HP ENVY 13-d000 Maintenance and Service Guide
HP ENVY Notebook PC (model numbers 13d000 through 13-d099 and 13-d100
through 13-d199)
Maintenance and Service Guide
© Copyright 2016 HP Development Company,
L.P.
Product notice
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Core are U.S. registered trademarks
of Intel Corporation. Microsoft and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in the
United States and/or other countries. SD Logo
is a trademark of its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions
of Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: January 2016
Document Part Number: 846301-001
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Display .................................................................................................................................................................... 4
Buttons, speakers, and ngerprint reader ............................................................................................................ 5
Keys ........................................................................................................................................................................ 6
Lights ...................................................................................................................................................................... 7
TouchPad ................................................................................................................................................................ 8
Left side ................................................................................................................................................................. 9
Right side ............................................................................................................................................................. 10
Bottom ................................................................................................................................................................. 11
3 Illustrated parts catalog .............................................................................................................................. 12
Service tag ........................................................................................................................................................... 12
Computer major components .............................................................................................................................. 14
Display assembly subcomponents ...................................................................................................................... 18
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 21
Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 22
Drive handling ................................................................................................................................... 22
Grounding guidelines ........................................................................................................................................... 23
Electrostatic discharge damage ........................................................................................................ 23
Packaging and transporting guidelines .......................................................................... 24
Workstation guidelines ................................................................................................... 24
Equipment guidelines ..................................................................................................... 25
5 Removal and replacement procedures ........................................................................................................... 26
Component replacement procedures .................................................................................................................. 26
Bottom cover ..................................................................................................................................... 26
Battery ............................................................................................................................................... 28
vii
Solid-state drive ................................................................................................................................ 29
WLAN module .................................................................................................................................... 31
Speakers ............................................................................................................................................ 33
Fingerprint reader board ................................................................................................................... 34
TouchPad board ................................................................................................................................. 35
Power connector cable ...................................................................................................................... 36
Fan ..................................................................................................................................................... 37
Security cable slot bracket ................................................................................................................ 38
System board .................................................................................................................................... 39
Heat sink ............................................................................................................................................ 43
RTC battery ........................................................................................................................................ 45
Display assembly ............................................................................................................................... 46
6 Using Setup Utility (BIOS) ............................................................................................................................. 55
Starting Setup Utility (BIOS) ................................................................................................................................ 55
Updating Setup Utility (BIOS) .............................................................................................................................. 55
Determining the BIOS version ........................................................................................................... 55
Downloading a BIOS update .............................................................................................................. 56
Synchronizing a tablet and keyboard (select products only) .............................................................................. 57
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 58
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 58
8 Specications .............................................................................................................................................. 60
Computer specications ...................................................................................................................................... 60
9 Backing up, restoring, and recovering ........................................................................................................... 61
Creating recovery media and backups ................................................................................................................ 61
Creating HP Recovery media (select products only) ......................................................................... 61
Using Windows tools ........................................................................................................................................... 62
Restore and recovery ........................................................................................................................................... 63
Recovering using HP Recovery Manager ........................................................................................... 63
What you need to know before you get started ............................................................. 63
Using the HP Recovery partition (select products only) ................................................. 64
Using HP Recovery media to recover .............................................................................. 64
Changing the computer boot order ................................................................................ 65
Removing the HP Recovery partition (select products only) ......................................... 66
10 Power cord set requirements ...................................................................................................................... 67
Requirements for all countries ............................................................................................................................ 67
viii
Requirements for specic countries and regions ................................................................................................ 67
11 Recycling .................................................................................................................................................. 69
Index ............................................................................................................................................................. 70
ix
x
1 Product description
Category Description
Product Name HP ENVY Notebook PC (model numbers 13-d000 through 13-d099 and 13-d100 through 13-d199)
Processors
Chipset Integrated soldered-on-circuit (SOC)
Graphics Intel HD Graphics 520
Panel 13.3-in, RGBW quad high-denition+ (QHD+), white light-emitting diode (WLED), BrightView
Memory Support for LPDDR3-1600 dual channel, onboard memory
Solid-state drive Support for M2 Serial ATA storage
●
Intel® Core™ i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0-MB
L3 cache, dual core, 15-W [dynamic PL1 to 8.5-W])
●
Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB, 3.0-MB L3
cache, dual core, 15-W [dynamic PL1 to 8.5-W])
●
Intel Core i3-6100U 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W
[dynamic PL1 to 8.5-W])
Support for HD Decode, DX12, and high-denition multimedia interface (HDMI)
(3200×1800), ultraslim-at (2.6-mm), UWVA display panel; eDP; typical brightness: 300 nits
13.3-in, full high-denition (FHD), WLED, AntiGlare (1920×1080), ultraslim-at (2.6-mm), UWVA
display panel; eDP; typical brightness: 300 nits
Support for 8192-MB maximum system RAM in the following congurations:
●
8192-MB (16-GB, 256-MB × 16 × 4 × 4 pieces)
●
4096-MB (8-GB, 128-MB × 32 × 2 × 4 pieces)
Support for the following solid-state drive congurations:
●
512-MB, M2, SATA-3, supporting triple level cell (TLC)
●
256-MB, M2, SATA-3, supporting TLC
●
128-MB, M2, SATA-3, supporting TLC
●
128-MB, M2.2280, SATA-3
Audio and video HP TrueVision HD webcam: xed (no tilt) with activity light, 1280×720 by 30 frames per second
Integrated dual-array digital microphones with appropriate beam-forming, echo-cancellation,
noise-reduction software
Bang & Olufsen dual speakers (2) with subwoofer
Ethernet Integrated 10/100/1000 network interface card (NIC)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Support for the following WLAN modules:
Broadcom BCM943142 802.11 bgn 1×1 Wi-Fi + Bluetooth 4.0 M.2 Combo Adapter
Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter
Two WLAN antennas built into display assembly
1
Category Description
Wireless (continued) Support for Intel WiDi
Compatible with Miracast-certied devices
External media cards HP 2-in-1 multiformat Digital Media Reader Slot with push-push technology. Reads data from and
writes data to digital memory cards such as Secure Digital (SD).
Ports
Keyboard/pointing devices Full-size, backlit, island-style keyboard
Power requirements Support for 65-W HP Smart AC adapter (non-PFC, EM, 3-wire, 4.5-mm) and 45-W HP Smart AC
Support for 6-cell, 44-Wh, 1.98-Ah, Li-ion battery
Security
●
HP Smart Plug AC adapter (4.5-mm barrel)
●
Headphone/microphone combo
●
HDMI v.1.4, supporting up to 1920×1080 at 60 Hz
●
RJ45
●
USB 3.0
●
USB 2.0
TouchPad requirements:
●
ClickPad with image sensor
●
MultiTouch gestures enabled
●
Support for modern TrackPad gestures
●
Taps enables as default
adapter (non-PFC, RC, 3-wire, 4.5-mm)
1.0-meter (3.2-feet) power cord
●
Support for security cable lock
●
Support for Trusted Platfom Module (TPM) 2.0
●
Fingerprint reader with HP Simple Pass software support
Operating system Preinstalled:
Serviceability End user replaceable part: AC adapter
2 Chapter 1 Product description
●
Windows 10
●
Windows 10 Emerging Markets Single Language High-End
●
Windows 10 Multilanguage High-End
●
Windows 10 Professional
2 External component identication
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button, and then select All apps.
– or –
Right-click the Start button, and then select Programs and Features.
Locating hardware 3
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate
with WLANs.
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some products
allow you to video conference and chat online using
streaming video.
To use a webcam (integrated camera):
▲
Type camera in the taskbar search box, and then
select Camera.
(5) Internal display switch Turns o the display and initiates Sleep if the display
is closed while the power is on.
NOTE: The internal display switch is not visible from the
outside of the computer.
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region.
To access this guide, select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
4 Chapter 2 External component identication
Buttons, speakers, and ngerprint reader
NOTE: Your computer may look slightly dierent from the illustration in this section.
Item Component Description
(1) Power button
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press
the button briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your
power options.
▲
Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select
Power Options.
Buttons, speakers, and ngerprint reader 5
Keys
Item Component Description
(2) Speakers Produce sound.
(3) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password
logon.
NOTE: Your computer may look slightly dierent from the illustration in this section.
Item Component Description
(1) esc key Displays system information when pressed in combination
(2) fn key Executes frequently used system functions when pressed in
(3) Windows key Opens the Start menu.
(4) Action keys Execute frequently used system functions.
with the fn key.
combination with the esc key, action keys, or the spacebar.
NOTE: Pressing the Windows key again will close the
Start menu.
NOTE: On select products, the f5 action key turns the
backlight keyboard feature o or on.
6 Chapter 2 External component identication
Lights
NOTE: Your computer may look slightly dierent from the illustration in this section.
Item Component Description
(1) Power light
(2) Mute light
(3) Caps lock light On: Caps lock is on, which switches the key input to all
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to
the display and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation
is a power-saving state that uses the least amount
of power.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
capital letters.
Lights 7
TouchPad
NOTE: Your computer may look slightly dierent from the illustration in this section.
Item Component Description
(1) TouchPad zone Reads nger gestures to move the pointer or activate items
on the screen
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identication
Left side
NOTE: Your computer may look slightly dierent from the illustration in this section.
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) Memory card reader Reads optional memory cards that enable you to store,
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲
Press in on the card, and then remove it from
the memory card reader.
(3) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB
ports will not charge all USB devices or will charge using a
low current. Some USB devices require power and require
you to use a power port.
NOTE: USB charging ports can also charge select models
of cell phones and MP3 players, even when the computer
is o.
(4) Audio-out (headphone)/audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional microphone-only devices.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.
To access this guide, select the Start button, select All apps,
select HP Help and Support, and then select HP
Documentation.
Left side 9
Right side
Item Component Description
(1) Power light
(2) USB 3.0 ports Connect an optional USB device, such as a keyboard, mouse,
(3) HDMI port Connects an optional video or audio device, such as a high-
(4) AC adapter light
(5) Power connector Connects an AC adapter.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to
the display and other unneeded components.
●
The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount
of power.
external drive, printer, scanner or USB hub.
denition television, any compatible digital or audio
component, or a high-speed High-Denition Multimedia
Interface (HDMI) device.
●
White: The AC adapter is connected and the battery
is fully charged.
●
Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The battery is not charging.
10 Chapter 2 External component identication
Bottom
NOTE: Your computer may look slightly dierent from the illustration in this section.
Component Description
Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Bottom 11
3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.
Item Description Function
(1) Product name This is the product name axed to the front of
(2) Serial number (s/n) This is an alphanumeric identier that is unique to
(3) Part number/Product number (p/n) This number provides specic information about
12 Chapter 3 Illustrated parts catalog
the computer.
each product.
the product's hardware components. The part number helps
a service technician to determine what components
and parts are needed.
Item Description Function
(4) Warranty period This number describes the duration of the warranty period
for the computer.
(5) Model description This is the alphanumeric identier used to locate
documents, drivers, and support for the computer.
Service tag 13
Computer major components
14 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly subcomponents on page 18.
(2) Keyboard/top cover (in natural silver nish; includes backlight, backlight cable, and keyboard cable):
For use in Belgium 829305-A41
For use in Canada 829305-DB1
For use in the Czech Republic and Slovakia 829305-FL1
For use in Denmark, Finland, and Norway 829305-DH1
For use in France 829305-051
For use in Germany 829305-041
For use in Greece 829305-151
For use in Italy 829305-061
For use in Japan 829305-291
For use in Latin America 829305-161
For use in the Netherlands 829305-B31
For use in Portugal 829305-131
For use in Russia 829305-251
For use in Saudi Arabia 829305-171
For use in South Korea 829305-AD1
For use in Spain 829305-071
For use in Switzerland 829305-BG1
For use in Taiwan 829305-AB1
For use in Thailand 829305-281
For use in Turkey 829305-141
For use in the United Kingdom and Singapore 829305-031
For use in the United States 829305-001
(3) Security cable slot bracket 829298-001
(4) Solid-state drive:
512-MB, M2, SATA-3, supporting TLC 814224-001
256-MB, M2, SATA-3, supporting TLC 812708-001
128-MB, M2, SATA-3, supporting TLC 820547-001
128-MB, M2.2280, SATA-3 829985-001
Solid-state drive Hardware Kit (includes solid-state drive/WLAN module bracket) 829300-001
(5) WLAN module:
Broadcom BCM943142 802.11 bgn 1×1 Wi-Fi + Bluetooth 4.0 M.2 Combo Adapter 792608-005
Computer major components 15
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