HP ENVY 13t-2000 User Manual

User Guide
© Copyright 2012 Hewlett-Packard Development Company, L.P.
Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: May 2012
Document Part Number: 684444-001
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
To obtain the latest information in this guide, contact support. For U.S. support, go
http://www.hp.com/go/contactHP. For
to worldwide support, go to
http://welcome.hp.com/country/us/en/ wwcontact_us.html.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.
For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Starting right ................................................................................................................................................... 1
Best practices ....................................................................................................................................... 1
Fun things to do .................................................................................................................................... 2
More HP resources .............................................................................................................................. 3
2 Getting to know your computer ..................................................................................................................... 4
Finding your hardware and software information ................................................................................. 4
Right side ............................................................................................................................................. 5
Left side ................................................................................................................................................ 7
Rear ...................................................................................................................................................... 8
Display .................................................................................................................................................. 9
Top ..................................................................................................................................................... 10
TouchPad .......................................................................................................................... 10
Lights ................................................................................................................................. 11
Buttons, speakers, and other components ........................................................................ 12
Keys ................................................................................................................................... 14
Bottom ................................................................................................................................................ 15
Labels ................................................................................................................................................. 16
3 Connecting to a network .............................................................................................................................. 17
Connecting to a wireless network ....................................................................................................... 18
Using the wireless controls ................................................................................................ 18
Using the wireless button .................................................................................. 18
Using HP Connection Manager (select models only) ........................................ 18
Using operating system controls ....................................................................... 19
Using a WLAN ................................................................................................................... 19
Using an Internet service provider .................................................................... 19
Setting up a WLAN ............................................................................................ 20
Configuring a wireless router ............................................................................ 20
Protecting your WLAN ....................................................................................... 20
Connecting to a WLAN ...................................................................................... 21
v
Using Bluetooth wireless devices ...................................................................................... 21
Connecting to a wired network ........................................................................................................... 22
Connecting to a local area network (LAN) ......................................................................... 22
4 Enjoying entertainment features ................................................................................................................. 23
Using the webcam .............................................................................................................................. 25
Using audio ........................................................................................................................................ 25
Connecting speakers ......................................................................................................... 25
Connecting headphones .................................................................................................... 25
Connecting a microphone .................................................................................................. 25
Using Beats Audio ............................................................................................................. 25
Accessing Beats Audio Control Panel ............................................................... 25
Enabling and Disabling Beats Audio ................................................................. 26
Checking the sound ........................................................................................................... 26
Using video ......................................................................................................................................... 26
Connecting an HDMI TV or monitor ................................................................................... 27
Configuring audio settings (with HDMI TV) ....................................................... 27
Using Intel Wireless Display and Wireless Music (select models only) ............................. 28
5 Using the keyboard and pointing devices .................................................................................................. 29
Using the keyboard ............................................................................................................................ 30
Using ALT GR key combinations ....................................................................................... 30
Using the action keys ......................................................................................................... 30
Using the hot keys ............................................................................................................. 31
Using the TouchPad ........................................................................................................................... 32
Turning the TouchPad off or on ......................................................................................... 32
Navigating .......................................................................................................................... 33
Selecting ............................................................................................................................ 33
Using TouchPad gestures ................................................................................................. 34
Scrolling ............................................................................................................ 35
Pinching/Zooming ............................................................................................. 35
Rotating ............................................................................................................. 36
Flicking .............................................................................................................. 36
6 Managing power ............................................................................................................................................ 37
Using Sleep or Hibernation ................................................................................................................ 38
Initiating and exiting Sleep ................................................................................................. 38
Initiating and exiting Hibernation ........................................................................................ 39
Setting password protection on wakeup ............................................................................ 39
Using the power meter ....................................................................................................................... 40
vi
Selecting a power plan ....................................................................................................................... 41
Running on battery power .................................................................................................................. 42
Finding battery information ................................................................................................ 42
Conserving battery power .................................................................................................. 42
Identifying low battery levels .............................................................................................. 42
Running on external power ................................................................................................................ 43
HP CoolSense .................................................................................................................................... 43
Updating the software content with Intel Smart Connect Technology (select models only) ............... 44
Shutting down the computer ............................................................................................................... 44
7 Managing and sharing information ............................................................................................................. 45
Using a USB device ........................................................................................................................... 45
Connecting a USB device .................................................................................................. 46
Removing a USB device .................................................................................................... 46
Connecting a powered USB device ................................................................................... 47
Inserting and removing a digital storage card .................................................................................... 48
Using an optional external optical drive .............................................................................................. 49
Inserting an optical disc ..................................................................................................... 50
Removing an optical disc ................................................................................................... 50
Sharing drives on the network ........................................................................................... 51
8 Maintaining your computer .......................................................................................................................... 52
Improving performance ...................................................................................................................... 52
Handling drives .................................................................................................................. 52
Using Disk Defragmenter ................................................................................................... 53
Using Disk Cleanup ........................................................................................................... 53
Updating programs and drivers .......................................................................................................... 54
Cleaning your computer ..................................................................................................................... 55
Cleaning the display, sides, and cover .............................................................................. 55
Cleaning the TouchPad and keyboard .............................................................................. 55
Traveling with or shipping your computer ........................................................................................... 56
9 Securing your computer and information .................................................................................................. 57
Locating your security software .......................................................................................................... 57
Using passwords ................................................................................................................................ 58
Setting Windows passwords .............................................................................................. 58
Setting Setup Utility (BIOS) Security passwords ............................................................... 58
Using Internet security software ......................................................................................................... 60
Using antivirus software ..................................................................................................... 60
Using firewall software ....................................................................................................... 61
vii
Installing software updates ................................................................................................................. 61
Installing Windows security updates .................................................................................. 61
Installing HP and third-party software updates .................................................................. 61
Securing your wireless network .......................................................................................................... 62
Backing up your software applications and information ..................................................................... 62
Using an optional security cable lock ................................................................................................. 62
10 Using Setup Utility (BIOS) and System Diagnostics ............................................................................... 63
Starting Setup Utility (BIOS) ............................................................................................................... 63
Updating the BIOS ............................................................................................................................. 63
Determining the BIOS version ........................................................................................... 64
Downloading a BIOS update ............................................................................................. 65
Using System Diagnostics .................................................................................................................. 66
11 Backing up, restoring, and recovering ..................................................................................................... 67
Creating backups ............................................................................................................................... 67
Creating recovery media to recover the original system .................................................... 67
What you need to know ..................................................................................... 67
Creating the recovery media ............................................................ 68
Creating system restore points .......................................................................................... 68
What you need to know ..................................................................................... 68
Creating a system restore point ........................................................................ 68
Backing up system and personal information .................................................................... 69
Tips for a successful backup ............................................................................. 69
What you need to know ..................................................................................... 69
Creating a backup using Windows Backup and Restore .................................. 70
Restore and recovery ......................................................................................................................... 71
Restoring to a previous system restore point .................................................................... 71
Restoring specific files ....................................................................................................... 71
Restoring specific files using Windows Backup and Restore ............................ 71
Recovering the original system using HP Recovery Manager ........................................... 71
What you need to know ..................................................................................... 71
Recovering using HP Recovery partition (select models only) ......................... 72
Recovering using the recovery media ............................................................... 72
Changing the computer boot order ................................................... 73
12 Specifications .............................................................................................................................................. 74
Input power ......................................................................................................................................... 74
Operating environment ....................................................................................................................... 75
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13 Troubleshooting and support .................................................................................................................... 76
Troubleshooting .................................................................................................................................. 77
Disc drive problems ........................................................................................................... 77
Wireless connection problems ........................................................................................... 77
Cannot connect to a WLAN ............................................................................... 78
Cannot connect to a preferred network ............................................................. 78
Current network security codes are unavailable ............................................... 78
WLAN connection is very weak ......................................................................... 79
Cannot connect to the wireless router ............................................................... 79
Network status icon is not displayed ................................................................. 80
Audio problems .................................................................................................................. 80
Power management problems ........................................................................................... 80
Resolving a low battery level ............................................................................. 81
Resolving a low battery level when external power is available ....... 81
Resolving a low battery level when no power source is available .... 81
Contacting support ............................................................................................................................. 82
14 Electrostatic Discharge .............................................................................................................................. 83
Index ................................................................................................................................................................... 84
ix
x

1 Starting right

This computer is a powerful tool designed to enhance your work and entertainment. To get the most out of your computer, read this chapter to learn about best practices after setup, fun things to do with your computer, and where to go to get more HP resources.

Best practices

To protect your smart investment, after you set up and register the computer, we recommend the following steps:
If you haven’t already done so, connect to a wired or wireless network. See details in
to a network on page 17.
Become familiar with the computer hardware and software. Go to
on page 4 and Enjoying entertainment features on page 23 for information.
Update or purchase antivirus software. Learn more at
Back up your hard drive by creating recovery discs or a recovery flash drive. See
restoring, and recovering on page 67.
Using antivirus software on page 60.
Getting to know your computer
Connecting
Backing up,
Best practices 1

Fun things to do

You know you can watch a YouTube video on the computer. But did you know that you can also
connect your computer to a TV and watch the video on TV? For more information, see
Connecting an HDMI TV or monitor on page 27.
You know you can listen to music on the computer. But did you know that you can also stream
live radio to the computer and listen to music or talk radio from all over the world? See
audio on page 25.
You know you can create a powerful presentation with Microsoft applications. But did you know
you can also connect to a projector to share your ideas with a group? See
on page 26
Using
Using video
2 Chapter 1 Starting right

More HP resources

You have already used Setup Instructions to turn on the computer and locate this guide. For product details, how-to information, and more, use this table.
Resource Contents
Setup Instructions
Help and Support
To access Help and Support, select Start > Help and Support. For U.S. support, go to
go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html.
Safety & Comfort Guide
To access this guide, select Start > Help and Support > User Guides, or go to
ergo.
Worldwide support
For worldwide support, go to
country/us/en/wwcontact_us.html.
Regulatory, Safety and Environmental Notices
To access this guide, select Start > Help and Support > User Guides.
Limited Warranty*
http://www.hp.com/
http://www.hp.com/
http://welcome.hp.com/
Overview of computer setup and features.
A broad range of how-to information and troubleshooting tips.
Proper workstation setup.
Guidelines for posture and work habits that increase your
comfort and decrease your risk of injury.
Electrical and mechanical safety information.
Chat online with an HP technician.
Email support.
Find worldwide support telephone numbers.
Locate HP service center locations.
Important regulatory notices.
Specific warranty information about this computer.
To access the warranty, select Start > Help and Support > User Guides or go to
go/orderdocuments.
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. For countries/regions where the warranty is not provided in printed format, you may request a printed copy from
North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA
Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), name, and postal address.
IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to
contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
http://www.hp.com/go/orderdocuments or write to:
Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
http://www.hp.com/
http://www.hp.com/go/
More HP resources 3

2 Getting to know your computer

Finding your hardware and software information

Select Start > Computer.
A list displays all the devices installed in your computer, including solid-state drives (SSD) or a secondary hard drive.
To find out what software is included on your computer, select Start > All Programs.
4 Chapter 2 Getting to know your computer

Right side

Component Description
(1)
(2)
(3)
Power light
Hard drive light Blinking white: The hard drive is being accessed.
Audio-out (headphone) jack/Audio-in (microphone) jack
White: The computer is on.
Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.
Off: The computer is off or in Hibernation. Hibernation
is an energy-saving mode that uses the least amount of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. For more information, see
Using Sleep or Hibernation on page 38.
Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.
WARNING! To reduce the risk of personal injury, adjust
the volume before using headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
(4)
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audio-in (microphone).
Digital Media Slot Supports the following digital card formats:
Secure Digital (SD) Memory Card
Secure Digital Extended Capacity (SDxC) Memory
Card
Secure Digital High Capacity (SDHC) Memory Card
Ultra High Speed MultiMediaCard (UHS/MMC)
Right side 5
Component Description
(5)
(6) AC adapter light
(7)
USB 2.0 charging port Connects an optional USB device. The USB 2.0 charging
Power connector Connects an AC adapter.
port can also charge select models of cell phones and MP3 players, even when the computer is off.
NOTE: For details about different types of USB ports, see
Using a USB device on page 45.
White: The AC adapter is connected and the battery is
charged.
Amber: The AC adapter is connected and the battery
is charging.
Off: The computer is using DC power.
6 Chapter 2 Getting to know your computer

Left side

Component Description
(1)
(2)
(3)
(4)
(5) Security cable slot Attaches an optional security cable to the computer.
RJ-45 (network) lights (2)
RJ-45 (network) jack Connects a network cable.
HDMI port Connects an optional video or audio device, such as a
USB 3.0 port Connects an optional USB 3.0 device and provides
Green: The network is connected.
Amber: Activity is occurring on the network.
high-definition television, or any compatible digital or audio device.
enhanced USB power performance.
NOTE: For details about different types of USB ports, see
Using a USB device on page 45.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being mishandled or stolen.
Left side 7

Rear

Component Description
Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
8 Chapter 2 Getting to know your computer

Display

Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is closed
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) HP TrueVision HD Webcam Records video, captures still photographs, and allows video
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support.
while the power is on.
NOTE: The internal display switch is not visible from the
outside of the computer.
conferences and online chat by means of streaming video.
To use the webcam, select Start > All Programs > CyberLink YouCam.
Display 9
Top

TouchPad

Component Description
(1) TouchPad on/off button Turns the TouchPad on or off.
(2) TouchPad light (select models only) On: The TouchPad is off.
Off: The TouchPad is on.
(3) TouchPad zone Moves the on-screen pointer and selects or activates items
(4) Left TouchPad button Functions like the left button on an external mouse.
(5) Right TouchPad button Functions like the right button on an external mouse.
on the screen.
10 Chapter 2 Getting to know your computer

Lights

Component Description
(1)
(2)
(3)
(4)
Power light White: The computer is on.
Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.
Off: The computer is off or in Hibernation. Hibernation
is an energy-saving mode that uses the least amount of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. For more information, see
Sleep or Hibernation on page 38.
Keyboard backlight indicator Indicates that the keyboard backlight feature off or on.
NOTE: To conserve battery power, turn off this feature.
Mute light
Wireless light
Amber: Computer sound is off.
Off: Computer sound is on.
White: An integrated wireless device, such as a
wireless local area network (WLAN) device and/or a Bluetooth® device, is on.
Using
Amber: All wireless devices are off.
Top 11
Component Description
(5) Caps lock light On: Caps lock is on, which switches the keys to all capital
(6) TouchPad light (select models only)

Buttons, speakers, and other components

letters.
On: The TouchPad is off
Off: The TouchPad is on.
Component Description
(1)
Power button
12 Chapter 2 Getting to know your computer
When the computer is off, press the button to turn on
the computer.
When the computer is on, press the button briefly to
initiate Sleep.
When the computer is in the Sleep state, press the
button briefly to exit Sleep.
When the computer is in Hibernation, press the button
down briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and Microsoft® Windows® shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.
To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or see
Managing power on page 37.
Component Description
(2) WLAN antennas (2)* Send and receive wireless signals to communicate with
(3) Speakers (4)
NOTE: Two of the speakers are on the
bottom of the computer, and cannot be seen from the top of the computer.
wireless local area networks (WLANs).
Produce sound.
Top 13

Keys

Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed
in combination with the b key or the esc key.
(3)
(4) Action keys Execute frequently used system functions.
(5)
Windows logo key Displays the Windows Start menu.
Windows applications key Displays a shortcut menu for items beneath the cursor.
14 Chapter 2 Getting to know your computer

Bottom

Component Description
(1) Speakers (4)
NOTE: Two of the speakers are not
shown in this illustration.
(2) Vents (2) Enable airflow to cool internal components.
Produce sound.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Bottom 15

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. The labels are in easily accessible locations.
Service label—Provides important information, including the following:
Component
(1) Product name
(2) Serial number
(3) Product part number
(4) Warranty period
(5) Model description (select models only)
Have this information available when you contact support. The service label is affixed to the bottom of the computer.
Microsoft® Certificate of Authenticity—Contains the Windows Product Key. You may need the
Product Key to update or troubleshoot the operating system. The Microsoft Certificate of Authenticity is located on the bottom of the computer.
Regulatory label—Provides regulatory information about the computer. The regulatory label is
affixed to the bottom of the computer.
Wireless certification label or labels—Provide information about optional wireless devices and
the approval markings of some of the countries or regions in which the devices have been approved for use. If your computer model includes one or more wireless devices, one or more certification labels are included with your computer. You may need this information when traveling internationally. Wireless certification labels are affixed to the bottom of the computer.
16 Chapter 2 Getting to know your computer

3 Connecting to a network

Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.
17

Connecting to a wireless network

Wireless technology transfers data across radio waves instead of wires. Your computer may be equipped with one or more of the following wireless devices:
Wireless local area network (WLAN) device—Connects the computer to wireless local area
networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point.
Bluetooth device—Creates a personal area network (PAN) to connect to other Bluetooth-
enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates directly with other devices, and devices must be relatively close together—typically within 10 meters (approximately 33 feet) of each other.
For more information about wireless technology, see the information and website links provided in Help and Support.

Using the wireless controls

You can control the wireless devices in your computer using these features:
Wireless button, wireless switch, or wireless key (referred to in this chapter as the wireless
button)
HP Connection Manager software
Operating system controls
Using the wireless button
The computer has a wireless button, one or more wireless devices, and one or two wireless lights, depending on the model. All of the wireless devices on your computer are enabled at the factory, so the wireless light is on (white) when you turn on the computer.
The wireless light indicates the overall power state of your wireless devices, not the status of individual devices. If the wireless light is white, at least one wireless device is on. If the wireless light is off, all wireless devices are off.
NOTE: On some models, the wireless light is amber when all wireless devices are off.
Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or turn off the wireless devices simultaneously. Individual wireless devices can be controlled through HP Connection Manager.
Using HP Connection Manager (select models only)
HP Connection Manager provides a central location for managing your wireless devices, an interface for connecting to the Internet, and an interface for sending and receiving SMS (text) messages. HP Connection Manager allows you to manage the following devices:
Wireless local area network (WLAN)/Wi-Fi
Bluetooth
18 Chapter 3 Connecting to a network
HP Connection Manager provides information and notifications on connection status, power status, and SMS (text) messages. Status information and notifications are provided in the notification area, at the far right of the taskbar.
To open HP Connection Manager, select Start > All Programs > Productivity and Tools > HP Connection Manager.
For more details about using HP Connection Manager, see the HP Connection Manager software Help.
Using operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems.
To use operating system controls, select Start > Control Panel > Network and Internet > Network and Sharing Center.
For more information, select Start > Help and Support.

Using a WLAN

With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other computers and accessories that are linked by a wireless router or a wireless access point.
NOTE: The terms wireless router and wireless access point are often used interchangeably.
A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points
that can accommodate a large number of computers and accessories and can separate critical network functions.
A home or small office WLAN typically uses a wireless router, which allows several wireless and
wired computers to share an Internet connection, a printer, and files without requiring additional pieces of hardware or software.
To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided through a service provider or a public or corporate network).
Using an Internet service provider
When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless computer to the modem, and test the Internet service.
NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this
information and store it in a safe place.
Connecting to a wireless network 19
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