Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Celeron,
and Core are trademarks of Intel Corporation in
the U.S. and other countries. Microsoft
and Windows are U.S. registered trademarks of
the Microsoft group of companies.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10 or Windows 8. This computer may
require upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 or Windows 8
functionality. See http://www.microsoft.com
for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Second Edition: September 2015
First Edition: June 2015
Document Part Number: 807023-002
Important Notice about Customer Self-Repair Parts
CAUTION:The computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void the warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the useraccessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).
Front ....................................................................................................................................................................... 9
Left side ............................................................................................................................................................... 10
Right side ............................................................................................................................................................. 12
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components ............................................................................................................................. 16
Miscellaneous parts ............................................................................................................................................. 22
4 Removal and replacement procedures preliminary requirements .................................................................... 23
Service considerations ........................................................................................................................................ 23
Plastic parts ....................................................................................................................................... 23
Cables and connectors ...................................................................................................................... 24
Hard drive .......................................................................................................................................... 30
Fan ..................................................................................................................................................... 47
Updating the BIOS ................................................................................................................................................ 79
Determining the BIOS version ........................................................................................................... 79
Downloading a BIOS update .............................................................................................................. 80
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 80
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 81
13 Backing up, restoring, and recovering – Windows 10 ..................................................................................... 83
Creating recovery media and backups ................................................................................................................ 83
Creating HP Recovery media (select products only) ........................................................................ 84
Using Windows Tools ........................................................................................................................................... 85
Restore and recovery .......................................................................................................................................... 85
Recovering using HP Recovery Manager .......................................................................................... 86
What you need to know before you get started ............................................................ 86
Using the HP Recovery partition (select products only) ................................................ 87
Using HP Recovery media to recover ............................................................................. 87
Changing the computer boot order ................................................................................ 88
Removing the HP Recovery partition (select products only) ......................................... 88
14 Backing up, restoring, and recovering – Windows 8 ...................................................................................... 89
Creating recovery media and backups ................................................................................................................ 89
Creating HP Recovery media (select models only) ........................................................................... 89
Using Windows tools ........................................................................................................................................... 90
Restore and recovery .......................................................................................................................................... 90
Recovering using HP Recovery Manager .......................................................................................... 91
What you need to know before you get started ............................................................ 91
Using the HP Recovery partition (select models only) .................................................. 92
Using HP Recovery media to recover ............................................................................. 92
Changing the computer boot order ................................................................................ 92
Removing the HP Recovery partition (select models only) ........................................... 93
15 Backing up, restoring, and recovering – Windows 7 ...................................................................................... 94
Creating recovery media to recover the original system ................................................................. 94
What you need to know .................................................................................................. 94
Creating the recovery media ........................................................................ 95
ix
Creating system restore points ........................................................................................................ 95
What you need to know .................................................................................................. 95
Creating a system restore point ..................................................................................... 95
Backing up system and personal information .................................................................................. 95
Tips for a successful backup ........................................................................................... 96
What you need to know .................................................................................................. 96
Creating a backup using Windows Backup and Restore ................................................ 96
Restore and recovery .......................................................................................................................................... 97
Restoring to a previous system restore point .................................................................................. 97
Restoring specific files ...................................................................................................................... 97
Restoring specific files using Windows Backup and Restore ......................................... 97
Recovering the original system using HP Recovery Manager .......................................................... 97
What you need to know .................................................................................................. 97
Recovering using HP Recovery partition (select models only) ...................................... 98
Recovering using the recovery media ............................................................................ 98
Changing the computer boot order .............................................................. 98
16 Power cord set requirements .................................................................................................................... 100
Requirements for all countries ......................................................................................................................... 100
Requirements for specific countries and regions ............................................................................................. 101
Index ........................................................................................................................................................... 104
x
1Product description
CategoryDescription
Product NameHP ENVY Notebook (model numbers used: 14-j000 through 14-j099)
HDMI version 1.4 output supporting 1920×1080 @ 60 Hz
USB 3.0 ports (3)
Keyboard/ pointing
devices
Power requirementsSupport for the following battery: 3-cell, 55-WHr, 4.56-AHr, Li-ion
Support for the following AC adapters:
Full-size, backlit, island-style keyboard
HP Control Zone TrackPad
Clickpad with image sensor
Multitouch gestures enabled
Support for Microsoft® Windows® 8 Modern Trackpad Gestures
Taps enabled as default
●
120-W AC adapter (PFC, S-3P, 3-wire, 4.5-mm)
●
90-W AC adapter (PFC, S-3P, 3-wire, 4.5-mm)
●
65-W AC adapter (non-PFC, S-3P, 3-wire, 4.5-mm)
●
65-W HP Smart AC adapter (non-PFC, EM, 3-wire, 4.5-mm)
2Chapter 1 Product description
CategoryDescription
Power requirements
(operating system)
Security
Operating system
ServiceabilityEnd-user replaceable parts:
●
45-W HP Smart AC adapter (non-PFC, RC, 3-wire, 4.5-mm)
●
Fingerprint reader with software support (HP Simple Pass)
●
Security cable slot
●
Trusted platform module (TPM) 2.0
●
Windows 10
●
Windows 8.1 Home Basic (64-bit, for use only in the People’s Republic of China)
●
Windows 8.1 Home High End
●
Windows 8.1 (CPPP, for use only in the People’s Republic of China)
●
Windows 7 Professional (64-bit)
●
AC adapter
●
Battery
●
Hard drive
●
Memory module
●
WLAN module
3
2External component identification
Display
ItemComponentDescription
(1)Internal display switchTurns off the display and initiates Sleep if the display is
closed while the power is on.
NOTE: The internal display switch is not visible from
the outside of the computer.
(2)WLAN antennas (2)*Send and receive wireless signals to communicate
with WLANs.
(3)Internal microphones (2)Record sound.
(4)Webcam lightOn: The webcam is in use.
(5)WebcamRecords video and captures photographs. Some models
allow you to video conference and chat online using
streaming video.
To use the webcam:
●
Windows 10 – Type camera in the taskbar search
box, and then select Camera.
●
Windows 8 – Access HP Support Assistant. To
access HP Support Assistant on the Start screen,
select the HP Support Assistant app.
4Chapter 2 External component identification
ItemComponentDescription
●
NOTE: The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region.
To access this document:
Windows 10:
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Windows 8 or Windows 7:
▲
Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.
Buttons, speakers, and fingerprint reader
Windows 7 – Select Start > All Programs >
Communication and Chat > HP WebCam.
ItemComponentDescription
(1)Speakers (2)Produce sound.
(2)Power button
●
When the computer is off, press the button to turn
on the computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press
the button briefly to exit Sleep.
●
When the computer is in Hibernation, press
the button briefly to exit Hibernation.
Buttons, speakers, and fingerprint reader5
ItemComponentDescription
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold
the power button down for at least 5 seconds to turn off
the computer.
To learn more about your power settings:
Windows 10: Type power in the taskbar search box, and
then select Power and sleep settings.
– or –
Right-click the Start button, and then select Power
Options.
Windows 8: See your power options. From the Start screen, type power, select Settings, and then select
Power Options.
Windows 7: See your power options. Select Start >
Control Panel > System and Settings > Power Options.
Linux:
1.Select Computer > Control Center.
2.In the left pane, click System, and then click Power
Management in the right pane.
(3)Fingerprint reader Allows a fingerprint logon to Windows, instead of a
password logon.
6Chapter 2 External component identification
Keys
ItemComponentDescription
(1)esc keyDisplays system information when pressed in
combination with the fn key.
(2)fn keyDisplays system information when pressed in
combination with the esc key.
(3)Windows keyReturns you to the Start screen from an open app or
the Windows desktop.
NOTE: Pressing the Windows key again will return you
to the previous screen.
(4)Action keysExecute frequently used system functions.
(5)Airplane mode key (also referred to as
the wireless button)
Turns the airplane mode and wireless feature on or off.
NOTE: A wireless network must be set up before a
wireless connection is possible.
Keys7
Lights
ItemComponentDescription
(1)Power light
(2)Caps lock lightOn: Caps lock is on, which switches the keys to all
(3)Mute light
(4)Fingerprint reader light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a
power-saving state. The computer shuts off power
to the display and other unneeded components.
●
Off: The computer is off or in Hibernation.
Hibernation is a power-saving state that uses
the least amount of power.
capital letters.
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
●
White: The finger swipe was read.
●
Amber: The finger swipe was not read.
8Chapter 2 External component identification
TouchPad
ItemComponentDescription
Front
(1)TouchPad zoneReads your finger gestures to move the pointer or
activate items on the screen.
(2)Left TouchPad buttonFunctions like the left button on an external mouse.
(3)Right TouchPad buttonFunctions like the right button on an external mouse.
ComponentDescription
Speakers (2)Produce sound.
TouchPad9
Left side
ItemComponentDescription
(1)Security cable slotAttaches an optional security cable to the computer.
(2)HDMI portConnects an optional video or audio device, such as a
(3)USB 3.0 portConnects an optional USB device, such as a keyboard,
(4)USB 3.0 charging (powered) portConnects an optional USB device, such as a keyboard,
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from
being mishandled or stolen.
high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.
mouse, external drive, printer, scanner or USB hub.
mouse, external drive, printer, scanner or USB hub.
Standard USB ports will not charge all USB devices or will
charge using a low current. Some USB devices require
power and require you to use a powered port.
NOTE: USB charging ports can also charge select
models of cell phones and MP3 players, even when
the computer is off.
headphones, earbuds, a headset, or a television audio
cable. Also connects an optional headset microphone.
This jack does not support optional microphone-only
devices.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone)
and audio-in (microphone).
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.
To access this guide:
Windows 10:
Select the Start button, select All apps, select HP Help
and Support, and then select HP Documentation.
Windows 8 or Windows 7:
10Chapter 2 External component identification
ItemComponentDescription
▲
Select the HP Support Assistant app on the Start
screen, select My computer, and then select User
guides.
(6)Memory card readerReads optional memory cards that enable you to store,
manage, share or access information.
To insert a card:
1.Hold the card label-side up, with connectors facing
the computer.
2.Insert the card into the memory card reader,
and then press in on the card until it is firmly
seated.
To remove a card:
▲
Press in on the card, and then remove it from
the memory card reader.
Left side11
Right side
ItemComponentDescription
(1)Power light
(2)Hard drive light
(3)USB 3.0 portConnects an optional USB device, such as a keyboard,
(4)RJ-45 (network) jackConnects a network cable.
(5)RJ-45 (network) status lights (2)
(6)AC adapter/battery light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a
power-saving state. The computer shuts off power
to the display and other components.
●
Off: The computer is off or in Hibernation.
Hibernation is a power-saving state that uses
the least amount of power.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard (select models only) has
temporarily parked the hard drive.
mouse, external drive, printer, scanner or USB hub.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
●
White: The AC adapter is connected and the battery
is fully charged.
●
Blinking white: The AC adapter is disconnected
and the battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
●
Off: The battery is not charging.
(7)Power connectorConnects an AC adapter.
12Chapter 2 External component identification
Bottom
ItemComponentDescription
(1)Vents (5)Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(2)HP Triple Bass Reflex SubwooferProvides superior bass sound.
Bottom13
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT:Check the following locations for the labels described in this section: the bottom of
the computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support,
you will probably be asked for the serial number, and possibly for the product number or the model
number. Locate these numbers before you contact support.
Component
(1)Product name
(2)Serial number
(3)Product number
14Chapter 2 External component identification
Component
(4)Warranty period
(5)Model number (select models only)
●
Microsoft® Certificate of Authenticity label (select models only prior to Windows 10 or Windows 8)—
Contains the Windows Product Key. You may need the Product Key to update or troubleshoot
the operating system. HP platforms with Windows 10 or Windows 8 or Windows 10 or Windows 8.x
preinstalled do not have the physical label. Instead a Digital Product Key is electronically installed.
NOTE:The Digital Product Key is automatically recognized and activated by Microsoft
operating systems when a Windows 10 or Windows 8 or Windows 10 or Windows 8.x operating system
is reinstalled using HP-approved recovery methods.
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for thecountries or regions in which the devices have been approved for use.
Labels15
3Illustrated parts catalog
Computer major components
NOTE:Details about the computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of the computer. See Labels on page 14 for more information.
NOTE:HP continually improves and changes product parts. For complete and current information on
supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then
follow the on-screen instructions.
16Chapter 3 Illustrated parts catalog
ItemComponentSpare part number
(1)Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly subcomponents on page 21.
(2)Keyboard/top cover (includes keyboard cable and keyboard backlight cable):
Computer major components17
ItemComponentSpare part number
For use in Canada818121-DB1
For use in Latin America818121-161
For use in South Korea818121-AD1
For use in Taiwan818121-AB1
For use in Thailand818121-281
For use in United States818121-001
(3)Front speakers (include cables and 2 rubber isolators)818128-001
For use only on computer models equipped with a graphics subsystem with
discrete memory
For use only on computer models equipped with a graphics subsystem with UMA memory818109-001
(19)System board (includes processor and replacement thermal material):
Equipped with an Intel Core i7-6700HQ 2.60-GHz (SC turbo up to 3.50-GHz) quad core
processor (6.0-GB L3 cache, 1600-MHz FSB, 45 W [cTDP to 35 W]), an nVIDIA N16P-GT
(GeForce GTX 950M) graphics subsystem with 4096-MB of discrete video memory, 4.0-GB
of system memory, and the Windows 10 or Windows 8 operating system
818110-001
829092-601
Equipped with an Intel Core i7-6700HQ 2.60-GHz (SC turbo up to 3.50-GHz) quad core
processor (6.0-GB L3 cache, 1600-MHz FSB, 45 W [cTDP to 35 W]), an nVIDIA N16P-GT
18Chapter 3 Illustrated parts catalog
829092-001
ItemComponentSpare part number
(GeForce GTX 950M) graphics subsystem with 4096-MB of discrete video memory, 4.0-GB
of system memory, and a non-Windows operating system
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) dual core
processor (4.0-GB L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16P-GT (GeForce GTX 950M)
graphics subsystem with 4096-MB of discrete video memory, 4.0-GB of system memory,
and the Windows 10 or Windows 8 operating system
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) dual core
processor (4.0-GB L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16P-GT (GeForce GTX 950M)
graphics subsystem with 4096-MB of discrete video memory, 4.0-GB of system memory,
and a non-Windows operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) dual core
processor (3.0-GB L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16P-GT (GeForce GTX 950M)
graphics subsystem with 4096-MB of discrete video memory, 4.0-GB of system memory,
and the Windows 10 or Windows 8 operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) dual core
processor (3.0-GB L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16P-GT (GeForce GTX 950M)
graphics subsystem with 4096-MB of discrete video memory, 4.0-GB of system memory,
and a non-Windows operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) dual core
processor (3.0-GB L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16S-GT-B (GeForce 940M)
graphics subsystem with 2048-MB of discrete video memory, 4.0-GB of system memory,
and the Windows 10 or Windows 8 operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) dual core
processor (3.0-GB L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16S-GT-B (GeForce 940M)
graphics subsystem with 2048-MB of discrete video memory, 4.0-GB of system memory,
and a non-Windows operating system
818134-601
818134-001
829091-601
829091-001
829090-601
829090-001
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) dual core
processor (3.0-GB L3 cache, 1600-MHz FSB, 15 W), an Intel HD Graphics 5500 UMA graphics
memory subsystem, 4.0-GB of system memory, and the Windows 10 or Windows 8
operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) dual core
processor (3.0-GB L3 cache, 1600-MHz FSB, 15 W), an Intel HD Graphics 5500 UMA graphics
memory subsystem, 4.0-GB of system memory, and a non-Windows operating system
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) dual core
processor (3.0-GB L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16P-GT (GeForce GTX 950M)
graphics subsystem with 4096-MB of discrete video memory, 4.0-GB of system memory,
and the Windows 10 or Windows 8 operating system
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) dual core
processor (3.0-GB L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16P-GT (GeForce GTX 950M)
graphics subsystem with 4096-MB of discrete video memory, 4.0-GB of system memory,
and a non-Windows operating system
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) dual core
processor (3.0-GB L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16S-GT-B (GeForce 940M)
graphics subsystem with 2048-MB of discrete video memory, 4.0-GB of system memory,
and the Windows 10 or Windows 8 operating system
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) dual core
processor (3.0-GB L3 cache, 1600-MHz FSB, 15 W), an nVIDIA N16S-GT-B (GeForce 940M)
graphics subsystem with 2048-MB of discrete video memory, 4.0-GB of system memory,
and a non-Windows operating system
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) dual core
processor (3.0-GB L3 cache, 1600-MHz FSB, 15 W), an Intel HD Graphics 5500 UMA graphics
829089-601
829089-001
818133-601
818133-001
818132-601
818132-001
818131-601
Computer major components19
ItemComponentSpare part number
memory subsystem, 4.0-GB of system memory, and the Windows 10 or Windows 8
operating system
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) dual core
processor (3.0-GB L3 cache, 1600-MHz FSB, 15 W), an Intel HD Graphics 5500 UMA graphics
memory subsystem, 4.0-GB of system memory, and a non-Windows operating system