HP ENVY Notebook PC (model numbers 13d000 through 13-d099 and 13-d100
through 13-d199)
Maintenance and Service Guide
© Copyright 2016 HP Development Company,
L.P.
Product notice
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Core are U.S. registered trademarks
of Intel Corporation. Microsoft and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in the
United States and/or other countries. SD Logo
is a trademark of its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions
of Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: January 2016
Document Part Number: 846301-001
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Display .................................................................................................................................................................... 4
Buttons, speakers, and ngerprint reader ............................................................................................................ 5
Keys ........................................................................................................................................................................ 6
Lights ...................................................................................................................................................................... 7
TouchPad ................................................................................................................................................................ 8
Left side ................................................................................................................................................................. 9
Right side ............................................................................................................................................................. 10
Bottom ................................................................................................................................................................. 11
3 Illustrated parts catalog .............................................................................................................................. 12
Service tag ........................................................................................................................................................... 12
Computer major components .............................................................................................................................. 14
Display assembly subcomponents ...................................................................................................................... 18
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 21
Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 22
Drive handling ................................................................................................................................... 22
Grounding guidelines ........................................................................................................................................... 23
Electrostatic discharge damage ........................................................................................................ 23
Packaging and transporting guidelines .......................................................................... 24
Workstation guidelines ................................................................................................... 24
Equipment guidelines ..................................................................................................... 25
5 Removal and replacement procedures ........................................................................................................... 26
Component replacement procedures .................................................................................................................. 26
Bottom cover ..................................................................................................................................... 26
Battery ............................................................................................................................................... 28
vii
Solid-state drive ................................................................................................................................ 29
WLAN module .................................................................................................................................... 31
Speakers ............................................................................................................................................ 33
Fingerprint reader board ................................................................................................................... 34
TouchPad board ................................................................................................................................. 35
Power connector cable ...................................................................................................................... 36
Fan ..................................................................................................................................................... 37
Security cable slot bracket ................................................................................................................ 38
System board .................................................................................................................................... 39
Heat sink ............................................................................................................................................ 43
RTC battery ........................................................................................................................................ 45
Display assembly ............................................................................................................................... 46
6 Using Setup Utility (BIOS) ............................................................................................................................. 55
Starting Setup Utility (BIOS) ................................................................................................................................ 55
Updating Setup Utility (BIOS) .............................................................................................................................. 55
Determining the BIOS version ........................................................................................................... 55
Downloading a BIOS update .............................................................................................................. 56
Synchronizing a tablet and keyboard (select products only) .............................................................................. 57
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 58
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 58
8 Specications .............................................................................................................................................. 60
Computer specications ...................................................................................................................................... 60
9 Backing up, restoring, and recovering ........................................................................................................... 61
Creating recovery media and backups ................................................................................................................ 61
Creating HP Recovery media (select products only) ......................................................................... 61
Using Windows tools ........................................................................................................................................... 62
Restore and recovery ........................................................................................................................................... 63
Recovering using HP Recovery Manager ........................................................................................... 63
What you need to know before you get started ............................................................. 63
Using the HP Recovery partition (select products only) ................................................. 64
Using HP Recovery media to recover .............................................................................. 64
Changing the computer boot order ................................................................................ 65
Removing the HP Recovery partition (select products only) ......................................... 66
10 Power cord set requirements ...................................................................................................................... 67
Requirements for all countries ............................................................................................................................ 67
viii
Requirements for specic countries and regions ................................................................................................ 67
11 Recycling .................................................................................................................................................. 69
Index ............................................................................................................................................................. 70
ix
x
1 Product description
Category Description
Product Name HP ENVY Notebook PC (model numbers 13-d000 through 13-d099 and 13-d100 through 13-d199)
Processors
Chipset Integrated soldered-on-circuit (SOC)
Graphics Intel HD Graphics 520
Panel 13.3-in, RGBW quad high-denition+ (QHD+), white light-emitting diode (WLED), BrightView
Memory Support for LPDDR3-1600 dual channel, onboard memory
Solid-state drive Support for M2 Serial ATA storage
●
Intel® Core™ i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0-MB
L3 cache, dual core, 15-W [dynamic PL1 to 8.5-W])
●
Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB, 3.0-MB L3
cache, dual core, 15-W [dynamic PL1 to 8.5-W])
●
Intel Core i3-6100U 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W
[dynamic PL1 to 8.5-W])
Support for HD Decode, DX12, and high-denition multimedia interface (HDMI)
(3200×1800), ultraslim-at (2.6-mm), UWVA display panel; eDP; typical brightness: 300 nits
13.3-in, full high-denition (FHD), WLED, AntiGlare (1920×1080), ultraslim-at (2.6-mm), UWVA
display panel; eDP; typical brightness: 300 nits
Support for 8192-MB maximum system RAM in the following congurations:
●
8192-MB (16-GB, 256-MB × 16 × 4 × 4 pieces)
●
4096-MB (8-GB, 128-MB × 32 × 2 × 4 pieces)
Support for the following solid-state drive congurations:
●
512-MB, M2, SATA-3, supporting triple level cell (TLC)
●
256-MB, M2, SATA-3, supporting TLC
●
128-MB, M2, SATA-3, supporting TLC
●
128-MB, M2.2280, SATA-3
Audio and video HP TrueVision HD webcam: xed (no tilt) with activity light, 1280×720 by 30 frames per second
Integrated dual-array digital microphones with appropriate beam-forming, echo-cancellation,
noise-reduction software
Bang & Olufsen dual speakers (2) with subwoofer
Ethernet Integrated 10/100/1000 network interface card (NIC)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Support for the following WLAN modules:
Broadcom BCM943142 802.11 bgn 1×1 Wi-Fi + Bluetooth 4.0 M.2 Combo Adapter
Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter
Two WLAN antennas built into display assembly
1
Category Description
Wireless (continued) Support for Intel WiDi
Compatible with Miracast-certied devices
External media cards HP 2-in-1 multiformat Digital Media Reader Slot with push-push technology. Reads data from and
writes data to digital memory cards such as Secure Digital (SD).
Ports
Keyboard/pointing devices Full-size, backlit, island-style keyboard
Power requirements Support for 65-W HP Smart AC adapter (non-PFC, EM, 3-wire, 4.5-mm) and 45-W HP Smart AC
Support for 6-cell, 44-Wh, 1.98-Ah, Li-ion battery
Security
●
HP Smart Plug AC adapter (4.5-mm barrel)
●
Headphone/microphone combo
●
HDMI v.1.4, supporting up to 1920×1080 at 60 Hz
●
RJ45
●
USB 3.0
●
USB 2.0
TouchPad requirements:
●
ClickPad with image sensor
●
MultiTouch gestures enabled
●
Support for modern TrackPad gestures
●
Taps enables as default
adapter (non-PFC, RC, 3-wire, 4.5-mm)
1.0-meter (3.2-feet) power cord
●
Support for security cable lock
●
Support for Trusted Platfom Module (TPM) 2.0
●
Fingerprint reader with HP Simple Pass software support
Operating system Preinstalled:
Serviceability End user replaceable part: AC adapter
2 Chapter 1 Product description
●
Windows 10
●
Windows 10 Emerging Markets Single Language High-End
●
Windows 10 Multilanguage High-End
●
Windows 10 Professional
2 External component identication
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button, and then select All apps.
– or –
Right-click the Start button, and then select Programs and Features.
Locating hardware 3
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate
with WLANs.
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some products
allow you to video conference and chat online using
streaming video.
To use a webcam (integrated camera):
▲
Type camera in the taskbar search box, and then
select Camera.
(5) Internal display switch Turns o the display and initiates Sleep if the display
is closed while the power is on.
NOTE: The internal display switch is not visible from the
outside of the computer.
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region.
To access this guide, select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
4 Chapter 2 External component identication
Buttons, speakers, and ngerprint reader
NOTE: Your computer may look slightly dierent from the illustration in this section.
Item Component Description
(1) Power button
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press
the button briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your
power options.
▲
Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select
Power Options.
Buttons, speakers, and ngerprint reader 5
Keys
Item Component Description
(2) Speakers Produce sound.
(3) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password
logon.
NOTE: Your computer may look slightly dierent from the illustration in this section.
Item Component Description
(1) esc key Displays system information when pressed in combination
(2) fn key Executes frequently used system functions when pressed in
(3) Windows key Opens the Start menu.
(4) Action keys Execute frequently used system functions.
with the fn key.
combination with the esc key, action keys, or the spacebar.
NOTE: Pressing the Windows key again will close the
Start menu.
NOTE: On select products, the f5 action key turns the
backlight keyboard feature o or on.
6 Chapter 2 External component identication
Lights
NOTE: Your computer may look slightly dierent from the illustration in this section.
Item Component Description
(1) Power light
(2) Mute light
(3) Caps lock light On: Caps lock is on, which switches the key input to all
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to
the display and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation
is a power-saving state that uses the least amount
of power.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
capital letters.
Lights 7
TouchPad
NOTE: Your computer may look slightly dierent from the illustration in this section.
Item Component Description
(1) TouchPad zone Reads nger gestures to move the pointer or activate items
on the screen
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identication
Left side
NOTE: Your computer may look slightly dierent from the illustration in this section.
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) Memory card reader Reads optional memory cards that enable you to store,
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲
Press in on the card, and then remove it from
the memory card reader.
(3) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB
ports will not charge all USB devices or will charge using a
low current. Some USB devices require power and require
you to use a power port.
NOTE: USB charging ports can also charge select models
of cell phones and MP3 players, even when the computer
is o.
(4) Audio-out (headphone)/audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional microphone-only devices.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.
To access this guide, select the Start button, select All apps,
select HP Help and Support, and then select HP
Documentation.
Left side 9
Right side
Item Component Description
(1) Power light
(2) USB 3.0 ports Connect an optional USB device, such as a keyboard, mouse,
(3) HDMI port Connects an optional video or audio device, such as a high-
(4) AC adapter light
(5) Power connector Connects an AC adapter.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to
the display and other unneeded components.
●
The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount
of power.
external drive, printer, scanner or USB hub.
denition television, any compatible digital or audio
component, or a high-speed High-Denition Multimedia
Interface (HDMI) device.
●
White: The AC adapter is connected and the battery
is fully charged.
●
Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The battery is not charging.
10 Chapter 2 External component identication
Bottom
NOTE: Your computer may look slightly dierent from the illustration in this section.
Component Description
Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Bottom 11
3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.
Item Description Function
(1) Product name This is the product name axed to the front of
(2) Serial number (s/n) This is an alphanumeric identier that is unique to
(3) Part number/Product number (p/n) This number provides specic information about
12 Chapter 3 Illustrated parts catalog
the computer.
each product.
the product's hardware components. The part number helps
a service technician to determine what components
and parts are needed.
Item Description Function
(4) Warranty period This number describes the duration of the warranty period
for the computer.
(5) Model description This is the alphanumeric identier used to locate
documents, drivers, and support for the computer.
Service tag 13
Computer major components
14 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly subcomponents on page 18.
(2) Keyboard/top cover (in natural silver nish; includes backlight, backlight cable, and keyboard cable):
For use in Belgium 829305-A41
For use in Canada 829305-DB1
For use in the Czech Republic and Slovakia 829305-FL1
For use in Denmark, Finland, and Norway 829305-DH1
For use in France 829305-051
For use in Germany 829305-041
For use in Greece 829305-151
For use in Italy 829305-061
For use in Japan 829305-291
For use in Latin America 829305-161
For use in the Netherlands 829305-B31
For use in Portugal 829305-131
For use in Russia 829305-251
For use in Saudi Arabia 829305-171
For use in South Korea 829305-AD1
For use in Spain 829305-071
For use in Switzerland 829305-BG1
For use in Taiwan 829305-AB1
For use in Thailand 829305-281
For use in Turkey 829305-141
For use in the United Kingdom and Singapore 829305-031
For use in the United States 829305-001
(3) Security cable slot bracket 829298-001
(4) Solid-state drive:
512-MB, M2, SATA-3, supporting TLC 814224-001
256-MB, M2, SATA-3, supporting TLC 812708-001
128-MB, M2, SATA-3, supporting TLC 820547-001
128-MB, M2.2280, SATA-3 829985-001
Solid-state drive Hardware Kit (includes solid-state drive/WLAN module bracket) 829300-001
(5) WLAN module:
Broadcom BCM943142 802.11 bgn 1×1 Wi-Fi + Bluetooth 4.0 M.2 Combo Adapter 792608-005
Computer major components 15
Item Component Spare part number
Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 793840-005
(6) Solid-state drive/WLAN module bracket (included in the Solid-state drive Hardware Kit, spare part number
829300-001)
(7) TouchPad board
NOTE: The TouchPad board spare part kit does not include the TouchPad board bracket
or the TouchPad board cable. The TouchPad board bracket is available using spare part
number 829301-001. The TouchPad board cable is available using spare part number
829294-001.
(8) TouchPad board bracket 829301-001
(9) TouchPad board cable 829294-001
(10) Fingerprint reader board
NOTE: The ngerprint reader board spare part kit does not include the ngerprint reader
board bracket or the ngerprint reader board cable. The ngerprint reader board bracket is
available using spare part number 829302-001. The ngerprint reader board cable is
available using spare part number 829295-001.
(11) Fingerprint reader board bracket 829302-001
(12) Fingerprint reader board cable 829295-001
(13) Power connector cable 838841-001
(14) Right I/O bracket 829299-001
(15) Fans (2, include cables) 829296-001
(16) Left I/O bracket 829299-001
(17) System board (includes processor and replacement thermal material):
833590-001
836257-001
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor
(1600-MHz FSB, 4.0-MB L3 cache, dual core, 15-W [dynamic PL1 to 8.5-W]), 8.0-GB of
system memory, and the Windows 10 Professional operating system
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor
(1600-MHz FSB, 4.0-MB L3 cache, dual core, 15-W [dynamic PL1 to 8.5-W]), 8.0-GB of
system memory and a non-Windows operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor
(1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W [dynamic PL1 to 8.5-W]), 8.0-GB of
system memory, and the Windows 10 Professional operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor
(1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W [dynamic PL1 to 8.5-W]), 8.0-GB of
system memory and a non-Windows operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor
(1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W [dynamic PL1 to 8.5-W]), 4.0-GB of
system memory, and the Windows 10 Professional operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor
(1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W [dynamic PL1 to 8.5-W]), 4.0-GB of
system memory and a non-Windows operating system
Equipped with an Intel Core i3-6100U 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3
cache, dual core, 15-W [dynamic PL1 to 8.5-W]), 4.0-GB of system memory, and
the Windows 10 Professional operating system
829286-601
829286-001
829285-601
829285-001
829284-601
829284-001
829283-601
16 Chapter 3 Illustrated parts catalog
Item Component Spare part number
Equipped with an Intel Core i3-6100U 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3
cache, dual core, 15-W [dynamic PL1 to 8.5-W]), 4.0-GB of system memory and a nonWindows operating system
(18) Heat sink (includes replacement thermal material) 829314-001
(19) 3-cell, 45-Wh, 3.83-Ah, Li-ion battery (includes cable) 816238-850
(20) RTC battery (includes cable and double-sided adhesive) 829306-001
(21) Speaker Kit (includes left and right speakers and cables) 829309-001
(22) Bottom cover (includes two rear rubber feet, one front rubber foot, speaker grilles,
shielding, and retention brackets)
Rubber Kit (not illustrated, includes front rubber foot pad and rear rubber feet) 829307-001
829283-001
829289-001 and
848658-001
Computer major components 17
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel 833480-001 and
(2) Display bezel screw covers (2)
For use only on computers with model numbers 13-d100 through 13-d199 848174-001
For use only on computers with model numbers 13-d000 through 13-d099 833481-001
(3) Webcam/microphone module (includes two microphone rubber isolators and double-sided adhesive)
For use only on computers with model numbers 13-d100 through 13-d199 854982-001
For use only on computers with model numbers 13-d000 through 13-d099 833512-001
(4) Display panel:
18 Chapter 3 Illustrated parts catalog
857386-001
Item Component Spare part number
13.3-in, RGBW QHD+, WLED, BrightView (3200×1800), ultraslim-at (2.6-mm), UWVA
display panel for use only on computers with model numbers 13-d100 through 13-d199
13.3-in, RGBW QHD+, WLED, BrightView (3200×1800), ultraslim-at (2.6-mm), UWVA
display panel for use only on computers with model numbers 13-d000 through 13-d099
13.3-in, FHD, WLED, AntiGlare (1920×1080), ultraslim-at (2.6-mm), UWVA display panel
for use only on computers with model numbers 13-d100 through 13-d199
13.3-in, FHD, WLED, AntiGlare (1920×1080), ultraslim-at (2.6-mm), UWVA display panel
for use only on computers with model numbers 13-d000 through 13-d099
(5) Display hinges (2, includes left and right display hinges)
For use only on computers with model numbers 13-d100 through 13-d199 848176-001
For use only on computers with model numbers 13-d000 through 13-d099 829303-001
(6) Display hinge strip 829304-001
(7) WLAN antenna (includes left and right WLAN cables and transceivers)
For use only on computers with model numbers 13-d100 through 13-d199 848170-001
For use only on computers with model numbers 13-d000 through 13-d099 829287-001
(8) Display panel cable (includes webcam/microphone module cable):
For use only on computer models equipped with a QHD+ display assembly and model
numbers 13-d100 through 13-d199
848177-001
815165-001
848178-001
830567-001
854981-001
For use only on computer models equipped with a QHD+ display assembly and model
numbers 13-d000 through 13-d099
For use only on computer models equipped with an FHD display assembly and model
numbers 13-d100 through 13-d199
For use only on computer models equipped with an FHD display assembly and model
numbers 13-d000 through 13-d099
(9) Display back cover
For use only on computers with model numbers 13-d100 through 13-d199 848659-001
For use only on computers with model numbers 13-d000 through 13-d099 829288-001 and
833483-001
848175-001
833482-001
857385-001
Display assembly subcomponents 19
Miscellaneous parts
Component Spare part number
AC adapter:
65-W, HP Smart, AC adapter (non-PFC, EM, 3-wire, 4.5-mm) 714635-850
45-W, HP Smart, AC adapter (non-PFC, RC, 3-wire, 4.5-mm) 741553-850
HP USB external DVD-RW Drive 747080-011
HP HDMI-to-VGA adapter 701943-011
HP RJ45-to-USB adapter dongle 539614-011
Power cord (3-pin, black, 1.00-m):
For use in Australia 755530-011
For use in Denmark 755530-081
For use in Europe 755530-021
For use in India 755530-D61
For use in Italy 755530-061
For use in Japan 755530-291
For use in North America 755530-001
For use in the People's Republic of China 755530-AA1
For use in South Korea 755530-AD1
For use in Switzerland 755530-111
For use in Taiwan 755530-AB1
For use in Thailand 755530-201
For use in the United Kingdom and Singapore 755530-031
Screw Kit 829308-001
20 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Case utility tool or similar plastic, at-tipped tool
●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.
Use care when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Tools required 21
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables
tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer
is o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
22 Chapter 4 Removal and replacement procedures preliminary requirements
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 23
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●
Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
24 Chapter 4 Removal and replacement procedures preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be eective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 25
5 Removal and replacement procedures
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
NOTE: Details about the computer, including model, serial number, product key, and length of warranty, are
on the service tag one the bottom of the computer. See Bottom on page 11 for details.
There are as many as 61 screws that must be removed, replaced, and/or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.
Bottom cover
NOTE: The bottom cover spare part kit includes two rear rubber feet, one front rubber foot, speaker grilles,
shielding, and retention brackets.
Description Spare part number
Bottom cover (includes two rear rubber feet, one front rubber foot, speaker grilles, shielding, and
retention brackets)
Before disassembling the computer, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the bottom cover:
1. Remove the bottom cover rear rubber feet (1).
The bottom cover rear rubber feet are available using spare part number 829307-001.
829289-001 and
848658-001
26 Chapter 5 Removal and replacement procedures
2. Remove the eight Phillips PM2.5×5.5 screws (2) that secure the bottom cover to the computer.
3. Remove the three Phillips PM2.5×3.4 screws that secure the bottom cover to the computer.
4. Insert a case utility tool (1) or similar plastic, at-tipped tool between the front edge of the
bottom cover and keyboard/top cover.
5. Separate the front edge (2) of the bottom cover from keyboard/top cover.
6. Remove the bottom cover (3).
NOTE: If it is necessary to replace the bottom cover, be sure to remove the bottom cover retention
brackets from the defective bottom cover and install them on the replacement bottom cover.
To remove the bottom cover retention brackets:
Component replacement procedures 27
1. Remove the four Phillips PM2.0×2.3 screws (1) that secure the bottom cover retention brackets to the
bottom cover.
2. Remove the bottom cover retention brackets (2).
Battery
Reverse this procedure to install the bottom cover.
Description Spare part number
3-cell, 45-Wh, 3.83-Ah, Li-ion battery 816238-850
Before removing the battery, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
Remove the battery:
1. Disconnect the battery cable (1) from the system board.
2. Remove the four Phillips PM2.5×4.4 screws (2) that secure the battery to the keyboard/top cover.
3. Remove the two Phillips PM2.5×2.6 broad head screws (3) that secure the battery to the keyboard/
top cover.
28 Chapter 5 Removal and replacement procedures
4. Remove the battery (4).
Reverse this procedure to install the battery.
Solid-state drive
Description Spare part number
512-MB, M2, SATA-3, supporting TLC 814224-001
256-MB, M2, SATA-3, supporting TLC 812708-001
128-MB, M2, SATA-3, supporting TLC 820547-001
128-MB, M2.2280, SATA-3 829985-001
Solid-state Drive Hardware Kit 829300-001
Before removing the solid-state drive, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery cable from the system board (see Battery on page 28).
Remove the solid-state drive:
Component replacement procedures 29
1. Remove the Phillips PM2.0×2.6 broad head screw (1) that secures the solid-state drive/WLAN module
bracket to the keyboard/top cover.
2. Remove the solid-state drive/WLAN module bracket (2).
The solid-state drive/WLAN module bracket is included in the Solid-state Drive Hardware Kit, spare part
number 829300-001.
3. Lift the edge of the solid-state drive (1) opposite of the slot until it rests at an angle.
4. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.
Reverse this procedure to install the solid-state drive.
30 Chapter 5 Removal and replacement procedures
WLAN module
Description Spare part number
Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 793840-005
Broadcom BCM943142 802.11 bgn 1×1 Wi-Fi + Bluetooth 4.0 M.2 Combo Adapter 792608-005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery cable from the system board (see Battery on page 28).
Remove the WLAN module:
1. Remove the Phillips PM2.0×2.6 broad head screw (1) that secures the solid-state drive/WLAN module
bracket to the keyboard/top cover.
2. Remove the solid-state drive/WLAN module bracket (2).
3. Release the WLAN module (1) by pulling the module away from the slot at an angle.
4. Flip the WLAN module (2) up and over until it rests upside down on the system board.
Component replacement procedures 31
5. Disconnect the WLAN antenna cables (3) from the WLAN module terminals.
NOTE: The WLAN antenna cable labeled “1/MAIN” connects to the WLAN module “Main” terminal. The
WLAN antenna cable labeled “2/AUX” connects to the WLAN module “Aux” terminal.
6. Remove the WLAN module (4).
NOTE: If the WLAN antennas are not connected to the WLAN module, the protective sleeve should be
installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
32 Chapter 5 Removal and replacement procedures
Speakers
Before removing the speakers, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Remove the battery (see Battery on page 28).
Remove the speakers:
1. Disconnect the speaker cable (1) from the system board.
2. Release the speaker cables from the retention clips (2) and channels built into the keyboard/top cover.
3. Remove the speakers (3) and cables.
Description Spare part number
Speaker Kit (includes left and right speakers and cables) 829309-001
the computer on, and then shut it down through the operating system.
Reverse this procedure to install the speakers.
Component replacement procedures 33
Fingerprint reader board
Description Spare part number
Fingerprint reader board
NOTE: The ngerprint board spare part kit does not include the ngerprint reader board bracket or the
ngerprint reader board cable. The ngerprint reader board bracket is available using spare part number
829302-001. The ngerprint reader board cable is available using spare part number 829295-001.
836257-001
Before removing the ngerprint reader board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Remove the battery (see Battery on page 28).
Remove the ngerprint reader board:
1. Release the zero insertion force (ZIF) connector (1) to which the ngerprint reader board cable is
attached, and then disconnect the ngerprint reader board cable from the system board.
2. Detach the ngerprint reader board cable (2) from the keyboard/top cover. (The ngerprint reader board
cable is attached to the keyboard/top cover with double-sided adhesive.)
3. Remove the two Phillips PM2.0×2.5 screws (3) that secure the ngerprint reader board and ngerprint
reader board bracket to the keyboard/top cover.
4. Remove the ngerprint reader board bracket (4).
34 Chapter 5 Removal and replacement procedures
5. Remove the ngerprint reader board (5).
Reverse this procedure to install the ngerprint reader board.
TouchPad board
Description Spare part number
TouchPad board
NOTE: The TouchPad board spare part kit does not include the TouchPad board bracket or the
TouchPad board cable. The TouchPad board bracket is available using spare part number 829301-001.
The TouchPad board cable is available using spare part number 829294-001.
Before removing the TouchPad board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Remove the battery (see Battery on page 28).
Remove the TouchPad board:
1. Release the ZIF connector (1) to which the TouchPad board cable is attached, and then disconnect
the TouchPad board cable from the system board.
833590-001
2. Remove the nine Phillips PM2.0×2.5 screws (2) that secure the TouchPad board and TouchPad board
bracket to the keyboard/top cover.
3. Remove the TouchPad board bracket (3).
Component replacement procedures 35
4. Remove the TouchPad board (4).
Reverse this procedure to install the TouchPad board.
Power connector cable
Description Spare part number
Power connector cable 838841-001
Before removing the power connector cable, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery cable from the system board (see Battery on page 28).
Remove the power connector cable:
1. Disconnect the power connector cable (1) from the system board.
2. Release the power connector cable (2) from the routing channel built into the system board.
3. Remove the two Phillips PM2.0×4.4 screws (3) that secure the power connector cable and power
connector cable bracket to the keyboard/top cover.
4. Remove the right I/O bracket (4).
The right I/O bracket is available using spare part number 829299-001.
36 Chapter 5 Removal and replacement procedures
5. Remove the power connector cable (5).
Reverse this procedure to install the power connector cable.
Fan
Description Spare part number
Fans (2, include cable) 829296-001
Before removing the fans, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery cable from the system board (see Battery on page 28).
Remove the fans:
1. Disconnect the fan cables (1) from the system board.
2. Release the display panel cable from the routing clips built into the left fan (2).
3. Release the wireless antenna cable from the routing clips built into the right fan (3).
4. Remove the two Phillips PM2.5×4.4 screws (4) that secure the fans to the keyboard/top cover.
Component replacement procedures 37
5. Remove the fans (5).
6. Remove the fans.
Reverse this procedure to install the fans.
Security cable slot bracket
Description Spare part number
Security cable slot bracket 829298-001
Before removing the security cable slot bracket, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26).
5. Disconnect the battery cable from the system board (see Battery on page 28).
Remove the security cable slot bracket:
1. Remove the Phillips PM2.5×4.4 screw (1) that secures the security cable slot bracket to the keyboard/
top cover.
38 Chapter 5 Removal and replacement procedures
2. Remove the security cable slot bracket (2).
Reverse this procedure to install the security cable slot bracket.
System board
Description Spare part number
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB,
4.0-MB L3 cache, dual core, 15-W [dynamic PL1 to 8.5-W]), 8.0-GB of system memory, and
the Windows 10 Professional operating system
Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB,
4.0-MB L3 cache, dual core, 15-W [dynamic PL1 to 8.5-W]), 8.0-GB of system memory and a nonWindows operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB,
3.0-MB L3 cache, dual core, 15-W [dynamic PL1 to 8.5-W]), 8.0-GB of system memory, and
the Windows 10 Professional operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB,
3.0-MB L3 cache, dual core, 15-W [dynamic PL1 to 8.5-W]), 8.0-GB of system memory and a nonWindows operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB,
3.0-MB L3 cache, dual core, 15-W [dynamic PL1 to 8.5-W]), 4.0-GB of system memory, and
the Windows 10 Professional operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB,
3.0-MB L3 cache, dual core, 15-W [dynamic PL1 to 8.5-W]), 4.0-GB of system memory and a nonWindows operating system
Equipped with an Intel Core i3-6100U 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core,
15-W [dynamic PL1 to 8.5-W]), 4.0-GB of system memory, and the Windows 10 Professional
operating system
829286-601
829286-001
829285-601
829285-001
829284-601
829284-001
829283-601
Equipped with an Intel Core i3-6100U 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core,
15-W [dynamic PL1 to 8.5-W]), 4.0-GB of system memory and a non-Windows operating system
Component replacement procedures 39
829283-001
Before removing the system board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26), and then remove the following components:
a. Battery (see Battery on page 28)
b. Solid-state drive (see Solid-state drive on page 29)
c. WLAN module (see WLAN module on page 31)
d. Power connector bracket (see Power connector cable on page 36)
e. Fans (see Fan on page 37)
NOTE: When replacing the system board, be sure that the heat sink is removed from the defective system
board and installed on the replacement system board. See see Heat sink on page 43 for heat sink removal
and replacement instructions.
Remove the system board:
1. Release the adhesive support strip (1) that secures the display panel cable to the system board.
2. Disconnect the display panel cable (2) from the system board.
3. Disconnect the power connector cable (3) from the system board.
4. Release the ZIF connector (4) to which the ngerprint reader board cable is attached, and then
disconnect the ngerprint reader board cable from the system board.
40 Chapter 5 Removal and replacement procedures
5. Release the ZIF connector (1) to which the TouchPad board cable is attached, and then disconnect
the TouchPad board cable from the system board.
6. Release the ZIF connector (2) to which the keyboard backlight cable is attached, and then disconnect
the keyboard backlight board cable from the system board.
7. Release the ZIF connector (3) to which the keyboard cable is attached, and then disconnect the keyboard
cable from the system board.
8. Disconnect the speaker cable (4) from the system board.
9. Remove the Phillips PM2.5×3.4 screw (1) that secures the system board to the keyboard/top cover.
10. Remove the Phillips PM2.5×4.4 screw (2) that secures the system board and the left I/O bracket to
the keyboard/top cover.
Component replacement procedures 41
11. Remove the left I/O bracket (3).
The left I/O bracket is available using spare part number 829299-001.
12. Lift the left side of the system board (1) until it rests at an angle.
13. Slide the system board (2) up and to the left at an angle until the connectors on the right side of the
system board are clear of the openings on the right side of the keyboard/top cover.
14. Swing the rear edge of the system board (3) up and forward until the system board rests upside down on
the keyboard/top cover.
42 Chapter 5 Removal and replacement procedures
15. Disconnect the RTC battery cable (4) from the system board.
16. Remove the system board.
Reverse this procedure to install the system board.
Heat sink
Before removing the heat sink, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26), and then remove the following components:
Description Spare part number
Heat sink (includes replacement thermal material) 829314-001
the computer on, and then shut it down through the operating system.
a. Battery (see Battery on page 28)
b. Solid-state drive (see Solid-state drive on page 29)
c. WLAN module (see WLAN module on page 31)
d. Power connector bracket (see Power connector cable on page 36)
Component replacement procedures 43
e. Fans (see Fan on page 37)
f. System board (see System board on page 39)
Remove the heat sink:
1. Following the 1, 2, 3 sequence stamped into the heat sink, remove the three Phillips PM2.0×2.4
screws (1) that secure the heat sink to the system board.
2. Remove the heat sink (2).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and
the system board components, it may be necessary to move the heat sink from side to side to detach it.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system
board each time the heat sink is removed. Replacement thermal material is included with the heat sink and
system board spare part kits. Thermal paste is used on the system board (1) and the section of the heat
sink (2) that services it.
44 Chapter 5 Removal and replacement procedures
Reverse this procedure to install the heat sink.
RTC battery
Description Spare part number
RTC battery (includes cable and double-sided adhesive) 829306-001
Before removing the RTC battery, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26), and then remove the following components:
the computer on, and then shut it down through the operating system.
a. Battery (see Battery on page 28)
b. Solid-state drive (see Solid-state drive on page 29)
c. WLAN module (see WLAN module on page 31)
d. Power connector bracket (see Power connector cable on page 36)
e. Fans (see Fan on page 37)
f. System board (see System board on page 39)
Remove the RTC battery:
▲
Detach the RTC battery from the keyboard/top cover. (The RTC battery is attached to the keyboard/
top cover with double-sided adhesive.)
Component replacement procedures 45
Reverse this procedure to install the RTC battery.
Display assembly
NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare
part information, see the individual removal subsections.
Before removing the display assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 26), and then remove the following components:
a. Battery (see Battery on page 28)
b. Solid-state drive (see Solid-state drive on page 29)
c. WLAN module (see WLAN module on page 31)
d. Power connector bracket (see Power connector cable on page 36)
e. Fans (see Fan on page 37)
f. System board (see System board on page 39)
Remove the display assembly:
1. Remove the three Phillips PM2.5×4.4 screws (1) that secure the display assembly to the keyboard/
top cover.
46 Chapter 5 Removal and replacement procedures
2. Remove the two Phillips PM2.5×2.9 broad head screws (2) that secure the display assembly to
the keyboard/top cover.
3. Swing the display hinges (1) up and back as far as they will go.
4. Slide the keyboard/top cover (2) away from the display assembly.
5. If it is necessary to replace the display bezel or any of the display assembly subcomponents:
a. Remove the two display bezel screw covers (1).
The display bezel screw covers are available using spare part numbers 848174-001 (for use only
on computers with model numbers 13-d100 through 13-d199) and 833481-001 (for use only on
computers with model numbers 13-d000 through 13-d099).
Component replacement procedures 47
b. Remove the two Phillips PM2.5×3.4 screws (2) that secure the display bezel to
the display assembly.
CAUTION: When releasing the bottom edge of the display bezel, make note of the location and
the strength of the adhesive strip (1) on the of the bezel. This adhesive strip is important to the t
of the display bezel. If this caution is not followed, the display bezel can be damaged.
c. Flex the inside edges of the right edge (2), the top edge (3), the left edge (4), and the bottom
edge (5) of the display bezel until the bezel disengages from the display back cover.
d. Remove the display bezel (6).
The display bezel is available using spare part numbers 833480-001 and 857386-001.
6. If it is necessary to replace the display panel:
a. Remove the display bezel.
48 Chapter 5 Removal and replacement procedures
b. Remove the four Phillips PM2.0×2.3 screws that secure the display panel to the display back cover.
CAUTION: Before turning the display panel upside down, make sure the work surface is clear of
tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to
the display panel.
c. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in
front of the display back cover.
d. Release the adhesive strip (2) that secures the display panel cable connector to the display panel.
e. Disconnect the display panel cable (3) from the display panel.
f. Remove the display panel.
The display panel is available using the following spare part numbers:
Component replacement procedures 49
●
848177-001 – 13.3-in, RGBW QHD+, WLED, BrightView (3200×1800), ultraslim-at (2.6-mm),
UWVA display panel for use only on computers with model numbers 13-d100 through 13d199
●
815165-001 – 13.3-in, RGBW QHD+, WLED, BrightView (3200×1800), ultraslim-at (2.6-mm),
UWVA display panel for use only on model numbers 13-d000 through 13-d099
●
848178-001 – 13.3-in, FHD, WLED, AntiGlare (1920×1080), ultraslim-at (2.6-mm), UWVA
display panel for use only on computers with model numbers 13-d100 through 13-d199
●
830567-001 – 13.3-in, FHD, WLED, AntiGlare (1920×1080), ultraslim-at (2.6-mm), UWVA
display panel for use only on model numbers 13-d000 through 13-d099
7. If it is necessary to replace the webcam/microphone module:
a. Remove the display bezel.
b. Remove the display panel.
c. Release the two pieces of grounding tape (1) the secure the webcam/microphone module cable to
the display back cover.
d. Disconnect the webcam/microphone module cable (2) from the webcam/microphone module.
e. Detach the webcam/microphone module (3) from the display back cover. (The webcam/
microphone module is attached to the display back cover with double-sided adhesive.)
NOTE: When releasing the webcam/microphone module, make sure the microphone rubber
isolators (4) do not get lost. These isolators are important to the microphone performance.
f. Remove the webcam/microphone module.
The webcam/microphone module is available using spare part numbers 854982-001 (for use only
on computers with model numbers 13-d100 through 13-d199) and 833512-001 (for use only on
computers with model numbers 13-d000 through 13-d099).
8. If it is necessary to replace the display hinges:
50 Chapter 5 Removal and replacement procedures
a. Remove the display bezel.
b. Remove the display panel.
c. Remove the six Phillips PM2.5×2.7 broad head screws that secure the display hinges to
the display back cover.
d. Release the outside tips of the display hinge cover (1) from the slots built into the display hinges.
e. Remove the display hinges (2).
The display hinges are available using spare part numbers 848176-001 (for use only on computers
with model numbers 13-d100 through 13-d199) and 829303-001 (for use only on computers with
model numbers 13-d000 through 13-d099).
f. If it is necessary to replace the hinge strip, remove the two Phillips PM2.0×2.4 screws (1) that
secure the hinge strip to the display back cover.
Component replacement procedures 51
g. Remove the hinge strip (2).
The hinge strip is available using spare part number 829304-001.
9. If it is necessary to replace the WLAN antenna cables and transceivers:
a. Remove the display bezel.
b. Remove the display panel.
c. Release the two pieces of grounding tape (1) the secure the webcam/microphone module cable to
the display back cover.
d. Detach the WLAN antenna transceivers (2) from the display back cover. (The WLAN antenna
transceivers are attached to the display back cover with double-sided adhesive.)
e. Release the WLAN antenna cables from the clips (3) and routing channel built into the left edge of
the display back cover.
52 Chapter 5 Removal and replacement procedures
f. Remove the WLAN antenna cables and transceivers (4).
The WLAN antenna cables and transceivers are available using spare part numbers 848170-001
(for use only on computers with model numbers 13-d100 through 13-d199) and 829287-001 (for
use only on computers with model numbers 13-d000 through 13-d099).
10. If it is necessary to replace the display panel cable:
a. Remove the display bezel.
b. Remove the display panel.
c. Release the two pieces of grounding tape (1) the secure the webcam/microphone module cable to
the display back cover.
d. Disconnect the display panel cable (2) from the webcam/microphone module.
e. Release the display panel cable from the retention clips (3) and routing channel built into the right
side of the display back cover.
f. Remove the display panel cable (4).
The display panel cable is available using the following spare part numbers:
●
854981-001 – For use only on computer models equipped with a QHD+ display assembly and
model numbers 13-d100 through 13-d199
●
833483-001 – For use only on computer models equipped with a QHD+ display assembly and
model numbers 13-d000 through 13-d099
●
848175-001 – For use only on computer models equipped with an FHD display assembly and
model numbers 13-d100 through 13-d199
●
833482-001 – For use only on computer models equipped with an FHD display assembly and
model numbers 13-d000 through 13-d099
Component replacement procedures 53
Reverse this procedure to reassemble and install the display assembly.
54 Chapter 5 Removal and replacement procedures
6 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode,
cannot access Setup Utility.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode,
cannot access Setup Utility.
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, quickly press esc, and then press f10.
●
Tablets without keyboards:
1. Turn on or restart the tablet, and then quickly hold down the volume down button.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button.
2. Tap f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS):
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Starting Setup Utility (BIOS) 55
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specications.
– or –
▲
Use Setup Utility (BIOS).
To use Setup Utility (BIOS):
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 55).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 56.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
●
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●
Do not shut down the computer or initiate Sleep.
●
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
56 Chapter 6 Using Setup Utility (BIOS)
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Synchronizing a tablet and keyboard (select products only)
For a tablet with a detachable keyboard, when you attach the tablet to the keyboard and restart the
computer, Setup Utility (BIOS) checks to see if the Embedded Controller rmware on the keyboard needs to be
synchronized. If so, synchronization begins. If the synchronization is interrupted, a notication screen
displays for 10 seconds before the tablet restarts and attempts to synchronize again.
NOTE: The Embedded Controller rmware will synchronize ONLY if the tablet or keyboard battery is more
than 50% charged, or if your tablet is connected to AC power.
Synchronizing a tablet and keyboard (select products only) 57
7 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
NOTE: To start BIOS on a convertible computer, your computer must be in notebook mode and you must use
the keyboard attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot access
BIOS.
To start HP PC Hardware Diagnostics UEFI:
1. Start BIOS:
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, quickly press esc.
●
Tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume down button.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button.
2. Press or tap f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 58.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test.
NOTE: If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
There are two options to download HP PC Hardware Diagnostics to a USB device:
Download the latest UEFI version:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
58 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)
Download any version of UEFI for a specic product:
1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2. Click Drivers & Downloads.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 59
8 Specications
Computer specications
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source that is supplied and
approved by HP for use with this computer.
Metric U.S.
Dimensions
Width 32.7 cm 12.85 in
Depth 22.6 cm 8.89 in
Height 1.3 cm 0.51 in
Weight 1.4 kg 3.01 lbs
Input power
Operating voltage and current 19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 4.62 A – 90 W
19.5 V dc @ 6.15 A – 120 W
19.5 V dc @ 7.69 A – 150 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range
of temperatures.
60 Chapter 8 Specications
9 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 61. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 62.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 63.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
Creating recovery media and backups 61
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 62.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
◦
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB ash drive.
◦
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦
Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦
The creation process can take an hour or more. Do not interrupt the creation process.
◦
If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 63.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲
Select the Start button, and then select the Get started app.
62 Chapter 9 Backing up, restoring, and recovering
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●
Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲
Select the Start button, and then select the Get started app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 63. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 61.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 63.
, and then follow the on-screen instructions.
●
On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 66.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 61.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 61.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 61.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
Restore and recovery 63
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 65.
3. Follow the on-screen instructions.
64 Chapter 9 Backing up, restoring, and recovering
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Insert the HP Recovery media.
2. Access BIOS:
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Restore and recovery 65
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 61.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
66 Chapter 9 Backing up, restoring, and recovering
10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0 m (3.2 ft) and no more than 1.8 m (6 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating
of 125 or 250 V AC, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
South Korea EK 4
Requirements for all countries 67
Country/region Accredited agency Applicable note number
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
68 Chapter 10 Power cord set requirements
11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose
of the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at
http://www.hp.com/recycle.
69
Index
A
AC adapter light 10
AC adapter, spare part numbers 20
action keys 6
antenna
location 4
removal 52
spare part numbers 19, 53
audio, product description 1
audio-in jack 9
audio-out jack 9
B
backups 61
battery
removal 28
spare part number 17, 28
BIOS
determining version 55
downloading an update 56
starting the Setup Utility 55
updating 55
boot order
changing 65
bottom components 11
bottom cover
removal 26
spare part numbers 17, 26
button components 5
buttons
power 5
TouchPad 8
C
caps lock light 7
chipset, product description 1
components
bottom 11
buttons 5
display 4
ngerprint reader 5
keys 6
left-side 9
lights 7
right-side 10
speakers 5
TouchPad 8
computer
major components 14
specications 60
D
display assembly
removal 46
spare part number 46
subcomponents 18
display back cover, spare part
numbers 19
display bezel
removal 47
spare part numbers 18, 48
display bezel screw covers
removal 47
spare part numbers 18, 47
display components 4
display panel
removal 48
spare part numbers 18, 49
display panel cable
removal 53
spare part numbers 19, 53
display panel, product description 1
display switch 4
DVD-RW Drive, spare part number
20
E
esc key 6
Ethernet, product description 1
F
fan
removal 37
spare part number 16, 37
feet
removal 26
spare part number 17, 26
ngerprint reader 6
ngerprint reader board
removal 34
spare part number 16, 34
ngerprint reader board bracket
removal 34
spare part number 16, 34
ngerprint reader board cable, spare
part number 16, 34
ngerprint reader components 5
fn key 6
G
graphics, product description 1
H
HDMI port 10
HDMI-to-VGA adapter, spare part
number 20
headphone jack 9
heat sink
removal 43
spare part number 17, 43
hinge
removal 50
spare part numbers 19, 51
hinge strip
removal 50
spare part number 19, 52
HP PC Hardware Diagnostics (UEFI)
using 58
HP Recovery Manager
correcting boot problems 65
starting 64
HP Recovery media
creating 61
recovery 64
HP Recovery partition
recovery 64
removing 66
I
I/O bracket
removal 36, 41
spare part number 16, 36, 42
70 Index
J
jacks
audio-in 9
audio-out 9
headphone 9
microphone 9
K
key components 6
keyboard, product description 2
keyboard/top cover, spare part
numbers 15
keys
action 6
esc 6
fn 6
Windows 6
L
left side components 9
light components 7
lights
AC adapter 10
caps lock 7
mute 7
power 7, 10
webcam 4
M
memory card reader 9
memory module, product
description 1
microphone
location 4
product description 1
microphone jack 9
minimized image recovery 64
minimized image, creating 63
miscellaneous part 20
model name 1
mute light 7
O
operating system, product
description 2
optical drive, spare part number 20
original system recovery 63
P
pointing device, product
description 2
ports
HDMI 10
product description 2
USB 3.0 9, 10
power button 5
power connector 10
power connector cable
removal 36
spare part number 16, 36
power cord
set requirements 67
spare part numbers 20
power light 7, 10
power requirements, product
description 2
processor, product description 1
product description
audio 1
chipset 1
display panel 1
Ethernet 1
external media cards 2
graphics 1
keyboard 2
memory module 1
microphone 1
operating system 2
pointing device 2
ports 2
power requirements 2
processors 1
product name 1
security 2
serviceability 2
solid-state drive 1
video 1
wireless 1, 2
product name 1
R
recover
options 63
recovery
discs 62, 64
HP Recovery Manager 63
media 64
starting 64
supported discs 62
system 63
USB ash drive 64
using HP Recovery media 62
recovery media
creating 61
creating using HP Recovery
Manager 62
recovery partition
removing 66
removal/replacement
procedures 26
right-side components 10
RJ45-to-USB adapter, spare part
number 20
RTC battery
removal 45
spare part number 17, 45
Rubber Kit, spare part number 17
S
Screw Kit, spare part number 20
security cable slot 9
security cable slot bracket
removal 38
spare part number 15, 38
security, product description 2
service tag 12
serviceability, product description 2
solid-state drive
product description 1
removal 29
spare part numbers 15, 29
Solid-state Drive Hardware Kit, spare
part number 15, 29
solid-state drive/WLAN module
bracket
removal 30
spare part number 16, 30
speaker components 5
Speaker Kit, spare part number 17,
33
speakers
location 6
removal 33
spare part number 17, 33
specications 60
supported discs, recovery 62
system board
removal 39
spare part numbers 16, 39
system recovery 63
Index 71
system restore point
creating 62
system restore point, creating 61
T
TouchPad board
removal 35
spare part number 16, 35
TouchPad board bracket
removal 35
spare part number 16, 35
TouchPad board cable, spare part
number 16, 35
TouchPad button 8
TouchPad components 8
TouchPad zone 8
U
USB 3.0 port 9, 10
V
vents 11
video, product description 1
W
webcam 4
webcam light 4
webcam/microphone module
removal 50
spare part numbers 18, 50
Windows
system restore point 61, 62
Windows key 6
Windows tools
using 62
wireless antenna
location 4
removal 52
spare part numbers 19, 53
wireless, product description 1, 2
WLAN antenna
location 4
removal 52
spare part numbers 19, 53
WLAN module
removal 31
spare part numbers 15, 31
72 Index
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