HP ENVY 15-as000 Maintenance and Service Guide

HP ENVY Notebook PC (model numbers 15­as000 through 15-as099)
Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2016 HP Development Company, L.P.
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions of Windows 10. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: April 2016
Document Part Number: 855524-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Locating hardware ................................................................................................................................................. 4
Locating software .................................................................................................................................................. 4
Display .................................................................................................................................................................... 5
Button, speakers, and vent .................................................................................................................................... 7
Keys ........................................................................................................................................................................ 8
Lights ...................................................................................................................................................................... 9
TouchPad .............................................................................................................................................................. 10
Left side ............................................................................................................................................................... 11
Right side ............................................................................................................................................................. 12
Bottom ................................................................................................................................................................. 13
3 Illustrated parts catalog .............................................................................................................................. 14
Locating the product number, warranty information, model number, and serial number ............................... 14
Computer major components .............................................................................................................................. 15
Display components ............................................................................................................................................ 18
Miscellaneous parts ............................................................................................................................................. 19
4 Removal and replacement procedures preliminary requirements .................................................................... 21
Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 22
Drive handling ................................................................................................................................... 22
Grounding guidelines ........................................................................................................................................... 23
Electrostatic discharge damage ........................................................................................................ 23
Packaging and transporting guidelines .......................................................................... 24
Workstation guidelines ................................................................................................... 24
Equipment guidelines ..................................................................................................... 25
5 Removal and replacement procedures ........................................................................................................... 26
Component replacement procedures .................................................................................................................. 26
Bottom cover ..................................................................................................................................... 26
Battery ............................................................................................................................................... 29
v
Hard drive .......................................................................................................................................... 30
Memory module ................................................................................................................................ 31
Solid-state drive ................................................................................................................................ 33
RTC battery ........................................................................................................................................ 34
WLAN module .................................................................................................................................... 35
Fan ..................................................................................................................................................... 37
TouchPad cable .................................................................................................................................. 38
TouchPad ........................................................................................................................................... 39
Power connector cable ...................................................................................................................... 40
USB board cables ............................................................................................................................... 42
USB board .......................................................................................................................................... 43
System board .................................................................................................................................... 45
Heat sink ............................................................................................................................................ 48
Speakers ............................................................................................................................................ 49
Display assembly ............................................................................................................................... 50
6 Using Setup Utility (BIOS) ............................................................................................................................. 61
Starting Setup Utility (BIOS) ................................................................................................................................ 61
Updating Setup Utility (BIOS) .............................................................................................................................. 61
Determining the BIOS version ........................................................................................................... 61
Downloading a BIOS update .............................................................................................................. 62
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 63
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 63
8 Specications .............................................................................................................................................. 65
Computer specications ...................................................................................................................................... 65
9 Backing up, restoring, and recovering ........................................................................................................... 67
Creating recovery media and backups ................................................................................................................ 67
Creating HP Recovery media (select products only) ......................................................................... 67
Using Windows tools ........................................................................................................................................... 68
Restore and recovery ........................................................................................................................................... 69
Recovering using HP Recovery Manager ........................................................................................... 69
What you need to know before you get started ............................................................. 69
Using the HP Recovery partition (select products only) ................................................. 70
Using HP Recovery media to recover .............................................................................. 70
Changing the computer boot order ................................................................................ 71
Removing the HP Recovery partition (select products only) ......................................... 72
vi
10 Power cord set requirements ...................................................................................................................... 73
Requirements for all countries ............................................................................................................................ 73
Requirements for specic countries and regions ................................................................................................ 73
11 Recycling .................................................................................................................................................. 75
Index ............................................................................................................................................................. 76
vii
viii

1 Product description

Category Description
Product Name HP ENVY Notebook PC (Model numbers used 15-as000 through 15-as099)
Processor
Chipset Integrated soldered-on-circuit (SoC)
Graphics Internal Graphics:
Panel 15.6-in, RGBW, ultrahigh-denition (UHD), white light-emitting diode (WLED), AntiGlare
Intel® Core™ i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0­MB L3 cache, dual core, 15-W)
Intel Core i5-6260U 1.80-GHz (SC turbo up to 2.90-GHz) processor (1600-MHz FSB, 4.0-MB L3 cache, dual core, 15-W)
Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W)
Intel Iris™ Graphics 540 on computer models equipped with an Intel Core i7-6500U processor
Intel HD Graphics 520 on computer models equipped with an Intel Core i5-6260U, Intel Core i5-6200U, or Intel Core i3-6100U processor
Support for HD decode, DX12, and high-denition multimedia interface (HDMI)
Support for Optimus
Support for GPU performance scaling (GPS)
(3840×2160), slim-at (3.2-mm), UWVA, eDP+PSR, 16:9 ultra wide aspect ratio, typical brightness: 300 nits; TouchScreen, MultiTouch-enabled
15.6-in, full high-denition (FHD), WLED, BrightView (1920×1080), slim-at (3.2-mm), UWVA, eDP, 16:9 ultra wide aspect ratio, typical brightness: 220 nits; TouchScreen and non­TouchScreen, MultiTouch-enabled
Memory Two memory slots, non-accessible
Support for DDR4-2133 Dual Channel
Support for up to 16-GB maximum on-board system memory
16384 MB (8192 MB × 2)
12288 MB (8192 MB + 4096 MB)
8192 MB (8192 MB × 1)
8192 MB (4096 MB × 2)
6144 MB (4096 MB 1 2048 MB)
4096 MB (4096 MB × 2)
Hard drive Support for all 7.2-mm and 7.0-mm, SATA, 2.5-in hard drives
Support for 1-TB, 5400-rpm, 7.2-mm hard drive and 500-GB, 7200-rpm, 7.2-mm hard drive
Support for Accelerometer hard drive protection
Support for hard drive and solid-state drive in the following combinations:
1-TB, 5400-rpm, 7.2-mm hard drive and 512-MB, M.2, PCIe, NVMe solid-state drive supporting TLC
1
Category Description
Hard drive (continued)
Solid-state drive Support for next generation form factor (NGFF), M.2 solid-state drive, default with SATA/PCIe
Audio and video HP TrueVision HD webcam with indicator light, 2 IR indicator lights, 720p by 30 frames per
1-TB, 5400-rpm, 7.2-mm hard drive and 256-MB, M.2, PCIe, NVMe solid-state drive supporting TLC
1-TB, 5400-rpm, 7.2-mm hard drive and 256-MB, M.2, SATA solid-state drive supporting TLC
co-layout port (assigned port 0 for solid-state drive to support hard drive/solid-state drive combination)
Support for the following solid-state drives:
512-MB, M.2, PCIe, NVMe solid-state drive supporting triple-level cell (TLC)
256-MB, M.2, PCIe, NVMe solid-state drive supporting TLC
256-MB, M.2, SATA solid-state drive supporting TLC
128-MB, M.2, solid-state drive
second, HD BSI sensor + IR sensor, f2.0
HP Wide Vision HD webcam with indicator light, 720p by 30 frames per second, BSI sensor, f2.0, 88° wide eld of vision
Support for B & O Play
Dual speakers
HD Audio (Conexant CX7700)
Integrated dual-array microphones with appropriate beam-forming, echo-cancellation, and noise suppression software
Support for Smart Amp
Support for voice recognition
Ethernet Integrated 10/100/1000 network interface card (NIC)
Sensors Accelerometer
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two built-in WLAN antennas (M.2 / PCIe)
Support for the Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter WLAN module
Compatible with MiraCast-certied devices
Support for Intel WiDi
Compatible with MiraCast-certied devices
External media cards Micro-Secure Digital (SD™) media reader slot
Ports
Keyboard/pointing devices Full-sized, backlit, island-style, backlit keyboard with numeric keypad
Audio-in (mono microphone)/audio-out (stereo headphone) combination
AC Smart Pin adapter plug
HDMI v1.4 supporting up to 1920×1080 @ 60 Hz
USB 3.0 ports (3)
USB 3.0 port Type-C
TouchPad requirements:
2 Chapter 1 Product description
Category Description
Keyboard/pointing devices
(continued)
Power requirements Support for a 3-cell, 52-WHr, 4.56-AHr, Li-ion battery
Security Trusted platform module (TPM) 2.0
Operating system Preinstalled:
ClickPad with image sensor
Multitouch gestures enabled
Support for Windows modern trackpad gestures
Taps enabled as default
Support for the following AC adapters
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm)
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm)
45-W HP Smart AC adapter (non-PFC, with mount, 4.5-mm)
Security cable lock
Windows 10
Windows 10 Professional
Windows 7 Professional 64- and 32-bit
For Developed Market (ML): Windows 10 Home ML and Windows 10 Home High End ML
For Emerging Market (EM/SL):
Windows 10 Home EM/SL
Windows 10 Home High End EM/SL/China
CPPP Windows 10 Home China Language Edition
SEAP Windows 10 Home Single Language Edition
SEAP Windows 10 Home High End
Serviceability End user replaceable parts: AC adapter
3
2 External component identication

Locating hardware

To nd out what hardware is installed on the computer:
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the computer.
For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

Locating software

To nd out what software is installed on the computer:
Select the Start button, and then select All apps.
or –
Right-click the Start button, and then select Programs and Features.
4 Chapter 2 External component identication

Display

NOTE: Refer to the illustration that most closely matches the computer. [cad edit-need dierent image]
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
(2) Internal microphones Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images.
To use the camera:
Type camera in the taskbar search box, and then select Camera.
(5) 3D camera light (select products only) On: The 3D camera is in use.
(6) 3D camera (select products only) Allows you to video chat and scan or capture 3D images. 3D apps for
gaming, security, and immersive collaboration are available to maximize the 3D camera experience.
To use the 3D camera:
On select products, type Intel RealSense in the taskbar search box to explore additional features, demos, and apps.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Display 5
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
(2) Internal microphones (2) Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images.
To use the camera:
Type camera in the taskbar search box, and then select Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
6 Chapter 2 External component identication

Button, speakers, and vent

Item Component Description
(1) Power button
(2) Speakers Product sound.
When the computer is o, press the button to turn on the computer.
When the computer is on, press the button briey to initiate Sleep.
When the computer is in the Sleep state, press the button briey to exit Sleep.
When the computer is in Hibernation, press the button briey to exit Hibernation.
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are ineective, press and hold the power button down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options.
Type power in the taskbar search box, and then select Power and sleep settings.
or –
Right-click the Start button, and then select
Power Options.
(3) Vent Enables airow to cool internal components.
Button, speakers, and vent 7

Keys

Item Component Description
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Displays system information when pressed in combination
(3) Windows key Opens the Start menu.
(4) Action keys Execute frequently used system functions.
(5) num lock key (select products only) Alternates between the navigational and numeric functions
(6) Integrated numeric keypad When num lock is on, the keypad can be used like an external
with the esc key.
NOTE: Pressing the Windows key again will close
the Start menu.
NOTE: On select products, the f5 action key turns
the keyboard backlight feature o or on.
on the integrated numeric keypad.
numeric keypad.
8 Chapter 2 External component identication

Lights

Item Component Description
(1) Power light
(2) Mute light
(3) Caps lock light On: Caps lock is on, which switches the key input to all
On: The computer is on.
Blinking: The computer is in the Sleep state, a power­saving state. The computer shuts o power to the display and other unneeded components.
O: The computer is o or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
Amber: Computer sound is o.
O: Computer sound is on.
capital letters.
Lights 9

TouchPad

Item Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 External component identication

Left side

Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) USB 3.0 ports (2) Connects optional USB devices, such as a keyboard, mouse,
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled or stolen.
external drive, printer, scanner, or USB hub.
(3) Drive light
Blinking white: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked the hard drive.
Left side 11

Right side

Item Component Description
(1) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
(2) USB Type-C port Connects an optional USB device with a Type-C connector.
(3) Memory card reader Reads optional memory cards that enable you to store,
manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
Press in on the card, and then remove it from the memory card reader.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed HDMI device.
(5) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(6) AC adapter and battery light
White: The AC adapter is connected and the battery is fully charged.
12 Chapter 2 External component identication
Item Component Description

Bottom

(6) AC adapter and battery light (continued)
(7) Power connector Connects an AC adapter.
Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.
Amber: The AC adapter is connected and the battery is charging.
O: The battery is not charging.
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.
Bottom 13

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Locating the product number, warranty information, model number, and serial number

The product number (1), warranty information (2), model number (3), and serial number (4) are located on the bottom of the computer. This information may be needed when travelling internationally or when contacting support.
14 Chapter 3 Illustrated parts catalog

Computer major components

Item Component Spare part number
(1) Display assembly: The TouchScreen display assembly is spared as an entire assembly. Spare part number information for
TouchScreen display assemblies is listed immediately below. The non-TouchScreen display assembly is spared at the subcomponent level only. For more non-TouchScreen display assembly spare part information, see Display
components on page 18.
15.6-in, RGBW, UHD, WLED, AntiGlare (3840×2160), uslim-at (2.68-mm), UWVA, eDP+PSR TouchScreen display assembly equipped with HDC and infrared webcam
15.6-in, RGBW, UHD, WLED, AntiGlare (3840×2160), uslim-at (2.68-mm), UWVA, eDP+PSR TouchScreen display assembly equipped with HDC and non-infrared webcam
858712-001
857440-001
Computer major components 15
Item Component Spare part number
15.6-in, FHD, WLED, BrightView (1920×1080), slim-at (3.0-mm), UWVA, eDP TouchScreen display assembly equipped with HDC and infrared webcam
15.6-in, FHD, WLED, BrightView (1920×1080), slim-at (3.0-mm), UWVA, eDP TouchScreen display assembly equipped with HDC and non-infrared webcam
(2) Keyboard/top cover with backlight and pointing stick (includes backlight cable, keyboard cable, and pointing stick cable):
For use in Belgium 857799-A41
For use in Bulgaria 857799-261
For use in Canada 857799-DB1
For use in the Czech Republic and Slovakia 857799-FL1
For use in Denmark, Finland, and Norway 857799-DH1
For use in France 857799-051
For use in Germany 857799-041
For use in Greece 857799-151
For use in Hungary 857799-211
For use in Israel 857799-BB1
For use in Italy 857799-061
For use in Japan 857799-291
858711-001
857439-001
For use in Latin America 857799-161
For use in the Netherlands 857799-B31
For use in Portugal 857799-131
For use in Romania 857799-271
For use in Russia 857799-251
For use in Saudi Arabia 857799-171
For use in Slovenia 857799-BA1
For use in South Korea 857799-AD1
For use in Spain 857799-071
For use in Switzerland 857799-BG1
For use in Taiwan 857799-AB1
For use in Thailand 857799-281
For use in Turkey 857799-141
For use in the United Kingdom 857799-031
For use in the United States 857799-001
(3) TouchPad
NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad
cable. The TouchPad bracket is available using spare part number 857796-001. The TouchPad cable is available using spare part number 857807-001.
857801-001
16 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(4) TouchPad bracket 857796-001
(5) TouchPad cable (includes double-sided adhesive) 857807-001
(6) Power connector cable (includes bracket, item 7) 857438-001
(7) Power connector cable bracket (included with power connector cable spare part kit, spare part number 857438-001)
(8) Speakers (includes left and right speakers and cables) 857804-001
(9) Solid-state drive:
512-GB, M2, PCIe, NVMe solid-state drive supporting TLC 857487-001
256-GB, M2, SATA-3 solid-state drive supporting TLC 857485-001
256-GB, M2, PCIe, NVMe solid-state drive supporting TLC 857486-001
128-GB, M2, SATA-3 solid-state drive 857484-001
I/O Bracket Kit, includes: 857795-001
(10) System board short support bridge
(11) System board long support bridge
(12) Power connector cable bracket
(13) USB board bracket
(14) System board (includes graphic subsystem with UMA memory and replacement thermal material):
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-
MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and the Windows 10 operating system
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-
MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system
Equipped with an Intel Core i5-6260U 1.80-GHz (SC turbo up to 2.90-GHz) processor (1600-
MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and the Windows 10 operating system
Equipped with an Intel Core i5-6260U 1.80-GHz (SC turbo up to 2.90-GHz) processor (1600-
MHz FSB, 4.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-
MHz FSB, 3.0-MB L3 cache, dual core, 15-W) and the Windows 10 operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-
MHz FSB, 3.0-MB L3 cache, dual core, 15-W) and a non-Windows operating system
(15) USB board (includes cables and 2 USB ports)
NOTE: The USB board cables are also available using spare part numbers 858701-001 and
857802-001.
(16) USB board cable (190mm) 858701-001
(17) USB board cable (173mm) 857802-001
(18) RTC battery (includes cable and double-sided adhesive) 857798-001
857242-601
857242-001
857241-601
857241-001
857243-601
857243-001
857794-001
(19) Memory modules (2):
8-GB (2133, 1.2-V, DDR4) 820448-858
4-GB (2133, 1.2-V, DDR4) 820447-858
Computer major components 17
Item Component Spare part number
2-GB (2133, 1.2-V, DDR4) 851227-857
(20) Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter 793747-857
(21) Heat sink (includes replacement thermal material) 857245-001
(22) Fan (includes cable) 857805-001
(23) Battery (3-cell, 52-WHr, 4.56-AHr, Li-ion; includes cable) 849313-856
(24) Hard drive:
1-TB, 5400-rpm, SATA, 7.2-mm 762888-856
500-GB, 5400-rpm, SATA, 7.0-mm 683839-856
(25) Hard drive cable (includes double-sided adhesive) 857806-001
(26) Hard drive rubber bracket 857797-001
(27) Bottom cover (includes front rubber foot strip, shielding and vents) 857800-001
Rubber Kit (not illustrated; includes bottom cover rubber foot strip) 858700-001

Display components

18 Chapter 3 Illustrated parts catalog
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