HP ENVY Maintenance And Service Manual

HP ENVY Notebook PC

Maintenance and Service Guide

© Copyright 2015 HP Development Company,
L.P.

AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Centrino, and Pentium are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
U.S. registered trademarks of the Microsoft
group of companies.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

Second Edition: August 2015

First Edition: May 2015

Document Part Number: 807574-002

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.

For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 5

Display .................................................................................................................................................................... 5

Top .......................................................................................................................................................................... 7

TouchPad ............................................................................................................................................. 7

Lights ................................................................................................................................................... 8

Buttons, speakers, and ngerprint reader (select models only) ........................................................ 9

Keys ................................................................................................................................................... 11

Left side ............................................................................................................................................................... 12

Right side ............................................................................................................................................................. 14

Bottom ................................................................................................................................................................. 15

Service tag ........................................................................................................................................................... 16

3 Illustrated parts catalog .............................................................................................................................. 17

Computer major components .............................................................................................................................. 17

Mass storage devices ........................................................................................................................................... 20

Display assembly subcomponents – touch screen ............................................................................................. 21

Display assembly subcomponents – non-touch screen ..................................................................................... 22

Cables ................................................................................................................................................................... 24

Miscellaneous parts ............................................................................................................................................. 25

4 Removal and replacement procedures preliminary requirements .................................................................... 26

Tools required ...................................................................................................................................................... 26

Service considerations ......................................................................................................................................... 26

Plastic parts ....................................................................................................................................... 26

Cables and connectors ...................................................................................................................... 27

Drive handling ................................................................................................................................... 27

Grounding guidelines ........................................................................................................................................... 27

Electrostatic discharge damage ........................................................................................................ 27

Packaging and transporting guidelines .......................................................................... 29

Workstation guidelines ................................................................................ 29

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 31

Component replacement procedures .................................................................................................................. 31

Optical drive ....................................................................................................................................... 32

v

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 34

Component replacement procedures .................................................................................................................. 34

Bottom cover ..................................................................................................................................... 35

WLAN module .................................................................................................................................... 38

Memory module ................................................................................................................................ 40

Solid-state drive (M.2) ....................................................................................................................... 42

RJ-45 door ......................................................................................................................................... 44

Fan ..................................................................................................................................................... 46

USB board .......................................................................................................................................... 48

Subwoofer ......................................................................................................................................... 50

Heat sink ............................................................................................................................................ 52

Battery ............................................................................................................................................... 54

Hard drive .......................................................................................................................................... 55

Speakers (front) ................................................................................................................................. 57

Cable routing ..................................................................................................................................... 59

LED board .......................................................................................................................................... 60

Fingerprint reader board ................................................................................................................... 61

Card reader board .............................................................................................................................. 63

TouchPad assembly ........................................................................................................................... 64

System board .................................................................................................................................... 66

RTC battery ........................................................................................................................................ 69

Speaker (rear) .................................................................................................................................... 70

Display assembly – touch screen ...................................................................................................... 71

Display assembly – non-touch screen .............................................................................................. 76

Power connector cable ...................................................................................................................... 84

7 Using Setup Utility (BIOS) in Windows 7 ......................................................................................................... 85

Starting Setup Utility (BIOS) ................................................................................................................................ 85

Updating the BIOS ................................................................................................................................................ 85

Determining the BIOS version ........................................................................................................... 85

Downloading a BIOS update .............................................................................................................. 85

8 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 87

Starting Setup Utility (BIOS) ................................................................................................................................ 87

Updating the BIOS ................................................................................................................................................ 87

Determining the BIOS version ........................................................................................................... 87

Downloading a BIOS update .............................................................................................................. 87

vi

9 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 89

Starting Setup Utility (BIOS) ................................................................................................................................ 89

Updating Setup Utility (BIOS) .............................................................................................................................. 89

Determining the BIOS version ........................................................................................................... 89

Downloading a BIOS update .............................................................................................................. 90

Synchronizing a tablet and keyboard (select products only) .............................................................................. 91

10 Backing up, restoring, and recovering in Windows 7 ..................................................................................... 92

Creating backups ................................................................................................................................................. 92

Creating recovery media to recover the original system .................................................................. 92

What you need to know .................................................................................................. 92

Creating the recovery media ........................................................................ 93

Creating system restore points ......................................................................................................... 93

What you need to know .................................................................................................. 93

Creating a system restore point ..................................................................................... 93

Backing up system and personal information .................................................................................. 93

Tips for a successful backup ........................................................................................... 94

What you need to know .................................................................................................. 94

Creating a backup using Windows Backup and Restore ................................................. 94

Restore and recovery ........................................................................................................................................... 95

Restoring to a previous system restore point .................................................................................. 95

Restoring specic les ...................................................................................................................... 95

Restoring specic les using Windows Backup and Restore ......................................... 95

Recovering the original system using HP Recovery Manager .......................................................... 95

What you need to know .................................................................................................. 95

Recovering using HP Recovery partition (select models only) ...................................... 96

Recovering using the recovery media ............................................................................ 96

Changing the computer boot order .............................................................. 96

11 Backing up, restoring, and recovering in Windows 8.1 ................................................................................... 98

Creating recovery media and backups ................................................................................................................ 98

Creating HP Recovery media (select models only) ........................................................................... 98

Using Windows tools ........................................................................................................................................... 99

Restore and recovery ........................................................................................................................................... 99

Recovering using HP Recovery Manager ........................................................................................ 100

What you need to know before you get started ........................................................... 100

Using the HP Recovery partition (select models only) ................................................. 101

Using HP Recovery media to recover ............................................................................ 101

Changing the computer boot order .............................................................................. 101

Removing the HP Recovery partition (select models only) ......................................... 102

vii

12 Backing up, restoring, and recovering in Windows 10 .................................................................................. 103

Creating recovery media and backups .............................................................................................................. 103

Creating HP Recovery media (select products only) ....................................................................... 103

Using Windows tools ......................................................................................................................................... 104

Restore and recovery ......................................................................................................................................... 105

Recovering using HP Recovery Manager ........................................................................................ 105

What you need to know before you get started ........................................................... 105

Using the HP Recovery partition (select products only) .............................................. 106

Using HP Recovery media to recover ............................................................................ 106

Changing the computer boot order .............................................................................. 107

Removing the HP Recovery partition (select products only) ....................................... 107

13 Using HP PC Hardware Diagnostics (UEFI) ................................................................................................... 108

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 109

14 Specications .......................................................................................................................................... 110

Computer specications .................................................................................................................................... 110

39.6-cm (15.6-in) display specications .......................................................................................................... 111

Hard drive specications ................................................................................................................................... 112

15 Power cord set requirements .................................................................................................................... 113

Requirements for all countries .......................................................................................................................... 113

Requirements for specic countries and regions ............................................................................................. 113

16 Recycling ................................................................................................................................................ 115

Index ........................................................................................................................................................... 116

viii

1 Product description

Category Description

Product Name HP ENVY Notebook PC

Processors 5th generation Intel® Core™ i7 Processor (Broadwell U, BGA)

Intel Core i7-5500U (2.4GHz, turbo up to 3.0GHz), 1600MHz/4MB L3, Dual 15W

5th generation Intel Core i5 Processor (Broadwell U, BGA)

Intel Core i5-5200U (2.2GHz, turbo up to 2.7GHz), 1600MHz/3MB L3, Dual 15W

Chipset Intel BDW U processor 1-chip BGA

Graphics Internal graphics:

Intel HD Graphics 5500

Support for HD decode, DX11, and HDMI

Hybrid Graphics:

NVIDIA N16S-GT (GeForce 940M) with 4096 or 2048MB of dedicated video memory

Support for HD decode, DX11, and HDMI

Support GPS (GPU Performance Scaling)

Support Optimus

Panel 16:9 ultra wide aspect ratio

●

15.6-in, high-denition (HD), white light-emitting diode (WLED), AntiGlare (1366×768), at - at(3.8­mm), SVA, eDP; typical brightness 220 nits (non-touch)

●

15.6-in, high-denition (HD), white light-emitting diode (WLED), BrightView (1366×768), at - at
(3.8-mm), SVA, eDP; typical brightness 220 nits (touch)

●

15.6-in, high-denition (FHD), white light-emitting diode (WLED), AntiGlare (1920×1080), slim - at
(3.2-mm), SVA, eDP; typical brightness 220 nits (touch and non-touch)

●

15.6-in, high-denition (QHD+), white light-emitting diode (WLED), AntiGlare (3200×1800), uslim -
at (3.0-mm), UWVA, eDP; typical brightness 300 nits (touch and non-touch)

Touch solution with ush glass, multitouch enabled

Memory Two non-accessible/upgradable memory module slots

DDR3L-1600 dual channel support

Support for 16-GB of system RAM in the following congurations:

●

16384-MB (8192-MB×2)

●

12288-MB (8192-MB×1+4096-MB×1)

●

8192-MB (8192-MB×1, 4096-MB×2)

●

6144-MB (4096-MB+2048-MB)

Hard drive Support for 6.35-cm (2.5-in) SATA hard drives in 7.0-mm (.28-in) and 9.5-mm (.37-in) thickness

Support for M.2 SATA storage (Port 0) (models with i7 processors and 4 GB discrete graphics memory only)

Accelerometer/Hard disk drive protection support/Cool Sense support

1

Category Description

Single hard drive congurations:

●

2.0-TB, 5400-rpm, 9.5-mm

●

1.0-TB, 5400-rpm, 9.5-mm

●

500-GB, 5400-rpm, 7-mm/9.5-mm

SSHD congurations

1TB (5400) + 8GB NAND Hybrid HDD 9.5mm

Dual Storage Congurations (models with i7 processors and 4 GB discrete graphics memory only)

1TB (5400) 9.5mm + 256GB M.2 SATA SSD (TLC)

SSD congurations: (TLC) (models with i7 processors and 4 GB discrete graphics memory only)

256 GB

External optical drive 9.0mm tray load - SATA - Optional (not modular)

DVD+/-RW Double-Layer SuperMulti

Support zero-power optical drive

Support M-disc

Webcam and
microphone

HP TrueVision HD: HD camera - xed (no tilt) + activity LED, USB 2.0, M-JPEG (1280x720 by 30 frames per
second)

Camera with rubber for non-touch with bezel

Camera without rubber for touch with ush glass

Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise
suppression

HP Noise Cancellation

Supports Voice Recognition

Audio Bang & Olufsen

Quad speakers

Subwoofer

Ethernet Integrated 10/100/1000 network interface card (NIC)

Sensor Accelerometer (for hard drive protection support/Cool Sense)

Wireless networking Integrated wireless options with dual antennas (M.2/PCIe):

●

Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter

●

Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter (non vPRO)

●

Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter

Intel WiDi5.1 support

Compatible with Miracast-certied devices (Windows 8.1)

External media cards HP Multi-Format Digital Media Card Reader

Supports SD/SDHC/SDXC

Push-Push Insertion/Removal

Internal card expansion One M.2 slot for WLAN

2 Chapter 1 Product description

Category Description

One M.2 slot for SSD (models with i7 processors and 4 GB discrete graphics memory only)

Ports Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust

panel resolution to t embedded panel and external monitor connected)

AC Smart Pin adapter plug

Headphone/microphone combo jack

HDMI v1.4 supporting up to 1920×1080 @ 60Hz

RJ-45 (Ethernet)

(4) USB 3.0 ports (3 on left side, 1 on right side)

Keyboard/pointing
devices

Full size, backlit, 3 coat paint, island-style keyboard with numeric keypad

Touchpad requirements:

●

Clickpad with image sensor

●

Multitouch gestures enabled (default on: 2-nger scroll, pinch, rotate, 2-nger click, 3-nger ick)

●

Support Win8 Modern Trackpad Gestures

●

Taps enabled as default

Power requirements Support for the following AC adapter:

●

90-W (models with QC UMA graphics memory or 4 GB discrete graphics memory)

●

65-W (models with 2 GB discrete graphics memory; worldwide except for India and the People’s
Republic of China)

●

65-W EM (models with 2 GB discrete graphics memory; for India and the People’s Republic of China)

●

45-W (models with DC UMA graphics memory)

1 meter power cord

Support for the following battery:

●

3-cell, 55.5-Wh, 4.85-Ah, Li-ion battery

Battery life enhancement

Support battery fast charge

Security Support for the following:

●

Kensington Security Lock

●

Fingerprint reader with software support (HP Simple Pass)

Operating system Preinstalled:

Windows 10

Windows 10 Professional

Windows 10 High End

Windows 8.1

Windows 8.1 Professional

Windows 8.1 (CPPP)

Windows 7 Professional (non-touch models only)

3

Category Description

FreeDOS 2.0 (non-touch models only)

Serviceability End user replaceable parts:

●

AC adapter

●

Optical drive

4 Chapter 1 Product description

2 External component identication

Display

Component Description

(1) Internal display switch Turns o the display and initiates Sleep if the display is closed while

the power is on.

NOTE: The internal display switch is not visible from the outside of

the computer.

(2) Internal microphones (2) Record sound.

(3) Webcam light On: The webcam is in use.

(4) Webcam

– or –

3D camera (Select products only)

Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.

To use the webcam or 3D camera:

▲

Windows 7: To use the webcam, select Start > All Programs >
Communication and Chat > CyberLink YouCam.

Windows 8.1:

▲

From the Start screen, type camera, and then select Camera
from the list of applications.

Windows 10:

▲

Type camera in the taskbar search box, and then select
Camera.

Display 5

Component Description

NOTE: A 3D camera captures 3D images and displays them on the

computer screen. It includes additional hardware (a 3D camera
sensor and a 3D laser projector) plus special software. To learn more
about using a 3D camera, open the Intel RealSense app Welcome to

Intel RealSense. To access the 3D camera apps, go to the Intel
RealSense Technology app.

(5) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region.

To access this document in Windows 7: Select Start > HP Support Assistant > Next > My computer > User Guides.

To access this document in Windows 8.1:

From the Start screen, type support, and then select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.

To access this document in Windows 10:

Select Start, select All apps, select HP Help and Support, and then select HP Documentation.

6 Chapter 2 External component identication

Top

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Top 7

Lights

Component Description

(1) Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, which is an
energy-saving mode. The computer shuts o power to the
display and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is an
energy-saving mode that uses the least amount of power.

(2) Mute light

●

Amber: Computer sound is o.

●

O: Computer sound is on.

(3) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.

(4) Fingerprint reader light (select models only)

●

White: The ngerprint was read.

●

Amber: The ngerprint was not read.

8 Chapter 2 External component identication

Buttons, speakers, and ngerprint reader (select models only)

Component Description

(1) Power button

●

When the computer is o, press the button to turn on the
computer.

●

When the computer is on, press the button briey to
initiate Sleep.

●

When the computer is in the Sleep state, press the button
briey to exit Sleep.

●

When the computer is in Hibernation, press the button
briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power
options.

Windows 7:

Select Start > Control Panel > System and Security > Power
Options.

Windows 8.1::

▲

From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep from the

list of applications.

‒ or –

Top 9

Component Description

From the Windows desktop, right-click the Start button,
and then select Power Options.

Windows 10:

▲

Type power in the taskbar search box, and then select
Power and sleep settings.

‒ or –

Right-click the Start button, and then select Power

Options.

(2) Speakers (2) Produce sound.

(3) Fingerprint reader (select models only) Allows a ngerprint logon to Windows, instead of a password

logon.

10 Chapter 2 External component identication

Keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with the esc key or the spacebar.

(3) Windows key Windows 7: Displays the Start menu.

Windows 8.1: Returns you to the Start screen from an open app

or the Windows desktop.

NOTE: Pressing the Windows key again will return you to the

previous screen.

Windows 10: Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select models, the f5 action key turns the radiance

backlight keyboard feature o or on.

(5) num lock key Turns the embedded numeric keypad on and o when pressed in

combination with the fn key.

Alternates between the navigational and numeric functions on
the integrated numeric keypad.

(6) Integrated numeric keypad When num lock has been enabled, the keypad can be used like

an external numeric keypad.

Top 11

Left side

Component Description

(1) Power connector Connects an AC adapter.

(2) AC adapter/battery light

●

White: The AC adapter is connected and the battery is fully
charged.

●

Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is
charging.

●

O: The battery is not charging.

(3) RJ-45 (network) jack/lights Connects a network cable.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

(4) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio component,

or a high-speed HDMI device.

(5) USB 3.0 ports (2) Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(6) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is o.

(7) Audio-out (headphone)/Audio-in (microphone)

jack

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.

12 Chapter 2 External component identication

Component Description

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.

To access this document:

Windows 8.1:

From the Start screen, type support, and then select the HP
Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the
notication area, at the far right of the taskbar.

Windows 10:

Select Start, select All apps, select HP Help and Support, and
then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio­in (microphone).

(8) Memory card reader Reads optional memory cards that enable you to store, manage,

share or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the

computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲

Press in on the card, and then remove it from the memory
card reader.

Left side 13

Right side

Component Description

(1) Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, which is an
energy-saving mode. The computer shuts o power to the
display and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is an
energy-saving mode that uses the least amount of power.

(2) Hard drive light

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard (select models only) has
temporarily parked the hard drive.

(3) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

(4) Optical drive (select models only) Depending on your computer model, reads an optical disc or

reads and writes to an optical disc.

NOTE: For disc compatibility information, go to the Help and

Support web page. Follow the web page instructions to select
your computer model. Select Drivers & Downloads, and then
follow the on-screen instructions.

(5) Optical drive eject button (select models only) Releases the disc tray.

(6) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

14 Chapter 2 External component identication

Bottom

Component Description

(1) Vents (2) Enable airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.

(2) Speakers (2) Produce sound.

Bottom 15

Service tag

When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.

Item Description Function

(1) Model description This is the alphanumeric identier used to locate

documents, drivers, and support for the computer.

(2) Part number/Product number (p/n) This number provides specic information about

the product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.

(3) Serial number (s/n) This is an alphanumeric identier that is unique to each

product.

(4) Warranty period This number describes the duration of the warranty

period for the computer for each of the following
categories:

●

Defective part replacement

●

HP authorized technician labor

●

Repairs performed at customer site for those parts
not eligible for Customer Self Repair (CSR)

16 Chapter 2 External component identication

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Computer major components

Computer major components 17

Item Component Spare part number

(1) Display assembly (includes webcam/microphone module and wireless antenna cables):

(2) Top cover with keyboard

NOTE: For a list of country code suxes for the top cover/keyboard spare part numbers listed below, see Bottom cover

on page 35.

For use in models without ngerprint reader 812692-xx1

For use in models with a ngerprint reader 812726-xx1

(3) TouchPad assembly 818040-001

(4) Touchpad support bracket 818042-001

Power connector cable kit 812681-001

(5) Power connector bracket

(6) Power connector cable

(7) System board (includes replacement thermal material)

All system boards use the following part numbers:

xxxxxx-001: No-Windows operating systems

xxxxxx-601: Windows 8.1 or Windows 10 operating system

Includes Intel Core i7-5500U processor and 4 GB of discrete graphics memory 812712-xxx

Includes Intel Core i7-5500U processor and 2 GB of discrete graphics memory 812710-xxx

Includes Intel Core i7-5500U processor and UMA graphics memory 812713-xxx

Includes Intel Core i5-5200U processor and 4 GB of discrete graphics memory 812711-xx

Includes Intel Core i5-5200U processor and 2 GB of discrete graphics memory 812709-xxx

Includes Intel Core i5-5200U processor and UMA graphics memory 837094-xxx

(8) RTC battery 819504-001

Heat sink (includes replacement thermal material):

(9a) For use in models with discrete graphics 812684-001

(9b) For use in models with UMA graphics 812683-001

Includes fan, for use in models with UMA graphics 830002-001

(10) Fan (includes cable) 812682-001

(11) RJ-45 door

For use in models without an optical drive 812701-001

For use in models with an optical drive 818652-001

(12) Solid-state drive (M.2)

256 GB 812708-001

128 GB, 2280 M.2 829985-001

128 GB (Best Buy SKUs) 820547-001

(13) WLAN module

18 Chapter 3 Illustrated parts catalog

Item Component Spare part number

Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter 792608-005

Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 784644-005

Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter (non vPRO) 793840-005

Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter 806723-005

(14) Memory module (PC3L-1600)

8-GB 693374-005

4-GB 691740-005

2-GB 691739-005

(15) Rear speaker 812706-001

(16) USB board 812695-001

(17) Front speaker 812705-001

(18) Subwoofer 812707-001

(19) Card reader board 812694-001

(20) Fingerprint reader board 818089-001

(21) Fingerprint reader bracket 812700-001

(22) LED board (includes cable) 812696-001

(23) Battery (Li-ion)

3-cell, 48-Wh, 4.21-Ah (Best Buy SKUs) 807417-005

3-cell, 55-Wh, 4.56-Ah 805094-005

(24) Hard drive (does not include hard drive bracket or hard drive connector cable):

2.0 TB, 5400 rpm, 9.5-mm 801808-005

1.0 TB, 5400 rpm + 8 GB NAND hybrid, 9.5 mm 731999-005

1.0 TB, 5400 rpm, 9.5-mm 833907-005

750 GB, 5400 rpm, 9.5-mm (Best Buy SKUs) 778190-005

500 GB, 5400 rpm, 7.0-mm 778186-005

Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws)

The hard drive connector cable is available using spare part number 812697-001.

812686-001

(25) DVD+/-RW Double-Layer SuperMulti Drive 812693-001

(26) Base enclosure

For use in models without an optical drive 812672-001

For use in models with an optical drive 812673-001

Computer major components 19

Mass storage devices

Item Component Spare part number

(1) Hard drive (does not include hard drive bracket or hard drive connector cable):

2.0 TB, 5400 rpm, 9.5-mm 801808-005

1.0 TB, 5400 rpm + 8 GB NAND hybrid, 9.5 mm 731999-005

1.0 TB, 5400 rpm, 9.5-mm 833907-005

750 GB, 5400 rpm, 9.5-mm (Best Buy SKUs) 778190-005

500 GB, 5400 rpm, 7.0-mm 778186-005

(2a) Hard drive connector cable 812697-001

Hard Drive Hardware Kit, includes: 812686-001

(2b) Hard drive bracket

Screws (not illustrated)

(3) DVD+/-RW Double-Layer SuperMulti Drive 812693-001

(4) Solid-state drive (M.2, TLC)

256 GB 812708-001

128 GB, 2280 M.2 829985-001

128 GB (Best Buy SKUs) 820547-001

External USB DVD±RW Double-Layer with SuperMulti Drive (not illustrated) 747080-001

20 Chapter 3 Illustrated parts catalog

Display assembly subcomponents – touch screen

Item Component Spare part number

(1) Hinge covers (left and right) 812699-001

(2) Raw display panel (39.6-cm [15.6-in]; includes touch panel, touch board, bezel, rubber

supports, display cable, webcam, and screws)

HD 812689-001

FHD 812690-001

QHD+ 812691-001

(3) Webcam module 812715-001

(4) Display/webcam cable

FHD touch screen models 812676-001

Display assembly subcomponents – touch screen 21

Item Component Spare part number

QHD+ touch screen models 812678-001

(5) Hinges (left and right, includes Mylar screw covers) 812688-001

(6) Antennas (includes wireless antenna cables and transceivers) 812669-001

(7) Display enclosure 812671-001

Display assembly subcomponents – non-touch screen

Item Component Spare part number

(1) Hinge covers (left and right) 812698-001

(2) Bezel 812674-001

22 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(3) Webcam module 812714-001

(4) Raw display panel (39.6-cm [15.6-in]; includes touch panel, touch board, bezel, rubber

supports, display cable, webcam, and screws)

HD, BrightView 812702-001

FHD, antiglare 812703-001

QHD+, antiglare 812704-001

UWVA, FHD, antiglare 830003-001

UWVA, UHD, BrightView 830511-001

(5) Bezel trim 818043-001

(6) Hinges (left and right, includes Mylar screw covers) 812687-001

For use with HD or FHD displays 812687-001

For use with QHD+ displays 823127-001

(7) Antennas (includes wireless antenna cables and transceivers) 812668-001

(8) Display/webcam cable

For use with HD or FHD displays 812675-001

For use with QHD+ displays 812677-001

For use with UHD displays 833581-001

(9) Display enclosure

For use with HD or FHD displays 812670-001

For use with QHD+ displays 823126-001

LCD bracket for use with QHD non-touch screen models 825529-001

Display assembly subcomponents – non-touch screen 23

Cables

Item Component Spare part number

(1) Card reader board cable 812680-001

(2) USB board cable 812679-001

(3) Hard drive cable 812697-001

(4) Fingerprint reader cable (not illustrated) 818039-001

(5) Touchpad cable 818041-001

(6) Display cable

FHD touch screen models 812676-001

FHD non-touch screen models 812675-001

QHD+ touch screen models 812678-001

QHD+ non-touch screen models 812677-001

UHD non-touch screen models 833581-001

24 Chapter 3 Illustrated parts catalog

Miscellaneous parts

Component Spare part number

AC adapter:

45-W HP Smart AC adapter 741727-001

65-W HP Smart AC adapter for use only in all countries and regions except for India and the People’s
Republic of China

710412-001

65-W HP Smart AC adapter for use only in India and the People’s Republic of China 714657-001

90-W HP Smart AC adapter 710413-001

HDMI-to-VGA adapter 701943-001

Power cord (3-pin, black, 1.00-m):

For use in Australia 755530-011

For use in Denmark 755530-081

For use in Europe, the Middle East, and Africa 755530-021

For use in India 755530-D61

For use in Italy 755530-061

For use in Japan 755530-291

For use in North America 755530-001

For use in the People’s Republic of China 755530-AA1

For use in South Africa 755530-AR1

For use in South Korea 755530-AD1

For use in Switzerland 755530-111

For use in Taiwan 755530-AB1

For use in Thailand 755530-201

For use in the United Kingdom 755530-031

Screw Kit 818086-001

Miscellaneous parts 25

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screw driver

●

Magnetic screw driver

●

Phillips P0 and P1 screw drivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in the maintenance
instructions.

26 Chapter 4 Removal and replacement procedures preliminary requirements

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.

Grounding guidelines 27

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by dierent
activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

28 Chapter 4 Removal and replacement procedures preliminary requirements

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.

●

Use conductive eld service tools, such as cutters, screw drivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

Grounding guidelines 29

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be

eective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or oor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

30 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for

Customer Self-Repair parts

CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported

by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures

NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair

parts successfully.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Service tag on page 16 for details.

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

Component replacement procedures 31

Optical drive

NOTE: Optical drive spare part kits include bracket and bezel.

Description Spare part number

DVD+/-RW Double-Layer SuperMulti Drive 812693-001

Before removing the optical drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

To remove the optical drive:

1. Remove the Phillips PM2.5×8.0 screw (1) that secures the optical drive to the computer.

2. Remove the optical drive (2) by sliding it out of the optical drive bay.

32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

3. If it is necessary to replace the bracket on the rear of the optical drive, remove the two Phillips

PM2.0×3.0 screws (1) that secure the bracket to the drive, and then remove the bracket (2).

Reverse this procedure to reassemble and install the optical drive.

Component replacement procedures 33

6 Removal and replacement procedures for

Authorized Service Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

There are as many as 75 screws that must be removed, replaced, and/or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.

34 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Bottom cover

In this section, the rst table provides the main spare part number for the top covers/keyboards. The second
table provides the country code suxes for the spare part number.

Description Spare part number

Bottom cover for use in models without an optical drive 812672-001

Bottom cover for use in models with an optical drive 812673-001

Top cover with keyboard for use in models without a ngerprint reader 812692-xx1

Top cover with keyboard for use in models with a ngerprint reader 812726-xx1

For use in country
or region

Spare part
number

For use in country
or region

Spare part
number

For use in country
or region

Spare part
number

Belgium -A41 Italy -061 South Korea -AD1

Bulgaria -261 Japan -291 Spain -071

Canada -DB1 Latin America -161 Switzerland -BG1

Czech Republic
and Slovakia

-FL1 The Netherlands -B31 Taiwan -AB1

Denmark, Finland, and
Norway

-DH1 Portugal -131 Thailand -281

France -051 Romania -271 Turkey -141

Germany -041 Russia -251 United Kingdom -031

Greece -151 Saudi Arabia -171 United States -001

Hungary -211 Slovenia -BA1

Before removing the bottom cover, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the bottom cover:

1. Remove the eight Phillips PM2.5×8.0 screws that secure the bottom cover to the computer.

Component replacement procedures 35

2. Remove the four Phillips PM2.5×4.0 screws that secure the bottom cover to the computer.

36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

3. Remove the bottom cover by working your way around and prying to disengage bottom cover from

computer.

Reverse this procedure to install the bottom cover.

Component replacement procedures 37

WLAN module

Description Spare part number

Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter 792608-005

Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 784644-005

Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter (non vPRO) 793840-005

Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter 806723-005

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 35).

5. Disconnect the battery.

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.

The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”.

2. Remove the Phillips PM2.0×2.5 screw (2) that secures the WLAN module to the system board. (The

WLAN module tilts up.)

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective

sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

Component replacement procedures 39

Memory module

Description Spare part number

8-GB (PC3L-1600) 693374-005

4-GB (PC3L-1600) 691740-005

2-GB (PC3L-1600) 691739-005

Update BIOS before adding memory modules

Before adding new memory, make sure you update the computer to the latest BIOS.

CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result

in various system problems.

To update BIOS:

1. Navigate to www.hp.com.

2. Click Support & Drivers > click Drivers & Software.

3. In the Enter a product name/number box, type the computer model information, and then click Search.

4. Click the link for the computer model.

5. Select the operating system, and then click Next.

6. Under Step 2: Select a Download, click the BIOS link.

7. Click the link for the most recent BIOS.

8. Click the Download button, and then follow the on-screen instructions.

Before removing a memory module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 35).

40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

5. Disconnect the battery.

Remove the memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

(The memory module tilts up.)

2. Remove the memory module (2) by pulling the module away from the slot at an angle.

Reverse this procedure to install a memory module.

Component replacement procedures 41

Solid-state drive (M.2)

Description Spare part number

256 GB solid-state drive, M.2, TLC 812708-001

128 GB, 2280 M.2 829985-001

128 GB solid-state drive, M.2, TLC (Best Buy SKUs) 820547-001

Before removing the solid-state drive, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 35).

5. Disconnect the battery.

Remove the solid-state drive:

1. Remove the Phillips PM2.0×3.5 screw (1) that secures the solid-state drive to the system board.

2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.

42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Reverse this procedure to install the solid-state drive.

Component replacement procedures 43

RJ-45 door

Description Spare part number

RJ-45 door for use in models without an optical drive 812701-001

RJ-45 door for use in models with an optical drive 818652-001

Before removing the RJ-45 door, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 35).

5. Disconnect the battery.

Remove the RJ-45 door:

1. Remove the two Phillips PM2.0×5.0 screws (1) that secure the RJ-45 door to the computer.

44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

2. Remove the RJ-45 door (2).

Reverse this procedure to install the RJ-45 door.

Component replacement procedures 45

Fan

Description Spare part number

Fan (includes cable) 812682-001

Before removing the fan, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 35).

5. Disconnect the battery.

Remove the fan:

1. Disconnect the fan cable (1) from the system board.

2. Remove the two Phillips PM2.5×4.0 screws (2) that secure the fan to the computer.

3. Disconnect and then remove the antenna cables from the clips on side of the fan (3).

4. Disconnect and then remove the subwoofer cable from the clips on side of the fan (4).

46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

5. Remove the fan (5).

Reverse this procedure to install the fan.

Component replacement procedures 47

USB board

Description Spare part number

USB board 812695-001

USB board cable 812679-001

Before removing the USB board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 35).

5. Disconnect the battery.

Remove the USB board:

1. Disconnect the cable (1) from the USB board.

2. Remove the Phillips PM2.5×5.0 screws (2) that secure the USB board to the computer.

48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

3. Remove the USB board (3).

Reverse this procedure to install the USB board.

Component replacement procedures 49

Subwoofer

Description Spare part number

Subwoofer 812707-001

Before removing the subwoofer, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (Bottom cover on page 35).

5. Disconnect the battery.

6. Remove the USB board (see USB board on page 48).

Remove the subwoofer:

1. Disconnect the subwoofer cable (1) from the system board.

2. Remove the cable from the clips built into the fan (2).

3. Remove the Phillips PM2.5×5.0 screw (3) that secures the subwoofer to the computer.

50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

4. Remove the subwoofer (4).

Reverse this procedure to install the subwoofer.

Component replacement procedures 51

Heat sink

NOTE: The heat sink spare part kit includes replacement thermal material.

Description Spare part number

Heat sink for use in models with UMA graphics memory 812683-001

Heat sink with fan for use in models with UMA graphics memory 830002-001

Heat sink for use in models with discrete graphics memory 812684-001

Before removing the heat sink, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 35).

5. Disconnect the battery.

Remove the heat sink:

1. Following the 1 through 4 sequence stamped into the heat sink, remove the four Phillips PM2.0×3.0

screws (1) that secure the heat sink to the system board.

52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

2. Remove the heat sink (2).

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system

board components each time the heat sink is removed. Replacement thermal material is included with the
heat sink, processor, and system board spare part kits. Thermal paste is used on the processor (1) and the
heat sink section (2) that services it.

Reverse this procedure to install the heat sink.

Component replacement procedures 53

Battery

Description Spare part number

3-cell, 48-Wh, 4.21-Ah, Li-ion battery (Besy Buy SKUs) 807417-005

3-cell, 55-Wh, 4.56-Ah, Li-ion battery 805094-005

Before removing the battery, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 35).

Remove the battery:

WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the

computer, a replacement battery provided by HP, or a compatible battery purchased from HP.

CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause

loss of information. To prevent loss of information, save your work or shut down the computer through
Windows before removing the battery.

1. Remove the ve Phillips PM2.5×4.0 screws (1) that secure the battery to the computer.

2. Disconnect the battery cable from the system board (2).

3. Remove the battery (3) from the computer.

Reverse this procedure to install the battery.

54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive bracket or hard drive connector cable.

The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number
812686-001. The hard drive cable is available using spare part number 812697-001.

Description Spare part number

2.0 TB, 5400 rpm, 9.5-mm 801808-005

1.0 TB, 5400 rpm + 8 GB NAND hybrid, 9.5 mm 731999-005

1.0 TB, 5400 rpm, 9.5-mm 833907-005

750 GB, 5400 rpm, 9.5-mm (Best Buy SKUs) 778190-005

500 GB, 5400 rpm, 7.0-mm 778186-005

Hard Drive Hardware Kit (includes bracket and screws) 812686-001

Hard drive cable 812697-001

Before removing the hard drive, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 35).

5. Remove the battery (see Battery on page 54).

Remove the hard drive:

1. Disconnect the hard drive cable from the system board (1).

2. Remove the four Phillips PM2.5×3.0 screws (2) that secure the hard drive assembly to the computer.

Component replacement procedures 55

3. Lift up on the hard drive tab (3) to remove the hard drive assembly from the hard drive bay.

4. If it is necessary to disassemble the hard drive, perform the following steps:

a. Disconnect the hard drive connector cable (1) from the hard drive.

b. Remove the four Phillips PM2.5×3.0 screws (2) that secure the hard drive cover to the hard drive.

c. Remove the hard drive bracket (3) from the hard drive.

The hard drive bracket and screws are available in the Hard Drive Hardware Kit, spare part number
812686-001. The hard drive connector cable is available using spare part number 812697-001.

Reverse this procedure to install the RTC battery.

56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Speakers (front)

Description Spare part number

Speaker Kit 812705-001

Before removing the speakers, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 35).

5. Remove the battery (see Battery on page 54).

6. Remove the hard drive (see Hard drive on page 55).

Remove the speakers:

1. Remove the two broadhead Phillips PM2.0×2.0 screws (1) that secure the speaker to the computer.

NOTE: The speaker includes rubber isolators (2) around the screws. These isolators are crucial to the

performance of the speakers.

2. Remove the speaker cable from its routing path (3).

3. Remove the speaker (4).

4. Disconnect the speaker cable (1) from the system board.

Component replacement procedures 57

5. Disconnect the six cables from the connectors that the speaker cable is routed under (2).

For proper cable routing, see Cable routing on page 59 .

6. Remove the two broadhead Phillips PM2.0×2.0 screws (3) that secure the speaker to the computer.

NOTE: The speaker includes rubber isolators (4) around the screws. These isolators are crucial to the

performance of the speakers.

NOTE: Note the way the speaker cable is routed near the RTC battery (5).

7. Remove the speaker cable from its routing path (6).

8. Remove the speaker (7).

Reverse this procedure to install the speakers.

58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Cable routing

There are six ribbon cables that connect to the system board that route under the battery with specic routing
around and through each other. Use the image below to determine correct cabling.

(1): Card reader cable

(2): Fingerprint reader cable

(3): Touchpad cable

(4): Keyboard backlight cable

(5): LED board cable

(6): Keyboard cable

Component replacement procedures 59

LED board

Description Spare part number

LED board (includes cable) 812696-001

Before removing the LED board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 35).

5. Remove the battery (see Battery on page 54).

6. Remove the hard drive (see Hard drive on page 55).

7. Remove the right speaker (Speakers (front) on page 57).

Remove the LED board:

1. Disconnect the LED board cable (1) from the system board.

2. Pull the ribbon cable up to disengage the adhesive securing it to the computer (2).

3. Remove the two Phillips PM2.5×3.0 screws (3) that secure the LED board to the computer.

4. Remove the LED board (4) from the computer while routing the LED board cable under the keyboard

cable.

Reverse this procedure to install the LED board.

60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Fingerprint reader board

Description Spare part number

Fingerprint reader board 818089-001

Fingerprint reader bracket 812700-001

Fingerprint reader cable 818039-001

Before removing the ngerprint reader board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 35).

5. Remove the battery (see Battery on page 54).

6. Remove the hard drive (see Hard drive on page 55).

7. Remove the right speaker (Speakers (front) on page 57).

Remove the ngerprint reader board:

1. Disconnect the ngerprint reader board cable (1) from the touchpad board.

2. Pull the ribbon cable up to disengage the adhesive securing it to the computer (2).

3. Remove the Phillips broadhead PM2.0×5.0 screw (3) that secures the ngerprint reader board to the

computer.

4. Lift the bracket from atop the ngerprint reader board (4).

Component replacement procedures 61

5. Remove the ngerprint reader board (5) from the computer while routing the ngerprint reader board

cable under the cables.

Reverse this procedure to install the ngerprint reader board.

62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Card reader board

Description Spare part number

Card reader board 812694-001

Card reader board cable 812680-001

Before removing the card reader board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 35).

5. Remove the battery (see Battery on page 54).

6. Remove the hard drive (see Hard drive on page 55).

7. Remove the speakers (see Speakers (front) on page 57).

Remove the card reader board:

1. Remove the two broadhead Phillips PM2.0×3.0 screws (1) that secure the card reader board to the

computer.

2. Remove the card reader board (2).

Reverse this procedure to install the card reader board.

Component replacement procedures 63

TouchPad assembly

Description Spare part number

TouchPad assembly 818040-001

Touchpad support bracket 818042-001

Touchpad cable 818041-001

Before removing the TouchPad, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 35).

5. Remove the battery (see Battery on page 54).

6. Remove the hard drive (see Hard drive on page 55).

7. Remove the speakers (see Speakers (front) on page 57).

Remove the TouchPad:

1. Disconnect the TouchPad cable from the TouchPad (1).

2. Remove the TouchPad (2) cable from the computer.

3. Remove the seven Phillips PM2.0×3.0 screws (1) that secure the TouchPad bracket to the computer.

64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

4. Remove the TouchPad bracket (2), and the remove the TouchPad (3).

Reverse this procedure to install the TouchPad.

Component replacement procedures 65

System board

NOTE: The system board spare part kit includes replacement thermal material.

All system boards use the following part numbers:

xxxxxx-001: No-Windows operating systems

xxxxxx-601: Windows 8.1 or Windows 10 operating system

Description Spare part number

System board, includes Intel Core i7-5500U processor and 4 GB of discrete graphics memory 812712-xxx

System board, includes Intel Core i7-5500U processor and 2 GB of discrete graphics memory 812710-xxx

System board, includes Intel Core i7-5500U processor and UMA graphics memory 812713-xxx

System board, includes Intel Core i5-5200U processor and 4 GB of discrete graphics memory 812711-xxx

System board, includes Intel Core i5-5200U processor and 2 GB of discrete graphics memory 812709-xxx

System board, includes Intel Core i5-5200U processor and UMA graphics memory 837094-xxx

Before removing the system board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 35).

5. Remove the battery (see Battery on page 54).

6. Remove the hard drive (see Hard drive on page 55).

7. Remove the front speakers (see Speakers (front) on page 57).

8. Remove the fan (see Fan on page 46).

NOTE: When replacing the system board, be sure that the following components are removed from the

defective system board and installed on the replacement system board:

●

Memory module (see Memory module on page 40)

●

Heat sink (see Heat sink on page 52)

●

Fan (see Fan on page 46)

●

WLAN module (see WLAN module on page 38)

Remove the system board:

1. Disconnect the following cables from the system board:

(1) Display cable

(2) Speaker cable

(3) Power connector cable

(4) Subwoofer cable

66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

(5) Keyboard cable

(6) LED board cable

(7) Keyboard backlight cable

(8) Touchpad cable

(9) Fingerprint reader cable

(10) Card reader cable

(11) Speaker cable

2. Remove the two Phillips PM2.5×3.0 screws that secure the system board to the computer (1).

Component replacement procedures 67

3. Remove the system board (2) from the computer.

Reverse this procedure to install the system board.

68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

RTC battery

Description Spare part number

RTC battery 819504-001

Before removing the RTC battery, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 35).

5. Remove the battery (see Battery on page 54).

6. Remove the hard drive (see Hard drive on page 55).

7. Remove the system board (see System board on page 66).

Remove the RTC battery:

▲

Disconnect the disc cell RTC battery cable from the system board, and then remove the battery.

Reverse this procedure to install the RTC battery.

Component replacement procedures 69

Speaker (rear)

Description Spare part number

Speaker Kit 812705-001

Before removing the rear speaker, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 35).

5. Remove the battery (see Battery on page 54).

6. Remove the hard drive (see Hard drive on page 55).

7. Remove the system board (see System board on page 66).

Remove the rear speaker:

1. Remove the broadhead Phillips PM2.0×2.0 screw (1) that secures the speaker to the computer.

NOTE: The speaker includes rubber isolators (2) around the screws. These isolators are crucial to the

performance of the speaker.

2. Remove the rear speaker (3).

Reverse this procedure to install the rear speaker.

70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Display assembly – touch screen

To remove the display assembly and access the display assembly subcomponents, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 35).

5. Remove the battery (see Battery on page 54).

6. Remove the hard drive (see Hard drive on page 55).

7. Remove the speakers (see Speakers (front) on page 57).

8. Remove the system board (see System board on page 66).

Remove the display assembly:

1. Open the computer and position the computer with the display hanging over the edge of a tablet.

CAUTION: Be sure to support the display as you remove the screws to avoid the display falling and

sustaining damage.

2. Remove the six Phillips PM2.5×4.0 screws (1) (three on each hinge) that secure the display assembly to

the computer.

3. Remove the three broadhead Phillips PM2.5×2.5 screws (2) (two on the right hinge, one of the left

hinge) that secure the display assembly to the computer.

4. Separate the display from the computer (3).

If it is necessary to replace any of the display assembly subcomponents:

Component replacement procedures 71

1. To remove the display rear cover:

The display hinge covers are available using spare part number 812699-001.

The display rear cover is available using spare part number 812671-001.

The display raw panel is available using spare part number 812689-001 for HD panels, 812690-001 for
FHD panels, and 812691-001 for QHD+ panels. The raw panel kit includes touch panel, touch board,
bezel, rubber supports, display cable, webcam, and screws.

a. Remove the two screw covers (1) and two Phillips PM2.5×3.5 screws (2) that secure the display

rear cover to the display.

b. Work a plastic tool around the seam to separate the display rear cover from the display (3).

c. Remove the display rear cover (4).

d. Rotate the hinges open as far as possible.

e. Lift the display hinge covers o the display (1).

72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

f. Note the routing of the antenna cables (2) and display cable (3) for reassembly.

2. To remove the webcam/microphone module:

The webcam is available using spare part number 812715-001.

a. Position the display assembly with the top edge toward you.

b. Lift the tape from atop the webcam (1).

c. Lift the webcam enough to access the connector (2).

d. Disconnect the cable (3) from the webcam module.

Component replacement procedures 73

3. To remove the display/webcam cable:

The display cable is available using spare part number 812676-001 for FHD displays and 812678-001
for QHD+ displays.

a. Disconnect the cable from the webcam module (1).

b. Disconnect the cable (2) from the touch control board (3).

c. Remove the cable from the clips (4) built into the side of the display.

d. Disconnect the cable from the bottom of the display panel (5).

4. To remove the display hinges:

The display hinges are available using spare part number 812688-001.

a. Remove the six Phillips PM2.5×2.0 screws (1) from the bottom of the hinges, and the two Phillips

PM2.0×2.5 screws (2) from the top of the hinges that secure the display hinges to
the display enclosure.

74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

b. Remove the display hinges (3).

5. To remove the wireless antenna cables and transceivers, peel the transceivers from the enclosure (1),

release the wireless antenna cables from the clips or tape (2) that secure the cables to the display
enclosure, and then remove the antenna cables and transceivers (3).

The antennas are available using spare part number 812669-001.

6. If replacing the display cover, be sure that the subcomponents (including the webcam/microphone

module, the antenna receivers, and all associated cables and hardware) are transferred to the new cover.

Reverse this procedure to install the display assembly.

Component replacement procedures 75

Display assembly – non-touch screen

To remove the display assembly and access the display assembly subcomponents, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 35).

5. Remove the battery (see Battery on page 54).

6. Remove the hard drive (see Hard drive on page 55).

7. Remove the speakers (see Speakers (front) on page 57).

8. Remove the system board (see System board on page 66).

Remove the display assembly:

1. Open the computer and position the computer with the display hanging over the edge of a tablet.

CAUTION: Be sure to support the display as you remove the screws to avoid the display falling and

sustaining damage.

2. Remove the six Phillips PM2.5×4.0 screws (1) (three on each hinge) that secure the display assembly to

the computer.

3. Remove the three broadhead Phillips PM2.5×2.5 screws (2) (two on the right hinge, one of the left

hinge) that secure the display assembly to the computer.

4. Separate the display from the computer (3).

If it is necessary to replace any of the display assembly subcomponents:

1. To remove the display bezel:

76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

a. Remove the two screw covers (1) and two Phillips PM2.0×3.0 screws (2) that secure the bezel to

the display.

b. Flex the inside of the top edge (3), the left and right edges (4), and the bottom edge (5) of the

display bezel until the bezel disengages from the display enclosure.

c. Remove the display bezel (6).

The bezel is available using spare part number 812674-001.

Component replacement procedures 77

d. Lift the hinge covers from the display.

The hinge covers are available using spare part number 812698-001.

e. Remove the bezel trim by removing the two broadhead Phillips PM2.0×2.4 screws (1), and then

sliding the trim away from the bezel (2).

The bezel trim is available using spare part number 818043-001.

2. To remove the webcam/microphone module:

78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

a. Position the display assembly with access to the top edge.

b. Lift the webcam/microphone module enough to gain access to the connector (1). (The module is

attached to the display enclosure with double-sided tape.)

c. Disconnect the cable (2) from the module.

The webcam is available using spare part number 812714-001.

3. To remove the display panel:

a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the enclosure.

Component replacement procedures 79

b. Rotate the display panel out of the enclosure (2) to gain access to the display cable connection on

the back of the panel.

The raw display panel is available using the following spare part numbers:

812702-001: HD, BrightView displays

812703-001: FHD, antiglare displays

812704-001: QHD+, antiglare displays

830003-001: UWVA, FHD, antiglare displays

830511-001: UWVA, UDH, BrightView displays

c. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable

to the display panel, and then disconnect the cable (2).

80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

d. Remove the display panel from the computer (3).

4. To remove the display hinges:

a. Remove the eight Phillips PM2.5×3.5 screws (1) (four per hinge) that secure the hinges to the sides

of the display enclosure.

b. Remove the six broadhead Phillips PM2.0×3.0 screws (2) (three per hinge) that secure the hinges

to the bottom of the display enclosure.

Component replacement procedures 81

c. Remove the display hinges (3).

The display hinges are available using spare part number 812687-001 for HD and FHD displays and
823127-001 for QHD+ displays.

5. To remove the wireless antenna cables and transceivers, peel the transceivers from the top of the

enclosure (1), release the wireless antenna cables from the clips built into the display enclosure (2), and
then remove the cables and transceivers (3).

The antenna cables are available using spare part number 812668-001.

82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

6. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure

(1), and then remove the cable from the display enclosure (2).

The display cable is available using spare part number 812675-001 for HD and FHD displays,
812677-001 for QHD+ displays, and 833581-001 for UHD displays.

7. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone

module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.

The display enclosure is available using spare part number 812670-001 for HD and FHD models and
823126-001 for QHD+ models.

Reverse this procedure to install the display assembly.

Component replacement procedures 83

Power connector cable

Description Spare part number

Power connector cable (includes bracket) 812681-001

Before removing the power connector cable, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 35).

5. Remove the battery (see Battery on page 54).

6. Remove the hard drive (see Hard drive on page 55).

7. Remove the speakers (see Speakers (front) on page 57).

8. Remove the system board (see System board on page 66).

9. Remove the display (see Display assembly – touch screen on page 71).

Remove the power connector cable:

1. Remove the Phillips PM2.5×4.0 screw (1) that secures the power connector bracket to the computer.

2. Lift the bracket from atop the power connector (2).

3. Remove the power connector (3) from the computer.

Reverse this procedure to install the power connector cable.

84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

7 Using Setup Utility (BIOS) in Windows 7

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

Starting Setup Utility (BIOS)

▲

To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.

NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from

operating properly.

Updating the BIOS

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Setup Utility (BIOS).

To use Setup Utility (BIOS):

1. Start Setup Utility (BIOS).

2. Use the arrow keys to select Main, and then make note of your current BIOS version.

3. To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to select

Exit > Exit Discarding Changes, and then press enter.

To check for later BIOS versions, see Downloading a BIOS update on page 85.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep or Hibernation.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

Starting Setup Utility (BIOS) 85

1. Select Start, type hp support assistant, and then select the HP Support Assistant program.

2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to

download.

3. At the download area, follow these steps:

a. Identify the BIOS update that is later than the BIOS version currently installed on your computer. If

the update is more recent than your BIOS version, make a note of the date, name, or other
identier. You may need this information to locate the update later, after it has been downloaded
to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:

1. Open Windows Explorer by selecting Start > Computer.

2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

86 Chapter 7 Using Setup Utility (BIOS) in Windows 7

8 Using Setup Utility (BIOS) in Windows 8.1

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

▲

Turn on or restart the computer, quickly press esc, and then press f10.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than the one currently installed on
the computer, you need to know the version of the system BIOS that is installed.

BIOS version information (also known as ROM date and System BIOS) can be revealed from the Start screen by
typing support, selecting the HP Support Assistant app, selecting My computer, and then selecting

System Information, or by using Setup Utility (BIOS).

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 87).

2. Select Main, and then make note of your BIOS version.

3. Select Exit, select Exit Discarding Changes, and then follow the on-screen instructions.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

Starting Setup Utility (BIOS) 87

1. From the Start screen, type support, and then select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the notication area, at the far right of the
taskbar.

2. Click Updates and tune-ups, and then click Check for HP updates now.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS, make a note of the date, name, or other
identier. You may need this information to locate the update later, after it has been downloaded
to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. From the Start screen, type file, and then select File Explorer.

‒ or –

From the Windows desktop, right-click the Start button, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the

update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

88 Chapter 8 Using Setup Utility (BIOS) in Windows 8.1

9 Using Setup Utility (BIOS) in Windows 10

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode,
cannot access Setup Utility.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode,
cannot access Setup Utility.

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, quickly press esc, and then press f10.

●

Tablets without keyboards:

1. Turn on or restart the tablet, and then quickly hold down the volume down button.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button.

2. Tap f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS):

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Starting Setup Utility (BIOS) 89

Click the question mark icon in the taskbar.

2. Select My PC, and then select Specications.

– or –

▲

Use Setup Utility (BIOS).

To use Setup Utility (BIOS):

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 89).

2. Select Main, select System Information, and then make note of the BIOS version.

3. Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 90.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Click Updates, and then click Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

90 Chapter 9 Using Setup Utility (BIOS) in Windows 10

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Synchronizing a tablet and keyboard (select products only)

For a tablet with a detachable keyboard, when you attach the tablet to the keyboard and restart the
computer, Setup Utility (BIOS) checks to see if the Embedded Controller rmware on the keyboard needs to be
synchronized. If so, synchronization begins. If the synchronization is interrupted, a notication screen
displays for 10 seconds before the tablet restarts and attempts to synchronize again.

NOTE: The Embedded Controller rmware will synchronize ONLY if the tablet or keyboard battery is more

than 50% charged, or if your tablet is connected to AC power.

Synchronizing a tablet and keyboard (select products only) 91

10 Backing up, restoring, and recovering in

Windows 7

Your computer includes tools provided by the operating system and HP to help you safeguard your
information and retrieve it if ever needed.

Creating backups

1. Use HP Recovery Manager to create recovery media immediately after you set up the working computer.

2. As you add hardware and software programs, create system restore points.

3. As you add photos, video, music, and other personal les, create a backup of your system and personal

information.

Creating recovery media to recover the original system

After you successfully set up the computer, you should create recovery discs or a recovery ash drive using
HP Recovery Manager. You will need these recovery discs or recovery ash drive to perform a system recovery
should the hard drive become corrupted. A system recovery reinstalls the original operating system, and then
congures the settings for the default programs.

What you need to know

●

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a
safe place.

●

HP Recovery Manager examines the computer and determines the required storage capacity for the
ash drive or the number of blank DVD discs that will be required.

Use DVD-R, DVD+R, DVD-R DL, DVD+R DL discs or a ash drive. Do not use rewriteable discs such as CD
±RW, DVD±RW, double-layer DVD±RW, and BD-RE (rewritable Blu-ray) discs; they are not compatible
with HP Recovery Manager software.

●

If your computer does not include an integrated optical drive, you can use an optional external optical
drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer
from the HP website. If you use an external optical drive, it must be connected directly to a USB port on
the computer, not to a USB port on an external device, such as a USB hub.

●

Be sure that the computer is connected to AC power before you begin creating the recovery media.

●

The creation process can take up to an hour or more. Do not interrupt the creation process.

●

Store the recovery media in a safe location, separate from the computer.

●

If necessary, you can exit the program before you have nished creating the recovery media. The next
time you open HP Recovery Manager, you will be prompted to continue the process.

92 Chapter 10 Backing up, restoring, and recovering in Windows 7