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system

Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-

MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and the Windows 10 operating system

Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-

MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system

Equipped with an Intel Core i7-6560U 1.80-GHz (SC turbo up to 2.90-GHz) processor (2133-

MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and the Windows 10 operating system

Equipped with an Intel Core i7-6560U 1.80-GHz (SC turbo up to 2.90-GHz) processor (2133-

MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system

For use on all computer models:

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-

MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and the Windows 10 operating system

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-

MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system

Equipped with an Intel Core i5-6260U 1.80-GHz (SC turbo up to 2.90-GHz) processor (1600-

MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and the Windows 10 operating system

859288-601

859288-001

859289-601

859289-001

864609-601

864609-001

857242-601

857242-001

857241-601

Equipped with an Intel Core i5-6260U 1.80-GHz (SC turbo up to 2.90-GHz) processor (1600-

MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system

Computer major components 19

857241-001

Item Component Spare part number

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-

MHz FSB, 3.0-MB L3 cache, dual core, 15-W) and the Windows 10 operating system

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-

MHz FSB, 3.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system

(15) USB board (includes cables and 2 USB ports)

NOTE: The USB board cables are also available using spare part numbers 858701-001 and

857802-001.

(16) USB board cable (190mm) 858701-001

(17) USB board cable (173mm) 857802-001

(18) RTC battery (includes cable and double-sided adhesive) 857798-001

(19) Memory modules (2):

8-GB (2133, 1.2-V, DDR4) 820448-858

4-GB (2133, 1.2-V, DDR4) 820447-858

2-GB (2133, 1.2-V, DDR4) 851227-857

(20) Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter 793747-857

(21) Heat sink (includes replacement thermal material) 857245-001

(22) Fan (includes cable) 857805-001

(23) Battery (3-cell, 52-WHr, 4.56-AHr, Li-ion; includes cable) 849313-856

857243-601

857243-001

857794-001

(24) Hard drive:

1-TB, 5400-rpm, SATA, 7.2-mm 762888-856

500-GB, 5400-rpm, SATA, 7.0-mm 683839-856

(25) Hard drive cable (includes double-sided adhesive) 857806-001

(26) Hard drive rubber bracket 857797-001

(27) Bottom cover (includes front rubber foot strip, shielding, and vents) 857800-001

Rubber Kit (not illustrated; includes bottom cover rubber foot strip):

For use only on computer models with model numbers 15-as100 through 15-as199 905972-001

For use only on computer models with model numbers 15-as000 through 15-as099 858700-001

20 Chapter 3 Illustrated parts catalog

Display components

Item Component Spare part number

(1) Display bezel 857813-001

(2) Display panel:

15.6-in, RGBW, UHD, WLED, AntiGlare (3840×2160), uslim-at (2.68-mm), UWVA, eDP+PSR display panel

15.6-in, FHD, WLED, BrightView (1920×1080), slim-at (3.0-mm), UWVA, eDP display panel 857482-001

(3) Webcam/microphone module (includes double-sided adhesive) 857441-001

Microphone rubber isolators (not illustrated) 857819-001

(4) Display hinge covers (2) 857803-001

(5) Webcam/microphone module cable (includes double-sided adhesive) 857810-001

(6) Display panel cable:

For use only on computer models equipped with a UHD display panel 857809-001

For use only on computer models equipped with an FHD display panel 857808-001

(7) Antenna Kit (includes antenna auxiliary and main cables and transceivers) 857817-001

(8) Display hinges (2) 857815-001

857483-001

Display components 21

Item Component Spare part number

(9) Back cover 857812-001

Display Bracket Kit (not illustrated) 857816-001

Miscellaneous parts

Component Spare part number

AC adapter:

65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714657-001

45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) 741553-850

45-W HP Smart AC adapter (non-PFC, with mount, 4.5-mm) 854116-850

Adapter:

HP duck head adapter for use in South Korea 854703-001

HP duck head adapter for use in the United States 854702-001

HP HDMI-to-VGA adapter 701943-001

HP RJ45-to-USB adapter dongle 539614-001

HP USB-Type C-to-USB 3.0 adapter 814618-001

HP USB-to-Gigabit RJ45 adapter 829941-001

HP external DVD±RW DL SuperMulti Drive 747080-001

Power cord (C5 receptacle, 1.0-m (3.2-ft), 3-wire conductor):

For use in Australia 213356-013

For use in Denmark 213353-013

For use in Europe 213350-014

For use in India 404827-003

For use in Israel 398063-008

For use in Italy 213352-013

For use in Japan 349756-006

For use in North America 213349-015

For use in the People’s Republic of China 286497-008

For use in South Africa 361240-007

For use in Switzerland 213354-013

For use in Taiwan 393313-007

For use in Thailand 285096-012

For use in the United Kingdom and Singapore 213351-013

Screw Kit 857820-001

22 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Case utility tool or similar plastic, at-edged tool

●

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P00, P0, and P1 screwdrivers

●

Torx T4 screwdriver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all

accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.

Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Tools required 23

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during

the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”

24 Chapter 4 Removal and replacement procedures preliminary requirements

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by dierent activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Grounding guidelines 25

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.

●

Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

26 Chapter 4 Removal and replacement procedures preliminary requirements

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

●

When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be eective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive computerop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or oor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Grounding guidelines 27

5 Removal and replacement procedures

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

Component replacement procedures

NOTE: Details about the computer, including product number, warranty information, model number, and

serial number, are included on the service tag on the bottom of the computer. See Locating the product

number, warranty information, model number, and serial number on page 16 for details.

This chapter provides removal and replacement procedures.

There are as many as 69 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

Bottom cover

Description Spare part number

Bottom cover (includes front rubber foot strip, shielding and vents) 857800-001

Before disassembling the computer, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the bottom cover:

1. Close the computer.

2. Turn the computer upside down with the front toward you.

3. Remove the rear rubber foot strip (1).

The rear rubber foot strip is included in the Rubber Kits, spare part numbers 905972-001 (for use only on computer models with model numbers 15-as100 through 15-as199) and 858700-001 (for use only on computer models with model numbers 15-as000 through 15-as099).

28 Chapter 5 Removal and replacement procedures

4. Remove the following screws that secure the bottom cover to the computer:

(2) Two Torx5 M2.0×7.3 screws in the rear corners of the bottom cover

(3) Four Phillips M2.5×7.8 screws under the rubber foot strip

(4) Four Torx5 M2.0×5.4 screws on the front edge of the bottom cover

5. Insert a case utility tool (1) or similar plastic, at-edged tool between the bottom cover

and the computer near the display hinge areas.

6. Release the bottom cover rear edge (2) and swing it up and forward until it releases.

Component replacement procedures 29

7. Remove the bottom cover (3).

Reverse this procedure to install the bottom cover.

30 Chapter 5 Removal and replacement procedures

Battery

Description Spare part number

Battery (3-cell, 52-WHr, 4.56-AHr, Li-ion; includes cable) 849313-856

Before removing the battery, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

Remove the battery:

1. Disconnect the battery cable (1) from the system board.

2. Remove the seven Phillips M2.5×3.8 screws (2) that secure the battery to the keyboard/top cover.

3. Remove the battery (3).

Reverse this procedure to install the battery.

Component replacement procedures 31

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive rubber bracket or hard drive cable. The

hard drive rubber bracket is available using spare part number 857797-001. The hard drive cable is available using spare part number 857806-001.

Description Spare part number

1-TB, 5400-rpm, SATA, 7.2-mm hard drive 762888-856

500-GB, 5400-rpm, SATA, 7.0-mm hard drive 683839-856

Before removing the hard drive, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

5. Disconnect the battery cable from the system board (see Battery on page 31).

Remove the hard drive:

the computer on, and then shut it down through the operating system.

1. Release the zero insertion force (ZIF) connector (1) to which the hard drive cable is connected, and then

disconnect the hard drive cable from the system board.

2. Remove the hard drive (2).

3. If it is necessary to replace the hard drive cable, disconnect the cable (1) from the hard drive.

32 Chapter 5 Removal and replacement procedures

4. If it is necessary to replace the hard drive rubber bracket, release the left and right sides (2) of the

rubber bracket from the hard drive, and then remove the rubber bracket (3).

Reverse this procedure to reassemble and install the hard drive.

Memory module

Description Spare part number

8-GB (2133, 1.2-V, DDR4) 820448-858

4-GB (2133, 1.2-V, DDR4) 820447-858

2-GB (2133, 1.2-V, DDR4) 851227-857

Before removing a memory module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

5. Disconnect the battery cable from the system board (see Battery on page 31).

Remove the memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

(The memory module tilts up.)

Component replacement procedures 33

2. Remove the memory module (2) by pulling it away from the slot at an angle.

Reverse this procedure to install a memory module.

34 Chapter 5 Removal and replacement procedures

Solid-state drive

Description Spare part number

512-GB, M2, PCIe, NVMe solid-state drive supporting TLC 857487-001

256-GB, M2, SATA-3 solid-state drive supporting TLC 857485-001

256-GB, M2, PCIe, NVMe solid-state drive supporting TLC 857486-001

128-GB, M2, SATA-3 solid-state drive 857484-001

Before removing the solid-state drive, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

5. Disconnect the battery cable from the system board (see Battery on page 31).

Remove the solid-state drive:

1. Remove the Phillips M2.0×2.7 screw (1) that secures the solid-state drive to the computer. (The solid-

state drive tilts up.)

2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.

Reverse this procedure to install the solid-state drive.

Component replacement procedures 35

RTC battery

Description Spare part number

RTC battery (includes cable and double-sided adhesive) 857798-001

Before removing the USB board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

5. Disconnect the battery cable from the system board (see Battery on page 31).

Remove the RTC battery:

1. Disconnect the RTC battery cable (1) from the system board.

2. Detach the RTC battery (2) from the keyboard/top cover. (The RTC battery is attached to the keyboard/

the computer on, and then shut it down through the operating system.

top cover with double-sided adhesive.)

3. Remove the RTC battery.

Reverse this procedure to install the RTC battery.

36 Chapter 5 Removal and replacement procedures

WLAN module

Description Spare part number

Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter 793747-857

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

5. Disconnect the battery cable from the system board (see Battery on page 31).

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled “1/MAIN” connects to the WLAN module “Main” terminal. The

WLAN antenna cable labeled “2/AUX” connects to the WLAN module “Aux” terminal.

2. Remove the Phillips M2.0×2.7 screw (2) that secures the WLAN module to the computer. (The WLAN

module tilts up.)

Component replacement procedures 37

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: If the WLAN antenna cables are not connected to the WLAN module terminal, the protective sleeves

should be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

38 Chapter 5 Removal and replacement procedures

Fan

Description Spare part number

Fan (includes cable) 857805-001

Before removing the fan, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

5. Disconnect the battery cable from the system board (see Battery on page 31).

Remove the fan:

1. Disconnect the fan cable (1) from the system board.

2. Remove the Phillips M2.5×5.8 screw (2) that secures the fan to the keyboard/top cover.

3. Remove the Phillips M2.5×3.8 screw (3) that secures the fan to the keyboard/top cover.

4. Release the tape (4) that secures the fan to the keyboard/top cover.

5. Remove the fan (5).

Reverse this procedure to install the fan.

Component replacement procedures 39

TouchPad cable

Description Spare part number

TouchPad cable (includes double-sided adhesive) 857807-001

Before removing the TouchPad cable, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

5. Remove the battery (see Battery on page 31).

Remove the TouchPad cable:

1. Release the ZIF connector (1) to which the TouchPad cable is connected, and then disconnect

the TouchPad cable from the system board.

2. Release the ZIF connector (2) to which the TouchPad cable is connected, and then disconnect

the TouchPad cable from the TouchPad board.

3. Detach the TouchPad cable (3) from the TouchPad. (The TouchPad cable is attached to the TouchPad

with double-sided adhesive.)

4. Remove the TouchPad cable (4).

Reverse this procedure to install the TouchPad cable.

40 Chapter 5 Removal and replacement procedures

TouchPad

NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad cable. The TouchPad

bracket is available using spare part number 857796-001. The TouchPad cable is available using spare part number 857807-001.

Before removing the TouchPad, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

5. Remove the battery (see Battery on page 31).

Remove the TouchPad:

1. Release the ZIF connector (1) to which the TouchPad cable is connected, and then disconnect

Description Spare part number

TouchPad 857801-001

the computer on, and then shut it down through the operating system.

the TouchPad cable from the system board.

2. Remove the seven Phillips M2.0×2.3 broad head screws (2) that secure the TouchPad and TouchPad

bracket to the keyboard/top cover.

3. Remove the TouchPad bracket (3).

The TouchPad bracket is available using spare part number 857796-001.

4. Remove the TouchPad (4).

Component replacement procedures 41

Reverse this procedure to install the TouchPad.

Power connector cable

Description Spare part number

Power connector cable 857438-010

Before removing the power connector cable, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

5. Disconnect the battery cable from the system board (see Battery on page 31).

Remove the power connector cable:

1. Remove the four Phillips M2.5×5.8 screws (1) that secure the right display hinge to the keyboard/

top cover.

2. Swing the right display hinge (2) up and back until the power connector is accessible.

3. Disconnect the power connector cable (1) from the system board.

4. Remove the three Phillips M2.5×3.8 screws (2) that secure the power connector cable bracket to

the keyboard/top cover.

5. Remove the power connector cable bracket (3).

The power connector cable bracket is included in the I/O Bracket Kit, spare part number 857795-001.

42 Chapter 5 Removal and replacement procedures

6. Remove the power connector cable (4).

Reverse this procedure to install the power connector cable.

Component replacement procedures 43

USB board cables

Description Spare part number

USB board cable (190 mm, includes double-sided adhesive) 858701-001

USB board cable (173 mm, includes double-sided adhesive) 857802-001

Before removing the USB board cables, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

5. Disconnect the battery cable from the system board (see Battery on page 31).

Remove the USB board cables:

1. Release the ZIF connectors (1) to which the USB board cables are connected, and then disconnect

the USB board cables from the system board.

2. Release the ZIF connectors (2) to which the USB board cables are connected, and then disconnect

the USB board cables from the USB board.

3. Detach the USB board cables (3) from the keyboard/top cover. (The USB board cables are attached to

the keyboard/top cover with double-sided adhesive.)

4. Remove the USB board cables (4).

Reverse this procedure to install the USB board cables.

44 Chapter 5 Removal and replacement procedures

USB board

NOTE: The USB board spare part kit includes the USB board cables. The USB board cables are also available

using spare part numbers 858701-001 and 857802-001.

Description Spare part number

USB board (includes cables and 2 USB ports) 857794-001

Before removing the USB board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

5. Disconnect the battery cable from the system board (see Battery on page 31).

Remove the USB board:

1. Remove the four Phillips M2.5×5.8 screws (1) that secure the left display hinge to the keyboard/

the computer on, and then shut it down through the operating system.

top cover.

2. Swing the left display hinge (2) up and back until the USB board bracket is accessible.

3. Release the ZIF connectors (1) to which the USB board cables are connected, and then disconnect

the USB board cables from the system board.

4. Detach the USB board cables (2) from the keyboard/top cover. (The USB board cables are attached to

the keyboard/top cover with double-sided adhesive.)

5. Remove the two Phillips M2.0×3.6 screws (3) that secure the USB board to the keyboard/top cover.

Component replacement procedures 45

6. Remove the USB board bracket (4).

The USB board bracket is included in the I/O Bracket Kit, spare part number 857795-001.

7. Remove the USB board (5).

Reverse this procedure to install the USB board.

46 Chapter 5 Removal and replacement procedures

System board

NOTE: The system board spare part kit includes a graphic subsystem with UMA memory and replacement

thermal material.

Description Spare part number

For use only on computer models with model numbers 15-as100 through 15-as199:

Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB,

4.0-MB L3 cache, dual core, 15-W) and the Windows 10 operating system

Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB,

4.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system

Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB,

4.0-MB L3 cache, dual core, 15-W) and the Windows 10 operating system

Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB,

4.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system

Equipped with an Intel Core i7-6560U 1.80-GHz (SC turbo up to 2.90-GHz) processor (2133-MHz FSB,

4.0-MB L3 cache, dual core, 15-W) and the Windows 10 operating system

Equipped with an Intel Core i7-6560U 1.80-GHz (SC turbo up to 2.90-GHz) processor (2133-MHz FSB,

4.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system

For use on all computer models:

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB,

4.0-MB L3 cache, dual core, 15-W) and the Windows 10 operating system

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB,

4.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system

Equipped with an Intel Core i5-6260U 1.80-GHz (SC turbo up to 2.90-GHz) processor (1600-MHz FSB,

4.0-MB L3 cache, dual core, 15-W) and the Windows 10 operating system

Equipped with an Intel Core i5-6260U 1.80-GHz (SC turbo up to 2.90-GHz) processor (1600-MHz FSB,

4.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system

857242-601

857242-001

857241-601

857241-001

857243-601

857243-001

857242-601

857242-001

857241-601

857241-001

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB,

3.0-MB L3 cache, dual core, 15-W) and the Windows 10 operating system

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB,

3.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system

857243-601

857243-001

Before removing the system board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

5. Disconnect the battery cable from the system board (see Battery on page 31).

6. Remove the following components:

Component replacement procedures 47

a. Solid-state drive (see Solid-state drive on page 35)

b. WLAN module (see WLAN module on page 37)

c. Fan (see Fan on page 39)

NOTE: When replacing the system board, be sure that the memory module(s) (see Memory module

on page 33) and the heat sink (see Heat sink on page 50) are removed from the defective system board

and installed on the replacement system board.

Remove the system board:

1. Disconnect the following cables from the system board:

(1) Power connector cable

(2) Speaker cable

(3) TouchScreen board cable

(4) USB board ZIF connector cables (2)

(5) RTC battery cable

(6) Webcam/microphone module cable

(7) Display panel ZIF connector cable

(8) TouchPad ZIF connector cable

(9) Keyboard ZIF connector cable

(10) Keyboard backlight ZIF connector cable

(11) Hard drive ZIF connector cable

2. Remove the two Phillips M2.5×3.1 broad head screws (1) that secure the system board to the keyboard/

top cover.

3. Remove the Phillips M2.5×5.8 screw (2) that secures the system board to the keyboard/top cover.

4. Remove the four Phillips M2.5×3.8 screws (3) that secure the system board to the keyboard/top cover.

48 Chapter 5 Removal and replacement procedures

5. Remove the large plastic support bridge (4).

6. Remove the small plastic support bridge (5).

7. Release the system board (1) by lifting the right side and swinging it up and to the left until it rests at

an angle.

8. Remove the system board (2) by sliding it up and to the right at an angle.

Reverse this procedure to install the system board.

Component replacement procedures 49

Heat sink

Before removing the heat sink, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

5. Disconnect the battery cable from the system board (see Battery on page 31).

6. Remove the following components:

Description Spare part number

Heat sink (includes replacement thermal material) 857245-001

the computer on, and then shut it down through the operating system.

a. Solid-state drive (see Solid-state drive on page 35)

b. WLAN module (see WLAN module on page 37)

c. Fan (see Fan on page 39)

d. System board (see System board on page 47)

Remove the heat sink:

1. Remove the four Phillips M2.0×3.1 screws (1) that secure the heat sink to the system board.

2. Remove the heat sink (2).

50 Chapter 5 Removal and replacement procedures

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system

board each time the heat sink is removed.

Thermal material is used on the processor (1) and the heat sink section (2) that services it.

Reverse this procedure to install the heat sink.

Speakers

Before removing the speakers, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

5. Disconnect the battery cable from the system board (see Battery on page 31).

6. Remove the following components:

Description Spare part number

Speakers (includes left and right speakers and cables) 857804-001

the computer on, and then shut it down through the operating system.

a. Solid-state drive (see Solid-state drive on page 35)

b. WLAN module (see WLAN module on page 37)

c. Fan (see Fan on page 39)

d. System board (see System board on page 47)

Remove the speakers:

Component replacement procedures 51

1. Release the display panel cable (1) and the TouchScreen cable from the routing clips and channel built

into the right speaker.

2. Detach the piece of tape (2) that secures the speaker cable to the keyboard/top cover.

3. Remove the three Phillips M2.5×3.8 screws (3) that secure the speakers to the keyboard/top cover.

4. Remove the speakers (4).

Reverse this procedure to install the speakers.

Display assembly

NOTE: The TouchScreen display assembly is spared as an entire assembly. The non-TouchScreen display

assembly is spared at the subcomponent level.

Description Spare part number

15.6-in, RGBW, UHD, WLED, AntiGlare (3840×2160), uslim-at (2.68-mm), UWVA, eDP+PSR TouchScreen display assembly equipped with HDC and webcam

15.6-in, FHD, WLED, BrightView (1920×1080), slim-at (3.0-mm), UWVA, eDP TouchScreen display assembly equipped with HDC and webcam

Before removing the display assembly, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

858712-001

857440-001

858711-001

857439-001

2. Disconnect the power from the computer by unplugging the power cord from the computer.

52 Chapter 5 Removal and replacement procedures

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

5. Disconnect the battery cable from the system board (see Battery on page 31).

Remove the display assembly:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled “1/MAIN” connects to the WLAN module “Main” terminal.

The WLAN antenna cable labeled “2/AUX” connects to the WLAN module “Aux” terminal.

2. Disconnect the TouchScreen board cable (2) from the system board.

3. Disconnect the webcam/microphone module cable (3) from the system board.

4. Release the ZIF connector (4) to which the display panel cable is connected, and then disconnect

the display panel cable from the system board.

5. Release the display panel cable and the TouchScreen cable from the routing clips (5) and channel built

into the right speaker.

6. Remove the eight Phillips M2.5×5.8 screws (1) that secure the display assembly to the keyboard/

top cover.

Component replacement procedures 53

7. Release the display hinges (2) by swinging them up and back.

8. Swing the keyboard/top cover (1) up and away from the display assembly.

9. Slide the keyboard/top cover (2) forward and separate it from the display assembly.

10. If it is necessary to replace the display bezel:

a. Flex the inside edges of the top edge (1), left (2) and right edges, and bottom edge (3) of

the display bezel until the bezel disengages from the display back cover.

b. Lift the top edge of the display panel (4) and swing it up until it rests at an angle.

54 Chapter 5 Removal and replacement procedures

c. Remove the display bezel (5).

The display bezel is available using spare part number 857813-001.

11. If it is necessary to replace the display panel:

a. Remove the display bezel.

b. Remove the four Phillips M2.0×2.9 screws that secure the display panel to the display back cover.

CAUTION: Before turning the display panel upside down, make sure the work surface is clear of

tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.

c. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in

front of the display back cover.

d. Release the adhesive strip (2) that secures the display panel cable connector to the display panel.

e. Disconnect the display panel cable (3) from the display panel.

Component replacement procedures 55

f. Remove the display panel (4).

The display panel is available using spare part numbers 857483-001 (15.6-in, RGBW, UHD, WLED, AntiGlare (3840×2160), uslim-at (2.68-mm), UWVA, eDP+PSR display panel) and 857482-001 (15.6-in, FHD, WLED, BrightView (1920×1080), slim-at (3.0-mm), UWVA, eDP display panel).

12. If it is necessary to replace the display panel cable:

a. Remove the display bezel.

b. Remove the display panel.

c. Release the adhesive strip (1) that secures the display panel cable connector to the display panel.

d. Disconnect the display panel cable (1) from the display panel.

e. Detach the piece of tape (3) that secures the display panel cable to the display back cover.

56 Chapter 5 Removal and replacement procedures

f. Remove the display panel cable (4).

The display panel cable is available using spare part numbers 857809-001 (for use only on computer models equipped with a UHD display panel) and 857808-001 (for use only on computer models equipped with an FHD display panel).

13. If it is necessary to replace the webcam/microphone module:

a. Remove the display bezel.

b. Remove the display panel.

c. Disconnect the webcam/microphone module cable (1) from the webcam/microphone module.

NOTE: Select computer models will have two cables connected to the webcam/microphone

module.

d. Detach the piece of tape (2) that secures the webcam/microphone module to the display

back cover.

Component replacement procedures 57

e. Detach the webcam/microphone module (3) from the display back cover. The webcam/microphone

module is secured to the display back cover with double-sided adhesive.)

f. Remove the webcam/microphone module.

The webcam/microphone module is available using spare part number 857441-001.

If the microphone rubber isolators need to be replaced, they are available using spare part number 857819-001.

14. If it is necessary to replace the display hinge covers:

a. Remove the display bezel.

b. Remove the display panel.

c. Press in on the outside edge of the hinge cover (1) until the tabs built into the hinge cover

disengage from the display back cover.

58 Chapter 5 Removal and replacement procedures

d. Press the hinge cover down (2), and then remove the hinge cover.

The display hinge covers are available using spare part number 857803-001.

15. If it is necessary to replace the antenna:

NOTE: The antenna includes the auxiliary and main antenna cables and transceivers.

a. Remove the display bezel.

b. Remove the display panel.

c. Remove the right hinge cover.

d. Detach the antenna transceivers (1) from the display back cover. (The antenna transceivers are

attached to the display back cover with double-sided adhesive.)

e. Detach the pieces of tape (2) that secure the antenna cables to the display back cover.

f. Release the antenna cables from the routing clips (3) and channels built into the top, right, and

bottom edges of the display back cover.

Component replacement procedures 59

g. Remove the antenna cables and transceivers (4).

The antenna are available using spare part number 857817-001.

16. If it is necessary to replace the display hinges:

a. Remove the display bezel.

b. Remove the display panel.

c. Remove the hinge covers.

d. Release the wireless antenna cables (1) from the retention clip built into the display back cover.

e. Detach the pieces of tape (2) that secure the display hinges to the display back cover.

f. Remove the two Phillips M2.0×2.8 screws (3) that secure the display hinges to the display

back cover.

g. Remove the eight Phillips M2.5×3.1 screws (4) that secure the display hinges to the display

back cover.

60 Chapter 5 Removal and replacement procedures

h. Remove the display hinges (5).

The display hinges are available using spare part number 857815-001.

17. If it is necessary to replace the webcam/microphone module cable:

a. Remove the display bezel.

b. Remove the display panel.

c. Remove the hinge covers.

d. Remove the hinges.

e. Disconnect the webcam/microphone module cable (1) from the webcam/microphone module.

NOTE: Select computer models will have two cables connected to the webcam/microphone

module.

f. Release the webcam/microphone module cable from the routing clips (2) and channels built into

the top, left, and bottom edges of the display back cover.

Component replacement procedures 61

g. Remove the webcam/microphone module cable (3).

The webcam/microphone module cable is available using spare part number 857810-001.

Reverse this procedure to reassemble and install the display assembly.

62 Chapter 5 Removal and replacement procedures

6 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

▲

Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.

●

HP Support Assistant

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Select My PC, and then select Specications.

●

Setup Utility (BIOS)

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 63).

2. Select Main, select System Information, and then make note of the BIOS version.

3. Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 64.

Starting Setup Utility (BIOS) 63

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Click Updates, and then click Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS version, make a note of the date, name, or other identier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

64 Chapter 6 Using Setup Utility (BIOS)

7 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. This ID code can then be provided to support to help determine how to correct the problem.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you

must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 65.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe les are oered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specic product

1. Go to http://www.hp.com/support.

2. Select Get software and drivers.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 65

3. Enter the product name or number.

– or –

Select Identify now to let HP automatically detect your product.

4. Select your computer, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version

you want.

66 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)

8 Specications

Computer specications

The power information in this section may be helpful if you plan to travel internationally with the computer.

The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer.

The computer can operate on DC power within the following specications. Operating voltage and current varies by platform. The voltage and current for your computer is located on the regulatory label.

Metric U.S.

Dimensions

Width 38.0 cm 14.96 in

Depth 25.5 cm 10.04 in

Height 1.80 cm 0.71 in

Weight (equipped with a hard drive and a non-TouchScreen display assembly)

Weight (equipped with a hard drive and a TouchScreen display assembly)

Weight (equipped with a solid-state drive and a nonTouchScreen display assembly)

Weight (equipped with a solid-state drive and a TouchScreen display assembly)

Input power

Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A / 15 V dc @ 3 A – 45 W USB-C

2.08 kg 4.58 lbs

2.26 kg 4.98 lbs

2.00 kg 4.98 lbs

2.18 kg 4.81 lbs

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V dc @ 3 A / 20 V dc @ 2.25 A - 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5.0 A / 12 V dc @ 5.0 A / 15 V dc @ 4.33 A / 20 V dc @ 3.25 A - 65 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5.0 A / 12 V dc @ 5.0 A / 15 V dc @ 5.0 A / 20 V dc @ 4.5 A - 90 W USB-C

19.5 V dc @ 2.31 A – 45 W

19.5 V dc @ 3.33 A – 65 W

19.5 V dc @ 4.62 A – 90 W

19.5 V dc @ 6.15 A – 120 W

19.5 V dc @ 7.70 A – 150 W

19.5 V dc @ 10.3 A – 200 W

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.

Computer specications 67

Metric U.S.

Temperature

Operating 5°C to 35°C 41°F to 95°F

Non-operating ‑20°C to 60°C ‑4°F to 140°F

Relative humidity (non-condensing)

Operating 10% to 90%

Non-operating 5% to 95%

Maximum altitude (unpressurized)

Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft

Non-operating ‑15 m to 12,192 m ‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of

temperatures.

68 Chapter 8 Specications

9 Backing up, restoring, and recovering

This chapter provides information about the following processes. The information in the chapter is standard procedure for most products.

●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to the HP support assistant app.

▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning any recovery process.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose the available method according to your computer model.

●

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see Creating HP Recovery media (select products only)

on page 69. For information on the recovery options that are available using the recovery media, see Using Windows tools on page 70.

●

Use Windows tools to create system restore points and create backups of personal information.

For more information, see Recovering using HP Recovery Manager on page 71.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC.

●

If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

Creating recovery media and backups 69

You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 70.

●

If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then congures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

◦

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.

◦

HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required.

◦

To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB ash drive.

◦

If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information on the HP website. Go to http://www.hp.com/

support, select your country or region, and follow the on-screen instructions.

◦

Be sure that the computer is connected to AC power before you begin creating the recovery media.

◦

The creation process can take an hour or more. Do not interrupt the creation process.

◦

If necessary, you can exit the program before you have nished creating all of the recovery DVDs. HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue.

To create HP Recovery media:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 71.

Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.

▲

Select the Start button, and then select the Get started app.

70 Chapter 9 Backing up, restoring, and recovering

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:

IMPORTANT: Not all methods are available on all products.

●

Windows oers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app.

▲

Select the Start button, and then select the Get started app.

●

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver.

▲

Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications

●

If you want to recover the Windows partition to original factory content, you can choose the System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 71. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 69.

●

On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 71.

, and then follow the on-screen instructions.

●

On select products, if you want to remove the recovery partition to reclaim hard drive space, HP Recovery Manager oers the Remove Recovery Partition option.

For more information, see Removing the HP Recovery partition (select products only) on page 74.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see Creating HP Recovery

media (select products only) on page 69.

What you need to know before you get started

●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct

computer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 69.

●

To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 69.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information from the HP

Restore and recovery 71

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then congures the settings for the programs that were installed at the factory.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery

Environment

- or-

For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold f11 as you press the power button.

For tablets without keyboards:

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal les.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See Changing the computer boot order on page 73.

3. Follow the on-screen instructions.

72 Chapter 9 Backing up, restoring, and recovering

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB ash drive.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Insert the HP Recovery media.

2. Access BIOS:

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.

3. Select the optical drive or USB ash drive from which you want to boot.

4. Follow the on-screen instructions.

Restore and recovery 73

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 69.

NOTE: The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

74 Chapter 9 Backing up, restoring, and recovering

10 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

●

The length of the power cord set must be at least 1.0 m (3.2 ft) and no more than 1.8 m (6 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for specic countries and regions

Country/region Accredited agency Applicable note number

Australia EANSW 1

Austria OVE 1

Belgium CEBC 1

Canada CSA 2

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

Italy IMQ 1

Japan METI 3

The Netherlands KEMA 1

Norway NEMKO 1

The People's Republic of China COC 5

South Korea EK 4

Requirements for all countries 75

Country/region Accredited agency Applicable note number

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 4

The United Kingdom BSI 1

The United States UL 2

1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler

and wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type

with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.

3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese

Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.

4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

76 Chapter 10 Power cord set requirements

11 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at

http://www.hp.com/recycle.

Index

Symbols/Numerics

3D camera 7 3D camera light 7

AC adapter light 14, 15 AC adapter, spare part numbers 22 action keys 10 adapter, spare part numbers 22 antenna

location 7, 8 removal 59

spare part number 21, 60 audio, product description 3, 4 audio-in jack 14 audio-out jack 14

back cover, spare part number 22 backups 69 battery

removal 31

spare part number 20, 31 battery light 14, 15 battery requirements, product

description 5

BIOS

determining version 63

downloading an update 64

starting the Setup Utility 63

updating 63 boot order

changing 73 bottom components 15 bottom cover

removal 28

spare part number 20, 28 button components 9 buttons

power 9

TouchPad 12

camera 7, 8 camera light 7, 8

caps lock light 11 chipset, product description 1 components

bottom 15 buttons 9 display 7 keys 10 left side 13 lights 11 right side 14 speakers 9 TouchPad 12 vents 9

computer

major components 17 specications 67

display assembly

removal 52 spare part numbers 17

display bezel

removal 54 spare part number 21, 55

Display Bracket Kit, spare part

number 22 display components 21 display panel

product description 2 removal 55 spare part numbers 21, 56

display panel cable

removal 56

spare part numbers 21, 57 drive light 13 duck head adapter, spare part

numbers 22

DVD±RW DL SuperMulti Drive, spare

part number 22

esc key 10

fan

removal 39

spare part number 20, 39 fn key 10 foot strip

removal 28

spare part numbers 20, 28

graphics, product description 1, 2

hard drive

product description 3

removal 32

spare part numbers 20, 32 hard drive cable

removal 32

spare part number 20, 32 hard drive rubber bracket

removal 33

spare part number 20, 32 HDMI port 14 HDMI-to-VGA adapter, spare part

number 22 headphone jack 14 heat sink

removal 50 spare part number 20, 50

hinge

removal 60 spare part number 21, 61

hinge cover

removal 58 spare part number 21, 59

HP PC Hardware Diagnostics (UEFI)

using 65

HP Recovery Manager

correcting boot problems 73 starting 72

HP Recovery media

creating 69 recovery 72

78 Index

HP Recovery partition

recovery 72 removing 74

I/O Bracket Kit

contents 19 spare part number 19

integrated numeric keypad 10

jacks

audio-in 14 audio-out 14 headphone 14 microphone 14

key components 10 keyboard

product description 4

keyboard/top cover, spare part

numbers 18

keys

action 10 esc 10 fn 10 num lock 10 Windows 10

left-side components 13 light

camera 8 light components 11 lights

3D camera 7

AC adapter 14, 15

battery 14, 15

camera 7

caps lock 11

drive 13

mute 11

power 11 locating information

hardware 6

software 6

memory card 14 memory card reader 14

memory module

product description 2 removal 33 spare part numbers 20, 33

microphone

location 7, 8

product description 3, 4 microphone jack 14 microphone rubber isolator, spare

part number 21, 58 minimized image recovery 72 minimized image, creating 71 model name 1 mute light 11

num lock key 10 numeric keypad 10

operating system, product

description 5 optical drive, spare part number 22 original system recovery 71

pointing device, product

description 4 ports

HDMI 14 product description 4 USB 3.0 13, 14

USB Type-C 14 power button 9 power connector 15 power connector cable

removal 42

spare part number 19, 42 power connector cable bracket

removal 42

spare part number 42 power cord

set requirements 75

spare part numbers 22 power light 11 power requirements, product

description 5

processor

product description 1 product description

audio 3, 4

battery requirements 5 chipset 1 display panel 2 external media cards 4 graphics 1, 2 hard drive 3 keyboard 4 memory module 2 microphone 3, 4 operating system 5 pointing device 4 ports 4 power requirements 5 processors 1 product name 1 security 5 sensors 4 serviceability 5 solid-state drive 3 video 3, 4 wireless 4

product name 1

recover

options 71

recovery

discs 70, 72 HP Recovery Manager 71 media 72 starting 72 supported discs 70 system 71 USB ash drive 72 using HP Recovery media 70

recovery media

creating 69 creating using HP Recovery

Manager 70

recovery partition

removing 74

removal/replacement procedures

28 right-side components 14 RJ45-to-USB adapter dongle, spare

part number 22 RTC battery

removal 36 spare part number 20, 36

Index 79

Rubber Kit, spare part numbers 20,

Screw Kit, spare part number 22 security cable slot 13 security, product description 5 sensors, product description 4 serviceability, product description 5 slots

memory card reader 14 security cable 13

solid-state drive

product description 3 removal 35

spare part numbers 19, 35 speaker components 9 speakers

location 9

removal 51

spare part number 19, 51 specications 67 supported discs, recovery 70 system board

removal 47

spare part numbers 19, 47 system recovery 71 system restore point

creating 70 system restore point, creating 69

TouchPad

buttons 12

components 12

removal 41

spare part number 18, 41 TouchPad bracket

removal 41

spare part number 19, 41 TouchPad cable

removal 40

spare part number 19, 40 TouchPad zone 12

USB board bracket

removal 46 spare part number 46

USB board cable

removal 44

spare part numbers 20, 44, 45 USB Type-C port 14 USB-to-Gigabit RJ45 adapter, spare

part number 22

USB-Type C-to-USB 3.0 adapter,

spare part number

vent components 9 vents 9, 15 video, product description 3, 4

webcam/microphone module

removal 57

spare part number 21, 58 webcam/microphone module cable

removal 61

spare part number 21, 62 Windows

system restore point 69, 70 Windows key 10 Windows tools

using 70 wireless antenna

location 7, 8

removal 59

spare part number 21, 60 wireless, product description 4 WLAN antenna

location 7, 8

removal 59

spare part number 21, 60 WLAN module

removal 37

spare part number 20, 37

USB 3.0 port 13, 14 USB board

removal 45 spare part number 20, 45

80 Index

HP ENVY 15- as100 Maintenance and Service Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Product description

Locating hardware

Locating software

Display

Button, speakers, and vent

Keys

Lights

TouchPad

Left side

Right side

Bottom

3 Illustrated parts catalog

Locating the product number, warranty information, model number, and serial number

Computer major components

Display components

Miscellaneous parts

Tools required

Service considerations

Plastic parts

Cables and connectors

Drive handling

Grounding guidelines

Electrostatic discharge damage

Packaging and transporting guidelines

Workstation guidelines

Equipment guidelines

5 Removal and replacement procedures

Component replacement procedures

Bottom cover

Battery

Hard drive

Memory module

Solid-state drive

RTC battery

WLAN module

TouchPad cable

TouchPad

Power connector cable

USB board cables

USB board

System board

Heat sink

Speakers

Display assembly

6 Using Setup Utility (BIOS)

Starting Setup Utility (BIOS)

Updating Setup Utility (BIOS)

Determining the BIOS version

Downloading a BIOS update

7 Using HP PC Hardware Diagnostics (UEFI)

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

9 Backing up, restoring, and recovering

Creating recovery media and backups

Creating HP Recovery media (select products only)

Using Windows tools

Restore and recovery

Recovering using HP Recovery Manager

What you need to know before you get started

Using the HP Recovery partition (select products only)

Using HP Recovery media to recover

Changing the computer boot order

Removing the HP Recovery partition (select products only)

10 Power cord set requirements

Requirements for all countries

11 Recycling

Index