HP ElitePad Mobile POS G1 Solution, ElitePad Mobile POS G2 Solution Service Guide

HP ElitePad 1000 G2

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a U.S. registered trademark of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: March 2014

Document Part Number: 741057-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See for

http://www.microsoft.com details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ..................................................................................... 4

Front ....................................................................................................................................... 4

Rear ....................................................................................................................................... 5

Top ........................................................................................................................................ 6

Bottom .................................................................................................................................... 7

3 Illustrated parts catalog .................................................................................................... 8

Service tag .............................................................................................................................. 8

Tablet major components .......................................................................................................... 9

Retail Jacket components ......................................................................................................... 12

Security Jacket components ..................................................................................................... 14

Adapter cables ...................................................................................................................... 15

Docking station and accessories .............................................................................................. 16

Miscellaneous parts ................................................................................................................ 17

Power components ................................................................................................................. 19

Sequential part number listing .................................................................................................. 20

4 Removal and replacement preliminary requirements ...................................................... 26

Tools required ....................................................................................................................... 26

Service considerations ............................................................................................................ 26

Plastic parts ............................................................................................................ 26

Cables and connectors ............................................................................................ 26

Grounding guidelines ............................................................................................................. 27

Electrostatic discharge damage ................................................................................. 27

Packaging and transporting guidelines ....................................................... 28

Workstation guidelines .............................................................. 28

5 Removal and replacement procedures ............................................................................ 30

Tablet component replacement procedures ................................................................................ 30

Display assembly .................................................................................................... 30

NFC antenna .......................................................................................................... 38

WWAN module ..................................................................................................... 39

WLAN module ........................................................................................................ 41

Microphones .......................................................................................................... 43

Rear-facing webcam ................................................................................................ 44

Power button board ................................................................................................. 45

Volume button board ............................................................................................... 47

Audio jack board .................................................................................................... 49

Vibrator module ...................................................................................................... 50

Battery ................................................................................................................... 51

System board ......................................................................................................... 53

Forward-facing webcam .......................................................................................... 57

Slot cover ............................................................................................................... 58

Docking connector cable .......................................................................................... 59

WLAN antenna ...................................................................................................... 61

WWAN/GPS auxiliary antenna ............................................................................... 63

Speakers ................................................................................................................ 65

Retail Jacket component replacement procedures ....................................................................... 67

Top cap ................................................................................................................. 67

Battery ................................................................................................................... 68

Front cover ............................................................................................................. 69

Bar code scanner module and Cable connector board ................................................ 73

Battery connector board ........................................................................................... 75

System board ......................................................................................................... 76

Credit card reader board ......................................................................................... 78

Credit card reader .................................................................................................. 80

Security Jacket component replacement procedures .................................................................... 82

Card reader cover and Top cap ............................................................................... 82

Front cover ............................................................................................................. 84

System board ......................................................................................................... 86

Docking connector cable .......................................................................................... 87

Card reader board .................................................................................................. 88

Fingerprint reader board .......................................................................................... 89

6 Computer Setup and HP PC Hardware Diagnostics (UEFI) ................................................ 91

Using Computer Setup ............................................................................................................ 91

Starting Computer Setup .......................................................................................... 91

Navigating and selecting in Computer Setup .............................................................. 92

Restoring factory settings in Computer Setup ............................................................... 92

Updating the BIOS .................................................................................................. 93

Determining the BIOS version .................................................................... 93

Downloading a BIOS Update ................................................................................... 93

Using HP PC Hardware Diagnostics (UEFI) ................................................................. 94

7 Specifications .................................................................................................................. 95

Tablet specifications ............................................................................................................... 95

8 Backup and recovery ...................................................................................................... 96

Backing up your information .................................................................................................... 96

Performing a system recovery .................................................................................................. 97

Using the Windows recovery tools ............................................................................ 97

Using f11 recovery tools .......................................................................................... 98

Changing the boot device order ............................................................................... 98

Using Windows Refresh or Windows Reset ................................................................ 99

9 Statement of Volatility .................................................................................................. 100

Non-volatile memory usage ................................................................................................... 102

Questions and answers ......................................................................................................... 105

10 Power cord set requirements ...................................................................................... 106

Requirements for all countries ................................................................................................ 106

Requirements for specific countries and regions ....................................................................... 107

11 Recycling .................................................................................................................... 108

Index ............................................................................................................................... 109

vii

viii

1 Product description

Category Description

Product Name HP ElitePad 1000 G2

Processor Intel® Atom z3795 1.60-GHz processor (core burst up to 2.39-GHz), 1.60-GHz front-side

bus (FSB), 2.0-MB L2 cache, up to 778-MHz graphics burst frequency, soldered to system board

Graphics Intel HD Graphics

Panel 10.1-in., WUXGA (1900×1200), UWVA, 50% CG, 400-nit, active pen and MultiTouch

capacitive digitizer, chemically-strengthened glass with anti-smudge

Memory On-board 1067-MHz, LPDDR3, 4096-MB memory (soldered to system board); system

supports a 4096-MB × 1 (4 pieces, 128 MB × 32 chips) configuration

Primary storage 128- or 64-GB embedded MultiMedia Card (eMMC), soldered to the system board

Optical drive No internal optical drive or USB-powered optical drive is supported

Audio and video 2 integrated stereo speakers, each 1.5 W

HD Audio

DTS+ sound

2 digital microphones

2 fixed, integrated webcams (2.1-MP front-facing webcam; 8.0-MP rear-facing webcam with LED flash)

Ethernet No Ethernet support

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

Integrated WLAN antennas

Support for the Broadcom BCM43241 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter

Category Description

Wireless (continued) Integrated wireless wide area network (WWAN) options by way of wireless module

Integrated world-wide/5-band WWAN antennas

Secured by subscriber identity module (SIM)

Support for the following WWAN formats:

HP hs3110 HSPA+ Mobile Broadband Module

●

HP lt4111 LTE/EV-DO/HSPA+ Gobi 4G Module

●

HP lt4112 LTE/HSPA+ Gobi 4G Module

●

HP lt4225 LTE/EV-DO Gobi 4G Module

●

HP lt4226 LTE/HSPA+ Gobi 4G Module

●

Support for no WWAN option

Integrated near field communication (NFC) module and antennas

External media cards Flash Media slot (with push-push technology) supporting microHCSD cards up to 64-GB

Ports

Sensors

Docking HP ElitePad-proprietary dock with 4 standard 2.0 USB ports, VGA port, HDMI-out port, audio

Keyboard/pointing devices

Power requirements Support for an HP ElitePad-proprietary 10-W AC adapter (RC, V, 3-wire, wall-mount);

Support for 2-cell, 30-Wh, 4.0-Ah, Li-ion battery

Audio-in (mono microphone)/audio-out (stereo headphone) combo jack

●

HP ElitePad 900-proprietary docking connector

●

Accelerometer + eCompass

●

Ambient light sensor

●

Gyroscope

●

Haptics

●

in/out jacks, and HP Smart AC adapter connector (40-W HP Smart AC adapter and power cord included)

No integrated keyboard or TouchPad

Support for USB- or Bluetooth-connected external keyboard and mouse

connector on AC Adapter connects to the tablet through the docking connector

2 Chapter 1 Product description

Category Description

Security Support for trusted platform module (TPM; Infineon TPM is SLB9656VQ1.2FW4.32)

Operating system Preinstalled:

Microsoft® Windows® 8.1 ML 64-bit

●

Microsoft Windows 8.1 EM 64-bit

●

Microsoft Windows 8.1 CM 64-bit

●

Microsoft Windows 8.1 Professional 64-bit

●

Microsoft Windows 8.1 Professional 64-bit MSNA

●

Microsoft Windows 8.1 Professional 64-bit Retail Solutions

●

Microsoft Windows 8.1 SST 64-bit with Home and Student DPK

●

Microsoft Windows 8.1 SST 64-bit China with Home and Student DPK

●

Microsoft Windows 8.1 SST 64-bit without Home and Student DPK

●

Microsoft Windows 8.1 64-bit Embedded Industry

●

2 External component identification

Front

Item Component Description

(1) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate

(2) Front webcam Records video and captures still photographs.

(3) WLAN antennas (2)* Send and receive wireless signals to communicate

4 Chapter 2 External component identification

with WWANs.

To use the webcam, tap the YouCam tile on the Start screen, or swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the search box. In the search box, type c, and then tap CyberLink YouCam.

with WLANs.

Item Component Description

(4) Ambient light sensor The ambient light sensor automatically adjusts the

display brightness based on the lighting conditions in your environment.

(5) Webcam status light (front) On: The webcam is on.

Rear

(6) Near Field Communications (NFC) tapping

area

(7) Windows button Displays the Start screen.

*The antennas are not visible on the outside of the tablet. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access the user guides, tap the HP Support Assistant app on the Start screen, tap My computer, and then tap User guides.

Allows you to touch an NFC-compatible device to this area to wirelessly connect and communicate with the tablet and transfer data back and forth.

Item Component Description

(1) Micro SD Card Reader/Micro SIM slot

access hole

(2) Memory card reader/Micro SIM slot Reads optional micro memory cards that store, manage,

Allows you to insert the end of a paper clip to open the access door to insert or remove a micro SD card or micro SIM module.

share, or access information. and supports an optional wireless micro subscriber identity module (SIM) (select models only).

Rear

Top

Item Component Description

(3) Rear webcam Records video, captures still photographs, and allows

video conferences and online chat by means of streaming video.

CyberLink YouCam.

(4) Volume up button To increase speaker volume, press the top edge of

the button.

(5) Volume down button To decrease speaker volume, press the bottom edge of

the button.

(6) Regulatory information Displays regulatory information (select models only).

Item Component Description

(1) Audio-out (headphone) jack/Audio-in

(microphone) jack

Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.

WARNING! To reduce the risk of personal injury,

adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental

Notices. To access the user guides, tap the HP Support Assistant app on the Start screen, tap My computer, and then tap User guides.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio-in (microphone).

6 Chapter 2 External component identification

Item Component Description

(2) Autorotate switch When the tablet is on, slide the autorotate switch to lock

the autorotate feature of the display. To unlock the autorotate feature, slide the switch again.

– or –

Swipe from the right edge of the touch screen to display the charms, tap Settings, tap the screen icon, and then tap the autorotate icon. To unlock the autorotate feature, tap the autorotate icon again.

(3) Integrated microphones (2) Record sound.

(4) Power button

Bottom

When the tablet is off, press the button to turn on

●

the tablet.

When the tablet is on, press the button briefly to

●

initiate Sleep.

When the tablet is in the Sleep state, press the

●

button briefly to exit Sleep.

CAUTION: Pressing and holding down the power

button will result in the loss of unsaved information.

If the tablet has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the tablet.

Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the search box. In the search box, type power, tap Power and sleep settings, and then select Power and sleep from the list of applications.

Item Component Description

(1) Speakers (2) Produce sound.

(2) Product and regulatory information Displays product and regulatory information

(select models only).

(3) Docking connector Connects an AC adapter or an optional docking device.

Bottom

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to then follow the on-screen instructions.

Service tag

When ordering parts or requesting information, provide the tablet serial number and model number provided on the service tag.

http://partsurfer.hp.com, select your country or region, and

Item Description Function

(1) Warranty period This number describes the duration of the warranty

period for the tablet.

(2) Model description This is the alphanumeric identifier used to locate

documents, drivers, and support for the tablet.

(3) Product name This is the product name affixed to the front of

the tablet.

(4) Serial number (s/n) This is an alphanumeric identifier that is unique to

each product.

8 Chapter 3 Illustrated parts catalog

Tablet major components

Item Component Spare part number

(1) Display assembly (10.1-in., WUXGA (1900×1200), UWVA, 50% CG, 400-nit,

active pen and MultiTouch capacitive digitizer, chemically-strengthened glass with anti-smudge; includes display panel, display LVDS cable, TouchScreen cable, and display panel support rubber)

Display Cable Kit, includes: 747625-001

(2a) TouchScreen cable

(2b) Display LVDS cable

(3) NFC antenna (includes double-sided adhesive) 747633-001

Button Kit, includes: 747634-001

(4a) Power button actuator

(4b) Volume button actuator

747658-001

Tablet major components

Item Component Spare part number

(4c) Autorotate switch actuator

(4d) Slot cover hardware (slot cover, retention bracket, spring bracket)

(4e) Docking connector bracket

Webcam/Microphone Kit, includes: 762828-001

(5a) Left microphone

(5b) Right microphone

(6a) Rear-facing webcam

(6b) Front-facing webcam

(7) Power button board (includes cable)

For use only on tablet models equipped with the Windows 8 Professional

operating system

For use only on tablet models equipped with the Windows 8 Standard

operating system

For use only on tablet models equipped with a non-Windows 8 operating system 753976-001

(8) Volume button board (includes bracket and cable) 759031-001

(9) WWAN module:

HP hs3110 HSPA+ Mobile Broadband Module 748599-005

HP lt4111 LTE/EV-DO/HSPA+ Gobi 4G Module 704030-005

HP lt4112 LTE/HSPA+ Gobi 4G Module 740011-005

HP lt4225 LTE/EV-DO Gobi 4G Module 736676-005

HP lt4226 LTE/HSPA+ Gobi 4G Module 736675-005

(10) 2-cell, 30-Wh, 4.0-Ah, Li-ion battery (includes battery cable and WWAN/GPS

main transceiver and antenna cable)

(11) System board equipped with an Intel Atom z3795 quad core 1.60-GHz processor (burst up to 2.39-GHz; 2.0-

MB L2 cache), and 4096-MB of system memory (includes processor, memory, and eMMC)

Equipped with 128-GB of eMMC primary storage 753741-001

753976-601

753976-501

728558-005

Equipped with 64-GB of eMMC primary storage 753740-001

(12) Audio jack board (includes audio jack and cable) 747627-001

Antenna Kit, includes:

(13) WWAN/GPS auxiliary antenna (includes auxiliary antenna cable and transceiver)

(14) WLAN antenna (includes WLAN main and auxiliary antenna cables and transceivers)

For use only in European countries and regions 767884-001

For use only in Japan 767885-001

For use only in the United States 767883-001

10 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(15) Broadcom BCM43241 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter 723677-005

(16) Vibrator module (includes cable, double-sided adhesive, plastic cover) 747630-001

(17) Docking connector cable (includes cable and double-sided adhesive) 747631-001

(18) Speakers (include left and right speakers and cables) 747629-001

(19) Bottom case (includes the power button actuator and the slot cover and brackets) 747628-001

Tablet major components

Retail Jacket components

Item Description Spare part number

(1) Top cap (includes 4 captive screws, secured by C-rings) 744025-001

(2) Battery (2-cell, 21-Wh, 2.96-Ah, Li-ion) 687946-001

(3) Battery bay space saver 742440-001

(4) Front cover adhesive liner (included with front cover, spare part number 744030-001)

(5) Front cover (includes bar code scanner lens and adhesive liner) 744030-001

(6) Bar code scanner module 744037-001

(7) Cable connector board 744034-001

Cable Kit, includes: 744031-001

(8a) Bar code scanner module cable

(8b) Cable connector board cable

(8c) Credit card reader board/left board cable

12 Chapter 3 Illustrated parts catalog

Item Description Spare part number

(8d) Credit card reader board/right board cable

(9) Left-side credit card reader board 744027-001

(10) Right-side credit card reader board 744028-001

(11) Credit card reader (includes cable) 744026-001

(12) Battery connector board (includes cable) 744033-001

(13) System board (includes docking connector and USB port) 744032-001

(14) Rear cover 744029-001

Retail Jacket equipped with battery (not illustrated) 742441-001

Retail Jacket equipped with a battery bay space saver (not illustrated) 742442-001

Handle (not illustrated) 742439-001

Miscellaneous Rocker Button Mounting Kit (not illustrated) 744038-001

Rubber Kit for use only on the Retail Jacket (not illustrated) 742443-001

Screw Kit for use only on the Retail Jacket (not illustrated) 744035-001

Retail Jacket components

Security Jacket components

Item Description Spare part number

(1) Top cap (includes rubber trim) 744047-001

(2) Card reader cover 744039-001

(3) Front cover 744048-001

(4) Rear cover (includes top cap release latch assembly) 744041-001

(5) Fingerprint reader board 744042-001

(6) Card reader board 744043-001

(7) System board 744044-001

Cables/Connectors Kit, includes: 744045-001

(8a) Fingerprint reader board cable

(8b) Card reader board cable

(8c) Docking connector cable

Security Jacket equipped with a card reader and a fingerprint reader

(not illustrated)

Security Jacket equipped with a card reader (not illustrated) 742444-001

742446-001

14 Chapter 3 Illustrated parts catalog

Item Description Spare part number

Rubber Kit for use only on the Security Jacket (not illustrated) 744040-001

Screw Kit for use only on the Security Jacket (not illustrated) 744046-001

Adapter cables

Item Description Spare part number

(1) HDMI/VGA adapter cable 695551-001

(2) Ethernet adapter cable 695555-001

(3) Serial adapter cable 695556-001

(4) HP Smart AC adapter cable 695553-001

(5) USB adapter cable 695552-001

(6) Card Reader adapter 695554-001

Adapter cables

Docking station and accessories

Item Description Spare part number

(1) Docking station 708621-001

(2) 40-W HP Smart AC adapter (RC, V, 3-wire) 693717-001

(3) Power cord (3-pin, black, 1.83-m):

For use in Argentina 490371-D01

For use in Australia 490371-011

For use in Brazil 490371-202

For use in Europe 490371-021

For use in India 490371-D61

For use in Israel 490371-BB1

For use in Italy 490371-061

For use in Japan 490371-291

For use in North America 490371-001

For use in the People's Republic of China 490371-AA1

For use in South Africa 490371-AR1

For use in South Korea 490371-AD1

For use in Switzerland 490371-111

16 Chapter 3 Illustrated parts catalog

Item Description Spare part number

For use in Taiwan 490371-AB1

For use in the United Kingdom and Singapore 490371-031

Miscellaneous parts

Component Spare part number

Carrying case:

HP ElitePad dockable case 742720-001

HP ElitePad rugged carrying case 708772-001

HP ElitePad Service Tool (includes suction cup) 714222-001

HP ElitePad suction cup 714223-001

HP executive tablet pen 716117-001

Jacket:

Slate jacket with battery slot (includes battery) 709462-001

Slate jacket without battery slot 714297-001

Jacket keyboard:

For use in Belgium 724301-A41

For use in Brazil 724301-201

For use in Bulgaria 724301-261

For use in Canada 724301-DB1

For use in the Czech Republic and Slovakia 724301-FL1

For use in Denmark 724301-081

For use in France 724301-051

For use in Germany 724301-041

For use in Greece 724301-151

For use in Hungary 724301-211

For use in Iceland 724301-DD1

For use in India 724301-D61

For use in Israel 724301-BB1

For use in Italy 724301-061

For use in Japan 724301-291

For use in Latin America 724301-161

Miscellaneous parts

Component Spare part number

For use in the Netherlands 724301-B31

For use in Norway 724301-091

For use in Northwest Africa 724301-FP1

For use in Portugal 724301-131

For use in Romania 724301-271

For use in Russia 724301-251

For use in Saudi Arabia 724301-171

For use in Slovenia 724301-BA1

For use in South Korea 724301-AD1

For use in Spain 724301-071

For use in Sweden and Finland 724301-B71

For use in Switzerland 724301-BG1

For use in Taiwan 724301-AB1

For use in Thailand 724301-281

For use in Turkey 724301-141

For use in the United Kingdom and Singapore 724301-031

For use in the United States 724301-001

Screw Kit for use only with the tablet 709461-001

18 Chapter 3 Illustrated parts catalog

Power components

Item Component Spare part number

(1) 10-W AC adapter for use only on the HP ElitePad 1000 G2 (RC, V, 3-wire, wall-

mount)

(2) Duck head power adapter:

For use in Argentina 755184-D01

For use in Australia 755184-011

For use in Brazil 755184-201

For use in Denmark 755184-081

For use in Europe 755184-021

For use in India 755184-D61

For use in Israel 755184-BB1

For use in Italy 755184-061

For use in the People's Republic of China 755184-371

For use in South Africa 755184-AR1

For use in Switzerland 755184-BG1

For use in the United Kingdom and Singapore 755184-031

For use in the United States 755184-001

686120-001

(3) Power cord (3-pin, black, 1.83-m):

For use in Argentina 490371-D01

For use in Australia 490371-011

For use in Brazil 490371-202

Power components

Item Component Spare part number

For use in Europe 490371-021

For use in India 490371-D61

For use in Israel 490371-BB1

For use in Italy 490371-061

For use in Japan 490371-291

For use in North America 490371-001

For use in the People's Republic of China 490371-AA1

For use in South Africa 490371-AR1

For use in South Korea 490371-AD1

For use in Switzerland 490371-111

For use in Taiwan 490371-AB1

For use in the United Kingdom and Singapore 490371-031

Card Reader Cover Kit (not illustrated) 747632-001

HP Mobile Connect SIM (not illustrated) 714749-001

Screw Kit for use only on the HP ElitePad 1000 G2 (not illustrated) 753735-001

Tape Support Kit 762827-001

Sequential part number listing

Spare part number Description

490371-001 Power cord for use in North America (3-pin, black, 1.83-m)

490371-011 Power cord for use in Australia (3-pin, black, 1.83-m)

490371-021 Power cord for use in Europe (3-pin, black, 1.83-m)

490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)

490371-061 Power cord for use in Italy (3-pin, black, 1.83-m)

490371-111 Power cord for use in Switzerland (3-pin, black, 1.83-m)

490371-202 Power cord for use in Brazil (3-pin, black, 1.83-m)

490371-291 Power cord for use in Japan (3-pin, black, 1.83-m)

490371-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)

490371-AB1 Power cord for use in South Korea (3-pin, black, 1.83-m)

490371-AD1 Power cord for use in Taiwan (3-pin, black, 1.83-m)

490371-AR1 Power cord for use in South Africa (3-pin, black, 1.83-m)

20 Chapter 3 Illustrated parts catalog

Spare part number Description

490371-BB1 Power cord for use in Israel (3-pin, black, 1.83-m)

490371-D01 Power cord for use in Argentina (3-pin, black, 1.83-m)

490371-D61 Power cord for use in India (3-pin, black, 1.83-m)

686120-001 10-W AC adapter (RC, V, 3-wire, wall-mount)

687946-001 2-cell, 21-Wh, 2.96-Ah, Li-ion battery for use only on the Retail Jacket

693717-001 40-W HP Smart AC adapter for use only with the docking station (RC, V, 3-wire)

695551-001 HDMI/VGA adapter cable

695552-001 USB adapter cable

695553-001 HP Smart AC adapter cable

695554-001 Card Reader adapter

695555-001 Ethernet adapter cable

695556-001 Serial adapter cable

704030-001 HP lt4111 LTE/EV-DO/HSPA+ Gobi 4G Module

708621-001 Docking station

708772-001 Rugged carrying case

709462-001 Slate jacket with battery slot (includes battery)

714222-001 HP ElitePad Service Tool (includes suction cup)

714223-001 HP ElitePad suction cup

714297-001 Slate jacket without battery slot

714749-001 HP Mobile Connect SIM

723677-005 Broadcom BCM43241 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter

724301-001 Jacket keyboard for use in the United States

724301-031 Jacket keyboard for use in the United Kingdom and Singapore

724301-041 Jacket keyboard for use in Germany

724301-051 Jacket keyboard for use in France

724301-061 Jacket keyboard for use in Italy

724301-071 Jacket keyboard for use in Spain

724301-081 Jacket keyboard for use in Denmark

724301-091 Jacket keyboard for use in Norway

724301-131 Jacket keyboard for use in Portugal

724301-141 Jacket keyboard for use in Turkey

724301-151 Jacket keyboard for use in Greece

Sequential part number listing

Spare part number Description

724301-161 Jacket keyboard for use in Latin America

724301-171 Jacket keyboard for use in Saudi Arabia

724301-201 Jacket keyboard for use in Brazil

724301-211 Jacket keyboard for use in Hungary

724301-251 Jacket keyboard for use in Russia

724301-261 Jacket keyboard for use in Bulgaria

724301-271 Jacket keyboard for use in Romania

724301-281 Jacket keyboard for use in Thailand

724301-291 Jacket keyboard for use in Japan

724301-A41 Jacket keyboard for use in Belgium

724301-AB1 Jacket keyboard for use in Taiwan

724301-AD1 Jacket keyboard for use in South Korea

724301-B31 Jacket keyboard for use in the Netherlands

724301-B71 Jacket keyboard for use in Sweden and Finland

724301-BA1 Jacket keyboard for use in Slovenia

724301-BB1 Jacket keyboard for use in Israel

724301-BG1 Jacket keyboard for use in Switzerland

724301-D61 Jacket keyboard for use in India

724301-DB1 Jacket keyboard for use in Canada

724301-DD1 Jacket keyboard for use in Iceland

724301-FL1 Jacket keyboard for use in the Czech Republic and Slovakia

724301-FP1 Jacket keyboard for use in Northwest Africa

728558-005 2-cell, 30-Wh, 4.0-Ah, Li-ion battery for use only on the HP ElitePad 1000 G2 tablet (includes

battery cable and WWAN/GPS main transceiver and antenna cable)

732251-001 Digital pen tethers (10)

736675-005 HP lt4226 LTE/HSPA+ Gobi 4G Module

736676-005 HP lt4225 LTE/EV-DO Gobi 4G Module

736679-001 HP ElitePad Jacket cover

739321-001 HP ElitePad USB3 adapter

740011-005 HP lt4112 LTE/HSPA+ Gobi 4G Module

742439-001 Retail Jacket handle

742440-001 Retail Jacket battery bay space saver

742441-001 Retail Jacket with battery

22 Chapter 3 Illustrated parts catalog

Spare part number Description

742442-001 Retail Jacket with battery bay space saver

742443-001 Retail Jacket Rubber Kit

742444-001 Security Jacket with screws

742446-001 Security Jacket with fingerprint reader and screws

742720-001 HP ElitePad dockable case

744025-001 Retail Jacket top cap (includes 4 captive screws, secured by C-rings)

744026-001 Retail Jacket credit card reader (includes cable)

744027-001 Retail Jacket left-side credit card reader board

744028-001 Retail Jacket right-side credit card reader board

744029-001 Retail Jacket rear cover

744030-001 Retail Jacket front cover (includes bar code scanner lens and adhesive liner)

744031-001 Retail Jacket Cable Kit

744032-001 Retail Jacket system board (includes docking connector and USB port)

744033-001 Retail Jacket battery connector board (includes cable)

744034-001 Retail Jacket cable connector board

744035-001 Retail Jacket Screw Kit

744037-001 Retail Jacket bar code scanner module

744038-001 Retail Jacket Miscellaneous Rocker Button/Mount Kit

744039-001 Security Jacket card reader cover

744040-001 Security Jacket Rubber Kit

744041-001 Security Jacket rear cover (includes top cap release latch assembly)

744042-001 Security Jacket fingerprint reader

744043-001 Security Jacket card reader board

744044-001 Security Jacket system board

744045-001 Security Jacket Cables/Connectors Kit

744046-001 Security Jacket Screw Kit

744047-001 Security Jacket top cap (includes rubber trim)

744048-001 Security Jacket front cover

745882-001 Productivity Jacket Cable Retainer Kit

747625-001 Display Cable Kit (includes the display LVDS cable and the TouchScreen cable)

747627-001 Audio jack board (includes audio jack and cable)

747628-001 Bottom case (includes the power button actuator and the slot cover and brackets)

Sequential part number listing

Spare part number Description

747629-001 Speakers (include left and right speakers and cables

747630-001 Vibrator module (includes cable, double-sided adhesive, plastic cover)

747631-001 Docking connector cable (includes double-sided adhesive)

747632-001 Smart Card Reader Cover Kit

747633-001 NFC antenna (includes double-sided adhesive)

747634-001 Button Kit (includes autorotate switch actuator, docking connector bracket, power button actuator,

slot cover hardware, and volume button actuator)

747658-001 Display assembly (10.1-in., WUXGA (1900×1200), UWVA, 50% CG, 400-nit, active pen and

MultiTouch capacitive digitizer, chemically-strengthened glass with anti-smudge; includes display panel, display LVDS cable, TouchScreen cable, and display panel support rubber)

748599-005 HP hs3110 HSPA+ Mobile Broadband Module

751285-001 HP Executive Tablet pen

753735-001 Screw Kit for use only on the HP ElitePad 1000 G2

753740-001 System board equipped with an Intel Atom z3795 quad core 1.60-GHz processor (burst up to

2.39-GHz; 2.0-MB L2 cache), 4096-MB of system memory, and 64-GB of eMMC primary storage (includes processor, memory, and eMMC)

753741-001 System board equipped with an Intel Atom z3795 quad core 1.60-GHz processor (burst up to

2.39-GHz; 2.0-MB L2 cache), 4096-MB of system memory, and 128-GB of eMMC primary storage (includes processor, memory, and eMMC)

753976-001 Power button board for use only on tablet models equipped with a non-Windows 8

operating system

753976-501 Power button board for use only on tablet models equipped with the Windows 8 Standard

operating system

753976-601 Power button board for use only on tablet models equipped with the Windows 8 Professional

operating system

755184-001 Duck head power adapter for use only in the United States

755184-011 Duck head power adapter for use only in Australia

755184-021 Duck head power adapter for use only in Europe

755184-031 Duck head power adapter for use only in the United Kingdom and Singapore

755184-061 Duck head power adapter for use only in the Italy

755184-081 Duck head power adapter for use only in the Denmark

755184-201 Duck head power adapter for use only in Brazil

755184-371 Duck head power adapter for use only in the People's Republic of China

755184-AR1 Duck head power adapter for use only in South Africa

755184-BB1 Duck head power adapter for use only in Israel

755184-BG1 Duck head power adapter for use only in Switzerland

755184-D01 Duck head power adapter for use only in Argentina

24 Chapter 3 Illustrated parts catalog

Spare part number Description

755184-D61 Duck head power adapter for use only in India

756037-001 Security Jacket cover

759031-001 Volume button board (includes bracket and cable)

762827-001 Tape Support Kit

762828-001 Webcam/Microphone Kit (includes forward-facing and rear-facing webcams and microphones)

767882-001 3G antenna

767883-001 Antenna Kit for use only in the United States (includes WWAN/GPS auxiliary antenna cable and

transceiver and WLAN main and auxiliary antenna cables and transceivers)

767884-001 Antenna Kit for use only in European countries and regions (includes WWAN/GPS auxiliary

antenna cable and transceiver and WLAN main and auxiliary antenna cables and transceivers)

767885-001 Antenna Kit for use only in Japan (includes WWAN/GPS auxiliary antenna cable and transceiver

and WLAN main and auxiliary antenna cables and transceivers)

Sequential part number listing

4 Removal and replacement

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

Magnetic screw driver

●

Phillips P0 screw driver

●

Plastic case utility tool

●

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the tablet, place the subassembly (and all

accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.

Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and connectors

CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations during

the reassembly process. Improper cable placement can damage the tablet.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

26 Chapter 4 Removal and replacement preliminary requirements

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

CAUTION: To prevent damage to the tablet when you are removing or installing internal

components, observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by different activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Grounding guidelines

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or

●

nonconductive foam.

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that

●

mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools

●

and equipment.

Use conductive field service tools, such as cutters, screw drivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static-

●

safe materials.

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids

●

and Styrofoam.

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle

●

these items only at static-free workstations.

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

●

28 Chapter 4 Removal and replacement preliminary requirements

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps

●

with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)

●

can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

●

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Grounding guidelines

5 Removal and replacement

procedures

CAUTION: Components described in this chapter should only be accessed by an authorized service

provider. Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to then follow the on-screen instructions.

Tablet component replacement procedures

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

http://partsurfer.hp.com, select your country or region, and

There are as many as 34 screws that must be removed, replaced, and/or loosened when servicing the tablet. Make special note of each screw size and location during removal and replacement.

Display assembly

Description Spare part number

10.1-in., WUXGA (1900×1200), UWVA, 50% CG, 400-nit, active pen and MultiTouch capacitive digitizer, chemically-strengthened glass with anti-smudge; includes display panel, display LVDS cable, TouchScreen cable, and display panel support rubber

Before disassembling the tablet, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

747658-001

30 Chapter 5 Removal and replacement procedures

Remove the display assembly:

1. Remove the two Phillips PM1.4×3.2 screws that secure the display assembly to the tablet.

2. Place the HP ElitePad Service Tool on a flat, sturdy surface.

The HP ElitePad Service Tool is available using spare part number 714222-001.

3. Move the HP ElitePad Service Tool retention bar (1) to the left until the notch (2) in the retention

bar allows the retention gate to open.

Tablet component replacement procedures

4. Open the retention gate (3).

5. Place the tablet on the service tool and slide it (1) forward until the tablet docking connector

engages with the service tool docking connector (2).

32 Chapter 5 Removal and replacement procedures

6. Close the retention gate (1) and release the retention bar (2) to secure the tablet in the

service tool.

7. Place the suction cup (1) on the lower right corner of the tablet display glass, making sure to

place the suction cup inside the edges of the border (2) of the display glass.

The suction cup is available using spare part number 714223-001.

8. Raise the suction cup handle (3).

Tablet component replacement procedures

9. Lock the two suction cup handles together (4).

CAUTION: Do not lift the right edge of the display assembly more than ¼-inch from the tablet

when releasing the display assembly. Failure to follow this caution can result in damage to the tablet components.

10. Firmly lift up on the suction cup to release the right side of the display assembly approximately ¼-

inch from the tablet.

11. Move the retention bar (1) until the notch in the retention bar allows the retention gate to open.

34 Chapter 5 Removal and replacement procedures

12. Open the retention gate (2).

13. Slide the tablet out of the service tool (3).

14. Disconnect the suction cup handles (1).

15. Lower the suction cup handle (2).

16. Remove the suction cup (3).

17. Slide the display assembly (1) to the left until the display assembly cables and connectors

are accessible.

18. Release the zero insertion force (ZIF) connector (2) to which the TouchScreen cable is attached,

and then disconnect the TouchScreen cable (3) from the system board.

Tablet component replacement procedures

19. Release the ZIF connector (4) to which the LVDS cable is attached, and then disconnect the LVDS

cable (5) from the system board.

20. Remove the display assembly and cables.

21. If it is necessary to replace the display assembly cables:

a. Turn the display assembly upside down, with the bottom toward you.

b. Detach the TouchScreen cable (1) from the surface of the display assembly. (The

TouchScreen cable is attached to the display assembly with double-sided adhesive.)

c. Release the ZIF connector (2) to which the TouchScreen cable is attached, and then

disconnect the TouchScreen cable (3) from the display assembly.

d. Detach the display LVDS cable (4) from the surface of the display assembly. (The display

LVDS cable is attached to the display assembly with double-sided adhesive.)

36 Chapter 5 Removal and replacement procedures

e. Release the ZIF connector (5) to which the display LVDS cable is attached, and then

disconnect the display LVDS cable (6) from the display assembly.

The TouchScreen and display LVDS cables are included in the Display Cable Kit, spare part number 718758-001.

To install the display assembly:

1. Reconnect the display LVDS and TouchScreen cables to the respective ZIF connectors on the

display assembly.

2. Reconnect the display LVDS and TouchScreen cables to the respective ZIF connectors on the

system board.

3. Toe the left side of the display assembly into the left side of the bottom case.

4. Swing the right side of the display assembly down into the right side of the bottom case.

5. Firmly press all edges of the display assembly surface to ensure it is fully engaged with the

bottom case.

Tablet component replacement procedures

NFC antenna

Description Spare part number

NFC antenna 747633-001

Before removing the NFC antenna, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

Display assembly on page 30).

Remove the NFC antenna:

1. Release the ZIF connector (1) to which the NFC antenna cable is attached, and then disconnect

the NFC antenna cable from the system board.

2. Detach the NFC antenna (2) from the surface of the system board. (The NFC antenna is attached

to the system board with double-sided adhesive.)

3. Remove the NFC antenna (3).

Reverse this procedure to install the NFC antenna.

38 Chapter 5 Removal and replacement procedures

WWAN module

Description Spare part number

HP hs3110 HSPA+ Mobile Broadband Module 748599-005

HP lt4111 LTE/EV-DO/HSPA+ Gobi 4G Module 704030-005

HP lt4112 LTE/HSPA+ Gobi 4G Module 740011-005

HP lt4225 LTE/EV-DO Gobi 4G Module 736676-005

HP lt4226 LTE/HSPA+ Gobi 4G Module 736675-005

Before removing the WWAN module, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

5. Remove the NFC antenna (see

Display assembly on page 30).

NFC antenna on page 38).

Remove the WWAN module:

1. Release the grounding tape (1) that secures the WWAN module to the system board.

2. Disconnect the WWAN antenna cables (2) from the terminals on the WWAN module.

NOTE: The WWAN antenna cable labeled “5” connects to the WWAN module “MAIN”

terminal labeled “5”. The WWAN antenna cable labeled “6” connects to the WWAN module “AUX/GPS” terminal labeled “6”.

3. Remove the Phillips PM1.3×1.5 broad head screw (3) that secures the WWAN module to the

bottom cover.

Tablet component replacement procedures

4. Remove the WWAN module (4) by sliding it away from the socket on the system board.

NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN

module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WWAN module.

40 Chapter 5 Removal and replacement procedures

WLAN module

Description Spare part number

Broadcom BCM43241 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter 723677-005

Before removing the WLAN module, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

5. Remove the NFC antenna (see

Display assembly on page 30).

NFC antenna on page 38).

Remove the WLAN module:

1. Release the ZIF connector (1) to which the WLAN ribbon cable is attached, and then disconnect

the WLAN ribbon cable from the system board.

2. Disconnect the WLAN antenna cables (2) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “MAIN” terminal

labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “AUX” terminal labeled “2”.

3. Release the shielding (3) to gain access to the bottom screw that secures the WLAN module to the

bottom cover.

4. Remove the two Phillips PM1.3×2.0 screws (4) that secure the WLAN module to the bottom cover.

Tablet component replacement procedures

5. Remove the WLAN module (5).

NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module,

protective sleeves should be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

42 Chapter 5 Removal and replacement procedures

Microphones

NOTE: The microphones are included in the Webcam/Microphone Kit, spare part number

762828-001.

Before removing the microphones, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

5. Remove the NFC antenna (see

Remove the microphones:

1. Detach the tape (1) that secures the left microphone cable to the battery.

2. Disconnect the left microphone cable (2) from the power button board.

3. Release the left microphone (3) from the molding built into the bottom cover.

4. Disconnect the right microphone cable (4) from the system board.

5. Release the right microphone (5) from the molding built into the bottom cover.

Display assembly on page 30).

NFC antenna on page 38).

6. Remove the microphones and cables.

Reverse this procedure to install the microphones.

Tablet component replacement procedures

Rear-facing webcam

NOTE: The rear-facing webcam is included in the Webcam/Microphone Kit, spare part number

762828-001.

Before removing the rear-facing webcam, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

5. Remove the NFC antenna (see

Remove the rear-facing webcam:

1. Disconnect the rear-facing webcam cable (1) from the power button board.

2. Release the rear-facing webcam (2) from the molding built into the bottom cover.

3. Remove the rear-facing webcam (3) and cable.

Display assembly on page 30).

NFC antenna on page 38).

Reverse this procedure to install the rear-facing webcam.

44 Chapter 5 Removal and replacement procedures

Power button board

Description Spare part number

For use only on computer models equipped with the Windows 8 Professional operating system 753976-601

For use only on computer models equipped with the Windows 8 Standard operating system 753976-501

For use only on computer models equipped with a non-Windows 8 operating system 753976-001

Before removing the power button board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

5. Remove the NFC antenna (see

6. Disconnect the left microphone cable from the power button board (see

Display assembly on page 30).

NFC antenna on page 38).

Microphones

on page 43).

7. Disconnect the rear-facing webcam cable from the power button board (see

Rear-facing webcam

on page 44).

Remove the power button board:

1. Disconnect the volume button board cable (1) from the power button board.

2. Release the support strip (2) that secures the WWAN antenna transceiver to the battery.

3. Release the support strip (3) that secures the power button board cable to the system board.

4. Release the ZIF connector (4) to which the power button board cable is attached, and then

disconnect the power button board cable from the system board.

Tablet component replacement procedures

5. Detach the power button board cable (5) from the surface of the battery. (The power button board

cable is attached to the battery with double-sided adhesive.)

6. Remove the Phillips PM1.3×2.0 broad head screw (1) and the Phillips PM1.3×2.0 screw (2) that

secure the power button board to the bottom cover.

7. Remove the power button board (3) and cable.

NOTE: In the process of removing the power button board, the power button actuator may be

accidentally dislodged from the bottom cover. To replace the power button actuator, refer to the following illustration.

The power button actuator is included in the Button Kit, spare part number 747634-001.

46 Chapter 5 Removal and replacement procedures

Reverse this procedure to install the power button board.

Volume button board

Description Spare part number

Volume button board (includes bracket and cable) 759031-001

Before removing the volume button board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

5. Remove the NFC antenna (see

Display assembly on page 30).

NFC antenna on page 38).

Remove the volume button board:

1. Disconnect the volume button board cable (1) from the power button board.

2. Release the volume button board cable from the retention clips (2) built into the battery.

3. Remove the two Phillips PM1.5×2.0 screws (3) that secure the volume button board to the

bottom cover.

Tablet component replacement procedures

4. Remove the volume button board (4) and cable.

NOTE: In the process of removing the volume button board, the volume button actuator may be

accidentally dislodged from the bottom cover. To replace the volume button actuator, refer to the following illustration.

The volume button actuator is included in the Button Kit, spare part number 747634-001.

Reverse this procedure to install the volume button board.

48 Chapter 5 Removal and replacement procedures

Audio jack board

Description Spare part number

Audio jack board (includes audio jack and cable) 747627-001

Before removing the audio jack board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

5. Remove the NFC antenna (see

Display assembly on page 30).

NFC antenna on page 38).

Remove the audio jack board:

1. Disconnect the audio jack board cable (1) from the system board.

2. Remove the two Phillips PM1.3×2.0 screws (2) that secure the audio jack board to the

bottom cover.

3. Remove the audio jack board (3) and cable.

Reverse this procedure to install the audio jack board.

Tablet component replacement procedures

Vibrator module

Description Spare part number

Vibrator module (includes cable, double-sided adhesive, plastic cover) 747630-001

Before removing the vibrator module, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

5. Remove the NFC antenna (see

Display assembly on page 30).

NFC antenna on page 38).

Remove the vibrator module:

1. Disconnect the vibrator module cable (1) from the system board.

50 Chapter 5 Removal and replacement procedures

2. Detach the vibrator module (2) from the bottom cover. (The vibrator module is attached to the

bottom cover with double-sided adhesive.)

Battery

3. Remove the vibrator module and cable.

NOTE: The vibrator module cover is attached to the vibrator module with double-sided adhesive.

Reverse this procedure to install the vibrator module.

Description Spare part number

2-cell, 30-Wh, 4.0-Ah, Li-ion battery (includes battery cable and WWAN/GPS main transceiver and antenna cable)

728558-005

Before removing the battery, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

Display assembly on page 30).

Tablet component replacement procedures

5. Remove the NFC antenna (see NFC antenna on page 38).

6. Remove the power button board (see

Power button board on page 45).

Remove the battery:

1. Release the volume button board cable from the retention clips (1) built into the battery.

2. Release the tab (2) built into the bottom cover that secures the WWAN/GPS antenna cables, and

then release the antenna cables (3).

3. Detach the WWAN/GPS main transceiver (4) from the bottom cover. (The WWAN/GPS main

transceiver is attached to the bottom cover with double-sided adhesive.)

4. Remove the six Phillips PM1.3×2.0 screws (5) that secure the battery to the bottom cover.

5. Remove the battery (6).

Reverse this procedure to install the battery.

52 Chapter 5 Removal and replacement procedures

System board

NOTE: The system board spare part kit is equipped with an Intel Atom z3795 quad core 1.60-GHz

processor (burst up to 2.39-GHz; 2.0-MB L2 cache), and 4096-MB of system memory and includes the processor, memory, and eMMC.

Description Spare part number

Equipped with 128-GB of eMMC primary storage 753741-001

Equipped with 64-GB of eMMC primary storage 753740-001

Before removing the system board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

Display assembly on page 30), and then remove the

following components:

a. NFC antenna (see

b. WWAN module (see

c. Power button board (see

d. Battery (see

NFC antenna on page 38)

WWAN module on page 39)

Power button board on page 45)

Battery on page 51)

Remove the system board:

1. Release the forward-facing webcam (1) from the molding built into the bottom cover.

2. Disconnect the audio jack board cable (2) from the system board.

Tablet component replacement procedures

3. Release the ZIF connector (3) to which the WLAN ribbon cable is attached, and then disconnect

the WLAN ribbon cable from the WLAN module.

54 Chapter 5 Removal and replacement procedures

4. Remove the five Phillips PM1.3×2.0 screws that secure the battery to the bottom cover.

5. Lift the top edge of the system board (1) and swing it up and forward until it rests upside down

above the tablet.

6. Remove the two Phillips PM1.3×1.5 broad head screws (2) that secure the docking connector

cable to the system board.

Tablet component replacement procedures

7. Disconnect the docking connector cable (3) from the system board.

8. Remove the system board.

NOTE: In the process of removing the system board, the autorotate switch actuator may be

accidentally dislodged from the bottom cover. To replace the autorotate switch actuator, refer to the following illustration. When installing the autorotate switch actuator, make sure the two tabs (1) on the autorotate switch actuator engage the autorotate switch (2) on the system board.

The autorotate switch actuator is included in the Button Kit, spare part number 747634-001.

56 Chapter 5 Removal and replacement procedures

Reverse this procedure to install the system board.

Forward-facing webcam

NOTE: The forward-facing webcam is included in the Webcam/Microphone Kit, spare part number

762828-001.

Before removing the forward-facing webcam, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

following components:

a. NFC antenna (see

b. WWAN module (see

c. Power button board (see

d. Battery (see

e. System board (see

Remove the forward-facing webcam:

1. Turn the system board upside down, with the top toward you.

NFC antenna on page 38)

WWAN module on page 39)

Battery on page 51)

System board on page 53)

Display assembly on page 30), and then remove the

Power button board on page 45)

Tablet component replacement procedures

2. Release the ZIF connector (1) to which the forward-facing webcam cable is attached, and then

3. Remove the forward-facing webcam and cable.

Reverse this procedure to install the forward-facing webcam.

Slot cover

disconnect the forward-facing webcam cable (2) from the system board.

NOTE: The slot cover is included in the Button Kit, spare part number 747634-001.

Before removing the slot cover, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

following components:

a. NFC antenna (see

b. WWAN module (see

c. Power button board (see

d. Battery (see

e. System board (see

Remove the slot cover:

NFC antenna on page 38)

WWAN module on page 39)

Battery on page 51)

System board on page 53)

Display assembly on page 30), and then remove the

Power button board on page 45)

1. Remove the four Phillips PM1.3×2.0 screws (1) that secure the slot cover retention bracket and

spring bracket to the bottom cover.

2. Remove the slot cover retention bracket (2) and the slot cover spring bracket (3).

58 Chapter 5 Removal and replacement procedures

3. Remove the slot cover (4) by pressing it through the bottom cover.

4. Remove the slot cover.

Reverse this procedure to install the slot cover.

Docking connector cable

Description Spare part number

Docking connector cable (includes double-sided adhesive) 747631-001

Before removing the docking connector cable, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

following components:

a. NFC antenna (see

Display assembly on page 30), and then remove the

NFC antenna on page 38)

b. WWAN module (see

WWAN module on page 39)

c. Power button board (see

Power button board on page 45)

Tablet component replacement procedures

d. Battery (see Battery on page 51)

e. System board (see

System board on page 53)

Remove the docking connector cable:

1. Disconnect the vibrator module cable (1) from the docking connector cable.

2. Disconnect the speaker cable (2) from the docking connector cable.

3. Remove the two Phillips PM1.3×2.0 screws (3) that secure the docking connector cable bracket to

the bottom cover.

4. Remove the docking connector bracket (4).

The docking connector bracket is included in the Button Kit, spare part number 747634-001.

5. Detach the docking connector cable (1) from the surface of the bottom cover. (The docking

connector cable is attached to the bottom cover with double-sided adhesive.)

6. Release the docking connector (2) from the bottom cover by sliding it away from the opening in

the bottom edge.

60 Chapter 5 Removal and replacement procedures

7. Remove the docking connector cable (3).

Reverse this procedure to install the docking connector cable.

WLAN antenna

NOTE: The WLAN antenna are included in the Antenna Kits and include the WLAN antenna main

and auxiliary cables and transceivers.

Description Spare part number

Antenna Kit for use only in European countries and regions 767884-001

Antenna Kit for use only in Japan 767885-001

Antenna Kit for use only in the United States 767883-001

Before removing the WLAN antenna, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

Display assembly on page 30), and then remove the

following components:

a. NFC antenna (see

NFC antenna on page 38)

b. WWAN module (see

WWAN module on page 39)

c. Power button board (see

Power button board on page 45)

Tablet component replacement procedures

d. Battery (see Battery on page 51)

e. System board (see

System board on page 53)

Remove the WLAN antenna:

1. Release the WLAN antenna cables from the routing channel (1) built into the bottom cover.

2. Detach the WLAN antenna transceivers (2) from the bottom cover.

3. Release the tabs (3) built into the bottom cover that secure the speaker cable, and then release the

WLAN antenna cables.

4. Remove the WLAN antenna cables and transceivers (4).

Reverse this procedure to install the WLAN antenna.

62 Chapter 5 Removal and replacement procedures

WWAN/GPS auxiliary antenna

NOTE: The WWAN/GPS auxiliary antenna are included in the Antenna Kits and include the

WWAN/GPS auxiliary antenna cable and transceiver.

Description Spare part number

Antenna Kit for use only in European countries and regions 767884-001

Antenna Kit for use only in Japan 767885-001

Antenna Kit for use only in the United States 767883-001

Before removing the WWAN/GPS auxiliary antenna, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

Display assembly on page 30), and then remove the

following components:

a. NFC antenna (see

b. WWAN module (see

c. Power button board (see

d. Battery (see

e. System board (see

NFC antenna on page 38)

WWAN module on page 39)

Power button board on page 45)

Battery on page 51)

System board on page 53)

Remove the WWAN/GPS auxiliary antenna:

1. Detach the WWAN/GPS auxiliary antenna transceiver (1) from the bottom cover.

Tablet component replacement procedures

2. Remove the WWAN/GPS auxiliary antenna cable and transceiver (2).

Reverse this procedure to install the WWAN/GPS auxiliary antenna.

64 Chapter 5 Removal and replacement procedures

Speakers

Description Spare part number

Speakers (include left and right speakers and cables) 747629-001

Before removing the speakers, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

and then shut it down through the operating system.

4. Remove the display assembly (see

Display assembly on page 30), and then remove the

following components:

a. NFC antenna (see

b. WWAN module (see

c. Power button board (see

d. Battery (see

e. System board (see

f. Docking connector cable (see

NFC antenna on page 38)

WWAN module on page 39)

Power button board on page 45)

Battery on page 51)

System board on page 53)

Docking connector cable on page 59)

Remove the speakers:

1. Release the tabs (1) built into the bottom cover that secure the speaker cable, and then release the

speaker cable.

2. Remove the four Phillips PM1.3×2.0 screws (2) that secure the speakers to the bottom cover.

Tablet component replacement procedures

3. Remove the speakers (3).

Reverse this procedure to install the speakers.

66 Chapter 5 Removal and replacement procedures

Retail Jacket component replacement procedures

There are as many as 31 screws that must be removed, replaced, and/or loosened when servicing the Retail Jacket. Make special note of each screw size and location during removal and replacement.

Top cap

Description Spare part number

Top cap (includes 4 captive screws, secured by C-rings) 744025-001

Before disassembling the Retail Jacket, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the

Retail Jacket.

3. Disconnect all external devices from the Retail Jacket.

Remove the top cap:

1. Place the Retail Jacket face down on the work surface with the top cap toward you.

2. Loosen the 4 captive screws (1) that secure the top cap to the Retail Jacket.

3. Remove the top cap (2) from the Retail Jacket.

CAUTION: Before positioning the Retail Jacket with the tablet display panel facing down, make

sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.

4. Turn the Retail Jacket right side up with the bottom toward you.

Retail Jacket component replacement procedures

Battery

5. If installed, slide the tablet out of the Retail Jacket.

Reverse this procedure to install the top cap.

Description Spare part number

Battery (2-cell, 21-Wh, 2.96-Ah, Li-ion) 687946-001

Before removing the battery, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the

Retail Jacket.

3. Disconnect all external devices from the Retail Jacket.

4. If installed, remove the tablet from the Retail Jacket (see

Top cap on page 67).

Remove the battery:

1. Loosen the 4 captive screws (1) that secure the battery to the Retail Jacket.

68 Chapter 5 Removal and replacement procedures

2. Remove the battery (2) from the Retail Jacket.

Reverse this procedure to install the battery.

Front cover

Description Spare part number

Front cover (includes bar code scanner lens and adhesive liner) 744030-001

Before removing the front cover, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the

Retail Jacket.

3. Disconnect all external devices from the Retail Jacket.

4. Remove the top cap (see

5. If installed, remove the tablet from the Retail Jacket (see

Top cap on page 67).

NOTE: When replacing the front cover, be sure the following components are removed from the

defective front cover and installed on the replacement front cover:

Bar code scanner module (see

●

Bar code scanner module and Cable connector board

on page 73)

Card connector board (see

●

Battery connector board (see

●

System board (see

●

Bar code scanner module and Cable connector board on page 73)

Battery connector board on page 75)

System board on page 76)

Retail Jacket component replacement procedures

Remove the front cover:

1. Position the Retail Jacket with the top toward you.

2. Remove the adhesive-backed liner that covers the front cover.

3. Release the ZIF connector (1) to which the left-side credit card reader board cable is attached,

and then disconnect the left-side credit card reader board cable (2) from the left-side credit card reader board.

70 Chapter 5 Removal and replacement procedures

4. Close the ZIF connector (3).

CAUTION: Failure to close the ZIF connector as instructed in step 4 can lead to damage to

Retail Jacket components.

5. Position the Retail Jacket with the bottom toward you.

Retail Jacket component replacement procedures

6. Remove the two Phillips PM1.3×3.0 screws that secure the front cover to the Retail Jacket.

7. Position the Retail Jacket with the top toward you.

8. Remove the four Phillips PM1.9×3.0 screws that secure the front cover to the Retail Jacket.

72 Chapter 5 Removal and replacement procedures

9. Remove the front cover by sliding it away from the Retail Jacket.

Reverse this procedure to install the front cover.

Bar code scanner module and Cable connector board

NOTE: The bar code scanner module and cable connector board spare part kits do not include the

respective cables. The cables are included in the Cable Kit, spare part number 744031-001.

Description Spare part number

Bar code scanner module 744037-001

Cable connector board 744034-001

Before removing the bar code scanner module and cable connector board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the

Retail Jacket.

3. Disconnect all external devices from the Retail Jacket.

4. Remove the top cap (see

5. If installed, remove the tablet from the Retail Jacket (see

6. Remove the front cover (see

Top cap on page 67).

Front cover on page 69).

Remove the bar code scanner module and cable connector board:

1. Turn the front cover upside down with the top toward you.

2. Release the ZIF connector (1) to which the cable connector board cable is attached, and then

disconnect the cable connector board cable from the system board.

Retail Jacket component replacement procedures

3. Detach the cable connector board cable (2) from the front cover. (The cable connector board

cable is attached to the front cover with double-sided adhesive.)

4. Remove the two Phillips PM1.3×3.0 screws (3) that secure the bar code scanner module to the

front cover.

5. Remove the two Phillips PM1.9×3.0 screws (4) that secure the cable connector board to the

front cover.

6. Remove the bar code scanner module (5) and the cable connector board and cable.

7. Turn the bar code scanner module and the cable connector board over so the ZIF connector on the

back of the cable connector board is accessible.

74 Chapter 5 Removal and replacement procedures

8. Release the ZIF connector (1) to which the bar code scanner module cable is attached, and then

disconnect the bar code scanner module cable (2) from the cable connector board.

Reverse this procedure to install the bar code scanner module and cable connector board.

Battery connector board

Description Spare part number

Battery connector board (includes cable) 744033-001

Before removing the battery connector board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the

Retail Jacket.

3. Disconnect all external devices from the Retail Jacket.

4. Remove the top cap (see

5. If installed, remove the tablet from the Retail Jacket (see

6. Remove the front cover (see

Top cap on page 67).

Front cover on page 69).

Remove the battery connector board:

1. Turn the front cover upside down with the top toward you.

2. Disconnect the battery connector board cable (1) from the system board.

3. Remove the two Phillips PM1.9×3.0 screws (2) that secure the battery connector board to the

front cover.

Retail Jacket component replacement procedures

4. Lift the bottom edge of the battery connector board (3) until the board rests at an angle, and then

slide the board out of the opening in the front cover.

5. Remove the battery connector board and cable.

Reverse this procedure to install the battery connector board.

System board

Description Spare part number

System board (includes docking connector and USB port) 744032-001

Before removing the system board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the

Retail Jacket.

3. Disconnect all external devices from the Retail Jacket.

4. Remove the top cap (see

5. If installed, remove the tablet from the Retail Jacket (see

Top cap on page 67).

6. Remove the front cover (see

Front cover on page 69).

76 Chapter 5 Removal and replacement procedures

Remove the system board:

1. Turn the front cover upside down with the top toward you.

2. Disconnect the battery connector board cable (1) from the system board.

3. Release the ZIF connector (2) to which the cable connector board cable is attached, and then

disconnect the cable connector board cable from the system board.

4. Release the ZIF connector (3) to which the credit card reader/left board cable is attached, and

then disconnect the credit card reader/left board cable from the system board.

5. Remove the five Phillips PM1.9×3.0 screws (4) that secure the system board to the front cover.

6. Remove the two Phillips PM1.9×3.0 screws (5) that secure the system board to the front cover.

7. Slide the docking connector (6) out of the opening in the front cover, and then remove the

system board.

Reverse this procedure to install the system board.

Retail Jacket component replacement procedures

Credit card reader board

NOTE: The credit card reader board spare part kits do not include the respective cables. The cables

are included in the Cable Kit, spare part number 744031-001.

Description Spare part number

Left-side credit card reader board 744027-001

Right-side credit card reader board 744028-001

Before removing the credit card reader boards, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the

Retail Jacket.

3. Disconnect all external devices from the Retail Jacket.

4. Remove the top cap (see

5. If installed, remove the tablet from the Retail Jacket (see

6. Remove the front cover (see

Top cap on page 67).

Front cover on page 69).

Remove the credit card reader boards:

1. Remove the Phillips PM1.9×3.0 screw (1) that secures the left-side credit card reader board to the

rear cover.

2. Turn the left-side credit card reader board (2) over so the ZIF connector on the back of the board

is accessible.

78 Chapter 5 Removal and replacement procedures

3. Release the ZIF connector (3) to which the right-side credit card reader board cable is attached,

and then disconnect the right-side credit card reader board cable (4) from the left-side credit card reader board.

4. Remove the left-side credit card reader board.

5. Detach the right-side credit card reader board cable (1) from the rear cover. (The right-side credit

card reader board cable is attached to the rear cover with double-sided adhesive.)

6. Remove the Phillips PM1.9×3.0 screw (2) that secures the right-side credit card reader board to

the rear cover.

Retail Jacket component replacement procedures

7. Remove the right-side credit card reader board (3) and cable.

Reverse this procedure to install the credit card reader boards.

Credit card reader

Description Spare part number

Credit card reader 744026-001

Before removing the credit card reader, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the

Retail Jacket.

3. Disconnect all external devices from the Retail Jacket.

4. Remove the top cap (see

5. If installed, remove the tablet from the Retail Jacket (see

6. Remove the front cover (see

Top cap on page 67).

Front cover on page 69).

Remove the credit card reader:

1. Disconnect the credit card reader cable (1) from the right-side credit card reader board.

2. Release the credit card reader cable (2) from the routing channel built into the rear cover.

3. Remove the two Phillips PM1.9×3.0 screws (3) that secure the retention tabs and the credit card

reader to the rear cover.

4. Remove the two retention tabs (4).

80 Chapter 5 Removal and replacement procedures

5. Remove the credit card reader (5).

Reverse this procedure to install the credit card reader.

Retail Jacket component replacement procedures

Security Jacket component replacement procedures

There are as many as 13 screws that must be removed, replaced, and/or loosened when servicing the Security Jacket. Make special note of each screw size and location during removal and replacement.

Card reader cover and Top cap

Description Spare part number

Card reader cover 744039-001

Top cap (includes rubber trim) 744047-001

Before disassembling the Security Jacket, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the

Security Jacket.

3. Disconnect all external devices from the Security Jacket.

Remove the card reader cover and top cap:

1. Place the Security Jacket face down on the work surface with the top cap toward you.

2. Release the card reader cover (1) by sliding it toward the top of the Security Jacket.

3. Remove the card reader cover (2) by lifting it away from the Security Jacket.

4. Remove the Phillips PM1.9×3.0 screw (1) that secures the top cap to the Security Jacket.

5. Slide the top cap release latch (2) to release the top cap from the Security Jacket.

82 Chapter 5 Removal and replacement procedures

6. Remove the top cap (3) from the Security Jacket.

CAUTION: Before positioning the Security Jacket with the tablet display panel facing down,

make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.

7. Turn the Security Jacket right side up with the bottom toward you.

8. If installed, slide the tablet out of the Security Jacket.

Reverse this procedure to install the top cap.

Security Jacket component replacement procedures

Front cover

Description Spare part number

Front cover 744048-001

Before removing the front cover, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the

Security Jacket.

3. Disconnect all external devices from the Security Jacket.

4. Remove the card reader cover and top cap (see

5. If installed, remove the tablet from the Security Jacket (see

Card reader cover and Top cap on page 82).

Card reader cover and Top cap

on page 82).

NOTE: When replacing the front cover, be sure the system board is removed from the defective top

cover and installed on the replacement front cover (see

System board on page 76).

Remove the front cover:

1. Turn the Security Jacket upside down with the top toward you.

2. Remove the two Phillips PM1.5×3.4 screws that secure the front cover to the Security Jacket.

3. Turn the Security Jacket right side up with the bottom toward you.

84 Chapter 5 Removal and replacement procedures

4. Remove the two Phillips PM1.3×3.4 screws (1) that secure the front cover to the Security Jacket.

5. Release the front cover (2) by sliding it partially away from the Security Jacket.

6. Lift the bottom edge of the front cover (1) and swing it up and back until it rests upside down on

the Security Jacket.

7. Disconnect the fingerprint reader board cable (2) from the low insertion force (LIF) connector on

the system board.

8. Disconnect the card reader board cable (3) from the LIF connector on the system board.

9. Remove the front cover.

Reverse this procedure to install the front cover.

Security Jacket component replacement procedures

System board

Description Spare part number

System board (includes docking connector, HDMI port, and USB port) 744044-001

Before removing the system board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the

Security Jacket.

3. Disconnect all external devices from the Security Jacket.

4. Remove the card reader cover and top cap (see

5. If installed, remove the tablet from the Security Jacket (see

Card reader cover and Top cap on page 82).

Card reader cover and Top cap

on page 82).

6. Remove the front cover (see

Front cover on page 84).

Remove the system board:

1. Place the front cover face down on the work surface with the bottom toward you.

2. Remove the six Phillips PM1.9×3.4 screws (1) that secure the system board to the front cover.

3. Release the docking connector (2) from the opening in the front cover.

4. Remove the system board (3).

Reverse this procedure to install the system board.

86 Chapter 5 Removal and replacement procedures

Docking connector cable

NOTE: The docking connector cable is included in the Cables/Connectors Kit, spare part number

744045-001.

Before removing the docking connector cable, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the

Security Jacket.

3. Disconnect all external devices from the Security Jacket.

4. Remove the card reader cover and top cap (see

5. If installed, remove the tablet from the Security Jacket (see

on page 82).

6. Remove the front cover (see

7. Remove the system board (see

Remove the docking connector cable:

1. Turn the system board upside down with the top toward you.

2. Remove the two Phillips PM1.9×3.4 screws (1) that secure the docking connector cable to the

system board.

3. Remove the docking connector bracket (2).

Front cover on page 84).

System board on page 86).

Card reader cover and Top cap on page 82).

Card reader cover and Top cap

Security Jacket component replacement procedures

4. Remove the docking connector cable (3).

Reverse this procedure to install the docking connector cable.

Card reader board

Description Spare part number

Card reader board 744043-001

Before removing the card reader board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the

Security Jacket.

3. Disconnect all external devices from the Security Jacket.

4. Remove the card reader cover and top cap (see

5. If installed, remove the tablet from the Security Jacket (see

on page 82).

Card reader cover and Top cap on page 82).

Card reader cover and Top cap

6. Remove the front cover (see

Front cover on page 84).

88 Chapter 5 Removal and replacement procedures

Remove the card reader board:

1. Position the rear cover with the bottom toward you.

2. Detach the tape (1) that secures the card reader board to the rear cover.

3. Remove the card reader board (2) and cable.

Reverse this procedure to install the card reader board.

Fingerprint reader board

Description Spare part number

Fingerprint reader board 744042-001

Before removing the fingerprint reader board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on,

and then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet or the

Security Jacket.

3. Disconnect all external devices from the Security Jacket.

4. Remove the card reader cover and top cap (see

5. If installed, remove the tablet from the Security Jacket (see

on page 82).

Card reader cover and Top cap on page 82).

Card reader cover and Top cap

6. Remove the front cover (see

Front cover on page 84).

Security Jacket component replacement procedures

Remove the fingerprint reader board:

1. Position the rear cover with the bottom toward you.

2. Remove the spring (1) from the spring retention tabs (2).

3. Remove the fingerprint reader board (3) and cable.

Reverse this procedure to install the fingerprint reader board.

90 Chapter 5 Removal and replacement procedures

6 Computer Setup and HP PC

Hardware Diagnostics (UEFI)

Using Computer Setup

Computer Setup, or F10 BIOS Setup (Basic Input/Output System), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the tablet, and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the tablet

from operating properly.

Starting Computer Setup

To start Computer Setup, follow these steps:

1. Shut down the tablet.

2. To power on the tablet, press the Power button and Volume down button simultaneously. The

Startup menu is displayed.

3. Press f10 to enter Computer Setup.

Using Computer Setup

Navigating and selecting in Computer Setup

To navigate and select in Computer Setup, follow these steps:

1. Shut down the tablet.

2. To power on the tablet, press the Power button and Volume down button simultaneously.

The Startup menu is displayed.

3. Press f10 to enter Computer Setup.

Tap a menu or a menu item to select it.

●

To close open dialog boxes and return to the main Computer Setup screen, tap Escape, and

●

then follow the on-screen instructions.

4. To exit Computer Setup menus without saving your changes, select Main, select Ignore

Changes and Exit, and then follow the on-screen instructions.

5. To save your changes and exit, select Main, select Save Changes and Exit, and then follow

the on-screen instructions.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Shut down the tablet.

2. To power on the tablet, press the Power button and Volume down button simultaneously.

The Startup menu is displayed.

3. Press f10 to enter Computer Setup.

4. Select Main, and then tap Restore Defaults.

5. Follow the on-screen instructions.

6. To save your changes and exit, select Save Changes and Exit, and then follow the on-

screen instructions.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the

factory settings.

92 Chapter 6 Computer Setup and HP PC Hardware Diagnostics (UEFI)

HP ElitePad Mobile POS G1 Solution, ElitePad Mobile POS G2 Solution Service Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Product description

2 External component identification

Front

Rear

Bottom

3 Illustrated parts catalog

Service tag

Tablet major components

Retail Jacket components

Security Jacket components

Adapter cables

Docking station and accessories

Miscellaneous parts

Power components

Sequential part number listing

Tools required

Service considerations

Plastic parts

Cables and connectors

Grounding guidelines

Electrostatic discharge damage

Packaging and transporting guidelines

Workstation guidelines

Equipment guidelines

Tablet component replacement procedures

Display assembly

NFC antenna

WWAN module

WLAN module

Microphones

Rear-facing webcam

Power button board

Volume button board

Audio jack board

Vibrator module

Battery

System board

Forward-facing webcam

Slot cover

Docking connector cable

WLAN antenna

WWAN/GPS auxiliary antenna

Speakers

Retail Jacket component replacement procedures

Top cap

Battery

Front cover

Bar code scanner module and Cable connector board

Battery connector board

System board

Credit card reader board

Credit card reader

Security Jacket component replacement procedures

Card reader cover and Top cap

Front cover

System board

Docking connector cable

Card reader board

Fingerprint reader board

Using Computer Setup

Starting Computer Setup

Navigating and selecting in Computer Setup

Restoring factory settings in Computer Setup