HP ENVY 14-j000 Maintenance and Service Guide

HP ENVY Notebook (model numbers used:
14-j000 through 14-j099)

Maintenance and Service Guide

© Copyright 2015 Hewlett-Packard
Development Company, L.P.

Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Celeron,
and Core are trademarks of Intel Corporation in
the U.S. and other countries. Microsoft
and Windows are U.S. registered trademarks of
the Microsoft group of companies.

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions of
Windows 10 or Windows 8. This computer may
require upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 or Windows 8
functionality. See http://www.microsoft.com
for details.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.

Second Edition: September 2015

First Edition: June 2015

Document Part Number: 807023-002

Important Notice about Customer Self-Repair Parts

CAUTION: The computer includes Customer Self-Repair parts and parts that should only be accessed by an

authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void the warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user­accessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).

v

vi Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification ................................................................................................................. 4

Display ................................................................................................................................................................... 4

Buttons, speakers, and fingerprint reader ............................................................................................................ 5

Keys ........................................................................................................................................................................ 7

Lights ..................................................................................................................................................................... 8

TouchPad ............................................................................................................................................................... 9

Front ....................................................................................................................................................................... 9

Left side ............................................................................................................................................................... 10

Right side ............................................................................................................................................................. 12

Bottom ................................................................................................................................................................. 13

Labels ................................................................................................................................................................... 14

3 Illustrated parts catalog .............................................................................................................................. 16

Computer major components ............................................................................................................................. 16

Display assembly subcomponents ..................................................................................................................... 21

Miscellaneous parts ............................................................................................................................................. 22

4 Removal and replacement procedures preliminary requirements .................................................................... 23

Tools required ...................................................................................................................................................... 23

Service considerations ........................................................................................................................................ 23

Plastic parts ....................................................................................................................................... 23

Cables and connectors ...................................................................................................................... 24

Drive handling ................................................................................................................................... 24

Grounding guidelines ........................................................................................................................................... 25

Electrostatic discharge damage ....................................................................................................... 25

Packaging and transporting guidelines ......................................................................... 26

Workstation guidelines ................................................................................................... 26

Equipment guidelines ..................................................................................................... 27

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 28

Component replacement procedures ................................................................................................................. 28

Bottom cover ..................................................................................................................................... 28

Hard drive .......................................................................................................................................... 30

WLAN module .................................................................................................................................... 32

vii

Memory module ................................................................................................................................ 34

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 36

Component replacement procedures ................................................................................................................. 36

Front speakers .................................................................................................................................. 36

Battery ............................................................................................................................................... 38

TouchPad board ................................................................................................................................ 39

RTC battery ........................................................................................................................................ 42

Fingerprint reader board ................................................................................................................... 43

Subwoofer ......................................................................................................................................... 46

Fan ..................................................................................................................................................... 47

RJ45 cover ......................................................................................................................................... 49

Security cable slot bracket ................................................................................................................ 51

System board .................................................................................................................................... 52

Heat sink ............................................................................................................................................ 56

Left speaker ...................................................................................................................................... 59

Card reader board ............................................................................................................................. 60

Power connector cable ...................................................................................................................... 61

Display assembly .............................................................................................................................. 62

7 Using Setup Utility (BIOS) – Windows 10 ........................................................................................................ 71

Starting Setup Utility (BIOS) ................................................................................................................................ 71

Updating Setup Utility (BIOS) .............................................................................................................................. 71

Determining the BIOS version ........................................................................................................... 72

Downloading a BIOS update .............................................................................................................. 72

Synchronizing a tablet and keyboard (select products only) ............................................................................. 73

8 Using HP PC Hardware Diagnostics (UEFI) – Windows 10 .................................................................................. 74

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 75

9 Using Setup Utility (BIOS) – Windows 8 .......................................................................................................... 76

Starting Setup Utility (BIOS) ................................................................................................................................ 76

Updating Setup Utility (BIOS) .............................................................................................................................. 76

Determining the BIOS version ........................................................................................................... 76

Downloading a BIOS update .............................................................................................................. 77

10 Using HP PC Hardware Diagnostics (UEFI) – Windows 8 .................................................................................. 78

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 78

viii

11 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) – Windows 7 .............................................. 79

Starting Setup Utility (BIOS) ................................................................................................................................ 79

Updating the BIOS ................................................................................................................................................ 79

Determining the BIOS version ........................................................................................................... 79

Downloading a BIOS update .............................................................................................................. 80

Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 80

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 81

12 Specifications ........................................................................................................................................... 82

Computer specifications ...................................................................................................................................... 82

13 Backing up, restoring, and recovering – Windows 10 ..................................................................................... 83

Creating recovery media and backups ................................................................................................................ 83

Creating HP Recovery media (select products only) ........................................................................ 84

Using Windows Tools ........................................................................................................................................... 85

Restore and recovery .......................................................................................................................................... 85

Recovering using HP Recovery Manager .......................................................................................... 86

What you need to know before you get started ............................................................ 86

Using the HP Recovery partition (select products only) ................................................ 87

Using HP Recovery media to recover ............................................................................. 87

Changing the computer boot order ................................................................................ 88

Removing the HP Recovery partition (select products only) ......................................... 88

14 Backing up, restoring, and recovering – Windows 8 ...................................................................................... 89

Creating recovery media and backups ................................................................................................................ 89

Creating HP Recovery media (select models only) ........................................................................... 89

Using Windows tools ........................................................................................................................................... 90

Restore and recovery .......................................................................................................................................... 90

Recovering using HP Recovery Manager .......................................................................................... 91

What you need to know before you get started ............................................................ 91

Using the HP Recovery partition (select models only) .................................................. 92

Using HP Recovery media to recover ............................................................................. 92

Changing the computer boot order ................................................................................ 92

Removing the HP Recovery partition (select models only) ........................................... 93

15 Backing up, restoring, and recovering – Windows 7 ...................................................................................... 94

Creating backups ................................................................................................................................................. 94

Creating recovery media to recover the original system ................................................................. 94

What you need to know .................................................................................................. 94

Creating the recovery media ........................................................................ 95

ix

Creating system restore points ........................................................................................................ 95

What you need to know .................................................................................................. 95

Creating a system restore point ..................................................................................... 95

Backing up system and personal information .................................................................................. 95

Tips for a successful backup ........................................................................................... 96

What you need to know .................................................................................................. 96

Creating a backup using Windows Backup and Restore ................................................ 96

Restore and recovery .......................................................................................................................................... 97

Restoring to a previous system restore point .................................................................................. 97

Restoring specific files ...................................................................................................................... 97

Restoring specific files using Windows Backup and Restore ......................................... 97

Recovering the original system using HP Recovery Manager .......................................................... 97

What you need to know .................................................................................................. 97

Recovering using HP Recovery partition (select models only) ...................................... 98

Recovering using the recovery media ............................................................................ 98

Changing the computer boot order .............................................................. 98

16 Power cord set requirements .................................................................................................................... 100

Requirements for all countries ......................................................................................................................... 100

Requirements for specific countries and regions ............................................................................................. 101

17 Recycling ................................................................................................................................................ 103

Index ........................................................................................................................................................... 104

x

1 Product description

Category Description

Product Name HP ENVY Notebook (model numbers used: 14-j000 through 14-j099)

Processors

Chipset Intel integrated processor controller hub (PCH)

Graphics Hybrid graphics:

Panel 14.0-in, full high-definition (FHD), white light emitting diode (WLED), AntiGlare (1920×1080), slim (3.0-

●

Intel™ Core® i7-6700HQ 2.60-GHz (SC turbo up to 3.50-GHz) quad core processor (6.0-GB L3 cache,
1600-MHz FSB, 45 W [cTDP to 35 W])

●

Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) dual core processor (4.0-GB L3 cache, 1600­MHz FSB, 15 W)

●

Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) dual core processor (3.0-GB L3 cache, 1600­MHz FSB, 15 W)

●

Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) dual core processor (3.0-GB L3 cache, 1600­MHz FSB, 15 W)

nVIDIA® N16P-GT (GeForce GTX 950M) graphics subsystem with 4096-MB of discrete video memory

nVIDIA N16S-GT-B (GeForce 940M) graphics subsystem with 4096-MB or 2048-MB of discrete
video memory

Internal graphics: Intel HD Graphics 5500

Support for HD decode, DX11, and HDMI

Support for Optimus

Support for GPU performance scaling (GPS)

mm), UVWA/interplane switching (IPS) eDP 1.2 display panel, typical brightness: 250 nits

14.0-in, full high-definition FHD, WLED, AntiGlare (1920×1080), slim (3.0-mm), SVA eDP 1.2 display panel,
typical brightness: 220 nits

14.0-in, high-definition (HD), WLED, AntiGlare (1366×768), flat (3.6-mm), SVA eDP 1.2 display panel,
typical brightness: 220 nits

16:9 ultra wide aspect ratio

Support for low voltage differential signalling (LVDS) on the HD display panel

Memory Support for one SODIMM customer-accessible/upgradable memory module slot and one on-board 4096-

MB system memory

Support for DDR3L-1600 dual channel

Support for DDR3L-1600 single channel 4096-MB system memory

Supports up to 12288 MB in the following dual channel configurations:

●

12288 MB (8192 MB×1 + 4096-MB on-board system memory)

●

8192 MB (4096 MB×1 + 4096-MB on-board system memory)

Hard drive Supports all 7.0-/9.5-mm, 6.35-cm (2.5-in) hard drives (all hard drives use the same bracket)

Support for Accelerometer / HDD protection / Cool Sense

Support for the following hard drives:

1

Category Description

Hard drive (continued)

Optical drive External USB DVD±RW Double-Layer SuperMulti Drive

Audio and video Bang and Olufsen quad speakers

Ethernet Integrated 10/100/1000 network interface card (NIC)

Wireless Integrated wireless local area network (WLAN) options with dual antennas (M.2/PCIe)

●

2-TB, 5400-rpm, 9.5-mm

●

1-TB, 5400-rpm, 7.0-mm

●

750-GB, 5400-rpm, 7.0-mm

●

500-GB, 5400-rpm, 7.0-mm

9.5 mm tray load, fixed, serial ATA

HP Triple Bass Reflex Subwoofer

HP Truevision HD webcam (fixed (no tilt) with activity light; 1280×720 by 30 frames per second

Dual digital microphones with appropriate beam-forming, echo-cancellation, noise-suppression software

Compatible with Miracast-certified devices

Support for the following WLAN formats:

●

Broadcom BCM943142 802.11 bgn 1×1 Wi-Fi + Bluetooth 4.0 M.2 Combo Adapter

●

Intel 3165NGWG ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Combo Adapter

●

Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter

●

Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter

External media cards Supports next generation SD (Secure Digital). Backward compatible with SDHC, SDXC.

Ports AC Smart Pin adapter plug (4.5-mm barrel)

Combination audio-out (stereo headphone)/audio-in (mono microphone)

RJ-45 (Ethernet)

HDMI version 1.4 output supporting 1920×1080 @ 60 Hz

USB 3.0 ports (3)

Keyboard/ pointing
devices

Power requirements Support for the following battery: 3-cell, 55-WHr, 4.56-AHr, Li-ion

Support for the following AC adapters:

Full-size, backlit, island-style keyboard

HP Control Zone TrackPad

Clickpad with image sensor

Multitouch gestures enabled

Support for Microsoft® Windows® 8 Modern Trackpad Gestures

Taps enabled as default

●

120-W AC adapter (PFC, S-3P, 3-wire, 4.5-mm)

●

90-W AC adapter (PFC, S-3P, 3-wire, 4.5-mm)

●

65-W AC adapter (non-PFC, S-3P, 3-wire, 4.5-mm)

●

65-W HP Smart AC adapter (non-PFC, EM, 3-wire, 4.5-mm)

2 Chapter 1 Product description

Category Description

Power requirements

(operating system)

Security

Operating system

Serviceability End-user replaceable parts:

●

45-W HP Smart AC adapter (non-PFC, RC, 3-wire, 4.5-mm)

●

Fingerprint reader with software support (HP Simple Pass)

●

Security cable slot

●

Trusted platform module (TPM) 2.0

●

Windows 10

●

Windows 8.1 Home Basic (64-bit, for use only in the People’s Republic of China)

●

Windows 8.1 Home High End

●

Windows 8.1 (CPPP, for use only in the People’s Republic of China)

●

Windows 7 Professional (64-bit)

●

AC adapter

●

Battery

●

Hard drive

●

Memory module

●

WLAN module

3

2 External component identification

Display

Item Component Description

(1) Internal display switch Turns off the display and initiates Sleep if the display is

closed while the power is on.

NOTE: The internal display switch is not visible from

the outside of the computer.

(2) WLAN antennas (2)* Send and receive wireless signals to communicate

with WLANs.

(3) Internal microphones (2) Record sound.

(4) Webcam light On: The webcam is in use.

(5) Webcam Records video and captures photographs. Some models

allow you to video conference and chat online using
streaming video.

To use the webcam:

●

Windows 10 – Type camera in the taskbar search
box, and then select Camera.

●

Windows 8 – Access HP Support Assistant. To
access HP Support Assistant on the Start screen,
select the HP Support Assistant app.

4 Chapter 2 External component identification

Item Component Description

●

NOTE: The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around

the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region.

To access this document:

Windows 10:

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Windows 8 or Windows 7:

▲

Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

Buttons, speakers, and fingerprint reader

Windows 7 – Select Start > All Programs >
Communication and Chat > HP WebCam.

Item Component Description

(1) Speakers (2) Produce sound.

(2) Power button

●

When the computer is off, press the button to turn
on the computer.

●

When the computer is on, press the button briefly to
initiate Sleep.

●

When the computer is in the Sleep state, press
the button briefly to exit Sleep.

●

When the computer is in Hibernation, press
the button briefly to exit Hibernation.

Buttons, speakers, and fingerprint reader 5

Item Component Description

CAUTION: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold
the power button down for at least 5 seconds to turn off
the computer.

To learn more about your power settings:

Windows 10: Type power in the taskbar search box, and
then select Power and sleep settings.

– or –

Right-click the Start button, and then select Power

Options.

Windows 8: See your power options. From the Start
screen, type power, select Settings, and then select
Power Options.

Windows 7: See your power options. Select Start >
Control Panel > System and Settings > Power Options.

Linux:

1. Select Computer > Control Center.

2. In the left pane, click System, and then click Power

Management in the right pane.

(3) Fingerprint reader Allows a fingerprint logon to Windows, instead of a

password logon.

6 Chapter 2 External component identification

Keys

Item Component Description

(1) esc key Displays system information when pressed in

combination with the fn key.

(2) fn key Displays system information when pressed in

combination with the esc key.

(3) Windows key Returns you to the Start screen from an open app or

the Windows desktop.

NOTE: Pressing the Windows key again will return you

to the previous screen.

(4) Action keys Execute frequently used system functions.

(5) Airplane mode key (also referred to as

the wireless button)

Turns the airplane mode and wireless feature on or off.

NOTE: A wireless network must be set up before a

wireless connection is possible.

Keys 7

Lights

Item Component Description

(1) Power light

(2) Caps lock light On: Caps lock is on, which switches the keys to all

(3) Mute light

(4) Fingerprint reader light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a
power-saving state. The computer shuts off power
to the display and other unneeded components.

●

Off: The computer is off or in Hibernation.
Hibernation is a power-saving state that uses
the least amount of power.

capital letters.

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

●

White: The finger swipe was read.

●

Amber: The finger swipe was not read.

8 Chapter 2 External component identification

TouchPad

Item Component Description

Front

(1) TouchPad zone Reads your finger gestures to move the pointer or

activate items on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Component Description

Speakers (2) Produce sound.

TouchPad 9

Left side

Item Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

(2) HDMI port Connects an optional video or audio device, such as a

(3) USB 3.0 port Connects an optional USB device, such as a keyboard,

(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard,

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from
being mishandled or stolen.

high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.

mouse, external drive, printer, scanner or USB hub.

mouse, external drive, printer, scanner or USB hub.
Standard USB ports will not charge all USB devices or will
charge using a low current. Some USB devices require
power and require you to use a powered port.

NOTE: USB charging ports can also charge select

models of cell phones and MP3 players, even when
the computer is off.

(5) Audio-out (headphone) / Audio-in (microphone) jack Connects optional powered stereo speakers,

headphones, earbuds, a headset, or a television audio
cable. Also connects an optional headset microphone.
This jack does not support optional microphone-only
devices.

NOTE: When a device is connected to the jack,

the computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone)
and audio-in (microphone).

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.

To access this guide:

Windows 10:

Select the Start button, select All apps, select HP Help
and Support, and then select HP Documentation.

Windows 8 or Windows 7:

10 Chapter 2 External component identification

Item Component Description

▲

Select the HP Support Assistant app on the Start
screen, select My computer, and then select User

guides.

(6) Memory card reader Reads optional memory cards that enable you to store,

manage, share or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing

the computer.

2. Insert the card into the memory card reader,

and then press in on the card until it is firmly
seated.

To remove a card:

▲

Press in on the card, and then remove it from
the memory card reader.

Left side 11

Right side

Item Component Description

(1) Power light

(2) Hard drive light

(3) USB 3.0 port Connects an optional USB device, such as a keyboard,

(4) RJ-45 (network) jack Connects a network cable.

(5) RJ-45 (network) status lights (2)

(6) AC adapter/battery light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a
power-saving state. The computer shuts off power
to the display and other components.

●

Off: The computer is off or in Hibernation.
Hibernation is a power-saving state that uses
the least amount of power.

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard (select models only) has
temporarily parked the hard drive.

mouse, external drive, printer, scanner or USB hub.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

●

White: The AC adapter is connected and the battery
is fully charged.

●

Blinking white: The AC adapter is disconnected
and the battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery
is charging.

●

Off: The battery is not charging.

(7) Power connector Connects an AC adapter.

12 Chapter 2 External component identification

Bottom

Item Component Description

(1) Vents (5) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.

(2) HP Triple Bass Reflex Subwoofer Provides superior bass sound.

Bottom 13

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of

the computer, inside the battery bay, under the service door, or on the back of the display.

●

Service label—Provides important information to identify your computer. When contacting support,
you will probably be asked for the serial number, and possibly for the product number or the model
number. Locate these numbers before you contact support.

Component

(1) Product name

(2) Serial number

(3) Product number

14 Chapter 2 External component identification

Component

(4) Warranty period

(5) Model number (select models only)

●

Microsoft® Certificate of Authenticity label (select models only prior to Windows 10 or Windows 8)—
Contains the Windows Product Key. You may need the Product Key to update or troubleshoot
the operating system. HP platforms with Windows 10 or Windows 8 or Windows 10 or Windows 8.x
preinstalled do not have the physical label. Instead a Digital Product Key is electronically installed.

NOTE: The Digital Product Key is automatically recognized and activated by Microsoft

operating systems when a Windows 10 or Windows 8 or Windows 10 or Windows 8.x operating system
is reinstalled using HP-approved recovery methods.

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for thecountries or regions in which the devices have been approved for use.

Labels 15

3 Illustrated parts catalog

Computer major components

NOTE: Details about the computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of the computer. See Labels on page 14 for more information.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then
follow the on-screen instructions.

16 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part

information, see Display assembly subcomponents on page 21.

(2) Keyboard/top cover (includes keyboard cable and keyboard backlight cable):

Computer major components 17

Item Component Spare part number

For use in Canada 818121-DB1

For use in Latin America 818121-161

For use in South Korea 818121-AD1

For use in Taiwan 818121-AB1

For use in Thailand 818121-281

For use in United States 818121-001

(3) Front speakers (include cables and 2 rubber isolators) 818128-001

(4) Battery (3-cell, 55-WHr, 4.56-AHr, Li-ion) 805094-005

(5) Hard drive cable 818103-001

(6) Hard drive bracket (included in the Hard Drive Hardware Kit) 818113-001

(7) Hard drive (5400-rpm, SATA; does not include hard drive bracket, hard drive cable, or screws):

2-TB, 9.5-mm, 2.5-in 801808-005

1-TB, 7.0-mm, 2.5-in 833907-005

750-GB, 7.0-mm, 2.5-in 778190-005

500-GB, 7.0-mm, 2.5-in 778188-005

(8) TouchPad board 818135-001

(9) TouchPad board bracket 818118-001

(10) TouchPad board cable (includes double-sided adhesive) 818105-001

(11) Fingerprint reader board bracket 818116-001

(12) Subwoofer (includes cable and 2 rubber isolators) 818130-001

(13) RTC battery (includes cable and double-sided adhesive) 818125-001

(14) Fingerprint reader board 818089-001

(15) Security cable slot bracket 818115-001

(16) Fingerprint reader board cable (includes double-sided adhesive) 818107-001

(17) RJ45 cover 818114-001

(18) Fan (includes cable):

For use only on computer models equipped with a graphics subsystem with

discrete memory

For use only on computer models equipped with a graphics subsystem with UMA memory 818109-001

(19) System board (includes processor and replacement thermal material):

Equipped with an Intel Core i7-6700HQ 2.60-GHz (SC turbo up to 3.50-GHz) quad core

processor (6.0-GB L3 cache, 1600-MHz FSB, 45 W [cTDP to 35 W]), an nVIDIA N16P-GT
(GeForce GTX 950M) graphics subsystem with 4096-MB of discrete video memory, 4.0-GB
of system memory, and the Windows 10 or Windows 8 operating system

818110-001

829092-601

Equipped with an Intel Core i7-6700HQ 2.60-GHz (SC turbo up to 3.50-GHz) quad core

processor (6.0-GB L3 cache, 1600-MHz FSB, 45 W [cTDP to 35 W]), an nVIDIA N16P-GT

18 Chapter 3 Illustrated parts catalog

829092-001

Item Component Spare part number

(GeForce GTX 950M) graphics subsystem with 4096-MB of discrete video memory, 4.0-GB
of system memory, and a non-Windows operating system

Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) dual core

processor (4.0-GB L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16P-GT (GeForce GTX 950M)
graphics subsystem with 4096-MB of discrete video memory, 4.0-GB of system memory,
and the Windows 10 or Windows 8 operating system

Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) dual core

processor (4.0-GB L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16P-GT (GeForce GTX 950M)
graphics subsystem with 4096-MB of discrete video memory, 4.0-GB of system memory,
and a non-Windows operating system

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) dual core

processor (3.0-GB L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16P-GT (GeForce GTX 950M)
graphics subsystem with 4096-MB of discrete video memory, 4.0-GB of system memory,
and the Windows 10 or Windows 8 operating system

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) dual core

processor (3.0-GB L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16P-GT (GeForce GTX 950M)
graphics subsystem with 4096-MB of discrete video memory, 4.0-GB of system memory,
and a non-Windows operating system

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) dual core

processor (3.0-GB L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16S-GT-B (GeForce 940M)
graphics subsystem with 2048-MB of discrete video memory, 4.0-GB of system memory,
and the Windows 10 or Windows 8 operating system

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) dual core

processor (3.0-GB L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16S-GT-B (GeForce 940M)
graphics subsystem with 2048-MB of discrete video memory, 4.0-GB of system memory,
and a non-Windows operating system

818134-601

818134-001

829091-601

829091-001

829090-601

829090-001

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) dual core

processor (3.0-GB L3 cache, 1600-MHz FSB, 15 W), an Intel HD Graphics 5500 UMA graphics
memory subsystem, 4.0-GB of system memory, and the Windows 10 or Windows 8
operating system

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) dual core

processor (3.0-GB L3 cache, 1600-MHz FSB, 15 W), an Intel HD Graphics 5500 UMA graphics
memory subsystem, 4.0-GB of system memory, and a non-Windows operating system

Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) dual core

processor (3.0-GB L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16P-GT (GeForce GTX 950M)
graphics subsystem with 4096-MB of discrete video memory, 4.0-GB of system memory,
and the Windows 10 or Windows 8 operating system

Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) dual core

processor (3.0-GB L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16P-GT (GeForce GTX 950M)
graphics subsystem with 4096-MB of discrete video memory, 4.0-GB of system memory,
and a non-Windows operating system

Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) dual core

processor (3.0-GB L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16S-GT-B (GeForce 940M)
graphics subsystem with 2048-MB of discrete video memory, 4.0-GB of system memory,
and the Windows 10 or Windows 8 operating system

Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) dual core

processor (3.0-GB L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16S-GT-B (GeForce 940M)
graphics subsystem with 2048-MB of discrete video memory, 4.0-GB of system memory,
and a non-Windows operating system

Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) dual core

processor (3.0-GB L3 cache, 1600-MHz FSB, 15 W), an Intel HD Graphics 5500 UMA graphics

829089-601

829089-001

818133-601

818133-001

818132-601

818132-001

818131-601

Computer major components 19

Item Component Spare part number

memory subsystem, 4.0-GB of system memory, and the Windows 10 or Windows 8
operating system

Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) dual core

processor (3.0-GB L3 cache, 1600-MHz FSB, 15 W), an Intel HD Graphics 5500 UMA graphics
memory subsystem, 4.0-GB of system memory, and a non-Windows operating system

(20) Heat sink (includes replacement thermal material):

For use only on computer models equipped with an Intel i7 processor and a graphics

subsystem with discrete memory

For use only on computer models equipped with an Intel i5 processor and a graphics

subsystem with discrete memory

For use only on computer models equipped with a graphics subsystem with UMA memory 818111-001

(21) Left speaker (includes cable) 818129-001

(22) Memory module (PC3L, 12800, 1600):

8-GB memory module 693374-005

4-GB memory module 691740-005

(23) WLAN module:

Broadcom BCM943142 802.11 bgn 1×1 Wi-Fi + Bluetooth 4.0 M.2 Combo Adapter 792608-005

Intel 3165NGWG ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Combo Adapter 806723-005

Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 793840-005

Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 784644-005

818131-001

830213-001

818112-001

(24) Power connector cable bracket 818117-001

(25) Card reader board cable 818106-001

(26) Card reader board 818122-001

(27) Power connector cable 818108-001

(28) Bottom cover (includes shielding and speaker grilles):

For use only on computer models equipped with a graphics subsystem with

discrete memory

For use only on computer models equipped with a graphics subsystem with UMA memory 818099-001

818100-001

20 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item Component Spare part number

(1) Display bezel screw covers: included in the Bezel Trim Kit, spare part number 818102-001.

(2) Display bezel (includes double-sided adhesive) 818101-001

(3) Webcam/microphone module (includes double-sided adhesive) 812714-001

(4) Display panel:

14.0-in, FHD, WLED, AntiGlare (1920×1080), slim (3.0-mm), UWVA eDP 1.2 833717-001

14.0-in, FHD, WLED, AntiGlare (1920×1080), slim (3.0-mm), SVA eDP 1.2 818124-001

14.0-in, HD, WLED, AntiGlare (1366×768), flat (3.6-mm), SVA eDP 1.2 818123-001

(5) Display hingecover 818120-001

(6) Display Hinge Kit (includes left and right hinges) 818119-001

(7) Display panel cable (includes webcam/microphone module cable) 818104-001

Display assembly subcomponents 21

Item Component Spare part number

(8) Antenna Kit (includes wireless antenna cable and transceiver and double-sided adhesive) 818097-001

(9) Display back cover 818098-001

Miscellaneous parts

Component Spare part number

AC adapter:

120-W AC adapter (PFC, S-3P, 3-wire, 4.5-mm) 710415-001

90-W AC adapter (PFC, S-3P, 3-wire, 4.5-mm) 710413-001

65-W AC adapter (non-PFC, S-3P, 3-wire, 4.5-mm) 710412-001

65-W HP Smart AC adapter (non-PFC, EM, 3-wire, 4.5-mm) 714657-001

45-W HP Smart AC adapter (non-PFC, RC, 3-wire, 4.5-mm) 741727-001

HP external DVD+/-RW DL SuperMulti Drive 747080-001

Power cord (3-pin, black, 1.00-m):

For use in Argentina 755530-D01

For use in Australia 755530-011

For use in Europe 755530-021

For use in India 755530-D61

For use in Italy 755530-061

For use in North America 755530-001

For use in the People’s Republic of China 755530-AA1

For use in South Korea 755530-AD1

For use in Taiwan 755530-AB1

For use in Thailand 755530-201

For use in the United Kingdom and Singapore 755530-031

Rubber Kit (includes front and rear rubber foot strips) 818126-001

Screw Kit 818127-001

22 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

Service considerations

The following sections include some of theconsiderations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic.

Tools required 23

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during

the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat thecables during removal and insertion. Handle cables by theconnector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer
is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching theconnector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

24 Chapter 4 Removal and replacement procedures preliminary requirements

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection,
but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing
its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Grounding guidelines 25

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.

●

Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by thecase or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

26 Chapter 4 Removal and replacement procedures preliminary requirements

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, theconductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Grounding guidelines 27

5 Removal and replacement procedures for

Customer Self-Repair parts

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by

the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.

HP continually improves and changes product parts. For complete and current information on supported
parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the
on-screen instructions.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are included on the service tag on the bottom of your computer. See Labels on page 14 for details.

There may be as many as 21 screws that must be removed, replaced, and/or loosened when servicing
Customer Self-Repair parts. Make special note of each screw size and location during removal
and replacement.

Bottom cover

NOTE: The bottom cover spare kit includes shielding and speaker grilles.

Description Spare part number

For use only on computer models equipped with a graphics subsystem with discrete memory 818100-001

For use only on computer models equipped with a graphics subsystem with UMA memory 818099-001

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the bottom cover:

1. Remove the rear rubber foot strip (1).

The rear rubber foot strip is included in the Rubber Kit, spare part number 818126-001.

2. Remove the four Phillips PM2.5×5.7 screws (2) that secure the bottom cover to the computer.

28 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

3. Remove the eight Phillips PM2.5×8.8 screws (3) that secure the bottom cover to the computer.

4. Lift the front edge of the bottom cover (1) up and back until it rests at an angle.

5. Remove the bottom cover (2).

Reverse this procedure to install the bottom cover.

Component replacement procedures 29

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive cable, or screws.

Description Spare part number

2-TB, 5400-rpm, SATA, 9.5-mm, 2.5-in 801808-005

1-TB, 5400-rpm, SATA, 7.0-mm, 2.5-in 833907-005

750-GB, 5400-rpm, SATA, 7.0-mm, 2.5-in 778190-005

500-GB, 5400-rpm, SATA, 7.0-mm, 2.5-in 778188-005

Before removing the hard drive, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

Remove the hard drive:

the computer on, and then shut it down through the operating system.

1. Disconnect the battery cable from the system board.

2. Release the zero insertion force (ZIF) connector (1) to which the hard drive cable is connected, and then

disconnect the hard drive cable from the system board.

3. Remove the four Phillips PM2.0×3.3 screws (2) that secure the hard drive to the computer.

30 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

4. Remove the hard drive (3).

If it is necessary to disassemble the hard drive:

1. Disconnect the hard drive cable (1) from the hard drive.

The hard drive cable is available using spare part number 818103-001.

2. Remove the four Phillips PM2.5×3.7 screws (2) that secure the hard drive bracket to the hard drive.

Component replacement procedures 31

3. Remove the hard drive bracket (3) from the hard drive.

The hard drive bracket and screws are available in the Hard Drive Hardware Kit, spare part number
818113-001.

Reverse this procedure to reassemble and install the hard drive.

WLAN module

Description Spare part number

Broadcom BCM943142 802.11 bgn 1×1 Wi-Fi + Bluetooth 4.0 M.2 Combo Adapter 792608-005

Intel 3165NGWG ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Combo Adapter 806723-005

Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 793840-005

Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 784644-005

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

Remove the WLAN module:

1. Disconnect the battery cable from the system board.

32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

2. Disconnect the WLAN antenna cables (1) from the WLAN module terminals.

NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/

black WLAN antenna cable connects to the WLAN module #2/Aux terminal.

3. Remove the Phillips PM2.0×3.7 broad head screw (2) that secures the WLAN module to

the system board. (The WLAN module tilts up.)

4. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

Component replacement procedures 33

NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve

should be installed on the antenna connector, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

Memory module

Description Spare part number

8-GB memory module (PC3, 12800, 1600) 693374-001

4-GB memory module (PC3, 12800, 1600) 691740-001

NOTE: Before adding a memory module, make sure the computer has the most recent BIOS version,

and update the BIOS if needed.

Before removing a memory module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

Remove the memory module:

1. Disconnect the battery cable from the system board.

34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

2. Spread the two retaining tabs (1) on each side of the memory module slot to release

the memory module. (The memory module tilts up.)

3. Remove the memory module (2) by pulling it away from the slot at an angle.

Reverse this procedure to install the memory module.

Component replacement procedures 35

6 Removal and replacement procedures for

Authorized Service Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 14 for details.

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

There may be as many as 63 screws that must be removed, replaced, and/or loosened when servicing
Authorized Service Provider only parts. Make special note of each screw size and location during removal
and replacement.

Front speakers

Description Spare part number

Front speakers (includes cables and 2 rubber isolators) 818128-001

Before removing the front speakers, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

Remove the front speakers:

1. Disconnect the battery cable from the system board.

36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

2. Disconnect the front speakers cable (1) from the system board.

3. Release the front speakers cable from the retention clips (2) built into the top cover.

4. Remove the three Phillips PM2.0×2.2 broad head screws (3) that secure the front speakers to

the top cover.

5. Remove the three Phillips PM2.0×3.3 screw (4) that secures the front speakers to the top cover.

Component replacement procedures 37

6. Remove the front speakers (5).

NOTE: When removing the front speakers, make note of the location of the rubber isolators (6).

Failure to properly install or damage to these isolators can result in degraded speaker performance.

Battery

Reverse this procedure to install the front speakers.

Description Spare part number

3-cell, 55-WHr, 4.56-AHr, Li-ion battery 805094-005

Before disassembling the computer, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

5. Remove the front speakers (see Front speakers on page 36).

Remove the battery:

1. Disconnect the battery cable (1) from the system board.

2. Remove the five Phillips PM2.5×4.2 screws (2) that secure the battery to the computer.

38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

3. Remove the battery (3).

Reverse this procedure to install the battery.

TouchPad board

Description Spare part number

TouchPad board

NOTE: The TouchPad board spare part kit does not include the TouchPad board bracket or TouchPad

board cable. The TouchPad board bracket is available using spare part number 818118-001. The
TouchPad board cable is available using spare part number 818105-001.

Before removing the TouchPad board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

818135-001

Component replacement procedures 39

5. Remove the front speakers (see Front speakers on page 36).

6. Remove the battery (see Battery on page 38).

Remove the TouchPad board:

1. Disconnect the battery cable from the system board.

2. Release the fingerprint reader board cable (1) from the TouchPad board. (The fingerprint reader board

cable is secured to the TouchPad board with double-sided adhesive.)

3. Release the ZIF connector (2) to which the TouchPad board cable is attached, and then disconnect

the TouchPad board cable from the system board.

4. Remove the seven Phillips PM2.0×3.3 screws (3) that secure the TouchPad board to the top cover.

5. Remove the TouchPad board bracket (4).

40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

6. Remove the TouchPad board (5).

7. If it is necessary to replace the TouchPad board cable, release the TouchPad board cable (1) from

the TouchPad board. (The TouchPad board cable is secured to the TouchPad board with double­sided adhesive.)

8. Release the ZIF connector (2) to which the TouchPad board cable is attached, and then disconnect

the TouchPad board cable (3) from the TouchPad board.

Reverse this procedure to install the TouchPad board.

Component replacement procedures 41

RTC battery

Description Spare part number

RTC battery 697917-001

Before removing the RTC battery, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

5. Remove the front speakers (see Front speakers on page 36).

6. Remove the battery (see Battery on page 38).

Remove the RTC battery:

1. Disconnect the battery cable from the system board.

the computer on, and then shut it down through the operating system.

2. Release the ZIF connector (1) to which the fingerprint reader board cable is attached, and then

disconnect the fingerprint reader board cable from the fingerprint reader board.

3. Disconnect the RTC battery cable (2) from the system board.

42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

4. Detach and remove the RTC battery (3) from the system board. (The RTC battery is secured to

the system board with double-sided adhesive.)

Reverse this procedure to install the RTC battery.

Fingerprint reader board

Description Spare part number

Fingerprint reader board

NOTE: The fingerprint reader board spare part kit does not include the fingerprint reader board

bracket or fingerprint reader board cable. The fingerprint reader board bracket is available using spare
part number 818116-001. The fingerprint reader board cable is available using spare part number
818107-001.

Before removing the fingerprint reader board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

5. Remove the front speakers (see Front speakers on page 36).

6. Remove the battery (see Battery on page 38).

818089-001

Remove the fingerprint reader board:

1. Disconnect the battery cable from the system board.

Component replacement procedures 43

2. Release the ZIF connector (1) to which the fingerprint reader board cable is attached, and then

disconnect the fingerprint reader board cable from the system board.

3. Release the fingerprint reader board cable (2) from the TouchPad board. (The fingerprint reader board

cable is secured to the TouchPad board with double-sided adhesive.)

4. Release the ZIF connector (3) to which the card reader board cable is attached, and then disconnect

the card reader board cable from the system board.

5. Remove the two Phillips PM2.0×3.3 screws (4) that secure the fingerprint reader board to

the top cover.

6. Remove the fingerprint reader board bracket (5).

44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

7. Remove the fingerprint reader board (6).

8. If it is necessary to replace the fingerprint reader board cable, release the ZIF connector (1) to which

the fingerprint reader board cable is attached, and then disconnect the fingerprint reader board
cable (2) from the fingerprint reader board.

Reverse this procedure to install the fingerprint reader board.

Component replacement procedures 45

Subwoofer

Description Spare part number

Subwoofer (includes cable and 2 rubber isolators) 818130-001

Before removing the subwoofer, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

Remove the subwoofer:

1. Disconnect the battery cable from the system board.

the computer on, and then shut it down through the operating system.

2. Disconnect the subwoofer cable (1) from the system board.

3. Remove the two Phillips PM2.0×2.2 broad head screws (2) that secure the subwoofer to the top cover.

46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

4. Remove the subwoofer (3).

NOTE: When removing the subwoofer, make note of the location of the rubber isolators (4). Failure to

properly install or damage to these isolators can result in degraded subwoofer performance.

Fan

Reverse this procedure to install the subwoofer.

Description Spare part number

For use only on computer models equipped with a graphics subsystem with discrete memory 818110-001

For use only on computer models equipped with a graphics subsystem with UMA memory 818109-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of

the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature
sensor and is designed to turn on automatically when high temperature conditions exist. These conditions
are affected by high external temperatures, system power consumption, power management/battery
conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced
through the ventilation grill located on the left side of the computer.

Before removing the fan, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

Remove the fan:

Component replacement procedures 47

1. Disconnect the battery cable from the system board.

NOTE: Steps 2 through 7 apply to computer models equipped with a graphics subsystem with discrete

memory. See steps 8 through 10 for fan removal steps for computer models equipped with a graphics
subsystem with UMA memory.

2. Release the power connector cable from the retention clips (1) built into the fan housing.

3. Disconnect the right fan cable (2) from the system board.

4. Remove the four Phillips PM2.5×4.4 screws (3) that secure the fan to the top cover.

5. Lift the fan (4) until the left fan cable is accessible.

6. Disconnect the left fan cable (5) from the system board.

48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

7. Remove the fan.

NOTE: Steps 8 through 10 apply to computer models equipped with a graphics subsystem with UMA

memory. See steps 2 through 7 for fan removal steps for computer models equipped with a graphics
subsystem with discrete memory.

8. Disconnect the fan cable (1) from the system board.

9. Remove the three Phillips PM2.5×4.4 screws (2) that secure the fan to the top cover.

10. Remove the fan (3).

Reverse this procedure to install the fan.

RJ45 cover

Description Spare part number

RJ45 cover 818114-001

Before removing the RJ45 cover, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

Remove the RJ45 cover:

1. Disconnect the battery cable from the system board.

the computer on, and then shut it down through the operating system.

Component replacement procedures 49

2. Remove the two Phillips PM2.5×8.8 screws (1) that secure the RJ45 cover and the right display hinge to

the top cover.

3. Release the right display hinge (2) by swinging it up and back.

4. Remove the RJ45 cover (3).

Reverse this procedure to install the RJ45 cover.

50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Security cable slot bracket

Description Spare part number

Security cable slot bracket 818115-001

Before removing the security cable slot bracket, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

Remove the RJ45 cover:

1. Disconnect the battery cable from the system board.

2. Remove the two Phillips PM2.5×8.8 screws (1) that secure the security cable slot bracket to

the top cover.

Component replacement procedures 51

3. Remove the security cable slot bracket (2).

Reverse this procedure to install the security cable slot bracket.

System board

NOTE: The system board spare part kit includes replacement thermal material.

Description Spare part number

Equipped with an Intel Core i7-6700HQ 2.60-GHz (SC turbo up to 3.50-GHz) quad core processor (6.0-GB
L3 cache, 1600-MHz FSB, 45 W [cTDP to 35 W]), an nVIDIA N16P-GT (GeForce GTX 950M) graphics
subsystem with 4096-MB of discrete video memory, 4.0-GB of system memory, and the Windows 10 or
Windows 8 operating system

Equipped with an Intel Core i7-6700HQ 2.60-GHz (SC turbo up to 3.50-GHz) quad core processor (6.0-GB
L3 cache, 1600-MHz FSB, 45 W [cTDP to 35 W]), an nVIDIA N16P-GT (GeForce GTX 950M) graphics
subsystem with 4096-MB of discrete video memory, 4.0-GB of system memory, and a non-Windows
operating system

Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) dual core processor (4.0-GB
L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16P-GT (GeForce GTX 950M) graphics subsystem with
4096-MB of discrete video memory, 4.0-GB of system memory, and the Windows 10 or Windows 8
operating system

Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) dual core processor (4.0-GB
L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16P-GT (GeForce GTX 950M) graphics subsystem with
4096-MB of discrete video memory, 4.0-GB of system memory, and a non-Windows operating system

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) dual core processor (3.0-GB
L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16P-GT (GeForce GTX 950M) graphics subsystem with
4096-MB of discrete video memory, 4.0-GB of system memory, and the Windows 10 or Windows 8
operating system

829092-601

829092-001

818134-601

818134-001

829091-601

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) dual core processor (3.0-GB
L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16P-GT (GeForce GTX 950M) graphics subsystem with
4096-MB of discrete video memory, 4.0-GB of system memory, and a non-Windows operating system

52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

829091-001

Description Spare part number

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) dual core processor (3.0-GB
L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16S-GT-B (GeForce 940M) graphics subsystem with 2048­MB of discrete video memory, 4.0-GB of system memory, and the Windows 10 or Windows 8
operating system

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) dual core processor (3.0-GB
L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16S-GT-B (GeForce 940M) graphics subsystem with 2048­MB of discrete video memory, 4.0-GB of system memory, and a non-Windows operating system

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) dual core processor (3.0-GB
L3 cache, 1600-MHz FSB, 15 W), an Intel HD Graphics 5500 UMA graphics memory subsystem, 4.0-GB
of system memory, and the Windows 10 or Windows 8 operating system

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) dual core processor (3.0-GB
L3 cache, 1600-MHz FSB, 15 W), an Intel HD Graphics 5500 UMA graphics memory subsystem, 4.0-GB
of system memory, and a non-Windows operating system

Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) dual core processor (3.0-GB
L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16P-GT (GeForce GTX 950M) graphics subsystem with
4096-MB of discrete video memory, 4.0-GB of system memory, and the Windows 10 or Windows 8
operating system

Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) dual core processor (3.0-GB
L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16P-GT (GeForce GTX 950M) graphics subsystem with
4096-MB of discrete video memory, 4.0-GB of system memory, and a non-Windows operating system

Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) dual core processor (3.0-GB
L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16S-GT-B (GeForce 940M) graphics subsystem with 2048­MB of discrete video memory, 4.0-GB of system memory, and the Windows 10 or Windows 8
operating system

829090-601

829090-001

829089-601

829089-001

818133-601

818133-001

818132-601

Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) dual core processor (3.0-GB
L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16S-GT-B (GeForce 940M) graphics subsystem with 2048­MB of discrete video memory, 4.0-GB of system memory, and a non-Windows operating system

Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) dual core processor (3.0-GB
L3 cache, 1600-MHz FSB, 15 W), an Intel HD Graphics 5500 UMA graphics memory subsystem, 4.0-GB
of system memory, and the Windows 10 or Windows 8 operating system

Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) dual core processor (3.0-GB
L3 cache, 1600-MHz FSB, 15 W), an Intel HD Graphics 5500 UMA graphics memory subsystem, 4.0-GB
of system memory, and a non-Windows operating system

818132-001

818131-601

818131-001

Before removing the system board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28), and then remove the following components:

a. Battery (see Battery on page 38)

b. Fan (see Fan on page 47)

c. RJ45 cover (see RJ45 cover on page 49)

d. Security cable slot bracket (see Security cable slot bracket on page 51)

Component replacement procedures 53

When replacing the system board, be sure that the following components are removed from
the defective system board and installed on the replacement system board:

●

WLAN module (see WLAN module on page 32)

●

Heat sink (see Heat sink on page 56)

●

Memory module (see Memory module on page 34)

Remove the system board:

1. Disconnect the following cables from the system board:

●

(1) WLAN antenna cables from the terminals on the WLAN module

NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal.

The #2/black WLAN antenna cable connects to the WLAN module #2/Aux terminal.

●

(2) Subwoofer cable

●

(3) Power connector cable

●

(4) Hard drive ZIF connector cable

●

(5) TouchPad board ZIF connector cable

●

(6) Keyboard backlight ZIF connector cable

2. Disconnect the following cables from the system board:

●

(1) Keyboard ZIF connector cable

●

(2) Fingerprint reader board ZIF connector cable

●

(3) RTC battery cable

●

(4) Card reader board ZIF connector cable

●

(5) Front speakers cable

54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

●

(6) Left speaker cable

●

(7) Display panel cable

3. Remove the Phillips PM2.0×3.3 screw (1) that secures the system board to the top cover.

4. Remove the Phillips PM2.5×8.8 screw (2) that secures the left display hinge and the system board to

the top cover.

5. Release the left display hinge (3) by swinging it up and back.

6. Lift the left side of the system board (1) until it rests at an angle.

Component replacement procedures 55

7. Remove the system board (2) by sliding it up and to the left at an angle.

Reverse this procedure to install the system board.

Heat sink

NOTE: The heat sink spare part kit includes replacement thermal material.

Before removing the heat sink, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28), and then remove the following components:

Description Spare part number

For use only on computer models equipped with an Intel i7 processor and a graphics subsystem with
discrete memory

For use only on computer models equipped with an Intel i5 processor and a graphics subsystem with
discrete memory

For use only on computer models equipped with a graphics subsystem with UMA memory 818111-001

830213-001

818112-001

the computer on, and then shut it down through the operating system.

a. Battery (see Battery on page 38)

b. Fan (see Fan on page 47)

c. RJ45 cover (see RJ45 cover on page 49)

56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

d. Security cable slot bracket (see Security cable slot bracket on page 51)

e. System board (see System board on page 52)

Remove the heat sink:

NOTE: Steps 1 and 2 apply to computer models equipped with a graphics subsystem with discrete memory.

See steps 3 and 4 for heat sink removal steps for computer models equipped with a graphics subsystem with
UMA memory.

1. Following the 1, 2, 3, 4, 5, 6, 7 sequence stamped into the heat sink, remove the seven Phillips

PM2.0×3.3 screws (1) that secure the heat sink to the system board.

2. Remove the heat sink (2).

NOTE: Due to the adhesive quality of the thermal material located between the heat sink

and system board components, it may be necessary to move the heat sink from side to side to detach it.

NOTE: Steps 3 and 4 apply to computer models equipped with a graphics subsystem with UMA

memory. See steps 1 and 2 for heat sink removal steps for computer models equipped with a graphics
subsystem with discrete memory.

3. Following the 1, 2, 3, 4 sequence stamped into the heat sink, remove the four Phillips PM2.0×3.3

screws (1) that secure the heat sink to the system board.

Component replacement procedures 57

4. Remove the heat sink (2).

NOTE: Due to the adhesive quality of the thermal material located between the heat sink

and system board components, it may be necessary to move the heat sink from side to side to detach it.

5. The thermal material must be thoroughly cleaned from the surfaces of the heat sink

and the system board each time the heat sink is removed. Replacement thermal material is included
with the heat sink and system board spare part kits.

Thermal paste is used on the processor (1) and the heat sink section (2) that services it, and on
the graphics subsystem component (3) and the heat sink section (4) that services it.

Thermal paste is used on the processor (1) and the heat sink section (2).

58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Reverse this procedure to install the heat sink.

Left speaker

Description Spare part number

Left speaker (includes cable) 818129-001

Before removing the left speaker, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28), and then remove the following components:

the computer on, and then shut it down through the operating system.

a. Battery (see Battery on page 38)

b. Fan (see Fan on page 47)

c. RJ45 cover (see RJ45 cover on page 49)

d. Security cable slot bracket (see Security cable slot bracket on page 51)

e. System board (see System board on page 52)

Remove the left speaker:

1. Remove the two Phillips PM2.0×3.3 screws (1) that secure the left speaker to the top cover.

Component replacement procedures 59

2. Remove the left speaker (2).

Reverse this procedure to install the left speaker.

Card reader board

Description Spare part number

Card reader board

NOTE: The card reader board spare part kit does not include the card reader board cable. The card

reader board cable is available using spare part number 818106-001.

Before removing the card reader board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28), and then remove the following components:

a. Battery (see Battery on page 38)

b. Fan (see Fan on page 47)

c. RJ45 cover (see RJ45 cover on page 49)

d. Security cable slot bracket (see Security cable slot bracket on page 51)

818122-001

e. System board (see System board on page 52)

f. Left speaker (see Left speaker on page 59)

Remove the card reader board:

60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

1. Remove the two Phillips PM2.0×2.2 broad head screws (1) that secure the card reader board to

the top cover.

2. Release the two pieces of grounding tape (2) that secure the card reader board to the top cover.

3. Release the card reader board (3) from the opening in the top cover by lifting it up and away from

the top cover.

4. Remove the card reader board (4).

Reverse this procedure to install the card reader board.

Power connector cable

Description Spare part number

Power connector cable

NOTE: The power connector cable spare part kit does not include the power connector cable bracket.

The power connector cable bracket is available using spare part number 818117-001.

Before removing the power connector cable, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28), and then remove the following components:

a. Battery (see Battery on page 38)

b. Fan (see Fan on page 47)

818108-001

Component replacement procedures 61

c. RJ45 cover (see RJ45 cover on page 49)

d. Security cable slot bracket (see Security cable slot bracket on page 51)

e. System board (see System board on page 52)

Remove the power connector cable:

1. Remove the Phillips PM2.0×3.3 screw (1) that secures the power connector cable and bracket to

the top cover.

2. Remove the power connector cable bracket (2).

The power connector cable bracket is available using spare part number 818117-001.

3. Remove the power connector cable (3).

Reverse this procedure to install the power connector cable.

Display assembly

Before removing the display assembly, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 28).

5. Disconnect the battery cable from the system board (see Battery on page 38).

6. Remove the RJ45 cover (see RJ45 cover on page 49).

7. Remove the security cable slot bracket (see Security cable slot bracket on page 51).

Remove the display assembly:

62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/

black WLAN antenna cable connects to the WLAN module #2/Aux terminal.

NOTE: Step 2 applies only to computer models equipped with a graphics subystem with

discrete memory.

2. Release the wireless antenna cables from the retention clip (2) built into the fan.

3. Disconnect the display panel cable (3) from the system board.

4. Remove the Phillips PM2.5×8.8 screw (1) that secures the left display hinge to the top cover.

5. Release the left display hinge (2) by swinging it up and back.

Component replacement procedures 63

6. Slide the top cover (3) forward and remove the display assembly.

7. If it is necessary to replace the display bezel:

a. Remove the two display bezel screw covers (1).

The display bezel screw covers are available in the Bezel Trim Kit, spare part number 818102-001.

b. Remove the two Phillips PM2.0×3.3 screws (2) that secure the display bezel to the display

back cover.

c. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of

the display bezel until the bezel disengages from the display back cover.

64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

d. Remove the display bezel (4).

NOTE: When removing the display bezel, make note of the location of the double-sided adhesive

strip (5) on the display back cover.

The display bezel is available using spare part number 818101-001.

8. If it is necessary to replace the webcam/microphone module:

a. Remove the display bezel.

b. Detach the webcam/microphone module (1) from the display back cover. (The webcam/

microphone module is attached to the display back cover with double-sided adhesive.)

c. Disconnect the webcam/microphone module cable (2) from the webcam/microphone module.

(The webcam/microphone module cable is part of the display panel cable.)

d. Remove the webcam/microphone module (3).

The webcam/microphone module is available using spare part number 812714-001.

Component replacement procedures 65

9. If it is necessary to replace the display panel:

a. Remove the display bezel.

b. Remove the four Phillips PM2.0×3.3 screws that secure the display panel to the display back cover.

CAUTION: Before turning the display panel upside down, make sure the work surface is clear of

tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to
the display panel.

c. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in

front of the display back cover.

d. Release the adhesive strip (2) that secures the display panel cable connector to the display panel.

e. Disconnect the display panel cable (3) from the display panel.

The display bezel is available using the following spare part numbers:

●

833717-001 – 14.0-in, FHD, WLED, AntiGlare (1920×1080), slim (3.0-mm), UWVA eDP 1.2

●

818124-001 – 14.0-in, FHD, WLED, AntiGlare (1920×1080), slim (3.0-mm), SVA eDP 1.2

●

818123-001 – 14.0-in, HD, WLED, AntiGlare (1366×768), flat (3.6-mm), SVA eDP 1.2

66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

10. If it is necessary to replace the display hinges:

a. Remove the display bezel.

b. Remove the display panel.

c. Remove the three Phillips PM2.5×2.3 broad head screws (1) that secure the display hinge cover to

the display back cover.

d. Release the display hinge cover by twisting the top edge (2) of the display hinge cover up

and forward.

Component replacement procedures 67

e. Remove the display hinge cover (3).

The display hinge cover is available using spare part number 818120-001.

f. Release the ground tape (1) that secures the display hinges to the display back cover.

g. Remove the six Phillips PM2.5×2.2 broad head screws (2) that secure the display hinges to

the display back cover.

h. Remove the display hinges (3).

The display hinges are available using spare part number 818119-001.

68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

11. If it is necessary to replace the display panel cable:

a. Remove the display bezel.

b. Remove the display panel.

c. Remove the display hingecover.

d. Disconnect the webcam/microphone module cable (1) from the webcam/microphone module.

(The webcam/microphone module cable is part of the display panel cable.)

e. Release the ground tape (2) that secures the display panel cable to the display back cover.

f. Release the display panel cable from theclips (3) and routing channel built into

the display back cover.

g. Remove the display panel cable (4).

The display panel cable is available using spare part number 818104-001.

12. If it is necessary to replace the wireless antenna cables and transceivers:

a. Remove the display bezel.

b. Remove the display panel.

c. Remove the display hingecover.

d. Release the wireless antenna transceivers (1) from the display back cover. (The wireless antenna

transceivers are attached to the display back cover with double-sided adhesive.)

e. Release the ground tape (2) that secures the display panel cable to the display back cover.

f. Release the wireless antenna cable from theclips (3) built into the display back cover.

Component replacement procedures 69

g. Remove the wireless antenna cable and transceivers (4).

The wireless antenna is available using spare part number 818097-001.

Reverse this procedure to install the display assembly subcomponents.

70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

7 Using Setup Utility (BIOS) – Windows 10

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode,
cannot access Setup Utility.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode,
cannot access Setup Utility.

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, quickly press esc, and then press f10.

●

Tablets without keyboards:

1. Turn on or restart the tablet, and then quickly hold down the volume down button.

‒ or –

Turn on or restart the tablet, and then quickly hold down the Windows button.

2. Tap f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Starting Setup Utility (BIOS) 71

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on
your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS):

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, and then select Specifications.

‒ or –

▲ Use Setup Utility (BIOS).

To use Setup Utility (BIOS):

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 71).

2. Select Main, select System Information, and then make note of the BIOS version.

3. Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 72.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Click Updates, and then click Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on

your computer. If the update is more recent than your BIOS version, make a note of the date,

72 Chapter 7 Using Setup Utility (BIOS) – Windows 10

name, or other identifier. You may need this information to locate the update later, after it has
been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file

from your hard drive.

Synchronizing a tablet and keyboard (select products only)

For a tablet with a detachable keyboard, when you attach the tablet to the keyboard and restart
the computer, Setup Utility (BIOS) checks to see if the Embedded Controller firmware on the keyboard needs
to be synchronized. If so, synchronization begins. If the synchronization is interrupted, a notification screen
displays for 10 seconds before the tablet restarts and attempts to synchronize again.

NOTE: The Embedded Controller firmware will synchronize ONLY if the tablet or keyboard battery is more

than 50% charged, or if your tablet is connected to AC power.

Synchronizing a tablet and keyboard (select products only) 73

8 Using HP PC Hardware Diagnostics (UEFI) –

Windows 10

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.

NOTE: To start BIOS on a convertible computer, your computer must be in notebook mode and you must

use the keyboard attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot
access BIOS.

To start HP PC Hardware Diagnostics UEFI:

1. Start BIOS:

●

Computers or tablets with keyboards:

▲ Turn on or restart the computer, quickly press esc.

●

Tablets without keyboards:

▲ Turn on or restart the tablet, and then quickly hold down the volume down button.

‒ or –

Turn on or restart the tablet, and then quickly hold down the Windows button.

2. Press or tap f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 75.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow

the on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test.

NOTE: If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc.

74 Chapter 8 Using HP PC Hardware Diagnostics (UEFI) – Windows 10

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

There are two options to download HP PC Hardware Diagnostics to a USB device:

Download the latest UEFI version:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.

Download any version of UEFI for a specific product:

1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.

2. Click Drivers & Downloads.

3. In the text box, enter the product name, and then click Go.

– or –

Click Find Now to let HP automatically detect your product.

4. Select your computer, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version

you want.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 75

9 Using Setup Utility (BIOS) – Windows 8

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount
of system and extended memory.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

▲

Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your
computer.

BIOS version information (also known as ROM date and System BIOS) can be accessed from the Start screen
by typing support, selecting the HP Support Assistant app, selecting My computer, and then selecting

System Information, or by using Setup Utility (BIOS).

To use Setup Utility (BIOS):

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 76).

2. Select Main, and then make note of the BIOS version.

3. Select Exit, select Exit Discarding Changes, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 77.

76 Chapter 9 Using Setup Utility (BIOS) – Windows 8

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the AC
adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in
an optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. From the Start screen, type support, and then select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the taskbar.

2. Click Updates and tune-ups, and then click Check for HP updates now.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on

your computer. If the update is more recent than your BIOS version, make a note of the date,
name, or other identifier. You may need this information to locate the update later, after it has
been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. From the Start screen, type file, and then select File Explorer.

‒ or –

From the Windows desktop, right-click the Start button, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file

from your hard drive.

Updating Setup Utility (BIOS) 77

10 Using HP PC Hardware Diagnostics (UEFI) –

Windows 8

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by
the operating system or other software components.

To start HP PC Hardware Diagnostics (UEFI):

1. To start Setup Utility, turn on or restart the computer, quickly press esc.

2. Press or tap f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 81.

b. Hard drive

c. Setup Utility (BIOS)

3. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you

want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test, press or tap esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.

Download any version of UEFI for a specific product:

1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.

2. Click Drivers & Downloads.

3. In the text box, enter the product name, and then click Go.

– or –

Click Find now to let HP automatically detect your product.

4. Select your computer model, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version

you want.

78 Chapter 10 Using HP PC Hardware Diagnostics (UEFI) – Windows 8

11 Using Setup Utility (BIOS) and HP PC

Hardware Diagnostics (UEFI) – Windows 7

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

Starting Setup Utility (BIOS)

▲

To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.

NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

Updating the BIOS

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your
computer.

BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Setup Utility (BIOS).

To use Setup Utility (BIOS):

1. Start Setup Utility (BIOS).

2. Use the arrow keys to select Main, and then make note of your current BIOS version.

3. To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to select

Exit > Exit Discarding Changes, and then press enter.

To check for later BIOS versions, see Downloading a BIOS update on page 80.

Starting Setup Utility (BIOS) 79

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep or Hibernation.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Select Start, type hp support assistant, and then select the HP Support Assistant program.

2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to

download.

3. At the download area, follow these steps:

a. Identify the BIOS update that is later than the BIOS version currently installed on your computer. If

the update is more recent than your BIOS version, make a note of the date, name, or other
identifier. You may need this information to locate the update later, after it has been downloaded
to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:

1. Open Windows Explorer by selecting Start > Computer.

2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file

from your hard drive.

Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.

80 Chapter 11 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) – Windows 7

To start HP PC Hardware Diagnostics UEFI:

1. Turn on or restart the computer, quickly press esc, and then press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 78.

b. Hard drive

c. Setup Utility (BIOS)

2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you

want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.

Download any version of UEFI for a specific product:

1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.

2. Click Drivers & Downloads.

3. In the text box, enter the product name, and then click Go.

– or –

Click Find now to let HP automatically detect your product.

4. Select your computer model, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you

want.

Using HP PC Hardware Diagnostics (UEFI) 81

12 Specifications

Computer specifications

Metric U.S.

Dimensions:

Width 34.50 cm 13.58 in

Depth 24.60 cm 9.69 in

Height 2.27 cm 0.89 in

Weight: 1.99 kg 4.41 lb

Input power

Operating voltage and current 19.5 V dc @ 2.31 A – 45 W

Temperature

19.5 V dc @ 3.33 A – 65 W

19.5 V dc @ 4.62 A – 90 W

19.5 V dc @ 6.15 A – 120 W

Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating (14.7 to 10.1 psia) -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating (14.7 to 4.4 psia) -15 m to 12,192 m -50 ft to 40,000 ft

Shock

Operating 125 g, 2 ms, half-sine

Nonoperating 200 g, 2 ms, half-sine

Random vibration

Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate

Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range

of temperatures.

82 Chapter 12 Specifications

13 Backing up, restoring, and recovering –

Windows 10

This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.

●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to the HP support assistant app.

▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning any recovery process.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.

●

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)

on page 84. For information on the recovery options that are available using the recovery media, see
Using Windows Tools on page 85.

●

Use Windows tools to create system restore points and create backups of personal information.

For more information, see Recovering using HP Recovery Manager on page 86.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating recovery media and backups 83

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.

●

If your computer does not list the Windows partition and the Recovery partition, you can obtain
recovery media for your system from support. See the Worldwide Telephone Numbers booklet included
with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/

support, select your country or region, and follow the on-screen instructions.

You can use Windows tools to create system restore points and create backups of personal information,

Using Windows tools on page 61.

see

●

If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can
be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls
the original operating system and software programs that were installed at the factory and then
configures the settings for the programs. HP Recovery media can also be used to customize the system
or restore the factory image if you replace the hard drive.

◦

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.

◦

HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.

◦

To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a
high-quality blank USB flash drive.

◦

If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with
the computer. You can also find contact information on the HP website. Go to http://www.hp.com/

support, select your country or region, and follow the on-screen instructions.

◦

Be sure that the computer is connected to AC power before you begin creating the recovery media.

◦

The creation process can take an hour or more. Do not interrupt the creation process.

◦

If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.

To create HP Recovery media:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 86.

84 Chapter 13 Backing up, restoring, and recovering – Windows 10

Using Windows Tools

You can create recovery media, system restore points, and backups of personal information using
Windows tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.

▲

Select the Start button, and then select the Get started app.

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:

IMPORTANT: Not all methods are available on all products.

●

Windows offers several options for restoring from backup, refreshing the computer, and resetting
the computer to its original state. For more information see the Get started app.

▲ Select the Start button, and then select the Get started app.

●

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers
and/or applications option (select products only) of HP Recovery Manager to reinstall the individual
application or driver.

▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications

●

If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using Recovering using HP Recovery Manager on page 86. If you
have not already created recovery media, see Creating HP Recovery media (select products only)

on page 84.

●

On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 86.

●

On select products, if you want to remove the recovery partition to reclaim hard drive space,
HP Recovery Manager offers the Remove Recovery Partition option.

For more information, see Removing the Removing the HP Recovery partition (select products only)

on page 88.

, and then follow the on-screen instructions.

Using Windows Tools 85

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using
the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery

media (select products only) on page 84.

What you need to know before you get started

●

HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's website
or reinstall the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct

computer issues.

●

To use the Factory Reset option (select products only), you must use HP Recovery media. If you have
not already created recovery media, see Creating HP Recovery media (select products only) on page 84.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does
not work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from
the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on­screen instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then configures the settings for
the programs that were installed at the factory.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from
the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software
that was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

86 Chapter 13 Backing up, restoring, and recovering – Windows 10

Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select Recovery Manager, and then select

HP Recovery Environment.

‒ or –

For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.

For tablets without keyboards:

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

‒ or –

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal files.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See Changing the computer boot order on page 88.

3. Follow the on-screen instructions.

Restore and recovery 87

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change
the selection to an optical drive or a USB flash drive.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Insert the HP Recovery media.

2. Access BIOS:

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

‒ or –

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.

3. Select the optical drive or USB flash drive from which you want to boot.

4. Follow the on-screen instructions.

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 84.

NOTE: The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

88 Chapter 13 Backing up, restoring, and recovering – Windows 10

14 Backing up, restoring, and recovering –

Windows 8

This chapter provides information about the following processes. The information in the chapter is standard
procedure for most models.

●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to Help and Support.

▲

From the Start screen, type help, and then select Help and Support.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select models only. Choose
the available method according to your computer model.

●

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select models only)

on page 89. For information on the recovery options that are available using the recovery media, see
Recovering using HP Recovery Manager on page 91.

●

Use Windows tools to create system restore points and create backups of personal information.

For more information, see Using Windows tools on page 90.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select models only)

IMPORTANT: If your computer does not list a Create recovery media option, you can obtain recovery media

for your system from HP. See the Worldwide Telephone Numbers booklet included with the computer. You
can also find contact information on the HP website. Go to http://www.hp.com/support, select your country
or region, and follow the on-screen instructions.

HP Recovery Manager is a software program that allows you to create recovery media (using either a flash
drive or a set of DVDs) after you successfully set up the computer. HP Recovery media can be used to
perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original
operating system and software programs that were installed at the factory and then configures the settings
for the programs. HP Recovery media can also be used to customize the system or restore the factory image
if you replace the hard drive.

●

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in
a safe place.

●

HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.

Creating recovery media and backups 89

●

To create recovery discs, your computer must have an optical drive with DVD writer capability, and you
must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable
discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not
compatible with HP Recovery Manager software. Or, instead, you can use a high-quality blank USB flash
drive.

●

If your computer does not include an integrated optical drive with DVD writer capability, but you would
like to create DVD recovery media, you can use an external optical drive (purchased separately) to
create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on
the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If
you cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. See

Worldwide Telephone Numbers booklet included with the computer. You can also find contact

the
information on the HP website. Go to http://www.hp.com/support, select your country or region,
and follow the on-screen instructions.

●

Be sure that the computer is connected to AC power before you begin creating the recovery media.

●

The creation process can take an hour or more. Do not interrupt thecreation process.

●

If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP
Recovery Manager will finish burning thecurrent DVD. The next time you start HP Recovery Manager,
you will be prompted to continue.

To create HP Recovery media:

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 91.

Using Windows tools

You can use Windows tools to create system restore points and create backups of personal information.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see Help and Support.

▲

From the Start screen, type help, and then select Help and Support.

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:

IMPORTANT: Not all methods are available on all models.

●

Windows offers several options for restoring from backup, refreshing the computer, and resetting
the computer to its original state. For more information see Help and Support.

▲

From the Start screen, type help, and then select Help and Support.

●

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers
and/or applications option of HP Recovery Manager to reinstall the individual application or driver.

▲

From the Start screen, type recovery, select HP Recovery Manager, select Reinstall drivers
and/or applications

90 Chapter 14 Backing up, restoring, and recovering – Windows 8

, and then follow the on-screen instructions.